i'm pretty sure that i read something in adelaide now, that vodafail has come to the final realisation that they have coverage issues, it did state that if you were experiencing constant dropouts and no 3g that you could be released from your contract, personally, used to work for optus, and especially wth the usb device that if they could not give coverage, u were released from your contract, personally i would take any issue wth coverage, phone drop outs, speeds- that they advise you should be getting and aren't straight tho the TIO.. their number is 1800 062 058.. but they will ask if u have spoken to a manager, and if not please do so... and then call the TIO for futher assistance.

fuck vodafone, they always cut out and impact on the running of my business

I use VF broadband for business, on a contract. I make a trip to local McDonalds for their free WiFi once a week, to get work done.

New Iphone - unable to send emails and most of the day has no internet access not matter where I am.

For years I have received terrible phone reception from Vodafone living in suburban Melbourne. I can't hear people, calls drop out, people can't hear me, the phone doesn't get reception at all for hours at a time, sms messages are late in delivery, voicemail messages are delayed for days & this all happens constantly. I've since changed to Telstra where I get better reception in the middle of outback W.A. than with Vodafone in Nunawading.

Notice difference when 3(three) was taken over by Vodafone.
Looks like 3(three) is now on the Vodafone network - although they are yet to admit this. Drops out continually - coverage poor.

Despite Vodaphone saying they are putting in extra towers a number of years ago there is still no coverage in Korumburra Victoria and poor coverage in the southern Mornington Penisula Victoria. Also frequent call drop outs.
No wireless broadband in Western Port Bay Victoria area.

Ive recently moved to Melb from Sydney - I get a bill $400 over my normal spend amount. So I call Vodafone to question my bill and I am told that its because of network upgrades! They tell me it should be fixed within a couple of months and that it will be worth the wait once the "new" network is up and running and that these kind of things happen in order for a better service. I asked the Vodafone rep why I should be expected to pay for a upgrade and I explained that I keep getting calls dropping out, cant access emails, voice mails that dont come through, and work cant reach me when I am on call - and considering I am in one of the Emergency Services my phone is absolutely required! The phone rep offers me a $112 credit as good will, not as a admission of liability he says. I asked about cancellation fees because of the poor performance and they tell me $998 ! Shonky shonky shonky! Im logging my complaint with the TIO and will be trying my absolute hardest to ditch Vodafone as soon as I can.

Even in an inner Eastern suburb of Melbourne I cannot get a signal and if I momentarily do, it drops out. Go outside of the metropolitan area and it is even more pathetic. Get your act together Vodafone!!! Not happy!!!!

I am visiting Caringbah from Qld and my Vodaphone 3G Mobile Connect has been dropping out because of Poor Signal

This also drops out in Surfers Paradise I am over itand Hampag

I'm a 3 mobile customer and ever since 3 and Vodaphone 'merged' i and my wife who is also a 3 customer have been having the same problems. sometimes we can't even get onto the internet, calls drop out constantly. its a joke!!!

I have been with vodafone for 1.5 years, my phone continually has no service,having to turn phone off and on, no reception most times.
Rang them to try and get out of my contract but declined. Will NEVER EVER go with vodaphone again, cant wait for my contract to end.

We recently signed up to an iPhone with vodafone. The service is crap with constant no service in areas where friends who are on telstra or optus have full bars. How is this possible Vodafone? I also find that text msgs to other vodafone customers do not get through at the time they are sent.....rather 5 hours later....I am glad someone has the guts to stand up to them. I will never go with vodafone for any service again. Although I am unable to get out of my contract without paying it out I hope this site ensures that they don't get any further customers. Maybe they should stop sponsoring and paying those cricket stars for the ads and put the money they pay them into making our service better. After all we are the people who pay their wages.

im a 23 yr old electrician who started a business 3months ago. vodafone, thankyou for ruining it

I moved back home to qld and surprise surprise i dont get any reception in my area. Even though i was told in store that i would . What a joke paying for a service i no longer can use...After several complaints i gave up and decided to lodge a complaint to the tio...Heres hopeing its good bye voda

i am with 3 and recently since they buddied up with vodaphone i have had litterally no recetion for hours at a time. my boyfriend and i both signed up for iphones in july and are very dissapointed. the amount of times i heared that the problem was being investigated, luckily i got a little bit angry on the phone to three customer service and they now pay both of our bills untill they sort out their problem. still not happy!

simply disgruntled ..i have 1/2 a bar of service in my house, black holes where it drops out regularly near where i live i have called them on numerous occasions and been given the run around\, promised to be called back it never happens and consumes far too much time for me in being put on hold with no resolution. I want out.

Was on prepaid and things were good but now on postpay, reception is shocking. Not happy.

Worst coverage ever! Very unhappy at the worst reception & service ever. Using my mobile is always a bad experience. No reception, drop outs, nevr email the bill therefore im overdue, crap service. Can't wait to leave them

i have a 2 year contract and do not get service in the town i live and only 1 bar in the closest town where i work, i called vodafone and after a couple of hours on hold they told me there was nothing wrong and it must be my phone, well thankyou vodafone the phone came from you also.

my son cant play his xmas present a xbox.as he want to play on the net and it keeps dropping in and out. they sent us a sharing dock and this made it no better

i am with 3 and recently since they buddied up with vodaphone i have had litterally no recetion for hours at a time. my boyfriend and i both signed up for iphones in july and are very dissapointed. the amount of times i heared that the problem was being investigated, luckily i got a little bit angry on the phone to three customer service and they now pay both of our bills untill they sort out their problem. still not happy!

been signed up for the last 2 months, must have had my head buried in the sand coz never heard of this many problems before. Changed over from 3, which in Townsville provided us with roaming via Telstra, and always had a reliable edge signal. Whilst in Melbourne my wife and i got our new phones on contract. We had good coverage, even whilst in the Yarra Valley, full HSPA signal. On returning home to Townsville however is where the problems started. My phone's battery was crap, barely lasted 10 hours on standby doing nothing on the phone. Was told by the phone support, goto the store have it swapped over on early life. Got to the store to be told that it couldnt be done as I had got my phone from a dealer not the company, and would have to wait 2 weeks for it to be sent out in the mail. I cracked it. After hours of arguing, the store eventually caved it and gave me a new phone. Amonst all of this, when asking the phone support about my signal issues, the guy said "we can only guarantee coverage outside, we cant guarantee it inside your house". What the? I cracked again. How could i get brilliant signal from 3 (roaming on Telstra) anywhere i went in Townsville, and not with these idiots when they are the same company now? Am very disappointed, should have stayed with 3 until they disappeared as least would have reliable signal.

I stupidly suggested to my partner that she sign up with Vodafone mobile broadband because her building had no broadband wiring. Now she has moved in with me and has to continually re-connect. Vodafone mobile coverage here (Sydney northern beaches)is diabolical too.
Last year I was on the mid north coast of NSW with absolutely zero Vodafone service with friends sitting next to me talking on their Telstra and Optus phones. Vodafone sucks

Sat 25dec am no 3G service in my area southwest sydney (Ingleburn). Rang vodafone service number and connected to Mumbai India then line cutoff.Rang again and finally some guy took all my details and raised a report for the network team. Today 27dec the 3G service is working again. For such a large worldwide company they better do something soon for their customers. Its simple maths: vodafone+happy customers=profits. Or put another way:other networks+happy customers=no vodafone,no employees,no board,no CEO.

I live in the Gold Coast and am committed to a 2 year vodafone plan.

I went onto a high end plan so that I could replace my landline.

The vodafone coverage maps show that I am saturated by perfect 3G coverage, but the 2G and 3G coverage is so bad that I am unable to make or receive phone calls from inside my home!

Telstra service is perfect in my home, so I'll be moving to them ASAP/

*Calls dropping out at least thrice a day.
*Mobile internet availability is dismal. I was on the M4 the other day needing the maps to get me to Cranebrook. I had a client delivery to make. I didn't get ANY internet reception UNTIL I got to Cranebrook!
*sms not being received til several hours later!
*randomly no reception at all for hours on end even in areas where traditionally reception was good!

I'm trapped into relying on Vodafone through their subsidiary Crazy Johns. Totally unreliable both for coverage (I live in Northcote in Melbourne) and for service and care. All I have EVER had are empty apologies. On one phone call I was on hold for over 5 minutes while the employee read through my endless stream of issues with coverage and bad service. DONT use Vodafone or any company that shares their network.

No coverage half the time

Sick and tired of this CRAP! i thought OPTUS was bad this JUST Sh/*-s all over.
CAlls dropping out, messages not sent. People complaining my phone is always off. iv chaged phone and NO DIFFERENCE! and i even went on signing up another contract and YEP the same thing., I WANT A REFUND AND AS FOR MY NUMBER I WANT COMPENSATION ON ALL ASPECTS OF BUSINESS I SPEND 1000;s on advertising with my number on everything.

Dont vodafone use Telstra phone lines???? So isnt it a Telstra issue, with rubbish reception??

Everytime I try to make a phone call, it always drops out, and I have to try to send texts a least 3 times before the bloody thing sends! It is that shitty I am thinking of swapping to Amaysim! It pisses me off every damn day, especially when my girlfriend calls me. I have been wanting to complain for a very long time, but had a feeling they wouldn't do anything. And I am right. GET OF YOUR FUCKING ARSE VODAFONE!!

well im with 3 which vodafone have merged with how long b4 3 coverage is screwed up that will be next

To be fair I have a company phone but I believe I should also be part of this website. I have numerously complained to our HR department on how bad the drop outs and the time to receive messages. All our sales reps have the same problem. We would be talking to a customer and all of the sudden with full reception bar, the calls just dropped out. We have to make the call again to complete our conversation. At times we have to do this 3 or 4 times to complete a business deal. When one of us send a message, especially with hot deals for customers, the receiver doesn't receive the message till 3 or 4 hours later. Few times I receive messages up to 24 hours later.
Looks like they don't care what we feel as long as they are paid for the 3 or 4 calls we made to complete the conversation.
Vodafone, get more financial help from your UK head office and upgrade your network!!!!!

I bought a wireless modem on-line, they sent out the wrong pack, now mealy six weeks later, after making over 39 calls at over an hour each, I have no way of returning my modem, or getting my money back, Vidafone are modern day theives, they have stolen my money, and I have no way of getting it back, I will tie the modem to a brick and throw it through their window if they don't sought it out...

They stuffed 3 mobile customers over

Delay in reciveing and sending texts. Phone call dropouts. Delay voicemail. Shit service. Worst part - stuck paying a monthly bill for shit!

I was promised a bill emailed every month. No emails for 4 months then they expect me to pay 4months worth ($160) in one blow. Yes, I did do the right thing and call up asking for it, no answer. Couldnt get through to customer service. Unreliable service. Cannot even organize a professional billing system or customer service. Sub par.

I have been with vodafone for a few years, but i recently moved to Gippsland, and for the past 12 months, have had hardly any reception...it really pisses me off that i have to spend $90 per month, for no service...i figure no point complaining, nothing will get done. if i change companies, i have to pay all those plan cancellation fees, really feel like i have no choice, but to put up with the shit house reception. im glad that other people have now said something, and that im not the only one. i really hope something gets done about this. seriously unsatisfied vodafone customer.

I am not, because I dumped them. In the bush Western VIC they have many dead spots which will see you stranded with no coverage. They are not on all sites like Optus/Telstra so OPT OUT. Vote with your feet and go to someone else. They wont go and build new sites in 24 hours so walk.

During the Xmas festive season " Voda " did the great white out !!

No coverage half the time. DISGRACEFUL

Can't make/receive phonecalls, or use internet due to no reception, despite phone showing 'good' reception.
I call Vodafone, and after waiting for 30 mins on hold, im asked to power down my phone (already done this twice with no luck) as if there is something wrong with it.
I try to explain to the guy that I have three other people on my office floor having the same problem, but he tries to insinuate my phone is faulty as there are no network problems.
I hung up.

The worst coverage i have experienced in a very long time. Reason why i did not go with another provider ie optus is i thought i would at least get decent coverage. For the amount i pay per month for my cap i expect to receive at least one bar of coverage on my phone. Extremely dissatisfied to say the least!!!!!

Have a Iphone 3GS have noticed over the last few months that 3G connectivity has slowed dramatically, have had a few drop outs just recently, and only commented on it today at my mates place and had seen the news event on the television,
what the hell is going on Vodaphone ??? want answers or an decent explaination...

i was with the company for over 16 years, but decised to leave them this year after a few years of constant problems with them, from having no service, drops out and ofcourse being overcharged. sometimes i could not contact anyone as towers were down and could not use my damm phone at all. drops out were constant and there customer center is a joke i often waited over an hour to actually speek to a human. not only did i loose contact with the world i lost time energy and of course money with them, i am now with another provider but i would be happy to join the class action to regain some of the money i have lost while being with the lame company, so count me in big time

ITS NOT VODAFONES FAULT ITS TELSTRAS FAULT THEY OWN ALL THE COVRAGE LINES U RETART D'HEADS

Ive never had a service this bad with Vodafone, I have constant drop outs travelling down the M4 Motorway in Sydney and across metro areas. My Voicemail messages can take up to three days to be received. I had better reception in Uluru than I do in downtown sydney. Time to change providers I think.

internet canot be used from 3pm to about 9pm cant download bulk data times out all the time

?no reception on phone, 25th and the 26th. Phone in house where I normally have full reception. Work had to left messages on voice mail for overtime shifts. Took 3 hours before I received sms to tell me I had a voicemail. Shift covered by other people, missed $$$$$$

I have two phones through vodafone and spend about 250 to $270 a month with them one month they sent me a bill for $500 I thought it must be because I did not pay my bill on time on there system the next month it was even more $1000+ they started sending me letters that I must pay or have my service cut off, I am very busy but had to ring them to see what was going on they told me that my unlimited plan was limited which pissed me off, but there was still no reason for the bills to be so high I spent two days on the phone trying to sort it out instead of running my business and earning money I was talking to people who couldn't care less about the issue at hand.
I ended up speaking to someone in head office in Sydney I think they worked out that my blackberry was connected to the net the whole time which it is supposed to be but they where billing me for each minute when there not supposed to.
There service is crap and let's me down on a daily bases it is so consistently crap I am totally used to it now.
Thanks to who set this site up and letting me have a whinge.

I went overseas for a month. I didn't use my phone at all. I came back to find a vodafone phone bill of $776.00 waiting for me. When I asked why? they refused to give me an explanation. it is a rip off!!!

The past 6 months have been the worse. Constant call drop out even in Melbourne's CBD!!! I try re-dialling only to get busy signals or get the vodafone number you are calling has been switched off only to redial again and get the caller (clearly phone hasnt been switched off). Yesterday my wireless broadband dropped out 25 times in 2 hours... Im on an umlimited plan but my partner is on 49 cap and always go over because he has to text because he cant get through. I dont understand why this is happening when all telecoms use Telstra's mobile towers?? Seriously Vodafone get your act together.

I have been trying for over a week now to have my vodafone internet password account reset. After waiting for long periods of time on the phone only to have a new password sent that still did not work. A second password sent within one minute also did not work. I have now given up and will be taking my business elsewhere. I have been with Vodafone for many years without many issues but the last few months have been painfull enough to make me change providers.

My contract is up in January and I can't wait to leave Vodafone. My multiple attempts to contact them and discuss any issues ever since I have been with them have led to frustration, frustration and even more frustration. Not to mention a total waste of my precious time. If I ever hear the voice of Lara again...
Trying to email them is just as hopeless and then when this proved unsuccessful, their emails tell me to call them!
Customer service..if I looked after my family the way they look after their customers, I would have had my children taken away and my husband would have left me!

It is do ridiculous that in order to make a phone call I have to leave my house and walk out onto the road! What a waste of money!

Really high bills out of the blue, no explanation for it, nothing extra used! Poor reception and poor customer service! Will def be changing services when contract is up!!

I waited over 3 hours in total of a 6.5 hr phone call. And was then bounced around from wrong department to wrong department (OZ to India & around again). Let's start at the beginning.

I was with 3 mobile broadband and had horrible internet connections with them. So when they started merging they suggested I move to Vodafone because they offered more data for the same price. It started out ok but soon went down hill. I was promised a month free and a free modem. Modem arrived it went well. Then it slowed to a crawl. I rang them. They said there system had started charging me from the first month of the billing cycle, as if I had used 8Gb in a second and then proceeded to charge me above the cap price. I was assured he would ring me back at the end of the month and that my account would be placed into high priority and would be resolved asap.

Well no phone call, but they did leave a voicemail supposedly on my mobile broadband modem! How am I supposed to listen to that? They have my mobile number and they know this is an internet connection. No bill either. SO I contacted them again. Was promised another free month for my pain etc. Soon after the modem stopped connecting to the net at all. Again called same thing, sorry sir, blah blah blah. Worked again but now the connection metre says 4 bars constantly buy 0 data comes through. I have to refresh 6 or more times to get anything to load.

I called again and this was the 6.5 hour call I referred to at the start. Again things were promised and nothing has ever been done. I was then sent two bills totalling $190 odd for the first two months that were supposed to be FREE months.. Not bad VF..

So here we are now. I know the towers are being upgraded in our area "soon" but that does not excuse the poor billing and customer service.

I had to move unexpectedly and the new area i am living in does not have any coverage at all. I must have spoken to 10 different vodafone employees either via phone or an outlet and I got a different story each time. In the end, I could not get out of my contract and am waiting to pass the contract onto someone else. Not happy Jan!!!

been with vodafone for 13 years all over most of the world have coverage....but live in 2536...no coverage at all....had to change one mobile to telstra....the other movile is still with vodafone but can only be used closer to batemans bay....you must be loosing lots of business

Not only is this service bad (I have now changed to Amaysim) but its fees are over the top. The amount of money they must spend on sponsoring the Cricket Test matches and also a yacht on the Sydney to Hobart must be astronomical. I think Vodaphone Directors must feel they are in a stratisfied atmosphere (along with a number of their pommie counter-parts) that they can snub their noses to their clients.

New Iphone - unable to send emails, unable to connect to internet much of the day. I am wondering what I am acutally paying for????

I was watching the news about the troubles with Vodafone.. and had to jump online ASAP!!! I have an iphone and never have service.. always poor!! Friends try to call me and they can never get through to me.. and don't get me started on the slow crappy internet service I have!!!

I have also started with Vodafail "Vodafone" and over the last 6 weeks and hours talking with people from Vodafone saying the network will improve I'm over it!!! If I could walk away from the two contracts I have with them I would. From Data, Voice, and coverage issue and ZERO customer service!!!!. Help me help you and get out of these contracts.

other than having the worst drop out ever, the billing system is the worst and more expensive than all th other carriers, they will charge extra for a bill sent to an address, wherreas all the other cariers it is included in the plan
Vodafone is the worst ever, I will never use them again.

changed 2 months ago to Vodafail, got home with my new N8 charged it up to find an hour later it failed. got back to the shop and they exchanged it. Turned it on and found that 2 feet from their shop at willows in Townsville they have no coverage, one to two bars of coverage through Townsville. Don't go out of town though you get none.

I can't use my Internet is very very slow.

I got out of my contact by talking to the TIO. Everyone else needs to do this and CANCEL your CONTRACT with the help of the TIO. I signed up for SERVICE and RECEPTION I got CRAP.

Lara is gay and does not work

I have recently (2 months ago) transferred to vodaphone from telstra after having bad reception on my telstra internet stick. My new vodaphone pocket wifi device has worked everywhere I have taken it even in areas that vodaphones map said had no service. I am wondering if this is a stunt put up by telstra as in my experience telstra sucks and does not deliver what they say they will and vodaphone has always been reliable. I live in launceston so I cant vouch for their coverage on the mainland, but it is good here.

I have been with Vodafone for two years, until early November I'd had no network problems so re-signed for another two years and bought a HTC Desire HD. BIG MISTAKE. I don't know whether the phone is partly the problem, or whether it's purely down to the poor coverage and service from Vodafone, but from the day I brought the phone home I have had problems. If I am lucky enough to get a 3G signal in my apartment - which is one train stop from Sydney CBD, so should, theoretically be a full coverage area - it lasts only a minute, so making calls, keeping the call going, and being able to hear the person I am speaking with is difficult. As I write this I am unable to make calls or receive calls at all, it has been the same since 11am, so seven hours so far today. And it isn't the first time.

When out and about I'm unable to surf the web, Facebook doesn't update and accessing email takes a long time, and often times out. Twice now my phone has completely frozen, meaning I lost all call information and texts; very annoying!

Oddly, my husband has a basic Nokia phone which is connected to the Vodafone 3G network, he has no signal problems in our apartment, and rarely drops calls, so I am wondering whether the Vodafone network problems are magnified when using iPhones or Android phones; does anyone think that makes sense? Is it technically feasible?

I have called Vodafone Customer 'Care' on numerous occasions; I can't recall a more frustrating experience. I was passed from 'Customer Care' to 'Upgrades' to "Tech Support' repeatedly, each time I was told only another department could help me. The 2.5 hours I spent arguing with the sales rep in the Vodafone store saw me leave with a replacement phone, but of course that didn't solve any of the network problems.

Does anyone know where dissatisfied customers stand legally if they simply stop using the Vodafone network, and stop paying the monthly bill? As far as I can tell, Vodafone are not upholding their side of the contract, so does that give due cause to pull out?

I got a 24 month contract on a phone that didn't work from day one, after taking it to the vodaphone shop many times to get fixed, I was told there was nothing wrong with it. It kept loosing reception, not receiving messages and glitching. After being frustrated for a year I went back another time and asked for an upgrade to add a new phone on my plan. I was told there was no such thing as an upgrade... so I left. Then a few months later I got a new plan with vodaphone (worst mistake) and I was told by the guy that he would never sell this phone to anyone.... funny that because he was the man who sold me the phone.... after a few months of having this new phone I was overcharged on my bill, so I called vodaphone only to speak to a man who asked me if i wanted an upgrade on my phone.... THE UPGRADE THAT DIDN"T EXIST IN THE FIRST PLACE, THE UPGRADE THAT COULD OF SAVED ME A NEW PLAN AND MY MONEY.

recipetion is crap you move and you lose recipetion and then go back and you have it its crap

New Iphone - unable to send emails, unable to connect to internet much of the day. I am wondering what I am acutally paying for????

Im unfortunately on a locked in plan with Vodafone for another 12 months.I live in the metropolitan area in sight of a Telco tower but never get more than two bars on the signal strength. I regularly get the no service message and calls I receive, especially international always drop out. Interesting I have VOIP on my computer and those international calls never drop out.

Me, my mum, and my stepdad are all on vodafone and we can NOT call each other when one of the person's in the call is at home. We live in balgowlah in sydney, central, in what should be perfect coverage, however we just get NO reception at our house. Mum and I can stand next to each other in the kitchen and try call each other and the call won't even go through. If someone is out and tries to ring one of us at home, it usually takes them a few 'call dropped's to get our phone to actually ring, and then if we don't run to the very few areas of the hosue where there is one bar of reception, we aren't able to make a decent phone call. I would understand if we lived way out in the bush that we would have dodgy recepction but in the middle of suburbia on sydnye's northern beaches is rifdiculous. Not to mention i can NEVER connect to the vodafone WAP while i amout and about in manly, balgowlah, and similar suburbs. its actually ridiculous how delayed our texts are to each other, and we now call the home phone and pay rather than try and actually get through on our mobiles to each other. Absolute joke

Most people go on a cap to save a little money, but its seems Vodafone knows how to make you spend money. To have a 5 minute conversation in my house you have to make 5 calls, as there is never any reception in the house, and the phone always drops out. Nice to know they are charging a connection fee for every one of those 5 calls.
With a house hold of vodafone users, looks like vodafone will be loosing 5 loyal customers.

Convinced to resign my mobile contract with voda was a massive fail.
Sitting next to my girlfriend who is with another provider; she has perfect reception and I - none! Same with Internet; no connection issues with hers hut mine doesn't work! What's the point of unlimited data if it doesn't work?!!!

I was offered a broadband contract for Bathurst 18 months ago. After I signed up, I was then told the actual service would not start for 3 months. To date, I have never had broad band speeds. The usual connection speed is less than 2kbps.
As for phone coverage, often there is coverage, but no bandwidth so that the system is busy for hours.

My vodafone iPhone struggles to have one bar of range at home, despite the fact that I was assured that I lived in an in-range place in SA. On the occasions when I do have enough range to make a call or receive an incoming call, the phone almost always drops out whithin minutes of making a connection. When I spoke to store where I purchased my vodafone, they said it was most unusual and that they had not had any complaints from other clients! Clearly, this is not the case!!
Now that I am locked into a two year contract to have a phone that has no reception, what can I do?

My internet connection & my overall reception anywhere and everywhere I go. People call my phone & it says it is off but I have full battery and service. I use my phone alot for work & socially, I'm paying for a phone I can rarely use.

Have come from the UK 3 months ago, where I was fine on my Vodafail contract. Signed up the wife and I for Vodafone when we got here, and was astounded to find that could not receive international SMS's despite signing up for that. Spent more than a considerable amount of HOURS attempting to get through, at first I was told the problem was with those overseas not Vodafone and the phone was put down on me. When called back again, after an hour I was told that there was a problem with 0426 codes and it would be dealt with in two weeks! No apology, no callback to advise when connected. This was two months ago. I still cannot receive international texts from everybody who has claimed they have attempted to send them. I cannot spend more and more time holding on for rude and disgraceful customer service. You are a total disgrace, and this is not what I signed up for.

I love Vodafone - I have been with them for years, in UK and here in Australia. The telcos I hate are Telstra and Optus - useless. Vodafone and Virgin are the best by far

I am signed up to a 3 contract, which I am given understand is owned by Vodaphone.

It is rare for me to have reception. I get no reception at work. At home. At my parents'. In my yard. I'm lucky to get some reception if I wander around in the front yard. There is almost no point having this thing. Even if it were an emergency I don't think I'd be able to call for help.

And even though I paid my bill on time (on the due date) they still, 2 months in a row, charged me a payment dishonour fee of $16.50.

It's beyond a joke.

I am trying to run my business with a vodafail phone. I am constatly being cut of from existing and prospective clients. It seems as if i am hanging up on them. I need tto call people back more than once to have a conversation. And sometimes clients just do not re answer phone.

Also the coverage has gotten so bad i cant even make calls from inside of my home for most of the day, and i work from home!

Thanks Vodafail.

*Calls dropping out at least thrice a day.
*Mobile internet availability is dismal. I was on the M4 the other day needing the maps to get me to Cranebrook. I had a client delivery to make. I didn't get ANY internet reception UNTIL I got to Cranebrook!
*sms not being received til several hours later!
*randomly no reception at all for hours on end even in areas where traditionally reception was good!

I have been with vodafone for 8 years now and up until mid this year they were good but i have really noticed especially lately that the service is just getting worse i cant even get a signal in my house and i was getting full service when we moved in 1 year ago and my dads mobile broadband always cuts out here too and we are 10 minutes from the centre of sydney its just not on you had better fix it vodafone or ill take my 4 contraccts and leave !!

I use my iPhone 4 for business, I pay and I expect a good reliable service. My Internet while showing good signal and 3G is absolute crap. Slow data rates, no data unable to connect to servers. If you loose mobile coverage for a period of time then there are worse issues. No notification of voicemail, internet doesn't work at all.

after getting the bill, trying to get hold of customer service is impossible.
why do i pay $1.14 for calls where no one answers?

I have virtually no reception within a 100 metre area of my residence even though Vodafone assured me there was good reception in my area.

Paid for pre-paid card, put money on it. Told it would work on my property. YAH RIGHT!! TXT works sometimes but forget trying to make a phone call, IT DOESN'T WORK. Waste of money

I have been a vodafone customer for about 5 years and never had too much of a problem with them. A few months ago when i moved to cairns my trouble started with Vodafone. I had no reception, after numerous phone calls, numerous hours at a time waiting for customer service and quite a few drop outs and i finally got a little compensation. I was also told the service would be better and if anything it has gotten worse!! I have tried to break out of my contract with them as they aren't providing a very good service as one of the major phone providers. I was told that i would have to pay!! HOw is that fair?? They are quite happy to take my money but can't seem to provide me with a decent service. I will quite happily tell people to reconsider choosing Vodafone as they are no where as good as what they used to be. It has gotten to a point that i have reception but no calls are coming thru to me! How ridiculous!!

I am sure if they just turn up the power on the transponders the reception problem wouldn't be an issue, but it is plain as day that they are cluless to what they are doing, and with no customer support the company is a joke

Constant dropouts and POOR service during calls AND voicemail messages received sometimes 24 hours later! Pathetic, Unprofessional and Unresponsive!!
NOT what I signed up for!!
When my contract expires--- See you later VODAFLOP!!!!!!

rip off. no reception anywhere and my messages dont send.

i had some connection issues in where I was living on the 25th Nov 2010, this was on the day that I was going overseas for a holiday... i can't contact friends and family members. That sucks!!!! I had to drive out to another suburb at anytime of day just to get a reception!!!!!! and I can't even call customer service. What gives man????

I am with Three and I have been having crappy reception too and drop outs all the time. Is that because of Vodafone problems?

Broadband service doesn't work that well in the Eastern Suburbs of Sydney. The 3G service is very limited, failfully slow and barely works.

I signed up to find after being disconected that I had to pay the equivelent of 2 months money in advance, this was never explained to me by the staff at Westfields liverpool branch it took 3 days to get reconnected, and another day explaining to my customers.