Data usage, and download usage. Many bills that are wrong and who refunds for games I did not download. I have a Satio which is hard to gt games for, yet for the first few bills I had several charged and the cap was wrong. A person told me to bring them in and she'd see what she could do - but it seemed all too hard. I'd paid the bills months before. Vodafone staff told me to ringh thes number, that number over the games downloads. I just paid it or would be cut off. I am tired of bad reception & not connecting for data. The vodafone website is a "hit and miss" if it works. I think their caps are o.k. - I have been with Vodafone for approx 10 years - its not better or worse. Which is sad. The Infinity caps are good, but you pay for 13 or voicemail calls. But still they have the best caps.

Using vodafone for work has left me constantly without service. On the Gold Coastyou can not hold a conversation for longer than 2 minutes. often calls dont even ring and just hit message bank 24 hours later. This means I am constantly have to call people back. And 3G? what a joke. I have yet to complete one task on my phone via 3G. Cant believe they can sell it! However, I found the one fix and left - breaking contract but I'd rather waste that money and get a proper service than keep putting up with the rubbish!!

low speed drop outs grrrrrrrrrrrrrrr

I recently signed up to Vodaphone after being with Optus for years, I was told at the time of signing up that Vodafone has better coverage than any other network. Definitely not the case!

1). Many drop call a day even I my mobile phone display a full range of network. More than 20 drop call a day and unable to make call.
2). unable to browse website and access my email
3). unable to contact the super CHICK ' LORA ' 1h and more waiting for someone to ick up the phone call.
4). Hotline doesn't know their product and asked me to wait so they will transfert me to another department. after 1h the line will be cut off automatically !
5). Very poor customer server at Dealer Shop and un experience people !

How to cancel my contract and get my money back???

im with optus and theie coverage fails big time - where is optusfail.com?

Since I signed up with Vodfail approx a year ago for mobile broadband I have at least one disconnection when online. This is one disconnection per day when I'm online which equates to approx 300 days of disconnection. My connection strength also vary's from one room to another in the same house. No i don't live in a McMansion.

i have to go outside of my unit just to make a call or to talk to anyone who rings me i also have been charged to use facebook when i have 500mb of free data also i was told that vodafone changed there $49 plan but never bothered to call there exsisting customers to change them to the new plan which gives them unlimited talk time vodeafone to vodafone and changed the call credit from $350 a month to $450 a month also i was charged for a statment mailed to me because my email address had changed which it never has its been the same for the past 2 years i have 6 months left with vodafone and i will be moving on to someone better we work hard for our money and we ahould get what we pay for

I live in Cairns and Vodafone is hopeless! they try to blame there lack of service on telstra not upgrading the lines but in fact its there service as well all klnow i am in contract with them and the phone sucks the service is obselete at its best i have rung to complain on numerous occassions to be passed from department to department. I am at the stage of buying a prepaid phone with another company just so i can have a reliable service yet vodsfone still send me a bill each month for what If i could get out the contract i would in a heart beat

Drop outs,voice mail received days after they're left, shocking customer support. When called to express my dissatisfaction was not helped at all. Tried to change plan and was met with rudeness, everyone passes the problem or complaint on to someone else.

2 months ago I bought a $99 vodafone wireless dongle with 6 gig to use over 12 months at home. It rarely ever connects to the 3G network and always drops off to the GPRS network which is slower than dial up. My house mate has optus wireless with perfect connection and my iPhone has full 3G connection from Three. Now I thought Three and vodafone used the same 3G network which is run off the optus 3G network. So I don't understand why my voda dongle can't even get 1 bar on the 3G network. What a f*cking waste of money and time waiting for pages to load. Not happy

You seriously need to get a life people. Tell me one technology that is 100% perfect ??? I've had contracts with all major carriers and they've all have one fault with something. Cant believe your actually wasting your time creating such website. What next ? Floptus.com ?

Im not sure if it is just me that gets the rude staff or if you have all had to deal with it too?! i mean i go in there with a smile and i expect the same i dont go in ranting and raving like i could do because this is a joke but i am nice and get the most horrible unsupportive and unhelpful response!
I have sent one of my phones back 7 times! 7times before they sent me a new one (once i had called and lost my cool) and then they CHARGE ME!! to send me the new phone! i went in once to hand it back in (still not being fixed) and they told me that the battery was flat... if they had of taken the time to listen to me it was the battery was swapped whilst in repair and this one DID NOT WORK!! i wasn't paying for a new battery when the one i sent it away with was perfectly fine! and another time i was waiting for a phone to be repaired i had a text message saying it was back in store (i live an hour away from the closest store) so i made my way in only to be told they had not recieved my phone it was a mistake! oops on their behalf! dont bother to call me and tell me that it wasn't in do you vodaphone?! nooooo.....
so recently i have got a black berry im on my 3rd in as many months, i dont do anything to these phones i mean i dont drop them etc and it is in a protective case at all times but i swear they have shit phones they are giving us.. this recent blackberry has made it past the week trial period i give it but at this stage i am not expecting too much i spend $114 a month for a service i dont really get and $29.95 a month for internet that is too slow and doesn't connect too often so i dont use it... try explaining that to a vodaphone employee that doesn't want to listen to you! JUST GIVE US A BREAK!!

Paying for a service I can rarely use, one bar two at most if Im lucky, but only if I'm standing outside in a certain spot on the deck - great in cold, wind and rain!
Cannot get online, upload, download its just not happening no matter where I am in Hobart metro.

Often miss calls or messages due to no reception.

Out and about in Hobart reception varies from 0 bars to 3 bars max (if the weather is nice)and always dropping in and out.

Stuck in a contract and tired of fighting big companies who take your money, tie you in and you cant get out without a huge amount of hassle, time, writing, calling, being pushed from one dept to another, and on and on it goes.

I signed up to a Vodafone Contract in JULY 2009 with the purchase of an iPhone 3GS. In the first week I noticed that I did have better reception at home the 3, which is the bottom of the pit of all telco's. Over the months I noticed a slow decrease in the quality of reception, and now in DECEMBER 2010, I can't get any reception on my Mobile Phone at home. Having called Vodafone on many occassions, the only solution they have is to move around or go elsewhere where there is reception. What Kind of service is this when I am paying them $69.00 pre month on a Fixed Term Contract and can't receive or make calls at home. Add to this the Thousands of call dropouts, SMS messages which take up to 8 hours to get to the recipient, and extremely poor coverage, VODAFONE is not worth slagging on.
I was travelling in Austria in March 2010, and bought a Pre-paid card, with one of their cheapest networks, and never had less than 4 bars of reception, even inside buildings, in tunnels and up in the mountains. This was absolutely incredible, I even had semi reception when I travelled into Slovakia and Hungary. This is what you call service, you get exactly what you pay for. Australian companies are just focusing on making money and providing crap services.This is a problem across the board, Telco's, Gas, Electricity, and whatever other utility service is available. What about the Customer Service Call Centres in India, This is an absolute joke, and invasion of privacy when you have to confirm private information to someone in another country.
Australia is no longer the lucky country, well maybe for the money hungry corporations, which are mainly overseas owned.
Everybody should band together and SAY "ENOUGH IS ENOUGH", Let's get these companies, especially VODACRAP to lift their game, and the best way to do this is by leaving them, the more customers they lose the better. The government is not doing anything to protect people against getting ripped off by these companies, the Governemnt doesn't give a shit, Politicians have their phones paid by the Tax Payer anyway, so they are never concerned.
I have sent a scathing complaint to VODAFONE about my problems, both in writing and over the internet, and if they don't meet my demands, I will just drop the contract, and stop paying them. They can try and recover money from me, and at the same time I will be fighting to recover money from them. Oh yeah, I have also sent one to A Current Affair.....SPREAD THE WORD......

I've been with 3 for years and was really happy with them, always happy to sign up for another two year contract. Since Vodaphone bought them out I'm looking for a way out of my contract. Such a pity, 3 were really good.

My wife and I live near Geelong. We were previously with 3 Mobile and had no issues. It was suggested that we change to Vodafone as 3 were changing over to Vodafone plus the coverage is better. We were shown a coverage map that covers all our area no worries. Since changing over not a day goes by where our phonecalls drop out or can't even get through. We can stand in the same spot in our house and the connection comes in and out. Locked into a 24 month contract, if only we knew.

I signed up my contract in Perth but live in Melbourne and spend a fair bit of time out of the city, and therefore without a mobile. No coverage, dropouts, no 3G service while everyone around me has full coverage as their with Optus or Telstra. And Vodafone couldnt care less. And I'm contracted for another year.

Cant make calls and cant receive them either.... waited on their epic fail customer service for over an hour... got transferred to many places and came back with no solution... Vodafail is very apt...

Can't play Starcraft 2 for more than 30 min before I get droped! Funny thing is, it never used to be a problem. But in the last few weeks, it has started happening more and more.
Hope this class action thing happens!

My husband and I went thru Crazy Johns with the provider being Vodafone with a twin deal and internet service. We live in Hallett Cove and the signal in this area is a black hole and it is well known about this and we never ever get a full signal and continues to drop out. They were made aware of the problem but said there is a service therefore we couldnt get out of our contract. The manager at CrazyJohns was more helpful and assisted us in overturning the decision but in the end decided that as we lived in a blackhole area it may not be vodaphone, it wasnt going to make any difference to the reception whoever the provider. We could be wrong on this but have just perservered with problems.

We live in Wurtulla (Sunshine Coast) just 75m from Niklin Way and we have NO COVERAGE WHATSOEVER INSIDE our house and extremely poor coverage standing outside on the street.

i was with 3 them moved vodafone and now my bills are 3 times what they were before, i have try ed to change plans but am finding it hard to do so because trying to contact somebody to do it near impossible they you have to ring this number and when i do they say you need to ring this number all im getting is the run around.
plus there coverage is crap i could be standing near a shopping center and have no reception or in side a shopping center and dont have reception if i had my way i would change but Ive just starting a new contract with them.......

I'll be honest, I have been with Vodafone for nearly 24 months and haven't had any serious problems. Sure, my calls drop out, but I just call back. Sure, internet can be slow etc, but I accept most of these things as part of life. But in November Vodafone started calling me to advise I was within 3 months of the end of my contract and could renew early to get a new handset, get a better plan etc. This sounded like a good idea as I could get a new phone to give to my eldest daughter for Christmas, so I started looking at handsets and checking out plans, then I started going into the store to talk to people, get a feel for the handsets and find out the ins and outs of renewing my contract. Everything was rosy, and I was quite a satisfied, happy customer. Early into December I had decided on a handset, and was assured it was readily available (no, not an iPhone) and there would be no problem coming in to get it anytime. I went in every week leading up to Christmas, same story, just re-sign for 24months, get the phone, no worries. So, I went in on Tuesday 21st December to be told that I could not get that handset anymore, until after Christmas. Not because they were out of stock (I had been checking this), but because Vodafone Head Office had made a decision 2 days earlier to only sell these handsets outright, not to use them for renewing contracts. I WAS ANGRY!!!! So, this is where the problems started. I then attempted calling, but this was a ridiculous waste of my time, so I tried using email, but had to try 3 times to work out the way to actually get it through (as you all pprobably know, the "contact us" email is a nightmare of filling out numbers, codes and passwords). Its a STOOPID system! I still haven't heard back, and to be fair it is Christmas time, so I expect and accept they are busy and on holidays, but the system is STILL STOOPID!! Anyway, now the contract I was going to get this phone on has been pulled, and it is now $10/month dearer PLUS $5/month handset cost! What a RORT!! So, not only did I not get the handset for Christmas as I had been assured for weeks that I could, the contract has gone up $10, the handset now costs $5 on this more expensive contract, and I cannot contact anyone to get some resolution! Vodafone has until February to turn me around and show me they care and will make this right, or it will simply be back to Optus for me.

I live in Townsville - the largest city in Northern Australia. I go to one of the local shopping centres and at one en, I can make phone calls but at the other end I cannot. Apparently this is because the signal for Vodaphone is OK near the Vodaphone shop but is not strong enough to reach the 100mtrs that is the other end of the centre. I can also be driving in the centre of the city and my signal is non-existant. Apparently this is because we have a big hill in the centre of the city! I would have thought a big hill = a tower site = better signal!!!

I recently changed from 3 to vodafone when I got my new iPhone 4 in November. I live in a regional Victorian city where I could always get good coverage with every other phone network. Now, I can't get any reception inside my house with vodafone, so there's no point in even having an iPhone, let alone any phone at all. People can't call me, I can't message anyone or receive messages (sometimes I luck out with one bar near a window), can't access the internet and I've been forced to use the home phone, meaning expensive conversations are now adding up. I'm regretting changing to vodafone so much it's not funny.

I have been with vodafail for the last 7 years and it was good I had reception everywhere, in the last 2 years it has been really bad, I contacted vodafail and their reply was .. It was the area I lived in, I live the centre of Canberra , so I had enough and finally purchased a optus sim card so before I get home I use the call forward option on my iPhone and divert all calls to that. If I put them side by side the optus will be on full reception and the vodafail will have no service. How does that work vodafail.

i get so cranky when im on the phone having a nice chat 2 someone knowing that iv only got 6m40s from beginning - end & vodacrap then cut me off with "connection error",what they mean 2 say is "Vodacrap $ making in process".Not to mention the extra $176 on my bill for downloads that i have no idea how 2 do,they blamed it on "someone must of used your phone or internet" as it is only my husband,2cats & myself in the house??it must of been the cats!!!!! They r going 2 loose me as a customer ASAP

vodaphone calls drop out on purpose 3 secs into the call to make millions of dollars on flagfalls and to eat up credit . It happens to me constantly when a full signal is displayed its a shady business and its all legal

2 phones with them - one for me, one for my wife. Both always drop out, dead zones, and then also full strength zones (full bars 3G) that go completely dead without warning (no bars) for minutes at a time - usually during a call - and then come back online. I am dealing directly with Vodafone to get out of my 24 month contract at the 14th month, but it doesnt look promising.

Contract ended with Vodaphone in May 2010, so resigned with iphone 3...Nothing but problems in the first two weeks - non-stop drop outs and No Network coverage across all different areas in south western Sydney. Called Support/Help four times....Numerous hours on hold with advice that didn't solve the problem. Went back to Vodaphone shop ready to throw phone at them after the amount of complaints I had recieved by Family, friends and business calls that I missed or cut out on. One night I was talking to my sister and the call dropped out SEVEN!!! times. The shop sent my phone away claiming my Iphone was faulty. Four weeks later I get a new Iphone and wait for it - EXACTLY THE SAME PROBLEMS!!!! I call head office again and they palm me off to the shop - so Back again I go to the shop who now advise me I have to wait for approval from Head Office to get a different phone. I have to wait another two weeks and I have to call the shop 5 different times to get answers. I get told the person in the section at head office has been away and Thats why I have had to wait - so everyone in NSW had to wait for one person to come back from holidays??? After being rude to a worker I finally get a call from the store manager the next day offering my three phones to choose from - I dont get to choose my own replacemnt phone after the abd service and reunning around I have had to put up with - NO!!!!! And of course to now cancel my contract with incur me with the exit fee!!! What a Joke ;( Instead We will offer you two older style phones to choose from and one phone that no-one has ever heard of but I'm told it's great. yeah well I was told the Iphone was great too!!!.
I choose the unknown HTC Legion after doing some reserach on the three phones on offer and it is 95% better than the Iphone but still not perfect. I still suffer lack of network service and drop outs but It is an improvement to the Iphone drama. Not once did they reinburse me for the couple of months my service was disrupted, for my constant phonecalls and hours lost on the phone to support/Help desk or for the numerous trips to the Vodaphone shop. Am exremly disappointed in their "Customer Sevice" and the fact I was made to feel like I was the problem not their service or the phone!

I am currently with vodafone and CONSTANLY having trouble with my calls droping out and not having service, i am always walking around the house, going out in the back yard, down the driveway, up the driveway, in the next door neighbours driveway, down the street, up the street, trying to get coverage! My family is with vodafone and they ALL have the same trouble so we have all decided to go with a different network as we are all well and truly OVER vodafone and it's DIGUSTING coverage and service!

I am in a rural city with more than 50,000 people yet I can't get 3g performance, when I go to a mining town with about 10% of the population guess what, my iphone shows 3G. In this day and age when a place with 50,000+ people can't get 3g they can get ****ed. Not to mention that if I go to the beach 5km from my house I lose all reception. Also if I am on the wrong side of the mountain here again no signal, yet I am about 1km from the ****ing tower. Finally just did a trip recently and in 2000km I got signle once. What happens if I am in an accident. I got my phone because supposedly they were a great company. I wish I could give it back.

had vodaphone broadband and how crappy it was as it cost me over 78.000 in lost contract with work, tried having problem rectified but to no avail, vodafail claimed that im covered in my area but never seemed to be, they keeped telling me there upgrading service in my area but yet there data support team in tasmania told me thats not the case, we wont be doing upgrades in your area for at least 2 yrs. Then my phone service well thats the most crappiest service even more no reception, on 99% of the time. cant recieve or make calls and when i do there lucky to last 30 seconds before drop out. Sick and tired of getting india on phone as there useless as is vodafail. Thanks to voda ive lost more than 12 clients and set for bankrupsy now.

i just copy the complaint i emailed to VODAFONE on 15 December 2010:

"Today i text '1512' to check my credit. The reply (per text message) was i still have $73 (GST inc). When i went online to check my Credit Balance, i was already $87.00 Excess. I find this a misrepresentation. Could this be corrected? Also my user name "04.....' is locked, for what reason?
Thank you.."

I'm over Vodafone we had been complaining for a very long time they keep sending me faulty hand sets, they tell you to take it to vodafone stall to be told they cant help you,i rang the tio a few times making complaints to them about receiving faulty phones and that the coverage is crap it drops out if we are in the house or if we are or it comes up on the phone as out of range a lot so i told the tio that we want our contracts terminated as Vodafone has broken the agreement that we had signed it was agreed then a few weeks later i received a bill in the post for $500 then 2 weeks later on the Friday i received another one for $900 and then on the Monday i received a letter demanding i pay the $900 or my services will be disconnected i rang them in a rage and told them that my contract was terminated as i requested and we hadn't use the service for 4 months we have a services else were i was told it was a mistake and how sorry they were for it then last week i received another bill for $1,500 i rang them again in a rage and determined to speak to a senior person to be told that notes were not written up i was like not my problem your customer service people cant do there job proper so then i rang the tio and made another complaint gain about vodafone im disgusted on how vodafone deal with there customers and how rude there customer services people really are they don't give a shit they sent out bills even when your services is disconnected

I have been with Vodafone since they first started. Recent problems are my new iphone4 had no reception as I have to stand in the middle of my street to have a conversation at home. These conversations involve dropouts galore resulting in me just giving up. Not good considering my clients cannot get through to me day or night plus I get voicemail messages hours after they were left. My biggest concern is the fact they gave my personal number to someone who simply called and begged them for it. I am stuck in this contract with my crappy phone and no reception and now a crazy person has my number too. I wanna sue their asses!!

Recently my service drops out many times a day. I offten don't have reception at home where service was previously good and unless I'm willing to spend up to an hour on hold (I have hung up once after 45mins!) I can't even complain to them!!.......and I hate Lara.

After two days and over 6 hours on the phone complaining that my service does not work, my phone repeatedly turns itself off and I have to factory reset at least once a week they suggest I upgrade my phone. I think this would be fine, but they're charging me to replace a faulty unit!!! No credit on my account and no additional service! 100% fail to vodaphone. I'm changing carriers.

ever since moving to Fairfield i have nothing but continued drop outs and sometimes can not even connect very very frustrating when your paying for a service and not getting anything..makes it so annoying to do banking etc..i normally wait till i get to work and do all my important banking so i know its not going to drop out all the time..and the other thing is when i do get service its best when i only have one bar showing?? how weird is that? So glad there is something like that this that has finally said enough is enough..for awhile there thought i was the only one.

2 phones with them - one for me, one for my wife. Both always drop out, dead zones, and then also full strength zones (full bars 3G) that go completely dead without warning (no bars) for minutes at a time - usually during a call - and then come back online. I am dealing directly with Vodafone to get out of my 24 month contract at the 14th month, but it doesnt look promising.

reception constantly drops out, or it will say the person you are trying to reach is switched off when their not and oh yeah every tried paying a bill over the phone...you go through all the credit card prompts only to get to the receipt section and you get told "sorry there was an error" grrrrr...so you spend half an hour waiting for a FOREIGN operator who cant speak proper english and THEY cant help you...why did i sign up for a plan :(

Dropouts, Such varying service, Have to switch phone off and then on again to get service back???

Does anybody know, if I stop paying them will I get a bad credit rating?????

I have had vodafone Mobile Broadband for 2 years, but in just the last few weeks the signal drops out 4-5 times in an hour or there is a failure to recognise the connection device. It now takes me three times as long to do a simple email! Very frustrating!!!

My two year vodaphone contact was over and I had 16 gig I phone a vodaphone rep in a store Sydney offered me a upgrade to a better phone and plane and after I sighned up I relized the new phone I got is 8 gig and now I'm paying more per month for a complete lack of service

I am with 3 who is a Vodafone company and have never had a problem...I am on a Blackberry plan....I am wondering how much of it is an actual phone issue (ie iPhone)...

I changed over from Optus to Vodaphone about a week ago. In just a week, I have experienced so many problems. Very poor reception on the train and slow data connection. In fact, the internet connection is so bad, it cuts in and out all the time. I am seriously thinking of switching back to Optus or to another network.

I tried calling the customer service line and was literally placed on hold for 2 hours before a man with a heavy Indian accent finally tried to come to my assistance, but I had no idea what he was going on about!

fuckk ur all such whining bitches, ive been with vodafone sine i was 10, recently upgraded to iphone and everything is perfectly fine! internet is all gud, emails recieved perfectly, texts are fine and my calls dont have a problem! i dunno bout u guys but im stickin with vodafone, stop complaining pay the fee and get out of ur contract if u dont like it and go to another telco!!
jeez

Just no connection in the top end of the 6000 and surrounding areas of CBD Perth

I first got Vodaphone for my business phone approx 2mths ago, I complained after 2 weeks of terrible service, the phone was constantly dropping out of service and nobody was able to call me as it would just say it was turned off. Vodaphone said they would put the phone under investigation, i waited 4 weeks for a response, their response was that there was nothing wrong with the reception on my phone!!! Let me guess your expert INDEPENDANT investigation!! I begged to get out of the plan, they refused and said that i had to give the plan to someone else!! Now my poor husband has the plan or i had to pay $2000!! Then they sent me a bill for $280 for no service for 2 months, go figure, I had a $60 plan for 2 months. Go to hell Vodaphone.

Amazing reading the issues in Australia with Vodafone service. I'm an Aussie living in the UK and I've been having service coverage and reliability issues with Vodafone here. I've now gone onto O2 and still have to pay for my Vodafone contract where I don't even now turn the phone on any more. Vodafone obviously needs to invest more in it's network performance in Australia and elsewhere.

I was formerly on the 3 Network for years before it merged with Vodafone, and although I know they have merged recently, I never had any problems until switching to Vodafone a few months back. Reception is poor and on various occasions I have been unable to ring out from my phone even when it reportedly has reception.

I think what irritates me the most is actually trying to get through to someone on Vodafone in order to fix or enquire about certain problems. Long wait times and voice activated services are annoying at the best of times. I was also not offered any compensation when trying to set up internet on my HTC numerous times and being on the phone for at least half an hour on three separate occasions.

I only switched to Vodafone for the HTC Legend. I probably shouldn't have bothered.

Reception is always "Very poor" or "poor". When clicked on link from a link, usually got disconnected. Originally I thought this was my computer which is almost three years old but it was a good Sony top model when I bought it. Then suddenly two weeks ago every time when I tried to connect a small window popped out telling me my data usage is coming to an end whereas when I tried to use the Voda SMS I was told I still had half the amount to go until the end of the month. So I called their Technical Support which usually takes more than 45 minutes and was told should stick to the SMS amount. What a great service!

I don't even want to repeat what everyone else has been saying about crap service, voicemail notifications being days late, delayed texts etc. What I do want to complain about is the damn text message adverts they send in the middle of the night. 3am is a stupid time to receive ads and despite calling Vodafone 4 times to request that I be removed from their contact list and being told it's done, I'm still getting the messages. Also, despite using every available means to turn off voicemail including calling Vodafone, people are still able to leave messages. I even had to phone myself from a landline to check a phone number and got a frigging busy signal! Not good enough.

greenbank qld next to no reception, need to make every phone call 3 times

My phone is forever dropping out my husband works on the railways his boss was trying to get through to me for 3 hours the other day as my husband had had a accident at work he could not through to me when i called to ask vodafone they told me oh yes cronulla is the worst area for it. well thanks very much for caring why cant they fix this problem

No video calling - was promised it 2 years ago.
Continual dropping out of phone calls. Costs me heaps to keep dialling the customer back (get stung for flagfall cost each time)
Have been getting a lot of crossed lines of late. My call will just swap over to a different persons phone call. Sometimes they can hear me - most of the time I can't. I don't want other people listening to my calls - who knows if they have been?
When I lost my phone, i had to contact vodafone to lodge for a replacement. I was on hold with their insurance company for over an hour the first time, and just over 45 mins the next time. I never got through, it was easier to but a new phone. I contacted mangment - they didn't want to know. I have a year left on my contract - then i'm ripping up my contract.

I bought a Sony Ericsson Xperia Mini 10 on a 24mth contract. That was back in the last week of July 2010 and within 4 weeks I had the phone and free modem that came with it at the shop because they were both loosing reception, Phone battery kept going flat within 36hrs of a full charge. (Being new to Australia I don't SMS or call alot of people.) Modem keeps dropping out of reception and the whole phone switches off altogether and they still say nothing is wrong with it. They have sent it away to get fixed and it still comes back the same. I will never deal with Vodafone as a network provider again and I will never buy anything from Crazy Johns as they have been worse than useless at helping me fix any of the issues I have experianced

aside from the network issues, I don't have an account login any longer. 6 weeks and many hours of circular conversations. Half truths and deception. I bluffed them once saying I was recording the conversation. Vodafone 'customer help' disconnected the call saying I couldn't record them. But they could record me.
After that I recorded almost every call. I have hours of the saga on hard disk.

All this happened after I changed from pre pay to a contract. I feel totaly ripped off. Not to mention serialy decieved!

i live in Broken Hill NSW and some parts of the town i dont even have coverage it can be very painfull

Their website is so slow to load it feels like i'm on dialup.this has been going on for years. And as for ringing support you get the stupid robot girl to filter your calls.
It's so frustrating.

My Vodafone Mobile is only useful for throwing at the Cat!!!

Bought an iPhone 3GS outright from Voda. Transferred to another carrier in which I had to pay to unlock the phone. Ok. Paid my $85 online, completing eforms such as type of phone etc etc, only to receive an email indicating that they did not have the code to unlock the phone. WTF!

Terrible reception, continuous lines failing whilst mid conversation.... I'm tired of paying top dollar and having minimal reception and network.

My partener has an iphone 4 though vodafone. When I ordered the phone online for him I requested insurance as it just seemed like the smart thing to do. Well the order got changed as a customer service representive contacted my partener and re-did the order as he could get it sent out faster this order was suppose to be exactly the same as the other order with insurance included. So that was all fine and good he got the his iphone then about 2 weeks later my partner was mugged while walking home from the train station. A police report was filed etc the next day I called vodafone to find about the insurance and having the phone replaced. Turns out who ever re-did the order place the phone on a business plan which means it can't have insurance. The basically told my partner well we're not going to replace your phone you've just started a 24 month contract and now you will have no phone. Well we complained after many phone calls they offered my partner to pay for half the iphone ($500) and they would give us a new one. We thought that wasn't good enough so we contacted the TIO 3 or 4 days later they contacted my partener offered to give him the phone but he still had to pay the insurance premium ($300) and they would change the plan to a personal plan with insurance. From when he got mugged to getting a new phone took 3 weeks. The phone seems not to have too many problems with dropping out probabley because we live very close to perth but we had one day where my partener had no service for nearly 2 hours meaning he missed a call from his work telling him not to come in for that day and he travelled 1/2 into the city to find out he wasn't needed. Absolutely ridiculous. I won't be getting any services through vodafone and I feel terrible that I suggested my partener sign up to vodafone because it seemed like they had the best plan.

A few years ago I was with Vodafone. Due to their online facilities being inadequate in saving peoples updated details and when I finally gave the company the flick for their seriously lacking reception [which was costing me hundreds of dollars in lost wages each week] I get a debt collection company chasing me for missed bills that I had never received as their online facility and in-store staff had not updated my details correctly. I now have a black mark against my name for leaving the contract early and never receiving the bills to my new address to pay. I was never contacted by Vodafone directly before they handed the issue over to a debt collection company.

Overall, the service I had received from Vodafone was dreadful and I've encouraged everyone I've spoken to to leave them as soon as they could.

A friend of mine is currently having the same issue with them not updated their details correctly and bills going unpaid due to not receiving the bill.

I received a message one month late (and expecting more to come months late), and received countless messages hours late. At work I never have reception while my colleague with the same HTC Desire phone but on a different network has FULL reception. Vodafone, you've really failed.

I am looking forward to the end of my 2 year contract in July next year. My wife and I are both on a 24 month contract and we can never call each other. We have no signal at home, and I have asked Vodafone when it will improve. No answer. My voice mail arrives days late. Calls often drop, and are difficult to make. My phone is a glorified toy.

I was charged a massive amount of money for a 50mb data download, and was forced to get a data bundle to avoid this again. The data quality is unusable and so I am paying $10 a month for a service I can not use.

My wife is upset, as she feels she is unable to contact me in an emergency.
I once had to find a tower and park next to it to make a urgent call.

I have already asked Telstra about getting a new contact, and will never use Vodafone again, once my contract is up.

Oh well, I am not alone.

same 4 me

Drops out all the time...lucky i've got another server i can connect to if i need to do something important...!!! CRAP with a capital C..

This is not new - Vodafone reception has been bad for years. At my home/office Telstra customers get full-bar reception; Optus folk get nearly max reception. I get none unless I stand upstairs, and outside in all weathers and then the calls drop out - especially at peak usage times (e.g., 5pm-6pm each day). Complaints to Vodafone are met with nonsensical form letter replies or statements like "it shouldn't be that way, there's a "repeater tower" across the road from your home (but there's not).

They are not offering a product of merchandisable quality.

since Vodafail brought out 3 and all of their call centers are in India we have had nothing but issues. 1) when traveling overseas we contacted them to have global roaming at no at no point were we advised how much this would cost we were only advised that this would be the same as our normal bill and would only cost us if we went over our data bundle. We were supposed to be issued 3 messages and only got 1 and my partner got nothing at all just a staff member saying its been turned on. So when the bill was issued for $2000 for my bill and $900 for my partner we contacted voadfail who advised they could only help with 20% of the bill to which we forte down to 50% of the bill. 2) When my partner was in store to upgrade his phone he was told that no new contract would need to be signed and this was confirmed with the staff in the shop and over the phone so when calling up a few days later to do the upgrade the forced him to resign a contract. 3) we have call fails on a weekly basis and lack of service it will go from 3 bars to searching this has again only just started since they are doing "upgrades".....

Phone always drops out, never have any connection to make a phone call, messages are sometimes not received when sent Vodafone to Vodafone.

Trying to navigate around their dumb menus!! I get sent from automated service to automated service going in CONSTANT circles!! Then when I FINALLY get through they redirect my calls to other areas only to be hung up on!! I'm normally calling to complain about their crap service anyway!!

I am so sick and tired of NOT being able to retrieve any emails, or use facebook or any other application on my phone. I give up every time. Many texts are not being received - eg today Monday 27th I received two texts - one from 20th Dec and one from 25 Dec. I am not receiving many calls at all and they appear as a voicemail some days afte the call had been plced to me. I also have USB broadband on my home computer. I have to restart my computer, and replace the USB several times a day to enable the signal to pick up, and usually it says 'very poor'. Often it has dropped out whilst in the middle of filling in a form or searching the net or writing an email for business. I work from home and find this EXTREMELY unprofessional and irritating. Each time I have called into a Vodafone shop I am told that the problem is because Vodafone is upgrading and it will be even better than before, next week. 'Next Week' was 2 months ago and I have been told the same thing in several stores.

My phone hasn't moved from the bed.... it is showing 3G and full service, a minute late, its searching for service, a minute later its back.. but on 2G. Oh wait its gone again, and its been 10 minutes. Restart the phone, flight mode on and off - ok 3G back now.

BLAH

I bought a phone through vodafone to use on prepaid it is locked to their net work everytime i make a call it drops out and even though i have not spoken to anyone it still costs me. Why do we pay this money to have a bad service and when you call to speak to someone in customer support they dont care !!!!!

I am looking forward to the end of my 2 year contract in July next year. My wife and I are both on a 24 month contract and we can never call each other. We have no signal at home, and I have asked Vodafone when it will improve. No answer. My voice mail arrives days late. Calls often drop, and are difficult to make. My phone is a glorified toy.

I was charged a massive amount of money for a 50mb data download, and was forced to get a data bundle to avoid this again. The data quality is unusable and so I am paying $10 a month for a service I can not use.

My wife is upset, as she feels she is unable to contact me in an emergency.
I once had to find a tower and park next to it to make a urgent call.

I have already asked Telstra about getting a new contact, and will never use Vodafone again, once my contract is up.

Oh well, I am not alone.

I am looking forward to the end of my 2 year contract in July next year. My wife and I are both on a 24 month contract and we can never call each other. We have no signal at home, and I have asked Vodafone when it will improve. No answer. My voice mail arrives days late. Calls often drop, and are difficult to make. My phone is a glorified toy.

I was charged a massive amount of money for a 50mb data download, and was forced to get a data bundle to avoid this again. The data quality is unusable and so I am paying $10 a month for a service I can not use.

My wife is upset, as she feels she is unable to contact me in an emergency.
I once had to find a tower and park next to it to make a urgent call.

I have already asked Telstra about getting a new contact, and will never use Vodafone again, once my contract is up.

Oh well, I am not alone.

too much to add here but when you go to complain your on hold for over an hour and then it drops out. all I can do is laugh now too much vodafail

I live in Erskineville (2km away from Sydney CBD) and calls will often drop out two or three times per call, one out of three text messages will fail to send, and people will often get a "mobile phone is switched off" recorded voice announcement because the network is so terrible.

The amount of times I've spent apologising to friends and clients for call drop outs is ridiculous, and the amount of money wasted on call connection costs is jaw dropping.

In the past few years I have used a Nokia handset, iPhone 3GS and currently have a HTC Desire and the issues are not handset related.

I have spent so much time calling Vodafone for help that it seems pointless raising a complaint.

In the past 22 months that I have been with Vodafone, my service keeps dropping out, cant make calls. it takes at least 10 minutes to reconnect to the network...

i went overseas checked and rechecked that all calls would be included in my cap as i didnt want a huge bill when i returned was told both in store and on the phone when i had roaming activated that yes everything was included well that isnt the case and i got a bill for $1000 and when i tried to complain was told that i was lieing that the staff wouldnt give out that information

My account is due to turn over on the 19th of every month, I checked my balance on 16th to find I still had $28.00. I checked my bill after the 19th to find they started charging full fees for txts from the 16th. I then had to pay an extra $22.00. When trying to contact them I can't get through due to the high amount of calls coming in (no doubt complaints), at one stage I waited 30mins then to get some Indian that struggled to understand my problem.........every time I go past a lamp post the coverage drops out.

Extra billing, not sending bill in e-mail, drop of connection for call and data very frequently.

We r. un a Kumon business and it would drop out at the most crucial times. We are only 5 min. walk from St Clair shopping centre!We complained many times and the usual answer is that it near a park........ (about one acre of grass with 6 trees) We use a back-up phone for out going calls.

I am currently with vodafone and CONSTANLY having trouble with my calls droping out and not having service, i am always walking around the house, going out in the back yard, down the driveway, up the driveway, in the next door neighbours driveway, down the street, up the street, trying to get coverage! My family is with vodafone and they ALL have the same trouble so we have all decided to go with a different network as we are all well and truly OVER vodafone and it's DIGUSTING coverage and service!

I am looking forward to the end of my 2 year contract in July next year. My wife and I are both on a 24 month contract and we can never call each other. We have no signal at home, and I have asked Vodafone when it will improve. No answer. My voice mail arrives days late. Calls often drop, and are difficult to make. My phone is a glorified toy.

I was charged a massive amount of money for a 50mb data download, and was forced to get a data bundle to avoid this again. The data quality is unusable and so I am paying $10 a month for a service I can not use.

My wife is upset, as she feels she is unable to contact me in an emergency.
I once had to find a tower and park next to it to make a urgent call.

I have already asked Telstra about getting a new contact, and will never use Vodafone again once my contract is up.

Oh well, I am not alone.

Firstly, I would like to bring to attention people that Vodafone has the worst reception in almost all areas of Melbourne, resulting in calls dropping out and generally wasting credit recalling or redialling. Also when trying to make aq call, the phone just does nothing for a few minutes then hangs up repeatedly. Then there is the issue with customer service which has been outsource to a call centre in INDIA!!! ffs i cant speak to somebody who speaks english just to maintain my account. I am so pissed off at the amount of credit and time wasted by myself just to make a simple call.

I fought Vodafone over reception issues and drop outs for 5 months in Harris Park, NSW. They were claiming network is in perfect condition and no issues are reported. I went to the Telecommunication Ombudsman and I got out of the contract with in a week with no penalty because I showed them 3 days in a row drop outs and no connection available. Their customer relation person was very cooperative. Any issues you have with phone companies please call Telecommunications Industry Ombudsman on 1800 062 058 or log a call online at http://www.tio.com.au/ and they usualy get back to you in few days with information who to contact at Vodafone i Australia and you will have dedicated Relationship manager to fix the problem and offer you solution benefitial to you.

VODAFONE SUCKS SAY NO MORE!!!!!!!

I was told 2 yrs ago they were updating mobile service to my area, which gets bugger all signal BUT if you walk all the way up the back of the property you may get 1 bar of signal :/ To this day, we are no better off... no mobile coverage decent enuff for even a 1 minute phone call, maybe i should be impressed if i can send a txt, after upteen resends? AND a recent gripe....!!! A previous bill, that was paid over 3 ago, is still being deemed "outstanding"... unfu**in believable! After being kept on hold for 38 mins to resume this problem, i hung up, and gave into the fact that Vodafone doesn't give a toss bout it's customers, as long as they get their $$$... we can all go to hell!!!!

I thought that when they merged with 3 that would be a good thing, shared infrastructure etc...sadly not. Its upto the gods, when I sit in my home office (15k from the Brisbane CBD) and take (never mind make) a call. Went into the VODA stores and got 2 lame excuses of network issues and promisory fixes. I just heard the news today about the class action...I don't want money back, I just want to leave the carrier. I'll never recommend VODA to ANYONE...funny same as builder I had a couple of years back :)

No coverage in the house or outside, drops out all the time and I'm sick of waiting on the phone trying to get threw to India!!!
I pay for a service, I expect great service...

We are a corporate customer having over 200 vodafone 3GS iPhones. I have a repeater within 10 mts of my office. I still fluctuate between full 3G signal & no network every single day on every single call. What excuse does Vodafone have for over 24 months of essentially no service. Nil.

It took me four months to get Vodafone to admit their wireless broadband network was not working and to refund my money. FOUR MONTHS of navigating through Lara and waiting on hold. In the end, when they admitted their network wasn't working and knew it wasn't working I asked them why they were still signing up customers, to which I received no answer.

The worst experience was when I went to a Vodafone store to take back my faulty phone, which was under warranty, and the sales woman refused to take it back. She clearly didn't like having someone in her store that wasn't buying anything and made a big deal about not taking back the phone. She was yelling at the top of her lungs at me, almost screaming at me, while her staff members looked at her in fear and a man who was shopping for a phone looked on in disbelief.

I've only got a few months of the contract left. I can't wait to change to a telco. where my calls don't drop out all the time and where I won't be treated like shit.

I had rung previously to inform vodafone that I am getting bills for the wrong person. I have given over all details and also raised concerns that my bill is going elsewhere as it is more often than not, not sent to my hotmail account. The unhelpful Egyptian said that there was no need to fear, all my billing information was not being sent elsewhere. She also said that she would contact XXX XXXXX and apologise for his personal information being sent to me.

Well months have passed, I actually called XXX XXXXX myself because I tire of getting his bill monthly. He said he had never been contacted by Vodafone and had no idea his bill was being sent to me. He then called and apparently had it all sorted out. Well it seems that that is not the case.

I tried email and it took a month to get an automated response to Why is there an unusual or unexpected charge on my current bill?
I replied asking why they were sending my non-relevant auto resposes to which I got:
Hi ,

Thank you for your patience.

Vodafone apologises for the delay in responding to your enquiry within our normal time frames, and regret any inconvenience this may have caused. We understand that due to this delay, you may have utilised other avenues to resolve your query.

Please note that Vodafone are unable to assist with handset upgrade or mobile internet technical issues via email. For assistance with these queries, please call Vodafone on 1555 from your Vodafone handset or 1300 650 410 from a landline.

If you still require assistance via email, please advise us within 72 hours, and we will respond as soon as possible. Alternatively the answer to your enquiry may be found by registering and accessing the My Vodafone website.

I then threatened to go to the ombudsman as they were in breach of privacy laws. I then got a HUMAN response (OMG the shock)
I apologise for the delay in replying. We have recently been experiencing higher than usual email volumes, and we are working through a backlog.

I have arranged to stop these bills from being sent to your email address. You will not receive any further emails regarding this account. Please delete any emails you have received to date.

I have 2 months to run on my 2 year contract and then I'm outta there!

I'm not I just think everyone should get over it, i've been with vodafone for years and have never had a problem. If there is a problem I just read that Vodafone has acknowledged it. So let them fix it instead of carrying on. This is why there is so much crap in the world cause people dont shut up

I went and signed up for the mobile broadband. Told them that i will be changing address in a few weeks and asked if it will still work in the area that i was moving to(which is literally a 2 minute drive). They told me it would. Moved into new house internet is slow and only works if it feels like it. Rang up "customer care" they told me that it was my fault because I didnt change my address on the bill and I would have to pay $550 to cancel my contract. I was then told that the people that work in cancellations aren't working today and they would ring me back. Well I'm still waiting for that call and that was about 4 months ago.

IPhone and mobile broadband both having problems- called the "customer care-less" line for 40 minute hold - flicked through three areas re issues to finally be connected to their disconnection department as no one else could help. More bananas for the monkeys and they might work more!