I have been with Vodafone for over 2 years and in that time every month there has been over charges on my account, they have charged my partner for excess data when his phone does not have the ability to use data, and they are completely impossible to deal with when you can actually get a hold of them. I have not been able to ring customer care off my mobile ever and get cut off nearly every time i get through on another phone!!!!! BIG FAIL

Both partner & I in Brisbane & on Vodafone. Coverage has been worse then normal during flood period & not at all over last few days at times, together with no power for a while. Service came back on only to allow Vodafone to send a text to both us on seperate no service periods & advised that our bills were ready then went back to no service again straight away.

i have had my iphone 3g fir 1 yr and the reception is just gettin worse i have NO RECEPTION WHAT SO EVER!!
vodaphone says its not there fault and to cancell my contract they whay $850 WTF?
its not my fault they are shit i shouldnt have to pay!!

I hardly make call on my mobile now. $700 call credit for $69, main reason I went to Vodafone will all be saved. Only two calls I've made today dropped. Still waiting my call back from Vodafone technical department for 5 days now. Living in Sydenham area and was using Virginmobile for two years with no problem. I'm with Vodafone only for 12 days now. I want out of this damn contract.

I live in melb, my dad lives just out of echuca, my friends live in Tongala.

The one reason I have a mobile phone is for use if a break down occurs in out of the way places.

Be warned once leaving Melb heading north you will be lucky to have coverage unless going through a township (if you are Lucky)

As a family we have travelled 3400km through deniliquin, Gunnedah to near
coffs harbour, long arduous trip, it did not help that my sister and father were with Telsra and had coverage most of the way,I got sick of NO SERVICE sign on my phone

a big no thanks to vodaphone

I want out of my contract now!!!!

I have a phone, but it is just a nice paper weight. No reception 90% of the time, and when it does have reception it is shoddy and almost impossible to make calls with.

I called tech support, was told they were working on it. I have since called back and am now waiting, again, to get someone to talk to me about it.
$79 for a phone that doesnt work. what a joke!

got told my fone n service is under invegtigation for 72 hours....72 hour is up...no proper feedback on the invesgitation....but the offered 3 month wo waiver my bill for th next 3 months.....is there garantee service will get better? Then wheni calle dup again they have told me to wait till thr 15th and 16th thats when i wud be getting my response...........why does vodafone feel the need to lie to tehre customers....why couldnt they tell me that in the first place

Poor coverage, poor reception, lack on english when speaking to customer service rep.
On hold for upto 60 minutes WITHOUT FAIL.

i'm based in WA while my fiancee and family are in SG. so many calls dropped for the past few months, was unreachable, couldn't reach people, and extremely frustrating. very irresponsible of vodafone as there could've been an emergency back home. almost lost my fiancee because of this. screw this shit.

been with vodafone for over 4 years, network keeps getting worse, initiated a cancellation of my contract and have lodged a complaint with the telecommunications ombudsman. time to jump this sinking ship!

was on hold for an hour today and got transferred 3 times to 3 different people where I had to re-explain my problem each time.

Phone has no reception when required. I am concerned both from my own business point of view as well as the fact that I'm pregnant and worried that should I need to use my phone in case of an emergency, there will be no reception available to make calls. Additionally, when on a call, the call would just be dropped and I am unable to call as there is no reception available. This should not happen as frequently as it has been happening!

I live in a new development area that has been built over the last 3 years. there is still nearly NO 3G coverage available at my house and barely ANY coverage whilst im inside. Sending texts you need to be standing next a window for it to send first go. ITS BS! They promise us new towers. WHERE ARE THE NEW TOWERS VODAFAIL!?!?!

Where do I start? Reception worse than all other carriers, signal on phone -IPhone - constantly shows no service available, even in areas where I have had a signal on other days. Texts and voice mails delayed for up to hours.

Dont particularly like Telstra's attitude but will be changing back as soon as possible at least their network works!

Dropped calls, clients that I continualy have to call back as my phone disconnects all the time. Costing us more money each time I have to call back. Cant get onto anyone at customer service. No service at all. Its a discrace.

I had to call vodafone 3 times and had to wait on hold for over 45 minutes each time. then the automatic system called me to send me my phone and i was on hold for over 30 minutes and it told me to call them and hung up on me. then the service is terrrible when you get ahold of them!!!

In Thursday 13 january edition of Sydney Telegraph, Vodafone has taken out a full page colour ad to promote the Iphone4 on Vodafone Infinity plans.
In the tiniest print at the bottom it says, amongst other things "Service subject to device capabilities,network limitations and customer location."
I am gobsmacked that they can sell a phone product knowing full well it will be useless in many instances. Fail,Vodafone,fail fail,epic fail, I hope the wind is taken out of your sails soon.

No service in center of Brisbane for about 3 hours. 3G internet slower than dial up takes 5min to load page even with fill reception. Trying to ring to complain been on hold for 1 hour.

is 3G real?

i want this company to cave in.

i seriously hate vodafone right now.

No signal at all down at Moseley Square, Glenelg! Switched my Virgin sim card in and full bars...shameful...

Calls unable to be made even though iphone says I have full bars.
Internet varies between slow and non existant.
Not Happy Jan

My issues are

1) Poor reception in the 4000, 4078, 4069 and 4121 postcode which is where my brokers do 90% of their business
2) Customers tell us they cannot reach our numbers which always goes to messagebank
3) we get an average of 13 call fails each day when trying to call out
4) The Vodaphone Blackberry regularly turns itself off when in the adjoining suburb of Richlands and then re-initialises - sometimes 2 or 3 times in succession
5) No 3g coverage at most times. City - hopeless, Kenmore - very little 3g and tarragindi at my home absolutely hopeless. Even have no 3g in the cbd and fortitude valley most of the time.
6) Had clients tell us that they've been trying to call on numerous occasions. Phone can be sitting on our desk, or in our pocket and it does not ring
7) our loan updates are received via SMS and these have been received 1 day later which is unacceptable in our business when the settlement of a house is involved
8) Data speeds have been terrible and as we are cionstantly on lender sites for loan uopdates this is unacceptable

Given my brokers are self employed and rely heavily on their mobiles this is now seriously affecting my business.

The data services hardly work, the phone cuts out in between a call and the customer service is horrible and extremely rude.

I went to get a mobile broadband plan with Vodafone in November last year. Service was alright until I had 1 bar 3G signal, incredibly crap speeds, & it has stayed that way since beginning of January 2011. So much for a network maintenance, which some foreign customer service guy claimed would not take longer than a week. Must be some lying generic response, just an Indian version of Lara. The towers seem to be unable to handle the amount of users they are constantly attracting and taking in using their misleading marketing. Vodafone emphasizes their 'good' coverage and 'speed', which is so abysmal that even a snail can travel faster than the data that reaches my usb modem. Im living in a suburb with 3G coverage, but the connection dropouts are just appalling. It happens every few minutes. There is no point in using GPRS mode, since it's even slower than the oldest person alive. These days I seem to be paying monthly fees for nothing. You get several GB of usage and you can't even use it. This is seriously epic fail. It all started with me reading Vodafone's ad clustered site for technical information regarding coverage, speed, & service. They claimed to cover metropolitan areas, which included the suburb I live in. They claimed a reasonable speed range that most other telcos quote and boasted about their service. Then I waited an hour at the store to be served, the dealers seem to rather enjoy chatting with one customer at a time very slowly until their shift is over. To me, it felt like days. Finally I got my plan set up. After sorting out the VMC software problems, the product worked (yes I know strange as it may seem, it actually worked for a few glorious weeks) until it struggled again. Here I am, poor signal for weeks, 0-20Kbps 3G, & almost non-existent service. Even if the network tower is not far away & there is nothing major blocking the signal. Heres where the pain begins that customers have endured. I called Vodafone technical support 35 times, 30 of them were Lara transfer problems leading to call cut offs. WTF is the point of Lara's telemaze if it leads to cut offs. It's like having to solve a f*d up maze only to reach a dead end. The other 5 times led to horrid patchy musical hold up times equivalent to a theatrical length film. Finally I got to a foreign guy who told me these lame responses, which I, a pc expert, would have already tried. He still insisted me to try his troubleshooting even though I told him 10 times I've already done it. Ranging from reinstalling the device & software to deleting browsing history. Lame. Still got crap speed & signal. I really need to 'troubleshoot' someone in the head. Then he rambles on about a network upgrade in my area. Another generic response in their agenda. AND they always say there is no deadline for these upgrades. I hope people don't have to wait a lifetime's journey to get full signal again. Knowing their call centres are foreign these days, I gave up because even maintaining a call with them (that is prone to dropouts) will take blood, sweat, & tears. Now we have 12000+ Australians lobbying for a lawsuit against Vodafone, for reasons similar to my woes. I wouldn't be very surprised. We also have a recent issue involving customer data security breaches over the web. All Vodafone does is tell us that everything is fine. IT IS NOT. Whirlpool forums is packed daily with unheard complaints of Vodafone's services. In fact the threads are so vast it could form a large encyclopedia or a Lord of The Rings novel. As for the Vodafone staff seeking sympathy, think again. You are the cratered face of the company, so you must deal with the aggressive amount of recent customer woes. It is us customers that have all the power in the end. We can choose, in the extreme case, to do a mass exodus rather than put up with Vodafone's recent incompetences. We suffering customers (which seems to be a majority of Vodafone's customers in Australia, looking at how many complaints have plagued across the net) could all leave Vodafone & go to Telstra, Optus, etc. That will leave Vodafone Australia dying out of business, which will mean the Vodafone staff will lose their jobs. But then heres another issue. When customers attempt to cancel their plan & account, the customer service person attempts to hold on to the already dissatified customer for dear life like a leech, offering lame discounts & bartering. We shouldn't have to pay the remaining cost of the plan if we get slow unusable 3G net for weeks on end. We shouldn't have to rely on TIO and other full blown agencies to get our word across. This Vodafail site clearly indicates the last straw for the telco. It's just ridiculous, seeing that 'Vodafone' is an international business. If Vodafone doesn't fix these customer & network services, then too bad for the future. There won't be much for the telco to fix once its over. Not to mention the irony of 'gain sharing', I can barely post this using my Vodafone mobile broadband.

Can't make calls at the moment. Connection failure ... although 3G is showing full reception. Can't connect to the Internet either although my phone can find the 'Vodafone AU' access point. Can't even connect to 1555 to complain!

I've only recently signed up with Vodafone (Nov 2010) after being with 3 for 2 yrs without a hassle. When my 3 contract was up i was basically told at the 3 store that Vodafone have taken over and to re sign up it would be under vodafone!! Now i use my phone to contact my young chidren which is the only contact i may have for up to 2 weeks at a time so to me it is extrememly important. But since moving to vodafone almost every single call drops out or loses signal imagine my frustration and my kids feelings when they think they're dad just hangs up on them :( . Also i've experienced txt and pxt messages that just never arrive!!! I could be standing next to someone and watch them hit send successfully from thier phone (did this to test)and it never comes through. I wont even start on the internet connection issues!!! i wish id never signed to vodafone.

Hey everyone, don't bother going to the Telecommunications Industry Ombudsman for help. The Chairman of the Board is from Vodafone. How's that for vested interests. Join the class action instead...

I have been with Vodafail for only as couple of months. During this time I have endured a few 'glitches' but this last week has provided that 'final straw'. My phone doesn't ring and SMS' take up to 4 hours to reach my phone. This week someone was trying to contact me about picking up my 8 year old son. I never got the message which resulted in a very distressed son and a furious mum. Simply unacceptable. Parents can't risk being uncontactable. I'm outta here.

I've had SMS's come four hours late, a day late or not at all. This is third-world coverage not something worthy of Australia and it makes it even worse when you see how much money Vodafone splash around on advertising at major sporting events. Get your priorities right!!!

calls just drop out internet pathetic - dial up was quicker :-( no reception in some places had to make an urgent call from side of road and phone said NETWORK UNAVAILABLE - lucky i wasnt being murdered or had car accident!
i can't wait to leave them im going break my contract I HATE THEM!!!!

Well, you'll be pleased to know, that Vodafone are demonstrating a continued committment to excellence in all matters, particularly security.
I tried to find out about strange events on my phone and I provided plenty of detail, and they sent me an email requesting I provide them with,all sorts of personal data, plus a pin number.

I declined.

I am on an unlimited 79 cap- All my bills are direct debited monthly to suit my work payments.. I recieved this months bill and it was $195.00!!! So slightly irate when i got home i jumped online and checked out there site, where you can log in and check out your details etc, after taking 10 minutes to load, i see they have charged me for two months! Even though my banking details are Correct. Annoyed now i decide to sleep on it and calm down and resolve the issue when I am in a have decent mood. I have found a bank statement to prove there was a payment taken out and now after two phone calls and a fax later, so far, i am still waiting to see what the issue is, and why they hadn't recieved my regular monthly payment.

The saga continues, this is my 5th day, 3 times a dya 15 minutes at least...and still couldn't make it through to customer care!!! the only one i spoke to is Lara which makes me feel like a fool!!! I just want to close my account, I cant take it no more ... even closing the account is not that easy

I am sick & tired of all the clack spots in Narrabeen, Frenchs Forest, Roseville, Eastern Valley Way Chatswood...pretty much 75% of my trip from Sydneys Northern Beaches to the city. I am loathed to pay my monthly plan when I am constantly redialling numbers which have dropped out & having to take my battery out of my Blackberry to reboot my handset.
It is wrong so wrong!!

I have been in Queensland (Gold Coast) for 20 days on holidays and have not had more than 50% reception bars on my phone during the entire time. SMSes have taken ages to reach me, my SMS recipients have waited hours to receive my messages, calls have dropped out. I also have an Optus phone for work and it's had perfect coverage the entire time.

I live in North Qld and have been Vodafone for the last two years. For the first year I was a prepaid customer and did not mind when I lost service here or there. Since I have been on contract and more recently a new contract with an Iphone to enable me to keep in contact with everyone easily and mostly live off my mobile I have had nothing but dramas, constant loss of service, terrible internet service. Yesterday afternoon I believe everyone in Qld lost service for the whole afternoon. Yet I am still required to pay my monthly contract fee for services I am not fully provided with each month. On top of that I ordered an Iphone late last year which after chasing Vodafone up about its whereabouts was told my order wasnt processed and I would have to wait a further 12 weeks on top of the original 4 weeks wait due to someone simply not doing their job. Even worse when trying to sort out this mess as I had a new contract rolled over but no Iphone when i phoned for assistance not only had I been cut off twice I was then put through to a call centre somewhere outside Australia. I could not understand the customer service representative and he was not fully understand what the issue was. I requested NUMEROUS times during our conversation to be transferred to a centre in Australia where someone could help me. He refused and after arguing with me I decided to hang up. This meant I spent more time and i mean hours telephoning Vodafone going through the initial steps when you first call each time waiting and hoping until I could finally get through to someone who could understand what the issue was and I could also understand clearly. Although this matter was resolved I am no longer a happy customer of Vodafone and the constant service drop outs are simply ridiculous and we as customers are not getting the so called service we pay for. The only issue now is if I decide to switch telephone companies I would be up for huge cancellation fees which Im sure most of us cannot afford and I know I cant. It is very disappointing as when I lived in Europe Vodafone were great. It simply seems that Vodafone Australia just cant get it right.

I am a doctor and need to be connected to the mobile for providing on call services to critical patients . I also need to be in touch with my fellow clinicans . I find it difficult to get reception at the John Hunter Hospital , Mater Hospital and Maitland Hospital.
I get late SMS messages too. I hope this website allows Vodafone to look into the matter and help us.

My company spends over $500k a year on mobile and wireless internet access with Vodaphone for my staff around the world. It is an absolute joke and I am constantly receiving complaints from travelling salemen and technicans about there phone and wireless internet. Well I have had enough, we will be switching to another carrier, even if it does me more cost, at least it will be reliable.

*****
http://www.news.com.au/business/customer-complaints-falling-on-deaf-ears-at-vodafone/story-e6frfm1i-1225986881502

*****

I live 10 kms away from Perth capital city and I still don't get reception!!! What rubbish is this!! When I tried to ring up to cancel my wireless internet, I get cut off because my mobile phone has no reception! I am doomed to paying exhorbitant amount of money for TWO services I can not use!!!!!

I recently took up the classic internet special. Ever since then my access has been crap,the intenret constantly fails and I am sick and tired or trying to reconnect. What a joke, never again once this contract is up

I live in North Qld and have been Vodafone for the last two years. For the first year I was a prepaid customer and did not mind when I lost service here or there. Since I have been on contract and more recently a new contract with an Iphone to enable me to keep in contact with everyone easily and mostly live off my mobile I have had nothing but dramas, constant loss of service, terrible internet service. Yesterday afternoon I believe everyone in Qld lost service for the whole afternoon. Yet I am still required to pay my monthly contract fee for services I am not fully provided with each month. On top of that I ordered an Iphone late last year which after chasing Vodafone up about its whereabouts was told my order wasnt processed and I would have to wait a further 12 weeks on top of the original 4 weeks wait due to someone simply not doing their job. Even worse when trying to sort out this mess as I had a new contract rolled over but no Iphone when i phoned for assistance not only had I been cut off twice I was then put through to a call centre somewhere outside Australia. I could not understand the customer service representative and he was not fully understand what the issue was. I requested NUMEROUS times during our conversation to be transferred to a centre in Australia where someone could help me. He refused and after arguing with me I decided to hang up. This meant I spent more time and i mean hours telephoning Vodafone going through the initial steps when you first call each time waiting and hoping until I could finally get through to someone who could understand what the issue was and I could also understand clearly. Although this matter was resolved I am no longer a happy customer of Vodafone and the constant service drop outs are simply ridiculous and we as customers are not getting the so called service we pay for. The only issue now is if I decide to switch telephone companies I would be up for huge cancellation fees which Im sure most of us cannot afford and I know I cant. It is very disappointing as when I lived in Europe Vodafone were great. It simply seems that Vodafone Australia just cant get it right.

Well I was on hold for 20 mins then it suddenly said "Number busy" WTF??!?!

If it doesn't cost me to much!

Seriously does the entire call centre just sit on here all day writing nasty comments to peoples problems? Sure seems like it, how about u get off the internet and go answer that phone thats been ringing for the last hour?!!

Does anyone know how you go about getting vodafone to delete my personal information?
As I am no longer with vodafone I don't trust them to keep my info on their records. How can I go about getting them to delete it from their records, then checking to make sure they have done it. I have considered calling and asking but I'm sure it couldn't be that easy, could it
Any opinions would be greatly appreciated

I have been a Vodafone customer for over 10 years now and have a complaint about their customer service. I now no longer call them for reasons that I am sure you are all aware of.

The reason I have posted here however is to advise that they went through a period of calling me to 'see how things are going'....So I took these opportunities (about 2 over 2 years) to actually tell them. After I told them of my experiences it would be taken as a personal attack and I would then have to explain that this is not personal but I am simply responding to her request for feedback. To me, it seemed that Vodafone were not training their employees to deal with such complaints. I don't blame the call centre staff as I think that is a had job....but it's a job nonetheless and should be undertaken in a professional manner.

What reception? Vodafone doesn't offer any

vodafone advised that they would fnally accept liability for my faulty phone (after four months of fighting them). They took my insurance off whilst using a replacement phone telling me that they would put it back on automatically when i received my updated phone.. Apprently this is not allowed and i was fed the wrong information. Cheers vodafone...

I live in the middle of Brisbane,and frequently have NO reception in my house.
When I do get a meger 1 bar, it drops out the moment I try to make or recieve a call.
This is unbelievable and unfair that I should pay the same amount of money as someone on Optus, yet recieve less than half.

apparently vodafone thinks it is approrpiate to keep their customers on hold for over half an hour... then to only do it again AND AGAIN... and then when you finally do get to speak to someone about the isues you can barely understand a word they are saying. THANKS VODAFONE!!

constant messages informing me that the network has dropped out - very very very slow - 'dongle' only of use when on wifi - the vodafone network is disastrously slow

At end of billing cycle there was a random $40 amount owing which suddenly increased to $50 overnight, during my sleep...

Dodgy bill. Totals billed do not add up.

Continous inconsistent billing

i have had my phone for a couple of months and i have a 700 dollar phone bill and i have changed my plan but still im getting more bills ? as my phone has been cut off that amount of time ! as i hear they are charging us more to pay for their problems. rediculous i must say.. back to optus i go..

i keep getting all my texts at like midnight and its waking me up!!!
and i get the same texts over and over again grrr

I got an email on tueday night 11/1/2011 @ 7-40pm from Vodafone telling me that all customer details were safe and cannot be got at. If this is so, Why was there an article in sunday papers and an investigation going on about detail being obtained on internet. Can anyone please explain.????????????

I am starting to wonder if vodafone is using the same practice exercised with internet companies only with their calls. I'm referring to their off peak and on peak hours. Seems like a lot of people aren't connecting during the day but evenings seem to be relatively okay.

MY MOBILE PHONE SHOWS 2 OR 3 BARS BUT HALF TIME TIME I HAVE TO GO FROM ONE PLACE TO ANOTHER TO HAVE ACCESS TO FACEBOOK OF INTERNET.SOMETIMES ULL C THE BAR CLEARLY BUT IT WILL SAY NETWORK PROBLEM. HAVE TO TRY NUMBER OF TIMES B4 I AM ABLE TO GET ON WITH IT. EVEN THE CALLS I MAKE SOMETIMES DROPS OF. SO FRUSTRATING

The other day I called Customer Care to speak to them about my handset issues (after they'd given me a broken phone via insurance).
The Indian woman on the other end of the line didn't understand me, so I asked to speak to her supervisor, to which she replied 'There are no Australians working here.' When I repeated my request, she put me on hold for ten minutes and then came back on the line, no mention of the supervisor. She was probably taking another call.

While I was expressing my frustrations with Vodafone's bad service and explaining that this was just another thing that was going to make me leave if it wasn't resolved, she became personally insulted (because she didn't speak English, so took offence at what I was saying) and threatened to hang up on me if I continued to 'use profanities'.

I had to explain to her that 'It's not about you, I don't know you, you just work for a multinational corporation. I have a problem with that corporation, like millions of other Australians do right now.'

She kept putting me on hold over and over again and threatening to cut me off if I was rude to her (wtf!!!!!!!!) and then put me on hold to some other department where 'Lara' said the wait time would be 40 minutes. After my incredibly frustrating experience, I just hung up. I submitted my request to be released from my contract to the TIO immediately.

Today, for the second day in a row... at 1pm I have no service, I wonder if it will last until 3 like yesterday too.

I called yesterday and said they had until noon tomorrow (Friday) to give me the tech report... regardless, I'm going to Telstra tomorrow.

I recently migrated from 3 after several years of flawless service to Vodafone in order to get on the infinite cap. Initially, I had next to no reception, call drop-outs and was not contactable.

However, as proposed by Vodafone, coverage in my area has improved drastically over the past 2 weeks. If this is the kind of response time Vodafone are capable of, then I can't see why more people can't just relax and let them fix the problem rather than distract the company with a storm of loaded issues and floggings.

It's not productive and it won't make your reception any better. I'd hate to be a Vodafone store employee right now. I know several and I know the authority they hold, which is next to none, and I can only imagine the hordes of emotional customers giving them grief which they've no power to fix.

I think this site encourages brutal group mentality and pack confidence that serves no purpouse but to further derail the issue and let people blow off steam.

Vodafone gave me an old clunky shitty handset on insurance which was broken (permanently on headphone mode, which means I can't make or receive any calls other than on speakerphone! Brilliant!)
Then when I take it back twelve days later (after going away and working) Vodafail CoverMe insurance calls me up and says, 'No no, you didn't bring it back within fourteen days, you have to get the store to send it off under warranty repairs, we won't give you a phone that works'
Genius. Well I've already complained to the TIO and Vodafail has ten days to respond or something. I won't be paying the excess on this piece of junk phone and I won't be paying my bill. Screw you, Vodafail. I'm going to Telstra.

I've been with Vodafone for over 10 years. Locked into a contract that we can't get out of - I cannot receive calls when in the Melbourne CBD (Belgrave region) and whilst in the office in Sydney's Eastern Suburbs the phone will drop out at least once every phone call. I also cannot access internet from the office most days. We recently travelled to Japan, before I left I organized a capped plan only to be sent a bill for $789 that I disputed and yet it still wasn't agreed upon that I pay the original "quote" of $139. Over it.

I've been a vodafone custormer for over 10 years now and I have found there service slipping everyday. If you call up you are put onto Lara who doesn't understand what you need and then you are put onto a Indian working in a call centre who isn't much more help. If you go into the branch they say the same thing. All they can do is call India and have the same discussion with them you would have at home. I'm on a $79 plan and for some reason keep on getting $110 bills. Everytime I call them they try and tell me I have gone over my cap which is near impossible. I have currently just signed a new contract with them and have absolutaly no help from them. My Nokia N8 started playing up so I took it to Vodafone and they told me to contact Nokia as it wasn't there problem even though I am paying them insurance on the phone. I would have left Vodafone is someone could point me in the dirrection of a better provider but that doesn't seem possible as Optus is just as bad. telstra rip you off and lets not even say anything about Virgin.

North Parramatta, no signal for Vodaphone, however; "Three" which is part of the same company now full signal. Christmas day in Umina beach unable to make any calls Overseas calls Christmas day. "Emergency only" displayed. Constant dropouts on overseas calls!

poor network, even in CBD, no reception or only 1 bar. 3G is super slow or even drop off most of the time. I wonder if we can all put together a law suit to get compensation

my phone cuts out in almost every phone call! every call i make cost me 77cents to connect so when it drops out it costs me to connect to ring again, sometimes it can drop out 2 or 3 times in one call. i have next to no service anywhere. my texts dont go through straight away and sometimes not at all. I want to join the class action against vodaphone!

what a joke. on the website it is saying there coverage map is down because of the floods. yeah right ive been trying to check my coverage for days and couldnt get on to it. it was BEFORE the floods even happened. stop lying vodafone!!!!

I have been a Vodafone customer for 13 years and I used to be happy with the service I received. Completely different story now. I am gobsmacked at how this once great network has let itself become a steaming heap of moist cat's droppings.

You can not run a business with Vodafone as it is just embarrassing having to ring a client back 4 or 5 times in succession due to call drop outs - up to 8 or 9 a day - even when you are standing in the same spot and not even moving the handset. a whole lot more if I'm driving. Then there's the voicemails delivered up to 3 days later with absolutely no record of the call to my handset. Then the signal just 'disappears' - for 10 minutes sometimes - even though I'm in the middle of Sydney.

And I won't even bother whingeing about the 'mobile internet', that's just a farce. I can't even get a signal in Darling Harbour, Sydney for a phone call let alone updating my FaceBook status.

I have tried to keep the faith Vodafone, really I have, but you are not who you once were and I just don't care anymore. It's not just me, a lot of people are saying the same thing about you.

Anyway, I've been talking to someone else and I think there's a mutual interest there so I'd like to see where that goes. Yes I'll probably get raped in price and plan options, but at least I can call someone and talk about if I need to.

It's over Vodafone, I'm just going to take my things and go.

Denis

No reception whats so ever, i use to work with for this organization, and even in the shop i had no reception wich was pretty embarrassing infront of customers, i dont have reception around my home, or even infront of my computer, shopping centers forget about it,i have been in a situation when i desparatley needed to contact a person for an emergency and i had no reception no where any time..

Only enough reception to make a phone call in certain area's.
Have to reconnect/disconnect connection on phone just to receive a signal.
Rarely get full 3G reception. Always low to half strength 3G reception.

Ive been with vodafone for over 11years and ive never hated them more!!
Your speech recognition has got to be the most useless in the world. Not to meantion the fact that you speak to someone that barely understands a word that you say and when they tell you that they have helped they have done nothing more than mess up your whole account. You call for help and instead they do you over! Useless Useless USELESS!

Advice to anyone considering joining the vodafone family... DONT!!

at 8:30am today, I just listened to a voicemail from 6pm yesterday from a customer with an urgent question about their computer backups.
First question, why did it go straight to voicemail? have checked call logs and i was not on a call at the time. Second question, why did it take 14 hours to get the voicemail to me?
Fail Vodafone, Fail.

Was overcharged on my bill over a period of 4 months to a total of $900. Tried ringing them on numerous occasions to try and retrieve the credit that was sitting in my account. finally get through and 2.5hrs on hold and the bloke tries to convince me to leave it in my account so I won't have to worry about paying future bills. After it was clear that I wanted my money back I was told that I would receive a check within 10 working days. Waited just over 4 weeks before I reachieved it in the mail + another couple of days for the check to clear. All this and not to mention the crap service and constant lose of reception.

I seem to not have reception anywhere I go; even in the heart of SYDNEY CBD which one thing I can not understand.

Vodafone get your act together or get out of this market; we are in 2011 and we depend on our mobile devices heavily for work and being connected with the rest of the world.

I have family in Toowoomba! Im trying to contact them to make sure they are ok, but i cant because of bloody Vodafone!

The service drops, It happens all over Canberra...

FIX IT VODAFONE!

Since nov 2010 my email bills arrive as an amount owing and date when payment due. Phone calls go unanswered,emails answered by a machine. Have been to the ombudsman, vodafone tas rang me and asked me not to contact him again, that my billing details would come thru fully this month. Guess what?

I accidently made 3 payments via online banking to an old, closed account BPAY Customer ID.
After months of making seemingly double payments, I finally worked out where the extra $160 had gone.
When I explained this to Vodafone after hours and hours of phone calls and sitting on hold, they could not locat the money and would not credit my current account.
They basically stole that money and made it so difficult for me to get a refund that I gave up and paid out my plan.
Stupidly I went to Crazy Johns and when I recently updated my phone to iPhone I was moved back to the vodafone.
I havent had problems with calls but web browsing and email barely works.
I'm in Sydneys North.

Can someone tell me if this also affects the Three network. I have been with them for years due to the cheap plans. I now live in the Sydney CBD and have absolutely crap coverage, the same for my Three Wireless. Can Three customers also get out of the contracts, I am dying to go to Telstra. I can't stand this coverage anymore.

Appalling mobile broadband service. Constant poor reception and dropouts. 6Gb a month for $39 but you are lucky to get 6Mb

Without any prior notice I received a final demand from a Debt collection agency. After one hour in store I found out a Vodafone employee in India had incorrectly renewed my contract. Very annoyed they hadn't sent an account to me before sending account to debt collector. Vodafone cannot explain why the action was taken.

Pacific highway from Artarmon to Hornsby each day and I cannot get an update on my emails or even reload a webpage evne though my phone is displaying a full 5/5 bars. Being a fairly populous area you would expect the 3G to work

went with them told I couldnt go with 3. nothing but pain and more pain .got no where with the customer cenre( what centre). Eventaly after e-mails , phone calls and livimg at the local store to complain, they granted my wish and disconnected me Free of charge. Till a week later now I am hounded by e=mail/ phone texting telling me I owe them moniey for not being on there network? (what the hell) sent my complaint to TIO. Thank you for being here.

I have a new sony xperia and at home in melbourne cbd the reception drops from one or two bars to nothing consistently, also i go to Eildon which is 130km outside Melbourne and very rarely get reception there too, i think it depends on what way the wind blows.. It is pathetic, i wasnt aware of this when i signed my contract..

Vodafone you are proving how bad you are during this Queensland Flood Crisis...continuous dropouts, no reception when other providers work. No excuses. I will not be renewing my contract

My daughter rang my husbands mobile(he is with telstra) to say she was trapped between rising waters , my husband raced off to see what he could do, our home phone wasnt working due to water damage, and so i tried to use my mobile (i am with vodaphone) it was saying for emergency calls only- so for 2 hours i sat at home not knowing what was going on.Thankfully my daughter is safe. TWO days later and i still cant use my MOBILE. The flooding may have been an act of god but for two hours i thought i had lost my husband and daughter, and my husband never lost connection through telstra.

sign up with vodafone on 12/12/10 and have had nothing but poor reception and 3g network and miss text messages and friend have said they have try to ring but it said phone off or no service,went to werribee in Melbourne Victoria and had no service which for this day and age is just not on.have been on the phone to vodafone more than 6+ time and are tired of waiting and been on hold.l just about had enough and if they can not give me service i hope they will release me from my contract.
p.s even in oakleigh east

I have just been through hell in my job over the past few days when I had looked to postpone a client meeting 3 hours before it was due to occur. I left a voicemail and then followed it up with a text message and then another voicemail. I received a voicemail back after my first voicemail that indicated that they had recived my message but in fact were confirming another communication via email from earlier in the day. The voicemails and txt message were not received until an hour after the meeting was due to occur and all hell broke loose when I wasn't there. Moral of the story, make sure you actually speak to people in business when you need to make changes. Mind you that day I had had over ten calls drop out whilst I stood still. This company is a joke and needs to have its license revoked.

I constantly lose reception, messages are always delayed, or do not send/receive at all. I have been incorrectly billed for at least the past 6 months. It is too hard to try and correct any problems as it takes up to and exceeding an hour to get thru to call centre staff. It is simply not good enough and I want out of my contract. I have been a customer since 2001.

Receiving text messages days later, no service, phone dropping out. I have rung customer service three times trying to get my contract cancelled. Each time I have been on the phone for over 1 1/2 hours and most of the time on hold. The customer service people are rude and don't listen. They are saying its my handset and has nothing to do with the coverage. They never return calls when they say they will. This has happened on two occasions.

phone sends up to 4 x the one message, also does not receive texts at the right times. I can receive 4 texts at once from all different people, this should not happen

Hi all,

I managed after around 3 months to upgrade to an iphone 4. I received it yesterday with the new U-SIM to be used in these new device.

At 18h45, I started the phone number transfer. As per the instructions provided by Vodafone with the phone I activated the new Sim card, at least I thought I had. I followed the instructions that were prompted to me over the phone (1555). Everything went well, after 5 minutes I was told that it would take around one hour to get the new phone in operation with my current number.

Around 21h00 yestrday, my 'old phone' was still receiving a vodafone signal while the new was still displaying 'No Service'.

This morning, I check again, I have no coverage on both phones. I don't even know how to contact them without any operational phone!

Today, I have to drive 4 hours return to country victoria for work from melbourne and I will not have any phones. Well, thinking about it, I guess even with a signal in Melbourne CBD, I may quite rapidly loose it... Thanks Vodafail!

I signed up with vodafone over 2 years ago. I was told my contract included $1000 worth of calls a month only to be hit by bills of 200+ saying that I exceeded the $900 included in my plan. I was never told about the tax I would have to pay on every bill. When I called up about my issue I was told that it was my fault for not double checking before i signed up and staff would never say $1000 worth of included calls even though that's what I was told. After many calls, call centers hanging up I thought what's the point. Then vodafone released the "check your remaining balance by text" this originally never mentioned tax again so I thought I could use the remaining value without exceeding my cap. I was mislead again. Again calling to complain lead to long holds that were over 2 hours in some cases, being transferred and hung up on. When I heard of a new $100 unlimited plan I thought they would let me swap over due to how I was mislead.. Only to be told I would have to pay over $1600 outright for breaking contract. Funny how they can lie but I'm stuck with them for two years. So I put up with the lack of customer service and faulty phone I had to replace myself (I could only afford a $27 phone from kmart) only to find that I had over a year until my contract expired.... Around Two months before my contract expired I was told by the people in my closest vodafone store I could upgrade. Not having what I thought was a reliable phone I had no other choice but to try and upgrade. I was told I had to call up to upgrade, so I did being placed on hold only to be promised contracts that either didn't exist or being hung up on and nobody could honor the promises made. I was on hold one of the weeks for easily over 5 hours. I gave up thinking that what's the point of upgrading if they treat me like shit. Again I had no other option as I thought my phone was the issue to my reception problems. I was told by another phone brand to call the ombudsmen about what was going on and I would find a result quickly. Funnily enough vodafone assigned a person to my case and they contacted me. The promises made to me about my new contract were kept and i verbally argreed to what I was told, however I asked for a fine print of my contract, and my insurance which still hasn't come. On top of that about a week after getting my new phone I had poor and no reception for 3 days making getting home a struggle as I couldn't transfer money on my phone. When I told my "specially appointed vodafone service operator" I was never given any reason for the reception issues and still today I struggle with many areas near my house and work with reception. Signing up again in the hopes of getting a good phone so I could have better reception was a waste, i had a $27 phone and now an iPhone and the reception issues are still the same.

Terrible coverage, dropouts, unsent/received messages.
I'm going to cancel my contract with no fees once my 4 months they gave me for free is up.

stupid Indians from the shit Vodafone call centers are now getting paid to sit on vodafail reading comments and commenting and defending this shit company. I think this has become more of a priority for them instead of answering customers with service difficulties that have been on hold for more then 2 hours during a time of emergency and hardship. Showing no compassion at all for the victims of this disaster. YOUR JUST STUPID IDIOTS THAT READ OFF SCRIPTS & THINK YOU CAN SPEAK ENGLISH!!!!!

I love how everyone flips out and goes mental about the flood crisis affecting the Vodafone network. Energex switched off power to nearly 20,000 homes because of the floods. Retail stores shut down because of the floods. Vodafone networks were affected because of the floods. It's amazing you still point your finger at Vodafone when the situation was an act of God.