vodafone has been poor for sometime, you are unable to have proper conversations with the other caller due to connection and reception problems, usually the call ends up cutting out! very very frustrating! especially when the call is extremely important- like when i was in hospital ill! its getting absolutely ridiculous!

Messages coming in 4 days later than sent. Calls dropping out. I have 6 months left on my contract and i will never never sign with vodafone again.

Well after multiple phone calls and being left on hold or waiting for the callback (that doesn't come) I am over it. I am complaining about my phone and vodafone's poor service areas and performance issues.

I constantly have people call me and my phone goes straight to voice mail. Same as SMS's disappearing or arriving hours late. My phone disconnects mid-call constantly!

The service is so poor I have purchased a SIM with another provider and tested my handset with zero problems. So for the past 3 months I have been migrating over. I want to exit. However, now I am told I need to pay out my contract (6 months x $49)!!! Vodafone's service is so bad I am forced to go elsewhere so why should I be held to that? I want out but at nearly $300 to exit this is extortion. I do not want to be paying two providers.

My family are all on vodafone and experience the same problems. What I want to understand is what happened recently (last 3 months). The service is not worth the money.

I recently understood they can void this exit fee if the service area is a known problem area. This is nearly everywhere I go however particularly at home it is amplified and as I said the whole family is affected.

This is a comment on pressure to be applied.

I was in Casuarina square today, watching a stream of sheep wandering
into the Vodaphone store with the extra large photos of Ricky
Ponting and Michael Clark on the wall.

One action to take might be to contract media outlets advertising
vodaphone and suggest that their reputation may be tarnished if
they keep advertising this company. The Herald-Sun has vodaphone
ads on its home page. I just wrote to them, politely, and suggested
that might wish to reconsider whether they should continue to
advertise this company.

Calls continuously drop out or I have no reception. This is costing me so much as my phone is used for business. Repeatedly calling people back not only is the added expense of calls, the time wasted is enormous.

This must be fixed! And soon!

multi media sms wont send, very ordianry reception....when I can get reception.
Just unhappy with the service. Have been with Vodafone for over 10 years but over the last 12 months the service has turned to absolute sh*t.

Service is getting progressive worst. Couple of years ago it was OK. Now we have no service frequently. Sometimes texts will not be able to be sent. Ed Sanders

Cant get reception even when im in the city near a reception tower, had no reception at the waca last weekend... would hope they start spending more money on fixing their coverage than on the cricket!

Vodafone was great with fabulous customer service until Hutchins(3) bought it out 3/4 years ago has become progressive NIGHTMARE since. Have 3 phones and 2 broadband modems= 5 connections with them and, honest, ALL are stuffed in last few years. Calls don't come through, may or maynot get to voicemail, texts may take 4 DAYS to come through, missed calls, dropped calls, everything already said on this site! Slow broadband, ACHINGLY slow website etc...and concept of 'customer service' is an unlaughable joke. The customer service operators themselves are polite, apologetic and genuine in their desire to help but they are also ineffective and uncertain in their answers and actions, likely to the limitations of information, authority to act and staff numbers in the call centres they work from. Less staff, less equipment and trainig leaves more money for aggressive (if shonky) advertising and managerial payrises I guess. Am in process of transfering phones to Virgin, though wish someone else would offer 365day option as is useful for my spare phone. Also paid $300 for original broadband modems (2) when released, told could disconnect from Vodafone3 after 6 months, not exactly true I found out, as want to charge ANOTHER $75 each for the disconnection fee!! Yes, cheaper to cut my loss of both modems and buy again elsewhere. So my warning to unwary is DO NOT BUY ANYTHING from this company whatever the 'offers' may be as they WILL find a way to trap or abuse your contracts with them!! Joined them 2004, leaving them with 2010. Great website, fabulous initiative!! To critics....yes, all telcos and any other business who want contractual obligations to your wallet for 2 years should have websites like this calling them on their side of that contract!! Well done!

Bought two vodaphones this xmas one on contract. one prepaid.
Neither work in the house. will work 500 yards up the road.
1, Do I move the house.
2, Try and get refund for prepaid and try and cancel contract.
At present I think 1 will work as I am still on hold after 1 hour.
Any suggestions.

Photos sent by MMS (from a Telstra mobile) on Christmas afternoon to my VodaMobile arrived on Monday 28/12.
SMS sent from Rural NSW from Telstra mobile at 9pm 28/12 did not arrive until 0620 29/12.
SMS sent from Westpac Bank 24/12 (as part of funds transfer security) never arrived - at all. Requested replacement SMS security code - never arrived.
SMS sent from Car Dealer for info on my car never arrived.
Other SMS arrive multiple times (only "sent" once)
Examples of SMS being sent multiple times but I only pressed "send" once - although credit where credit due, when I rang 1555 they gave me and account credit.
Frustration with poor coverage outside main areas including dead spots in main suburban areas around ACT.
A recent holiday uncovered almost no coverage throughout Tasmania.

The deals and prices might be pretty good but the adage of "you get what you pay for" is proving quite true.

my text don't go through. we have hardly any coverage in our area & we only live 5klms from the city center.. i have to go outside to talk, even then i get dropouts.. i even got a new phone in case mine was faulty..

lack of coverage text messages that are sent but never arrive but are charged

I have one spot in my house I can make a call and that is the corner of my kitchen next to my microwave (should I be concerned?) and even this is hit and miss. If it turn the phone on and off and sit up on the bench I am lucky to make it through a call but often there will be silent periods where the other person cant hear me. My patio is the only part of my whole yard i can make a call and it is often only one bar. Sending an sms can be done in the same spots but I have to sit the phone on something so it is still or up on the top of my couch and often it will take at least 15 minutes to get just enough coverage to go through. Checking internet sites is pointless almost at home especially anything that is considerable in size to download. If it is just text it is usually ok. Vodafone have been extremely rude and unhelpful in this and stated that I have adequate coverage in my area. I was told when I bought the phone that I had excellent coverage. HA! Also checking the vodafone website for my usage is painstaking and the graphs dont work anymore when they did in the past! Not happy Jan.

It takes forever to get anything done! Ring ring, Lara, ring ring, Lara, ring ring, Lara, Lara, Lara, Lara, Lara, last months crappy top five tunes, Lara, ring ring, Lara OMG!!!!

I am about to bet my head into the wall!!!

Why is no one talking to me yet? 45 mins and I just wanted to update my banking details!!!
Longest wait time ever!
Unfortunately, I've looked around and if I changed, my bills would be double if not triple when you take away the free calls to 3 and vodafone customers

Damned if you do, damn I'd u don't I say...

It is very simple - STAY away Vodafone until they have a functioning network and you get value for your hard earned dollars - they our advertising cheap plans and data .. and give you an even CHEAPER network, data connections and e-mail service.

My woes started about six months ago with outbound sent e-mails just disappearing into the WWW never to be seen again - but for some strange reasons you seem to get inbound e-mail ok.

Then MMS pictures were taking 8 hrs to arrive at the destination phone after sending them ... not good when your bosses and work associates are sent an MMS at 4pm and are woken up at 2am when they arrive on their phone.

If you send an MMS with text attached to it - the text arrives but the picture disappears.

In the last 5 days alone I have logged "26" fail to connect to the network, and YES I have taken the SIM card out, rebooted the phone, switched off 3G, manually located the network - the same outcome results "FAIL TO CONNECT"

Call DROP OUTS to many to count I literally dozens a day - for six months I have been told the same thing by Vodafone .. when it's being addressed ! - it has been fixed ! - I'm sure this is only temporary ! please call us back if you have any further problems !

its ALL SPIN ... fix our telecommunication service that you charge us for monthly without fail - do what you advertise you can do OR PAY YOUR CUSTOMERS BACK ! enough is enough

Having not been able to be call my local mechanic when I had to get my car towed on the weekend and having to take a day off work just to sort things out,forgivable, but now at this very second. Trying to get hold of someone/anyone just to activate my international roaming now that I'm out of the country (Australia {WA}), what is going on? You could say 9 mins 59 secs making it an overseas could be a reasonable juncture to end call? I rest my case. Thank you administrators for allowing us to channel our frustrations..somewhere.

Seems to be a common trait, unable to speak with anyone regarding my wireless dongle (poor signal in most locations around my home on Gold Coast). Ended up calling a vodafone store in the NT! Rang Vodafone and was put on hold for about twenty min, ended up hanging up. I'll wait for the 12 months to expire on contract and cancell it, I will never go back, it seems to be the easiest way at the moment.
Worst customer service I have ever come accross in my 55 years.
Hope the class action generates some responce from them.

2 vodafone shops where i signed up my phones have closed down. The first shop provided totally wrong information about what means the "cap". The misleading caused me paying $ 2,000 phone bill 1 month. When I called vodafone to complain, the answers is: it the fault of the shop owner, not vodafone. 2nd shop i signed up my iphone has closed as well, also provided me the wrong information about overseas service fee, this time i even did not bother to complain since i know i will get the same excuse. Vodafone is definitely providing very poor service to their customers. At the meantime, i sometimes got signal problem even in the city. As a customer, i am NOT happy.

These telco's have a real issue with answering customer's inquires, and the first step is to simplify their answering systems by having people answer calls and directing them to the appropriate section. Automatic answering systems do not work.

Ahh nice website!!! Had 9 iPhones... Over this year!!! Vodafone kept on giving me faulty phones!! Ive had 6 3G's and 3 iphone 4's. And my reception is shit where I live. Calls dropping out.. Data failing to operate and 1 and a half hour wait times for support just to be told "our system is down".. Seriously vodafone WTF?!? Plus I just got a 1400 phone bill which is incorrect and it still took 4 calls and a talk to the CEO to get it fixted!! OR GO TELSTRA!!!

I have Been vodafone customer for the last five years and am lucky enough to have found a store that has gone through several coverage issues and customer care calls with me. I think vodafones coverage can be pretty poor a lot of the time, by they are by far the best deal I have received and now I can call people on three and vodafone unlimited, excellent!!! The sales advisor at my store who I visited today said that yes calls are dropping out a lot at the moment and Internet is really slow and unfortunately for the customer, do many customers are buying high data intensive phones and mobile internet that the network upgraded towers have not been able to keep up with it!! Also there is an issue because 3 customers are now roaming onto the vodafone networks as there is network congestion on their roaming partners network making everything a whole heap worse!!! I know it's not the consumers fault, but they have shown me a whole heap of towers that hvw gone up around the Brighton area, and there have been soooo many, and apparently lots more to come with this merger blah blah blah. I say stick in there because they are definatley the best value. I also recommend going to get your services from the smaller stores not in the shopping centers, it's nice to have someone remember your name!!

I do not get any signal, in a normal area, i cannot obtain a balance on 1555 when i send an sms & i dont receive picture messages, its a fukn joke & im peeved off !

So over the whole service, on most days it takes me 5-10 times to dail someone and get through! Once i do get though and talk for a few minutes my call drops out! Also my data on the my phone is worsed than dail-up internet speed :S

Been in contact with vodafone and they keep telling me that it's my phone that is the issue, on the second time i called them they told me the same thing even though i took my phone in to be looked at, only to be told that there is nothing wrong with in. When i told the operator this, he still told me its my phone!

I have been with Vodafone for 5 years and in that time i never had all these huge issues! Now at a point to tell vodafail where to go and find another provider!

Agree, having same problems as everyone & extremely frustrated & angry! Been with Vodafone 10 yrs. Their customer service is almost non existent. The greatest deterioration is in the last few months but declining over past 2 years. Main problems are dropping out, poor reception ie often only 1 - 2 bars, problems with global service while on business & unable to access voicemail - unable to get through to call centre to resolve, on hold 40 minutes at nearly $7 per minute, yes this is the cost to call the customer assistance from overseas! Made several attempts, each time eventually hung up as unable to get through. The one time I got through the girl said this was not her department and we needed to speak to another dept which were not available at that time but she would notify them - we never heard from her or the dept. Attempted online help & also sent email query. Received a response to our email from Vodafail nearly 24 hrs later to tell us they had received & logged our problem & 'they would get back to us' and gave some standard info which didn't help. We were on business overseas and was ridiculous not only that global roaming was not working but that we could not get assistance to fix the problem yet ended up with a big $ bill in trying. On return from overseas attempted multiple times to contact Vodafone to discuss this bill before paying for a service we did not get but could not get through. 3 days after the bill was overdue a bar was put on my phone.... as a last resort to contact vodafail l plugged my phone in to its charger and my partner & l spent a combined nearly 6 hrs on hold to get through to resolve the global roaming bill issues. We are fed up.

Really bad signal strength in a lot of places still. Around my house, I have to move from one area of the house to another until a bar appears and then the call will drop out if I move an inch!!

Phone drops out of service constantly and takes a long time to come back in service. Receiving sms & mutlimedia is delayed. I had two pictures sent to me on christmas day and I finally recieved them on the 29/12/10!
I have been a vodafone customer for years, but will look into other service providers if they can't get themselves sorted out!

i have had my phone and broadband connected with vodafone for quite some time now. My broadband for starters, i have been contacting vodafone for going on 11 months now with problems connecting my broadband, problems getting to my home page, problems recharging, problems loading web pages and the list continues. I have spoken to at least 40 customer assistants and every time i get told they will get a technician to look at my problems yet 11 months later im still having the same problems. i asked to speak to the supervisor on the last couple of phone calls and i was told he can see the ongoing list of people io have spoken to and was arranging a meeting to solve my problems. that was 4 weeks ago. still nothing. With my mobile phone i have had constant coverage problems, constant dropouts, i have sent messages that havent gotten to the receiver till days later, i have sent messages that have then sent multiple times again, i have had messages sent to me that i havent received till days later and i have had constant default texts sent to me from vodafone for no reason at all. I have now been dealing with vodafone for like i said going on 11 months and i still have not been able to use neither my phone nor my broadband properly. I am still waiting for the call back in regards to my last phone call 4 weeks ago.

I wonder what kind of reception Nigel Dews the Vodaphone CEO gets?? Surely he is having the same issues at times. I am sure if he was getting that kind of service for his electricity supplier he would want to be let out of his contract immediately and switch suppliers. Any Vodaphone staff out there had to switch carriers because of the problems??

unable to get signal, calls drop out, sometimes I just cannot get a signal even though others on different networks can, having to listen to longer message from vodafail when retrieving my messagebank!! Unable to get onto the internet after vodafail boasting that I have 500mb to use, I don;t think I have EVER used to facility since they started it........!! Aarrgghhhh!!
I am looking to go onto a plan but will look elsewhere even after having been a vodafail customer for over 4 years....

I started my own business and our business phone is with Vodafone, we had not had a problem until we had clients trying to call us and they couldnt in saying that we then lost so much business over the next 10 days @about $700 per day adn think that vodafone should rein-burst us for what we have lost

My main gripe is the poor signal I get from everywhere, including the main cities of Australia. And when you are in regional areas you are often only able to make emergency calls.
MMS arrive days and days late. A MMS sent by a relative from interstate on Christmas Eve arrived on December 29th at 3am. This is simply not good enough, Will be doing all I can to get out of my contract, because enough is enough...

Just bought my daughter a new vodafone prepaid phone for christmas, she was so excited, we goto the shop to buy a $30 recharge and the phone won't even allow me to recharge her BRAND NEW phone? Now what on earth is this? i can't take the recharge back nor the phone so what do we do?
We phone customer service. Currently been on hold for 37 minutes.
Great Customer service you've got there vodaFAIL.

very poor service always hard to connect and stay connected around Parramatta I cannot wait on the phone for long periods of time to explain my problems with this service or lack of service and customer care they know its a problem and take our money every month I have chosen another carrier pay as you go who are much more effecient at what vodaphone does poorly

I initially used Vodafone because they told me that I would have great coverage in my area and over most of eastern NSW and their plans were actually great value. 2 years ago we drove to Melbourne- hardley any coverage along the way, none along Great Ocean Road. and ended up buying a new phone, still with Vodafone because I thought my mobile was faulty. Then had to stay in Melbourne extra night due to Sim card problems. Questioned staff from local shop about this upon our return and was told to list everywhere that coverage dropped and then contact Vodafone with that info. Too many places to even start listing, plus I can't get mobile reception in our house. I have to walk a block away, sometimes 2 to get reception. What is the use of that? Finally gave up this Novemeber and transfered my account to Telstra. I don't have as good a monthly plan as I had with Vodafone, but I guess you get what you pay for. I finally have home reception, all the way mostly to work (an hours drive) and at work. Yay!! Vodafone GONE!!!!!!!! Thank you for taking on the task.

I have had poor internet service since I began my contract. It drops out more times than it is connected as a student who relies on the net for research it is starting to impact my studies. Trying to contact Vodafone to sort this out has been nothing short of a complete waste of time. I spent an hour on the phone only to be told by a foreign call centre operator "I don't know anything about that" and who tried to put me on hold again. My partner tried after this and spent two hours on hold. Got through to someone only to be transferred to another department and put on hold again. At this point he succeeded in getting put through to the cancellation department. Win for us, right? Not really. He got a recorded message saying "the department is shut" and vodafone cut him off. He tried again yesterday, demanding to speak to a manager. After getting passed around several times he finally got someone who at least agreed to waive my next bill but said to ring back tomorrow. He rings back - spends 40 minutes on hold - gets put through. Gets cut off. Instead, I try sending several emails. The only response I get is "we are closing the correspondence". This is beyond a joke! We are at our wits ends now and have no idea what to do. I have contacted the ombudsman and have to hope that will accomplish some real results.

I have been going in and out of reception in the last few weeks and only noticed because people were messaging me to call them as they couldn't get through to me.
Spent an hour on hold yesterday only to give up.
I'm 8 months pregnant living alone so having no coverage in a time of need is not acceptable in my eyes. How can I get out of my contract?!

I have moved to Vodafone few months ago. My wife also moved to VF since. we have had terrible coverage at home. Always missing calls etc. Thats fine considering coverage. What I am pissed is that when people call me it doesnt come through to my phone not even voice mail. I am very disapponted and now all my calls are forwared to a Telstra Prepaid (which i brought only for this reason) number. My wife doesn't want to carry another phone, so she keep missing the calls. Being an radio engineer my self, I could understand that there are areas holes even in the city center but missing calls even while in coverage is unacceptable.

Oh, my wife has been trying to get her password reset for over two weeks now. She is furious with the customer care, they simply taking people for a ride. A simple password reset due to VF system failure takes over two weeks to fix !!!

I live in the Sydney south west. I cannot drive to Wollongong via piction road without having zero reception. What year are we in? 1800's? It is a disgrace!

I have also had problems in the city with no data coverage or slow coverage!

My girlfriend has an optus contract and the 3G speed compared to vodacrap is so much better!

My family are with vodacrap they have sure lost 4 customers!

they signed me up know all of this and happy took my money and still do every month for service i dont get.wish i new this before i signed a 24mth con :-(

If you created websites for all other networks you will get the same type of feedback... we all know that you're not the only one facing these problems... i think that it is a waste of energy, time and money to do all this... not one network is perfect... and if everyone including I put this much energy, time and money into bigger issues and more important issues... we can do some GOOD. Im sorry but i find this whole thing to be more of a joke.

I spent over 3 MONTHS on the phone to Vodafone regarding my connection.
The first month I tried to resolve the problem, the last 2 months I tried to cancel my contract because they were not providing me with the service I signed up for!
Cutting a long story short - I FINALLY got some results - the offered me 2 free months and then a big discount off every monthly bill that I had after that (another 12 months) BUT - that wasn't enough for me, I wanted my contract cancelled and I got it! (FREE OF CHARGE). Keep on pushing people! Im now with Virgin, and am finding them MUCH better!

Well done Vodafail! Sort em out!

today again in the cannington area of perth. i could not call or sms anyone. my wife is also on vaodafone and we couldnt send or recive anyhting. always with the "network connection error" or something like that. we get home and the sms texts i sent her arrived after we got home which is a 15 minute drive. it only appeared to start working again when wemoved to a different suburs base station is all i can guess. 1555 rings out but the TIO is always a guarenteed means.

No data coverage in Sydney CBD, cannot access internet, email or voicemail at times. Phone will display full reception throughout day, but people tell me they can't contact me on mobile. SMS messages not getting to recipient - this has happened numerous times. Frustrated that I'm being charged to send an sms that is not being delivered.
Moved from Optus network after 2yrs of crappy service from them thinking that Vodafone would be better (I was a vodafone customer for 8 years prior to going to Optus) however, very disapointed to find that Vodafones problems are worse than Optus. Would like to be able to tether my phone to use the mobile broadband, however cannot do it at home or in Sydney CBD.
Complained to Vodafone via their website describing in detail where the problem was and how it was affecting me, had a response from their support asking me where the problem was and how it was affecting me. In other words, their support didnt even read my original email.
I want out of my contract or a reduced monthly fee at least until the problems are fixed. I am paying for a service which obviously cannot be delivered.

I usually have 2 min of service and 30 min of no service. I have been timing this for the last few weeks. Well, this is certainly VERY ANNOYING, yet we DO try to understand the company's issues and blah blah blah... HOWEVER today I got a call from VODAFAIL offering me a new plan which is UNLIMITED!!! Now, I wonder how unlimited it can be, GIVEN THAT I CAN'T MAKE CALLS!!!!!!!!!

Im in FNQ so i know service is problem as you go north but even in cairns service is bad. in my house i can not use my phone at all and have to stand out front on the side of the road and that only works sometimes. Also im on a plan and my bill is wrong more offten then not e.g, one bill will finish on the 16th of the 11th and the next will start on 14th of the 11th. it cost me money every time i have to call to get it fixed. Why Vodafone Why?

Finally found some time to complain to Vodafone about the slow data I get plus more recently call drop outs and slow text messages as I am now on hlidays and have some spare time. Although data has always been slow it has definately been getting worse no matter where I am.

Of course the Customer Care staff had to go thorough a process have you tried this and that (yes I have). They are going to run some tests and get back to me on Monday due to the holidays etc. This is after I requested to get out of my contract.

I must say the staff member I eventually got put through to was very helpful (sounded like a subcontinent call centre though). And they put me on a cheaper plan (as they should).

All I can say Vodafone is stop signing more people up to a Data plans on a network that clearly isn't coping. Apologise to everyone and promote how great your network is once it's upgraded.

Oh and by the way there are plenty of your Customers that haven't yet bothered to complain cause they don't have the time. Just because someone hasn't complained in detail doesn't mean they are happy with the service ( I think the CEO was saying only a small number of Customer complained). Once their contracts are up I think plenty will be switching. My advice would be to send apology letters and discounted plans now until the problems are fixed.

Hopefully I will hear back Monday! Wish me luck!

Recently (only in December) contracted to vodafone for 24 months with both phone plan, phone and internet. Now can barely get internet which virtually drops out after just connecting and as for the phone, I have found only one place in the house that I can get minimal receptions and even this continually drops out. Currently on hold now to vodafone to see the options of getting out of this very new contract...wish I found this website before I signed :(

Half the calls made to my phone dont make it through because there is usually no or little reception at home (and my last 2 houses in this suburb - Duncraig). Making calls is just as appauling. My last call got disconnected after 2 minutes because of reception drop out. Called up to order pizza last night, and it took about 3 times for them to get my order because the phone kept breaking up due to bad reception - even when outside!!

When I called up vodafone about this, all they recomended was to change my sim card at a vodafone store. It changed nothing! Vodafone reception is crap! Thinking seriously about changing

Im not even going to start on my phone issues. My biggest problem is our INTERNET. When i signed onto my contract i lived in Moss Vale. I had every intention of moving to Nowra. I checked with voda that the coverage would be fine. They assured me that nowra had full coverage as it was a much larger suburb. It doesnt. Long story short i now have an internet contract with Voda and absolutly NO coverage that i have to still pay $10 a month for the next 15 months.
My partner has had the same number with Voda for 13 years. It was ok until the last 12 months. Constant drop out calls, network busy or no coverage. We are both on recently new plans and have no service in our new house. They just dont want to now about it, no help at all and i just cant deal with them anymore :(

I purchased my IPhone from the Port Macquarie outlet at Settlement City shopping centre late last year, where the phone displayed FULL reception (great gimick that one - you move 30 meters from the Vodafone shop & the reception disappears!!). I have no reception in my house, except on occasion I will have one bar of service on my washing machine. I logged my complaint some months ago explaining the issues that I have - which is no service, & they said they would send someone out to have a look. I had not heard from them for several weeks so I followed up my complaint to be told that I don't live at a valid address!! I had even given them instructions on how to get to my house & it can be located on Google Maps. They dismissed me & told me to go to the Ombudsman. Being a full time working parent, I cannot take the time out during working hours to log my complaint, so to date have not done so. I would like to say, that I would never ever ever recommend anyone to sign up with Vodafone. I left Telstra due to their lack of customer service, but Vodafone just have no service at all! Very disgruntled from Port Macquarie (not the middle of Australia where one would expect to have limited service).

WOULD LOVE FOR THEM TO ACTUALLY RESOLVE AN ISSUE WHEN I EMAIL THEM. TODAY WAS ICING ON THE CAKE. RANG TO HAVE AN ISSUE RESOLVED (TRYING SINCE BEFORE XMAS) ONLY TO BE IN QUE. TOOK OPTION TO BE CALLED BACK. THEY THEN HUNG UP AS SOON AS I ACCEPTED THE CALL BY PRESSING 1. TRIED CALLING THE NUMBER BACK WHICH DOES NOT TAKE CALLS.STILL NO RESOLUTION.

Worst reception, constant break up. Can never get calls from work which frustrates me so badly. They desperately need to fix up their coverage soon. If not ill just have to switch ny provider.

Im not even going to start on my phone issues. My biggest problem is our INTERNET. When i signed onto my contract i lived in Moss Vale. I had every intention of moving to Nowra. I checked with voda that the coverage would be fine. They assured me that nowra had full coverage as it was a much larger suburb. It doesnt. Long story short i now have an internet contract with Voda and absolutly NO coverage that i have to still pay $10 a month for the next 15 months.
My partner has had the same number with Voda for 13 years. It was ok until the last 12 months. Constant drop out calls, network busy or no coverage. We are both on recently new plans and have no service in our new house. They just dont want to now about it, no help at all and i just cant deal with them anymore :(

No reception at my living address. 3 Months ago never had a problem with reception.
Calls are going to my voice message! I get the messages hours after the call was made.
As a result I am having to pay to use my voice message as well as return the phone call!
Due to no reception I have missed out on much needed work leading up to Christmas!!!!

my phone says i have full reception but i cant make any phone calls, send txts or get on the internet. people apparently have been trying to contact me for 3 hours to see where i am, and i've been waiting at home for them to call me.

vodafone is ruining my social life coz i can't contact anyone

Usually pretty good vodafone area never complained before but now for the past 5 days txt messages are delayed by about 10 hours!!!!!!!!!!!!!! how do they explain that!!!!! I am not receiving calls they go straight to voice mail which doesn't notify so how am i meant to know they are there????????? Very very unhappy customer looks like Telstra is the only reliable one out there this is ridiculous service.

I have been with Vodafone for quite a while now and have had nothing but trouble with my service. I have to change my network settings on my phone in order to get any service if not I can't get any (which i was advised to do from a vodafone employee)so everytime i turn my phone off and on again i then have to adjust my settings. I have to walk around my house in order to find a place with service in order to send messages. If im in a shopping centre and try to make a call i have to stand in the one place until my call is finished or it drops out. I can be in the same room as my husband and forward him a message and he will get it 2 hours later. I would hate to be in an emergency situation as i have text my husband on my way home from work and he has received the message and hour to 2 hours later after i have got home. Im definately thinking about going to a different provider.

I am still waiting for a message on my vodafone which was sent approx 3.5 hrs ago, this message involves the whereabouts of my children. At least I found them after calling around but I shouldn't have to go through that when they have done the right thing by letting me know via text. MASSIVE FAIL

everytime i am on the phone in a middle of a call, it drops out, getting sick and tired of it, i will go to another user if this keeps going and never use vodafone again!!!!ENOUGH IS ENOUGH FIX YOUR PROBLEM!!!!!

The ashes. Another Vodafail!

I am a new vodaphone customer and just finding out what that means...I am from brisbane, but christmas in northern NSW with no signal at all in tweed heads and ballina, then no signal in brisbane until I find this web page and learn that if I turn on and off I get a signal!...so have just listened to 4 days of messages

I have had nothing but trouble in the last year with Vodaphone. The problems have been call drop outs,poor reception,Bills not showing call details 6 off the last 12 months,I could not get on my vodaphone could not get on last 2 months spent a total of 15 hours on phone just for that issue.
I just want a service provider that can provide the service that I am paying for.

I have signed up a week ago (and already experienced their bad service) and am wondering if I should try and get out of the 2 year contract? I live at the Gap and work in Fortitude Valley in Qld. Is there a cooling off period etc? Is there any chance of Vodafone actually improving their service? If only I had known about this site a week ago!!

I went to Vodafone as 3 gave poor service... since i have been with them I have had nothing but issues phone calls are always dropping out on me or not even getting through,I don't get much service at home or work, my text msgs are taking up to 6hrs to get to the recipetent, voicemail is coming through up to a day late.

Every time I call to try and discuss this issue I have to wait between 1-3 hours till I get through or they return my call and then spend 1/2 an hour to an hour listening to them telling me its my (I) phone or where I live.....

Friends are with other services and have great service in my place of residence and work, today I called and left a msg to get A return call it took 3hrs I then started to re discuss my issues and advised I wasn't happy with the outcome.. the customer service representative then advised he would put me through to disconnection... lol I have just disconnected that call after waiting for 45 mins... I will be going into a store on my next day of this is ridiculous.

around cairns i am lucky to keep reception all the time.. in some shopping centres it drops out all the time, at home i have to stand out in the street to get only 1 bar, also have just gotten back from tasmania on a holiday and only had reception in hobart, sorell, launceston, devonport and burnie.. as soon as i was outside the city area it completely dropped out.. complete fail there as we also had a mobile broadband stick for our laptop.. used once when we got back to hobart finally.... its compeletly crap reception

Terrible 2g reception and 3g is a scam

I have been a vodafone customer for quite some time now and i have not had so much of these problems until this past year, which has been terrible with constant call drop outs sometimes having to call back up to six times just to finish what would have been a quick conversation and no reception coverage as well as short battery life. It is driving me insane. I really do hope that all this media attention will get something positive done fast.

I have been a vodafone customer for more than ten years,despite the dropping of calls and poor coverage the thing that has had the most impact on my life is the text messages that regulary turn up hours if not days late.My childs mother in past few years has attempted to contact me only to have the message dissappear or be delivered the following day,This has caused enormous angst.Despite calls to vodafone this issue has never been resolved. i am more than willing to join a class action it is the only way vodafone will be forced to address an on going problem.

I just travelled to Brisbane for Christmas and i hardly had 3G coverage, In Sydney i have good signal, my messages were delivered late and - i was in Brisbane City, it was crap, had to turn my phone off and on to get one bar of signal, since Voda has merged with 3 they appear to be flying off the radar with the service they provide and the customer service when you are transferred to India - i was on hold for 1 hour and 50 minutes to speak to a Voda rep. That is Poor.

New iPhone 4 customer. Cannot get stable Internet browsing or data transfer. I'm supposed to get 1.5GB per month but due to poor speed and dropouts I can't even get close so what am I paying for. When I complained, I was told to turn my phone on and off....do you think I hadn't already done that! When I complained in writing I was asked loads of irrelevant questions...how often do you use your phone, how long for, is it an iPhone 4.....nothing about my data woes

Due to the poor service vodafone has been providing i was unable to call emergency services yesterday when my daughter collapsed at the shopping centre i had to scream out to someone to call an ambulance for her.
I hope to god this vodafone nightmare does not cost someone their life!!!!

Never have any reception. people constantly cant get onto me. i cant get onto other people. i never get messages. people never get my messages.
VODAFAIL

I have repeated failed attempts at connection, people tell me they haven't been able to contact me for days and that my phone has been switched off
and i went over my plane by 3 msg's and when i got my bill it goes i went over my plane by 42$
i think vodafone is becoming more fail by the 1hour this is unbelievable.

Perth metro area, close to CBD. Poor and often NO signal. Rarely receive 3G. Call drops. Delayed text and voicemail messages (often delayed by several hours). Atrocious customer service call centre (not the fault of staff). Wanted to change my direct debit details, they told me to do it myself on their website. I told them I had tried that but their website wasn't working and was even mire atrocious. Devaluing existing customers. If Vodafone spent half as much time and money improving their services as they do on advertising and marketing, it would never have come to this. What a shame.

I don't have reception at my house and yet I work from home!! How the hell can a person conduct business from home in an area that does not have reception. Bad coverage Three/Voda!!!

i had a vodafone mobile but it no longer recieves calls just goes straight to message bank so i had to buy an optus mobile wich is terrible in its own right but i also have a vodafone moble broadband connection wich is absolutely useless it connects and uses credit but rarely allows me to browse online for more than a few minutes my complaints are constantly referred to a mysterious "team" who never get back to me i doubt they even exist i have been reembersed a small amount of credit but in all they seem not to care about my situation they are bastards

Have 5 services with vodafone and my phone (which i require for work) drops in and out constantly and when I went into a store to possibly get another one they suggested i buy a "crappy one" until my plan runs out early next year.I have also spent hours being kept on hold when I have rung 'customer service' which is a total joke plus have trouble viewing my bill.

I signed up with TransACT 18 months ago (24 month contract) - they run off the Vodafone network. When I signed up I told them that I go to the south east coast a lot, namely to Bermagui and Beauty Point, and I was assured of service in those areas. COMPLETE FAIL! No service at all in Beauty Point, and very little areas of reception in Bermagui.
Also, I have been receiving sms's up to a day late, and some voice mail messages haven't been received at all. I was told recently that it was the fault of the phone, so just shelled out $99 for a pre-paid handset to last me through to the end of my contact.

TransACT / Vodafone - UTTER FAILURE

I thought my Three mobile internet on hand held computer was getting slower, IT WAS!! I bought prepaid Telstra 3G simcard and installed in UMPC and it works super fast. since Three have been hijacked by VODA the service quality has deteriated. I thought THREE were OK and they were, but it seems Voda are ruining a good service provider. three always had good call centre help, not a long wait and problems solved quickly. Seems Telstra and Optus will end up with a duopoly and we'll be paying dearly in the future for access. best advice, don't take up plans, use prepaid uncontracted phones free of provider software etc.I wonder if Telsta now own all of Three mobiles towers?? possible reason for deteriation of network.

I have been on the phone to Vodafone and Three for over 2.5 hours trying to resolve unblocking a handset and re-gaining email access, without any resolution to either. So much for Customer Care!!! I was advised to call Vodafone, hung on for 30 mins after whicvh I was informed to ring Three. Was transferred by the Support person only to hear "this service is not available" So much for Support, or lack thereof

I still currently am paying off a 1700 dollar bill from vodafone when most of the calls on this were not actually mine. I Have paid over half of this back now because they were sending it on to give me a bad credit rating.when contacting vodafone time and time again i was told nothing they could do.

I am a Three (now VodafoneHutchinson Australia - VHA) user and have always had (free) email access since joining Three. Now Three Support advised me today when I called them that I have to pay $5 a month for email access. When I upgraded my handset at the local Three branch, no-one advised me a charge (for email access) will apply. I've checked the Three website and nowhere does it state a charge will apply. Three now expect me to pay the monthly charge whereas it was their responsibility to advise me at the time of replacing the handset a charge will apply. In my view it is their responsibility to ensure I continue to have email services at their cost, not mine.

POOR service
POOR call receiption
POOR in message recievals
POOR all round

couldn't promise to fix all of the above, ended up braking contract because of that. all they cared about was that the billed got paid, didnt have problems taking my money...
vodafone POOR POOR POOR

On switching to 3 (now Vodafone) from the overcharging big T, I have discovered that as I walk through my house I can be shunted through three different cell towers ... problem is that I loose reception (no signal) when switching between cell towers ... 3 and Vodafone have been pathetic in their attempts to assure me the coverage and switching between towers should not cause signal drop outs even going as far as suggesting that it's my mobile that is the issue. I've invited both 3 and Vodafone to my place to test it for themselves, but the customer service person I spoke with at Vodafone told me that they were too busy dealing with real issues! So Vodofone, what good is a mobile if you can't walk around and use it like the manufacturer intended?
EJ from Evatt

No recpetion on my phone, paying internet for almost 6 months without any form of internet connection. Billing system is disastrous. Vodafone sent a billed on my wrong address, payment didnt get on time and now I have a default credit rating against my name, however all address's were updated but still fail to get the bills to the correct address. customer service is worst in my experience dealing with any retail outlet.

Have had Vodafone for many many years despite the fact that NOT ONCE has a call remained constant without dropping out. We live in Cherrybrook in suburban Sydney and have 3 mobiles on Vodafone. NOT ONE of the phones [all different brands] can reliably receive calls in our home. The phone MAY ring, usually not, and if it does manage to ring...the caller ALWAYS drops out! We are NEVER able to be contacted, nor contact each other within the local shopping centre, nor at Castle Towers- monstrous shopping centre- whilst every other telco users CAN receive calls...NOT US VODAFONE SUCKERS!. Calls constantly drop out, every single call, EVERYTIME!!!!!

So we bought yet another 3 cheap mobile phones recently in frustration and connected them to VIRGIN. Uses the Optus network, however Virgin coverage seems much much better The phone ALWAYS RINGS! AND is definitely available in the shopping centres mentioned above. Still trying it out though. As far as Vodafone goes, they deserve what they get for not using local call centres and employing Aussie staff to service customers. Like Hutchinson 3 Mobile they shoved us off to India & elsewhere, and just like we did to THREE 3 mobile , we are now giving Vodafone the BIGGEST SHOVE OF ALL!!! OUT THE BLOODY DOOR###

Spent the day shopping at a major Gold Coast shopping centre my phone was on the whole time but when my mum tried to call me it went to message bank she panicked and was stressed cause she couldnt get through to me. I also sent a sms on christmas night but the person didn't get it til 5.30am the next morning, they weren't too happy being woken up at that time.
Major fail vodafone

I have my phone on silent most of the time at work and as a result if someone calls and I miss it, they generally leave a message for me to call them back. Problem is, the messages don't come through to my phone on average for about 2-3 hours later and the phone doesn't even register that I've had a missed call. My calls cut out, the internet is constantly dropping out, I can get reception in my kitchen but not my bedroom (which is right next to the kitchen) and I live in Mt Gravatt! But this is all on a good day. A good day is classed as one where the hand set (which is only 18 months old) actually works. I am typing this whist having been on hold to Vodafone now for the last 35 minutes. I orginially called to find out when my contract will be finalised with them due to my handset not working, the CS rep suggested I speak with someone about their "loyalty phone upgrade" program. So after waiting 35 minutes on hold, I was then informed by the next person that I would have to pay an extra $30-$50 per month just to have a new phone for the next 12 months otherwise I can pay for the remainder of my current phone which would be just over $300.00! Not really sure how this is a loyalty program considering it means me having to pay them more for a service that DOESN'T WORK!

I've been with Vodafail for a few years now and it has been gradually getting worse!. It often takes ages to connect when I try and make a call if it manages to at all!. I also have a prepaid internet stick and at times it will take over 10 minutes to load even the google search engine page!. It's supposed to be using 3G network and my phone that's sitting next to the computer loads the page in 5 secs. I rang the customer service and they explained that between the hours of 8 - 11pm there is an increased traffic on the net and so it might be slower. Why was I not told this when I purchased the internet stick?. Funnily though, as soon as I've run out of internet credit the top up page comes up faster than lightning. Boo on you Vodafone!! Way to lose your customers...OH and don't even get me started on the incredibly frustrating LARA customer service voice system!

I have repeated failed attempts at connection, people tell me they haven't been able to contact me for days and that my phone has been switched off which is simply not true:it is simply that my service provider is not providing service and not fulfilling their part of contract.

I am in a medical field and this morning I was trying to contact a colleague while in the apartment of an acutely unwell patient. Of course my phone would not connect me! Just one example of many I can cite.

I'm very interested in this class action I heard about. I will definitely be lodging my grievance with the ACCC and withdrawing from contract.

Crazy Johns data USB device, uses Vodaphone, it is USELESS.. me thinks its quicker to use Snail Mail !!!!

I have repeated failed attempts at connection, people tell me they haven't been able to contact me for days and that my phone has been switched off which is simply not true:it is simply that my service provider is not providing service and not fulfilling their part of contract.

I am in a medical field and this morning I was trying to contact a colleague while in the apartment of an acutely unwell patient. Of course my phone would not connect me! Just one example of many I can cite.

I'm very interested in this class action I heard about. I will definitely be lodging my grievance with the ACCC and withdrawing from contract.

I have repeated failed attempts at connection, people tell me they haven't been able to contact me for days and that my phone has been switched off which is simply not true:it is simply that my service provider is not providing service and not fulfilling their part of contract.

I am in a medical field and this morning I was trying to contact a colleague while in the apartment of an acutely unwell patient. Of course my phone would not connect me! Just one example of many I can cite.

I'm very interested in this class action I heard about. I will definitely be lodging my grievance with the ACCC and withdrawing from contract.

I Have been a vodafone customer for more than 3 years and got a contract with the iphone 3gs and was given a coverage map the day i signed up ensuring me that coverage was not a problem in my area.
I was soon to find out that this is not the case at all. I cannot get coverage in my house or outside unless i get up on my water tank which is very dangerous.My boss has almost given up trying to ring me because it constantly drops out and then costs more to ring back again and again.
One night i came home from the city on the train and tried ringing my wife to pick me up from carrum station in melb but had no reception on the train all the way from parkdale so i ended up having to ring from a payphone and yet costing me even more money! Voicemail is constantly down or you dont get the message untill hours later and i cannot send emails from my iphone.
I have complained to vodafone on their website more than once and their response was "we are working on it", i must be a big job because that was last year and its still no good!I cant believe i am legaly bound to a contract that i have to pay for when they are clearly not providing the service that they promised. Like in said above its Criminal.

I'm a THREE user and have been for a few years, using mobile internet on UMPC and 2 x Sami non contracted phones. Service and reception on both mob internet and on 2 x phones were ok until recently. the data speed testing has dropped down and have phone connection and drop out problems. this seems to happened since VODA took control of THREE !!? luckily I'm not on contract and Phones are unlocked. If this is'nt resolved soon I think I may head back to the BIG TELSTRA after 3 years away!! I have excellent reception on 3G at home 5 bars all the time so no excuses THREE / VODA.