I have to wait until June 2012 for an antenna to be installed near my house for coverage. What do i do in the mean time? Keep paying my $55p/m for limited phone usage if at all?
The Australian government should step in and do something. Look after your own people.
Also i have 3 wireless internet. 3 is converting to vodafone. In the past week i have had troubles opening sites and pictures on websites (archidaily) dont load at all.
Im lucky im on the month to month payment and no contract. Optus, here i come!!

Vodaphone has failed in every way to resolve issues of drop outs extremelyslow data speed if i can stay online Report VODAPHONE TO TIO TELECOMMUNICATIONS INDUSTRY OMBADSMAN IT COST THEM OVER A THOUSAND DOLLARS FOR EACH COMPLAINT INVESTIAGTED

When vfone took over 3, instant fail. no reception where previously there was receotion, except now it is NO SERVICE for days

Goodbye Vodafone. Has the audacity to charge me for excess usage, I supposedly used 5.5Gb of data on Aug 14, when in reality used about 150Mb in the 2hrs I was on-line, turned device on, went online, checked usage and wrote in diary, switched device off and went to be. COMPLAINT LODGED WITH T.I.O. TODAY ! They even charged me for usage when I was up at Maryborough, staying at Tinana where they have NO SERVICE, and over the 3 days I supposedly chewed up around 3Gb of Vodafone's data, even through the device was in my laptop bag, and turned off, not used due to lack of network coverage, so I used my friends' pre-paid Telstra NextG (and was very impressed with their network speed).

Did the unthinkable yesterday and walked into Telstra store Robina and signed up to their NextG 'ultimate' business plan, $49/mth for 7Gb and the Sierra 753S Aircard.

www.ozspeedtest.com - did a speed comparison (3Mb file speed test)
Test#1: 0630 today : location: Bronte Crt, Robina
VodaFraud: 72Kb/s
Telstra NextG: 304Kb/s
location: Bronte Crt, Robina
Test#2: 0930 today : location: Max Brenner's, Robina Town Centre
VodaFraud: 102kb/s (a little bit better)
Testra NextG: 317kb/s

VODAFONE - YOU SUCK ! goodbye vodafone.
PS: Telstra $49/7Gb is a business plan, you need an ABN - and you get the WiFi device for free
If you don't have an ABN, the stand-alone cost is $59/mth for 7Gb, and you have to pay $299 for the device up-front, but you get a credit of about $250 in your 1st or second bill I'm told, and the device is network locked. Mine is unlocked under the business plan. Just tried it with the VodaFone SIM, works fine, but no improvement in network performance over the Huawei E585 pocket wi-fi. Same readings.
If you have multiple Telstra services, you can get your $59.95/7Gb plan for as little as $39.95

I cannot access the app store because vodafone thinks i am overseas.
I am in fact at home in Queensland.
I bought my new htc smart phone from a Brisbane Vodafone shop.
Don't know what to do now. Another Vodafail.

Queensland managers name is Tim Gallagher and Karen Peel but I guarantee they'll never speak to any of you they're usually traveling around the world spending everyone's money. They're probably on optus or telstra why would I risk your family lives on not being able to call during an emergency people need to wake up and smell the roses were not in the 80s anymore we have phone for more reasons than just socializing our families lives are at risk. And lets not FORGET EASTER SUNDAY.

I am new to this network and when I send ACT VL TO 144 they just say you have insufficient balance whereas I have nearly 51 rs. I recharged my no with 98 since 2 days back and when I try to use gprs they just deduct my main Bal and put me in negative. since 3 days I am just exhausted to this network.

hullo sir, i had been using this vodafone for past 4 months,yeah it was working gr8, but right now whatever problem i had been facing ,it really feels like IT SUCKS, i took vodafone connection just because of its great internet speed, which is no doubt is true, but few days before when i shifted to a new place ,my vodafone gprs was still working gr8, but after 3 days i found that it stopped working out there, then i called to customer executives and you won't believe i had spend around 200 to 300 bucks for it,and no body gave me the perfect solution, except giving access point settings and all, and some time this bloody customer care executives used to play with me and used to keep me on hold for a long time and do not used to forward my call to the technical department ,then finally i went to the NOKIA promoter ,he took my phone ,and he inputted all the access point settings and then my vodafone gprs started working, he also told me that my phone is not going to support the vodafone gprs if i'll go to my house,because the place where iam staying doesn't supports the gprs ,yeah calls and messages would come but the gprs won't and actually it was right i faced the same problem because of network problem ,also in vodafone some unusual deductions used to happen through message and funnily the vodafone doesn't have any records for it,also just because of not supporting of gprs iam also in a loss +98 rupees ,so i request to rectify all these features for further development ,.,.else i would not recommend vodafone for use to any one of my friend,

i tried to call my bank to block my stolen credit card. i made 10 calls and still i couldn't finish my conversation with them to stop my credit card.

I am a new customer to Vodafone. I want to access my account through MyVodafone but always keeps saying my password is invalid. I have reset the password about 10 times. The last time I wrote down the password. It get's in first time but the second time it say's invalid password. I try typing in the password really slowly, tried different passwords that I can think of and still say's invalid. This is now starting to piss me off. I have called up vodafone but they just said all they can do is reset. I"m sick of resetting the passord.

My wife keeps calling me when she's out, and asks me to look stuff up on the internet, because her Vodafone 3G doesn't work.

I own EXACTLY the same phone as her but on a different network (one with lots of coverage... hint hint). I look-up the information she wants, then I text it to her.

Lame.

What is going on with the Vodafone reception, it's possibly the WORSE EVER!!!! my phone drops out all the time and I am in the city, this is ridic! Why should we have to pay for a service that is CRAP!

I personally assisted in recovering and the sign of new customers to vodafone It was a great job I assumed I was well paid but once it became apparent the company had recovered the party came to an end and the money I worked hard for so yeah cut a long story short these wankas have recovered there's nothing you or anyone at that can do about it money talks bullshit walks it's sad but it's the way of the world these.

Just returned to Brisbane for the weekend. Every attempt to use 3G has resulted in drop outs, sometimes lasting over 15 minutes. When it's working, it's working fine. When it's out, I can't do anything at all requiring internet access, and this is less than 5km from CBD, WTF??

I haven;t had any way of telling how much datai have used, sinc emy new billing cycle began last week. I emailed about his issue, combined with being charged for a full month, when a en dollar discount had been offered. The billing mistake was rectified, but no change on the mossing my usage summary. Another email, and yet another , nothing, I called today, gave all m y details and pin, got transferred to another department, gave all of my details and pin, got transferred again, gave all of my details account numbers and pin......to be told it has been an issue for a week and they are looking into it. SURELY someone could have told me that in the first place? I was told they will email when the problem has been fixed. Im not holding my breath FAIL

tried to pay a utilities bill online using vodafail mobile broadband. of course it took 4 minutes to load westpac.com.au. Another 5 minutes to sign in. Over ten minutes to load up "my account" screen, then it timed out and had to sign back in (10 minutes). in all it took 40 minutes to pay a bill. no other programs/updates running, and located in the middle of melbourne. it should take 2 or 3 minutes max. it's always like this. WTF

After this joke of a contract, im going to go to prepaid for the rest of my life.
optus / telstra turbo cap or what ever is on offer at the time and call cards from the newsagents for international calls.
at least you know then, if you dont like the service, reception etc, there is a $0 cancellation fee and you can budget your income every month rather then allowing an extra +$100 for the phone bill.
Also, a 3hr delay for a sms for me to pick up my mother from the train station on Friday, she was forced to go by taxi home :(
Ive received 1 ph call in the past 4 days, usually from 5 a day

when i want to know how much money i have left to spend
or how much ive gone over my cap
i press the button on my phone for it to send me a text telling me
and i get a text saying
'this service is unavailible right now'
well for f$&@'s sake, if you can send me some bullshit sorry message, send me my f$#%^ing balance!

everytime im on a phone call with someone, it just cuts out for a good 10 seconds, complete silence.. then it cuts back in again and i can hear the other person..
it does this every 10 minutes or so everytime im on the phone, so if im on the phone for an hour to somone, it literally happens 5-6 times
VODAFAIL

Just seen the Vodafone You Tube video of showing how they install a dish antenna on a tower in Sydney NSW.
If you look closely on the door of the truck you can see the blue (ra) so is it the last two letters of a Telstra van.
Does that mean Telstra are doing the work for them?

I want to see my data usage during the month and not just on the bill at the end of the month, when it is too late to juggle my online activities. Now that I have 2 pcs to update regularly, I can't see the total data usage on either pc or online. If there is a way, Vodafone should make it clear instead of hiding it somewhere where I haven't been able to find it.

I have charges to my account I think it has to do with the information sheet that was emailed saying additional charges may apply

severe call dropping out here

Vodafail has agreed to let me out of my contract and just pay the cost of the phone because of the litany of complaints I have made (delayed text msgs, delayed voicemail, broken internet, people calling me and getting a message that the number isn't in use, it goes on and on). Anyhoo, I need to change carriers v soon as I am going on a work trip and missing calls would be very BAD. Vodaphone can't transfer me to the correct department to arrange this because their internal system is down and they can't even transfer internal calls. Ironically, while I was talking to the poor lad on the other end of the line to complain, I had to stand outside my house under a tree and shout so he could hear me because the line was so bad. ARRRGGGH

can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS

I keep getting messages that tell me that my account is below $100 and then when i check my account balance the website fails.

Error Message From website: Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again later.


FAIL FAIL FAIL ...

i am a recent ex employee of vodafone. without going into details of how terribly unfair i was treated during this process i just wanted to let anyone reading this know that their are ways to work around the system, sometimes it just takes an insiders know how information.
as of about a 2 months ago vodafone introduced a new policy which allows managers and assistant mangers to issue credit onto contracts for disgruntled customers IN STORE, ON THE SPOT. not many people are aware that as of right now you can walk into a vodafone store and state they are not meeting their end of the contract (supplying customers with reliable service) therefore you do not have to meet yours (paying your bill). customers who said this line to my manager in store usually got their last months bill amount credited to their account. in other words the next month was usually free when people said this.

sometimes the manager would say they cant do anything for them blah blah im sure you have all heard it before however im telling you right now they are lying. i have seen it with my own eyes. more often than not customers who were aware that the manager had authority to credit the account got what they wanted. so some tips for you all
1. walk into store and state that service has been terrible - slow speeds and drop outs work best because it cant be proved wrong using coverage checker. the staff member who served you will usually get coverage checker up so say you travel around through multiple post codes. that way they cant blame outages. your word against theres.
2. if your declined keep going back in and make sure you state you are aware the manager can give you a FPR
3. if they still decline you credit try another store. in the end its the managers decision to credit so keep going until you find someone dumb enough to do it ( my manager certainly was. remember be persistent.
4.repeat as many times as you can. continuation of this process can often lead to cancellation fees being waived because head office get sick of crediting people accounts.

boom. goodluck guys. stick it to the pricks.

Vodascabs advertise their jobs on Gumtree. How prestigious!

http://melbourne.gumtree.com.au/c-Jobs-sales-marketing-Sales-Rep-For-Vodafone-W0QQAdIdZ306726441

I have finished my contract with Vodafone (finally, reception is shit and calls kept dropping out), have gone to Virgin, and Vodafone has blocked my phone , supposedly for 4 business days (Why??? God only knows!). It is now day 5 and I still am without a phone. Keep checking my emails to see if they have send me the code to unblock it. I mean, how long can it take to send someone a code?!? In the meantime I have lost all info on mu iPhone, all my photos, all my apps, my calender,no idea if I can restore all this when I get my phone working again.
I've been told I can't even ring anyone to complain, it's just the website, and I have to be patient!!!

It seems no matter when or where in Canberra I make a call, the call quality is horrible. I want out. I haven't contacted Vodafone about this yet. Do you think I will have much luck getting out of my 2yr contract after 6mths for bad reception?

Hi,

We have been migrated from Three to Vodafone. When we switched we were committed 1GB of Data Plan on Infinite $ 45 Cap. After switchover, found that only 500MB data was allowed. Then after several calls, it was then rectified. We were told that 750MB plan has been included as a free of cost. But later found it was charged to us.Again calls were made to vodafone and thought it was fixed but in vain. Recently we upgraded handset on $ 45 infinite plan, and without confirming we were charged $ 480.00 for Handset upfront and also credit which should be applied to our account as per telephonic discussion, were not done. Still we are calling VODAFONE..FAIL) everyday and problem persists.

EVERY FREAKING TIME!!!!

Every time I try and use data that is on my plan with Vodafone it doesn't work! Simply taaaaaaaaaaaaaakkkkeeeeeeeesssssss forever and I'm bloody well seick of it. I switched from 3 to Vodafone to have a data plan (as 3 is always roaming where I live and it costs 25cents a MB-rediculous) and it doesn't even work! Everyone I speak to hates Vodafone and agrees. I honestly think they'll end up going out of business unless something is done soon.

After the usual dropped calls and lack of reception, messed up bills I received a new phone to keep me as a customer however the bad service has just escalated. My sim activation is 'stuck' in the 'system' and so I without any service for 24 hours. They can't get one thing right, any other provider would surely be able to provide a better service.. Don't even get me started on the staff, I was told there is no complaints department but they can 'note' it down.

i have not been on vodafone since cancellation of their sevice in late january and im still getting billed its up to 500 odd dollars now and well they can shove that right where the sun dont shine!!!!!what kind of racket are they running they are basically legal scammers!!!!they suck you in and then you have to keep calling them well im over it!!!!whos paying for MY TIME to get stuffed around by them????at a few stages of calling them i have been on hold for 3 hours them hung up on only to ring back more infuriated!!!!!vodafone you should give up and sell out while your stockprices are still in with a chance i will never recommend anyone to use this absoloutly ridiculious network that isnt worth what it says it is!!!!!

DISGRACEFUL SERVICE SIX MONTHS OF COMPLAINING TO VODAPHONE HAS NOT IMPROVED ANY PART OF THE CRAP SERVICE. BUT I FOUND OUT YOU CAN REPORT THEM TO THE ICO. INTERNATIONAL COMMUNICATIONS OMBADSMAN. IT COST VODAPHONE $1400.00 ON AVERAGE FOR EVERY CLAIM INVESTIGATED

been using their 3g broadband with reasonable success for 2 years, up until 2 days ago when 3g signal disappeared and cannot be found, and EDGE is too slow to be worthwhile even trying...3 calls to vodafone, 3 times being told that i don't get 3g coverage and 1 idiot telling me to buy a new 850mhz modem that i know definitely wont work in regional n.s.w...what is wrong with this picture??? omg i hope i don't have to go back to those losers at optus.....

very un satisfaid

The worst signal in the history of the internet. I am in the CBD and can't get reception for days on end. They were so kind to tell me that an upograde in the area is due in January 2012-yet still take money first up without warning that they don't actually have a product to sell.

Windows IP Configuration

Host Name . . . . . . . . . . . . : NF-210
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #3
Physical Address. . . . . . . . . : 00-1B-B1-D1-1E-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 00-1B-B1-A4-F7-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c30:5629:c024:9e5b%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, 18 August 2011 1:33:27 PM
Lease Expires . . . . . . . . . . : Friday, 19 August 2011 12:33:19 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 385883057
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-1B-34-F1-00-24-54-B5-81-F8
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-24-54-EB-36-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{52F65D2B-8974-4236-BFBE-44137BFB473F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38a1:9cc:3f57:fee0(Preferred)
Link-local IPv6 Address . . . . . : fe80::38a1:9cc:3f57:fee0%22(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{A0CD25A4-30D7-44A4-B927-27B7737CD03B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{63778347-BB11-4320-BE87-C978C8345984}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging www.l.google.com [74.125.237.52] with 1 bytes of data:
Reply from 74.125.237.52: bytes=1 time=471ms TTL=56
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Request timed out.
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Control-C

Called Vodafail back today (Thursday) to follow up on my complain of delayed SMS on Monday ... they told me that yes the tech specialists had checked it and the problem is resolved. The lazy buggers did this without confirming with me whether the problem is solved -- it is NOT!

Now I am told it is going to take 5 days for them to check it again. 5 days!! When my messages are not coming through.

All my SMS are coming through delayed by a day or more.

I am overseas, on roaming -- which I thought would be good as I am not having to rely on the patchy vodafone network in Sydney... where I get one bar and signal dropouts only a couple of kilometres from Paramatta.

It's not the fault of the roaming now, my colleague back in Sydney is getting the delays too...

Let's riot in Vodafone offices ( ... that's a joke, cops)

Well I WAS with Three and they suck. I could never get reception at my place, then it would roam to Vodafail network, then it would drop out when I moved my phone. Fail again.

So I rang up to cancel my contract and low and behold it still in my Dad's name, even though we changed it over to my name several years before that. So I had to wait Three weeks before I could get it in my name so I could disconnect.

The day finally came when I could change over to Telstra Freedom Connect Plan. I do this after an hour on the phone. Then I get a nice email saying that I have been billed $49 for an extra day of usage. This extra day was on the day of the swap, I used a Wopping 8MB of data and no calls or text. I then got a second bill for another $20. So I rang up Three. After half an hour waiting then half an our of talking I was finally able to get $20bill wavered but I still had to pay my $49 for a few hours usage.

I am now away from Vodafail and Three and never regret the decision for a bit. I have a HTC Desire S on the Telstra next G network and I always have reception, full bars in my house. I always like to do small speed tests in places I never got Three reception and low behold I can pull at least 100KB/s every time.

After all Three put me through and the crappy network I swear that myself and my children will never use Three and VodaFail crappy services.

Three sucks in Three ways here:
* Three weeks screwing me around
* Three extra bills for one month
* Three+ years of my own ignorance

I had two phone interviews with prospective employers cut out on me because of the s**t reception I have on my vodafone mobile. Now I can't get back in touch with one of them.... Seriously.... Vodafone need to make it clear to customers that reception in some areas, namely outside of major CBD's is very bad. Do sign up for any of their s**t services. Just one heart break after another with these people!

I left vodafone after being with them since 1994. I had been persisting with ridiculous service, coverage and drop outs until I became ill. I spent 7 days alone in my house unable to travel. I was unable to conduct business via the mobile. Reception has always been poor with drop outs, Ive lived with it making the call backs when I am on the road. Not being able to use the phone for that time was a serious health and business issue for me.

I paid an amount up front to minimise the exit charge on a phone to $300ish. After months of drop outs and years of dealing with Lara I went to Telstra. I assumed that churning the number cancelled the service at vodafone. Thats was the case with my wife. I have a bill for $1297 including $990 for a cancelation fee. They tell me had I called them before churning they done something however it is now too late now. Add my voice to the clamour. Sad really, they were the best customer service company I had ever dealt with 10 years ago. That acolade no goes to AAMI!!!

Signed up to a 24 month contract with VF, assured that my coverage would be perfect. Not the case. 6 months in I was told that I could cancel my contract without any exit fee's. Chose to cancel and now I'm hit with a $650 exit fee. Now I have to go and get this mess resolved. Seriously? Thanks Vodafail.

vodafone wont let me cancel my contract because they "launched an investigation into my poor reception, no internet connection no calls and texts n found that its probabaly my fault and that i will be charged the full fee for exiting early. vodafone is actually the worst service i have ever receievd from any company in my life. in fact im hoping that more people leave vodafone that way i may be the only customer and maybe i will actually get internet and be able to recieve calls. does anybody know how i can get out of my contract without paying the full fee?????? i really really hate vodafone and im not suprised they lost over 370,000 customers in 6 months alone.

Hi,

I have tried calling your help center but they don't even understand what I am saying! This is most frustrating.

I have been with Vodafone since my very first mobile when I was 15 - a decade ago. Always been a loyal customer. However, my current experience with you has been very poor. The internet is so slow that my Facebook app doesn't work at all! And browsing takes excruciatingly and unreasonably long. I cannot even use the internet. All that my blackberry can do is email.

I want to exit this contract until you fix your internet. I heard that you are making in-roads - that's great - but until it's fixed I don't want to pay for a service which Vodafone is not providing.

I am hoping Vodafone will do the right thing and release me from mt contract so I can finally use my internet. I am happy to return to you once you fixed your problems. But please don't make me stay as that will just turn me off your brand forever.

I am truly hoping this can be resolved and eargerly looking foreward to your help!

Kind Regards
Kristina

go back to cans and a string, its safer. I have spent three weeks being faithfull to v/fone but they havent delivered on any occasion, and the final straw.As i try to do the upgrade, the whole service has gone down!! I wait to see my next bill they send me, hope they have stuffed that up, but it seems they always get that right. voda fail!!

Ok i live in Truganina. The network is crap as i never expected. No matter what mobile set i use i do not get proper network in my home and the calls drop.
Secondly i have been sending sms to my friend for the last few days and she do not receive my messages. And guess what even i don't receive sms from her. It used to be fine before but these days i feel like i bought a pain in the ass for me by signing with vodaphone.

Suddenly have very poor reception in my house in lugarno. I thought they were upgrading the network!?.

well my screen on my phone has broken inside + i cant see the screen because iti si all white

I'm getting sick of having to call every month since I resigned due to my bill being incorrect... First it was the fact they had cancelled my insurance, but were still charging me for it.. Then after telling me they wont be charging me for it anymore, THEY STILL DID. And now after asking for 4-5 months, they will only give me a credit for insurance for two of those months!
I'm SO very tempted to cancel my contract and have to pay out the $1000 or whatever it would cost just to be rid of them!!! GRRRRRRRRRRRRR

I CALL VODAFONE TO ASK TO UNLOCK MY PHONE THEY GIVE ME UNLOCK CODE WHN I ENTER IT DOESNT WORK. AND THEY TOLD ME UR PHONE IS PERMANENTLY LOCKED U SHOULD SEND IT TO THE KINGSTON TASMANIA. IT SUCKS.

i just got a sms from my friend, i replied to it and my friend said "why are you replying to this, i sent it 5 weeks ago (at the start of uni semester)"
a 5 week delay!!! 5 WEEKS!!

have been hung up on by calling customer care, 3rd time calling now I am on hold listening to stupid music for the past 30 mins AND GUESS WHAT AFTER ALL THAT WAITING I GET the "disconnected sounds". WTF

I tried to call Vodafone's customer care from my BARRED phone (as I believe I should not pay for shit service) BUT while on hold for over 5 mins hearing the damn jingle and the lady repeating "Sorry this is taking longer than expected" I get NUMBERS to call but since my phone is barred I still cannot call those vodafone services. So after waiting for just two numbers the CUSTOMER CARELINE automatically hangs up. Mind you, I do not own a landline - use my mobile for all calls, because of this I have lost so many job opportunities due to frequent drop outs while doing my PHONE INTERVIEWS! I have to ask to borrow my other people's mobile just to do it if possible! THANKS Vodafail.

A $79 capped post-paid plan (including iPhone) which commenced Feb 2010. Bills were coming in $600+ - duplicated calls, my mobile number calling itself, duplicated SMS charges, web access that didn't seem to disconnect itself. My calls to customer service - (i) unanswered, (ii) on hold for ages and ages or (iii) promises that a supervisor would call me back. I've never heard back. I desperately want to get out of my plan, and I believe others have done so but without the billing disputes finalised, I am stuck in a loop. I now have a pre-paid plan with another carrier but I'm being threatened with legal advice on the "undisputed" billing amount, which I can't identify.

i sent a sms to a relative in Russia, it was 4 pages in length.
She had no idea what i was on about as the entire sms didnt go through.
im beyond words for this joke of a service we are getting!
people in parts of africa prob get better service even though they dont have phones.

To the person who said they are getting emails stating they had insignificant funds i would be asking vodafone questions.

Read here

http://forums.whirlpool.net.au/forum-replies.cfm?t=1757521

That was yesterday and today they are doing work on their site HAS VODAFONE HAD A SECURITY BREACH AS WELL????????

Phone stinks, service stinks, being locked into it stinks even more!

I keep getting system alert messages telling me that a "transaction has failed due to insufficient funds". I have never made any transactions on my phone. I have an iphone 3gs and my itunes account is not even linked to a credit card. I rang VodaFail and they said they would de-activate premium services. But does that mean I miss out on features I might want in the future? Why can't they just de-activate the ILLEGAL premium service that has NO AUTHORITY to charge my VODAFONE account in the first place. Maybe they could send the details of the company along to the police so they could do something about it....oh that's right, it's not the job of the police to catch corporate criminals who rip off everyday people...everyday. They would rather be out catching people who have their arm resting on the window whilst they are driving (yes it happened to me).

I signed up sadly 5weeks ago not knowing the joke of a service i would get.
I have reception in 2 rooms of my house and thats just one bar and not clear signal when i talk.
I sms my friend literally 3 houses up from me and they dont get the message for 40minutes,
when i want to call someone, i wait upto 1minute for the call connection before it rings,
i called customer service and i invited them to come to my house and experience what i am getting, they said "we have no technicians in your area" and they would do a reception check on the website......of course the website is made to make them look perfect with great coverage
Their 3G is non existent in my area, and when i get it (while in Sydney), their net is soo slow
I have been late to uni presentations numerous times from not receiving (backup) wake up calls from a mate.
Other friends ask me why is my phone turned off all the time, (it never is)
all this after 5weeks.
ill be crying for the next 23months :(

As usual, very poor network coverage in northern victoria. Complaints many times and wasting at least one hour for each call but no problem. I told them to terminate my contract but they suggested I transfer my account to Three which has better network coverage. But still, I am wasting many hours just to transfer the account to three. Even yesterday afternoon, vodafone customer care can't contact me due to bad network coverage and sent sms instead. Now they have retaining department who always try to persuade frustrated customers not to terminate the contracts. feeling sick with this provider. WTF

I have a new iphone and was just getting to know it when without warning I was bared. I had owned the phone for eight days only to be told that I had a bill for $830 (apparent internet usage) I was told in a vodafone shop that they required an immediate payment of $500 to remove to bar. You know the rest. Five calls to India.... someone even promised me a reduction on my bill but it never eventuated. So good to find this website I thought I was the only one. Still fighting but dont have a phone.

I can't send any txt messeges at all and i have a lot of credit. when the messege doesnt send i still get credit taken away from me. What is this????? I expect to get my credit back or free txts or something because voda is just going down the drain to me. ive been with them for 5 years and nothing like this ever happened to me exept on easter 2011.

called to complain about calls dropping and after 10 mins of talking CALL DROPPED!

Phone calls are dropped, no service half the day, call failed or cant make any, internet works but slow, or doesnt work at all. Vodaphone service is crap, im not calling voda, im calling INDIA. I work in sales/retail, i hear the bull everyday so i know what they try tell me is crap. I pay $80 for crap coverage! not happy

My phone beeps a hundred times a day to announce new voicemails, but no messages are there. Has anyone else experienced this issue too?

I use Vodafone prepaid broadband and for 2 weeks my connection has constantly dropped out even when my coverage is supposedly excellent, load times are so slow that they time out, some sites such as youtube or facebook will not load at all and some sites load their coverpage but go no further than that! I haven't contacted customer service, but I'm interested to know if it would be worthwhile?

Massively inadequate coverage in 4069 Queensland (Kenmore, Chapel Hill etc....). No 3G (what the... the suburbs are 7 kms from the CBD). You ring Vodafail to complain and they say there is no problem. Hello? You rang me back on my home line because my call dropped out more than once - how is there no problem.

Anyone else with the same problem in the Western Suburbs of Brisbane and what dd you do about it?

We joined in Feb 2011 and since start of April have had nothing but trouble in regards to our billing. They have blocked out service twice whilst appaarently investigating the complaint.

Moved over from Three mobile early to see if maybe the service would be better. Now it is unusable. Calls often go straight to voicemail and the customer support keep calling on my mobile despite me telling them it doesn't work and giving an alternate contact number. I smell class action! If they don't comp me the next bill I'm gone forever.

After a phone call that lasted 1 1/2 hrs to cancel my account with Vodafone due to no service coverage, I lodged a complaint with the Ombudsman (TIO)to have early termination charges waived. This was followed up with another 1/2 an hr phone call with Vodafone discussing the cancellation of my account and return of my internet modem sticks. I find that almost 2 months later I'm still being billed! So called up and spent another 45 mins on the phone being transferred to several different operators in India and Australia to question why after 3 specific requests to close the account, I'm still being billed! Finally I have someone say they closed the account and waived the charges. The charges were only waived once I threatened to go to the ombudsman again. I will NEVER EVER EVER use Vodafone again. Not only is their product pathetic, their service is HOPELESS! Kids in yr 3 would be more effective at managing their customer service than they are.

Dropping out calls, delayed msges, not receiving msges, phone says it is off or goes straight to voicemail majority of the time even in emergeny situations and now they are trying to make mr pay for an upgrade. Ridiculous!

Seriously seriously not happy with vodafone at the moment, i have never had a problem with them until yesterday-i have no coverage even though i live in the middle of town and have always had good coverage. I cant receive calls, make calls, send or get texts, access my internet from my phone nothing-i may as well be carrying around a brick for all the good my phone is doing me! does anyone know why this is happening and when it will be fixed? if its not sorted by tomorrow im changing to another carrier-i need my phone for work and this is ridiculous, even my parents came by to check on me yesterday as they couldnt reach me and thought something was wrong!! come on vodafone, get ur butts into gear and give decent service, we dont live in the 16th century anymore!!!!

ok im a three customer, have been since 2004. i have been very happy with their service. BUT since they merged with vodafone, the sales staff instore appear to be rude and unhelpfull. they basically brush me off and give me the 3 customer service number. soon as i say im with 3 they blank me out instore and try to get me to sign up with vodaphone. has anyone else expirienced this? extremely rude and disrespectful. i dont know if i would still stay with three. the old 3 stores were run by fantasic people, never had a problem with them.

i bought new pc in april 2011..bought VF prepaid usb stick...installed it then had areasonable access to web...topped up data ..going good..then in May 2011 tried to log on.. nothing !!...called VF service centre...SOFTWARE BUG...various phone calls taking most of day..finally asked to change settings etc...now i have web access thru a dial-up connection...but i can not use the SMS feature etc...now have 2 VF installs on my pc...tried to resolve this week ..2 calls to call centre ...told was SOFTWARE BUG...was told to wait for return call...that was 2 days ago now...OPTUS stick works fine...ps..cannot use VF stick on 2nd pc after initial setup..dont want the call centre hassle again...after this month data out will be OPTUS only...uninjstall VF..forever..sent them emails...NO REPLIES...VF ..VERY FUNNY..

SMS's are continuously going missing. Both incoming and outgoing. Which has been making my life incredibly miserable when I don't think people are talking to me.
DATA is unreliable, when there isn't a major outage, when in the CBD unable to get reliable data connections.
I have problems making and receiving calls on DAILY basis
When I do manage to get through, the voice quality makes it almost unusable. It's gotten to the point where I don't bother using the phone any more. Being unable to communicate is very depressing.

After 2 days of my service not receiving calls, i began to try & call the customer service line, as usual no good & i cant even get into contact with them. Thinking this may be my phones fault (many drops) i have bought a brand new phone outright & to my amazement NOTHING!! then i try the new sim card that come with it.. you guessed it NOTHING!! i think this company can go to hell. I cant even call customer service to give them hell.. what a waste of money.

I cant get service, they cant resolve my bill, I contact them to resolve the bill and they dont call me back, I am told my bill is over by a huge amount and my phone doesnt even work half of the time. I wish I had of bought 2 cans and a piece of string...would have been more effective. Can the TIO please do something to shut these guys down!!!

ARRRRRRGHHHHH NOone gets my SMS, I dont get any SMS or voicemail.. I:ve lost so much money from their STUPID service!!!

Poor reception leading to completely lost network with totally no service after changed sim card for 4 times!! Wish to get out of this mess asap!!! Lodge complaint against TIO today.. this is for iphone 4

I only use text because I hate talking on the phone. When I do make a call, its on the home phone, so I was shocked to get a warning text that my flexi credit was below $10. I get $30 text and talk and even though I sometimes run out of free text, I never run out of credit within the 60 days. Its been less than a month, I still have 88 free texts left and yet $20. worth of flexi-credit has just vanished!!! I'm changing to another carrier, I recently lost $149 worth of 3/vodafone mobile broadband credit due to it expiring early. I just can't handle going through all the !@#$%^ of sitting on hold for an hour and then struggling to understand what someone is saying in their broken English.

Stupidly signed up for 24 month contract thinking "can't be that bad" ... WORSE MISTAKE EVER! I ported my number too, it's my business and the number is on my letterhead, bus cards EVERYTHING! VHA is losing me business right now, I've had two potential customer go elsewhere coz they couldn't reach me! WHY WHY WHY did I sign up for friggin 24 months! No incoming calls, if they do get through we get cut off 4 out of 5 times, voicemails take ages to get to me, SMS 'patchy' at best ... and dont even bother with data! What's the point of a smart-phoe with no data!!

I need OUT of this contract ....wish me luck

I cannot get ny data balance with an sms to 1512 and when I call 1555 I simply get my plan info, $65 per month, but no data balance. It's been this way since I took up my contract with Voda about 2 months ago (stupid I know!!) and after many many calls to Voda techs still no joy.

11 months ago, I got a phone bill from Vodafone saying I signed up 2 phones from them, told them I've never been their customer and when I called the 2 numbers listed on the bill, they were different persons and unaware of how I'm getting their bills in my name and addresss! Vodafone said they would fix the problem. And after 11 months since that incident I got a letter from NRG telling me I owe Vodafone $4,310.83 and if I don't pay this account in full, may result in further action, which looked more like a threat and bully letter. Vodafone not only failed to fix the problem, they passed on my personal details to a third party without my knowledge! I'm wasting my enery, time and money calling them and it's just too stressful. If Vodafone was an orange, I'd just smash it with a hammer 100 times!!! It's so frustrating!!!

I have not been able to use my phone to make calls or internet since 7.30pm last night. Still no receprtion from 3G.

Still no reception after promises to upgrade. How can the CEO sleep at night ?

They overbilled me on my internet quota! Their internet connection is not even smooth and my billed stated on a particular day, I have used up total of 244205KB. I don't download things from my mobile phone. My bill is total of 470 dollar. I don't even know how I'm going to pay the bill. Anyone can help me? :'(

I have just started a new $29.00 cap for 1gig broadband & mobile phone.
I overused my broadband without knowing that I would be charged $600.00 a gig overuse!!!!!!!!!!!!!!!!!! totalling $4000.00 because I stupidly left my computer on to download 1 show & it downloaded 20.....vodafone will now destroy my redit rating because they will not aloow me to pay it off, which is completely unreasonable!! there was never any txt notification that I had gone past my amount. there was no mention of overuse charges being absolutley insanely ridiulous!! I can not find any info on there excess use charges anywhere??
Is this even legal??? help :(

Boycott Voda mission.

PLease do your best to take your business away from this finance hungry company. I hope they get bought out by a real telco. Ive also stopped supporting mclaren and Jamie winncup and lowndes in protest. SHAME ON YUO VODA, PATHETIC SCUMBAGS!

How hard is it to understand ... "NO SERVICE = NOPAYMENT" Die voda die!

useless mbb service, i have already terminated contract without fees and didnt pay for previous 3 months of non service and have changed provider, just interested how widespread this issue is!

Extremely poor coverage over metro Adelaide, let alone country areas. Optus coverage was 200% better then Vodaphone. don't let the Vodaphone sales people tell you the coverage is exactly the same

still waiting for 45 minutes for billing enquiry - wow the new vodafone service is great!!

Just got a bill from Vodafone for over $500 of excess internet usage - seems to be every bit of internet usage I have, which is funny as I have a 3GB allowance, and a service that is so useless that I am lucky to be able to get any connection to websites. Apparently websites must be classified as normal internet usage,

internet access is totally slow, iPhone 4 shows three or four bars and 3G but websites are simply not loading!
Very annoying, very disappointing, looks like bad service to me. This is on Sydney rail from central to Penrith which surely should be a main coverage area. What is going on. I am paying my bill, why don't I get service????