I would never have thought that Vodafone would cause so much pain. I've been a loyal tema-vodafone for eleven years and this is the first time i've been pissed off. Here I've been blaming everyone elses phones for the call drop outs and bad reception when it's been vodafone. what's that about?
Get it together Vodafone, I wish I just hadn't signed another 2 year contract with you. I'm mighty pissed off. MIGHTY!

I have sent a letter to Consumer affairs due to Vodafone's failure to respond to my emails and failed telephone calls. Last September I received a pocket wifi which wouldn't work in my area. I returned it within a few days after Vodafone failed to pick it up. I'm still being billed monthly for it. I've also got poor reception for my Vodafone iPhone, I cannot download and use applications.

Calls drop every now and then, no ones answer the phone on customer service. the promised $50 credit to sign up which i haven't received as yet.

Ive been with vodafone for almost 10 years. The last 18 months there service has been short of nothing disgusting. Like everyone else you ring vodafone and get someone who cant even undertstand what you are saying. Turn off 3g is there typical response, i didnt sign a contract to work with old technology. Make contact on their website and wait for the autmotated response, well done vodafone you really know how to give customer service. Data service i may as well go for a walk around the block and come back and see if it has even loaded a small file. I live in in inner Brisbane you would have thought i live in the middle of nowwhere with the constant dropping out. I could ramble all day. To everyone out there lets take them on they deserve to be taken to task over there pathetic company and its so called customer service

I have just come off a 2 year contract and couldn't wait to change. I have had reception issues the entire time I was with Vodafone. Even in Sydney CBD I could not get reception. It's not like I was out the back of Timbuckoo!!!

I signed to vodafone 14 days ago , I have tried to get out from the day I was connected .
I have been given every excuse under the sun for the range issues . I have since contacted the TIO to sort this matter out once and for all . I believe problems could be settled far quicker if the vodafone staff members spoke fluent English . The lack of English even frustrates the customers even more !! I complained about range and thier solution was to turn the 3G option off , that's not a solution it's a ban aid !!!
Vodafone set me free so I can move on with my life please

I have been with Vodafone with a new Iphone 4 for 2 months and it has been the worst mobile phone service I have ever received. So, out of 20 years of having a mobile service, Vodafone has managed to screw it up in 2 months. I am so disgusted, frustrated and annoyed. Not to mention the money this has cost me from lost earnings in my business. Ive had enough of their FuXXXX BullshXX. The are liars, cheats and scamers as far as I am concerned. They dont return my calls. On one occasion I was on hold 1hr 40mins and then got put through to a useless, non-english speaking person that couldnt do a thing! There is alot more but Im getting to angry writing this.
Heath Stuart

went to Sydney for a holiday had no reception at all but all of my other friends who are on other networks were able to get reception so couldn't contact family it was so bad that my phone didn't even recognize the SIM card that was in the phone also back in Adelaide i don't get any signal in my room but my mums phone has full signal and i have no connection at all. i and considering moving from Vodafone to Telstra once my plane has ran out

I've been with them for a year and since day 1 reception has been poor at home at best (Ashfield). 1 bar 3g and when the phone rings it cuts out 9/10 times in the first 10 seconds. I have to switch the phone over to gsm when i'm home to get any lasting coverage.

I'll be going straight back to Telstra as soon as i can get out of my contract, i don't care how much they charge at least i can make calls when i need to.

My contract expired with vodafone 6 to 8 months ago and they sent me a txt message to alert me that I needed to renew my contract. I was also told that I would receive a "phone upgrade" as I was such a loyal customer. I received a new IPhhone 4 and slim sim card and there began my problems. My fiance works in Papua New Guinea and the new phone would not let me send txt messages to him and calling all the time added extra charges to my $79 cap. At least 20 phone calls later I finally spoke with an Australian Customer Service operator who said that I could send the phone back and when she received it they would cancel my contract and get me to sign up again so I could get a new Nokia Phone. Well I am still waiting and every time I call Customer Service and get an Indian I go spare. NO ONE can tell me if they received the phone back, no one can tell me the details of my phone call with the Australian girl. It is the biggest joke and I am now stuck in a new 2 year contract with Vodafail and NO ONE can help me. I have my old phone, crap service and to top it all off they keep sending me txt messages to say I havn't paid my bills which when I check my bank the money has been direct debited from my account. So as far as "SERVICE" goes, Vodafone does not comply. I hope they go down in a big way.

i work in the film industry, and joined vodafone because of what i thought was an amazing cap deal they were offering. I use my phone, ALOT, And need to be contacted 24/7, so thought there 114 cap a month was great.

Ever since i have joined after leaving telstra, all i have experienced is TERRIBLE coverage, (coming from telstra its very frustrating.

I am receiving up to 7/8 voicemails in the middle of the night from messages 10 days earlier. Not good enough.

But the worst, was the deal with my cap was that i had all local phone calls included. When i bought myself an international phone card, which required me to call out from a local number, what vodafone said was in my cap, they charged me for ALL of the international calls, NOT just the local number i dialled to get out of the country. When i queried vodafone, all they said was that "that particular local number" is NOT included in the cap. WHERE did it state that in my contract, and why do they get to pick and choose what local numbers i use and dont use. I was being double charged for my international calls. Buying a phone card, and vodafone ALSO charing me.

NOT HAPPY!!!!!

I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!! oh and before I forget, they NEED NEED NEED to remove LARA she is the most FRUSTRATING automated machine to speak to!! Hire HUMANS and they can do a better job!!

I have been a disgruntled Vodafone customer for approx 20 months (I am currently 'serving' a 24 month sentence/contract).

1 month after signing up to Vodafone I moved to Williamtown and then Anna Bay, thus began my frustration with the complete unreliability and inconsistency of Vodafone's reception.

Both myself and my partner are in the Australian Defence Force and for service reasons we live in different states. Our long distance relationship relies heavilly on telecommunications.

I am only able to get reception in one certain spot in my house and even then it is precarious and drops out repeatedly. This unreliability has caused me so much stress and hardship, putting strain on my relationship.

I am on an unlimited plan, costing approx $130 a month for a 'service' which is barely provided.

I am constantly frustated and dissapointed by the lack of reception I recieve with Vodafone. As part of my job I am required to be contactable 24/7 and have had to resort to buying a cheap Optus sim card and phone and use that as a back up. This is unexceptable.

Look, so I've been with these bung-heads for over 6 months now and it has been the worst 6 months ever. Drop outs, bad reception and when ever I try call them, the lady on the other line is like "Oh i just checked and everything seems fine, no problems" WTF. ARE U SERIOUS????? IDIOTS

I asked if I could be compensated for the loss of communication, (lost numerous clients due to the fact they couldnt reach me) and instantly, with no hesitation they said NO.

Peanut brains, the people who work there are just as bad as the companies rep.

My partner and I are both with Vodafone. We constantly are unable to get hold of each other, sometimes for hours on end. This has caused no end of arguments between us until we realised we weren't ignoring our phones or had them turned off, but the network was failing us.
This also applies to our email function on our phones...just now we are sitting beside each other - i have full service, as does he. I called his phone as a test, and got the message that his phone was unavailable...clearly it wasn't as i could see he had full service.
We are both in jobs that require us to be on call overnight week about, and require us to contactable at all times during the day. Our contracts are clearly going to have to be cancelled if our oncall obligations cannot be met. well done vodafone. I can smell a cancellation coming on....

I'm happy with unlimited plan with crazy John's but there's no separation between either shared network. There's just to many customers on their network and not enough money spent on upgrading . It's time they did

Since signing up almost 18 months ago, I have wished daily, that I hadn't. Recetion is atrocious and I'm in the Nations Capital. Messages don't get through, internet connection is as slow as dial up, and at least 10 times a day I am unable to make phone calls due to no connection. At least 70% of my attempts to call out do not succeed. I would say Vodafone is the most pathetic excuse for a telecommunications company, and I'm just counting down the days until I am able to DISCONNECT.

I rarely have reception and when I do it drop out after a few seconds. I have been with "3" for years but they tell me to turn my phone off then on again, do that 20+ times a day, try another phone...another 2 phones have the same problem. After continually complaining for 2 years someone finally told me last week "I see that your problem is that you are in the middle of a 3km dead are." What the????? Why is this the first person to tell me this??? Why is it that when I drive 5kms away the phone still doesn't work??? DO NOT JOIN OR SIGN A CONTRACT WHATEVER YOU DO.

I rarely have reception and when I do it drop out after a few seconds. I have been with "3" for years but they tell me to turn my phone off then on again, do that 20+ times a day, try another phone...another 2 phones have the same problem. After continually complaining for 2 years someone finally told me last week "I see that your problem is that you are in the middle of a 3km dead are." What the????? Why is this the first person to tell me this??? Why is it that when I drive 5kms away the phone still doesn't work??? DO NOT JOIN OR SIGN A CONTRACT WHATEVER YOU DO.

Most of the time my phone doesnt even ring, i cant even listen to my vmail because i have no coverage! Find it extremely hard to use my 3G, always drops out after a few seconds. I live only 2 suburbs outside of sydney cbd. I really want to cancel my plan and go with another provider :(

I purchased a new phone (N97 mini) with vodaphone earlier this year. All was going well until reception became crap, i would have to turn my phone off and restart it just to get my reception back. Battery life dies so so quick i cant believe it. I would go to bed and check my phone before i went to sleep and it would have a full battery life, only to wake up with it beeping because it has one bar! The phone i have has a little button on the side which you give a little flick/slide to lock and unlock, which when doing that at times the phone will freeze and i will have to take my battery out and put it back in because i cant even go to the switch off selection! Recently my icons on the menu became very small and the writing had disappeared, for no apparent reason other than 'it just did'. I have taken my phone back previously and they would send it away, i told them i need my phone for work due to calls i will recieve but they would not offer a replacement phone. I will soon be taking my phone back for a second time and hopefully they will actually care more than what they did last time. It is not fair on the customers it is not what we are paying for. We do not pay for our conversations to be, "hey its me what you .................." then be cut off. Vodaphone pick it up or you will loose many many customers.

I never get reception! i wanted to have a contract with 3 but seeing as 3 and vodafone are becoming one company, i have no way out. My best friends went on 3 and i attempted to go on 3 but they signed me up with vodafone. I now don't have the chance to call my friends or family in other states. If i am able to get out of my contract that would be amazing!!

a girl sent me some messages late at night from a cabin about 100 metres away from me wanting to spend more time together that night, i got the message 4 days later when i was 1000 k's away , i was not amused to discover that.

everytime i try connect to the internet it drops out or doesnt even connect and then i have to either restart my internet connection or reinstall it over and over again. so disappointed.i would like to have a refund on how much internet time ive lost as it still says connected when i wasnt so its wasting it. and i supposed alot of people also want a refund aswell. vodafone u suck

I just signed to a two year contract giving me 2Gb per month and now I find the service is unusable and only managed to use 100Mb in a month because 97% of the time it is so slow and stops downloading. I'm asking for my money back, so far no response from Vodafone, they just keep billing me.

I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!!

My friend got so frustrated with Vodafone and talking to that bitch LARA he fucking hung himself

24 hours for an SMS to be delivered.
Constant drop-outs in the middle of metro melbourne.
Shocking

My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.

The most service I get seems to be 1 bar and previously when my service was with 3 I had no troubles with service ever!!! They told me when changing to vodafone that the service was "THE SAME". Sometimes I get voicemail and my phone doesn't even ring! Then to top things off when starting my new contract they charged me a month in advance and when I questioned it they told me I will receive the refund when I have completed my 12 month contract. All I have to say is I'm glad it's only a 12 month contract cause Im already tearing my hair out trying to deal with them!

For over twelve months I have had no reception in my work place and at my residential address. To send a message or make or take a phone call I have to go out to the driveway or the street to get reception. My husband also suffers the same! While out I loose reception consy=tantly and my phone turns itself off! I have tried calling the customer call centre but am constantly left on hold( when I get reception) and the Vodafdone stores offer no help at all, they say they have the same trouble. My daughter has lost work because of no reception and has since gone to another carrier while still having to pay for a contract that she cannot use. We would not recommend Vodafom=ne to anyone and think they shou;d stop sponsoring racing cars and cricket and put their cash into upgrading their system and customer service.

I have lost my internet connection 3 times while trying to do this!

A typical couple of days trying to surf the Net with Vodafail

4:58:00 Lost connection
5:01:00 Lost connection
5:04:00 Lost connection
5:23:00 Lost connection
21:16:00 Lost connection
21:27:00 Lost connection

5:12:00 Lost connection
5:13:00 Lost connection
5:16:00 Lost connection
5:21:00 Lost connection
5:23:00 Lost connection
16:18:00 Lost connection
16:21:00 Lost connection
16:23:00 Lost connection
16:26:00 Lost connection
16:27:00 Lost connection
16:29:00 Lost connection
16:30:00 Lost connection
16:31:00 Lost connection
16:32:00 Lost connection
16:50:00 Lost connection
24/09/10 Lost connection

5:24:00 Lost connection
5:29:00 Lost connection

0:00:00 Lost connection
0:00:07 Lost connection
0:00:18 Lost connection
0:00:28 Lost connection
8:35:00 Lost connection
10:06:00 Lost connection
10:41:00 Lost connection
17:43:00 Lost connection
17:45:00 Lost connection
20:33:00 Lost connection

6:15:00 Lost connection
7:40:00 Lost connection
13:42:00 Lost connection
13:50:00 Lost connection

16:11:00 Lost connection
19:03:00 Lost connection
19:38:00 Lost connection
19:46:00 Lost connection

0:00:09 Lost connection
14:55:00 Lost connection
14:56:00 Lost connection
15:32:00 Lost connection
15:35:00 Lost connection
15:50:00 Lost connection
16:30:00 Lost connection
17:56:00 Lost connection
23:46:00 Lost connection

0:53:00 Lost connection
7:48:00 Lost connection
7:49:00 Lost connection
7:50:00 Lost connection
8:01:00 Lost connection
8:02:00 Lost connection
8:07:00 Lost connection
8:44:00 Lost connection
18:42:00 Lost connection
19:06:00 Lost connection

0:29:00 Lost connection
1:20:00 Lost connection
2:41:00 Lost connection

I find that the connection is bad most times specially where i live. I get cut off regularly and my network connection does not work half the time. defeats the point of having a MOBILE phone when it doens't work half the time. I pay a lot of money making international calls and this is frustrating for my family as i get cut off a lot. very very frustrating!

As soon as my phone and internet credit run out i will be switching providers. I am sick to death of speaking to someone from another country when i have a problem which is usually once a week. Why doesnt vodafone give Aussies some jobs.I couldnt even be bothered typing the list of problems i have with vodafone, im just wiping my hands of them.

I have put up with sh1tty service on my wireless broadband for just over a year - just a year to go on my contract - and I want out. Horrendously slow speeds and dropouts - wore than third world service. Go to any other country in Asia and they get a better deal than us.
Never again.
VodaFail indeed

My iphone is constantly out of service and disconnecting from the network. Then when I think it is in service and it looks to have full network coverage, people get sent straight to voicemail because it doesnt even ring!
FFFFFFFFFFFFFFFFFFFFFRUSTRATING

they've cost me relationships and work, an absolute joke, i'm totally up for the class action, lets go!!!!

I signed up for a 8gig USB modem, I was told in the shop the area i live in was is a good signal strength area, when i got home and tried to get connected the dongle wouldnt get reception unless i hung the usb modem outside the window in my apartment, even then i only had a very poor signal i tried to complain 3 months in a row i paid for a service that was barley useable. i finally cancelled the contract without charge. i was missled because wheni called to complain i was told i was in a high traffic area so it was going to be slow no matter what.

Close to Brisbane Central, yet unable to complete a call without dropout and staic , Top end Vodafone product , unfortunately under contract . Now using Partners Pre paid $39.00 Telstra special for crystal clear reception. No reply to numerous emails sent . have twice been charged late fees whilst on direct debit.!!!
Not a happy vodafane camper

PAYG wifi modem - cost++ dropouts ++

Myself and my partner signed up with Vodafone over 14 months ago, on 2 year contracts. Since day one, we have experienced constant conversation drop-outs, lack of coverage (regardless of what suburb we are in), extremely late delivery of texts and are unable to be reached with calls going straight to voicemail. There have been two emergency situations where I have been unable to be contacted which has been very upsetting. I have made over a dozen complaints to Vodafone with 'official investigations' being launched into my case. I was basically given an apology with no option of exiting my contract early without paying hefty fees. I recently took my case to the telecommunications ombudsman after being fed up with paying over $200 a month for NO service for the past 14-15 months. Vodafone is an absolute disgrace to paying customers.

I have a brand new nokia n8. It shows full coverage on the phone, but why does it keep dropping out. I tell you why. So vodafone can make extra revenue from me everytime that i call the same person. Also, I am not sure how many people said that they rang me but never got through. This never used to happen when I was with '3'. Thanks vodafone for making me choose another provider when my contract expires.

Two year contract - no reception in my house at all or my local shops! I could only send and receive texts from one spot in my house so had to get up of my ass and walk to that spot whenever I got a text!

I wrote to vodaphone 6 months ago and still waiting for a respond.The issue are that the store say one thing the customer service say another. Customer service is a JOKE. Cant get a bill right on my account. The usb is a JOKE.Every time i talk to them now the first thing they do is say sorry and heres a credit.

I stuck with Vodafone for years hoping the service would improve. One day the service completely dropped out from my whole little town, everyone that called Vodafone was told that they "are working on the lines to improve the service in your area". Bulls**t! the reception hasn't come back to that area for 3 years now!!! I gave up and switched to Telstra.

I have been a customer of vodaphone for many years and over the years i have tollerated an insane amount of (insert profanity here). I have spoken to their 'customer service' (and i use the term extremely loosely) almost once a month and have spent, in total, approximately 30 hours on hold. (What a sucker i am). The service that i have received has been appalling on every level. From miscalculations on the bill, extra charges that were not explained to me, being rushed into signing a contract, trying to get through and instead getting extra charges because i couldn't get through in time, not to mention the phone bills created with other carriers because i needed to make a call and there was no reception (shocker). I have been in situations where i urgently needed to phone someone and couldn't, other situations where i was waiting on important phone calls that never came, because my phone was unable to receive calls, because once again there is no reception. The areas that i have not got reception are not remote places, far from it. I can be in the middle of the CBD and have no reception, or in a place standing next to other people who are with other providers and still have no reception, while they have full reception. I have not only had problems with the 'customer service' and phone coverage, but the actual employees of vodaphone and the hardware. The current handset i have is the second one i have had this year and it has given me nothing but problems. The people working for vodaphone are worse than second rate, i have been in the vodaphone stores to try and sort out many many various problems and the people tell me to call the vodaphone customer service number. After i explain to them that i have a life and would not like to spend it on hold listening to static that changes volume every 3 seconds they simply tell me they can't help. How bad must a company be to have an entire website dedicated to complaints. It sure does feel good to share this though. Also, if L.A.R.A was a real person i would like to slap her face.

I am locked into a 24mth contract that doesn't finish until 08/2011. From day 1, I was mislead from the sales assistant in regards to the network coverage.. I have terrible coverage every where including major cities. Vodafone have not been of any assistance in anyway and have simply stated that I have to wait the end of my contract.. I am now counting down the months to go and I will not be remaining as a customer and nor would I return or recommend their service.. I would love an early exit from my contract and also compensated for the service that I have not had.

NH - another unsatisfied NSW Vodafone customer

After being with Vodafone for 3 years (and lots of drama) my biggest problem with them aside from overcharged bills and the like, was when the bush fires were on and I had no reception (there were always bad pockets of reception beforehand) This really was the last call literally and I switched over to Virgin!

contract is up after many years as a 3 customer. lately drop outs, slow sms, internet coverage slow and drops out. think after seeing this site is time for a change :) Sydney metro area

My 3g doesn't work half the time and the other half its so SLOW!!!

Sick and tired of paying $89 a month when most the time
I can't make phone calls, and on occasions have to resend sms's about 9 times just to get one through!!

I used to have full service a few months ago, now i generally have 1 bar with no 3G.

Vodafone Tech Support have continuously told me there are no network issues.
I even read the press release from one of the heads of Vodafone who acknowledged the problem...
the call center worker hung up on me!!
Last night it took me 20 hours to recieve a picture message.

I am currently in the process of going thru the TIO. They've past the deadline to resolve it tho...

I dont have a choice, my company is signed up with Vodafone for our email etc to our blackberries.

I also have an Iphone which performs the same functions as the blackberry, on another carrier obviously. Sometimes, email repication from my work can take anywhere from 10 minutes to 8 hours... it all depends on how fast the hamster is running inside the Vodafone Server.

This has led to me getting in a great deal of crap for missing emails that, to all knowledge of employers have been sent and by all means should have replicated.

Previously we were with Telstra, emails would hit my phone within miliseconds after being sent, everytime.

So, screw you Vodafone, Im stuck with you until my employer realises you suck fat lemons.

Constant call dropouts, and not being able to even get a connection most times.
To top it all off, I'm still being charged for the calls that drop out, and then have to pay again to call the person back a second time and finish my conversation and to apologise (although I don't know why I do as it's not my fault). No help with customer support either by having to wait on the line for over 45 minutes for the call to then either drop out or disconnect.

Got an bill for a bloke named Gurpreet in Sydney. When I called to correct them they deactivated my SIM. I had to drive half an hour to find an open Voda shop to get a new SIM since they're all being remodelled. Phone still won't work.

Three months ago I went into vodafone to upgrade to an iPhone. They told me it was free to upgrade and that i would continue to pay the same amount monthly. However they were out of stock of iPhone but they would place me on a waiting list and contact me once the phone arrives.
However one month later after no contact I went back to vodafone to find out when i would receive my iPhone. There were no notes in the system and i had not been placed on a waiting list. They told me if I wanted to upgrade it would cost extra and the plans had gone up. I was very upset because this is not what i was promised when i wanted to upgrade.
I called vodafone and made a complaint. i was very angry and i wanted to cancel my account and move over to Optus. They put me through to their retentions team and i was promised a free iPhone on the same contract i was on. Again the iPhone was out of stock and I was told to wait a week or 2 and the phone would be delivered to my home.
Two months went by and I was sick and tired of waiting. I called Vodafone and was told again that no notes and no phone had been ordered for me. At this point I was very very angry and again was put through to retentions team because I wanted to change over to Optus. Again I went through the same process as before and promised a free iphone and no extra costs to my plan. Again i was told i had to wait for an iPhone because of no stock.
it has been 3 months now since I first contacted vodafone. I still do not have my phone. In the new year if i dont recieve my phone I will call A Current Affair. This has been ridiculous.

3G data performance is woeful. Contract is up in Jan 2011 and I'm out....forever

when its windy, yes windy, I cannot send messages... and when it does send, it keeps resending until a friend sms's me to say "You're resending repeatedly"...then I have to clear my Outbox to make it stop.

I cannot keep my phone on 3G, it keeps dropping from 3G. I've had numerous people complain that my phone was switched off or unavailable, when it was not.

I have been able to get around this by turning 3G off. But this means I cannot get decent speed on web browsing.

For $70 a month its not acceptable and now they are offering $45 unlimited plans, so the network will become even more sluggish.

Was with 3, who had fantasic signal etc, but the second it was bought out by vodafone my perfect signal has dropped to no signal.

I have a brand new nokia n8. It shows full coverage on the phone, but why does it keep dropping out. I tell you why. So vodafone can make extra revenue from me everytime that i call the same person. Also, I am not sure how many people said that they rang me but never got through. This never used to happen when I was with '3'. Thanks vodafone for making me choose another provider when my contract expires.

Since signing up 19 months ago I have experienced diversion calls on mass. My phone hardly rings and goes straight to message bank. I use my phone for business..... and it has cost me a lot! Vodafone has lengthen my ring twice, but to no avail. My monthly bill consists mainly of retrieval costs from my voice mail. Drop outs, bad lines, no service in a lot of areas... it's hopeless. Can't wait for my contract to end in April 2011. I'm out !!!!!!!

Drop outs no service i work and live in a city and i cant get service at work maybe the odd text message will come through but try n reply, forget it.......... the last house i lived in (3mths ago) i couldnt use the phone cause no coverage..
Is it true vodafone is letting contracts break cause of there shit coverage??

my mobile broadband is pathetic, constantly stops working, constantly slows down to slower than my old dial-up connection, what the hell is going on?

pathetic

You all know it.

Lara is a cow, the customer service is rubbish, 40 minute wait the other day only to be told that the 'Faults' team is closed, crappy reception, dropped calls.

The good news for me? Contract expires 19th January.

Screw you Vodafone. Never again!

My calls constantly drop out. I hardly get any coverage and messagescome through days later,sometimes I cannot even send any messages. I amon apre-paidacount,but Vodafone toldmeit will cost em $30.00 getoutof theirpre-paid.....WHT?? I was also told that if I wanted to opt out of pre-paid, it had to be done by a credit card, I do not have a credit card and was promptly told (by the customer service officer, and I use that term very very loosely) to go and buy one then !!! Over Vodaphone, their service is poor.

HI I HAVE PROBLEM WITH INTERNET I COMPLAIN NOTHING HAPPEN EVEN IS WORSE I PAY MY INTERNET I CANT USE SKYPE EVERY DAY I HAVE WINDOW FROM MICROSOFT I MUST REPORT THIS PROBLEM OVER CHRISTMAS MY FAMILY RING ME AND WANT TALK TO ME OVER SKYPE THEY CANT BECAUSE THEY RECEIVE INFORMATION I AM BUSY AND THAT WAS NOT TRUE MY SKYPE WAS BLOCKED AND IS EVERY DAY I AM BULLING BY THIS COMPANY AND DON T KNOW FOR WHAT I AM PAYING THAT HAPPEN LATELY EVERY DAY.THANK YOU VERY MUCH FOR SUPPORT.

I can't even get coverage at home. If this was a remote area, I might be less concerned, but I'm 15km from the centre of Melbourne, and in the middle of a large black spot. The answer I consistently get from Vodafone is that they cover 95.82% of the population, but this close to the city, not to have coverage? And forget 3G - I'd just be happy to get sms and phone without dropouts.

I have been with vodafone for over 10yrs but in the year the service is so poor I am considering switching carriers. I cannot afford to lose money due to sms messages delayed for a day & voicemail msgs delayed for a day. 3G is a joke with vodafone.

I have been a vodafone customer for over 3 years simply. I've stayed so long because i've also been locked in for 2 years on contract and I thought all the phone companies in Australia were as unreliable as each other. There was I time I found it easy to call vodafone customer care and recieve a real person who actually knew what they and I were talking about. Unfortunatley these days a long gone. As a vodafone customer we are now battling with constant drop outs, regular black spots in highly populated areas, irregualar and inaccurate charging, constant mess ups on our plan details and serious interferrence in reception.

But where are we left? Vodafone seem free to balls us around as most of us are locked into contracts and their costomer service center is incappable of providing assistance! Many of us would have recieved an apology over the 4 or so hours we all lost in coverage a few weekends ago; this apology was followed up by free unlimited calls on the following saturday. However who did that actually help!? Most of us are on capped plans anyway, which we are unlikely to go over, let alone go over on a saturday outside of business or peak phone times!!

Now this is just their phone lines... try their broadband. It happens to be the slowest and most frustrating connection I have ever experienced with terrible download rates, spontaneous and regular drop out and constant error messages. Not to mention that it appears to be magically eating up all my credit very quickly!

I await for your solution vodafone!

I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.

Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.

I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0

Kind regards Ann Bonser

I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.

Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.

I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0

Kind regards Ann Bonser

Was a Vodafone fan for years, I had to eat my hat after swearing never to use telstra again, but three years of poor reception, dropouts, over charging of data I paid Vodafone out and and moved on. The difference is service with telstra is mind blowing and shamful.

Over billing (being charged 3 times as much on my past two bills as on the past 12 months, having used the phone no more then usual) no explanation as to why and no chance of a refund. Bills being late or no coming at all, then being charged overdue fees, still no help. Phone droping out, no coverage etc.

I have never experienced worse customer service in my life! I conitually call to be put on hold for hours on end and then the phone just cuts out! So I then have to do it all over again. I feel like I need a university degree in codes to read my phone bill and cannot understand how I can possibly go over my cap amount when I use my phone less then the month before when I was under it! Vodofone-you are a blood sucking, money hungry discraceful organisation!

Was with telstra at the end of a contract and couldn't get help from them to upgrade my phone, so decided to visit local vodaphone store in my area I did raise concerns about coverage but was informed that it would be just the same but it may take up to 6 weeks of teething as they where upgrading in our area. I am now a month away from the end of 2 year contract and the teething problems have been there everyday of the contract and guess what the local Vodaphone store has closed? Thanks for the forum to vent I was feeling like I had no choices $50+ per month down the drain...the phone never works inside my house and anyone calling me or leaving messages I dont receive until the day later (I beleive thats because I go out into covered areas hahaaha) Thanks again Adelaide Hills dweller

I have only been with vodaphone for 2 and half months and so wish i hadnt changed to them from my old carrier.

I always have limited signal or none. I rang vodaphone 2 days ago and they said my phone looked ok at their end. It is so hard when trying to make a call.

Another issue i have is this added ontop GST, which i have never had added on top before with other carriers, so when vodaphone told me my monthly balance was going to be such and such it was false, as they didnt tell me about the added GST. I brought this up with them and was told there was nothing i could do.

I do NOT like vodaphone.

Has anybody noticed that on the vodaphone website it states that the billing date is the date that your data usage is reset. When it is not. The billing date is included in the months bill and your date reset date is the date after the billing date.

Check it out!

Reception is not very good, drop outs on phone calls. Their internet is even worst! Slow and drops out alot!! I signed up for 1Gig a month of usage, with this drop out and it being slow, why would i need a gig? If i left it on to d/l 24/7 would only d/l 100MB a month! NOT HAPPY!

So quite a while back (1.5 years into my contract now) I moved from Three to Vodafone because due to each company's coverage checker, I was out of Three's 3G coverage area, but was within VF's 3G coverage. This is sort of true. If I leave my phone set to use 3G, I usually only get 1 bar or no bars of 3G coverage inside my house. This means if I get a call, I have to bolt outside to answer it otherwise the call will drop when the phone switches over to 2G/EDGE.

To solve this, I have just hard-set my phone to use 2G/EDGE permanently, which of course means my data speed is hindered massively, though it also means I get full bars in my house. I don't see how I can have full bars of one and basically none of the other. Now I've heard about this class action happening, I may try calling Vodafone and try to get released from the remainder of my contract.

I tried this recently as when I bought my HTC Magic, it said we would get "Regular updates to Android", however what I really got was one update to v1.6, and then nothing for over a year. In the end I gave up on trying to find out from VF when an update would be coming out and just upgraded to CyanogenMod myself.

Useless.

I switched from prepaid 3-Mobile broadband to one of the Vodafone's postpaid plan (~$39 a month) few months ago. On average my internet was disconnected from the system more than twenty times a day. It's ridiculous and terrible. Even worst many times I need at least two hours to be reconnected again. On the other note, it's the postpaid service but in reality it's not. I have to pay the bill before my monthly usage is finished. How come?

I had a friend who in the late 1990's travelled up and down the Queensland coast and relied on his Vodaphone service to conduct business (just calls no data). He was constantly plagued with call drop outs, missed calls, messages never received or arriving days later and after many complaints and wasted time talking to customer service he finally gave up with them when the contract ended. Sound familiar ?

Worst coverage I have ever used too much pain

vodafone promised to reimburse my money a while ago when it was sending multiple txts at once and i am thinking i myt switch back to optus...

Not received improved coverage I was promised in my regional area. Signal regularly drops out. No signal in many areas of town and including parts of my house. I actually have to stand in the street to get a decent signal. I also have a poor battery life in my phone.

been a vodafone customer for years. this all started when they joined with 3. i would be blaming 3 not them. since the join with 3 i have such bad reception. i uusually need to ring a number twice if i am at home before i can get through. before 3 though vodafone reception was almost perfect for me. also Lara has got to go. someone put her out of her misery and the customer service of waiting for hours to talk to a REAL person is pathetic. Lara can't understand a word usually and goes in a loop and it takes about 3 phone calls to even get her to go to the right section. employ more real people. cut the wait lines and get 3 to pick up their act and maybe you will have your old service and reputation back.

I have a Blackberry Bold 9700 provided by Vodafone and can NEVER get on to the internet...it says 'requesting' and then says I 'don't have enough data coverage'! No sh*t sherlock! Defeats the purpose of having a blackberry too! After 6 months of enduring this, I called up Vodafone, was on hold for 44 minutes so I hung up. Consumers can't even get THROUGH to make a complaint! Ridiculous!

i make over 100 calls a day but i dialed 200 time may be more which make me so angry

everywhere i go i eaither have 1 bar or 2 bars of reception!!.. and even then when my friends try and call me, it tells my friends that my phone is off....

when im in my house, i have no reception...
when im in an open space, or in the city.. i have no reception
and text messages take about 4 hours to go through....

this is very bad for me, and i miss out on alot, not to mention work.
ive called voda to ask how long i have left on my contract and to cancel it..
and not only did i have to pay 12 months of wots left of my bill.. but i also had to pay and extra 500.. which to cancel.. means id have to pay $1,500!
it sucks.. and coz of the price i have to stick to it, :( :( :(

I am an ex-vodafone customer. They are an awful company. WHen I was overseas last year they charged me a fortune and left me high and dry. IIt cost me a lot of money to try and contact them to get my service running again. I've dumped them for Virgin Mobile and am a lot happier with the service.

I am in heart of the Sydney and I am facing drop outs everytime. Messeges come along with added 2/3 days. In my account section, there are 2 usage history with same account. How could it be possible???

At the contract period as well, it says you are eligible to use upto $500.00 worth of value in $49.00 cap but when they put you into cap., then they will give you only $454.00 worth of value to use and when you call them to ask, they'll say you, it is inclusive of GST. I searched everywhere and it won't mentioned anywhere that its inclusive of GST and even when asked Customer Support before putting into cap., I am sure, they'll say you the same story about the value you can use but you'll hear another story when you are in cap. afterwards. Becareful of Vodafone, this company is ripping us. I am anxiously waiting to finish my contract.

There's poor reception in Battery Point, Sandy Bay and almost none in Taroona.

Battery Point is 2 to 3 km from the centre of Hobart.

Sandy Bay is 5 to 7 km from the centre of Hobart.

Taroona is 10 to 15 minutes...

The mess is on my Vodafone bill where I call people back repeatedly after the connection drops out. It feels like we're in some distant land like Antarctica as I call my work colleagues, friends and family back OVER AND OVER AGAIN.

The ensures I always pay more than the capped plan I signed up for for 24 months - at the time I connected with Vodafone, the company was promising multiple new towers and much imporved service.

I am a crazy johns customer..wish i wasn't. As we all know crazy johns uses the vodafone network. I am on the $79 unlimited cap, which includes 2GB data. There's not much point having 2GB data when it doesn't let you download anything over 5mb.

Furthermore, its a guessing game as to which messages actually reach recepitents, as well as messages i recieve from other people not always reaching me.


- Phone calls dropping out
- Cant download files
- Messages not being recieved
- Messages not being sent, even though it says they are.

While were on the subject, lets not all forget the Indian Operators, that almost every single phone carrier is using these days. If you have an issue, there's not point calling someone in India, as they 100% of the time have no idea whats going on, or just tell you "we are working to resolve this issue."

*No to vodafone
*No to Indian operators

The last 6 weeks or so its been unbelievably frustrating. Cut outs and die outs for no reason. Was the worse when I used international roaming while overseas on a business trip. Failed me most times when required for important calls. Thinking of moving to another provider after many years with Vodafone.

Bought new Blackberry from Vodaphone. Will not sync with computer make calls etc. Vodaphone service section had phone for two and had phone for two and half months. They couldn't fix. Spoke to call centre and Vodaphone would replace phone. Good I thought. Went to outlet and NO!?! This is against policy to change phones! Now have a silly contract and no phone. Using old phone!

Other thing my friends can make calls in my house on their mobilen(on different carriers) and I have no signal! This happens to me all over the nation.

I joined with Vodafone on the 11/11/10. That was the first day i had it, and the first day i had to complain. 5 hours i spent on hold that day to get my phone service hooked up (Vodafone transferring me around in cirles, from one operater to another sales operater, to complaints handeling process, i told the girl on the other line i would like to lodge a complaint, she replied "Would you like me to find out how to do that?"). After 3 days of trying myself since Vodafone did not know why i wasn't getting any signal, my phone finally worked and i got network service. It cost me $83 to call Vodafone to get my phone service hooked up, having to wait 5 hours, buying a new sim, the new sim failing, altogether this particular incident has probably cost me $150. Not to mention my bill this month which i cannot access because no matter how many times i try to register for online services to view my bill i cannot!!! And, yet again, shock horror, cannot get through to customer care. My bill this month will be small though, not being able to make outgoing phone calls, every time i try it beeps and then does not call at all, my phone drops out if a message comes through while i am in a call, it drops out if another call comes through while i am in a call, and it just plain drops out for no reason at all, is a pretty good money saver. Vodafone is by far the worst choice that i have made in a VERY long time and i want out some compensation for the 2 months (so far) of trouble it has bought me.
I have had to go out and buy a pre-paid phone (another $149 to add to the cost already spent on my bad choice of phone provider, Vodafone) to support my business when this service doesn't provide.... well anything!
Now, i will wait the estimated 10 days it will take them to reply to yet another complaint (because of the 'holidays') and hope that they come to some sort of resolution to make up the absolutely appauling service!!!!

Anyone out there know an email address for Vodafone Corporate in Australia. Or its board of Directors?
Then we Can Paste all these posts to an email and send them.
If your Vf con-nection works, that is.

My calls constantly drop out and that's even if I can get service to begin with. My messages seem to always c ome through at 2 or 3am, so put's me in a good mood wakimng me up, even though they were sent 6 hours prior. Voicemail forget it they come through 3 days later. I have had these issues close to a year now. Call Vodafone to complain, forget that, you get non-english speaking operators who have no idea what your advising them. Very sad, I've always been with Vodafone and no issues prior to this

my internet never works when it does it drops out over and over again my phone sends the same text hundreds of times charging me each tine vodfone suxs right now