My partner and I have been Vodafone customers for 6-7 years now, after starting out on prepaid we were spending to much money so we decided to go on a cap. Vodafone had always worked so well for us and the caps were always so much more affordable and since we both travelled so much for work this was always our best option and we were always happy. But since renewing our plan and increasing our cap from $49 to the $79 cap in Dec 2009 we have been nothing but dissappointed. Firstly, I entered into a new plan a week before going overseas for a holiday. On my return 2 weeks later I had a bill for over $2000, I knew I had not used my phone that much whilst overseas, especially not enough to accrue a bill of that amount, after finally reaching them, they explained that I had 'apparently' cancelled a contract on 07 Dec, funny that, when it was impossible as I had only just signed 2 new contracts and on the date I was meant to have cancelled a contract in Australia, I was in Rome!!!! They eventually (after several phone calls to vodafone and the retailer where this apparently happened) they removed the fee. This however was just the beginning of a very disappointing run with Vodafone. Our caps vary so much, we are constantly shocked at the cost of our bills, knowing we do not vary our calls that much from month to month yet they are always over cap and sometimes by over $200. When I was with Telstra, if they could see your cap going over alot or not workng out, they used to contact you and talk through some ideas to better suit your calling patterns (this has never happened with Vodafone, they just want our money, there is no customer sevice) We have recently moved to a large inland NSW town, where you would expect to get full coverage, we get nothing and still have 12 months left on our plan. For our jobs, we both get moved regularly, we have been from Brisbane, to Sydney to Newcastle and until the past few months, have had no problems with reception. Now, even back in Sydney for christmas (a capital city), we get nothing, in a CAPITAL city, how can you get no coverage?? I was sent picture messages on Christmas day of my family as I was unable to be with them, some I received 3 and 4 days later, most I still have not received 5 days later. We can have full netowrk coverage and 3G activated, attempt to log onto the internet and wait for up to 10mins before it even looks like connecting, you would think if you have reception you could utilise the service. This is unacceptable, we pay for a service that we can not even use...... RUBBISH!! I have not been reveiving bills either via the mail or e-mail, I am just receiving text saying my bill is overdue, this is not acceptable. I have attempted to call several times to discuss my issues however after it cutting out and then being on hold for 30mins plus, and then for them to say they will redirect me and be taken back to the voice activated main menu AGAIN and AGAIN and get no where I have given up. I WANT OUT!!

calls keep droping out.No Full coverage .im sick of the service.

I was with Vodafone for 4 yrs on Mobile, talk about drop outs and connection issues. I rang and asked them what they were doing and why it was happening and I was told that network upgrades were occuring all the time across australia!?!?!? I eventually got sick of it nd switched to Telstra, MUCH MUCH better and the bills are ok too.

The upgrades I was referring to were supposed to be happening in 2008!?!?!? Guess they havent got around to it huh? As they say trying to win back an unhappy customer is a very hard thing to do. I will seek to recover money for failed network capabilitites as I did NOT get was was advertised... SEE YA VODAFONE. You SUCK

I am constantly getting people saying that they can't get through to me, that they get messages that my phone is unavailable, no voicemail can be left, no sms gets through. I am constantly missing very important calls. Being a musician and relying on this crap service I find that I am missing jobs all over the place.

I was in Melbourne and driving home to Canberra on the afternoon of dec 27. During the day my girlfriend visited her friends and took a train and said she would text me when she arrived back at the station so we could drive straight home. My girlfriend got back to the station after about 2 hours but we didnt see each other till about 5 hours after cause I had no reception and could not tell where she was or what was going on. And on another day, my gf bought the vodafone 3g net stick. I believe it was the dumbest purchase ever. After you install the net stick on your computer you have to go online to activate the stick before you can go online. How are you meant to go online on a computer that has no internet yet??? FAIL!!!

First and foremost...Thank you, Thank you, Thank you! For giving a real way to voice our concerns especially as we can not do that through the proper and usual channels such as the provider! I work for an agency so heavily rely on my phone for incoming work. For 3 days I had no incoming calls and I could not call out. This meant I could not call vodafone from my mobile to complain either lol...yeah funny now! I spent over and hour twice trying to contact vodafone, eventually I got a message saying they were experiencing an unusual amount of calls and refered me to the web site! That was the next joke..on me! I then tried to email a complaint which never eventuated as the process is so confusing you just give up!! Excactly what they want! lol then they email you to say they never heard back from you so presume the problem is solved LOL LOL (in a very unstable mental way LOL) I went to 2 vodafone shops for advice but got 'the old' they only sell phones! Lol..nothing new there! Eventually I got hold of a guy who told me there were no outages and it must be something wrong with my phone even though 3 of my friends had the same problem! ARGHHHHHHHHHHHHHHHHHH Vodafone! I went out and bought an optus so I could continue getting calls from work! Cya vodafone I voted with my feet!

Again thank you for allowing me to vent! now if someone could do the same with Telstra for internet all my christmas's would have come at one! OH TO HAVE A VOICE!

Long waits in cue to just be suddenly cut off. Shuffled from one department to another and having to repeat myself, Talking to people that don't really care or understand and are in a country so far away that theres a time delay. All for getting my stollen phone replaced. In the end a new phone was RUSHED to me in 2 months but still charged me each month!

Friend and I have started to email each other for communication even though she lives 2 streets away. Missed calls were so bad, she thought I wasn't speaking to her anymore.

A few years back I was in Nagambie holding my phone above my head trying to get reception to make a call to telstra because an oversized truck had driven down the street and pulled down the telephone wires. With mobile in hand held above my head and my eyes concentrated on the phone looking for signal bars,.. I FELL down a small curved gutter. I felt ok, a bit sore, until the next day in the shower as I was washing my hair I heard about 9 cracks from my back to my neck. Like vodafone reception,.. I was seized. My whole shoulders,neck and back were frozen. Could not move my neck or arms. My shoulders, neck and back were frozen solid. I got out of the shower and draped a towel to try and cover my womanly bits and called in pain to my dad. He came into the bathroom and I told him what had happened. He helped me to get dressed and called work to tell them I wouldn't be coming in. He tried to get me into the car to take me to the Shepparton Hospital. My body wasn't moving from the back up and this proved most difficult. He called an ambulance. .. I had to take a month of work. And to this day,.. I still have constant pain in my neck and shoulders and forever going to the chiropractor when I can afford it, panadine forte is a saviour and all because I could not get reception with vodafone. I have discovered accupuncture, but all these are just a pain cover up for something I suffer with every day. Going to the doctors and saying that I fell down a gutter, sober, looking for vodafone coverage on my mobile. My neck, back and shoulder pain will never go away. The expence on chiropractor and painkillers over 5 years is quite a lot. I also suffer from debilitating headaches because of the pain. No one willever understand how this has and will continue to affect me for the rest of my life. I am in tears writing this.

After only 12 months with this crap carrier I rang to advise of poor reception. I spoke with an agent (after their 4th attempt to contact me due to no reception and dropouts) who said to me that I could have free service for 3 months and if still unhappy could cancel free of charge. After a further 2 weeks I couldn't take it any more so rang to cancel only to be told that will cost you $1250. I kindly informed them that the previous man said that I would not have to pay they called me a liar! After being on the phone for over 8 hours yes 8 HOURS and still many call dropouts and no reception during this time we came to an agreement of $250. They really are hopeless and would not recommend to anyone! Good luck with the class action I hope it sends them bankrupt as I have lost plenty of money from missing out on work over the time I was customer with them!

First and foremost...Thank you, Thank you, Thank you! For giving a real way to voice our concerns especially as we can not do that through the proper and usual channels such as the provider! I work for an agency so heavily rely on my phone for incoming work. For 3 days I had no incoming calls and I could not call out. This meant I could not call vodafone from my mobile to complain either lol...yeah funny now! I spent over and hour twice trying to contact vodafone, eventually I got a message saying they were experiencing an unusual amount of calls and refered me to the web site! That was the next joke..on me! I then tried to email a complaint which never eventuated as the process is so confusing you just give up!! Excactly what they want! lol then they email you to say they never heard back from you so presume the problem is solved LOL LOL (in a very unstable mental way LOL) I went to 2 vodafone shops for advice but got 'the old' they only sell phones! Lol..nothing new there! Eventually I got hold of a guy who told me there were no outages and it must be something wrong with my phone even though 3 of my friends had the same problem! ARGHHHHHHHHHHHHHHHHHH Vodafone! I went out and bought an optus so I could continue getting calls from work! Cya vodafone I voted with my feet!

Again thank you for allowing me to vent! now if someone could do the same with Telstra for internet all my christmas's would have come at one! OH TO HAVE A VOICE!

So called internet download for 1 minute got charged $1200.00 !!!! On complaining I was told the charges were right but they would give me a discount. The account is for my 17 yo daughter. When she rang and asked if she could pay by installments she was told NO and to wait til I got the summons then we could appeal in court.

i constantly have no service and can take any where upto a day and a half to recive messages i have been with vodafone for 6 months and it has been the worst 6 months i even get regular line drop outs

Phone calls drop out on regular occasions - sometimes after only a few minutes. Internet speed is irregular, sometimes efficient and at times extremely slow. I want good service!!!!

What a bunch of goddamn sooks.
Get a life people, and just change carriers.

Just can't stand people voluntarily taking it square up the arse, and then whingeing about it later.

You have a choice! That's what freedom does for you...

I lost my hotel room in Qld because the network was down an I could not ring to say I was running late. I had to drive to the next town.

I signed up for 3G internet (usb modem) through Vodafone 22 months ago for a 24 month contract. After signing up discovered there was no 3G reception in Alice Springs. Called to complain and was told I could have half price slow internet for a short while (I think I was told a few months max) and then pay the full price plan for the rest of the contract once 3G started in Alice Springs. I think it was almost 6 months of NO internet (not sure now why I didn't officially complain about that at the time), and since then has been very unreliable and still quite slow - some days not working at all - always having to try to stick the usb out the window to get a decent signal. Until two and a half months ago when the internet completely cut out, and I have since had countless phone calls to Vodafone trying to resolve the issue - equaling countless hours on hold, and then not having anything resolved. I still have no internet.

I also have a mobile phone through Vodafone (24 mth contract - coming to a close) and have had very poor reception, often no reception for the last 24 months.

I wonder if I could also complain about the stress caused when my phone was cut off due to unusually high usage - only to find I had been charged almost $1000 for a one hour call to vodafone to fix the internet (unsuccessfully). I was able to get the fee reversed and my phone reconnected after much stress (and embarrassing tears).

customer for 12 years service worse than ever no reception dropped calls network busy and service not available and dont forget loooooooong delays to speak to someone who does not resolve your problems after 35 min of being on hold which is after a painstaking argument with bloody LARA

My parents could not get through to me for a whole day to tell me my grandmother had been taken to hospital..... Getting text msgs 3 days later.... Can't ring out coz it doesn't connect and keeps dropping out.... It's a friggen joke

I have had phone calls constantly dropping out after a few minutes over the last 3-4 months, out of character billing (ie. consistantly around $80, then all of a sudden $280 with no difference in usage). Bad reception in Kelmscott and Bertram, plus not getting 3G coverage in many built up areas, such as Perth city when we are there on a weekend. Not receiving paper bills in mail after changing address, which in turn leads to my phone being cut off as we didn't realise we had a high phone bill. (no msg was sent to advise of cut off, otherwise I would have sorted it out). Very disappointed. Will never use vodafone again once I'm out of contract.

with the weather so bad my early outdoor training sessions smtimes have to be changed..with abs no coverage at 5am have no way of communicating with them!!! STUFFED!!

I live within 4kms of the CBD and drop out on every call recieved and made.

I live in the NT I only have coverage in Darwin, Katherine and Alice Springs and that is sometimes spasmodic. My works takes me to communities across the NT and can not get coverage anywhere outsied the above areas. Very frustrating. I guess I am one of many customers that never gets to use up my monthly plan, why, can't get coverage if I could afford to pay my plan out and move to telstra I would. Over I am going to change my messagebank to say sorry cant take your call because my provider doesnt offer any service where I am. Comforting that others have the same pain in some way.

Had a mobile data plan years ago and it had constant drop outs

Buderim on the Sunshine Coast (postcode 4556) has TERRIBLE reception. I have to go for a drive to make a phone call, I don't receive messages or voicemails unless I leave home. Vodafone offers great plans and i've been a happy customer otherwise, but the reception issue is ridiculous and could easily be resolved.

to take a phone call in my house i have to walk outside... This was not an issue 2 yrs ago when i first moved into my house, but in the last year it has got progressively worse. I complained once and i was told a technician would contact me to sort out the problem but i never heard from anyone again

coverage SHOCKING at best. Drops calls constantly....doesn't deliver messages, or sends them twice......data tranfers are a nightmare!! on Prepaid txt & Data and paying $30 a month for nothing more than pure frustration! I live 10 mins away from a tower and it is line of sight to my house....I can see the bloody thing ffs!!

it is the worst mobile internet ever, we were told that the coverage in our area was exelent but it has the lowest frequancy , and even sometimes we dont even have any.
the customer service is worse , it takes them more than 30 mins to answer the phone.
our bills are always more than 100$ even tho we never go over the limit and when we called them they said the usage counter "is not 100% acurate".

Since Vodafone took over three, I am experiencing many problems. I am being disconnected more often. SIM card registration fails frequently.
Blackout near Lidcombe. No signals in many parts of Wentworthville. Difficult to get connected near The Ponds / Stanhope Gardens.
Mobile internet service is worse.

great vodafone has absouloutly shit reception calls drop out no reception in the main part of town, can not understand the so called customer care service people, and dont ever get back in contact with you, they are the first to charge people when it comes to bills but dont ever respond when there is a fault with the serv ice alll i can say is F~@# VODAFONE!!

My prepaid Vodaphone phone kept cutting out when i was on the phone to 000 trying to get an ambulance for my son who was semi concious in the shower 000 had to keep calling me back all the time due to bed reception.

I have quit my vodafone plan and joined another carrier. I had endless trouble with vodafone involving lack of signal, call drop outs, lack of customer service, slow data downloads, and feel that the service (or lack thereof) is completely unacceptable.

Phone calls sent direct to voicemail despite phone being held or nearby, telephine decides to put itself in SOS mode or off even though it is in same spot as when able to send calls. Phone cuts out or is unable to be answered and caller drops out
Text or voicemail messages soemtimes take hours if not day to deliver.
Not renewing contract and warning others of problems

i know the xmas period is hard for phone companies with the overload, but vodafone are hopeless all year round. ill get charged for a txt, but my wife will never get it...ever...not 2 or 3 days later like in some cases....but never..
I swore to never go back to telstra after they monopolised the industry for years and gave us nothing, but im seriously considering it

Poor coverage even in my local area. It gets worse the further out I get. I have a second mobile phone for when I travel interstate. Why have a mobile phone if people can't contact you and you can't contact them?

is coverage any good in postcode 3183?
i thought vodaphone used a combination of telstra and three towers .can anyone enlighten me?

i became a new vodafone customer about a year ago. i got the Nokia N97 and a mobile internet package. Ever since day 1 the internet modem has NOT worked. When i called them they sent me a file that i ahd to downlaod to update it. Why would i ahve to update a brand new modem??? They also set up a direct connection to them to run through my modem. when i said i wanted a new modem or to cancel my internet they argued with me that because they had set up a direct connection that there was nothing i could do. I have had to keep paying for internet that i dont use at $39/month for nearly a year now. NOT HAPPY! And also their coverage in the North Lakes area is absolute rubbish !

My husband and I are both with Vodafone, we never have reception and when we do our calls are always dropping out or disconecting. I am apauled at Vodafone I think the money has got to there head and they dont care about there customers. When I have tried calling them to explain my problem I have been cut off several times and when I do get through I am transfered to at least three different people who all can't speak English. Except for LARA, even then she doesn't understand...!!! vodafone spends millions and millions on advertising for the Cricket and V8 Motor Racing but they cant get there products right. Fix the bloody problems or you will loose alot of customers...............

Locked into 3 12 month contracts (2x mobiles and 1 x internet) I couldnt be more p'd off with the lack of service, coverage and quality...not to mention customer service!!! NOT HAPPY!

I live in inner Sydney. My phone often does not ring,and the call goes directly to voicemail. However, it can sometimes take 2 hours or so for the voicemail to be registered. The same time delay will happen regularly for text messages. I have often missed meetings because of this problem.

I live in Melbourne, I am on a prepaid service and cannot make any calls from my home as there is always a 'limited service' display on the screen. It is frustrating that I am paying for a service that is not available. I am on call for work and due to the poor service all calls go straight to voice message and then I am unable to retrieve my messages as there is no service. How dare a company not deliver a service they are promising their customers. It is misleading and a complete misrepresentation to the consumer. Not only will I not return as a customer, I will definitely not be a brand advocate for this company.

My VF supplied Iphone broke down one day so I returned it to the store for warranty repair. After 8 weeks of returning the store every tuesday to get the same rubbish about waiting for parts my phone finaly comes back. The store operators told me that VF would not repair because there was water in the unit. I was a little confused at this because the phone does not go anywhere near water. I asked them if there was anywhere in town that would fix the phone for me and the guy gave me the name of a local dealer. This new guy fixed the phone for $130 and then told me that there was no water in the screen at all and VF should have fixed it for me in the first place. I went back to the VF store to complain and ask for a refund of my $130. Apparantly the dealer who I had been sent to was not on the official list of people who VF deal with so now the warranty is void! While all this was going on, I had not received any communication from VF themselves (i.e. Bills/letters in paper or electronically). I tried to ring them but got seriously bored after an hour on hold. When I finaly got my phone back and tried to use it there was call barring on the unit. After waiting out the hold and talking to Lara for several hours I finally got through to some one who explained to me in broken english that there was an upaid bill of $549 on my account. Even though I explained everything that had happened I still had to pay the bill and I am still suffering call drop outs, bad signal and so on

I have not reception at home or at work!!... We appear in Vodafone's Purple zone but i have to walk outside my house into the garden to get a very average signal.. at work i just have to divert my phone to the work number as this is the only option... occasionally on an overcast day i might get one or two bars but once i take a call it drops out within the first minute..!!! Been with vodafone for over 8years... this year is testing my loyalty.. have been told upgrades to a tower last Sept would fix the problem !! HA!!! Fail again... as for 3G internet FAIL again .. i have a wireless card for work and even down in Manly Sydney i can barely use either .. at home and work forget it .. only putting up with it because i refuse to deal with Telstra!!!!

My husband and i have been with Vodafone for 2 years and six months, on a three year contract. We both have a phone each on a $79 cap, for months we have had no reception, if we do ever get a call it looses signal and drops out and we don't get any txt messages for days after. My husband has lost jobs and some people has had to come around to our house, they said they have been trying to call us for days.

So we went into the shop to complain they said that they couldn't do anything in the shop, so they gave us a number to ring. While we were there we noticed that they didn't even have any signal in their own shop. When we got home i rang that number he told me to swap the sim card over, and if it still doesn't work go back into the shop and get a sim card replacement. Or we can pay the rest of the remaining contract, so not doing that, not giving them any satifaction.

Being so frustrated i rang the Telecommunication Ombudsman, guess what i got an answer machine saying that they where snowed under with people calling, and to vist their website to make a complaint. Probably snowed under with vodafone unhappy customers. Don't know what to do next, but thanx this has let some of my pain and frustration out.

I rekon vodafaphone got worse when they merged with Three mobile both of which are owned by Hutchinson telecomunications. I have used both companies and have had endless troubles

I run a business with two iphones and mobile broadband on Vodafone over the last 6 months the service has got worse, dropped out calls, no service in CBD's, recieving SMS and voicemails 24 hours after being sent, emails not arriving to recipient and the list goes on. If I ran my business this way i would lose business therefore my contract ends in April I will not be renewing TELSTRA here I come.

I live in one of NSW suburbs and often I receive voice mail on my mail box while my phone is on and available when I listen to the message I find out that the phone never rang and that is why the call goes to voice mail, I have changed my hand set a few time and got a latest one but still having same problem, according to the Vodafone 3G reception is quiet week in this part of NSW and that is the reason some of my calls directly go to voice mail without even ringing.
My reception bars always low and some tomes there is no signal at all.

I live in one of NSW suburbs and often I receive voice mail on my mail box while my phone is on and available when I listen to the message I find out that the phone never rang and that is why the call goes to voice mail, I have changed my hand set a few time and got a latest one but still having same problem, according to the Vodafone 3G reception is quiet week in this part of NSW and that is the reason some of my calls directly go to voice mail without even ringing.
My reception bars always low and some tomes there is no signal at all.

my phone and internet constantly drops in and out of reception, (more out than in) in my experience it can take well over an hour to get through to customer support, usually i just hang up. i had to get another sim card from another company so i can get calls in my home. this company has to be the worst in the telco corperations.

I suffer constant drop out's and slow response times when I try to talk to Vodafone about the problems they fob me off. I asked them to cancel my contract due to all the problems and thjey said I would have to pay out the remainder of the contrsct. I am paying for a service thst does not deliuver what it's supposed to.

i have just signed up with them from 3 hope it is not as bad as everything i have just read suppose its wait and see but its not looking good

Constant drop outs. Absolutely CRAP 3G coverage. Delayed voicemail plus I was on hold to customer service for 2 hours. They then said to me my first month would be free but when I got my first bill they had still charged me.

We cncelled our landline, and went on to an infinite Vodafone plan. We are only 8km from Melbourne CBD, but 50% of the time we are "No Service" nd the other 50% we have one bar only. Pathetic coverage.

Can't get proper service anywhere only had this iPhone 2 weeks and service has always been crappy!

Vodafone doesn't care about me or you and the government has done nothing. No amount of complaining will do any long term good.

It doesn't matter how much anyone complains. The only thing to do is JOIN THE CLASS ACTION. You have to take matters into your own hands and recover the make Vodafone pay by recovering the money that has been stolen from you.

class action: http://www.piperalderman.com.au/vf/

Reception is always dropping out..

when i moved house i had poor reception on my prepaid internet it kept dropping out so i had to go buy a teltra modem which cost me $149 because my vodaphone one is useless.
I alos have an iphone on a plan with vodaphone it keeps cutting out and the messages sometimes dont get through until a couple of days later

We have all been scammed. My now "ex" girlfriend suggested I change to Vodafone as it was cheaper - I think she set me up. Vodafone's network is not fit for purpose. Their customer service and service level management is non-existent. Yes, Telstra and Optus have had their issues, but never this bad. It is an insult they are heavily marketing and discounting service to attract more customers, yet clearly they cannot support the current user base. And it is impossible to get any response from their customer service

the usual dropped calls, no reception...EVER!, poor battery life and delayed voicemail messages...
AS WELL AS; shocking customer service, a complete disinterest in the customers.
Constant overdue accounts because they are too lazy to reprocess credit cards... they try once and assume my card has been rejected! I am sick of the inconvenience of having to get on the phone with the every bloody month!
Cant even understand what the person on the other side of the phone is saying to you half the time.
I have been waiting for my phone o be unlocked for weeks now! and all they can say is there is nothing we can do! AND!!! they charge a fee to unlock it... Optus doesn't.
I have been with Vodafone for 10 years and this is the last... as soon as my contract is up I am moving over to another carrier. I AM SO SICK OF VODAFONE!

I live in the sutherland shire, let me tell you its been shocking. When you hit brighotn le sands on the main strip it drops all the time. Sad. Also they have messed my bill twice this year.

What a disgrace.

i have 3 voda users in home.
and for the 3weeks we couldn't make call or we had to try more than 10times.
and even if we made it the other user is not contactale.
we thought it was a iphone4 problem.
but soon we found it was a network problem.
and i tried to call to vodafone but i couldn't wait.

The problem wf the coverage i have noticed has gotten worse over the past 6 months to the extent that i have to try at least 5 times to even make a call as it keeps saying 'connection error', now my partner had a horrible motor bike accident which resulted in a broken neck and back amung numerous other bones as u can imagine i need to make quite alot of importent calls which always ends in my fuckin phone dropping out mid conversation, ah just realisd clap fuckin clap to u vodaphone i have to call back rub yr greedy hands together u get more cash, have spoken to vodaphone bout probs ( swapping sims doesnt work )and read many complaints on this site we all share the same probs CEO needs to check out this site and fix it or dont charge us to release our phones so we can join another provider.

Bought a pre-paid broadband dongle.. It's worked twice. The Indian on the phone had no idea. They called me back 2 weeks later, I told them don't worry about it cos you obviously have no idea, to which he replied "I can close your job request then?" I go sure, the issue isn't fixed and you haven't done your job, so why not, close it. And I hung up. Grrrr!

I can't receieve International text messages and when I sent international text messages vodafone will not deliver the message but they will charge me.I cmplained but I was told by one of their customer services team from India that vodafone do not send or receive text messages from some countries,I questioned why but he told me that he does not know why.I told him that when I was getting into the contract I was not informed but he said he cannot help me.

I have been. Vodafone Pocket WiFi customer for about four months. I signed up for a casual monthly plan and surprisingly, in light of general complaints I see here, performance has been acceptable, but service is another matter. I have had no success whatsoever using My Vodafone to check on usage. Every time I log in I am told my password is incorrect and after three failures, the account is locked, and I have to call the dreaded Lara. While waiting for an hour or more to talk to India, I'm continuously told how customer focussed Vodafone is. Then the password is reset, and I'm ok until the next time I log in.
Then there are the payment arrangements. I chose to pay by direct bank debit, but I'm emailed that my account is overdue, so I email back, only to be advised that I MUST call Lara. I just won't do it.
The silly thing is that for me the service I have is OK, but dealing with Vodafone over simple matters is just too hard.

Puzzled

I can get better coverage, people can find me quicker and conversations don't drop out ON MY HF RADIO THAT HAS BEEN AROUND SINCE THE 50'S
I've been with voda for 7 years, and in the last year or so it has just gone to shit. I would try to get out of my contract but I use this phone for business and dozens of people have the number, I have about 1500 business cards with the number on it too! Arrghhh

For the last month I have been sending my wife sms' from my work in Canberra city to Kambah - she gets them days later but having to drive in Woden !, I cannot call her when in Kambah to Kambah calls or to my mates in Kambah or Wanniassa as it goes direct to messagebank - they need to drive to Woden or elsewhere again to receive the messages (that they do not know even exist due to no notification on their phones). So much for my 25 SMS'sI sent Christmas day to friends and work colleges as I only got 2 responses. Prehaps less money on the cricket sponsorship and a bit more on the stone age service !

On the 28/05/2009 I was connected to "3" Mobile Broadband(Vodafone/Hutchison 3G Australia Pty Ltd), since day one the speed was slower than dial up, most times there was no signal to connect, I made numerous complaints to "3", almost always no responce from them, after months of this s##t with "3" I stopped paying for their non existant service, now they have dedt collectors chasing me for good money for an appalling service, I do not know of any business that charges for a service that cannot be delivered and want to do nothing about it...They are S##T, STAY RIGHT AWAY FROM VODAFONE/HUTCHISON

Was a complete pain from day dot, slow & always losing reception. Cost me hundreds of dollars in phone calls trying to rectify the inet problem, but I honoured my contract until April this year when they said they would call me when problem was rectified, (no surprise the call never came) and was not expected to pay account until such a time. August, two year nightmare contract up, now using a different provider but being hounded for monies outstanding, even though I have a text from 123 saying account has been brought back to zero. I refuse to give them the time of day, not spending any more money!

I live very close to the SFS in Sydney and whenever there is a game, (or more recently the Bon Jovi concerts) NO RECEPTION. My flatmate is with Vodafone too, so we essentially have NO mobile coverage in our house until these games/concerts are over.

The week leading up to X-Mas day I received 9 calls on my mobile which I thought was fantastic (usually I receive up to 100 calls per day). I've since found out all of these missed calls went directly to my VM due to no reception (and I'm 20 minutes from the Melbourne CBD. I've also have very limited luck in making outbound calls first time (prob a 30% success rate) and sending texts well dont get me started on that one. Needless to say no one got a "Merry Christmas" txt and I doubt they will be getting "Happy NY" ones either.

Customer service is out the window for Vodafone. Lara is so stupid, she does not understand what i say and frustrates me further. When i eventually get somewhere the person is so hard to understand. The issue i had was not able to download Vodafones free monthly pics and tones. You would not believe how hard that was to explain. And in the end after being transferred many times, the woman said she could not help me anymore and disconnected the phone!!!!! I COULD NOT BELIEVE IT

vodaphone for the last 8 months have sent me messages at any time they send me up to 7 messages a day or one after a other of insufficiate funds please recharge even if l have put credit on the account l have rang them and told them about the problem but nothing gets done about it my phone number is 0449630497

I live in town, not rural Margaret River Wa. I must admit to being duped by 'The best deal' hook when I signed up with Voda-phony, although in my defence I did check with them first what they're claimed coverage in our area was like, being reasured it was equivilent to Telstra. (gulible) For the past eight months of 'service' I would estimate around only 60% of the day I have at best a weak signal (1-2bars) the rest of the time NO SERVICE. I thought it unique to just rural areas until I went to friends homes in Balcatta and Ellensbrook in Perth to find then same weak signal. Voda-phony gave us free calls all day a couple of Saturdays ago for compensation for poor service, which is of little use when your phone keeps dropping out. Anyway enough complaining from me just give us what we pay good money for service. Ash

Been with Vodafone 10 years, the last 5 or 6 years on prepaid. Until 3 months ago was happy with service. One day had no coverage, couldn't make or receive calls. Callers were getting message..phone switched off. Called Vodafone and was told I needed new sim card which they provided free of charge. Used to get reminder, top up due but not any more. And recently am not receiving calls. Even though phone is switched on and there is coverage callers being told phone is switched off. So far this problem seems only to be with other vodafone or 3 users. Until this morning I thought it must be my phone playing up and was going to get a new one at the sales. After reading this forum it seems a new phone isn't the answer.

I haven't had too many issues with Vodafone, however their reception is dismal. I live in Newcastle, 4km from the CBD. I have to walk outside my house to use my mobile, because it's the only place I can get reception. Why? Who knows. There are no geographic obstacles blocking transmission. We live in NSW's second biggest city and have one bar on our phone reception. Come on Vodafone, sort it out.

Voice and data service drop out, calls/text not received. Cannot be used for business as too unreliable. Their call centre is impossible to reach. Their automated email response is confusing and not helpful, basically has lots of words with no information and ends saying "Awaiting Customer Response" or basically we dont care, go away. This is not customer service. Seems like they are selling 1000 seats on a bus that only has the capacity to seat 20. How can Govt allow this to occur, as clearly their service/network is dodgy and a scam

I run my own consultancy and i receive nearly 50 calls per day on my phone and my office is located right in the middle of the city, and i can't hear the calling person properly and voice cuts off and then in return i have to call them back from the land line number, what a frustration i have been going through for last two months, prior to this i was with another provider and never had such problem before i ported my service to Vodafone on an infinite plan.
* Then their MyVodafone section never works
* Customer service takes at least 30-40 to get through
* Customer service at the Elizbeth store takes atleast 30 minutes to get through and there is always a queue (they should hire more staff).
* I should never have joined Vodafone in the first place.

Recently got the new Iphone4 on one of vodas plans. Very happy with all its features except for one fault....IT CAN'T SEND OR RECEIEVE CALLS!!!!!!

I keep getting user is out of service or just won't connect. Then when others try call me it says im out of service too. Weird thing is i nearly always have a single bar of reception regardless where i go.

The net seems to be slow....but im quite sure this is just due to the limitations of 3G. Other mates who are on the shared "3 network" are getting close to full reception ALL THE TIME!!! Shame its a 24month contract and only 3 months into it as TPG mobile plan is sounding REALLY good right about now.

Messages are also being delayed by upto 36 hours at times!!!

No coverage in my home town have to manually select Telstra network to have any service therefore I cant use my 2G of data I pay for per month. Worst customer service I have ever heard in my life transferred from one dept. to another by people who don't know what they are talking about, hate that stupid LARA!!
One received a bill over $1000 Collections were extremely rude saying it was all my fault for making to many calls making me cry, then next time I rang the lady investigated my account and said there had been a mistake credited me $500!!!!

I have been with vodafone for 6 years. Frequently in this time, In the middle of conversations the phone cuts out and i get a text saying conection timed out or poor coverage. Other times i have no connection. Upon investigation I have been told the network is down or they are upgrading the service. i fail to see why i should pay for an inability to use my phone while they are upgrading a service they have assured me i will get. It has become so bad that im in the process of swapping carriers. I have also been told by vodaphone that my contract upgraded my dollar amount of calls but this never happened either. overall....unhappy with it. My daughter changed carriers for the same reason.

My hubby and I moved from VIC to WA and were recommended to change carriers as the one we were previously with were predominantly for City use so we changed to Vodafone and we can't even get reception at our house, which is in a residential area, i have to walk out to the street,where there's no buildings, trees etc. to try and get a phonecall or send a text Arghhhhhhhhh!!!!!! Luckily hubby's got a work mobile and we use the landline at home but what a waste of 2 x contracts :(

My partner and i got phones at the same time.

First fail. Our phones are registered to the other partner.
Second Fail. I live in a capital city. I expect reception in a CAPITAL CITY. Obviously wanting reception is too big a wish.
Third Fail. When it rains. I essentially have no phone. I get no sms, no voicemail, almost no phonecalls (the ones that do get through, only last 2 seconds before theyt cut out).
Fourth Fail. I recieve sms' and voicemail hours to a WEEK after they were sent/recorded.... I'm supposed to have Visual voicemail. This is what i'm paying for people! (Because thats not working i'm paying to retrieve my voicemail)
Fifth Fail. I expect customer service. By customer service I mean someone who: Can speak English. Who doesn't blame it on my phone. Who doesn't blind transfer me. Who actually knows what they're talking about. And I expect that someone could think of saying to customers when calling up, that the computer systems are down before having to wait an hour plus to talk to them. Also... No, we'll investigate it and call you back within 48hours (they never call back).
Sixth Fail. I can't go to the store to figure out my reception problems... I have to call the shoddy telephone line, which hurts my ears, and makes me wait, listening to the shoddy line for an hour or more.

I WANT OUT! Shame on you Vodafone. You should be shut down for bad customer service and bad service all round.

Having been with Vodafone 10years, i have recently had enough, of the exstortionate pricing, the exasperating voice recognition so called customer service, the incompetence, when it comes to resolving an issue and the general, screw the customer for more, $2.5billion dollar profit. Vodafone, service falls way short of price one pays to be on the Vodafone Network. I thought it was just me that was facing these issues, however the everyfailing network coverage and the general consensus, of other Vodafone customers share my frustration. I am currently facing a $2,000 terminated contact.

Ben
SYDNEY

I live at Flagstaff Hill and have to put up with a mobile broadband service (no ADSL in our street) The only company that could provide coverage was Three. Now that they have merged with Vodafone the speed is crap with regular dropouts. I also have a three mobile phone plan which I am stuck with until March. It used to work north of Adelaide (I work in remote north West SA.) but now I can't even get coverage in Coober Pedy, the last roaming signal I get is at Port Augusta. Telstra here I come.

Wow, most the other Telco's have had problems in the past, short memories we have. Telstra's customer service has sucked for years and continues unabated.
Have been with Vodafone for about 15 years and I must say they have been excellent overall, have not had any issue's but then again I only use it for personal calls not business or any of the bandwidth hungry apps that have overwhelmed the system, they'll fix it. Could they have handled it better??, sure, chill out, you'll live longer. No pain here.

i sometimes cannot call people and people cant call me because of reception problems

I live in the labrobe valley and do not have proper service always have to try and get coverage

Had $15.80 left on my prepaid but Vodaphone message says not enough to make a call and have to recharge! Recharged and lost the $15.80!!!!! Apparently you have to have at least $20 on recharge to make a call! So if you dont use your credit you loose it. So that means my prepaid cap is not $130 its $110! Totally false advertising and the word stealing comes to mind!

Experiencing issues with making calls (Call Failed) and using data. This is around Melbourne CBD, Southbank, St Kilda and Docklands.

When signing up they neglected to tell me that their server had been down for 3 weeks with no idea of when it would be reinstated. I went to NZ on business and due to no email I had to resort to making calls following up business I would otherwise lose out on. This ended up costing me $900 which I argued about for 5 weeks then I contacted the ombudsman before Voda finally 'agreed' to "let me pay approx $250 [well over my $60 plan]!! To settle the matter. They weren't going to admit failure nor let me off due to their stuff up. I shouldn't have had to pay for any of it, they deceived me and didn't deliver what I signed up for.

I stupidly thought I would update my phone to the lastest technology. It lastest two weeks I took it back to Vodafone and had it replaced, five days later that one wouldnt work, had it replaced that lastest nine days, finally had enough told them I didnt want that model phone again, I was told your contract was for that phone either have it replaced or go without. I thought the contract was for the service not a particular model of phone that is a dud.

Someone from Victoria thinks Vodafone is just all so wrong. I don't have to say anything its all been said over and over below.

I thought my new iPhone was to blame for sh*t reception, CONSTANT call dropouts and slow internet. But since discovering this story, I realise that it is because of Vodafone. Great phone deals, but really at least 50 per cent of my calls have connection issues or drop out. It happens ALL OF THE TIME

I have mobile "Broadband" access advertised as 5mbps. I have tested it many times (5 minutes ago at 2.5mbps)and it has NEVER reached that speed. At best about 4, at worst just drops to .5. I get the usual excuses, "depends on location" I am in Balmain; "depends on time of day"I have tested all hours of the day and night. I have no fixed phone line so must carry on but it is pretty poor- verging on false advertising! Thanks for creating this site. Mike

After being told of an up grade after my contract ran out I have a lousy phone that is hard to handle also having been told that I would have the same services on my new Nokia I find I have to pay contacting customer service is like pulloing teeth no vodaphone outlets in my area all closes down well done voda phoney you have lost me

I recently signed up for a plan.. If i knew the reception and dropped calls would be this bad i would have never signed up to vodafail.. Afer waititng on hold for over 1 hr, i sent a couple of emails letting them know they have over charged me and only got a response back when i sent my final email letting them know i am thinking of changing providers. There response was that the bill was correct. Stupid me i paid the bill not wanting to get a bad credit rating from one little incident. I want what i pay for and that is SIMPLY: to make a call without having to call back after 2 mins because the line dropped out or even better to be able to make the inital call and it connects straight away and not tell me that the call has FAILED. We are NOT living in a third world country.

I switched to vodaphone 3 weeks ago, and have nothing but trouble, bad reception, call drop-outs, and was not able to make any calls to friends and relatives over the xmas period, i did receive an apology from vodaphone(as many customers also did,) with the explanation as they were doing an upgrade, and also with the apology was a credit of 20 dollars added on to my account, but whats the use, can't use it,

My service in Bendigo has Low or No signal, signal drops out while on conversation, messages received many hours and at times receive following day after being sent, messages sent at times are delayed many hours. Advised before signing up for 2 years, that Vodafone reception needed between Bendigo and Broadford, HA WHAT A JOKE, NO RECEPTION EVEN ON ROAMING, 15 minutes from Bendigo. Finally get reception to children 8 minutes before Broadford.

I've always been with Optus but a friend recommended Vodafone. I've been with Vodafone for 4-5 months now and connection is poor for calls AND data connectivity. I can never get any connection when on the ground floor at Chadstone Shopping Centre or when at Huntingdale Station. But in general the connection is unacceptable. For the past couple of days I have been having difficulty with their data connectivity. I'm unable to log onto the internet,facebook or retrieve my emails. I'm paying for their service but not getting any. It's like with the Metro train system. They need to get their act together!! Stop making excuses for themselves and just fix the problem! They manage to bill us every month without any glitch but when it comes to providing us service for what we're paying......it's a disgrace!!!!