since i signed contract with my mobile network it is not giving me a very good signal and the signal is coming on and off especially in the last 3 months i had called them several times but it not woth it callung them because they are not very helfpul with my problem.I always paying my monthly bill without having their service so is there anything i you can help us with this problem?otherwise i should get what i had paid to them.Thanks a lot for making this site i know there's a lot of people are really desperate to have their vodafone coverage sorted out.

my phone cuts out doesnt ring people from my area , cant get on the net with it my messages take 3 days to come to me im over them after ive finished this lot of criedit im done with them

people send me messages and i get them ages latter not always but allot of the time.. for some reason the amount of times people have been upset with me for not responding to them thinking im ignoring them is giving me the shi*s then the other thing i have a n97 nokia i use it for the internet i work allot through internet auctions now my friend has an iphone with telstra the speed is unbelievable we have tried to download same thing at same time he gets it in few seconds mine takes about 10-20 we tested it on youtube mine sometimes doesnt even load up just sits there white screen.. now my problem with the net i dont mind watching movies slow i work with auction websites the other day i almost broke my phone because i was bidding on something and it froze up on me "lagged" and i missed the bidding at last second i press bid the amount i want and it just sits there loading the page but not bidding then it says sorry the item has been sold i gave it like a good 20-30 seconds im not lieing here or making them look bad i honestly wait 20-30 seconds sometimes, item sold at 600$ where i was willing to spend allot more double tripple.. but could not get my bid in this has happen to me 10000 times now so its forcing me to make sure i am home or near a laptop DONT GO OUT stay home or near a laptop or use my girlfriends iphone just to make my bids i could be at dinner and i want to make a bid i cant put my max bid in because people will up the bids and i end up buying it for expensive i want to bid slowly to get it for cheaper not give people the chance to think hmmm should i spend more thats why i dont put my max bid in first it realllly realllly annoys me i have been with vodafone for about 10 years i am thinking of going to telstra but everyone i know is with voda except for the people who bought iphones with telstra i have lost lots and lots of money with this problem i abused the auction website saying someone is attacking there site so i cant put bids in its slowing down they said they have 100% uptime that it is not my fault its your internet providers i told them its with vodafone im using a phone they say they have no idea better of staying home on a computer if its so important, which really bugs me i buy things constantly every single day and i sell things every day i cant just sit on my home internet all day... i would of bought an iphone with telstra but i have big hands and can not press the buttons on the screen i have used my friends iphone its wayyy to annoying for me thats the only reason why i didnt buy one the second i new how quick his was i really wanted it.... i dont know what to do on my n97 i dont use the buttons that flip down i just press the numbers to write messages on screen

not only are the hobart staff good looking but their also amazing in the sack to, thanks to one staff member ive had some fantastic customer service

I dont know where to start!!! I have contacted Vodafone that many times I have lost count in this month alone. I have had continual problems with my phone from having no service to limited service whilst remaining in the same place. I have frequently been unable to call from my phone without having to switch it off, take the battery out and put in back in and wait for it to restart itself which takes anywhere from 1 min to 5 minutes all just to make a phone call even then more often then not after attempting to call I will hear those annoying three tones and " call failed" pops up on the screen. This is happening more and more. Again with service problem, trying to send text messages takes at least three attempts for it to go through and for those attempts that are unsuccessful I am given the alert "equipment failed" - thats an understatement!! and a further service complaint, as part of my contract I am entitled to 50MB of internet usage/downloads and for months this has been compromised and only working occasionally but as of the last three weeks I have completely lost internet access with a message appearing saying "A communication failure has occurred. The server may be busy, please try again later. If the problem persists please contact your service provider." - good luck with that!!! Not to mention the day i was doing the dishes and heard the artificial camera sound as though someone was taking a photo, being home alone i found this quite disturbing... my phone had started taking pictures all on its own and i was unable to stop it doing this, i couldn't turn the phone off so the only way to stop it was to take the battery out, in which case my husband was unable to contact me being that my mobile is my only phone in the house, i turned my phone back on some time later to find it was till doing the same thing... we have video footage of this on my husbands phone. all of the above has been extremely frustrating and having being into Vodafone shops to asks for assistance and yet not gotten anywhere with it has made it even more frustrating. I was told that they could not send it away because at the time that i had the phone in the Vodafone store they workers in there shouldn't "see" anything wrong with the phone. the second time i went in to the store to have my phone fixed they told me they couldn't offer me a "loan phone" as they didn't have any left therefore sending my phone away would have left me completely phoneless... not an option for me and considering i am still paying $79 a month (actually $88.98 includes phone insurance... fat lot of good it was getting insurance!!) i dont think it is fair to be still paying for something that is either sent away for two weeks or is not working.

But the straw that broke the camels back was 4 weeks ago when my father had a heart attack i was unable to use my phone, i had to travel interstate and was unable to contact my husband and immediate family on my travels. This only added to the upsetting circumstances. So on return home from visiting my ill father I rang Vodafone and requested to either end my contract or have my contract upgrade in attempt to get a phone that works, initially i was offered and 50% deduction on the early upgrade fee meaning that i would have to pay ~$150 to be able to upgrade my phone. i don't know about anybody else but there is no way i am going to pay MORE money to get a phone that works when I am already paying $88.98 a month for something that is not working... seriously. I was then put through to the manager of loyalty and i explained all of the above and he assured me that I have every reason to be upset with the service is have received and that he would enable me to be upgraded and that I would receive a new handset in 7-10 days and that this should fix the problems I have being having. Given that I made that phone call 0n 5th Dec 2010 and I had still not received my new phone on the 20th of Dec I started to get quite annoyed, however I did receive a phone call from Vodafone and told that if I paid my "overdue" bill then my upgrade could be started to be process... so yes nothing had been done for those two weeks obviously.

As for the supposed "overdue Bill" (that wasn't overdue) this had been paid 4-5 days prior but their system had not updated it. I explained that I was extremely disappointed that it had not been processed earlier and that I expected this to be done right there and then as I had already been quite patient and still had a phone with poor service and that wasn't working properly. He assured me that this would be attended to. I was then called a day or two later ringing to let me know that they had received the payment of my bill and that they could now process my upgrade.. obviously this still day not been done and for the third time in three phone calls I corrected my postal address with them. After all of this I came to the conclusion that I was obviously not a valued customer and I would ring and speak with the manager and let them know how disappointed I was and inform them that I wish to cancel my dealings with Vodafone... the reply I received when I told them this was "Well I find this very disappointing"..... they find it disappointing????? I have given Vodafone every chance to keep me as their customer and have been paying for something that has not worked according to its contract agreement. THAT is disappointing!!!!

But after speaking with the Loyalty manager i was told that there were too many calls in the line for the cancellations department for me to speak with them at the time and that she would make sure they called me back within 24-48 hours..... AND.... OF COURSE I still haven't heard from them six days later. I called them yesterday, that being three days after i was told i would hear from them by and informed that the cancellations department was closed and would be reopened on Wednesday that being tomorrow. Calling them tomorrow morning will be the first thing I do.

You know the reason I was with Vodafone was because I was told that they had the best customer service over and above other Telecompanies, let face it, it definitely wasn't because it has the best service network!

But of course when I signed up i was "Guaranteed" that the service will only get better.... I would have to DEFINITELY have to disagree!!! It has only gotten worse and given that Vodafone has proven me wrong in thinking that they had good customer service i am left believe that Vodafone as a company has absolutely nothing left to offer!!! Very Disappointed... Thank you for reading my novel titled "Pure Vodafail"

Am on the northern end of the Gold Coast. Receive dodgy reception; calls drop out unexpectedly ... that is when they actually connect. Not happy Jan!

my problems wirh voda.........dropped calls all the time , extremely slow or nil data rates, had to complain to the tio numerous times to sort out billing issues as their "1555" customer care number never connects due to coverage issues ( for example one day I called 47 times only to get one connected call at 5pm ) mms msgs go astray but I still get charged, my friends constantly complain my phone is off when it actually isn't , I watch voicemails come through even though my phone is on and shows alleged coverage. fun times indeed - 4225

Don't get coverage when inside my own home, even when i have had Telstra & Optus friends there and they have full coverage. Calls drop out and i don't get them. Even when moving outside it takes about 20 minutes to pick up reception and even then it is not full coverage. Will not be staying with them very poor service.

This is in Hampton Park Victoria

I had absolute no coverage in mission beach the whole time I was there.. I would have to drive half way out to the hwy to get covereage to check my phone.. It wasn't good for business as I couldn't work the whole time I was there...

Been with vodafone prepaid since can,t remember and cover gets worse all time. Now have G3 and is worse than old system.Not long ago txt's sending up to 6 times same message or not at all, very poor cover where I once had cover all over, pic. message received today was sent 2 days ago, calls drop out or message say unavailable but have full cover. Have contacted vodafone and usually because of system upgrade or they are working on problem

Being on call 24/7 with a Marine Rescue Unit and living just 8.5kms from Brisbane City, on the South side, you would think you would have more than 2 bars at any given time around the house. It's easier for my crew to drive 5 minutes to knock on my door, than it is to try and contact me by vodacrap. If someone leaves a message, it can take anywhere from 10 minutes to 11 hours for me to receive the message, if you can understand was is texted through to me from vodacrap. After speaking to the person who left the message with vodacrap, it appears vodacrap should enter "chinese whisper" competions.
The boss at work made the mistake of giving a vodacrap computer stick for work related use. The joke being, it very rarely works at home, and after being charged 3 times on my credit card, within a five day period for internet connection, i made the mistake of trying to contact the infamous costumer service department on the mobile. After 6 phone calls, and five dropouts on the mobile, then spending 53 minutes on hold to India, explaining 4 times the problem and being passed to 3 departments, they have assured me a refund within 10 working days. Thank god i had extra funds available in the account.
7 years of vodacrap in 2 different cities and Brisbane is actually worst for reception than Darwin. Have an appointment Telstra on Thursday afternoon. Fingers crossed their any better

dropped calls - at least every 2nd call if not every call. Mobile internet - well i dont bother and havent for at least 2 months. I thought it was my iphone but then i spoke with other people and realised it was vodafone. I have had people tell me they have tried to call but just cant get through. Why should we pay for a service like this!

located at Bribie Island, both my husband and I have businesses and neither of us can recieve or make phonecalls. There have been many days where we dont have range at all. Spent several hours on hold trying to get resolution. Would not recommend them

Not sure if relates to 3 customers joining...but now reception seems to have reduced...downloads are slow and network seems to get congested.

i live in cairns, and my partner and i dont have a mobile phone with them, instead we have wireless internet. when we signed up for it over 2 years ago, we were assured that within 3 months of signing our contract, that the upload and download speed would increase to that of broadband offered by optus and telstra. well here we are nearly 2 and a half years later and it is almost the same speed as dial up, that is if the thing can find a signal, or if it doesnt forget that it is plugged in, or the best one is when u have a signal, it recognises the reciever, but u cant do anything cause there is no uploads or downloads. at the best of times we have poor to no reception and if the sky is even over cast, then kiss ur internet goodbye. the best bit about this whole story however has to be our contract. our contract was up at the end of august last year, so we contacted them and told them we were not renewing it, instead we were going with telstra, after having a conection with telstra for approx 4 months, we realised that vodafone were still taking money via direct debit, and that the service was still connected. so we contacted them again, this time we went into the acctual store where we signed the original contract, thinking they could fix it up. after standing around for nearly 30 mins waiting for the guy sitting at the desk to actually see us and ask if we needed any assistance, he preceeds to tell us, that there is over 20 ppl in cairns with wireless internet with my partners name and that he cannot just find him and fix the problem. in the end we had to cancell the contract with telstra cause we couldnt stop the payments on vodafone and we couldnt afford too, and there doesnt seem to be and end date to when they will stop charging us

I don't have Vodafone but am frustrated when I speak to my boyfriend in WA and we only get a 4 min conversation in and it cuts out!!! Absolutely frustrating when you haven't seen someone for over a week and you have lots to say to them... All I can say is sort it out Vodafone or we will go back to the previous network Telstra!

I have been having problems for months and they tried to blame it on the phone. I have no reception in my house and vodafone reakons I have plenty, phone drops out and yes my messages take ages to get and send

I signed up with them then when about to travel overseas, wanting international roaming turned on, thats all i was after.
while sitting at the airport waiting for my plane, I called the "customer service" line after 50 mins on hold my plane was boarding and had to hangup, going overseas without phone coverage.

Then, 3 months later when moving overseas i tried again, firstly going to a vodafone store, they told me they call the same number I do and may have to wait several hours.
So I though id just try again when at the airport. after over 1 hour on hold in the first attempt, then another 40 mins on hold an hour later ( had to hangup cause we moved areas and lost signal)

So now that I moved to newzealand, I emailed them (finally hunted down an address from their mess of a website.)
I told them i want to cancel my contract because of the horrid service.
They email me back stating they will send my final bill, they did, i got it in newzealand, but thought it's paid via direct debit.

Now the fun part.

8months later i move back to Australia, after no further contact from vodafone, not via the email address or actual post( I know they've got my address, i got the one letter)

I am greeted with a debt collection notice for $130 that when I call vodaphone they put me straight to the debt collectors office as soon as I give my details, not even telling me I'm bring transferred to a different company.

So i pay the bill, but afterward find out that I now have a flag on my name and nearly missed out on getting a home for my family because of a $130 debit.

No one at vodafone ever got back to me to clear my info or to let me ask why i was not contacted further regarding this outstanding amount.

I'll never go back to vodafone, not for ANY reason.

i bet the vodaphone higher ups use telstra for efficient business calls. thats why they never have a problem...

I am vodafone customer for last 3 years.as the time is passing by their service is getting worst now.I signed new contract about 10 months ago and as soon as I sign it,their service going down.having problem with receiption all the time.I am thinking of taking them to fair trading because I didn't signed up for this shit service.if they agree to cancel my contract then very happy to do so.otherwise whatever it takes me,I'll definately sueing them.

I signed up for a plug in modem while living in Perth nearly 2 years ago. Because of family commitments, I relocated back to Bundaberg Queensland two weeks after signing up for the modem, and for nearly the last 2 years have been paying $39.95 every month for a usless piece of software that has absolutely NO coverage or internet reception. Vodaphone's response was basically TOO bad SOO sad, the only alternative offered to me was to cancel the contract after the 2 years, even though I have only been able too use there service for ONE WEEK. 100% COVERAGE TOTAL CRAP!!!

Last week especially heaps of calls failed and it came up "connection error" even though amazingly I had reception. Most of the time however I have to walk around the house for ages trying to get reception but usually give up and use my land line. Hours later I will get a text saying I have a voicemail, but never a missed call. I cant wait until my 2 year contract is up with them. There is very few places in this town that I ever get reception.

i keep getting call drops out... delay sent and received msgs which work has sent me and i would get it the next day which isnt good for me and the clients... lack of reception in some areas esp on the road which i need my phone the most im only in the sutherland shire... it really annoys me... customer care is absolutely hopeless... waited over an hour to speak to someone regarding my bill...
Improve your service or im switching!!

Vodafone is a complete mess. Logging on the network is like climbing a mountain. I have contacted vodafone about this problem and they told me to try using my wireless outside the house. I have done that still poor reception and some times no reception. To open the web browser takes ages. I am paying Vodafone for not providing no service.

F U Vodafone, they can't even generate the bill correctly. They issue duplicate bill to two different addresses (my old and current) and trying to charge me for both bill. Telling me that i owe them $200
F U Vodafone.

Since Xmas Day, My phone drops out every 6 mins 40seconds for every call I make or when someone calls me. I have spent 2 days on the phone trying to sort this with vodafone after many many calls, then I also went where I bought the phone.. I still have a contract where I had to buy another phone outright after 14 months.Then got told my phone needs a update of soft wear which was wrong as I found out later by the update website...They wouldn't help me a few months back when I needed them but now they keep calling trying to get me into another one with all promises,, I've told them No thank you, not happy jan. AS they wouldn't help me when needed. Also recently they said I had paid my bill twice and had no bill one month then the next they hit me with a massive bill.. When I rang to find out the Go I had an indian speaking guy yelling at me telling me It was all my fault for not checking all my statements and ringing them saying I think I owe money... but I can sit back and take it then when I had to pay I scream blue murder....

Mine happened in 2008 and I've been with Telstra ever since. I had just signed a 2 year contract with a wonderful slide up phone. I was very excited. 2 weeks later I found out that had a job in a place called Doomadgee (Northwest Qld in the Gulf of Carpentaria). Vodaphone had absolutely no coverage here. I asked them what I could do (I had been with Vodaphone for 9 years - a very loyal and productive customer...)and I wanted to come back to my old number after my country service stint was up. I really didn't want to lose my number or the phone. They didn't care and I had to pay an $800 fee and keep paying the contract out for 2 years on the lowest possible plan. Of course, I will never go back and I have got used to my new number!!!!! Just get the hell out as cheaply as possible...they don't care.

With Vodafone for mobile - delays in receiving voicemail, and picture texts, repeated failure to be able to send picture texts, difficulty with connection, coverage drop out.
Vodafone for internet - was concerned signing up about quality of broadband available in Hobart. Was assured it was great coverage at my location. After a year the best connection status I have had is 'poor', nearly always status is 'very poor', constantly disconnects, have to reattempt multiple times to reconnect and connection we have is far slower than dial up we had years ago.

I was told the service in our area was good and had nothing but problems with the phone and the service. Constantly out of reception and dropping out while on calls. Vodafone wouldn't break the contract but persisted in trying to sell me another phone on top of the contract i already have. Why would i want 2 phones with no reception?? Not only is the service terrible but the customer service is even worse!!

I have tried to call through numerous times and as I only had my vodafone mobile for a while, everytime I would try to call the customer service my phone would cut out whilst on hold. Sometimes I would be on hold for a period of 2 minutes and my phone would cut out. Anyhow one day I finally got through, it only took 4hrs!!!! ON HOLD FOR 4 HRS!!!!! They told me they would call back, which they did on my mobile that I was calling about ( It has NO reception I told them) so needless to say I didn't get the message until days later when I was in town and my reception decided to work! I could go on and on, I am still in the process of fighting this with them, but they have admited to me that they have found that I do indeed NOT have any reception and left my hubby with a reference number for me to follow up. The thing is It is so stressful having to explain myself everytime and being put on hold for hours each time, who has the time for this.

Changed from three to vodafone 3 months ago, Internet SUCKS! I have an iPhone and it takes me 15 mins to open a webpage! It's ridiculous! It's a complete waste of time! Phone calls don't get through and I receive the voice message hours, weeks or even a full month after the call was received! Just not good enough Vodafail!!!!

People are always telling me that my phone is disconnected or switched off or I am simply not answering their phone calls. My phone number is the main number for our groups wildlife rescue and I offer 24 hour service to rescue all animals. All I seem to be getting is people abusing me when they finally track down my address to deliver the injured animals to tell me my phone is disconnected or I didn't answer their messages. WHAT! I have my phone beside me at all times all hours of the day and I ask what the bloody hell is going with going with this service provider. One day it works next it doesn't. This is not a joke Vodaphone maybe you should take some of the abuse I cop for your so called service that is not up to scratch. Fix it now and stop ripping people off for a service you cannot provide! If you do not fix my problem within the fortnight I will be forced to change to a new provider like optus maybe

I chose to use pay as you go Vodafone after returning from the UK where the coverage was great. Since returning to Australia and trying to use the service on the Sunshine Coast in QLD I rarely have any cover at home unless I walk outside, shut down my phone and turn it on again and I often only reveive text messages days after they have been sent to me. I wouldn't mind so much if I never got service as I would understand that I was in an area where reception was not available, but at times I do get messages and calls comming though (when the weather is ok and the wind is blowing in the right direction) so it makes little sense. I resent paying fees to re-charge as I rarely have the opportunity to use the total amount paid before the time period expires before I'm due to top up again.

Goood luck with your class action.

K. Wilson - QLD

located at Bribie Island, both my husband and I have businesses and neither of us can recieve or make phonecalls. There have been many days where we dont have range at all. Spent several hours on hold trying to get resolution. Would not recommend them

Poor coverage, need to change provider as will have next to no reception at the new property that I am moving to. Was nearly un-usable at my current location. So will have to buy myself out of the current post paid contract I am on.
Sucked into a crap provider, lol. Ah well, live and learn.

im sure 000 doesnt want to be called when you have a flat tyer!! its a pitty thats the only number that you can call when your phone service is crap

I got a new nokia n8 offline on a contract,
a week after i got it it crapped itself,
Tried ringing vodafone for 8 days before i finally got through and when i got through they kept re directing me and telling me to ring other numbers which was a joke,
They should have call centers in australia where you can talk to people who understand you,
Anyway after 8 days they told me to just take the phone to a vodafone shop which was 30 minutes away from me and i didn't have time to do this but i eventually did anyway after over 2weeks of a broken phone i finally got a new one replaced,
They are still trying to charge me for calls and stuff for the month even know i was without the phone for 2 weeks
Communications and service is pathetic need people to speak and understand English and not have to wait over an hour on the phone,
I have been with vodafone for 15 years but i think its about time i changed to a decent network,

Jus signed up to a 24 mnth contract only to find i have no coverage. My friends mother passed away today and i could not call her!!!!

I live in Pacific Pines
Vodafone YOU SUCK

NO SIGNAL FOR A WEEK, BUT EVERYONE ELSE WITH ME (NOT SIGNED WITH VODAFONE) HAD FULL SIGNAL....
I went to Rainbow Beach with 12 of my family members for christmas. everyone of my family members have a phone but none of which are with VODAFONE except me. everyone in my family had full signal on there phone for the full week long trip, me on the other hand who is signed up with vodafone had no signal for the full trip. i couldnt keep in contact with friends and couldnt make christmas phone calls. this is not the only time vodafone have let me down. even in main towns and cities i struggle to get reception on my phone. why pay $100 a month+ for a phone i cant even use!!!!!!!

on pre paid for many years with them NO PROBLEMS, went on contract with them and straight away had problems with them, billing mess ups, sitting on hold for a couple of hours at a time to get the billing crap sorted, and then txt messages not being sent, and calls dropping out at random. ITS JUST BULLSHIT,
and to think this is a multi national company!
1555 is the number to call for problems according to today tonight, Hope you got a comfy chair, its going to be a longggggg wait

Moved from Sydney to Mackay QLD with 13 months left on a mobile contract, when i arived in Mackay i found that at best vodafone has around 40% coverage in town and 0% anywhere out of town . Cant belive they have vodafone stores selling contracts in a town with little to no service. Even after talking to vodafone calmly about mabye waiving the fee to unlock the phone so i could use another provider , i had to call back about 7 times each time having to hold for hours to just solve the new problem of unlocking the handset. Finaly hours of my time and having to talk to superviser after superviser after superviser who each new nothing about my problem later and having to explain the whole mess from the begining each time the issue was resolved. Now just to pay another 11 months of a contract i cant even use and ill be free from vodafone forever.

Very poor coverage, and NO coverage in shopping centres.Bad reception with a lot of incoming calls.

I am in the Parramatta area and very poor network coverage. I was told by customer support that there are too many customers in my area hence difficult to connect to the network.
My iPhone has 1GB of data plan but I am unable to make use of it because get charged for roaming even when I am at home. To get credit for this incorrect roaming changes I must watch my phone signal and when I see roaming I must immediately stop using the phone and call customer support. Not worth the trouble using this service.

My pre-paid mobile broadband when connected is slower than a 28K modem.

Sitting here on my lounge on the top floor of a unit block with no other taller buildings around me & I am not far from the centre of Sydney and only have 1 bar on my iphone & only 3 bars on my laptop (have mobile broadband as well). Tried to change plans two months ago - said everything was okay and was now on the cheaper plan. Got my next bill and found that I wasn't changed over. I rang on the 1555 number and after getting fobbed off to numerous departments they told that there was nothing on my file to say that I wanted to change. Was disputing the account. Awoke on Christmas Eve to find that they had disconnected my service and that I would have to pay the entire account including the amount that is not yet due before they would reconnect me. As I have no landline at home I didn't have a choice. I've paid for the service - NOW PROVIDE ONE!!!!!

I have been with vodafone for about 2.5 years there service was pretty damn good up until bout 8 months ago.. I very rarely receive my messages on time usually a couple of hours delay this also for sending msgs. As I don't have a home phone and rely on my mobile 24/7. I go to make a call and connection error comes up, usually afta 20 or so constant tries i get through.. Internet,,, well takes forever to get online and then when i do it freezez and i have to reconnect, You ring vodafone to make complaints and it takes forever to get through.. I want out of my contract as the service is absolute CRAP!!!

Is the creator of this blog looking for money, I think so!!

I am at the end of my 2year contract with vodafone and am absolutely frustrated. I have phone drop offs, no reception in areas where there used to be reception. My voicemail doesn't work, the other day I checked my voicemail in the afternoon because it doesnt ring me back anymore and I had 9 messages that hadnt registered till then. Have had enough, I am changing to another provider. I have been with Vodafone since they started and am not happy at all.

I experience no reception within my unit in Cairns QLD. I have to go outside to make or receive a call .. and when I do, calls continuously drop out for no apparent reason. Yesterday on a 20 minute call, my phone dropped out a staggering 7 times, even though my signal appeared full. I ended up giving up. I am annoyed that I had to reconnect the call 6 times and will be charged a connection fee for each time!! Not acceptable !!!!

I first tried to upgrade the plan I use for work to get a new phone towards the end of August. "Yep sweet 4 week wait for phone to arrive" they say. 4 weeks LATER 1 HOUR ON HOLD. "Where is my phone?" I ask. " UH THERE IS A PROBLEM UPGRADING YOUR ACCOUNT SHOULD BE SORTED IN A COUPLE OF DAYS" they say.
1 week later another HOUR ON HOLD. " THIS PROBLEM HAS BEEN SENT TO TECH SUPPORT DEPARTMENT, YOU HAVE BEEN UPGRADED TO HIGH PRIORITY, WE WILL CALL YOU.
1 week later another HOUR ON HOLD. not resolved.
I wait 2 weeks, call, 45 mins on hold " I ASSURE YOU WE ARE WORKING ON IT YOU ARE ON HIGH PRIORITY."
1 more week, 1.5 hours on hold, " there is no problem you can upgrade now phone will be there within 4 weeks"
Beginning of DECEMBER... "WHERE IS MY PHONE? I AM GOING TO GO TO THE OMBUDSMAN."

They decide that while they are trying to resolve the problem they will put my NO PLANS on to a new contract and swap the terms across to my work # when it is resolved, then reinstate my NO PLANS (no plans doesn't exist any more)

YEAH LIKE THATS GOING TO HAPPEN. FIX MY NUMBER VODAFONE.......
FAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAIL

i have just moved to emerald in qld can only get service if i am at work or at the shops have no service in my home or my yard i don't get message i have to call mobiles on my house phone which then costs me a heap of money i am fed up with it and will be changing services

Where other major providers reception is well recieved, Vodafone in my area on the Sunshine Coast has several blackspots. At our property 10km West of either Cooroy or Eumundi, our reception is less than adequate.

Walked into Vodafone in Morley to discuss contract etc, only to be told that their system is down and they could not help me!! OMFG!!! So can't call them, email them or even speak to someone in a store. Massive Fail!!

you are a mess whoever created this site (vodafail.com) i am surrounded by mountains and optus gets no coverage telstra (next g) gets 1 bar out of 5 and vodafone gets 5 out of 5 on a iphone 4 (as you know has many receiver issues but it still gets full!! get this crap off the net

I was told at connection that i would have good reception for wireless broadband,. How wrong! Even trying to get onto this website it dropped out 5 times. Sometimes it can take up to 3 hours just to get a proper connection. Too bad i am in a contract and cannot afford to leave it. I had better service with the old dialup. Vodafone sux.

hardly any reception have to go out side to make calls ... calls drop out ALL the time and messages delayed in being sent and delivered...not happy!!! i now am with Optus and have full reception...waiting to see if i can get out of my vodafone contract.

My old phone was dropping out when i made calls, i thought that it might just be because my fone was old bout 8 months old which i got through vodafone. i went n brought a new phone about a month ago and the same thing was happening!!!Then people went getting my messages or i would get a message about 6 hrs too late!!! so i went n brought a brand new phone because i thought my old one was broken!! clearly not the case VODAFONE!! just wasted $200 on a new phone because of your shit service!!!! Wheres my compensation!!! $200 IS a lot of money just to be wasted!! MAYBE THIS IS A PLOY TO SELL MORE PHONES!!

have been with vodasuck for many years in the last 6 to 12q months the has gone to pack big time.terrible coverage with no service most of the time, calls dropping out and sms's not arriving until days later if at all.

Bought a prepaid broadband modem in July 2010 which only got access 5% of the time and them only for a minute or so then drops out, after 6 calls to vodasuck and going through the same things every time it still would not work so gave it back and cut my loses.

Loss of business. Sending texts twice when only sent once or texts not even getting thru and not saying that they have not sent. so messages are going somewere just dont know were. Extreme holding times to talk to a customer service person. Not able to access the internet thru an iphone when away from wi fi at home. Getting cut off in the middle of conversations or line goes blank when talking on the phone and takes a very long time to cut itself out or just keeps the timer rolling if i dont manually end call. Found that my husband has an online account in his name and he has never set one up, tried to access it but the birthdate is wrong for the password to access it, tried to ring vodafone to find out what it was about and cant get thru to anyone to even inquire. went to a vodafone store today they couldnt give us any info because there system is down yet again. so sick of this. I have been a customer with vodafone for 11 years and it breaks my heart to switch to telstra but they have just pushed it too far. everytime we ring we get rude people its just not on.

bad coverage so bad my wife hardly uses the service when its available !!!

No coverage, late sms, missed calls with no messages.

got a sms last friday telling me i had a voicemail,a voicemail that was left the saturday before hand,majorly angry as it was a reference in regards to a friend trying to get a house,constantly getting cut off mid conversation,then trying to ring back..with an instant call disconnection response,turning the phone off is pretty much the only way to fix it or i cant ring anyone including the so called vodafone helpline

i gave my daughter a vodefone phone to use to keep in contact with us. This has failed her many times leaving her waiting for us for long hours or us frantically looking for her at a said time.

Living on the sunshine coast this sets panic mood to most parents when contact with your child can not be made (daniel malcolm case).

Vodafone need to fix it up!

Constant dropouts and connection failures!

I live in a pretty densely populated suburb, and I can't even recieve calls sometimes, or make them - and at times can't even get my GPS working when I need to find business addresses.

They are shoddy and I will feel much better telling them that their coverage sucks. They do not deserve $80 a month to provide piss-poor service and to have coverage that barely lets me hold a conversation, or even check my mail on the go.

Sod them!!!

Same as a lot of other people by the sounds of it. Late in receiving texts messages (sometimes months later) Having the same texts sent 4 or 5 times. a lack of reception in even the most built up/suburban areas. GRRRR!!!! not to mention some of the girls behind the desks at Vodafone were obviously not hired for their brains or tech experience. ive moved to Telstra (not that the waiting on hold changes much there either)!!

only have 1 or 2 bars, iphone takes to long due to this, hope vodafone sort their cr*p out!

No coverage where I live. No coverage where I work. No coverage where I shop! Even though the guy in the store 'assured' me that it was "all good"! It has taken 18 months of constant arguing with them too get out of the contract. What do they offer me? No ETC (that's early termination charge ... ) - what about all the money I paid too them for a service they never delivered?!! AND they are making me pay for the remainder of the phone they sold me. BTW - beware ... Crazy John's uses Vodafail!!!

We're in cyclone season in Darwin and I'm on call in the event of a cyclone. Unfortunately Vodafone network goes offline during even minor storms. First call to customer service basically blamed me for living in Darwin. 2nd call ended with me on hold for 2.5hrs before they hung up on me. 3rd call had me on hold for another 2hrs and no result. 4th call had me on hold for 1.5hrs, Vodafone agreed to waive my bill for my two phones for three months, still shitty coverage.
5th call was to telecommunications onbudsman. Vodafone call me and get stuck into me for not trying harder with their customer service people.
Last call was to Telstra to change carrier.

We signed up a contract with vodaphone for 2 years on a blackberry plan. The phones they gave us were extremely unreliable. The reception was crap, messages weren't getting through, calls were dropping out and even the phone was stuffing up constantly to the point where the whole screen would freeze or when you tried to type a message the screen would click multiple times and cancel everything you were doing. We got told that it happens and to deal with it when we confronted Vodaphone. After getting the embudsmen involved they offered us new phones which were to arrive the next day. It's been three weeks and we are still waiting.

I thought it was just me but when ever I try and call someone it cuts out it doesnt have any reseption half the time I just want a good phone that does what it's ment to do

I've been a telstra customer for over 2 years and had nothing but bad issues to do with coverage, why is no one making a website and complaing about other networks within Australia. I trully do not understand this. PLease correct your blog, I find it also ridiculous and misleading that poeple can blog as many times as they want. Isn't that misleading information, because one person can create false alias and information.

Poor customer service, terrible shit reception.

Im not actually with Vodafone but both my children are. if I send them a picture message then it takes on average 4 hours for them to receive it. I can send the same photo to any other phone with other carriers and they receive immediately!.. Could walk to the other side of Townsville and deliver photo by hand quicker than they get the messages on their phones!!!

Trololololol

im sick and tired of calls dropping out my sms take forever to reach destination if they get there if i make a call it drops out. I live in Bass Hill and its totally crap i have been a customer for over 10 yrs and i have never had this crap happen before/ i thought the bigger the copmany the better the service not crappy service where is our money going

Contrary to vodafones map coverage which shows our entire area covered, we have to walk to the middle of our yard to call, takes up to 48hrs to receive sms, and 17 dropouts, all whilst on hold to vodafone. Can and string is looking more reliable right now.

None

had a vodafail phone and for 2 years didnt have reception in my own home... had to go to the street to talk to anyone (GRRR in the bad weather).. only lived 10 km from city center... then mover closer to the city center and now live top floor of a unit complex and the 3 vodafail phones in my house still drop out constantly...

i first bought my iphone and started with vodafone because it had good credit deals but in gladstone was terrible i had little reception anywhere and i couldnt send my txt messages and since i have change to telstra and i get great coverage

I live in the centre of a regional qld town (bundaberg) I have signal for about 10% of the time, if I drive 5kms either side of my town I drop all signal. Its scary and frustrating asI'm a young girl and I have to drive out of town for work on a regular basis and if I break down I'm screwed! As soon as my contract is done I'm done with Voda-no-signal!

I live in the centre of a regional qld town (bundaberg) I have signal for about 10% of the time, if I drive 5kms either side of my town I drop all signal. Its scary and frustrating asI'm a young girl and I have to drive out of town for work on a regular basis and if I break down I'm screwed! As soon as my contract is done I'm done with Voda-no-signal!

I got the wirless internet modem connect lite with the assurance that i would recieve good covergage on my street. 24 month plan and its about 9 months through it and im soo over the drop outs all the time,,,,I emailed firstly with no response than i rang with the usual 30min hold so i hung up...

I too am stuck in a contract that I would otherwise be happy with other than the poor coverage. I have been with Vodaphone for 15 agonising months and have become so used to the drop outs and no reception that I just let people to only ring my mobile as a last resort.

I tried to complain through the vodaphone website 12 months ago. It was a nightmare. They asked dozens of irrelevant questions and wanted to know dates and times of drop-outs. Obviously they thought I was being smart when I said 'constantly' and 'all the time'and then got nasty in their emails. After about 4 weeks they eventually said the issue was 'I was in a low coverage area'. Yay - something I already knew. I just gave up.

I'm a mother with 3 kids and one has eliepsy and one has type 1 diabetes so try to always be avaiaible by phone in case of emergencies. I just make sure they always have another number.

Good things about Vodaphone? You never go over your monthly limit because you never have access to phone service. Never has problems in highly populated areas (ie not the Adelaide hills)

I have three which I understand has been taken over by vodafone. I have experienced a full day of no service recently. Apparently the phone had reset itself????? Not!!!!!. I am in a health care business and my phone is an imporatnt form of contact for my clients. I have also had the isseu of dropout of calls...especially three to three calls. Is it possible that vadafone is responsible for this?

I live in the centre of a regional qld town (bundaberg) I have signal for about 10% of the time, if I drive 5kms either side of my town I drop all signal. Its scary and frustrating asI'm a young girl and I have to drive out of town for work on a regular basis and if I break down I'm screwed! As soon as my contract is done I'm done with Voda-no-signal!

i have always been with vodafone. didnt know about any changes they made and thought it was my phone causing me so much trouble. cant use my mobile in my house anymore. not even on the balcony!

A member with the vodafone for as long as I can remember, however has become a joke. I even signed up my partner with the provider mid year... Pic text are now randomly taking up to 2 days. ... I resigned with Vodafone before the issues started and now can not use the iphone when i need it... If i had waited a month or so, i would have switch to a better provider.

crappy reception, always disconnects and i only get 1 or 2 bars max.

I have vodafail as Internet I was told no problem with coverage and can only access on a good day on the back verandah of my house. I am trying to start a new buisness and need to be on line 24/7 constant drop outs or verry poor conection nothing better. NT Darwin Rural. bullshit.

my blackberry has full service and every time someone calls me it says my phone is off or goes to voice mail tried several phones same prob
tried making a call says call failed
contacted crazy johns they said its vodafones service upgrades
what the hell are they upgrading its been getting worse

I have people trying to call me when my phone says I have full reception and they recieve a message saying this person is unable to recieve calls, I have a plan live in the city. Telstra has full reception when in the exact same place. messages will take at least 10min to come through if I recieve them. Some days I will wake up with no reception when I had it there the night before. VODAFONE SUCKS

As a QLD public servant my phone is a very important part of my safety equipment, I cant even get service inside my work place which is in the centre of a city, let alone 5kms from the CBD would dearly love to brake my contract to switch phone companies.

Walking down Pitt St Mall- "searching" for reception. Then back in the burbs searching again for reception. Sorry cannot access the internet at this time- no celluar network connection. Aghh

Well, vodafone is bad. But it's all the carriers. Walk into my house wig Optus, drops out. Within 10 k of the CBd I can get service in patches. Out of that area. Nothing. Occasionally one bar. It's also slow. Only good Carrier os telstra but their prices just arnt reasonable for everyday customers. Australian carriers need to wake up to themselves.

Not being able to have "Bars" to call out or text out. Complained to Vodaphone and was told by a staff member who we spoke to face to face, "To find another provider". Sounds a bit like I have you, sold you a mobile phone, now F*** off! we don't care.

Late messages sent and recieved.
Late voicemail sent and recieved.
Phone calls not connected properly.
Wait minutes for calls to connect.
Phone calls not even recieved at all. ie. people call but the phone doesnt notice.

We live on the coast, we have never got any service here.

There should be a BIGPOO,com site as well as this Vodafail site

I had many calls fail and messages sent arrive to recipient days later. I have spoken to vodafone who advised that it the iPhone problem. I have chained sp for two numbers and not once have I had a Prob. Not with calls or messages unless I calling vodafone numbers. I have 6 months left on my final contract and will them change to another provider

i hardly have ANY reception anywhere. even in built up and fully developed areas such as University of QLD St Lucia, i am only able to get a maximum of 2 bars, and struggle to connect to 3G. constantly having to turn my phone on and off, since it randomly starts to display 'searching' out of the blue. so much for 98% coverage. i hardly believe that i always happen to be situated in the 2% of australia that doesnt have vodafone coverage. vodafone can blow me.