I was with 3, and then they merged with Vodafone.... what a travesty.... The only place that I could get reception was standing in the middle of the road, and even then the call would only last about 5 minutes (if that) before it would drop out then I would have to call again. Rang 3 about the problem, who then referred me to Vodafone (called them on my landline because mobile kept dropping out). After an hour and a half on the phone they said that there was nothing that they could do, and in their words - "if you don't like it change to someone else". Within 10 minutes of hanging up I was in a Telstra store. Even though I was with 3, Vodafone took over everything. With 3 the reception and customer service was tolerable, after the merge with Vodfone - it was all cactus.

VODAFONE IS THE WORST NETWORK SERVICE IN AUSTRALIA. I SIGNED UP CONTRACT WHEN I WAS LIVING CLOSE TO LIVERPOOL RAILWAY STATION YEAR AGO. AFTER I MOVED TO WARWICK FARM I COULDNT EVEN MAKE A SINGLE CALL COMPLETELY FROM MY UNIT HOUSE BECAUSE OF THE VERY VERY POOR RECEPTION. THEY ASKED ME TO CHANGE MOBILE NETWORK SET UP TO 2G INSTEAD OF 3G , STILL NO USE. SO I SIGNED UP FOR TPG LAND LINE AND ANOTHER PREPAID SIM TO MAKE AND RECIEVE CALLS. ALL I AM DOING IS DIVERTING MY VODAFONE CALLS TO THE PREPAID SIM. IT IS VERY VERY BAD AND EXPENSIVE TO PAY COUPLE OF BILLS LIKE PREPAID,LANDLINE JUST BECAUSE OF THIS 2YEARS CONTRACT.

I'm in Mackay and was contracted to Vodafone for 4 years. The first two years worked fine but just after i extended my contract another two years it went tits up. The ONLY real thing that gets me is their blatant 'deny everything' policy at their call centres. They've given me the excuse that they were upgrading the tower in 2009 - never happened - then it was lightning hit the tower - then whatever excuse the person that answered the phone could come up with. Rubbish service now in contrast to years earlier when they were top class. I moved to Optus and it's been perfect in Mackay and all the way to Brisbane. Pissed off i tried that many times to get out of my contract with them as i couldn't make a call anywhere - not even in the Vodafone shop lol - but had to stay on as i wasn't paying out heaps of money for crap service.

Signed up to a contract & received a faulty phone so I contacted Vodafone & they said to me they understand this is known to be a faulty handset, they noted it all down on there system & told me that I'm entilted to a new handset to the same or less of value & told me when i have the chance to go & get the phone of my choosing from my local store, once at the store they said "NO! You're not allowed to have a new handset you need to send this one away for repairs!" so i decided to send it away, once i got it back from Vodafone they told me it was a brand new phone when in fact it was a old phone because it had scracthes all around it including a deep one on the screen & in my eyes this doesn't look like a "brand new" handset. Also agreeing with thousands of other Vodafone customers they do have very poor reception which fails to send messages of all kinds in which makes them delayed & calls arn't connected due to the poor reception of Vodafone. THIS CUSTOMER IS NOT HAPPY!

have had usb stick replaced they assure me it should be working fine, even brought a new computer but still internet drops all signall every 5 mins even tho we live in southport 6 storeys up! i have given up complaining as Nothing is ever done I just get told its working as it should!

Just bought a new iPad so signed up ,,,,well can't connect went to the shop at robina town centre 4times ,called the telecommunications ombudsman eventually after a lot of hassle got my $150 back but what an ordeal and the attitude of the staff was horrendous , I told them was going to stay in the shop and warn new customers that did the trick',,,,,,,,,,went next door and signed up with telstra

my whole family was with vodafone and they have changed servers with me. Go optus. We were all unhappy customers. Die vodafone die

I am a Plumber & could get no reception in lots of areas in Brisbane.I had to pay out my contract & switch service providers, as they wouldn't let me out of the contract,even though they couldn't provide the service. I feel ripped off as it cost a few hundred dollars to pay out the contract.

Vodafone is just one big joke. I have had their Mobile Broadband for three years, and oh boy.

Their monthly rollover works in a way where you need to disconnect before 12AM and reconnect after otherwise it still counts as the same day. I learned this the hard way late at night, incurring a much higher bill.

Their 3G is regularly 4 bars of 5 where I live, while a friend of mine, who lives a 15min walk away, only gets 2. So much for mobile.

The 3G falls out randomly, and needs to be pulled out physically because 'disconnecting' just freezes the program. It's not my computer either, I have had to switch computers in the last year, same thing.

I also needed a new version of the program for Windows 7, not given with the stick post release. I had to physically go to one of their stores. When I went to their site to get a backup, as I had deleted it off the flashcard, the current Windows 7 program wasn't there, I had to google the version to find it.

Also, their current '6GB' is not 6GB, it's whatever they want. I had it set for 6144MB as a limit, I got charged for excess use. Their so called 6GB seems to be really 5999MB.

Their phones are not much better. Regular falling out for no reason, going from 3 to 1 bar while in one place and their branded phones being pieces of crap that lock up all the time requiring the battery to be taken out and put back in, just after the warrenty goes.

i have to walk outside to make and receive phone calls, i was told it was probably the phone , i bought a new one, i was told the sim card was responsible, i got a new one. had software updates from vodafone. still nothing. they are an absolute joke.

As listening to the news about Vodafone drop outs, my reception drops out for a third time in 3 minutes.

Changed to vodafone due to poor Optus reception as we are at the bottom of a hill and everyone who had Vodafone good reception, now Optus has put in a new tower at the top of the hill and everyone who has Optus has good reception and I've got to sit on the window ledge to basically get reception for a minute or two.

My messages always come back as unable to send.

I am generally fed up

I have a few issues with my phone but I have given up asking for help and calling Vodafone as I honestly cant stand speaking to ANNOYING LARA!!!!! I was previously with Optus and even though the call centre is overseas at least I actually spoke to a real person. I sstill continue to put up with my phone due to not getting any where. I dont want to just jump on here to complain but the service from my phone is ridiculous. Phone constanly drops out and some times I could hear another conversation on my line?

I've had to switch carriers so I can actually make and receive calls, send texts and so on. I've been with vodafone for years but each time I ring up it's the same procedure familiar to anyone dealing with any telco - idiotic menu choices that don't work anyway. Today I rang for technical assistance and got billing who then told me I should have rung technical assistance and who then said they'd put me through- instead I ended up with billing again. 30 minutes of nowhere.

I have been a Vodafone customer for more than 10 years service has always been great but the last 12 months have been crap.I have several mobiles in my business now all i get is Drop outs and cannot get any service. I cant wait for my contract to expire. I'm off to Telstra

Before moving out to Kalgoorlie WA 4 months ago I specifically called Vodafone to make sure that I would have full coverage - they showed me the coverage map and said that I would absolutely have signal. Over the past 4 months I have had regular drop-outs and no signal. I've tried calling to complain, but they are no help what-so-ever!

Vodafone's mobile broadband coverage in Hamilton, and Lake Macquarie, specifically Belmont North, is hopeless. It is slower than dial-up. Loading a YouTube video is a fruitless activity, and I have drop-outs regularly, when load is applied by others trying to get online.
Also, I have a Vodafone mobile phone which continually drops cals after a few minutes, necessitating me to re-call - earning Vodafone another flagfall. Bastards. I must admit that when I go to my sisters' homes in Medowie, I get no service at all!

Vodafone is USELESS!! How are you surpose to be contactable when the network keeps dropping out every five minutes! Then when you try and contact vodafone via the customer service number it's like a waiting marathon and then the network drops out and you have to start all over again!!! Frustrating, disappointed and pissed off are words that come to mind over vodafones lack of concern over delivering a service they promise to deliver when you sign their contracts... and whats more... they still want their bill paid on time or your service gets cut off!! Vodafone you suck!!

If I have to listen to Lara one more time, well, I just hope I never meet the person who is that voice!!! I now actually go to Vodafone stores, ask them to ring my issues in on my behalf then leave the store to go do my errands/shopping and know that it will be at least a half hour before I'm needed back to check in on how the store person is going. I'm gobsmacked that they can't even jump the cue. Phone rage is established primarily from Vodafone experience. As a Vodafoner of over a decade (one customer service person was incredibly impressed with that) I will continue with them (only because I like the colour RED!) but I cross my fingers I never need to call because they have the most infuriating customer service I've ever experienced. AAMI is one company who answers with a human being after three rings (also a RED logoed company) - I don't believe Vodafone is any more important than AAMI. I sincerely hope that the media damage from this exposure is serious enough that Vodafone can pull finger and address it's issues as any well founded company seeking to protect itself MUST.

Got sold a phone on a 2 year contract with vodafone. I argued with the guy in the store saying Ive always had bad coverage with vodafone but he insisted things had improved so I signed up. I live ten minutes from the city of adelaide in Henley Beach and calls drop out in my home. I travel also with work and the so called 3G coverage gives me many drop outs also. Absolute crap, and the sales people should be sued for lying.

As listening to the news about Vodafone drop outs, my reception drops out for a third time in 3 minutes.

Changed to vodafone due to poor Optus reception as we are at the bottom of a hill and everyone who had Vodafone good reception, now Optus has put in a new tower at the top of the hill and everyone who has Optus has good reception and I've got to sit on the window ledge to basically get reception for a minute or two.

My messages always come back as unable to send.

I am generally fed up

I just managed to get out of my contract...or so I thought, due to lack of reception in Melbourne metro area! The 'resolutions team' were going to get back to me in 5 days...3 weeks later I called again and everytime I explained the problem, the phone dropped out! Eventually, after 4 consecutive phone calls...2 hours on the phone...they agreed to cancel my contract without any early exit fees...2 weeks later my final bill has over $500 of exit fees! Way to go Vodafone!

I live in Coogee NSW, which is less than 10kms away from the CBD. in my apartment i have to stand in the corner of one of my rooms to be able to get 'static' reception. my gf who lives wiht me is with 3, and she happily walks around that apartment talking on her phone. when i leave my apartment i get my voicemails and txts coming through. i pay $79 q mnth for nothing. i think it is a rip off and feel horrendously cheated. I can't contact voda cause of the wait time, and when i go to their shop they give me a new sim card to try. but wait for it, they tell me i have to call 1555, which has been a big FAIL from the beginning.

Almost every time I sent a mms it won't send, even when it does the other person only gets it about 12hrs later. Normal reception is crap, 50% of calls dropout even when the phone shows 3 bars of reception. Over it!!!!!!!!!!

I am so sick of sending text messsages to my friends, and they receive them maybe 2-3 days later! Same goes for voicemail message alerts. Friends will leave me a message and I will receive it maybe 2 days later! Incredibly slow internet service on my iphone, and call drop outs constantly. As soon as my contract has expired I will be terminating my contract and NEVER using them again, and telling as many of my friends as I can to never use them.

I live In templestowe lower melboune 2 min drive from doncaster westfield and I can't even check face book

I bought a vodaphone dongle with the knowledge that I had a 7 day return policy if I did not have coverage in my area as the map showed a few black spots and this was my concern. When I got home, I discovered that I had no coverage, infact I had to walk to the back of my parents property to get any sort of signal. Definately no signal inside. The very next day I returned to the shop. I was told I had to ring customer service to renig the contract. I proceeded to spend at least 1 hour on the phone almost everynight and would go into the store on a Thursday and Saturday for A MONTH!!!! In the end, I just broke down in the shop and cried. Then, the vodaphone spent 3 hours on the phone getting it sorted. I will never consider them again. That was not acceptable.

I regularly get drop outs in Murarrie on 2G - suburb of Brisbane.

In addition I am only 8 km from the centre of Brisbane and the 3G coverage is almost non-existent. It is a waste of time calling Customer Service as there is none, service that is.

Vodafone is so crap i had to take out a contract with optus whist still paying my vodafone contract. I had no reception at my house or just about anywhere else!!!! what a useless company!! would love to sue there ass's and make them accountable for the crappy contracts and reception we have to live with!!!

We have terrible coverage. The whole family have to go out side the front door to be able to hear anyone. I am so tired of having to run around the house trying to find a spot that you can actually get coverage. The company my husband and myself work for are changing back to telstra as the service is so bad.

Paid $49 for a usb modem with 3 GB data for mobile broadband. First they sent me a sim card only, then after 3 hours on the phone and no joke talked to 8 different departments, even though I kept begging them not to transfer me. My cordless landline battery even went flat. The coverage map showed we should have had coverage but I was forever reconnecting. Even bought a new laptop thinking it was a problem with my pc. Now have dumped Vodafone, luckily was only on prepaid. Not the fault of the phone support people. Fault of the company for not training them., Am really happy with my new company, Virgin. Anyone want a Vodafone usb modem!!!

As listening to the news about Vodafone drop outs, my reception drops out for a third time in 3 minutes.

Changed to vodafone due to poor Optus reception as we are at the bottom of a hill and everyone who had Vodafone good reception, now Optus has put in a new tower at the top of the hill and everyone who has Optus has good reception and I've got to sit on the window ledge to basically get reception for a minute or two.

My messages always come back as unable to send.

I am generally fed up

im just at my tether, its the 4th time i have had this problem and am sick of their sorries, they even took post off their wall so i couldnt complain, well i told everyone through my message box, they just dont care as long as they have their money, if there was an emergency, i would not have been able to be contacted, if i broke down in the middle of the night, my depenable voda would have failed me, im so angry i want to hit them, i didnt get to send merry christmas to anyone, and they to me, christmas only comes once a year i'd like to know how sorry helps me, ????? grrrrrrrrrrrrrr

Hi, i live in Port Hedland WA and have been a vodafone subscriber for 3 years. I have been complaining for months now but all i have been told from vodafone is that they can do nothing because their is no signal. I indicated to them that on the web site it says i should have signal but there isnt any. They emailed me after numerous emails that their techs have looked at the issue and have realised that their is bad reception in my area and i need to live with that even tho they advertise a normal signal. i have had enough. Why should i pay for something that they can not deliver.

When I was living in qld at my parents house I never got signal and thought it was the area we lived in but before I got my contract I had full signal and could phone from within the house. I've complained with customer service and with store personal and got told vodafone is updating there network and there towers but it's been 2/3 years now and it's still the same problem. I live in Victoria now and I do have signal in my house but ones we travel the signal goes. Ive been having problem with receiving bills and after a year of over due bills and phoning them monthly I am receiving my bill and changed my plan from $69 cap to the new infinite plan. I complained severely and was frank with the customer service officer and refused to pay for my new plan. I am giving vodafone one more chance and if they don't upgrade there services (customer service, signal etc I am forced to change to a different provider.

Over texting my friends and family and it sending more then 3 times and getting charged for 3 times the text message when i only want it sent once. Not only is that happening but every time i go to make a phone call it decides not to connect 90% of the time and having to dial it again. SO OVER VODAPHONE u have wasted up to $120 of my own money on the $29 cap every 2 weeks because you decide to charge me up to $2.20 for a text i only want sent once not 3-5 times!!!! Where is my money back???????????

u have heard it all before..my mess is the same as the hundreds of other people complaining, so not much point in saying it again...one thing is for certain though; when my contract runs out in april, i will never ever use vodafone services again..just bloodly useless.....not happy at all...:(

For weeks I have been trying to contact Vodafone via customer service to speak to them about my account and a potential virus on my phone. After EVERY call, EVERY day said it would be a 50min wait, I had no other choice but to go into a store to speak to someone face to face re my issues. This is THE WORST SERVICE I gave ever had!!

signal drop out,navigation not working on gps,i was thinking may be it was the phone but after reading other complaints not so sure now..(though the touch screen not always working.)
i am getting a new phone hada a choice of five to choose from..
but even trying to get thru to customer care is not easy, speak to lara first crap,and in a few words tell lara...
going into a vodafone shop is just as bad they have to call customer care as well and u are waiting in the shop for them to get through..each shop has a manager,they should be able to have the abilty to act on vdafones behalf but they cannot...
connecting internet is painfully slow if it does..
dialing 1512 service to find out how much is owed on account doesnt always work.
i have been with them since i have had a mobile but this last year has been utter crap...

I cancelled my plan with Vodafone, and they decided to send me a bill for over $1,500 in cancellation costs, apart from me not going to pay the bill due to lack of customer service support, very very poor mobile coverage over the Queensland and surrounding suburbs, delayed messages, email service problems. i have recently moved my mobile phone and all my company phones to telstra which so far have found to have better customer service, reception, email services.

I had been a Vodafone mobile customer for over 8 years , but times are changing and if you cant keep up with technology, then get out

Been with 3 actually who are now in partnership with Vodafone.. the service is absolutely hopeless.. cant get reception in our house most of the time.. we are 10 mins from city centre ! and the download rates for mobile broadband is sometimes as low as 3 kb per second!! been worse since vodafone joined them. Cant get out of the contract and dont know what to do,, can i get out of the contract?? very disgruntled customer.

I joined Vodafail Broadband Wireless in November 2009, as part of joining over the phone I was to receive 3 months free; I was lead to believe that this would be the first 3 months of the contract, but after contacting Vodafail I was told my 3 months free would be received in the 5th, 6th & 7th month. Each month I didn't receive the free month, in which I made many long calls to Vodafail and in turn was promised each time that it would begin on the next bill. A couple of months back I emailed them to explain my situation and that I was feeling the customer service team were insulting my intelligence by continually promising my free months would happen from the next bill (having them repeat this promise at least 3 times per call :)I also requested to cancel my contract as they had not held up their end of the contract, so I was not prepared to hold up mine and would like to persue a more reparable provider. I received a reply to my email a few weeks later stating that they apologise that the discount had been received and it will happen from my next bill and of course yet again this didn't transpire. I had to take a break from this frustrating situation for a couple of months as it was driving me crazy and I was no longer being very polite to the customer service people which is extremely out of character for me, so with it now being 8 months since my first contact I would like to formally complain for the inconvenience this has caused, the time wasted, the cost to my mobile phone account I would like compensation for the call cost also. (which is also with vodafail, but that's another complaint altogether).
Thank you for taking the time to set up this web page and I hope the authorities will look into this further as it is totally unacceptable for the money we pay for these services.
Kind regards,
Leanne - leemar76@hotmail.com

I live 5pm from Melbourne CBD, work in the CBD & constantly have no phone signal or data access (thank god I have wi-fi @ home!) calls drop out constantly - that is if I'm able to make a call! I called to make a payment extension & waited for 27minutes before I had to hang up, I tried another 3 times with the same result ranging from 20-35 minutes waiting for a consultant to answer, the day after one bill was due they disconnected my whole service. I called & after another laborious wait on hold complained about the validity of the disconnection, received an apology & reconnection - that aside I still have reception issues to the point of why do I even have the service still? - disgruntled, Clifton Hill Victoria

I need to travel and have access to the Internet. I thought I would try a prepId service. What waste of money. I'm lucky if I can get one bar and it can take forever to get one email and sending one what a joke. Don't waste your money.

2 minute drive from the centre of Darwin, can I get 1 bar on my HTC at home ? big fail guys I've been with you since the early days

when i lived in sydney the sub standard reception was crap but tolerable however since ive moved to the central coast 3g only works about 20% of the time and at least 50% of the calls i make drop out. i called voda about this and after waiting 30 mins to speak to someone eventually got some indian bloke who i could barely understand and who informed me if i cancelled my contract i would have to pay an exit fee. im realy looking forward to feb when my contracts FINALLY up so i can tell them where to stick it!

Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

A couple of months ago, as soon as my calls connected, the phone cut out and that was that. No calls could me made or received. Both my husband and I are with vodafone so we were unable to contact anyone for a week or so. I rang a number of times and complained that there was no point having a contract with vodafone if I couldn't ever make or receive calls and the best I got was 2 months credit for both of us. What's the point of credit if you can't use the phone though!!
CAn anyone confirm if they have successfully been able to get out of their contract???? AS much as it pains me, I think a switch to Telstra is the only option if in Tassie.

We taxpayers pay our regulators salaries!! So where is the ACCC on all of this? The Chair of the ACCC is looking very tired. Time to move on and get an energetic regulator me thinks!!

More often I can't make a call, phone shows "no service", while I'm still in Sydney on the road where I should have a perfect reception as I used before.
I'm not happy with their reception at this stage & hate this automated Lara that answers the phone calls!!! :-(
Otherwise, I want to wish everyone a Merry Christmas & Happy New Year

I was with Vodaphone for 18mths, the phone was
Faulty to which they told me to just turn it off on
On when it occurs, then I had to ring India to find
Out I could take it for repairs! It went in 3 times & fault
Kept occurring! They gave me a free phone as an
Apology that was just as bad as the screen plays up!
I couldn't get service at home & kept dropping out
During calls! I ended up at TIO to get out of my
Contract! I fully support this website & hope for
You are successful

Drop drop and drop. Hundreds times. Once I said to my wife how bad this company services and I promise to move to other company when my contract finished by Sep 2011. If you complain to call centre which located in Egypt, then forget it... worst communicating line ever.

Poor receptions and constant drop outs can't wait 2 change networks .

u have heard it all before..my mess is the same as the hundreds of other people complaining, so not much point in saying it again...one thing is for certain though; when my contract runs out in april, i will never ever use vodafone services again..just bloodly useless.....not happy at all...:(

Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

i live 1 km from pacific highway in a gully, classified 3g area on map. it is drop out country. 5mins then drop. I am crazy johns prepaid mobile broadband (vodafone network) and they have 1mb min billing, so i will be on to them to increase mb for dropout.
Goes fro 3g automatically to HSDPa and then drops out. have to disconnect reconnect continually. Sometime I am so frustrated I switch to GPRS only and crawl at 1990s speed. .. and it still drops out.

Reception always cutting off at home-no reception

i have a iphone3g and i am always turning off the 3g network just to possibly be able to get through on a phone call. As for data over the network well its a real hit and miss weather or not i can log into the app store due to the lack of reception. And what worse is my son and mother, both with TELSTRA, have full reception whilst im lucky to have one bar!!!come on vodaphone get it right or i will move asap..

Service dropout in a capital city & surrounds repeatedly.
Voicemail taking days to come thru.
MMS taking forever to come thru - sent @ 10.30am but was not received by hubby who is also with vodafone until that evening.
Failed service for two days.
Sent SMS to advice free calls for 24hrs to compensate for the loss of service for one of the days. Only for vodafone to also send a txt straight after about my bill being emailed - the amount due & due date - made me furious! Who says I'm sorry takes a breathe & then tells you to pay up *_*

Very frustrated now!

So i've been on the $79 cap for about 24 months and every month my bill has been in the hundreds. I dont exceed the usage and no one can answer my questions/cant get ahold of anyone. Recently i paid my $130 bill and a week later i get a message from vodafone saying that I owe $188 in charges on top of my cap? I log into my account and it says i owe $0.00 . But then it says in my "Spend since last bill" $127. I APPARENTLY HAVE WASTED $600 OF USAGE IN A WEEK? I USE MY PHONE IN MODERATION. COOL THANKS VODAFONE. I LOVE PAYING HIGH BILLS WITH NO EXPLANATION. LUV YA.

Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

i just signed up on a 24 month plan which came with a free nokia n97 mini. i was supposed to recieve a 50% discount for the first 12 months of my $29 a month plan. my first bill is over 41 dollars. when i rang it said there was a 41 minute wait to speak to someone. i waited patiently but at 29 minutes, the line went dead!!! i rang the next day, andf discovered the discount had not been applied and that they were going to transfer me to the " discount activation centre". guess what? that dept wasnt open!! eventually i spoke to someone else, and they have said my discount will apply from the timew i rang upo instead of the time the plan started. also, using the internet on my phone is CRAP!! whats the point of having sat nav on your phone when the service is TOO SLOW to make it work!!! it takes up to 54 minutes for one page of facebook to load...VODAFGONE YOU ARE RIPPING ME OFF

Rubbishly slow connection is now a can't connect one. Phone them up, get told it will take over 30mins to get through so they can call me back. Start entering my vodaphone mobile number, and it says, after 3 digits, that its an invalid number. Try again, and get disconnected before I have entered it. Phone them back, this time hanging on and get disconnected after 21 mins waiting. Phone them again, leave landline number. 1.5 hours later, get called back by someone who doesnt understand english, gets me to reset my phone to factory, before saying I should back it up, then fails to fix my problem anyway!

I am with Crazy Johns - but they use the vodafone network.. Main problem is poor speed / dropout of my USB broadband modem.. It works sometimes.. Have logged complaints, to no avail. Have been told "you are in a high speed service location" but thats rubbush! Not much faster than my old dial-up modem. They just wont admit to a problem!!
Dale

Went on a two year plan with vodafone.(big miatake).I got a blackberry.I had text coverage,but the internet connection ,was lets say nil..rang,told them ,but was put through to the blackberry section of vodafhone,oh yes it will work now...NO it did not.kept ringing and telling them..so in the end i stopped paying the contract..they have not contacted me ,but if they do.be prepared for war..totally this company should stop taking peoples money under false pretenses..my blackberry sits in box,plus i could not get internet coverage in wanneroo,and northern suburbs of perth..when i saw this on yahoo..I thought i was alone in this but as i see ,there are many people in the same position..

Signed to Vodafone nearly 18 months ago. Had next to no coverage in the house. Was told at the time that the network is being upgraded and to sit tight. Now, it's just as bad as it was and getting worse in areas that I had coverage before. Especially near North Melbourne station, and along between South Yarra and Caulfield stations. Used to work fine, now is ridiculous.

We have no coverage when we are in our house, so nobody can get hold of us on our mobiles when we are inside. We have to go outside and stand in the street if we want to make calls or receive a signal, but if you look on the coverage map of Vodafone, we have no problems with signal according to them. We are paying but the service is very poor.

My current handset keeps dropping in and out. I took it into vodafone who told me it was 2 days out of vodafones replacement warranty and that I had to take it to the other side of town and go without a phone until it was fixed. I don't have time to do this. Or Christ sake it was only 2 day, how bout giving some service. And to add to this it just keeps dropping out and usually after I have been on hold for over an hour to vodafone custom service. When u do finally get to talk to some one they keep transferring u around. I will be taking my phone and Internet to another provider who's coverage is actually good

bought phone asking for a larger plan to use the internet after being informed i was in a very good reception area. turned out this was not the case and i am now paying extra for a service not what i was promised.

Ive been with 3mobile for a number of years now. The reception has always been below par, Even at my own house.
I have heard that Vodafone are breaking contracts free of charge. Is this correct? If so would 3 be doing the same, keeping in mind the recent merger?

Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

Well i returned from holidays in nov 2010 and since then the coverage and use of internet on my phone has been painful. We took a trip to the southcoast over xmas and i am lucky i didnt need to make any urgent/emergency phone calls as i couldnt get connection and had to switch off my phone and switch it on to get network. The google map on my phone is useless as the coverage dissapears and therefore unusable. Same for the internet. This short trip made me feel i should voice my concern. Imagine a family on holiday driving along and need to make an emergency call and because of vodafone's appaling service cant connect. I thought mobile phones made life easy but not with vodafail.

I was loyal to Vodafone for over 10 years. I went camping with a mate and my phone was thrown in the fire. I sat on hold with their 'upgrade' department for 35 minutes before I was cut off. I called back again and spoke to an operator who told me I would have to wait another 25 minutes. I decided to just go straight into a Vodafone shop instead. I called first to make sure my upgrade could be done from the shop, and was told there would be no problem. After sitting there doing all the sign up stuff for 15 minutes, I was told it could not be done. I am now with Telstra and let me tell you, my phone now works everywhere on calls, which it certainly didn't with Voda. My broadband works everywhere, even in the country town where I grew up, which Vodafone had no chance in. My advice is to get the hell away from Vodafone as fast as you can. They are absolutely hopeless, with absolutely no customer service skills, and I would like to stab Lara to death.

I rely on Vodafone mobile broadband and its speed & reliability leave a lot to be desired ... Ring them up and you just get this annoying robot ... Talk to guys in the shop and they say they think there are problems with their network ... How can it be so hard ??

Been with vodafone for over 10 years now. Since hitchens had bought out the companies and merged with 3 network the vodafone service is poor. Reception issues. Full reception but cant call or talking and suddenly it drops out. This is crap as i run a business and are always on the run from job to job and need my mobile to operate my business. Data speeds are slow and takes forever to open up the first page its like it needs to warm up and old computer so it runs on optimum speeds. Not very happy and i just recently signed up again to upgrade my plans and get a new phone. I think i will take this to the ombadsmen so i can brake the pathetic contract i signed and move onto someone else who has better ratings. This is not good enough anymore and its been going on for too long now.

i can text no worries, but if i make a phone call, there is noises and cant hear what the other person is saying so i stick to texting.

hello my name is andrew i just joined with vodaphone and really since i had it phones i make drop out or if i get phone call it drops out the phone i have battery life runs out within 15 hours if on it most of day and really to tell you truth i have a bad credit rating and so does wife she applied same time i got it she didnt plus i registered myself with this site i get email everytime someone checks my credit rating i didnt recieve so they do not even check they just choose who they want , i only wanted it so i can talk to missus on same network instead of her using home phone all time i do not no what ill do if i can not get one for missus i going to give phone back not worth it

Ive been with Vodaphone for just over 12 months, been in to numerous stores complaining about coverage in my area Maroochydore, as I can be a the back of my house no service but the front I have service. Also the amount of drop outs for 3G areas

Drop outs,bad reception, overcharging, fake charges, terrible customer service and very very rude managers

Vodafone customer service is an oxymoron. There is no customer service.

I cannot believe how painful the 3G coverage constantly is in Brisbane. Somtimes it will be incredibly fast, then suddenly it will just drop to impossibly slow. According to my phone I still have full 3G but judging by the speed it seems like someone was providing me internet on a 28k modem. What a joke.

I thought Optus was terrible in Darwin. I had no reception in my house in the northern suburbs. I contacted the TIO and Optus released me from my contract finally because I did not have adequate reception. So I went back to what I thought was trusty Vodafone. Apart from being lied to on contract sign up (which I found out later) the reception and data speed was OK. But it has progressively declined to the point where like all of you I am paying for a service I do not get. I have had a few heated conversations with vodafone over a number of issues but nothing is to be resolved. I was in Adelaide CBD 2 weeks ago and there was no service at all! This is when i first found out the extent of the problem as it was all over the newspaper. I will be moving to Telstra despite paying a premium to ensure I have a service. It seems like in telecommunications, you really do pay for what you get now. How sad the ACCC and TIO and others have let things get to this stage.

i am on the crazy johns contract 1week after I signed the contract 1 year ago I have had nothing but trouble no signal drop outs when ican get signal a lot of the time I can't even make a call my phine jsut says call ended before it starts ....have tried many times to fnd out if it is the service jsut get told in the store no the network is fine ....I don't get text messages for 24 hours a lot of the time.t really sucks I am so over this crap.

hey everyone.
im sick of poor mobile internet connection with vodafone and cant wait for my contract to finish and stop using this shit. they charge me for 50 bucks a month and the reception is exteremly poor. even dail up is faster than my MOBILE BROADBAND.

poor reception, drop outs, reception varies significantly, when I asked if they could help with a technical problem they said if it was the phone we wouldn't do anything anyway we would just refer to you to apple (even though I purchased it from them) all and all 3/vodafone is not living up to their promisies

continual dropouts, can't connect to make calls, NETWORK BUSY!!!!

The 3G coverage is pathetic. I would say at least 60% of the time I cannot get any sites to load on my phone, and I live within 5km of the Brisbane CBD. Also there is no coverage in Chermside shopping centre. Cannot wait for the contract to expire so I can go back to Telstra (they might be expensive, but at least their network works).

I had a iPhone. No coverage, data issues. After three months of fighting they let me out of my contract free. They are horrible!! Wanted me to pay thousands of dollars!!

I have mobile broadband with vodafone, and it drops out, no network, poor signal, slow speeds. Im in a 2 year contract that i cant get out of. ARGH

I have a 'SmartPhone' (Iphone) and almost every 20min my phone is searching signal... It's a total pain to reset the phone all the time, the battery won't last a day with that kind of service

I complained about issues with my phone twice and each time they sent it away and then gave it back to me saying everything was ok. Eventually I went to Nokia and they immediately diagnosed the problems including a faulty battery (which was now out of warranty). I'm pretty sure all Vodafone did was wiped it and re-installed the software. They suck. Coverage is terrible. Internet is slow.

I have been with vodafone over 5 years now, over this period they have made no progress is service coverage. I live in a regional town but one that is far from remote. When you sign on a cap plan you are then bound by breaking fee to this product, since my latest sign optus have upgraded their services as have all other mobile providers. I am at home without service so my my is only getting 50% at most prouctivity. This is unacceptable.

Bad phone reception. 3G data always terrible. Poor customer service

I live in the sunshine coast and have not (had proper reception for over a year, 3G always cuts out and they have been saying that they will fix it and they haven't!

i pay 100$ a month but the network is most crap....

No customer service to help with my poor quality service "provided" by vodafone

I live in brisbane and can not get service and my internet connection just is not there.I am sick of no service but still having to pay for something i cant use.If we breach our contract they are quick to slap us with a bill,then how come we cant give them a bill for there breach NO SERVICE !!!!!!!!THEY ARE NOTHING BUT THIEVES

Called Vodafone customer service last month... had to hold for 45 minutes. When I finally got through, I asked to downgrade my iPhone plan (I was the $59 cap, but only use a quarter of my calls, texts, data etc, so I figured it'd be wise to make my bills cheaper by downgrading). The consultant put me on the infinite $65 plan (I clearly DID NOT ask to UPgrade my plan and for MORE stuff I don't use... retard!) On top of this, instead of making my bills cheaper, it made them more expensive - due to the GST on top of the $65 cap. And now.. I can't change back to my original plan.

Gooooood service.

I AM SICK OF IT - constant reception problems and drop outs. I don't like Telstra too much but i think i have no choice as i need a carrier that works for me.