For the last two days I haven't been able to send picture messages! This is driving me absolutely F$&KING CRAZY! I HATE VODAFONE, it's a work phone so can't change at the moment, inam an owner we have over 30 mobiles with Vodafone I will be talking to the other owners and hopefully changing carriers!!!! GRRRRRRRRRRRRRRRRRR!

a one off excess data charge in a 24 hour period of $1500. I never ever exceed my cap or use anything that has excessive down/uploads. this is an error or something and after 15 years customer loyalty they refuse to sort it out. telecommunications ombudsman here we go.

After looking at this site, I definitely will not be renewing my 3 contract with Vodafone when it expires!

I can send text but can't send pics just get alert saying network error try again later

doesn't accept my number to recharge online... been doing the same for the past 1 year though... suddenly asks me for a *valid mobile number*

I just attempted to call Vodafone with one objective - to cancel my mobile broadband contract which is past the 24 month period. After being on hold, then requesting to be called, I got a call back 5 minutes later.
After going through a few questions including being interrogated as to why I want to cancel my contract (I no longer need the service), he put me on hold, then told me that the cancellation department was experiencing system difficulties, and told me to call back in 24 hours. How is it possible that such a large sector of a telecommunications company can be 'down' - and down at the exact moment that I need them!! WHAT ARE THE ODDS.

I swear they are TRYING to make their customers hate them - whenever I call, they have some excuse as to why they can't do something simple for me. Last time it was to change my online password, and now to cancel my contract. AM I ASKING TOO MUCH!

I can't wait to be rid of them. They make everything so much harder than it should be.

Bought a broadband modem. Was told it can be unlocked for free after 6 months. Then when 6 months passed was told need to pay $25 to unlock it. Paid online but the UNLOCK CODE DOES NOT WORK!! Have talked to call centre, written to their tech people, no one is bothered. Not only was the original information misleading they have taken money and not provided the service. So difficult to contact them - everything goes to their idiotic all centre people who don't have a clue and keep send reobotic replies that do not address the problem!!

Sydney CBD is in a Vodafone time warp. No data all day, no explanation.

Get real Vodafail, you're bleeding business.

Had virtually no Data coverage in Sydney CBD all day.
Just checked the website
NSW 3G Unplanned Outage Current From 07:13am AEST 16/09/2011, some Vodafone customers residing in NSW may be experiencing degraded service & difficulties in accessing/establishing a 3G data connection.
engineers are working to resolve this issue.
Vodafone Ref. TT 673076
NSW 11:30 AEST
16/09/2011

So much for the new upgraded vodafone !

3G network is down .... AGAIN! Switch carriers now!!!

NSW 3G services are down and call centres are advising customers to call back after 24hours!!!

frustration over my internet speed and the amount that they are charging me

There is no meaningful Vodafone reception in Darwin. 3 weeks in the city and my phone showed "no signal" or "searching" for most of the time. There was no communication with the outside world. Vodafone have lost 5 accounts!!!!.......my 2 numbers and family members who are all switching to other carriers........GOOD RIDDANCE TO VODAFAIL!!!

No service. Apparently "planned outages"? If they were "planned" why were customers not informed?

I bought a Voda SIM in the UK to use on my UK-Europe trip. Put 20 pounds on the phone in Italy, and it magically disappeared 2 days later although I only spent 4 pounds of it.
Rang Voda who confirmed that they didn't know where the credit had gone, and only gave me 10 pounds back.
I used 2 pounds (roaming internet) and lo and behold, all my credit magically disappeared.
Called Voda -again-, put on hold for 10 mins (paying roaming costs off my partner's phone as mine has no credit with which to call!), and told that the reason is still unknown to them and they won't give me any credit as it'll probably disappear again.
Refer my case to the faults team who might resolve in a couple of weeks but will be unable to call me as I'll be back in Aus by the time they fix it...
In the meantime I'm stranded with no map or internet or credit to call/text, and Voda refuse to help further.

FAIL.

I recently took up 3G and my bill went from Rs 9oo or so to 323o, a tiny bit out of limit. One sms and a few hours later, they just barred outgoing calls. No warm fuzzy caring calls or anything. Online payment didn't work. After 10 yrs of being a customer and never defaulting on a bill. at least they could have warned me about the time I had to pay the bill!

I was made to migrate from Three to Vodofoney. Mobile broadband service: non existent. I call support, four times over 2 days, roughly 2 hours of hold music. The first three times, "Hello ... anyone there? I am sorry. I cannot hear you. We are experiencing technical difficulties. Please try again later." Finally get through. "Sorry our operating hours are 0800-2000." Time now 2030 (after roughly 1 hour of holding). Strange. Finally get a return call. The usual troubleshooting questions all of which I have already tried. My phone, laptop and phone on non vodafail network connect to the device via wifi. No internet. Last suggestion by operator, "Plug the pocket wifi modem into your laptop using the provided USB and see if connecting to the internet is okay." I hang up.

Extremely slow 3G data rate (especially download) during the afternoon. On IPhone 4, infinite plan... what is the point of having 2GIG of data quota when I can't even use the Internet?

Trying to use my phone in Sydney CBD...you would have thought would be pretty standard. I would say 4 out of 10 times I try to make a call there is connection issues...wtf?

Two lines both with Vodafail, cannot call nor receive calls. Can not organise anything and having to head back into the office to email, a complete fail!!!

Well i posted last week about my ongoing call drop outs, connection errors etc.

After 3 FAILED attempts at contacting Vodafail (they did not respond) I finally decided to contact the TIO. Surprise surprise, I was contacted by their "Customer Resolution Representative" within a few days.
And consumer power WINS! I have been released from the remaining 18 months of my 24 month contract, with NO EXIT FEES!!! So i'm porting my number back to Optus. I am returning my current crap phone (Nokia C7) back to Vodaphone free of charge, and I dont have to pay another cent!

I urge ALL of you to contact the Telecommunications Industry Ombudsman, and you'll likely get the same result.

All I can say is I'm very happy with the end result :)

i was using one vodafone number since 4yrs.But i got some prob with the sim.so i replaced the old sim with a new one.But the new sim is not yet activated.i had gone thrice to particular vodafone outlet.They will say we will activate,but still it not yet activated.

Where to start?

First they quote me a international data usage rate that is 100 times (not exaggerating) more than the data rate actually applied. Spent two weeks complaining to their call centre that there is a difference between 0.008c and $0.008 per kilobyte.

Went through the ombudsman and Vodafone finally reluctantly agreed that they made a mistake. I stated that after all the time wasted I wanted to cancel my contract without penalty. Was left a message to call them about this additional request and provided a number to one of their customer resolution team members. Every day for the last 2 weeks I call that number and am advised that this so called Sarah is on the phone. In total I have left 4 voicemails and 10 text messages. Have even gone through the pain of dealing with the call centre just so they can send an email to Sarah to call me... still nothing...vodafone sucks

i just want to unlock my old phone,
*first i call voda and they said there is no one there in authority to give me the code and to do it online.
*i went online and typed in the imei number from the phone and a message saying "imei not found"
*i sent a message to voda (as it gave me the option) so they can investigate why that is etc.
*they sms'd me after 3weeks waiting saying to go online to voda website to unlock the phone
Here you are everyone, this just shows exactly what they do with problems. they dont read our situations, complaints etc. just send any template responses that is not relevant to the situation and hope you go away.
this phone is going straight to the rubbish bin!!

I use a MacBook, and Firefox browser, with a frustrating issue with the pocketwifi mobile broadband.

Internet access to some sites (such as this one (but couldn't use the CAPTCHA so posted this at work), yahoo.com.au) are fine, but reported a problem on Thursday 08/09/2011 regarding access to a range of other sites e.g. www.google.com, www.gmail.com, www.myvodafone.com.au, www.bom.gov.au. Spent 30 mins on the phone and was advised the technical team was investigating with no estimated time to resolution, and to keep trying. Called Vodafone again on 12/09/2011, another 30 min call and got told the same thing, but other callers had lodged this issue with about 500 people affected. Requested them to post this issue on their outages page so people could be updated, and requested a called back when problem was resolved but was denied on both fronts.

They did offer some "consolation"... which was "credit" back for lost data but was advised I would have to call back to request it.

Why would I want to call back again after making two 30 mins calls already?

Vodafone, TERRIBLE customer service, and seem absolutely unwilling to take proactive steps to keep customers up to date on the situation. Regular updates and transparency should be a minimum if you can't provide satisfactory resolution in a timely manner. 5+ days is not good enough.

CAN PEOPLE PLEASE VIEW MY VIDEO AND COMMENT YOUR CONCERNS ; ALSO FEEL FREE TO TELL ME I AM WRONG . I DON'T MIND. PLEASE ALSO PASTE OR HASH TAG OR WHATEVER YOU HAVE TO DO IN FACEBOOK , MYSPACE, TWITTER OR ANY OF THOSE THINGS TO THIS VIDEO. PLEASE ALSO TELL ME WHAT ELSE I SHOULD WRITE IN MY DESCRIPTION. I HAVE NOTHING TO LOSE IN THIS LIFE AND WILL ALWAYS FIGHT ON " I ALWAYS TELL THE TRUTH ...EVEN WHEN I LIE...SO SAY GOODNIGHT TO THE BAD GUY; LAST TIME YOU'RE GOING TO SEE A BAD GUY LIKE THIS LET ME TELL 'YA" http://www.youtube.com/watch?v=l0-Cdg4YeEc

i wanna know is this speed/download coverage good for 3 broadband?
Broadband Speed Test Results
post code 4018 brisbane
Test run on 13/09/2011 @ 11:23 PM

Mirror: Optus
Data: 3 MB
Test Time: 18.47 secs

Your line speed is 1.33 Mbps (1326 kbps).
Your download speed is 166 KB/s (0.16 MB/s).

So i called vodafone to ask some questions about my bill...and we all know they have the "call back" feature...whereby instead of holding on to the phone while being placed on hold, they'll call you back when your call is ready to be taken...nifty idea i thought.....well it would have been if it was used properly!
So i decided to use this option, and was told by the bloody annoying automated message i'll get a call back in 2-5minutes.
So i receive a call back after 2 minutes, "good start" i thought to myself. WRONG. I have been on hold for the past 26 minutes, and still going!
FIX UP YOUR SH*T YOU MORONS!

I'm on a $49 cap with an extra 2 GB of data.
After 5 months on this contract I get my first bill for overusage of data.
I checked the data usage on the bill and I can clearly see a spike where
The data has jumped from 70 mb a day to between 220-340 mb a day.
And its continuing at the same rate. I absolutly have not used extra data
in this period. VF won't credit me or do anything. At the rate I'm going I will have used 9 gig in a month. What can I do? I need the internet on my phone.
Also my internet has decreased in quality often showing up problem with connectivity.
I need to leave ASAP.

very very poor reception, 3G always drop out. And for your information, I'm located in Sydney CBD.

Pretty much forget having a conversation from Parafield to Gawler - to many dropouts. No reception at home or office in Gawler. Limited reception along the Northern Expressway or Port Adelaide Expressway so cannot make calls. Very disappointed in service support. Rang a number of times over the past year and been told your area will be upgraded over the next 6 weeks - must be a directed response to customers. Have a prepaid through another telco and reception is good across all areas. On Vodafone contract at $200 per month and never gone over - probably because I am unable to make calls. Not Happy Jan!

I along with others had the same problem of droped calls/reception but chose to largely ignore them; in exchange for "unlimited" calls & text. Recently i sold/transferred my HTC desire HD to a friend since he was so keen on the fone and the plan i got was old school with extra GB data and i was paying out the phone for him; all for getting the galaxy s2. The port went across before i could apply for my 2nd service 10% discount. That made me :-( Ok so my fault; then i rand up for anything for members, was told i can't get 2nd service 1. Then i went in store see if they could match the online deal atleast as i liked the independant store i got my initial plan....he said he couldn't but he could still offer me an ok deal...so i tried online sales chick "Lauren" offered me 10% members discount...then i said ok look i'll tell dealer this and i'll ring you back; dealer told me i should just go for online deal...rang back the girl wasn't available...spoke to another guy who said oh it's a system trigered thing sorry you got told this...we can only offer you 1 month free, then i argued tooth and nail and finally after talking to his supervisor he offered me 2 months free; i agreed ...he then sent me an email with a credit check thing; so i sent my docuemtns back and ofcoure they failed me./ when i rang back to ask why./..they said i had to do a new credit check as i was now an NEW customer; not existing...and veda credit had a hit against my name and also i had made an application & it declined in the last 30 days...which is totally untrue. so i rang vereda credit or watever those useless uncontribuiting people to society are called; and they said ah no sorry we don't do vodafone checks...call them again and ask to clarify; so sure enough i rang back up and i was told...oh sorry the online application maybe was something in our system but no it's just this 1 application and dun & bradstreet sent us back a credit hit...and i am like ok and i was a customer of yours till 5 days ago and direct debited and not in arreas and now i am a NEW customer and you will take some report over keeping me as a customer and having my final payments cleared off...after numerous calls to numerous departments ofcourse these guys woldn't budge...most of the people are fine but in the end they are all robots to the system...i really hope all these people lose everything they have and default on every loan they have and then see how it's really like when u really default. i don't even know what that stupid credit hit is...could be 1 little personal paper bill unpaid from the 3 times i've moved in last 4-5 months building houses...but don't worry they've stuffed with the wrong guy they will get 0 from their outstanding balance and all this could've been avoided if someone from credit team gave me a call and understood the fact i am now having to wait 10 days to get a crappy report that states some measily 100-200 bucks was unpaid 4 months ago...in the meantime i can't port my old post paid number in my name coz i can't get service and i have to harass my friend (more like acquaintance) into porting this number to pre paid and then into my name which will take more time (oh and already it's taken them more then 7 days to port his 3 number to vodafone and it still hasn't been done) i think vodafone should get out of australia...and go back where it came from...if it wasn't for the infinite plans nobody should ever connect to them.
also their call centres staff 50% of the time can't understand things even when u spell them out...i would only recommend vodafone to a dead person.

This is the editorial from the Sydnet Morning Herald editorial regarding Vodafone and other telecommunications companies --

"Your call is important to us"

MARKETING researchers refer to a critical tipping point at which customers become sworn brand enemies, consumers so passionately enraged by service failure that they will bad-mouth a company at every opportunity and go out of their way to sabotage the business in any way they can.

The "Vodafail" website is, unfortunately, a good measure of the extraordinary level of customer rage among telecommunications consumers. The parody site offers dissatisfied customers a chance to share their pain - and compete for various dubious honours such at the longest time spent on hold (257 minutes continuously). The site was constructed by a frustrated customer during the time he wasted trying to resolve his problems with Vodafone, which makes an obvious point. Yet the telecommunications industry has been fully deregulated since 1997 and such competition is supposed to deliver price and service benefits. What has gone so wrong that more than 200,000 Australians complained to the Telecommunications Industry Ombudsman in 2009-10, double the number of complaints annually in the considerably larger British market?

First, Vodafone is no standout when it comes to poor service and confounding consumer information. It seems all telephone companies go out of their way to exploit the increasing complexity of telecommunications services to their advantage, making consumer choice virtually meaningless.

Take the so-called cap on which most mobile phone contracts are based. "Capped" means limited or shut off, and so implies a maximum payment. But in a phone contract a cap is a minimum payment. Go over the cap and call prices and data costs rocket.

One case highlighted in an Australian Communications and Media Authority inquiry, released last week, featured an overwhelmed father who was unable to determine when his daughter had reached her $129 cap and found himself facing a $4544.71 monthly bill. Research by the Brotherhood of St Laurence found that if the first 15 hours of mobile phone use cost $79 a month, the next 15 hours put the bill up to $889. Other consumers are paying too much for plans far above their usage. With smartphones and service "bundling", the market is just getting more complicated. The authority's proposal that ''cap'' and other misleading terms be banned and that the true, comparable cost of a two-minute call, for example, be disclosed makes good sense. It's up to the phone companies to turn their reputations and service levels around. It would be real failure of the market and the industry if regulators have to step in to clean up the mess.

QUOTE FROM SMH: "MARKETING researchers refer to a critical tipping point at which customers become sworn brand enemies, consumers so passionately enraged by service failure that they will bad-mouth a company at every opportunity and go out of their way to sabotage the business in any way they can."

Read more: http://www.smh.com.au/opinion/editorial/showdown-on-main-street-usa-20110911-1k417.html#ixzz1Xi0fmTxQ


That quote sums me up perfectly.

Been hearing for sometime that Vodafone are fixing everything and it's all going to be great. Yet walking through the CBD in Australia's largest city, I can't make a phone call...

Pitt St, Sydney, is not exactly the Outback now is it Vodafone?

Ironically I was only making the call as 3G data was so slow I couldn't look up what I needed - yeah, Google searches are really taxing on the network.

Anyway, it seemed easier to phone a friend for the info, but Vodafone had me beaten there too.

Bring on contract expiry.

I signed up a two years contract with vodaphone, it's a $59/month cap plan. The sales person told me that I have $350 credit each month to use, and I asked him if that includes international calls, he said 'Yes' and saying it's about $1/minute. My first month bill turned out to be over $170 because of extra international calls not covered in the plan while I was having almost $300 reminding in my credit. It's bullshit! I went to the store, and a different sale person saying the international call is not included, and ask me to check with customer service. Another time is when I went overseas and sent one email via my iPhone to Australia, and they charged me $83 for that message and wouldn't explain to me why it costs that much. The reception is the worst mobile reception I ever experienced, my company located very close to sydney CBD, and many times I don't even have one bar of signal, and whoever I called get cut off within 30 seconds. The customer service is confusing and not professional neither. I called this month to finally terminate my two years contract, and they kept asking me if I want a new plan or transfer my loyalty to my friends, and why I don't want to continue my contract. The reception was so bad I cann't even hear her voice properly on the phone, it was quite ironic! I was very upset and became quite angry, I said to her ' I don't want your new plan or any other services, I just glad this one is finished and I don't want to continue because I don't like your services at all.' I just so happy now that my contract is finally over, and I don't need to deal with Vadaphone ever again, the worst company ever!!!!!

Vodafone in India changed it's message offer. This is screwing me up so badly.

Iam located in Burwood Vic 3125. Have not had mobile internet since 6/9/11. Its now 11/9/11 and still no service. On the phone with customer service 3 times for a duration of 30 minutes at any given time. After all that and 3 phone calls later I am informed that there are network upgrades for pocket wifi service! During upgrades customers in my area will experience problems with this service. I was told that the time frame is indefinite for my service to be reinstated?! I was told to keep trying the service daily to see if my service comes back on. Cancelled my pocket wifi service as
of 11/9/11. Not good enough vodafone. I have a business to run! Signed up to a naked adsl service with iinet with a modem/router. Despite the great deal with iinet I am still out of pocket because of voda. I changed my mobile service from voda to Telstra and havnt looked back since and have been very happy despite Telstra being more expensive. Vodafone you are failing your customers rapidly! Get your act together! Telecomunictions giants can go broke too!

Yesterday I decided to update my mobile phone from vodafone to another service provider. I've been having problems with my phone since I got it and was told there was nothing I could do about. I've also had problems where vodafone have completely forgotten to send me bills. But I've just sucked it up and waited till my contract was up. Yesterday I was told that to switch from vodafone to another provider I needed my account number from vodafone. I was told that I could just walk into a vodafone store and they could just write it down for me since I didn't have a bill on me. I walked into the store and was told that I had to call customer care myself to get the account number. The staff in the store were not busy, the few customers in the store were all being looked after. And they had 5 staff members on and could have spent the 30 seconds looking it up on the computer, but i didn't question it and I thought whatever I'll call 1555. Luckily I only waited two minutes to speak to someone, but when I asked for my account number they refused to give it to me. They asked me why I needed it, I told them it was for business. Like I need to give a reason - it's my business.
They put me on hold, a minute later came back and told me they were putting me on to their supervisor. I was put back on hold, finally someone came on and again I asked for my account number. This went on for about 5 minutes. They were stalling and refusing to give it to me. I was trying to be polite, but I was so frustrated by this point. All I wanted was my account number - I couldn't believe how hard it was to just tell me. When I explained again that I needed it for business, that I was moving to another network they reluctantly agreed to give it to me if I would stay on the phone for another two minutes afterwards to go over a new plan or network problems. The person finally gave me my account number and I repeated it to confirm. They then started to go into their spiel to keep me on the network so I quickly interrupted and thanked the person and then hung up before they could say anything else. WORD TO THE WISE: because I was very unwise, If you need to change service providers, take a bill with you so you already have YOUR information on you and don't have to deal with vodahell!

I live in ryde Sydney and I now have full coverage and the Internet speed is cracking.. I also got onto a 2gb plan for only $10.

i want to know all the internet used by the no. - (PERSONAL DETAILS REMOVED)(vodafone)

I've requested for cancellation of my number multiple times but they have not and are billing me continuously. Now they are requesting for payment for the connection even though I have not used it

At the start of August 2011, Vodafone NZ screwed up their outgoing email server. About 80% of emails were simply being bounced without any attempt at being sent by their server with an error message because it thought they were spam. After a week and a half someone finally deigned to "fix" the problem. Apparently the fools had set the spam filter too high and the server was simply rejecting messages.

The following week international access to websites was broken, with website requests were taking three minutes or more to be acknowledged and start loading. Yet another week and a half before anyone at Vodafone bothered to look into it and fix it.

Then the outgoing email server screwed up again and bounced most emails as spam. After another week of "looking into it" this problem has SUPPOSEDLY now been "fixed" ... but instead of bouncing emails with an error message, the outgoing emails are now simply being deleted and never arrive at their recipient!

You try to post messages on their forum letting them know there are problems, and your messages are either deleted, hidden or you're told this isn't the right place ... and even worse, my account with the forum has been completely blocked!!

VODAFONE IS COMPETLEY AND UTTERLY HOPELESS!!!!! Xo(
They don't have any ability whatsoever to actually run an ISP and have absolutely no idea what "customer service" is.

Vodafone is the BIGGEST joke of an Internet provider in New Zealand!!

No internet, worst reception, australian version of drop calls.

Today 10th September 2011...I have had NO reception since Wednesday 7th September 2011. 3 DAYS!!! I can not get a reasonable answer from Customer Call Centre (Mumbai) I can not access my Vodafone account via Internet because for some reason my sign-in details won't work. WHY is it sooo difficult to get a straight answer??
If I have a power outage, I simply ring the supplier and can receive an answer straight away. Can Vodafone do that?? NO WAY!!
PLEASE explain this problem. I live in Ballina NSW postcode 2478. Other areas around here eg: Lismore, Casino all have "normal" reception.

$500 charge for internet usage. No change on my usage and usually only use about max 1g on a 4gig plan. had 5 gig used. Worked out it was the network failing and as such when I was dowlaoding fiel to my drop bos it would fail on 90% of dowload and restart again. Took all day to download the file of approx 100meg and as such due to network failure I was charged.
I will give you 25% discount sir for I stuff up, yea thanks for nothing.
voda fail

The last voicemail notification I received was the 10th of May 2011
Since then I have no idea if any of my clients or work colleagues have left VM messages, hindering my day to day work activities. Rang 1217 to re-activate this function. Tested it.... vodaFAIL. Everyone I know on facebook is announcing their leaving vodafail. May have to do the same.

we have been with vodafail for 10 yrs with 4 contracts at present, in the last few yrs our coverage had deterioated so much so that we have to make and recieve 80% of our calls and txts outside.I have spent hrs on the ph to numerous and very nice customer service reps in Mumbai with no solution to our problems. They have offered my all sorts of discounts but dont seem to understand "its not about the money" it about being able to use our mobiles in the house. I have now taken action with the TIO ombudsman and am now awaiting a call from Vodafail.Wish me luck !

Luckily enough this problem hasn't caused me any big issues, but I paid for something that I never received.
I had gone on a contract last year in September, unlimited calls to ANYONE in Australia, and unlimited pxt and sms. I had asked extensively about unlimited calls to anyone because it sounded too good to be true, but for $80 a month i figured it was worth it. The guys at the store had convinced me that I could call anyone, and I changed from my optus account to Vodafone.
I recently went onto the vodafone website to check up on some details and found that I only have unlimited calls available to vodafone and 3.
Called customer service and he confirmed that, as well as saying that there was no unlimited deals like that available in september, only in december.
I'll be taking this further...

My reception cuts out everytime I'm on the train passing Homebush and Croydon - both of which are INNER WEST!!!

So I texted 1512 a couple of weeks ago to check my data and it said I had 487MB left, then I called 1555 on Tuesday to check over the phone, and Lara said I had 900MB left (my cap hasn't overturned yet)then I texted 1512 again immediately after and it said I have 487MB of data left. I'm just not using my internet until my cap refreshes.

i got lured over from 3 to vodafone after they advertised an unlimited cap over the phone. i switched over and three weeks later had my phone blocked by voda because apparently i exceeded spend that was not included in my cap. I was $300 over even though I was advertised and repeatedly told that i was on an UNLIMITED cap. the staff were extremely inconsiderate and i had to talk to three separate people to get an understanding - before I had to pay it all out plus un unlocking fee so i could call, text, and use the internet. lets see how i go through the next 23 months with a voda contract..

RECEPTION CONSTANTLY DROPS OUT< CUSTOMER SERVICE IS TERRIBLE< YOU CAN NEVER GET A AN ANSWER>

My phone keeps rebooting, aparently after a some time google searching I have found out that vodafone are upgrading there 3G and is causing issues. It would have been nice to let there customers know of that fact, But then hey they can always call the 24/7 help line and still not get though.

Hardly ever get good reception. I dont think i have made or received a phone call that doesnt cut out, and i have to call the person back. The hardest to deal with is my buisness. My mobile is my buisness line, and because of the disguisting shocking reception, there are many times customers have not been able to get in contact with me. I have lost customers because they have accussed me of being rude and hanging up on them. They dont understand that i am having reception problems. My husband is with telstra and he never has a problem. Where i get 1 bar of reception he will most likely have 4 or more bars. There are a few areas around where we live where my husband will get only 1 bar, but my phone goes off line, shows no reception. This is very frustrating and upsetting. I need good reception in order to run a successful buisness, and voda phone is hurting me, costing me time and money...Please help me!

Ive had 2 days with no service despite driving thru 4 different postcodes. Yesterday customer service said I would be contacted within 4-6hrs, my problem was "urgent", their words!Today they have tried to call me but because my reception is so bad the calls have dropped out the minute I answer. I keep saying I will call them and unlock my phone and escape. But I just dont want to devote an hour of my life to a phone call with "Lara". I do however continue to spend unlimited time calling them to complain about no service??? I cant get angry at them anymore because all the smart people have moved tp optus or telstra, and Im still here. Not for much longer. Im finding a spare hour this weekend.

HOPELESS RECEPTION, CALLS DISCONNECT REGULARLY, CAN NEVER GET CALLS FROM WORK BECAUSE OF BAD RECEPTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FRUSTRATING IS AN UNDERSTATEMENT!!!!!!!!!!!!!

Very poor reception, callers regularly cant hear me but i can hear them or they only hear every 3rd word.

Ordered iphone online. System went down and now I have 2 orders. After 9 calls managed to get 1 order cancelled. 17 calls to discover the 2nd order is not arriving within 2-4 working days as promised, before I went on holiday, but 10 workings days later. So its arrived, I'm out of AUS, and I no longer want it. I have a bad feeling about this iphone and getting tied into a contract after so many calls. So arranged to handset delivered back to store. So 2 visits later, the handset still can't be officially given back. The computer lines are down...again...... Hopefull visit #3 tonight will be successful for my poor friend & delivery person. After working at Vodafone I'm shocked at how bad things have got. They need to up the ante very very soon.

Ok, so got a e-mail from 3 a few months ago saying they would wave my last few months contract if i signed up to a new vodafail plan. Called the number, and asked to be put on a 45 infinite plan (but with 1GB of data cause the GF has it) they said we cant offer you a lower plan then what you are on already (49 iPhone cap) so i say "ok, ill wait till im out of contract" on the 30/8/11 I signed up online for a SIM Only Infinite 45 plan. Website shows that it's come's with 1.5GB Data, Infinite txt/calls blah blah. Fine print says "extra 1gb promotion will continue till the 30th November 2011" so I add to cart, confirm sale all the time checking it still say 1.5GB. A week later (after Aust air post sent my order back to vodafail, Couldn't find address? Bull!) I sorted it out in store and collected my sim, paid my first bill and ported my number. Signed up for My Vodafone and checked my entitlements and data say "500mb". So I call vodafail...

1st Call: I try to explain the details and female (Indian) just repeats "No, that plan only comes with 500MB" no matter what I tell her, she is not listening. I tell her to check the website, she says "I don't need to, I know what it comes with" I hang up and double check online to make sure I'm 100% with the details... And I am.

2nd Call: Speak to another Indian male who double checks the website and says "ok, let me put you on hold..." 20 min later he returns and says "ok sir, I have confirmed that the website is wrong and you are not entitled to anything more then 500MB" after I explaining how ridiculous this is and the BS I have already been through he just repeats the same as above so I ask to talk to someone higher up...

On hold again...

5min later I'm talking to a manager who again repeats the above statement... I'm starting to get angry by this point so I inform them that it is false advertising and breech of contract blah blah... So the manager says "The best I can do is give it to you for 6 months after that you can cancel or pay..." I say this is BS, im not paying for something that was included in the plan I signed up for. Manager repeats himself again... (This is going nowhere) so I inform him I will be speaking to consumer affairs and discussing my rights in this situation. I hang up as the manager try's to keep me talking on the phone. I call consumer affairs who tell me it's false advertising at least and put me on to the ombudsman, I make a complaint. Now waiting to hear back from Vodafail... All this BS over 1GB of data!!!

I have been so hacked off with the terrible serviec, dropped calls and slow internet I phoned up complaining on Monday. They offered me 25% my bill for the next three months. I said that's not good enough and after more wrangling I got 50% off for the next three months. I accepted but the next day I got quite annoyed with the service again and phoned up to cancel my contract. I am 5 months away from the end of my contract but told them under no certain terms that they were going to terminated my contract for free, allow me to keep my iPhone which is under contract and allow me to port my number. They tried everything in the book to keep me but I just stuck at it. The call did drop twice during all this due to the crap service and had to repeat my demands. I passed this onto several people I know and they have successfully done the same. As soon as I got out of my contract I went to Telstra and handed them the porting account number and within 10 minutes my number was ported and working on a $49 plan and 1.5Gb data which is much better than the $79 plan I was on.

Give it a go and persevere. They will try everything to keep you but I told them they could offer me a Ferrari and a trip around the world but all I wanted was a phone service that WORKED.

I think I've just dodged a bullet. I had arranged to go on their $65 unlimited plan for 24months... new phone arrived.. called the numbers provided for activation and the fun started!!!
First person transferred me to another dept, but I was cutoff..
Called back, was transferred again but this time to someone who told me there is no order in the system (even though I'm holding the new phone), and I would need to talk to another dept.. they then transferred me to the central switchboard!!
After spending 20 mins trying to activate a SIM.. I will be sending it all back and going with anyone else.

Hey guys, I moved from 3 to Vodafone and because 3 is so completely terrible I've actually had fine reception & no dropped calls. Great.
HOWEVER, today I received a $900 bill for the last 3 weeks due to 'data over use' although there has been no change to my use of data.
They claim that the 8 hour data download charges starting while i'm asleep at midnight are my own fault because I didn't shut down my applications. No warning of the overuse, not notification of the phone shut down, i'm not even at the end of the billing cycle & the phone isn't overdue. Surely this isn't okay?

i don't even know what is going on

After being with 3 and complaining of limited or most of the time no coverage in my area, 3 switched me to vodafone advising that I would have better coverage in my zone. So I did, and guess what..... no coverage at all..... waste of my time.

I am lucky. My phone works as a phone. It just doesn't connect to the internet. Kind of shit when you have a nice shiny iPhone that only works if you connect to a wifi hotspot. Vodafail.

living in parramatta near Westfield very poor reception many calls missed.this is our only phone.They would allow me to break the contract @ $900.I have 10 months to go @ $45/month.

Vodafone has not updated their security cetificate, every time i go onto the pay bill link, it tells me that its they are being dog cunts and trying to steal our details again. "Security cetificate problems may indicatean attempt to fool you or intercept any data you try and send to the server."

Timed out all the way at home and occasionally in Adelaide CBD.
There's no point to get a 1.5GB plan per month with the usage of less than 50mb per months as u can't get onto the internet at all.

high bill no responsibility from company to save their costumers from exessive billing fuck u asshole vodapone

i have a 2010 3g phone, with luck i can get vodafail service with 1990 2g phone speed !!! Come on!!

Multiple

How annoying. This has been the second time in two months Vodafone has cancelled my picture messaging services. I was under the impression my messages were sent to my friends, only to receive messages from them asking why they had to download them off the internet and some bull like that.

I've taken my phone to the Vodafone store demanding to know what this and they told me that "oh sorry, your picture messaging service was cancelled". Did I ever ask for it to be cancelled? NO. And when I ask them why they can't give me an answer.

This is ridiculous. How can Vodafone get away with cancelling services without informing the customer?

This morning, I was awoken by a text message alerting me to the fact that my current months bill was in excess of $1700, and that I should call an unfamiliar customer service number immediately to avoid account suspension. Since my billing cycle only started a couple days ago, and I have recently been checking my usage every night, I was very surprised that I could have gone over, when last night there were no excess charges. Having googled the provided customer service number and finding no relevant result I began to suspect a scam, and very warily logged into myvodafone.com to examine my usage. The resultant page explained:

Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.

No matter how many times I tried reloading, I was taken to the same message. When I viewed my account summary, the only page I could successfully load, the Amount owing was more than $1900, and there was still no way to see the description of charges. So I called vodafone, (the regular customer service number, not the one included in the text) and asked many questions regarding the charges on my account. I was told that there were currently issues in their system, and they would not be able to look into my account details. The nice woman then told me to wait 24 hours and call back. As I was quite distressed that my account might be suspended, I told her that I did not feel comfortable waiting around for a full day, at which point she told me to call back in three hours, and the problem should be fixed... (It wasn't)

I am hoping that my account is experiencing the same glitch that the call center is having, and when I wake up tomorrow, this will all have been a dream. Sadly, having found his site and read a few stories that sound closely akin to my own, I feel I may be in for the long haul, and will no doubt lose a considerable balance from my bank account.

Cheers, thanks for listening to a vent.

Around 10AM on 06/09/2011 unable to make calls to any numbers (mobile or STD) in Belrose NSW area. Fail, fail, fail!!!

In my kitchen/lounge I have no reception! I constantly have to run up stairs when I want to send a msg or make a call!!!!!!!!!!!

I also lost all reception today for 9 hours because of 'maintenance' telstra never did maintenance by shutting down all communication!!!

My modem isn't working, but they refused to send me a replacement, and instead told me to get my computer fixed. I've had several people look over my laptop (including a bloke from Apple) and say there is nothing wrong. Considering vodafone keeps telling me i should reset my modem and the modem won't even reset, i guess its obvious where the problem lies. But they wont send me a new modem. So i asked to cancel my contract - they tried to charge me 359 bucks to cancel. Why do i have to pay over something that is broken? then when i said i wasn't paying that money, they told me that they would send me to debt collectors. I'm still in shock that a simple request for a new modem turned into their service staff telling me that i'd be put into debt collections over a cancellation fee (and note, that is ONLY for the fee - my account is paid and is always up to date!)

Just received a text message telling me I have spent $580 on usage not covered by my plan, I call them up to ask why I have no notification of this excess usage (1.2gb)and they tell me they have no obligation to tell me when I exceed my data usage.
Yet clearly they do, when it gets up to $580, not $200, not $300, not $400, not even up to $500, they waited till $580.
They tell me that they can now set alerts that will tell me when I am spending alot on my usage and I ask why this isn't a standard setting that EVERYONE would want, apparently they did use to send messages informing people of their usage, but apparently people complained so they stopped???
Anybody else been in this situation, do I have room for dispute being I never agreed to stop receiving these alerts ?

I transferred some business services from Telstra. To date I have been put on the wrong plan, numbers have not been ported and I have been run round and round trying to get the problem resolved. The problem appears to be the call centre(s) with calls terminating, poor call quality and language problems. I have been subjected to multiple failed transfers. Fortunately having failed to port the services means I still have reliable service albeit not the one I am paying for.

6169 post code Shoalwater WA signal has become increasingly poor over the last few months to the extent that maximum in our house is one bar and about 100 mts down the street you will get two . It has always sometimes been a bit of a problem even before 3G but you could usually find a spot by roaming around somewhere within our household vacinity . Considered getting rid of our landline but glad I didn,t as thats all we can use in our house at the moment however its quite costly when you are paying for an Infinate Vodafone plan and also landline costs . I have an iphone 4 which has always been worse than the rest of our family Nokias but these are now having the same problem so can,t blame the phones . Tried friends iphone 4 in our house with Telstra and she had four bar signal next to my one .Have been a loyal Vodafone customer for twelve years and have no complaints with their customer service staff on the phone and their stores have always been helpful . I have read all the blurp on Vodafone website and seems they are making every effort to fix this and after my complaint have given a 25 % discount off our three accounts for all of us this month so they are trying . Website states they are doing up grades in the Shoalwater area by September and I was just told on their customer care line to wait until end of September as this should fix the problem . I sure hope so as I don,t want to have to go to Telstra it is such a shame that all this is happening . Looks like Telstra is going to end up with a monopoly again then prices will soar with no competition . My husbands plan is up in November so he will have to switch to another network if nothing improves but rest of family are only 9 months into 24 month contracts so will be getting advise as to how we can get out of these if Vodafone don,t manage to fix this

Its just been in the last week or two that my service with Vodofpne has become really bad. I live in Baldivis WA and have had my iphone4 for quite a few months now and up until now, have really had no trouble!
It seems to just cut in an out all of the time and the person on the other end describes it as I am sounding like a robot.
Has anyone that use to have decent Vodafone service in this area, having the same trouble as I am?

Vodafone is crap in my area and yet i live in an inner city suburb of melbourne i have called like 5 times and complained andf they were like well if you want to leave tyour going to have to pay this much and i was like nooooo way am i paying you twats anything the problem still isnt fixed i still have a shit load of cakll dropouts and service loss :(

Sunday, 4th September no 3 G, no HSPDA....only HSUPA whatever available. Took ten minutes to load any page, over 15 for the Vodafone page, which told me there was nothing wrong with the network. Frankly the ten dollars off for the next two bills is just not easing my anger. Another day without internet in Slodafone land.

My husband and I were long standing 3 customers. We received a text offer us to swap to Vodafone and receive iphone 4's. Phoned Vodafone to take up offer and was told reception in our home area of Park Ridge South Qld was fine. So proceeded with sign over. Received phones and set-up only to find out reception crap inside our house to the point of no internet connection and call drop outs. And to receive only slightly better reception have to stand outside. We are paying $59 per month per phone for a below average service. Never had an issue on 3 coverage. I now wish we had never swapped but we were miss informed...

I have recently mved from 3 to vodafone on the grounds of emails bein sent to me that vodafone and 3 have amalgamated. I have since had bills more than $500 every month. All vodafone says is that I have been using DATA. I have been with 3 for almost 6 years now and had no issues with data usage. I don't download anything on my phone. This is not right that I have to pay for something which I have not used. Now they have diconnected my service.

Vodafone sent out the Pocket Wifi 2, which is supposedly meant to be a lot better than the first pocket wifi. Umm but I cannot get any internet whatsoever!!! arghhhhhhhhh this is pissing me off. They say it would be better but seriously it's alot shitter than the telstra interent at 64kps. Seriously Vodafone, i know you're putting 1 billion dollars into the network an stuff. But pick the game up. I'm getting full reception but interent hardly works. otherwise if it did it's really slow. Ringing customer care is useless. They go through the same technical support over and over again. and seriously it does not work.

No reception, constant dropping out, bad reception, no signal bars, not happy Vodafone! I hear of numerous people trying to escape contracts with the big red troll refusing to allow. People on Monday peak hour, when your in your car or in the train to work, ring 13 13 32 and speak about it on 2UE.

My sisters old mobile phone, a Nokia 6300, around 3 years old.
I went to the vodafone website to get the unlock pin so i can sell it on ebay.
My sister must have had like $1000 of recharge credits over her use of the phone and yet vodafone wants us to pay $25 to get a unlock key number code.
Optus on the other hand use to be (prob still is), once you recharge a certain amount, your able to get the phone unlocked for free, but here after 3yrs still not good enough.
Looks like rubbish time for the phone, such a waste as it still works great.
My other phone, i typed in the IMEI number and this message comes up: "Handset Unlock - Handset IMEI Not Found"
So 1 handset cant be found in their system, the other needs a $25fee which is more then the phone is worth.
Here come the question, WHAT IS LEGALLY YOURS!! you've paid for it over its life span and yet you cant own it fully unless you again pay them bastards.

VODAFONE IS UNREASONABLE AND VODAFONE EMPLOYEES LIE


My husband drove off for coverage of a significant lifetime event to a very new address in a very new suburb, not findable in either the Melways or Google Maps. The client was to call him on his Vodafone.

When I rang to check the number said "incoming call restrictions"

This was a surprise as we had topped up the day before - perhaps someone had made an error.

I rang to see if Vodafone could help.. I was told (after 45 minutes of constant effort with Dilip who kept repeating that he couldnt help me because I didnt know my husbands PIN) that he couldnt help. I asked for some other way to identify the account.. by say repeating details that only we would know or by other identifying details.. no such luck. I offered to pay more money if somehow the bill was in error anyway.

Dilip kept saying that

a) there were no supervisors working on Saturdays

b) he was a supervisor

c) he was a manager

d) he was the floor supervisor

e) all the supervisors were too busy

f) if I wanted to talk to a supervisor I would have to wait

all of these responses were repeated despite their contradictory nature, and despite my insistence that our need was urgent, and that if our client couldn't contact my husband then our small family business could lose a very very significant sum of money, due to not being contactable, or significant delays in a fast moving event.

I have two major gripes.

a) I wish Vodafone employees would not lie when someone wants to go to through to a supervisor.

b) Vodafone needs to have some way of bypassing the PIN in the case of real necessity such as being flexible about other identifying methods


They also removed my Vodafone facebook post.. how on earth do you get to talk to them in a hurry?

What is the point of having a mobile if you cant use it when it really matters!!

How hopeless can Vodafail be!

Took the speed issues to the TIO, Vodafail didn't get in contact until the last day (10th working day), was told nothing that they could do until 850 MHz is installed in my area however Vodafail has no plans to install it. I agreed that they give me some data as compensation however Vodafail failed to add it to my account.

Vodafail, you just lost another customer and will unlikely gain any more since I'll be telling those who are thinking to switch not to pick Vodafail.

Working one day, fail the next. Pay for something you can't use and just abuse. Troubleshoot something that's not the problem and tell you the network is overloaded with upgrades and yet still attempt to add more customers. Does not take a maths genius to do some simple mathematics formula. 1 IN + 1 OUT = 0???

Why do I have an iPhone if I can barely access my Internet???? Shocking that vodafone customers must pay for services thhey just can't deliver!! Why are they still operating???

I'm in no mess....thanks to all the recent bad press and this website I've been happily staying away from Vodafone....

Vodafone have been having problems for a while now. People need to stop doing business with Vodafone, stop renewing your contracts, and hopefully they'll close their doors.

For 2 years I have been fighting with Vodaphone over their absolutely poor service.. I have been in discussions with their resolutions and the TIO...although I got a large credit, I have been addressing the issue and found that Vodaphone is solely at fault. Recently because I asked the TIO to review it, I was told by Vodaphone to "port" my services elsewhere. Today I received an e-mail suggesting that I harrassed resolutions. Not the fact (PERSONAL DETAILS REMOVED) but more the fact that Vodaphone have been caught out ripping people off.My internet is already ported to iinet. My mobile is following. I suggest that anyone wanting great service and people who go out of their way to help a customer, then iinet is the one. I trialed their system for 3 months before deciding and it was great. Since porting my net 3 days ago. I have had 6 e-mails making sure everything is fine. As for Vodafail, time to show them customer power.

The problems I have been experiencing are, but not limited to,the following: Zero reception in areas where I usually receive full reception; Unable to make calls when I have full reception; Calls dropping out; People on the other end of the line not being able to hear me until I physically move positions (happens numerous times during phone calls); Internet only works 1 in every 5 attempts or thereabouts and when it does work it is extremely slow; People are unable to call me (it says the line is busy) when I am not on the phone and I have full reception. Furthermore, I cant even get through to Vodafone's Customer Support and Complaint Centres via my Mobile (It won't let me make the call let alone wait in queue).

My friend downgraded an iPhone4 cap plan from $79 to $59 three months after getting the phone from Voda. When I ask a w'hat-a-fail' staff for the same
deal with the same conditions as my friend, he simply replied me 'YOU CAN ONLY
UPGRADE YOUR PHONE PLANS, NOT DOWNGRADE' with an arrogant manner. After hearing
the story of my friend, he blushed and ticked over 'sorry under certain conditions we may allow customer to downgrade, but you need to sign a new plan
with us and there may be some surcharge...' BULLLLLLSHIIIIIIIIT! WHAT A FAIL!!
REALLY WANNA HAND THOSE SCUMS TO POLICE!

This is my firs post here however I should have made a move earlier!
Last December I had finally had it with no reception and dropped calls every though I live 2kms from Perth CBD! I was paying $90 a month for a ridiclous plan with a terrible handset and not getting the service I was so loyally paying for.
I called Vodafone and asked them to have my area tested for reception and heard nothing for 5 days. I then called them back and was informed that they could not offer my reception in my area so I could now exit my contract (which has 12 months left) at no charge to me.
My boyfriend was with Vodafone as well and after a second area test and another weeks wait, they came to the same arrangement.
I posted our phones back to these idiots and and they allowed us to port both our numbers to Optus no problems at all.
SIX MONTHS LATER I receive a phone call from NRG GLOBAL SOLUTIONS asking me how I would like to pay my $1000 phone bill for early exit of my account! I cant even believe my ears. Just when I thought they were out of my life they are still trying to suck every dollar out of me. I call Vodafone and they tell me the account is closed and there is no payment owing. I tell this to NRG yet they insist I send them an email outling this so I do.
THREE MONTHS LATER I get a call from them again. I tell them to SPEAK TO VODAFONE. They said they will not and that I need to speak to them and then get a reference number for payment and give it to them.
This is still un resolved and dirving me absolutley insane! I cant believe what a joke this has become - all because I just wanted to get what I was PAYING for!!!!!!
I work in law and legal action seems to be a good option at this stage...