I am half way through a contract with an iPhone 3GS. I currently live 10km from the Melbourne CBD, and while I sit at my PC sharing my pain - I have no service...

i joined vodafone one back and i was not able to register my self after calling multi times to Vodafone CSR. it took week and half to setup my online account but service is worst then ever. either it doesn't download or it doesn't let me browse the webpages. i dont know what to do coz i m locked in 12 months contract....please help

Called customer support on a phone they have in stock (when I ordered online and still on the website as in stock). Was on two calls with them, one at 1h 50m and the other over two hours. During the second call, the support person lied to me multiple times saying it's on it's way. Would not however provide a delivering tracking number, their name or any details. Finally told me it's out of stock.
I've received the phone two months later, and only because I formally complained. Now I wished I seen this site and just declined the delivery; and switch provider.

For the past 30 hours my internet speed has been restricted to 53.6 kbps. Takes me up to 2 hours to load a page. Vodafone advertise their mobile internet connection at between 300 kbps to 3.0 mbps. What a f&*%ing joke. I waited 3 hours to talk to somebody in Mumbai yesterday and they wanted to transfer me!!!! - no thanks

I have been with vodafone since May 09, the consultant from Chermside Shopping Centre told me that the service was better than any of the other providers but sadly they are mistaken. I am constantly switch the phone from 3G to 2G to get any good reception, in an urban area, such as brisbane(4017), it is constantly ghosting , dropping out. I have rung vodafone on many occasions, and they tell me I am in reception area and shouldn't have any problems, the best way over christmas, when I was talking with an operator and he was telling that ever thing was Ok but he kept repeating, "are you still their, I can't hear you", what does that tell you, I can't believe that it is happening in Australia,Shame, shame, shame

Exciting news people, after not getting anywhere with the vodafone call centre staff i called my local store to see what my options are, i was told that if i call the call centre i could ask to be put through to vodafones call centre in kingston TAS, and then id have a good chance of speaking to an Australian! due to public holidays ill be calling them first thing tuesday morning.

Just like everyone else. Poor service, delayed text messages, delayed voicemail messages, cotinuing dropping out calls, can't even connect calls most of the time. I live in Cronulla, Sydney. Vodafone is no help, they come up with the same story about upgrading the towers that they've been using for the past 12 months. I want out of my contract with Vodafone.

I have been experiencing for a few months now, calls dropping out from others who ring me and when I dail someone, it drops out as well and takes me about four calls to get through. I am also having to recharge my phone every night as it is flat in one day even if not used

Vodafone is S**T i am in the CBD in VIC and i get one (1) bar to None (0).

i cant get one when i want. other times its sooooooooooo slow i can walk faster.
i thought vodafone would be good but i think i was very wrong.

Ive have been with vodafone since august 08 and i was told by the consultant at the airlie beach store in the Whitsundays that the day I was joining was the same day that vodafone was inprooving there network coverage, and im still waiting for that improvment! I am onto my 3rd phone as the 1st one i recieved died within 24hours of signing my contract with vodafone,Then next phone I recieved was the "new" nokia N97 which the touch pad stopped working before I even paid my first phone bill!! Now I am using a nokia X6 which has the same, if not worse network coverage as my 1st 2 phones! Just recently for some god known reason vodafone has decided to stop sending me out paper bills in the mail, which is my only meens of paying my bill in the first place! so just this afternoon i get a telemated call (which i could only answer standing on my outdoor furniture at my front door otherwise it would get disconnected) saying you have not paid your bill for Novermber or December please pay buy "This" date or your phone will be disconnected! Well after that phone call i panicked as i am a new mum and I need my phone in case of emergency, so i rang customer support and after waiting a good 35minutes I had some guy in india or wherever answer and he tells me that I would have to wait till the billing department was open at 9am Monday morning! Today is friday 31st of december so I have to wait until the 3rd of january to try and sort it out! I now have 8months left on my contract with this dispicable company and if it wasnt for that I would have changed a LOOOOONNNNGGGGGG time ago!

My phone always cuts out when I am on the phone to someone, both when I lived in Sydney and now in Melbourne - really bad reception!!!!

my mobile internet is slow like 90 years old person...even doesnt open a web site for 5 min.Thanks VODAFONE...cant wait my contract to finish....
my mob is with 3, soon they join vodafone my network coverige is great but you cant make phone calls,or receive....
when Iv made complaint the sale person from 3 store in brimbank shoping center he told me to go with optus.....great for every thing....

Drop outs every day , calls to vodaphone been passed on to different department then cut off . Happening all the time . Will choose another carrier when contract finishes.

Still on the phone to inda i mean vodafail....for another 1.30hrs cause the stores cant do anything to help with my enquries......"lara" keeps telling me about the great deals, how to save paper and how there are so many ppl calling yet my call is important please stay on the line.....i think ill save my life and go else where!!!!!!!!!

I'm not actually in a mess as I cancelled my contract and went with Telstra instead. My situation was simple, I was out of contract and wanted an iPhone4. Vodafone couldn't give me one as they were out of stock (fair enough these things happen), but what pissed me off in the extreme was that no-one there could help me at all. No-one in the store could put me on a wait list either officially (we don't have a list) or unofficially ("Mate here's my number just give me a call when they come in" - "Sorry its more than my jobs worth to do that"). They directed me to the customer help line (an oxymoron with Vodafone), but someone gave me a tip to just say "complaint" to every question which reduces your normal 60 minute wait to 20 minutes. However when getting through to a human he helpfully said I'd called the wrong number and gave me the iPhone4 line to call. I blew up and said I was going to cancel my plan and go with anyone else other than Vodafone (I'd been with Vodafone for 8 years). He said he'd dial the number for me and patch me through when I reached the front of the queue "sometime in the next 2 hours" he said. I never heard from him again and went with Telstra via the Apple Store. Your really don't deserve to be in business when you have established customers wanting to renew their contracts and the folk in the stores and on the helplines are not even empowered to take their money- pathetic

I ordered a prepaid starter pack for $49 off their website on the 18th November 2010. It is now the 31st December and i still do not have it! First they only sent me the sim card (wrong one by the way!) after 3 hours on the phone and being transferred no less than 5 times, I was told that the USM stick was on its way and that they don't send them together! - strange, as on the 10th June i ordered the same thing for a friend, which arrived in 2 days complete.. After another week i called vodafone... another 2 hours being transferred again about 4 or 5 times, i demanded that i speak to a supervisor who said that the order is complete due to them sending out the sim card. He said that he would "follow up" and get back to me in 48 hours - nothing as predicted. Another week and calling again... This time i was sent a pocket wifi (Still incorrect card from first delivery - with no resupply of correct one). I don't have wifi on my computer.... Another call, 2 hours later, same thing... its in the post allow 72 hours for delivery... nothing... Yet another call (very angry), Supervisor said give him 48 hours to look into it... I said no. Do it now, i will hold (as i have been already on the phone an hour anyway). 20 minutes and supervisor returns saying he will personally handle it and assures me that it has been sent this time (the original $49 prepaid starter pack) - please allow 3 days for delivery... I am sure i will be calling again!!!

Hi I'm James and I fuken hate Vodafone. They're fucken shitcunts who can't provide reception for shit. 95% of the time I have either no service or it's StuCk on searching. Even as I'm typing this I don't have reception!! Their internet is fuken shit they give you 5 gigs of free data.. Yea real fucken useful they're net is so fast. What shits me the most is whn it cuts out in the middle of calls or my friends can't call me... Got a problem call me on (MODERATED BY Vodafail - Please do not post phone numbers) IF YOUI HAVE RECEPTION

I was formewr employee of vodafone who decided prepaid mobile broadband was a good option for me, convinced by vodafone emtremely competitive pricing i bought with them. As i get home im excited to browse the internet as this is new for me. As employee coverage maps were easily accessable in which my area was completly covered in the 3G network which was great as coverage is not a problem. Installation was simple and easy and start-up ha instructions provided. The problem however as cheap as vodafone was was it never worked, browsing times were etremely slow and at one point timed the download time between web pages the longest ranging 7 and half mins, other times is was so slow it often came up wit browsing errors. So i rang through to data support in which spent tree hours troble shooting everything from my computer settings, to admin rights, to sim swaps at which nothing worked. Working at vodafone i knew the problem was coverage however i was dealt as this was the most unlikely scenerio. I was later told that they would work on solving the problem and to let me know that i would recieve a call within 24 hours. No call came. So i rang again only to trouble shoot the process the exact same way the previous day. Lucly for me the manager at the store ended up writing it off, however can completly understand customer anger and dissapointment to faitfully buy a product with a large amount of promises only to find a second rate service and poor customer service. Unfortunatly people are sucked into buying the lowest price product on the market, but aske yourself is trouble od troubleshooting hours on end and returning a device worth the couple of dollars saved. I ended up buying with telstra and while customer care is only slightly better the coverage is amazing. More expesive but works and works fast.

Another issue i had was when i bought a recharge online for my prepaid account only to be billed twice. I rang up customer care to query why this had happened only to by hung up on, So i rang agin at which i was told it was a mistake and theat the money would return to my account with a week. It did surprinsly, however this is caution to check ur accounts as an employee i have witnessed many mistakes, weather dilberate on vodafone behalf or coincidental be safe and check.

Just told my friend don't bother messaging me for New Year cos I won't get the message until 2 days later.

So we signed up in Sept 2009 with new handsets for 2 years. now, 17 months later both our handsets are unusable. We have not damaged them or misused them. One, a Sony Ericson, will not charge and will not read the Sim 95% of the time or you could be in the middle of a call and it would cut you off with a sim read error. (tried new charger, new battery and new sim, vodafone sent it to be repaired and it came back stating there was no fault to repair)The second handset is an iPhone 3GS 32GB which has also had a new sim in a half hearted attempt to correct a connection issue. Incoming calls are usually fine but with over half of all outgoing calls my call "fails" mid conversation, sometimes i find myself calling people back 4 times just to finish my business with them. Vodafone claimed no fault in this connection issue and issued me a new sim. the phone was fine for about 3 days and then it started again. upon taking it back i was advised that i was out of my 12 month warranty.
I have yet to find a single Vodafone employee who is even vaguely familiar with the Trade Practices Act 1974 (to be renamed tomorrow as the Competition and Consumer Act 2010) and they are all baffled when i try to explain their liability for the faulty goods they have supplied me.
After refusal to repair my goods (we now refer to them as bads instead of goods) i called their retentions team to discuss my alternatives which i thought to be reasonable.

1. waive my cancellation fees and re contract both my plans with new handsets
-or-
2. Repair my phones.

Unfortunately the call centre staff who are clearly not in Australia have no concept of consumer law so they will not even discuss the repair option. They have offered a discount on my cancellation fees which is just not acceptable. I barely see why i should be forking out a few hundred dollars to fix their problem.
So today i call them back with my TIO reference number, (i requested a call back that was meant to be between 16 and 25 minutes wait, turned out to be 90 mins) they took my number, looked at my file and said i was lucky to have been offered a discount as I'm not entitled to one and there is nothing more they will do.

As this is an unresolved complaint with the TIO i will wait till the 29th of Jan and see if any more comes of it, as it has to be resolved by this time. If not we will be leaving vodafone in September when our contracts end. Taking with us collectively 8 parents, 4 grand parents, 7 brothers and sisters, 15 nieces and nephews, 2 children and as many friends as we can. Our family are all on vodafone because we are so when we move away they will all follow.

I barely think my request is unreasonable considering they are in breach of the Trade Practices Act. My husband and I are not in a position to just pop out and buy new phones but we shouldn't have to. This is one company that has really fallen over itself in recent times (pretty much since it conglomerated with 3 mobile)

With any luck someone from vodafone will see this and realise how petty this is on their part, without your customers you are nothing and if we have to leave vodafone we will be taking at least 36 other customers away.

I am sick and tired of having no network and no internet.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.

I just purchased a new phone with Vodafone thinking i wouldnt have any problems with service but its just terrible. Today where i live it was 43 degrees and we could not contact someone to fix our air conditionor because my phone kept cutting out. I always have trouble calling people or even txting. My mums also on Vodafone and has had so much trouble not recieving messages when sent, messages not being recieved when sent and i can never ring her because she cant get service. Not happy Vodafone :(

And addition to my previous post, today, I find out I am being double charged when I send text, both bonus txt and cash credit are deducted.....

Vodafail is crap. Poor reception and poor service (can't even speak English). Then again, you have to be a little ignorant to have gone with them in the first place! Lesson learned this time around, huh?

iam still on the phong waiting to talk to someone it has now been 70 min this is getting to ther point where iam going to take out a civli law suit beacuse this is just rediclus vodafone i have just one question ARE YOU GOING TO PAY MY BLODDY PHONE BILL FOR THIS CALL

My phone continually drops out,i thought it was the area i was in,that it was bad reception,but after hearing of everyone else complaining,its actually Vodafones problem ,not my area,not my phone.ive lost to much business,totally sick of it...

you pig rooters oew me money

vodafone can go suck a fat one

iam on the phone to customer service now and i have been waiting for 50 min just to speek to someone its stupid and the biggest wast of money and time if vodaphone knows how doggie there company is they should just call it quits cause there is no way people are going to put up with this bull crap is it really that hard for a company as big a vodaphone to provid the servive there offering everyone knows ther they have enough money for it

I've been a vodafone customer for over 5 years, I moved to Darwin in 2005, and started to have drop outs, delayed messages, and most irritating no signal. I was only 1km from the airport, but lucky to get one bar signal strengh. I thought it was my phone, but no, on changing with a new contract & new phone things only became worse.
I have recently moved to moama southern NSW and am only 6.5km from the towns towers, but find that signal strength is only 1 bar, ocasionally if lucky 2 bar. I'm looking for work, and finding it frustraiting not being able to rely on mobile, and having to rely on the home phone. my current contract runs out in May 2011 & unless things improve dramatically, I will be changing suppliers.

Constant drop outs; no 3G; slow data speeds; total loss of reception; I have to make calls from outside at home as no reception in the house.Been with Vodafone since 1995 and have 3 plans with them. I spent 50 mins on the phone today to MUMBAI and was told for $377 I could get out of my contract! Can you believe that! They want me to pay for my loyalty whilst they FAIL to deliver the service that I pay for! I am LIVID folks. Join the class action and show these crooked B&^%$rds that we want what they promised and FAILED to deliver.

Beyond snail 3G. Bad reception everywhere. Patchy calls. Took them to the TIO and they offered me everything to stay. Said I'll stay for 6 more months after which I'll be allowed to port my number else where free of charge. That was 3 weeks ago I'm now wishing I just got up and left.

I missed the birth of my first baby because my sister was trying to call me telling me my wife was in labour, but the call never came through.

Tied to a 2 year plan for an iphone before 3 was acquired by vodafone. Both are just as crap. would not have signed up, and encourage new users to stay clear.

Lots of failed or late text messages. Dropped calls and late arrival of voicenmail with no actual call. I used to balme some of this on my iPhone because if their record of poor antenna. Now it seems Vodafone is to balme.

Bored with the lack of service. Going elsewhere.

I have been a Vodafone customer for a while now for the simple fact that I liked there cap plans, but as a single mother with 5 young children, I like to travel away, but it's quite stressful not always having reception incase something happens, my battery life decreases rapidly trying to get reception, not only out of town but in town too, calls drop out, msgs aren't sent, then they get sent twice or three times and each time are at cost to me. Each time I ring for customer service I'm given the run around and transferred to many different operators, who then have to transfer me back and forth again, And that's after I have been on hold for a good 20 mins or more, my calls are sometimes disconnected from them for no apparent reason, they ask you to leave your number for them to ring back in a set amount of time and they don't always contact me, it recently took me 4 days to have my plan changed and now I have been told I have to pay for the my normal plan as it had already started and then my new plan I'm now on. Which I had made the phone call before my old plan was set to run out.. alot of the times I text to get an updated balance to keep an eye on my credit, I'm sent back a msg stating the service is currently unavailable and sometimes I have exceeded my limit due to not knowing the available amount left. My sessions for Internet is timmed out and unable to load due to loss of reception. Msgs that have been sent to me can take up 12 hrs to reach me, some phone calls aren't coming through which are very important.

I get no reception when I'm at home , and only the occasional one bar or two, I can't even send picture msgs .... And today just was sending a msg when all of a sudden all msg came in where they were sent to me last night !!!!

We have a business to run and it's just not good enough. 4 hours of no reception, delayed text messages by over 4 hours, inability to access "my vodafone" to pay them some money due to my pin not working despite being the same as on their system (and being re-done twice already), shitty reception and spend 10 mins trying to get to the right department only to be transferred to another dept.
They are quite happy to charge me a late payment fee but when I can't access my account to pay them, shouldn't they be paying me the fee? They gave me free calls on a Saturday for the 4 hours of non reception, but what about the other times they're not up to par?
Should have stayed with Optus.... no problem with them albeit more expensive.

Hi i am from perth w.a. i signed up for he mobile broadband in jan this year the service reception is so poor the signals used to drop frequently. i started to call them in july when i moved to new place the signals problem became wrost.when i called they assured me the problem is going to be solved with in 20 days and they r going to call back.until now i made many calls regarding this problem the time of answering call is 1hour-1:30 hour.this month i got a fine of $45 parking fine, because i am on the phone talking to them.
1.They fail to provide the customer service as well technical service.
2.Providing false information as i got dates noted when i called them they said i called 3-4 times.
plz some one tell me how to sue them, get compenstation

I am in no mess, I want to put out how ignorant people are, this website is a prime example.

I work for vodafone and I can tell you the reason you are experiencing problems with network in the last 6 months is because they are finally merging their coverage with Three so bear with them.

If you are naive and could give a rats, please go to telstra who charge you huge amounts for less calls.

What happened when optus and virgin merged?
THE EXTACT SAME THING.

CLUE UP AUSTRALIA

ps. I know a few of you actually have proper problems, but to the 75% that don't, pull your finger out.

Been on hold for an hour now as I write this. Lara keeps assuring me they will be with me soon. All I want it for them to send my damn number to virgin so I can finally receive calls. Arrggggggggg this is actually a soap opera.

I sent a lot of sms lately to wish family and friends Merry Christmas and today for Happy New Year. Some sms never arrived!
When you want to check how much value left in your account on Vodafone's website at the last day of the month like today, it does not allow you to do that showing error message! Two months in a row, how could that be? Is Vodafone purposely trying to confused its customers in order to make us spend beyond our monthly limit? I think so! Vodafone is a big liar and full of scams!

crap service for txt, talk & mobile internet, on an iphone 4. All this after taking 5 weeks to get my number carried over from my last vodafone account.

Hey,

I am using Vodafone Iphone since last 2 months and from past few days call drops, no calls and slow internet data connections are becoming common in vodafone.

I am looking out for job and am expecting calls from employer on my vodafone number. But this mess doesn't allow me to receive any call thereby resulting in delay in job change.
I think I have done a big mistake getting vodafone connection unless vodafone suitably compensates for the same...

Just posting an apology on website doesn't serve any purpose. Vodafone needs to compensate all for loss of calls and data during past few days...

Its wait n watch situation for us.

In case vodafone doesnt do anything... i am sure i would not recommend vodafone to ne of my friend...

Lets wait n watch...

All 4 phones on my account dropped out constantly. The reception is so bad where we live we could hardly make any phone calls let alone data access in the past 2 months. It has got to the point that I will pull out all 4 phones.

JOIN THE FACEBOOK PAGE.

in store playing galaxy tab. waiting for them to get threw to there people in india on the phone.
So i am trying to get them to fix my gprs that hasnt worked for the 2 months ive had my phone for. I found out it was because vodafone are useless and it was bared. i have called atleast 9 time regarding the matter and i found out today. they are still on hold to ensure that this fix it as it isnt solved.

One bar on Edge. I'm out at Goodwood, just outside of Glenorchy. How can reception be this low...

Wow I feel left in the wind
I have been trying to cancel my plan since 1:19pm today
Finally got a payout figure they cut me off before sending the invoice and even after asking them if I could role the number and them stating yes the number is locked and the phone
now I am on hold again for 25min
Is this normal???

I've prepaid vodafone connection in u.p. east.I requested for the deactivation of disturbing commercial ads.Now i'm not getting the routine information on my balances after outgoing calls even .This has resulted in sudden ending of calls.The service nos. reply this service is'nt available on my no.

Tried to return phone that didn't work right day after purchase, because we couldn't prove problem on the spot they wouldn't have a bar, problems have got worse and two months down the track no resolution. Today submitted complaint with Ombudsman, my finace has been on the phone to them all day, literally they have ruined my New Years Eve plans. Had to hand around the bloody store for 2 hours today got no where. No we seeing how far up the line we can get!!!!!!!!

Locked out of my my Vodafone account numerous times, entirely certain password entered was correct.

I had contract 8 yrs ago dropped out all the time. called support they told me area was fine. I begged to differ went to optus.no problems still with them.

Have not been able to use our data allowance for the last few months because it is unbelievably slow. We are losing business because clients are unable to reach us. Their service (if you can call it that) has become an absolute joke.

Network constantly drops out, we are a long term Vodafone customer and now the network is simply intolerable

Hi Everyone,

Copy and past your complaints directly on Vodafone's website at the below address:

http://blog.vodafone.com.au/blog/news/trouble-shooting-for-the-web/

MY HUSBAND AND I HAVE BEEN WITH VODAFONE FOR OVER 10 YEARS. WE USED TO LIVE IN SYDNEY AND HAD NO ISSUES UNTIL WE MOVED TO MELBOURNE SOME 5 MONTHS AGO. ABSOLUTELY NO RECEPTION, WE HAVE TO RUN OUTSIDE THE HOUSE OR WALK DOWN THE STREET TO BE ABLE TO HAVE A CONVERSATION. MESAGGES REACH US DAYS LATER OR NONE AT ALL. WE SPENT LAST WEEK IN SOUTH AUSTRALIA AND WE WENT FOR A WHOLE WEEK WITHOUT A PHONE BECAUSE THERE WAS NO RECEPTION. NOW WE ARE IN PORTLAND, SOUTH OF MELBOURNE AND STILL NO RECEPTION. WE RECEIVE NO CALLS, NO MSM, NOTHING. AND THAT IS ON THE THREE PHONES, MY HUSBAND, MY SON AND I. THE THREE OF US WILL SHIFT TO ANOTHER COMPANY. THIS IS RIDICULOUS. WE ARE PAYING GOOD MONEY FOR THE SERVICE WE DO NOT GET. WE WILL JOIN THE CLASS ACTION AND AS SOON AS I RETURN TO MELBOURNE FROM OUR HOLIDAYS, I WILL PUT A COMPLAIN TO THE OMBUDSMAN AND CUT THE CONTRACT WITH VODAFONE. WE ARE NOT LIVING IN A THIRD WORLD COUNTRY YET THE SERVICE IS LIKE THAT ALTHOUGH AT FIRST RATE PRICES. I DO NOT MIND MY NAME BE DISCLOSED. JENNY SILVA-PEREZ

Unfortunately Vodafone has the government contract, which means government dept, hospitals and emergency services have to use Vodafone - unless they can put across a very good business case to get a Telstra phone! What makes it ridiculous is that I live in one of the newest, most technology savvy suburb in Perth, and I can't get coverage for my work mobile, which is supposed to get emergency and alarm messages sent to it via SMS - last week one took about 10 hours to be delivered!!

This is after I have gone through all the right processes to lodge a service request regarding poor coverage!

0294157211 will get you the Vodafone fault management centre. you can bypass India & the Philipines.

I upgraded to a $49 cap so I could tether my iPhone 4 to my MacBook Pro.

Big mistake! the data packets don't load most of the time for the internet, I contacted Vodafone and got a "Well we don't grantee the speed on the connection"
And they said there is nothing they can do about it.
Contacted complaints and got a ticket to wait in line (as ya do) to be told "you will have to go back to the Data centre and speak to them"
Went back and same again with a 'Couldn't care less' attitude

If I wanted dial up speed I could get it for $15 a month.

Way to go Vodafone and I'll be canceling when the contracts over.. good by from a 17 year user.

Hi Everyone,

Copy and past your complaints directly on Vodafone's website at the below address:

http://blog.vodafone.com.au/blog/news/trouble-shooting-for-the-web/

I upgraded to a $49 cap so I could tether my iPhone 4 to my MacBook Pro.

Big mistake! the data packets don't load most of the time for the internet, I contacted Vodafone and got a "Well we don't grantee the speed on the connection"
And they said there is nothing they can do about it.
Contacted complaints and got a ticket to wait in line (as ya do) to be told "you will have to go back to the Data centre and speak to them"
Went back and same again with a 'Couldn't care less' attitude

If I wanted dial up speed I could get it for $15 a month.

Way to go Vodafone and I'll be canceling when the contracts over.. good by from a 17 year user.

Warren Voyce.

I was charged over $500 on my account for my phone bill. When I rang up an asked what the charges were, they couldn't tell me.
I was charged for changing my plan and not told about the fee when I called to change it.
I then went thru my bill and added it all up and then rang again to fix it up and only took of $200 and still couldn't explain to me where the extra money was from.

With all these complaints it is surprising that the Gov through the ACMA has not announceed an independant audit of Voda's coverage.

bad reception all the time, non stop sys alerts for five days staight to the point that i recieved about 1000 a day, can't use facebook on phone unless it drops out, no free facebook on computer when it works, i have been a customer of vodafone since i was 11 im now 22 and have had no problems until the last six months

I have been using Vodafone for the past two and a half years. I selected them because I did not need remote coverage, and like the free mobile to mobile deals, bettered again this year with free v2v and v23. Most of my family are on it. I note long delays in SMS, particularly when the kids are supposed to let us know what they are doing, voice mail, some times a couple days late... And of course, I have miserable reception at home! But then 3 was bad, Optus no better. Telstra is the only network that is reliable. I have also noted that when in Sydney on business that I rarely get 3G so can't use Internet or tethering.

Everyone on here, register your interest to join the Class Action against Vodafone, enough is enough! The CEO "apologies" sorry while I'm paying my bill that just doesn't cut it. Lets take Vodafone down!

Register now:

http://www.piperalderman.com.au/vf/form.html

Looking like they screwed ha!!!!!!!! Fiona thinks the same as me also don't you Fifi????????

I have a property in Tamworth and live in Sydney. My phone is a business phone and when I go to Tamworth I get the no service sign. It works in the main street, but 5 minutes out, nothing. I have now purchased a Telstra phone and simcard and that works fine. I have to leave a message on my vodaphone asking to contact me on my telstra phone. What a way to run a business. Vodaphone tells me they have coverage. No help at all.

Recently changed to prepaid vodafone my phone constantly is searching for signal hence charging phone daily when on contract with telstra only had to charge weekly,calls drop out continually.You'd think I would learn a lesson as had mobile internet with Vodafone since June 2009 was OK in beginning now terrible drops out about every 10mins will not be renewing contract

I have been with vodafone for 3 years now, and only until the last six months have I noticed severe problems with this network. 1. Whilst I am talking on the phone it will drop out completely or my phone will make crazy distorted sounds. 2. I will have full reception but the person on the other line cant hear me. 3. My Internet won't work at all even if I have full reception. I think that ever since vodafone joined with 3 all of these problems started to appear. I am sick of it!!!

every single call I make from home fails....... txt's delievered 24 hours after having been sent. NO 3G data service at all at home, where previously their was. Ipad and Iphone useless.......
Had enough

Since vodafone joined with 3 there have been nothing but hassles I have been with vodafone for some time and every direction i turn i either get no network coverage or late messages. As i require my phone for work purposes also there tends to be a lapse in time between messages and calls. I did have hassles previoulsy and they were rectified but that took alot of discussion but were fixed the above have not

Before signing up to Vodafone I checked their coverage map for the 4 areas I frequent most. Melbourne CBD, Thomastown, Torquay, Halls Gap town centre were all listed as fully covered however I have found Thomastown has intermittant coverage, Torquay has mostly Nil coverage with an occasional 1 bar and Halls Gap has absolutely Nil with oocasionally 1 bar in the hours after midnight.

Coverage for broadband plans (and my iphone) is ridiculous! Called 'customer service' (waited over an hour to speak to someone) and was told to try my device in another location. I don't care if it works in another location, I need it to work at my house. Very frustrating. Staff in the stores don't seem to be able to solve any queries either (they seem to be just as disgruntled as the customers) as they have to call the same phone number we do!!!

Previously had a contract now pre pay. Samsung phone returned for repair many times - did not last the hal way mark of contract. Then bought an unlocked phone to see out the contract. Coverage in Bundaberg patchy at best. Now plans changed without notice and money lost on pre pay. Passwords sent in unuseable form and slow response time. AGH!!!!!!!!!!!!!!!!!!!

Text messages not received for day, unable to place calls, no internet access. 1 bar signal at most times. I've been a vodafone customer for 15 years and it has gotten worse instead of better. Very disappointed.

Moved to Bundaberg - not to a rural part of the area, but right in town. No coverage at all. Talked to a Vodafone rep who advised me to clean my sim card (ignoring the fact that I have no reception problem when in Brisbane).

I had to change networks as I was not only missing personal calls, but those pesky business ones as well.

over chaged on bill. put on hold for 2.5hours

TIO Complaint was filed and successful. Returned handset

Waited to speak to their TIO Staff - :( Got voicemail after 10 minutes telling me they are closed. Good effort.

Happy New Year guys.

Although the coverage map shows blue highlight coverage for this area there is no coverage whatsoever for this area unless satelite phone come on voda you can do better!

After 2years of perfect coverage, all of a sudden 2 months ago my service dropped to 1 bar. After waiting 40 minutes in a call queue, and then another 30 minutes I am waiting for my contract to end and making the Switch to another carrier.. They do not deserve your business.. When they run out of customers, they wont need to fix anything

I changed my mobiles (5 mobiles used for my transport business) to Vodafone about August 2010. I was advised by a Vodafone broker that I would save money & that they had the exact same coverage & usage as Telstra. So what do I have now in comparison to Telstra: very poor coverage, constantly drops out when using mobile, voicemail not coming through unitl next day at times, no personal service just constantly brushed off to somebody else. I run my transport business from my truck most of the time, hence the need for good mobile service & I am constantly appolagising to my clients for not getting back to them straight away when I don't recieve their calls or notification of their calls up to a day later. I never had this problem with Telstra, yes I paid alot more with Telstra & am happily going back to Telstra just as soon as I can get out of Vodafones contracts. I wish Vodafone would just wear the fact that they misrepresent their product & make good with customers demands. Vodafone stop telling me you are fixing the problem and working on/expanding your network as you told me it was already their/working.

I'm currently on vodafone's $99 cap. I have been with then since the old analog days and in the last 3 years i'm ready to have a sense of humor failure!! The coverage problems seem to happen whenever you step out of the sydney basin anywhere up or down the east coast and also massivly inland, a 3hour blackspot between yass and griffith is not ideal in anyones books!! The data download on the iphone is appaling any slower and i fear my phone may lapse into a coma!! and thats when i actually have 3g coverage. the sutherland area seems to be the worst for coverage in my opinion.
Now for the customer service. I have no problems with other cultures however you can not solve my problem if you do not understand my question!!! i would love to have my problem solved within the first 5 minutes of the phone call however currently it takes five minutes for the operator in India to get my name correct!! I spend in excess of $1600 a year with vodafone, and they are just about to lose that now and if that seems like only a drop in the ocean will consider 5000 people pulling up stumps too woops vodafone now it's more like $8 million. all i want is good service that i pay for i know things happen in big networks and thats ok but 3 years of crap and lost income is too much!!

I live 10kms from the centre of Sydney and typically only have 1 bar or no reception at all when at home - unless I stand on the top balcony and wave the phone about! I am sick of being lied to about this being temporary - it's been 2 years!!!

Live in Burwood, 2134. No reception in or around my block of units. No reception in the Westfield shopping centre (unless you are AT the Vodafone shop!).
I have learnt to walk around the block to a very particular spot that has reception before making an important call.
Vodafail "network" is a Blanket Blackout with the occasional sliver of reception. Havent recharged for 3 months. Im gonna get a Telstra SIM when I can be bothered. Mobile phones are usually more trouble than they are worth anyway.

we never get reception,we have friends try to call and we get text messages from them saying they try calling and we return their calls when we can get reception,,we go over our cap because of all the extra calls we have to make because of the reception trouble..we can never access the internet because there is never any reception,,we are sick and tired of paying for a service we cannot use when we need it and when we want it,,,its not only 1 phone that we have this trouble with .we have 2 phones on the same account,which we are not out of contract until august 2011..we want our contracts cancelled without their stupid fee so we can go to a carrier that actually cares when you call them about a problem..not to mention we called and complained about our service and the next morning we had outgoing calls barred because we were 4 days over due on payment...i have not paid it and i wont until we get the service we deserve!!!!!!

Since I got back from overseas two weeks ago I haven't had a moment of decent coverage. Signal drops, text messages are arriving up to 24 hours delayed, calls made to other Vodafone users go straight to voice mail.
Hadn't I been locked in a 24 month contract I'd be out of it!

My calls constantly drop out during a conversation and I cannot call people back. Calls either fail or disappear. My partner cannot contact me in an emergency because of dead spots no matter where I am, at home or out. Black Saturday in VIC two years ago was a worrying day and nothing has changed in all that time. Don't expect it to change anytime soon. Goodbye Vodafone

I have been a Vodafail customer for around 15 years with the continued promise of greater coaverage. I can understand how country areas take time to cover but I live only 5 klms from Melbourne CBD and nothing has changed. Often only 1 bar with a lot of calls going straight to messagebank. Then I get them up to 2 hours later. Told by Vodafail techs that I am in the middle of 5 different towers and nothing they can do about it. Thanks Voadfail.

3 months in a row they are over chargind me for 1gb data that was supposed to be a bonus i have rang them 5 times and every month they promise to credit me for it and still when my bill comes they over charge me its bullshit and not to mention the ridocules waiting time and poor specking english people that i cant even understand and rubbish reception everywhere i go im making the switch im fed up

its taking me forever to load anything, dial up isnt as slow as this. Ive got very good sugnal strengh. like 2 kbs. COME ON. worst ISP ever. friggen branson.

When they actually get the bill right, $I try to pay my bill on line, they take all of my details the then right at the end of the transaction they say we are having technical difficulties try again later. So you do it again they take the payment out twice. This has happened on several occasions.

Someone from townsville wishing to leave vodaphone.

vodaphone stole my virginity

My brother arrives from overseas on Tuesday, so we make the mistake of buying a pre-paid sim card for his phone. Call Vodafone to activate (with Lara) to be advised at the beginning of the call that the activation process could take up to 2 hours to get onto the network. At the end of the call the message says it could take up to 12 hours.

32 hours later, still no network coverage. Call "Lara" from the phone with the "to be activated" sim card, to be told by a recorded message "We have your details, and activation should occur shortly.

Call "Lara" from another phone, and get to talk with a real person in Mumbai, who activates the phone wile we are on hold. Why has it taken so long ? We're told there was a system outage, and "only a few numbers" had been effected.

I wonder how many Vodafail classify as "only a few".

-My pre-paid internet disconnects at least every 10mins during peak times
-During peak time my mobile calls drop out within 1minute of commencement of call
-A few months ago I noticed I was exceeding my limit of calls and checked my bill. I was sending '1' text message and it was being sent every second for 5 seconds, so i was being billed for 6 messages!!! I write lots of texts so this put me over my limit, so I was being charged for my calls over my limit!
-Extremely poor reception
Sometimes my mobile broadband cannot even pick up a signal from GPRS when I cannot connect via 3G.

Very poor service at Westbourne Park. calls drop out and signal strength rarely above 1 bar. Frustrating with the number of phone calls that need to be remade or returned because of drop outs.
Maybe the current management team at Vodafone was secretly installed by Telstra to boost their share price?

i am a crazy johns customer that has has relentless problems that they are now saying are the problem is linked to vodaphones problems as they are connected with them. no one can ring me the phone goes directly to voice mail even though my phone is on and apparently have full service. i never get notified of any missed calls on my phone and my voicemail is always empty even though people have rung and left messages. This has been going on for at least 3 and 1/2 weeks. If i turn my phone off then back on it works for about an hour then nothing until i figure out it is not working and then i turn off then on just so my husband and kids daycare are able to call.