Advertised prepaid handset offer, tried to buy for 2 days[hours worth of my time]when I did get on, offer had changed.Contacted Vodafone ,handsets still on offer for much larger price,however there reply was hand sets no longer available.Customer service a joke.STAFF KNOWLEDGE - ON LINE STORE WOEFUL.Customer for years.Lost me.

i currently have no signal on my vodafone phone. it has been like this for at least an hour, and I can't seem to fix it. I would call vodafone to complain, but I don't have any reception!!! a similar thing happened a couple of days ago when i went to meet someone in a shopping centre - as soon as I walked through the doors, all my signal dropped out. according to someone in the vodafone store i was "like, the 10th person" to come and complain about no signal, and apparently they were trying to fix it. I think it's a break in contract on their half if I can't rely on their service. I don't know if I'm going to be able to make calls/access the net at any time. In an emergency situation, this would be devastating. I'm not talking about 112 emergencies, but simple everyday emergencies like being late for work, or being in a broken down car. If I can't call my boss or RACQ when I need to, then I need to change services!
damn you vodafone!!!

My phone calls contantly drop out service is unpredictable and gee I love benign on hold for long amounts of time very frustating paying for half a service, just want to end my plan and go with optus

Vodafone you suck.
Answer the PHOne

I have been with vodafone for around 17 months now and the reception issues l have experienced in the Sydney metro area are to numerous to list. Once l lose reception my phone often does not find it again unless l power down and restart. I have tried contacting them at least 10 times, but each time l try I am waiting a ridiculous amount of time. When my contract is up in July, I will be out of there asap. I hope everyone else does the same.

My phone constantly loses reception, text messages dont go through for hours some times. Other times they just aren't received. Just yesterday i left my house keys in a friends bag and it took me 40 minutes to be able to call them and get through without it saying call failed.
I cant even begin to count the amount of times my phone has dropped out mid conversation and i have to call back, which means every time i call back i am charged the 30c connection flag fall.
I could list many problems i have had with vodafone but it could turn in to a novel. Unless anyone on here is a publisher and thinks it might be a good book idea where i could recoup some money i have lost to vodafone i might give it a shot...

Cannot contact Vodafone by phone. Three calls and no one answered. Keeps sending me Voicemail which is not intended for me, or there is no one on the line. Has taken all my money (Prepaid) with these Voicemail messages and I am not able to talk Vodafone and have the situation corrected.

Not so much a mess but the same situation as others here, where there is very little reception in carrum downs, victoria and phone calls are cut out more often that not.
Although we've been silly enough to stay with vodafone for years now, we were assured 4 years ago that when we moved from oakleigh south to carrum downs, the reception would be better, then when we renewed our contracts & upgraded our phones, we were assured it was the aerials in the old phone so the new handsets would have better range. Again this was not the case.
We are now awaiting the end of our contract so that we can finally not listen to any more of vodafone's advice & switch carriers.

Why cant these idiots answer their phones?
Sick of laura also.
Why is their whole customer rep... outsourced?
I had to phone telstra for my mum other day for problem with internet and i had a english speaking rep on the phone within a minute and problem resolved by a courteous native speaking rep within 2 minutes.
Vodafone you suck.

Me and my mum signed up for a 24 month Vodafone contract just over two years ago on the $49 so that we could each get the Nokia E71's. Throughout our entire time with them out bills were never accurate, we were charged for numbers we had never dialed and internet that my mum didn't use. We never has any reception in our area, even though we were assured by the staff at the fountain gate store that we would. Towards the end of our contract, we were wondering exactly what day our plan expired as we were already fed up with Vodafone's service and wanted to change providers. The contract end date was not specified on our contract so we contacted customer support and spent six hours on hold just to ask when our contract with them expires. We were told by the support staff that it was meant to be the 16th of November, but later when we received a bill for approximately $400 for a 10 day period we were told that it actually expired on the 6th. We took this matter up with authorities and got our account terminated, yet still receive monthly bills of astronomical amounts.

i have been a vodafone customer for over 12 months now and they have been the worst 12 months of my life!
i pay over $100 a month for a service i dont even get. i am constantly hunting for reseption, i can somtimes be in the main street of my local town and not even have one bar. the stress and frustration caused by just trying to send a simple text measage in my own home is unbelievable!
to top things off, i didnt get a chance to say goodbye to my borther for the last time. he was in a car accident just last week and by time someone could get hold of me it was to late.

thanks vodafone for your reseption. (N)

I have spent hours over the last week trying to get a person on the phone to discuss my wireless broadband account. After waisting my time trying to get their automated "Laura" to connect me to the right place, i only end up getting some idiot that has no idea what im talking about. I was constantly transferred or i get the "ill need to speak to my supervisor" only to be hung up on then i need to repeat the whole process. I shit you not this process took over 2Hours and i still had no answers.
If your disconected while talking to a customer rep or hung up on, surely seeing as though they have all your details why dont they call you straight back?
Vodafone is crap.

I just moved back to Vodaphone a (who I was with about 10 yrs ealier) from Optus. I have brought accross 3 phones and purchased 3 new handsets on plan with Vodaphone's Crazy John's outlets. I thought Vodaphone would offer similar coverage to Optus espically when there website said (Qutoed from Vodaphone Australia website "Vodafone's 3G network covers more than 94% of the Australian population. GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia.").

I have had shocking coverage and in the 4 weeks I have been with them I have had limited reception in Toowoomba, No reception at Pittsworth QLD and limited to no coverage in the Tweed Heads area of the Gold Coast. I live in Brisbane and on many occasions I can't get 3G or for that matter internet coverage as my handset seems to drop signal and not connect. This issues is happenong on all 3 of our handsets which are all diffrent makes and models of phones.

I feel that Vodaphone offer no where near 94% coverage to the Australain Population they claim and the quality of service in the (so called lucky few that do have coverage) is not very reliable.

45 minutes is a f@#king joke!!!

signed up for 2 years from telstra, big mistake. Only 2 places we get reception- on the top of the slippery dip and sometimes in the bathroom. Txt messages take up to 2 hours to reach home (depends on whether the pidgeon has had it's tucker) Vodafone will lose us when we can get out

just spent 45 minutes on hold trying to find out why my modem keeps disconnecting.
when some indian person did answer the phone dropped out.
thanks vodafail...

THE LACK OF SERVICE AND INTERNAL DIALOGUE THAT NEEDS TO OCCUR CONTINUALLY ENDS UP BEING THE CUSTOMERS PROBLEM.
THE ARE THE MOST UNPROFESSIONAL COMPANY I have ever dealt with.
i hope they learn a very expensive lesson

After changing over to vodafone a few years back I originally had both my plan & my dads under my company name, a year or so I stopped using the company & somehow Vodafail changed my number into my Dads personal name, despite having all the original paperwork they won't accept it's my number now my Dad & I have to go into a store together to sort it out, should be easy given we live 1800 ks apart! & of course I have no service most of the time :-(

The majority of the time my phone doesnt ring but a couple of minutes later the call comes through on message bank which means I have to call the person back. Text messages taking ages to get through. There is a black spot that my line keeps dropping out. The worst complain I have is the lack of service. I have rung Vodafone several times and am kept waiting for sometimes up to an hour or more and when I eventually get through they are absolutely no assistance.

Where do I begin? I have not 1 but 2 phones with Vodafone. I have been a Vodafone customer for atleast 7 years and never have I been so outraged and dismissed by Vodafone themselves. I am a pre-paid customer and I don't know if other pre-paid customers are going through what I am going through. However, I have been insulted, dismissed and treated terribly because I am a pre-paid customer. Are customer's on post-paid being treated better because they can use the whole "i will cancel my contract" to get at Vodafone? I don't know. All I can say is the customer service has been appauling, which is disgusting considering they haven't given me any good service, reception or anything. Pre-paid or not, I am still a Vodafone customer and I expect to be compensated for loss of time, personal business and personal stress that has been caused due to call drop outs, messages that don't get delivered etc.

I upgraded my phone and plan, they sent me a blackberry to replace my i-phone (not my first choice) when i recieved it and did the up dates, the phone blacked out and i could not turn it back on, they sent me a replacement, and the same thing happened but in this instance they requested that I take it to a store, I live in Tamworth and the closest "Store" is 3-4 hours away, I was then advised that the good guys sell there phones, when I got to the good guys they only sell pre-paid and dont deal with the normal phones, I was then advised by vodafone that they would send me another new phone, which would arrive in 5-10 days when after 10days i hadnt received the new phone i rang and was advised that was being sent an I-phone and that it would not arrive til the middle or Late January... so i am now playing the waiting game, oh and i am still being charged for the new handset, that i cant even use.

the vodafone internet connection I have is just crap. I can be in the centre of Melb CBD and login and only get a poor coverage rating or sometimes it just wont login onto the network at all due to poor signal strength. thankfully Im only on a 12 mth contract until feb so wont be renewing it. Vodafone just sucka!!

Calls keep dropping out, cant receive calls(phone is apparently off), loosing time and money trying to run a business. Extremely frustrating!!!!
Changed to Vodafone November 2009, had nothing but problems.......
Want to leave but they are making it very difficult.

I have been with Vodafone for the last 6-7years. I have been on $49, $69 caps and now on a $79 cap. Over the last 24months i have had real problems with coverage. I was not working from april to July and my phone bills were around $100. when i started back at work, working six days college 1 full day and 4 hours a night for 3 nights, my phone bill jumped to $400 -$500. In the last 6 months it has just been terrible with network. i have around 2+ calls a day that drop out, around 2+ calls that i cant even connect to but yet my bill jumps by at least $300. when i called at the beginning of december they could not explain to me why it had jumped. all he did was discuss if he changed me to a $79 cap then he can credit those bills and you wont pay more. I thank him in a way for that but at the end of the day why did the bills jump? why after 6+ years did it take me to call for them to help? I am paying more for a coverage that i hardly use!!!

I rang Vodafone over 5 months ago to cancel my account due to call drop outs, delayed messages and little to no service coverage in my area. I got an email today telling me that I owe them $325.87 for the last 3 months! I haven't used this phone and am now on hold while waiting to speak to their "investigations team" so they can look into the coverage in my area before they cancel my account - this was supposed to be done months ago! GRRRRRR

In September I changed from 3 to Vodafone due to reception problems which resulted in 3 roaming to Telstra. Vodafone stated my address was in a good area. Initially things went well but in the last few weeks I have line drop out in my house quiote often. Yesterdat contacted their technical help who stated that my actuall address was likely to have problems but to record the drop outs so they could investigate. Today I again contacted them with details of drop outs but they said again my address would have problems and they would not investigate despite my saying my phone was not much use if I couldn't use it at my own home. My wife is still with 3 and they seem to now be OK.

Bad mobile coverage and very bad mobile broadband coverage at my home, often at work (which is in the middle of the CBD) and useless call centre staff who have no clue how to fix it and just keep telling you "according to our coverage maps, you should have full coverage"... I don't. I think it has gotten worse since the merge with 3.

Each individual customer issue can have different symptoms, such as problems with making or receiving calls, dropped calls, delayed text, lost texts or voicemail messages or slow data speeds...I am experiencing them all and have been since I signed up with them in July...Vodafone is not a sertvice provider, they are plain incompetent!

Can't make or receive calls at random times.

I have recently found a way to get out of my Vodafone plan without paying any exit fees. I asked to be changed from Post-Paid to Pre-Paid. They did it straight away and I havent paid any money to Vodafone since. The only issue is that I cannot use my old mobile Vodafone number because it is currently registered under a Pre-paid account (I havent put any credit on this account) - instead I have gone to a different provider.

The pain of changing my mobile number was far less than the ongoing frustration of the Vodafone service, or lack thereof.

Good luck guys!

Internet and mobiles .Most of the time We cannot connect or the connection is very poor.We have 2 mobiles and 2 diferent internet acc here.
We spend more than 120 per month and get stress and frustration in our lives

I was a 3 customer and needed a new phone, because 3 has merged with Vodafail i was sent a vodafail phone plan. I have been trying to get my phone connected for 3 days spending all day on the landline, being transfered from department to department. I have told them that I will be sending the phone back and they can not give me an address to send it. I am in a wheelchair so my phone is my conection to the world. I know if I send the phone back another war will begin because i refuse to pay for it. I know they will put a mark next to my name making it imposible for me to get another phone on a plan. 3 was such a good company, i have had no problems with them. fancy taking on this mess.

My husband and I pay a substantial amount each month on our contracts with Vodafone. We live in Brisbane and spend a considerable time at the coast. We send photos of our newborn to relatives in Sydney. They received them up to three days after we send them!!!!!! Having calls drop out is the norm for us especially when up the sunshine coast - you'd think we were in the outback! The Internet is very slow and look, I don't know if every other carrier is the same, it comes down hotbox - if you say you are going to provide a service then do so - if you don't , stop taking our money. It's not about impatience and now now now mentality. It's requiring a multiple million dollar carrier to provide service that it promises. Customer Service Reps cop it from customers because of their employers failure to care. They have their frontline on little money dealing with greedy decisions they make in the board room.

why is there no call centre in australia.
why is office hours only 8am-8pm mon-fri. 8am-5pm sat-sun-hols.
why should we not take action against this company that does not recognise prepaid customers.
The only time i got a call from an australian was last week when i threatened to go to the tio. then i got an aussie.
let's get vodafone back into the 21st century not the dark ages, as current management at 3 want it to be in.
thanks.

I am over the bad service from Vodafone. I thought the merger with 3 would have improved their network, sadly it didn't. So after 3 years of loyalty and Vodafone's failure to maintain it's network, my little red sim will be going in the garbage.

Oh and also - having just moved back to Australia after 20 years in New Zealand and on the Vodafone network there for around 6 years - customer service is quite a bit worse here, but what I can't understand is why the network is absoutely fine in New Zealand? I never had any of these issues until I moved to Australia and joined Vodafone AU.

I live in an area that is supposed to have 100% coverage. but i only get on average I bar on my mobile phone. most times i have to walk out into the middle of the road to get coverage. i thought auburn would have great coverage.
i don't even have mobile broadband coverage at my place. yet vodafail tells me that i have full service.
also why is there no australian call centre, only india.
since 3 took over vodafone the service has declined beyond 3rd world.
thanks. Rob.

In a reasonably metropolitan area with what appears to be full signal but yet can't make or receive calls or text messages, and can't access the internet on Blackberry Internet Service. Texts come through later than they should too. Quality of service is really poor. Calls drop out all the time no matter if i'm standing under a cell tower or not. Super frustrating.

poor customer service, show no regard for customer loyalty, bad reception.
over the last month i have called them 4 times which has been close to 5 hours. my call was always tranferred, i needed to keep calling back as they failed to return to my call despite saying they would do so within 24hours.
i ended having to go into a store, who them had to contact the same customer service number, the sales guy was on the phone for 2 hours!
the matter has still not been resolved and i was advised to contact the ombudsman. i feel it has gone down hill since they took their customer service off shore.
my wife recently swapped to optus, when she had an issue they quickly dealt with the problem, escalated the issue and quickly reimbursed her. they also made sure they contacted her to sort it out. she also received an apology letter in the mail!
the stark difference in our service and treatment really showed me how poorly vodafone were treating us!

over charged bill, cant access account

I have received two calls from VF this week checking how coverage has been.
Seems to have been a huge improvement in network coverage and data speeds in the last week for me.
Hope it keeps up - Im pretty chuffed again.

Top service. In my experience the coverage is even better than when I was with Telstra. Data rates are lightning fast.

My girl friend called vodafone to get a phone number for RACV. At her expense 6 text messages were sent back to her. All 6 messages were identical.One phone number sent 6 times is not even a joke. Its ridiculous. It also seems to take 24 to 48 hours to receive text messages and voice mail. To bad if there was an emergency. What ever happened to customer service. Two long term customer's will be taking their business elsewhere.

I use pre paid mobile broadband. I was with 3 and always had great coverage. But my usb device got old would drop out as it come lose and break conection.
Being with Vodafone with my mobile phone i went with them for my internet, WHAT A MISTAKE!!!!
Before i brought it i asked how good was the coverage, i told the guy where i lived. He told me he wasnt far from me and he most of the time had full coverage and somtetimes it would only drop one bar but that was rare and didnt even affect as it was only one bar down. So on this being said i brought it.
When i went home and tryed to conect i couldnt get NOT ONE bar of reception. After two days of trying on the third day i was finally able to conect ONLY WITH ONE BAR.
After i full week of most times getting no coverage and sometimes only concecting with one bar (even then would most times just cut out) i had had enough. I went back to the same shop and told them how unhappy i was with my POOR concetion. I was told "The tower for this area is down, but they are already fixing it so it wont take much longer"
A month later and nothing has changed WHAT I LIE!!! Then it starts coming in the paper about this problem. I could of been told the truth before i brought it, but i guess selling them off the shelves and pretenting to deal with the problem later is more important to Vodafone, then telling the truth and letting people go to other companies.
I was always happy with Vodafone with my mobile phone. BUT THIS IS BECOME THEN A JOKE!!! thanks for nothing Vodafone!!!!

I will be changing carrier...so is my iPad, 2x mobile broadband + my wife's mobile. Vodafone has gone backwards!!!

I went looking for a new phone at voda's Tea Tree Plaza branch on a Saturday afternoon 2 weeks ago around 20 minutes before closing. I looked at the displays for less than 2 minutes & looked around the room for assistance from the 7 female staff gathered around the counter discussing their 'private' plans for the night in full voice. After what seemed an eternity, I got fed up with being ignored & took a photo of them in their glory. One little cutie even posed & smiled. I smiled back & calmly walked out, waiting for one of seven to say 'excuse me sir, can I help you' . . . My Wife mentioned that they just don't care. I agree!

I went into 2 Vodafone shops today and asked if they had stock... They both asked if i was upgrading or a new customer having a hunch they had stock i said new customer coming from Telstra. Magically an IPhone 16gb appeared in front of me. We sat down to do the paperwork and then i informed them i was actually transfering from 3. The Iphones magically vanished again. " Sorry we can't sell these to you "

How can vodafone have such a low regard for existing customers. I have been with them for over 5 years, but after this act of total disrespect I will be taking my business elsewhere.

If vodafone spent as much of our money on providing real service & infrastructure as they do on sponsoring motor sport, cricket etc, we wouldn't have these issues. They might have needed their branding on events to gain consumer awareness in the early days, but now they should concentrate on doing right by us, their CUSTOMERS!

My GF has just received a photo I sent to her 9 DAYS AGO! It also appears that the network no longer recognises my phones ability to send photos via my mobile handset !! Bad weather appears to also adversely affect the network , why is it that in the middle of the Parramatta CBD ( outside , not in a building) the reception will intermittently disappear , then magically re- appear , then in the middle of a call ( still being stationary mind you ) go back to zero , with the subsequent loss of the call ! I had less dropouts when the mobile network was first introduced all those years ago !!

Initially I thought it was my handset that was the problem...this is what I was being told by VF - that my handset was not compatable with VF, wth!!!. Dont listen to VF customer service if they tell you this, its not your handset...its them!

No signal

Just got cut 0ff 7 times in less that 2 hours. This is vodafail to vodafail! Class actionnnnnn!

I have just received a text sent to me 5 ( five ) hours ago, from a gorgeous woman wanting to get together, she will think I have snubbed her, now I have to back-paddle and explain.... and look like a dork, it's hard enough living in a big city and making it all fit together.... without the vodafone crap !!! Text is supposed to be INSTANT !!!!!

I just can't win! With 2 iPhone 4s, $200.00 min. Per month going to the company u would think one call wouldn't drop on me. Moving from "3" to vodafone was stupidity on my behalf, I have seriously gone from bad to worse!! So being a "valued" client I called immediately after the first week to be faced with a 46 minute wait time then an extra 33 minutes as I pressed the button for customer assist not tech support! Oh it gets better after taking a landline number upon calling back the information given was the "system" was down so they couldn't help me! He assured I would hear from him asap once the system "rebooted"
For the record this was 7weeks ago... No callback no reception and no $$!
Grrrr

www.cofail.com.au - report any failing companies now... :)

had 2 days of not being able to send or receive sms, did a phone upgrade with no luck. tried using mobile modem and wasn't able to log on or send sms. Had 2 days with out receiving phone calls. I made several attempts to get through to customer care and had calls disconnected, not returned or just left on hold for long. I have requested for several months the disconnection of my mobile modem due to the lack of service and connection problems and still it has not been disconnected.
I have two businesses which have suffered due to not being able to use my only phone service i also have an son with life threatening allergies if i needed to call a dr or hospital i was unable to

It's funny how Vodafone 3G could be available at the same spot 3 months ago and slowly gotten worse, to not working at all! It's as if they are taking down towers! Have they been forced to do so due to market share? How is it a software issue when it works in other places or do different towers have different softwares?
It's certainly not my modem or phones as they work in other places.

As an employee for network upgrading for one of the other guys, I can really feel for voda right now, mobile network technology is not black and white, they'll have it worked out soon enough

no 3G coverage in kellyville ridge in western sydney
Why should I have to pay when I cannot avail the service?

I've been a loyal Vodafone customer since OneTel went bust and haven't been elsewhere since. I have 2 mobiles and 3G mobile internet with Vodafone. I've been pretty happy in the past but these last 3 months have been bad for 3G in Turramurra and in the last 3 weeks the 3G network has been so bad that all I have is GPRS at the speed of the late 90's on copper phone lines and 486 computers! Contracts are 2 way and not one way. I agreed to pay for a service and not be cheated and lied to only to give away my dollars without anything in return. So contracts can be broken if either party stops delivering their end of the bargain. Basic contract law!!!So Vodafone had better deliver some compensation to their customers until it's fixed or refund or else it looks like another OneTel to me!

Trouble shooting
Thursday, December 30, 2010 in News

Dear customers,
We want to ensure that the network experience we provide meets your high expectations for service quality.
We have been working hard to improve the network and build in new capacity, but if you are still experiencing difficulties with your Vodafone service, we would encourage you to contact us on 1555. If you experience any wait time when you contact us, please select the call back option and we will return your call.
Our Technical Support Team in on hand to talk to you about your experiences, take note of your feedback, escalate the issue to our Network Team, when required, and we will consider cases where we may provide you with account credits, where appropriate, to compensate you for any recent inconvenience.
To investigate the issue, our Technical Support team, will ask you for a few quick questions:
How long have the issues been occurring?
What location / locations are you experiencing difficulties?
On what dates and times have the issues occurred?
What brand and model of handset are you using?
Once we have established this information, here are some of the trouble shooting steps that we will walk you through, which may help to improve your network experience:
Perform a Manual Network Selection on the handset to confirm we have access from the handset to the network
Switch the handset off and on to check if this then re-establishes the network connection
Check for any known network outages or planned work at the locations
Check the coverage at your reported locations
If the issue is not rectified through the initial troubleshooting it will be raised as a fault for our network team to investigate it further.
Following the investigation by our network team, there will be a number of possible outcomes such as:
Confirmation that there is an impacted site and a timeframe for when the site is due to be fixed
There is marginal coverage in the specific area and a timeframe as to when we expect the coverage to improve.
There is conjestion at the site, which we will seek to alleviate as part of our network capacity upgrades.
If the coverage is not due to improve in the short term, or we cannot suggest a device to improve network performance such as Pocket Wi-Fi or an alternative handset, we will consider a number of options such as the possibility of an account credit until the issue is resolved or releasing you from your contract when an appriopriate resolution cannot be achieved within a reasonable timeframe.
Each individual customer issue can have different symptoms, such as problems with making or receiving calls, dropped calls, delayed text or voicemail messages or slow data speeds, and this is why we need to look at each case individually and provide a suitable solution for that issue. Some issues are quickly solved and some may take slightly longer to resolve. We will do our best to indicate a time frame for resolution of your particular issue.
We have a major network upgrade program underway and the sites that will be upgraded to improve coverage in the first quarter of 2011 will soon be published on this website. We will keep this up to date so you get a better picture of coverage improvements that may be coming soon to your area.
Thank you for your patience as we work through these issues to improve your network experience.
Cormac Hodgkinson
Director of Customer Service & Experience
Vodafone

Absolutely sick of having to re-connect the internet connection over aaaand over again! How the hell am I supposed to use the data I pay for when internet cant even connect

I've been using vodafone ever sinse I had a mobile so that's 6+ years. I split my time between Sydney at Uni and rural NSW where I grew up. Service used to be great, but the last few years it has been, frankly, crap. Randomly service drops out, and ranges from full to none in a matter of seconds. Calls drop out, the internet doesn't connect, messages don't come through.
This also happens in Sydney.
Vodafone's treatment of rural people is also a fail. I went on a contract with them at the start of the year, and they wouldn't recognise my rural address, as it was a property name, not a house number. They kept telling me that it wasn't a real address because it wasn't on google maps... excuse me? I think I know where I've lived for the last 21 years. They kept cutting off my phone, and I had to pay to use other phones to contact people, which they never reimbursed me for.
I'm nearly ready to be done with vodafone. When my contract runs out I don't think I will return to them.

At first I got the Sony Ericsson c902 on plan from you guys from about 2-3 years ago and i had to return it 3 times due to the phone being a peice of crap. The fourth time the phone was okay, but there was dropouts, message delays and terrible reception, but eh i thought maybe you guys will fix it.

Anyways i decided to stupidly switch to an nokia n97, the customer service girl on the phone told me that its a really good phone. Anyways after a month the phone was buggy as well, dropouts,message delays and the terrible reception was terribly worse and i thought eh ill return the phone and get a new one.... maybe its the phone?

Anyways i got a new one.... SAME FRIGGIN THING!! I even switched my sim card to another phone and its still terrible.

Same as the rest of the nation calls drop out, poor data service and loss of signal even with four bars. Also to QLD ex VF employee, its not the workers everyone is pissed at it's the people running the show with no change management skills needed to plan and implement the upgrade.

I have previously worked for a vodafone store and half these issues are ridiculous! More then 50% of the 'issues' mentioned on the site could be solved in one simple phone call or a visit to your store. I resolved several of these a day! All telco customer care centres are based in India believe it or not. They speak fluent english otherwise they wouldnt have been able to get their job in the first place! People theses days dont want to wait, they exaggerate their wait times saying they waited 2 hours when its been 15 minutes come on people, we are such a now now now society that when something doesnt get resolved in the first 5 minutes you chuck in the towel and have a whinge! I did the best I could everyday to provide excellent service with the policies and procedures in place. If your not happy with the service then leave! Go to telstra, you'll get just as annoyed with them and either come running back or do the loop and try optus next, only to find some other issue with them! technology has come a long way and people dont know how to live without it, so what if your call drops mine have and I dont get all pissy about it. I simply call back and get on with my life! Seriously instead of a credit check for customers we should do a IQ test instead, sort the normal people from the retards!

Can barely use the internet! Calls droping out! UPGRADE YOUR NETWORK!

most of the time while on the phone the connection fails. i don't get recpetion in certian areas of melbourne even in the surburbs i need my phone for work, as i am a causal if my managers can't get a hold of me or the calls drop out not good

Reception constantly drops out the shoots back up to 6 bars and I won't have moved.
My phone also sends up to 12 of the same text to ONE person and I'll only have pressed send once (though I don't think I was charged for them).

Calls drop out often and callers complain they have to phone twice to get through. By the way the Nokia N8 is not good, keyboard is too small as a consequence of the screen being too small, and the touch screens not nearly responsive enough.
Vodafone will not exchange N8 for a cheaper phone even though it is only 2 weeks old.

Been with Vodafone for a long time NEVER had an issue until they started to merge with 3. I'm in a area that previously had good coverage, but now I have no voice,txt or data services during the day at all. This is leaving a very bad taste in my mouth.

I work in Surry Hills in Sydney CBD and have no reception at all. Everyday I work I enter a 'blackhole' where no signal gets in or gets out. It's not until the trip home from work that I start to get any reception and receive SMS that would have been sent to me hours ago.

I don't use my phone as much as some people but I guess I am entitled to any compensation too. I use my Wifi network at home instead of 3G. I shouldn't have to but it appears that Vodafone does not have 3G. I will be definitely looking into the issue further.

Used to work for 3 mobile until the merger between the 2 and a fair few of us lost our jobs... It seems clear that mergering the 2 networks is causing a lot of the reception issues. trying to make the 2 networks run side by side while also being able to roam with their respective roaming partners (3- tel, voda-opt) its weird but we were told this was likely to cause pain... its just a pity they are not so forth coming with their customer base. Also the high wait times of their conatact centre.. 3 used to have LITTLE to NONE.... now its wrapped up in the high wait times and rudeness of the voda network as a whole...

Mobile Broadband kept losing signal and disrupted my work every 5 to 10 mins. Extremely frustrated with Vodafone's network and slow in response! Not a happy customer!! Grrrrr

recieving texts the next day!!!!! not being able to callor even connect when its urgent!!!! and NO RECEPTION AT ALL TIMES !!

Call people = I can hear them, they can't hear me
Txt people = delay

No reception most of the time and when I do get reception it goes up to 1 or 2 bars but loses it just as quick. If I'm lucky in do called good reception areas it may go up to 3 bars, but loose connection as soon as I make a call. Have to go outside and stand in the street to talk and even to just send a sms. Can't send picture messages except when I'm in an area with very good reception which are not many in WA. I'm on a 2 year contract with 11 months to go. Can't use half the credit that I pay for because I almost never have reception. Internet on the phone is also almost non existent

Patchy or poor reception on more than one handset in same house. All called to complain over past few months but nothing resolved

i live in the Perth city and cant get reception in my house, my calls constantly drop out from wherever i am, delayed voice messages etc etc etc

well i got into a 24mth mobile phone contract sometime in july with 2 phones.they gave us nokia n97 phones. both phones are not working properly but mine is really bad. i have taken it back for repairs in november and it broke again when I needed the phone the most (my mother fell and went to hospital in an emergency situation) the phone didn't work for me. that was on a weekend so I took the phone to Castle Hill Vodafone on Monday 20 dec and told the shop assistant all the problems. The person there told me that he had written an email reporting it. i had to take phone home and they would call me within 48 hours. Ha! Ha! I had to call them back after Christmas to find out what was happening. I spoke to India. Assistant tells me it was in my records that I was getting a new phone, made me choose one of 3 phones. Also said they couldn't send it out, I had to go to Castle Hill store to pick it up. Gave me their email address so I could write to them to tell them to prepare the phone.So I did exactly what I was told to do. I got an email back from Castle Hill 5 days later on the 29th of december telling me to go and pick up the phone. i went today only to be told I can't have a phone, they made a mistake!!!! I went out of my way to go to that store, and that is the result I got. Aside from that, because Castle Hill has taken so long to reply, I called India again on the 28th of December. The assistant told me to go to any branch nearest to me to pick up the phone. My mother is in Westmead Hospital and I live in Kurrajong. If you see that on your map, you'll see that Rouse Hill is the closest to me going to the hospital. So I went there on the 28th at 3:45pm. The assistant Farze told me their system was down. I insisted he could still help me and give me my replacement phone. After insisting he called India and we waited 1 hour 1/2. He started shouting at the Indian assistant and told her she didn't know what she was doing. (I could have told him that).
Anyway ended up waiting 1/2 hour to speak to the supervisor, a lady called Pinky who refused to give us her employee ID. and refused to speak to me. She refused to give me the phone. I wasted 1 1/2 hours of my precious time where I could have been with my very ill mother, and did not resolve the case. The next day 29th December I called Vodafone India on 1555 and spoke to 5 people after a span of maybe 40 minutes and didn't resolve the situation. The phone calls were made in the hospital bed of my mother.
The situation is: I am using a very old Nokia phone that doesn't even work properly. My Nokia N97 is in the closet because it doesn't work. I am on an plan and paying for it monthly without a proper phone. India office is suks, no one is efficient enough, no one can make decisions. There is nobody in Australia that I can speak to that has any authority. What can I do? if I break the plan, they will charge me. I refuse to pay for inefficient services.
Please help!

They constantly fail and drop out and yesterdaty he 29th of December on the Goldcoast myself and 5 other upset Vodafone colleagues phones were unable to make or recieve calls all day....

I try to call sometimes and it doesn't go through, sometimes the 3G screws up and is slow and laggy... my Desire HD has fail battery, (but that's HTC's problem? idk)

Decent reception within Sydney CBD (albeit still a lot of dropped calls etc) but terrible reception once you go further away...there's no reception at all in my own house!!!!

where i live in Blackbutt (south of Wollongong) i have no service in my house,(emergency calls only most of the time)sms, pxt all take hours some times days to come through

So, upgraded to a HTC Desire HD which is only available on Vodafone. Now I have no reception while at home and even in the CBD the calls are dropping out. Vodafone offered to cancel the contract which is nice of them but does not make up for all the lost calls etc. Apart from that, I really like the phone so if I move to a new network I'd have to change the phone....

I checked 3 and although they have the same phone, they don't have the same deal so I'd have to pay more. Apart from that 3 fails over to the Telstra network so I'd end up paying roaming charges for data...

Lets just say no signal for the phone at all at home for the last two weeks. Customer service and network team played tele-tennis passing the hot potato to each other refusing to acknowledge the issue. Did the SIM swap already. Still failed.

There was no ETA two weeks ago and there STILL isnt any ETA to fix the issue. Giving them another couple of days - then TIO here I go.

Cannot send texts since Nov 12th.
After repeated calls to customer fail I don't speak English as my first language centre, still no joy. Each time I have to either leave my name/number for them to call me back or be on hold for 45min to an hour. :(

Went into store, still no help. I CANNOT believe it has gone on this long with no resolution. They should know how to fix simple shit like this.

Keep getting error message SYS-Error insufficient credit. Even when I have a brand new account with $40 credit on it. I know I cannot be the only one like this.

Vodafail customer from launch many years ago and have always been with them but I am being pushed to the edge. I cannot seem to hold a signal for more than 30min at a time. Calling & 3G is laughable and this is in Sydney Metro area! Sorry Vodafone, Im off to Telstra when the new iPhone is out next year.

Hardly receive a constant 3G signal, renders my new expensive phone useless. Other providers phones have perfect reception.

I have been a Vodafone customer for 14years I just recently got a HTC legend great phone which I thought was the problem then realised it was the network as I don't get picture messages straight away like I used too so internet is not what I thought and service does cut in and out.

Visiting my parents in country Victoria for Christmas, only been with Vodafone for a month, was previously with Virgin of which I never had any problems. The majority of my SMS I tried to send didnt work, couldnt recieve and all my calls ended up dropping out. As for internet on my phone it's deplorable. Rather than waste your money making adds with that shit prick Michael Clarke you should invest in the service you are supposed to be providing. Michael Clarke and Vodafone should both be dropped for horrible performance.

two mobile, live in berwick victoria. No coverage in the house,walk 20 meters down the street (told to do that by some clown in Some non elglish speaking location) , direct debits fail (told to change credit card provider) 1555 is a waste of time hang on there longerthan Ned kelly did at the Melbourne Goal. $114 + unlimited access (plus hidden extra's) ..Wireless broadband is as slow as a wet week in Outter Melbourne. No phone coverage from Upper beaconsfield til i got to Healsville, no coverage in the Dandenongs, non coverage on the great ocean road to Port Campbell and then non to Colac.. What % do you actually cover...Loss of calls from on the spot customers wanting quotes.. Delayed in coming and out going messages Txt or voice....I love you Vodaphone like i love my ex- girlfriend...Thanks for $350 per month of a waste of my money

MJ

Crappy reception, no more than 2 bars at any time. Frequent "No signal", very slow internet access, and more times than not internet doesn't work. Calls drop out occasionally. When I put my Optus sim card in my iPhone the reception shoots to full and stays there!

My iPhone is PERMANENTLY 'searching'. Cheers Vodafone!

Continuing problems trying to log onto my laptop using vodafone prepaid mobile broadband. Have rung once and spoke to 'someone' who sounded like they were overseas, and at the time my mobile broadband had just been recharged for another 12 months. 4 days of dial up speed (actually when i remember having dial up - i think it was faster)
I was told that this problem would be resolved the following day (making it 5 days with next to no service)
Now just short of a month later - I am experiencing the exact same problem. today is day 3 and I am not going to waste my time phoning them (as I dont have a spare HOUR to be on hold only to be told yeah there are problems and they will be fixed)
WHEN? OR HOW CAN I GET MY MONEY BACK FROM A PREPAID ITEM THATS BEEN PAID FOR AND DOES NOT WORK?

Iv been a loyal customer with vodafone now for 11 years and lately have been experiencing problems along with every other vodafone user I speak to. It forever drops out, Internet is so slow, txt messages take up to 15mins to come through sometimes. It's just very below par for a company with such high profile, UNTIL NOW.
I along with my company will all be changing to telstra early in the new year as we cannot afford to waste time waiting for vodafone to get there act together. It seems to be a one way contract with them. Good bye VODAFAIL