im a courier and im on my phone all day... the area i work in everyday is all of western sydney as far as the northern beaches, i constantly lose coverage and have problems with the moblie internet. i constantly have dropped calls nd lose all reception.. i was with 3 for 2 years and suffered the same problems...

I am a self employed builder and have been with VodaFAIL for quite a number of years. I have lost potential clients through constant call drop outs, no reception, receiving text messages 3 to 4 hours later some have been of urgent concern, I can't make calls from inside my home,let alone outside the bloody phones freeze up, I go to make calls and says conection error grrr what a bloody CRAP...SHIT....SERVICE... and I have 2 VodaFAIL mobiles and I just want to smash the bloody things..I rang VodaFAIL to make a complaint and they didn't listen just upped my contract caps and still paying for a service I am not getting they should be paying me...not me paying them they are getting money for nothing...I have had to go out and purchase 2 Telstra NextG Mobiles prepaid to use to cover myself as back up this is absolute CRAP and is totally unacceptable... If I could get out of my contracts I would.

Seems like I'm in the same boat as a lot of people... I have been with 3 for several years and since they merged with Vodafone I've had nothing but troubles - bad reception, dropouts etc etc etc I used to be with Vodafone many years ago but switched to 3 because of their poor coverage.
I can't sit inside my house and talk on the phone because it continuously drops out. I can look at my phone and watch the reception go from 1 bar to roaming to no signal. Why should I have to pay for data roaming charges when I was standing in the middle of Melbourne! It's a disgrace and I'm sick of if.
Unfortunately if I want to get out of this god awful contract I have to pay it out! Hardly seems fair... Such a bad move by 3 to join Vodafone - you will certainly be losing a lot of loyal customers!

I have been with 3 for many years - mobiles & mobile broadband. My coverage with 3 hasnt been that bad. However, I have noticed that since 3 & Vodaphone have merged my coverage has become pretty bad. Often inside my house I have no coverage whereas before I didnt really have problems.
A few months ago I had an issue with my account - I had paid by BPAY & then got a txt saying my bill was overdue so I rang them & was told that I had to pay the bill over the phone or they will disconnect my services. I explained to the moron that I had already paid via BPAY & gave the receipt number etc I told him that under no circumstances was I paying the account again. He got quite demanding & was very rude but I refused to pay the account again & he basically called me a liar & said that I hadnt paid the bill. I got home that night & had a letter in the mail saying my phone bill had the wrong Bpay reference number on it!! That was why they couldnt find my BPAY pyt!! I rang them back & asked to speak to the rude moron that had practically called me a liar (I asked for his name when I initally rang) It was good to hear him squirm when I demanded an apology from him & told him that he was a rude pig!!

I am in NT for work for a couple of months and purchased a prepaid Vodaphone mobile broadband dongle. The service is incredibly slow, and I know it is not just my location as I subsequently purchased a service with another provider and everything works quickly. The service is so slow that my gmail chat program seldom will work. I am, unable to use iTunes, you Tube due to the slow service

I always tell my friends how cheap vodafone is because I never have reception to contact anyone.

I live in South Melbourne and my phone drops out consistantly when I am talking to other VF customers (in particular) alternatively I lose all reception and the phone freezes. In addition to this my text messages dont send or receive until 24 hours later (which has caused some terrible problems) and when people call they get a msg saying '** is on the phone' when I am in bed asleep- no where NEAR my phone. I have been with VF for 5 years and I think they have gone down hill a lot in the past 6 months- it would be nice if their website would work at least once...and I dont have to wait over an hour on the phone when I am forced to call the 'help' centre. I am going to Telstra when my contract is up in Feb 2011!

Phone constantly cutting out and that only in the case that it connects in the first place! Not sending me balance updates when I request for it to be sms to me.

i hate the network,reception ARGHHHHH
the voicemail delay pisses me off
0451374445
fix or cancel my contract or il sue you
thanks for the website

My phone often turns itself off and on. Often have to turn it off and on to retrieve the coverage. Phone often just 'hangs up' and I have to dial again. I wonder sometimes if my phone is being tapped as many strange things happen! It's a pain as I do rely on it for work.

Calls drop out all the time, the net is so very, very slow. My doctor's surgery got agro with me because I couldn't be contacted. I didn;t known they were trying to contact me.
I thought I was going mad, I thought it was just me until I found this site. Now I'm stuck in a plan. I feel overwhelmed by the size and power of this corporationy corporation.
Thank you vodafail.com for easing an element of the pain.

I continually drop calls and then can't return calls until i switch off my phone and reset. Safari and data use is very unreliable, sometimes it works other times i need to switch off and restart the phone in order to use safari or else it displays a "no cellular network" message. My friend has the same iphone as I and is with telstra and he always has solid data coverage and has never dropped a call. Next plan will be with them.

At least every second call dropped out every day for 12 months. I spent a total of 120 hours complaining about my service. It was almost in[ossible to make myself understood. They tld me to turn my 3g off. I told them that if I had to turn my 3g off, they would end my 24 month contract and refund the $10 p/m for the iphone. Finally I had enough and called the ombudsman. I got a complaint number and called voda back. They asked me to send the phone back and they refunded the $130 I had paid for the phone. They did not refund the 13 X $79 I had paid for their shitty service. I never used the data as it was either so slow as to be unuseable or not in 3g so were not able to use it. I am with telstra and its shitty billing system but at least I can use the data and the calls don't drop out much

3G broadband next to useless in Curtin ACT. Was told over 1 year ago 'we are aware of the signal levels in your area'.
Reception for mobiles at home in Curtin ACT poor consistently.
SMS slow to get through.
Other than that the bills get through ok

We live in the Illawarra and rarely get reception in our house :-) We never have 3G internet and often don't have enough reception to make a call. If I am lucky enough to make a call it drops out. Vodafone keeps on telling me to turn off 3G then turn it on, it is just not good enough.

i have been with vodafone for 15 years. i have an iphone at the mo on a business plan. i thought that my problems in the last year was an out dates iphone. but after reading these stories i have come to realize that this is not the case. for the LAST YEAR or more i have constant drop outs, most about 15 seconds into the call, business phone remember, also bad coverage in my own home and i have lived here for 7 years and untill this time i have never had issues. aswell as having insurance with my contract for my iphone that i pay every month. i have approched the vodafone store several times to hand my phone in to be fixed, but upon requesting a replacement phone for the time mine is getting fixed i was told that it is not policy to give out loan phones. well i expect on a business plane that pays insurence every month that i would not go with out a mobile phone. i need it to run my business. Dont you think i should be offered one since it is a nessecity for any business to be contactable. with all that said, being charged to get my voice mail messages when my phone fails to ring because of their f up and getting charged for a full minute when it drops out almost as soon as i connect to someone is offencive in the least. especially in these financial times. fix it vodafone. and do it soon. time is money and i dont have much of either to dish out to a company that doesnt fix their problems straight away and instead waits till it becomes a media issue. where is current affair when you need them.

Dropped Calls, Slow Net, MMS/SMS not being recieved\not able to send. On Hold for long periods, being cut off while on hold. In contract til June 2012, been a customer for 2 years, 6 months. Not happy.

Cannot receive or make a phonecall at home and many other places where others using different carriers can actually call and receive effortlessly.I have spoken with a vodaphone rep. who advised me to manually change to a 2G setting on my phone for better reception.He told me that they are improving there coverage but couldnt say when.(When I signed up the rep told me that I will not only be getting the benefit of vodaphones coverage but also that of "3"s coverage because they are now combined,(I was stupid enough to believe it). I received an e-mail from him explaining how to do it,however I still have lousy or no reception,constant drop outs and cannot remember when my phone displayed full reception.I was told by him that I must keep details of dropouts,and poor reception,to justify my complaint.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

reception so poor that it seems to depend on which way the wind is blowing.
and diabolically slow internet...
...
diabolically slow.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

SCABS......they STEAL my money through making me pay a contract that I have to pay for that is not what is agreed upon, has LIMITED coverage, DROPS out repeteadly, and if i want out of my contract....that i was mislead into...I have to pay them to get out of it?!?!?!...how is this even legal....if this wasnt a company...it would be called rape and extortion!!!

I have spent HOURS on the phone to Vodafone in the last 2 months about the amount of call dropouts and poor coverage with my iphone. Last Saturday, a fellow from Vodafone phoned me and said the problem is a network issue and Vodafone will let me out of the contract if that's what I want. I told him that's what I want. He said I had to phone the store where I bought the phone to organise the disconnection including the return of the iphone handset. I phoned the store and they said only Vodafone deal with this issue and I have to phone Vodafone back. Since then, I have spent HOURS on the phone to Vodafone, on hold yet again. The last I heard was last Monday when Vodafone said they would phone me back in 24 to 72 hours to arrange for my disconnection. That call didn't arrive until today. The phone rang twice. I answered it and as soon as I did, the phone dropped out. What a surprise... not. Then I got an SMS from Vodafone saying they have tried to call me and I didn't answer my phone so phone on 1555 for further queries about my complaint. I phoned 1555 and was on hold for 20 minutes. I hung up. I then phoned their 1300 number and was on hold for another 25 minutes. I hung up.

HOW PATHETIC VODAFONE. NOT ONLY IS THEIR NETWORK TOTAL CRAP... BUT THEIR CUSTOMER SERVICE IS TOTALLY, TOTALLY NON-EXISTANT. I am totally, totally sick of Vadafone. And I am totally sick of being on hold to them trying to get my contract cancelled.

I SIGNED UP IN OCTOBER 2010 AND I AM SO OVER VODAFONE!!!

Hi,
May be this company is useless across the world.
I'm from India. Can we start logging our complaints from this part of the world too?
Regards,
Someone!

We were forced to pay over $700 in cancellation fees because we couldn't make or receive calls in a serviced area.

I'm a sales rep, so i need to be on the phone alot, but it's hard when your making a call, and for no reason the call drops out, with full signal strength, WTF, and trying to use the internet, i spend more time waiting for a page to load it's a joke, ans the other week i found out that i haven't been able to receive any picture msg, when i rang vodafail, i was on the phone for 2 hours, they did fix the problem, it wasn't the phone, it was something on there end, so thanks Vodafail for all the messages i have missed. And now to missed calls and voicemail, sometime my phone doesn't ring, and about 30 mins later i find out i have 3-4 missed calls, one hour later i have the voicemail arrives, sorry but thats to long. Why is it when i call to complain i can't talk anyone in Australia, the people from overseas are rude, and they try to make you feel like you are lying about your problem, or they rush you, the fact you just spent 30 mins on hold, your pissed off, because the same thing keeps happening, these people in the call centres, need to learn, 1) how to speak english 2) how to be understand what we Vodafail customer are going thur 4) how to fix the problem quickly.

after reading all these comments im glad im not the only one experiencing these annoying service issues! We spend our hard earned cash for a crap product. bloody vodafone.

I'm a sales rep, so i need to be on the phone alot, but it's hard when your making a call, and for no reason the call drops out, with full signal strength, WTF, and trying to use the internet, i spend more time waiting for a page to load it's a joke, ans the other week i found out that i haven't been able to receive any picture msg, when i rang vodafail, i was on the phone for 2 hours, they did fix the problem, it wasn't the phone, it was something on there end, so thanks Vodafail for all the messages i have missed. And now to missed calls and voicemail, sometime my phone doesn't ring, and about 30 mins later i find out i have 3-4 missed calls, one hour later i have the voicemail arrives, sorry but thats to long. Why is it when i call to complain i can't talk anyone in Australia, the people from overseas are rude, and they try to make you feel like you are lying about your problem, or they rush you, the fact you just spent 30 mins on hold, your pissed off, because the same thing keeps happening, these people in the call centres, need to learn, 1) how to speak english 2) how to be understand what we Vodafail customer are going thur 4) how to fix the problem quickly.

I can't even get reception in derwent park, tasmania which is 10 mins from the cbd. I have one spot I Can get reception on a window sill then found I have to take the call outside and stand under the clothes line, which is in direct view of mt wellington. I am appauled by this lack of service I pay for. My contract runs out in january 2011and I can't wait to look for another supplier.

I have been a vodafone customer for over 20 yrs now and in the last 9 mths they have quickly become the worst network provider but both phone and internet I am have touble with line drop outs or more regular bases failed SMS or TXt mesage being sent or recieved but no problem recieving vodafone TXT message re the bill is ready to viewed they make sure they come through.At the begining of Nov I had serious issues with TXT messages I with to a vodafone shop to get it fix stood there for over an 1.5 hrs waiting to get fix they rang vodafone and the tech came on line they were cut off I had to get a new phone so went for a smart phone and still having problems with TXT vocie mail and data its becoming anyoning now so bring on the fight I ready to join.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

i gave up on vodafone when my recption failed and failed again,i nearly lost my life once, i needed an ambulance and had to run in to the mail road cos i had no recption. i gave then hell and refused to pay or use the fone all.

I live in port Melbourne, less than 2 km radius from Melbourne CBd. Crap company plan which left me unable to take work calls from home. I work for an international company and not being able to make or receive calls, not to mention the frequent call drop outs finally compelled my company to ditch vodafail. Not soon enough.. About time vodafone is held accountable.

When i call someone i always have this failed call. I always have dropped outs. The reception is very poor most of the times. When i call overseas i always blame they have a cheap phone and they better upgrade as the recprtion is very bad. Now i know it the culprit is vodafone.

We live very close to a major highway up here on the Sunshine Coast and we can not get coverage, I have to stand in a corner of our house and hope we get a signal. The most frustrating part is that to do our telephone banking for our franchises (5 in total) we need to enter a code that we get via sms. By the time the message comes through, the password has expired, I can spend over an hour trying to get a bank code that I can enter within the allowed time. Talk about frustrating - will not be renewing with Vodafone - EVER

It has just taken me 25 minutes to get internet connection long enough to post this message!! I have been having the odd drop out for a couple of years now, but in the last 6-8 weeks it is constant. Device is detected, but cannot find server! I now also have the expense of an Optus prepaid USB for when I really need to access the internet/email.

vodaphone has caused me to have big bills, no reception, miss understood contract and a handset being repaired since day 1 oh also endless hours on the phone trying to fix a problem they caused in the first place

reception keeps dropping out, calls cut out and getting charge for things i havnt even done on my phone plus when i started my contract they said i have unlimited messages but i get charged for all the messages i send i rang up and they told me that the plan im on doesnt have unlimited messages when clearly the staff at vodafone told me i do when i signed up.

i have been having issues with vodafone for months now. Today I have reached my limit. I receive text and mms messages hours or days later. extremely frustrating!
my friends tell me my phone is always off when it isn't. Everytime i go home my reception goes from bad to worse. To make things worse my plan with Vodafone doesnt end until September 2011!

Went into a v/f store a few weeks ago to enquire as to why I was not receiving a voicemail message.... The store calls customer care, they advise that the problem is all fixed. Fixed as in - they changed my plan, took all my credit (I recharged a $79 flexicap voucher 7 days ago) and when I called back (on hold for 45 mins), I was told that I had called and changed the plan according to the notes. WTF?

Look, I know its hard making millions of dollars ripping off people, but seriously, I have better things to do then spend hours on hold to an offshore call centre who seriously lacks any form of customer service standards.

I amazingly got through once to a pom who lives in Mumbai... I bet he gets no complaints at all... People would seriously be happy to speak to someone who has a good comand of the english language.

Pick up your act Vodafone, or Im seriously taking my business elsewhere.

Trapped in contract self employed tradie voice mail
always days late crap reception most frustrating thing of
all I have no to little reception where I live it drives me completely
mad and bills my god never ever consistant. My
contract finishes aug 2011 as well as my wifes
we will never ever ever ever use Vodafone again

Someone from ACT thinks vodafone is 5 star at 27 Dec 2010 10:24:24 PM
I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.

I GET 3GB OFF DATA EACH MONTH BUT I CANT EVEN USE 200MB A MONTH BECAUSE THE 3G NEVER WORKS..

Be careful if you have upgraded your handset and plan recently Ihave been overcharged on the last two bills with arguments with the vodafone "call" centre that I had not upgraded my handset and plan. I had the receipt in front of me. Latest bill still with overcharges. Spend more time onto the call centre than making my own business calls. Yes and of course the usual fall out of calls that vodafone customers are use to.

I've had a 24 month contract with vodafone for 18 months. Over this period, I have had regular call drop outs, no reception coverage in metropolitan areas in and around Sydney, late voicemail messages (by up to 3 days), failed text messages almost daily and unreceived messages.
I called Vodafone to see what was going on and after 50 minutes I finally got through to someone in an Indian call centre who said they would transfer me to someone in technical support to check my network coverage. I waited another 35 minutes to be transferred, before giving up since no one took the call.
The second time I called I asked for the payout figure on my account since I was sick to death of all the network issues and I was told that i couldnt cancel my account without paying $600 exit fee despite the fact that the vodafone service was not living up to the services stated in my contract. I am less than impressed by vodafone's breach of contract and denial of any wrong doing and of the unhelpful service I received when calling for assistance.

Can't use the phone in my house. Just signed up to 24 month contract. Not happy.

Recently purchased a wireless USB modem from Dick Smith's. The coverage map on the Vodafone website showed Karratha WA to have coverage, I also checked with the Vodafone Shop and Dick Smiths in Rockingham City Shopping center before purchasing the unit. "GUESS WHAT" it did not work in Karratha and I was forced to purchase a Telstra Modem. I now have a useless Vodafone Modem with unused download that will expire this week.

As of the last 3 weeks I am unable to send messages to my best friend, who is also on the Vodafail network. I am being charged for them and getting delivery reports but she is not recieving them.
SMS messages sometimes take more than 1 day to be delivered. UNACCEPTABLE!!!
I constantly get the connection error when trying to call out, also in the last 3 weeks. EXTREEMLY FRUSTRATING!
Should be able to pick up my phone and call and text when I feel like it.

Vodafone prepaid broadband kept disconnecting/reconnecting me every minute. They charge you 1MB of usage for a re-connection. THEY USED UP ALL MY DATA THAT I PAID FOR. I'm still waiting for a refund. This issue would be effecting so many customers every re-connection rounds up to the nearest MB so if it keeps on reconnecting Vodafone keeps stealing your money. NO WONDER THEY WON'T FIT THEIR NETWORK WITH EVERY RECONNECTION THEY STEAL YOUR MONEY!

WHY DON'T THEY CHARGE IN KB NOT MB. TELSTRA CHARGE IN KB!!! I CAN HANDLE LOOSING 1KB BUT NOT 1MB.

I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.

I bought a Vodafone broadband internet, cap 39.99, in June. I had to go through a lot of trouble to return the service package because the coverage in Rockdale NSW was literally 0.

I then bought 3 mobile broadband plan. I was happy with the service till the day 3 merged with Vodafone. Since then I haven't had a day of normal operation.

This is bloody ridiculous. We're living in a first world country yet internet (and thus IT) is far behind some "third world" countries I had the pleasure to know.

I am paying a lot for something I don't get - literally.

In regards with the mobile services, I have 100% cases of undelivered incoming international SMSs, phone calls from people that have never DIALED my number.
Software/hardware glitch? Perhaps... but that's not an excuse.

I was a victim of iphone shock in 2008. No one from vodafone contacted me to tell me I could be redeemed the $2000 bill. The period where this "redemption" occurred soon ended and now i am stuck with bad credit

Upon contacting them, I got some rude Beyatch phone girl who wouldn't help me come up with a plan that was suitable to me - Unemployed at the time as I had just moved states.

I couldn't pay the bill, my phone was cut off. My iphone, being locked to vodacrap, was useless - so until this day i use a vodafone prepaid sim - I am now moving in the country, and vodafone covarage DOES NOT EXIST.

P.S. The bill has now crept up to 4000 dollars and has been referred to a collection agency.

Vodafone are evil, ludicrous mother f***ers. Let's get ours!

Never receive voicemails, text messages come through delayed, having to constantly restart my phone to use data, calls constantly drop out, people can never get through to me and their customer service is just as pathetic as the network itself.

I have come to an agreement to cancel my contract with them (6 months left) without a charge, but they want me to pay off the balance of the phone still. I'm reluctant to pay this considering the trouble I have been through.

Funny thing is, I cannot end this issue as it it now impossible to get through and talk to someone.

I've had nothing but trouble with my mobile since I got it. It's already been to the "menders" where the kept it for 2 days & wanted over $200 deposit to use one of their tempory mobiles!! this i declined. Very poor battery life, forever dropping out, or no signal at all. The reception is extremly bad, no one can hear me, very crackly. I'm sick to death with it. I'm off to the "menders" again tomorrow to try & resolve this, as it's still under warrenty. I've never experienced this poor quality in any other mobile before. When the contract is up. I'm taking my services somewhere else. Not happy at all.

I thought it was just my Blackberry 9000 handset getting old, constrant drop outs one minute in conversation next minute fades out and gone!! I would spend more time discussing the problem with my phone not knowing it is Vodafone. After 10 yrs of loyalty I have moved on...to Telstra Next G. So far as promised!

Get your act together Vodafone
Tony
South Morang
VIC

Constant call drop outs and they suck your money up without giving good service. They charge like wounded bulls & give very little back.

Now that I have your attention,
Vodafone is excellent in the field of - appalling...
Honest to god I have spent more than 24 hours of my time to customer service having issues unresolved.
I have missed job interviews, meetings with friends and given my stress levels a good kick start.
Billing issues with the USB internet, poor customer service (so much so that they blamed me for the faulty device), extended periods of time taken to correct errors made on behalf of customer service reps, it goes on and on
I also think the merge with 3 has made vodafone coverage astronomically worse.
People with control need to fix the endless problems that is Vodafone Customer Service.

I wish the people behind this class action all the best.

Vodafone has to be one of the most frustrating companies to deal with and to be a customer of.

Customer "Care"? I've never felt any 'care' over the phone - sitting on hold for an hour was as long as I lasted before giving up to find an email address to air my complaints. That way at least I could communicate and make the most of my time whilst I waited for a response.

My billing appears incorrect and hadn't updated my 'best mate' number so that I could receive free calls, leading to over charging. Then I find out that after being a loyal customer for a number of years that I care not to remember, that if I signed up to day I would be receiving nearly double the value for the same amount of money. It would be nice of vodafone to reward customer loyalty by atleast offering them the latest deals instead of leaving the owness on us to find out what the latest plan value is and request to be changed accross to the new version of the exact same plan. Fortunately, they would let me transfer my plan.

Don't even let me get started on reception. I can't make a phone call from my bedroom. Enough said.

Can't wait until June when my contract expires.

I tried to call to cancel my mobile broadband When I finally got to speak to someone, I was told they couldn't look up my account with my name and address. I was going to complain, then I got hung up on. I called again with the SIM number and was on hold again, so I left my number to get someone to call me back. I finally spoke to someone who went through all my details, and then told me I had to speak to the cancellations department. I was put on hold for another 55 minutes, waiting to speak to the right department. When I finally got through I had to repeat everything again and then dodge repeated attempts to get me to stay with Vodafone. How about no.

I travel a lot around Queensland and Northern NSW. I was told coverage would be okay but in most instances, my mobile fails regularly about 500-metres outside any city or town centre. Even in Rockhampton Airport, the mobile works in one spot but not in another within the same building... I seriously cannot wait to switch to another more reliable provider when my 24-month plan expires.

After my mother purchased an iPhone 4 for me about a month ago , I have had messages that take a day to come through, reception drop outs in suburban areas of Perth. The reception is no where as good as Vodafone make it out to be, and I am wishing that I stayed with Telstra, but I am on a 24 month contract so I have to stay with them and put up with their crappy service.

I ported out of Vodafone to Optus, so the moment my number ported, i couldnt sign into the website to get my payout figure (of course) because my number is no longer with Vodafone. My bills are sent to me via email.

A month later I recive a debt collectors notice, right ok, no bill at all before this.
SO of course i call vodafone and i explain whats happened, they reply oh well thats no problem sign into your account on the website and get your payout figure. uh WTF, so after asking for them to mail me out a copy of my bill they reply oh no we cant do that, you have Email only requested.
UM SEND ME A BILL idiots. It took a month but but got the bill finally.

Can not run my business with that carrier!! They keep telling me there nothing wrong for weeks now!

Ordered a new iphone in August thru 3, my current carrier... still have yet to receive this, and yet I am being charged for the handset for the last 4 months and delivery fees for the handset, that was never shipped from the warehouse...!!??
WTF VodaFAIL < 3 !!??

I spend over $700 a month even on a cap, i have more drop outs and poor reception then ever before

I am going to cancel my contract tomorrow.
Vodafone constantly dropps out with network error connection.
No 3g at my house.
Lara drives me to the point insanity and you cant talk to a real person.
Plus i think they overcharged me on my last bill, which is so hard to understand.
Not hAppy!..

IM GOING CRAZY

I signed up to vodaphone because i got told it was good. Since i have been with them:
-most of my calls drop out
-i hardly ever have reception
-even if i do have reception, people try to call me alot but it just goes straight through to voice mail
-i signed up to a $49 a month cap and up it to the $99 unlimited a month, and when my bill came it was over $200 i think it was, i rang and told them it was wrong but i still had to pay it. It was suppose to then be fixed but it happened again, and i had to pay a higher bill yet again. It then got fixed but i had to wait until the next month for it to start.
-i cant wait for my contract to end so i can change to a network that actually works.
*im a very dissappointed vodaphone customer*

Got a voicemail notification today that was left on my phone on Saturday... 3 days ago!!
My reception randomly drops out, even when i know the coverage is good in the area.
Pleased to hear im not alone with these problems, but considering changing mobile phone companies

I have connected 3 x mobile phones and wireless dongles for our sales staff:
- I was told by the Vodafone Business salesman that the phone will automatically connect to the Telstra network when not in range e.g. rural travel. I don't get one ounce of coverage from Bendigo to Mildura on both major highways. I have had to purchase Telstra prepaid phones for my entire team when they travel to rural areas of Vic for SAFETY reasons.
- without fail, when entering both Citylink tunnels calls all calls drop out by firebox 18 (sad that I know this!!) - WITHOUT FAiL
- I live 10kms from Melbourne CBD and cannot get better than "poor" status on the wireless dongles and consistently is forced to connect to EDGE.
- I consistently receive voicemails on my iPhone well after they should have been received.

Bring on October 2011 when we can give them the boot!!!

I have a Vod broadband and for 1.5 months I was not able to use it due to broken modem and I was stuck with " Lara" who wasted about 5-6 hours of my time over the phone. They were still sending me bills! Finally had to resort to threatening emails to make them sort my internet

i have used Vodafone for 2 years now and i have had troubles with 3G - it never works, and the time that it actually works - have to wait 10mins to open a page on my iPhone which can get really frustrating. Reception is pretty bad when instead of the reception bars i have 'Searching...' most of the time, and trying to make phone calls i need to go through a numerous failed calls before it actually rings...not happy.

Most days when I am at work (in the CBD) I get voice mail call backs from VF advising I have one new voice mail. I didn't think much of it at first, but when it started happening on a daily basis I was getting pretty annoyed having my important phone calls being diverted to voice mail due to lack of reception. Not much I could do about this as I guess that's how VF is, and when you ask most people what they know about VF, they will tell you the lack of reception they have. I did not know about this site until this hit the news tonight and wanted to voice out my frustration as well. Also when I am in my house I have zero reception and as I have a work Telstra sim which maintains 100% reception in my house.

I was with 3 and receving nil to 1 bar of coverage in the city. Vodafone contacted me to transfer to a different type of mobile broadband connection, with supposedly better service. I am unable to connect and was told by the tech team (after being hung up on twice) that I was sent an outdated cd to load the program on my computer and that I need to update this via the internet... how can I do this if I don't have internet?!

I travel for work and have experienced virtually nil reception in Tasmania ( only at the airport ), daydream island, limited at Hamilton island and then that's not even starting in on the places that lack reception in the general Brisbane city area, delayed texts and sending of messages. Also went to Japan and Spain and had issues connecting to associated carriers. I'm sick of only seeing one bar of reception and having to contort myself into weird positions to try and keep that one bar whilst I finish a call.....

I'm amazed at the decline in standards from Vodafone over the years. I joined 7 years ago on the old 'No Plans' and was always really happy - great customer service, reasonable coverage, good deals, competitive prices, and I used to get a present from them every year for my loyalty. I've since gone on to have capped plans for my phone and mobile broadband in the last 3 years, and don't have too many good things to say about the company anymore.

I get reasonable service on my mobile, but mobile broadband is a bit of a joke. Coverage is VERY limited - I've never had more than 2 bars or 'Poor' service. Not to mention it recently dropped out completely for about a fortnight. Right before exams. Thanks. The same thing happened to several of my friends at the same time.

The worst thing though is the customer service. I've never gotten through to the right person/department straight away when calling, and I've often had to call multiple numbers. Setting up my mobile broadband, I kept getting told the number I had called wasn't correct - despite using the number that was in the setup instruction booklet, or calling the number that the previous operator had told me to call.
Recently trying to upgrade my plan, I actually yelled at an operator. Not intentionally, but I let out a loud, stern "NO!" when the person that I had been transferred to to change the plan attempted to transfer me back to the department I had just been transferred from.
In another instance, when trying to find out what was going on with a mobile broadband error, I spent 20mins on the phone, just to have the operator repeat my problem back at me and tell me that myvodafone.com wasn't working. Which I had also mentioned to him (and which it pretty much never is anyway...)
These things are frustrating, inconvenient, and a waste of all of our time. I don't mind being put on hold or transferred if my problems are going to be fixed! I think vodafone customer service suffers from a severe case of micro-management - no one person ever seems to think the customer's problem or issue is their responsibility!

Grrr vodafone. Grrr.

Live in Perth - several places in the metro area do not have coverage, including friends' houses. I don't mind if remote country areas have bad coverage, but anybody would think that a metro area and and area shown with coverage in their maps should have at least a signal! Called Vodafone about problem, waited 2.5 hours, and was passed between 4 different customer service officers. They refused to allow me to cancel my contract. They merely moved me to a lower plan, saying that they would not allow me to exit my contract freely, because my house had coverage. That's ludicrous - a mobile phone should be able to be used anywhere where coverage has been shown!

I have sorted it out with Vodafone support after spending approximately 4 hours with Vodafone support outsourced from India.
When I had purchased new Vodafone prepaid mobile and recharged it with $30. I was able to receive incoming calls. However it was impossible to make outgoing calls. I was able to send SMS messages, however they arrived with strange source number, so it was not possible to reply to that number.

I checked for coverage in my area and was told that the area was in the purple 3G network coverage area, but I have nothing but problems with dropouts and bad data speed. When I complained about the service I was receiving I was told that the service was undergoing an upgrade in my area and would improve, that was a joke!Unlike some people I have always received good phone service but will leave Vodaphone for good soon if my internet does not improve. My contract is almost up and a lot of other companies have great deals,I too hate the mighty telstra and will never return to them, think I will try iinet.

i have been using vodafone mobile since i arrived in australia 3 years ago, the first two were on contract...except, i had continually dropped offline, once my contract was up i went to prepay (you'd think i would have learnt by now huh)...only to find vodafone were still charging me for a service i wasn't using or satisfied with, tried to contact them to express my disgust..guess what...that was a no go too...Lara irks me something chronic to say the least, short of throwing my phone against a brick wall repeatedly, i finally get thru only to be frustrated even more by the human i speak with. Aaarrrgghh, quite often you will see an occassional status update from me regarding vodafone to get their sh*t together. thanks for the opportunity to vent.

i can go an entire month with out making a single phone call and just txt but when i need to call a number i dont know i call directory assist (123) and ask to be connected and have the number smsed to my phone.... i had a number shot back 10 times! enough that i could not hear the person i was trying to call and had to hang up and dial back costing me more money.... jesus christ i cant wait to end it.

Can't view my postpaid bills because website says my number is not registered with them! I've been logging in for one year and now suddenly it doesn't work! Why do I have to pay if I can't even view my bill? Customer service hanged up on me twice, after thirty minutes of being "on hold". I have an iPhone 3GS. Voicemail display service no longer works (used to list my voicemails on iPhone). My voicemails don't come through until at least a few hours later or even days later! Time on voicemail also wrong. I also experience call drop outs even when I may in populated suburbs/areas. I can't always call people - says "call failed" - even though the person I am calling has good reception. At my work, people on certain other networks have reception - not me. I have to quit Vodafone asap!

All of last week I couldn't make any calls or sms out nor could I receive any of them. I keep dropping out of internet coverage (if I'm lucky to get any). And when I tried calling their customer service to ask if they have any issues, I was simply told that they have not received the memo or notification. I was also locked out of my online account for using the correct password and answering my secret question correctly!

Also I could never send picture messages in my own house, they just wouldn't send which was so frustrating as I love to just take a quick pic of silly things, like what I'm eating, wearing, doing etc and to not be able to send them right there and then was extremely painful !!!

every single call drops out within 3 minutes. voicemail notification is late. frustrating! I have a contract with vodafone to provide a mobile phone service...I think they are breaching the contract. And as for their mobile broadband - completely useless.

I was wih 3 and finally got out and moved to vodafone. As a lot of friends had it with no problems. since vodafone and 3 have now mirged the service is now worse then ever. It was my birthday on the 23 dec and no one was able to call me. msg didnt turn up to christmas day. I felt cared about. This is not metioning the other saturday when all vodafone customers in Perth had no service what so ever. I am so sick of my phone telling me the network is lost.

I have consistant dropouts all day and get no support whatsoever from tech staff who tell me to keep a record of failing service. My bill has tripled because I have to call people back. Dropouts occur everywhere even in Melbourne CBD. Make me look totally unprofessional and causes me great stress, thanks for nothing 3/Vodafone.

As I was not contactable, I did not get the opportunity to say goodbye to a family member who was on his death bed and who had later passed away, I missed out on accepting a top paying job and after all this, left to face a very angry and dissappointed family, still working in a job that pays me my fortnightly rent in wages and a network that still drops out on me during conversations.

my phone keeps dropping out .. waiting a month for new phone.. always on hold with them.... i dnt get a bill every month sent to my house... when i dial 1555 for my account details it most of the time it says vodaphone cant help me with that now.
i dnt like talking to a machine makes me more angry

I pay for a $58.99 plan for a N97, it has been put in for repair when it was only 3 mths old. The lack of coverage is discusting, with repeated messages saying no coverage when I have full bars. The trouble is once your on a plan you pay for it no matter if you have service or NOT!!Not being the usual case!!

My mother has had a mobile broadband usb from vodafone, and the coverage is a digrace! Unfortunately she is only 1 year into a 2 year contract with them. It takes about a minute just to load the google page! And about 10 minutes to load the HeraldSun homepage which she like. This is the same with any page and half the time she can't get coverage, even in central Melbourne...St Kilda Road!!!! We've rung up customer help, and they say we don't know why it's happening..."maybe you have too many trees around" is one bullshit excuse.
Can't wait till the year is up!!

I actually really like Vodafone & think its A great company I know right the coverage Isn't that great sometimes...or whenever its cloudy but It does make up for it with great costumer service(I am aware most of you may not have had this experience but in my extensive experience with Vodafone they have been exceptional) I wouldn't change networks because Vodafone is ok.could be better that's true but everything could hey.I don't mean to undermine anyone's opinions here and I hope you respect my opinion & experience here as I in turn respect yours but disagree with the slamming of Vodafone as a whole.

Vodafone doesn't seem to calculate its customers' phone bill. If you are a vodafone customers, check your phone bill carefully. I know few people (including myself) who received a miscalculated phone bill. I spent about 1 hour to talk to Vodafone and had to argue over 30 minutes. They admitted that it was their fault but they sent me an SMS again that I have to pay miscalculated amount. I had to wait another 45 minutes to talk to Vodafone. This is my bad experience with Vodafone on top of poor quality of phone reception. I switched from Optus to Vodafone because they promised that they will provide a high quality phone receptions/signal.

All my friends are with other network. Unfortunately I am the one with Three. I have constant problem with my mobile droping out calls. At last I rang to complain to three the other day. VIP customer service consultant OM, said that his system is down, and he will call back. This was on the 18th of December 2010. No one from Vodaphone has called me back to-date.This is a joke, and I am still paying for the service every month.

Signed my son up for Vodafone prepaid... was with them for three months before he switched to Telstra... said he couldn't even make a phone call in the main streets of Hobart... got a maximum of two bars of reception (out of five) no matter where he went... constant drop outs, messages getting "lost" in the system and not sending, or being sent multiple times... he was charged for every time, too!!

Horrible, horrible people... and their latest adverts are ridiculous! In the words of my son: "GO TO HELL, VODAFONE!"

Constent drop out of connection in the middle of conversation!!!! extremly annoying!!!! 3-4 times in an 20-30 min convo.

every time someone calls me or i make a call after 6 minutes and fourty seconds it drops out connection error so frustrating tried to call vodaphone but on hold longer than 7 minutes so cuts out every time i call to try sort out proplem very annoying

Oh yeah and when someone sends an MMS at 6.30pm I don't appreciate when it comes through at 1.30am and being woken, REALLLLYYY!!!!