when we signed up for business phones 7 of them we were first given the wrong plan to what we signed up for and cost us a fortune

but the most annoying thing was we were told that we would get 90% coverage around australia ( we asked this because we knew that we were going to travel)

NO DID NOT HAPPEN 4 klms out of a major regional town no coverage

we were charged for two months for the phones and didnt ever have a couple of the phones

we have been battling with vodafone since we got the phones over issues on plans coverage

LMAO!

Who is this auto-bot?

I can not understand why suddenly I am not getting the photos of my grandchildren sent to me I was even in the room when they were sent on Christmas day and they have still not arrived and I know there are at least 6 photos out there in vodafone limbo

I have sat on customer service for hours and hours as well, but then decided that I would contact the TIO requesting with Vodafone that I wanted out of my contract. They called me and said they'd credit my account for $79 (my monthly cap) and, exasperated, I decided to agree since my contract is done in March. I then saw all the media coverage on the reception - I hadn't even thought of complaining! I had just chalked it up to it "being Vodafone". But Vodafone refuses to let me out of my contract. Come on March!!!

Need I Say More?

am not getting my photo messages so I am not happy at all

I just signed up with vodafone ( Talk Cap King ) on a 24 month contract which included a nokia C3 phone and a week after getting the phone it is not working and after visiting my local vodafone shop was told they couldn't help me.

As a business customer I have had countless missed calls, the only reason I know they are missed calls is when voicemail pipes up a couple of days later.
If you do try to call that poxy computer system you will finally get some person from I think Sri-Lanka as it's cheaper than Deli. With all the technical training of a chimp I assume where they work is where the only power is so it fires them up, they them treat you like you have only just climbed down from a tree yourself.

After some 10 years I have just walked away from them. I walzed in to a Vodafail store got my customer number then walked across to Optus. I was up and functioning an hour later.
Since changing over my phone has started ringing again. hmmmmmmmmmm

Vodafone has gone from being ok / average to lower than the ant excrement on the soul of your shoe. If enough of us walk their network may function again but at what financial cost to them? Sadly I suspect not enough to send them broke.

I live in the Sandgate area in Brisbane. We have been told that the signal we get for both wireless internet and mobile phones if good for our area. RIGHT. Basically, phone drops calls, continually reconnecting call. Text messages are set and dont get received until a minimum of 30 minutes to 48 hours after sent (48 hours was most extreme case I have had). I can usually get through ot the call centres (where ever they are located these days) and do speak to someone but predominately get fobbed off with lame BS excuses as to what I am experiencing or told that it can't physically happen on the network. RIGHT, you arent using it. MY wife uses an IPhone 3GS between Greenslopes and Sandgate on VODAFONE and get the worst coverage with continual drop outs and data lose.
Once out of contract I will most likely be moving unless there is a massive improvement VODAFONE.

Further to my other complaint on this site, I must add that Vodafone mobile broadband issues in Subiaco/Jolimont, less than 6km from City Centre, has affected my earning capability. I am unable to send through jobs online that I do because the download is slow even when I am able to keep a connection for more than 30 secs. I have missed a couple of deadlines now.

Not Acceptable!

How can this company be allowed to continue to sell contracts when it is clear it cannot support its obligations? This is criminal.

I miss a lot of calls. I have calls that drop out. When I try to ring the customer care line, I get placed on terminal hold. (40 minute minimum to speak to someone reading a que card.... another 20 or so minutes to speak to someone not reading the que card, but also clueless. What a waste of time.

I cannot even get coverage in my own home in the south of the Perth metropolitan area.

I cannot even get coverage in my own home in the south of the Perth metropolitan area.

we were with aapt who support vodafone and kept getting told we had coverage when we didnt and charged us almost $300 to get out of the contract. due to lack of or no coverage we are now out of pocket and should be reimbursed by either of the companies for our loss

I had a friend send me an MMS on Xmas day, I received it on the 28th.

I lose reception while sitting at my desk at work, for no reason at all.

I often send messages (mostly MMS) that are never received, or can't be received as a regular MMS is - again for no apparent reason.

NOT ONLY DO I NOT GET SIGNAL IN MY HOME, MY CALLS DROP OUT, I HAVE PROBLEMS SENDING SMS AND MMS AND THEN TO TOP IT ALL OFF, AFTER I RING UP AND HAVE TO SIT AND WAIT FOR OVER 3 AND A HALF HOURS TO SPEAK TO SOMEONE ( IN INDIA????!!) IM TOLD THAT THE LINE IS CLOSED AND TO CALL BACK, THEN I RING THE NEXT DAY AND FINALLY GET TO SPEAK TO SOMEONE WHO TELLS ME ADJUST SOME SETTINGS AND WILL RING ME BACK TO SEE IF THAT HELPS.... BUT THEN I GET WOKEN UP AT 6AM BY VODAFONE CALLING ME BACK... AND AFTER TELLING THE LADY ON THE PHONE THE TIME SHE SAYS SHE WILL CALL BACK, AFTER MISSING HER CALLS TWICE I THEN RECIEVE A CALL BACK THIS MORNING AT 5 AM!!!!!!!!!!! WAKING MYSELF AND MY NEWBORN AND MY HUSBAND UP!!! NEEDLESS TO SAY NOT ONLY WAS I NOT IMPRESSED- I WAS IRATE!! ESPECIALLY SINCE CALLING UP VODAFONE AGAIN TO ASK ABOUT MY COVERAGE ISSUES AND BEING ACCUSED OF LYING AS APPARENTLY THE CALL CENTRES DO NOT OPEN THAT EARLY THE MAN ON THE PHONE RUDELY TELLS ME!!!

I live in Ipswich Sth East QLD and have been disappointed in Vodafone ever since i resigned August last year. I live about 1 klm from the CBD and have the signal drop from 5 bars to no service constantly during the day. I also get sms ranging from 30 mins to 24 hrs late, not good if you are in Business Vodafone.
Apart from the lengthy delays on the phone to customer service. Its had enough to understand the Mumbai consultants who promise you a callback, but it never happens, its even harder to take the empty promises of "it will be fixed in 24 hrs, but never is"
Another thing that bugs me is the Local Vodafone Shop at Riverlink, Ipswich. I don't think i have ever come across a ruder bunch of so called "consultants" in my life.Ask simple questions and they pass you off to call customer service on you phone(i thought that is what i went to the shop for, customer servive, what a joke).My last visit i was ignored for almost 20 mins before actually being served, preferring to serve people who just walked in the door.When i finally got served i asked them how much it would cost to be released from my contract (a simple enough question)but they could not tell me, again saying to ring "Customer Service".
Obviously it is more important to sign up new contracts constantly then to actually look after your existing customer database.
Why is Vodafone spending millions buying Crazy Johns and the 3 network, TV and Airtime during the cricket, when the existing network is where they should be spending the money and get it up to scratch.
I hope they relise that one happy customer can create another 10 customers thru referrals, just imagine what 10,0000 unhappy customers could do for a corporations referral base.
Pick up your act Vodafone otherwise acquiring Crazy Johns and 3 network may not have been the best place to invest you money.

John.B Ipswich

Service in Ngunnawal is unreliable. You go for a walk around the block while having a conversation and you can expect the call to drop out at least once. I have friends try to call me and finish calling my home phone, asking me why my mobile is turned off. When I look at the phone it shows that it has service but trying to call it from the landline reports that it is switched off or not in a service area! I have been a vodafone customer for about 12 years and feel the service has deteriorated. I recently purchesed a post paid sim only contract as I neededto be able to send and receive SMS as a minimum while overseas. My prepaid service was not able to be used in the contry in question so a post paid number was the only solution offered by vodafone. When I returned to Australia after my last trip, I discovered that I can no longer call overseas landlines, only mobiles from either service. Trying to get customer support through their stupid LAURA system runs you in circles until it hangs up on you and cost a premium from you included credit. Vodafone should at least make calls to this unbearable impersonal support system free!

Ive experienced sms messages delayed to whoever I send it to and being a hearing impaired person who cannot understand speech on the phone anymore, this is my lifeline...Ive had to change from 3G to 2G just to ensure texts get through. Ive had this problem since early 2009.
Currently, my phone is in a family members name and got this phone back in March 2010...for the first time, they did not send a paper bill for November, so this family member had to find out why...turns out they started sending it by email to someone else, which I gather may be the previous owner...this family member wanted the months bill waived but they only took $20 off. Thats ok, but for the bill to be sent to someone else? Really this is very incompetent since Ive had this number 10 months now. Are they passing phone numbers that are cancelled too soon? What about the level of privacy? My bill shows my address and phone numbers of people relevant to me and sent to someone else to look at?
But back to the sms problem, has been bit better with switching to 2G but why should I with the so-called coverage theyre supposed to have?
I used Vodafone pre-paid back in the early 2000's and everyone said they were very good and they were...what has happened along the way?
Im sharing this as a person who relies on visual equipment to communicate (non face to face contact) and if there is an emergency, as being hearing impaired and I dont have a landline, if I cant get a message out there, then this is a very severe problem.
I want to see a better level of service right across the board!

I was on a $49 plan and admitely had missed one payment but did have the money and was about to pay the payment before the next bill was due, being a disbaled pensioner, needing a mobile phone in case i need to call an ambulance I class it as an essential service. However one day it was cut off whilst only still early into my plan. When I contacted them telling them I had the money to pay, and I had paid, they said they would not connect it. I told them to go to hell and they said I was still under contract and would have to pay. Excuse me but if I was not getting a service I will not pay. My bill now is over $4000 dollars and my credit rating well is not worth writing about Debt collectors harrassed me but I told them it would be like getting blood out of a stone. They can take me to court I would love them too. Sue them and use me, I would like 40000 for the stress the caused me and my family, I cannot get a credit card because I missed one bill. Gee how many people dont pay bills and dont get blacklisted. Time they were held accountable, gladstone is so bad for signal strengths, and they blame the hills, or oh you are on prepaid, come on this is the year 2010.

I have been with Vodafone for only 2 weeks, because of their new infinite unlimited plans. I moved across from Optus, live in Brisbane city 4000 post code, service is shit, 3G is slow, can't even use internet on my mobile. So much for my new Vodafone exclusive HTC Desire HD. Misrepresentation and Vodafone's non-disclosure on how bad their network really is. Misleading to customers and they need to be sued. Class action, I think so!

I was on a $49 plan and admitely had missed one payment but did have the money and was about to pay the payment before the next bill was due, being a disbaled pensioner, needing a mobile phone in case i need to call an ambulance I class it as an essential service. However one day it was cut off whilst only still early into my plan. When I contacted them telling them I had the money to pay, and I had paid, they said they would not connect it. I told them to go to hell and they said I was still under contract and would have to pay. Excuse me but if I was not getting a service I will not pay. My bill now is over $4000 dollars and my credit rating well is not worth writing about Debt collectors harrassed me but I told them it would be like getting blood out of a stone. They can take me to court I would love them too. Sue them and use me, I would like 40000 for the stress the caused me and my family, I cannot get a credit card because I missed one bill. Gee how many people dont pay bills and dont get blacklisted. Time they were held accountable, gladstone is so bad for signal strengths, and they blame the hills, or oh you are on prepaid, come on this is the year 2010.

We live & operate a business on the Sunshine Coast in Qld and have three 24 month phone contracts with Vodafone (unfortunately), two business and one personal. When we took out the contracts 14 months ago we were assured that the reception in our area was excellent & widespread.....famous last words. The reception in both our home & business is completely unacceptable and if we do manage to fluke reception the drop out rate is extreme. There is only one area in our office where we get reception if we're lucky. The majority of our business calls have to be conducted outside and around a corner, simply unacceptable, and as a formality at the beginning of each call we inform our clients of the likelihood of the call dropping out and assure them if this does happen, we haven't hung up on them.
Text messages sent and received can take up to three days, some simply don't arrive.
Home reception is virtually non existent.
We've made numerous calls to Vodafone 'Customer Support' (inappropriate choice of words) and all to no avail. We pay $113.99 per month for each business contract and $55 per month for the personal contract, totaling $282.98 per month. Money very unwisely spent but contractually bound.
Great to see someone take the initiative, and time, to take Vodafone to task, thank you, and hopefully a class action will make Vodafone sit up and take notice of all its disgruntled customers.
SHAME ON YOU Vodafone, you have no right to call yourselves a 'Service Provider', unless of course you include the prefix 'NO'.

call drops and very poor signal all the time. ACCC and telecommunication ombudsman is bull shit in Australia. Vodafone doesn't care for customers, customer service is zero.

Having been a customer of vodafone for a while I am disgusted at the service they provide bad reception bad data ... Why should it take me 20 times to make a call that actually gets through the reception is terrible i'm sick of not recieving calls and sick of me not being able to make calls and the Internet is no better I want fast reliable service i also was paying insurance and when something went wrong on my phone i was told I would have to pay an additional $550 to fix it ... What do I pay insurance for ??? I have since removed the insurance seriously vodafone pick up your game before u lose all your customers I will not be renewing my contract with vodafone when my contract is up it is extremely frustrating

Can not receive phone calls at random times. Called them and they tried to avoid the problem by asking me questions about internet connectivity on my phone. I had to repeatedly tell the retarded customer service guy that i am not calling about internet on my phone i am calling about issues receiving phone calls. Absolutely useless, unreliable telco and customer service.

I'm so sick of vodafones poor coverage. On a recent trip away from Melbourne, there were on 2 places I had coverage between Melbourne and Mount Gambier. Not that their coverage in Melbourne is great either
That, and I'm so tired of mms messages taking up to 16 hours to send or receive. and their mobile Internet being so slow, even with 'full' service (if you can call it that).

I've been trying for the last 2 hours to get coverage in my own house to send an sms, and still cant get it, just 30 minutes out of Adelaide. This is worse than poor service. Last time i needed to contact Vodafone i was put on hold for 45 minutes, transferred to someone else and put on hold for another hour and a half and then put through to a department that wasn't even open. PULL YOUR HEAD IN, VODAFONE!!

My plan was orignally set up in my boyfriends name as i was under 18.. even though the phone has been in my name now for nearly 2 years.. i still recieve a bill with his name on it..and they put the wrong account number on my bill every month.. so every month when i pay it.. it goes into the wrong account.. and every montht they cut off my phone. therefore EVERY month i spend hours on the phone to them to fiz the issue.. yet when they send me the check they send it to my old boyfriends address anyways. and when im finally jack of it and get out of my contract they hit me with a $1000 phone bill.. and everytime i try to call they hang up on me or dont speak english well enough to understand what im saying. With telstra now...and i have 2 words.. THANK GOD!!

I have both wireless usb service for internet and mobile phone, but the internet services are horrible, I disconnect hundreds of times a day.
The speed of internet are very slow like dial up or maybe slower plus the service of the phone the receiption are very weak and some times no network coverage in too many areas here in Melbourne.

after signing up a secondary service with vodafone i went away for work only to come back to an inactive sim on my primary service. i had to wait on the phone for hours only to be told to go into a store. Also when signing up the second service over the phone i was promised free 1GB of data and a $100 credit. Once my first bill arrived no credit and they were charging me for the data. The service also drops out, unable to access facebook and internet at times. they are quick to sign you up but dont follow through with service. i been a customer for a few years, WTF vodafone

call drop is big problem, can't make single call without drop. Internet speed and coverage is hopeless. Me and my wife are in $99.00/month plan, paying total 198 dollar to vodafone for this pain.

Yet again, message received 10 hours later. Telstra is looking better each day which is a very scary concept.

No reception. Constantly dropping out and havinvg to call back.
The most frustrating and unreliable phone 'service'.
Oh... and what kind of service would you could this 'LACK of service'?
Vodafone = pathetic.

Have had no network coverage for days what a heap shit vodafone is. Have had nothing drama from day one with my iPhone 4. One day of free calling just doesn't cut it.

I have been with Vodafone for nearly 4 years. I am nearing the end of my second 2 year contract and I want out! Heres what I get for $88 per month:

Delays in receiving texts, calls dropping out on a daily basis and a useless blackberry handset that was promoted by the store clerk as a better option than an iphone hands down!

= frustration!!

Dominic from Canberra

No coverage most of the time, sometimes get signal but its so weak, can't use the phone at all

No-one is able to call me. No incoming calls seem to exist. Hours to days later I receive voicemail. This is not workable. I have been blocked from the Vodafone website & my internet coverage is so poor it's not possible to use the amount my plan covers.

Doesn't surprise me one bit with this lot, writing was on the wall with the Vodafone Globstar sat phone service, two years ago. Threw the $2000 f$&?ing phone in the bin... Reception was that bad you had to go to there web site, type in the address you were at and then they'd tell you when you could go outside and use it. Yeah great service buddy...... When your in a mining camp in the desert !!

Recently switched from Vodafone from 3 (which is owned by Vodafone) because Vodafone promised greater coverage and I am getting far less coverage than before and to make matters worse I am now getting Christmas morning txt's this evening, Dec 28th. 3g coverage in Sydney is appalling. Had to go to Bathurst for a few days for work and the signal there was far, far better than in Sydney. Even when I am in an area that has decent coverage, all it takes is a concrete constructed building (which is all of them) and I'm down to 1 bar or often no service at all. IN CBD SYDNEY????????

What kind of modern telco cannot supply uninterrupted service indoors in the CBD of the country's largest city? Idiotic.

I can never get onto the net, my reception ALWAYS drops out and I miss voicemails and texts, I'm going to call vodafone tmrw and get out of my contract!!!!

I have been a vodafone customer for a while however I recently travelled overseas and activated global roaming. Upon returning to Australia I noticed that I wasnt receiving text msgs on time, able to make calls when I wanted, or able to receive calls most times. I contacted vodafone on several occasions to discuss my issues but it took about 5 calls and most of the day to speak to someone there. ONce I did the customer service operator told me to disable 3G and go to the slower 2G network to resolve the issue. WHen I stated that it would slow my internet connection down the operator said it would only slow it down a "little". I believe the advice goven by vodafone was not the ideal solution. Also, I wanted to unlock my iphone (which is no longer under contract) to which I was quoted a fee of around $75 to unlock it. This fee is ridiculous and overpriced!

I have also been sucessful in two refunds from vodafone after submitting complaints with the telecommunications ombudsman regarding very poor wireless usb internet coverage.

I hate vodafone (and all sub class networks for that matter) - but cant afford the premium services and good coverage of Telstra.

Cheers,

Aaron of Canberra

They failed to provide adequate international roaming and then stung me for the bill afterwards.

KEEP CUTTING AND PASTING THIS AND ADD ON THE DIFFERENT SCAMS YOU HAVE HEARD OF:

1) Vodafone will sign you up on a new contract and say that they will wave the last two months of your old contract but still bill you for them.

2) Their 3G does not meet the actual technical description of 3G

3)I read it somewhere else here but to reinforce it DON'T BELIEVE Vodafone staff if they offer you free credits. Its a lie, you will NEVER see the credits. It's a quick way for them to shut you up and stop you complaining and most people get too busy and simply forget to check their bill / automatic payments. YOU'VE BEEN WARNED!!!

No reception, msg delay, 3G drops out, phone calls hang.
What a great company, I'm currently in talks with Vodafone so I can break my contract without charge...

internet keeps dropping out and is not consistant. i spent 1 hour on hold just so i could speak to a customer service consultant but they could not resolve the issue. i was then told to switch my phone on and then off to see if it was working but i was calling from my mobile and then i was told it would work, so really the consultant just wanted to get me off the phone so he did not have to deal with the issue. so i called back and got tired of holding so hung up and havent dealt with it since. i need to also say that i just signed a 24 month iphone deal too so im in a tough situation...with no way out.

i bought this new phone which is locked to vodaphone, and the battery is only lasting a day at best.

I live 7km from Brisbane CBD (Camp Hill)and I get virtually zero data coverage and limited phone reception, I have to go outside to get a clear line...once I have a clear line it continually drops out. A half hour conversation may take 5-6 calls because the person I was talking to tries to call back after the line drops therefore it goes to voice mail when I call. So much for having internet on my phone literally does not work...where I live I get no data coverage, where I work I get no data coverage therefore I only get to use this when I am in the CBD.

They shut the local store down and the next one is 50 minute drive away. Fail.

no reception, msg delay, 3G dropped out, and even bills!! i can't stand these problems anymore.

Several years ago i made a complaint to Vodafone about no coverage between and Orange and Dubbo as i used the road often. Even though its a 1.5 to 2hr black spot they woouldnt accept the complaint because i didnt live in the area. How stupid can you get.

Got my plan nearly two years ago...was promised coverage out of the cities as I was moving to Broome so this was vital to me before signing. Upon leaving the store i had issues from day one with service and was told I needed to switch from 3G to 2G in some areas...I agreed to the plan as it was supposed to be 3G....the problems continued to such an extent I made them create a file and list all my calls for the next few months. I tried to get out of the plan but was by now remote and had no phone for over a week...with a charge to me to call them back everytime from a landline. Countless calls to customer care to no avail but by now out of the cooling off period and was locked in..very long history of complaining. Moved overseas but still had to honour plan, and have prepaid...which I had to do with Vodaphone as I still had my Vodaphone 'Storm' Blackberry which I have also had nothing but issues with...HAVE TRIED TO CALL ALL DAY TO DUMP THEM ONCE AGAIN BUT AFTER WAITING OVER HALF AN HOUR TWICE AND TOLD I HAD COME THROUGH TO A WRONG DEPARTMENT THEN SENT SOMEWHERE ELSE AND HAVING THE PHONE DROP OUT AGAIN!...I THEN WENT INTO THE STORE...ONLY TO BE TOLD THEIR SYSTEMS WERE DOWN AND THEY COULD NOT HELP ME OR TRY TO CALL FOR ME. Here is the great part....I purchased $20 phone credit which seemed to go through but tonight when I once again tried to use the phone to again try to cancel my existing plan which I am still being overcharged for when I don't use it...MY CREDIT HAD NOT BEEN APPLIED!!!!! ...SO NOW I HAVE TWO VODAPHONE NUMBERS...ONE I CAN'T GET THROUGH TO CANCEL EVER AND ON A PREPAID THAT I CANNOT USE TO TRY TO END THIS NIGHTMARE.

Despite all the network issues, Vodafone technical support is still telling customers who call that their SIM card may be faulty, or their phone may be faulty. This is so dishonest! Vodafone should be required by the TIO or ACCC to contact customers individually and advise them of the network issues. It should also be required to provide refunds and allow people to cancel contracts without penalty. And finally the TIO and ACCC should order Vodsfone to cease signing up new customers until it can provide the service they are paying for. The ACCC and TIO need to step in and protect customers from Vodafone..

in brisbane metro area (15klms from city) and connection fails or is slow consistently... thankgod now out of contract and looking to change....customer service is non existence and they think "sorry for any inconvenience" fixes everything... 17 months into contract the usb thingy died and was a case of too bad how sad from one customer service operator until I got a team leader with brains combined with the threat of the telecommunication ombudsman...too hard to deal with and expensive if you go over which I recently did!!!

I live in the city, in Brisbane, and my network coverage is constantly going out. I am often sitting around waiting for data to come through and have given up on many occasions. I am unable to receive network coverage in a shopping centre! I am only a new customer and had I known I would never have gone with vodafone... and I was a three customer for years - I can't understand how a merged company with three can be getting such a different experience. I don't care so much that all my complaints go to India but I do want them listened to and I do want coverage, as after all, that's what I pay good money for!! Yours truly, outraged customer.

Not so bad as others. Just a dumb salesman who told me I'd get BB support on a cheap plan which was a lie.
Then it took 50 + calls to Customer Support to find why I had no reception. 3 months ago a nice Indian dude finally pointed out that the BB model (Storm) I'd contracted into had no HOPE of connection in Central Vic due to band availability.
Eventually was sent a BB Bold 9700 which is far better but useless unless I pick specific areas on kitchen bench etc.
Look; the VF staff have done their best to help and have given some major rebates and enhancements.
It's liveable-with and easy to manage in a neolithic way. But I'm tech-wise and know enough how to maximise a poor handset.
But I wouldn't want my life to depend upon it.

Can't have 3o seconds conversation without dropping out, so frustrating. It happens all the time, and I pay a lot of money. I am on 129 dollars monthly business plan and I am not able to talk on my phone neither from my home or my office and most other places. This is anything but acceptable.

U guys think optus and telstra are any better? It took telstra 4weeks to get my internet working, it worked once i went to the TIO. Trust me their all the same

im sick of the indian call centers to be fair. Cant we just move the call centers to Harris Park next to parramatta?

I live oposite georgetown and have had my phone for about 6 years. Im with crazy john telco they use vodafraud towers and system. on the 15 and 16 of december on both afternoons from 12 till about 5 and on fri afternoon from about 1 till abou3 the tower goes offline.I have no landline so I have to rely on this system. I live in the bush north of Beaconsfield (there is no reception at all).I am disabled and really need to have a 100% phone all the time. WE have BIG SNAKES around home. Cheers twistie

Get a life, sad

It's sorted out now, thanks to myself. I was incorrectly billed $94.08 as an early extension fee on a contract. Turned out it should not have been included (especially since it wasn't mentioned when I agreed to it). I spoke to Vodaphone about this and they said they would call me back about it...they didn't, and a couple of weeks later my next bill came in. I then rang them about it three times today as firstly it dropped out, then i was on hold forever as it didn't explain how i could utilise the automated callback option.

I've been a customer of Vodafone for over 10 years up until now I was a happy customer. On Saturday December 11th 2010 I had NO SERVICE for phone calls, text messaging, mms, 3G or internet service, repeat NO SERVICE!!!On 13/12/2010 I received a text from Vodafone apologizing for the disruption and services are full restored, but the network keeps dropping in and out no 3g service. I then received another text from Vodafone 16/12/2010 notifying customers "due to the disruption all calls and text made in WA will be free". Well that's very nice Vodafone but it would help if the network would be up and running again. There's no point offering free calls when your customers don't have any service.

Halfway through a 2 year wireless internet contract.Initially told my area had a good signal I wouldnt have any worries. 70% of the time the signal is poor. 20% is very poor and the other 10% is good, Tried calling got no real help there so cant wait till my contract ends

Family member has signed up to month to month plan $ 35.00 per month and 500 MB of data, I have found that the excess data is 50 cents per MB the danger is if the phone is misused ( or stolen ) the excess data is charged at $ 500 per MB. Example use 1 GB of data per day , for a month one would have a bill of $ 15,000 for a teenager for 1 month very dangerous indeed, there is no alert system or way to shut of the data so the customer service staff member said i believe the contracts are unfair to have any at that level of risk, This has happened to me once all ready where family member with another carrier thought they were using the home wifi. The fair price excess data would be 2 cents per MB ( still $ 600.00 for 30 GB ), plus enforce the USA system of notifying the customers of over the limit usage and the option of setting to limit for the month. I have traveled and found that 500 MB is about 2 days limit for myself. All the the telco contracts need to be reviewed to see if there is unreasonable risks for the customers Regards David

i live in the riverland. very slow or no internet at all, using the wireless dongle. some days works fine, others no downloads, and it always drops out of service. have a workmate who has a mobile phone with vodafone, almost always no service.

28 December 2010. Received an SMS which is delayed by around 4 hours.

My husband signed a two year contract for two mobile phones with Vodafone and we were promised that we would have no problems with coverage and service after having problems with another mobile company. Total lies just to get our business, if I was one of their employees I would be embarrassed being dishonest and telling absolute lies to customers to make a sale.
Like a lot of other Vodafone customers my husband and I have very poor reception and service if at all, sometimes our phones cut out during calls and some days it can take at least three days before text messages are sent or received. I don't know how many times my husband or someone else has tried calling my phone and cannot get through because I have had no service. Some days I go out the front and stand on the middle of the road just to try and get enough service to make a phone call. When my husband did ring and complain he could hardly understand the operator because she could not speak clear and proper English and for nearly two hours she had my husband pulling apart the phones and putting them back together I don't know how many times and and it didn't make any difference like we knew it wouldn't and he argued with her that it was not going to make any difference.
Vodafone offer great plans but you cannot benefit your monthly call credits because of their poor effort to provide their customers with the quality service that we are all paying for. Shame on you Vodafone and all your staff that are employed to lie and rip people off!

Other than constant dropouts and ZERO reception at allot of places, I am wondering why the government has not empowered the TIO and ACCC to get this solved before now.
The Laws are there, but the TIO has no power to do anything and the ACCC wont do anything.
This Telco mess has been going on for 10+ years, and still no resolution.
Go Figure!

I walked into a Vodafone shop here in Adelaide today and had a play with the stores HTC Desire HD.

It took 1 minute 15 seconds to load and display the 'www.vodafone.com.au' website.

Similarly, trying to load 'www.vodafone.com' still hadnt displayed after 2 minutes.

Surely after 3 months of this nonsense, you would hope to be seeing some kind of improvement to the appalling situation?

What is the purpose of doing this?what we going to achieve?how much pain you got?you have collapsed vodafone.you have done a great job.now your satisfied still got pain?

AUSSIES GET SCREWED BY ALL THE TELCO'S.

We are reaping what we sowed. All the telco's are rubbish because they throw money at the government come election time and we all tolerate it. Just came back from a business trip to China and got full broadband coverage even when i was three days travel away from Beijing. Go three days west from Sydney and see your coverage. THE MORE YOU TRAVEL YOU LEARN WE ARE THE NEW THIRD WORLD - GET USE TO IT.

I live in a densely populated suburb south of Brisbane where I would expect excellent coverage to be available all the time; unfortunately this is not the case, especially with my 3G not actually receiving/sending any data packets at times. It appears that the issue predominantly occurs in areas lower in altitude (now if Vodafone say that is expected, I say that is pretty lame given the advent of mobile technology in the past 5-10 years). Also regardless of the coverage area I am in (including Brisbane CBD), every second or third time I make/receive a call, the call gets connected, but neither me nor the person at the other end can hear a thing. I thought maybe it is my handset and reset all settings to factory settings (as until a couple of months back it was all good), but the situation remains. So everytime I make/receive such a 'virtual' call, I or the caller at the other end loses their credit for nothing. Very frustrated and I had no idea that such issues were so widespread; three cheers to the good work mate. You can count me in on any initiative that would escalate/resolve this issue.

After being to I would receive signal at my principle place of residence I signed up to a 24 month $114 cap. Once I got the phone home I had no signal at all, not even at the front of my house! Dealt with the issue for almost a year only being able to use my phone in the centre of town and in various other restricted places I had become fed up with paying dead money to VODAFONE! So after contacting customer care and talking to some call centre in "Melbourne" various times I finally took them to the Telecommunications Ombudsmen, even Vodafones response from that complaint was not overly satisfying. Saying my service was being investigated but would take 4 to 5 months to complete. I said I was not happy with this and then they said I would break the contract (12months) early, but it would cost $1000+. After fighting it some more the termination fee has been waived but was told I would have to pay full price for the handset $850 for an IPhone 3GS. I continued to tell them that the phone is outdated and obsolete. They lowered the price to $300 but still I am not willing to pay that, I believe I should be allowed to keep the phone after the pain and lies I was sold from the start! Still not happy and think that compensation would be in favor! Not to mention the local Vodafone store closed down almost a year ago....wonder why?!?!?!? Was then told when I was switching to OPTUS using a new IPhone 4 I would have the same issues because Vodafone and OPTUS use the same networks! How wrong are they! Get next to full signal outside and still medium strength inside! They need a wake-up call and its about time!

i have been with vodafone prepaid for 7 years now but have started to have problems with reception
not getting phone calls or texts and sometimes a big res e on my phone
had no problems to start with and was very happy with company but now changing my mind very fast

What is the purpose of doing this?what we going to achieve?how much pain you got?you have collapsed vodafone.you have done a great job.now your satisfied still got pain?

Vodofone fails so much that they shut the store down in my town.

I'm an occasional phone user i.e $30 last about 9 months, mainly used when the car breaks down type of thing. on a number of times i have been unable to phone the racv, due to lack of coverage(live pakenham work port Melbourne)and have had to purchase second phone (telstra) for such occasions here i general lose my money as the car doesn't falter that often, but it's still a necessity in case it does in one of the many black spots.Once another carrier offers an extended usage time ala 365 days, i will with great speed leave vodafone, at home the phone will die for upto 48hrs probably 4 times a year and for what ever reasons I have dialed the 1555 number it has left me that baffled i now just let things go because either I can not get to the department to which i seek or I hang up after 45 min. on a time i did get through i was directed to there cweb site but that did not have a link to my initial inquiry. so now I don't bother.

Ive been a customer for over 10 yrs... the last 12 months has been a total disaster, drop outs in more than 50% of my calls , and out of service is an hour recurrance < definetley not the handsets , not to mention the business plan that have unlimited calls and txt, yet my bill is 3 times higher than the plan it self , vodafone's solution we have a new unlimited plan and a resigning of another 24 months >>>> JOKE !! I will need to take time away from my business and spend days to resolve my issues >>>>

I've been a customer of Vodafone for 14 years and worked for Vodafone between 1996 and 2000. I was responsible for running everything online for Vodafone at the time, including the Internet proxy hierarchy and their web presence.
It looks like Vodafone have deteriorated a litle since then - how can I help? You know the number - give me a call and I'll try and help fix your problems.

WHY DO WE HAVE TO DEAL IN LENGTHY CONTRACTS WITH TELCO'S
1. IF WE BUY AN ELECTRICAL APPLIANCE THAT BREAKS ...WE TAKE IT BACK
2. IF WE BUY CLOTHING THAT IS FAULTY..... WE TAKE IT BACK
3. IF WE BUY FOOD THAT IS OUT OF DATE.....WE TAKE IT BACK

MY VODAFONE RECEPTION BREAKS ALL THE TIME
MY NOKIA N97 BATTERY I HAVE REPLACED 4 TIMES IN 1 YEAR
VODAFONES NETWORK IS SO OUT OF DATE I THINK IT CAME OVER ON THE FIRST FLEET
SO TELL ME WHY WHY WHY ARE WE LOCKED INTO CONTRACTS WE CAN'T GET OUT OF

i HAVE NO RECEPTION AT MY HOUSE IF A CALL DOES GET THROUGH I VERY QUICKLY HAVE TO TELL THE PERSON IF THE CALL DROPS OUT I HAVEN'T HUNG UP ON YOU.
A CUSTOMER SENT ME A TEXT MESSAGE ON DECEMBER 23RD I GOT IT TODAY DECEMBER 28TH NOW ALL THE SUPPLIERS ARE SHUT DOWN FOR CHRISTMAS YES I LOST THE SALE...
MY CUSTOMER WENT SOMEWHERE ELSE.....SO PLEASE TELL ME WHY WHY WHY CANT I GO SOMEWHERE ELSE......

Everyone needs to calm the F*%k down! Wow there has been problems for a couple of weeks/ a month max and now the world is coming to an end.
Its technolodgy.. its going to mess up sometimes!! MY internet with bigpond was SHIT so did i create a website about how crap it was..NO i changed providers. So quit your moaning and do something about it.
Yes its annoying but this kind of thing happens with any network.. they all have their faults.

I had xperia x10 on a $80 CAP.There were heaps of issues with the phone,so i wasnt able to use the features properly plus reception wasnt that good as well. Therefor i had to give my phone back to vodafone so they can repair it, after two weeks i got a call from crazy johns that your phone has been repaired. when i got to use the phone again the same problem were there which i asked them to repair but sadly it wasnt fixed. so the guys at the shop said unfortunately they cant do anything about it but sending it again for repairs therefore, i didnt have any choice except for sending it away then getting another brand phone. well now after two weeks i recieved a call from crazy johns that your phone has been repairs and its here at the shop. This time again when i turned the phone on at the shop , now i see they have fixed first problem but the key pad isnt working now. crazy john people were friendly but they couldnt do much according to them only vodafone can change my phone or the brand. Therefor i had to ring vodafone, so i explained them the situation i am in. the person who was on the phone said that vodafone cant change the phone brand which is highly unfair.it's gone away twice to get fixed and later they tell me they cant even change it.Vodafone should be able to do better than this.Sucks to be stuck in a service like this.
i am hoping that some action will be taken and that the phone is replaced to a differnt brand that works just fine.
Cheers

My husband signed a two year contract for two mobile phones with Vodafone and we were promised that we would have no problems with coverage and service after having problems with another mobile company. Total lies just to get our business, if I was one of their employees I would be embarrassed being dishonest and telling absolute lies to customers to make a sale.
Like a lot of other Vodafone customers my husband and I have very poor reception and service if at all, sometimes our phones cut out during calls and some days it can take at least three days before text messages are sent or received. I don't know how many times my husband or someone else has tried calling my phone and cannot get through because I have had no service. Some days I go out the front and stand on the middle of the road just to try and get enough service to make a phone call. When my husband did ring and complain he could hardly understand the operator because she could not speak clear and proper English and for nearly two hours she had my husband pulling apart the phones and putting them back together I don't know how many times and and it didn't make any difference like we knew it wouldn't and he argued with her that it was not going to make any difference.
Vodafone offer great plans but you cannot benefit your monthly call credits because of their poor effort to provide their customers with the quality service that we are all paying for. Shame on you Vodafone and all your staff that are employed to lie and rip people off!

Vodafone should be doing a far better job based on the size of their enterprise! Useless receptipn, calls dropping, late texts and above all the most annoyingly frustrating customer service ever. I give up trying to sort out my problems because I don't have enough time in a day to be on the phone to a whole bunch of different people, waiting for ages then having the call drop and have to start all over again. As for the stupid automated answering servce, it made me want to throw my phone at the wall. 1 month into 24month contract, O crap. What other provider has the HTC Desire HD?

The whole family was with Vodafone for about 10 years. Relatively no problems in that time.
Switched to another network three years ago (better offer) and have only recently swapped back to Vodafone due to the need for a Blackberry (previous network company did not offer them).

Nothing but problems ever since I took out my contract. No reception in places that other companies have outstanding reception. Drops out sometimes for no reason, for ages, only to receive network in the same spot a few minutes later. Calls failing, even with reception. No internet access, even when I have some/a lot of reception.

Glad to see I'm not the only disgruntled and disappointed 'Vodafail' customer!

dont get texts for at least a day after they are sent always getting emergency calls only poor reception

The whole family was with Vodafone for about 10 years. Relatively no problems in that time.
Switched to another network three years ago (better offer) and have only recently swapped back to Vodafone due to the need for a Blackberry (previous network company did not offer them).

Nothing but problems ever since I took out my contract. No reception in places that other companies have outstanding reception. Drops out sometimes for no reason, for ages, only to receive network in the same spot a few minutes later. Calls failing, even with reception. No internet access, even when I have some/a lot of reception.

Glad to see I'm not the only disgruntled and disappointed 'Vodafail' customer!

I've been with Vodafone for the past three years. I signed up with one of their internet dongles and didn't have too many issues to begin with.

Since I've moved I've been unable to get service. The hold function when you call them is insane and the step by step "is it plugged in, is the software correctly installed" did not help. I want to toss in my plan because it is $40.00 per month that is going no where and not getting me anything.

VODAFAIL!

Dropouts in my flat and in friends flat in the inner city in Sydney

Am in the inner west of Sydney, with reception constantly dropping out (often mid call), frequent 1 bar or no reception and sms messages that fail to send. My son recently changed to Telstra because he could not get reception in his house in the inner city.

Vodafail has never worked in Port Douglas - Daintree! (
Far North Qld). Ever - No reception at all.

I got a nokia N97 in march vodafone told met hat its meant to be 3.5G which is better than 3G so it picks up better service but my phone iss forever searching for service. I am currently on the 24 month contract and i cant do anything about it i really wanna change companies so i can get service. VODAFONE is and Epic fail!!!

Lets all not pay for a month and text them merry christmas

I was told by several stores that Vodafone in 2009 had made significant upgrades to their network, providing much better coverage around Australia. Looking at their maps, it looked like it would be completely fine in my country home.

When I get the phone, I find the network is just as useless as it always was, and using internet tethering is very difficult in my country home.

Vodafone coverage maps are extremely misleading and claim coverage in areas which have zero reception. (and I'm not just talking about a few dead spots)

i hate vodafone

The signal is poor! It drops out constantly ! I cant even pay my bill because there web site is always down ! they might as well put there web page on a facebook profile so we can pay our bills at lease facebook pages don't take a minute to load up.

I LOVE VODAFONE.........it is a great company