I got a contract for 5 years with vodafone and they promised perfect service and great reception they lied fuck them!!!!!!!!!! i have been waiting for 5 months for them to cancel my contract they have had lots of arguments with them they said they will sue me because i am annoying fuck them!!
im going to be with telstra like the rest of my family
FUK YOU ASSHOLES AT VODAFONE CRAP SERVICE

thanks for great coverage on SA todayTonight on ch 7 on tv re drop outs

Despite many assurances, vodafone 3g does not work in Inverloch 3996 in Victoria. It only occasionly works, for moments in Melbourne!!!! After many angry discussions, one of their technicians finally admitted that there was NO coverage whatsoever in Inverloch. I was stupid enough to believe their speil and I took out 2 broadband subscriptions with them. They don't want to know me now as I want a refund IN FULL for both these ????services????? They finally sent me an envelope to return one USB ?thing? .....they are still trying to charge me, and am still waiting for the envelope for the other useless USB ?thing? I have wept my eyes out with the frustation, extra cost and anger at their absolutely useless service and their blatant insistance that their broadband works ok. They tried to tell me that the fault was with me, or my computer. It works OK with Telstra!!

You actually CAN get out of your contract if the reception in your area is non optimal/genuinely poor. It's in your contract. Call customer care, SAY: LOYALTY and hold your horses. There are a few procedures that you need to go through, yes. That is the standard with any contract. Most customer care representatives will ask that you perform a sim swap and an isolation test before allowing you to cancel to confirm that reception IS the issue. Get these done before you call; just go into your local store and any knowledgeable staff will know what they are. If you're not happy, then get educated on the fine print and leave.

bad reception and calls dropping out constantly. very poor coverage. Promised on purchasing contract that would have good reception and low bills. (3mobile) Was told that 3mobile was telstra network and given incorrect and misleading information. Charged incorrectly and complaints not acted on or responded to. Phone often goes on emergency calls only mode. Need phone for business as self-employed-very frustrating. 3mobile/vodafone is the worst provider i have experienced. phone bills always wrong.

No coverage at the MCG, how bad can it get!!!!!

I have been trying to upgrade My phone and Vodafone have been out of stock of the phone I want. Iphone4. I am currently using another phone and the battery life dies after only a few hours. As I am a Supervisor for an airline I NEED to have reliable phone. I have been waiting for an upgrade IPHONE 4 for months, going into stores all over Sydney to be told they are always out of stock. I was told last week they are no longer doing upgrades in store but through customer care. I ordered the phone 2 weeks ago. I bit the bullet and ordered a new contract 2 days ago. with my partner also needing a phone I bought a new phone for myself and expect to give the upgrade which is ordered to my partner. I tried to port the number yesterday at the store (EASTGARDENS NSW) and they told me this had to be done with customer care. I rang yesterday afternoon around 4, and was initially told this was not possible and to go back to the store. I was also told that my old SIM number for XXXXXXXXXX could not be ported to the NEW SIM (MICROSIM) as they could not do this why the account was in upgrade and waiting for the new IPHONE. I spent approx 4 hours yesterday being transferred between the activation team, customer care and accounts DEPT.

I was promised a call back today to resolve this. I had not received a call back by 1pm (28/12/10) so I rang Vodafone. Again I was transferred between depts, after a few hours spoke to a gentleman who told me to break the silicon of the old sim card, and just insert the chip into the IPHONE4 and this would allow me to at least use the old phone. I did this and it worked.

I also tried to PORT my partners number to my old account (with his number and also a vodafone account. which I was told was done. This is yet to be done.

I am currenytly on hold to customer care, and been waiting 2 hours on hold. Which I find totally unacceptable. Then to be told the porting dept is closed. And HUNG UP ON WTF.

I want to return the phone I purchased yesterday, cancel the upgrade and port the numbers to TELSTRA. I cannot and WILL not accept that I have to continually ring vodafone to fix this issue, as explained I work for an airline as does my partner and we are away from home and under work requirements need access to a reliable service using a reliable handset. We are both on $79+ plans.

I have very poor reception and very poor battery life. I feel very angry, I can't make or receive any call at my work. For important calls I have to go outside of the building to make the call.Also, I have to restart my phone several times to use the Internet. So I feel angry and disappointed because I have to pay 69 dollars a month for a crap service.

When I send sms messages it can take up to 12 hours for them to be received. I can be talking to someone and my whole phone will shut down and 3 minutes later will turn back on. I have been a customer of vodaphone for over 5 years and stuck with them because they said 2010 was the year of upgraded coverage. When I resigned and they showed me the coverage map I was impressed, but it has not been true and I have no coverage in the place that they said would be the best. I have rung them and they told me that it was my i-phone and to hold down the button on top and the cirlce button (if that makes sense) together to reboot the phone. It doesnt make any difference. I have had no problem with the service of employees with vodaphone as they have always been helpful and compassionate. The problem is bigger than the people manning the phones. They can only do and say what they are instructed. Thankyou

I live 15 kms from Melbourne and I can't get reception at home for text and calls...texts wil go through after about 3 tries and I dont bother calling because you never get through and if you do it drops out constantly.DROP OUTS thats the only constant with my Vodafail service such a mickey mouse company

My phone constantly cuts out every 6 minutes. I can't call my son his on vodafone it keeps sayong"he has incoming call restrictions" He doesnt an when people try to call me it does the same. Any timne you call its always over half an hour have been on hold upto 95mins. Got no compensation when my phone was less then 2weeks old an had to be sent away for repairs. lost all ringtones which I still had to pay for. I want to swap to telstra.

My phone drops out when I am trying to ring customer care to complain about the coverage!!!! Then I get an automated voice and have to listen to some radio music before I finally get to speak to someone I can't understand and am sure can't understand english@!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I live in Drouin and am with Crazy Johns (Vodafone). What is the point of having a phone if you can't use or receive calls at home? (My Telstra supplied work phone works great at home). The coverage is crap, calls dropping out all the time, no internet connection. Not happy Jan. Crazy John's and Vodashit can stick it where the sun don't shine.

phone loses reception every 5minutes and i only live in penrith, picture messages dont send, internet rarely works, phone calls dont work most of the time and if they do i cnt hear what my friends are saying.
i went and asked what the problem was and they said itd fix in a day
only 9 months of this contract left.
been happenning for last 15months

Had a BlackBerry 9700 (contact signed in May 2010) that was having constant dropouts from day one. Had the phone swapped, repaired etc. without success. The Vodafone store I bought the phone at were helpful, however it was Vodafone themselves that have dropped the ball.

I have had situations were I have missed calls during a period where I was seeking employment, was trying to sell my car and when my wife locked herself out of the house. I was receiving constant SMS voicemail alerts for calls I know I didn't receive and was unable to make calls even while I (apparently) had 5 bars of 3G service. Changed the mobile options to 2G/3G, reset the phone to factory default settings, restarted the phone, did diagnostic tests without success. This is despit the fact I live in Sydney's Iner West and work on the 15th floor of an office building in the dead centre (Town Hall) of the Sydney CBD. I was used to the service dropping out to SOS in exactly the same spots every day on my morning ferry ride into the city.

After repeatedly calling their 1555 number and spending an hour or more on hold, I lost patience and complained to the TIO, who in turned followed up with Vodafone. Vodafone's TIO department called a few days later and offered me a BlackBerry Torch 9800 at no cost as a replacement. As I have been a Vodafone for 15 years I wanted to gve them the benefit of the doubt and offer a chance to redeem themselves. The replacement phone was ordered by Vodafone's TIO department on December 2 and I was told it would be here within 10 working days.

A week later I called to check on the progress as I simply didn't trust them and was told again that the order was placed and I should call back within a few days if I hadn't seen the phone. 12 working days later and with no phone, I called to see where it was and was told that it was on back order and I should get the phone sometime in January. I lost it and told them that the phone was in stock when I called in early December and that I was not hanging up until they located one. Mysteriously my phone arrived the next day. While the calls are marginally better, they are still not good enough. I put the improvement down to the 9800's superior reception not their network.

Constantly...I receive missed calls with no voicemail recorded Only to actually receive the voicemail days later!!! This has cost me delays in reply to clients and hurts my professional reputation

I have been Having problems with no signal and drop out
mobile net coverage and 3G dont even start on that...
I WONT OUT NOW????

I am paying for ADSL2 but am receiving worse service than my old dial-up network. I also experience constant dropouts with the Internet and it often takes two or three attempts to get connected. Forget downloads it takes me up to 5 minutes to open an email! Worse still I constantly have my phone reading " searching" and my device constantly drops out. It's meant to be 3G but I'm not getting what I'm paying for. I'm currently waiting for a call back and that was over a week ago!! The last time I spoke to someone about my Internet I wasn't even talking with someone who lived in Australia and the last time I spoke to someone about my phone service they had me on hold for 45 minutes and then couldn't help me and had the audacity to send me a questionaire via email ( which I couldn't bloody open)
I have threatened not to pay my bills but then I'd have creditors chasing me!

when i was in Auckland, i called back to my wife's mobile, which the service provider is vodofone, i got message say "there is incoming call restriction".

I was shocked that my wife had publish this mobile number on Internet for her oversea client to call back. So far we did not receive any phone call from oversea.

I don't know if any one had experience similar things.

no signal at home, and limited in major township of Mt Barker SA

I am on the phone to them as i type... for the 7th time this week...
They have reset my network 4 times both manualy and from there end...
I am so sick of being placed on hold and having to ask twice what the operator said cause i can not understand them...
I have asked them to record everyone of my recent calls to them as i am joining the class action against them, i have also asked what steps i need to take to get these recordings..... I WANT TO BE COMPENSATED FOR ALL 4 OF MY SERVICES THAT HAVE BEEN A FAIL FOR 4 WEEKS.

I AM AN INTERNET CUSTOMER AND ALTHOUGH LIVE CLOSE TO A TOWER,AND HAVE STRONG CONNECTION IN THE LAST 3 MONTHS HAVE LOST MONEY ON 5 OCCASIONS,WHILST PLAYING ONLINE POKER,HAVING ALREADY PAID INTO A TOURNAMENT THEN HAVING VODAPHONE..ERR SHOULD I SAY VODAFAIL DROP OUT FOR HOURS ON END..I ESTIMATE I "COULD" HAVE WON AN ESTIMATED $9574..AND MAYBE I WOULDNT HAVE ..BUT THX TO VODAPHONE I WAS DEPRIVED OF THAT OPPURTUNITY

get a life fuckheads.....if you didn't want a cheap alternative and paid for a premium service you wouldn't have a issue. so fuck off VODAFAIL

The reception is so poor that i can not connect 99% times, is there any way of getting out of vodafone contract.

I have been Having problems with no signal and drop out
mobile net coverage and 3G dont even start on that...
I WONT OUT NOW????

Vodafone is the absolute worst phone company around! I have to walk around like a fool when im out trying to look for reception everywhere i go. It's like trying to find a needle in a haystack! Everytime i'm in a call the phone drops out, messages don't send, i try call people and it results with 'CONNECTION ERROR', people try call me and apparently my phone's off.. How good is that! I use vodafone for my business mobile aswell and that looks really good for me to have clients try call but my phone results as off or always cutting out. I've been so close to throwing my phone at a wall so many times even though i know it's not the phone, it's just it's ridiculous service provider! I've really had enough now and i can't even switch from voda because of my contract but i guarantee as soon as it's done i'm running. FARKENN EPIC FAILL.. HARDD!!!!

Constant drop outs, text and voice messages delivered days later. Family and friends are complaining that I don't return calls or text messages. Little or no coverage where I live

My phone continuosly drops in and out of service. Goes from 4 bars to no bars and I don't even move from where I am standing. The amount of 30c re call backs fees I am charged per day would be definently adding up. I too have been on hold to vodafail (I mean vodafone?) for hours on end, one call was 5 hours of being pushed between departments and told by their customer service people to calm down and not be angry or rude to them - How long is a person to remain patient for???

I have been Having problems with no signal and drop out
mobile net coverage and 3G dont even start on that...
I WONT OUT NOW????

I am sick of no coverage, drop out calls, can't get through when I do call, text messages coming through hours later sometimes next day, also I have been a customer for 17 years and expect better, plus I can't get throught to them to complain and to get ou of my contract so that I can switch carrier

Daily telephone drop outs, text messages come through days later (sent and recieved).Poor telephone coveraged. Long delays to complain and to top it off the most annoying computerised voice your forced to listen to.

I am sick of Drop outs... I have had problem after problem since i joined Vodafone, my calls drop out all the time, i get so angry and blame the phone but clearly it is vodafone that is the problem. I have direct debit set up and they cant even get that right. Payments go out late and if there is a problem with the card not going through they carge you a fee and they dont even ring you. Vodafone has the worst customer service i have ever experienced and once my contract is finished i am leaving vodafone and joining a better service. Its not fare that we get locked into a contract that does not meet its standards. If you are unhappy with the service and product then it should be you can get out of it. Vodafone truly sucks!

Just joined up for the infinite 45 cap for 24mths with a htc and nearly finished one month of the 24. Only used 1% of the internet data because of the lack of/no reception and text msgs dont always send. Never can get calls inside my house and I've got job calls I'm missing out from

You actually CAN get out of your contract if the reception in your area is non optimal/genuinely poor. It's in your contract. Call customer care, SAY: LOYALTY and hold your horses. There are a few procedures that you need to go through, yes. That is the standard with any contract. Most customer care representatives will ask that you perform a sim swap and an isolation test before allowing you to cancel to confirm that reception IS the issue. Get these done before you call; just go into your local store and any knowledgeable staff will know what they are. If you're not happy, then get educated on the fine print and leave.

I have been Having problems with no signal and drop out
mobile net coverage and 3G dont even start on that...
I WONT OUT NOW????

- False Bills
- Wrong account details
- Extra Charges
- Paid for warranty and insurance, NOT received for EITHER
- No Reception, practically anywhere
- Useless Call center
- Charges for calls and SMS not made
- Asked to Cancel plan when mobile was stolen, FAILED to do so making us pay charges!
- Telling us its all paid then getting debt collectors to contact us.
$1200 Char to my sisters phone for an unknown website she never went onto.

I am an anonynmous employee of Vodafone. I currently work at a Vodafone store where i can say i genuinley feel our customers pain. I am backing this website 100% and glad to finally see that some serious action has been taken against my employer. As an employee at a store who tries to deliever the best service with every customer i encounter, i feel we are also treated poorly and given tools which can be proven at sometimes to be 'hopeless'. We as frontline staff are also directed to use the general cutomer care number 1300 650 410 which even staff wait 2hrs at times! There is another number we are able to use however it can also endure a painful wait for our customer from 20mins-1hr waits often only to be transffered back to our general customer care and most of the time 'getting nowhere' till the customer gives up and leaves the store, then an email is forwarded on, there is no simple/immediate resolution. It is extremely embarrassing and frustrating when you are an employee and one of those told to back your compamny by the company when you feel they are not even backing their employess with the right tools and expecting employess to deliver great customer service. We experience alot of frustration and anger from customer which i can totally empathise with. It can be very mentally challenging and many times have you in tears. As an employee agree with the customer but feel i have no tools, support, genuineness and most importantly trust from vodafone to deliver a great service eg. as a manager i have to call to get credits on accounts, call for repairs that have been misplaced, call for approval on pretty much any action which includes helping the customer. This includes network isses which i feel as an employee are not taken seriously by our care team. Vodafone need to get their act together, give employees and customers the power to resolve issue immedialey over the phone and store contact. IT IS AN OUTRAGE that i as an employee has to agree with Adam. Go Adam!!

I am an anonynmous employee of Vodafone. I currently work at a Vodafone store where i can say i genuinley feel our customers pain. I am backing this website 100% and glad to finally see that some serious action has been taken against my employer. As an employee at a store who tries to deliever the best service with every customer i encounter, i feel we are also treated poorly and given tools which can be proven at sometimes to be 'hopeless'. We as frontline staff are also directed to use the general cutomer care number 1300 650 410 which even staff wait 2hrs at times! There is another number we are able to use however it can also endure a painful wait for our customer from 20mins-1hr waits often only to be transffered back to our general customer care and most of the time 'getting nowhere' till the customer gives up and leaves the store, then an email is forwarded on, there is no simple/immediate resolution. It is extremely embarrassing and frustrating when you are an employee and one of those told to back your compamny by the company when you feel they are not even backing their employess with the right tools and expecting employess to deliver great customer service. We experience alot of frustration and anger from customer which i can totally empathise with. It can be very mentally challenging and many times have you in tears. As an employee agree with the customer but feel i have no tools, support, genuineness and most importantly trust from vodafone to deliver a great service eg. as a manager i have to call to get credits on accounts, call for repairs that have been misplaced, call for approval on pretty much any action which includes helping the customer. This includes network isses which i feel as an employee are not taken seriously by our care team. Vodafone need to get their act together, give employees and customers the power to resolve issue immedialey over the phone and store contact. IT IS AN OUTRAGE that i as an employee has to agree with Adam. Go Adam!!

Vodafone about 3-4 years ago was better than Telstra - Optus = NO COVERAGE - so we are limited with telco choice. Heck I can LIVE with poor coverage in certain areas, but if I pay for a phone and it DID work in my home, then I expect that it should continue - what REALLY peeves me if the way that you CANNOT contact them at all - the 'contact us' on their website is not active - you wait for hours on hold and THEN if you happen to hit the jackpot and actually get through to a real person - they can't help you anyway and just offer rubbish platitudes than make you feel like you have wasted your time!!
As for LARA - she should be fired from a nuclear missile to hell and beyond

drop out during important business call and emails. Losing catering deals due to drop outs and no reception to call back and through emails.extra charges to retrieve voicemails whilst the mobile has not rung.costs lost are at least $1500 over the last 2 months to my business due to their poor and no service.
When I ve call on a number of times their service is rediculous especially the recorded voice of LARA it drops out, she doesnot understand what you really need and you are put on hold for hours and get nowhere which in the mea time you run a business and your customers see you on the phone and walk out.
Once i left my number and yes they call me back at around 7-8 pm and after explaining the situation to them they stated that they would get technical support to call me back which they never have till date. And to top it off the people you do talk to over the customer care line are not from Australia and have an accent which they do not understand your needs. Pathetic poor service!!!

I have been with Vodafone for 7 years and run 4 handsets. We have always had reception in my home on the Northern Beaches, but recently we need to go outside to get a signal.

i have a phone on a plan on a monthly bill of 80 dollars every month i have to pay atleast 400 or over. its fucking bullshit. i stopped using that sim card so i can pay off the bill which ended up being 800 then 2 months later i get a bill from a company saying i have to pay 2100 in full. that is absolutely fucking shit and bullshit. i hope they can blow up

my phone constantly drops out and goes from full reception and no 3g, to no reception and 3g, to "searching..." to "No Service" all whilst sitting in the same spot.
I was once left with "No Service" for about 8 hrs.
I have called Vodafone to tell them about my frustration only to be on hold for an hour and a half then the phone dropped out, then I called back and was on hold for a further 2hrs, when i finally got through the man couldnt seem to understand what my problem was and I had to repeat my situation a few times his only advice was to reset my network settings.
I also went into a Vodafone dealer and there only suggestion was to change my sim card, which didn't work because i'm still experiencing problems.

The USB Wireless internet does not work. Had connection problems, rang vodafone customer care was put on hold for over an hour and when they answered the phone they told me they couldn't help me and gave me the technical support number. They wouldn't connect my call so I had to call technical support and was put on hold some more.

Spoke to a few technical support people (which they kept transfering me to different people) none that could help me. Then they took my number and told me they will call me back the next day at 5pm. They called me back at 4pm when I was still at work and I had explained the day before they have to call me AFTER 5pm. When I spoke to them the guy had no idea what my techical problem was even though I had spent an hour on the phone explaining the problem the previous day. They told me they had to speak to their supervisor and will call me back the following day again. I sat at home waiting at the nominated time for over 2 hours when no one called me which by then I rang them. They still had no record of my complain despite that I had taken down all the names of the people that I had spoken and dealt with. The guy I spoke to this time figured out my USB was faulty so I had to take the USB back to a Vodafone shop to be exchanged. Once it was exchanged it still had problems.

I wrote a detailed written complaint to Vodafone about their service along with explaining how I never got my 3 months free access as part of the sign up agreement. I received a letter from Vodafone stating we will credit you for 3 months free access as part of the sign up agreement. But no apology or anything to the detailed complaint that I had written. Just simply ignored.

After calling Vodafone a few more time I am able to connect however signal drops out sometimes and can't wait for the contract to be over in March next year!!

THEY HANG UP ON YOU!!!! I waited hours and the Customer Service people immediately hung up and i even heard them all laughing in the back ground like it was the christmas party!!!

I am tired of having calls drop out or having slow data with Vodafone, especially in metro areas! No more referrals from me Vodafone, you've lost my business and many of my friends and colleageues, not to mention our corporate account we are now cancelling and moving over to another carrier! Poor service and NO communication to us about the problems and what they are doing to fix it!

Birrong worst reception. i only have one spot in my house that i can talk from!!

I am having so many drop outs to speak to one person can take up to five calls just to get through the conversation

I have no reception even close the the CBD, sometimes the phone works, sometimes it does not... I have changed SIM cards 2 times as they say it is faulty!

My broadband failed to receive a signal, and the help from their so called customer care centre to resolve the issue was zero point zero...!!!! you swear they are reading the answers from an idiot sheet plastered up in the call centre..!!! absolutely no personal attention at all..!!! get your act together VODAFONE..!!!

A couple of weeks ago I swapped internet providers to Vodafone, being PROMISED I would have coverage as the girl in the store supposedly lives 5 minutes from my house. I was with Crazy Johns (same/similar company, whatever) and have had nothing but trouble with their lack of coverage. Only went with Vodafone because apparently my USB wasn't covered for replacement any longer with CJ...... Have only been able to have a couple of hour sessions IF THAT during the month so far. I am seriously frustrated, sick of error messages and no coverage. I spent 20 minutes on the phone to have someone to help me fix the problem with it but I never got through to anyone. Will be canning the contract in the next few days as soon as I can organise to go with someone else. I have never had any problems with my mobile (Vodafone prepaid) but I'm looking to change that now too. Don't tell me that you can provide something if you can't!

Rang to complain about my first bill for my Vodafone Broadband ADSL2+ I/net.
I was told by sales person in call Centre the first month was free ( comversation recorded so they claimed??) but Vodafone have charged me !!! I waited on the phone for 72 mins. before the call was answered only to be told by the employee in the call centre that I should wait 48 hours and check my online bill again to check if it had been corrected. I DID as I was asked and the result ?? No change.. I am not in the mood to ring again and wait another 72 mins . before being answered. I rang today, waited for 14 mins. but all I got was " Vodafone appreciates your call etc. etc. and we will be with you as soon as possible' ????
I hung up !!! No more bloody waiting for me.. The Broadband service does not work most times and when it does it slows to around dial up speed and invariably drops out !!! FRUSTRATING !!! I was told if I can get a mobile phone reception I should get ADSL2+ wireless Broadband... RUBBISH !!!! My mobile phone service also drops out at times. Trying to get a balance from Vodafone's OWN enquiry no. 1512 also frequently comes back with the answer " we apologise but unable to supply this service right now" or words to that effect. Now I am told if I want to cancel the service I will have to pay an early exit fee !!!! Ha !! Ha !! Let them sue me I say !!! I am about to cancel the whole thing... Peter G Hobart Tasmania

email plgdees@hotmail.com

SHIT COVERAGE !
my net always fails to load, my messages fail to send & if they do send.. some people recieve them days later!
UGH ITS SO ANNOYING .. AND A CONTRACT I SHOULDNT HAVE SIGNED ON !

Rejoined Vodafone in March 2010 and within the month remembered why I left in the first place. Took 8 weeks to get my voicemail set up (website down & tires of being placed on hold by India - store staff of no help), call dropouts every day, daily call failures - 4 bars yet still searches for reception. Tried having a conversation with a fellow Vodafone user (he was in Merrylands I in Balmain) phone dropped out about 15 times. Poor service and if it didn't cost me so much to get out of contract I'd be gone.

I cannot even get coverage in my own home in the south of the Perth metropolitan area.

If this site gets results you should also file a case against Telstra Bigpond for repetitive drop-outs.

3G network is slow even on 4 bars

where flat out getting a signal to make a call and if we get a signal its one notch on ther phone and it takes forever to connect, also rarely able to use internet services , and the phone has cut out whilst talking to my husband about family issues 4 times in the last week , only the fact that we have a contract its the only reason for us staying with this service , i would never reccomend vodafone to anyone, horrible if it was to come to an emergancy situation!!

NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER use Vodafone.......

i live in the ACT and have full 3G coverage even with full coverage i still cant make calls and if they do go through they drop out also i was on hold to customer service for 59 min said 4 words to some one i could not under stand ans they hung up THANK U VERY MUCH

i was having some connection troubles so i called vodafone. the first time i waited 3 hrs then hung up. second time about 2 hrs then i hung up. third time i waited about 2 hrs they answered. i yelled and wanted to make a formal complait but the indina superviser said that i couldnt! {no offence but vodafone should have an australian call centre}. after all that i went into a store and they told me that voda will be joining 3 and thats why they have the sh*ttest connection. i dont believe them them.

internet will not connect to laptop no signal what so eva and i just put 6gb's on it and i cant use it VERY PISSED!!!!!!!!!!!!!!! :@

I have no reception in my house, when I go to the local shopping centre I can't make or receive calls yet my friends can ( they are with other carriers). I voicemail and txts hours later. This doesn't help when you have children relying on you. Vodafone sux

Drop outs. Coverage in Mt Martha Vic bad.

I am getting drop outs, lost coverage and last week I had a bereavement in my family in England. They tried to text me due to the time difference and all they got was that my network was down. I found out several hours later.
You go to support and all you get is India following a script. I wanted to complain to Vodafone Australia and NOBODY would give me the number which included customer support in India and stores in Sydney.
Does anyone else know a situation where you have a contract with a company and you cannot contact their head office

My phone constantly drops out or Informs me I only have access to emergency numbers. Text messages can take up to 12 hours to arrive, e.g. a friend sent me one at 6.00pm and I received it at 4.25am the following day. I have no coverage at the MCG I could not contact my children at all and was in panic mode for half an hour!!!! Not good enough!!!! I am unable to make or receive calls from my work in the Ferntree Gully, Basin area in Melbourne. I took 70 students to Canberra where we were struck by gastro and my phone was noy usable thanks to vodaphone and I had to borrow a phone during this emergency!!!!!!!I got no satsisafction when I returned to Melbourne and complained, just given yet another SIM card. I have been in to the store at Eastland 5 times to be told each time it must be the SIM card or the phone, absolutely not the company. Today I was there complaining again, them not believing me, especially re the MCG when another customer agreed with me.They just told me to ring yet agin Customer Care, been there done that and no satisfactory result. I was told upon signing 12 months ago coverage was excellent, what a lie!!!!! I just want out of this contract so very much!!!

Have been with vodafone for 7 years & loved them. Over the past 6 months however i haven't been able to send or receive messages, make or receive calls, reception is rarely over 1 bar. So we thought oh well, our phones are 2yrs old now, maybe they are on the way out. We went to Vodafone, got a new phone & signed back up for another 2yrs. Mega fail!! My partner, who has the same phone as me, but is with Optus has brillant reception, we can be in the same room, nect to each other & he will have full or almost full reception & i will have none.

I just went out for my holidays and I did get my laptop and iPad with because I was thinking I have iPhone with but for a while o forgot I have a dump service provider vodafone in it.
As soon as I went out 50 kms from my town towards country I found slow network and very soon it's completely died. And it left me unable even to make voice calls... Means No service...
I understand it may be because in country area..
But as I arrived in Canberra late in the night and I try to search some restaurants or other tourist attractions it left in trouble means No Internet service throughout the night even in Canberra city centre...
Simultaneously my wife was using another network which was working heaps better then mine..
This was really a Ridiculous for me...
So frustrating when you depending on something and it does not respond positively.

vodafone is just useless, i live in southbnank in Melbourne 5 mins walk from the CBD, i get calls dropping out, if any coverage at all, late messages and extreamlly poor customer service! i also use vodafone WI-FI and just the same, i can never get on the net!!!

i would love the chance to cancell my contracts and go to another provider
as i am not getting the services i pay for!

vodafone are a bunch of wankers. every time i call them i always get someone who can't speak a word of english properly. is there a way to get out of a contract without having to pay early exit fees? i've only had problems with vodafone since they merged with 3.

When every I try to make a call I have either no recption or after a few seconds the call will drop out. A lot of the time I have to hop in my car and drive around to improve my reception. I use to be on the 3 network and was add vised by the sales clerk at the 3 store to change over to vodafone as they had brought 3 out . The funny thing is when I was with 3 I had no issue with reception at my place. If Vodafone now owns 3 shouldn't I have add least the same preformance or even better ?

Drop outs. PXT message arriving 3 days after taken. Coverage in my home at Mt. Martha Vic. is very bad.

I tried to activate global roaming before going to Singapore, I rang 3 times before leaving Sydney to confirm activation. After arriving in Singapore (which apparently had good call rates) I had no service, I had to make numerous calls from our hotel (excessive charges) then after 5 days (I was only away for a week) I finally got service. After arriving back in Sydney I de-activated global roaming. I had no service for a few days (I needed to be contacted by work and could not be)I had a huge bill, I was charged for data charges ( I couldnt use my phone for calls let along data) I was told data had been banned on my phone as I had requested as this was not part of my plan, yet my bill had more than trippled and I was told I should have let them know, even though I only just got my bill. I was put on hold for over an hour (sometimes in excess of 3 hours) around 9 times. In the end I got told it was a technical difficulty and was put through the technical department, after being on hold for 3 hours I was eventually transferred to a random persons home phone number, How did vodafone even connect me to somebody's home number? I have had nothing but troubles since signing a contract with vodafone.

SMS takes nearllya day to get throught
Dropped calls
Visual Voicemail on my iPhone doesn't recieve calls until hours later

i had a vodafone usb modem. i could never get a constant connection. i called vodafone on their customer care line: 1555. i spent ages on the phone with them and they told me it was fixed...it wasnt. i ended up ditching the usb and getting a telstra one, but the problem was i got my "vodafone" mobile phone bill a few weeks later to discover it was about $40 more than i expected. i found that i had been charged for calling "vodafone" from my "vodafone" mobile in hopes they could fix my faulty connection! and i got charged for it! unbelieveable! of course complaining did no good.

Hi,
I was a Microwave satellite communications technician and an Austel licenced telecommunications technician.
When I assisted Vodafone to put their mobile networks together around 15 years ago, they were the place to be.

Telstra had reliable coverage, but at great expense. They never seemed to be there when you really needed the coverage or the customer service.

Optus had lousy coverage with excellent customer service. But in direct competition with LIFELINE, they could counsel the customer to the point of curing mental illness...(if the line didn't drop out first...)

The end result of all this was that about half of all mobile calls were connected, completed and subsequently charged exorbitantly by Telstra.
At least when the other half of calls dropped out, you had someone who you could whinge to at Optus who would say "Yes" quite a lot.

Out of this came the shining beacon that was Vodafone. With their reasonable call rates, customer service and coverage!!! Once the news was out, all the technicians switched to vodafone in a flash.

Yes coverage! Vodafone had their own equipment! Without even resorting to network rental arrangements like all the other carriers had to do - 3, boost, dodo etc.
Because of this I used Vodafone for mobile telephone service for over 10 years, still do unfortunately.
Not for much longer!

Then I bought a prepaid broadband USB modem through Vodafone. After going to numerous Vodafone stores to wait AN HOUR to be served, only to find that the USB unit had "sold out" or was "out of stock". I then arrived at 2 separate Vodafone shop locations actively listed on the Vodafone website that were out of business.

I could have had the USB modem delivered by carrier pigeon by then, or made one myself with a broken digimon and a stick. As a tech I have installed (or failed) 4 of these units now, no two are alike. PC compatibility issues are rife.
The $49 USB modem does not even work in most netbooks, effectively making them underpowered miniature desktops.

Reception is appalling. I can see the tower from my house, it is 30 metres away. Line of sight!
As for the install - It would have taken less time to write the prepaid broadband USB software myself than to install it.
Registering, connecting and doing the initial install was the single most slow, painful and emotionally harrowing process I have had to endure in 20 years of software installation. It must be illegal under some convention somewhere...

Vodafone must have their website powered by underfed anorexic dyslexic hamsters.
These Hamsters are multitasking as the overworked software engineers...
The dead Hamsters in the bottom of the cage used to work customer service...

Mobile Broadband reception still drops out in the slightest breeze like UHF used to. I have tried USB extension cords (with some minor increase in signal strength) and modified broadband antennas. I am now blasting myself with enough RF to create my own personal cancer cluster or reheat a meat pie in three minutes...
At least it keeps my coffee warm while I sit through the install program - AGAIN!!!

Short of putting my PC in a Faraday cage and raising my own antenna mast or installing a parabolic dish on my head I cannot see Vodafone providing anyone with a usable mobile broadband connection.

Let's face it Vodafone, these towers were never designed to carry this amount of data traffic at this bandwidth.
The equipment is 15 years old, outdated, superseded and needs to be able to provide a continuous, consistent, reliable and strong signal. Roaming from tower to tower, 3G to GPRS and back again is painful, costly and disruptive.

Retailers should install "Vodafone" recycling bins at the front of retail premises. The junior work experience kid's arse has been turned into a thrashed USB port by the sheer number of returns this Christmas.

It's only 30 metres from my place to the tower. Hmmm... Maybe if I get a long piece of coax and climb up there and hard wire the bastard myself....
Oh sorry! That's called ADSL - YOU MORONS!!!!

Im from W.A a few weeks ago no one on vodafone had no network all day not to sure if it was the same or here in vic,but i am on a holiday for 3 weeks in vic and i had not had network since the 15th of this month and i was in the city boxing day and still no service i carnt even get in contact with anyone back home to see how things are.

I'm with 3 who have amalgamated with vodaphone and we never have reception also messages come hours days after they are sent

I have iphone 4 but it's completely useless with Vodafail. I have to constantly check it to see if the signal hasnt crashed and voicemail is a joke, you get your messages but A WEEK LATE!!!! How do I cancel without the ruining my CREDIT RATING!!!

Made a complaint, no reply, no response,

No reception, dont receive text or messages, when I called to complain the operator after a 45minute wait told me I shouldnt have moved to that area!! Customer service at its best love Vodaphone/3!

I run my business from home but can't make OR receive calls, I have to drive a few blocks away (& I live in Randwick). It has full reception (all the bars) but as soon as I make the call it goes to one bar, then drops out. I sent texts to my kids to pick them up from school but gave up after the first couple of times as they get them hours later...dangerous!
I was told it would work at the country town I'm originally from that I visit regulary, but it doesn't at all. I was also told I could go to a lower plan (as my ex husband got me the phone at a high plan price promising to pay for it, but refused after he'd signed me up) but then told later I couldn't.
I can't get onto the "my vodaphone" site, can't upload apps, & am sick of being told to take the sim card out whenever it tells me "no connection" or "not allowed"! I as lied to....I want ALL my money back as I have lost so much money retrieving messages & re-making lost calls.
In short, I've been in tears a few times when trying to make urgent calls...but never can when they are important!

~ i went into a vodafone store to get help face to face. they told me my number didnt exist. i got a friend to call me with the one bar opf signal i had. and it rtang. but no - "you must have told people the wrong number" what?? it just rang!, "well the number you gave me doesnt exist." "can i call my phone using one of yours". and shock horror it rang - but on the system it doesnt exist. so they tried to charge me to use that number despite it not being on their system! i showed them that it was vodafone and it did exist but i had no signal and no one was helpful. they told me to get a new number, a new phone and new plan. all vodafone of course! i said no and walked out. 10 minutes later i found that they had disconnected my number. i went back and the person i spoke to said that it was recorded last time i came in (the 10mins) that i wanted to disconnect that number and start on a new number with a much higher plan - and they charged my credit card!
i only went with them as they have the extra money offer like the $29 cap = 160. Never again!
~ sends texts or receives texts up to 2 1/2 weeks after they were sent, usually in the middle of the night about 3am, which is unacceptable in the extreme!.
~Not letting calls through (to 000) when i needed police help! they told me that the network was busy and try again in an hour!
~ instead of sending one sms when it is written, it sends multiple - even 46 copies to the one recipient. AND I WAS CHARGED FOR EVERY SINGLE ONE
~ vodafone hung up on me when they said that they couldnt help me, also saying - judst deal with it
~ being on hold for over an hour EVERY time i call
~ not being able to understand basic problems and then told not to ring back again when i rang several time with the same complaint.
~I live in rural victoria with no reception, i went to melbourne to get service and in thge heart of melboune there was zero bars. i was told that my phone was faulty - deespite it being a vodafone phone. i bought a new phone, an expsensive one and it was still the same

I thought it was me until my friend who got a contract at the same time said she was experiencing reception problems too, dropped out calls, even my voicemail, I have to check it every now and then because I don't get a message to say there is one waiting to be heard! Internet so slow I have to turn my phone off and on to get some sort of reception! But the worst is dropped calls! Very Frustrating! They were good before, but something obviously happened. And doesn't help being on hold for a long time and then talking to someone reading from a script!!!!

I have iphone 4 but it's completely useless with Vodafail. I have to constantly check it to see if the signal hasnt crashed and voicemail is a joke, you get your messages but A WEEK LATE!!!! How do I cancel without the ruining my CREDIT RATING!!!

Purchased a blackberry and had nothing but trouble with it, phone freezed and would have to remove the battery and reboot(15 mins) finally after months of pain i sent it off to vodafone. I received a new blackberry same model. It worked for two weeks then started freezing. I swapped to a friends iphone and received huge excess charges due to internet downloads being different for the blackberry. I have had dozens of phone calls and had to endure LARA and enter my details in many times only to have to repeat them when you finnaly get through to an incompetent call centre. I have been forced to pay all costs and told i would have to pay out all costs in order to end my contract.

In short Lousy phone, pathetic reception(throughout NSW and QLD) Dropped calls, delayed messages, internet slower than dial up internet...

Vodafone is a huge company focusing on their profits and bottom line and could not really care about the consumers.. Do not use Vodafone!!

Coverage keeps dropping out randomly...sometimes 5 mins sometimes 5 hours i live 5 mins outside the cbd and at times i have no bars. How is this possible???

I have only ever used Vodafone and am still on an original No-Plan deal and I EVER any problems.
No intentions of taking action or going elsewhere.
One happy customer here....... :>)

I got a new iPhone 4 with three and since they merged with vodafail at least once a month I have days at I time where all I get when I try to make a call is network coverage lost or if someone calls me the call abruptly drops out then no further calls can be made. I can also not have had my phone ring for the majority of the day and all of a sudden I will get bombarded with missed call notifications and texts from early in the day. I tried numerous times to contact 3 and on the odd occasion that I got through (after being on hold and passed around for far too long) they where of no assistance and also didn't bother to follow up when the call was disconnected due to their crappy coverage. Looks like I'll be paying almost $100 a month for two years for an unreliable service that works intermitatly. Thanks for nothing.

I have been on here reading so many ppls stories and the pain they have gone through.
Personally I feel it was a massive mistake for Vodafone to agree to this merger of 3 and Voda. clearly they didnt and still dont have this capacity in place nor there is no structure for there company which has resulted in very upset and angry customers.
I speak as I am a previous employee of VF before the merger and let me tell you, after the merger went through not only customers were being affected as there was no transperency to there existing customers but staff had suffered through this all.

All staff went through a re apply stage and well most ppl were made redundant and when they had to go back in for there feedback sessions alot of ppl were given no reasons as to why they didnt make the cut.

Excuses were made such as "Unfortunatley you have too much happening in your personal life" or that we wish you best of luck!! Really? F#$K OFF!!

I for one am very glad this site has come up as not only on the inside and back end was crap but once and for all all customers and the Australian people can see how this merger clearly should not have happened.

I have many friends on the network along with myself and the amount of drop outs or call failed I get in my house is ridiculous.

Vodafone take back your stores and get rid of 3 you let them enter a merger with a $350 Million debt over there heads.... What were you thinking???

It saddens me to say this but after being a customer for over 12 years with Vodafone I am going to Telstra as this coverage and BS that has been going on for close to 2yrs is absolutely that BullShit!!!

I am a 3 (owned by Vodafone) customer. MyiPhone can;t find signal most opf the places in sydney - even in CBD. It drops out if it gets connected. any times I just control myself in not thowing myphone hard. Just becaseu I am in 24 month contract, I feel a rope around my neck.

I recently went to forster and my phone said I had full reception however I could not get incoming calls nor make any out going calls. I also had no missed calls but had voicemails when arriving back in Sydney. Both in forster and Sydney my internet runs extremely slow and also delays in messages and no reception majority of the time. Also phone calls cut out. I feel we should not have to pay them for phone bills when we cannot even use our phone most of the time.

Very bad reception... Always dropping in and out... I usually always have full reception at my home but recently, some days it will be no reception... One minute there is full reception and the next there was none... And messages would arrive two hours late.. Messages wouldn't send... I have lost business due to this service...And to top it all off I have an iPhone 4 which was recommended as the top of the range business phone and sent from customer care as i had trouble with my previous phone.... So not only did they give me bad advice but the service is very disappointing...

Constant drop outs, have multiple phones with Vodafone. They all have a tendency to drop out at the same time. Poor coverage in high density areas, including Central Sydney, and Parramatta of all places. Vodafone are getting worse. Have had signal drop out during inportant calls, and then not able to call back due to no service. Sick of seeing the "your cellular network is no longer available" message on my iPhone. No longer available? Where'd they go? Could also do without LARA. How about a real person and a little respect for paying customers.

I'm sitting in my house as I do ever night and talk to my family on the phone, not tonight for some reason I have no service,and when I get service I'm sure it will drop out and I will have to keep ringing them back. Which pisses me and my family off.

I've tried for a long time to get a plan with vodafone, I ordered a phone online, they called me a few days later to confirm the order, I wished to change the phone in the plan, the woman informed me that I would need to cancel the order and re-order to receive the phone I wanted, so I did this. I went to a vodafone store who wasted an hour of my time while trying to get another phone and decided to go to another that night. It took me 2 and a half hours to get my phone. Two weeks later I received a package in the mail, it was the phone I had ordered online which I had cancelled... I rang them immediately and said I wasn't going to pay for it, the woman assured me I wouldn't have to. She said IT would contact me in a few days and send me out a satchel to send the unwanted phone back, I waited for 2 weeks. I then received my phone bill, they were charging me for both. I spent over a week trying to call them, I was hung up on, left on hold for hours on end. Never once raising my voice or getting angry. Finally I got a hold of them and they said they wouldn't charge me and send me out a package to send it back in. If I don't receive it I will cancel my plan with them and not pay a cent.
It takes me about 5 attempts to make a phone call, the message 'connection error' constantly appearing, even when my phone has full reception. The internet is so slow and drops out all the time. It can take 3 attempts to send a message and forget even trying to send a multimedia message, cause it just wont work.

Vodafone is made of FAIL and AIDS.

No mess,with vodafone years ago, could never get reception in Ocean Grove, whilst friends with telstra and optus always had reception. Missed many important calls, and texts, never had any positive feedback calling vodafone, actually took alot of my time. Have spoken to unbeware consumers since, and it is the same case.
Not just Ocean Grove area, the Geelong area, and Australia wide,International impossible.