Im over here on hols from WA and I couldn't get any reception in side the MCG and Vodafone are the bloody sponsors with logos everywhere

I've been with 3 for several years and very happy. NOT happy they are changing over to Vodaphone and I don't have a choice. NOT happy that suddenly I'm not getting messages through. And it's only the first day!

I've been with 3 for several years and very happy. NOT happy they are changing over to Vodaphone and I don't have a choice. NOT happy that suddenly I'm not getting messages through. And it's only the first day!

We have 2 phones with 3 for a few years. While reception was bad at most times, since they have merged with 3... the experience gets worse. Calls drop out, my husbands reception drops out (the message received by callers is he is out of coverage, or the phone is off.) Hopeless for business purposes. My husband goes fishing, and he has no reception, while his mate standing next to him has full coverage. Useless in an emergence!

Calls dropping, sometimes not connecting.Delayed voice mails and MMS. I am a Cust of vodafone for about 6-7 years now even am working for Optus and could have joined up Optus and get employee discount but got my reward for being loyal with vodafone is shit service now.

I'm in bondi, after trying to get a call out a week ago with a connection fail message, I had to borrow a friends telstra phone. through all of this my reception and 3G showed service. On borrowing my friends phone, the girl sitting behind us had heard our discussion and said 'are u with vodaphone' I replied 'yes' and she advised her service was also not working, and had been on and off for weeks. I had been having people complain that my phone was always turned off and they were always talking to my voicemail, and also thinking these comments were strange as my phone was always 'on', but it all started to make sense when I would all of a sudden have 8 voicemail messages in my inbox in one hit, from throughout that day. My phone was reading I had service, when in fact I had no service and calls were going directly into voicemail. So moral of the story is that the vodaphone service in bondi is unreliable, even when your phone reads 'service' you may just not had service at all, so check your voicemail regularly (when u have service to actually call into it!)

I guess this is what you get for outsourcing your IT, Networking and who know what other departments within VHA to crappy outsourcing company's like IBM, HP, Nokia and the list goes on. It to bring it back in house so that VHA know what the hell is the other hand is doing !!!

I have been with Vodafone for a while now using a prepaid plan; I believed that the issue of my phone not ringing but calls going straight to voicemail was a problem with the phone, so I bought a new one. The problem is still happening. Recently I tried to unlock my new phone from the Vodafone network (in preparation to changing carriers) and this was very difficult! At first I couldn't get passed a certain point on the website so I called customer service, only to have "the voice" tell me to try their website. There wasn't an option for what I needed to do and no way to get through to a real person. As if all of that isn't enough, I now have a crack in the screen on my new phone, and when I rang Vodafone, they told me no point in trying to have it fixed, just buy a new phone!! Can't wait to change carriers...

I struggle to get coverage in Newcastle, and only in certain areas am I able to get service. When I joined Vodafone 12mths ago I was advised coverage was improving all the time and was comparable to Telstra's 3G network which is untrue. The service you get is disgusting in this day and age. Half the time my phone doesn't ring and goes to message bank. I think all customers who are unhappy with Vodafone should be able to break there contracts without penalty.

I recentely upgraded to a HTC and cant get service,keeps on dropping out,at times need to go into back yard to make a call.( Tis happens with 2 newer phones as well0 Yet an old 10 yr old phone can get service.Recentely took me 1/2 a day after purchasing phone via Online(Pakistan)to find out if i had Insurance.Still do not know full benefits of new upgraded contract even via my online acct.Very poor

I rely on SMS and voicemail for work purposes. VodaFAIL has let me down too many times. I will now seek to end my contract for all phones in my business. Is this 3G or third world. Totally unaaceptable service.

i live in the middle of geelong in victoria, and struggle to recieve 2 to 3 bars of reception, i have realized that my previous contract with 3 was a million times better than vodafone. but for all those users that are with vodafone have no fear just get a cup and meters of meters of meters of string and go the old fasion way of communication. VODAFONE IS TERRIABLE

I also have been an unfortunate Vodafone user. Having now come to the end of a three business contract where the coverage has been crap and the retrieval of data through my email from my phone has been virtually non existent, despite many complaints I have still had to pay for this bad service with basically no support from there so call business support network. I also would like to join the class action.

i've had my phone since January and Vodafone have changed my handset 3 times and i always end up with the same result; calls constantly dropping out, not being able to make or receive phone calls, having to turn off and on my phone to be able to receive and sent txt massages and same with phone calls, friends getting my txt three times and getting voicemail txt a week old. im so sick and tired of constantly going to my local vodafone shop and not getting anything done to fix my problem or just ending up on the phone with a computer and then getting sent to the wrong department so i changed providers and now imma happy telstra customer. i'll rather pay the rest of my contract off then use a phone that NOT USABLE 95% OF THE TIME

Ok well long story short, i bought a phone from crazy johns in Joondalup who is covered by VODAFONE which would not work in my area after being told it would. i then took the phone back (distance 100km one way) for a refund i was refused because aparently the store lady (Anne Marie)could not see a technical fault and guaranteed me it worked in my area. she had no interest in what i had to say and was very rude with telling me that i could not have MY MONEY back... It took security to get her card with her name and customer relations number out of her and still then she tried to say she didnt have one... (she must had forgot) yea NOT. im now stuck with a 300 dollar phone and 30 credit that doesnt work, well would have run out now its been months...!!!! id like to thank vodaphone for wasting sooo much credit on multiple calls and all the HELP i DIDNT get...

omg does my head in when you need to call 1555....

coverage is the major issue. The maps are not true to coverage & having travelled round Australia & Tasmania, find that the signal is only good in the Capital cities & major towns. Drop down to area where they indicate 3g & you are lucky to get 1g.

it xmas and cant get any reseption, lucky to get it on for 5 min at a time...try to see if these great people if you can call them that will unlock my phone so i can ues differnt service!!! they better do it for free too...went to the vodafone shop go no help due to they had kids working there and new stuff all..

well... about 3-4 months ago my mobile died and wouldnt turn on, took it into vodafone store to see what the G>O was and they tell me its damaged needs to be sent away to be looked at. NO Replacement phone (they had none left LMFAO)they sticky taped my sim to one of their business cards and told me they would call me in a week - 2 weeks with replacement phone, (they sell phones but no replacement phone?? wierd) had to buy my own replacement phone, !! They then proceded to tell me that i had got my phone had water damage??? wtf it never leaves my bag i treat it like gold!! i got that mad i went to the telecommunication ombudsmen and made a formal complaint, they helped out ALOT (got a prob go to them trust me) after about 2 days vodafone sent me a new phone and reimbursed me for the replacement phone i had to buy, no questions asked! now im having more trouble as i do not recieve picture messages for 3-4 days after they are sent!!! cant wait until my contract is up cuz i will be taking my business elsewhere! Thanks vodaFAIL!!

Although i live in the middle of Belconnen, i am continually experiencing drop-outs.
To make a call i have to retry dialing the number are least three times before it will connect, even then, once it has connected, the other party either can't hear me or i can't hear them.
The majority of the time my calls will go straight to voicemail without ringing.

Customer service (if it could even be called that) is worse than the last company i was with!
The reason why i made the change to vodafone was because of the crappy customer service from my previous carrier, and i assumed that having the shopftonts would be a convenience, how wrong i was.
The shopfronts are only good to convince you to purchase a new handset.
Whenever i go in for help, they tell me to call customer care(less) and that annoying LARA makes me want to rip my hair out trying to get onto someone to help me with my phone.
Then once i get past her, I'm on hold for the next 15-25 minutes, and if that's not enough, the person on the other end tells me to go in to my local store.
Upon reading some of these posts i am beginning to see a trend. 'Pass the buck till the customer gets so annoyed that the give up & deal with it'.
I gave up because i thought it was the norm, I've only ever had crappy service & even worse customer service, so i did give up.

Now that i know there is 'light at the end of the tunnel', i will join in with all you unhappy consumers & help defeat this corporate monster, taking our hard earned money and failing to deliver what's promised.

Good luck everyone

poor reception even from a densely populated Melbourne suburb. When I was in hospital there was no reception at all while telstra and Optus network have no problems. I often got my voice mail one or two days late.

I recently decided to switch over to Vodafone from Optus. Before I did so I checked on their website that I would have reception throughout not only the whole of Townsville but in particular my house. The Vodafone site informed me I would have close to full reception throughout most of Townsville. In the last 2 months I have found this to be a utter and complete LIE with every 3rd or 4th call dropping out and only getting reception in my back yard. Vodafone is a fucking joke. I will be leaving as soon as my contract is up!

shit tech team support took me 5 attempts to connect to the network. bad reception constantly

Time to move on guys....no more Voda ..... we need a company that can provide customer service and support their customers. Poor reception, disgusting customer service, call drop outs, pay for a service we cant even use. Fix it now Voda.

the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of

the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of

How the hell am I able to use my 'cap' when I can't make a frigging call!!
HERDLY ANY SERVICE ON THE GOLD COAST!!! CALLS CONSTANTLY DROPPING OUT!!
Screw you VODAFONE!!
I called Vodafone to complain, was on hold for 40 minutes, then when I finally got through, the answering service told me they were now closed!!!
Honestly, this is the WORST service EVER!

the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of

Sick of poor network...get your act together Voda...or were walking to Telstra and Optus

I used to be signed up with a plan. They over charged me every month and in one week I had enough so I paid over $600 in one week because the were telling me I was late on my payments. I paid my bill at the post office and it didn't go through to them till two days later which is not my problem.

They then sent my account to a debt collection agency which were very rude and I had to pay them an excess of $2000 just to pay the contract out which gave me a bad credit rating at the time.

Vodafone is unacceptable. My pre-paid account cuts out all the time during phone calls and I never have reception, I actually have to turn my phone off and on just to get reception.

Also when trying to contact Vodafone about my plan and bills I got transferred about 15 times and not to sound racist in anyway they were all of Indian nationality and did not communicate well at all or help me with my problems.

Bottom line is every chance I get I bad mouth Vodafone as a company and suggest to all my family and friends to not sign up with them. They have gone too far and need to be punished!!!!!

i never have any reception, i tried to complain over the phone and it took to long, decided to drive to the local store and it was even worse....

wife and i have been vodafone customers for 3 years. started on prepaid, then my wife moved on to a plan. ended up paying much more than wht she thought she would. she's still paying for tht stupid plan. i remained on the pre-paid plan. whenever i reach my talk limit, it just cuts off. no pre warning, no notice ,nothing. how rude is tht.

Phone rarely actually rings - calls answered repeatedly by voicemail.
When i do receive a call often drops out within seconds of answering. Sometimes several attempts at making calls - NETWORK BUSY

Can you please seek assistance from Telstra or your going to lose alot of business Voda....

Same as everyone really I thought it was just me but I guess I am not alone

Where does one start.. when I first went with vodafone 3yrs ago,my mobile broadband speed was fast and on 3G and now is considerbly slow and always on GPRS and EDGE - dial up was quicker! Next my new moden kept crashing, two days on the phone with customer service and going to my local vodafone ( they didn't want to know/help me, and I originally signed up with them)Everybody I contacted with vodafone kept passing it off to the next person, and to top it off I got charged $200 for a $39 plan,and another day on the phone with them telling me I went over my 4GBs until they FINALLY said they were in error (never direct debit)and to finish my rant I spent hours on the phone with customer service today trying to log onto my vodafone account so I can pay the bloodly bill. Can't wait for my contract to finish, going elsewhere.

vodaphone is rubbish i have atleast 20 calls plus a week that drop out and as far as the internet well thats another saga fix it vodaphone im not paying my bill till you fix this service is is nothing but rubbish how dare you charge people for a service that you guys know doesnt work ripp off

Everytime I call, I wait atleast 40-50mins to speak to someone, once I get through they hang up on me. I have asked for many calls back from the customer service team I have dealt with, no responses. Lara needs to be disconnected, you can never say what you want. If you dial through on the line for signing up with Vodafone, you get through straight away. Your willing to take new business but you cant even support these new customers.Get you act together...

the constant times even in metro melbourne that i lose reception is unbelievable.calls drop out,dont receive pics thru mms for days..SO OVER THIS

I have been on a contract for 2 wirless data connections for now 15 months. I was assured that coverage in my area was excellent. They work in intermittant areas - intermittantly ... the big problems I have is that there is no coverage at my factory nor at either my pr my business partners houses ... so they have never been used except once when I went on holiday 13 months ago .. Vodaphone wish to charge me break fees because despote me telling them that they dont work - their paper maps say that they do ... apparently its my choice not to use them ... I have already migrated 2 mobile phones and am waiting for the contracts to run out to cancel the wirelss data cards ... DO NOT BELIEVE ANYTHING YOU ARE TOLD BY THIS COMPANY _ THEIR NETWORK IS VERY BAD

Oh God, where to start!?

At first, I thought it was because I was using an older phone, a customer service assistant at Vodafone informed me that this was the case and I should purchase a new hand set as the one I had was 18 months old.

Thank god it was only a $99 phone, otherwise I'd be very upset at forking out money for a phone I did not need!

My issues, with my old handset, and my new one, include:

No reception, resulting in having to switch my phone off, and then back on.
MMS messages not sending.
Text messages not sending.
Sometimes I would be charged for the MMS and text messages being sent.
Phone calls dropping out - which is awesome when doing a phone interview (/sarcasm).
Sometimes being unable to send international text messages when the day before I was able to.
Periods of time where my phone says "No Network Coverage".
Not receiving text messages until hours after they were sent.
Receiving Voicemail messages when my phone hasn't rang, at all.

i am in a long distance relationship and when my girlfriend doesnt get my txt msgs till hours later she fears the worse.THAT IM CHEATING ON HER,who ever thought technology that is meant to keep us close could break us up

My car broke down in a place where I usually would have reception with my old phone company. I had to walk a few km's just to get a bar of service and then half way through my call the phone goes silent and we couldnt hear each other.
Vodafone seem to kill my calls on a minimum of 4-5 times a week

Lara is so annoying and my bill is incorrect . since when do i have an $99 internet cap? please explain................ thanks

Sick of poor network, black spots within my house, just tried to use my phone inside a major shopping centre " No Network Coverage" had to leave shopping centre to get coverage - NOT GOOD ENOUGH VODAFONE - FIX YOUR NETWORK NOW

Have no problems whatsoever with Vodafone. Currently sitting at Old Beach with 3 bars 3G reception on my HTC Desire HD. Can receive similar coverage at home (Claremont). A lot of people seem to be complaining about VF just for the sake of complaining IMO.

I'm recieving delayed voice messages, message bank not ringing me when msg is left, most of the time phone doesn't even ring it goes straight to msg bank and I don't know for days that friends have even called!!! Blackberry phone limited battery life, screen presses in so can't navigate menu,

NO RECEPTION/ NO CUSTOMER SERVICE/ NO LARA :(

constant dropouts in melbourne cbd

vodafail is so fckd it has made my partner miss out on a lot of work due to the calls not been able to get through to him from his boss

Took over 3 days to receive a small picture MMS sent from a friend sitting right beside me. That's just the worst example, on top of the usual dropped calls, poor reception and no internet access (even in metropolitan areas).

can't even make a phone call in my own house! one year to go on plan can't wait for Telstra, might be more expensive but at least it works

issues with vodaphone is coverage /service /dropouts while on a call i thought since the two companies joining up 3/&vodaphone things would be better but it is not so when i can afford to i will be unlocking my phone from vodaphone and going to telstra even the coverage while driving to see my father who lives in mildura all the way from near calder park raceway there is nothing NO coverage not good at all TELSTRA HERE I COME

I am a 3 customer who now has to put up with the appalling Vodafone network !It is a huge change from the Telstra radio network which we used to use before Vodafone bought out 3. Most of my calls dropout and it's defaulting to EDGE most of time instead of 3G when I actually can get on to the Internet.

I suspect Vodafone's problem is that it has changed to Nokia for it's network equipment. There were few problems when they were using Ericsson equipment!! It seems like Vodafone has capacity & network planning issues to resolve quickly.

well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

Delays receiving my voice mail messages - and I live in the heart of Sydney's CBD. And the insurance provider they recommend upon signing up for iPhone provide very average customer service. I have a broken iPhone 3 glass, and after paying 18 months of insurance at approx $10 a month I am told it will take 3 weeks to fix, $150 to fix (although could be more) and there is no compensation for being without a phone for 3 weeks - I still have to pay both the vodafone monthly fee and the insurance fee. Not on.

I had wireless broadband could never connect and when I did was extremely slow.I called them constantly and they kept saying it would get better.Well it didnt.While I was arguing with them they told me not to pay till it gets sorted then they put a default against our name .HOW GOOD IS THAT

incredibly bad reception and drpo outs

i think vodafone went downhill when they joined forces with that screwed up network 3 mobile as thats when i had problems with reception

i am not a vodafone customer but i think that they should dreally take their ads off the Tv and internet- they should not post ads campaigning for users when their network is so fail- TAKE THE ADS OFF!!!!!!!!!!!

I do not always receive voicemail notifcations when someone has left a message. I also struggle to get proper coverage, even while I am close in Sydney metropolitan areas. Balls.

Returned home from a trip to the US and then received a message telling me i had voice mail. Sure enough. Three voice mail messages, 2 of them nearly a week old.

No Service!
No Help from Customer Service Operators!!!!
Locked into a 2 year conact for 2 mobile phones and broadband internet
VERY PISSED OFF.
Vodaphone will not cancel my contract without an investigation. If the investigation comes back and the network is the issue(which it is, i have to pay for the 2phones on the contract before they will cancel it. The phone is the bulk of the charge, which i can not afford to pay 600+ dollar for each phone. Vodaphone need to be shut down, they are scamming people out of their hard earned money. I currently pay 150.00 per month for .......NOTHING.

Second month on the service, phone gets no service, repeats messages, can not browse or use social network sites.

Been on Vodafone for a year, I had to stand in one spot to make a call or send text, internet was just a joke. This was the same with other family members on Vodafone. We became fed up with the poor coverage and service, I have given it a year to improve and in fact it has deteriorated. I have now switched to Telstra, more expensive but at last my mobile can now be used whilst 'mobile'.

It takes 3 days to recieve and send picture messages and if i miss a call it takes 3 hours to receive a voice mail message.

I have a Vodafone Wireless Broadband Modem setup for my laptop on holidays at the moment, and sometimes it works fine, but a lot of the time, it won't even load a webpage. Even when I am in the exact same spot and it worked the last time, I connect to vodafone mobile broadband, it says it is "connected", but simple things like Facebook won't even load, and it has before on that same reception level. My prepaid mobile is also with Vodafone, and I sometimes can't get reception even inside my house, which is quite clearly inside a vodafone 3G coverage area. If the call does go through, the call is usually dropped, and if it is a conversation of any particularly long length, I can get up to about 3 call drops before I just give up.

never again vodaphone

The usual, drop outs during calls, fail to connect when starting calls, delayed messaging, slow data rates. I don't expect 100% success, as it's wireless, but why isn't Vodafone's network keeping up with the amount of users on it? If any one from Vodafone reads this, PLEASE UPGRADE your services or people will vote with their feet.

I was a loyal Vodafone customer for six awful years. Fortunately my partner and I have moved from Vodafone to Optus in the past month- a great, joyful move!

My partner has had numerous problems with un-locking an iphone when moving to Optus. Vodafone refused to un-lock the phone, citing the old "we can't do it in store, you need to call customer service". Then calling customer service with them saying it needs to be done in store, resulting in Vodafone not un-locking the phone.
I was also told by Vodafone that they would charge me a $50 fee for moving my number over to another network, it was moved over by Optus and no fee was charged.

There were various reasons for my move. For starters, most of the time I had no reception at my house in my inner city suburb in Canberra. Ridiculous. Often I did not receive phone calls or texts.
I also experienced the infamous 'drop outs' during the majority of all phone calls. I found that after it dropped out twice, there was no chance of making receiving any calls at all.

As well as a terrible network, Vodafone's customer service matched it. As my pre-paid sim had been purchased years ago by my Dad, hence the account was in his name, when my Dad called customer service to change the account to my name and give permission to do so, he was told this could only be done in store. When visiting a store, and speaking to a manager, we were told there is nothing they could do and we would need to call customer service. After calling customer service for the second time, we were told the same thing again.

When I complained to the manager in-store, I was told that Vodafones stores and their online customer service are separate and that there is no cross-over between the two....
Upon visiting another vodafone store and speaking with a junior staff member, he changed the account to my name and told me stores can perform this process, they just prefer not to.

I also received stellar service when enabling global roaming on my vodafone account when visiting Europe in 2008. After telling a Vodafone rep all the countries I was visiting and asking if I would have service in each country, I was told I wouldn't have a problem having service in any of the countries. I had service in half the countries I was in. There re-assurance was not helpful. If I had known this in in the first place I could have made alternative arrangements.

In short, Vodafone suck and have done so for some time.

Just sign up to Vodafone only about a month and half ago and on a $69 plan and the coverage just sucks. The phone calls keep dropping out and there a points in time where there is no coverage at all. The data on the phone is also slow as. Thinking about trying to get my money back and switch providers.

I just got my latest vodafone bill sent to my email and i had paid one month in advance so should be in credit! but the dodgey bastards are still trying to get money out of me for this bill i have already paid! how does that work? and as for the service! Biggest piece of S**t. I regret ever going onto vodafone. Cant use internet on my phone unless i want to be waiting for a few hours for each page to load! and calls dropping out like no tomorrow what a joke!!

I am an employee of Vodafone and feel this website is a massive over exaggeration. I go to work everyday, get yelled at, abused, told I am an idiot... yet still go out of my way for each and every customer (as do my colleagues) to ensure the best possible outcome.and service, sometimes it can take hours or even daysof effort.... We can't help it if the network fails, we can't help it if u don't get reception, and we can't help it if the call centres r busy... so .... before u all start complaining in store.. remember that majority of employees have Vodafone as their service provider.... WE ALL FEEL THE SAME PAIN !!!!! Have a bit of consideration for the people who try as hard as they can to resolve ur issues. If u have enough time to sit on the computer and create such a website u can certainly sit on hold to the Vodafone Customer Care Centres.

Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

Vodafail have been charging me like a wounded bull for Excess data Downlaods that I am not making.
Their Mobile Broadband is so slow it is easier to use a Internet Cafe down the road than bother logging in.
My phone drops out for no reason and has shitty reception...never mind the way the company offers the same contract I signed at even less money to "New" customers 1 week after I sign my contract.
Customer service staff who do not speak english well enough to understand what I am asking for or complaining about and who don't speak english well enough for me to be able to understand them.
I managed to get released from my Mobile Broadband contract, thanks to the TIO, and I will NOT be renewing my phone contract when it expires in another couple of months...Hate the idea of going to Telstra but may have little choice. :-(

At Port Macquarie NSW and phone and data coverage is pathetic. Takes at least 3 attempts to make a call and data only works if you are lucky. I had better coverage driving up the F3 from Sydney.

In September 2010 I recharged my prepaid as usual and mid-recharge it dropped out and reconnected a couple of seconds later with a "your recharge was successful" - it certainly was for Vodafone - they double charge me within 2 seconds of each other - it took me 8 calls to India and four emails asking to speak to someone whom I could understand + explaining what had happened each time and that I could not have possible logged on and recharged withing 2 second and finally threatening to go to the Dept Fair Trading = three months to get the money reimbursed into my account.

When ever I send an SMS it takes two to three hours before it is delivered if it is at all.

Seriously thinking of moving on.

worst rececption ever, worst internet coverage, phone freezes when making calls sometimes, phone cuts out all the time during calls.

i am receiving text messages 5-5 hours later only from VODAFONE numbers.. delayed voicemail messages only from VODAFONE numbers... vodavone just fail... ive onyl started having these problems when i went on a plan contract almost a year ago. i never had this problem on prepaid with vodafone. its pathetic you pay for a serfvice u expect a service. they gave me a dodgey and faulty phone on the first contract. which resulted in going back to vodafone 4 times for repairs and once i had enough i contacted the ombusdman and finally got a new phone. i always spoke highly of vodafone but now, i doubt it very much and cannot get out of my contract. let alone let me change my number bcoz of personal problems. only way i an change my number is if i pay my contract out. wtf!!! vodafone you are a big dissapointment now!!

Looking forward to sharing your pain when 3 switches over it's network to Vodafail.

Nothing to add concerning the problems I am experiencing with Vodafone performance, they've been mentioned here numerous times already. However, after waiting on hold for hours this morning without getting through to so called 'customer care' I told lara 'complaint' and got through straight away. This happened twice this morning. So I suggest responding to lara with the one word - complaint and you may not need to be kept on hold for hours. Both Indian call centre operators (Sarah and Dexter) were helpful and courteous, cosidering the constraints and no doubt adversity they are being subject to. I wish you all the best of luck in resolving your issues.
regards, Tyrone

Its pathetic that 3G says it has full reception, but the minute you connect to something, it slows down drastically or drops out completely. Basically can not connect at all on the weekends. I can not take calls inside my house, but suprisingly, like so many Vodafailers, if I step outside, reception is fine. But wait, if I go past my mailbox....FAIL!
I live central to town and do not have a highrise anywhere around my home.
Has been like this since I started using the $49 CAP.
WTF is going on you Voda-idiots?

signed up with vodafone because i was told i would get coverage in port hedland and karratha...cant make a call or get one , cant even get enough coverage to ring vodafone to unlock my phone so i can use another carrier. stuck in the middle of F$#%ing nowhere with no service!!

Been with This failure of a network for 18 months and have had all the same problems and been served up all the same lame stall tactics from their so called customer service people. Sick to death of being totally ripped off.
I'm with PiperAlderman, I no longer want to be just released from my contract, I want serious compensation for all my loses due to Vodafone.
you should have released me long ago Vodafone, now I want blood.

It's hard to have moderation when Vodafone is so frustrating!

constant ack of coverage in metro area of perth, 3g non existant, to get coverage i either turn off 3g and use 2g or turn 3g on and hope for the best. internet is slow on phone some areas i.e claremont showgrounds coverage on one half of oval move to the other nothing???
all i can say is cancel my contract and im off to telstra

They as other communication companies need to employ people you can understand and get real help from. I have has to hang up a few times because I could not understand the person I was talking to or they could not help me. It takes the push of 3 or more buttons before you even get to speak to anyone.
What happened to real customer service.

Calls fail continuously, sometimes goes to voicemail immediately. Trying from and to, doesn't matter. Restarting handsets doesn't help.

I have a business to run, i am losing jobs because clients cant get through, My daughter is due to have her baby anytime and i am finding it very hit and miss when trying to call her, We advetised for employees and the same day vodafone went down for the whole day so we couldnt take any calls. tomorrow we are going to Telstra

Hubby and I both have a vodaphone service and can't communicate when we are out. Either no service or cuts out in the middle of a call. Thanks vodaphone $120 per month for nothing!!!!!

In summary in my opion Vodafone have failed me (and I'm sure many others) when it comes giving service. No business is 100% perfect all the time, and you can never satisfy everyone. But the general rule in business is to look after the customer. For some time now I have felt they can't get this fundamental thing right, when you call with a complaint, problem or question at the very least you expect a timely response and better still from a person who can speak proper english (no disrespect). When you push various buttons to get where you think they want you to go, then EVENTUALLY have someone answer, but the conversation gets mixed up because of the overseas time lag and to top it off the keep saying excuse me because they don't understand you. Vodafone prides itself by having their logo plastered everywhere, but why not put some funds and time into where it matters - Customer Service.

Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

we experince the shittest reception and never ending call drop outs at our house!

i have proved this by comparing my friends mobile phone reception (telstra)
which he always has full 3g reception and we barely ever get one bar

voda has failed badly

We were with Vodfone for 5yrs. All was well until about 12 months ago when every call made or received droppped out after 30seconds.Then my husband who uses his phone for his work got a bill for 380 bucks. Thats 300 above his cap, which was the first time he'd exceded it in 5 years. That was the last bill he got cause when he phoned Vodafone and complained the increase was due to the drop outs and call backs he had to keep making he was met with a rude, but English speaking CSO who said she would refund everything over the cap price if he stayed with Vodafone.He said what's the point if I've got no coverage. She said it was probably the phone and to turn it off and on once a day. It didn't help.He switched carriers. So she said Vodafone would refund 138 dollars(don't know where this figure came from) and they would send a cheque. Fast forward a month and SURPRISE still no cheque. So I emailed them and got an automated response. I rang, waited for 45 mins, got disconnected. Rang next day waited an hour.Spoke to India explained situation and got the run around. Eventually got them to agree to send a refund and got his name and ext. number. Still no refund. I rang again and explained whole story yet again.A cheque for $38 turned up.I rang again to talk to complaints dept. and was told i could only lodge a complaint via email, which i did and received an automated response after 2 weeks and my ringing them again. The response said if I had a complaint to call customer service.I emailed them back and asked for someone to call me back and left my number. I got a reply that said Vodafone is unable to contact me via that media. Ha Ha. A phone company that can't call you using a phone. So if you like to use your phone as an ornament and enjoy getting the runaround, sign up with Vodafone.