Drop outs no service i work and live in a city and i cant get service at work maybe the odd text message will come through but try n reply, forget it.......... the last house i lived in (3mths ago) i couldnt use the phone cause no coverage..
Is it true vodafone is letting contracts break cause of there shit coverage??

Don't despair, I managed to get my contract cancelled. They couldn't provide cover to my house!! The garden yes but not my house. We managed after about 3 months of calls and one letter from a debt collector! saying I owed them money for it all to cleared up. Only problem now is I have over $100 in credit which I don't know how to get back.

I have 12 months left on my contract but have decided to cancel and use an alternive carrier. Will never use Vodafone again and will advise all others not to also. They waste my time by blami ng everything except their crappy service.

I live in Echuca, have used Vodafone for over 5 years, and use 2 Nokia's Locked to Vodafone, one which is a spare because the other had to be fixed under warranty and i needed a phone, which can both access their 3G service here. But it is constantly dropping out, no signal, sms wont recieve or send, cant make a call, and it can be faulty for days. Calling Vodafone Customer Service is a waste of time as all they tell me to do is take out the sim card, clean it, turn the phone off and on, there are no network problems blah blah blah.... well im sure you have all heard it before. They treat the customers like they are stupid, i know there is nothing wrong with the phones, but they screw me around over and over, im nearly ready to switch to Telstra, at least i know their network dosn't freeze every second day. To think this is their Upgraded Network here!!!! Let me tell you, its a big pile of crap.

My partner and i both have the same phone, the difference being he is with telstra and i with vodacrap... most places we go my reception is crap compared to his.. as soon as my contract is up i'm gone...

my phone has been sending the same sms twice to people, so i tried to get the problem fixed in store, they were helpful enough and gave me a new sim to try an see if that would help but told me if it didnt i had to call them up. The new sim didnt help so I spent 25 minutes on hold to then be hung up on. I didnt have enough time to call back straight away so I tried the next day and the recording said it was over a 40 minute wait, I tried several times that day and each time was told it was over 40 minutes, same happened for the next 3 days. When I finally got through, I could barely understand the person and they told me there wasnt much they could do and suggested I delete all my sms's to see if that would help and then the final step was a master reset. They gave me a $30 credit and she told me that was all she could give me, even though I had gone through my bills and found my phone had been doing it for over 3 months and each bill had well over 60 sms sent that were doubled up.
My coverage is also crap and tells me I have no service all the time even though I am in places that I have had full reception before

Vodafone Mobile Broadband is the worst I've ever experienced. And their telephone customer service is the worst I've ever experienced. Already cancelled my phone plan. Will never use them again.

wow there are alot of us out there all the same problems as everyone else but i have more problems with my internet drops out all the time

Purchased vodaphone internet prepay - my business depends on the internet - could not and have not been able to use the net since before christmas and customer service or complaint section unavailable over the holidays. One would think that while they are having problems someone would be there to man fixing of problems.

I also am having problems with dropouts and numbers unavailable that really are.

You want bad Vodafone coverage try Brisbane. I was up their on business 6 months ago and ended up smashing my phone in frustration. Rarely have a problem in Melbourne.

i have been with them 18 months, not bad at first, now i can wait 2 days for txt's normally delivered in the middle of the night. lose signal and drop out regluarly. don't start me on the mobile broadband, too many calls to them

I took out a mobile Broadband contract just over a year ago. When I set it up I lived in the Northern suburbs, but then moved to East Perth; a 5 minute walk to the CBD, and coverage is now hopeless. So my service went from average when i was 2oKm out of the city, to bloody awful less than 1km from the CBD. Go figure...

Calls drop out continuously
No service
No Internet connection
Voicemail delays
PAIN IN THE ASS

I have had mobile broadband and mobile phone services with Vodafone - stupid me! Gave up the mobile broadband, very very slow and unreliable. 6 months to go on my mobile phone contract - poor reception, internet drops out constantly in good reception areas. Customer service is incredibly hopeless, rude and very hard to get onto.

After being guaranteed good Internet coverage in our area, we signed up for 24 months contract. All we have received is continuous dropouts, we cannot sustain a connection long enough to sign into email or read email, we receive a speed of less than 400 kbps and after numerous discussions with vodafone, they agreed not to charge us for Internet until the network was upgraded, we received a bill for $800 just before christmas and when we complained they could find no record of our arrangement with them. Each time we call they have no record of our calls or discussions and each time we have to start the story over again. Even though someone confirmed verbally that we did not have to pay the $800.00 bill (they left a voicemail message) the company deny knowing the staff member who left the message. Thanks vodafone for your utter incompetence.

i had to move back in june the area in which i moved vodafone doesn't work at all no signal not even a little bit so i had to go to telstra there prepaid is rediculous so i had to get a contract phone which is for 2 yrs so instead of being able to use prepaid which i had been for more than 10 years with the same number i now have a contract with a new number which is going to cost me a whole lot more than my usual $29 a month i use to spend .ide like to see vodafone pay my phone bills for the next 2 yrs!!!!!!!!!!!!!!!!

More often than not, I can't get email, can't make calls, have phone messages arrive more than 24 hours late. Does not matter where I am - at home, on the bus, in the city - reception is a lottery.

I joined vodaphone infinite plan with a Nokia N8 i am supposed to receive emails as soon as they arrive, failing to receive them I rang vodaphone who told me they have a jam on their network I went today to vodaphone and they say it is the fault of Nokia as it is a Nokia phone. Thestaff could not answer proper questions recarging my plan

Calls drop out continuously
No service
No Internet connection
Voicemail delays
PAIN IN THE ASS

Specifically asked for assurance that there was coverage in Castlemaine, Victoria,where my daughter lives, or else I wouldn't sign on with Vodafone. My phone works all the way up the Calder Freeway to - you guessed it - the Castlemaine turn-off. Complained, and was told I didn't have that in writing.

I signed up on a 2 year plan not quite 1 year ago, believing what was said about their coverage, they lied. We drove from Bathurst to Singleton from 5klms out of Bathurst until approx 5 mins from Singleton there were no signal except of very small pockets, and these were emergency calls only. Also the phone I received on the plan was obsolete so I couldn't get any accessories compatible with or to connect to my PC. They said I couldn't get out of the plan and there was nothing they could do about the phone, they had no control over that. I very rarely use the Vodafone phone and have gone with Telstra prepaid where I get good call amounts and data useage and coverage.

lots of call dropouts in the jindabyne area over winter 2008 and 2009 ski seasons, but you couldn't even get on to customer service without your call droping out. I was told system is being upgraded back in 2009. looks like its still the same after years of complaining.....I got a free $49 recharge after i called the ombudsman, after spending $150+ on call dropouts over winter....

don't beleave the system is being upgraded, it never will.....still lots of call dropouts in jindabyne.

Never any reception and when their is it always droppin in and out, it's costing me money and I can't wait for my plan to run out I feel that I'm gettin ripped off .

none ! have been with voda for 10 years and never had a problem

I have been a vodafone customer for more than 10 years originally prepaid switched to a post paid plan and that was fine too took a wireless broadband contract as unable to get other internet services at my new address all worked fine for the first couple of months then slowly over the last few months the reception and signal problems have started both of these devices run on the same network however at times I can have 3g coverage on my internet and my phone has dropped to SOS other times my phone will have full 3g coverage and I can't connect the internet. That's fine I understand that it's wireless service and at times the reception will be unstable but it is getting worse and happening more frequently. My biggest problem is with the customer service had a problem with my most recent bill and spent 4 1/2 hours on hold before someone answered my call, on the positive side the person I spoke with was polite and has hopefully fixed the billing issue but I won't know until I get my next bill!

I have been on vodafone contract for clost to 8 Years. Every 2 years for some reason i give them another chance and resign. my last signing was the last straw, I WILL NOT be returning once my contract is up. i have made years of constant ongoing complaints over the usual call drop outs, slow data transfer and poor reception. i have had little in the way of help from vodafone other than the usual hours of waiting on hold. The last straw was my last re-sign up, i w3as contacted by Vodafone Loyalty Team, they offered me a free phone, any one i chose if i re-signed. i told them i wanted an Iphone4, they said i could get one but they would nt be released until november-december. so i took the sony X10i, 3 yes 3 days later vodafone released the Iphone4! Firstly i have poot up with years of poor service and now i have been blatently LIED to!! Very Dissapointed!!!!!

COVERAGE= MEGA CRAP......I live in boronia 3155 and when i signed up to vodafone they said the coverage was really good when its far from it, i have to go out on the street just to get signal to make a call or send a text message.

I have 2 phones on plans and they drop out constantly and its near impossible to down load data . my n8 and n97 ain,t so smart fones

I have been with Vodafone for 21 months and cannot wait for my contract to finish to move on to better services. Vodafone is sh*t!

poor network coverage, delayed text and voice mail messages, poor customer service in stores in regard to assistance with repair work or claims, poor attitude to long term customers.
I have been with vodafone for the best part of ten years, where they used to be competitive and try to maintain present customers with special offers and deals, now they make no effort at all.
In that time also the network coverage has never improved in the slightest.
Way to lose customers vodafone!!!! soon you'll be just like telstra, but at least telstra have their network coverage better sorted than you.

I get terrible reception my phone always drops out.. i sent an important message at 3pm it took me forever to send and then the person i was sending it too got it 3 times at 10pm THE NEXT DAY.

My family has four phones with vodafone, and since 3 has been sharing the receptor towers we have often not got any service at all. Messages and calls don't get through to our phones (randomly of course), but my biggest problem is the double charging for text messages. This problem has been going on for a couple of years even though the vodafone customer service people say it cannot be possible. I can't send the same text to the same person twice within a second of each other. I wish they could explain the double up and look into the problem, but they insist it is not a problem on their part.

I have a iPhone 3GS from Vodaphone which I haven't used for months (despite paying $119 per month for unlimited calls/text). The service is almost non-existant at my home/office which is only 2.5kms from the Port Macquarie CBD. Vodaphone did refund me 3 months worth of fees at the beginning of this year due to the poor service, but that hasn't helped with the rest of the fees I have had to pay. Thank God for the Telstra Next-G network which works a treat with my iPhone 4.

Vodafail coverage has let me down on so many occasions i have lost count. In emergency cases i have been lucky enough to have my husband and a girl friend with my with other carriers with their phones at the time. I AM SO OVER IT!!! They keep telling me they are upgrading their lines but NOTHING EVER CHANGES.

Many years ago, I was with vodabone as I call them, and I had a phone on a contract. Originally handset repayments were to come out on the 21st of the month. 3 months into the contract, they were attempting to debit anywhere for the 14th to the 28th of the month. Eventually they sent it to a collection agent, which I enentally paid. This was 3 years ago now, and I STILL have a black mark. Which has stopped Me from obtaining any form of credit.

I signed up with vodafone almost 2 years ago now on an unlimitied cap costing me $125 a month including phone insurance as I had got the new Iphone at the time.
Since being with them I have had next to no service coverage in urban areas even with towers near by, next to no internet coverage, I damaged my screen on my iphone and wanted to get it fixed, and was told by vodaphone staff that they couldnt help me because I had signed up with Vodafone at Myer stores and that I had to go back to them, even though Vodafone at Myer had since all been closed down and I told them this and they said they could not help me so I have had a smashed phone for almost a year now and still continue to pay insurance for my phone that they will not fix and constant no service TO EVEN USE MY PHONE.
It is the most abysmal service I have ever received from any company and even worse customer service and phone assistance. I want out of this contract 100% but no one in store or over the phone has been willing to help me unless i pay them obscene amounts of money to break my contract even though I can not even USE there service anyway. this has been the most asoloutley ridiculous ordeal of my life and if anyone can help me get out of this crap and get my money back for this waste of time by all means let me know

I am retired and we travel Australia. Vodaphone sales said I'd get "Great coverage" using their 7Gb pm mobile modem, Terrible reception from day one. Sent it back under the 14day return clause. Lady at Post Office said "Better Register it if it's going to Vodafone, because they will swear that they never got it" Took her advise and when the accounts for the use of a Modem that they had received (signature confirmed by Aus Post) they begrudgingly wiped the account. I still got 2 more email "Reminders" for payment of account that had been cancelled.

last week i waited an hour and 20 minutes on my 8th attempt to get put through to the right deptartment,i finally got an australian guy who fixed my problem first go and saw how many attempts i made and reinmursed me a few dollars,this has happend more than once..lara..does my head in,does she Eva get it right!!!..I HAVE TO STAND IN THE CORNER OF MY KITCHEN TO GET RECEPTION AS THIS IS THE ONLY PLACE IN MY HOUSE IT WONT DROP OUT.....NOT TO MENTION THE INTERNET,ESPECIALLY WHEN IM IN THE MIDDLE OF SOMETHING IMPORTANT,IT DROPS OUT AND I LOSE ALL MY WORK..HOW CAN THAT BE GOOD FOR BUSINESS OWNERS....OVER IT!!

Vodafone placed a default on my credit record because of an 'outstanding' bill that was ALREADY PAID, they later confirmed that this was a mistake and that the bill had been paid but said they are able about to remove the default.

I recently moved house and could not even have electricity connected because of this...

I'm also saving every penny to buy my first home, but may have to wait up to 5 YEARS to do so because I cannot have any form of credit in my own name.

I've given up calling them about this, they just transfer me call or hang up on me.


:(

Only have one bar of service at the best of times. Messages fail all the time and it sucks. I used to have good service but it is just crap now!

I am in Gundagai NSW and it is just crap to be polite!!! I have to turn my phone on and then off and then only sometimes lucky to have service and 1 bar only!!! They need to fix it now!

Try running a business from a mobile phone that doesnt work. Voice messages that come through 3 - 5 days later from potential clients.....it's not acceptable. No phone reception in majority of the places I go to, not to mention when it drops out completely and is searching to find reception. I have lost a lot of money not only paying my phone bill that doesnt work but also losing potential clients as they are unhappy I havent returned their calls. How can I if I dont get their messages???????

you would think that reception in the city would be better than other places, well nope for the last 2 months, i either have no reception, txt messages not being received for a day or 2, really crappy reception, or fone calls dropping out, and all those call centers can say is that it has been logged but cant tell me when it will be fixed, if i go the next suburb over from me i got great recption, spent 10 or so years with voda and this has to be the worst its ever been. how about they start using all that money they make on fixing the services rather than stuffing it into their pockets. grrrrr

Vodafone's system never shows most recent credit balance for postpaid cap. you will not know whether you have sufficient credit to call or not. but surely you have to pay extra fees. Vodafone is just making fun of people.

I went throught a phone company that used Vodaphone towers. Things was I couldn't get reception in shopping centres, @ the movies or in my house. First they tried to tell me it was my phone, get a new one. So I did @ my expense. Still had the same problem. Got them to cancel the contract, wasting 4 hours of MY time and MY money. Best part was they paid for the cancellation of the contract, but I STILL had to pay for 2 years of contract......

I would like to be able to get out of my contract, I hate Vodafone!

I have an i phone and calls constanly drop out, use the internet and sometimes it takes an age to load and then may even drop out with not being able to connect, its very fustrating

I hardly ever have any Internet connection on my mobile phone- it drives me nuts. Also my phone calls via mobile drop out. And finally customer service is so bad- the worse I've experienced by any company. I want out if it's not fixed soon.

Brought a new phone and it wouldn't get service anywhere from city to country.

Ive been with Vodafail for a bit now. Currently on $69 plan iPhone 3GS, and only have 6 months left on my contract. Initially i thought everything was fine, moderate reception but that is ok. However recently it has become unbearable. In my own home which has a tower nearby i only get 1-2 bars reception at best, the rest of the time my little iPhone tells me there is 'no service'. The same goes for when im on the road to work, uni or friends houses.

I have watched jealously as people around me with the exact same phone (so i know its not a hardware problem) with Optus and Telstra load the internet and msgs instantly, while I am still just waiting for the first page to open up.

It is completely woeful that this service is offered in this day and age, and that they are allowed to get away with it. It is daylight robbery at its best - I am paying a contract that cant be used to its fullest, yet I am told there 'is no widespread problem'

I signed up with Vodafone hoping that I would not get the harassing aggressive Optus marketing. I am wishing that i could rush back to Optu!!! Agressive marketing is much better than no coverage and constant dropped calls. I often have to reboot my Iphone 4 just to get internet coverage or finish a game that is 'hung up'. Sick of it all!!

I'm not able to dial out, send messages, drop calls or even reach customer service. I am so sick of not being able to rely on a dependable phone provider that links me to my clients. This is affecting my business on a daily basis for the last 3 months. What is going on??? I know I'm not alone as I talk to some other Vodafone clients who are having the same problems. I thought it was my handset, but I'm sure is the crappuy network. obi75syd@gmail.com

Bad reception was just the beginning with Vodaphone, they also tried to tell me I was on a 24 month contract when I only signed up for 12 months... I took me about two weeks of running around on my lunch breaks sitting in their store waiting on hold endlessly before they finally conceded that they were wrong. When my phone broke it took months to repair during which time I was not provided with any handset but still had to keep paying my cap. Then when it finally came back nothing had actually been fixed... in the end I just gave up on them, they're worse than Telstra!

i am with 3/vodafone, i recently purchased a Nokia N8, after 4 weeks of use it died. I took it back to the store to have it replaced, they sent it away and upon return they informed me it had water damage.... I know it had no contact with water but they insisted it did, so at this stage I have been told i will have to pay for a phone i no longer have. I cant believe how I was treated, I felt like a number to them, not a customer.. What happened to the customers always right?,
I want too terminate the contract but was informed I would have to pay a fee of almost $1000... I have no phone and I am in a tough situation, I feel cheated :-(

The last straw on my wifes mobile was when our sone was hit by another skier at Thredbo and she had to use someone else's phone to alert ski patrol. Their coverage maps show the mountain covered and other networks get good service in the same area.

BTW, She got out of her contract ater launching a campagin of calling whenever her calls were dropping out etc

Ever since I've been with vodafail I've had nothing but problems. The phone they sold me was shite to start with and they didn't want to get involved. Said it was a manufacturing problem now they had sold it on! The reception is awful in any built up area. Blackspots! Huh...the whole of QLD seems to be a blackspot where Vodafail is concerned! I can't even get out of the contract without having to spend more money. Six months to go and counting then I'm moving to another provider.

Why doesn't the vodafone SMTP service for out going mail work??

I keep getting dropped calls and signals. Phone calls will drop and I have to remake the calls again and hence rack up additional flag fall charges.

When connecting to the web on my iphone at home, I usually get dropped connections and when reconnected, I will find that I am now connected via a third party signal (since the third party has a stronger signal), hence incurring unnecessary third party charges!

I switched from Telstra to Vodafone about 9 months ago. They messed up my combo plan so bad thinking I have 2 phones instead of 1 phone and mobile broadband. Hours on the phone complaining eventually they credited the account and gave me a years worth of free broadband. End result I haven't had to pay a bill yet and got an Apple iPhone 4 as well. Everything is working fine now. I also have adsl 2 with TPG. They would have to be the most unethical Telco I have dealt with ... the more you complain the more consistent network performance you get and I have to invlove the TIO. STAY AWAY FROM TPG AT ALL COSTS!

Since i purchased a phone on a plan (now one year in) i have had consistent drop outs and no signal at all. My texts are delayed in being received by up to 24hours. I went back within a month of purchase - they replaced the sim card and this made no difference. Went back again they sent the phone off for repair - came back with software upgrade - made no difference at all. In the mean time they gave me a replacement phone that did not charge and was faulty. At my third visit i insisted on a new phone as i had logged two phone calls with the support service who told me that the service connection in my area was fine and not dropping out. I was refused the new phone and they had no replacement phone to give me and therefore i would be with no phone. THe attendent at the Chadstone store guaranteed that i would be rung when one was available. Call did no happen i went back in and they were apologetic but passed the buck between workers. Asked to speak to a manager - not available was dealing with another customer - i waited 45mins then left - i could not leave my phone because yet again they had no replacement phone to give me. Throughout this entire experience not once did any vodafone employer indicate to me that this might be a network problem and i asked several time was i alone in this experience and had the handset that i had chosen had any difficulties. I was led to believe that i was alone and that it was probably the handset.

I am with Vodafone and experience problems associated with my phone continually disconnecting while I am on calls, I get limited connection to my mobile phone and find it difficult to acess the internet or get any connection to anything at all! I've lost a lot of money and data due to such problems. I'm considering changing my phone provider!!

Reception. Even in the CBD the reception is shit, the messeges are delayed when i send them or are never delayed at all. its crap and frankly im sick of it.

mobile broadband connection is sometimes non existent or very very slow
I only live 13kms out of melbourne

At this moment i am on the internet on my phone. I have to keep my hand in one position just so i have reception WTF

I was with Optus for years and decided to change to vodafone and people keep telling me my phone goes straight to voice mail and never rings. But the voice mail msg never comes through. Then if someone sends me a txt msg I don't get it until I send a txt (it's like they are stuck in cyber world until I start txting!) Driving me insane!!!

I cant get signal and even if i do get signal, i still cant make a single call!!! Every number i dial after a while it tells me the number is disconnected. I have been with vodafone for over 5 years but never ever experienced this crap.

i remember 10-15 years ago when vodafone tryed to market mobile phones as a "young hip new age thing" FAIL. Mobile phones were considered a business tool at the time.

Vodafone sets up $250,000 3G network in perth but cuts corners, FAIL, shuts down network and has to build it from scratch again.

Vodafone merges with HUTCHINSON 3G, fail

this network has always been the shit kickers

first of all I wanted to replace my home phone with a mobile, coverage looks good in the shop. at home call dropouts and switching between 2G and 3G when I get to work. my mobile internet imagine signing up to only receive 12kbs at home.

Finally gave Vodafone the flick 2 months ago after having some 6 months plus of near zero network coverage in not only my home, but my suburb! Works fine in Brisbane. But if I was shopping down the road from home - there was no chance of finding out if I'd forgotten anything.. A few months earlier than that I was lucky enough to be shopping and call home, then have it cut out mid sentence..

Between "no coverage" and random drop outs - I'd had enough!

Am now with the opposition with better coverage on a comparable product - wish I'd made the move earlier..

For the record I'd moved across the ditch with V as my mobile provider and initially they were excellent - if you're considering signing up with Vodafail - DON'T!!

The caps are good, but the service & internet & all the rest sux. Absolutely bad service - people service. I walked into a shop, and asked for a particular phone, the guy looked at me stupid. They just dont have uniformed customer service. And I agree with the last post - the web site is a gamble if it works or not. Customer service sux.

I have been a loyal vodafone customer for 14 years. I cannot believe that they have allowed the network to get so bad since 3G services became a fact of life. I live in Darwin and since 3G came along Vodafone has dropped the ball. Yes you get the little 3G symbol on your phone, but NO data flows through. Good luck trying to make a phone call in Palmerston or Darwin Northern Suburbs. VodaDrop should be the new brand. Anyway I have 6 vodafone accounts with my employees, we will not be resigning with Vodadrop when we can get out of our contracts.

I have been trying all morning to recharge my pre-paid account via my credit card pre set up. It keeps telling me to end the call and try again. I desperatley needed to recharge and thus the reason for having my credit card linked for conveneance. Then resorted to wait on hold to speak with Customer service. Waited 30mins then call dropped out. Purchased recharge credit from store, $29.00 flexi cap. Went to send a txt and then was told i had insufficient credit. WTFF!! GRRRRRRRRR

I've been a vodafail customer for the past two years. I find that in the Belconnen town centre that the reception is very week, and in Dunlop, It is pathetic.

I've got a blackberry storm and rely on this for business. I'm changing phones and will see if it is the phone or the network.

Dropped called.
Delayed delivery of sms.
Really slow 3G network.
Slow website portal.

I am sick of getting the NO SERVICE on my iphone when I walk into a building. What happen to coverage in metro area. Rarely I get 3G coverage in suburbs as well. Vodafone just doesn't seem to care or do anything about the coverage. At least when I was with 3, I got coverage inside buildings.

i have a phone cap plan 2 year contract and internet usb 2 year contract for services i cant use at my place of work or in the city alot of the time..

i get absolutely no reception in my house anymore, so i called vodafone, only for them to tell me its my house that causing the problem.

i dont get 3g coverage anymore, only to be told its my phone, even though its a new phone that came with my plan through these morons.

i tried to cancel my plan only to be told ill have to pay out nearly $2000 for an exit fee, even though these so called ervices are provide are usless.

bring on this class action i say!

I was with vodafone and I was happy with them, great value for money however there coverage was poor, I made a complaint they cancelled my contract with no penalty. I was happy with there resolution

Constant drop-outs....I have been with Vodafone for around 5 years myself and have seen the level of service drop out as well as the reception and phone calls. Over the last 3 weeks there has been constant service issues where they then gave everyone a free saturday to make calls anywhere in your state or whatever for the day.....that was nice, but the service was out then too. I am sick of being on hold for excessive amounts of time and it is a huge pain to get to the dept I want/need to speak to. I think this is great....stick it to the man from the little guys.

I signed up for direct debit and they took out TWICE the ammount of my account, then they returned all my money after a WEEK of having to call them up day in day out. This month, just today actually, I recieved my bill saying I was owing my curent bill and LAST months bill (which they had already paid) ... I've given them all my transaction numbers yet they need to "launch an investigation" while I pay them the amount owing WHICH HAS ALREADY BEEN PAID!!!!! fml!

Have Telstra iPhones but got a vodafone prepaid data sim for the iPad to do emails etc during our holiday. The iPad is operating so slowly it is not workable. Resorted to using the iPhone for email & checking websites....total waste of money. We checked official coverage details before buying the prepaid, but have found this information is miss represented. Web pages which can't load because they lose connection or response is too slow just zip up I. Seconds on the Telstra supported iPhones.

I just switched to Vodafone one month ago from Optus. The places where I work used to always get coverage from Optus but they are dead with Vodafone. I am not happy at all

I signed up 2 months ago to a $49 cap with a Blackberry 9700 ... I have been experiencing soooo many issues with my BlackBerry, constant drop outs with phone calls, the inability of nurses and doctors to get through in regards to my Brothers condition, the inability of my clients to get a hold of me and on top of all that I dont even receive most of my emails. I started with a 49 cap to see how I go and I am thankful that I did not get a 79 cap or something.

Every time I call vodafone to rectify my issues they tell me I cant get out of my contract, that they will call me back, that I need to get through to cancellation and when I do get through to cancellation. They tell me that I need to go into a store to double check if my phone is faulty where I only lose more and more time. I work 6 days a week, currently in the midst of renovations and have to take care of more brother on top of all of this. I am busy 24.7 and I am simply NOT HAPPY WITH VODAFONE. IT IS THE WORRRRRST ... very thankful you made this website.

the vodafone coverage is very questionable. i live on the southside of brisbane and very rarely do i get a full signal strength. i can drive to our friends place 3k's up the road and have no signal nothing. this is not out in the sticks in suburbia, what if there was an emergancy and i needed to use my mobile. the number of times i been unable use my fone is terrible. also i signed up to a $69 plan but i've never paid that. it's always a bit more, just a $ here a $ there. then ther was the debacle when i went to hawaii, had the fone set to global roaming no worries , was told the charges for calls and text then when we got home there was a bill for $1500 for five day's of internet usage 103 mb. when i questioned it i was told they charge 1cent per kb i was a bit shocked but hey i used it so no worries i'll pay no questions. yeh no i was told to pay $1200 now or they would cut it off when i said it was a direct debit just take when the bill was due in 5 weeks the paki on the line said no money now or no fone i said but it is not even due yet he said tuff , a fortnight later they cut it off same deal when i reconnected had to pay the $1200 and then it took a week and a half of fone calls for them to flick it on, not happy jan i'm over vodafone as soon as my contract is up i'm gone. maybe they should spend more money on there coverage instead of racing around a frigen race track.

Never have sufficient reception at home or at my place of work & mms often fail !!

Poor reception, calls going straight to message bank without ringing and the most frustrating is that the voicemail messages come through days later making
me look like I am not returning calls to important customers, Vodafone's pathetic service is making my business look bad and is costing me money.
Trying to ring support is useless as it takes forever to talk to a real person and when you do they have no ability to help at all anyway. Shame on you vodafone treating paying customers so terribly.

Poor reception especially with 3G in nightclubs/bars and other public places...call drop outs, excessive voicemail delays. Very frustrating.

No Service on minute then service then 5min later no service, call fail, delay of 8 hrs for text messages to get to me when someone who received the same message got it sitting next to me 8 hrs earlier WHAT THE!!!! A whole afternoon without service - then I get a day of free calls but what about all the business calls we missed. People constantly tell me they are getting "this phone is not in a mobile area or turned off" when it is sitting on my kitchen bench. We have two vodafone IPHONES in our house and both are giving the same inconsistant service. Trapped in a contract with a hopeless carrier - come on VODAPHONE please pick up your game.

went to wilson's prom to celebrate x'mas! n guess what? no network coverage at all for 48 hours... i doubt if vodafone has got a single tower- antenna once u leave cranbourne.... compltely failure... i wish i can get out of contract n can move to another responsible network..

Continual dropouts and slow service. always very poor.

I love this website! I have been with vodafone now for about 5 years in Brisbane and the sunshine coast and thought they were quite good. In april I got two 3gs iphones on a 2year plan. Since then there reception has been going downhill. One moment i can have full reception the next none?!?! Were I live and work says I should have full coverages according to their maps, but most of the time I either have no reception or 2G. I have text messages and voicemail that don't appear all the time. Not to mention calls continually dropping out!

Will be moving to the dark side (Telstra) soon.

Constant drop-outs....I have been with Vodafone for around 5 years myself and have seen the level of service drop out as well as the reception and phone calls. Over the last 3 weeks there has been constant service issues where they then gave everyone a free saturday to make calls anywhere in your state or whatever for the day.....that was nice, but the service was out then too. I am sick of being on hold for excessive amounts of time and it is a huge pain to get to the dept I want/need to speak to. I think this is great....stick it to the man from the little guys.

I replaced my virgin mobile broadband with vodafone and bought an iphone at the same time. The lady at the store said you can cancel if your coverage is bad and you call within a week. It took a week to get the service up and running so i missed that boat. I called 5 times explaining the coverage is non existent and I wanted to cancel and they gave some lame excuse "network congested, network is being worked on..." Phone support sux and have an excuse for everything. I want to cancel but i seem to be stuck with excuses saying why I can't. Vodafone sux big time.

I live in Brisbane northern suburbs. Literally 10 mins from the city. I rarely have over one bar of reception. If my call is over 5 mins it will most likely drop out. My 3G never works properly or is slow at the best of times. Emails fail to download sometimes. I love how my coverage is consistently poor and nothing is done but as soon as i miss a payment vodafone is alllll over it.

i signed a contract with vodafone back in 2008 i believe, i was under the impression that i would get perfect coverage in my area, as i was told by the sales rep.
i had nothing but trouble trying to get reception for my broad band i even moved my whole computer around the house. nothing would work it was slow and sometimes unresponsive.
i rang vodafone to express my frustration and concerns and all i got told was the computer shows you have coverage in your area, this made me extremely made and i began venting my fury at the person on the other end of the phone whome i couldn't understand completely which made it more frustrating.
anyways i stopped paying the bills where they eventually sent me a letter stating to pay almost $4,000. which consisted of late fees disconnection fees and so forth or else they would take me to court.
i ended up paying the bill off and then vodafone sent me another letter at the end of my payment plan stating that i had a couple of hundred dollars to pay so i paid it in full. i then rang the debt collection agency to say i paid it and they told me i had paid too much, well then i flipped it even further, i rang vodafone to tell them i wanted my money back they stated it may take upto 3 weeks to process and send me a cheque i said fine so long as i get my money back with was over $300. anyways 6 weeks went past no cheque i rang them back in a fit of rage and demanded my money the answer i got was there is a back log and it may take a few more weeks to get it to u i said u have 2 weeks to get it to me or im going to higher authority, i had the cheque in my hand a week later.
all in all i payed out a contract and late fees for a service that i got maybe a month or 2 full use out of.
so yeah im really ticked off and to find out people may get there money back eventually through a class action annoys me because i have no proof that i had paid it as i have thrown all the bills and any form of communication that i had with them out.

I recently purchased a simcard for use in a vodaphone usb modem. I usually managed to connect but in the end they got my money for nothing. I was unable to stabilise the modem so dropouts were my most frequent experience. Second most frequent experience was a very very VERY poor transmission rate. Far worse than dial up. The company representatives, at least at the outlet level, were disinterested. Now I understand why they made me buy a minimum $30, even though I didnt want to do that. This way they misapporpriate more of my money for a product which doesnt work.

My partner who is an interstate truck driver decided to get a vodaphone plan (as I had one) to save us some money welllll I think it costs us more as the darn thing drops out all the time and to get a 5 minute call it takes us maybe 6 calls.. we are NOT happy !!!! and the service is horrific there is NO service at all in some places..

i thought i called the wrong number when a lady i could barely understand told me i had called wodafone. i asked if i could speak to someone in australia and she said that no one in australia could help me. obviously. i just wanted to know why my calls kept dropping out when i had full reception, txt messages are delayed and voicemail doesnt happen. thanks guys, now i know why.

when I first got a plan with vodafone they were one of the best carriers in Australia now they are worse than Telstra when you try to contact then you get Lara and a complete computer runabout coverage drops out constantly sometimes for two or three days on end with no coverage for sombody with medical problems this can definately be a worry. When this contract is up next year I will definately go looking elsewhere

I live in Mile End which is a stone throw from the city of Adelaide. If I move a inch or sometimes even if I don't move I go from full coverage to no coverage at all.
Why do I have no coverage. Surely vodafone must take some responsibilty. Why is there a difference between coverage across networks? Do they not use all the same towers? Why is there difference in coverage...!!!???

Data usage, and download usage. Many bills that are wrong and who refunds for games I did not download. I have a Satio which is hard to gt games for, yet for the first few bills I had several charged and the cap was wrong. A person told me to bring them in and she'd see what she could do - but it seemed all too hard. I'd paid the bills months before. Vodafone staff told me to ringh thes number, that number over the games downloads. I just paid it or would be cut off. I am tired of bad reception & not connecting for data. The vodafone website is a "hit and miss" if it works. I think their caps are o.k. - I have been with Vodafone for approx 10 years - its not better or worse. Which is sad. The Infinity caps are good, but you pay for 13 or voicemail calls. But still they have the best caps.