I have just switched from three to vodafone and am finding the customer service nil to poor. I have called their service number three times, each time I've had to wait more than 15 minutes. Twice, when the call finally got through, I get 'hello, hello?' from an offershore operator and then disconnected. The one time I did get through, I had transferred three times. Appalling service.

YOU ARE SO TERRIBLE, YOU NEVER KEEP ANY CUSTOMER HAPPY. I HAVE HAD THE WORST COVERAGE, I HAVE CALLED UP SO MANY TIMES AND NO ONE DOES NOTHING ABOUT IT. VODAFONE ARE SO TERRIBLE IN THERE SERVICE.

I used just the right amount of internet and they said that I used the over the amount that I was supposed to and now I need to "pay" for the fee I have to cough up $400 now!

I have changed to vodafone from 3 and it has been over 48hours they have cancelled my 3 phone yet I still have no service on my new phone and I dont have it on my old phone either. Vodafone are extremely unhelpful dealing with this issue considering I was told to change with them by 3 (bad move), they are yet to properly explain why this is happening and want me to sit on the line for another 45minutes while they transfer me to 3 to ask them why I have no service on the phone, although I can answer that myself BECAUSE I AM NO LONGER WITH 3!! I am sick of phone companies that clearly do not respect customers and the amount of money we pay a month for a service that does not even work!

I was at movie world yesterday and the whole time I was there I couldnt make or receive calls. I had to put a complete divert on to a mates phone with Optus. I am not even going to bother lodging a complaint. Contract is up soon and I REALLY cant wait.

Mobile Broadband in Melbourne CBD (Spencer St)is totally unusable. The congestion is so bad internet connections just time out most of the time.
Vodafail claim network coverage is excellent but refuse to accept network congestion is appalling.
I been offered a free service for 90 days which about what this so called "service" is worth.

http://www.theage.com.au/opinion/cricket-sells-its-soul-to-sponsors-20111218-1p0qy.html

Great article!

I am paying to recall everyone who calls me because they get disconnected within 1 minutes of being on the phone or they start hearing me crackle! frustrating trying to run a business here its costing me double the bill!

My 3 mobile network (now merged with Vodafone) keeps dropping out, searching or roaming. Also people are unable to get through to me when they call. My Internet is slower than usual, or just doesn't connect. Even in the city and metro areas.

No 3G at all for 3 days now NSW 2777 - what gives Vodafail??
Not good enough - think you have lost another long time customer.
Get your shit together and deliver what the customers pay for!!

In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!

Shitty coverage. Excessive bills, excessive waiting times to talk to a human, an automatic debit that didn't exist....I don't think I have had a trouble free month since I joined VF. My daughter andI got phones the same day. She went with Optus. Guess where I'm off as soon as my contract is finished.

We have 2 phones on our account with VF and have had enough of all the miscommunication, lack of service and all around screw-ups from this poor excuse for a telco.

So that I can make a real comparison with other companies before switching I have been trying to access my account online for the lat 6 days. Previous to this whenever I wanted to check a bill or see how much usage was left on the account I could easily access the info and it was one of the few features of dealing with these a-holes that actually worked --- not any longer, for the last 6 days I get this message after being asked repeatedly for my pin ---

"Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later."

6 days in a row is already "later" how much later does it have to be, next year maybe?

Just one more lesson in frustration dealing with Voda FAIL!

Urgent!!!!!

Anyone on a cap post paid or pre paid plan please check to make sure that vodafone are not double dipping with Data charges through your current billing month.
I af fighting them at the moment through the TIO, read the reasons why below.

When you check your call balance are spend through 1512 or myvodafone website Vodafone are actually including data usage in your call spend so in esence reducing your call spend for that month, they also deduct the MB usage from your included data which is the only place it should be deducted and only excess data usage be charged as additional spend.

example;
I have 200mb of data per month and have only used 55mb of that, I also have $180 of call spend with my $29cap, When I call 1512 and get my balance of call spend entitelement owing for the $180 credit the 55mb data used is converted to $$$ and is deducted from your $180 and also the 200mb data included on top of the $180 call spend.

BEWARE. Vodafone have put it in the to hard basket and dont want to deal with me as I am seeking a substantial compensation for lost call spend, everone check your current spend on my vodafone and see the PKT in your current unbilled usage and see that they are charging this and deducting from your call spend and also the 200mb or whatever dats allowance you have.

Contact the TIO and complain no as I am

Network coverage keeps dropping in and out in Belonged tonight. Rarely can I surf the web without the GSM dropping out. Not overly impressed.

No reception in largs bay 5016

A lot of these problems can be easily fixed but you're not letting replies go through. In short, a lot of you are wrong.

Crap customer service/no idea what they are talking about/I cant understand them and they cant understand me (I am not a racist). Really bad network coverage/drop outs/delay sms/inbound calls straight to voice mail/sim disconnect from phone/no network found. Called to complain about being transferred to accounts then troubleshooting then troubleshooting again when I wanted repairs which I was not informed they closed at 5pm. THEN complained about getting a call for feedback about complaining because they called at 8:30pm... Would also like to add, they are doing an 'Investigation' for all of the above which has been on going for the last 2 months with no results and tech support which tells me "turn your phone off and on again and this will fix your problem"

I am so angry with the upgrade in my area (and the rest of Aust). They told me it was it was meant to take 6 months when they fist started. Then I was told it would be late September 2011... 3 months later they dont have an ETA now they are telling me it is going to take up till mid 2012 - late 2013... Not to happy about this as this means really bad reception in postcode 2263 and surrounding areas! Grrr...

Billing Issues - Paid my account before time but I am told it's not paid and contact the bank. Did contacted the bank and they confirmed my payment via BPAY has been processed. Its a pain to call them and wait for hours and they direct you here and there. They can't understand simple English and give wrong advice. My email address has been changed without my permission and I don't get the bills on the correct email address. Why in the world would I pay full expense for such a 3rd world service?

Please help.

Internet not working 80% of the day, only part of their system working for Vodafone seems to be their shopping cart. Of course.

Can't recharge phone over network due to technical problem. Please call customer service. Can't call customer service because of technical problem. But you can keep using network as per normal. Not if you can't recharge your phone you can't. Logic fail.

I have lost internet access today on wireless broadband. I too have agreed to move from 3 to Vodafone and am awaiting a new phone. After reading comments here not sure I want to. Am I able to cancel and stay with 3? Out of contract a few days ago.

As of this morning I can't forward calls nor can I send msgs. I pay good money for my plan so the least they can do is be a good provider. Battery life sucks too

Well i worked for vodafone, my contract got terminate yesterday due, to my uniform not been up too standard, which was jeans and a white shirt as explain closed up shoes, and discriminated against cause of my religious tattoo... i may of swore once or twice but controlled my language when customers were in store, i DID NOT get 3 formal complaints and my manager offered to talk to hr to get my job back i just got the call then saying she was messing with me and she was sitting on the idea of terminating me, i knew she didnt personally like me and one of the other store managers, She is on a power trip. I havent Been paid out or nor had the compensation, it was unfair dismissal, its not only me they have pulled this Ludicrous Behavior with but also with a fellow colleague and friend, paying him to leave and to fire him, Am taking this to the highest of highest so i see some job compensation and financial help, as i was living pay slip to pay slip, im loosing my car, and house.. soon to be on street, what is your views on this, i want to see the people at fault for this to go down, last thing was my out break of sort was "WTF were is my writen complaints an warnings and this is unfair" Because of this I WAS TERMINATE COMPLETELY.

Sincerely.

Nate.

http://www.accc.gov.au/content/index.phtml/itemId/1022579

Quiet a lot of these points apply to Vodafail - hopefully the ACCC will shut them down soon!

Today I tried to download my email bill. I was diverted to a new link where vodafail brags about its new rollout. So I log in to download my bill from that site and the links are dead - sorry for the inconvenience - AGAIN. I called them twice and while I was told by Lara to stay on the line I was cut off both times. UNBELIEVABLE - worst telco ever.........

Called Vodafone to pay my final bill and to get my number porter after a very very painfgul 2 years, was on hold for nearly 10mins before I got the option to opt for a call back at 9am this morning (12mins ago) which I did recieve but unfourtantly apparently Vodafone are experiencing a 'systems outage' and I need to call them back in 24hrs at which point I will be able to speak to someone. What a joke!!!

I have recorded 16 delayed SMS in the past 4 days.
3 were dealyed by 12hrs & 6 others were delayed by 5hrs
This is so frustrating as I use my phone for work & am not being updated when there are issues which is causing issues with my boss :(

Shocking coverage! Phone switches from 3G to searching to no service to edge to SOS. Mobile broadband either not connecting or only connecting to edge! Called customer support 3 times on hold for 20 mind each time!!! I want out of my contract for no penalty!!

The last couple of weeks my reception has got worse.at home my phone often displays SOS only calls,occasionally i get 1-2 bars,mostly with 3E or 3o instead of 3G.i run a business and if i need to leave orders for suppliers at night i have to text friends to make the call.I have another year of this on my contract!

Call drop outs always, terrible unreliable coverage. Slowwwww Internet list goes on and on

I signed-up for VF and offered Nokia N9. The SIM arrived minus Handset after a week+. Being out of touch, I called them asking where is the Handset? They said it's out of stock so order was cancelled and don't know when available. Now I have the SIM but no Handset to use with it.

You failed again Vodafone.

Vodafone admitted ....... eventually that they could not uphold thier end of our contract and would not charge me for 3 months by when they would have network upgrades finished and the service would be fine. Failing that they agreed to allow me to purchase my Samsung Galaxy 2 "at a reduced price". To cut a long and painful story short the "at a reduced price" was $850 !
They are trying to profiteer on thier own inability to provide a reasonable service !
They would be well aware that I have sensitive personal and business information stored on that phone as well as having paid for accessories and apps. Up until this time I had not contacted the TIO but dealt directly with thier resolution team. They also want the charger back with the phone so they can onsell it, I do not want anyone being able to access the drive on this phone and access all the data that cannot be completely wiped from it. I have since made a much lower offer which they refused so I have complained to the TIO and requested them to adjudicate. I think a fair and reasonable solution would be to admit fault in that they could not live up to thier end of the contract and sell me the phone at cost. My advice to anyone else is DO NOT TRUST VODAFONE, GO DIRECTLY TO THE TIO.

for ALMOST a week my service has actually been good (minimal dropouts and good data reception). but now it is back to normal (every call dropping out, especially if the handset is moved, meaning i have to call someone 10 times to have the same conversation) So thanks for restoring my faith in Vodafail, once again you've lived up to the current rep. Ridiculous.

After 4 years of wonderful service and nothing but the best to say about Vodofone I have now become very angry and dissapointed. The customer service leave a lot to be desired and I am seriously considering using a different Company. The last 2 months I have had nothing but problems with my connections with breaking up, fading out and getting disconnected. The time and money I have wasted trying to get a decent connection has been unbelievable. Then to top it off I spent nearly one hour trying to get some sense out of the call centre (another complete waste of time). I strongly object to all the questions I had to answer supposedly to identify me!!!!! There are some areas I wish to keep private as it is my business. I have been in touch with the Privacy Council and have been advised that certain questions are not entirley neccessary and identity can be proved by several means. This identity thing has gone way too far and need sorting out. My other gripe is the lack of proper English speaking Customer Service representatives at the other end of the phone. Please, please, please why can I not speeak to a real person to begin with and one that can speak English. OVER IT!!!!

hey guys . Vodafone is getting better and better day by day. Data speeds have increased. Call drop instances have almost stopped

internet pack plans are changed for worst. they have rreduced the free mb to quarter which is ugly .they are sure to lose their customers within 10 days i bet on it.

For 4 days this week everytime i dail someone on my iphone, 8 times out of 10 i get the good old call failed. Full service showing on handset and 3g active and showing as well. Hang up and dial again, call failed. Try to call 1555 call failed. Call 1555 second time and get a "customer service" rep only to have to call drop out. Funny thing is i have all bars showing on my phone. I call vodaphone from the office phone and go thru the usual network reset and fault finding on the phone and still call fails. After about a hour of going back and forward the rep says he is escalating this to the engineers to investigate. Rep will call me back when checking and testing is complete. About 45 minutes later i get a call saying to please restart the phone and the issues should be fixed. I restart the phone and yes indeed i can make calls without any call fails showing up.

I test dial about 10 numbers and they all go through without issue. It is then i notice that 3g is not showing on my phone any more. I call the 1555 number again and go through the history of the day and my issues and advised them that after i restarted the phone the last time i no longer have any data services or 3g showing on my phone.

Engineer checks the suburb im in (2066) and says no known issues or updates occurring. Next they asked me to reset network settings again and restart the phone. I explained that i just finished resetting my network settings twice about 2 hours ago and also have restarted my phone 4 times. I have also gone through all the network settings on the phone and ensured that 3g, data roaming were enabled and wireless was turned on. WEasnt good enough for them. Had to waste another hour on the phone with them doing tests. They then run off a lot of suburb names and asked me if i was in any of them as they were known issue sites. As i was not in any of them or even near any of them i told the rep. I also advised the rep that i have driven around for a good hour and have been through approx 20 different suburbs in that time and still no data or 3g activity at all. It was then that the vodafone rep advised there is a nsw wide issue with 3g at the moment and there was no resolution time. I was told the reset network settings one more time and call back in 24 hours if i still had the issues.

Called back today which was about 36 hours with no data or 3g on the phone. Explained that i was pissed off big time with the network coverage. Especially since i have the following history with vodafone this year alone

- january this year (2011) i logged 2 issues with the same sort of problems. Took a week to fix it then,

- Febuary issues with service and call drop outs, data services non existant and people calling me going straight to voice mail.

- march i logged a issue where i was not getting mms pictures or sms's that were sent to me, and for some reason i would get spammed with messages a week later at 1am or 4am or 2am in the morning waking me up all the time.

- april i had issues with the messages again coming a week late and at all hours of the night. Vodafone proceeded to give me 3 months no bills and advised by june/july the network coverage issues would be fixed.

-July still having mms and sms issues, and now on top of that whenever is send a mms to anyone not on vodafone mobile service they will get a link sent to them to access it from the internet instead of the picture

-September service and data dropouts again

-December (2011) as noted in the beginning of this post.........

I am sick to deaf of this crap and this weekend (2 days from now) i am going to optus to cut over my number. I will then call up vodafone and tell them they can kiss my butt goodbye. I recommend everyone who currently has vodafone service do the same because they are only getting worse.....

I have been told that my service would not be working correctly for 6 months.
So i asked for compensation, i have been told that im getting 3 months and that is good enough.
I said if your telling me that my phone service will work correctly in 6 months, why can't i be compensated till that time. There response because 3 months is good enough.
When told that there notes are incorrect. I was told by THE BOSS (Bhupindar - ID # 30728) That none of his staff would ever make a mistake.

They want me to pay to get out of my contract even thought it hasn't worked correctly since day one.

I was down for 5 days when i signed up, because no one could figure out how to connect my service......

I'm not racist, but i really can't understand what the indian call centre people are trying to tell me 1. due to my crappy phone service which is always at 4 bars and it drops out all the time..... weird......
2. Due to them not understanding me, and us going around in circles.

I also was getting yelled at by my good friend Bhupindar - ID # 30728

VODAFONE your service sucks, your staff sucks....... you may as well dissolve the company because end of the day .. no matter how cheap your plans are... WE WANT DECENT SERVICE!!!!!!

No Service at home in Kyneton Vic, bills always late, keeps dropping out along the Western Ring Road. Yeah, they say that they are trying to contact me - on the mobile that has no service. Good one Vodasink!

I went over to Vodafone because a friend recommend them. I am sorry that I even went to them. Have lodged complaint with TIO today

Approx. 3 weeks ago I started getting an 'echo' when I called landlines. Since then I have spoken to 2 other people both on Vodafone with different phone both have same problem. I can not stand the thought of trying to get 'LARA' to solve it for me. Anybody got any clues??

Both mobile phone and wi-fi at South Turramurra just down the hill from the Highway is hopeless...drops out or cannot log in or can''t get a line...usually one bar signal outside and none inside.

sitting at home would like to complain about my reception but my service goes from 3g to Edge to carrier name but no bars ( I love this one it is Vodafone giving you the digital finger) then searching... for 20 minutes then SOS calls only and then back again. I would call on another phone but I don't speak Hindi and the cost for the hour or more on the landline just makes the whole think even more infuriating

just called vodafone for support and they are telling me to call back after 4 hours due to their technical issue not allowing them to access their own system. 4 hours? system failure? what a joke. yet another vodafail.

Im sick and tired of my texts taking forever to get to the recipient.
The SMSs are even worse. I have been told that some people I send them too, dont receive them for days and/or they get a message saying they have to go to Vodafone to get them.
Ive contacted Crazy Johns and they keep telling me ITS THE OTHER PEOPLES PHONES THAT HAVE TO HAVE THEIR SETTINGS CHANGED. Like fun it is. Never had this problem before when I was with another Telco and the recipients all still have the same phone. Ive only changed Telco, NOT MY NUMBER?????

FED UP WITH THIS. THIS IS SO RIDICULOUS. VODAFONE - ITS TIME YOU REALLY LIFTED YOUR GAME

OK... my story is a long one, but I have a happy ending.

In short, there is a massive issue with the way Voda track data. They only track requests for data packets not actual delivery.

How do I know this? Cause it happened to me. I got charged for over 10GB of traffic while my phone crashed trying to do a Google maps update over the period of 5 days. I was working on a cafe renovation so didn't notice. Got an SMS and my bill - by the time I contacted Voda, I had chalked up over $1,300 in excess data charges without even using my phone!!

I wasted about a month with Voda call centre, calls, emails, "data investigations"... Got offered $300, then $200, then $50!??? off... the last call went for 1 1/2 hours.

I then went to the TIO after finding this website.

Vodafone resolutions teams got back to me straight away. Got offered $1200 off, the got offered full data fees removed along with a month of access off - during stuffing around with call centre when my phone was barred.

So am happy it's sorted, but the call centre suck. Don't waste your time with them.

Just got migrated from 3 to vodafone, the girl said that the good news is that there is no longer roaming charges but the bad news is that in some far off places such as far off whoop whoop that I may lack reception. Well I am sorry but I don't class my home (inner city Brisbane) or my work (30 mins from Brisbane city) as whoop whoop and I have zero reception in both. One day and already the prognosis = fail.

Vodafone's process for migrating customers from 3 is absolutely ATROCIOUS! They are one company now but shunt us from pillar to post. Can't get anything right. They should have invited every 3 customer to go to their nearest store where someone would transfer them seamlessly within 30 minutes, give them preferential treatment with handset upgrades etc. But no, this customer base they have taken over is treated so badly. Data plan suddenly removed from 3 service while migration taking place (now into its 4th week!)and being charged excess data cos there is no data allowance at all! But I'm still paying for the plan that previously had 1GB of data! Phone them, wait for ages, they tell you its a known fault (well, then FIX IT!)Tell you the bill will be correct when you get it but then it isn't. Just terrible.

I'm actually with Crazy Cons but they are the same useless mob. After 18 mths of complaints, promised upgrades,buying a new phone, changing the sim and finally contacting the ombudsman they have agreed to let me out of the contract. Well that's what they said but I've been trying to do that for 6 days and they still haven't ported my number over. All I want for Christmas is to get these fraudsters out of my life. They should not be allowd to operate.

They can't get ANYTHING right!!!

http://www.theage.com.au/sport/cricket/warner-award-a-slap-in-the-face-for-kiwis-20111213-1os97.html

Guess which company was behind this bright idea!!!!

Mobile broadband never worked - cancelled, now still sending bill txt message. On vodafone with mobile also - whenever I call, drops out. I live 2kms from Melbourne city center, its such a bad service. The government should shut them down until they get their sh*t together.

I am sure that all "3" customers have been getting the wonderful e-mails from Vodafone. They calim to have new networks, superior networks, better coverage etc. etc. etc. I got the e-mail yesterday............have had no network coverage since! What about spending the time and money on getting a network working to provide the service that we pay for rahter than more crap e-mails.

when someone tries to call me they cannot get threw 70% of the time even if the caller is in the same room (tested) always have bad reception most of the time 2 bars if im lucky maybe 3 but then i try 2 make a call and alwats drops to 1 or 2 bars max to top that off if im lucky enough to get threw to a call it drops out meaning i have 2 keep trying and spend more money each time i try

im considering changing tel Cos even tho i have been with voda for 5 yrars the service in the last to years is the worst


when are they going to fix there reception issues if they dont do it soon they there will be no more vodafone in AU because they will have no more customers left

They suck

Been on my plan for 4 weeks. Every time I make a call, the receiver can't hear me for the first ten seconds, the call totally drops out. Nightmare! Shocking! Shambles!

No service for 40% of overpriced 2-year contract. Can't get online/phone help; waste of time going into Rockingham store. 5 days of pain and frustration, and all data/phone allowance used up trying to unlock phone, additional $$ incurred buying more. Given wrong advice 3 times by VodaIndia. "Customer care"? oxymoron. This moron went to Virgin and hasn't looked back.

Reception is always dropping out. Numerous complaints made to vodafone.

transferred before end of contract due to poor service, shocking signal, customer service (whats that)and still want me to pay them.

Vodafone made a 'human error' and marked my account as deceased - therefore barring my service. They said a lady had called up with my mobile number and pin and asked to transfer my account into their name. After being on hold for 5 mins, I was told they were working on numerous applications at the time and had mixed up my account with a deceased lady's account. Not happy Jan.

Dropped out calls, no 3G, no service in Sydney CBD

I was helped by the advice on this site to get out of a contract with VF for supply of wireless internet, which did not work from day one. They conned me away from 3 with the promise of more data & faster speeds & it simply was total BS, it took 6 weeks to get a cancellation and refund after contacting TIO.

My dilemma now is that my better 1/2 & I have a very old deal with VF going back 15 years for mobile phones & we get loads of free stuff on a small monthly outlay but as it is an old plan it does not include all the modern stuff for smartphones. Our outgoing calls are rarely more than our included allowance & we have no problems communicating via sms for which we have a huge allowance. As well as that we have very reasonable international roaming with the deal as well as quite cheap international calls & free calls to any landline after 7pm, 6 days a week & all day Sunday. This has suited us well but now want to upgrade as the missus wants to keep in touch with family instantly via mms, email & Facebook etc.


We have decided to get into the real world & upgrade to some new whiz bang smart phones as well as a better deal for our current wireless supplier (Three 3), which will become VF again soon.

We are happy to go with any provider for 2 modern phones with full net access & all the bells & whistles as well as a deal for about 10GB of wireless internet access at a good enough connection to use skype.

VF has an adverising campaign here on the Gold Coast claiming all their problems are fixed & are offering attractive deals including keeping our existing account & adding an 'Internet Mobile Pack' at an attractive rate.

Problem is that I totally do not believe they can deliver what they claim & I don't want to go through the hoops with LARA & Mumbai ever again.

What I would like to ask you good people on here is: Has anybody switched from VF to another supplier for phone & mobile internet connections on the Gold Coast & been entirely happy with the service & if so could you tell me what company so I can make the switch?

Thanks in advance.

Was put a plan in November, 2010 only to have the phone they gave me start playing up. I took it into the store and the unhelpful staff member told me it was their service that was also playing a major role in the failure. After I told them I need to have service due to several immediate issues, so she gave me a temporary phone which is still no use due to the fact Vodafone cannot supply a service!

billing stupidity and the most obfuscating plans and rules ever. No 'like home' when travelling. Crap customer service- still waiting for a call back 7 days now! and dodgy coverage even in metro melbourne. Need I go on.....?

One minute its great, the next minute its up and down, from 3 bars of 3G to nothing, and then something again? Some stability would be nice !

It was great a few months ago when the upgrades started happening, but its turning to shit again?

C'mon.... get it right!!!

I canceled my iphone 4s through vodafone they still sent the phone out! i phoned up says to them they sent out a bag after 3 times of asking, I shipped the phone back with there bag through royal mail! month later i recieve a letter i owe them 500 pounds they havent recieved the phone! call them after getting passed on to every single person 6th person to help says they will phone me back! i dont want to be stuck with a 500 bill when i shipped the phone back for someone elses error? anyone help!!

my mobile broadband credit ran out today less than 24 hours after a recharge. I called and they credited 200GB to my account which had been 'taken off'. Yet I have a 300GB charge for yesterday which can't be explained. Technician said most likely something downloaded that I didn't know about. I checked. No downloads. Historically I use less than 10GB a day!

a mess which means altghough i am time poor i have to wait for ever to speak with someone who struggles , with english, with reason, with vodafhail products, peobably moonlight for some ambo service.

I received a text from Vodafail asking me to call urgently to settle my bill. My usage was up as I had my phone on roaming. Despite my next bill being due on January 1, 2012, I was asked to cough up $450 on the spot to keep my account active. I did this as I cannot afford not to but felt bullied in to doing so. Once this contract is up I'm changing carriers. Customers who are with Vodafone long term are clearly dispensable.

Support call to fix a discrepancy on my latest bill (overcharge by $120) results in the support guy muting me on hold for 15 minutes untill I lose it and hang up. Didn't once inform me of what he was doing! Pissed off cause I just signed my wife on to vodaphone for 2 years. Issue not resolved.

It takes me half hour to sign me in to my face book that's wi fi internet and mobile is another story I have to be in a special possition on my unit to get reception and times says only sms truly is voda fail

http://www.theage.com.au/victoria/network-outage-hits-vodafone-20111209-1on7j.html

Another Vodafail network outage. There's something new.

note that there are hardly any comments on vodafail.com since the outage began at 11am this morning - this may mean that remaining customers are completely used to having no service

Tried and tested Vodacrap 850 mhz network on the Gold Coast. New mobile spends so much time switching between 2100 mhz and 850 mhz network, battery drain massive. More dropouts and erratic reception, even no in building reception while been within 200 meters from a 850 mhz tower. Back to locking my brand new mobile to the very old 2G network, so much about Vodalies stronger 850 mhz network its a JOKE

I recently got out of my contract with Vodafone after the TIO got them to get in touch with me. They offered me their usual crap when i complained, i.e. sign up on a new iphone for 24 months because it will work better (which I didn't want and 'huh?' to the suggestion!), just wait a few months and see if it improves (?!?!?), try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!). After I complained to the TIO, their Resolutions team tried to call me but despite having 2 bars of signal, call completely bypassed the actual ringing bit and went straight to voicemail. I called them back from a landline. Oh the irony!

Winston Hills, just north of Parramatta hardly a non coverage area. Atleast 4 out of 10 calls have drop outs.

still waiting for a phone

I migrated to Vodafone from 3 when they promised a billion dollar upgrades happening and the coverage is good.No such thing
I will first complain to Vodafone and if no action/ will go to Ombudsmans office

I have been a loyal vodafone customer for 14 years. I moved to regional QLD and they have failed to provide good service. Calls dropping out, clients can't hear me, calls going to voicemail but my phone didn't even ring etc I HAVE HAD ENOUGH so i signed up to Telstra. I have been waiting 5 days for Vodafone to release my number to Telstra and i have been advised that it could take another week or so...at this rate i'm losing a considerable amount of money each day by not being able to make calls to customers. HELP

I have full reception but everytime I call someone, I can hear them but they cant hear me! My phone has stopped ringing and all calls go to voicemail even though I have full reception! I have been with Vodafone for 4 years and I have had enough.

Just received my new iphone today even though I cancelled it 3 days ago. After waiting for the phone to arrive for 3 weeks I called customer service and was told there was a backlog of orders and they were out of stock. I told them I want the order cancelled, they told me it would take 48hrs to process. They sent me the phone anyway. I didn't know what it was and opened the box when it was delivered so now it's mine whether I like it or not. I decided then I would go ahead and activate it. Have been told since I am transferring from 3 to Vodafone I won't have service until perhaps Tuesday but they can't promise anything. What the!!!!!!!!!! This is not a good start to signing up with Vodafone. There is apparently a problem with the whole network. When I check the website it mentions nothing of a problem with the network today.

we have changed from a 3 12 gb wifi to a vodaFAIL 12 gb but with a better deal as soon as we change we have no network and we also recieve a free 3 gb wifi but 3 gb is allot less than what we need for a family of 4 its ending up costing us more than the first 3 one and we are still paying for the $40 12 gb wifi that does not work!!!!!!! wtf

I am having to work from home today due to being ill, first thing this morning unable to speak to work because they can't hear me, second can't speak to any of my customers because they can't hear me. Call Vodafone they can't hear me. So I go the store to be told they think there is an issue, I'm one of twenty people in the store complaining... Only the western suburbs seem to be affected, but not Laverton?!?!? They can't advise of a time for it to be fixed as they don't know if there is an issue, Vodafone you suck!

I have not been able to take or make calls for 2 days now. People ring but they can't hear me. I hear them just fine. Same if I ring people.

Vodafone insist they knew nothing about this issue until I rang even though there are 3 other people in this office having the same issue or they have a friend with the issue.

Actually, that's not true. The first Indian I spoke to told me there was an issue in Melbourne. The second one told me there are no known issues on the network. But he assured me, after some clicking on the keyboard, that my issue would be fixed in an hour.

If there is no issue then what is there to fix?

I want these arsehats to stop lieing to me. My contract expires end of this month and so does my time with them!

I live in Townsville North QLD. Vodafails has extremely limited coverage. I am unable to call people and people are unable to call me. Either the phone line drops out, I do not connect, they cannot hear me, or they just cannot call me.
My phone displays up to 3-4 bars of coverage but all the problems I have previously mentioned still happen. I have also logged complaints about this, but have proved useless.
Extremely dissapointed

I live in Townsville North QLD. Vodafails has extremely limited coverage. I am unable to call people and people are unable to call me. Either the phone line drops out, I do not connect, they cannot hear me, or they just cannot call me.
My phone displays up to 3-4 bars of coverage but all the problems I have previously mentioned still happen. I have also logged complaints about this, but have proved useless.
Extremely dissapointed

My BlackBerry 9700 bricked it (reboot issue) within warranty period and Vodaturds are refusing to repair/replace because it has a scratch on the casing... yes, a scratch on the casing that is completely unrelated to the bricked issue. It is Vodascam basically writing themselves a get out of jail free card. I have taken this is up with TIO.

Signed up with Telstra seven hours ago and am still waiting for my number to port out of Vodafone. Vodafone told the Telstra assistant that the port could take up to 2 weeks due to technical difficulties...

Also have a couple friends experiencing issues recharging their Vodafone Prepaid services as I write this.

I have had both telstra prepaid and vodafone prepaid for year now. Not once have i had trouble with telstra internet but i often have trouble with vodafone internet not working. Someone told me that the top boss of vodafone is doing this to us because of his christian beliefs. Can someone please truthfully reassure me that this is just rumor and not gospel truth

have not had 3G service since 9AM, it is now 3PM. 6 hours is ridiculous!! what the heck am i paying for ?!

3G internet doesn't work on phone.. Voda SUCKS!!!!!

Does anyone know what the limits were for a $69 contract 2 years ago with an iPhone? Voda tells me my cap is $400 worth of calls & 1 Gb of data, I distinctly remember at least $600 of calls. I have at the last month of my forsaken contract been billed an additional $86 - after they said they would waive my fees for 2 mths. I SWEAR they have done something to my contract.... and/or are trying to find a way to make me pay for the last 2 mths.
I can't access my bill (it takes days to update) and they're system keeps failing when I call so no one will give me info.
Argh. I'm swapping to another carrier on Saturday (my contract ended yesterday yaaay!!)

I live in Tamworth and can't get 3G, all my phone constantly says is 'E'. Not to mention that i lose signal almost by walking past a tree.

I was rescinded from my contract, i paid the final invoice and 6+ months on i still get an invoice, but saying i owe them -$26.00.
They can keep that $26, (from experience) the time, effort, stress, trying to translate Indian calls etc is not worth the $26 if id ever see it.
Imagine that, in this day and age, we are afraid to call and demand for what is ours.
Unbelievable vodafone

I have been a vodafone customer now for over 5 years. Only using cheap phones for most of the time with poor coverage, mostly none in my suburb. My suburb must be one of not too many that are part of the capital city and receive no signal.

Recently I was giving my 6 monthly blackspot report and the tech guru said that it was the phone this time not the carrier. He suggested I move from my nokia 6500 classic to a htc legend. The new 3g network was fully compatible and working well in my area. After much thought and reading some good review on cnet et. al. I went to the shop and signed up with this new phone for two years.

Not only was I taken hook, line and sinker, this crappy phone now spends more time frozen than anything else. It drops signal for no reason and txt messages take even longer that ever to send and receive.

Recently I went to Fiji for a wedding. I wanted my voicemail turned off and global roaming turned on. I was at Sydney International airport to see the staff at the kiosk there. After them turning me to the customer support crew(Indian Call Centre and Lara), it was supposedly turned on. On arrival at Fiji no network coverage at all, from Nadi to the coral coast, nothing. Upon return to Sydney I received voicemail notifications. When the next bill arrived I got charged for it. So I rang Vodafone and they would not withdraw the fees saying that I was overseas and I had my voicemail inbox turned on. I told them about the "customer service" at the airport and they had not changed a thing. My dad came with me to Fiji and he had the same result.

I was recently job hunting and missed four jobs because of poor network not receive voicemails. When a job finally comes up my bosses are so programmed to ring mobiles that when I was required for a shift I didn't make because I didn't know about it I was fired for failing to show for work.

VODAFONE IS COSTING ME MONEY AND WORK WHICH I NEED, FIX YOUR ISSUES.

VODAFONE DOESNT WORK!!!!! I have to go outside to make a call and i live in Sydney suburbs! The staff at vodafone really are pleasant, but they keep changing their story. "please understand, i am not lying to you...your service levels are excellent" (said in an indian accent of course. "its very true vodafone are experiencing issues during our upgrade, but your area is very good reception... oh, well it will be good at the end of this month.....next month....march 2012..... september 2012" and on and on it goes. They have suggested i can switch off 3g when i go inside a building and simply just turn it back on when i am outside...this may help they say. I am paying for a service which does not work. Coffs Harbour last week -zero service unless i walked to the top of a hill. Coffs that is, not lightning ridge!
This company is a joke! I notice if you call for a new service you connect to an aussie but as soon as you require assistance the call is diverted overseas. They try really hard and are most pleasant but sometimes very difficult to understand. VODAFONE I WANT MY MONEY BACK!! NOW!!!!!!!

Why is there no 3G? Tried switching network on and off, phone on and off and reset settings as per customer call line suggested...no luck! Would be good if voda Au mentioned that there were issues and when they would be resolved. Prepaid = annoying! Grrrr!

Waited half an hour in store. None of the staff had worked there for more than a month. The speaker on my handset had stopped working. No one could give me any information about my warranty. I was told to call up tech support. Tech support couldn't hear me because my speaker had stopped working.