I just got a email from vodafone advising me that my visa debit card is about to expire and to update my info of my new card number .......... HAHA yea im running. Ill have the upper hand now yayy. You know (on another occasion) they tried to get me to switch from 3 to vodafone internet saying "we will wave your early exit fees of your current plan" umm for 1: im on a month to month payment (no plan) they should know this!!, and 2: after my experiences with them and other providers throughout the years ill never look at a contract for anything ever again!!
Prepaid till i die :D

Terrible data speeds and connection drop outs for the pocket wifi modem

Adam Gilchrist's true thoughts on Vodafone: http://www.youtube.com/watch?v=y7t7J1ZpDWw

poor quility reception despite the so call upgrade!!!

Blame their customer for everything! Worst service ever!

It's terrible all over but it simply doesn't work IN GLEBE! INNER CITY SYDNEY!!! ALL ALONG one of the BUSIEST streets in sydney! I have never actually been able to upload a picture via twitter, not once! it's definitely gotten worse since i moved here 4 months ago (it was atrocious in brisbane as well). so i rang and explained this. they offer to waive my bills until march next year. my reply?
"so basically i can pay nothing and receive nothing?"
"...it would appear so"
haha! so i cancelled, they tried to make me pay out my contract. i told them that there isn't really a contract because my phone doesn't work. 5 minutes on hold. they waived this fee now.

am now on optus as of today... it switches over soon, time will tell if this is a glebe bermuda triangle issue or a vodafone issue. i think it's safe to say it's a vodafail issue.

In late August I rang up Vodafone with the intention of changing my number from a post paid to a pre paid account. I was sick of their shit which everyone is well aware and just wanted to keep my number which I've had for many years. My contract was due to run out on or around 7 September 2011. After speaking to one customer service representative, then being passed on to the customer retention team (even more annoying with their attempts to retain you), I was finally able to get the guy to change my account over. He asked me whether I wanted to do it straight away, or after my contract had expired. I said after it had expired because I don't want to pay and not receive service (which is what would've happened if I decided to change straight away). As I was on the $114 unlimited cap, I essentially paid for my service already.

Anyway he said he would have it done, without me needing to call back. I made sure of this because I wanted to make sure that this was the last time I would have to speak to Vodafone. He confirmed this and I was on my merry way.

Some time in October, I received a bill from Vodafone. I stupidly thought that this might be my last bill from them, so I paid it. In November, I received another bill from Vodafone. I knew straight away that they hadn't changed my number across and that I was essentially still paying $114 a month. I rang up on Saturday 12 November to try and rectify this issue, only for them to tell me to call back on Monday. I rang back on Monday, still without the issue resolved.

It's bad enough that they didn't do what they promised, I think this is just a tricky little technique they employ to keep customers. It makes me so angry as I've rung up about 5 or 6 times for this same matter and it's still to be resolved. Everytime I ask to speak to someone who can do something about it, or someone in Australia all the customer service representatives can say to me is I don't know if you will be transferred to Australia... Bloody gold Vodafone.

I have been trying to top up my credit for 2 days now and I can't get through to anyone in customer service and it simply tells me there's a tech error every time I try. I desperately need to make some important phone calls and this is causing me extreme stress - well done Vodafail, lost another one...

On the 15 of november I received a bill saying that I own $314.04 from IDK. I called them and this indian guy said that you used ur data in excess. They started charging me extra amounts from the 23rd of october and the last time I checked my usage details was on the 27 of october saying that I have remaining $174 for calls, text messages, etc and 154mb data, excl.amt $0. They are charging me for something I didn't use even though I still had data to use.... I'm not gonna pay $314.04 because they need the money, Im gonna pay the $29 cap.

On the 15 of november I received a bill saying that I own $314.04 from IDK. I called them and this indian guy said that you used ur data in excess. They started charging me extra amounts from the 23rd of october and the last time I checked my usage details was on the 27 of october saying that I have remaining $174 for calls, text messages, etc and 154mb data, excl.amt $0. They are charging me for something I didn't use even though I still had data to use.... I'm not gonna pay $314.04 because they need the money, Im gonna pay the $29 cap..

Everyone in our office has a Vodaphone iPhone 4 on an unlimited plan, although we are often on the road the time spent in the office has become hell the past few days as all 6 Sales reps have had massive reception issues and no land line! AAHHHH!! WTF VODAFAIL!

ridiculously expensive

so for way too long now I have accepted , VODAFAILS lack of service, the constant recalling of phone calls that cut out, the scary sounds of an aliens or someone under water tapping into my phone calls, .. or simple people telling me that they cant hear what i am saying so they will just text... BUT now this month they have decided that this recalling and texting has come at a charge, MORE then triple my monthly allowance..

TO top it off, when i call to complain, they ask if i can call them back in 4 hours time due to them unable to access my bill due to system maintenance... 4hours later i get a call (10.00pm at night) to be told i've gone over my allowance and that i have to pay the bill... then a sorry ma-em.. i cant hear you.. i cant hear you... phone cuts out.. i am sitting at my table. my phone still stating i have 3 bars of reception.. i go no where.. the phone rings again.. hello ma-em are you there?...... i explain i have not moved, my bars of reception have not change, and he has CLEARLY illustrated my frustrations of vodafail and of people cutting out on me.. and me usually the one to recall.. still no sympathy or assistance. HE then states i have gone over my bill and i must pay.. but he will get the maintenance team which have shut for the evening to call me tomorrow.. (despite having a new iphone which i got off vodafone, thinking my last last nokia must of had issues for people cutting out on me.

My temper now boiling, He ends with have a nice DAY.. (10.15pm) grrrrrrrrrrrrrrrr no sleep tonight!

I had to migrate from 3 to Vodafone due to coverage issues. I received my first bill from them which was 2 bills in 1, as apparently I have to pay in advance for a service I have not yet used, this was not advised when I agreed to the migration. A week after my due date of my first bill I had my service cut even though I did try to call them to arrange a 3 day extension but their billing system was down for 24 hours and this morning they did a system upgrade. By the time I got to speak to someone my service had been cut, they did not care and said it was fine to pay the bill but would not restore my service or lack there of. I tried to call them later tonight after nearly an hour on hold, I was told that this was policy, I asked to ask to speak to a manager and I was quite polite and the representative kept muting me and then disconnected my call. I called back again, again a long hold time, asked to speak to a manager, advised I wasn't happy with the service and the representative hung up on me again. I am now going to take this further so my experience is a MASSIVE FAIL :-(

I have just started using my new Galaxy S2. Vodafail please do something about the bloatware with the next update or help everyone to get rid of it. I am not impressed that the apps Vodafone, Vodafone Apps, Games, Music, News, Sport all lead to the same Vodafone Live homepage. I think most users can accept bloatware as a means of subsiding their phone but installing a bunch of "apps'' that leads nowhere is pretty stupid. Get rid of these pointless icons or make them lead somewhere that is useful to the user and the company.
My Galaxy S1 was similarly infected, but the 'apps' on that led to the Vodafone corporate website, completely pointless.

Getting worse in Yanchep. I send messages and they register in my sent messages folder but no one gets them. Have a picture of a tower now - but no bars. Can't call out. Two calls to me in the last 2 days have made it through but dropped out.
Vodafone website reports no outages in WA, but some vague network upgrade stuff...HOW LONG IS THINS GOING TO KEEP GOING ON FOR? THEY SEEM TO BE DOWNGRADING MY NETWORK.....I HOPE NONE OF MY CHILDREN HAVE ANY EMERGENCIES!!! As for receiving any calls from prospective employers....

Having spent 5 hrs on the phone over 10 phone calls to their customer service and 2 TIO complaints, I STILL receive a text saying I owe them money after my account was supposed to be closed in June 2011 (currently Nov 2011). During another 50 minute phone call the operator tells me they credited some money they owed me to my bank account twice, so I owe them money. I checked my bank statements and this was not so. After waiting on hold for 10 minutes he comes back, gives me a transaction reference and stops speaking. I assume he meant check it with the bank, so when I became cross he rudely interrupts and says "STOP TALKING!" I was alarmed and stopped. After more confusion I finally decipher he means they wiped the supposed amount I owed them from my record. Apart from the utter hopelessness and dishonesty of their company, customer service and billing team that I have encountered over the last 5 months, I receive the RUDEST response from a customer service operator that I have ever received in my life. NEVER NEVER NEVER NEVER will I use Vodafone for ANYTHING ever again, so long as I shall ever live.
FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I receive my 3-internet bill to my email on November 4th with a due date November 11th (7day due date to direct debit). My friend gets 3 odd weeks to pay his bill.......i only found out about the bill when i checked my bank account as i only open that email once a week. Not happy at all to have them do what they want with my money without me knowing.

I posted earlier about the activation not being registered and I called the TIO and they said to talk to VF first and see what they say and I told them I wanted the contract cancelled, no fees, no penalty, they agreed to do that, they have now lost a customer for life, too many times have I gone with them and had problems. Game over.

I am being overbilled - I've spent hours on the phone discussing ti with them too. Their website constantly forces you to login again. I changed from 3 to Vodafone in response to their offers, and specifically was told (a) it would be the end of my bills from 3 (I am still getting bills from them) and (b) Facebook is free, including links visited. I am not surprised to find this is not the case, but I did doublecheck, at the time. So I have since spent 3 hours on the phone getting that first bill waived, but they then went back on this and billed me anyway. And when it was not paid (the money didn't come out of my account, because I don't have that much in my account) my phone is now not able to send texts, make calls, or use the Internet. Fantastic.

I got a new galaxy 2 phone and called to activate it, I went through the proceeure and waited for it to be activated, little did I know that the whole thing did not even register on their system and so I was waiting for something that was never going to come, too many times I have gone with this company on to have problem after problem, it never ends with this company, never. Im ringing the TIO today to have it cancelled before its even started.

Being a (former) customer service rep for vodafail , i apologise for instances when was unable to help customers, human beings like me who had families and trying to make ends meet... My hands were tied. Add to that the frustration of being forced to do intermittent 6-day week or an extra hour of overtime (@$3AUD/hr) at extremely short notice.

Remaining balance not showing up in website, wrong name on account details online all of a sudden, tried to call and "they are dealing with urgent account maintenance". Not to mention calls always dropping out, no/bad service and bad customer service over the phone!

I've been a Vodafone customer for over 2 years now and I have never had any issues with my handset or service. Anyone at Vodafone I have spoken to I have had fantastic service and as much as everyone hates Vodafone, the other company's have the same sort of issues or they charge unbelievably ridiculous amounts of money for something you don't need to pay for just because they have the coverage. The amount f times I've been to places where people complain about I've always had coverage. People complain an complain because people are never satisfied about what they get. People expect to get perfection an you are obviously never going to get perfection with anyone. I believ that everyone has there right to an opinion but at the end of the day, 15 years ago nobody even had any of this as much as they do now. People should start respecting people. It's fucking ridiculous how much people complain. It's a handset running on over air connection, there is bound to be drop outs and they're over 2 million people using the Vodafone network... So if the sites are overloaded at sometimes and your handset drops out for more that 5 seconds, then I really don't believe that that's the end of the world.

I live in Andrews Farm in SA and have a constant battle with getting signal on my mobile and 3G wifi I can never do any email or Internet stuff from home .Why did I go with this poor service from Vodafone? Will it ever get better?????? Just getting this message out has been harder than it should have been.

Real problems with network the last five or six days.

Constant call failures when trying to ring out (This is in the Sydney CBD). I'm not receiving text messages till hours later (or in fact a full day!) and I can't access voice mail at all because it just keeps hanging up on me (saying 'call failed') visual voice mail not working either.


I went into Vodafail shop today and they said "Call the call center. We don't know what's wrong... " went to another shop just to try my luck with someone else who didn't seem so preoccupied with their own iphone behind the counter and when I explained what had been happening she looked at me, didn't say anything but "here, take this" and handed me the shop phone which was apparantley calling the call center in whatever land and went to deal with someone else!

(I'm tossing up whether or not the shop assistants service is worse than the connection problems?)

When i look at the Call Log for Missed call, It doesn't pickup the correct caller Photo. Please check and let me know.



I am from Chennai, India. I got vodafone 555 blue phone 2 Days before(Saturday 12 Nov 2011). Today is 14 Nov 2011.



Please check and let me know and call me on my mobile number <<PERSONAL DETAILS REMOVED>>

Yanchep were notified may be probs up to 13 Nov but... No service again. Phone turns itself off AND on again now...asks for PIN again. No service still.

I am a current employee of vodafone and i would just like to say that we have processes and policeys that we have to follow in store. we can not waive high bills, replace handsets, get you out of you contrcat or anything like that.. im sick of customers coming into stores and abusing us because we unable to help them, its not that we dont want to its becasue we cant get the autorisation, i dont think anyone would appreciate us coming into your place of work and abusing you the way that we get abused... we all start the day with a smile on our face but when we recieve death threats or have things thrown at us we are going to be less inclined to help you... when our system is down again that its not our fault! please take this into consideration before you walk into our stores calling us f*&k heads..
- pissed off employee

Is it true that vodafone has gone bankrupt

I purchased a HTC Legend for my wife last year thinking she would have fun with android, social media etc. Since then she has no end of strife with the phone constantly dropping out. We originally put that down to the vodafone network issues. After the phone was updated with Froyo (android) it became unusable so I asked my wife to drop it in for a repair. The store then asked her to collect the phone a week later. She rushed there thinking the phone was fixed only to be told that it had water damage and therefore any warranty was void. She advised the store asistant that it had never been in contact with water. He said it could have been caused by bathroom condensation or other moisture found in our home.
This has made me feel quite frustrated with vodafone. I have read elsewhere on vodafail that this type of water damage i.e. incurred during normal use is a scam used by vodafone to get out of dealing with faulty handsets. Has anyone else experienced this issue or got comment on vodafone using these tactics? Our next step will be to make a complaint to the Telecommunications Industry Ombudsman as it is just not right/fair/just that we should be left with a dud handset that hasn't been anywhere near water.

Vodafail is having a Sieble system meltdown that is causing its sales and customer service staff to be unable to even look at customer records. Transactions are just freezing mid process. Vodafail rather than fixing a problem that started yesterday overnight, in their infinite wisdom have decided that the middle of the business day is the best time to fix failing systems

I have really poor reception and black spots in St Peters, Sydney

Calls fail constantly and calls drop out constantly. Half of the time coverage is roaming, even though I am in a metropolitan area.

I am having issues with the so called infinate plans they seem to last less than the regular prepaid

I am getting a lot of twitters, facebooks and unfounded comments everytime Vodafone is mentioned people are using the trem Vodafail to be funny even though they have never used Vodafone. This is unfair. I think this website needs to be FIRM yet have a positive impact to customer experience. I suggest you change this site to VodaFEEDBACK or VodaTRACK or something that shows it is working! Every business deserves a chance to recover or become even better! But this creates spiralling of Brand damage that I beleive is now couter constructive,Vodafone is probably spending more time and money now on PR anti-smear brand damage campaigns raher than fixing its system problems where we want money to be spent!Please change your tact.

Quite upset with Vodafone! It's been half a year, calls suddenly drop out, my incoming calls go straight to voice mail as it's off when it looks to me that it's perfectly within range (at home or in the office) for hours. Family and friends can't reach and I've had so many fights with my partner because I'm not contactable. I have tried using different phones in the hope that it would improve and it just doesn't! I'm still locked in a contract for 1.5 years and I don't know how to get out! I can't afford to pay out the contract, it's just frustrating!

My phone constantly drops out and I struggle to get reception in my own house which is only 10 mins from CBD!!!!

Also, if someone returns a missed call from me it goes to some other person! The last time this happened (three days ago) my friend got talking to the other person and they said they were with Telstra and had only had the number for two weeks but were constantly getting calls for me and getting very pissed off about it!

Thank goodness I only have two weeks left to run on my contract ...

very poor reception, drop outs, incorrect billing, and the worst customer service ever.

i waited 1 hour only to be told the system is down in India and they can not look up my account.

I asked for a supervisor after 45 mins they hung up.

I am glad i am out of my contract.

i have been a loyal voda customer sine 1998- i am finished with vodafone..

I am from sydney, and my partner is with vodafone... When i Call him i cant even talk for more then two mins at a time because its constantly dropping out!!! And cutting out!!!!
Im soooooo sick of it, im with another provider and have no issues, he on the other hand, not only pays more then me, but cant even make phone calls !!!
And when i send an urgent text he receives the text atleast an hr later. Vodafone is srsly a joke!

I live in Williamstown, VIC and have been using Vodafone's mobile broadband for the last year with no major problems. But in the last few weeks the connection has dropped down to dial up speeds. I've rung repeatedly, done every check there is. The pocket wifi modem is working fine in other places, but now for some inexplicable reason not in my house. I am nearly out of contract and will have to try another carrier. No one can offer an explanation why reception in my house has suddenly changed. Just an inconsistent and unreliable service.

Looking for the four bars promised by the local Voda spruikers. Found one, so far, but only on a good day.

I'm in Narara, near Gosford. Was assured by the local Vodafone spruikers that this area was OK. Four bars (smug smile). Well, I'm lucky to get one bar on a good day. Are the Voda boffins doing anything about this?

3 words!!! vodafone sucks ass!!! i should have stayed with 3, another 15 months to go:(

At Humpty Doo - Full signal then at 9AM disappeared, nada, "No Service".
Nothing on Vodafone website at 10AM.

Optus and Telstra still fine.

Very poor reception in glebe

Week three, yes THREE of virtually no signal at all from 4pm ish each afternoon Magically at midnight....BOING!!!! all back on. I have been told this is why i have been given two months free usage. I said i bet that hasn't been offered to everyone, and that it would be great getting it for free, IF IT WORKED! So, week three, i can't be arsed calling them again, They said they called me back, but i had no missed call, so i figure it was either a lie, or they were using their own product and the call COULDN'T make it through. LOL

I migrated from 3 to Vodaphone in August and from the beginning things were not going well. First they told me that they would send me the new wi-fi modem in short time, after 5 weeks waiting I had to go personally to a shop to have this problem fixed and they didn't want to acknowledge the deal I've had because they said it was only an online deal. Once I had the modem the broadband speed was very slow and when I called customer service they told me to fix something with my network which I did but didn't help very much. Finally, after several time I ran out of patience and filed a complaint with the TIO and let Vodaphone know about it. Vodaphone told me that the area I live in has good coverage and they changed the modem and the sim card. Also because of my complaint with the TIO they said they will give me 3 months for free of internet service and a brand new "supermodem" which will fix my problem for good. This happened today. I told them that if there is no solution I would switch to other company and file another complaint with TIO,lets see how it goes.

1) I ordered a new handset over the phone after the website wouldn't allow me to place the order. They then tried to deliver the phone to my office but said they couldn't deliver which I can't believe being a large office.
2) So the phone was returned to Vodafone and I've been on the phone to then every second day for the last 2 weeks to try and have it re-delivered! Today they said that it's on it's way but couldn't give me a tracking number yet? They even have the hide to say it's going to take 4-5 days for delivery. Haven't they heard of customer service and overnight delivery?? It's a joke!

2 months ago the 1512 balance setup did not work for 3 weeks. Now it keeps giving me vthe same balance for a week when i make at least 10 calls a day. After 20 years with vodafone, i am now going elsewhere. All my problems have only been since Hutchinson came on board.

When I txt 1512 to get a balanceit keeps telling me the same balance and it must be at least $100. more. I got caught last month and had to pay $35. over my usual plan payment.

when i text 1512, it tells me the same balace and it must be at least a c$100. less. Got caught last month and had to pay $35. more than my plan.

My experience was waiting 3 days (while calling customer support and visiting the store 3 times) and after 3 days being told they still can't activate my prepaid simm and don't know when they will be able to.
I went to another provider and it tools 20 minutes to activate only

Ok at home but no 3G calls or internet at Sculpture by the Sea at Bondi. Had full signal but network seemed too busy to function. Forced phone to 2G GSM and all ok.

Transferred from 3 network to Vodafone on the promise of the Iphone4. Now 3 isn't the greatest network going but I thought it was okay. You would think that Vodafone being in the same stable as 3 would have similar coverage.
We holiday near Yarrawonga on the Vic/NSW border and once you get about 10 km out of Yarrawonga there is no Vodafone coverage.
Well, you might say. That is not unusual, you are in the rural areas, coverage is not as good. The strange thing is my daughter is still with 3 and gets perfect coverage where Vodafone doesn't. Both of us have the same phone also.
How is this possible when they are supposedly the same company and network now?

I am unsure if Vodafone are over charging me

Made the mistake of switching over from three mobile to vodafone, and have just seen the mobile coverage on vodafone is worse than 3mobile indoors in cabramatta sydney. The3G indicator shows only one bar most of the time indoors and at the best of times it shows three bars but they dont last for very long. At times i get the annoying SOS calls only indication when the phone is indoors this reduces the whole 3g experience to a pathetic joke. When i was on 3mobile the indoor coverage in 3g mode was streets ahead of vodafone. the upgrade staff at the call centre said the new iphone 4s would be better since it would make use of vodafones new hspa network which meant improved coverage indoors.
Currently when im indoors at home i run the iphone 3gs in 2g mode with 3g mode disabled to prevent the phone from going into SOS calls only mode.
Is it possible to revert back to 3mobile?? im on a rolling monthly $50 cap at the moment.
Moral of the story if you are a longterm customer with 3mobile like me then please dont the foolish mistake which i made of switching over to vodafone.

1 drop out 2 excessive bills, $1000 + 3 inconsistent and sometimes abrasive customer service 4 persistent and multiple texts regarding my bill even though i have updated my details on several occasions 5 charges for paper bill for the same reason 6 zero response to written feedback over time 7 complex feedback processes that do not work 8 denial of corporate history 9 plans and offers that are a desperate and not convincing attempt to retain customers 10 multiple identical messages and messages from three, who are not my carrier 11 general disappointment

Worst Coverage I can get in all the areas i go.
I dont get internet connected eventhough it says 3G on the display.
Dont know what to do

billing is a total rort i,m not uesing my phone that much but my bill keeps getting higher 60.00 per mth to 73.00 per mth seam.s to me big GST

Vodafone is driving me NUTS at the moment. I can't stay on a call for longer than 2 minutes without a call dropping out. This is seriously becoming beyond a joke now. Not to mention half the calls don't even connect. Just over it.

Calls drop everytime. Cannot connect. Service is completely unrelaible

I can't get any mobile internet in Sydney CBD at all, seriously vodafail you're useless.

Again, no data available via the mobile network in Sydney CBD.

I hope the Hulk doesn't use vodafail, he'd be so angry...

Tradesmen and contractors trying to call several times during the day. No voicemail, no missed call notifications, no messages. Unhappy tradesmen and contractors and an unhappy vodafail customer.

frustration

In northern nsw, and a week ago the lines went down for more than 12 hours!! Lastnight while I was on the phone to my partner (we're in a long term relationship which atm is long distance) the call dropped out. What am I meant to do? I can't message him and tell him what happened cause I don't have service! It was down for more than two hours. Just not happy. I was with 3 for two years with no problems. I figured since they merged, vodafail would be better. I was wrong. Also I have a long drive to my family and I don't get service for 90% of the trip. Where I did with 3. Aweful!!!!

Ive been with vodafone from last 3 months and i have 3 bars sometimes they drop to 1 and sometimes my iPhone shows searching on top anyways i have 1.5 gig of data that finished so fast coz i shifted my home and didnt had the internet there. I couldnt keep any track of how much data i used coz there system does not show me real time usage data. My data usage exceed by $8 and i called customer service, the guy gave me 500 MB to use and the next day i was happy i just have $8 up but when i checked my account balance it was up by $249 i called them and they told me its because of our system is designed in a way that does not show real time update. i was so pissed i told that guy in india that it use to show me when i was with optus but he keep saying tht there is no provider that tells you ur real time data. I told him its just to benefit the company and he had no answer even 3 updates their usage every day at 9 and vodafone do it after 48 hours and still that customer service told me you have to keep track and i told that idiot how can i keep track if you update it every 48 hours.. Im so pissed i want to get rid of it can anyone tell me how to make complaint about them and their shitty service?

I have buy new sim from vodafone and paid security Rs. 250/-, all enquireis have cleared but my sim not activated since till. i request you that please cancel the my sim and return mu security.

Ah Vodafone how you've failed me.

You disappoint me with your endless call drop-outs, regular lack of coverage/service, your capacity to overcharge me, your continually broken promises, your ridiculous excuses and your magical Indian call centres.

Take ownership of your failures and quit it with the excuses.

Fail. Epic, epic fail. Seriously.

well i got overcharged $393 dollars for I dont know what seriously. they overcharge so much for texts ad all . and idk why but within the last week my excluding amount went from $66 to today, $393 when i didnt even use any extras .. or call anyone whos not on voda or 3 .. im not gonna pay $393 for nothing seriously , their receptions always shit on and off everyday and never clear and fails all the time . they need to do some serious upgrading or something and idk why im with them.. GREAT .. have another year or so on my contract with them ! FML

went to UK used internet on mobile ran up a $500 bill in 9 days for very little use they charge $1 per kbt .Did not use the internet again but according to them i used it every day & still had a bill for $100 internet use cannot speak to anyone in OZ have to call India but cannot uderstan operator sent two emails off still waiting a reply 8 days later

Vodafone need a reality check, i get a newer phone, and it has a even worse signal pick up than my older phone. Its a complete sham, and i have had enough, everything else i use is with Telstra who i get no problems with, and it looks like my mobile is going to them as well. Screw Vodafone, i have used their shonky mobile network for 8 years too long.

Im from the Hawksbury area...and i run a flower business with my family...Im on prepaid...Vodafone sent me a text saying their working on their towers for a better connection and reception..but my brother told me it only works on certain phones (newest varieties samsung galaxy n iphone ect) so i went out and paid 700 for the new samsung galaxy2.From day 1 ive had problems!!!Reception..calls only lasting minium 10seconds and maximum 16seconds!!!and the other person on the other end is talking and they cant hear me when i can them clearly.
Texts are delayed..getting texts a day later and other people i send to get them the next day aswell..anyone else get this same problem???Im losing business cause vodafone is crap and had problems in relationships cause of vodafone!!!!Ive had vodafone for years and had no problems and now i bought this new phone its hell!i know its not the phone cause my brother has the exact same problems and phone.
If they dont fix themselves,im going to change to another provider..so Vodafone you want to hurry up and fix it or you loose another customer!!!thank you Vodafail for the website n letting us say what we want..take care all..

I have been trying to get information/service with regards to a plan I've just signed up with. I have tried calling them, using their online services (and I use the term loosely) as well as in person at one of their shops, all to NO AVAIL. The two issues I was trying to get help with were 1) changing my address that was from 4 years ago and was in a completely different state 2) to find out where my new phone was that I had ordered and received no notification of how long it would take to deliver or any email confirmation of my payment.

On the phone, I was put on hold for 45 minutes after the automated voice told me it would be a 4-minute wait. I was then informed that the query I had was meant to go to another dept so the person on the other line put me on hold to redirect my call. I waited another half hour before I just go so pissed of I hung up. I then went through their callback system to get another useless operator (who is clearly aware that there are no consequences for crap customer service) who then told me he's going to put me on hold to re-direct my call. I was too angry to wait again so I told him I refuse to wait another hour to have either of my issues addressed. I told him I wanted to cancel the plan. He said he'll have to re-direct my call. What exactly is the point in calling the "help" line, when if you do, there is NO HELP on the other end, just redirecting?

I then tried to log-in online. Again instead of being redirected by a person, I was 'redirected' to pages that either timed out or just didn't load. I was going through their "helpful" tips because I thought I might be doing something wrong. Now, I'm in IT so I'm not unfamiliar with navigating through sites. Their site it just completely UNHELPFUL and cluttered to manoeuvre through. I feel this is a deliberate tactic to confuse the consumer. There are loads of sections that are similarly named but with different information. Completely useless to garner any sort of useful information.

I then tried to go into the shop only to be left waiting in line, to get a ticket to wait in yet another queue. This is the sort of business practice their executives think is going to get them more clients?

I think everyone who has had an issue with Vodafone needs to post their discontent on every social media site possible. This is unacceptable as well as unethical business practice. I'm fairly shocked at the rapid decline of their service since they merged with Three. I am also going to be posting on travel sites that all travellers and expats should avoid using Vodafone in Australia (regardless of what their experiences were in other countries, because mine in the UK was ok). Regardless of how appealing it sounds, it's all a ploy to steal your hard earned money and ruin your day if you ever have the misfortune of having to call them for any assistance.

Thanks for letting vent.

Lines have been down for a day now.
It's so annoying i don't have any service at all and im over it!!
It should be fixed my now!!!

Congratulations for getting the Samsung Galaxie 2 at 5$ only per month. Well Done.

However I have done better today.

I have 5 accounts with Three but made the mistake to migrate to Vodafone last month. For the past 5 weeks I have nothing but abuses and profanities against the Vodafone customers services and counter service staff, some of whom cried. I also threatened to walk off my contract without paying(I can lose my credit card and have new numbers reissued) and kicked up so much fuss with their priority service that they repeatedly called me to stop me from migrating back to Telstra.

I am saying this here so that you guys should repeat the same abuses to their Vodafone staff, I have used up to 5 phones to choke up their customer service line every time they put me on hold for more than 15 min. Make they pay dearly for their sloppy services and shonky connections. Guess what...they rewarded me by first waiving two of my 5 account of all minimum charges for 1 month, from last week. I abused them again today, they lifted the waiving to all 5 accounts for the next 6 months, saving me like $1,300.00 in total.

Who says that abusive and discourteous bheaviours does not pay ?

If you wish send me your response so that I can copy to you all the voice recording of the abuses and profanities I used, and the rewards Vodafone conceded to me following my beliggerence. Payback time for these corporate bulies.

OCCUPY WALL STREET.

Billing disputes

My messages and pics are getting sent days later and not being recieved by the other party.

Yesterday I was out of credit so I called to recharge. Vodafone were having technical difficulties so I couldn't recharge over the phone. I tried to recharge online; still couldn't recharge. On my way home from work, there was an incident on the train line (a tree fell on track and broke cable) and the train I was on got stranded stations away from my house. Normally I would have called a cab but I had no phone credit and only $5 cash on me. My next option was to look up a map and nearest bus routes on my phone, but alas NO CREDIT=NO INTERNET BROWSING. There were no ATMs or shops nearby so I had to walk to the next train station in the rain by following the train tracks so I could contact someone to come and pick me up. Thanks Vodafone. Today after I was finally able to recharge, the internet browsing would work for a second, drop out, not work at all for 10 minutes, work for a second, then drop out again. I think I'll be changing providers.

After the last year nd many complaints to there overseas call center nd not understanding a word they say nd very poor customer service i went to telecommunication ombudsman nd lodged a complaint nd hey presto i speak to voda resolution center nd an AUSTRALIAN nd finally got my contract not commited anymore nd put on lower plan till decide who to change to with no early ecit fees or charges...

Data still a mess in WA

Massive fail whale. Minimal 3G reception=lousy internet. Right now no 2G reception so virtually nothing.

Have had connection proes since day 1 of changing to vodafail back in Aug '10. I live in the St George area in metropolitan Sydney yet have next to NO service at home. If I make/take a call I have to use handsfree & leave my phone static on a table to maintain reception throughout. And 100%, that's right 100% of my calls that last longer than 5mins dropout! And tonight - no service whatsoever - been trying to call interstate family for the past 3hrs and nada, zippo, zilch - nothing!! So over it! And I have 9 months to go on my contract!

I was on the verge of leaving the Vodafail network, when my 24 month contract finally expired. However I was lured back to the dark side by one of their "retention" officers who desperately offered a "loyalty" bonus to stay with the network in return for an upgraded phone and plan. Reluctantly, I accepted, as the task of switching networks, with all its hassle was too much to bear.
So after paying the $10 delivery fee, I waited and waited for my new iPhone to arrive. .. and 14 days later it finally did! Granted, they are a bit overwhelmed with iphone 4S issues at the moment...
Next step activating my SIM- I activated it Sunday, and was warned it would take 24 hours.
I called the helpdesk on Monday night, and was told it would be activated by midnight.
I called again Tuesday morning to be told I needed to reactivate it again - by this time I had bought a hard case and the Sim was not accessable! After struggling to remove the hardcase of my new phone, I reactivated the SIM for a SECOND time, and wait once again for Vodafail to provide service...

Received my online bill this morning showing nil outstanding balance and current charges. Lo and behold I received an SMS at lunchtime telling me that I failed to honour my payment schedule. and that to prevent restriction to my service i was to pay immediately. 2 hours trying to get answers from that bloody call centre and their refusal to put me through to someone in Australia, it turns out that their September payments were not processed so the outstanding amount related to that invoice. Still trying to find out how the amount was not taken up in the direct debit payment in October and why the invoice issued Nov. 6 shows a 0.00 outstanding balance. I have no problem paying the bill but how dare they threaten my services for their own stuff up. How kind of them to offer me an extension on the outstanding amounts so it can be taken up in the November payment. As the invoice displays a zero outstanding balance, I wonder where I stand legally if I refuse to pay an amount I knew nothing about and can get no sensible answers about besides the standard responses that the call centres preach. Hope the TIO will be able to get the answers I want.

Using my phone for business in Sydney CBD. What a joke, I'm losing more and more money by staying with these clowns. Can't even get a full conversation through before it cuts out. Vodafone's 3G is the biggest joke

Reception/service is completley unsatisfactory. 90% of aeveyphone call i make, drops out after 10-15seconds, which requires me to call back.. that call lasts about 15mins or so before dropping out again. Internet is painfully slow. Ive never ever missed a bill, always pay them BEFORE they are due. This is the service im paying for?

My phone only works about 30% of the time (msgs not sending meaning i have to resend and resend, no internet reception, not receiving phone calls so that it goes through to voicemail and I have to pay to retrieve the msg and call the caller back - ALL will full bars but no data download).

I wonder as it only works 30% of the time Vodafone would be willing to accept 30% of the bill I am charged?

i don't know why, but i ordered a nexus s handset from vodafone. seemed like a good deal. ordered on the 26th of october, havent received it yet. wish i had bought one on ebay instead :s...... vodafailed me again :(

Lets start with the switch from 3 Mobile to Vodafail! 3 were fantastic for over 5 years! Still not officially with Vodaphone but already hate them! They lie, lie, lie and fail in every area!
Called to switch over from Vodaphone to 3 on the 10th October 2011, all good phone to be there between 3-5 days! 7 days later no phone! Check website, it says upto 10 days for a new switch over! Call up they say to wait for 10 days(you did said 3-5 to start with)! Ok 10 days come around and still no phone! Call up and they have stuffed up a whole shipment of new phones! There is no way to track them as they ruined the tracking numbers! Thanks Vodaphone! Told to wait another week as they are dealing with it! Call back again, now out to 16 days, they cant find it, try calling the dispatcher or AAE! Call them, they say they dont deal with consumers, only vodaphone! AAE cant find it cos the tracking numbers are wrong! (why I am calling and not them, i dont no! its their job to call around and fix it not me!)Call back Vodaphone, this time they decide to do it for me! Man calls dispatcher many times and says they are not there! Well the lying little man was told that I called 10 minutes before I called him and they answered my call! He places me on hold again and calls them again, surprise surprise they answer this time! But they cant help me and then calls AAE and they say its somewhere, but they cant say where, but the problem has been fixed and it is transit! Told to wait until the following Friday, will be there, no problems im assured! That Friday comes around, now 25 days since I started, and no phone! Call back and they try to go through the whole process again, and this time I tell them to sort it out themselves and call me back! They do and say that AAE where unable to deliver the package! How or why they dont no but it is being returned to the dispatcher! I speak with AAE and after talking to them we discover that Vodaphone stuffed up the address which is why it didnt get there! Ask Vodaphone why they didnt call me "as you are not a customer we are unable to contact you" - again LIES - I am a Vodaphone mobile broadband customer(which by the way doesnt work and is as slow as dial up and I live 5 minutes from the CBD in St Kilda Road), I tell them and they ignore me, they seem to know im right but just cant say anything!
So now ask where to from here and can they send the phone again, no they have 'cancelled your order and you must now reorder'! Could not understand this but go through the whole ordering process again and lets see how it goes, BUT I am told that as the phone I am after is in high demand there will be an extended wait on the product! I lose it after that, after 25 days I am told they now dont have the phone in stock and I have to wait after I have signed up for a second time! After he stuffs around for a bit he finally says he can get my original returned phone, sent back out to me, but I have to wait for it to be returned! better than nothing, but why they couldn't just do that instead of re-signing up I will never no!
Now I still sit here waiting 29 days later and still no phone! Now onto their complaints department and TIO!

I migrated from 3 to vodafone in July and I have been trying to log onto online billing website since then. I have called the call centre about 5-6 times and everytime they reset my password and it still does not work, and every time someone promised to call me back, its has been 4 months, no one called.

In my house when i get a call have to constantly hang up and then recall from outside.

Drops call,can watch youtube etc.

I am with three and was sent the bill from Vodafone. I rang the number on the bill waited 24 minutes and was put through to Vodafone who said no you have to speak with Three. I questioned this and he said I will put you through to a Supervisor and was hung up on. I rang back to speak with him again and apparently no one by this name works there. Amazing. It took over 38 minutes the second time to speak with someone.

vodafone checked and confirmed that there is GOOD coverage in my area. However, when I signed up for the connection and I tried on the first day there was limited connectivity. Sometimes there is full connectivity but still calls will fail to connect. There is no connectivity when in the train. Utter rubbish and money making business.

Purchased a Nokia X6 through vodafone, nothing but problems. Phone has now been returned 3 times, even gave me a new phone the 1st time, but still freezes and won't send text. Ringing customer care only fobs you to another department, left holding at tech support for 30 minutes, still no reply. This has been 3 months of constant calls to Vodafone still no resolution and no phone. I did buy a cheap $24.00 phone while X6 was being fixed and it works better than my so called smart phone. Yeah!!! Told by tech support today to return phone to store and get new phone as there are issues with this one, Not likely been sent for repair again!! This phone is 7 months old and still under warranty. NOT HAPPY VODAFONE!