I had mobile internet with Vodafone for 2 painful years. Although I live very close to the CBD (where you'd expect good coverage), it was absolutely abysmal. The supposedly fast internet would contiously drop out after around 30 seconds. Tried to contact Vodafone and they were absolutely useless. Fortunately when my contract finished I moved to a local broadband company, with awesome customer service. I'll never use Vodafone again!

My hunch is that these coverage/billing/roaming issues are the result of vodafone trying to intergrate the 3 and vodafone networks.

We used to live on the sunshine coast. Used to get good 3G coverage in the house.

Then one day that all changed. We could only get roaming. We didn't move. Didn't do anything. But our roaming charges went through the roof. The only thing that changed was the network. Which was the same time all these other problems started appearing.

I've been with Vodafone for a number of years. In the last six months or so, the reception around and in my home as well as around where I work has become very patchy. I often have the phone showing strong 3G signal strength, yet no data through put. I drop back to GPRS mode to get data. In the last few weeks, it has also become common for voice reception in my home to just disappear, with the phone showing 'Searching...'

I signed up to vodafone 3G broadband several weeks ago so that I could access the evenings. After signing on to a 12 month contract I realised that their network is so congested that I couldn't get any traffic through at all - I literally couldn't even access Google's homepage between 9pm and 11pm every night.

After spending several frustrating weeks trying to resolve the issue with their support team, i gave up and paid the $200 contract breakout fee just so that I could start sleeping at night again. Their support service was worse than useless - more than 1 hour on hold, followed by being put through to another deparment and being put on hold again, then hang-ups, broken promises of call backs, misunderstandings, confusion and then nothing.

Thanks for the nightmare vodafone. At least I'm now free of you forever.

Class action, anyone?

I quit as soon as my contract was up. Despite being 6km from the city on a hill where I can see the CBD 2 out of 3 calls dropped out incurring a connection fee each time. I can almost see 5 towers but bad bad connection. Twice tried to get the problem diagnosed and fixed but gave up in the end. VODAFAIL for sure. I now tell everyone to steer clear.

I went to call my sister who is on Vodafone, but i cant get through, says the network is not responding

I don't have drop outs or have issues texting...? Is this an issue confined to a particular state as Vic seem okay...?

Vodafone has just sent me a message saying I am $300 oweing for services not included in my cap. However they say I am now on the $79 Cap, which is totally wrong, I have never been on this cap, I have always been on the $99 Cap.
I have been calling them but my signal is so bad that it keeps dropping out, which most of my calls have for the past year!

Not sure what is happening with all these people here.. I have not had an issue at all...?

As bad as Vodafone is, think twice before jumping to Optus where customer service is just a rumour and changes in terms & conditions adfter you've signed the contract are the norm. Suggest the best thing to do is get out of your Vodafone contast ASAP and sign-up to use with Telstra's far superior network. It might cost a bit more, but as in everything you get what you pay for. Like flying Tiger versus Qantas :-)

I moved from 3 to Vodafone due to their "better coverage !!!!!!!. The coverage may be broader but the drop out rate for calls is simply NOT acceptable. Even in a high coverage area it sometimes takes me 4-5 attempts to call home.
Its just not good emough

Truth be told... I have been with Vodafone for 5 years and have yet to experience a problem...?

Actually here in the UK where this story is just breaking (we all love the underdog fighting against the goliath), Vodafone is OK. I guess Vodafone started in the UK, so all these years later it should be ok... (and is generally).

When visiting Melbourne, I too noticed that calls were lost much more frequently when I selected Vodafone as my roaming service provider. Most frustrating.

I live in New Zealand, and I get somewhat the same issues. I get slow, crap, bullshit speeds (for fsck sakes, upload is faster than download, but this is "what the people want" according to Vodafone"). Reception is crap. I have full 3G and get around 0.3 Mbit and 0.7 Mbit upload. Https often fails like a whore.

I've had so many issues with vodafone I'm no longer with them. But most recently I was on the phone for almost an hour, on hold, trying to sort out a billing issue. Finally I had to hang up before actually speaking to anyone because I had to go to work. I have called back twice since and spoken to customer service people in Mumbai who are trying to sort out my billing issue. Vodafone needs to reimburse me the $60 they charged to my credit card after I left vodafone in October. They admit they owe me the money, but they haven't reimbursed me yet.

Last year I travelled for work and a vodafone sales person recommended I use a USB with a 24 month contract for wireless internet. Many of the places I travelled to in Australia had very weak service, if any service at all. I spent hours and hours on the vodafone help-line, and finally vodafone recinded my contract.

My father and sister had vodafone accounts until recently. For the ten years they had their accounts they received extremely poor customer service. at the completion of their contracts they have been charged at least $100 more than they owed, but the process of trying to deal with customer service prohibits any attempt on their part to reclaim that money.

Every 2nd or 3rd call drops out - it is disgusting. Why should I then have to pay for another flagfall and make another call.

i purchased a 150 buck prepaid recharge to take to europe in may 2010. when i attempted to use it i got the error code 'invalid'. obviously, having little credit left, i was unable to contact support so i txt'd a mate in australia to try to get to the bottom of it for me. as it turned out, the voucher had already been used. it was purchased from woolworths and went straight from the cash register into my wallet and wasnt seen again by anyone until i attempted to use it. here is the email chain of the debacle that followed (and im still waiting to hear who the f@#% stole my voucher):

Customer - 14/06/2010 05:30 PM
I purchased a $149 pre-pay recharge voucher from Woolworths, Centrepoint -
Midland, WA @ 15.27 on the 12/05/10. (see attached)

When I attempted to use the voucher I got a 'Invalid' type message on my
phone.

It seems this voucher has already been used and I would like to know when,
where and by who. The voucher went straight into my wallet and was not given
to, seen, or taken by, anyone other than me.

Pin Number is: 8752 9454 7192 Serial number is: 22556004442

Thanks.

---------------


Response (Julie) - 15/06/2010 12:12 PM

Hi

Thank you for your email.

I confirm the recharge voucher with serial number 22556004442 has been used.
Due to privacy regulations I am unable to advise the mobile number of the
service that used this recharge voucher.

In order to resolve this issue please mail the voucher and proof of purchase
of the voucher and a covering letter to

Vodafone
Investigations Manager
KDC 2580
Kingston TAS 7050

I suggest you retain a copy of the documents required to be sent to Vodafone
for your records.

Kind regards

Julie
Correspondence Team

---------------


Julie,

So you want me to mail the original voucher ?

Will it be returned to me ?

From my end, this is a matter of theft or fraud.
The voucher never left my hands from the moment it was purchased
so I intend to pursue this matter to the end.

I'll be reporting this to WA Police so I'm going to be needing
that voucher for evidence.

I need assurance that the original will be returned to me.

I must say, I'm less than impressed with the 'assistance' I've received
from Vodafone up to this point. This idea that someone can steal
from me and then be protected by privacy regulations is hilarious.

Thanks.

----------------

Julie,

Further to my previous email - I've just contacted WA Police regarding this
matter and they've advised me if the voucher was used after the date of
purchase (15.27 on the 12/05/10) it's considered theft.

Can you at least provide me with the date the voucher was used ?

----------------

Response (Julie) - 16/06/2010 03:57 PM

Hi

Thank you for your return email.

In order for this issue with the recharge voucher to be investigated by our
Fraud team we will require the original voucher, together with proof of
purchase, to be mailed to Vodafone. This will not be returned to you which
is why we suggest you keep copies of the documents for your own records.

I regret I cannot provide any information in relation to the use of the
voucher.

Once the voucher has been received by Vodafone an investigation will be
undertaken and you will contacted with the outcome.

Kind regards

Julie
Correspondence Team
-------------

and on monday the 27th december im still waiting to hear who stole my voucher and still waiting for compensation. unbelievable.

I run a samll business and am on the move constantly. I have found the Vodafone signal getting weaker and weaker with constant drop outs that makes communication very difficult to say the least. Even on the main national hwy there are growing areas of no transmission/reception

I am a customer of 3. I was Perfectly happy with 3's service ( hqve been a customer with them for 5 years)and had perfect 3G reception at my house (40kms west of Sydney) and in the cbd. Since the merger with voda my phone has struggled to make phone calls at these locations and many more not being able to access 3G where I previously could. This isn't what I signed up for!

Living and working in Sydney CBD one would expect excellent coverage, yet it is nothing of the sort - often times I am unable to dial any numbers, receiving an annoying 'BEEP' when trying to dail out. Dropped calls both at home and office are a daily occurance, and I know to stick my head up against a windoe if I want to talk for more then 30 seconds.

After complaining to Vodafone about a faulty handset, I received this email from the Vodafone correspondence team. Check out the attitude!

"Hi again xxxxxxx,

If any of the points in our correspondence have not made sense to you, please specify so I can try and paraphrase the common rationale that is being applied.

I look forward to hearing from you soon.

Kind regards,

xxxx
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au"

Ordered a phone from the vodacrap website and waited two weeks for delivery !Rang them up and was told "none in stock"This should have been shown on the web site before ordering.So I cancelled the order and it took at least 2 months to credit my creditcard due to their "Company Policy" for something not even sent out!WTF.I was tempted to contact Mastercard and demand a chargeback but I couldn't have been bothered.

Maybe if they spent all that money they are spending on TV ads and sponsoring the lame Cricket *yawn* on their network, they might not have these probs.

Vodafone - the only people who care about your cricket sponsorship are the Indians who keep us on hold for an hour in your lame, rude, annoying offshore call centres.

Working in the CBD in Sydney and living just across the Bridge. Reception is consistently full 3G yet calls drop out consistently after 1-2 mins, sometimes calls don't connect and get automatically directed to vmail, data services around circular quay are absolutely pitiful during working hours. One more note, customer service at the Vodafone store in World Square is the worst I've ever seen "we are just a franchise, we can't help you, you need to use the telephone"..... what a cop out. If you have the vodafone logo on your store you are representative of them, sort yourselves out.

After reading some of the comments, I'm not complaining about the people who work on the service centre, in the stores... as I understand this site it is about the performance of the network.

I keep getting dropped calls - all my friends keep telling me "there's something wrong with your phone" :-\

Calls dropping out, reception issues, poor data performance. Have sent formal complaint via email and also lodged to TIO. Hope I will be released from my current contract.

I live in East Melbourne - I see the skyline of the city not 200m from my open balcony. Yet do I get reception? Nope.

For a year now I've been manually turning off 3G when I get home. The EDGE network at least gave me bars to make and receive calls at home.

Time was when I'd re-enable 3G when I went out: no more. Why bother, when you can't actually use the internet connection? The bars are there but attempting to browse is a fruitless exercise.

Now, to add insult to injury, I no longer get a signal at all. "No Service", it says, unless I actually walk out on to the balcony. I'm in central Melbourne, for god's sake.

I moved to an office in Fitzroy a month ago. Guess what I get, sitting at my desk? Correct. No service.

If Vodafone spent half of their advertising budget on their network we'd all be in a better place. They should be forced to put a bar on new customer registrations until they've fixed their core infrastructure.

Disgusting, Vodafone.

I purchased an iphone 4 only 2 months ago mostly to send and receive emails. I have been unable to do this from day 1. Today Vodafail finally admitted that there is a significant issue and iphone customers cannot send email via the Vodafail network and have been unable to do so for 3 months!!! Continual call drop outs and data speed slower than dial up in a outback isn't helping their cause either.

3 is no better from what I am hearing.

ACCC investigates pyramid and other nefarious schemes, what about this one thats staring them in the face. Issues in sydney have been going on for 1.5 years now, started with no 3G coverage near parammata, to full blown calls dropping off. Got told that contract doesnt cover calls being received in your home, ok fine, so i need to get out of my house to receive a call. Then, get offered 40$ wave off for my incovenience, but calls still keep dropping off. calls last barely a minute and i keep getting charged connection fee.last months bill 305, before that 606, before that 400...and for this sort of service? ..i now have a separate telstra fone to which i forward all my calls..so atleast i can use the telstra reception.so that i dont get embarrased with my clients even when i receive callsss. F%&$ off Vodafone...ur hopeless, infact your ex-customers will setup websites to show potential new and already existing customers how worthless the service is, and infact even if i have to busker outside a vodafone store singing crap about vodafone and its reception, i will so do it now. I take that as community service

I've got all the usual probs, slow data, late SMS's, not receiving MMS's for hours... but what really annoys me about Vodafone/Vodafail is when you call up you have to wait on hold for almost an hour!

What an absolute joke!!!! Why, when they know how badly they are doing, do they keep people on hold for a whole hour? Vodafone is embarassingly bad, my contract ends in Feb and I'll be going to Optus or Telstra (who aren't looking so bad these days!)

Has anyone stopped to think it may be your iphone causing you grief and not the network?
IPhones are known to have reception and antenna issues ands only now that you have moved from trustworthy mobile phone manufacturers to the ifail that you are experiencing drop outs and low reception....

Unable to use my phone at home( Kariong), even though i have line of sight to the nearest tower. Even at Work (Pyrmont) the amount of dropped calls make it unusable. I lucky that work has given me a T sim.
My voda phone sits in y bag, cause it just doesnt work as a phone...Only way i can get data is via my home wireless...everything else is useless.

I have had an ongoing issue with my phone and reception for well over 1 year. I have returned my phone on 3 occasions to get it 'fixed'....nothing has worked. I have begged them for another type of phone to try, however, I have to wait until the end of my contract. I can't get phone reception at my house - my husband is with optus and he has perfect reception! I have been a customer for a long time...I can't wait until my contract ends. It is a nightmare, my phone drops out all the time, I feel so rude when this happens when I am speaking to work clients. Something needs to be done!

constant failing to connect and problems all the time with mobile broadfband............recently went for nearly a week without broadband signal, but no compensation from vodafone at all...........hopeless. disgruntled customer near browns plains 4118

When I tried to call because I was having issues with my voicemail I was on hold for just over an hour, then an Indian guy answered who told me to visit the website! I told him I had done this and he said there was nothing he could do as all the 'settings' in my account had voicemail switched on.

Also my date is PAINFULLY slow, facebook, smh.com.au everything takes ages to load (even if it does load).

My friend has Optus, and while he doesn't love them, he said he has never been on hold for more than ten minutes when he has a prob.

I blame Hutchison. Everything they've touched in Australia has turned to sh*t. Optus GSM in the late 1990's, Orange was awful in the early 2000's, 3 simply bled money and never really worked out - then Vodafone merges with them, and *bam* - Vodafone falls apart lol.
But honestly, your all getting unlimited calls, sms, mms & 1GB of data for less than I'm paying on Telstra for $400 worth - expect some drop outs, it's part of the deal.

Compared with other 2 major carriers, Vodafone is operating in a great budget mode and provide relatively good coverage. I am a customer and I am satisfied. If you are not happy, please go to other carriers to experience more and pay more.

latley my line drop frequntly , i rang voda and they test the line and they claim everything is fine. and asked me to either change the simcard, or mobile.and restart the handset, and then they ask em where and when the line drop they need the area , the intersection of road. and i gave them all that. still my line is very very ordinary.

Ordered a phone on 13th Oct. Still, over 2 and half months later they can't tell me when it will be delivered.
HEAD OFFICE IS 207 Pacific Highway St Leonards, NSW 2065.
Suggest we all pay them a visit in the new year.

On call surgical nurse, living in an area that Vodafone claims to cover. Six emergency calls in a row from my employer didn't get through. Vodafail.

calls keep cutting out and they keep charching for too much services that i dont use and when i complain its always waiting on hold for nothing or to get to someone who says you sighned up for this shit

Bought a prepaid wireless internet service from them at Browns Plains Brisbane...signal was worse than dial-up. It took two years and having my name put on the default register, a complaint to the T.I.O. and another complaint to the T.I.O. to hopefully have this company get off my back!! Unbelievably incompetent! The service number supplied was wrong! No one answered the phones and then they sent the collection agency after me! Hard to believe a TELECOMMUNICATIONS COMPANY could be so bad at communicating!!

NO 3G COVERAGE, WHEN SHOWING ON MAP IT IS HIGHLY 3G BROADBAND ZONE. AREAY WYNDHAM VALE, VICTORIA

My mobile can not hold a call on 3G, does not work for extended periods of time in Sydney CBD. Data does not work in SYD CBD. Called Vodafone and after an hour on the phone they told me to call Apple as it could be my Iphone. Needles to say this is total rubish.
My SMS's sometimes come a week late. Voicemail the same.

Vodafail stuffed up my billings and kept charging my credit card for overdue fees that kept rolling over - even though the bill is directly debited and i always had adequate funds. When i inquired in person, i was told that it related to the billing cycle. When i asked for it to be ectified i eventually got YELLED AT by a female worker in the Macarthur Square branch, in front of other customers. I said that i was going to make a formal complaint. After the complaint, i heard no response. Finally when i rang to end my service with them, they apologised and gave my free $50 credit so that i stay with them. I am now with OPTUS and have not looked back. Much better customer service and better reception. Vodafone is a big bbig customer failure. GO TO THE TIO. Itll make them loose control of their bowels over in the call centre in India.

Had a 3 broadband stick for data when travelling but kept being hit with massive roaming data charges. So while sill in contract, got a new Voda mobile broadband sick as Voda coverage extends regionally. Or so we were led to believe. Since getting it on 27/09/2010, we have not been able to get it to work. Tried multiple computers, it fails. Call Vodafone, on hold for 2 hours before being answered. Told we had to call back next day. Next day on hold for 2 hours. Told it was not activated by the sales person. They activate it, it worked - for the day. Next day it didn't work. Called and on hold for 2 hours again. Re-Activated it again. Next day didn't work again. Repeat above story each time we travelled for the past 3 months.

Major E coast city (in BNE) with calls dropping out, voicemail NOT functioning 2hrs 21 min & 6 attempts to contact C.S. at Vodafail when ....... you guessed it the call dropped out (more likely hung up on for the Call center to manipulate their stats.

I run 2 phones on a business contract (2 yrs( & have 5 months to run. After 18 mths of frankly a service that makes Telstra look "stellar"...n WTF??????

I would need a serious suck up session from Vodafail & some competitive pricing to keep me with them & I have been with them for many many years (NZ then Australia!)

Bought a phone that was locked to Vodafone but they promised to provide the unlock code. It took nearly a month and altogether appr. four hours waiting on call queues until they finally came out with a string of numbers. Ridiculous treatment.

I cant make or recieve calls inside my home, if i walk outside i get 1 bar if im lucky, but inside i get nothing, lucky me im on a 24 month contract.
I used to be with telstra and left because i thought they were too expensive, but i would rather pay the extra any day.

Remember everyone there is a new carrier out there with cheaper prices and they appeared on Today Tonight.
I am switching over to them.
http://www.amaysim.com.au/
Check them out and let me know what you think of them or have other people already joined them, might like to share their experience with me/us.
Sincerely
Ken

No covergae in most of South Gippsland Victoria including Leongatha, Sandy Point, Wilsons Prom. With 3 I had none of these issues; I was out of contact completely for 5 days and trying to run a business!

I lost my mobile BB network in the Byron Bay area this time last year - this was after a software update that took most of the east coast off line for 3 days - but service did not return to my area. Each time I rang it seemed they were using a 'random excuse generator'. After about 4 weeks they told me they would refund my modem and pre-paid spent. But that wasn't the point, it took me 2 weeks of research to determine that VF were the best value for my location. So I contacted the ombudsman. The Ombudsman determined that if they had supplied me with a service for the previous 6 weeks they had no right to now remove the service. Eventually, after 6 weeks my BB was finally returned.

Why do they do these upgrades just before Christmas - surely the busiest time of the year? Why is the call centre no able to directly communicate with the technical teams? If the real problem is overloading at certain times of the year, don't they boost the service during these time?

Vodafone took two weeks to port my number and after several phone calls to them finally got some action. I even had one guy hang up on my when I let him know about how unhappy I was. I have been using the network for around 3 weeks and have not been able to run my business from my iphone due to lack of reception, call drop outs & inability to load maps for directions to client's homes. Very frustrated to read about ongoing problems that were known when I signed up. I am so annoyed as I have now just had a client call drop out 3 times. How bad does that make me look as a business owner??

Quite often calls simply will not connect and if another vodafone customer calls me then quite often I answer and nothing.

When I travel to Sydney I quite often cannot get service when in darling harbour/china town area. Yet a friend sitting beside me can get service on his vodafone mobile. This has happened with 2 different phones now.

Well we are the lucky one's...we were able to get out of our contract. The way we did it is to take their advice. The call centre said to get a technician out to test the service (we had really bad reception at our house in Randwick). They never turned up and after a few follow up calls to vodafone, they finally agreed to let us out of our contract. This took a fair few phone calls, but finally we got out of our contract, without having to pay any early termination fees. We have been with vodafone for about 6 plus years, but the last 6 plus months, the reception has been terrible, the call centre takes a minimum of 40 minutes to get through, and voicemail turns up days after the messages were left. Vodafone did try to bill us an early termination fee on our last bill the cheeky ba$tards, but again we rang them up and got into them, and eventually they agred and reversed the charge.

Living in metropolitan melbourne you think I will be able to connect to internet immediately. Try something like 15-30mins to get a line - PATHETIC. Thank goodness I only have 5 months of contract left and I will definately pay more and go to telstra where I can have service

I spent Boxing Day at the MCG. If you think the performance of the Aussie team was bad, the Vodafone performance was even worse. I tried to MMS photos, send texts, update my FB account and tweet from the ground with very little success! Two major disappointments in one day ...

While my mobile phone coverage is ok, my internet has been almost non-existant since the beginning of September. The most frustrating has been ringing help desks, where I have been told that "we can't see a problem from our end"; " our records show that you are in a good coverage area"; "are you in a tall building mamm?"; "we will send you a sharing dock that will fix it"(no, it didn't); "oh, you've rang the wrong department [well can you transfer me through?] no we are having trouble with our phones!". And to the person who suggested contacting one of their shops, when I contacted my local Vodafail shop, I was told by the employee to not be upset because she was having internet problems at her home too. Ten days ago I was promised by Vodafail that they would phone me back to cancel my contract. Still no call, perhaps they are having more phone problems.

I use a Vodaphone mobile usb for internet access when I am away from my home office in Sydney (not Vodaphone). When I am Copacabana on the NSW Central Coast it is pot luck if I can get a connection.Sometimes I can go for hours at time with no connection. Makes working away from the office very difficult. I have rung and they have advised a technician has been to my location and the reception is fine. That is true but it would be more correct to add the words "sometimes". After my contract expires I am out of here.

I've been with Vodafone for quite a few years. My phone often doesn't ring & I receive a voicemail message straight away. Seems like I'm having to pay for voicemail instead of simply receiving a call! I have also simply stopped receiving texts, particularly picture messages.

I have actually being having serious network issues with Vodafone since June this year. This included,
- not being able to make calls
- entire network out for mins and sometimes up to an hour (ie no reception of any type)
- slow to non-existent data services
- SMS that were either not delivered or delivered over 24 hours late

I live in Newtown within 5km of the Sydney CBD and my house is actually 100metres from the telephone exchange, I have direct line of sight to a Vodafone mobile phone tower.

When I complained in June I was told it was a problem with my handset and went through the whole isolation test. I knew this was nit the problem because,
- I swapped SIM into another handset and had same problems
- my partner is also with Vodafone and was having same problems
- I was unable to call friends living in same area who were on Vodafone

After explaining all this to a Vodafone CSR I was finally given an explanation by Vodafone. The Newtown tower was being 'upgraded' which will take a few months so please 'switch your phone back to 2G until the work is complete'.

The biggest issue by far has been the lack of communication from Vodafone. No letter or email to explain what I was told over the phone, no date letting me know when services would be back to normal, nothing.

In short the access to the network didn't improve and by November I had actually found myself working around the Vodaphone problems by,
- switching my mobile back to 2G
- borrowing my neighbors mobile to make calls who was not with Vodafone
- buying a 3G data card and connecting it to a laptop using another Telco's 3G network

I primarily use my phone for business and have been on a business plan for 5 years. The inconvenience has impacted on my ability to work and I will be joining the class action to seek damages and compensation.

Four weeks ago I swapped over to another network after being on hold to Vodafone for over 2 hours. It actually took less than 30mins to swap to the other network.

I don't think Vodafone still understands how pissed off people are about this. When I complained in writing to Vodafone they denied the problems and said they won't be letting me out of my contract.

Letting me out of my contract is the least of their problems, I would have assumed losing our business, we have 5 contracts with Vodafone and have spent over 10k in the last 3 years was a bigger issue for them.

I use a Vodaphone mobile usb for internet access when I am away from my home office in Sydney (not Vodaphone). When I am Copacabana on the NSW Central Coast it is pot luck if I can get a connection.Sometimes I can go for hours at time with no connection. Makes working away from the office very difficult. I have rung and they have advised a technician has been to my location and the reception is fine. That is true but it would be more correct to add the words "sometimes". After my contract expires I am out of here.

When the original contract was written, the store made a mistake with my birth date. When I've rung up to ask for things, they keep telling me that I'm not the person who signed up for the contract BUT when I don't pay the bill, they're more than happy to talk to me! I've tried to change the problem on numerous occassions but it's just not getting resolved! Screw you, vodaphone, you completely suck!

Stupidly i have mobile phone and mobile broadband with Vodafone. Usually it takes about 5 to 10 mins to get connected to the broadband but lately it doesnt work AT ALL!! Have been in touch with em and aparantly they're investagating (yeah whateva) a possible faulty tower which is about 400m from my house.

Also my mobile phone doesnt work at home any more (probably the tower also). When i use it outside of my surburban home it is rare to get all the way through a call without it dropping out atleast once or twice. GRRRRRRRRR HATE
I will be definetly be wanting some compensation as i am paying money for a service which is virtually non-existant!

I'm with Crazy Johns, after having been with Vodafone for 2yrs & hating it! However, I found out AFTER I changed to CJ's that Vodafone is their carrier! My CJ plan is now ended THANK GOODNESS and I'll be switching to Telstra.. much though I dislike Telstra, at least I'll get coverage.. with Vodafone I couldn't even get reception in my own home!!!!!! This NEVER happened when I was with Optus (prior to switching to Vodafone).

I am with three and wondering if these complaints and law suit also relate to the 3 network as they are now one and the same. I often have reception issues with 3 as well as slow downloads.

Got told on Thursday by a Australia Rep for Vodafone I was able to leave this old tech carrier which I went ahead & ported out Friday night only to be told this morning by my new carrier that Vodafone haven't yet released my number it just never ends for me.
I see the Facebook,Twitter team ain't back till 4th Jan,thought with the mess they are in someone would be on hand. Few months back the Vodafone Group CEO looking @ selling AU operations well Sale price be $1.

I've been a vodafail customer for over 10years ! Finally had enough it took a month 9 phone calls and a total of 3hrs on the phone to incompetent vodafail customer no-service staff to get them to rescind a contract that I didn't even sign up for... Apparently it was my fault for not noticing it was on my bill ! Still only got them to repay half the money I was owed as I couldn't afford to waste any more time arguing with them ! GO WITH THE CLASS ACTION... I'm with a new provider now who even offered to come to my office to show me how the new phone worked now that customer service

I thought I was alone - but after reading these complaints I realise it is sub standard service I am receiving with Vodafone. I can be sitting right next to the phone it doesn't ring - will get a message sometime later (sometimes don't even get the messages) - poor service where I live (sydney metro) - absolute crap customer service - had to go to the telecommunications ombudsmen three months into the contract. Now it seems my phone bill is creeping up in $$$ every month - I am a low usage user and have maintained $29 average per month for around 5 years - now my bills are creeping up to $60 per month - can see they obviously want me to take up their "unlimited" plans. No happy Jan!!!

Live in the middle of covered area according to Voda coverage map, but my signal goes from no reception to full reception like a yoyo, LITERALLY. I have no coverage for majority of the day. This is DISGUSTING. This has been ongoing since MAY 2010.

I never know if my phone is actually working. I have had days where people have been texting and ringing me all day and I am receiving nothing. If I turn my phone off and then on again, alot of the time it will THEN get reception and I will receive all the messages that peopele have been leaving. So, I find myself turning my phone off and on again throughout the day, just to make sure. Crazy stuff.

takes forever to get a sensible response from th
eir servers for mobile internet and eventhen it is dead slow alot of the time. Sent from my vodafone mobile.

Company has a shared bussiness plan and locked in. So bad tempted to run seperate phone with Telstra.

I work for a mobile phone manuafacturer and part of my work is to test our phones performance on the Vodafail network. Some days i can make up to 500 calls a day testing for drops, data ect and on some days i get 85% - 90% call failures. Most of the issues started when they switched on the EDGE network and then when they joined with 3. When testing the other 2 carriers they have good quality and not the same issues i have been seeing with Vodafail. Unfortunately i cannot swap from Vodafail and i do hope they fix the issues soon.

I don't get reception anywhere in my house. In the middle of the city in Sydney.When you call them you end up on hold for up to 2 hours. They are taking our hard earned money and not reinvesting into their network..They must be taking the piss.

takes forever to get a sensible response from th
eir servers for mobile internet and eventhen it is dead slow alot of the time

thumbs up to vodafail for poor reception and dropped calls, no when my girlfriend rings up and likes to babble on i know any minute it will drop out, and now i got a good excuse for not replying to her frequent SMS,,,keep up the good work VODAPEACE.

for the past 5 months I have nothing but issues with reception and call drop outs, getting emails, using the internet and getting voicemails using my iPhone 3GS on the vodafail network. Initially i thought it was my old sim, so i got the sim replaced. still the same issue. then i thought it was my iphone. So vodafail sent it back to apple and i got a brand new replacement 3GS. still the exact same issues if not worse. I have now called vodafail umpteen times without success. apparently they are investigating my issues which is code for 'i dont give a damn'... so next week when ppl are back at work i'm calling the TIO to get out of this contract ($69 of money down the drain each month). Under the trade practices act they need to deliver a 'fit for purpose' product or service as decribed in their contract. I've also signed up for the class action lawsuit... will be going straight to telstra once my contract is up.

Quit wasting millions on your cricket sponsorship campaign Vodafone and start spending that money on the rebuild of your network. almost the biggest marketing presence with the worst coverage. even the Hutchison 3 brand and service was better before you bought it. dont underestimate the momentum to wipe out your customer base with litigation and complaint driven PR disaster. Cant see too many handset brands wanting to partner their precious brand equity with your dog of a product

I live in Melbourne. I can't get reception in my house, I can't rely on reception in the city and the mobile internet is very slow and generally only works every second day.

I wouldn't have signed up if I had known and I've still got 12 more months of the contract! Thanks for voicing the issue Vodofail.

was with vodafone for 18 months with constant call drop outs, they made me go into store and change sim card 5 times, it didn't change a thing once. Live 10km from CBD and had minimal coverage in our house, contacted vodafone about this they said they couldn't do an investigation on the reception as their service to do so was down... this happened 3 times I then switched to Telstra (which I am extremely happy with to this point, coverage is unbelievable, full reception everywhere, and no messy incorrect bills) then vodafone sent a disconnection fee and said it applied as I never got an investigation done on the reception issues, though their service to do so was down... I have called them for the past 3 months and been told they would call me back within a week, not once have I received a call back, emailed through their website, support said they can not help... but this is my fault?? trying to charge someone a fee because the service you are supplying is faulty does not fly very well..... vodaFAIL indeed

Very poor reception at home. Phone goes direct to voicemail when im sitting right next to it with an "outside coverage area" message. Dropped calls and poor reception calling out. To be fair though I had the same problem with an Optus connection at this address. Mobile Data speed is very poor though in the city.

Someone from ACT thinks vodafone is MASSIVE at 27 Dec 2010 11:17:13 AM
MOVED MY COMPANY MOBILE ACCOUNT TO VODAFONE. CONSTANT DROP OUTS AND ALMOST UNUSABLE PAGE LOAD TIMES FOR WEB (WE HAVE TRIED ON IPHONE 4, MOTOROLA LATEST, BLACKBERRY...ALL FAIL)

WE SPEND BETWEEN $2000-$3000 PER MONTH ON THE OUR BUSINESS ACCOUNT WITH VODAFONE.
WILL BE CHANGING IN THE NEW YEAR TO OPTUS

WORSE STILL...THE DROP OUT ARE AT THEIR MOST SAVAGE BETWEEN VODAFONE CUSTOMERS.
TIME TO PACK UP SHOP VODAFONE AND HEAD BACK TO EUROPE YOU ARE NOT NEEDED HERE.

Constant data drop outs, even as I browse the web right now. Total loss of reception, with the only method of bringing it back is to either restart the phone or switch in/out of airplane mode.

MOVED MY COMPANY MOBILE ACCOUNT TO VODAFONE. CONSTANT DROP OUTS AND ALMOST UNUSABLE PAGE LOAD TIMES FOR WEB (WE HAVE TRIED ON IPHONE 4, MOTOROLA LATEST, BLACKBERRY...ALL FAIL)

WE SPEND BETWEEN $2000-$3000 PER MONTH ON THE OUR BUSINESS ACCOUNT WITH VODAFONE.
WILL BE CHANGING IN THE NEW YEAR TO OPTUS

WORSE STILL...THE DROP OUT ARE AT THEIR MOST SAVAGE BETWEEN VODAFONE CUSTOMERS.
TIME TO PACK UP SHOP VODAFONE AND HEAD BACK TO EUROPE YOU ARE NOT NEEDED HERE.

I have very poot reception in my home-Mosman, My office-Edgecliff and in locations like Hawksnest NSW .
I also experience 3 drop outs when ever I am on my phone driving from Edgecliff to Mosman or in reverse

Stupidly switched to Vodafone from Optus when I got my iPhone 3GS - worst mistake of my life! Intermitettent reception, callers not able to get through despite full signal on my end, delayed SMS, dropped phone calls (coincidentally manynof these when on hold to Vodafone for help). Currently waiting on resolution of 2 month ongoing issue - my parents are overseas and when I SMS them they receive the message multiple times, and are charged for each one they recieve, Vodafone have said they know what the problem is (their server) but have not yet fixed it. I am counting the minutes until my contract is over to switch to Telstra - pricey but reliable (never thought I'd say that about Telstra).

I don't understand why I have to pay my bill for services that are not provided to me - surely that constitutes a breach of contract?? I'm paying for them to provide a service that they consistently fail to provide. Count me in on any class action!!

We live in the upper hunter valley and very rarely will a call last past 1 minute as it will drop out even with a good signal. I have rang them about this issue and standard answer is that everything their end is working fine. Yeah right.
The latest bug is when we go to Charlestown Square in Newcastle there is virtually no coverage. They have 2 Vodafone shops and they are trying to sell phones when they don't have any coverage.

I have been a Vodafone customer for some years. One year ago I changed to a $59 dollar cap plan. Bad idea. Constant dropout, including whilst on the phone to Vodafone trying to get it fixed. No Range outside of Melbourne. Finally got this fixed after some months by visiting a Vodafone store and taking nearly an hour. Then recently hit with a bill FOUR TIMES bigger than normal for going over the plan limit (by less than half!). Got a useless guy on the phone after a half hour wait who wouldn't explain anything and just keep reciting my call log back to me. Seriously. Phoned back again a week later and spoke with a more helpful guy who said he would put me on a better value plan. And then the phone dropped out. Website and 'My Vodafone' also completely useless.

I see Vodaphone is spending zillions on a new ad. $45 per month sounds great if you don't have drop outs and have decent internet speeds. However the latest negative publicity has saved me from the obvious frustration , particularly the poor customer service. Too bad whistle blowers are treated so badly , if not then I'm sure there would be heaps of vodaphone employees coming forward with the true picture of how bad things really are.

I have a 24 months plan. I have never been able to access data services. The staff are rude and arrogant. There has been no network upgrades since 2009. There is s serious capacity problem and Vodafone needs to act fast.

Working in real estate, calls frequently dropping out when talking with clients. Often I have to call back enquiries from a landline because the reception is poor, this is never convenient in the field. I am also told by many clients that incoming calls aren't going through to my phone, as if my phone were switched off.

The speed for data is a joke. This is the only reason my iPad is with Telstra and not Vodafail. Loading webpages with both devices(iPad, iPhone 4) side by side in both the CBD and the Eastern Suburbs of Sydney further emphasises the sub-par coverage issues Voda is experiencing.

If I had known earlier I would have signed with Telstra. (The price premium for their product was the initial deterrent, now it seems it is well justified.) I'm sick and tired of talking to 1555's Lara. I'm beginning to think ill just have to sit this contract out. Vodafone....never again.

i live about 300-400m from a vodafail cell station and i know it is one for a fact and i have 0-1 bar at all time in my house i cant even make a phone call without it dropping out, epic fail in my opinion. Not to mention that i also know vodafail has known about the problem for a long period of time in fact when they bought 3 out merging the 2 networks together causing an overload. Hence why we struggle through simple phonecalls.

Vodafone is an international brand and one of the best telecommunication company of the world,which provide its best service to billions of customers.
Me and my lot of friends have been using Vodafone for last almost 5 years but we never ever had any network problem with Vodafone i.e best network in Australia.
I can say that some Vodafone's rival companies trying to make bed reputation of Vodafone but it will never happen in long term as customer know that Vodafone is best....

I suffer constant network drop-outs for no reason at all, even in and around Launceston CBD. Then, if I go more than 20km out of the city I lose all reception altogether. I have tried to talk to Vodafone about these issues, but after an hour or so on the phone to three different people, and having sent a handful of emails, all they would tell me was that the problem must be with my phone. However I know it's not because I tried another handset to no avail and I have friends experiencing the same problems. This pathetic level of service is just intolerable. They can offer the best value plan in the world, but if they don't have the network to deliver it then it's just plain useless. Unfortunately I'm still stuck in my contract until September unless I can figure some way out of it...

I have zero coverage inside my home and it can sometimes take two days to receive a simple text message.

Definitely changing providers when my contract ends.

This time last year I was with Vodafone. I was in Tasmania and could not make a call from north Hobart to Sydney without the call constantly dropping out. My friend was with Telstra and could receive calls even in the middle of Freycinet national park. Then I went to Malaysia for work and could not connect to Vodafone's partner services properly. My colleagues had no trouble with Telstra. This year I switched to Telstra and have had no coverage or service network problems since ... but Telstra is painfully expensive. Australians simply don't have a choice where Telcos are concerned.

As 3 is now part of Vodafone the ACCC should take that side of the business into consideration.
You try getting a connection to 3 in the CBD or staying on 3 and not roaming to Telstra to pay roaming data charges.

3 is a bigger failure than vodaprone and they are the same company.