I lost connection with my Phone also boardband.. it sure living hell.
I have no choice, but shut down vodafone take up with new sever..
it has stress so much... i could't even do email.... and make things worse... i had get into my car... make phone call.

called my friend for 5 minutes it turned out to cost $10 in credit!

We are paying hard earned cash for these services. Where the F*** are these services? I have not seen any so far....

Since switching to Vodafone 3G I started hating it. I don't use it too much, but every time I do it fails 9 out of 10. Can anything be done about these bastards?

All this time later and all these BS promises made.. and i still receive some of my texts 30 hrs late and voice messages 8 hours late. This is my last month on the plan, sayonara voda mofos i'm out of here!

Right i rang the call centre to tell them my recharge does not work then they said that i do not need to recharge as i have all ready got credit on my phone i said i can top up if i want to then they hung up on me so i will now be going back to the TIO i have had it with Vodafone's call centre's and the company i did not deserve to be treated like that

Gosh..... Where do I start!
I've been married with Vodafail for 15 years.
I'm a self employed Mobile hands free technician,
Yesterday (one of many countless days)
a customer left a voice mail at 11.00am, I received the text at 5.00pm,,,,, Yeah great for business.
I would have full signal, my phone wouldn't ring and it would go straight to voice mail, so i dug deeper, and did a few tests of my own, if i was indoors with my phone on 3G, i rang my phone from a land line, 7 out of 10 calls would go straight to voice mail. if i turned 3G off and had it on GSM only, lookout my phone rang every time, so you can imagine how many business calls i lost in 15 years! I had to leave my phone on GSM only.
Id be talking on the phone with full signal strength in the car with cradle and external antenna and it would drop out. Not to mention receiving text messages days later.
Lara needs English lessons and so do the call centers in India.
Now lets talk about mobile Broadband,
I purchased a Mobile broadband USB stick, inside the box it says that 3G Broadband speeds of up to 14.4 Mbps LOL, I cant even get 1/10 of that speed,
in fact its about 600-800 Kbps! (is that dial up speed)? And that's with a strong 3G signal or HSDPA.
You can only take so much, my business suffered, and now its time for a divorce!
Kind Regards JB

Mornington Peninsula: working from home and can't get past level one tech support for over 10 days now.
Bought new contract from pre paid hoping it was modem or sim anomaly but it was the network.
Keeps dropping from 3G to H then off all through the day and sometimes only gives a minute of signal.
It was previously ok..started on 21st May.

I would like to know about the people on a pre-paid with vodafone?I have been with vodafone about 10years..about 3 years in new zealand where im from and stayed on vodafone when i came to australia in 2004 and have always been on a pre-paid as it suits me better but now since october 2010..i have had people ask me why my phone is switched off when they have tried to call me and its been on all the time and then when i make a call it comes up with no service and let alone txt's dont come through but it was the last straw when i was at work last week on night shift and a call didnt come through till much later with the caller saying my daughter was at the hospital (my partner had tried to ring me)now i should have been at the hospital much earlier but the caller said it came up with no service etc...and you can imagine how anyone would feel when told someone close has been taken to the hospital..I would like to know what vodafone will do for the ones on pre-paid and should not have to pay to have there phone unlocked or transferr there number to another service provider without paying..can anyone give me a answer or solution to this plze???thank you

Anyone noticed how voicemail is schizophrenic these days since the new up(down)grade?

You've missed a call, whoever leaves a message. Voicemail calls you until you answer or until you call it, in order to listen. You save, delete or hang up & that was it. Now it calls you back after you delete to tell you have NO messages. Who's the head of vodafail IT? Mr Bean?

Just now & always in response to when I have something to say to them, another propaganda email arrives proclaiming how they are saving the world with their brilliance while nothing really changes. After a decade with vodafail, I'm aiming to go back to the telco I swore I'd never return to, telstra. You get what you pay for.





The

I have been experiencing drop-outs mid phone calls, delays in sending and receiving texts, my reception totally disappearing for several minutes only to come back for a second and disappear again, connection error messages when trying to make calls when my reception bars are showing I have some reception, and my battery dying after only a few hours for several months now. I went into a Vodafone store and was given a new SIM card and told this would fix the problem. It didn't. I went into a Vodafone store again and spoke to someone at Customer Service when I asked to terminate my contract. The person on the phone told me I didn't need to terminate my contract and that he had a solutiong for me. He passed me on to a technician who changed my Network Settings in my phone. This made my reception issues WORSE! I have since contacted the TIO and within 15 minutes they emailed me saying they had forwarded my complaint on to Vodafone. It has now been over 72 hours since I contacted the TIO and I haven't heard a single thing from Vodafone. I just want out of my contract, and to be with a provider who can give me reception and a phone that works! :(

I want to know how they seem to pick every important phone call of mine for the call to drop.

I'm sure the billing department would be onto me quicksmart if I "dropped" on paying my bills.

If only Saddam was still here - he could tell us this is the fail of all fails

I am 16,000 miles away in the UK trying to text a mate and offer her support though her illness and she doesn't get her messages for days/weeks - so she thinks I'm a totally uncaring twat. Thanks Vodafail x

I have just received the Building better network email and of course couldn't read it all. I clicked on the trouble viewing email button and of course it struggled to load. Typical fail from this bunch of cowboys!!!!!
Fantastic that they should tell us how good they are at fixing the problem without doing a thing.

I have just received the "Building a better, faster, stronger network" from vodafone.

It was not explained to me at the time I purchased my iphone and contract that vodafone actually operated a very poor network that needed so much upgrading. In fact the coverage maps that were shown to indicated that the network's performance was competitive.

So its actually frustrating to receive these emails from vodafone in which they pat themselves on the back regarding the great job they are doing to fix up the shoddy mess that they created in the first place. I am not going to congratulate them for doing what should never have needed to be done in the first place.

Based on vodafone's own figures, its taken them at least 5 months to upgrade 530 sites. They also say 550 "new" sites are now operating on 850MHz. How many of these "new" 850MHz sites are one of the 530 sites that have been upgraded? To reach their target of 2500 sites by December, conservatively they will need to upgrade 1650 sites in under 6 months. In other words, based on their current rate of progress, they are not going fast enough and they are not going to achieve their target.

Ridiculous! I deleted my last email from them. Did anyone keep theirs? I suspect after all the hype, they are not making much progress. I am going to keep this one so I can compare their rate of progress over the coming months.

I live in NSW-2141. Most I get is 1-3 bar in my signal indicator in the phone and sometimes its none. Calls drop all the time. My parents live abroad and its so frustrating when they call me and the call terminates abruptly. People tells me that they get into my voicemail directly as if my phone is switched off.I think every vodafone customer should just sue these scumbags.Nobody should pay for such shitty service.

I was sending messages to the united states and was wondering why i wasnt getting a reply. When i went to check my message status every message sent to the united states had failed turns out its a network error. I am unsure when the outage started but for me its been since the 17th May, sencond time i have called and was given a response was they do not know when it can be fixed and that i should try everyday. When i asked that if this drags on futher, i am concerned because im paying for a service that isnt working, i got a response of nothing much they can do.

I just received 5 voice messages that were ALL over a week OLD! Needless to say The people leaving the messages (mostly business clients) are going to be pretty impressed I havent called them back!

So congratulations Vodafail, after again speaking to a number of different departments, no doubt located in various continents across throughout globe, but mainly India (I must say that the reception of those calls was good:/)
I am no closer to having any of my issues resloved and will be leaving VFAIL next week!

No reception at home, am loosing business.
Alot of cutting out and voice scrambling.
Many call drop outs

Well i signed up to voadfone back in perth was told coverage was wonderful that was b.s.Since being on their network ive had nothing but trouble and dropped calls missed calls even in my own house here.They are trying to say its from the insulation in my roof.Well funny that because it was happening outside in the backyard too.Also sms messagesd that i sent werent getting to people till up to 24 hours later or not at all i rang them again about this the excuse was oh the network must have been busy.Also internet acces is useless as well constant drop outs and unable to access sometimes at all,3rd world countries have better internet access than vodafone does.Since being onto the ombudsman plenty of times i had the contract cancelled but im still recieving bills from these morons and well im just throwing them in the bin and when a debt collector turns up im going to tell him to shove off vodafone is the most useless network out there...Im sure to tell other people that you are better off with someone else other than vodafone dodo network is better and has better coverage but i go into rural areas somethiem and trust noone even though they are expensive ive gone back to telstra...Vodafone should be ashamed of their network and also their customer service people they take ages to answer the phone and cant even speak english properly useless vodafone shame on you ....basically legally scamming people out of their money....utterly disgusted!!!!!!!!!!!!!!!

Today I went through a tunnel and vodafail dropped out. Come on VF pick up your game.

Droppped out calls, internet connection timing out, poor reception in all areas even the CBD, cant connect to the app store, extended periods of totally no reception, an absolutely disgraceful service, VODAFAIL SUX!!!!!

Cannot believe that after signing a contract for mobile broadband coverage at an added $10 pmonth with my phone plan Vodafone have no coverage for my street but my provider tells me that the broadband part of my package was actually free so I still get to pay the $10 p month for a service they cannot provide (apparently the $10 covers the usb stick) - bullshit!

Having problems with my voicemail. It's not alerting me when I have voicemails, so I don't realise they are there til weeks later. And now the last couple of voicemails I've checked, are faint and I can't hear a thing.

Now I've been on hold for 90 minutes!! Absolutely ridiculous, and Vodafone wonder why everyone hates them, sort it out!

both my wife and i have vodafail and as a joke we sometimes send each other messages (while both in the house) and most often it takes a day for the other to receive it.
also when trying to call i am diverted to her message bank right away as if the phone is out of service however it displays full service then the voice message is delivered a day or 2 later, epic fail

Sick of getting my voicemail messages anywhere from 2-7 days later after they are left (bad when its a business phone)
Poor internet and email service, not to mention call drop outs!
This is a company that is full of enough hot air to effect global warming!
Vodafail is a joke!

Very bad reception in most areas internet is also VERY slow

2 mobiles with vodafone, no reception, delay in loading pages, delay in voice mail and receiving SMS. 1 internet wireless....NEVER reception at night, very poor reception during day. WANT OUT OF MY CONTRACT ASAP

I can freely use the Internet any time of the day with next to know problems but I cannot send or receive texts for the last two days regardless of my location. When anybody calls my phone rings but I cannot hear a thing, when I attempt calls I don't even get as much as a dial tone!

When I bought my iPhone 4 it wasn't activated (something I was told to do myself on numerous occasions over a long weekend only to discover via the internet they are to do it for you) and I couldn't use it for the first four days it was in my possession.

I used to be able to send a text to vodafone to get updates on my Internet usage etc and I can no longer do that either.

I changed from optus for similar reasons and I am one hundred percent pissed off at vodafone an ready to chuck in my contract!!!!

I can't believe how hopeless and useless my Vodafone Broadband Connection is. More like Vodafone Skinnyband Unconnection. It seems to have got worse this last week. I often can't load pages, or do anything very much. It came as a shock to me that I couldn't get ADSL in my area, I come from NZ where we have a much better system. I thought coming to Australia would be the same or better. I will have to copy this post before trying to send it as if the page times out (and I expect it to) I will lose this post. The connection works ok until around 5.15pm, when everything turns to custard. I have spent at least an hour and a half since then just trying to load pages. I am really just venting my frustration and the uselessness of this system. Vodafone is a huge multi-national conglomerate, you'd think they'd be able to pull their finger out and at least give us a reasonable connection, instead of stealing out money every month for a almost non-existant service.

Vodafail charged or Credit Card 5 times on the 5th of May for $149 UNAUTHORISED.. $745!!!
I am on a $19 cap. After phone calls to them... nothing! They denied it till I was nearly yelling down the phone line. They wanted me to send them our credit card details (as if!) and after emailing them an amended copy of our credit card statement... they lost it!!
I have only been with them for 3 months and am ready to change again.

My vodaphone is my main business line. There have been many times in the last 2 months that I have had not incoming calls from customers for days at a time. I only find out when I next meet up with. I was offered a $10!! of my last bill. I ask you $10 lousy dollars when I am losing out on thousands.
Every time you go to make a call it quite often takes 3/4 times to even get a connection and I am in the Perth metro! I Have been with them for some years and these problems started about a year ago now. I have now just had enough. I am also feed up talking to and Indian call centre too.
Regards Rick Hewson
Allied Discount Tools

85 percent of my calls are dropped out...

A lot of people think I ignore them, but the fact is I never receive their text messages.

I have a three handset and naturally the stupid thing backs up to the vodafail network, not telstra like it used to. So naturally when I run out of three reception, my phone goes into fail mode and uses vodafail, naturally this is worse cause my phone THINKS its possible to use it BUT it keeps cutting out.
VODAFAIL where ever you are!!!!!

I am with 3 and they convinced me to go to Vodafone with a pretty good deal. i accepted. I ordered an iphone 4 in white. I confirmed my address several times in the call and had it sent to my work so i would be there to sign for it. I ordered on the Monday and it was delivered on the wednesday - Fantastic right? Wrong - mega voda fail. They sent it to the wrong address. They also let someone other than me sign for it. I cannot find the address that they sent the phone to. I have walked up and down the street and asked locals and no one can find it. I dont believe the address even exists.

So I ring them - ask that they cancel the phone and that I am able to go to a store to pick one up.
Apparently it takes them up to 48 hours to cancel the service - then it will take them 5-7 business days to send another. They advised me that I cant speed up the process as this is normal procedure. Maybe so but it isnt normal procedure to give my phone to someone else so i figured we would be able to resolve the matter.

I was told someone would ring me back as i was not happy. i waited for 3 hours so I rang back. This time they told me the phone had been listed as missing and that they were posting one out to the wrong address still. I confirmed i wasnt happy to wait 9 business days and that i wanted to pick one up in store. She said she would get back to me. Then i got a call confirming my postal address but thats it - she said she was only confirming details and coudlnt help me any further.

another few hours pass again and i hear nothing. i ring and ask that a manager gives me a call - i was told it would take 1-2 hours. I asked if that would be 1 or 2 hours and she couldnt tell me.

I am very concerned that someone else has my phone and my personal details.
I am equally concerned that Vodafail arent willing to try and resolve this problem after monumentally stuffing up.

I am quickly running out of patience and am very close to contacting the ombudsman and taking my business elsewhere.

VODAFAIL!

Vodafail is trying to gag it's critics

http://www.google.com/hostednews/afp/article/ALeqM5iV8NALInN-yxc5c7UFaDLIJBPetA?docId=CNG.3fe18ab5af9d3cb2bd07a5efa1d18035.f1

really? someone responds to my email complaint by calling me, asking me what the problem was (that was detailed in the email) and then putting me on hold until I give up. Really?? That's the solution??

Have been charged extra money and was not advised that I had gone over my cap limit. $70 extra for just a few calls. o service where i work now so only can make calls 1 week out of every 3.

Can not recieve any calls on mobile, goes straight to message bank saying call could not be connected even thou iphone on with 3 bars!!!!!!!!!!!!!!!

WTF is the point of vodafone having a blog on there website when they just ignore questions in regards towers and reception issues in Robina. Twice I asked an yet no answer. Just recently they shut down my business numbers due to insult to the Australian public by using poor Mumbai staff who have very basic english skills. my business was offline for 17 hours. Vodafone is on my hate list which includes murderers,terrorist welcome aboard Vodafone. The only reason I haven't left them yet is because I know my business would be offline longer then 17 hours, because lets be truthful, they don't care. Why doesn't the CEO of Vodafone just realize he has no ability to run Vodafone anymore. Nothing has really changed reception, data, voice all crap. Why have Vodafone Blogs, Facebook, when it seems they can only answer simply request like how to turn on your mobile phone. There weekly Network updates do not provide accurate information. I have personally proven that on two occasions. The Gold Coast have suffered long enough with Vodafone's crappy service, they claim they updated towers around the Coast but still within the suburbs I still suffer with only 0-2 bars reception on two mobiles. Maybe they use field mice to generate minimal amount of power to run these towers. For a global company one is got to ask why do they act and perform with the education of Homer Simpson. For all of the millons of dollars the Australian public has injected into Vodafone all we get is a dear John letter from Nigel saying sorry we screwed up. If we can all think back when Vodafone blamed a software update on there Network problems in the begining, and then stating they sat on there hands while the Network was getting full, but yet all those millons of dollars weren't used to extend there network. One can only think that it was used as a marketing tool to put the brand name on everything they can think of in sports, so is Vodafone a Telco or is it an advertising company that just took us Australian's as fools to fuel there greed to take over the world with there symbol. Kind of reminds me of Hitler and the red Nazi symbol. mmmmmmmmmm?????

MY INTERNET NEVER EVER WORKS!! EFFING OVER THIS! BULLSHIT!

watch Today Tonight Sydney Australia - 6.30pm...re-mobile phones... pros and cons... our business has lost business deals due to our service provider... hope this interests you. kind regards.

We live in Lismore NSW, the major city on the Far North Coast. Our house is fifty mts from a major through road but because we are below the hill line on the north/north east ridges of the city our recepion is extremely poor. We can only receive an intermittent reception if we stand out on one part of our balcony. We have three vodafone phones in the family, one being our 16 yr old son, who lives through his phone, and pretty well have no coverage to speak of. I am sure many other vodafone users would have the same issue as a major part of Lismore is built on this side of the hill.

I have 2 iPhone 4's with vodafone and when I am with my partner at his house the reception is fine but I have trouble connecting to the internet and even though we have wifi the phone keeps dropping off the wifi connection even though the laptop has wifi still. Before i joined vodafone I checked to make sure that I could get reception in my area as sometimes we have trouble with other companies. I checked and it said it was perfect reception with a big smiley face so we willingly joined . Then i get back to my house and I have nothing but call failed over and over again when I can finally make a call It goes distorted and then drops out again. I rang to complain to vodafone and the call centre operator was even getting annoyed with my poor line and the phone cutting out and them having to call me back over and over again. Other family members of mine are with the 3 network which shares the same towers as vodafone and as wel all know they are not linked. My sister can change from 3 to vodafone with out having to cancel her contract but when I asked if i could go from vodafone to 3 I was told it was not possible and i would have to pay out my contract and sign up with 3. I did not want to do that because I dont see why I should pay for something that I can not use. I have asked them for a reduced plan and told them I was not paying extra for the phone as I was lied to and told that I could use vodafone freely and they told me it was not possible. I asked if they could reduce my bill for this month as I have not been able to make calls and 8 out of 10 messages fail and i end up deleting them and not bothered to send a message at all and they still rejected that as well. I feel that if something does not happen soon and vodafone can not come to the party and start looking after a customer better than what they are then I will be forced to contact the telecommunication ombudsmen and see if they can take this further as my attempts to talk to a manager with in complaints is never followed through.
I dont understand if you are one day late paying your bill they cut your service but they can not provide a service for them to bill you on!

All,

I have a boardband wireless plan (actually a business plan), 3G data allowance per month, no up front, thought I had a good plan but I used it up in less than 12 days, any thing after that is calculated by Megabyte, like a few minutes would clog your heart pain of up to $50 or above. My last bill ends up $350. So I was shock. I could get TPG unlimited for $35 dollars.
So I didn't pay the Telstra bill, Telstra flings shxt on my face and suspend, then cancelled my service and requesting payment for the total 24 months fee of $880 dollars. I rang them Billing, rang them Credit Management, rang them Customer Service, try to get my service back by paying the overdue amount without paying the full 24 month plan. They say no way, no exception, I have to pay all 24 month now before I could get my service back. They say the service is qanranteed and is now threaten to report me to the credit agent.

1/ I want to know if any one of you have similar experience with Telstra?
2/ Is there anything I can do about it?

Also to warn potential future customers to be very careful of choosing your plan with Telstra and the fine prints.

Lossing hope , where is the star in Telstra?

Lucky to have 56k modem speed if any at all. Is it the hill behind my house? Can Vodafone add another tranmitter there on top of the hill. Not acceptable. Vodafone do something about this please!

Is it OK to say my pain with Telstra?

No coverage

Continual problems with my handset and service, I wanted out of my contract. I was on the phone for hours on end with vodafone to get the issue resolved. Vodafone are only interested in lining their pockets and have no regard for how their customers suffer when they fail to deliver on their promise of service.

Inconsistency in information provided to customers from them is another issue.

Now I'm switching to Telsta to save myself the headache, I only hope they are not as dissapointing.

Calls continually drop out in my area, one minuite i have connectivity and the next I am talking to myself!!

my wife and i signed up with vodafone over a month ago and we seem not to get reception in our own home or work. we are based in sydney. when we signed up orginally with three, we were told that it was the same company and we would not have any problems with network at all. business as usual. how wrong were they

I recently cancelled my mobile service with Vodafone, but continued my $49.95/month 5GB broadband connection. I recently received a bill to the total of $10,208.03 for 'plan adjustments'. I phoned to find out what the issue is, and after a week a being told 'we are still investigating' I have reached an end to the frustration, opting to vent on this site.
Clearly another Vodafone FAIL.

have had 2 x phones with Vodafone since emigrating here in Aug 2008. Before we leave city limits we get no service on phones (emergency calls only). Went into their Murray Street shop and complained approx 6 weeks ago. They assured me it would be looked at. To date have heard nothing. In the meantime they have no problem in taking their money every month.

Get this one!! iPhone 3G - Vodafail phone service, Optus as my ISP for email etc. Suddenly I have email issues ... can receive OK from Optus ... do you think I can send email through the Vodafail servers? Goto Vodafail shop at Wfield Bondi Jnct and they say "We have issues with email on iPhones to Telstra and Optus"!!! Can you believe it ... Vodafail customers cannot send emails from their iPhone to the TWO LARGEST ISPs in AUSTRALIA. THis company is a total JOKE.

My wife and I signed up for a vodafone accopunt last year on the pretext of free vodafone to vodafone calls. Tell you what, most of the time, I can't get through to my wife because the message says that her phone is off. But that's not true, because her phone is never off and she never got any calls. I would say I could get through about 50% of the time. Moreover, I can never get service to surf the net on my phone. Might as well stay in the office and get T1 broadband. Absolute vodafail. Good sales people in the shops, lousy call centre, worst network.

I finally received a very important SMS about 5 days later!!!! WTF!!!!!!!!!

Wife and I been with this ridiculous telco for 21 months - counting down the last 3 months to go to the only usable network in Australia. Just called India to try to get out of the contract. "I am so sorry for the inconvenience..." "stop", I said. "Listen - one purpose of call - can we get out now". Transfer to a specialist... checked network coverage in our area - it's perfect, of course - stupid me. In the end... nope, must wait to end of conttract.
VODAFONE... GET FARKED.

Takes literally 2min to open up any website in Brissie, how can they still hold a telecommunications license or keep people on a contract when they can't actually provide a service?

honestly are we Aussies as a nation this fucking dumb or wtf ?!?! this company is screwing us ... actually they are raping us

wtf i really want the gov to step in and take their license away

As a tradesman my phone is just as important as any other tool I carry. But today was totally useless for several hours, I couldn't use the Internet or my net banking make or receive calls or send and receive txt.

I have been with VODAFAIL for 2 years because I was in a contract. Always paid my bills on time. Then after I paid my November 2011 bill of $129.89, the December bill appeared with outstanding amount of $129.89 + December normal charge. I disputed the amount, rang them, went on merry go around for it seems like forever, got transferred from department to department and having to give my details AGAIN AND AGAIN, at the end I was told to go to VHA store with my prove of payment.

So I went to the store and spoke with a lady who tried to sort out my issue (again over the phone with VHA 'international' call center.
She said the issue will be resolved in the next 24 hours, if there's any issue they'd contact me. They NEVER DID.... until the bill of January arrive with the same outstanding amount. So I keep complaining every single month and was promised the same thing EVERY SINGLE F*CKING MONTH.

And I started getting phone calls about the outstanding amount and got harassed and was asked to pay. EVERY TIME, I have to explain the situation to them AGAIN AND AGAIN.

Then my phone got barred in MAY. (yes this thing goes on for ages) I rang them, and after waiting for 30 minutes all they said (with Indian accent) was.. well, we cannot allocate your payment and if you're not going to pay for it now I cannot un-bar your phone... you freaking kidding me right?? I gave my prove of payment to you like every single time I called, every single time I visited the store, every single f*cking month.

I got so angry with the phone calls asking me to pay, no receptions, poor 3G signal, trying to complain but going no where, and now my PHONE IS NOT WORKING because VODAFAIL BARRED IT. Better yet, they treated me like a non-paying customer and it is a disgrace!!!

I ended up lodging a formal complaint to TIO yesterday. So we see how it goes.

In a nut shell, VODAFAIL has FAILED miserably in servicing their customer, their call centre is a TOTAL JOKE, and their staff is soooo inadequate to handle problems. Now their networks is getting worse and worse everytime with signal dropping in and out, it's ridiculous.

I was\am with Three on a plan. I had a call on Saturday from Vodaphone saying that they now owned Three and I had 6 months left on two of my phones on contract and therefore I was entitled to change my phones. I wasn't really interested but the rep said I could have a HTC Legend and if I selected a Nokia as the other phone they would throw in a wireless dongle with 1Gb a month download free plus the new pan had more calls, unlimited calls between Vodaphone and Three mobiles etc. As I was already paying for a dongle then I thought yes why not and went through all the T&C's on the phone and agreed. Got a call from them this morning saying that sorry the rep didn't explain things properly and I wasn't entitled to the phones in question and that they "would" provide (without any charges)2 Nokia's as compensation for the stuff up. I replied that no the agreement I made and was for the HTC and the Nokia with dongle and this what was no doubt recorded. I thought that this agreement was legally binding and therefore they had to provide what was agreed by both parties. When my current plan ends am I going to renew? Do they understand that it's a lot cheaper to retain a customer than to find a new one?

The complaints process is systemmically flawed -if you complain online a person will call you and try to connect you to a Customer Service person(eventually) -that person will claim that the online bonus dollar redemption service is fixed but they must be well aware it is not-I tried it while speaking to the person from Customer Service and verified that Vodafone either has no idea what is going on or is deliberately incorrect in status updates.This has been going on for weeks!!!

dropping out every 20 min joke 5 months of this going to dodo hope it works........

no 3g data

No 3G service in Robina, this is absolutely pathetic, doing a SendOutCards presentation to a couple of very important prospects, how embarrassing for Vodafone, one of my prospects saved the day pulling out an oversized Telstra NextG USB stick, back up and running. He said he wouldn't use Vodafone even if they paid him, it's the most pathetic network of them all.

I have to go outside to make and answer calls because I can not get reception INSIDE the house. Who new some ceramic tiles and wooden beams could interfere with satellite technology! *&%^$*!!! I am sick and tired of the constant "Super Mega Drop-outs" as I call them and sometimes I don't get Voicemail notifications until THREE DAYS after the message has been left. *grumble grumble*

No 3G coverage at the moment in Surfers Paradise... so so so so so sick and tired of having to switch my iPhone on and off just to use it! Also no Voicemail right now!

No 3g or any other data for the past 2hrs

Cannot browse on Vodafone mobile broadband network due to DNS lookup failures.

for the last 30 mins I couldn't get any data connection so I restarted my phone and now it won't even connect to the vodafone network i.e. no phone service either. Freaking useless!

I work in MASCOT, inner city suburbs between the citya and airport. About 4 to 6 times a day,I get a message from my Iphone that 'Network Selected NOT Available'. And on some occassion I would need to re boot my phone to be able to make a call. I guess this means I'm most likely not able to recieve a call either.

This started happening a fortnight ago and its really frustrating! I rang the customer service and ended up hanging up. Another crap service.

My contract expires at the end of 2011, Adios Vodafone and Ola Telstra or Optus for 2012

I ported from 3 to Vodafone 9Apr. On 6May I received a message saying I was $85 odd over my limit. I phoned V/f. On 10May I found I was 196 off over and hadnt used the internet since 6 May when I got my excess message. They disconnected me from the internet - I agreed to it! I received my account for the month - $440 odd. How did it get to that. I havent used the internet in any way. Im on the Infinate plan and hardly getting any benefit from it. I only use texting/mms now and the mms sometimes can take up to 6 or 7hrs to get to the other end - Im only sending them to people in Aust. I get roaming a lot, get cut off on my calls (havent used that service for about 2wks now). Continually getting cut off a site and then it keeps reconnecting and reconnecting and reconnecting without getting anywhere. Ive contacted the Ombudsman and am trying to get in contact with the person from V/f, the last time on Mon, asking her to phone me on my landline when I got back from where I was staying. Didnt return my call so going back to Ombudsman. Im fed up with it. NEVER have I been billed so much. They had the gall to tell me on the 6Apr to increase my plan by 1Gb. The last time I called last Thur I think, I was told I had used 3Gb - where/how. How can you do that when you arent connected to the net? I only paid the $49 for the month because Im disputing the amount I am supposed to owe. I dont care what they say, Im NOT paying it. Under the circumstances, I feel they should spread that non existent usage across 2 months. Im fed up with the N8 freezing all the time, so am taking it back and going to demand a new phone. I will not have it sent in for repair. Its frozen about 4 or 5 times since Apr 9!

I dont think i will never go with Vodaphone again and can't wait to change over to Telstra

8 days of customer service merry go round to resolve a mobile broadband and phone reception issue. Repeatedly told "I have escalated your problem", have been promised phone calls from their "network services team" and when they rang..." Sorry the deparment I need assistance from is closed, if only you had notified us 15 minutes earlier...." , I suppose the 6 days of repeated notification priot did not count?

So today on day nine after allegedly being "escalated again", today I asked if GOD was know dealing with the problem. the Response..."I am sure our resolutions team will resolve the issue to your satisfaction" They have sooo many alleged teams, except for one that actually works to fix problems.... so Today the problem was filed with the TIO.

Apart from the continual 'no network' signal in my inner city area of Sydney (infrequent to no reception right in Darlinghurst Sydney if you can believe that ) continual dropouts and inability to use 3G along with late SMS messages, the piece that ticks me off is that Lara never seems to work efficiently and customer service, whilst continually repeating the company polished standard apology for every bloody thing yet not concerned one bit since earning rupees are all they are there for etc etc apart from all that I had my phone service barred THREE times in succession in one week on the back of SMS messages warning this simply because of an unusual spike in phone usage - due to two week overseas work trip where I had to use the phone. All owed monies are debited from my business account. It is a business phone and I have been with voda for 14 years yet as a CEO of a company I had to call and wait for customer care to refer the matter on to the technical dept for reconnection only to be disconnected again - three times around the merry go round I went. And does the Bangalore brigade really care? I think not since negotiating the complicated construct of Lara and getting to the right people makes me believe that every mental effort of the powers to be at VF is being suborned to device a customer call number guaranteeing a high attrition rate amongst callers out of pure frustration.
I really just want to know how I can get out of the current plan if at all possible because of poor service in every way.

Every night after 9PM, my pre-paid internet drops every 5 minutes. It's beyond a joke now, I've had too many problems with this thing.

I have just moved to Barwon Heads - 4/5 calls drop out, quite often have no service at all and most of the time I cannot connect to the server. This is absolutely disgusting

I signed up with Vodafail not long after arriving in Perth. Im situated less than 1KM from the CBD and couldn't even use my iPhone for anything. Stupidly i also bought a Vodafail mobile broadband modem and credit. After many angry phone calls, emails and tweets ( all of which they replied with their stock standard bullshit - it must be your fault ) I switched to Telstra, perfect fucking reception everywhere everytime.

I sent a tweet to Vodafail telling them that i had fixed my problem by switching to Telstra and they replied that they were very happy that i resolved the issue. WTF

Vodafail - I hope your nuts are infested with the lice of 1000 dead camels and that you also have arms too short to scratch them with.

Eat Shit

I received a voice message 5 Days Late from a recruiter wanting to me to call about a job I applied for. I was VERY ANGRY when I realised how late the message was, and scared the recruiter would have left me out as I hadn't replied. It turns out today that I had missed out as they Hadn't heard back from me!
What do I get when I complain one month free ($45) WTF I say I want my chance at the job back!!!

Let me begin by saying my VF phone service is fine. But my mobile broadband is hopeless. This week-end I couldn't even log into the Vf homepage to recharge my account. All I need to do was download an e-mail attachment. I ended up having to drive into uni to do it there. Again today ... could barely connect and wasted literally hours trying to retrieve some stuff I needed to work on. My wife had the car otherwise I would have driven in again. Have been sold something that doesn't work ... it's not too far off outright fraud IMO

Having arrived from UK 12 months ago my partner and I set about obtaining a Mobile Phone Contract and both chose Vodafone. We both took up the 24 month iphone 3GS contract with 1GB data on a $79 cap plan + $10 insurance. Everything was relatively fine at our address in metro Adelaide. It was a weak 3G signal but a signal nonetheless. However a change of employment for us meant a house move to Mount Barker in the Adelaide Hills, about 40-50km from Adelaide. I have now found I have only an extremely slow Edge signal for data and an intermittent phone signal.
Since moving home three days ago, I have had 7 calls drop out mid call. Other problems have been that I can hear the caller but they cannot hear me. This is not a handset problem because if I drive back to Adelaide it's fine again. It's all very frustrating.
I spoke to Vodafone Customer Service who told me that the 3GS was not compatible in Mount Barker and that I would need to upgrade to an iPhone 4 at a cost of an extra $20 p/m + $384 final payment at the end of the contract for the cost of the new phone. Something to do with frequency on the 3GS.
I enquired about cancellation fees and they pretty much came back with a figure similar to what was remaining on my contract so I would have to be extremely foolish to pay that.
So seemingly I am now stuck with a contract with 1GB data I cannot access, and a 2G phone signal with intermittent call drop outs, at a total cost of $79 p/m until April 2012.
I have checked with the other networks like Optus and Telstra and they can guarantee a 3G signal.
I really wished I hadn't signed up to Vodafone, what seemed like a saving at the time, a $79 cap was very enticing, has now turned into a costly error.
I checked the Vodafone planned upgrades of the network and Mount Barker is not listed.

NOT HAPPY!!

Phone drops out at the most important times. Contacted Vodafail's customer service department which told me the that the phone works fine in my area, midway through the conversation....the phone drops out.

25 voice mail messages came through in one hit that were from 5 days of messaging. i send mms and the people don't get them. my wife sent three mms to me within a 10 minute time period. i got one instantly. i got one an hour later and the last 7 hours later. there's more but i am just stating the obvious i think.

I work in the CBD in Sydney and network coverage here is SHIT. How can a major hub of telecommunications be so fucked?

1 Drop in Hobart 3G data performance since Oct 2010 has rendered the service redundant.
2 Promises of improvements several months ago have not taken place.
3 The more recent promise of improvements via the 850 band do not appear slated for Hobart.
4 A more reliable data service has been obtained.
5 The Vodaphone 3G service is not longer fit for the intended purpose and will be terminated
6 The phone service is not much better.

My phone seems to fluctuate between barely there reception coverage to "Searching" and then there's the "No Network" message where the little bars ought to be.
Having a Smart Phone, the ability to access a data network has become increasingly necassary with the syncing of emails, etc and yet when the coverage is switched to "Roaming", often in the CBD or close surrounds of Brisban and Sydney, I am charged more for something I would consider a standard, not a privilege.
Representatives informed me that it's the fault of the phone, not the network yet this was never mentioned AT ALL when I renewed my contract over 12 months ago.
Besides, should they not be keeping up with the changing requirements of the industry and their customers, not belitlling us and telling us nothing can be done?!
I am now undertaking measures to get myself out of my contract which has several months left but one more week with these guys is far too long!

I just received a stack of voicemails, from 5 days ago up til today, all in one go today! Whats going on there????

house ploblems

I've just been billed $143.00 for date usage that I have definitely not accessed. On one day that I have apparently downloaded 8Mb of data in a 5 hour period I was on a boat fishing and my phone was back at the unit I was staying at. I didnt have the phone with me....how is it possible that I was downloading data. If this sort of thing is possible, they (Vodafail) can have their IP4 back and shove it up their collective arrongant arses. Back to basics for me

okay.. I am an international student from Asia. I came to Brisbane just before the flooding happened so thankly I managed to get a VODAFAIL (at that time I didn't know) prepaid SIM card and a phone... but for some reason, I could not activate my SIM through online activation system... then flooding happened and I had to evacuate... I was desperate to contact my parents to say that I am okay but this stupid activation system did not work by either internet or phone. I actually had to wait for another week to visit the Voda store to activate my SIM. The story does not end here. I live in Brisbane CBD but I've been constantly getting call drop outs, delayed messages, no reception, etc etc... Since, I am a prepaid customer, I didn't want to waste my time arguing with Vodafail so I just bought Optus phone..but seriously, this kinda sh$$ doesn't even happen in my original country. I mean how the heck the company like Vodafone is still doing the business and Australian legal system or watever is not enforcing any restrictions?? my girlfriend is using a Vodafone as well and once, she was billed $600. At that time, she and I just thought she used hell alot of calls but I will definitely tell her about all the stories told by many customers on this site... cheers

No mess now, went with my Internet provider and their plan with another player. Got 3 times internet quantity, more calls for less and to top it off, the signal strength is better and battery lasts longer between charges.I get my sms in no time at all and my e-mail is on time not 3-10 hours later, internet is brilliant, what more can I say.Vodafail failed to provide service, took my money and ran, no refunds and to top it off did not get any of my plan money back, sorry they offered me $1.01 refund from a $60 advance payment, was only about a week into that monthly plan.

i cringe when i see people in the vodafone shop signing up with this criminal organisation,i really hope there is a god so these people can answer to the devil

I am trying to study and need reliable internet. Sadly I got vodaphone pre-paid with my new lap-top. Vodaphone lack of reliability makes my life very very hard. I cannot find a way to complain directly to vodaphone. Even though I am broke I am considering throwing away my prepaid vodaphone, wasting the $150 this lack of service cost me in the first place and start all over again with another provider.

i live in east blaxland, and i my calls drop out virtualy every single time.

Can anyone out there tell me why is Vodafone's signal/coverage so poor in the first place (and the same with "3" Mobile)... I just don't get it ! ! !...

The CEO needs to be sacked and the Australia Gov to ban this company (Vodafone Hutchison) from ever doing business here again.

A Law should be passed... IF THE PHONE COMPANY'S RECEPTION DROPS BELOW 3 BARS (within reason) THEN THAT COMPANY CAN NOT START UP A MOBILE COMPANY.

I changed from telstra to vodaphone on 24th May and have had little or no service more times than not at Redland Bay in less than one week than I've had in eleven years?

As far as I'm concerned, all of this belongs with "3" "My3" "3Mobile" "three.com"(Vodafone Hutchison)also.

It took me (within a month of signing up) - Just two weeks to get out on my Phone contract.

Just a thought... perhaps this site could be named/call VODAFAIL 3STRANDED !