Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
3845 Someone from NSW thinks vodafone is Fail at 27 Dec 2010 04:45:33 PM
They informed us when we signed up that we would get full coverage in our town and if we didn't we could get a refund, after a week of no coverage i went in to complain. They said to wait a little bit longer while they fix/upgrade their tower. It didn't happen, i rang Vodafone and they said they couldn't refund the few months we payed for but would cancel the contract if we sent everything back. And now i have a default in my credit history.
3844 Someone from SA thinks vodafone is Shocking at 27 Dec 2010 04:45:30 PM
The only time I have had decent reception was while I was in the USA and was roaming on the AT&T network, my coverage here in Australia is terrible, constant call drop outs, data fails about 90% of the time. This is not what I signed up for. I have only just signed a contract and I want to know can I get out of it?
3843 Someone from QLD thinks vodafone is DISHONEST at 27 Dec 2010 04:45:27 PM
My children have signed Vodafail contracts for many phones, yet at our hom e we get NIl reception. Vodaphone like most other Telco's operate dishonestly in the way they state you will have full reception at your home address, which is in urban Brisbane. Vodafone are just a bit more dishonest then the rest.
Great to see this site up and running. People avoid Vodafone at all costs. They are a dishonest company running over its consumers. Worse then the Qld Govt and that is a big statement. DISHONEST DISHONEST DISHONEST
Great to see this site up and running. People avoid Vodafone at all costs. They are a dishonest company running over its consumers. Worse then the Qld Govt and that is a big statement. DISHONEST DISHONEST DISHONEST
3842 Someone from NSW thinks vodafone is Poor reception, customer service, high drop out rate at 27 Dec 2010 04:45:25 PM
I don't understand why I am with Vodafone living in Sydney and have one bar or no reception most of the time. I have formally sent out complaints to friends on facebook.
3841 Someone from NT thinks vodafone is OutsourcingJobs at 27 Dec 2010 04:45:20 PM
Voda outsource Australian jobs. Take $$$ from Australia, then send it to India and the Phillipines. There should be taxes imposed on companies that avoid paying Australian workers.
30 Dec 2010 08:24:53 PM: Look around, Qantas, Rivers, Coles, woolworths (imports) ... need I go on?
3840 Someone from NSW thinks vodafone is Piece of Shit at 27 Dec 2010 04:45:14 PM
I have a Wireless USB Modem.
Continues drop outs, full reception but worse then dial up speed, no helping from customer service.
Can I return my modem and receive my money back plus my $29 dollars for the credit?
Continues drop outs, full reception but worse then dial up speed, no helping from customer service.
Can I return my modem and receive my money back plus my $29 dollars for the credit?
3839 Someone from SA thinks vodafone is Vodacrap! at 27 Dec 2010 04:45:14 PM
3G coverage sucks! Calls drop out! General coverage is just crap as well! Wish Id never joined up!
3838 Someone from NSW thinks vodafone is vodafail at 27 Dec 2010 04:45:05 PM
3837 Someone from NSW thinks vodafone is Dropout and data issuse HIGH Bill this Month at 27 Dec 2010 04:44:57 PM
I arrived 5 weeks ago after living in Singapore my Vodaphone is shocking drop outs data issues connection issues, I bought a $150 365 expire Pocket WIFI to assit my I PHONE with Vodaphones connection I paid $99 for the POCKET WiFi plus $150 for 12 GB for 365 days. I still get a BILL for $190 on a $69 Capped plan why so much when I checked 2 weeks into my monthy Bill with an accounts representive to make ure I wouldn,t exceeed the limit he advised I was ok and wouldnt go over the cap? Why do I get a Bill 3 times my monthly cap, SHOCKING SUPPORT AND BILL AFTER A SHOCKING MONTH OF DROP OUTS ETC
3836 Someone from QLD thinks vodafone is worse then a 3rd world countries coverage at 27 Dec 2010 04:44:45 PM
no service in my house,
28 Dec 2010 09:12:53 AM: That's totally true. Went to India on global roaming and had complete and perfect coverage. Even in remote villages in the middle of nowhere yet my home in Brisbane suburbia has nothing? WTF!
28 Dec 2010 09:12:55 AM: That's totally true. Went to India on global roaming and had complete and perfect coverage. Even in remote villages in the middle of nowhere yet my home in Brisbane suburbia has nothing? WTF!
28 Dec 2010 09:12:56 AM: That's totally true. Went to India on global roaming and had complete and perfect coverage. Even in remote villages in the middle of nowhere yet my home in Brisbane suburbia has nothing? WTF!
3835 Someone from NSW thinks vodafone is Bad Reception at 27 Dec 2010 04:44:43 PM
Whats the point of having "INFINITE CALL PLAN" when you have INFINITE RECEPTION DROP OUTS! Unluckly I have instead the next worse plan, a Vodafone Cap plan.
I can't believe that I have to apologise to 1 out of every 4 people that I speak to over the mobile when the reception cuts out. I try to keep phone calls short to reduce the chances of the reception dropping. Regardless if for business or for personal use, this is really poor service. I have accepted that this the norm for Vodafone and when my contract ends this year, I'M OUT!
I can't believe that I have to apologise to 1 out of every 4 people that I speak to over the mobile when the reception cuts out. I try to keep phone calls short to reduce the chances of the reception dropping. Regardless if for business or for personal use, this is really poor service. I have accepted that this the norm for Vodafone and when my contract ends this year, I'M OUT!
29 Dec 2010 11:13:45 AM: Can't you see you need an infinite plan to handle the infinite drop outs? It is perfectly symmetrical. The freak that engineered this system is a genius. Of the freak variety. Genius freak. Genius super freak.
3834 Someone from VIC thinks vodafone is Very at 27 Dec 2010 04:44:38 PM
When I joined Vodafone more years ago than I can remember part of the service they provided was the ability to send text messages over their website. At least two years when logging into www.vodafone.com.au as a customer one still sees the link "Send a TXT online". When selecting this link the page that comes up has the message: "Sorry, this function is currently unavailable. Please visit us again shortly". As I said, this was at least two years ago, which makes a mockery of their statement "Please visit us again SHORTLY". pkdancer.
3833 Someone from QLD thinks vodafone is bad coverage at 27 Dec 2010 04:44:34 PM
iam with crazy johns which uses vodaphone network and ive had nothing but trouble lately with my service! ive had barely any coverage, iam lucky to have one bar and the majority of the time i have none!
3832 Someone from QLD thinks vodafone is No reception fail at 27 Dec 2010 04:44:30 PM
I have no reception repeatedly at home and in my office at work.
Rang to speak to someone, got the "Our Network Engineering Team will contact you"
Nothing ever happened.
SMS are often dropped, MMS are often sent but never recieved - even though i am billed for them.
Cant wait for end of contract.
Rang to speak to someone, got the "Our Network Engineering Team will contact you"
Nothing ever happened.
SMS are often dropped, MMS are often sent but never recieved - even though i am billed for them.
Cant wait for end of contract.
3831 Someone from TAS thinks vodafone is Extreme fail. at 27 Dec 2010 04:44:26 PM
Christmas morning. No messages on my phone, I walk from my bedroom to the kitchen and my phone beeps about 6 times for messages claiming to have been received over an hour ago. WTF?
3830 Someone from NSW thinks vodafone is worse than a chinese burn at 27 Dec 2010 04:44:24 PM
Vodafone are so shite that right now I can see their google ads ON THIS WEBSITE!!!!!
3829 Someone from QLD thinks vodafone is Always Loosing Connection at 27 Dec 2010 04:44:19 PM
I am an Invalid Pensioner, and i am on the net threw a wireless modem (3g) and i also have a touch phone connected to Vodafone which drops out all the time and i still get charged the same amount. My Internet drops out and i have to continually reboot because of this, and they charge me and take more and more of my downloads because of this, i can not afford to be charged extra as i am on a pension and they don't care, and when i ring them it's always an Indian speaking person and i cant understand what there saying, they have charged me $300 once because of automatic updates and re connections which is not my fault, this mounth is the same, i have gone over and i am frightened about my Bill. I never use all my calls on my Phone or my internet and i never get renburst for left over or not used services, this needs to change.
3828 Someone from VIC thinks vodafone is at 27 Dec 2010 04:44:16 PM
Where do I start?? I have been a Vodafone customer for 10 years. I am now wondering why I have put up with the crummy service they NOW provide. Extremely poor coverage, I have complained about this many times and I just get excuses. Since the customer service has been moved overseas the level of service has hit rock bottom. I've had the worst service ever from vodafone in the last month, yet I am still waiting for my complaint letter to be read and actioned by a real person and not by an automated email response. The last off shore customer service man I spoke to continually said sorry to me and to give Vodafone a couple of weeks/months to sort out the issues. I'm sorry to YOU Vodafone but I have been waiting for years to sort out your crap. I regret signing up with them for another 2 years! I will gladly tell my pain with Vodafone to anyone that can try and bring them back down to earth and improve their services.
3827 Someone from NSW thinks vodafone is Seriously crap service at 27 Dec 2010 04:44:15 PM
When making a simple local call, my I-Phone Vodaphone provider will drop out at least three times, and its costing me a fortune to call back over and over again. Also, I constantly have a "No Service" or "Searching" message on my screen. This can last for up to three hours, and happens at least once or twice a week. My text messages will not go through on occasions, and I also do not get my voicemail messages, sometimes up to 24hours later!! I am extremely unhappy with Vodaphone, am tired of calling their "help line" (their help is just part of their crap service) and then being put on hold for a minimum of 20minutes, while the call usually drops out anyway. I am going to be taking my complaints to the ombudsman, and will seriously try to get out of my current contract!!
3826 Someone from NSW thinks vodafone is extremely dissatisfied at 27 Dec 2010 04:44:01 PM
we have no network coverage,put on hold for to long(1-2 hours)waiting and in the end vodafone just hang up on us,we can't text or make phone calls,bills never come on time and vodafone charge to much for the services they can't deliver,we are in and out of vodafone stores to solve problems but we going nowhere,what is the point using this company,we are done for good with them.
3825 Someone from NSW thinks vodafone is Bad lately at 27 Dec 2010 04:44:00 PM
Lately I have had one bar reception or people can't gear me and calls dropping off, for a long time my 3G service has been very very slow, so slow that I don't even get to use hardly any of the supposed 1.5 gigs I could use, pages take way too long to load.
3824 Someone from VIC thinks vodafone is PATHETIC at 27 Dec 2010 04:43:59 PM
Why do australians put up with such poor service and performance I only get speeds ranging from 160kbps to 4mbps this is slower than snail pace compared to european broadband this is absolutely a bloody rip off.
Tony
Tony
3823 Someone from NSW thinks vodafone is Crap at 27 Dec 2010 04:43:52 PM
What a joke that the sponser of our cricket team also cant provide just like them.No service , cant even make a phone call.To send an sms i may get in through within the hour if im lucky.Battery use to last up to 4 days , at the moment im lucky if its lasting half a day.NOT HAPPY JAN !!!
3822 Someone from NSW thinks vodafone is Customer Online & Call Centre Serv ice at 27 Dec 2010 04:43:50 PM
I have had a fairly small problem (as I still only use the older GSM service !), as I couldn't re-charge my Mobile, so I called the Customer Service call centre . Many hours later, and speaking to numerous people who kept referring me to someone else, I gave up ! So I sent an email, and 1 week later received a message apologising for the delay, and hoping I had solved the problem in the meantime ! I hadn't, but decided to go into a Vodaphone store instead .It was a good move as I was quickly served by a friendly lass, who soon had my phone re-charged - problem over ! So it seems that besides the reception problems, Vodaphone have a real problem with their call-centres and email customer services !
29 Dec 2010 11:11:54 AM: Was the buxom lass lusty?
3821 Someone from NT thinks vodafone is CreditRatingFail at 27 Dec 2010 04:43:42 PM
I cancelled a data plan with Voda several months ago and moved city. They billed me for 4 months of 'no usage', forgot to cancel it and put a bad mark on my credit rating! I didn't even receive the mail because I had moved. They forgot to disconnect me, then when i didn't pay the $120 I wasn't aware of, they listed me with a credit agency. Awesome stuff, thanks guys.
3820 Someone from SA thinks vodafone is 75% at 27 Dec 2010 04:43:36 PM
I am tired of Vodaphone and other large telcos stealing my unused prepay funds by not recharging by the due date. In my case I lost $75. keep recharging or loose all the accumulated free call times. The catch is even tho you have plenty of credit if you dont recharge by the due date you lose all. This is equivalent to old fashioned highwaymen. They are stealing our money. We could have text reminders recharge at least.At most the money we spend is ours and account recharge periods should be at least 6 months. Why not ? ? ? the answer is of course that it serves them to maintain the current system Vodaphone prepay customers forfeit millions. They steal just like the big banks do. Its a corporate disgrace and lacks business integrity.
3819 Someone from QLD thinks vodafone is POOR COVERAGE at 27 Dec 2010 04:43:35 PM
NO COVERAGE IN MY HOUSE
3818 Someone from QLD thinks vodafone is Epic at 27 Dec 2010 04:43:29 PM
I never have service, even with Vodafail assuring me I would get constant service. The only way I can make calls is running through my wireless internet. And even when it says I have regular service, people calling my business get a recorded message saying I'm unavailable!
3817 Someone from NT thinks vodafone is RRR at 27 Dec 2010 04:43:24 PM
FRUSTRATING, Vodafone helpdesk in just as bad as Telstra. On hol for months and when you get through you get some indian who knows NOTHING except the cricket score. 123 also put me through to the worong company at least 80% of the time. I asked for Crown Plaza hotel in Melb and they put me through to some takeaway restraunt.
3816 Someone from VIC thinks vodafone is at 27 Dec 2010 04:43:23 PM
We were with 3 and had good cover on the surf coast in vic.But when we went to renew our phone plans we were talked into going with vodaphone which we have found very poor. The phone keeps droping out all the time unless i"m in melb, and even some calls go straight to phone bank.Overall we should have stayed with 3 moblie where we were happy.
3815 Someone from NSW thinks vodafone is Bad fail at 27 Dec 2010 04:43:16 PM
Loosing coverage all the time on a new I phone...............
3814 Someone from SA thinks vodafone is epic fail! at 27 Dec 2010 04:43:16 PM
i changed from 3 to vodaphone because of bad reception... now it seems that the troubbles have followed me. phone dropps out all the time. internet dosent even work its a pain in the ASS
3813 Someone from NSW thinks vodafone is 10/10 at 27 Dec 2010 04:43:10 PM
My service constantly drops out when I make calls from my prepaid mobile. I have been a customer for 7 years waiting for them to upgrade their service and coverage and am increasingly becoming disgruntled because I have been loyal and patient. I tell others not to join with vodafone if they want good reception and have no previous issues with telstra or optus as I have (home internet problems unrelated to mobile service)
Pull your socks up VODAFONE. Your customers will go elsewhere!
Pull your socks up VODAFONE. Your customers will go elsewhere!
3811 Someone from VIC thinks vodafone is Irrevocable at 27 Dec 2010 04:42:59 PM
Used Vodafone 3 since 2006. Since 2008, Vodafone 3 service in Melbourne has been atrocious. Unable to complete any call with a duration longer than 5 minutes. The network would always reset calls crossing the "Hour". I have bills showing multiple cases of repeated flag fall to same receiving number.
Both my wife (used a Vodafone Blackberry for business) and I left at the end of our our contracts, and will never use Vodafone again.
Both my wife (used a Vodafone Blackberry for business) and I left at the end of our our contracts, and will never use Vodafone again.
3810 Someone from VIC thinks vodafone is very at 27 Dec 2010 04:42:56 PM
I have been a Vodafone customer for the last 6 months,and all i have is trouble with reception,cuts out while talking,problems with internet,like unavilable service or given warnings that i am not connected to internet. Customer service is non existant,last time i called i was put on hold for 1hr45min and hangup without even speaking to anyone.If it was't for the contract, i would change now.
3809 Someone from NSW thinks vodafone is Very! at 27 Dec 2010 04:42:45 PM
Vodaphone, please explain this to me... I am on a $49 a month cap (2 year contract). My mobile phone does not work between the hours of 7am to 4.30pm Monday to Thursday and 7am to 12.10pm on Fridays...EVERY WEEK, due to there being NO coverage at my work, which is not a remote location. How do you jusify charging me over $200 about 3 months ago for the month, claiming that I had gone over my cap??????????
3808 Someone from VIC thinks vodafone is Get with the times VF at 27 Dec 2010 04:42:39 PM
Why does VF employed a french person with a very strong accent that you have to hang the phone up in frustration becoz you cannot understand her AT ALL? VF I do not want to see Michael Clarkes dongle or your BS adverts so please refrain from doing so before I throw a brick at my crappy phone and internet.
3807 Someone from QLD thinks vodafone is Use Evidence at 27 Dec 2010 04:42:32 PM
Take a photo of your phone the reception it has etc. As an example I just took a picture of my iPhone with only one bar with the calender on so you can see time, date, reception the non existing 3G symbol. It has my desk in the background so they try and get out of it they are going to have a challenge.
The next photo was literally a "No Networks" available warning - classisc!
The next photo was literally a "No Networks" available warning - classisc!
3806 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 04:42:27 PM
I was a 15 year customer of Vodafone and was, up until the last few years, a happy customer. Then they started by forcing me to accept emailed bills (I need Hardcopy bills for tax purposes) which meant they shifted a small but not inconsiderable cost upon me. Then I started to notice an increase in dropped calls, poor reception, and delayed delivery of SMS and voicemails. Needless to say I paid my way out of my latest contract and moved to Telstra. Telstra have been fantastic: cheaper, far far better coverage, and immediate delivery of voicemails. I won't be returning to Vodafone, and intend to transfer my wife's mobile over to Telstra ASAP.
3805 Someone from NSW thinks vodafone is VERY at 27 Dec 2010 04:42:20 PM
I rarely get reception in my flat - 20 min drive from Sydney CBD. When I do it is minimal. Vodafail indeed. Interesting to read today that these issues are "recent" - since when is recent over 6 months!!!!????
3804 Someone from SA thinks vodafone is poo at 27 Dec 2010 04:42:18 PM
vodafone sucks
3803 Someone from SA thinks vodafone is FAILLLLLL at 27 Dec 2010 04:42:16 PM
the reception is terrible....i go to a suburb in adelaide which is about 15mins outside of the city just a normal suburb and bam...no reception. pretty much all south of adelaide has no or a little reception, never had this issue with telstra...but telstra had terrible service. however tried to call vodafone the other day and got a 40min wait time, definitely worse than telstra!!
3802 Someone from NSW thinks vodafone is its bullshit at 27 Dec 2010 04:42:10 PM
My phone has the worst reception coverage in existence. It takes atleast 1 hour to get into customer service only to be redirected to another fucking sector. Its ridiculous!
3801 Someone from VIC thinks vodafone is Coverage what coverage???? at 27 Dec 2010 04:42:07 PM
I have vodafone mobile internet, I am lucky when I can conect to get coverage that is only poor, most of the time it is very poor (this is vodafones own classification of coverage). Coverage so weak it won't even bring up google homepage.....And I though dial up was bad! WONT BE RENEWING CONTRACT!
3800 Someone from VIC thinks vodafone is responsible for Vodafone Ashes Series at 27 Dec 2010 04:42:01 PM
Lets blame VF for Australia's dismal effort in the Vodafone sponsored Ashes Series...
3799 Someone from NSW thinks vodafone is In everyway possible = EPIC FAIL!! at 27 Dec 2010 04:41:53 PM
I have absolutely no reception at work, my phone cuts out and when I called to upgrade they told me I need to pay $600 cancellation fee but the week before I got a letter saying I can upgrade to any Nokia phone or if I wait till March 2011 I can upgrade to an iphone4. When I called customer service loyalty team at 8am on the dot (because thats the time they open), I was still kept on hold for 45mins. I hung up and called back later to be told they are experiencing a high number of calls and they will call me back with the promise I wont lose my place in the queue and then 5 hours later I get a call from someone who couldnt even help me. GO FIGURE!! I guess they have sent 99% of their call centres overseas with little or no training. PATHETIC!!
3798 Someone from NSW thinks vodafone is very at 27 Dec 2010 04:41:41 PM
I keep loosing reception.
3797 Someone from QLD thinks vodafone is POOR COVERAGE at 27 Dec 2010 04:41:40 PM
3796 Someone from NSW thinks vodafone is epic fail at 27 Dec 2010 04:41:37 PM
I joined in March 2010 after being unhappy with the reception and dropout from 3.What makes me very unhappy is that I explained to the salesperson the reason I was leaving 3 and they failed to inform me that they are one in the same now.I need the phone for work but there is absolutely no reception at work and only 1 bar at home I have to roam around the house to try and get some reception.When I complained to vodafone they told me to do all these useless things but nothing worked.I should be allowed to opt out of my contract since the phone is not doing what it is supposed to.
21 Jul 2011 10:46:48 PM: Hey do you have 1 bar of 3G reception? If so you can switch over to 2G and you should get 5 bars.
However, using the internet in 2G mode is significantly slower. On the up side though, your battery will last quite a bit longer.
However, using the internet in 2G mode is significantly slower. On the up side though, your battery will last quite a bit longer.
3795 Someone from SA thinks vodafone is Technically Incompetent at 27 Dec 2010 04:41:27 PM
After purchasing a Nokia n97 on a Vodafone plan I have had nothing but continuous call drop outs (up to 3 - 4 per call at times) over the period of 6 months. I then changed to another model / manufacture of phone believing the n97 was riddled with issues, only to find similar problems but on a slightly less scale. Speaking with Vodafone they were very quick to blame Nokia with their n97 saying that they had know it had issues however continued to sell it even after numerous complaints about it from the client base. Vodafone has extremely poor coverage within the metro area of Adelaide and I would definitely recommend that users not subscribe with them until they can commit to a network upgrade (more points of presence). They are very quick to blame the manufactures without taking a look at their own inadequate infrastructure.
3794 Someone from VIC thinks vodafone is Absolute ****, ****, fill in the blanks yourself at 27 Dec 2010 04:41:18 PM
My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.
3793 Someone from NSW thinks vodafone is bunch of thieves. at 27 Dec 2010 04:41:12 PM
they are quick to take the money, buy don't want to know about the crap service they provide. I want out !!!!!
3792 Someone from QLD thinks vodafone is Massive Fail! at 27 Dec 2010 04:41:07 PM
Since moving house I have no reception for 99% of the time. I might get 1 bar, but it still won't let me connect to the internet nor allow me to send/receive calls or texts. I'm paying $80 per month for nothing! Pitty i'm stuck in a contract.
27 Dec 2010 04:44:41 PM: I'm confused - if they don't provide the service, terminate the contract! I don't understand why people just resign themselves to seeing out the contract for crap service!
3791 Someone from NSW thinks vodafone is OMG EPIC FAIL!!!!!!!! at 27 Dec 2010 04:41:01 PM
Constant "Connection Error" I use a hands free ear piece as my work involves alot of driving, I cant count how many times the dame phone has dropped out.....If I can get out of these contracts this would be the best thing ever. I have 3 vodaphone plans, Im paying $207 per month. What a joke!! I am on the phone to there oversea's call center as I type this and have been holding for 1 hour 24 minutes. Important calls not received. Text's not received!! Falling out of calls constantly!!! I want to GET OUT OF THESE DAME CRAP CONTRACTS!!!!
3790 Someone from NSW thinks vodafone is contemptuously so! at 27 Dec 2010 04:41:01 PM
I live in Coaldale, which is about sixty kilometers south of Sydney. Recently I subscribed to Telstra's broadband network due to the frustration I feel toward the Vodafone network. The situation for me was and still is deplorable. Currently I DO NOT have reception at all when I'm at home. I now use Skype through the Telstra broadband connection to make calls from my mobile, as I'm still on a contract with Vodafone.
In August my sister Rose died. I was at home at the time of her death and out of range of the Vodafone network. My family had no way to contact me to inform me that Rose had died. The situation for me was that if I wanted to make a call using the Vodafone network, I would have to walk a kilometer to the local train station and often wait for a weak signal to make a call, which then would often drop out.
Rose had been dead for two days before I found out what had happened. A friend came over to where I am living and said I should call my family. She told me that she had a call from my other sister Christine telling my friend of what had happened. I was guttered. I asked my friend if I could use her phone and I was able to speak with my family for almost an hour before hanging up. I spoke to Christine for more that an hour without interruption on a different network in exactly the same location I fail to receive a signal from the Vodafone network. I can't help feeling absolute in my contempt for the Vodafone organisation, and any company that use the Vodafone network.
For a telecommunication company Vodafone, in my opinion, have no concept of how important it is to be able to communicate... just ask Larra.
In August my sister Rose died. I was at home at the time of her death and out of range of the Vodafone network. My family had no way to contact me to inform me that Rose had died. The situation for me was that if I wanted to make a call using the Vodafone network, I would have to walk a kilometer to the local train station and often wait for a weak signal to make a call, which then would often drop out.
Rose had been dead for two days before I found out what had happened. A friend came over to where I am living and said I should call my family. She told me that she had a call from my other sister Christine telling my friend of what had happened. I was guttered. I asked my friend if I could use her phone and I was able to speak with my family for almost an hour before hanging up. I spoke to Christine for more that an hour without interruption on a different network in exactly the same location I fail to receive a signal from the Vodafone network. I can't help feeling absolute in my contempt for the Vodafone organisation, and any company that use the Vodafone network.
For a telecommunication company Vodafone, in my opinion, have no concept of how important it is to be able to communicate... just ask Larra.
3789 Someone from NSW thinks vodafone is stealing my money! at 27 Dec 2010 04:40:58 PM
no-one ever explained to me teh difference between extras credit, etc., and what effect my plan had on this. I wasted hundreds until some guy in Big W told me all I can buy is $30. My battery cuts out and the coverage is dismal. I have no reception at my workplace! Goodbye, Vodafaone.
3788 Someone from VIC thinks vodafone is Shocking at 27 Dec 2010 04:40:53 PM
We are in Narre Warren South and were promised broadband reception.
we got squat and were even charged for internet usage as we were outside their zone.
I have canccelled my suscrition and moved to Optus. Three and voadphone deserve each other.
I am so pissed with them
we got squat and were even charged for internet usage as we were outside their zone.
I have canccelled my suscrition and moved to Optus. Three and voadphone deserve each other.
I am so pissed with them
27 Dec 2010 05:17:06 PM: Have the same issue in Berwick 3806 http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
12 Jan 2011 08:03:53 PM: Hi -Piper Alderman
RE:Vodaphone Class Action
Dear Sir/Madam
Thankfully i found your firm ,i would like to be part of the class action.
i have been having serious problems with vodaphone we are in Port Macquarie have terrible reception on the mobile phone (PERSONAL DETAILS REMOVED)
we were promissed coverage which failed and has caused embarresment and loss of business.
most times frustated to the point of anger constantly line dropping out whilst conversing with local& international clients.
in as well to our frustration with Vodaphone with the service they provide.
now there is a major breach of the companies privacy obligations and "unbelievably slack security"
"negligence exposing my family to criminal activity "
Vodaphone staff doing "favours " to criminals to access my details .
Its scary stuff why its in the wrong hands!
Vodaphone has breached The Privacy Act.
Its a gross breach of privacy almost negligent exposure to criminal activity !
our private details accessed on the internet'we are surprised how easily the database could be opened.
"who we contact"
"my date of birth"
My entire call list everyone i had been ringing or even text and the time i spent on the phone is visable !
personal details from vodaphone database.Name ,home address drivers licence ;credit card details. "Unbelievable"
Serious lapse in security by this rogue mobile phone giant.
Now my personal details ,are accessible from any computer globally.
i cant get on to vodaphone as i ring when i have coverage wait for 30 -45 minutes get frustrated and hang up.
its difficult to go to another carrier why i cant transfer the number as its under contract.
they are collecting money from my bank account for services i cant get full benefit.
it appears to me they Vodaphone are collecting money by misleading me and by deception .
i am extremelly pissed of with Vodaphone misleading me into signing a contract with them.
My email was tampered with by some criminal !
our home has had unscrupoulus criminals intimade my family for money!
Kindly respond to this email at (PERSONAL DETAILS REMOVED)
Thanking you in advance
RE:Vodaphone Class Action
Dear Sir/Madam
Thankfully i found your firm ,i would like to be part of the class action.
i have been having serious problems with vodaphone we are in Port Macquarie have terrible reception on the mobile phone (PERSONAL DETAILS REMOVED)
we were promissed coverage which failed and has caused embarresment and loss of business.
most times frustated to the point of anger constantly line dropping out whilst conversing with local& international clients.
in as well to our frustration with Vodaphone with the service they provide.
now there is a major breach of the companies privacy obligations and "unbelievably slack security"
"negligence exposing my family to criminal activity "
Vodaphone staff doing "favours " to criminals to access my details .
Its scary stuff why its in the wrong hands!
Vodaphone has breached The Privacy Act.
Its a gross breach of privacy almost negligent exposure to criminal activity !
our private details accessed on the internet'we are surprised how easily the database could be opened.
"who we contact"
"my date of birth"
My entire call list everyone i had been ringing or even text and the time i spent on the phone is visable !
personal details from vodaphone database.Name ,home address drivers licence ;credit card details. "Unbelievable"
Serious lapse in security by this rogue mobile phone giant.
Now my personal details ,are accessible from any computer globally.
i cant get on to vodaphone as i ring when i have coverage wait for 30 -45 minutes get frustrated and hang up.
its difficult to go to another carrier why i cant transfer the number as its under contract.
they are collecting money from my bank account for services i cant get full benefit.
it appears to me they Vodaphone are collecting money by misleading me and by deception .
i am extremelly pissed of with Vodaphone misleading me into signing a contract with them.
My email was tampered with by some criminal !
our home has had unscrupoulus criminals intimade my family for money!
Kindly respond to this email at (PERSONAL DETAILS REMOVED)
Thanking you in advance
12 Jan 2011 08:11:55 PM: Hi @10:03:53 PM,
We've had to remove your personal details from your reply because this is a public forum. It sounds like your message should probably be sent to Piper Alderman themselves. All the best and we hope your situation improves.
Vodafail.com Team
We've had to remove your personal details from your reply because this is a public forum. It sounds like your message should probably be sent to Piper Alderman themselves. All the best and we hope your situation improves.
Vodafail.com Team
3787 Someone from ACT thinks vodafone is in the minuses!! at 27 Dec 2010 04:40:49 PM
i thought it was where i lived as to why my reception and calls dropped out!! so glad to know that all of australia is experiencing the same annoying problem!!
3786 Someone from VIC thinks vodafone is PATHETIC at 27 Dec 2010 04:40:48 PM
I can only get download speeds ranging from 160kbps up to 4mbps and compared to european broadband this is absolutely pathetic what a shame australians suufer this type of service and performance.
Tony
Tony
3785 Someone from SA thinks vodafone is network at 27 Dec 2010 04:40:32 PM
I was with 3 mobile and my contract ended the person in the shop convinced me to sign up with vodaphone. he said that vodaphone would have better signal in the postcode than 3 although i used to get network coverage with 3 mobile and now with vodaphone i have absolutly no network coverage. the most important thing i said to the guy many times was having good signal strength at the places i go. he looked it up and said i would have signal. got home and i have no signal. have been back to the shop many times to try and resolve the issue and i have had no luck, the shop is telling me to ring customer service and i have done that after being on hold for ages they did nothing several times. so my new 2 yr contract is absolutly usesless due to having no network coverage about 90 percent of the time. i have a business to run an the phone is really makingit hard.
3784 Someone from NSW thinks vodafone is Extremely Fail at 27 Dec 2010 04:40:32 PM
I ended up leaving vodafone, very poor coverage, customer service was an absolute zero! It would take more than half an hour just to get to the right department then the friggin call would 'drop'. Call costs were way over the top! Not good enough!
3783 Someone from VIC thinks vodafone is Sick of speaking to MUMBAI at 27 Dec 2010 04:40:29 PM
Have had numerous problems, stemming from call reception problems, drop outs, broadband and internet connections, multiple billing, incorrect billing, dealing with that horro of a voice recognition menu option "LARA" who not only doesn't recognise simple english, doesn't offer options that you need, and drops-out mid-call, then the 40min + wait to speak to some moron in Mumbai or wherever (always Inidian accent) who always says problems are due to some "software" upgrade and "really sorry but nothing I can do about it"...bu115h!t...sick to f'ing death of it. If they are consistently doing software upgrades, perhaps they should spend sometime getting it right before implementing and having to continually fix! The website is just as bad...MyVodasuck would be a better name. I am tearing what little of my hairy I have left waiting for my contract to expire so I can go elsewhere. Oh, almost forgot to mention how crap their shop staff actually are when you try and see them in person...even less helpful than foreign call-centres. YOU SUCK EVERY WAY POSSIBLE Vodafone!!!! ARRrrrrrgggghhhhhh!
3782 Someone from NSW thinks vodafone is Seriously crap service at 27 Dec 2010 04:40:27 PM
When making a simple local call, my I-Phone Vodaphone provider will drop out at least three times, and its costing me a fortune to call back over and over again. Also, I constantly have a "No Service" or "Searching" message on my screen. This can last for up to three hours, and happens at least once or twice a week. My text messages will not go through on occasions, and I also do not get my voicemail messages, sometimes up to 24hours later!! I am extremely unhappy with Vodaphone, am tired of calling their "help line" (their help is just part of their crap service) and then being put on hold for a minimum of 20minutes, while the call usually drops out anyway. I am going to be taking my complaints to the ombudsman, and will seriously try to get out of my current contract!!
3781 Someone from NSW thinks vodafone is Continual fail at 27 Dec 2010 04:40:19 PM
Shoddy customer service for the last 2 years, but more recently, a complete loss of signal in my house, irrespective of where I stand. This is a completely new problem and has resulted in me standing out in the rain to field calls. Not impressed.
27 Dec 2010 04:43:46 PM: Oh that is so true in my home too. I used to get partly decent service, now I sometimes have to actually leave the house to make calls. Also, I spend a fair amount of time in Turramurra on the upper North Shore, which is a completely "dead area" and has no Vodaphone service whatsoever in certain streets (and Im talking about the Pacific Highway area, not right up in the Ku-Ring-Gai bush area!)
3780 Someone from NSW thinks vodafone is Absolutely horrible at 27 Dec 2010 04:40:18 PM
I recently joined vodafone on a 24 month contract, and I badly want to get out of it, I switched over from my opts pre paid with great coverage, to my vodafone cap and every day I have trouble with reception and the Internet speed is so slow! Sometimes I can go a whole day with my phone saying no service and it's quite annoying not being able to use my phone when I want, especially when I pay for an unlimited plan. I don't think I'm getting my money's worth at all.
3779 Someone from QLD thinks vodafone is Another issue at 27 Dec 2010 04:40:09 PM
I am constantly having people unable to contact me. My phone is ALWAYS turned on but it will often give them the message that it is turned off..... OVER IT!!!! I WANT OUT OF VODAFONE!!!!! Please help me
3778 Someone from QLD thinks vodafone is Epic Fail!!! at 27 Dec 2010 04:40:09 PM
Like everyone else, I would be happy if I could turn on the phone and know that I was going to get coverage and/or no problems accessing the internet from my iPhone. I have a $114 plan with Vodafone and have 10 months left of my contract. After that time ... I won't be sticking around. Epic Fail Vodafail!!!!
27 Dec 2010 04:42:23 PM: Why put up with it - get out of your contract!
3777 Someone from SA thinks vodafone is pathetic at 27 Dec 2010 04:40:07 PM
I was with Vodafone for years. My signal was always crap. After a complaint call and a call to the tio I got out of the contract.
now with telstra next g and I always have full coverage.
now with telstra next g and I always have full coverage.
3776 Someone from QLD thinks vodafone is F.U.B.A.Recognition at 27 Dec 2010 04:39:58 PM
Bought a Dell inspiron package with Vodafone 2years ago which included the notebook & wireless Internet, that became a total waste of money after the inspiron's motherboard failed after 9 months of use previous to the hardrive failing within 3 months. I tried returning the product from the place of purchase with a response that it was Dell's problem, so I rang Dell who responed by saying the product was out of warranty. I asked about our consumer rights in QLD with a stern reply that this doesn't apply to Dell. Went back to the Vodafone store of purchase with a response from staff 'if you ring customer service & ask for loyalties they might help you if your lucky!' I tried ring the C/service but there was no loyalties option. I give up! so I'm still paying for this contact which I don't have the facilities to use which were supplied by Vodafone, Thanks VODAFAIL
regards J.kalinna
regards J.kalinna
3775 Someone from VIC thinks vodafone is phone plans that dont work at 27 Dec 2010 04:39:57 PM
i am in a situation where i have put myself on the highest plan and i am paying top dollar by 2 phones a month sometimes 1 thousand dollars a month and i can not get any service when i call i have to wait an hour for someone to pick up and no offence please but you can not understand the person on the other end plus the call drops in and out. my phone was playing up and i have 4 month left on renewing my contract and i called them and with all the money i spend with them and i have been with them for years they still wanted me to pay out 1 more month to get a new phone please all i want is good service any provider out there who can please reply i need help voda is not helping pls someone their cap plans are fake and i need a real phone company.
3774 Someone from ACT thinks vodafone is Big Fail at 27 Dec 2010 04:39:57 PM
Signed a 2 year contract in Nov 2009 and have had nothing but problems since. 2 software reloads and a new handset have made no difference. Call dropouts and no reception in places like Batemans Bay and Narooma. Add to tath the terrible assistance you get when you ring them, and Vodaphone is simply a joke.
My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.
The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.
Looing forward to seeing what happens from here.................
My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.
The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.
Looing forward to seeing what happens from here.................
3773 Someone from QLD thinks vodafone is Constant Dropouts!~ at 27 Dec 2010 04:39:56 PM
I have had my new IPhone on a vodafone plan for only 3 months, but am thoroughly sick of its poor performance. I thought the phone was faulty, until I went into a Vodafone store, and the young lady showed me that she couldn't get network coverage either. In a city of 60,000 people? Disgraceful! Constant "network error messages", sites taking up to 5 minutes or more to load (if at all) and THEN giving an error message, and phone calls that drop out so much that the call either ends itself or I end it in disgust.What the heck am I paying for??!!
3772 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 04:39:54 PM
Have been with Vodafone for over 6 years, Two months ago, upgraded to a new smart phone , its totally useless . Im an Emergency Service Volunteer and rely on mobile phone coverage,I live in Warrandyte. I am now in a contract that Crazy Johns [Vodafone] wont let me out of. I have never complained before the last two months.I have been a loyal customer to Vodafone. Now, I owe over $1000.oo for NOTHING !All I get now is DROPOUTS after DROPOUTS that have doubled my phone bill. JB, North Warrandyte.
3771 Someone from NSW thinks vodafone is Message sending fail & voicemail fails at 27 Dec 2010 04:39:46 PM
Very poor coverage in inner west of Sydney. I am interstate from family and still yet to recieve picture messages they sent me on Christmas day! Never again vodaphone, contract expiring very soon!
3770 Someone from NSW thinks vodafone is Verry at 27 Dec 2010 04:39:44 PM
Voderphone Has screwed me arroound charged my account with over 1500 $ for no reason i always pay my bills on time and they say they have credited it to be but i fail to see this
also my coverage is so crap people can not ring me with out it dropping out its absolutly rediculose every time i ring voderphone im on the phone for over an hour this is not what i signed up for
also my coverage is so crap people can not ring me with out it dropping out its absolutly rediculose every time i ring voderphone im on the phone for over an hour this is not what i signed up for
3769 Someone from VIC thinks vodafone is service at 27 Dec 2010 04:39:29 PM
3768 Someone from NSW thinks vodafone is useless at 27 Dec 2010 04:39:25 PM
poor coverage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!paying monthly fees for little or no service for way to long and have now changed networks......i should have done this long before i did.......
3767 Someone from NSW thinks vodafone is Mega fail at 27 Dec 2010 04:39:19 PM
Vodafone you are just shit. Service is shit. Customer service (if that's what you call it) is shit. Your RePs in your shit stores are shit. Your company logo should say Vodashit. Once my contract ceases I am going to remove my sim-card and send it back to you smeared in shit. Lara your automated voice personality sounds really sexy; but I bet in person she looks like shit.
Really hope Arun Sarin (CEO) pulls his finger out of his shit hole and corrects these coverage issues.
Eat a penis Vodafone.
Really hope Arun Sarin (CEO) pulls his finger out of his shit hole and corrects these coverage issues.
Eat a penis Vodafone.
3766 Someone from NSW thinks vodafone is Massive fail at 27 Dec 2010 04:39:04 PM
As I sit here typing on my i-phone( using my wireless Telstra broadband acct) my phone has gone from NoService up to 4 bars and is now sitting on 1 bar.
Does the cell phone tower moved 'cause I haven't!
I have constant drop outs, crap reception and can rarely use my data.
It's not like I live in a remote area. Just south Sydney
vodafone. you fail. Miserably.
Does the cell phone tower moved 'cause I haven't!
I have constant drop outs, crap reception and can rarely use my data.
It's not like I live in a remote area. Just south Sydney
vodafone. you fail. Miserably.
3765 Someone from NSW thinks vodafone is I am so desparate to cancel contract with Vodaphone? at 27 Dec 2010 04:38:43 PM
My daughter texts me from Station for me to pick her up. I receive long after she has already walked home or taken a taxi. This happens often. Imagine, this is in a suburb 15 min drive from Sydney city! She cannot call because I have no signal even if I wait for her call out in street. Can anyone help cancel our contract with Vodaphone? They can have the phone. Thank you.
3764 Someone from QLD thinks vodafone is Shithouse at 27 Dec 2010 04:38:20 PM
Can barely get reception where I am, even though I am near an antenna. Have tried multiple phones and nothing works, even others have the same issue.
Then there's the whole issue with the Android OS updates... takes them that long to make the latest update available that it is no longer the "latest"... Pretty piss-poor effort vodafone!
Then there's the whole issue with the Android OS updates... takes them that long to make the latest update available that it is no longer the "latest"... Pretty piss-poor effort vodafone!
3763 Someone from VIC thinks vodafone is at 27 Dec 2010 04:38:19 PM
3762 Someone from VIC thinks vodafone is CRAP at 27 Dec 2010 04:38:08 PM
The worst thing I every did was join up to Vodafone. Every bill I have received in the last 24 months was incorrect. Every month I was on the phone for 2 hours thryingh try to sort out their mess. Back in April Vodafone charged me $4,150.00. All these calls were made overseas even though that I was in the country (& not overseas). I offered to show them my passport to prove that i was not overseas at the time the calls were made. They did not seem interested in seeing my passport & advised that i need to pay the bill or they would cut me off. I am still trying to sort this mess out with them. I have never been with a phone company who does not give a SHIT about their customers.
When i rang up to complain about the phone (& internent) service droping out -
they claimed that I just had to deal with it & hung up..
I finally changed my phone & internet to Telstra who have been fantastic.
When i rang up to complain about the phone (& internent) service droping out -
they claimed that I just had to deal with it & hung up..
I finally changed my phone & internet to Telstra who have been fantastic.
27 Dec 2010 04:40:22 PM: Might pay to get in touch with the ombudsman, they've always got results for me! In fact the last time I got in contact with them, it resulted in a full refund and credit for the next 3 months :)
27 Dec 2010 05:18:50 PM: http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
3761 Someone from NSW thinks vodafone is Megafail!! at 27 Dec 2010 04:37:54 PM
I have been a vodafone customer since july and i continually have call dropouts and my mobile broadband has minimal reception and dropouts all the time. I am glad that something is being done cos everytime i ring the call centres i get nowhere!!
It is about time!!
It is about time!!
3760 Someone from VIC thinks vodafone is epic at 27 Dec 2010 04:37:54 PM
very rarely am i able to get 3G coverage for internet but thats about it..
3759 Someone from WA thinks vodafone is The Board are on Crack heroin at 27 Dec 2010 04:37:46 PM
Screeching, bad recetion, droppedcalls. WTF serioulsly I am up to sue. email me aliianodistribution@gmail.com
3758 Someone from VIC thinks vodafone is Massive Fail! at 27 Dec 2010 04:37:40 PM
My wife and I only recently finished our 24 month contract with Vodafone which was the WORST experience we have had with ANY carrier ever! The problems started when we decided to get Vodafone Mobile Broadband, I use the term Broadband loosely! Sitting at home in Suburbia (14ks out of CBD) for the first Month of our contract we could NOT even get the thing to connect to the network? 20+ Calls of frustration insued, Vodafone REFUSED to cancel our contract even though we were not getting ANY service that is meant to be supplied in our agreement that we both signed! It went around in circles, the customer centre could not authorise anything to be done, so they put us through to the head office and they refused to do anything either! Over and over again we got the same answers, 'we are looking into it it appears to be a problem in your area' 'we are sorry but it is Telstra slowing things down' bla bla, how can it take a month to fix a service issue for an area?
When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?
Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!
When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?
Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!
3757 Someone from NSW thinks vodafone is Seen better at 27 Dec 2010 04:37:31 PM
VF network is decidedly average, but this website (esp the Coverage map) is deplorable. You might want to fix your own technical problems before climbing into someone else's, you peanut.
3756 Someone from VIC thinks vodafone is at 27 Dec 2010 04:37:31 PM
27 Dec 2010 04:39:19 PM: 3 is not Vodafone and vice versa, networks are still separate. The merger only joined the upper echalons not the entire company.
3755 Someone from QLD thinks vodafone is data pains at 27 Dec 2010 04:37:29 PM
When I signed up 18 months ago on a 24 month plan, It was suggested I get the largest plan available, so as to avoid paying high data costs if I go over my limit. Vodafone data tranfers are so slow on my HTC phone, that even if I was to do nothing but down load data for an entire month, 24/7, I would still be struggling to make my limit. I should have being more realisticaly informed on a less expensive plan, for the usage I told the sales person at the time I would use. I calculate I am out of pocket each month because I was told I would need a bigger plan. Once my contract runs out,(aprox 6 months) I will be cutting and running from vodafone, unless they pic up there act with down load speeds. And yes....I am in a down load hot area, the service is worse when I am out and about.
3754 Someone from VIC thinks vodafone is at 27 Dec 2010 04:37:12 PM
there should be a page like this for the 3 network aswell!!!!
27 Dec 2010 04:38:44 PM: I agree! I'm on 3 and the network coverage is terrible! Someone told me that 3 and Vodaphone use the same lines, probably not true but 3 is poor.
3753 Someone from NSW thinks vodafone is its crappy at 27 Dec 2010 04:37:07 PM
The other day I tried to call vodafone and had to wait about 25 minutes, and still no one answered I had to hang up. Also reception is really crap, you think living in Sydney u'd have no trouble with reception, its very poor service.
3752 Someone from VIC thinks vodafone is fail as f*** at 27 Dec 2010 04:37:06 PM
I'm over geting SYS- TRANSACTION FAILED INSUFFICIENT FUNDS send to me via sms even when i have credit! not only that, the signal is ridiculous and changes about 20 times in a minute. VODAFONE YOU SUCK!
3751 Someone from VIC thinks vodafone is FAILED BIGTIME at 27 Dec 2010 04:37:03 PM
I live 12km west of Melbourne GPO and the reception issues is dreadful and atrocious.Now i regret ever leaving dial up connection since those speeds were like ADSL broadband compared to the snail speed im getting now from wireless slowband.Ring up Vodafone(Lara tells me how important my call is) only to get somebody in Egypt who keeps telling me that its the internet provider that is the issue.Under the main view,(vodafone internet connection)the upload and download speed meter hasnt moved for 18 minutes(on windy days).Good reception usually means poor speed and vice versa.Its a joke with Vodafone 3G,HSUPA and EDGE
27 Dec 2010 04:40:04 PM: posted by skippermiroslav@optusnet.com.au
3750 Someone from QLD thinks vodafone is at 27 Dec 2010 04:36:43 PM
CRAIG BULLIONS LIKES BOYS
27 Dec 2010 04:38:19 PM: He must be with vodafone
3749 Someone from NSW thinks vodafone is hopeless at 27 Dec 2010 04:36:34 PM
endless call dropouts,no response when calling out,voice mails coming in up 3 days later,business phone with customers telling me my phone has been off days must be losing work,MMS going god knows where go to vodafone shop and they palm me off saying its an iphone issue,apple say they have an endless queue of vodafone customers in the shop with advice from vodafone to go and get new iphone,nothing they can do going to demand contract release had enough
3748 Someone from ACT thinks vodafone is -10 at 27 Dec 2010 04:36:31 PM
I thought I was the only one. Vodafone used to be at the top of its game - looks like it's another case of getting too big too quickly. I was out one night in Sydney and had to get a friend to a medical centre urgently - I tried using the map on my i-phone but the 3G cut out, then the signal was out so I couldn't dial the medical centre for directions. In the end we drove to the nearest hospital. Thankfully my friend was okay - it could have been more far more serious though.
3747 Someone from SA thinks vodafone is ridiculously comlete failure at 27 Dec 2010 04:36:25 PM
Mobile broadband, and lack of assistance from overseas call centres, costing a fortune in phone calls trying to sort the mess out...on a 12 month contract and am hardly able to use the internet, and when I am able, the speed is non existent. I couldn't use it at all for two months of the contract due to incompetent staff at kiosk/shops constantly giving me the run around with incorrect sim's. For three months I have also been charged an extra $10 per month for the internet key which was supposed to be free with the contract. (This has at least been stopped) I live an hour and a half from adelaide and was assured that my connection was going to be fantastic. I am lucky to get access to the internet for three hours a week, and even then, it cuts out on a regular basis...in fact it cut out while typing this out and have had to try to get back on. Vodafone, you are a pack of mongrels, and your service is pathetic. I have had a gutful of this inferior rubbish, and the second my contract is up, I am ditching the company, unfortunately I have 9 months left. I could go on and on about my dissatisfaction, but I will restrain myself, well a little anyway! I have passed on my complaints to the company as well as anyone who will give me the time of day. VODAFONE, YOU SUCK THE BIG ONE
3746 Someone from NSW thinks vodafone is at 27 Dec 2010 04:36:21 PM
well it started 2 years ago when i had internet wireless every day for 6 mths complained twice a week they said would refund and stop 2 accounts if i sent products back dune all of that sent computer back and wireless stick they received 1 product and reigned on second product which was mini laptop now they black listed me with baycorp all the proble3m was no reception after 1 mth use inside of house now but changed to different service provider no problem
samedaydigital@gmail.com
samedaydigital@gmail.com
3745 Someone from NSW thinks vodafone is unacceptable service at 27 Dec 2010 04:36:21 PM
I am in sydney have been on to vodafone due to call quality issues recieving voicemails 4 hours after the call my phone goes from 3g to vodafone o to vodafone e and i am sitting down i try to connect to internet with 4 bars of 3g and i cannot connect the phone says safari can not connect have been on phone to bombay for over 3 hours and my phone is now under investigation through vodafone they asked me to give them 3 days to do this now a week has passed but the irony is every vodafone customer care person i have spoken to has agreed with me that vodafone cannot provide what i am paying for????????