PLEASE VODAFONE PLEASE, pay TELSTRA to use their towers again. My reception now suxs

yeah, that poor bastard earns a lot of money but works for a shit company and has a small penis

I use my phone for business and the fact that it constantly drops out or has no reception is a joke i ended up getting a optus prepaid phone and where i had no reception optus had full reception. I got sent a pic MSG received it a week later, I've had SMS messages sent to me and received them days later still cant send sms msgs over seas even though there is no block on my phone and after an hour on the phone u get that ill get a technician to call u back /sigh

I was signed up to a 2 year plan with Vodafail only to find out after 9 months of angst that my home is not in a 3G area! Went into a Vodafone store at Chermside and the girl told me I should call the tech department to see about cancelling the service. Went through the usual with the guy who then transferred me.... to a closed department.

I never got even decent 3G coverage - I catch a train from the city to Strathpine and I can't even load a webpage between Northgate and Strathpine station, which is about 15 minutes!

Let's just say I can't wait til the cancellations department opens....

I will say though, in fairness all of the staff I've dealt with or spoken to have been very polite and professional (dud transfer aside).

In total I made over 12-13 phone calls to customer care in 3 days... Due to a high number of dropped calls I got to talk to a few operators. Their excuses ranged from something being wrong with my phone to their company merging and that I should understand this because I run a business!!!

Question is does my customer understand that they can't contact me because Vodafone is merging?!

Needless to say Vodafone is still direct debiting my account every month, at will!

Reasons for my frustration: Phone calls dropping, people complaining that they can't reach me, slow internet speed on my mobile broadband and endless wait on customer service. Once you do get through, you find your self talking to a person who apears not to care or not understand what you are talking about.

I was signed up to a 2 year plan with Vodafail only to find out after 9 months of angst that my home is not in a 3G area! Went into a Vodafone store at Chermside and the girl told me I should call the tech department to see about cancelling the service. Went through the usual with the guy who then transferred me.... to a closed department.

I never got even decent 3G coverage - I catch a train from the city to Strathpine and I can't even load a webpage between Northgate and Strathpine station, which is about 15 minutes!

Let's just say I can't wait til the cancellations department opens....

I will say though, in fairness all of the staff I've dealt with or spoken to have been very polite and professional (dud transfer aside).

have contacted and spoken to service provider numerous times but of no help. have asked for improvement in quality and service but my plea has fallen on deaf ears. this has resulted in loss of quality time after work with family and constantly on phone with technical support team of vodafone for hours.

3 mobile was crap.....not vodacrap bought em = double crap

the kinda of thing i do on a sunday morning while reading the newspaper

Vodafone kept assuring us it must have ben the phone. When we took the phone into the vodafone shop, the staff blatantly stole the iPad out of the handbag whilst awaiting a new sim. The new sim had no service and the staff refused to show us the security camera footage to report the theft of the iPad to the police. The iPad was returned by the shop the following day. The new sim has had minimal bars of service.

I had been a faithful customer of "VodaSucks" to the point I had 2 phones and a USB modem with them all on post paid. after not being able to contact my partner who worked all over the country side with his job I became more and more frustrated. As for the USB modem well lets just say if you are running a small business from you home computer do not rely on that. Anyway I rang the call centre only to be out sourced to speak to some one posing as an American to cover the Indian accent (GRRRRRRR) I asked how much it would be to get out of my contract as I was over not being able to speak to my partner due to him never having reception. the Person gave me some "who ha" that the phone should only work perfectly in the billing area????? what the hell is that crap? they claim that they have towers every where yet for some reason conveniently they didnt happen to have one in the area he was staying at the time...or the time before or the time before that. so anyway they told me it would cost a small fortune to get both numbers out of the contract but would look into waving the fee for my partners phone. after telling me this was they case but I would have to pay for my number to be dropped I decided it was better to move on and pay my way out. when I got my last bill surprise surprise I was charged for both.... this story will be continued as I am looking in to getting the whole thing waved.
But wait there is more back to the USB I still had time left on my contract for that when I decided to got with Big pond so I told my mum to give me the $40 per month so my younger sisters could use it. all was goo until one of my sisters mates stole the SIM card out of it. anyway we soon figured this out and let Vodafone know so they could cancel the SIM. how ever they didnt so I got this massive bill for Phone calls made from the SIM. after 2 hours or more on the phone to the Indian call centre I finally go it waved but had to pay for they over expense and to cancel the contract.

Have been with Vodafone for the past six years. Like a relationship it started out well. A year and a half ago I upgraded to an iPhone with a new contract. The relationship seemed better than ever, until a few months ago. First I thought it was nothing.... The sudden drop out, the delayed messages. Everyone goes through it right??? Well it don't stop, now I can't even make the shortest of call without the network dropping out. The constant change of mind- no service to full 3G service in less than 10 seconds, backwards and forwards. I'm losing my patience. I don't think this is working out.

To start with vadafail took over 4 weeks to courier out the usb modem which the website said would be delivered overnight, after 2 useless attempts of phone calls to their service number and 2 emails I finally received my usb modem (they said it was a computer order error).
NOW, in South East Queensland (Brisbane, Ipswich and Gold Coast) I often have DNS errors which make my vodafail broadband service not work at all, it normally self corrects within 24 hrs (too bad if I need the service up and running at the time). According to several IT websites/forums vodafail have been aware of this DNS problem since the inception of their mobile broadband service...

Let's pay their CEO a $20million bonus for doing nothing except offering 'politically correct' apologies, as I would much prefer a well worded apology then having the service I paid for.

Adrian in the Gold Coast.

I have been with Vodafone for 14 months. I have numerous drop outs. Sometimes I have to try more than 10 times to get a call through to my husband. IF I have an urgent call to make I now use a land line. And to top it off I have an iphone which would be great to use if theinternet connection worked. I can't connect to anything so I don't know why I am paying for this service. I also made a complaint. I tried the telephone and had to wait 40 minutes. SO I left an internet complaint and they never GOT BACK TO ME. iN FACT THEY SET UP THEIR COMLAINTTS SYSTEM SO THEY WANT YOU TO CONFIRM YOU COMPLAINT IN SUCH A WAY THAT YOU CAN'T FOLOW THEIR INSTRUCTIONS. I'M OVER VODAFONE.

I have been with Vodafone for around 12 months. I live on the Sunshine Coast just south of Noosa, when I went into the Vodafone store I was told that coverage on the coast was exceptional, I have now found otherwise! I didn't realise how bad it actually was I am trying to run a business from the number and never have reception and when voicemail messages are left sometimes dont come through for a day or two, not a good look for clients.

im getting very frustrated with the poor coverage and consistant dropping out of my vodafone i spend approx $50 a fortnight on prepaid credit and have done for 2 to 3 years i am a truck driver and it seems the only way to keep in touch with loved ones and have a decent conversation i am forced to use the company supplied telstra phone which is costing me a fortune please fix VODAFONE

My major complaint is the paucity of the network coverage. I'm a long term user of vodafone and value the service generally. For many years now the Vodafone shops have been promising much better coverage, extended service and most recently the linkage with Hutchinson promised coverage equivalent if not better than Telstra. It has not occurred!! Coverage is appalling.

Signed up contract 2 months ago (end of October 2010) and:

- Almost no signal in the house.
- 50% of the times calls goes straight to voice mail. My girlfriend had serious arguments with me on this, thinking I turned off my phone. Also missed many important calls from other parties.
- Bills in advance. I am on a $79 iPhone plan and already got billed 3 times (3x$79). Why do they do this? I don't even know how it works!
- Mobile internet is often a disgrace.
- Waited 1 hour on customer service line.
- Could not be bothered to contact them again.

Money much better spent elsewhere.

Data sessions are dropped frequently in the Heathmont area to the point of frustration. One moment the USB modem is connected, the next I'm completely disconnected from the data network. My modem works well in most other locations, so it's just another issue to look into.

The worst company on earth!!!! i have spent endless amounts of time on the phone trying to clear up a phonebill that was paid and they have now black listed me. This is not a phone company. ITS A JOKE! Vodafone Australia? Yet, you never get to speak to someone in Australia and when you call the head office they transfer you back overseas.. AMAZING WORK VODA!!!

Switched to a Voda plan from Telstra - meant to save $, normal usage still drives huge bills, analysed records, its not message service, its not 1300 #'s...its because normal usage means each call is actually 3 calls!! At least Hutchison got the brand right!

OMG I thought It was just me, or my crap computer... I signed up for a Mobile Internet Plan last Easter, chosing Vodaphone because they had the best prices. I was going away for a week and I needed mobile internet to continue to work during that week. I was assured that I would have 3g coverage in the area I was going to in country Victoria, in a rural city.
This was not the case and after a few days when I finally got some coverage it was so slow I gave up and used a dial up internet.
But hey it was just a week, I would be back in Brisbane soon and then I figured it would still come in handy.
FAIL. I live in Northgate, close the the Brisbane Airport and only 10km from the Brisbane city center. On the intermittent occasions I do get reception it is only 1 bar and it is often just 2g network which is slower than a dial up connection.
I still have a few months left on the contract, I didn't think there was anything I could do and it's only a $30 a month plan. I had a small moment of victory when I went into the shop I bought it from to complain and told every customer in that store that the reception is horrible so don't do it :D
It makes me happy to find this site
Thank you and good luck with the class action to those involved.

just my broadband. Its absolute crap.

i get delayed voice mail. poor coverage, slow internet, dropped calls...i am over vodacrap you pay good money you should get good service but i am not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

About 6 months ago I was a happy customer with 3, until one of their changes put me into a black spot. I rang 3 multiple times until they at last admitted that it was their problem. They offered to swap me over to the comparable Vodafone plan free of charge, which I accepted. They claimed Vodafone coverage was perfect in my area Prospect (inner Adelaide metro area). But after signing up, it soon became apparent that Vodafone data service was patchy (regular drop-outs). I have become so used to these drop-outs that I have a command prompt window open with a command continually pinging the web ('ping /t <site>'). From this I can verify that a regular drop-out has occurred. I also know where the best signal in the house is and can only use the laptop there!

3G Service (Coverage/Connection): Connection ALWAYS drops out... I always have to disconnect and reconnect repeatedly... time-consuming and very frustrating...

Customer Service: A CALL TO VODAFONE TAKES A WHOLE HOUR!! HOLD TIME TO GET ANYONE IS ALWAYS 20+ MINUTES!! Then you have to wait another 10-20 minutes in order to get the RIGHT someone!! I have problems but don't have the time to sit on the phone 20 minutes to finally get someone!

Billing: I ordered the service in September 2010 and never received a bill. In 3 months, NOTHING... I kept trying to view my statement online, but the feature wasn't working. I wanted to wait for something from Vodafone because I didn't want to pay for a call and sit there for an hour waiting for resolution - I just don't have that kind of time. I had begun to assume that bills came out quarterly UNTIL THE SERVICE WAS DISCONNECTED for seemingly no reason. Then I tried to call for 4 days in a row to find out what was going on and connection to the call center from Adelaide was down... I had assumed that the lack of service was because of a massive network failure. I then got through, after a week, paid the balance I was told over the phone with the late charges waved, to have a bill FINALLY COME THREE WEEKS THAT INCLUDED $50 of LATE FEES!!! I don't agree with it, but I paid it... who would I call and what would it solve?

I live 5kms from the city and my reception has fallen to an all time low. I have the 'call failed' message so many times now that I could just throw my iphone in to the bay! I complained to Vodafone that reception in my area had all but disappeared, but to no avail. Also just as infuriating is that every other server has improved their reception reach except for Vodafone. I can be just one hour out of Melbourne and have NO reception at all while friends on Telstra have full bars in the same place. Vodafone promised that they were going to have equal if not greater coverage than their competitors. They have not expanded for more than ten years.

I've been with Vodafone for several years now and never had much problem until about 12 months ago. Now the best reception I can get in my home in central Geelong is 1 or 2 bars, and as soon as you leave a metropolitan area you get nothing!! We have lots of family in the country and enjoy holidaying down the coast, and we have had to learn to give our relatives the phone number of someone we're staying with if they need to conact us. We are in Warracknabeal at the moment which is a reasonable sized country down but still nothing, and the people we're staying with are shocked as this is the first network they've heard of that doesn't work here. And I distinctly remember asking the salesgirl when I signed up for my new plan about coverage and she said it wouldn't be a problem. And that's just my mobile phone, don't even get me started on the piece of crap that is Vodafone mobile broadband.....the worst thing imaginable!! So glad this site exisits and hopefully it will make Vodaphone pull their finger out and do something before they lose a hell of a lots of very disgruntled customers!

since the merger with 3 the coverage and speed has declined alarmingly. In the marginal area I often am in it is particularly poor.

I live within a three kilometre radius of my parents within the same postcode but get no service at my parents, I phoned vodaphone on the 25/12 as I was sick of it only to have the call centre staff tell me there is nothing he can do about it. This was after I had phoned the second time and was on hold for half an hour before speaking with some one.....IN INDIA!! it was lovely to find out he has perfect 3g vodaphone coverage!! I have now refered my complaint to the Telecommunications Ombudsmen I'm tired of paying top dollar for a sub standard service.

Vodafone,
Your network is in serious need of an overhaul, your customer service is abysmally disgusting and your excuses and apologies are offensive. This should have been fixed months ago.

You need to get off your metaphorical backsides and do all you can to fix it. You need to come clean with exactly what is wrong with your network, how you intend to fix it and how long it will actually take to fix it (none of this 'we think it will take...' banter, we've already had enough of that).

It's clear that the problems you are having with your network are not software problems. Before anything is rolled out to a production system, it should be tested and tested and tested, then tested again for good measure. I find it hilarious, but at the same time frighteningly disturbing that a 'software fault' was able to cause these problems. I find it disturbing that it has taken so long for it to be fixed, and even when you claim the problem has been fixed, a large number of your customers still say it has not been fixed.

You need to dump any off-shore customer call centres you have and start employing Australian people in Australian based call centres. The customer service you are currently providing (or lack there of) is pitiful. You knew that there was a problem, yet the customer service 'representatives' that you employ off-shore still read from the script they have been provided and really didn't give a rodent's backside whether the issue was known or not. "Yes, I have turned my phone on and off. Yes, I have reset my phone. Yes, I have tried another SIM card. Yes, I have tried another phone." Sound familiar? They were retroactive and not proactive, which has destroyed your image. Customer Service is everything. I don't own a business and yet I know this basic principle, something which you need to be educated on. There is no point in selling a product if you can't even back it up.

You need to stop making excuses and claims that you're "working on it". We are sick and tired of it. These excuses and lies are inflicting untold and widespread damage to your brand, image and reputation: all of the media coverage, social networking coverage and this website on this issue are undeniable examples of this fact.

I was once in high regard of Vodafone but after witnessing and being subject to your disregard with your customers and service, you are not even an after-thought, I actively discourage anyone from signing with you because of these problems, even on a pre-paid based service, you're just not worth it. Customers will pay more for a service that works! I can tell you now, your current behaviour and attitude will not fix things, you will only exacerbate the vast damage that is being inflicted to your image (and later on down the track, profits, as that all that seems to matter to Vodafone).

Case-in-point, despite all of the customer complaints of poor service and poor customer service (because of capacity issues, one would assume considering the problems described by others are further reaching than a 'software fault'), you still decided to go ahead and aggressively market your 'Infinite cap' plans. Now, if you're suffering from capacity issues (that is not enough hose for the water you're trying to deliver, so to speak, since it seems you need to be educated on this), won't the rolling out of these plans make the problem worse?

Use logic, Vodafone, seriously! Fix your network first! Like I said, there is no point in selling a product if you can't support it. In fact, it's driving your customers away, and placing you in bad stead with the ACCC, the TIO and future customers because they're seeing all of this negative publicity.

I've had enough. I'm off to Telstra. Paying more for a service that works is a bloody sight better than what a joke of a service you are offering. I gather many feel the same.

And that is putting it nicely.

I use my mobile for business and the poor reception everywhere means a lot of my calls go to voice mail which I dont recieve for hours later this is leading to me missing some jobs due to me not responding in time to a customers request. Talk to Vodafone and they tell you there is no problem with reception. What a crock of S*&t they are

been with vodaphone for five years on a114 dollars amonth plan what ajoke this service is terrible been having service problems for over 12 months decided enough is enough im still waiting for my refund cause i was in credit on my plan everytime i rang customer service was in india there english was very bad and they were uninterested in my problems shame vodaphone shame i demand a refund through services and contract you broke this will fall on deaf ears im only the little guy but they still took my 114 dollars amonth never again unhappy ex customer

Like to tell you of Vodafones pathetic customer service!
I ring them, go through so much anger speaking to their stupid answering
service, only then to be transferred to the philipines to speak to a customer
service representative who either cannot speak proper english, or l cannot
hear because of seriously bad transmission!
I have on many ocassions nearly had nervous breakdowns!
I truly believe these telco companies do this to get rid of us ringing them!
It is an absolute evil!
Put people here in the unemployment cues into jobs Vodafone!
Instead of pocketing it all, and, NO maintenance on your system!

Almost with out fail, every time I answer my phone, no one is there, I constantly have to ring people back because of this, and half the time that never connects either. I send texts that some people never receive, or they get days late. One extreme, my husband tried ringing me one day, as my phone went to go to voice mail, some how, an Asian man answered?! How the heck does that happen? Rang vodafail to ask how something like that could happen, I was on the phone for over 2 hours, and got no help whatsoever! I thought I was the only one having these issues, I am just so sick of them! :(

service drops out around 6.30 every night for up to 2 hrs at a time.Dont receive txt msgs that I find out later that have been sent(causes drama)dont need this drama.Hope that public uprising puts a rocket up their arse!

6 months ago I paid $150 for a Vodafail prepaid wireless broadband dongle (12GB of data/12 months to use). I have never seen the reception meter showing more than 3 out of five 'bars' of service while my prepaid mobile sits beside my computer with full service coverage. I have been on xmas holidays since 17-12-10 and have managed to connect to the net during my holiday perhaps once per every 50 attempts, but when I do finally connect the service drops out before I can open a web page (using a friend's Optus broadband to write this). Of course I contacted customer support and spoke to some arrogant guy sitting in a call centre in India who informs me that the service has suffered some congestion over the xmas period and I should try to be patient. Customer service? I would love to join a class action against Vodafone, WHERE THE HELL DO I SIGN?

I worked for Vodafone and leant how to deal with all the problems but I had trouble with the ethics they used.They have known that from as long as the company has been operating in Australia they had problems with their communication towers but not let the customer know this, this was brought up regularly at meeting and how to through off the customer. Sad things where Customers who brought the latest phone then moved to a place that telestra and optus had reception but these poor customers where locked into a contract, where they had no reception.Now that Vodafone are 3 have joined forces more problems are going to had. Vodafone and 3 having been the same company more more than 12 months now.I was also Sad by how they forced people not to buy one phone over another ect,, And Insurance which was a con..

I would say that 70% of my calls are for calling back people because of the network dropping out!!!!!!!

Data never loads, calls drop out like hell esp happen during my phone interview...Never successfully complaint as the customer service is forever lined up... and waiting...

This is not what I sign up for! If there is a class action, I am in it.

i have a lot of call drops off with no reason have to call again . very badfor my bussiness work my girlfriend accuses me not responding to her meaasges quickley but her messages alaways comw few hours late . customer service could not help at the store level to change my number waited one hour at the store the staff were useless . told to speak to customer service on the phone called six times with an average wait of 45 mins . no good i am paying my money to get a proper service not to wait 45 mins my problem is not fixed yet

I completely and utterly loathe the service of Vodafone but was attracted by the great prices..... BAD move. I have had numerous issues with this poor exceuse for a telecommunications company for years with signals dropping out, internet not working, phones being disconnected etc. The latest was outrageous and it has had a significant impact on my business. I had noticed that some of my clients hadn't been replying to my emails which I thought was odd so I rang them. Turns out that they didn't receive any emails at all. I rang Vodafone to find out what on earth was happening....... After numerous hours of hold, being handballed all over the place I spoke to a 'genius' who indicated that due to a technical error some of me emails weren't getting through to their destination.... I asked the gentleman on the other end of the phone how long this had been happening for and he originally dodged the question until I pressure him and he finally said 'Over two months'!!! I then proceeded to ask why customers weren't notified of this and what I was supposed to do to find out which emails were successful. His answer to the first questions was they would have to ring up to find out!! His answer to the second questions was that I should ring up ALL of the people I had spoken to to find out whether they had received the email. That is 2 months worth of emails!!!! Sure I have nothing better to do with my time. They said this problem would be rectified and that I would be notifed when it had. That is now over three months ago and I have still heard nothing... As such I have rerouted my emails so that they don't need to go through Vodafone. I am also refusing to pay any future bills from these idiots. For a telecommunications company they do anything BUT communicate, especially to their customers. I hope their business goes under in Australia.
Congrats to the guy who set this up. I had the same thoughts but was too consumed by rage and didn't want to spend any more of my time on them.

I suggest that everyone that has a vodafone contract go to your local vodafone store (as calling the number wont work, lol) and demand a break in contract and we all go to another carrier, Mr Vodafone CEO and his a$$ kissers will all of a sudden have no more income, hurt them where they hurt us in our pockets for a service we pay for but dont receive.

Look out Optus here i come :)

Being a 3 customer I have the Vodafail pains too... woeful reception that seems as though it has been de-tuned down to 2-3 bars of reception which were once full at 5 all the time. Significant data issues where there is just no coverage at all, worst of all my phone keeps slipping into "No Service" mode constantly.... absolutely shocking customer service and even though i have always tried to avoid it that big T might just get my ongoing business come contract cancellation time!!

everybody needs to turn off there voicemail as it covers for there crap service and doubles your bill as you need to call everyone back!

@ Guildford, My Partner is on Vodaphone and were constantly arguing that i never make the effort to call her.... BUT i do just her phones always has no reception at home, but she swears blind it does.... i'm sick off having this argument because of Vodafone....

Until today I thought delayed voicemail, no coverage in shopping centers, multiple failed mms', failed txt balance updates etc were all normal parts of the Vodafone service. I can't believe how used to these problems I had become! I guess it's just easier to accept them than to ring their call center to have the problems resolved. They are utterly hopeless.

Having a small business with 4 phones on a business plan with Vodafone would you think service and customer service would be different to a retail customer. No treated with destain and told that there is never anything wrong with the service. It must be at your end. What 4 people can't use a mobile phone?

I have been having network coverage issues for over 4 months now. It doe not matter where I am -I am without coverage 99% of the time. My text messages and voice mail messages are delayed sometimes by over 24hours.
My mobile is so important to me as I have a young daughter and I also atend dialysis daily. So many times the nursing staff have tried to conatct me on my mobile and it goes straight to message bank -and I do not recieve the message in time. While I am on dialysis my daughter attends vacation care, what if they needed to conatct me .....they cannot reach me because I have no network coverage. My mobile phone is also important as I could recieve the most important phone call ever to say they have a new kidney for me. So as you can see my mobile is so necessary for me.
I have rang Vodafone numerous times, many times I have had to hang up after waiting on hold for over 40mins. When I do speak to an operator they tell me me to -restore factory settings and select manual (under settings/network)and they say this should fix the problem, if not ring back in 24 hours. I ring back in 24 hours and they want to do exactly the same fix that we did yesterday. I try to tell them that we did this yesterday -so then they tell me to swap sim cards over and it could be the phone that is the problem not Vodafone.I have asked about exiting my contract early without a fee and they will not do it.....I am realy desperate. Any help would be great.

I get voicemail messages days late. No missed call notification. Unable to make calls. Drop outs every call. My husband was with vodafone for 10 years and loved them. When I was setting up a small business 6 months ago he set up my business mobile with vodafone. What a mistake!!! I have new customers calling and leaving messages and I don't even know they have called. I have other customers thinking I am hanging up on them!! This is no way to run a business. Tried to move to Telstra but told I can't cancel my plan!! Being held hostage my vodafone and unable to use the service for my business .

oh well my troubles started after purchasing a second handset i phone 3g well i have been unable to receive calls or messages. not getting signal at all most of the times. when and if i get a signal it would last for a minute and the phone would go into search mode for hours. restart the phone 100 times checked the settings nothing.no improvement. all the rest of my friends on other network are having full reception.
vodaofone bad all along !!! moving to optus today!!!

I switched from 3 to Vodafone a few weeks ago due to being told how much better Vodafone is and that they have much better support. Well so far, I've only seen the opposite..! I can't get full reception (max of 2 bars) unless I am in the city, Internet browsing is compatible to dial-up speeds and the online services can't even tell me my useage..!
I want to get out; this has been a fail of epic proportions.

Password suddenly stopped working, tried to reset, wrong secret questions asked, locked out. On hold for 13 minutes, polite staff member said will receive a new password in 2 to 3 minutes and to wait 1 or 2 hours before trying to login. Ridiculous!

why are vodafone and others allowed to advertise that they have 95% coverage of australia instead of being forced to tell you and give you a map of where they dont have coverage? On a recent trip to cobar, bourke,brewarinna and coonamble,I had no service at all! thats a bloody big area! All the locals knew there was no service out once you pass Dubbo,Why is this not advertised? I then could not use a $40 PRE-PAID as my phone is locked to the network,that is bordering on criminal and denies me my right to a working service!

Was told by a vodafone rep that I would NOT be charged text messages while I was in the UK but charged for the phone calls. I purchased a UK phone to make the calls and used my aussie vodafone to text people. Then found a bill over $200! I tried to contact them about not being too please with the information I was told but no response. Tried to email but kept getting 'it is in the system' type responses which then said "we have not heard from you for 48 hours and now assume the problem has been fixed'. Problem was definately NOT fixed and still had problems getting through. On hold for ages. I would like to get out of my contract early but it will cost too much. Looking forwrad to signing up with another company. NOT HAPPY.

I have a iPhone 3GS & since havign it, I have struggled to get reception. Every call i make drops out & the phone is constantly searching for a network! On the 1st (27/11) of 4 phone calls to my "supposed service provider" i was told that the problem would be investigated & someone would be in touch & i received a text stating the same thing - then nothing! I rang for the last time 2 weeks ago only to be told that it had been investigated & the case was now closed & here's the best bit - apparently "someone" from vodafone had rang me & told me the outcome. Finally after being bounced around from department to department, Vodafone admitted there are "blackout" problems with the area i live in so i was offered to change plans (to their new infinate plan) given the next 2 mths plan fee free & told that after christmas eveything will be so much better because they are currently "improving" the strength of coverage ... well its after christmas & guess what? ... nothing has changed!

While better than my previous 3 service, Vodafone rarely moves above two bars on my iPhone. My wife has the same problem. We live in the hills face and regularly have problems with data on our iPhones.

My wife an I both have vodafone accounts and we share a wirelss broadband again with Vodafone. Our wireless broadband is painfully slow and has not worked at all for six weeks. We now use our i-Phone for internet. My calls to Vodafone customer service have degenerated into shouting matches when the services representative tells me we have excellent coverage. It does not. We now refuse to pay our broadband account and will be happy to see them in court. I am now on holidays 200km west of melbourne and have absoulutely no phone reception while my sister who has Telstra gets better service than when I'm home in Geelong. Vodafon are a nightmare!

Voicemail fail.
Drop outs massively increased over festive season- fail.
Mms- fail.
SMS - fail.
3G data-fail.
Account balance SMS- fail.
Coverage- fail.
Wish I'd stayed with 3, never had a problem in 4 years.
No point in having an iPhone when the network can't even handle voice and text.

i own a htc magic i work in a huge shopping centre i walk in and nothing no signal this happens in ever shopping centre i go to even the one at glendale and its in the open.i have been to the vodaphone shops and was told it was my sim they changed it and nothing then they said it was my phone and it was out of warranty it was a year old but as soon as i left the centres car park i got my signal back since ive been with them ive had nothing but trouble i had to invest in another phone with telstra so i have two phones one that works and one im still paying for that dosen't work

I am getting more than a little tired of trying to phone family members who are on vodaphone and just going straight through to voicemail...my husband, son and daughter experimented recently, when we phoned each other (all in the same room, phones switched on), it went straight to voicemail, we left messages...but low and behold...according to our phones there were no messages. Lots of drop out in the middle of a call (not good when finding out your father has had a heart attack I can tell you). When I visit people in Maitland I have to leave their house and go to the shopping centre to be able to make a call...how the hell is that right.

We unfortunately have 3 as our ISP and it runs terribly. As for Vodafone I have had the usual drop outs etc and after contacting the TIO received a call from a Vodafone rep and was told that they were unaware of any issues with the network(they must think I'm an idiot) they also tried to tell me that it is a software issue with my handset, if that is the case why do other people I know with different brands of phone have exactly the same problem. Why can't Vodafone just admit they have problems and stop telling blatant lies to their customers. By the way they have sent me an email asking me to tell them what the issues were. They should already know! I feel this is just a delaying tactic to stop people leaving in droves which I would if there were no penalties such as having to return my handset.

I thought the whole point of global roaming was to send and receive texts and make and receive calls from the mobile number that everyone back home has.

What a load of crap!
It cost me double!
Not only to receive calls but to also check my message bank because my mobile DID NOT RING!

Anyone else had that problem?

Vodafone has the gall to form a social networking team to spread lies and rumours about other network providers and the operator of this site.

That's a slap in the face of your upset customers Vodafone.

Why do you need to reinforce your lying, cheating, substandard ways? Perhaps these young savvy people can be put to better use by actually helping.

I would be happy to provide examples of Vodafones mischievous behaviour from this site and others.

I can only use my phone once I'm 5 minutes from home here in Toowoomba. Most people have my mobile number and I have had some distressing family issues occur over the past 12 months. My bother-in-law passed away and the family tried to call not knowing my problems with coverage so they left a message which I didn't received until the day after away he passed away! My daughter had a miscarriage while I was holidaying in Lorne and I didn't get the message until I was on the highway back to Melbourne. These two family tradgedies are just some of my issues with vodafone....try calling them and get sick of being on hold!!!!

Drops out all the time, have crap reception, and mainly sick of sum text messages but mainly voice messages coming through either 24-48hours later was great when family are away for christmas!!! Never again am i going with Vodafone

You will be happy to know it is possible to break a Vodafone contract without paying anything. I cancelled a two year contract with Vodafone after arguing strongly with the the VF call centre. The operators there are trained to discourage people from breaking contracts but if you press them hard enough they will do it.

People need to stand up for their rights and not accept the lack of service Vodafone offers. Don't stand back and adopt a "she'll be right mate" attitude. At the end of the day if Vodafone is misleading the public and making you pay for something they can not deliver then you have every right to stop paying them money.

I Iive in NSW.Been existing Voda customer for 1.5 months.The service is disgraceful and very poor reception.Call always dropped out & not able to retrieve voicemail.Contact customer care all they said was the area I live has reliable reception.What a load a rubbish!! Crap service!!
After all the ignoring issues.I decided to switch to Telstra & been pleased with the service since then.Even the fees are bit expensive.All the reception area that Vodafone couldn't get Telstra does.Thanks to Vodafail for allowing all existing customers voice their complain. Cheers

I have been with 3 for years and was told Voda and 3 were basically one and the same so went with a better off through Vodafone. Well ...

messaging taking 24 plus hours to be delivered.

I have been billed for my last month and cant access my billing invoice to see what I have been charged for. My bill is also higher than expected, I cant see a reason, but cant see my physical bill or usage to confirm.

Customer service is non existant. (hours on hold) (lack of help)

BUT if you want to change your plan or get something new, there is someone there to help.

Have calls that just drop out. I am a 'volunteer' Vodafone customer in that I use pre-paid! Only because aI hate Telstra even more, but Vodafone got so bad recently that I tried to switch back to Telstra, however cancelled that after they spent eight days porting my number!! Have voicemails that arrive a day latere, SMS is hit and miss and calls just terminate in mid sentence, great for business.

I am sick and tired of not having any coverage in Northern NSW, I live in Brisbane and travel frequently into nortern NSW (Lismore & surrounding areas) and i am sick of being in Emergency service or no service. I have family that live just out of town (10mins) and the coverage is gone withing 2 mins of leaving the CBD. All my other family members are with other carriers and they have half to full reception. GET YOUR ACT TOGETHER VODAFONE!!!!!!!!!! I will not be staying with this carrier once my plan has expired unless drastic measure are taken to solve this issue!!! Even in Brisbane where coverage is somewhat acceptable i have experienced up to 12hrs for texts to go and receive, calls constantly dropping out and packet data painfully slow.

finally got throu to complain about high call rates an high bills .told me their changeing the plan and dropping the exes nothing happend .only can use me fone when in sydny metro i dont live or work ther rang many o times just get idiots

got up this morning and heading to work when i got a txt message
wishing me a merry christmas ONLY PROBLEM IS THAT IT WAS SENT ON THE
25Th and today is the 28th

dam thats a quick delivery

14 months 3 days left and counting down to be able to switch all 4 of my phones

Coming from 3 onto Vodafone, I expected to receive the same coverage in Brisbane as I received on 3 with the bonus of getting reception outside the city as I travel to rural areas frequently.

I did not expect to receive no recpetion whatsoever at my workplace in Chapel Hill, or have mobile internet so slow, that every thing I try to use on my iPhone 4 just times out. Even at home when standing in the same spot, my reception goes from 3 bars of 3G, to no 3G as soon as I try to access something.

I can't believe when you sign up, they tell you everywhere is covered. CRAP!

I have been with vodafone for over 10 years, since I purchased my first mobile. Over the past 18 months I have notioced a decline in coverage and service. When calling the so helpful "customer Service Desk" to explain my concerns I was told "I live in a well covered area in Sydney". How can this be when my phone drops out at least 50% of the time and constantly cuts in and out of service in my house without moving the phone. In my opinion, mobile phones have come along way with the use of technology, people are not only using them for making calls but internet use as well and this use of data must have some effect on vodafones own capability.
Why then is Vodafone still recruiting customers when they can't support their existing customers. I've had enough of their lack of service, lousy and unreliable reception they offer. I'll be switching companies at the end of my contract if I don't get out of it beforehand.

For nearly two years now I have suffered at the hands of Vodafone. I had been using Vodafone for a long time without too many problems, so I decided to get a new phone with them on a $29 cap contract (over 2 years), as the $29 caps had been doing me fine previously. Within a short couple of months of signing that contract Vodafone changed networks, and I was in dire straits. With the frustration of next-to-no reception and constant dropped calls, I feel that they were in breach of contract, as the contract I signed was for the previous network. I have attempted numerous times to sort out this problem. To cut a long story, the final straw was to be told that I could not contact the appropriate people by email, I had to phone them. They could not transfer me, I had to phone them! I tried to point out the irony: How can I phone them when I have no reception and/or the calls simply drop out? Their reply was, "Yes, I understand, but that is the only way we can help you." How much I loathe that "I understand"! I have now given up and am waiting for January 19 to finish the contract; it will be interesting to find out what their reaction is going to be when I demand that they unlock the phone because I am going elsewhere in the hope of receiving better customer service.

My texts come through sometimes 5 hours late... my icture texts sometimes arrive a day late. I run a business sometimes using my mobile and 2 weeks ago an employee was sick and tried to let me know and I never recevied the texts for 5 hours! In the meantime Ive called her mum, boyfriend and aunty trying to find her as she never arrived for work. If only my texts came though when they were sent to me I would never have gone through the stress of knowing if someone is even alive!I wonder if Vodafone would like to pay for my time and phone calls looking for her? The vodafone store where I live is absolutely hopeless too.. I dont bother even going in there for help as no one can answer my questions about the phone I have or am interested in..

New building in Brisbane Street, Hobart. one bar reception. no one can understand what I am saying on the phone. Anyone would think that I was in a bunker rather than a 2nd storey builing full of glass. Chrsistmas eve I didnt get reception for about 6hrs sitting at home, where I normally get reception. received a video message sent Xmas day at 0520 this morning 28/12/10

I have heard from another Telco employee everytime the telecommunication obudsman has to get involved in a complant, the company gets charged $200. Does anyone know if this is true??????

If everyone here complained to the Obudsman and kept complaining that is a lot of money Vodafone has to fork out. Does anyone know anything about this??????

This won't make it through the moderator but I have been very happy with Vodafone. Slightly patchy coverage outside Sydney but all ree have areas where they drop out.
Not many drop outs I an recall.
Fast 3G data in Sydney.
Great update deal on iPhone 4.
Generous 2GB monthly data.
Allow sideways movement in plans when they change without penalty.
VISUAL VOICEMAIL!!! Only one who provide it.
I wonder about the motivations of those behind this site...
Alex

I live in Cairns & the reception is so poor that everyone in the street has to go outside to make calls which than fail. My daughter & myself are vodaphone & husband Telstra we could not ring his number as it was blocked, I rang Vodaphone whom blamed Telstra & mind you I waited near to an hour to speak to someone from Vodaphone, I rang Teltrsa & got someone straight away & they said it was Vodaphone,we dont receive Text Messages till days later. Our unused credit is supposed to roll over which never does, they just rip you off. Changing service providers after the holidays, we have had enough!

have to say, only get 2 bars of service in a area that vodafail, says should be 4 or 5 bars..bull crap..
customer service...holy mother...no such thing..anything from 45 mins or more to speak to a muppet in customer service..and then you only get more grief or they try to change your plans, they WILL NOT LET GIVE A REFUND OR CANCEL CONTRACT..
ACCC needs to look at this in depth..

Can we start with a protest against LARA. By the time I have listened to her 'lollypop' voice for half an hour I just wasnt to scream at whomever the poor sod is that picks up the line.

I vote to get rid of LARA - anyone agree???

I have been recieving weather texts everyday (which are a premium service), and it costs me $10 per month. I have tried countless times to cancel these premium texts and I keep recieving them. I have tried to do this by calling the customer assistance number at least 20 times, and then I tried even going in store to cancel them. They told me that they cant do anything from the store, and that I need to call the customer assistance number. This has gone on for the last two years and I am still paying for and recieving texts I dont even want!
Also, the coverage is horrendous and the waiting times to get any kind of assistance over the phone are ridiculous (and when you do finally get onto someone, good luck if you can actually understand them)! Thank god I only have 5 months left on my contract, then it will be good riddance Vodafone!

Got a great deal if it worked. Happy with my blackberry but have no reception so cant use it unless I am traveling in a big city. Was promised great reception where I live and its really bad. Forget about the vodem stick we brought have changed that to Optus and there reception is mint. Very gutted I went with vodafone am now stuck with a 24 month contract and a phone that is useless due to no reception when great reception was promised on there website.

my friend and i are both on crazy johns which runs on the vodafone network we have alot of trouble sending and receiving text msgs some days it can take up to 4 hrs for 1 text msg to come thru its ridiculous

oh well my troubles started after purchasing a second handset i phone 3g well i have been unable to receive calls or messages. not getting signal at all most of the times. when and if i get a signal it would last for a minute and the phone would go into search mode for hours. restart the phone 100 times checked the settings nothing.no improvement. all the rest of my friends on other network are having full reception.

I have been with Vodafone for 10 years and noticed over the last 12 months a serious deterioration in their otherwise poor performance. It is now normal for an average 3 attempts to finish a short conversation with constant failures... dropouts,failed audio, or just zero reception. Can someone explain why reception at my hilltop Bridgeman Downs home fluctuates so extremely????

I was happily with 3 for ages, no problems, then signed up to vodaphone for a combo phone internet plan - I was told they are merging, and if there were any dramas it would be ok. with vodafone internet kept dropping out (nearly missed an ebay purchase haha). many calls later, often on hold 20-35 mins, and often calls dropping out, they eventually agreed to release me from the plan on condition i signed back up with 3, returned the phone etc. Also in early days I sent internet key back thinking that might be the problem (no charge) and it checked out ok by their people, but they had that for a week and no replacement in the meantime. I was lucky bcs I still had an internet plan with 3 at the time, which never dropped out. So initially when vodafone wanted to 'investigate coverage' which they said could take 6 days I argued against this. they said their computer or whatever showed good coverage in my area. I think it was only because of my 'proof' with the 3 internet working fine and the vodafone one constantly dropping out, that they agreed to release me. I emphasised to them I wasn't trying to get out of being their customer or pay a lesser plan, I just wanted to switch back to 3, afterall they were merging so what was the problem??? sigh. lots of time wasted on calls to sort this out. btw got sick of Rob Thomas when on hold. ALSO to end it off, they then charged me for the full plan (got a bill for $1500) because they had no record of receiving the phone back yet, so that took quite a few more calls to sort out. i realised i had nothing in writing to prove they had agreed (over the phone) to release me. hey vodafail, keep up the good work!

Haven't been able to hear and properly recieve phonecalls, and inevitably drops out after a couple of minutes if a call miraculously gets through. Takes 20 odd shots to log into facebook, packet data not being available or phone generally shitting itself. Girlfriend holidaying in India still hasn't recieved my txts (sent from my end 12 hrs ago)...and thats just the phone dramas. I used the vf Internet usb dongle for a couple of years in Cloverdale getting no more than 2 bars 3g reception, usually gprs and getting disconnected all the time. Bills seem extraordinary each month too. I send many texts and hit up facebook most days, assuming I am not alone and each mnthly bill is always upwards of 180 dollars...cap shmap, I want off the plan asap. Oh, I also recieved a bill from vf for upwards of 7000 dollars in 2009. I put my plan sim into the usb dongle experimentally and incurred the massive bill after 2 weeks. The fellow on the phone calmly and in a hard to understand language, told me 5500 had to be paid within 2 weeks..!!...Long story short, I called bogus on vf via the telecommunications ombudsman and their resolution centre and got the bill cut down to a more palatable 500 on the grounds of miscommunication on their behalf. Overall vf experience over 2 years = F****D!

Calls drop out at home, no data coverage either. was with Three and they were fine and swithed to Vodafone 2 months ago and its the worst thing I did. Can't afford to get out of my contract!

I cant even get reception in my house! :(

No reception inside home. No signal if I go out on street.
I regret having signed 2 year contract with Vodaphone.
I cannot use Optus or Telstra prepaid sims cause phone
Vodaphone gave me is locked. I have to sign a new contract
with Optus or Telstra but how do I cancel contract with
Vodaphone and transfer my number? I'll join class action
but what do I do in the meantime.

i have a usd modem that provides me with internet service like it was 1991,the connection bar says the connection is excellent and is delivering internet at a speed of 130.0mbps what a load of shit,its no where near a tenth of that it takes 3 minutes to open a website.called customer service with no joy and i tried to have my service stopped but the operater said no one there could help me that day and someone would call me within 48 hours well that was 8 days ago now.not happy jan

Is Vodaphone and 3 using the same System, as I have had the same problem for years. Every time I ring they tell me to turn off and then back on and then promise new towers.

Does NOBODY ELSE understand that Vodafone is taking money under false pretenses? When you offer a service for money, you have to PROVIDE that service... or you DON'T DESERVE the money! You CAN'T take money for services you DON'T PROVIDE! The ACCC should be looking carefully into Vodafone's alleged 'services'. They should be closed down and liquidated immediately. They are FRAUDS, CHARLATANS, THIEVES, CONFIDENCE MEN, GANGSTERS, TRICKSTERS AND LIARS! Where there's SMOKE... there's FIRE. All these complaints show a valid area of public concern and if the GOVERNMENT doesn't act to preserve its citizens RIGHTS... well we need a new government that CAN!

Can't make calls while using international roaming, despite the claims on the website.