I want to complain about this on facebook, but I can't because I can't get service.
Why don't they just admit they are only a marketing company and have nothing to do with phones. Must be quite embarrassing for them to have anything to do with phoning in their name. It drops out in the middle of a CBD. WTF.

I use Vodafone. I never get service. I can't even call a 1300 number for company. I hate them and everything about them, and I would like to walk into a store so I can defecate on their floor.

Every day on the main highway at Lane Cove calls drop out at the same place. I have reported this on numerous occasions but to no avail, the reply being 'our coverage is a bit light in that area'. come on!! Sydney metro area, how hard can it be?
At my home in Cammeray I also practically have to stand outside on the balconey to get coverage - piss poor.

I am so sick of text and voicemail messages arriving hours or days after they are supposed to - especially voicemail. I have had 22 voicemails delivered in one day that were up to a week old - shocking VF!!!

o = GPRS the fastest you'll reliably get anywhere on vodafone.
E = EDGE you feeling lucky, punk?
3G = when?

"Many residents of fire-ravaged Kelmscott did not receive SMS alerts about the fire emergency until more than two hours after the Fire and Emergency Services Authority said they started being sent on Sunday afternoon." THE WEST 10/02/11.
What's the bet they're using vodafail!

I was trying to get my broadband internet reconnected after vodafone didnt debit my account for four months (thanks for the call/email.. anything!). I rang and got LARA the biggest waste of time. What happened to press 0 and we will transfer you to a customer service officer? Once I finally got the right word that Lara understood it kept asking for a mobile number.. it's mobile internet why the hell would I know the number? So if I hit random numbers it eventually hands up on me. Eventually I got through to some indian and was transferred twice before that person hung up on me. Then I tried again and the fourt person finally knew what the problem was.

Bought a phone two years ago online, cancelled the order was told there was no cooling off period. Didn't receive the phone or a refund. Contacted them again was told I had to call a number to get a refund because I didn't ask for one at the time (of course I want a freaking refund you idiots!!!! I don't just give money away). I'm still waiting for something...ANYTHING!!!!

I get continuous fail to send or indeed receive text messages & very rarely can I receive MMS.
The reception is so poor I even if in a populated area.

i have been with vodafone for close to 8 years. it wasnt until last august (2010) that i started to have problems.

i recieved a new phone through an insurance claim. the phone arrived after waiting 8 weeks for it, not only did vodafone not offer me a loan fone they also continued to charge me my monthly bill after stipluating that because i was not able to use the phone i would not be charged. when i did finally recieve my new phone within 6 weeks the phone had to be repaired, then 3 weeks later repaired again, when i asked to see what was been done to repair my phone i was told "upgraded the software", something i do each month myself at home. finally at xmas my phone needed to be repaired for the 3rd time. instead of vodafone following their guidelines of replacing any phone that requires repairs more then 3 times or more then 2 repairs required within a 3 month period my phone was sent away again....no phone for 4 weeks, no loan phone offered, buils kept comming. then the day after i recieved my phone back condensation formed in the screen, i took it back to ask what it was and why i didnt just recieve a new phone i was told that all of the repairs were now classed as my fault for causeing them and that i would have to do another insurance claim or buy a new phone outright, even when i should have had the phone replaced over a month ago. i am once again without a phone.....but will still continue to be billed

as for LARA....billing enquiry doesnt sound like account update....

for nearly a year i have been trying to change my last name on my account yet in store and online and on the phone cant do it....hmmm...maybe because im not the person on my bill anymore i shouldnt have to pay for it???

Broadband coverage....MY ASS u have broad band coverage, my mobile broadband dies within 5 mins of been conected, then as soon as the slightest bit of cloud forms in the sky i loose all 3G netwrok and am back to gprs...which is slower then dial up....does anyone know how slow that is anymore...it means i wait 5 mins for one page to load and then as soon as it does i loose the connection...vodafones excuse..."ur situated in a delicate area that requires clear skies for the connection to be made" or and i love this one "the tower is been repaired...estimated time of repair...unkown". yet the bill continues to come and my service continues to be shit

call vodafone..lara get fucked im pressing 1...account information....transfering you now...
"hi you are speeking with Rakeesh, how may i help you?" hi i would like to talk to someone about my contract please. "certainly let me transfer you to the appropriate area"....BEEP BEEP BEEP BEEP...bitch hang up on me
call back "hi your call is important to us so jus hang on and someone will be with you right away...ur estimated wait time is 38 to 45 minutes" ARE U FUCKIN SERIOUS????? I WAS JUS TALKING TO SOMEONE!

vodafone used to be a respected and well conected tellecommunications service, now its is worse then telstra..and trust me thats saying something. i need to get out of my contract and jus chill on prepaid for a while, but with no phone, a company that will try and screw you out of every single cent you have and doesnt want to listen to you, i dont see that happening anytime soon.

Every time I try to update a website or download a small file on my phone, the download will constantly drop out and I am told I do not have an internet connection. Most of my data usage on my bill is from restarting a download after if fails 2 minutes in, sometimes over 10 times. This is incredibly frustrating!

It's quite frequent that I got the message saying service not available when calling someone who works in the Sydney CBD. Please don' tell me the city is not in coverage.

I wrote to Vodafone complaining above the poor connection service a month ago. Since then I haven't heard from them and today I was told the number I gave out was wrong. True, the number is wrong but does it take so long to find out that I make a typo in the email?

So frustrating to try to make calls repeatedly only to have silence and then then the 'call failed' announcement. Have given up, am moving providers

Can anyone advise how to get out of a contract under these circumstances. For example, you cant make or receive calls on the phone??? Only been on plan for 5 months and out of my limit of $450 worth of calls, I average $100 usage per month because I cant use the phone most days.

All calls divert to voice mail. Cant make any phone calls. When I do get a brief window of opportunity to make a call, I cancel call divert only for it to come back again within minuted. Endless calls to vodafone (on landline) over months have not dealt with the issue. I still dont know what the issue is??

I just want to change my number but tried yesterday for one and a quarter hours
on hold it was then 8pm their closing time. Phoned this morning right on 8am
their opening time and after 45 minutes I had to hang up to leave for work. I tried again when I got home from work at 6pm and gave up at 7.15pm as I had to
out. Sent them an email telling them their service was "no service" and when I pressed send I got an email saying "we have received your message and someone will respond to it within 10 days" What a joke.

After having prepaid mobile for 6 years, finally went onto contract in September 10. The Samsung phone could not get reception at my workplace. It took 3 months and many many hours (28 all up over several weeks) waiting on the phone to convince vodafone to exchange handset for a Nokia. I now get reception at work. If and when the phone works. 70% of the time, at home and work, calls go straight to message bank. Then I cant even make phone calls on it to retrieve messages. Cant get calls and cant make them. For this I am paying a monthly fee. I cant afford to spend another 28 hours of work time over more weeks trying to get the issue resolved.

Vodafone management failed hard.

I live in Palmerston 15mins drive from Canberra and I experience constaint drop outs using vodafones blackberry 3g service and have to revert to 2g services.

Cheers

I live and work in the city and have tolerated bad service for the last few months, but now I am almost 9 months pregnant and NEED to know that I will be able to use my phone if need be rather than getting the old 'No Service' message(have no landline). I have actually broken the on/off button on my phone from overuse, trying to get it to research for the network. I have sent Vodafone numerous emails, and they appear to be helping, asking for three examples of failed calls in the last 78 hours - I keep telling them that no service is my main issue and they keep asking me for examples of calls. How can I give examples of failed/dropped calls when I can't even make calls to begin with?!!! Grrrrr

I changed from Optus to Vodafone to save 5 bucks about a month before their network crashed and now am having to deal with what they call a network. My mobile data is like going back to dial up internet with really, really... really... slow data speeds and pretty much non existant mobile tower switching. Every time I move a suburb my phone doesn't register on the network to the point where I have to turn it into airplane mode and back out to reset it's connection with vodafone.... 5 bucks...

Have been living back in Oz for only 4 weeks since being in the UK for 6 years and am absolutely disgusted by the vodafone current vodafone service. My calls keep dropping out, I get no reception when I have full bars, I get connection errors and the only way they fix is by taking the battery out and putting it back in again.
Vodafone have replaced the SIM and claim they have no current issues!!!
I'm glad I am on a month by month infinate plan, goodbye vodafone!

Can't seem to get on to the Vodafone network...again

the service bar is there but i can not make or receive calls

I just left vodafail now I'm with Telstra & Internet it's much much faster compare to vodafone & optus. The service on Telstra much better & signal much much better then optus & vodafone

Now waiting over 70 mins for support to pick up.
Trying to connect to my customers and am not able to.
Who will compensate me for picking this useless network?

internet speeds less than I could get on dial up in 1991.
Vodafone is a sick joke

No reception at home.... (Live in St Lucia 4km from the CBD of Brisbane) 800 m from University of Queensland...

1 bar reception at work... (Brisbane CBD)

1 bar recption on the way to work.... (Corronation Drive)

No reception at all out of town... (I often drive to toowoomba)

Very long wait times for service...

Got given the worlds longest run around to solve any problems... try a new sim... try a different phone... oh we will need a technician to investigate...

1 month later they call me and say... oh gee you were right there is no reception.... too bad...

sorry vodofone... your gone!

Signed up on 31/1/11 @ 3pm told me would port within an hour 4.45pm call vodaFAIL, tell me will be dont tomoro morn @ 10am, 11.30am - still nothing, asked if i could just cancell whole thing cuz it hasnt ported, said no has started porting will be done in 3 hours (30min later done)

MOnday spent total of 2 hours on hold trying to sort out why my net wasnt working in GEELONG CBD, phone dropped out twice while on hold as well :S, make me do system reset and test sim in another phone still dodgey!

Tues took day off work called vodaFAIL @ 8.55am - last person I spoke with was at 3.40pm WTF!!!!

Told me need to investigate will need 3 examples of calls dropping within 24 hrs phone had dropped out 5 times while on phone to vodaFAIL! told me that i need 3 diff numbers and to call as many people as possible and log if the drop out.

Called back on wed morn to give the numbers that dropped out told me we had issues tues night so those calls you made WONT BE COUNTED! I said well it dropped out at work this morn, she assured me i only needed the one example (i think she is full of shit)

Meant to get back to me about it today still waiting... while on hold to vodaFAIL on tues - called the TIO as it is insane to be on hold all friggen day!

The 10 day period for TIO is up tomorro, see what happens...

Its so CRAP!

voda scum, you have no idea on how to run a mobile network - "VHA" ? what a joke !
2 idiots working together = no customers = no company.

Internet speed on laptop dongle is often in single digit Kbps speed.
This is about 1/1000th of the speed advertised.
I'm glad I got the 365 day plan - it might take that long to download some U-tube clips.
Service assistance and help ? - even if they double thier human staff in this department it will mean there are only 2 people manning the phones.

To the many other frustrated and fed up customers of Vodafone,

I would like to share my story in the event that it helps the cause.

Background: A Vodafone customer of 12 years, I was a bit dissapointed to encounter problems with my service having only moved from one major city to another (Sydney to Cairns). I cannot get any reception at all where I am now in Cairns (Kewarra Beach).

No Option: After letting it go a few months to see if it improved, with not even an iota of improvement, I decided I would finally call to enquire and possibly cancel the account if it could not be fixed. I clearly had no choice.

The Run Around: So I called Vodafone today. Went rhough several differnet voice prompts and still didn;t get to where I wanted. Finally, after being on hold forever I got through. The guy I spoke to (who I could barely understand of course!) told me that he would transfer me to "Connection Services" and if they said there was an issue and that there was no immediate action to rectify the problem then I would be waived the exit fee of $300 on my contract. He then transferred me to a lady in that section (again who I could barely understand!) who asked me some questions and did some checking.

The problem: Finally this lady came back to me and said yes it is an area that cannot acces any of the broadband services and it is a low GSM area. She then insisted she needed to transfer me to someone else.

The Pain: I advised this new guy that I was disappointed that after 12 years of Vodafone as a customer I unfortunately had no option but to cancel my account. He then advised me that I did indeed need to pay the cancellation fee. I protested, naturally, and explained what I had been told by the other departments and asked why I would pay an exit fee if I cannot use the phone?

The Pathetic Attempt to Justify: He said that on his little computer it said my area did not allow access to broadband services but I should still be able to make calls therefore the phone can be used. I told him that this was not the case, the phone did not get reception and I was unable to use it hence I would expect that Vodafone would waive the fee. The conversation then got more intense as he tried to tell me that because I ahd moved to an area where they had bad service that Vodafone could not help me. I asked how this was my fault? He said they cover 94% of the population and that there are just some areas they dont cover that well. I told him that Cairns was a major city and I would expect this response if I was living on the tip of Cape York! Again I asked how it is my fault that Vodafone cannot provied me service? He then went on to say that because I changed adresses that this was the problem and that all services are checked upon time of sign up to new contracts. He said they had only changed my new address with the first call I placed today. I told him that the local Vodafone Shop where I signed up for the new contract took my new details and updated it in the system. At no time did they inform me that I was in an area that had limited reception. No fault of mine that the change of address did not reach your records at Head Office; they certainly changed them in front of me and issued me with the paerwork.

The Audacity: He told me there was nothing they could do. It is not there fault that I am in a no coverage area. He said the best he could do was reduce the monthly fee. I was outraged, naturally, and asked why I would continue to pay for a phone I could not use? We then continued to go round and round in circles arguing and him trying to justify why it was not their fault. He then said the best he could do was half the exit fee to $150. By then there was just no way I was giving in so I told him this was ridiculous and I wanted to speak with a manager or their legal team. He said no and they would tell me the same thing he is telling me. I was further outraged. I said I would take the matter to the ombudsman and he said that is my choice.

The verdict: There is no way I am paying a fee. I only wish I could take them to court as this is the most ridiculous treatment I have ever recieed as a consumer. That's what 12 years of loyalty gets you does it!!! If I had known this was the way I would be treated i would've jumped ship years ago.

Thanks for giving me the chance to rant and vent!!! I only hope something comes of this and Vodafone is taught a lesson in customer service and consumer rights.

Kind regards,

James

I've had the worst service this week. Social app's on my iPhone such as Facebook/Twitter/MSN are taking several minutes to load/refresh, or the request times out altogether. I can't even post a freakin' tweet without having to switch my phone off and on again!

Signal has been poor and sometimes this week I've had no signal at all. I haven't been able to make calls from my phone all day! I work in SURFERS PARADISE and live in Varsity Lakes on the Gold Coast! 3G Network is supposed to be strong here!

When we signed up to our plans, we were told that Vodafone had the best network in SA! WRONG... no coverage while at work in the CDB, spasmodic coverage across the city! Calls not connecting (even when someone right next to me calls!)
How can we get out of our plans?

QUITE SIMPLY THE MOST DISSAPOINTING PHONE CARRIER I HAVE EVER BEEN WITH
1.DROP OUT EVERY DAY
2.MESSAGES COMING IN DAYS LATE
3.UNABLE TO GET A LINE OUT TO MAKE A CALL
4.TERRIBLE RECEPTION
5.SNAIL LIKE DOWNLOAD SPEEDS
BASICALLY I WANT TO BE RELEASED FROM CONTRACT, AND IM GOING TO TELSTRA.

ENOUGH IS ENOUGH

I have not been able to receive or make any calls from my phone in the Adelaide CBD since last week. As soon as I get out of the CBD I can make calls so I know the phone itself is fine. My wife is also with Vodafone and she has had the same problem each time she comes into the city. I called the Customer Service line and was on hold for a long time with a call centre presumably in India. After giving all my details many times over I wa informed that there will be no coverage until the end of March or early April 2011. What the? We are talking about the CBD here in Adelaide. I said to the rep this sounds a bit surprising to which he responded that he would see what he would do. He then put me on hold for another 15 minutes only to then disconnect my call. What lousy service!!! I will be leaving Vodafone as soon as I can and I warn everybody that the service is very poor. No calls in a CBD for 2 months, what a joke!

If I don't get released from my contract soon, I'm definitely signing up to that class action lawsuit. They make excuses, saying "oh they're just upgrading that area now. It will be completed in _____ (whatever the next month is)". "I'll just put you over to our technicians who should be able to fix the problem for you"

Very generous Dropouts , late voicemail up to a week or so ,,incomprehensive text messages when checking account balance,poo r voice quality.Just about anything that go wrong DOES.

Billing problem for the past 6 months!

Vodafone, "let me put you on hold."
A few minutes later, "beep...beep...beep"
THREE VODAFUCKING TIMES!!!

Vodafone last month, "we'll give you $173 credit for overcharging you for the past 6 months"
Vodafone next bill arrived today, "lets start overcharging you again because you're fucking dumb client"

As of this morning, When iPhone is turned onto 3G I cannot recieve or make phone calls. 2G allows for this to happen

Support cannot give me any answers!

Hello can someone please explain to me why does my mobile phone keep showing
Inactive USIM its been like this for over an Hr and i cant even make any calls WTF ?

having poorer and poorer coverage as the days go by.
Telstra directory states vodaphone has not renewed their numbers in the white pages since before christmas

I have been informed by Vodafone Customer Service that there will be NO 3G Signal in the ADELAIDE CBD untill the end of MARCH...
What the hell?
I have 2g, I also have 2GIG of data I can now no longer use, not that I could use it before because it would always drop out.
What a jock of a company.

30 minutes to get through to customer service and still havnt spoke to anyone, all to get a handset unlocked which of course wouldnt owrk on there web page. unbelievable what these guys doing. everyone cancel vodafkers

Poor reception, drop outs, internet drops on and off. I can't even get transferred to technical support. tried 3 times and all 3 times I get disconnected from the call once I get my call transferred from the helpdesk.
How epic is that? Can't even lodge a proper complaint. Will try again, but doubt it will get through again.

Had a very bad day yesterday...Drop outs in South Yarra and Doncaster....Constant..very annoying when you are on a conference calls....How long can this go for?
VHA has screwed this up......i knew we where in trouble when they merged!
Bring Russell Hewitt back! (Former CEO Vodafone) He would never let this happened!

Everytime Vodafone resets the APN configurations which has been done twice over the phone now it works for a while then it just stops working and I can't get emails, internet or look at apps and my area has 3G Coverage.

when I first activated my phone it worked for a couple days and then quit receiving inbound calls, this I did not know for a couple weeks while I happily put my number on my CVs and left with various employment opportunities. finally I noticed that I was not getting any texts either and asked a friend and they said that they never could call me... I spent 3 hours on hold and gave up for that day, the next day I spent 2 hours on hold and finally got through, after trying everything with the phone and still not being able to get it to work the guy said there was nothing else he could do and I had to take the phone into a vodafone store and swap the sim card... after an hour at the phone store they got it working. long story short, week later does the same thing, 3 hours at a phone store, worked again for a week now for the third time I can't receive any calls...

no internet for 7 weeks all calls are short or not at all

i recieved an offer to swap my Three mobile internet to Vodaphone - promising better prices, better service - etc etc etc. Their customer service was so bad and I spent so many calls trying to fix it and being sent from department to department without succes I cancelled my account within the first two weeks (which required far too long with their "cancellations" (ie. retentions) area and finally a contacting the TIO to get them to drop the charges for my first months "free service".

What I didn't realise until after all that was that even though I had been assured that when I "swapped over" they would take care of cancelling my internet account with Three - THEY DIDN'T!. Two months later (and not using my Three account, assuming it was cancelled) I have looked at my Three account and realised that they never cancelled it and had I actually ended up with Vodafail, I would have been charged for both.

So, if you are a Three customer that got that offer in December and swapped over, make sure you check your situation!

1 The sim I bought and have been using for five years is not in my name. Vodaphone won't let allow me to put in my name, I could get a new sim but half my contacts would lose me.
2 After assurances from Vodaphone that my phone with roaming would work in the US I get there and have to buy a new American phone because there is no coverage for me anywhere.
3 Wankers change my contract without telling leaving me with a useless $29 piece of paper.

I have been trying for over a week to get my usage details via the vodafone website, every time it comes up with an error. I have tried using 3 different PCs on 2 different ISPs. This is not something I want to get listed over the phone, I need to know my usage details.

Had a huge mess which I have already listed on this website.

So (thought I had) escaped vodafone.

Now, at teh same time as escaping vodafone my iPhone stopped working. So temporarily switched to another phone.

I went to the apple store to have it looked at to see if i could get it fixed and they needed a sim in it. So put in my new XXXXX sim in the phone and it didn't work. Apple informed me that all iPhones other than those bought directly from Apple are locked to the network that you bought them from and that i would have to contact vodafone to get it unlocked.

So went to the vodafone reseller that I got the phone from whowhen I bought it TOLD ME that it was unlocked as I was going into a contract. Noting that all my previous phones fomr vodafone were never locked.

When I asked them about it now they simply told me that they would never have told me that and said again that i had to contact vodafone and it would be about $200 to unlock (a broken phone remember). So they lied.

I went to the unlock section of the website. put in the details required of the serial nmber of the phone. It came up as unrecognised and a message saying that vodafone will contct me within ten days. From past experience I doubt they will. I also doubt there is any chance now of unlocking it.

I am not going to spend a week of attempted calls, that dropp out or be put on hold for hours to try and talk to someone about it.


So lies from the reseller now and useless phone.

Was teh only provider i had used and was with them for 13yrs. will never return

sigh

Someone will call me and leave a voicemail but I don't get a message or any indication that a voicemail has been left until 5 hours later or the next day, I called Vodaphone and they said there is nothing wrong my voicemail... that's it.

i lined up for a bazillion hours in store today to renew a contract and get my iphone. i had to ask so many questions, the guy offered nothing. and he said it'd be connected in an hour. its been eight hours. fail vodafone. looking forwards to the next 24months with you....

We moved suburb last week from Caulfield North to Prahran, less than 2 Kms away,

And my partner and I are both on Vodafone.

We have no reception in house and very low in the middle of the street and backyard (prone to dropping out constantly)

When we were sold the devices we got the Vodafone bs of we cover 90% of australia, so of course we assumed that would metro area for sure.

Now we are up the creek. I work emergency call and I soon will be out of contract but my partner recently signed up to a 24 month contract.

We need help. Vodafone is a complete fail, and should not really be able to claim to provide service, even in our old address our signal was very poor 24/7 but at least useable. We have tried a few diff handsets but they just suck, plain and simple.

I bought a HTC Desire HD Smartphone in December 2010 through Vodafone on a monthly plan. Great phone with all the bells and whistles. However, I have had the words "Limited service, emergency calls only" emblazoned across my screen since I got it (by the way, I live in metro Melbourne not in Timbuktu). Despite numerous calls to Vodafone and even face to face contact with the 15 year olds who work in their stores, still no joy. They have now taken my phone to be "checked" (a process they said could take 3 weeks). A very unhappy customer!

I have been with vodafone for 10 years this year! wooo... I just thought everything you guys are discussing here was NORMAL! WTF>???? You mean good service and reliability is possible??????

Been on hold since 6pm waiting for someone to answer. It's 8 8.20pm.

This is not another horror story. I have just read through a lot of the complaints on here against vodafail & if you were not involved with that company you wouldn't believe it. We all seem to be poor innocent victims of this corrupt organisation. The complaints against Vodafone are surely reaching the ACCC. How much longer will they be allowed to con the public with their TV & newspaper mass advertising of products they do not supply whilst signing people up to virtually legally unbreakable contracts & ripping them off without any reasonable way to complain?

sick of no reception sick of waitin for them on the phone sick of wrong information (and now i have to get a police report for a phone that I LOST dont our police have enough to do without me getting them to wright out a lost report on a phone) i have now been told i need to pay $175 to get a replacemant phone i told them to shove it in the bin paying extra on my phone for insurance for 12 months i lost it in the floods in S.E Vic on friday helping a friend! 12 months to go and vodaphone can go to HELL there a complete JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

One positive thing that can be said about Vfone today is there have been no call drop-outs. In fact there has been no mobile/internet connection all day long. Just perfect when you are in the middle of a house purchase and need to talk to agents, lawyers, building inspectors ..... are we going to get a rebate or do they just bill us the entire amount for a service they can't deliver? Some would call that theft.

I posted a few days ago, about how Vodafone had agreed to allow me out of my contract with no fees, and I was waiting on their letter which they said would include further details. But after over a week and still not receiving their letter, I decided to call them and ask what the problem was.

As I expected, 35 minutes on the phone, no solution.
Here's the problem, the lady said that it was actually the TIO who was sending me the cancellation letter. Is this true? or is the letter being sent directly from Vodafone?
I was suspicious, because if it really was the TIO sending the letter, then why would Vodafone send me a text message stating a letter was to follow with further details?

After 35 minutes on the phone, the woman said she had left my contact details with the TIO, and they should contact me within two days. Anyone been through this?? is it Vodafones responsibility? or the TIO?

Just moved to a new provider!! Very very happy ! Vodafone were good till about 8 months ago when calls were dropped more regularly and txts sometimes took days to be recieved, Soooo happy now that my contract is finished and I don't have to put another dollar into the vodafone network WOOOOOOOOO

I just rang the cancellation depart to get out of my contract. of course they answer instantly.. the call dropped 5 minutes in yes... can't ring back now for some odd reason the "service is unavailable".

grr

I have posted lengthy notes on here previously, the last one telling the long boring story of Vodafailure going on over the last month but I seriously thought I was rid of them when they agreed to cancel my account because they could not provide satisfactory wireless Internet service.

Today I received an email invoice again for this month (in advance) for my CANCELED service.

No ringing Lara this time, no discussions with our Commonwealth cousins, just straight to the TIO online complaints page. I hope I add to the numbers of complaints that bring down this revolting excuse for a telco.

Can't check how much i have left to spend for this month, 1512 is not working, neither is the balance check thing on the website... if i go over, i will be kindly asking them to foot the bill!

Really, really poor 3G speeds.

Not only the service has degraded significantly over the last eight months. I started checking weekly my current spend to insure I don't get ripped off. But today, I went in to check and to add insult to injury, self service is not working. So now I can't even see that Vodaflop is ripping me off in advance of the bill.

Receive a bill via email, log into their site and you can't even pay it! EPIC FAIL!

Can't even receive phones call......phone doesn't even ring, goes to voicemail directly.......wtf Vodafone......time to ditch the wankers and jam their pox ridden Iphone 3GS up their arse!

ok guys i've put a few posts on and want to let you know there is hope!! after 2 weeks of arguing with vodafail i got out of my contract 10 months early...heres how. (this is for an iphone but will prob work on others and is what the vodafail team in store told me) call "lara" ask for retentions and upgrades....tell them you want out coz of poor service if this is the case....they will try offer deals...dont accept unless your happy with them...ask for an investigation into service/coverage/reception in your area and that if they dont resolve it to your satisfaction you are going to TIO. they will say they will call back, they tried while i was working i answered and asked for them to call back later...no call. waited a few days and called them and asked for resolutions team...guy did a few checks and "yes ma'am your in a low service area we will release you from your contract just send phone back in post bag we send" gladly sent their dodgy phone back....also if you dont get the postbag in said amount of days go instore and get them to make note that you looked for it!...now too see what they do with my bill....goodluck guys!

Customer care promises to phone back in an hour - no call. This happens 3 times in 1 day and they just keep passing the problem onto someone else. Cant understand people on the other end. Have to repeat yourself 10 times so they get what your saying. As soon as my issue is resolved im going to Optus.

Frequently lose all reception at work and calls regularly drop out at home despite these areas both supposedly having Vodafone coverage. Throughout all of Sunday 6th February I had no reception whatsoever.

Continuous dropped calls, generally poor reception, next to no data access

Last august my mobile broadband contract with vodafone ended so i was paying as i went. Anyway my modem broke and they told me that i had to either purchase a new one (for $200) or i could cancel my plan (at no cost as contract had finished) and start a fresh one on the new bundles and get the free modem which I choose. So they cut my sim up in front of me and threw out my broken modem. So 6 months down the track I get a letter of demand from a debt collection agency saying that i owe $400. I was confused as I make direct debit payments every fortnight. ANYWAY long story short it turns out that they didnt actually cancel my old plan so I have been continuing to pay that one and the new one was sitting there building up with no payment. But instead of trying to fix it after numerous phonecalls last night I was put on hold and when the call centre person returned (after 25mins)they advised me that they had been speaking to the supervisor and that my case was considered fraud as I told them I only had one mobile broadbamd account. They said someone will contact me within 24 hours to disscuss it further. So because of THEIR mistake I am down money, have been referred to a debt agency AND accused of Fraud. Seriouly Vodafone. YOU ARE USELESS.

Vodafone is starting to tick me off. I have had my phone for 10 days, changed providers, and the phone loses signal, drops out while I am on a call and in my room does not have signal at all. I got a new phone from them as well and the phone lags, it freezes and the battery dies within hours after making a 10 minute call!!!!!!!!!! I am so annoyed and when I went to vodafone they didn't even help me with this problem!!!

I've had problems for the last 3 months with Vodafone regarding my mobile phone and my USB mobile internet. Calls drop out constantly. Yesterday was the last straw for me as i had no service on my mobile phone for 6 hours. It's just no good anymore.

Called to find out if i could purchase a charger from my local store (on hold for 30mins), was told they have no way of knowing or finding out and was given the phone number for a north sydney news agency... huh?

Amongst all the other issues I am having with them, I missed all my birthday calls and voicemails yesterday :( I thought everyone had forgotten......

Everytime I try to go on the internet on my phone, vodafone takes upto 10 minutes to connect to the internet or go on facebook using my new iphone 4. When I use my own wifi at my office the speed is amazing. Vodafone been with them for ages now ready to leave.

"Our network is not good enough, and what's letting us down is coverage"
At Vodafone Sales Conference, Sydney

Michael Young
Chief technology officer

Download rates from the Vodafone Wireless Modem are continually dropping to 0.00 kbs and changing from 3G to HSUPA which is so slow that I just give up trying. I have lost the opportunity to purchase items on E-Bay due to this recurring problem and believe that Vodafone should somehow increase their transmission signals.

I have been with vodafone for over 6 years i have a 3G doogle and Mobile on a contract for the past one and half months i have had lose of coverage every day while in middle of calls i lose coverage and call drops. My doogle most of the time doesnt connect to the internet and keeps getting error if my 3G bill is looked at i have hardly been able to use it due to this reason i have 2 other people in the house who are vodafone and having the same issue. I am disappointed as i have been a long time customer with them and feel we should be advised is there are maintence issues or upgrades rather than being left with no service and paying for it.

Dear Vodafail posters,

As a very recent ex-employee of Vodafone, I want to share my disgust with what has been created here.

RANT 1.

I totally understand people need a place to vent frustration. Heck, why not create a "customer-fail" website for Voda employees to vent about how John Doe bought a new phone and then moved to woop woop and now wants his money back. Or how Jane Doe bought the latest greatest gadget and wont let anyone show her how to use it, instead she demands a full refund and compensation for her "dramas". Both John and Jane will come into the store, rip shreds off whichever 17 year old girl they can find, demand to speak to the manager, who, in all of their power, can only do their best and refer them to higher power (customer care have the highest power). This then turns into a tirade of abuse as they REFUSE to take responsibility for their own problem and would rather post on a website, abuse innocent staff, and embarrass themselves with their own stupidity. If you are signing a contract, DO THE RESEARCH. Its pretty obvious their reception sucks, so DONT SIGN A CONTRACT. You have opportunity at every point to ask questions and get all the facts BEFORE signing, and once you DO sign its YOUR problem if you didnt do the research. I think you'll find most employees are fairly honest about reception in problem areas (much to HQ's disapproval).

RANT 2.

John and Jane Doe "cant" wait on hold for 30min. They're happy to wait 1hr at a restaurant on friday night, but to be made to wait on hold for a company with almost 2 million customers is apparently downright disgusting. Have you tried calling Telstra or Optus lately? Use the call back feature. Try resolving the problem YOURSELF. Have you tried turning it off and on? (this sounds stupid, but reconnecting to the network fixes 9/10 problems and is the first thing tech support will ask you to do, the second thing is a factory reset) If neither option will fix it, you dont have reception! How is complaining or abusing staff going to fix the issue? Still, they will clog the phone lines waiting on hold just to ask questions like is my bill due? How much data have i used? How long is left on my contract? Do you have iphone 4?

RANT 3

YES, THE CALL CENTRE IS IN INDIA. These are people too, and during my stint at Vodafone, I made friends with some of these people. Calling them pappadums, currymunchers, ragheads, curries, bombay bimbos, ching chongs (they're not even chinese...), and every usual australian slang insult is not only unnecessary and non-productive, but DOWNRIGHT DISGUSTING BEHAVIOUR. YOU SHOULD BE ASHAMED OF YOURSELVES. They are trying to do their job as well as they can with as much power as they have been given. Do you really think they WANT to come to work every day just to rip you off, just to "steal" from you, just to be "greedy", and to cop such a massive amount of abuse each and every single day. You can see why the call centre is not in Australia. Noone here would take that crap for 2 seconds. GROW UP. What happened to decent behaviour and treating everyone fairly. This is Australia, we are not a backward racist nation.

RANT 3.

Retail staff are always young. 3 reasons... Firstly, you can thank Labour and unions for pushing award wages so high that it is too expensive to hire older people. Secondly, if Vodafone hired more experienced staff, they would have to pay more and charge you more. Hello Telstra. Thirdly, noone in their right mind would apply for a job at Vodafone just to come to work everyday and cop abuse from idiots who cant handle a problem sensibly. Give these staff a break. There is minimal training, and definitely not enough staff to cope with the amount of outright ABUSE they cop every day. Honestly, the sheer amount of abuse employees have to withstand regularly and i mean REGULARLY reduces staff to tears, people have to leave and go home because they are emotionally scarred, people have been physically threatened (myself included), sworn at, belittled, defamed, insulted, dragged through the dirt in front of other customers and colleagues. THESE ARE REAL PEOPLE WITH REAL EMOTIONS. Do you honestly think we WANT to NOT be able to help you? It has ruins relationships, lives, dignity, self esteem, people come out of it with temper or depression. Would you walk in to a car showroom and abuse the salesman because you didn't put oil in your car and it broke down? Give them a break i can guarantee they are ALL trying their DAMNED HARDEST to HELP YOU.

RANT 4.

Dont buy a phone if you cant use it. Dont buy the latest gadget if you have fat thumbs, or one arm, or are 90 years old and dont know how to turn it on (sorry if you are 80 and techno literate, i apologize, but the majority arent). Yes this sounds judgemental, but you need to be real. You dont buy a bicycle if you have no legs. Every phone has a working demo in every store. TRY BEFORE YOU BUY. You cant take it back. You cant take a car back because you dont know how to drive can you???

RANT 5.

We wont access our system when you call us on the phone. We wont access your details without your password. We wont cancel your friends sisters mothers account simply because she said you could. When you sign the contract, the salesman signs a section on behalf of Vodafone stating that we will do whatever we can to protect your privacy. This includes putting a password on your account. If you dont have your password or adequate ID to prove your identity, TOO BAD. Its not the staff members fault you forgot your password and cant prove who you are. You cant withdraw cash or hire a DVD either without these things so why should phone accounts be any different?

RANT 6.

Staff at stores have low-level access to customers accounts. They cant see credit card details, they cant bring up an invoice you forgot to keep for warranty from 18 months ago, they cant play god and ruin your life simply because they can see your phone account. They have policies to follow and this is to protect your privacy and also to protect you from staff who dont know what they are doing. Each department of Vodafone is trained different to handle different enquiries, noone is trained in all enquiries. This means that sometimes you cant get an answer from the young girl at the store. You have to call up. Please dont abuse her, because if she could help, she would. She is not trying to ruin your day, and instead is frustrated because she cant help you.

RANT 7.

Why should telco's be different to every other industry. Everyone assumes they should get more value out of every dollar with a telco. If i buy a toaster and it breaks i take it back and get it fixed. I dont demand a "loan toaster" while its gone, and if it takes a few weeks because the repair centre is located 3000km away I sigh and thank them for acting speedily and I await its return. If it breaks after the warranty finishes, I go and buy a new toaster. If I get 6 months down the track and realise its not the toaster I wanted I punch myself for being stupid and not doing more research before I started.

How come when its a phone everything changes? Warranty means nothing to customers. If its broken it should be fixed for free on the spot. GET REAL. There are billions of the phones in the world, and cramming a GPS, phone, music player and organiser in one cheap, mass produced device means that some will break. Thats what warranties are for. They take time to fix, and they ALWAYS will fix a warranty issue. If you crack the screen or drop it in the toilet IT IS NOT A WARRANTY ISSUE IT IS YOUR FAULT. If you decide you wanted a white one instead of black... sorry. You had your chance to decide. Can you take your car back to the dealer and swap it for the white one? If you crash it, can you demand a new one for free?

RANT 8.

Reception sucks. This is well known. So well known in fact that I wonder why you signed up with Vodafone in the first place? Now who's fault was that....

RANT 9.

Do you honestly want to get out of your contract?

Do you still think after reading this post that you have a good case and deserve to be treated more specially then someone more honest and decent then you? simply because you abused the staff more? Read on...

There is one way to do it, call Customer Care. NOONE ELSE HAS THE AUTHORITY TO DO THIS. Noone and i repeat NOONE in the store can cancel a contract on your behalf. Trust me I've tried.

There is one department in the whole company that has authority. They are called the "Win-back team" (or "Cancellation department" for laymen). To get to this department, call Customer Care and say "cancel contract". It is that easy. If you have a good reason, they will cancel it. If you dont, they wont. Dont argue with them. They are having a bad day too now that they've talked to you and heard about how you hate their guts and want them to die.

The next simple step is contact the TIO. You HAVE to contact Vodafone first before you can proceed with a complaint to the Ombudsman. Once it reaches this level, if you have a solid case, you will win. If you dont, you wont.

IT IS THAT EASY.

Why does it have to resolve to websites like this appearing? People refuse to take responsibility for their own problems. They come in and make demands like "this is YOUR problem, YOU fix it" or "I want out of my contract before I leave and I wont pay another cent because I refuse to contact Customer Care" or "I refuse to troubleshoot because I read in some forum that this phone is dodgy"

Take the appropriate steps, and CALM DOWN! If you have a real reason for getting out of your contract, they wont charge you any more money, so if it happens today, tomorrow or next week, what difference does it make?

CONCLUSION

Ok, i went a bit off topic a few times, and forgot alot of what I wanted to say, but the point is... grow up. Stop abusing innocent people. Stop whining because you forgot your ID and we should still be able to sign you up for a 2 year contract with just a bank card. Noone has all the answers, you have to find them yourself. Take responsibility for your own problems. Noone is here to wipe your bums, especially for a $20/hr wage.

If anything I have said here you feel to be untrue, please... feel free to comment.

Sincerely,


P.S. Thankyou to all those patient customers, the ones who understand that its not our fault. The ones that give us a chance to fix their problems. The ones who pay their bills on time every month. The ones that look for help, not for answers. You were a pleasure to serve and sometimes the only reason I went to work each day.

3:30pm-4pm NO SERVICE AT ALL!! Rang up support and they are of no help as they insist service is working. I am on the business plan too! How can anyone running a business with a mobile network that has no reception in South Perth??

Signed up to 2yr contract about 4 months ago. Had serious network fail issues since - couldn't make or receive a single call on Christmas Day, New Years or Australia day....nice! COntacted Vodafone by e-mail, they actually called back a couple of days later, gave me one month contract fee credit and said issues were fixed. They weren't! If anything, dropouts etc are getting more frequent. I looked at the upgrade section VF website, no upgrades due in my area in Q1 2011 so unlikely to improve. Sent them another e-mail two weeks ago saying issues not fixed. No reply yet. Sent them another e-mail today but will be lodging issue with TIO and looking to cancel contract and go with another provider.

I have managed to get out of my contract 7 months into it, due to bad coverage and upgrades in my area which was never disclosed to me when I signed my contract.

A big thanks to the TIO, they have been a great help and have also helped me with Vodafone resolutions, I was able to port out of my contract with no costs... Yet.. I say Yet!!

only issue at the moment is that my Iphone 3/16g is locked with Vodafone and in one of my conditions with my complaint I asked that I keep my handset and that it be unlocked, Vodafail did agree, but I am having major issues with the handset at this stage and I am unable to put another carriers sim card in to it.

I will try my last resort which is restoring it back to its factory settings via I-tunes, this is supposed to unlock your handet??? how im not sure.

If anyone else is having the same issue as me would be great if you could advise me where to go from here.

Cheers

Called 3 Customer Care, who were experiencing "abnormally high call volumes" (again?!)
I repeated my name and date of birth to six different people.
I got told the obvious ("there shouldn't be a problem with your service").
I followed their instructions to reset my iphone settings (losing my carefully ordered apps into an alphabetical mess, didn't help).
I downloaded and installed new software (didn't help).
... then after TWO HOURS AND NINE MINUTES the guy told me that there was nothing wrong with the network and that it must be my SIM card, i needed to go to a local 3 store, get a new SIM and if it still didn't work, to call him back... because i have nothing better to do with my time.

Continually getting Network Lost - sounds like what everybody else is suffering out there.
Funny how the only reliable thing about Vodafone is that the monthly bill arrives regularly

At the moment i cant receive usage info, two day delays on SMS, very poor service in most of the lower mountains area of sydney. Isn't this a breach of contract, i have to obay the contract for a carrier that cant even supply a service yet their is no recource for them. If they don't get their act together soon im goong elsewere!!!!!!

Thanks vodacrap ! not only can i not make or receive calls ? but who knows the amount of business i have lost with your inept telco shite company.
This is a total joke !!!
I feel like i'm being robbed every time a payment comes out of my account !!

This is the latest hit from Vodafone - released about a month ago. :)

When trying to view your usage details in "My Account" section on the website the following error shows up:

Sorry for the inconvenience
- An unexpected error has occurred. Please close your browser and try again later or call 1555 (a free call from a Vodafone mobile) or 1300 650 410 from another telephone service (standard charges apply) to complete your request.

So for the past month I have been "trying again later".

This is a capsized comedy... :)
(LOL "capsized" - "cap" and "sized").

I can't make any call or receive any call at this point at st leonards nsw
i restarted the phone, no dial tone or anything. trying calling myself from home phone and it sent me into voice mail. Problem is i got full signal bar

Man you so fail

i just rang 1555 and get told the call centre is closed(8am-8pm) but i rang at 7:07pm brisbane time
i am sick and tired of this bullshit
i have been a customer for 10+ years so has my family
we are looking in to different carriers to deal with since i have 2 phones with one bar signal

I have Vodafone internet and mobile. And the internet was out for two nights last week. I use the internet to talk to my family back home so when its down I can't talk to them or do any business back home like internet banking etc. I can never send sms on my mobile phone as it always says pending so I have to use up all my credit to call people. Its so annoying.

lousy coverage, broadband drop out / disconnected every 5 minutes, no network, network error everytime re-connect, all in complete package.. congrats you just being the lousiest network in Australia.. keep going..

I have been a 3 customer for over 5 years and although the service was never completely reliable, it was acceptable considering the cheap plans they offered. Since their merge with Vodafone I often find that I can't make calls, my phone goes offline (although still displaying a full signal)and needs to be turned off and on again to rectify itself. Often calls will drop out on around every 5 minutes making it impossilbe to call the 3/Vodafone "Customer Care" as they call it, and 13 number is NOT a standard call meaning I'm charged a small fortune for waiting on hold. I have also had numerous billing errors since the merge which can't be rectified as I can't get through to speak to someone. Surely all of these 'fails' are reason enough for vodafone to release customers from their contracts as they can't honor the terms of it!

Got a second month-to-month sim Nov because I was going over my mobile broadband data allowance. Unbeknownist to me (until it was waaaaay too late) it wasn't linked to my main account so even while I was religiously checking my usage, I managed to rack up $270 in excess usage fees ... and the account wasn't being paid as I just use my vodafone, I don't pay attention to the emails (have learned that lesson!) I didn't even find out until I went into the store about something else... what's stupid is I'm probably the only one so happy with their pocket wifi coverage I use up to 20 gb a month on it... it's their customer service & systems that let them down :( (@meinmelb on twitter)