Get drop outs galore! Blackberry keeps going between EDGE and 3G in the CBD, never used have this problem before 3 and Voda formed VHA, bring back the former CEO Russell Hewitt and his old team i say....He got the network pumping before the new CEO Nigel Dews and their 3 Network mentality screwed it up! Patience running out!!

Dropped calls going down a hill, dropped calls around the house, its ridiculous. Never EVER going with vodafone again or 3. They are crap and load all these customers without updating the infrastructure. Buildig your bottom line may be important but it will be your downfall if you dont keep customers happy.

Time to switch Networks methinks, I no longer receive phone calls. I get voicemail calls about two hours after the fact. Very embarrassing when I have to call my clients back and explain the situation. On top of that I have to pay for the calls which otherwise I would not have to if I had a phone reception.

Very disappointing.

Former victim, though even though I've left them they still managed to wreck my life as the phone was still stuffed with they're corrupted OS. Mostly it was they're UK people who refused to allow you to top up. They never did tell me what happened to my credit card and bang details. They kept dispearing, and they could never tell me why.

Couldn't organise a gang bang in a Brothel!

I had to suffer mobile broadband for 3 months, it will constantly drop out and if I am lucky it won't eat up all my data as a result. Don't even get me started on my phone I have 1.3gigs a month but I rarely get a chance to enjoy it because I can't connect to the 3g network

Why the fuck am I spending so much on mobile broadband when my old dial up service was cheaper, faster and more reliable 15 years ago? Sort that shit out, you useless bastards.

I feel as if i live in a black spot everywhere i go. Constantly having no reception for hours on end. I turn my phone off and on to try and fix it but i only get half reception for a few minutes. Texting is a waste of time, the message never sends. Vodafone sux

3G performance is terrible. I've tried several times to do some browsing at townhall station (the platform not the tunnel) and its slow to be point of being unuseable.

Overwhelmingly it feels like 95% of the time 3G is not useable. I should've just joined Telstra with their 500Mb plan.

South Eastern Victoria

For some months this year In used prepay 3g Voda broadband for interent radio for about 1-2 hours per day. The prepay modem being conntected to a wifi router feeding signal to the internet radio. However, the radio kept continously dropping out because the modem kept needing to re-acquire the network. Unlocked the modem and changed to prepay Virgin broadband (Optus network) still using the same wifi router. The 3g signal strength here being the same. Suddenly no problems, only very rarely does the internet radio drop out. The comparison Voda dropped out here every few minutes, Virgin dropouts are very rare most days none at all.

Called Vodafone to register call dropouts, lack of coverage etc;
A recorded message recommended I leave my name and phone number so that a consultant could call back when I had progressed in the queue.
Over an hour later, I did get a call back - only to be put back in the queue! 10 minutes later, a consultant answered. And then my call dropped out.
Vodafone, you really are doing the wrong thing by your customers. And ultimately you will be forced to apologise and compensate. Your lack of responsiveness wins you no fans. In Australia, consumers appreciate transparency.
I, a customer for over 8 years will be leaving and not coming back.
My lifetime customer value will be going somewhere else.
Do the maths Vodafone and sort yourselves out.

If you are not with Vodafone and are considering signing up with them, don't. Read this forum, search the whirlpool forums and read the news. Vodafone have a terrible network and poor, poor service.

Just ditched Vodafone for an Optus SIM for my Ipad this week, the difference in speed is like night and day. Even Optus, with the criticisms they get, is still HEAPS better than Vodafone.

My company changed provider from Telstra to Vodafone 12 months ago. I have experienced nothing but constantly dropped calls, inability to connect calls and poor data coverage. I work in The Rocks in NSW and our office is in an area where their is apparently a "black-spot" meaning we receive very erratic, intermittent services.

I sometimes receive voicemails 6 -8 hours late. My customers think that I am being rude and not responding to their calls. Our company first reported the issue 10-11 months ago but it is an ongoing issue for us.

I say return us to Telstra so we can enjoy trouble free, drop-out free, instant voicemail services.

Thanks
A Disgruntled Vodafone User

It's impossible to talk to a real person at Customer "Service" (?) without having to wait on hold for at least 45 minutes. Maybe that's their tactic to make us think twice about calling to complain.

I was overjoyed when my prepaid $29 Cap was suddenly updated to 500MB bandwidth allowance. "This is awesome!" I thought to myself at the time, a justification to buying my iPhone upfront.

Except. Most of the time, a large majority of the time, even, I am unable to connect to the 3G network, or even the regular one. I bought an iPhone in the first place so that I could take advantage of being connected wherever I went - this is useful for my job which requires me to travel around the city a lot. I have lost count of the times I have been caught at 2am in an unknown place (my job often finishes at this time), and frikkin Vodafone refuses to connect to the network or, when it does, is so slow it is unusable.

The Vodafone 3G maxes out at 45kbps. This is when it does connect. This isn't broadband, or even fast. This is a joke, and the assholes are charging us for uploads as well, so everytime you have to reload that page which has timed out for the nth time, Vodafone is effectively stealing money off you. Byte. By. Byte.

If Vodafone stopped throwing Island parties (I kid you not - Vodafone owns a party barge moored just outside Taronga Zoo), maybe they could afford a proper network, real people to speak with and free blowjobs all around.


Still, they are better than Optus (who once tried to screw me out of $800+ dollars and who, btw, just threw a massive 6000 person Christmas party yesterday) and Telstra (just because). I am paying $0.50 per text message. WTF? A message is a tiny tiny amount of data, how can they continue ripping us off like this? Enough is enough.

Vodafail.

Customer CARE is customer FAIL. That LARA fembot is compltely useless and inufriating. The Indian call centre is next to useless. The data doesn't download at all on my phone making it a total waste of time and money. They make promises and fail to keep them. I am OUT of the contract!!

You guys are retarted, if things dont work on your phone maybe try and be patient and go into a store like EVERYONE ELSE! Or if you call up Customer Care pronounce your words clearly and you will be handled by the right department. Also if it is a phone problem more times than one it is a software issue and all you need to do is visit your home computer rather than bitch about a network provider who dont manafacture the phones. e.g. if your iphone isnt working why dont you moan to apple rather vodafone seeing as last time I checked they make the phone. So next time sort your problems out properly and learn to be patient.

vodafone incorrectly charge me EVERY MONTH and EVERY call i make from my phone drops out, and has done for the last 2 years. My fathers phone cannot even connect to the network sometimes. Vodafone are pathetic!!

My partner has been getting the slow/delayed SMS messages to the point that SMS'ing her is essentially useless. Most of the messages turn up 12-24 hours late and come through in a flurry... this is with the phone in a location with full reception all day.

The visual voicemail is always unreliable on iPhone's as well, I often get the notification that I have a message and when I go to fetch it, it isn't there. If I wait half an hour the message will eventually turn up and I can access it properly.

Everytime I have called Vodafone to complain they have blamed the handset or my location (CBD), I am glad someone has put a website together to provide Vodafone feedback, I thought we were the only ones suffering!

Been a Three customer for years & always had ok coverage - but as soon as they merged with Vodaphone, my coverage dropped out entirely in the house. (despite 3 asuring me nothing has technically changed yet. I no longer have service on 3G in the house - the only way I can keep my phone operating is to leave it set to 2G only. Reception is terrible & echoes, and Data is not worth bothering its so slow.

I reported this problem to Three over a month ago, the response was poor. The extent of their technical support was 4 different people telling me on 4 separate occasions - "have you turned your phone off and back on again, turn of 3G..."

I've now waited over a month for them to "Investigate" the network coverage problem, and today they reported back to me: Apparently they have not found any problem with the network "because no one else in my area has reported a problem within 500m of my house" (their words exactly) !!!!

So basically - because no one else has complained - they are not prepared to do anything or even admit there might be a problem... So everyone else out there, don't forget to report the problems you are having...

Hi Ho Hi Ho - its off to the TIO....

Bill was overcharged for the last 4 months and refused to admit. Had to show them all payment details.

I recently changed to iPhone 4 from Blackberry Bold 9700, and because Vodafone has been really crappy with connection and service, frequent long calls between my girlfriend and I have been dropping out all the time. She then kept accussing me of hanging up on her, changing my phone etc etc Like when she was saying something important and the phone disconnects that is screwed. FIX IT.

Poor reception 2k from Sydney CBD, overcharged in my bill 2 months running, the promised credit to my account to correct this isn't showing - apparently there's known problems with myVodafone, repeated calls to the helpline about all these issues result in waiting times that are never less than half an hour - and then sometimes the call drops out...I could carry on! I have been with Vodafone for 6 years and never had a problem, but in the last few months it's all just completely fallen apart, I've never been angrier with any company in all my life.

I was in the middle of the Sydney CBD last night and it took over 10 attempts for my outgoing call to connect to the network. Messages someone sent me last night just arrived half an you ago. 18hrs late. These aren't isolated incidents. Your service is disgraceful vodafone.

I have no reception at home at all it's been totally crap for 2 months I've spent hours on the phone to India who told me if was my FAULT!!!! MY FAULT as I wasn't using my phone correctly they just downright lied lied lied every time I called. It took 6 weeks for them to admit it was because they were merging the 3 network with the Vodafone network. AND today in the SMH they have the nerve to say they have fixed it BULLSHIT my phone still isn't working I AM TOTALLY FED UP!!!!

I use an iphone and for the last 4 months every text i send blocks and fails. I receive texts half an hr to an hr late and voicemail? What voicemail? I received 2 last sunday 9 hours after being left for me. I cant believe Vodafone is allowed to advertise so heavily on the cricket and advertise 'infinite' plans when regulators are on notice that the network CANNOT support traffic. Minimum standards must be legislated and customers compensated. What a joke. What a monumental con.

Provider has failed to provide "clear" terms of what is included and excluded from my contract, after signing me up for another 24 months.
Specifically - the "CALL Screen Service" is being charged as an "extra" on top of my contract .
As of 18/12/2010 , the Vodafone website DID NOT have Call Screen as an "exclusion" from their $49 cap plan. The contract that I have physically signed at the store, does not mention about these exclusions either. Its is absolutely misleading to hide these finer details of terms and conditions from consumers.
I have gone through ALL TERMS and CONDITIONS of the plan that I signed up for, and nowhere it does mention about these services and their exclusions.
This is true and correct as of 18/12/2010 and I would not be surprised if VODAFONE changes the contents of their website and disagrees with my statements. However, the Cancellations team Service rep agreed with me that this was not on the website - and I hope they have a recording of the call "for quality and training " purposes.

If you ask me you're fail.

You can never get through to a person - an endless list of automated options which end in a dead end and extreme frustration!!

Three customer, which is the same company, since then the data downloads are getting slower and slower and iPhone reception issues when I never had them before!

I had a Blackberry Storm for 2 years on the Vodafail network - talk about issues! Call drop outs, data never working, not to mention the s*** customer service. I couldn't wait to end the 24 month contract. I'm now with Telstra on one of their cap plans - its excellent and great value. Never any issues. Take action and move to another telco who deserves your hard earned $$$.

Getting 3G signal at Alexandria, but can't connect to internet on the iPhone and iPad or Vodafone 3G Data. It only works early in the morning and evening. Rang Vodafone service and they advice me to contact Apple. Happens everyday, but I try it in central station , I had no problem.

The amount of revenue i have lost to my business because i drop calls to customers when taking their information for a job.

They should warn people that they do not have reception and drop calls in built up cities i'm nowhere remote at all.......its crap....over it.

Bought a Blackberry and was assured by Vodafone that I would have full 3g and Data coverage in Wollongong, transfered my service from a 'no plans' to a Blackberry package, immediately after I activated the phone I had no or only GSM service. Unless I'm standing immediately under a mobile tower I have very little coverage and I'm unable to use any of the functions of the phone. Calls continually drop out, emails sometimes take 24 hours from sender to me, voice mail messages have arrived 2 days later, the list goes on. I have noticed a slight improvement in coverage in the past week but its still intermittent with periods of ZERO coverage. Tried contacting Customer Service, but as the calls continually drop out unless I get an answer in 45 seconds or less, I have no hope. Tried emailing my problem to them, several automated emails over 3 weeks I'm no closer. Made a complaint to the TIO and have had a reply from them but no joy from Vodafone. 6 weeks into the debacle, I'm still paying bills for something I'm not getting and my service is still CRAP!

We voted on our feet today and moved all of our services to Optus. We cancelled our Three broadband service and both of our Voda prepaid services. I think I'll miss India I've really got to know the people in their call centre quite well of late :(

Calls drop out, web pages dont open, I messaged the missus I was on my way and got to her 16 hours before the text did! I want out! At my own home in inner Melbourne I have no coverage!!!!!!!!!! Oh and I get voicemails anywhere between on time (rarely) and 2 days too late!

was happy with my sim only but got talked into a 24 month n8 plan. phone does not work at all. lodged with TIO. been waiting nearly a month. now i find out all the calls to india will be costing me!

Recently got iPhone theough VF. Service is shockin, connections drops out on every attempt to access netbank. I have spoken with VF and they agreed to terminate contact but its been almost 45 days and I'm waiting for paper work....
Bye Bye VF

Call center never solves issues, been trying for days to speak with someone in australia who can assist. Just a poor serviced company, who Fail to understand customers needs

got a new phone, and a mobile broadband. When i go to Castlemaine, not only does my phone have no coverage but my broadband will not work up there, and i did ask if thay had coverage up there and thay showed me on that CASTLEMAINE was covered. I feel riped of.

No reception in several parts of Sydney city + 1.5 hrs waiting with customer support to sort out issue + Billing errors

Bought a USB Vodaphone Modem, what an unreliable piece of crap, websites hang, it goes unresponsive, cost me $42 in calls to the Indian call centre only to be told the wind was causing the dropouts. Get real!

Sounds like Vodafone is going the way of 3 (or Vodafone Hutchison Australia as they're known). I had immense problems with coverage and cancelled my new iphone contract on day 4. After HOURS/DAYS on the phone to the VHA call centre, I was told the phones weren't meant to be used while moving, as it interrupted the connection w/ the tower... WTF? Do I need to define MOBILE PHONE? I could go on... but I know you've all been there.

I use an iphone and for the last 4 months every text i send blocks and fails. I receive texts half an hr to an hr late and voicemail? What voicemail? I received 2 last sunday 9 hours after being left for me. I cant believe Vodafone is allowed to advertise so heavily on the cricket and advertise 'infinite' plans when regulators are on notice that the network CANNOT support traffic. Minimum standards must be legislated and customers compensated. What a joke. What a monumental con.

2.5 hours on hold , 5 phone calls to change my Callscreen answer. When I advised service person on the other end of the phone about this and the general rubbish network of late - "really? we have no reported problems", blah blah blah . I have been a loyal customer since Vodafone day one in Australia - Vofafone - you've lost me.

3G has poor coverage in wallan if I turn of my 3g on iPhone I get full coverage
Why is this so

I find it difficult to understand how a brand like Vodafone which seems large and professional can offer such a sub par service and not really address it with its customers. I work in Pyrmont in the City and generally have no reception on my phone. similarly, my partner in Surry Hills generally has no service. The weird thing is some times when we are together my phone will work and hers wont or vice versa. So its just certain customers and not others that get faulty service? why is that?

I signed up for mobile broadband plan with a USB modem about 6 months ago, it was okay for a little while (like the trial period) and since has become pathetic bigtime. It's slow even when I'm getting 3 or 4 bars. And downloading, crikey, it's often 50 kpbs. It's not mobile broadband, it's more like mobile dialup, pathetic. I'd love it if their network performance invalidates contracts because I'd be gone in in sixty seconds.

Can you get a company on board so we can print some t shirts with your website addy. I know heaps of people who would promote this website.

Constant coverage drop-outs, unable to connect (website) issues, and to top it off, my request to have a text service cancelled which they (customer service) claim from the system point of view is, yet a month later still getting daily messages and still being billed for it!!??

I've been with Vodafail for around 10 years and haven't had an issue with them at all, until the last couple of weeks. Unable to make or receive any calls all weekend (during the week it seemed better). Unfortunately I only just re-signed a new contract, before all the current frustrations.

After 10 years of good service, it only takes one poorly handled incident (no communications at all) to loose a loyal customer. If it is possible for me to break out of my contract without pain or expense, I'll definitely be looking elsewhere.

3 Mobile - exactly the same issues as stated by everyone here. I moved to Telstra day before yesterday. Best thing I ever did. I will not pay 3 another centin bills or exit fees. Sorry. But you totally fucked me around.

I had an internet account for approximately 3 years and a mobile phone account for 5 years. Last year they sent me a bill for $1500.00 for my phone and internet. I rang and complained to the stupid call centre people in india and was told they would drop my bill down to $1200.00. I said if you look back over my bills you could see that my phone and internet had never been more than $120.00. The call centre person told me I had to pay the bill, and I said no and they basically told me that they would take legal action against me and they were abusive swearing at me. In the end I went to the telephone onbudsman and they adjusted the bill to $120.00 but not without a massive fight. Then I decided to go on vodafone prepaid for $29.00 per month. I live in the inner suburbs of sydney and for nearly 5 months now I can barely get an internet connect that doesnt last more than 3 mins without dropping out. I rung and complained and again was told by somebody in india it was a problem with my computer. I am just disgusted by the behavour of a company that is not transparent with its behavour with its billing and you can never work out exactly what you owe.

What I can't stand is their sheer arrogance and disdain by which they treat the people that are paying them money ie their customers.

I think the govt should be looking at the contracts that lock people in and not allow them to move with paying penalty fees for putting up with such poor service, reception, drop outs, delays in actually making a call etc etc.

Voda with 3 are taking everyone for a ride but we should be getting off their bus...

Our business recently signed up to Vodaphone. What a disaster!! We have 10 mobiles on this plan and everyone is complaining of late SMS messages, no reception and at times an inability to call out or receive calls even when signal strength appears ok. Just about everyone in the organisation has tried ringing the so called service department to get answers. After sitting on hold for half the day they run you through a std script which will only frustrate the hell out of the caller. One of their operators recently blamed the phones that we were using. Fortunately the phones were bundled with the plan, so Vodaphone sent out new phones at no cost. Guess what? Same Problems!!! Do not use Vodaphony... Especially for your business!

Hi world. I signed up with vodafail in september using the samsung galaxy and since then i have had constant problems with the calls cutting out after 30 seconds or so, i thought maybe it was the galaxy or me touching the red button with my cheek but now i realise it is the vodafail network. Picture messages routinely take +12hours to get through or never come at all. Internet reception often fails even when out in the heart of sydney. I was pleased to read the article in smh about vodafail as now i know it is not just me or a fault with my phone however i would like to know when vodafone will be addressing this issue. It is extremely frustrating i wish i'd never been fooled into signing up with vodafail.

How the hell can you NOT get 3G coverage in the center of the city? What is this Edge crap? So many call drop outs, data problems....

Did they not anticipate that if they have more customers (with the merger with 3) that there would be a significantly larger load on their services?

Telstra may have wider coverage of the country, but Voda/3 can't use that as an excuse. They're not a struggling start-up with funding and support issues.

I went with Voda because they had competitive plans. Don't tell me that cheap prices means cheap services? And when they say that they 'plan on upgrading' in the future, what the hell does that even mean? Surely the services would have been upgraded YEARS ago for this very reason, especially if they were even PLANNING on merging with 3?

I've been on Vodafone for about four years now. I have some areas where I know coverage is limited. But I can accept this as it is usually in areas that I am transiting through.

I recently signed up for the pocket wifi. It is working fine for me. I use it for my iPhone when I am not in a normal wifi for data. Speeds are great. Happy with the price.

One thing that does to get me with Voda is the long long long wait times. When I called to make dome prepurchase enquiries about the pocket wifi, wanted to see if I could use bonus dollars for purchase, Lara told me it would approx 40 mins until my call was answered. I thought what a joke.

I think Voda should sort out the call centre and reduce answer times for people. And put a public notice in the paper And their website to advise people who have been having problems that they acknowledge this and that they are working to resolve it. I think a good will gesture may be to credit all contract customers and prepaid some credit to say Sorry.

I miss half my calls while my phone is ON! I have made sure everyone I know learns about this website and I will continue to spread the word about the ABYSMAL coverage and reception.

I was a Vodafone mobile broadband customer until 16 Dec 2010 for a year. When I used the service, I had constant connection drops and 3G service was completely not available in my area (Western Sydney).

I am now looking for another service provider.

I have to walk around my house and out to the street and I still cant get reception and if I do the calls drop out.

Been having drop outs, nil reception, late arriving messages, people calling me and asking why my phone is off, when its always on.
I want out!!!!! Complained to India and they said investigation will take 72 hours and I will get a call back. Knew that wouldn't happen, called again andd they said give us another 24 hours. That is before one dickhead lied and said his system was down and another hung up on me. It's with the ombudsman now. I will continue with the ombudsman until vodafail loses more than what my contract is worth

I am living in Pyrmont the phone signal is the worst I have ever seen in a kind of City like Sydney, this is really ashamed and frustrating.

Vodafone, please look into the reason why;

"live.vodafone.com" which is the default APN on the HTC Desire HD and Iphone, is so slow and intermittent

Yet if you change to....

"vfinternet", there is a noticable (yet still far from perfect) improvement in data throughput

1) MyVodafone Account website doesnt work consistently. Slow, can not retrieve account history, messages suggesting an error in retrieving account details (has been like this for years)

2)The "live.vodafone" APN is broken, further contributing to the slow data throughput experience on smart phones (been like this for months)

3)The Network Outage section of the website is "STILL" not accurately reflecting the extent of the problems.

4)The various Vodafone support channels e.g- Phone, Twitter etc are still denying the existance of problems.

There was no coverage, both voice and data for the whole day on Saturday. It took 25min to get to a "consultant" to tell us that. There was NO status on their site and they could easily put a voice recorded message when you call for "help"

I use mobile broadband while travelling. Reception has worsened remarkably. It frequently connects to Vodafone EDGE, which is as bad as it can be- can't even download small emails. Vodafone 3G is only slightly better. Rarely, it connects to Vodafone HSUPA and provides decent connection. This is all while sitting in the same location. Why can't it connect to HSUPA all the time? Why do I have to put up with substandard connections when a better one is available?

Once you finally receive voicemails a day late, you cannot access the voicemails. Intermitent data to access websites. Hours later to be notified of missed calls. It has been going on for months. Will definitely switch to other phone carrier once my contract is up.

Vodaphone and 3 have had major problems with roaming and billing for months.

The claim the problems have been fixed. WRONG! Currently in Darwin. Phone shows full bars for reception but pages take minutes to load. If at all. When I get back to Melbourne I'm going to make sone videos to prove that the problems have not been fixed. This is the only way to prove to them and the ombudsman that the network is broken. I suggest if you are Aa pissed off as I am you do the same and upload videos to YouTube. Then can all link into them via twitter and face book.

Some of my posts from WP:

Oh look, another bunch of unhappy Vodafone customers who are going to be lied to by Vodafone customer service about there being "no currently reported issues". Please...

After calling Vodafone about numerous call drop-outs, no internet access in 3G/2G and unable to send texts or make phone calls I FINALLY got some sense out of a CSR.

"Sir, I apologise but our network is congested beyond its capabilities at the moment. We are looking to upgrade sites in the future to deal with the sudden growth of customers using our network, but for the time being, there isn't really anything I can do to help you"

The helpful CSR even recommended that I switch to Telstra.

Vodafone are FULLY aware of the congestion issues, but are happily still signing up customers, and lowering their prices to get more and more and more people on board, thus adding to the issue.

RandomJoe writes...
followed pointless instructions about turning off the firewall and non-Microsoft services.

This is what really shits me about Vodafone customer services. They give you the run around and get you to do pointless troubleshooting when they know full well that the network is the problem (most of the time).

I've had Internet issues before with an iPhone 4, called up and was told to reset network settings, reflash phone, upgrade firmware yada yada only to be then told when all that failed that there was an Internet outage.

Been having drop outs, nil reception, late arriving messages, people calling me and asking why my phone is off, when its always on.
I want out!!!!! Complained to India and they said investigation will take 72 hours and I will get a call back. Knew that wouldn't happen, called again andd they said give us another 24 hours. That is before one dickhead lied and said his system was down and another hung up on me. It's with the ombudsman now. I will continue with the ombudsman until vodafail loses more than what my contract is worth

Its too hot today

After 6 years with Vodafone it was time to seek another Telco as I could never get any network coverage nor customer service with Vodafone. I have a baby and for safety reasons needed to know my phone would work, it would often take me 5 tries to get a line out and then drop out after a few minutes. I tried to complain but it takes 40mins on hold to speak with anyone in Mumbai. Last week I went to a Vodafone shop, their network was down so they could not help with questions, I called the service hotline was on hold for 45mins to be told that their network was down and to call back in 3hours. I have been told a Supervisor would ring back, they never do. If you call Vodafone 123 that is a minimum cost of $4.77 - disgusting. And if I ever have to listen to Lara again I will go mad. Well I won't have to listen to Lara again as I have moved to Optus!

Thank you for building this website. So many people suffering, and we all thought we were alone. The bastards!!! Fuck them. They have been stalling, stalling, stalling everyone while trying to get the problem fixed. Feeding us lies and mumbo jumbo and making us confuuuuuused. Stealing our time and sanity. And stealing our $$$ while we pay for a service that doesn't exist. This has been going on not for a few days, not for a week, it's been going on for MONTHS. It's completely unethical, the deceitful behaviour of this company. I'm with Three - exactly the same problems. EXACTLY. I'm angry.

Correction: I was with Three until 2 days ago. And I'm still angry. Reading all these replies, I'm angry at what they put me through. Speak with your feet people.

I say: SPEAK WITH YOUR FEET, PEOPLE!!!!

Do NOT pay any exit fees. Do NOT pay another bill. A class action has to happen.

Yeah. Me too. I got a Samsung Galaxy S and my wife a Nokia. Both DOA. Can't download any apps because of constant poor reception. Storepersons trying to tell me that we need to upgrade the firmware. What a load. I may as well use my old Nokia and wish I had never left Telstra. Complete an utter waste of my time with Voda. No wonder the plan is so cheap - peanuts for monkeys huh. I am going to stop paying the bills and claim that technically the contract has been terminated by them by not meeting reasonable standards. This is a case for an Unfair Contract if ever I saw it.

My latest 24 month plan with Vodacrap expires in a few months today. Telstra, here I come!. I'm so sick and tired of constantly having 1 bar of reception often replaced by "searching" while at the geographical dead centre of Sydney. My work mobile which is on Telstra, never has less than 5 bars where ever I take it.

3 months ago my husband and I upgraded to the Samsung Galaxy S, however my husbands phone was DOA. I gave him my new phone so now I am left waiting for the replacement. I have contacted Vodafone I don't know how many times only to be continually disappointed. I understand that some stock is constrained and not available so I then said I would accept the HTC Desire HD, which they tld me had been sent and to wait 5 - 7 working days (I was told this on two separate occasions). At one point they said they were sending me an iPhone and I almost had a coronary! This is all on top of appalling service and my line constantly dropping out, oh and my phone just not ringing at all. This has become such a ridiculous situation and to be honest I would rather poke my eyes out with a fork than speak to Vodafone again. In summary, Vodafail sucks balls and I despise them.

Vodafone knows exactly what the problem is. It requires some money to fix. Not an option for them. Just keep signing up new people and don't worry about the drop outs. People will ring and try again. By the time people find, out we'll make lots of money and tell them that we are looking into the problem. The ACCC should really start to punish companies like Vodafone.

I keep getting No service, signal dropout, roaming over the past couple of months with 3/Vodaphone. The Help desk was not able to provide a satisfactory solution advicing me to1. Update my phone firmware and 2. Update my sim card. Both steps have not achieved any measure of success. Phone still drops out at during calls, hunable to send SMS or receive messages

For over one and a half months, I have had many problems with Vodafone related to this topic of crap reception and in return, our phones use more battery to pick a signal, therefore worse battery life. My iPhone 3GS constantly says No Service yet with OPTUS, i got full bars. On the 16th of December, I decided to move my entire family to OPTUS and leave vodafone after all this crap. Its such a joke - why arent they called AT&T? I had five phones on the $99 Timeless and they have just lofe $500/month of customer. It took to long to resolve and what made me move also was the CRAP and horrible customer service who in a positive way, give you the flick!
BYE VODA - HELLO OPTUS!

Try going interstate to small towns and see the "SOS" or "Searching for Network" note on your phone, with no signal for an hour or so until you reach a major town. Moreover, in my opinion, the oursourcing of call centre operations to India has been a big failure!!!!!!!! These guys are not organised, have the wrong reasons for all our questions, and don't even understand simple solutions of "switching browsers" to ensure that the International Roaming Data Bundle is used correctly. After about ten calls, one technical guy finally solved it. I had to write to the PR team to get a callback from their customer resolutions team.
The problem with Vodafail is that their outsourcing the call centre operations has been a disaster, because those guys are not trained to offer solutions!
Get your act right and stop making a fool out of your customers!

Messages coming through from calls 12-18hrs late, but the phone was on in the first instance showing reception! Data transfer rates are appauling, dropped calls etc.... At the end of the day you pay for a service that is simply not being provided. Over 1 hour spent on customer/technical service, 40 minutes of which you are kept on hold for the next person to ask you exactly the same thing! Then advised it will be escalated with a response expected in 'about' 6 days. Completely unacceptable.

Thank goodness. I thought I give Voda a fair go when I switch my wireless broadband over to Voda instead of the BIG 2. My mobile and wireless broadband is definitely up to scratch and akin to 3rd World service.
I share the same frustration of being put on hold and passed around different consultant. Maybe it's a way of stopping you complaining. The 'overseas' support are friendly enough but that's about it. I speak to them more in the last 6 months as I care to. LARA is a joke.
Now I have learned my lesson and may have to conceit to the BIG 2 when my contract expires.
Does VODA management care? I have my doubts.

Latest of a long string of complaints - Vodafone has taken 2 weeks to find out that it will take them at least another 2 weeks to fix my account website login problem - a total of 4 weeks+ just to fix a login problem!!!

It looks like ALL customer support people are Indian who often don't understand English well enough, so that I spend more time making sure they understand the problem. This time is in addition to the time getting past the stupid LARA IVR system.

But the good news is that they do have a new callback service which does seem to be working - no more hanging on for 40 minutes.

Messages coming through from calls 12-18hrs late, but the phone was on in the first instance showing reception! Data transfer rates are appauling, dropped calls etc.... At the end of the day you pay for a service that is simply not being provided. Over 1 hour spent on customer/technical service, 40 minutes of which you are kept on hold for the next person to ask you exactly the same thing! Then advised it will be escalated with a response expected in 'about' 6 days. Completely unacceptable.

It doesn't matter if you are on the ground or you are on the 37th Floor of a CBD building, the bar just barely shows any impulse. Spoken a number of times with the company but all you get is lip service. The latest one (which i am very impress - NOT!!!!) is the merger with 3 which apparently can provide some comfort..like to see a full bar as far as what i am paying for. Not to worry helping my self by switching to Optus.

after years of Telstra bashing i think i am finally going to have to eat my hat. Even Telstra's service is better than Vodafones, and their network is far superior. I foolishly took on the business plan with vodafone because it was so much cheaper and had a massive handset rebate...seems you get what you pay for. With the number of call drop outs i am sure it has cost my business more in lost business than the money i saved by going with Vodaphone. I never thought i'd do it, but i have to get in bed with the devil and change to Telstra...at least my business can operate then.

In north sydney and have no signal, constant drop outs. I couldn't even use my phone to look up a recipe after 10 mins of trying to get pages to load in google i gave up. It will be a cold day in hell before vodafone gets another cent from me.

i tried to cancel my a/c three times by dialing 1555. The first time they couldn't do it becasue it was the w/e. the next time was Perth airport and the call dropped out after about 40 mins. The third time I dialled the international 1300 number from Johannesburg and gave up waiting 1 hour and 4 mins which cost me 20 euro cnets a minute. So i still haven't cancelled my a/c.

This is the problem you idiot. Vodafone sign too many people onto these cheap plans without having spent money on towers to accommodate everyone and it can't handle the traffic. Explain why now that I'm with OPTUS that I can now download web pages and haven't had one call drop out using the same iphone as before?????

voDaPHoNe you are failing yet again just writing this message you SERIOUSLY INFURIATE Me.. WORDs alone cannot describe my digust, DIsMaY, diststain, DiSTASTE'' for Vodafone...... You can pay for my therapY.... you ruin my work, Social life and LIFE altogether.... Constant no service, reception, internet access bla blah blah it doesn't stop... I have had enough!!!!!!!!!!!!!! You really suck assssssssssssss!!!!!!!!!! Telstra next week for the win!!!!!!!!! Somewhat of a paradox using this lovely service to write this message !!!! Raaaaaaaahhhhhhhhhhhhh

Every call drops out after 5 minutes. Often the reception just goes to no service. Have to use 2G setting on the iphone (as recommended by Vodaphone support) as when on 3G data doesn't work properly, emails and voicemails come through up to a day late, calls go straight to voicemail without the phone ringing and then the voicemail doesn't get to the phone for 24 hours meaning i miss appointments, data is painfully slow...anything else? basically at vodafone supports own admisson 3g doesn't work properly and their advice is not to use it...sounds like vodafone is spruiking a product they know doesn't work...illegal? I think so.

The useless caps run out so fast with the high rates. I tried to go and change to another plan - the told me it was going to take at least 45 mins to set it up!! Also when trying to be able to use internet on my phone I was on hold on 1555 for 45 minutes!

my phone has no coverage at all,i tried to ring my wife on friday but the line kept dropping out .i had no bars when i did i had six missed calls. i rang vodaphones sister company 3 who iam with .iwas transfered to an indian call centre i could not understand him he hung up on me.

I'm in Point Cook Victoria, according to the Vodaphone coverage map, Point Cook is good coverage... I have had no network service all day. Its beyond a joke, I can't run my business without my phone.

I'm located in south east sydney about 15 mins from the CBD, and constant dropped calls / no reception / no data connection happen almost all day everyday.. Voda can't blame congestion, cause Kogarah is NOT that congested

I'm a doctor and use my phone to be on call. But how on earth am I to be on call if there's constant reception drop outs or when I go indoors and there's no reception? Voda's fail affects not only me but my patients. Sort it out Vodafail!

I bought an HTC Desire HD 2 months ago. I live in Manly & commute to Chatswood daily. For half of the way I got no to very little reception, and for the other half it is very random. 1km away from Chatswood CBD (on boundary road) I usually have no reception at all, hard to believe.

Yesterday, from Manly to St Leonards I had no data at all, only as we reached St Leonards it suddenly started to work (and I rebooted the phone a couple of time just to be safe).

So yeah, absolutely not impressed, it's a disgraceful service and a total ripoff.

Lets start with the delivery of my new iPhone, advised of a 3wk wait 5weeks later called waited on hold for 45mins. My phone had not been ordered fast foward 4wks phone finally arrives 9wks in total.

My wireless net is on average poor service or no service i live in the heart of the northern beaches my girlfriend with optus always has 3g coverage? My broadband is also hit & miss if it will connect to a usable server.

Vodafone also had a system issue in early feb in which my bill wasnt debited from my acc. I called & was advised it was paid, i advise it hadnt been debited so i dont know how it was paid. In June i recived a letter advising of the system issue & that my account would be debited to correct the bill, I rang voda to find out the total of the bill & was advised the letter was incorrect & I was upto date. July voda try to debit the "owing amount" on my account & it is dishonoured, I call voda & am advise i havnt paid my bill since feb when they direct debit my acc? I advise of the previous calls, I was told I was lying & that i need to pay the bill. A week later my phone was blocked 6 phone calls later 3 more rude advisers & finally after threating going to the communications ombardsman is my "owing amount waived" & my account reinstated.

At the end of my phone contract after having had a sims card with voda since the Nokia 5110 was the bees knees I'll be moving.