Not a vodafone customer, but a 3 customer (for the last 4 years). Since 3 joined forces with Vodafone, my reception has greatly decreased. As example, until recently I had perfect reception in Newman, WA. This year, shortly after the amalgamation of the two companies, I now have NO RECEPTION in Newman, WA, and limited reception in parts of Perth, WA.

Coles Supermarkets (Australia-wide) have started selling the Vodafone Prepaid Wireless starter packs, with USB dongles, for $24.50.

Obviously, Vodafone Marketing have been given a directive to flood the market, to offset any loses in current Vodafone customers who leave.

However, Virgin Mobile is now also selling Wireless Dongle starter packs for $24.95 at Coles.

So competition is good!

Does anyone share my irritation at Vodafone's brand slapping over the cricket?? How about you take some of the millions you're spending on sponsorship and actually put it somewhere that matters...I mean, how is it that I can work on the 28th floor of a Sydney CBD building and not have reception?? "Power to you" - what a load of bollocks!

I continually experienced network drop outs as well as no 3G coverage in Mount Eliza, Victoria. I contacted Vodafone several times to try to have this issue resolved. In the end, I cancelled my contract and changed to Telstra.
I also informed the TIO who referred me to the resolution department of Vodafone. I offered to return my iPhone and to walk away from the contract. Vodafone, after several weeks of emails, offered me to purchase the iPhone and to get out of the contract.

I forgot to mention internet often doesn't work either, and when it does, it's ridiculously slow. I bought an ipad, but it's been a waste since I'm using vodaphone.
Oh, and while overseas I had major problems too - at one point my phone didn't work at all for 3 days. But still I had an $800 phone bill when I got back.

Everything I have with Vodafail has given me problems, from usb wireless internet which very rarely works and when it does it drops out continually to ordering an iphone and been told it would take 4 weeks but then received it 12 weeks later and then cannot make a call without a dropout or no signal.
Have tried calling customer service but unless you have 3 hours to spare and
speak Indian you will not get very far.......I could go on.

POor reception, and incredibly slow data transfer speeds.

Side by side with my friends optus iphone, illustrated just how poor the service has been. it was a good 35 seconds behind his phone when we clicked on the same site.

I have also had issues of not receiving text messages until a good 24 hrs after they were sent. I would and still get occasionally a whole block of texts ie 5 or 6 sms's in a row the next morning.

Im not happy at all with vodafone/3 at all...i cannot wait for my contract to be up...its optus or telstra from now on even if i have to pay a bit more!!!

Living in Port Douglas is almost like a forgotten town by Vodafone, 95% of my calls goes directly to voicemail and that's hardly the issue, after 2 to 3 days i received notice saying i have voicemail that was left a few days ago, the longest one i had was 7 days after the message was left. Friends and families get frustrated with me. India/Egypt didn't help much, can't wait for my contract to finish and probably going to another company with exactly the same problem.

As a loyal and high-paying customer of twelve years with Vodafone I found the 'service' I received over the past two years to get increasingly worse. I moved to a Central QLD mining town for work and asked Vodafone to freeze my cap payments as there was no Vodafone range, so I couldn't use my phone at all. I got a Telstra pre-paid so I could be contactable whilst out of Voda range. I was told 'too bad' and was charged my monthly cap even though I couldn't use it. When I got back to the city I had VF customer service people calling up twice a week for two months to see if everything was ok, as they could clearly see a big-spender had stopped generating charges at all for four months. I told them I shouldn't have to pay for a service I can't use and they agreed to refund me the money charged. However they didn't and I then received abusive (that's right, abusive) calls from Indians demanding the payment I owed them. It then went a to a debt collector who called asking for my details 'on behalf of Vodafone'. Customer service fail - no rewards for loyalty and they broke my privacy. This is the 'nutshell' version of a very long-wonded and boring story. The moral is, I have switched to Telstra. I have range everywhere I go and so far, no abusive calls or communication breakdowns!

The reception on my phone is always playing up and down and when i put my phone on a table or in my pocket some time i losse the signal.
The service is really bad i wish someone can do something about it, i am under a 2 years contract with the Vodafone and that is the only reason i am stil with them.

POor reception, and incredibly slow data transfer speeds.

Side by side with my friends optus iphone, illustrated just how poor the service has been. it was a good 35 seconds behind his phone when we clicked on the same site.

I have also had issues of not receiving text messages until a good 24 hrs after they were sent. I would and still get occasionally a whole block of texts ie 5 or 6 sms's in a row the next morning.

Im not happy at all with vodafone/3 at all...i cannot wait for my contract to be up...its optus or telstra from now on even if i have to pay a bit more!!!

Almost every day at some point I have "no service" for lengthy periods, until I switch my phone off and on again.
I have had people try to get hold of me and my phone is right beside me switched on but it doesn't ring. They leave a message, which I don't receive until 4 or more hours later.
I receive text messages often half an hour after they're sent (just now as I am writing this my partner has had to contact me via facebook because my phone is going straight to voicemail and his text still hasn't come through!)
I have calls drop out ALL the time, very rare I have a proper conversation without it dropping out at least once.
It takes ages for a call to connect, and often I just get 'call failed' and can't even send a text.
Very frustrating! As soon as my plan runs out I will be switching to Telstra. I don't care if they are more expensive - as long as it works!

I have constant call drop outs and lousy reception. My phone tends to show 'SOS only' more than halve the time. Data is pathetic and you think only understanding every second word of the call is good, then I recommend you join Vodafone.

"Vodafone. Bringing you the third world performance in the first"

I live to South East Queensland and I seem to at times have good reception the other days it seems to be crap and all of it is inconsistant and frustrating. I can be out for work and trying to use my mobile to call back to work and it drops out as someone answers the phone or the txt messages wont send but after 3-4 tries it finally works.
Not only that I called the customer 'Care' line to order a new phone and went through all of the usual rigmarole to get it. They told me it would be delivered in 2 weeks. When that time passed I still had no phone so I called back and they told me that there was an issue on the system, an error so my order never happened. They couldnt explain what had happened and they dont know why no one bothered to make contact and let me know this had happened. Still they said in 24-48 hrs they would call me and replace the order when it cleared from the system. That never happend either. So for 3 months this same thing went on and on. I would call and they would tell me the same story. In the end I got annoyed and demanded answers. The 'supervisor' told me I could finally go into a store and pick up the phone. But ofcourse my local store had been closed for a refit and the nearest ones were 1.5 hours away and I didnt have a car. I told her that and she said that there is nothing they can do so either wait til the error was fixed or my store reopened. When th store reopened, I went in and told them that Iv been waiting 3 months for a phone and was told to come in, they had not been told any of the information. The store assistant had to spend another hour on the phone to see if I could have my new phone. I changed to vodafone because I was told good things about there recption and service but both have been crap since I joined. 3 months for a phone come on, really!

I just signed a contract with vodaphone and i was using optus before but the difference between both are massive.In vodafone as soon as you go little out then CBD area signals gone they ll come and go and data you dont even ask you better take wireless modem with you rather relying on vodafone.I hope they improve their service otherwise i might look for some legal advice to break my contract.

POor reception, and incredibly slow data transfer speeds.

Side by side with my friends optus iphone, illustrated just how poor the service has been. it was a good 35 seconds behind his phone when we clicked on the same site.

I have also had issues of not receiving text messages until a good 24 hrs after they were sent. I would and still get occasionally a whole block of texts ie 5 or 6 sms's in a row the next morning.

Im not happy at all with vodafone/3 at all...i cannot wait for my contract to be up...its optus or telstra from now on even if i have to pay a bit more!!!

I use a Voda reseller for OS calls. Call service has never really been an issue at home. The tower is about 1 KM from me. On a recent trip to Victoria, the phone was basically a paperweight unless we were in a major regional area, while my Optus phone had coverage most of the time.

i run my own business and customer cant contact me my phone is on 24hrs a day and when people ring me they say my phone is off i receive text message a week later that's a shit go when ur trying to run a business

i had this service for last 6 months but it gave me alot headache through bad reception ,no network most of the time in countryside but im with optus im realy happy

- Marginal (1 bar) 3G reception across huge swathes of inner north Canberra. Even drops back to GPRS quite often in these areas (Northborne Ave corridor, particularly between Haig Park and Macarthur Ave). I mean cmon, this is barely 2 km out of the CBD! 2G has strong 5 bars everywhere but VF's 3G capacity in this area is a joke.

- Even if there is strong reception, data speeds are still shocking. Was sitting in the middle of Canberra City the other day with 5 bars 3G but was unable to refresh Twitter or even load the Google homepage. These activities require a few kB at most, so this is indicative of some ~major~ network congestion.

- VF Mobile Internet APN (vfinternet.au) is not too bad, but their default 'phone' APN (live.vodafone) is s-l-o-w. Makes smartphone users second class citizens behind broadband dongle users. Not fair.

Vodafone used to have an Egyptian Call Centre with great customer service
now it's moved and the customer service is terrable

Does Vodafone own 3 or 3 own Vodafone?
3 used to have shocking customer service

I have had drop outs on the Princess Highway between Heathcoat and Batemans Bay

I have DATA drop outs in the western Sydney train line
whilst in the train
between Central and Parramatta

I live in the NT and get absoluely no coverage at home, they failed to tell me that where I live was a black spot when I signed up, but want to charge me the cancellation costs to dis connect. So all in all I have a phone I pay $50 a month for that is completely useless. You suck Vodaphone

I live on the Central coast (of NSW) and cannot get consistent reception in my house, meaning I have to go outside to make calls and if its worse than usual even to send/receive text. Living in a densely populated area only an hour North of Sydney it would seem logical to have reasonable coverage but there are many No Service areas on the Coast. I do alot of commercial work in shopping centres etc and rarely have reception at work. I have been with Vodafone for 10 years but as I get older and have integrated smart phones and their technologies into my life it is becoming more apparent that Vodafone do not offer a comprehensive or suitable service.

I live in prestons NSW and I never get a decent Internet connection on my phone. It's either a fraction of a bar when 3G appears on the screen and 99% of the time it is the dodgy slow Edge network where I can barely navigate to any site. Also I'll be holding my phone in the same position and the a phone call will just disconnect a number of times and internet connection just keeps going and coming. I've seen the no network message thousands of times and NO vodafone I don't live in a cave. I will be in a suburban area close to the city where you expect a decent connection!

We (try to) use vodafone as our mobile service provider though Transact as part of our total utilities package. First problem - I used 'Transact', 'vodafone' and 'service' in the same sentence. We can't even get mobile coverage in the middle of town! We are not on a contract so the easiest thing for us to do switch, much as it galls me to say this, to Telstra. If enough other Transact customers also withdraw from vodafone, maybe Transact will wake up and join the fight. Right now Transact is just happy to take our money and blame vodafone for the problems.

My new ANdroid phone stopped being able to receive or make 3G calls in the Wanneroo area. When I call the call ends immediately or when someone calls me they get a message saying the service is unavailiable. I switched the phone over to the 2G network which gives me more signal bars and it works fine.

I've been reading a few posts on here and thought there needed to be a little clarification. Although 3 and Vodafone merged into VHA a while ago the networks themselves are still separate. No changes were made to combine them etc, so blaming the merger for affecting 3's coverage is incorrect. 3's network is still a combination of 3 towers and Telstra towers, and will be until around mid next year when the contract between 3 and Telstra ends.

Hopefully that will clear up a little confusion.

I signed up to 3 a year and a bit ago and they always had wonderful coverage and fast internet, but we all unwillingly got changed to vodafone when they merged and now I'm hating on everything! Half the time I have almost no reception, occasionally it will decide to have some but then it goes again! The internet is very temperamental, and needs to be in exactly the right spot to work at all.
Something needs to be done! I think especially 3 customers who had no choice in this should be able to break contracts so we can get a decent provider..

In central Sydney CBD, I cannot make or recieve calls at random times during the day. I know i'm not recieving calls because I get an sms from Vodafone saying I have anywhere for 1-7 new voice messages - best part is: I try to call voicemail and get call fail, connection error etc etc etc!!

It must be embarrassing at the vodafone store in Ryde Shopping centre. You cannot get reception.

You can barely get it outside the shopping centre

I AM HORNYYYY

Bought laptop as xmas present, with voda/prepaid wireless modem.
Difficulty in setting up!
Phone customer care at Vodaphone India replies with question (why am I setting up my wife's computer????) Because she is slightly less computer literate than I!!!
A sentence in Indian dialect. Please speak English. Phone is hung-up on me.

im constantly having drop outs in the middle of conversations , having to call back far to often ..my friends constantly complain to me how crap my phone is but its a bran new i phone...
im fed up with the drops outs and complaints from friends about having to call me back all the time ...
this happens in all areas arround melbourne and is not limited to a particular suburb at all ...
i would definatly be interested in class action as this has been happening for far to many months

bloody ridicules service and customer support,you tell the curry muncher "i got no signal"! he asks you "why is that sir", you say " idont know you tell me" he says "yes i know but its not our problem" .id rather talk to a wall at least it will understand

I am looking to change networks to possibly Telstra as I have had a problem with Vodafone and Optus re setting up my email on my Iphone 3gs. I went to Apple and they couldn't help me properly after spending an hour with me. I am unable to consistently send emails from my Iphone resulting in me unable to be top of my mantle in my business.

I live just ten kilometers south of Canberra and half the time, there is no signal. I often have to go out of the house (in this weather!) to make or receive a call. Very poor coverage.

I bought a prepaid broadband from vodafone, thought it was a good price compared to the rest, they DID advertise Broadband speed !! well if Broadband speed is 4 to 6 kbps a second youve got to be joking !! they tell you to check if coverage is in your area , I DID CHECK before i activated, trouble is they dont tell you that their coverage is SLOW !!!!!!!!! wankers i want my money back i cant afford to buy a dongle from another provider, i have sent 4 sms to them via their software requesting help but they have not answered. i went to their website to the support page and it was offline, Vodafone is just a scam thats all thats why they dont have a support shop its all online because there will b too many people lining up to slap them one. Go away Vodafone get out of australia you and your crappy service is not wanted or needed here, im telling everyone anyway NOT to choose them, i think if we all did this word will get around enough and they will disappear one day i hope.

Sincerely
Robert Walker
Harris Park

Besides all the issues everyone else is suffering (dropouts,slow data,delayed SMS,pathetic customer service, etc, etc, etc) the manufacturer of my so called "smart phone" released a software upgrade for the phone addressing a few of its many shortcomings several months ago but Vodafail is not releasing it for download. The only reason I can think of is: why make a customer more satisfied with his handset (with manufactures' faults) if you might be frustrated enough with it to prematurely buy another plan/phone from them?
I would be glad to join a class action.

always dropping in and out of service makes it very hard when you are on call 24/7 and when dose drop party can here you swearing but you can't here them.

I have had to keep my blackberry on 2G for 6+ weeks just so that I can receive calls and sms's. Mind you, all my calls drop out. I have been on Vodafone for 10+ years and I'm ready to switch to Virgin. I'm sure the staff in the indian call centre are lovely, but they were No. Help. At. All.

what kind of phone do you have that you are using the Vodafone network? an iphone? the iphone was clearly advertised before, to be a bad reception phone. Do you have a iphone? give us an idea what kind of phone you have, when you comment, so we get an understanding what you are using. I blame the iphone equal to vodafone. They are both as bad as each other!

I use 3 network that uses vodafone's network. I do not get any reception at airpot where I work and I get voicemals when I get back home. This has affected my work as I miss many important calls and miss appointments.

I experience a very poor reception in my apartment. During calls I have to move around to get reception, and it often it drops out. It is very annoying during business calls.

We live at Wakerley Brisbane, 15km from the CBD, and have no mobile reception at all. My wife's work mobile is with Telstra and has full bars, when sitting side by side in the house.

My mobile has poor reception at work in my office at Milton and I have to walk into a boardroom 20 meters away to get one bar!!!!!

We want to get rid of the land line at home but cant due to no mobile reception at home.

Like death and taxes the other certainty is we wont be Vodafone customers when our plans expire!!!!!!

I have not been able to make or receive calls in my suburb for the past week! I receive text messages and am able to send them just fine, there are no issues with my reception but calls just do not work! Tried calling 3 times over three days and after 50 minutes on hold the phone call has been cut off each time! It's impossible to speak to somebody and the people in their stores claim "we know there is an issue but we dont know what it is" well your a great help! I have sent them an email but really I'm not expecting a response. The ombudsman might be a good idea right about now...

I travel between Darwin and Perth. I have a vodafone toggle for my computer access.
I bought it in Darwin about a year ago and the speed and reception was Ok but has been steadily getting worse as they sell more. It is hopeless in the evenings (when everyone gets on it i presume) and also seems to be weather sensitive. Yes i went through the hanging on the phone trying to contact them before I worked out for myself what was going on because they didnt tell me this one. I now ask and complain the old fashioned way with a stamp and envelope and still don't get the truth. I went through the same thing in Perth with them telling me i was in a reception shadow but i was actually on the top of a hill with line of sight to the tower!
Recently the Perth reception North Perth/Coolbinia has improved greatly...using it now.
I bought a subscription for a year 6 months ago. I will have to go to telstra when it expires. Although it costs more it is a whole lot better.

Try to downgrade your contract. I previously lived away hence needed my cap upgraded to the $99 and when I moved back to my family I requested to drop to the $29 cap. This would cost me $760 odd, turns out you have to cancel current contract then start another 24month cap.This was all explained to me apparently when I signed up and written in the fine print somewhere..... as argued to me by the Indian call centre. I did cancel my contract, payed the charges however I just changed carriers instead of starting a new 24month term.
Reception inside buildings in Wagga Wagga was non-existant unless you are in the town centre, other regional towns just as bad and the outdoor reception and call quality is far below par.
Vodafone will never see my business again.

Poor signal coverage in most of Brisbane (GSM), calls drop out or don't even ring (goes straight to voicemail).

Try walking down george street in sydney city centre after you have come out of the post office..
I had to turn off/on phone twice before it would connect to the network..
Thought it was my old htc android phone, upgraded to a new htc desire hd and it still behaves the same!!!

We live in the northern beaches and consistently have issues with the Vodafone data service dropping out recently. It has been getting worse in the past few months rather than better.

I'm a lawyer. Several clients have actually blamed me for cutting them off. Other clients say that I don't answer their calls or that they get messages saying the mobile is unattended or whatnot. I have complained-they said they would check on the antenna servicing the area but there was no feed-back, not a dickey bird and the service remains patchy-I have to stand in a certain doorway of my house to get get good reception-woe betide me if I move away from it! I have their bill and now they have my complaint

I experience a very poor reception in my Rose Bay apartment. During a call I have to move around to get reception, and often it drops out. Rather inconvenient during business calls.

The Top Ryde Shopping Center has had no mobile coverage inside it's doors for Vodafone customers for nearly 8 months. When I rang Vodafone to find out why this was, they told me that it was not their fault. It was the Shopping Center itself that had not turned on the internal transmitters and, despite several requests from Vodafone, they refuse to turn them on. Now for a new center that is trying to get customers through the door this sounded very strange to me. So I rang the center to find out why they were not turning them on. Spoke to a lovely girl there who said that they were quite happy to turn on the transmitter for Vodafone, but they had to pay the fee for it's use like all the other mobile companies and that they had refused to do so. If this is not a case of leaving your customers out to dry for what must be peanuts compared to what they make out of us everyday, then I don't know what is.

I used to work for Vodafone. I hear a lot of staff are bitching to say the issues are the consumer's fault. That's crap. Ever since the merger, service has been horrible.
On top of that, outsourcing the call centres to the Philippines and India was a completely stupid move resulting in the loss of hundreds of Australian jobs.

Who's really at fault here, Vodafone?

Signed up for a USB wifi modem with Vodafail about 5 months ago and had terrible reception, way too slow to watch videos, often dropping out and just not connecting at all for hours in Bentleigh. Also found that I cannot plug the USB diectly into my mac or it just freezes the computer. When I use it on my pc, if it goes into sleep mode, I can't reconnect to the internet without shutting down the entire computer. Also can't start the computer with USB stick plugged in or it crashes.
After a couple of months the stick just wouldn't connect at all. We took it into the shop and got a temporary one which didn't crash our computers. When we received a permanent replacement (a completely new USB stick) it crashes our computers the same way the old one did. We went back to the store and they said there was nothing they could do as it was a new stick and should just work.

Thanks Vodafone.

Constant loss of network and no reception inside the house. We live in Shenton Park - how hard can that be?

I dream of the day I can send and receive a SMS within the hour!!

I dread the day that I need to use my phone in an emergency!!!!

I live in Rozelle and have to run to far back of the block I live to be able to guarantee reception on my phone. Anywhere else it can fail at any time

I could not get the internet to work when i first joined vodafone back in June 2009. I downloaded the settings on-line installled them on my phone and followed all the instructions, yet it wouldn't work.

I tried calling the help line, but after being on hold for 20 minutes the call would drop out and i would be placed right back in the front of the queue again. This happened about 3 times across different days.

I tried going into a store, to only receive attitude from the staff who were completely disinterested as i wasn't buying. All they did was tell me to call the customer support.

I called customer support and got through. All the operator did was send the settings to my phone again, which i installed again and yet still didn't work.

I tried logging a request on the online support platform that vodafone have. Still no luck.

I tried calling vodafone and simply asking for some step-by-step instructions to change the settings my self. I finally reached an operator who understood my exasperation and put me through to the support. After speaking to someone who did mot understand english i was put through to an operator who finally solved my problem. My account did not have internet activated, despite me requesting it on the application form i completed.

I don't understand why Vodafone make it so hard to help their customers. Vodafone have serious issues in terms of the culture in there organisation. It is completely customer service averse.

About 4 times a month basis my iphone 3G signal will cut out while I'm on a call. Instead of switching to the standard band it totally disconnects me - forcing me to call back the person I was initially speaking to.
Of course I get charged the connection fee and the length of call.

My pain is nearly over though - contract runs out in March, I'm heading for Optus.

Vodafone used to be good. Really. They did. As opposed to 3 (who are now part of Vodafone in a bizarre twist), who were expensive, had little to no coverage, and whose IT depatment made chimps look like engineers.
For some reason, and only in the past 5 or so years, Vodafone has gone really bad.
Coverage can only be described as crap, the word "plan" is used very loosely, and "customer service" seems to be an outdated, frowned upon method of solving a problem.
Personally, I think I have only suffered as much as the next person, but it is the fact that we are suffering at all that bothers me!
Why do I think sitting on the phone for "18 to 23 mintues" is acceptable? Especially when that seems to translate to approximately 45 to 90 minutes, and just in waiting time. Why do I just accept the fact that I can no longer use the email function on my iPhone unless I go into the Safari application and log on from there, apparentley because "Vodafone no longer supports that function", even though it did so just fine for 3 months!? And why do I also accept the fact that every second month or so, I "accidentially" get charged an astronomical amount, have a 40 minute conversation with Vodafone's tech support who unable to give any type of assurance whatsoever, and then I'm surprised when it happens again!?
Thank you for a place to share this Adam Brimo! Hopefully I will get away from Vodafone before my 30th birthday!

Poor reception all the time - in the parliamentary triangle, the airport precinct and Kingston generally.
Terrible customer service, after waiting in phone queue I was hung up upon right after they answered the phone. Twice.
the same device on the telstra network - both with full bar reception gives 400kbps down on Vodafail and 8000kbps for data downloads. But I don't even get 3g in my own house... (hebel brick, top floor of apartment). What's the point of having 2Gb data allowance if you can't even download that much if you try.

My wife and I have been with Vodafone since our first mobiles. Reception has steadily deteriorated over last few years to the point where we get little or no reception in or around our house. My daughter has new phone and is with V/F also, and has same problems in lots of places around Perth. So prblem is not due to older phones. Contacting V/F is difficult to say the least. After sending an email to complain, they sent me a reply which was clearly designed to make it so dificult for me to answer that I gave up! I am sure that is what they wanted. Vodafone, it's time to accept that things are wrong and start fixing them!

Great site: I have been a Vodafone custoer for far too long. Its time Vodafone provided a better service. Patchy coverage in regional OZ even on highways. Even Virgin coverage seems better. Patchy coverage in innercity Melbourne, calls dropping out and very slow data. Plus the appalling service from the automated telephone system. I have also had bill paying problems when I was charged twice in 2009 when I tried to pay my bill via the phone. I also love the wY they charge when I am on global roaming. This us a company that deserves to have it's brand trashed for it's contempt for it's customers.

Everytime I cross the Harbour Bridge travelling south I get drop out without fail. Very frustrating.

I am now changing my 3 family phones to another company after losing access to my email and unable to get basic access from my home. I need this for work and have a constant message Connection Failed. I have slow access through Live however I need normal access that is what I paid for...........
I see there are similar problems with other users on the another blog site as well

Well I heard from a very trusted source Vodafone is replacing the whole ailing Nokia (NSN) 2G/3G network with a Chinese vendor who was half the price of the NSN bid. God help Vodafone...

Everyone is focussed on Vodafone but friends of mine had similar network failures on Optus who also have the same Nokia/NSN network...

The ACA should bring back the % of dropped and failed 2G call benchmarks all the carriers had to submit to the ACA to be published to the public. Since the three carriers built their 3G networks the ACA does not force the carriers to publish their % of dropped and failed 3G 'voice' AND 'data' calls?? ACA it is your job to look after the public objectively!!

Coverage just below the brewery in South Hobart, one suburb out from the city is close to zero. Pretty disappointing. Looking into switching to Telstra so i can make calls at home without it dropping out and out of the city where there is no Vodafone coverage

My brother and I cannot get calls or texts while in buildings, yet our phone's reception bars say we have reception. When you try to call us, it tells you that our "vodafone mobile has been switched off." Lies! I do not like Vodafone lying on my behalf.

Was on the highway yesterday and accidentally dialled someone. Using the iPhone, when you get messages you must click to either "view" or "close" the dialog box that pops up before operating anything else on the screen. Well, after making this accidental call and trying to hang up, useless vodafone must have connected and I got a sudden influx of a dozen messages from the past few days I had been inside a building. I couldn't hang up because of the constant dialog boxes popping up. What a joy it is to be with Vodafone.

I don't like how Vodafone is keeping quiet about all these problems. At least offer us free credit or bandwidth or those gifts they used to offer. Useless PR.

Also another thing, why is it that my mate can get reception with 3 in places I can't with vodafone

IPhone dropping out all the time. Just went to apple store. They can download off your phone all the call failures. Might be helpful when trying to get out of your contract.

Its a disgrace that they are still advertising when the product doesn't work.

Register your interest at www.piperalderman.com.au/vf/

I live in Forestdale Qld 4118 and my reception here is pathetic, 3G? what's that? Lucky to get over 2 bars of roaming. So not staying with vodalame when my contract is up

Vodafone is crap, i have 6hr delays on PXT messages, poor data speeds, drop outs and no reception when holidaying in Coffs Harbour, Surfers Paradise and Brisbane

I have a USB modem with Crazy John (Owned by Vodafone), I cant use it during the day, its very slow slower than dial up on a phone line :(

If you are anywhere other than a metropolis you get like 1 bar or less

I have been with VF for more than three years and have never experienced such shitty service and quality as I have the past three months. Websites fail to load and call quality is so bad that I often borrow my partner's phone (Telstra) to make and receive calls. WTF Vodafone?

BUT I do have to say that reception and Internet connection is very good on the Epping-Chatswood rail line. It's funny that VF is able to deliver such good quality service more than 150 metres underground yet fails to deliver aboveground.

I don't know if its a Vodafone fail or a Commonwealth Bank one, but I rang the bank and everything is fine with my cards and accounts:

I am registered for the Bonus Bank scheme, I wanted to purchase the Nokia E71 with the $14 I had on my account - turns out if you're with the Commonwealth Bank, you CANNOT make a purchase with Vodafone online.

For the record I was trying to use my Debit Mastercard = no go.
Tried using my brother's Commonwealth Band Mastercard, with his permission
(a regular credit card) = no go

Now I have $20 in my Bonus Bank account and that's lovely, but I can't use it.

Please explain?

I have been a vodaphone customer for few years now. In the last year I have been very annoyed because of inability to make calls when I really need to, call drop outs, and delayed text messages. I have same issue with my wifes vodaphone. Same is occurring with my friend with vodaphone too. It is a shame that vodaphone has not fixed the issue. Hope this website will give them the slap they need.

im not in one, its good

You guys are such a bunch of whingers.
Just change carriers and get on with life for christs sake.

3g dropouts every 30 secs or so..

constantly failing to connect and problems all the time with mobile broadfband.................hopeless. disgruntled customer

I had Vodafone mobile internet for about 9 months and got constantly fed up with how slow the service was. Meanwhile trying to complete online study made it worse. When I sighned up for it the sales person assured me that it was as good as adsl broadband...oh how he lied! I was on a 12 month contract and figured i couldn't get out of it but got so wild that I rung up the call centre, was on hold forever, don't get me started on how rubbish Lara the animated service system is. Finally got to speak to someone in Mumbai India and explain my story to 3 different people.After long discussions I managed to end the contract early but have wasted over $500 in a service that I beerly used.

Besides all the issues everyone else is suffering (dropouts,slow data,delayed SMS,pathetic customer service, etc, etc, etc) the manufacturer of my so called "smart phone" released a software upgrade for the phone addressing a few of its many shortcomings several months ago but Vodafail is not releasing it for download. The only reason I can think of is: why make a customer more satisfied with his handset (with manufactures' faults) if you might be frustrated enough with it to prematurely buy another plan/phone from them?
I would be glad to join a class action.

Been trying to log into my Vodafone account online for years in order to change details etc. Sometimes it works, other times it tells me it's the wrong password, then I have to enter my birthdate and then it tells me MY OWN BIRTHDATE IS WRONG.
Yet instore, all is fine and dandy. I don't get it, how is it my details can change so often by someone who isn't me or with my authority?

My partner was with Vodacrap. Multiple SMS messages, missed calls, random SMS sending and receiving... you name it. I thought we were the only ones until I read about this site in my news feed. Unreal. They are obviously unaware how to run a large telco. Vote with your feet people and leave. That's what my girl did and I go out of my way now to tell people how pathetic Vodajunk actually is.

Phone kept dropping calls. The phone as old so i thought maybe i should change my phone...Changed the phone but still drops calls. Was ok on 3 but now after the merger its bad..
Drove down to canberra, covergae is now only half of when it was on 3 with roaming to Telstra...
not happy

I was a customer of Vodafone for 4 years. I had nothing bad to say about this company until the beginning of this year (2010). I began receiving complaints from friends that they could hardly hear me, calls started to drop out and I would have maximum reception bars on the handset but when I attempted to make a call it would not connect. Also reception issues where vodafone said I had reception I had none.

Unfortunately for vodafone my contract expired in November. I gave them a call (after waiting an hour) to see what was going on and to see if there was some explanation onto what was happening. I was advised that I needed to provide them with 3 examples of time, place and phone number dialled before they would consider my complaint. After waiting an hour and a further 30 minutes to register this complaint, it sealed Vodafones fortune for me.

After being a loyal customer for 4 years, it has become apparent that they really don't appreciate the customer and the best thing I ever did was switch to Telstra. As a previous Telstra customer about 6 years ago, I was a little hesitant as I had, had a few issues with their customer service at that time. To my delight, I have had nothing but exceptional service and reception from them and would recommend that all you people having problems with Vodafone walk with your feet. Hit them in the hip pocket.

I gave up trying to work out why my bills were at $450 per mth. I had been with vodafone for over 10years..and then this year started to experience both poor reception and poor customer service. I explained that there had been no change in my call pattern and I am on a business plan $79 cap plan which is for high users and that my bills were insane. I had constant complaints from clients and friends. I decided to bite the bullet and payout my contract and went to crazy johns on an umlimited blackberry plan to stop the bleeding. I thought this was risky but I needed a quick fix and entered into a $79 unlimited plan. for some reason I have experience better reception and customner service from crazy johns than with vodafone which is all a bit weird..maybe due to blackberry service..No excuse to vodafone...prior to my decision to leaving they offered me a deal to extend my contract with an extra phone which i agreed and then they palmed me off to someone else who reneg on the deal...absolutely ridiculous..

I work in the Perth cbd and over the last month my reception is constantly dropping out... Right in the middle of the metro area! WTF?

I run a business, travel constantly and work out of 4 states. My Blackberry is my most important business tool. Many parts of Melb CBD, Sydney CBD and even Canberra experience block outs. Because Voda USED to be good - I thought is must have been my new Blackberry and was about to hound them!
I do have to congratulate Vodafone Management on 1 thing - they are starting to make Telstra under Sol look competent!

Bought an office plan for 4 x vodafone mobile internets for 6GB a month. According to Vodafone 6GB is 5.1 GB actual usage. HOW DOES THAT WORK ACCC???
How can you advertise 6GB when it is only 5.1GB a month? HERE IS THE SCOOP. Used the same internet download on a 2GB plan (for 18mnths with NP BTW) then switched to "6GB" and my usage was SUDDENLY way over 6GB. Vodafone set up would not allow me to track usage. Took me 4 weeks , heaps of my & my IT guy's time to figure out why I was suddenly tripling my contract useage. Finally able to use data tracker now after persisting to find someone from vodafone who knew what they were talking about. Now vodafone know I am onto them, my usage has gone back to pre 6GB plan usage . INMHO something may be very fishy about vodafone's usage tracking.

I am using 3 network, having problem with international roaming oversea with my iPhone. There is no service at all at the iPhone, even when the setting for carieer is set to Automatic.

Two different handsets - Samsung Jet & Iphone 4 - poor reception at home (Endeavour Hills), have to walk around the house to make or receive calls. Can rarely access internet if away from home wifi, including in the Crown complex, MCG, etc.

Ths biggest setback this retarded network has caused me was a series of 3 day late voicemails from a prospective employer for an apprenticeship interview which i later found was a sure thing if only i hadnt recieved the multiple voicemails just hours after the interview was scheduled. Since then on numerous occasions i have attempted to complain after many bounced or dropped calls, but the process is too lengthy and painful (for a reason no doubt). Over the christmas period i was away from my girlfriend (also with vodafone) and every single call was dropped at 7 minutes on the dot! Over the past few months i have deterred 5 friends from entering plans with vodafone. Im not a number! And in May i am a free man! Fcuk you vodafcuk!