Waiting for a call from my husband the other day, I was holding the phone in my hand so that I didn't miss it, but sure enough, the call went straight through to message bank. No indication that a message had come through. So I waited. And waited. Then called him. Went to message bank. The message didn't download to his phone, either. This went on for about 20 minutes. Eventually, a text got through. This is just the latest in a long line of missed calls, texts and voicemails that don't appear for days, and line drop-outs. All that I can say is that we moved to VF this year after a miserable time with Telstra, and then Optus. Although this qualifies as the worst yet.

I had to sign up for a Telstra pre-paid phone to get services I am supposedly already getting (and paying for). I signed up for mobile broadband that I could cancel at any time. Doesn't work on my handset, I can't cancel it and I'm paying $8 a month on top of my regular service plus the cost of my prepaid service to actually get access.

I have a loyal Vodafone pre-paid user since 2000. In the area that I live in (Doolandella QLD 4077), the reception is absolutely terrible and can only hear every second word that people say over the phone. I have called up several times out of frustration and i get the same response: 'it's because you're area gives poor reception and it might be that fact that your indoors'.... BULLSHIT!!!!
I live in a normal house with thin walls... if i can get reception there, what chance will i get in a shopping center or building (when in fact, i can get reception in those areas). Furthermore, I have also tried Optus, Telstra and Virgin network around my area and they all work FINE! so... WTF VODA!!! you're meant to be an international network provide yet you can get good reception in our area!!!
Another thing is that the cost of pre-paid service is quite high compared to other network providers. something like 35 cents of the text message.... really? optus is only 10cent and when your on a plan with them, its UNLIMITED!! i'm still a paying customer, so why should i have to pay more!!!!!!!! >:(

the only reason why i still use voda is because my parents are still using it and it's for their convenience to make cheaper voda to voda calls. Other than that, my first preference would have been OPTUS anyday.....

On Saturday, 11th December, from around 1pm to 3pm the Vodafone network failed for around 3 to 4 hours.
It was announced that Vodafone would compensate their customers for this network failure. This has not happened in anyway since my current recharge...
I am a loyal prepaid $49 per month Vodafone customer.
I would have appreciated at least $50 extra bonus credit for the inconvenience after my 12th December, account recharge, which has occasionally been the Vodafone administration procedure.

I gave Vodafone the flick because of bad service and moved to 3. Then Vodafone bought out 3! What the...anyways 3 wireless has been an absolute disaster. Sometimes it could even open my emails in peak hour. Was given 3 different reasons why service was slow, they were... You need a cord from the computer to the modem to improve service 2.We are updating our network. 3.You are in a low coverage area (12 kms from central Melb?!). The time spent on the phone dealing with this company is plain frustrating. They certainly dont have a prob sending bills and taking money. Just gave up on it, changed to lowest plan possible and waited for contract to run out.

Whats frustrates me is the money they spend on fancy shops, and marketing and media to get you signed up and last 6 months in business but the sheer size of these companies and the money they pull keeps them rolling along until the next sucker shows up.

I have recently signed a new contract for 24 months, cannot call overseas to my mum - that was the reason I bought the postpaid. There is no signal donwstairs and calls drop out all the time, I have to go upstairs to get some signal but even that continuously drops out.

I cant even get any mobile service in some residential areas, for example, on the Logan Motor way near the Compton Road overpass, Toowoomba near Ruthven Street, and I'm sure there are many more reception BLACK spots all around Australia!! Also when I travel near the Jimboomba area, my phone just turns off and restarts again and again until I leave that area, (which was also purchased from a vodafone store). Also I get messages which are days old!! and sending them take days for other people to recieve, would have been quicker to drive round to my friends house and tell them in person!!
.......So YAY for VODA-CRAP!!!

I have been having problems with my Vodafone internet connection for 18 months now - I have given up complaining to them since each time I called I was told I'd just have to wait until the connection was working again. MAJOR fail since I often work from home and because of Vodafone I cant always submit projects by their due dates - try explaining that to angry clients! I don't think it's asking too much to expect a service I'm paying for to actually work. As soon as my contract expires I will be taking my business elsewhere.

3G? Where does that actually work in Canberra? I'm Inner North and lucky if GPRS works - and even then it's back to the 1980's at 9600 baud!

I had been with vodafone for nearly 2 years, the last year has been awful with reception and calls dropping out i have contacted vodafone after being on hold for nearly 2 hours and they didnt think it was a issue, they said they would try and see what they could do for me and get back to me within 72 hours. They didn't call back so i called them and waited on hold again! then they told me they still hadnt resolved the problem so i wanted out of my contract and i had still had 4 months to go so i went to telstra and transferred my number to them have great reception but still have to pay an early termination fee to vodafone WHAT A JOKE!!!!

ok where do I start.... I purchased a plan whereby I can make phone calls, I cant make phone calls ... on a regular basis, the drop out rate is legendary, I am forced most of the time .. not sometimes.. most of the time to call back 3 - 4 times during a short conversation to continue a BUSINESS call. UNACCEPTABLE! 60 % of the time I try to call and the line will not connect! WTF
My texts can sometimes arrive 3 days late! when I send them sometimes 4 days later they turn up..the billing system is in a constant state of crazyness whereby I am forced to call the customer care (laughable) every billing cycle to sort out OVERCHARGING of my account! to bve then told dont worry Ill sort it out for you now.... sorry ... it never gets sorted - one issue bleeds into the next VODAPHONE IM OVER YOU - GET YOUR ACT TOGETHER .. IN the mean time I want you to take my stupid phone back and reimburse me ..

Their information service is a joke. 80% of the time they can not locate the number of the business I am trying to call and the other 20% when they do find the number, they send me 3+ texts telling me it.

Extremely poor coverage in Kingsford Sydney! Especially voda to voda. Poor customer service careline! Normally takes 1 hour to get someone on the line. Fail to honour its promotion promise to give $100 bonus and 1GB data. VODA IS TERRIBLE!

after experiencing very regular drop outs and quite often little or no coverage in areas that should have it ( other telcos have outstanding coverage in the areas). I rang up yesterday to cancel my contract.... ( 10 months to go) i figured with the lack of coverage and my ever increasing bill that i cant explain its best to cut my losses and leave... and what do you think their response was from the call centre OS ???? they either didnt want to, or didnt have the capacity, to try and keep me as a valued customer. Very disappointed as i have been a loyal customer for som 10 years. i am over vodafone and have since moved to another telco. i will pursue this issue as the treatment i received was not dserving.

My friend sent me through a picture and i recieved it 5 hours later.I get voice messages but the phone never rings. If i have a problem most times i can't understand what they are saying "If i can get through". I am told by vodafone that i am close to a tower so the service should be great . Sadly i struggle to get 2 bars and often while making a call it drops out. When i say drops out let me give and example.It took 1 hour for a 10 min conversation due to endless drop outs and i use it for business.I only have 3 months left on my plan Yippeeee !!!

We cannot get any reception at out house and when calls are received no matter where we are in Australia more often than not the calls disconnect. After complaining to Vodafone we have only been told to keep a log of all the problems. Vodafone doesnt care all they want is their money for the length of the contract.

after experiencing very regular drop outs and quite often little or no coverage in areas that should have it ( other telcos have outstanding coverage in the areas). I rang up yesterday to cancel my contract.... ( 10 months to go) i figured with the lack of coverage and my ever increasing bill that i cant explain its best to cut my losses and leave... and what do you think their response was from the call centre OS ???? they either didnt want to, or didnt have the capacity, to try and keep me as a valued customer. Very disappointed as i have been a loyal customer for som 10 years. i am over vodafone and have since moved to another telco. i will pursue this issue as the treatment i received was not dserving.

I run a recruitment business on the top floor of a building (with a window seat) in the middle of Melbourne CBD. Believe it or not, even in the middle of a CBD in Australia, my reception just blows in and out. (Well, it just blows!)
I can't even count the number of very important calls that drop out... and to add to the pain, I can't get reception for 15 minutes to call them back.
This service is pathetic, and I have had enough!

I live in an area where we get absolutely little or non reception. My phone allowance is hardly dented as I'm unable to make a call. I did have a wireless usb with Voda and had to complain to the MD to get a total refund. Upon purchasing the phone the sales person show you a map that highlights the "reception area" but it's totally a scam as 1 bar is still classed as reception. You'd think that if you live 5 minutes from a vodaphone shop you'd have reception not the case

Lake Cargelligo has no Vodafone reception. This needs urgent attention as you cannot make a call in that area if you have a Vodaphone account.

I have both a pre paid mobile and a 24 month mobile broadband contract with Vodafone. My text messages take for ever to go through. It will say it is sent, but the recipient will not receive the text message for between 20 minutes and 24 hours later. Signal will drop out on phone calls in metropolitan areas and in the middle of phone calls.
My mobile broadband contract is a complete joke. The contract ended nearly 10 months ago and I am still trying to get in contact with Vodafone to get the direct debits ceased. Just last week I was waiting on hold on the phone for 3 hours to try to get this issue rectified (after which time my phone signal dropped out and the call was disconnected and I had not even spoken to anyone)! I sent an email and I first get an auto matic response saying they have resolved my query and to check their website. So I sent another email saying it is not a query and it is a complaint and is not resolved and I receive another auto matic response email SEVEN days later saying there is a delay in responding and it could be another TWO weeks before I get a reply!!! During these automatic emails I received my vodafone bill via email where I was totally shocked and outraged to see I had been charged 60% more for my bill than usual!!!! They are claiming I didn't pay my last bill - it is a direct debit and the money was in the account at the time the bill was due (even though I have been trying for nearly 10 months to have this stopped)and now my bank has charged me for having a declined payment!!! Vodafone - when is this going to stop? I have had enough - I am at my wits end. Even when I was using the mobile broadband it was always slow, often it would not even connect even though vodafone claimed I could get signal at my residence. I waited out the contract because I knew it was the right thing to do, but now I can't get anybody from Vodafone to speak to so I can actually have the payments ceased. This is getting ridiculous. All vodafone say is to call their customer care number, but I only have a half hour meal break at work (if I am lucky) - I am yet to speak to a person in that time when I ring the number! You can't even leave a message for someone from vodafone to call you back - they just leave you on hold. I am an extremely dissatisfied customer and regret the day I ever signed up a contract with Vodafone.

Thankfully I am no long with vodafail (my heart goes out to those who are). Despite my complaints I had to wait out my contract before I could leave. Living in Palmerston, I would have to stand in the backyard to get signal and even then I would have call drop outs. Living in Alice Springs was worse!

Can't get recepetion in my home, my sister's home or my brother's. Constantly dropping out and don't recieve MMS or texts till days later. The GPS doesn't work as I can never get reception~ I worry that if I or someone was in an accident, my phone would prevent contact... Not to mention what is this stupid PXT crap? why can't we send normal MMS's to other providers?

I had been with 3 for 4 years, who I was very happy with. I switched to Vodafail to upgrade my handset to a galaxy S, knowing that both companies were amalgamating--and assumed that service would be the same (foolish of me). I live in metropolitan Adelaide--10kms from the city and I have had dead spots, delayed messages, messages linked to other numbers and so on. Of more annoyance has been the data issues for the internet--I received better reception on a tram in Melbourne than I do in my own house! Not much joy owning a smartphone if you can't use any of the smart applications regularly.

Have been with 3 for 2.5 years. Living in the same place however since Vodafone took over 3 my mobile internet drops out more often than it connects. Absolutely over this crap even as I type this small paragraph have had to re-connect twice! In the 2.5 years with 3mobile never once saw this stupid edge roaming crap that I see every couple of minutes with Vodafone! The worst part is I signed a 2 year contract with 3 just before the merge now I am stuck with this useless system for 2 years.

When you exit Sydney Airport there are numerous advertisements for Voda. Her's the challenge... try and ring someone on the Voda network at the airport. You can't connect!

"Welcome to Sydney Airport. If you need to contact your with Voda and need to contact your loved ones, use our many public pay phones available"

Lol, can I report 3 as well!! My hubby is on Vodafail and I am with 3.. we can never have a proper conversation without having to call each other back a million times for a 3 minute chat! Its both vodafone and 3 that are absolute CRAP! and, I am so sick of trying to contact them, and finding myself in more problems because they NEVER do what I ask them to do, and because I can't understand them. Bring back call centres in AUSTRALIA~!~! BIG BIG FAIL for VODAFONE AND 3!

Thanks for this. I was about to sign up for a 24 month iPhone contract, but after seeing this, I think I'll give it a miss.

Over the past few months Vodafone's signal has gone to SHIT!! I pay money to be able to use my phone but more often than not I can't even get one bar of signal at home or in the city so what is the point of having a phone if you cant use it. I went into the Vodafone store the other day to complain and the guy told me that there is no signal issues and when I told him it wasn't only me having this problem he said that there are a lot of people at the moment complaining just to get out of contract. Vodafone just need to acknowledge there is a problem and fix it!!!

Too many fails to connect specially under buildings and call drops all the time lately. Coverage is very poor in the last 3 to 4 months. My blackberry Curve 9300 just don't work from time to time at all and Vodafone support told me to take out SIM and battery and replace it back to make it work again, so I have to do that ever since (very painful and not good at all). Can someone do something please?

In the past 2 months, my service keeps dropping out and takes at least 10 minutes to reconnect to the network.. Not to mention my phone keeps failing to work properly... Too bad if I had an emergency or an important phone call!! And of course, Vodafone are extremely quick to cut off my service if I haven't paid my bill on time, however, having so many problems with my phone and reception isn't really keeping their end of the deal at all!... Someone needs to pull their finger out and fix this ASAP!.. Thank you Adam for starting this page to make me feel better, but I will only feel better when Voda fix their issues!

thanks vodafone for having my head ripped off from my national sales manager after she had tried calling me (of course i had no reception and the calls went straight to message bank) she eventually got through to me late afternoon after leaving me 4 voice mail messages, which I swore I had not received-she found this very hard to believe. 3 days later her voice messages came through. Thanks vodafone. Thank you also for leaving me on hold 6 times now for periods of up to an hour and thats with me giving up-god knows how long until you would have answered. Contract ends in July...BYE BYE vodafone

The worst reception and drop outs I have ever experienced. My calls usually "finish" around two minutes.

Am on a pre paid broadband contract since Feb. I find their service poor with frequent ( at least once a day) drop outs , some of them for extended periods of time. Have often thought of changing but wonder if the rest are any better.

I moved from Optus to Vodafone about 2 months ago and we were promised that we would have have complete coverage in our area. No to little access to internet, to make a phone call is unbearable. I have had to sign up with optus again on a $5 plan in case of an emergency as I have a new born and can not rely on vodafone and there minimum 40 minute wait for no customer service or help. Had enough of Vodafone.

I transferred from 3 AUST 3 weeks ago as my Blackberry Bold finally died due to over use! I wanted the Blackberry Torch and had to get it on Vodafone... whom I thought had a good reputation. Vodafone did have a good reputation locally several years ago... and internationally.

Well I am now regretting changing to Vodafone, and never thought I'd miss 3 AUST. We all know what 3 AUST was like when they commenced in AUS - but now their customer service, pricing and network coverage cannot even be compared to Vodafone!

My new Blackberry has Vodafone firmware (naturally) and this leaves a lot to be desired! The handset's reception is terrible - fluctuates and I cannot even access Blackberry services half the time! Calls drop out, and I don't receive messages, emails, facebook notifications in a timely manner. I get nothing, then I receive everything at once!

Being a passionate Blackberry user - I am confident it is not the handset, and comparing my 3 AUST service to the level of service provided by Vodafone I know it is the network! Very disappointing Vodafone.

Vodafone should actually employ some people in Australia.They don't have any or if they do, they hide when the complaints come. The phone they sold me, a Sony Ericson didn't work - so I mailed it back to them. That was 3 months ago - never heard from them since,yet the monthly bill of $139 still comes in. Not a bad effort Vodafone - bill someone without a phone.

sick elderly or pregnent family members....... dont rely on VODAPHONE....you cant phone them and they cant phone you.... NO RECEPTION!!! drops out, no service, delayed text mesages. cant even speak to vodaphone operator? 1-2HOUR WAITS??? pointless having a contract...you take money and i get no service. isnt that a failer or breach of their contract???? pathetic

I have a business and it often cuts out at critical times. There is no signal at alot of jobs that I am on. As soon as I get in the car and drive a bit I find that I get backed up messages on message bank. I have irate customers who can't get through to me all day. In addition to my tiling business I have an online store and I guarantee that where people can't get through to me they have gone with another tiler or bought from another store. I am losing alot of business with this very basic and limited service from Vodafone. I certainly did not sign up for this and I do not want this.

Coverage in the central Hobart area is just bollocks. I can walk between rooms in my South Hobart house and have signal strength got from full to zero. Furthermore, the service is very flakey overall, and not just at times of peak usage. For instance, many times I will attempt to make a call only to find that no connection can be made, despite having signal strength.

I can't understand why the service is so poor here - its not as if we are a sprawling metropolis full of high rise buildings.

Unfortunately, I am only halfway through my 24 month contract. If there is no improvement from V over the next year, I will churn myself over to the great Satan (ie Telstra) - at least they have half decent and stable coverage.

I dont like ranting like this, but I am so very disappointed with V, when other providers here and elsewhere can get it right so easily.

Currently i am paying $59 cap for an Iphone4 which gives lot of call dropouts and could not receive the messages even though i am in the full network area. Spoke to the customer care 8 times just to find out that i need to repair my phone via three store. I am in regional area where i cant use the promised 1gb internet free usage, Otherwise I would be charged extra dollars on that. At the end of two years i would be paying them 1500$ just to receive 1/3 of the calls made to me.

i run a business and so does my partner - both of us have no signal at home and always drops out at our office!! missed many important calls and missed out on many customers as a result i have called and made a complaint in the past but nothing was done to solve the problem!

Been with vodafone since aug2009 was ok until january 2010 when they took over 3 I get regular drop outs, calls fail randomly, and watching the phone on my desk I see the signal go from5 bats to zero cyclically. I have complained numerous times over the past year. Been given so Many sim cards, I can decorate a tree. I did complain to ombudsman but was referred back to vodafail. At wits end I bought a telstra sim card & use that most of the time.

The lack of service in most areas on the goldcoast, cut out calls, and SLOW data connections. We spent 2 months in the USA and though I called to add a data plan before leaving, it was not added and to my surprise, (well not really) we had a $1200.00 phone bill! I called and spent almost 1.5 hours clearing it up, and yes got a credit, but guess what, they charged me $99 for the call I had to make to them! We now have the 2nd bill after returning and YET again issues.... they added the plan, but NOT the right plan, so here we go again....

We joined Vodaphone in March 09 after being assured that we would get good phone coverage as we are in a rural area. After two months of VERY bad reception we went back to Vodaphone to complain only to be told TOUGH is would cost us to get out of the contract. We have put up with it ever since waiting for our contract to expire in March 2011. I was in Goulburn recently with my husband and we got separated and I was uncontactable even though I was within 500 metres of my husband. I experience the same when I visit my son in Nowra, I have no reception AT ALL. Quite often I have to go and stand in the middle of the street to be able to make a call or to send a message and we have had enough! Last year when my daughter had her second baby my text messages took 12 hours to reach family members! We will be leaving Vodaphone as soon as possible to go with a reliable phone company!

I LIVE IN A COUNTRY TOWN AND WAS ON A CONTRACT PHONE NEVER GOT RECEPTION SO I CUT UP THE SIM AND GOT LUMPED A 2600 DOLLAR FEE FROM VODA AND NEVER USED THE SIM IM PRE PAID WITH THEM NOW AND DONT BOTHER PUTTING CREDIT BECAUSE I NEVER GET A CHANCE TO USE IT

I have been with Vodafone for a whilse and I dont know why I keep going back, I recently bought the iphone 4 and with the problems Vodafone already have with poor reception and bad service I would do anything to get out of this stupid contract why am I paying so much per month for something I can only occassionally use 90% of the time I have no reception and Vodafone tell me why a text message from someone who lives 3Km from me can take anything up to 3-4 hours to get through to me...... Let me answer that myself NO FRIGGIN SERVICE. VERY UNHAPPY CUSTOMER AND IF I COULD GO ELSEWHERE I SURE WOULD!!!!!!

I have one more year of my contract with Vodafone and then I will be finding another courier. I have rung the support people on many occasions and they do what ever they do but the situation never gets better. We cannot receive phone calls in our house and have to go outside and even then phone calls drop disconnect. I have been on some important ph calls in Brisbane and the calls have disconnected. Most of my family are with Vodafone and would all like to leave due to the poor reception. My ph no is 0410602563 my sons is 0403804613 one of my other sons is 0432765182.

Thank you for your online complaint to the Telecommunications IndustryOmbudsman (TIO). Your TIO Reference Number is 10/261036. Please refer to this number in all correspondence with the TIO. Their is no constant signal on my phone, also their is no Vodafone Tower in Coffs Harbour,I have had a number of complaints to the TIO about the service, Just try puting a complaint to Vodafone through their phone service, it is impossible, here is an example of their service. Dear Sir or Madame,Regarding my phone account with Vodafone, seem I cannot get through on their answering service in this number 1300 650 410 I get to the point where it keeps saying Hang on they will be with you in a moment and that goes on for hours with no further reply, I just wanted to know why my MSS messages are not receiving or sending on their premium service. I am on prepaid and lost a lot of business through their service.

I recently bought an iPhone4 through vodafones website, I had it for 3 weeks and my bag was stolen from me that had my phone in it. I did a police report also. I reported it to vodafone and they didnt seem to care, all they cared about was keeping my contract running for 24 months with no phone, at the same time there was no insurance offered to me and I was told they could not track the phone! I have other prepaid phones through vodafone and the service kept dropping out sometimes for as long as 24 hours. If I can get out of this stupid contract with this company I would really appreciate it!!!! They do nothing but rip you off!!!

Both in Abbotsford Sydney and at the south coast Gerringong there is no coverage. Vodafone does not answer its call for hours then states they will call back and dont. When you call they say the problem is resolved with resolving it. They send you to the store and the store sends you back to customer "Service". The ACCC doesnt want to know. Vodafone keeps misrepresenting their services. Their webpage is not working. They disabled PC to TEXT. Their billing is not working. Its Onetell again. DONT PAY YOUIR ACCOUNT UNTIL YOU GET THE SERVICE YOU PAID FOR.

I live in a country area so we have to choose our mobile providers carefully. I went into a vodafone store looking to go on a plan but my biggest concern was getting coverage in Gippsland, Victoria. They 100% reassures me I would get coverage. When I got home and set up my phone, guess what, NO RECEPTION. I can drive 30 minutes to the largest town in our area, Traralgon to get reception but even then, calls drop out, I can't make calls and the re-send button gets hit about 30 times before the message sends. So I'm paying for a plan I can't use. I bet they're happy though, they tricked me into signing their contract.

Mobile broadband reception is terrible in Clayton, a fairly close Melbourne suburb. About half the time I can't connect at all, sometimes for 24 hours or more. Very convenient when you have important stuff to take care of.

Good thing I signed up for month-to-month mobile broadband even though the sales reps repeatedly tried to talk me into a fixed term contract. One sales rep in particular was very rude and upon my insisting on something, blurted "Are you serious?". Yes, I am. If you're not happy working in customer service, get a different job.

The sames sales reps kept losing my bank statements and other documents I provided, so I had to go back twice to get everything to them. Each time I went there, they again tried to force me into a fixed term contract. I suspect they pretend to lose your stuff just to get you back in and sell the contract to you.

Well I had always been 110% for vodafone because of other peoples reviews and oppinions but in the last year or so I have had problems with sending messages, calling (making calls and recieving), coverage, internet, scams and random messages from vodafone saying that they hope I stay with my prepaid connection. When sending messages itll sometimes send 4 of the same messages to the same person, or itll delay and my friends/family wont get the message for a few hours or days later. Calling, itll cut out or get no coverage or people will try call me and it wont connect not to mention people will tell me they tried to call me and Id have not one missed call. Like seriously, far out! Too bad I guess if it was an important call or someone in my family DIED! Ill be randomly fiddling with my phone and the coverage will cut out completely, no bars, no nothing. When trying to go on the internet on my phone it wont work from time to time with no explanation not to mention when I tried to buy a song off the internet it wouldnt work or if it did work it would literally take all of my credit. I get random message that they would think are curteous but somehow come across a bit rude saying "We hope you stay with your prepaid connection" or some other crap. I rang the company to discuss these problems about multiple messages and etc and they went through this long speal that it was a problem with my phone even though I told them numerous times, ITS A NEW PHONE! Its frustrating and disgusting, especially considering when we ring up to complain and get someone in ANOTHER COUNTRY like seriously, dont they have enough money to EMPLOY AUSTRALIAN (ENGLISH SPEAKING) Customer Representives. If the inconveniences continue Ill be moving to Optus or another company who know what Customer satisfaction and Customer Service really is! Grrr - Its about time someone stood up.

we subscribed to vodafone prepaid broadband several months ago. i thought the problem which we faced on an ever-repeating fashion (can't connect, too slow speeds, constant drop outs) were based on the fact that we may live in a shadow or too far away from some critical point or that im too short or something but it was sort of relieving that everyone else cops this rubbish service too.

i quickly learnt that there was no point phoning 'we're here for you' vodafone because they dont answer their phone or so it seems and when youre on a mobile phone one gets pretty jack of waiting for noone to answer so one is again left to fend for oneself (on one occasion a few weekends ago i was on a mobile phone (not vodafone thankfully_ for nearly one hour but again gave up. the only thing i learnt about the extraordinarily poor service offered by try to get information out of vodafone (by phone, website and kiosks about town) is that when the little blue light is on my dongle (which is unfortunately quite often)that there is no service.

i not sure if the original message was sent.. ironically coverage dropped out just as i pressed 'Share your pain'

Out of the two year contract of hell now, thankfully.
Had Vodafone mobile braodband. Hah what a joke.
Whenever it rained - no reception. Whenever the wind was wrong -no reception.
Constant drop outs. Constant restarts.
Totally NO CUSTOMER SERVICE either online, by phone or from the brain dead pre-pubescent staff at Frankston.
Then they had the temerity to try to make me renew.
On top of which the so called plan was always overcharged. A disgrace which the ACCC should investigate.
Keep sponsoring the Aussie Cricket team - they are just as bad! How appropriate!

poor reception, slow internet.

I have had nothing but trouble with vodafone, I have my own business which relies on customers calling me and on many occassions I have been in the middle of a conversation with a new customer and have been cut off, which means I have lost all sales and future sales and service contracts with these customers. I think Vodafone should be held responsible as they are a large company and make all the promises to its customers of providing a good service, but to me it is very poor service, and I'm sure many others will agree!!! VODA-NO-RECEPTION!!!!

The Vodafone network was so bad a few years ago so I switched to the best mobile network. I feel sorry for everyone that's still connected to Vodafone.

I'd like to thank vodafail.com as it's finally given Australians a voice against Vodafone. We need to more of this. Lets create xyx...fail.com sites for everything!

Our family signed up with orange then three took over years ago as soon as vodaphone took over DROPOUTS and NO service. This was a concern when we went to Tassie before vodaphone took over we could be contacted all over Tassie when they took over we were unable to contact anyone in certain areas. The locals just asked us if we were with vodafone. BIG concern when we have eldely parents. Have complained to vodaphone and virtually got told to deal with it. As soon as the contract finishes we ae GONE. Sad thing is we never had problems when we used orange/three . VODAFONE Doesnt Care

I guess i'm in the same boat as everyone else on here... Signed up with voda'fail' about 14 months ago and was told that there were no drama's with reception in darwin. I was previously on V years ago and had dramas and switched to Telstra, then switched back (?)
Reception is TERRIBLE... even though i live in the city, two blocks from a tower i STILL have to stand outside to talk >:( Don't even get me started on the internet usage!!

we subscribed to vodafone prepaid broadband several months ago. i thought the problem which we faced on an ever-repeating fashion (can't connect, too slow speeds, constant drop outs) were based on the fact that we may live in a shadow or too far away from some critical point or that im too short or something but it was sort of relieving that everyone else cops this rubbish service too.

i quickly learnt that there was no point phoning 'we're here for you' vodafone because they dont answer their phone or so it seems and when youre on a mobile phone one gets pretty jack of waiting for noone to answer so one is again left to fend for oneself (on one occasion a few weekends ago i was on a mobile phone (not vodafone thankfully_ for nearly one hour but again gave up. the only thing i learnt about the extraordinarily poor service offered by try to get information out of vodafone (by phone, website and kiosks about town) is that when the little blue light is on my dongle (which is unfortunately quite often)that there is no service.

Cristmas eve and again no service. This is not the first second or third time this has happened.I make a call to Sydney and it just keeps droping out. Vodafone say there is nothing wrong but i do not believe it any more as it has been going on for almost 6 months

I have been with 3 for ages in Qld and never really ahd issues with them when they were backed by Telstra. I travel australia for work and never had problems with signal dropping as it pretty soon picked up telstra roaming and all was good. Now that they are backed by Vodafone , well lets say it's not surprising that the aus cricket team is failing also. I constantly have no signal, or can't acces network. I can't wait to go to telstra for the coverage. I live in the middle of the gold coast and while i expoect 3 to drop every now and then I have nothing due to vodafone's crap service.

Fixed term contract on an Apple 3GS which is now out of warranty and has started to fail, add to that the $69.00 per Month Contract, plus crap coverage, and when sending SMS messages it sometimes takes 8 hours for the recipient to get it. What Garbage, ONETEL was much better than Vodafone, or should I say VODACRAP. I want out immediately, and I want to be part of the Class Action Law Suit against Vodafone, and want to recover ever cent put into this service since JULY 2009.

Hi,
I used to be a Loyal Vodafone customer, infact they were the company i signed my very first mobile phone with in 1999!
Unfortunately my Loyaltly,after 10yrs of being with them, did NOT pay off and clearly did NOT mean anything! Not only did my calls drop out ALL the time but my txt msg's sometimes would take hours to reach the person i sent them to and sometimes not even reach them at all( but i still got charged for them) and it was the same receiving Txt msg's aswell, my family/friends kept asking me why i hadn't replyed to their msg's and i would say "what msg's i didnt get any msg" the last straw was when i bought a SONY ERICCSON phone which i had to unlock to stay with Vodafone, and was happy to do at the time, but the phone was faulty so i took it back to the shop to either A. get it fixed B. get it replaced. I went for option B. as i needed a phone straight away to use (no one was willing to lend me a ph while my faulty phone was getting fixed) so i got a new replacement ph wich i then had to UNLOCK AGAIN and considering i had been a very LOYAL customer for 10 years with vodafone i thought they might unlock the ph for a small fee or even for NO fee.... I was very wrong vodafone did NOT care at all so i had to pay another $80 to unlock the ph to stay with vodafone.... in the end only after a few months of having the SONY ERICCSON ph all the buttons craked and wouldnt work so i then contacted SONY ERICCSON about the faulty ph but after alot of emails, ph calls and going to thier repair store i have heard nothing and have NOT received any new phone nor have they fixed the phone! that was over a yr ago... I am currently with a new service provider as I am very disappointed in Vodafone and i also will never buy a Sony Ericcson again!!

Transferred 5 business mobiles to Vodafone from Optus. The business is centrally located in Australia's 3rd largest CBD, Parramatta Sydney. When I complained of constant dropouts I was told that it was because of my new iPhone 3GS. Funnily enough I had bought that outright from Voda at Christmas 09. When I suggested that perhaps the Nokia N95 8GB could be better, they agreed wholeheartedly. Nonetheless, I received deafening silence when I indicated that my whole team had that phone and was no better. Subsequently, I had to pay the remaining 12 months of the 24 month contract out as it was costing me more in business reputation terms never being able to contact me. To add injury to insult, Voda continued to ring me in the months after to expand my business with them. Total cost of payout - $3500. NOT HAPPY!

Vodafone service call number 1555 only put you in hold and saying they are flat up. You are never able to tell them what is problem is...

Both prepaid phone [nearly 10yrs] and broadband [1 year]- actual coverage doesn't meet advertised coverage, always poor connection if any at all on both with frequent drop outs, customer service near impossible to contact; when I do after always 30mins wait, record 1h 24mins,Too many times I have been fobbed off and lied to, made promises that are not kept, escalated level Support has not rang back at all yet alone within 48h or 72h promised, Have over 1000 txt in credit but cannot send text at all with error message when a/c balance low [Problem 4 mths],missed calls not registering, incoming calls not ringing, get to listen to other peoples calls when It rings me for no reason.Frequently bb speed less than 10kbs if at all, software malfunctions and crashes, as does the modem, and both frequently have to be deleted and reinstalled. A/c notifications by SMS ceased arriving, and V says I cancelled them[ more Bull]
By all reports from IT people I have spoken to, the Vodabone-of-contention is massively overcrowded, and continues to take on more and more customers without buying more airwave space.
over and over operators reply to these problems with 'that must be inconvenient' and I have tried to explain to them that having to put up with what is proven to be bare-faced lies is not inconvenient, its dishonest,rude,insulting and abusive.

Has anyone noticed that the big doozy fibs occur always after your pleasant and genuinely trying operator consults with a supervisor? If the supervisor requires their staff to lie, are not their lies corporately generated?
Might that not alone indicate that Vodafraud is not a fit and proper organisation to hold a frequency band license for telecoms in this country, It should be cancelled and the bandwidth given over to an organisation that manages its service provision, customer support, even its marketing, with a level of integrity that matches its Spin.
I invite the responsible Minister Sen Conroy and his Dept. to stop sitting on their hands, and subject this Telcon to a blowtorch.

Vodaphone, I just want to tell you how angry I am that ......*CLICK*. Dropped call.

true story going on everywhere with surprisingly full coverage.

I was cought out in a shopping centre car park on the 3.12.2010, being local to the Melbourne CBD you think I would have coverage, Having a spine problem occur entering the car and then not being able to call out for atleast 20 minutes of trying, you would think atleast one call out to notify help was impossible. Very unreliable and completely unpredictable can't believe you can charge for that service.. Dan

every month vodafone charge me double. 150 instead of 75. Every month I call up to fix it, every month they say it's correct. Every month I explain that I don't have two phones or two plans.

Ive been with vodafone every since they started and ive been a loyal customer and always on the highest cap.
This year has been a nightmare, every call would drop out after 1 minute of conversating, during the conversation I would be asking "are you there" if there was silence as this was a regular occurance during the conversation.
I need my phone for my biz as it is 24 hours 7 days and i have had customers actually telling me to get a new phone.
I then have another problem with voicemails, i receive them sometimes 2 days later.
All i can say is that im over vodaphone

I'm not a fan of vodafone- especially given calls go through to VM when i've got reception. My suggestion to anyone who's still in a contract and doesn't want to break it is this: go down to the lowest possible plan you can and set up a permanent diversion from your vodafone number to telstra/optus number. From the plans i've been on vodafone just counts a call diversion the same as if you're making a call (so you can use your 'cap' minutes). Then when your contract is up, port out.

Just moved from QLD. Had bad reception for the past two months.Calls kept dropping and reception issues meant the conversation was muffled and could not hear each other. Internet is very slow sometimes pages dont even open and calling customer care is a pain as they keep you on hold for more than an hour and then the phone cuts out before you have talked to anyone.

Where do I start with Vodafone ..... First of all I signed up almost two months ago for a $49 vodafone cap, which was advertised as $450 worth of credit, 1.5gb of internet and 200 free minutes to vodafone and 3 networks across australia. It has been nothing but a nightmare! It took almost a week for my account to be set up, I was an existing customer and continued with the same number. I called vodafone to ask why it was taking so long and spent 2 hours on the phone to be told I needed to go into a vodafone store. I did go into a vodafone store, only to arrive and be told I didnt need to be there either and that my sim would connect in a " few hours" .... it didnt. So back to the store I went again, to be told again give it a couple of hours.
Secondly I ended up paying a bill twice because theyre system crashed which left me short for Xmas, and to top it off I am actually only getting 500mb of internet per month which the plan I signed up for stated 1.5gb.
Last but not least the reception is terrible, it takes weeks to get to an operator if you call them it is a disgrace!

I tried to call a number in FYR Macedonia many times and each time I never
got the right person, it just diverted to some other country sometimes I'd
have a Spanish speaking person, sometimes a totally different number in Macedonia. This went on for weeks. Everytime I tried to explain to Vodafone
they passed it off as one of my imaginations. Yet with every phone call I was
charged. Even if the other number did not pick up I was still charged for the call. Here in Sydney my reception is contiously dropping out as I'm talking and people get very fed up with me. Sometimes txts arrive the next day, I've had one arrive 3 months after it was sent from Dubai.

I have been with Vodafone for just less than a year and over the last six months trying to connect to the internet on my Iphone or with the Internet key included in my plan is absolutely hopeless....Not only does it take from anything from 2 to 5 attempts to load up a web-page but also when it does connect it takes a long time for a page to load...

I was with Three broadband and when the contract was over I got vodafone new contract as they say its one company now, but vodafone service is very frustrating and I still havent' used the new broadband as its not working and I tried to call them 4 times holding each time more than 1 hour and still not resolved. Three service is much better.VodaFu5K Shit you 8astard.

Vodafone call drops and fails to connect

maps showing good coverage for the region (phone/txt) are a sham the coverage is not even acceptable in the Brisbane metro area let alone outside the metro area

I am on a $200 a month plan - I consistently need to go out onto the street to make a call. Even the phone they gave me doesn't work. If I hear 'robot lara' again - I will be sick. What a joke. Vodafone Australia apparently has no people in Australia. All you get is that stupid Lara or an Indian call centre.

Lets see, where to begin. For the last few weeks it keeps dropping out on calls, including important ones and then there comes loss of reception. One minute I have reception and then I look at my phone, still in the same spot and there is none. When I inquired about it with vodafone, I was told it must be the area I live in. It happens when Im in the city also so it's not the area. Dont receive some text messages until hours after they're sent which again is bad since sometimes its important ones regarding work. The internet hardly works on the phone and yet I get charged for over usage fees. Its seriously a joke. Once my contract is up, I'm going back to Optus.

not only was service poor but it was ner impossible to close my account. voda people just didnt call back

I have been with vodaphone for 12 months. i travel around australia for work. everywhere i go...QLD,NSW,VIC and WA have POOR or NO RECEPTION. Due to work i diverted my vodaphone to a telstra number as vodaphone had NO RECEPTION. RECEPTION is a service you pay for in a contract...!! I have now recived a $420 bill. WTF. I have now moved back to telstra....NO CHOICE and will pay for the privilage of reception! The Australian Telecommunications Network is a joke. VODAPHONE has let Australians down and so has the government liberial and labour. AUSTRALIA IS CALLING!!!! "VODAPHONE POWER TO YOU" I dont think so.....I cant even contact your service department and cant get help in store???

Now that THREE and vodafone have merged, the combining of two of the worst networks is going to be a disaster. I have been a 2 year customer with three and the reception (basically no reception) i get is terrible, and i live in metro melbourne. I'd be rich if a i had a dollar for everytime my calls get cut due to bad reception! If there is going to be a class action on vodafone there should definetly be one on THREE!!!!!!!!!!!!!!!!!!!!!!!!!!

So is this website dedicated to supporting failed VodaPhone customers, or building money for yourself?

I have noticed the intro of the google ads :)

Plain and simple dropouts and disconnections

it's been happening for the last 4-5 months, i really hate it! i can't hear anyone when i talk to them on the phone. People can't get through to me, I can't get through to people. MMS take days to send and sometimes they still fail, internet is close to non-existent!!! And I can't even call vodafone from home because I CAN"T HEAR THEM!!!!
I HATE VODAFONE WITH PASSION!!!

Purchased a new Nokia N8, only to find the phone was faulty. Took it back to the store to get a replacement phone, Did that and got another nokia N8. Handset was faulty again. Called cutomer service about getting another handset as i don't want another nokia N8. First time i was on hold for 2 and a half hours, to then have the operator tell me I'M lucky that they answered my phone call. Second time calling was on hold for 1 hour and 45 mins, only to be told that if i wanted to cancel my contract that i have had for 4 days i would need to pay the full contract outright of $1080. Vodafone customer service is ridiculous.

internet is almost an option on my contract. Sometimes i can use it other times it takes over 10 mins to open an email and i have full reception bars. I have to have my bill emailed and a text message sent because hopefully i will get atleast one of these to indicate when my bill is due. And if none is sent and i call up they insist that i havent read my unsent email and i have then been charged a late fee. grrrrrr only 13 months to go!

What annoys me is Vodaphone knew there were problems when all these customers were calling up with the same complaints. Instead of admitting it they let us think it was something wrong with the phone or something we were doing when they knew full well that it was the network. That for me is the most criminal part.

I have been with Vodafone for around 10 years but have noticed over the past 3-4 years their service and product has gone to the dogs. Will be switching as soon as my contract is up.

My issues are calls dropping out and texts being delayed. It is not uncommon for a call to disconnect 3 times within 10 minutes, very frustrating. When texting Vodafone to Vodafone, again not uncommon for a delay of between 20 - 90 minutes for it to be received either end. Also, there is no coverage at Swan Reach, less than 2 hours from Adelaide. Lastly, I can go to the next suburb and it goes from 3G to Edge, and I'm in the metro area. The disappointing thing is I'm on a $69 plan, where before I was on a cheap pre paid plan with Virgin and never ever had an issue

I rarely EVER have service in areas where every other carrier has full service. I can't make phone calls half the time because my service drops in and out, my
Internet goes painfully slow all the time! My husband and I have been with vodaFAIL for 7 years, he runs his business using thee indelible carrier. Today he switched to telstra. I have a few more
Months on my contract before I can switch too, then we are takin all of
Our business elaewheren

I have been a Vodafone client for 10yrs and have only experienced real issues with coverage for the last year... It doesn't matter what area I am in, my phone barely has any service! I have also had countless problems with being overcharged on my accounts and appaling customer service. I will see out my contract and then take my business to Optus.

Have been with '3' for over 4 years but when I renewed my contract in November I was switched over to Vodafone. Not only do my calls keep falling out (yesterday 5 times on one call) but everbody I speak to tells me "you're breaking up" or "I can only hear every 2nd word". PLUS they failed to inform me that a call to Directory Assistance is $2.60, not inlcuded in cap and even voicemail retrieval is not in the cap. So my first month on the $49 cap has cost me $80. I feel totally ripped off.

Getting ready to travel to Europe and went into the VODAFONE stone in the QVB where I asked for my iPhone 3 to be unlocked so I could use a prepaid European sim card. I was assured it would be cheaper to unlock my sim card to INTERNATIONAL roamer. They used quite clever sales terms like 'only pay $1.50 for the 1st minute, and then standard call charges after that'. What that little PR*&K didn't tell me was that it was INTERNAL STANDARD CALL CHARGES which was RIDICULOUSLY EXPENSIVE.
After I expressed that i didn't want this product, HIS CUSTOMER SERVICE TRAINING [if any] went out the window as I was quickly dismissed and ushered out of the store with a website . Followed the instructions on vodafone.com.au/unlock with no success. 4 days later (day before my trip), I've been transfer to about 4 different departments and been on the phone for the past 52 minutes [oh yes im keeping track] with no solution in sight.

This is just a recent issue after 2 years of drop outs, delayed voicemail - SMS's and MMS', no service (standing near the VODAFONE CORPORATE OFFICES) rude and outrageous customer service (who tells a customer to shut up? THANKS QVB VODAFONE STORE!)

If anyone could tell me how and what terminology to use to exit my contract i would greatful.

The signal always drops out. Text messages take 6-8 hours to get to you. Your get your credit taken without service. You can't get service from a Vodafone store
You can't talk to anyone in Australia at any time.
I have now changed to Telstra.