I was with 3 for my 24 month contract and it gave me minimal grief since upgrading and having to switch to vodafone it has given me trouble every single day. Internet 3 is hopeless. Slower then dial up from 1999. Takes over 5 mins to load a page if not at all. 3 was always quick to update and upload pages. I think its wrong to sign up with one company be happy with it and then sucked in to upgrade to another company which is apparently considered the "exact same" when in fact not at all. they don't even feed off the same phone linea. so how is it the same BRING BACK 3.

if you ever loose your mobile phone, dont bother trying to call and get it tracked, they wont help. a few days a ago i lost my i phone at a petrol station so i called vodafone to see if they can track it but the the customer service rept. said its impossible to trac it. so i got my feet and looked around and found it lying somewhere on the middle of the road. what a help vodafone.

I need to pay an urgent payment to a building contractor doing work at my house.

Always do it on the internet. When transferring large amounts internet banking SMS's you a code to complete the transaction.

Bayswater no service !!!. Come to thik of it I have not received any SMS's for a while now as well.

Pathetic service.. Cannot rely on my phone anymore...

Call drop outs every single freaking day!!

The company charges double every time I call, and even when I don't call anyone, they charge me double. And I wanted to wait a bit to pay but they doubled the amount so I didn't pay them for a while, and they closed down my phone in September and none of my friends could contact me until I got a new phone and this time it's telstra.today they gave me a bill saying I have to give them $18000

Ok, The 3G is laughable, doesn't work 8/10 times. So I don't even think it would be possible to use my 2 gig allocation. Lucky the phone thethers to my wifi.. At home at least.

When I went to the chermside store to buy a phone I got stuffed around by this guy that had no idea how to use their own software. I had to continually tell him which fields to fill out and how and he had to et the other store person to help on 4 occassions as well. It's not rocket science! It says first name, one would think it obvious this is where your first name goes? So after 70 minutes! Just trying to complete the application with this guy it failed my credit check on 50 dollar a month plan when I had plenty of supporting payslips and bank statements. Oddly my bank gave me a 5k credit card (which I was forced to get in order to submit my application online and avoid the shop assistants). I completed the form by myself on the net, put in all my info and details in the right boxes and got approved...

The store people can be very inept, the call centre people are about as bad. If you ever get through to the right department withou your phone battery going flat from being on hold.

Got a message warning me I hadn't paid my bill and must immediately do so! Weird because my bill gets direct debited from my credit card. Check the credit card and nothing. Called them back to inform them they had forgot to debit my account. They claim the debit was denied.. Weird no sign of any attempt on my bank account, credit card with plenty of credit. So they tell me to bpay it. I do, and phone to confirm this. three days later (on the correct billing date) they debit me the full amount again!!

I think you know the rest...
Al

This is the worst service to be provided to customers, i tried to call them again today an after being on hold for 20min someone answered an the line cut out! what a surprise!! no service on iphone 4, no 3G on USB stick, call drop outs etc etc etc it is never ending with these people an they have no answers!

I have had little or no data connection at my home in Balgowlah NSW, Sydney CBD and now Brisbane CBD. Even having gone through Vodafone's complaints tool online I have, after 3 attempts been told they can't do anything for me but are working on improving coverage

SIM card was not responding had to get another they then changed my number which I was not at all pleased with as I was then forced to alter my stationery to suit.

What is this mess you are in

I still have a 3G iPhone but still considered a reasonable smart phone and noticed tolwards the end of last year 2010 my data and smtp pop email from personal and work email accounts
started to drop the sync and missed important emails.I did speed tests with speed test apps
and it showed some good days and bad days when I tested.I decided to do a test on my Vodafone iPhone contract phone aaaand....results below....
Type 'vodafail' into safari google and see how it almost fails to load?Then type Vodafone into it and see how quick it seems to load (quickest I've seen this phone run online).
Type 'Vodafone vodafail' and it seemed to trick what looks like the port scanners at
Vodafone central.then back to Vodafail and it loaded.I am soon to be out of contract and have been a customer who has paid by direct debit for 13 years .WTF happened to such a great company that used to defy fault and took it to (rip-off telstra and optus) now they seem
to be picking up the wounded ex Voda customers.just going to wait a while after contract expires
and maybe buy a medium quality android phone to eliminate hardware obsolescence and see if
The big V can make a come back after they get a thumping from the blue chip boys.hmmmm in the
IT world business customers would be rope-able .Its like buy a Mercedes AmG car and it having a Hyundai excel 1.5 motor in it.

I am so disappointed, just signed up to a contract to save money and whats the point??? I teach autistic children and need the phone as a matter of urgency, and I can never get a signal. I would like out of the contract but I dont think I can. So displeased.

I have been with Vodafail for a long time now and recently upgraded while living for about 6 months or so in Tasmania. I on the phone said to the sales guy, 'we are moving to Sale/Traralgon area in 6months time can you make sure we have coverage'. His response was that we should have no problem. The coverage maps suggest this also.

However, once here, I was confronted with constant call drop outs, poor quality calls, awful data and various other connection issues. I called, got put on hold, put to technical department and then finally to the retention team. I told them of my woes. The rather scornful bloke on the other end basically said he wasn't cancelling my contract because my conversation with the sales guy was never documented. I protested saying that the coverage maps said we would have full and unabated coverage. He said that he was sorry and offered me to change to the unlimited plan (45 per month) and we would have this free for two months. I said to him thanks, but this means nothing if our phone is constantly dropping out and being a pain. I then told him I'd take it further. He said I couldnt' go any further but him.

I called complaints later and spoke to an English guy (from the UK) and he said sorry a million times before suggesting (surprised me) to go to the TIC....so here I am. Nice phone, beautiful two months free...but a coverage that is so awful I may as well try and establish my own network by launching some satelittes. With 18months left on my contract, I can't tear it up unfortunately...

Woe to Vodafone, the worst telecommunications company..and that's saying something considering we have Telstra....

Just got a 24 Month plan with Vodafone, with 1GB usage, have no way to check what I use as the system hasnt worked from day one. I phoned the staff to tell them. had to wait forever like usual. They said to wait five days, and forwarded it to the dispute resolution team. I waited a week, and got an SMS from them saying the problem is fixed, but it is not. so i am back at square one. I am past angry, i can only laugh nowdays,I cant fully enjoy my plan and its usage without knowing what I am spending, yet They have frustrated me that much i Don't want to waist my time to call back ? Whatever, I hope you go out of business, my service wouldnt be much worse. Sam Girgenti

I screwed myself by opting vodafone....I just doesn't work

Officially the worst Call Centre I have spoken to Can't read, Can't write, Can't talk, Can't follow simple processes, I think we need a new website VODACAN't working on it.... I cannot for the life of me understand why Vodafone is doing this to us Aussies. VODASUCKS....

VODASUCKS don't have a complaints department or a TIO team. As they'd have a bucket load of complaints every sec of each day. So they have a Resolutions team that is made up of ghosts that don't like people, so leave a voicemail never to heard back from.. Hahaha Tried it and am proof

I live in the Adelaide Hills area. Last week purchased a USB modem after checking I would be able to get coverage where I live. Activated it last week by phone. Cannot get coverage at all on any part of our property. Does anyone know if I would still get a refund from Woolworths, as that is where I purchased the modem? Thanks

Approaching the ned of a vodafone contract with 40 handsets.
When questioned on a payout figure I was told $9,000 plus GST.
When queried I was told balance of contract $1,500 plus handset credits offered at beginning of contract.
Onc checking we have actually had $3,500 of actual hardware supplied over two years. Voda could not explain why I had to pay the full balance for equipment that I had not been supplied with. Needless to say our Voda contract will xpire in one month and will not be renewed despite offers of free handsets, free access for two months etc etc.

I went from Bathurst to Sydney over the weekend with my Nexus 1 and no matter where I went I could get NO data based services to work. Since getting back to Bathurst I've noticed their 3G service isn't working and all I have is (poor as usual) mobile reception.
This isn't a service.

I live in the building opposite the Vodafone office in Chatswood and I dont get reception in my house. I have to stand in my terrace while making a call, which is ridiculous.
Also, a little outside the city (any city in Australia) and Vodafone network conks off.
And I am not sure if this is applicable here but I have a 3 internet service is even more deplorable and I have been told that 3 functions on Vodafone network. The net almost never works except at night and when it does it is painfully slow.

1. last year my husband was in UK for a couple of weeks. THREE DAYS after he got home, I finally received a text message he had sent from Heathrow. As it turned out he made it home (roughly!) on time, but if this had been a message to say his flight was cancelled or whatever, then not receiving it would have been a serious problem.

2. I am a senior doctor in a major public hospital and when I am on call (usually 24/7 for 2 weeks at a stretch) I have to be available at any time, for emergencies. Given how often I look at my phone and see "no service", this is a significant risk to patients.

3. My husband and I both have vodafail accounts and until a few months ago I would send one cheque to cover both payments each month. Recently and without any warning or notification, their finance dept became incapable of dealing with this complex and intellectually challenging task of crediting two bills from one payment. So without any communication they simply paid the full amount onto my account, which therefore ended up in credit, and sent my husband a rude message to say they would suspend his account if he didn't pay up. When after dealing with several people at some call centre somewhere offshore I finally managed to speak to someone who could understand what my problem was, she was unable to do anything about it, couldn't transfer my credit balance to my husband's account, couldn't send me a new statement showing that mine was in credit (because they can only send one bill a month!), etc etc. She did however offer to credit $25 to my husband's account to compensate for the inconvenience - but having just now received our next lot of bills, that hasn't happened.
For one thing it is PATHETIC that they can't deal with this anyway, and for another thing, if it HAS to change after EIGHT YEARS, why the hell didn't they notify us before actually changing it?

4. and now to add insult to injury, I just got an SMS message telling me I have to pay $133 - which is in fact the amount my account is in CREDIT due to their previous cockup!!

We are asking around for "word-of-mouth" as to who to change to - assuming we can get out of our contracts with Vodafail - but it certainly won't be Telstra, as we're looking to find an alternative to THEM for our landline and internet!

Just received an SMS from Vodafone advising me that I need to update my email address so they can send me my bill electronically, otherwise I'll be charged a $2.20 fee for them sending out a paper bill.

My email addresses have always been up to date on the system. I have not been sent a single email from Vodafone. And now they tell me they can't send an email to a fully functioning email address that has been up to date on their system for the past 2 years.

Well done again, Vodafone. I'll be costing them a lot more in Ombudsman fees if they charge me that $2.20. Over it.

Not to mention the constant dropped calls mid-conversation.

Having spent quite some time trying to sort out my phone service - which has not improved at all I am now 'trying' to sort out my USB Modem. I get Poor or Very Poor reception where I live and for a while have not had a problem. However there was a two week period recently where I could not connect to the Internet at home, it was working last week and now it isn't again! As I am working (or trying to) work from home it is extremely frustrating. I have to get to the local library and use their computers if I need to do anything involving the internet.

I phoned Vodafone technical services this morning and was connected to an operator after a 12 min wait, we were on the call for a total of 20 mins when my call failed - no one has attempted to call me back so I guess it is up to me to phone back, make a cup of tea and 'wait'.

I am not happy with the phone service, the USB Modem and the lack of any helpful service from Vodafone and want out of my contract.

Very, very poor internet connection wherever I go including the centre of Sydney! Changing providers with better 3G is difinitely on the cards!

Vodafail

I couldnt get the best of my gigabytes, most areas slow and could not load any data. Phone calls gets cut off every few minutes. I just had enough of it but locked up to a 2year plan

I have a full bar and i could hardly get connected, one connected i always get disconnected! I travel a lot and could only maximise my call and internet (with full disruption) at home...again FAIL!!!

Just spent the weekend in Melbourne where I really needed my iphone to get around only to find data speed and reception is worse there than in Sydney (and I thought that wasn't possible). What a shame Telstra removed all the public telephones streets 'cause I could've used a few over the weekend.

Last year November, I chose not to be ripped by Telstra anymore. I switched to Vodafail considering the advantages (iPhone4 paid out in 2 years, $500 worth of calls, 1.5Gb internet). How would I know Vodafail was indeed a fail? I suffer with 3G reception in Melbourne CBD. How come your phone shows full bars of 3G reception and takes ages to load a simple website? Gotta be VODAFAIL. How come your calls drop when you walk on Collins Street in Melbourne CBD? Gotta be VODAFAIL. How come you check your phone at home in Caulfield North and find it searching for carrier? Gotta be VODAFAIL. The sad thing is. We live in Australia, the so called 1st World Country. And you really have not many true alternatives in mobile communication. You either bend over for Telstra, or get a crap treatment by others. Proud to be an Australian indeed.

Can any one help.
Two and a half years ago I was conned into signing into a contract with vodafone. I believed that I would be provided with a service. Over time I realised that I was being taken for an idiot. Two areas of concern are TXT's from my cell phone not being delivered. This created a personal situation where my daughters felt I was no longer intersted in them. The main concern on a different contract was not being able to get a signal to link with the internet. Rather than drone on I subsequently purchased an alternative sevice and attempted to contact Vodafone to organise termination. This has been an education to say the least. can anyone provide me with an email address, surface address or phone number that I can get a response. If this is being monitored by vodafone be assured that all my efforts have be documented and what ever the outcome State and Federal representatives will be kept informed.

Where is the reception in Eltham 3095?

I've had problems with vodafone since decemeber ! The amount of times I have seen call failed on my screen is ridiculous!! Now to add to the mess I havnt been able to send mms for almost three weeks and the Internet hardly works . It's driving me crazy! I have rung them twice today after being told to do some crap to settings to fix mms I've rung them at least twelve times the past two weeks and nothing Changes. I find it ridiculous that' all they can odder is three months free! Or 25 percent off if I want to cancel which is 700! I don't think so. I just want to cancel I don't want three months free I would rather be paying for a good service! Then the hide of him to ask if I wanted to sign up for another 24 months today to get a phone um no !!!!!! Tio emailed two times and done nothing !!

Internet balance sms...We apologise this service is currently unavailable until Friday 18 Feb. Please call 1512 until then.19th feb...We apologise this service is currently unavailable until Friday 25 Feb. Please call 1512 until then.

Ran some wires through the roof today, had to ring the person inside the house, while i'm outside on the highest part of the roof.

No service !!

been having intermittent coverage on both mobile internet and mobile phone for days, had no coverage for 13 hours yesterday. wanted to cancel my mobile broadband contract and was able to contact vodafone only when coverage was back... because it is my only source of communication.

however i was told that i need to find a telephone to contact vodafone when i was not able to connect to the internet. first, the waiting time to get to a customer service person on the other end takes a really long time, secondly, that person would most likely transfer you to another department whom you would need to repeat your issue to (again). without vodafone coverage in my area, i'd be spending a bomb on calling vodafone from another telco.

thanks for the inconvenience.

I was waiting to heaar back about a job interview that I had attended last week and I hadnot heard from the company for 10 days and when I rang to follow up they said they had tried to reach me on several occasions but the phone just rang thru apparently and I was also advised that some voicemail msgs had been sent. I had checked my voicemails and missed calls each day and there was not one msg or missed call that came up on my phone fyi they gave someone else the job FAIL VODAFONE

I forgot to mention,
Few months I think around November 2010, I purchased a vodafone 3g usb dongle (prepaid) and was trying to connect. The connection was a bit low and I called up vodafone customer service. AFter the usual waiting to be answered, the guy at the other end asked me
" Is there a tree near your house?"

I found the question really silly and asked why? and the reply was "because sometimes that obstructs the 3g waves"

Hmm... makes complete sense to even break the walls of my house so that I get better reception (sarcasim intended just incase vodafone still doesnot get it).

I am writing this to understand if any of the problems that I have mentioned are stille existing?

I used to be with Vodafone, but gave up on them largely because 3 problems

1. No network coverage in shopping centre. Even Virgin/ Optus gives me excellent coverage standing at the same location within a shopping centre.

2. Calls to vodafone customer service would take 25 minutes minimum before the call is answered by a human at the other end.

3. No Network for most of my train journey between Sydney and central coast. Painful experience.

I'm trying to get my usage details from the vodafone website, as my monthly rollover date is tomorrow.

"Please note: Due to continuing delays, this information is only current as at approximately 72 hours ago.
We hope to have this reduced to normal by Friday 25 February.
For more up-to-date information, some customers are able to:
- Call 1512 for your current months remaining entitlements, or
- Call 1555 and selecting option 1 for touch tone, option 1 for accounts then option 2 for amount owing.

We apologise for any inconvenience."

Vodafone is completely useless.

I have also been trying unsuccessfully for 3 weeks to get the date that my 24 month contract is up.

it is nearly pointless trying to make or take a call from my house (in Griffith!) as the reception is appalling and I can only hear about one word in three, and calls often drop out after a couple of minutes

Just wanted to thank this site for inspiring me to stop putting up with Vodafone s*@t service - now a happy customer with 3G siganl with another provider

very bad reception
no internet
trying to run a business

Recently got a Vodafone mobile usb and its constantly dropping out (dropped out 2 times while i was reading pages on this site) and has a 2 bar connection at max even though i am in an area thats supposed to have good connection

Consistent drop of phonecalls, calls going straight to message bank without my phone ringing. Connection Error, Phone not connecting to internet and more

My phone has little to no service! and the company doesnt care at all. There advice is for me to pay out my contract to a value of $480. It is so frustrating, so Im going to put it in the drawer pay the $29 monthly fee and just get a pre-paid to get me by until the contract runs out. I must have a mobile that works with appropriate service, I have an unwell mother and little girl, so need to be contactable and vice versa, shame on this mobile company!!

Hi I Have A Mobile Broadband DOngle I Have Been On Here For 18:00 Muinits Just Looking At Facebook Chat And Ebay It's Used 12MB Of Data Is This Normal It Used To Use About 4MB? Plus It Always Disconnects Me Even When I Have 4 Bars Of Signal

I have two nokia phones one on a $29 cap and the other a $49 cap. Vodafone emails me a copy of my bills with records of all my calls. At no time have I exceeded the the caps (also shown on the bills) and I am being charge in excess of $140. I was previously on a vodafone prepaid $49 cap with an older phone and very rarely exceeded my cap. I only got the new phones because I was begining to have reception troubles, but with the new phones it has been a lot worse than before.

call dopped off, no network, no reception. I do not know why Vodafone is still existing in the market, given its poor services and netwroking

We have two iphones with vodafone. They tried to tell me it is the phones that are the problem. We get about 90% dropouts, but can't use the phones at home because there is dodgy reception, I spent 80 mins today with various depts. and got the almighty runaround, even though they acknowledged that they had network problems. Their solution was that they would 'investigate' but would not give a time frame. I got really p'd off when the line dropped out halfway through the call to their technical dept. When the guy phoned back about an hour later, he told me I had been on the phone, as he couldn't get through Told him that was typical of my experiences, phone wasn't engaged, just showing No Service. Their latest solution is that I should get another plan with another provider for 3 months while they sort the problem and they won'r bill me. WHO IS THE IDIOT HERE?

On a contract ($69/month combo) plus a contract for wireless broadband ($39.95/month) and live in Toowong, 3km from Brisbane's CBD. Bugger all connectivity with the wireless internet and flat out maintaining 2 bars GPRS on the phone. Brand new Blackberry Bold as part of the incentive to renew with them.

Have purchased a Telstra Prepaid Wireless USB PLUS an Optus Prepaid Wireless USB just to reassure myself that it was Vodafone's issue and not the house, or the handset.

The funny part about all of it is that I need to plug in my Telstra or Optus stick to get online to pay my Vodafone bill every month. Have finally contacted TIO after being ever so patient with Vodafone's response "improvements are planned" and now awaiting response from them. Wish me luck!

dropped calls, calls failed, txts that take ten goes to send. repeat!!!!

For the Past 3 Weeks my Iphone has been getting NO SIGNAL at all!!! i am fed up with this shit, WE DONT PAY VODAFONE TO USE A PHONE THAT CANT CALL!! WE PAY VODAFONE TO HAVE A GOD DAMN PHONE TO USE! I cant believe how stupid vodafone can be! Obviously they wouldnt care about how much pain we've gone through! I've pissed off my friends by making them think i hung up on them, they thought that i never replied bak to their texts when i always did, but the fucking laggy server made it look asif i didnt! So many things i can go on about! IM NOT HAPPY! I should've just stuck with Virgin $99 Unlimited cap~ FUCK MY LIFE AND FUCK YOU VODAFONE!

Ok, So back in the beginning of December I was lucky enough to get out of my 3 vodafone contacts only 10 months In. I made the decision to port to Telstra and have had trouble free mobile since then (thus proving it was their network and nothing to do with the handset) Voda agreed that to waive all termination fees if I sent back the handsets. They made a note of this in the customer notes (which I now have a copy of thanks to a helpful Vodafone store). They sent me bags and I sent back the handsets the same day - that was more than a month ago.

However... I then received a bill for just under $3000.00 for contract termination fees and two subsequent overdue notices. I have called Vodafone three times so far in regards to this (at my expense being on hold now that I cant call 1555 free). All times they have acknowledged that there are notes saying that I have been given authority to cancel for free but for some reason they cant seem to translate this into their billing system. I keep getting told to just ignoor it. And that someone will sort it out.

Once customer service rep actually told me that my service had been suspended for unpaid bills!! HUH!!! Seriously how stupid are they - I am not with voda anymore!!!!!

Now I am seriously worried that they are gonna say sell the debt to a debt collecting agency or put a black mark on my credit rating.

I have just raised this with the TIO - hopefully they sort it out. But has anyone else had this problem after they were told their contracts would be terminated without exit fees?

I can barely get any reception and it constantly cuts out so I have to keep calling back, quickly depleting my credit. It is very frustrating.

Goodwood to Adelaide Tram showing one red bar unable to surf everyday.
Adelaide to Karulta park PM showing bars unable to SMS, DATA or CALL.
Adelaid City during from 12 noon showing signal but SMS no send, no service (the circle of death keeps spinning on iphone 4)
No coverage in York peninsula most of the trip.
Problems since December.
18/02/20111 1PM vodafone store Adelaide City had a line to the door to the back.

I am a business customer with 14 mobiles on the plan (orignally with three mobile) we were led to believe we would have the same coverage as Telstra and were lied to. I am copping unbelievable flak from the users and now cannot even speak to anyone. It took three days to speak to a person, then I sent a follow up email and received an "out of office reply" (twice). Anyone know the exact phone number to call to cancel the contract?

I've been having an hour or two a day of network outages, SMSs which lag and then come all at once, sometimes two or three times of the same message, Some days where the reception is fine for calls but there is no data services at all. I've been a customer for 11 years this is such bullshit, am thinking of switching to optus but I hear they are shit too. Might have to switch to Telstra.

I am sittign in my office and have an email on my phone that is not on my main computor and I need to send it on to a client and no service. Can't email, phone or text. Just tried to call vodafone and all I get is call back later we are having technical difficulties!!!!! Yes Me too!!!

This is the 2nd time we have had challenges with Vodafone today!!!

mess is an understatement. Lost my phone number, use for business, given temporary numbers that don't work. bought credit that is not there. can't get any satisfaction from the shabby customer service - i seem to be calling them daily - have switched to new phone company but want my old number and credit with vodafone for business

I work in the CBD and have constant reception dropouts, how do these crooks get away with this?

I can't believe what I have just read on today's The Age Online, quote "The telco says it has since increased the capacity of its network and resolved most of the major issues around dropped calls and delayed texts and voicemails." This has been the worst week for call dropouts in all my time with Vodafone! Either they are being dishonest with the public or this is the best service we can expect, either way I am jumping ship at the end of my contract!

Got told by their crappy customer service team that i was given free minutes and texts because they stuffed up my login account to their website.

IT DIDN'T HAPPEN!!!!

I called back and said they were a disappointment and that alot of people had complaints towards them. The customer service rep said "whose been complaining, he hasn't heard of anyone complaining against vadafone. - WHAT AN IDIOT!!!!!!!

Vodafone and Lara sucks! Just Terrible

I HATE VODAFONE!!!!! I have been a loyal customer for over 10 years, and they used to be good. The last 12 months there is late voicemails, late text messages, not sending text messages, call dropouts, call failed, internet not working. And you can never get through to customer service, on hold for hours, they over charge me. VODAFONE SUX!!!!

I made a payment as soon as bill arrived on my e-mail, their system didn't cleared it and now they are asking for that amount in my next bill too......I called customer service three times already and all they do is take my name credit card number, all the details and ask me to call in next 5 days.....and the vodafone website never shows uses detail in 3-4 days and when the expiery date for the month arrives the website doesn't show detail for 7-8 days.......

No Coverage, reception and poor service

After trying my SIM in different phones the only conclusion that can be reached is that Vodafone are a definite VODAFAIL. I have been with them for 7 years now but in recent months have little or no reception and when i do have full reception the call disconnects and i have to make several calls to finish the one call. Most time the call wont even connect - even on full service!!! Not to mention the changing of my Cap Plan without my knowledge and me being up for over $200 in calls on a $49 plan...... NOT A HAPPY CUSTOMER and am very ready to DITCH them!

Don't know where to begin - long term problems with both customer service and coverage. Latest problem? Noticed that I had a direct debit coming out of my bank account from vodafone which I never permitted - I have never given any company permission to regularly direct debit my bank a/c. Vodafone had my credit card details after I made a one off direct debit last year. Phoned up to complain and request that my contract (due to end june) be cancelled due to this issue and other extensive problems and instead of honouring my request to cancel the contract, they offer me a 'free handset upgrade' and suggested an iphone. However I find later that the 'free' upgrade was only if I agreed to another 12 or 24 month contract - so not really 'free'! During this phonecall I had to speak to numerous different departments and each time I was transferred to the next department, the phonecall was disconnected. I would wait for a cbk just in case but after waiting for a bit, I would phone back and be told I would have to wait or get a cbk. I would select the cbk option and when somebody would finally call me back, the call was disconnected again. I was getting so freakin annoyed. I was on the phone to vodafone on and off for around 3 hours and I had to phone them around half a dozen times during this time due to dropped calls. I am constantly having businesses, friends and family claim that they have been trying to phone me with no success, however no missed calls appear on my phone - occasionally a voicemail comes through hours or days later. The internet coverage is crap. I'm so sick of the vodafone pain...........................there are real staff working for vodafone - they just appear to work in another country, NOT australia.

Well, I was with Vodaphone and a pre-paid customer. Called up adnd signed up for a 24 month contract. All was going well. Phone arrived, number transfered and then - 'your credit is low'? Why I ask myself as I'm on post-paid???


Called voadphone - spoke to four people who ask me the same questions then transferred me then the last person didn't wnat to help and cut me off!! Lovely. So, I've either got a free iPhone out of vodaafail or sometime soon I hope to be connected to the service I have paid for. Eihter way - I suggest Vodafone spend less money on the Aus cricket team and more on customer service!

Constantly having dropped calls, previously never had any, now it happens all the time. text messages not being sent, or taking forever to be sent. Internet downloads are slow, chewing up battery and therefore having to recharge my battery more than normal. What is vodafone doing about it? Cant wait for my contract to expire, will definitely be changing carries, regardless of the cost.

constant dropped calls - delayed sms messages up to 2 days late-reception issues very very BAD

DELAYED MSGS-CALLS WONT CONNECT-VODAFONE BALANCE MANY TIMES APOLOGISES FOR NOT BEING AVAILABLE...DROP OUTS.... CANT CONNECT TO OTHER VODAFONE CONTACTS

CALLS DROP OUT.... MSGS ARRIVE 2 DAYS LATE...TRY CALLING ANOTHER VODAFONE AND SAYS THE MOBILE U ARE CALLING IS UNAVAILABLE PLS TRY LATER.. PPL CALL ME AND THEY CANT GET ONTO ME-AS MY PHONE SAYS ITS OFF....

I am loosing customers calls at my address at Ormiston. Each time I ring Vodafone to tell them of my problems with coverage I am told it is being updated next month. We will be running out of months soon. it is very sad that we are ringing people in another country that are very difficult to understand because of our language barrier (which adds to our frustrations) and they are just telling us the bull that they have been told. They have no way of really helping us, which makes it even harder to stay calm. Vodafone .......I want out of my contract...........and deart I say that filthy word I want to be under the "Telstra" network.

Another issue at Vodafone

http://www.theage.com.au/technology/technology-news/vodafone-forced-to-give-free-calls-after-recharge-debacle-20110218-1ayti.html

The article states at the end that

'The telco says it has since increased the capacity of its network and resolved most of the major issues around dropped calls and delayed texts and voicemails.'

This shows that they no longer deserve any patronage from anyone. Nothing has changed at Vodafone but they are constantly trying to make people think they have changed.

organised crime at its best.

I am surprised that this website is not heavily documenting the current problem, which has been going on for days now. Customers on prepaid, are unable to recharge. So if you're out of credit, tough luck. I went to the vodafone store in Broadway, Sydney, to find out what was going on, and the guy that 'assisted' me, acted like it was totally inconvenient of me to be asking what was going on. I have been with Vodafone for over 7 years, and during the last few months, have seen them deteriorate to such a state that they can no longer function. Why is this? Outsourcing of jobs to cheaper and less qualified employers, most of whom seem to be based in Bombay these days.
Incredibly pissed off. Telstra, here I come.

Whe I tried to cancel my vodafone account they asked why and I said poor coverage and not getting sms alerts.

The lady told me that I would have to speak to technical services before I could cancel.

I told her I did not need to do that and I am not helping them troubleshoot their network issues (which are clearly documented).

After 3 more transfers a guy cancelled my account.

I can't believe how much the telemarketers are in my opinion are deliberately misleading customers into thinking they have to speak to tech support before cancelling.

Looks like to combat the mass exodus they are making it harder for people to cancel.

This is dishonest and in my opinion immoral.

What a disgrace. Sad to see a company I liked so much revert to dishonest tactics like this.

Shame vodafone, shame..

VF is not what it use to be, had a VF contract 2 years ago and all was well, re-signed this month (Fbe) with iPhone 4 and service is rubbish, regularly no calls in or out and poor data. excessive witing times on support centre and after 10 days, they finally ring me back on my complaint email to accept their service is poor and has been for a while (they couldnt answer me why, if this was known, they did not disclose before I entered into a contract) and recommending that I buy a pre-paid phone and transfer calls to it until the network is fixed in 2-3 months time. Idiots!

In order of events

- general connection problems everyone else has been having

- store tells me to call the hotline, only interested in sales

- hotline is rediculous, cant get hold of anyone

- email contact system via website kept showing errors when i submited

- contacted TIO, got a reply in 2 days from vodafone via SMS saying im out of my contract and a letter detailing is in the mail

- waited 2 weeks for the letter

- i got a call yesterday saying im elligable for an upgrade, my cancellation has been pending for over 2 weeks, vodafones internal communication is non existant

- my service was switched off at midnight without any warning

- i just tried to unlock my phone via the website so i could get onto a new sim tomorrow, but the website stated its going to take another 10 business days and they will contact me, how can they, they just switched off my service!

I will never go on vodafone again so long as i live

I am in the Australian Defence Force and when I signed up with vodafone I was reassured that wherever I went I would have full reception. Also that if I had problems that they are very good at fixing problems for Defence members. Ever since I got to my current posting I have very very little reception. Calls and my mobile broadband are continually dropping out as well as being extremely slow. Being in Defence I depend on my mobile reception to keep in contact with famile back home. Every time I have called to fix the problem they either hang up, never answer or never ring back when they say they will only be 5 minutes. I am sick and tired of their poor excuses and bad service I will be leaving vodafone as soon as possible and never going back or recomending them to anyone else.

Well,they only took over 10 hours to make a no-brainer decision to issue a blanket sms advising recharge prepaid was down and a second sms minutes later advising all low cred prepaid have "free" national calls for the duration of the problem. These messages came through at 17:40 est. way after business closed for the day for most people, after 1,000s of customers joined the queue, but and I may just be a little cynical here but, after the media had got on to it but before the 6pm news. This may be bs or it may not be but I was told by a vodafone rep. that the voda service had gone right to the dogs since they bought and imported "3"'s customer database without adequate upgrades to Voda's infrastructure. When I first got their wireless mobile net, the software had been written over 12 months before and was useless, I phoned got Cairo and they said they would send me the s/ware update and to go to a voda store to get it. The voda manageress threw me out, lol, of the shop because after they told me they had NO access to the net generally, that as they had emailed me the upgrade that was their duty discharged, when I asked how I should access my email without net access she told me that I should try to find a friend or family member to download it for me- sure! I looked and the upgrade was only a mere 70 megs!!! yep! 70 megs, well it didn't work, did it. Altogether that month I spent almost 60 hours in Cairo (where their call centre was then)(not a joke) with phone monkeys trying to send this I.T. grad back to kinders. In the end I threatened then with TIO if they didnt courier another dongle to me the next day. The net now works but is no better than, and sometimes worse, than the dial-up I had had. The small saving grace was I never have to deal with the insects at Telstra re a landline any longer. Surely pidgeons could be more fun, with small monkeys on small dogs for local messages. A new era in 21stC communication.

Calls continuously dropping out and voicemails taking up to 4hrs to come through after the call has been made. I live only 10-15km from the CBD of Melbourne. Even when in the city, in certain buildings the signal is gone :(

People I am pleased to say that since I lodged my complaint with TIO 8 days ago I have now been released from my contract (I am only 10 months into it). I started the process up early Jan talking with Vodaphone and trying to get my phone sorted. After many phone calls I decided to send an email to TIO in Feb.

If anyone is serious about getting out of there contract all been over charged I have found you only have one choice...TIO

I belive that the customer service people you talk with before hand will drag the process on as long as possible, till A. you just get tired with it and just keep paying it or B. you file a report with TIO

Only recomendation I could give to people is to remain calm and try to be a nice as possible to who ever your talking to over at vodaphone, its a proven fact if you act like a tool that that person wont be as helpful as if you where just nice to them.

Im not sayin suck it up and just take it, you have TIO in your corner helping you out, let them deal with Vodaphone.

Being nice has meant that when I last called to make sure I could port my number, the lovely lady I was talking to basicly waivered my bills from my original complaint in Jan. She didnt have to, but I asked nicely and she did which just proves that being nice does pay off sometimes

Good luck to anyother people out there in the same mess, just stay calm and if it gets messy TIO will solve it so Relax guys ;D

terrible data speeds during most hours of the day, dropped calls, signal drops to nothing for no reason, very slow customer service (very long waits on the line)

Near Westfield Doncaster Shopping centre in the eastern suburbs of Melbourne when the call fails to connect repeatedly.

Signal strength falls to two bars max.

Vodafailing me

Like everyone else had calls dropping out, no reception at times, text messages coming hours later, no data access in the middle of the CBD. Rang up to complain, waited 40 mins for the call back and within 10 seconds he goes technical issues transferring you now, was still on hold 20 mins later, got the sh*ts and hung up. Ported to Telstra and now i find i have a $700 early cancellation fee. Called them up and he goes you should have stayed on the line and called again, even if i had to wait forever.
Vodafone are an utterly useless service provider providing no services at all and then stinging people who go elsewhere to get some basic service.

I have family and friends frequently calling me on my home phone because my mobile has been consitently "engaged" or going straight to voicemail, even though I had not been on the phone. So annoying! They don't seem to mind taking my money each month even though their service is completely substandard.

Who has actually broken their Vodafone contract under the "null and void /unfulfilled contract" scenario discussed by the ACCC?. I would like to give it a go and would like to know how others have fared...

I'm so over calls dropping out and delayed voice mail and sms and poor coverage that in frustration I smashed my phone, have now bought a cheap phone until I go over to another carrier. Last straw today, tried to recharge and are having technical difficulties, and call to customer servive dropped out.

since joining vodaphone i have had endless trouble!!! first my calls were dropping and then i had no service at all. ive been with optus my whole like but i got the iphone 4 on vodaphone because it was on a good deal. biggest mistake of my life!! the coverage is absolute shit!! they told me it was really good when i first got the phone and it has been all lies. i called up many times to try and get through but (surprise surprise) after waiting in the queues for hours, my calls would just drop out!!! which would mean i would have to ring back up and wait for many more hours before actually being able to speak with somebody!! i recently called up asking to cancel and for them to waive the exit fees as i was clearly not recieving a service i was paying for, they suggest a techinal investigation. there investigation came back clear.. saying there was no fault in the system. BULLSHIT! i called up the vodaphone company once more.. and mid conversation the call dropped out. the lady had to call me back. vodaphone THERE IS YOUR PROOF THAT YOUR SERVICE SUCKS!! the man offered me 4 months free.. which i naively took. now 24/7 my phone says NO SERVICE. not once has it come into service int he last two days. i cant call anybody, no one can contact me, i am losing work because of it. if nothing is done asap i am taking vodaphone down!! so fucking sick of it!!

I had an account enquiry for broadband and I wanted to speak with a customer service representative, but each time I called, I got those terrible recorded messages and those same songs repeated over and over again. I'm beginning to think that there aren't any staff working at Vodafone. I've been on hold several times for over 1 hour and still not spoken with a real person.

After being with Voda since 1999, and in all that time only had 2 issues.

Now, since resigning with them in November, I've already called them twice, both with billing issues - one for charging me a month in advance, which wasn't in the contract, or advised by the shop staff who were too busy trying to find music they wanted to listen to in the store ... The other for not emailing the bill to me, and then wanting to charge me $5 to click a button to reissue it - i then received the bill once a day for the next 3 days, lets see if they charge me for it ...

Add to that calls dropping out, slow if any data flow i'm starting to think a piece of string tied to a can would work better ...

CALLS GOING STRAIGHT TO VOICEMAIL WITHOUT THE MOBILE EVEN RINGING , NO RECEPTION MOST OF THE TIMES . CANNOT RECHARGE.

I signed up with them after being reassured that I would have network coverage.
Not the case and after several attempts at contact via phone, email and a visit to a Vodaphone store I was not given any solutions or reasons. Being on hold for no less than 45 minutes each time and told via email that the case I put to them would have to be dealt with by customer service. Still waiting for a technician to cal and that was over 3 months ago
I have since transferred to another carrier and am now getting billed by Vodaphone with the threat of legal action

The prepaid recharge option has been down for half a day now. I urgently need to recharge my phone and it simply won't work. First it's completely unavailable when dialing 1511. By now, I am at least able to enter the 12 digit pin, but when I press '1' to confirm, then a recorded voice tells me sthg about technical difficulties and that i should call as well as try again. Last but not least, Vodafone has the audacity to send me a text message after my last attempt 'Hope you choose to stay on your Flexi cap plan.' This is ridiculous!!!!!!!!!!!!

I just purchased a pre-pay recharge card from Vodafone (I know, I know, glutton for punishment!) and when I went to call 1511 to activate the credit to my account, I got the recorded message that Vodafone are unable to automatically process pre-pay re-charges and that their operators are unable to do so either.
But fear not!! The message assured me they're working on the problem!

Calls not connected, calls dropping out, messages delayed overall very poor service. Reminds me of Vodaphone over 10 years ago when they firsted started in Australia, only now it is worse because everyone thought they were a good service provider 10 years on. Looks like the old Vodaphone.

ho, ho, ho! I just checked that message I left on their blog waiting to be "moderated". Well they 100% moderated it into recycled electrons, the *expletives deleted" have nixed it all together. to be expected really, hey what! btw if you are low on credit to ring 121/message bank, the message bank "outside" number 0414121121, I believe operates as a voda to voda call, someone correct me please if that's wrong. BBTW, how many dudes do we reckon they have monitoring this site, lol.