currently looking for wrk fuzzy connection cutting in n out its fucked

I am so glad to see i am not the only person that is having these frustrating problems, thank god im not in contract with them as soon as I find a good Pre Paid deal im outta there

I will never recommend Vodafone to anyone. My mum asked me the other day 'should i get one of these plans?' and I almost screamed at her for even thinking of joining up with Vodafone. She was surprised that I (being a Vodafone customer) would say such things. But like everyone else on here.. You have to experience it to really understand how bad the situation at Vodafone really is. I will never return to this network. Once my contact is over, I will be free!..

I signed up for a 3 service business contract. 2 of the supplied phones are useless, but local agent will not work with me as it is a business contract but the our 'business sales' rep will not answer sms's, emails or phone calls. Once you are signed up, they are no longer interested in you.
We regularly have clients saying they can't contact us. I have stood beside one of our other phones, dialed the number and been told the number is unavailable. Its no wonder our clients connot contact us. It's not we who are not available, merely Vodaphone's system not forwarding the call. We sometimes get a 'missed call' notification, but the phone never rang (it wasn't on silent either).

I cant get anyone on the Vodafone support that i can understand, or understand the frustration i am going through im not getting any service at all. When I asked where they are based they told me India great help that is!!!!
F**K Vodafone so annoyed!!

this shit was on today tonight awesome !
i am so horny
and it kills me that my own boyfriend won't touch me
and he won't pay any attention too me
i wish he would just fuck me

We are with 3, which I believe is now owned by Voda??? and the persistent problem is the total lack of coverage outside metro Perth. We are redirected to roaming via telstra G3 at high charge rate which all fails just outside town. So no contact throughout the most of WA. We have a prepaid telstra NextG phone which is much better. Try to get an answer from 3 or Voda and good luck. Its a problem just understanding the ESL operators and then we are treated like Kindy Kids. Fed up with second rate treatment - you bet

Im in Cairns, where Crazy Johns use Vodafone towers for trasmission. Does this class action include Crazy Johns? The reception is crap!

my wife just signed up for a new iphone 4 with them. its just useless now... no network coverage.. it just became an ipod touch... funny thing my old n85 with optus works better than her phone....

i have wireless broadband and live 10min from cbd
i have full bars 4 reception but can
only connect via gprs which is very slow!
tried calling customer care they were helpful
but hard to understand(indians) refered my complaint
somewere else and got a phone call 1 week l8er saying low signal
in the area. wat a waste of time and also F*&k You Lara!
been like this 4 3 weeks now VERY FRUSTRATED!!!!!!!!!!

Phone drop outs unexpectedly at work when I used to get constant coverage. When it drops out I'm unable to contact anyone, call/sms/data are all stuffed at that time. Tried to organize Xmas lunch and got dropped out several times! What a joke!

Purchased Prepaid Broadband and Pocket WIFI about two months ago. All was running smoothly until about 5 weeks ago when the internet became extremely slow and most often did not connect. It only works during random times like after 11pm on a week night for example. After several attempts on my computer to scan for spyware & viruses and also calling Vodafone with no response, I took everything into a Vodafone store to see if they could help me. They told me that the towers in area were updated and I needed my Broadband to be updated also. I was in a shopping centre with three Vodafone stores and I was dragged to each one to find a device capable of doing this upgrade. I was told it would take 30 minutes, so I returned after 30min in which they told me "Oh, we didn't get your name before and we needed that, so it will be another 30 minute wait". I patiently tried to fill in another 30 minutes before returning to the store. The Vodafone employee helping me was no where to be found and the other staff had no idea what I was talking about. I continued walking past each of the three stores to see if I could find her. After another 30minute I finally found the employee at another Vodafone store in the centre (different from original). She returned everything to me and told me the update was complete. When I got home I plugged everything in and guess what? Nothing had changed...internet still not working. It wasted my afternoon. From experience I find the staff at stores in my area lacking a conscientious work ethic. I will be standing there waiting to be served without being acknowledged for several minutes. I hope this mess gets fixed quickly before there are more angry customers. Good luck Vodaphone!!

I signed with Vodafone almost 3 years ago and in that time have had limited reception or no reception at all. I now live 20km from Melbourne CBD and cant get reception at the rear of my house so to use my phone i must stand out the front of my house or else it will drop out. I was promised with my $79 cap oner $550 worth of credit im still only getting $550, as a result earlier in the year i ran over my cap as i was not getting the correct value. I received a bill of over $250 3 or 4 times, it took months of hounding Vodafone through their stupid customer service menu (with the stupid automated LARA) to get them to acknowledge their wrong, it then took another month or so of arguing with people that told me i was wrong before i got them to admit their wrong again and then to get compensated for the bill that i had gone over. No coverage, No Customer Service, Stuff ups on their behalf that cost customers money, im going to Optus and advising anyone i know not to even consider Vodafone

I have tried to complain but no one there to talk to only machine.
I have contact and report to Telecommunication Ombudsman twice but still no change in relation. so, I decided to putout from their contract.

Kind regards

H B

I managed to get out of my new contract with this crap company, as when I attempted to port in, and was told 'within 3 hours', and my number was still with my previous provider 4 days later, I think I embarrassed them into agreeing to acceptthe Iphone back via return post(at their cost, and I think I was extremely lucky to get out of it. In the sense that Vodafone suck, and I'm lucky not to be with them. Equal fail for not even being able to connect within a decent timeframe, and for poor customer service by continually lying about what they have committed to when they fail to meet those commitments.

i have no coverage in my house, struggle to get coverage at work... dislike seeing no service all the time.
very frustrating.

I signed a mobile broadband contract for 12 months. And it's now the fourth month. The signal is so weak and I still have to pay 39 dollars per month. If I quit the contract, they would charge me 20 dollars times the rest months in the contract. I really have a difficulty to make the choice. I am an international student. The internet is the only method I can use to contact my girl friend and my parents in Shanghai. What can I do right now. Quit to pay more or stay in the poor services?

I work for vodaphone. and do you know what. FUCK YOU ALL. We dont care. Lara is a sick bitch. We want your money for shit service. You pay for what you get cock suckers.

I signed up 2 mobiles with Vodafone and have had mixed reaction at the start. As time progressed, the serivce got worse and worse to the point of being beyond that joke. We have called Vodafone on several occassions and even the call centres (that can hardly be understood) hang up on you and do not log the call/problem/complaint; especially when you want to escalate the problem!
Someone from NSW thinks vodafone is FAIL at 27 Dec 2010 11:55:19 PM
I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

I live just 10km form the CBD and both the mobile reception and broadband are inconsistent in connection speed, service etc and calls consistently drop out or DO NOT CONNECT. Over the past few weeks, my phone keeps on freezing and rebotting itself; something which does not happen with my other phones with different providers!

According to the call centre, there are supposedly no problems and I was unique to the issue. NOT GOOD ENOUGH! I was also told by friends to turn off 3G to get more consistent reception. Why pat for 3G if it does not work.

Reception at home is less than pathetic and I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.

You are the cause of GLOBAL WARMING and ABORTION. I hope your happy

i'm literally moving the USB modem around the house to get a better signal for my internet. very disappointed.....frustrating... its a joke...

3 days lost work , 5 hours on hold all for a faulty handset which would have been in their interest to replace . I've been a loyal customer for 12+ years . I was told to wait 3 months to get a new handset or pay $300 to get an upgrade . My business pretty much pays for my phone bills . One year I got no calls for my business and later found out my voice mail had disappeared , god knows what that cost me in lost sales and damage to the growth of my business . The resent time spent on hold nearly pushed me to breaking point and I know what thats like having just suffered a mental break down , I even told the operator this upon which he said I will make a special exception for you and give you a new handset , they then offered to post me a 2220 nokia the cheapest phone available , it took 5 days to arrive , not one as stated . I have since left them ! This is just a quick spray , not to mention their 'reception' !!

I have been on 'hold' for a record of around 1 hour + 45 minutes..

no coverage for over an hour at least once a day, on hold with customer service for over an hour, untrained customer service operators, in short YOU SUCK.. they also put a bad credit rating on my record when i paid the bill off 4 years ago.

I signed up to Vodafone when I moved from the UK to Australia. Im my first house, I didn't get any vodafone reception, however my other 2 housemate did get reception with other networks. I recently moved house again, and I still don't have vodafone reception yet my other housemates do. I have to stand my my balcony to get one bar of reception.

WOW THIS IS GREAT THIS WEBSITE , ITS REALY LIKE A DREAM COME TRUE and i thought i was the only one that suffered ... suck shit VODAFONE for the SHIT'Y SERVICE you gave me ! NEVER AGAIN !

The signal is never constant and i cant even phone another vodafone phone.

I have not been able to share my Christmas letter with friends as the upload speed is so pathetic that my upload fails at about 500kb. I have repeatedly tried, but it fails 95% of the time. Yes, rarely, very rarely it actually speeds up and I can upload 1.2Mb in a about 20 seconds. Vodaphone is still charging me for all the failed uploads.

i have been over charged and when i try to log on to my account its not allowing me to go in as if it is not enough they cut my line off...!!!

Had been a Voda customer for nearly 3years but can't wait to leave once contract's over. Had a terrible experience with them.

Was charged $1300 for data charges I didn't even use.

Informed Voda of irregularities months after months & yet I was slapped with ridiculous amount of bills/smses demanding payments.

Here I was alerting them of something that wasn't right & there they were taking an oppurtunity to dump me with more demands for money.

Rang help cente & went into 3 different Voda shop to no resolutions and bills kept rising.

Everytime we rang the help desk, it's like speaking to a wall who echoes what we say. They need to move the call centre to AU & have proper English speaking operators who knows what on earth we are saying instead of repeating after themselves using scripts. It's so fake of them trying to be polite when they don't really care about our plight.

Call centre operator repeatedly said it's my fault & that I must pay off else I'll be taken to court. A supervisor then promised payment of just 200 since it was an error on their part and that someone will be in touch with me to confirm investigations & exact payment amount to be made.

No calls were received by me except smses demanding bill payment.
When eventually a call was received which was after weeks & months of complains, phone rang only once and sms came to inform us to ring call centre
& was put on hold again for hours.

Same explanation given & the wait started again. Calls/sms to ring helpdesk
and when someone eventually answered, issues passed to another dept and supervisoy and calls disconnected again.

Last resort; Made a complaint with TIO. Rang Vodafone to inform them of engagements with TIO; Within hours & max of 2 days, issues was resolved.

Eventually a payment of 280 was honoured after weeks/months of promise, threats of suspension & legal action by them.

Thanks to TIO but NO THANKS to VODA.

I thought it was my Blackberry to start with (within the last 12 months) I have since changed to the iphone 4 and it is worse.
After spending countless hours on the phone to Customer Service complaining I still get dropouts..... It is rediculously bad for business.

I work in Kingsgrove, in the very front of my building I get 100% reception, I move 30m to the east and I drop out............I am outside, the techos blamed the building I was in.......

I am sick of VODAFAIL...........

I live in North Ryde. Sometimes the reception is very poor. When I change the settings from 3G to old GSM, the reception seems to be better, but then I cant use data. I'm on a 79 dollar cap and been with vodafone for quite some time and generally tolerant about odd drop outs and I wasnt sure if it becuase of my phone or network. I raised the issue with vodafone and they asked me to change the SIM card on my iphone which i did with no much diffference. Hope vodafone will fix this asap

long time vodafone customer !

3G service is virtually non existance. Many areas (painted green on Vodafone coverage map) have no 3g coverage. I live in Bankstown and work in Pennant Hills area. I virtually do not get 3G service at all. In area where the symbol 3G appears on the phone, the internet is so slow it's unusable !

Therefore, the Vodafone coverage map provided on their web is a complete misleading information.

I join vodafone on 2 years contract. Look like the iphone is the only good part. I will be taking my iphone off this crap networks after the contract expires. so Vodafone , be on notice !

Iv'e been on optus for 2yrs+ and thought of changing to vodafone because of their 'Great deals'
MY ARSE!!
THANKYOU all you guys for warning me of the dangers of the 'vodafone'
Is it run by monkeys??
I GUESS SO!

no coverage for over an hour at least once a day, on hold with customer service for over an hour, untrained customer service operators, in short YOU SUCK

Thankfully I finally managed to speak to someone! After weeks of the same on hold music and literally hours each day being passed around or hung up on by the Vodafone customer service people and two complaints to the TIO I actually spoke to someone who took me seriously. My favourite line was one man who said only "Thanks for calling Vodafone" before he hung up. But my main problem has now been sorted: I am now 'authorised' to access my own voicemail and make outgoing calls, the contract that took two weeks to be installed has gone through so I now have an operating phone - only to realise that the network service is so terrible I can only make one call in every three. I am plagued by the message 'call fail'. Or by my calls cutting out.
Simply not good enough. I hate the fact that I signed up for two years of this crap. Why oh why did I do it?
Please, wont the telephone God smite Vodafone for me? Well, I guess they're doing a good enough job of that themselves.

After being with B/Soul (Optus) for 11 years, we decided to move to Vodafone in July this year (2010).....all was ok until around October when things got bad......thanks Vodafone, because of you, I am now carrying two mobile phones with me, as one is a back-up Optus pre-paid....at least that works nicely as I need to be in constant contact with the work I do.....could hardly call Vodafone a business partner... Vodafone have constantly denied problems with their network when we complained...so this is also deceptive behaviour....end

No signal at a number of areas between Ispwich and Toowomba & between Brisbane & Beerwah.
Customer service at the call centre for mobile internet is really, really bad - as I need to speak to someone because I can't get access to the web-site to self diagnose my problems. Was told that their service starts at 8am and when I call at 7.55 amm was put on hold until 7.30am and still no one available - have to hang up. Got good service with the store personnel at Riverlink though - thanks to them, very helpful.

For me, Internet has not lived up to expectations over past 12 months. In particular, the last month it has been operating at dial-up speeds after dropping out numerous times even though I live in Perth CBD. Also, my partner is New York with me at the moment and due to a technical glich when recharging online, the vodafone call centre says they are "too busy" and won't get back to her for a couple of days which is very poor.

I live at the fringe of their 3G coverage. I often not receive any incoming call from my friends and families because the hand set could not decide weather it's in 3/Vodafone coverage or roaming service. So I missed all the calls and SMS until next day or two. I thought me and my wife was the only people who had a bad luck service. I'm totally wrong until I know about this website on TV tonight. I am interested in to join the fight against second/third rate services at premium price! This is worst than Telstra and ADSL2 network!

Kind Regards

Rick

I have been with Vodafone for 4 years now and te only reason i stay is because of the cap plan and not changing my phone number. I cant make phone calls in the shopping centro's in Glenorchy, i try to send pictures and they turn up days later, i cant video call half the time to my parents ( it says it doesn't support it but then will work 10 mins later). I cant get proper reception at Brighton and i get NO reception in Collinsvale ( i use to get perfect reception). Hurry up March so i can find another plan!

I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

Cheers

Constant drop outs during calls. no coverage msgs in metropolitan area.

NEVER... had any problems while with three.

Constant Phone drops outs, really bad reception and Im 2 minutes from City.. OVer getting late texts two day later... I've been with Voda since 1999 it was good back then now its absolutely rubbish... Bye Bye VOda as soon as this contract finished up.. Im joining the class action to sue you deceptive Pricks

HI iv been with Vodafone for 6 years iv never had an issue with reception and my phone is a t630 10 year old my boys have the same carrier and there phones are fine ,mind u soon as i go to the country eg wallan or Kilmore reception isn't there. and when i call them i am so over lara any way for 20$ a year what do u expect if ur not happy change carrier.

I have only been a vodafone customer for 3 weeks and in that 3 weeks i have contacted vodafone customer service centre in INDIA 16 times, I am not a racist by any means but i ask for them to speak slower so i can understnad them they get cranky at me and start yelling and talking faster. i was on hold last week for 4.5 hours i was so frustrated when they finally answered. When i left my number for them to call me back "with in 12-16 mins" more than 3 hours later i got a call from them. My phone cuts out all the time and turns itself on and off, i have complained and they told me that there is no service issues and as i am a new customer i will have to pay out my contract. I'm furious. I have a girlfriend who works for vodafone store and she is a telstra customer because she hates their service and she is one of there employees

my vodaphone broadband dongle drops out all the time while my wifes 3g will stay connected all day. You can't just connect again either without removing the dongle from the computer befor you reconnect again. It doesn't make a difference what laptop it's in either so they can't blame the laptop for its failure. GRRRRRRRRR

Low service constantly less than 3 bars never more. Mobile internet FAILS. Cannot use it. Wayyyy too slow. So annoying

network very slowwwwww

I have been complaining to vodafone for many many months dropouts, higher telephone bills,lack of network etc etc etc.....I have been told by Hornsby Vodafone store that it is my telephone, that vodafone is updating their service, I have been told by technicians over the phone just search for your carrier, or it is the area you are in etc etc....last week I complained again, the technician had to ring me 4 times in 15 minutes as my vodafone kept dropping out they have now logged a service call, to be attended in 48 to 72hrs, still waiting over 100hrs later. My bills are more and more each month because I have to keep ringing the same number numerous times due to drop outs. You have my backing congrats in being a "do'er" cheers jen

I heard that a database person at Ericsson Australia with no formal qualifications had managed to crash Telstra's NextG network nationwide through his own stupidity. This person is now working on Vodafone's network. Scary isn't it.

connection always break so bad internet connection

I have experienced voicemail 2 days late that cost me business and data so slow a carrier pigeon would be more effective and call drop outs so bad that VODAPHONE then suggested via their call centre that it was my iphone 3Gs and that it would cost me $1700 to break the contract... So I bought the Iphone 4 OUTRIGHT direct from Apple at $1000 and guess what.......................................................................................................SAME PROBLEMS! It is your stinking network NOT THE PHONE!

I bought a new phone from the voa phone store in Perth CBD. They sold me the phone gave me the box. I went home opened my new phone to realise they cave me NO BATTERY. no spare and not even a original. I went the next day to show them and the young girl looked at me as if I had hidden it. They did not help at all. 6 weeks later I got a call apologising for there mistake and that "we founf the batterey" Why was it not in the sealed box in the 1st place. FUCKING MENTAL

for a year I rang vodafone with issues on my daughter's phone... blew up lots of credit but noone got her messages. and she couldnt get hers... or if she did she got them a month later..wtf? as far as phonecalls go... no reception what so ever..she couldnt make a call or recieve one. vodafone kept blaming the samsung phone for her problems. One day if took the whole day of talking to them and waiting for them to answer. then i got fed up and believed that it must be the phone and now I changed and now I am locked into a plan which doesnt really suit me ( I pay my daughter's bills) because I had to find a deal with a phone that would work in our area. Now I realise there was nothing wrong with the phone and it was just vodafone problem.but they would never admit their fault.

I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

That all changed 2 weeks ago! i live in Waterloo - 5 mins from the CBD and my mobile broadband DOES NOT connect! Then this week, my phone also went! Delayed sms incoming and outgoing, voicemail coming through 6 hours later!

I called last week and they told me a tower in the area had an upgrade and it wasnt compatible. My flatmate as told to turn his 3G off so he could receive calls. We have to drive 3 streets up to get reception.

I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.
(on the plus side... having no problems at my folks in St Marys!!)

I recharged my Prepaid account last 10 Dec 2010 for $30.00 on a 365 days plan. Today, 27 Dec 2010 after 17 days, I received a text message saying my Flexi balance is under $10.00. I haven't used my phone a lot and usually my $30.00 recharge will last for more than 6 months. I'm surprised that I almost finished my $30.00 recharge in just 17 days without making too much calls or text. I usually call my two sons and my wife which is also in vodafone service. And I believe, vodafone to vodafone calls are free. This is how frustrated I am with vodafone.

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

NO coeverage in wilson prom....kidding me...

I have swapped my 6 month old SIM card for a new one still same shit happening my cousin cant even get thur to me like wtf grrrrrrrrrrr what if i had to call the docs whitch i tried doing one day my phone would not let me my lil girl was sick an in pain an i dont drive so i tired to call family to come an get me so i could take her to docs she was in so much pain i'm on a 24 month plan wtf do i do i cant cancel it coz that costs more fucking money i'm so over it what if someone was dying on the side of the rd yeah good on ya vodafone THUMBS DOWN TO U

After being a loyal Vodafone company account customer since 1996 I have paid this company literally tens of thousands of dollars over the years only to be treated as I was a first time pre-paid customer! After complaining recently (Nov) I was credited a whopping $10 per month for the next 24 months because they stuffed up my monthly account so badly and since Aug have offered drop outs during calls, delivered voice mail 4 days after the call was logged, charged for listed "free" calls, offered little to no coverage and generally drove me close to suicide. But alas one month later nothing has changed at all! In fact WORSE THAN EVER! I am soooo ready to leave these incompetent fools that I am ready to walk! In todays business age I am astounded that the management of this company is prepared to treat its customers in this manner. Have they not heard that it is 10 times harder and 10 times more expensive to get a new customer than it is to retain existing customers! I'm very shitty with Vodafoney and will act with my cheque book.

Signed 3 years ago. At the time, coverage in the city we live in was less than OK, but passed the inner suburbs, forget it. We were promised at sign-up that a new tower was being installed within 6 mths. 2 years passed with no upgrade. We were then promised 3G as well. Still nothing to this day. In fact coverage became so bad, even in the CBD, that once we were inside a building, 0-1 bar coverage. We had to stand in the carpark to make business calls. PATHETIC!
We called the helpdesk & after a few hours were able to get out of the contract. NextG = AWESOME! (mostly)

Like everyone else, calls drop out, picture messages taking forever to send, No reception, I have 3 phones with this lot, all on contracts for the family members. Over the Christmas break needing to call the same person several times just to say hi, there is NO service.
I have been experiencing problems for sometime now, just noticed it more at Christmas, to the point I wanted to throw my phone at a wall.
I DID GET A TXT MESSAGE CHRISTMAS DAY TO SAY MY BILL WAS READY TO VIEW
(what a joke)

lately vodafone sucks! I used to think they were great. I am waiting on a pic msg after i know it was sent nearly 10 mins ago, sometimes i get them 5 or more hrs later. Signal cutting out all of the time,depending on where in a house or yard i am. Rang customer care on tuesday and 2 times after being on hold for 40 mins was cut off, then after another 20 with another call, i hung up, all the time a recorded msg telling me my call would be answered right away.. Not happy

I had changed my number to a new vodafone number, and my sister who is a vodafone customer has been charged calling me, i thought v2v had been free for years, they said it was because of the buddy system that she had set up on my old number, and she was told the unlimited phone calls between vodafone to vodafone was only on the new contract that have come out, and existing customers have to upgrade to the new plans, they dont get notified of the neww plans unless they listen to radio advertisements and ads on the tv, has anyone else had these problems?

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

I can see the share price of Telsra rising very soon

I had changed my number to a new vodafone number, and my sister who is a vodafone customer has been charged calling me, i thought v2v had been free for years, they said it was because of the buddy system that she had set up on my old number, and she was told the unlimited phone calls between vodafone to vodafone was only on the new contract that have come out, and existing customers have to upgrade to the new plans, they dont get notified of the neww plans unless they listen to radio advertisements and ads on the tv, has anyone else had these problems?

Drop call, no service and long time waiting for 3g.

No coverage where I work in outer south eastern melbourne and often in our travels around Queensland in towns like 1770- we had to use phone boxes!!!!!!!!! Every other network fine.

I am so over vodafone and their dodgy service, false advertising for good products when in reality you are duped into a absolute rubbish network. My Wife and I got Iphone plans and what a mistake.. the crap thing is I am locked into a contract.. I hear that Telstra will pay out some... thinking of a switch for a better service. Im in Canberra and went into the Woden store and was told some rubbish about a network upgrade... What a load of crap.. SO glad to see this website up and read in the SMH that article. Watch this website grow. Im posting on Facebook and every social network I can... Wake up Vodafone.

My girlfriend is with Vodafone and often when I try to call her I get voicemail. She also complains about multiple and delayed SMS messages. Telstra gets a bit of flack every now and again but their network and service is the best by far. Sure you have to pay a little extra but it's worth every cent, in fact I think Telstra could charge double what Optus/Vodafone charge. There is nothing more frustrating that bad mobile service and my experience and reading through this thread Vodafone have a lot of answering to do.

Thursday 23rd.My son spent an hour trying to rectify modem dropping continuously on our computer.He was told it was faulty and told to return item for new one.He spent six hours going between various departments and was given a run around which resulted in returning home with original modem still causing waits of 5mins plus for basic downloads and continual dropouts.I will have to take a day off to start where he left off .Good to see we,re not the only ones..Location Brisbane CBD

The wife and I hooked up with Vodafone on a 2 year cap contract(handsets included) Hers a Nokia N95 mine a N86 both no reception inside our house. Many phone calls later they said they would 'tweak' the tower N86 improved by 1 bar N95 no change, more calls followed and the outcome was the N95 was not compatable to our area (20 mins from freo) Swapped to a N96 and now can use it on the front lawn. Have to select GSM rather than use 3G for both phones to work....We want out now but end of CONtract August....Help!

I remember signing a contract with vodafone about 2 years ago . the idiots gave me the phone with the vodafone simcard and the simcard wasnt connected.i called and called and went back to the shop i signed the contract with.after 5 weeks i still had a new phone with a 24 month contract but NO CONNECTION.i had to go thru the ombudsman for them to make a move and eventually cancel my contract.

AFTER ALL THAT These idiots at VODAFONE sent me Bills for $500+ , $490 , $395 , $695 ....ETC ETC .. month after month . The problem was i cancelled my contract with the simcard that was never conected and for some strange reason they sent me bills when i never used there service and offcourse i never paid for those bills which i still have in a large box.It was after threatening to take them to todaytonight and a current affair with the bills that they left me alone.

Im with 3 network now and its a shame that vodafone is now a partner with 3 which means i will cancell and payout the remainder of my 3 contract and go to another service because of the hell these idiots at vodafone put me thru about 2 years ago.

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

Additional information for my last post.

I have also experienced significant delays of receiving SMS's and people I have sent SMS's to actually recieving them. I would estimate that about 30 to 40% of m SMS's are snt and received within in 30 seconds of hitting send. The worst delivery time was over 24 hours!!!!! Now that is just plain negligent.

zachoriah

i have had alot of trouble with vodaphone wen they disconnected my prepaid sim and took me weeks to get them to try and sort it out took me alot of running around and tons of phone calls lost buisness because of that issue and now the coverage is bad net drops out all the time and sometimes i cant connect but my area is supposed to have great vodaphone coverage but it doesnt

I was talking to a vodafone, no, 3! staff member earlier for approximately 1 hour (including half hour on hold) trying to sort a few things out on my bill.

I applied for a $39 month to month broadband plan, it was a special offer emailed to me, they put me on and billed me $49 a month.

Also I did not receive my dongle until the 13th of December and was charged from the 30th of November!
The staff member had to put me on hold while he went to ask what a dongle was?

I phoned around the 12th of December to advise I had not received it and was told not to worry, I would not be charged. How was I to know it had been delivered to the Post Office when no notification was left to tell me? My contract stated that it would be delivered to my door and I would have to show I.D and sign.

The staff member could not explain to me what my volume limit was. It says I have passed this everytime I connect. He then put me through to a closed department.

I did not ask for my mobile to be put on the same bill. It has never been direct debited before as the broadband is nor did I give permission.

I am not happy with the signal either, I only get poor service, one bar only.

I have also been annoyed that my prepaid mobile was cancelled without advising me first.

I will consider cancelling my phone plan when it expires in February also but lets hope conditions improve.

I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

Cheers

I cancelled a 24 month contract after 12 months in also after being with vodafone for years because I get bad reception and data connectivity in my area yet telstra is fine in the same area.... So that is why I switched to telstra and now have to pay out $400 because I cancelled my contract for not being happy with the provided service

No NETWORK
SERVICE LOST!
LATE CALLS, LOST OF MMS, AND MESSAGES!
SHIT SERVICE SUPPORT!!!

I had a 6GB mobile internet plan whilst I was in Bunbury WA earlier this year. When I tried to asscess the net, my connection got dropped every couple minutes, and I have to manually reconnect and got dropped off times and again. The kicker was that when I returned to Brisbane, I got a bill for some 580$ for over quota for the time I was in Bunbury. Tried to explaine to them to no avail. I tried everything including not to pay for the data I did not use and they threatened and did cut off out calling.

I got my call out back only after agreed to pay them 80$ with them "forgiving" 500$ for the data I did not use.

I live in Sydney City George St (next to Townhall) and I cant get reception in my apartment!!!! My telstra mobile shows the full strength!!

Seems like the same problems all over WA. I too have had the same problems. I have emailed Vodafone and they informed me that they have had issues and they are now fixed. I told them that i want to be released from my contract as they have not held up there part of the contract. All i got is they want me to contact their customer service and discuss it with some stooge in another country. I told them hell no and to cancel my contract. Now i must pay the remainder of my contract to be let out. I told them that is rubbish and to call me. That was 5 days ago.

Im sick of having that stupid message pop up, only 1 bar of service in full coverage area's and my phone taking way to long to load pages/updates.

I went for about 4 days straight without any reception. I couldn't send or receive messages and calls and my phone wouldn't hold a charge because it kept searching for the network. I was effectively unreachable. Everyone else I talked to who was on Vodafone was having similar problems, but I think I had it worse.

I never have any service, doesn't matter where I am. No, I lie.. I had some service in Lane Cove the other day. This is 2 hours from my home though! And they charged me $57 on top of my plan to ring them and order my iPhone 4!! Sick of it but locked into a contract!!!

My son 23 yrs was on a contract with vodaphone and bought a new handset and was charged over $3000.00 for that month for supposedly not exiting the internet and they did not call him to tell him he was over his limit until his bill was over $3000.00 because he was not told how exit the internet correctly. Being so young he could not speak with life experience and was made to pay it and it was right at the time ACA had the exact same story on and the gentleman did not have to pay for his, due to appearing on ACA.

I joined Vodafone about 2 years ago and have hardly used any of my calls usage because I have hardly had any coverage. Also, if I did manage to call out or receive a phonecall, it would drop out. The first time I rang Vodafone customer service I was advised to take my simcard out and re-insert it. When I did that, I had full coverage. This worked well for a couple of days and then the same problems again. I rang Vodafone customer service again and was rudely informed that I had already called them about the problem and to try the same method again.
This made me angry and I went into the shop to cancel my Phone plan.I was told that it could be a handset problem so I "upgraded" to a new handset.Now already into my 12 month of my 2nd 24 month contract(which I regret), I have minimum coverage and have wasted my money on a bogus substandard service.

Also, I can't acess my data pack which I pay $10 monthly. More money down the drain. Nobody calls my number anymore because they never reach me.

Vodafone deducted more money than they should've for two months and happened to not send me the bills explaining I had exceeded the limit for my mobile broadband internet. I only found out in my bank statements and luckily I had enough money in my account both times for the bills to be paid through direct debit. When I finally got through to them after a million hours and phone calls, they said they'd have to charge me a fee to send me my bills via email. I've wasted hours waiting to speak to someone and at last today somebody at the retentions team listened to my grievances. None of the other workers gave a damn. I've been having trouble with them since February of 2010 and they put me in a really complicated situation. I want some kind of monetary compensation for being inconvenienced. I'll never go back to them. Vodafone won't be part of my vocabulary any more.

Vodaphone have useless customer service, and I am SICK AND TIRED of my reception CONTINUOUSLY dropping out. It comes and goes, and you're stuffed if a plane flies over. Which is a shame considering I live in Turramurra. Even at the peak on Rohini street in Turramurra, the phone will just lose signal and then miraculously it will reappear. It isn't the handset, the Nokia N97 and various other mobiles I try all have the same problem.

So happy to see someone finally taking a stand. Good work, there are thousands of people behind you!

Nick.

Looks like Ericsson did to Vodaphone's network what it did to Telstra's NextG network - sold it a lemon.

I cant make any calls and LARA is an absolute waste of time!!

Get rid of LARA

I live about 5km from hobart cbd. Reception is so poor that moving one step to the left will give me maybe two bars then another step no bars. When i need to make a phone call i end up doing the Time Warp. I contacted the complaints department which was amazingly hard as Lara,bless her soul, cant make out my yes or no's as my reception was so bad. After getting through to India i was told that vodafone would be sending someone to test the areas signal and i would hear from them within a few working days. weeks later i get a text telling me to ring 1555 to find out more information. I rang this number and could not work out how to get the information. Only 20 months of pain to go.

i get txt's 3 or 4 days later no one can call me an i sometimes cant call out it's so annoying i'm over it i'm about to change over to another phone compony if this is not fixed asap it's been happening to me more than 2 yrs i have to go out side to use my phone it's fucked

I cant make any calls and LARA is an absolute waste of time!!

Get rid of LARA

I have received voicemails days after they have been left, I have had my phone cut out during telephone calls, I have had 'missed calls' come up while I am watching my phone with it not ringing at all. It's very disturbing, I have missed important phone calls relating to potential jobs and also from family and friends during emergencies.

I thought it was just me or my iphone?
my calls are always dropping out... reception is always failing and dont get me STARTED on internet outside my wifi at home.

it's good to see i'm not alone. i'd be happy to help.

My reception has been AWFUL for the last couple of week, problems with internet and pages not loading for about 1o minutes.

also i bought a vodaphone mobile broadband plugin- IT DOES NOT WORK, EVEN IN AREAS WITH PERFECT RECEPTION. i have called the helpline 3 times to try and fix it, and although the people on the other side have been friendly and kind, nothing they have suggested helps. i am so angry, i am sick of vodaphone stuffing me around. all i want is internet and to be able to send texts- i don't thinks that's too much to ask for the amount i am paying!