After I switched to vodafone on the 2nd June 2010 I have experienced nothing but trouble. My family and I were going back to WA for a holiday, so I was suppose to be entering into a contract where i would receive good coverage. They told me it would be 98% everywhere, what a joke. The phone dropped in and out, messages were being received anywhere from 1-5 hours later, not to mention the next day. Phone calls were missed, unable to be made or I would have to try again later as my service just dropped in and out. All this for $69 a month, I honestly thought this could be fixed. How wrong could I have been. It has been such a joke really, they have asked me to remove my sim card and try it in another Vodafone on numerous occasions, told me it was the iphone, told me any thing, but it would always come back to being my fault. They would tell me they would have a Tech Support Officer call me, when, in 2015. The amount of phone calls that i have made since taking this contract is ridiculous. The straw that broke the camels back was the beginning of April this year when my 15yr son broke his ankle at school at 10am. After the school had been trying to contact me for hours, I finally recieved the first message 5 hours after the incident, REALLY GLAD IT WASN'T LIFE THREATENING!!! My argument since has been, what if something worse had happened to one of my children or husband, now I really do know that I am only a number to this company. Vodafone still did NOTHING about the problems after this "No Service". Phone continually comes up with "Service Lost - Vodafone no longer your provider" this is something I seemed to have got use to,WRONG.. I rang Vodafone on the 22nd Dec 2010 and was on the phone for over 2hrs, lucky I rang from my land line or it would have been a waste of time (mobile would have dropped out). The Tech Support guy gave me a case ID and told me he would call back on the 24th Dec 2010. During this time, I was to once again record all details of phone calls made and received as well as texting. If I still experienced the same problems when he called back, then they would waive my contract and my next bill. Remember $69 a month since June 2009, and my payout figure is now $372.
Vodafone did text me on the 24 Dec 2010, but I could not call the 1555 number as funny, I didn't have service, why send you this ridiculous number when you can only call it from your Vodaphone account, well you can only do this if you have service right!! Christmas Day no service, Boxing Day no service, 27th no service 28th today guess what Service has done nothing but drop in and out still can't do a dam thing. Have just got of the phone from Tech Support and after 18months of this am now finally getting somewhere. They will now wave my next bill and my payout figure, but I had to return my Iphone after 18 months of paying $69 a month for a service that very very rarely worked.
When i refused and told them that i would take it further (courts), they relented and came back to me and told me I could now keep the iphone and that they will cancel the contract and waive all bills.
No, I'm not holding my breathe just yet, we will wait and see if Vodafone will keep their word. I will, in the mean time keep my phone and find myself another provider.

I live in NSW and work in ACT. At any time in either place I am lucky to have 1 bar of reception on my phone. It constantly drops out of service and I can't make or receive phone calls. I have only had this new phone and contract for two months, I am locked in for another 22 months. I wish I never signed up to the contract.

MASSIVE FAIL VODAFONE!!!!!!!!!

I have been wrongly billed by Vodafone. I paid my last months bill on time at the post office. This month I received a new bill from Vodafone with overdue fees of 20$ whacked on top of a 29$ cap contract, asking me to pay the allegedly unpaid bill again. I have tried to contact Vodafone to sort this out, but they make me wait on hold and never pick up the phone. I also emailed this problem to Vodafone, so far it has been four days and no reply. The longest I have had the patience to wait on hold on 1555 is about 45 minutes, then I hang up. This happened a couple of times. The number 1555 is supposed to be for free for Vodafone customers, yet my bill showed 60$ fee for these calls altogether. In addition, I was told by three Vodafone agents that my phone will work in Ireland, but when I arrived there, it did not work. I complained about this to Vodafone, and the reply I got was: "You were advised by our agent, that your phone would not work in Ireland". This was a blatant lie, but I did not pursue the matter. Vodafone is a handful. Thanks for listening!

The same as everyone else.......... phone drops out low battery life and poor data. I have four phones that do this and it is so frustrating as i have to explain to clients if my phone drops out I will return your call. From this point forward I will be saying,,,,,,, please accept my apoligies now my phone my drop out but I am with vodafone and working on getting changed over to Optus. I also have two broadband USBs and in the middle of a presentation it kept dropping out again really embarrassing for business!!! So how long before we get better service or a resolution to move over to Optus?? vodafone certainly are not standing up to their end of the contract...............

does not call out to over sese

i cannot talk to my friend in northern queensland without it being disconnected..if we have half an hour we think its luxury..it is very very frustrating..the same occurs in caloundra ,sunshine area..you cannot get any reception unless your prepared to go out onto the road etc no reception thee either..i took on a 2 year contract..the phone is disintegrating its falling apart on the key pad..i see all the lights...takes me twice as long to sms as i have to correct spelling...delete all the zeros when spacing..im told i can get another phone next year..soooooooo..i have no choices on that one but wait..reception in all qld appears as bad as nsw..read also some bad overseas lingo on their problems as well.. particulary in germany..vodofone needs to do something and fast ..as people are fed up with their dishonesty...

I have had two contracts with Vodafone, granted my first phone i had difficulties with and needed to replace (after paying my insurance i opted to pay the $275 excess) On my second contract my software stooped, i took this into the store and they openly told me this was a falut of the phone relating to software but the fact i'd had a previous claim (on my first phone) that i would now be up for a higher excess... How is this possible when this was not through my misuse of the phone. The only other option they gave me was to pay out my contract. I found this extremely poor for Vodafone to not find a solution when in fact the fault did not lay with the customer but with the phone itself. This was aprrox 8 months ago, i am now having to use a back up phone (i am still paying a contract for a phone i can not even use) and i still have another 6 months left. Go figure... The past six months the reception is getting worse and worse, i could not even get one bar of reception on my phone and i was in Bourke St Melbourne in the middle of the city, this happens all the time. I will not be using them in the future, once this contract is up i will seek alternative providers. I can not seem to get any help to resolve it. Often i have to keep turning my phone on and off just so that i can get a message to send, very unhappy...

Well for over 10 years i have been reporting a black spot around the Uni of WA driving into the city and back. I have repeatedly complained about voicemail messages that have been received days (yes days sometime weeks) after they had been left by callers to me. I have complained that the time stamp on voicemail is East Coast based. Basically i have nothing to report other than complains to Vodafone - they are certainly happy to charge for this lack of service and when you call for any of these issues and report them you are told "sorry it's a software error" that is either being worked on or can't be fixed - can't be fixed what a bloody joke!. Regular dropout of calls and data connections. Mobile dongles that don't work with/support Windows 7 out of the box and when you call them you are told oh you simply download software - NOT IF YOU CAN INSTALL the bloody modem in the first place....

I could go on and on... I would move to Telstra tomorrow given the option to get out of my contract.

I am on pre-paid. Use the mobile infrequently. The reception is very poor, many missed calls & txt messages hours & even days late. Customer support by phone is impossible. Vodafone used to send reminder txt when time on pre-pay ending to make further payment. Doesn't happen anymore. Have missed a couple of payments and have lost all $ and call credits. Last November forgot to pay within the 60 days and Vodafone cancelled all credits and then made unauthorised payment from my credit card for $100 the next day, have been unable to make contact with Vodafone to make complaint. Am about to change service provider and will never use Vodafone again.

On the day that Julia Gillard became Prime Minister I spent 2 hours on hold trying to get through on a land line as I had no mobile reception. I am a real estate agent so having no phone means I can't make money. Since the start of December my phone reception has been dropping out but 2 weeks ago I spent 2 days with no phone reception at all, the worst thing was it took me a day to realise my phone wasn't on, it looked on and was on, just no calls getting through. Then my grandma took ill and had days to live and I found out 24hrs later as I wasn't getting any calls, not even texts. Now if I send a text i get 2 and every 2nd text sent out seems to work. Vodafone have grown too big and can not maintain their service, it is totally unacceptable.

There is absolutely no coverage in Illawong where I work. You have to stand in a certain spot to get any signal then you can't be heard anyway. I have to use a 2nd phone with Optus to call or text. What a waste of $49pm. Been outting up with this for over 2 years.

Used to be able to send picture messages on an old Nokia. Upgrade to a HTC and it's a no go in Katherine but worked in Darwin. Until it stopped working in Darwin. And wouldn't work in Brisbane or the Gold Coast. 2 emails sent, finally got a reply to call technical service. They hung up on me after 45 mins, called to complain, funnily enough they never answered. Seriously, how hard can it be?

last 6 months my new 3 G phone drops out when its got signal,and last fortnight, E calls only on and off,maybe its just started happening in Cairns.

We signed a cotract with Three but the reception at home was very poor.The next day we took our complaints to the ombudsmen to cancel our contracts .Three gave us a chance to cancel on conditions we signed a contract with vodafone.Since useing vodafone we have endured poor or no reseption plan mix ups and customer service is almost imposible to contact and when you do you receive very little help.There outlets are of no help at all.

Bizarrely I was putting up with the frequent No Service that I kept getting on my
iPhone yet when connecting to home was no Probs.
I have trouble with data as well as signal for calls,
I hope this campaign fixes the problem. My husband moved from
Voda last year to Telstra and has had no probs.
Grumble from me :)

First is a $50 per month wireless broadband contract - will not work in Hobart city half the time, the biggest city in Tasmania. I've had to resort to my Telstra prepaid stick which is $100/month for less download capacity.

Phone coverage is patchy, but recently completely hopeless in Sandy Bay. At least it works where I work, and it means people can't contact me at home I guess - but I'm not paying for that "privilege".

i have never got reception anywhere and i live in brisbane. i havent recieved any bills off them in the pass 4months. the reception is poor. all my messages come late or i dont recieve them till the following day. my phone cuts in and out all the time. they wanna cut my phone off cause i havent paid a bill even though i havent recieved any which is annoying me.

Both my partener and my own phones keep dropping out unexpectedly and the reception is marginal at best, regularly. I have phoned vodafone regarding theses issues and have not recieved a response as I was totally frustrated with the wait time for a response.
Considering I have been a Vodafone customer for in excess of 10 years, there infrastructure has not kept a breast of growth or technalogical advancement.
Anyone can sponsor a team from formula 1 to cricket, surely sponsorship is based on the results achieved not promised! Should one of these teams let vodafone down I'm sure Vodafone would "pull" sponsorship! Likewise applies here I will be "pulling" my support of Vodafone ie close my account based on there performance.

bloody call drop outs and spent 4 hours trying to get thru to customer service 3 times bloody hope less i,m glad i am not on contract to vodafone good thing about prepaid you can swap providers when ever you like if they dont provide the right service why stay with them look for better service i can,t even get a balance from calling the 1512 number it will not give me a balance i have to ring customer service and then when i want to top up my recharge voucher it won,t let me i have to call customer service as well so why don,t they get there act together before they lose all there customers

After their last change in billing system, my account was being sent with incorrect details. It took me 18 months to try and resolve this issue. They kept saying that the next bill would be correct, but no it wasn't. They have the poorest customer service that I have ever seen in a Telco company. I also have problems with me phone dropping out, was only 200 metres away from the tower and my phone took a total of 15mins to download a 256kb program...

stupid crazy johns network i was sent 2 picture messages on xmas day recieved one yesterdy and one today wtf get with it nd i could b in one room get signal then next time im in that room no signal wtf

My phone only has reception for about 10% of the day..all my messages come in hours later all at once, i constantly have to turn the phone off and on to make a call. My internet has totally failed, can only use it when ther eis a wireless network around. I call and call and call never get a response.. have paid out over $1500 in 3 months when im on a "unlimited" cap but never get an answer. once i feel behind in my payments they were call ing me constantly. They have me trapped on $114 cap which no longer exists... I've been a customer for 12 years and this is what I get. $880 to exit the plan.. yet my ex husband has just recieved his 3rd free "replacement" phone so he makes a business of selling them now. I HATE vodafone!!

i am so ridiculously sick of text messages not leaving my phone. Thinking that an important message has been sent, then realising hours later it has never been sent is so frustrating! I have called vodafone so many times to resolve the general issues of text messages not being sent, internet never loading and calls dropping out. I was told that it must be the area where i live... thats ok, but does the rest of the Metropolitian gold coast suffer these issues??? I live in the middle of Southport! I hate vodafone and cannot wait until 8 September, 2011... NEW CONTRACT!!

I used to have full service at work and home. I now have 1 bar service (no 3g) in the CBD, and i have either no service or 1 bar, living 15mins out of the city..

I have spent probably close to 6 hours on the phone (on hold) to Vodafone in the last few weeks.
Even after the Vodafone guy came out and admitted to the network issues, the tech support
people continued to tell me there is no network issue, and it is my phone.
I then read out the press release to the CSO who then hung up on me!

*On Sunday a friend sent me a picture message around 12 midday. I received it today at 8am*

I currently have a case in with the TIO (who have passed the 10 day deadline), and i doubt i will get the resolution i require... out of my contract with no cost. I do want to keep my iphone4... if i DO need to send it back, fine, but i dunno what good a used phone will do for them....

Also, I have been with Vodafone for about 10 years now, and in the past never had many problems with them other than some stupid billing ones, but since the merger, i cannot believe how fast their decline has been.

i dont understand why now after all these yrs ive been with vodaphone all of a sudden its being shit with reception etc. from the gladstone store u shoulda gave more notice for the ppl here before you were closing for renovations and when you were gonna reopen.

Sat in North Turramura with 5 bars and 3G reception on my HTC Desire. On requesting the BBC mobile web news page, reception dropped to GPRS and took over 2 minutes to load, tiny as it is. As soon as I finished my phone went back to 3G network support, pitiful really

I would have to say I have the same usual problems as everyone else. What upsets me the most is the complete lack of help/information from voda. I have been into Voda store when nearly the entire central coast of NSW had no 3G service and all they could say was turn 3G off. Even store staff weren't told if there was a problem or when it would be fixed. Problems still persist with network and I have had several of my friends successfully void there contracts but I can not find the continual time and patience to fight them. Voda doesn't return calls even after I requested a technical investigation. How can I not be p$&)?d off?????
From a 9 year customer VODA-MASSIVE-FAIL!!!

I have been a Vodafone customer for more than 6 years. The recent service provided by vodafone has been very poor. As a business owner I use my mobile as a very important work tool and it is constantly letting me down with line drop outs, poor to non existent reception, delayed text & voice messages - upto a week old on one occasion. As a customer with 3 phone plans with Vodafone I now believe that they are not fulfilling their part of the contract and although in the past I have enjoyed their services it is now costing me money. I will need to get out of the plans and seek a provider that provides a full service... Signed .... unhappy Jan

I had a blackberry, and I started to get really bad coverage problems with the phone through vodafone, there would some days were i would have no coverage at all in Melbourne City only for Vodafone to tell me it was the phone with problem, now I have an Iphone 4 and the same thing happens, vodafone told me to reset my handset because it was the handset at fault. All they want is peoples money and are never willing to help, I have been still calling them and complaining about the problems and still no help.

Every time I receive the bill online, I cannot work out the total charged amount, the amount paid last time, and the correct amount to pay. I printed the Call History in front of me and the charged amount is $2.26. I paid the last bill with zero outstanding. When I clicked to pay my bill online, the amount o/s is $11. It prevented me to print the Call History for the previous periods. Does it all make sense?

my touch phone never finds data on google etc just stops crows nest, sydney, south coast same

I cant text to my girl friend she lives other side of the world.i rang them today and told me they don't support my girl friends support people.they are EMTEL,Vodafone should support all networks around the world.one reasons why i bought the phone to text my girlfriend.it would been cheaper.

i have many dropouts in Crows Nest, Sydney city, Wollongong and in between when phone signal is full, thought it was a phone issue but is vodafone
some sms never reach their destination but I also have same problem with optus mobile my other phone can we approach them too please. Overseas sms never get there at all...

I HAVE NO COMPLAINTS! I have been a loyal customer for 15 years and i get great coverage. All you whingers SUCK IT UP OR CHANGE NETWORKS!!!

I live in Perth & have only been with Vodafone for a few weeks. I have so much trouble with reception. My phone always drops of out of service when I'm on calls, trying to make calls & trying to send texts. I haven't done anything about it coz I thought it was just me but after seeing this on news report I can see I am not alone & Vodafone obviously have some issues that they better sought out ASAP!

Very disappointed with network coverage & data coverage. As others have said phone shows good 3G coverage but downloads often time out. Customer service is also a joke with 5 business days call back time. Lift your game Vodaphone.

I have Vodafone Prepaid Mobile Broadband, and the reception is terrible. I live near the shops in my city, so you would think that i would get good reception, but only get 1 bar of 3G on a bright sunny day. Yes thats a good speed for me, but most days it drops out, takes ages to find reception, and whenever it rains, the 3G slows down to GPRS, therefore i have dial-up speeds. Very unreliable. Late november, i had between 1 Gig to 1.5 Gigs of Data left in my account before expiry and it was taken off me for no reason, i know i couldn't have used 1.5 Gigs in less than 5 days. Disappointed with Vodafone, as i have been a customer for almost 2 years, i will be going with Optus or Telstra (despite the hefty prices) when my next lot of credit runs out.

I'm on a $40 month by month usb internet plan (10gb), which has been ok regarding reception (most of the time) and the bill has been $40 month, until this month. I nearly fell over when I got a $163 bill. Thought I was only allowed 10gb and was sure thats all I used as the notification to let me know I'm getting close to my limit never popped up. How can they charge $163 for a $40 plan. Vodafone, you lost my vote, and my business...

My wife and I have our personal mobiles with Voda, I also have a Business mobile with Telstra. We poor to no signal for Voda and max signal with Telstra. When I signed up with Voda, the salespersons stressed they are doing a lot of work to improve coverage and quality of service as I had concerns due to having been a current customer. Sounds like poor information or an total breech of contract. We've seen no improvement.

Calls continually drop out, messages are nearly always delayed or don't turn up at all but I still get charged for sending them. If I drive 5 minutes out of town there is no reception. I was told that Vodafone has the best coverage of all the major highways in Australia... Just as long as you don't want to drive any further west than Warrnambool. Lucky me, I still has 20months left of this useless contract.

I have been experiencing all these issues for nearly 12months now and I have been on the phone to them at one stage nearly every second day until I had enough and went to the telephone communications ombudsmen which even then this still has fix my issue except I am now not on a contract with them. I am still having the same issues like phone reception, messages taking ages to come through, voicemail massages coming through when my phone didnt even ring, 3G service keeps cutting in and out and not being able to make calls even after you have just made one and the only way to fix it is to reset network settings or put phone in airplane mode and then turn it off again then it works. This has seriously been happen since about Feb2010 for me and I have been on the phone to vodafone many times even with staff hanging up on me cause they cant fix my problem and wont listen. I have even gone and swapped my Iphone as they kept blaming the phone even though I knew it wasnt the phone as I travel OS alot and my phone works fine in another country on another network.

well my phone cuts out while im talking on it, connection error, disconnected, goes half n full black screen, freezes on me. id like a new phone or something. as my phone is only 9months old.

I LOVE VODAFONE!! Go JOIN TELSTRA OR OPTUS if ure unhappy!

My calls keep dropping after a few minutes over and over again!!
Plus, when I'm already on the phone and someone tries to call me, they end up on someone else's voicemail...totally random!!!
FAIL

just got the iphone and the phone is now saying no service never have i had this problem with any other phone servouse provider before. i have also noitce that this has happened to someone else in SA also.

I am on the $99 unlimited calls & 3 gig data plan.

However 1 in 3 calls dropout, text messages are constantly late (sometimes up to 2 days) & data is pretty much nonexistent as I constantly get 'connection timed out' messages while trying to access basic sites like facebook. I don't even bother trying to stream a videos on YouTube anymore because it just can't do it let alone consuming my monthly 3 gig capacity.

I have seen friends phones on other networks (in particular Telstra) and all functionality runs smoothly as it should.

This site is great & hopefully vodafone will finally give it's customers what they are paying for.

Vodafone you are rubbish.

The week before Christmas my mobile was stolen while I was in Manila. It took 3 hours and multiple calls before I could finally get through to customer care & report the theft. 3 hours is long time no matter where you are but a particularly expensive one when you're overseas (and the thief is making the most of it!).
After almost 13 years and countless issues I had had enough. I called them when I got home to lodge a complaint & cancel my contract, only to be told my call could not be taken. I had to call again and again to finally get through to leave my phone number for them to call me back. After an hour and a half they finally returned my call. I stood my ground, telling them I wanted to cancel my contract immediately. I refused to pay any penalties even though I still had 7 months left under contract. After 13 years the least they could do was give me my freedom.
I have to admit that up until 2 years ago I was happy enough with the service to overlook the reception issues. I'm now with iPrimus and can't tell you how good it is to talk to someone in Australia whenever I need service. I'll never use Vodafone again!

We cannot either make or receive calls from our home address and we have lost much work as a result of this. Our mobiles just ring then the csll drops out.

I have a vodafone mobile broadband & a phone with vodafone. If I want to make a phone call without it dropping out I have to go out on to the front verandah. My mobile broadband does not work at all, I have since bought a Telstra mobile broadband & don't have any problems at all. My partner has a telstra mobile phone which works everywhere. Went to the vodafone shop & told them about my problems & was told too bad I am signed up on a plan & would have to pay out the contracts if I wanted to cancel these plans. NOT HAPPY!!!!

VODAFONE ARE TERRIBLE I'm on a month to month infinite call plan with 1GB of data every month, I can call everyone for free for 45 bucks a month, and now ther doing updates to the 4g network to be the first of the telcos to have this, to give us super fast speeds YES VODAFONE ARE TERRIBLE if only optus or telstra could offer me this OH THAT'S RIGHT THEY CAN'T!!!

was told 18 months ago when they signed me to 2 year contract that signal in my area would be improved within 1 month. Pack of lies ! Had to connect to Telstra phone line in order to make and receive calls. Phoned customer service and they just give you more lies. Cant wait till my contract is up in a few months, its the only time vodafone take the time to talk to you ( when your contract is coming up for renewal). No more !

I been with Vodafone for a couple of years and I get no reception in shopping centres and in some towns I go to,some of my family r with telstra and they get reception In the area's I cant.now that I know that I'm not the only one who has these issues I'm going to call them and try get get out of the contract and go with telstra....

Have minimal to no reception around my local area. Because of this text messages are delayed by up to hours. Calls drop out or cannot be made. Employees have limited knowledge of devices and services. Changing carriers is a possibility for me in the near future.

Delayed messages, call drop outs, no service at various times of the day,customer service is a disgrace and that's being kind!!!

My husband and I signed up with vodafone about six months ago. About three months into our contract, we started having email problems. Our email account was with telstra yet out phone account for the mobiles were with vodafone. No one could or would assist us in resolving out 'cannot send your email, a copy has been placed in your outbox' issue. We then had issues with our voicemails not being received for some 24 hours. Most recent issue, about 3 days ago relates to text msgs. Msgs I send may not turn up for several hours, days or just not at all. Very frustrating considering we are on a two year contract. We WILL NOT be staying or recommending vodafone to anyone.

Everytime i hit the dial button to make a call all reception drops out of my phone. Then when it does call you cant anything on the line.... In addition everytime i go to send a text all reception drops out and the text defers.

I have been with vodafone for almost 10 years and this is just getting out of hand...

Thanks for nothing vodafone

Am actually with Crazy Johns, via Vodafone. Call disconnects/drops out within 4.5 minutes,even though signal strength is 4-5 barrs. Only one barr in most area's for coverage. At sign up I was ensured that coverage was excellent in my area (4573). Text messages sent are delayed by hours, pics at least 5 hours to receive.

Well I was a 3 customer & was with them for Over 6 years and in that time I never had an issue..! When 3 merged with vodaphone I started to notice that I had minimal reception, constantly my phone was "searching" or had this little circle at the top or it was roaming and I was paying for when it went to roaming, 90% of my phone calls dropped out & in my new contract I was paying and extra $10 a month to get 2gb of data and guess what? In the 6 months I had my new contract I only used 2 gb because I couldn't get any sort of signal apart from when it was roaming..! I got so angry because I was paying for a service they could not even provide me with.!
I'm now with telstra, never ever thought I would go to them but I'm getting what I'm paying for..!

Unreliable service,messages two days late,not receiving call at all and forwarding calls to missed call.
trying making call twice before you can get connected.
calls dropping out all the time.

The reception around the Rhodes/Concord/Cabarita area is GHETTO. Calls always drop out and messages wont send. What kills me most is i will receive a message and try to reply strait away, but MSG FAIL. Im always turning my phone onto airplane mode and back onto 3g again and things kickstart. Has happened with both iPhone 3GS and HTC Nexus one.

MMS take soooo long to send, and sometimes people receive them 5-10 hrs later. WTF?!? 3G data...its a lottery! Sometimes its super fast and sometimes there is nothing. Voda are such battlers.

Now Telstra is more competitive on pricing i want to switch yo!

My wife and I have our personal mobiles with Voda, I also have a Business mobile with Telstra. We poor to no signal for Voda and max signal with Telstra. When I signed up with Voda, the salespersons stressed they are doing a lot of work to improve coverage and quality of service as I had concerns due to having been a current customer. Sounds like poor information or an total breech of contract. We've seen no improvement.

I have been with vodafone for 2 lots of 24mth plans(which were great) and I have just started my 3rd round stupid me! Cause my pain started about 3mths ago it's just I couldnt afford to pay out my plan. Constant dropping out of network coverage and receiving text messages in bulk or days later than when they had been sent even. Many phone calls to vodafone for up to 1hour and 50mins being on HOLD later and still no reason from them to my complaint. For them to offer me to upgrade my handset hence another 24mth plan cause I thought this would solve the problem SILLY ME!! It all seems very strange how all this has happened since 3 and Vodafone have become 1!!! Maybe trying to keep too many people happy do you think?? NOT HAPPY JAN.....

I logged on a call for support last month. A customer service engineer told me to delete some files which I did because I thought they are professionals. The result is now a computer problem which is still waiting to be solved.

My mobile is 99% on SOS which mrans I really do not use much when I am home, the same nonsense with my wife's. It is so frustrating to pay atleast $60 for something that I can only use at work without too much difficulty but not at my home. Yes it has nothing to do with the employees but the greedy executives who are only concerned about costs and cutting corners.

Slow data, high numbers of dropouts

I have 3 phones on my account and all of them have had the same problems. Drop outs, delays in receiving msgs, connection errors, people not being able to get me in city areas and they blamed it on the phones. We had all phones sent back and nothing could be found wrong with them, except blackbery replaced one phone. I am sick of paying for a service that is not reliable and they don't want to do much about it. The worst part of it all is that I went into a Telstra shop to look at getting a prepaid phone to use also and they staff member told me that telstra didnot renew their contract with vodafone for the use of their towers. So much for a problem with their software. More like that they don't have enough towers in areas to keep up with the service they want to supply

like , i cant even make a phonecall at my own house on my mobile. I know its not the mobile problem as i change it to a different sim and it works fine. It feels like im in forest with no reception or something , thats how bad it is. Fuck you vodafone

messages are always delayed anywhere between 1hr and one day. phone calls always cut out and reception is hard to find and maintain.
my phone always tells me i have 3G internet coverage and when i try to use the internet it never works.

I have my own Property Management business and since purchasing an I phone 3g through vodafone 12 months ago have had nothing but dramas. Voicemail messages coming through up to 12 hours later. Phone showing full reception but not ringing then voicemail coming through hours later. Texts not sending or being received until the next day and then coming through several times. Example sent christmas message at 1pm but my friend received it 3 times on boxing day at 4am. He was not happy. Also internet coverage is very poor and drops out constantly. Also experience a lot of call drop outs as well.

Ihave been with vodaphone for about 15 years i was living in melbourne we have just moved 2 just near ballarat now i get no coverage in the house and not much out side i went 2 see vodaphone 2 drop my plan down and it was going 2 cost me 500 bucks vodaphone u do not look after the ones that look after you i am piss right off

Constant loss of reception on my iPhone. I need to switch it off and on several times a day, and only have 1 bar of reception at home even tho I live in Sydney.

only in the last 3 months coverage has been bad

Drops out 3 times each day on the same call on my way home from work. Drops out in burglary tunnel, on top of the west gate bridge and after williamstown rd. Same place each day.

trying to disconnect a service that i no longer require. I rang vodafone three days running being left on hold for hours. On the third day i refused to let them put me on hold and they explained that they were very sorry for the inconvienience that they had caused me and instead of putting me on hold they would call me back. I am still waiting for that call and still paying for a service i don't require.

I am sent a text message...Vodafone to Vodafone. Comes in 20 minutes later. Great when I get "here now" text AFTER I have received the abusive phone call because they have been waiting for 20 minutes in the foyer. Pictures are worse. They have been known to take up to 2 days to come through. I send at 8.00pm on time and it was recieved a day and a half later at 3.30am!!

Thanks Vodafone you have made me look forward to something....my contract finishing so I can move on.

3g network is dropping out constantly. I'm less than 50m from tower in CBD. Was ok a month or go, but now, its almost useless. hspda is what i get instead. called support, but everytime its a hour at least and they just lie, untill you perservere and then they admit some rubbish about how they know about it and are working on it. So basically you get fobbed off with no help.

I have lost work because my phone cutting out,customers are getting sick of it and i had to get another phone..Im not paying the bill i owe!!! I call the same person 10 times just to ask 1 thing...Fuck you vodafone..Rip off bastards!!!

Just want to say that even though I have been stuck with vodafail for the past 2 years for my mobile, I cannot speak highly enough of my internet providers, Westnet. WITHOUT FAIL, every time I contact them, they are waiting to take my call, respond personally to every email and even phone me to follow up any problems I have.
HIGHLY RECOMMEND WESTNET FOR INTERNET

Less than 3 weeks ago I entered a contract with Vodafone for an iPhone which, to function on the internet, requires a 3G signal or wireless connection. Every day for these past weeks I have rarely experienced the joy of a received phonecall because I haven't had more than one bar of reception. The wireless, which shouldn't be the problem drops out, seemingly indicating that the connection does not exist. I have checked whether this is the problem and have discovered that it is not because friends on a different service with the same phone are able to connect without trouble. I can rarely send texts or mms, they continuously fail. I have 6 downloaded apps because it won't stay connected to the internet long enough to install. Is this just me?

My wife went with vodaphone through a phone retailer as was told they had no problems with coverage.The phone would not work in our house 0 bars on phone.Phone was changed same result.Result a week later cancelled and changed to another telco ,now 5 bars on phone.

1. Phones calls keep dropping off due to lack of reception
2. Unable to use the internet without having to switch my phone off and back on. Terrible..!!

Have been with Vodafone for 10 years now, and there service in the last 2 years has been shocking. Calls constantly dropping out, text messages being received 24hrs later, mobile signal forever bouncing around and more often than not having no signal at all.
The first time I called Vodafone about the delayed text messages, the man told me to send a message to myself (which I did and this worked ok), so therefore it was not a Vodafone problem. Rubbish.
I then called again about the calls constantly dropping out and lady told me it could just be a faulty sim card, so go to a store and get replacement. Haha...made no difference at all, calls continue to drop out even with new sim card.
The most frustrating part of all is Vodafone not being honest and saying that their mobile service is not work properly. Don't waste my time making up stories and giving me the run around.

This website and its creators are an absolute disgrace. Can anyone honestly tell me they get better service and value from any other network. It is such a relief to have a viable alternative to the monopoly offered from Telstra and Optus, yet it is clear by the obvious advertising on this site that these companies are interested in defaming their competitors. This post will not be popular but before you fire off your frustrated views ask yourself 'do you want to give Telstra and Optus (two companies who have screwed their customers for years) more power in the industry.

no coverage in the house or backyard walk out in the street for coverage if i'm lucky. 2 years contract went to optus nit a problem!!!!

I get one bar in the front of the house and no coverage at the back and I live in the second largest city in Victoria, Geelong. Just traveling 15 minutes by car out of Geelong away from Melbourne, there is no coverage. And if I go to any part of Gippsland (east of Melbourne) the same result - NO COVERAGE!

Thank you for taking up the cause. Myself, I am waiting for March when all of my plans expire. Then it will be my utmost pleasure to subscribe to a network who will deliver consistent coverage, not drop out and then come up with a multitude of excuses as to why. Oh and of course, the nearly a month wait but not quite so they don't have to refund you. Vodafone, you truly are rubbish.

I am no longer in a mess because I was able to be released from my contract. I was having trouble using the internet. I dreaded ringing customer care and having to answer the same questions over and over again. The situation was ridiculous I would be trying to bid on Ebay and experienced service interruptions when I was trying to bid. I was given free access for three months. The company knew that there was a capacity problem in my area. I was then able to terminate my contract at the end of three month period because I was unhappy with the service. The final problem that cause me to lose confidence in the company was when I was unable to access the internet and technical support came to the conclusion that it was my SIM card at fault and arranged for me to replace my SIM card. The next day I had no problems connecting to the internet even though I had not replaced the SIM card. I still receive a monthly 1 cent internet bill from the company. I will not pay the bill because it will cost me more to pay it. It is possible that I will incur a charge for paying that bill and continue to be billed by the company.
The only good plan that Vodafone offers is the 365 day prepaid plan because the phone that I use it in is only used for receiving calls.

Since signing up to a 2 year contract 2 weeks ago I have been unable to get anything close to network service in the Eltham area. The phone says I have full reception yet I cannot make calls or use mobile internet and txts can take up to an hour to come through after people send them. I also frequently get "message sending failed" notices when tryingo to reply...Ridiculous given Eltham is supposedly in Vodafone's 3G coverage area and I was explicitly told by staff that Eltham would be fine for coverage before signing up to this contract...Don't even get me started on the customer support...40 minutes on hold to be told somebody would call me back in another 40 minutes...Only to be called back 2 hours later from the wrong department and put on hold for another 30 minutes while they transferred me to the right department.

Been with vodafone just over a year and was having no problems until a few months ago and now i get no reception alot of the time even in place where I use to get signal. I'm so sick of this.

my blackberry cannot handle data. it will reset itself up to 10 times a day. i can be typing a text or on a phonecall and it will continuously reset and everytime it drains the battery everytime. and using data services is incredibly unreliable. the handset is only 12months old as they have had to replace it when the screen died after 7 months.

I was with 3 for approx 5 years and was very happy with the service when I was contacted by comms direct and offered a 'superior' deal with vodafone. During the first two months of being with Vodafone I made at least 50 calls to have certain billing and service terms brought in line with what was originally offered to me. After many hours on the phone I think I have now got all terms of my contract recorded correctly with vodafone but the service is still terrible and the network coverage is not even close to being as good as what I had with 3. Before signing up with Vodafone I made sure to check that the network would be as good as with 3. I was assured that it would be better. I beleived that claim because I had recently heard that Vodafone had acqquired 3 but unfortunately my coverage with Vodafone is not close to as good as it was with 3.

Had been with vodafone for 7 odd years on a no plan cap, $79, and never went over. Calls started dropping out etc & when I got a bill for $242 about 6 months back, I complained. Said I needed a new plan as it would be cheaper, & a new phone for better coverage. Crap. Have sent new phone back, Nokia X6, & now using 4yr old Nokia. Reception better, but still drops out heaps & it's my work phone... Unless I can get out sooner, won't go with this Co. again after my contract is up. And yes, forget their "customer service" number. Useless

Have just got a Vodafone prepaid in South Brisbane and the recpetion 1 bar at most times and drops out the majority of the time.

I think its kinda funny that since Vodafone 'took back' the ownership from the little guys.... everything went to shit... bring back the franchisees I say!

Today I am unable to receive or make phone calls AT ALL from the Waterloo 2017 area. Texts take several attempts before they are successfully sent. I have experienced all of the problems everybody else has been experiencing over the last several months, and I have continually given VF the benefit of the doubt, expecting them to fix the issues, as they continually promise, because I have been such a long term customer. Today I had to get in the car and drive to another suburb to call their customer service line. Unfortunately my battery expired before they answered.

I would suggest they withdrawer advertising to attract new customers to an obviously failing network, and spend those dollars on fixing the problems once and for all.

FAR TOO LATE FOR ME THOUGH. GOODBYE VODAFONE

I want to upgrade my phone to an iphone 4 and I went into the store at Loganholme, waited 45 miutes to be seen to for them to turn around and palm me off to customer care via phone.

Then i call customer care, after 4 hang ups after chosing an option, to then wait 48 minutes for someone to tell me I could have done it through the store. I told them too bad, they can arrange it cause I have been stuffed around and they go to transfer me and I get hung up on. I wait another 5o minutes to get through to someone and tell them to call me back incase i get hung up on and they did however i wait for a further 54 minutes and noone had gotten to me. I am driving in my car at the time, and as per usual, my reception cuts out anyway. So I spent 3 hours waiting on the phone plus 45 minutes in store and still dont have an upgraded phone. I go to another store today, and suprise suprise, they tell me to go through customer care. I HAVE HAD ENOUGH! Wait until the next person gets to me cause they are in for a disgruntled customer of a lifetime.

iconnected 2 phones and internet on 2 year contract - received extremely limited service, if at all. contacted them numerous times with the calls dropping out every time. they called me the call dropped out. 1 month before cintract was due to end they acknowledeged the problem and broke contract. Cost me at least $3360 for the contract. My husband lost thousands due to being on call and not able to receive calls into work

Having a Vodafone plan which I commenced in October 2010. I then travelled from Brisbane by car to Port Macquarie/Taree where I was unable to get any coverage; calls in or out or regular Txt messages resulting in an increased account. Upon returning to Brisbane I went to the Indooroopilly Vodafone office and a 'trainee' person who attended me was unable to provide any reasons for the problems I had experienced. I then went to Sydney to visit my daughter, who lives in Newtown -- again similar problems occurred. Upon my return to Brisbane, I went to the Vodafone office at Upper Mt Gravatt. I spoke with two people at this office, nothing was clearly explained to me again as to why I had no coverage in an inner-Sydney suburb, no calls were able to be received, made or again txt messages sent, some would be received butnot until some hours later. One of the Cutomer Services Assistants at this office said 'if you are in a brick building attempting to use the mobile, we have become aware of problems' -- obviously someone who has never been to Sydney. They did change my SIM card at this store as they said 'if the original SIM card is scratched it will cause problems'. I have so far paid Vodafone 5 to 6 times a month since October, more than I expected to be paying because of these problems.

I signed up for a $49 Cap plan that stated I was given unlimited national and international SMS. I rang Voda numerous times and asked about it, they said to show them the details that I had when I signed up, I provided proof and still 2 months in, nothing has happened.

I even emailed the support team and no response!

Very Disappointed!!!