Im on Vodafone pre-paid, been with them for about 9 years. I've not been able to get a balance on 1555 for months, when dialled a voice system says something like 'ok you want a balance, just a minute...to get a balance simply call 1512 from your mobile". I mean what the...
Then today I tried to send a text message, then got 7 texts instantly from Vodafone advising that i had insufficent funds. I tried to recharge online, but the system was down..an online message advised this. So I then went out to buy a recharge voucher, followed the instructions (dial 1511, but the options were different to those printed on the voucher. A voice system kept asking me to enter the invoice or mobile number i wished to pay followed by the hash key) Each time I entered it the voice said "i'm sorry, please enter the invoice or mobile number you want to pay". So in complete frustration I called 1555 (customer service), but was put into another 'merry go round', where I could speak to no-one, after trying all of the different options I did get through to someone...In India, how the hell could he possibly help me...well he tried and wished me a good day and put me through to 'someone who could help', the message "Hi welcome to Vondafone, the area you are calling is closed, we are open tomorrow from *am to *pm". I am moving away, this company is BAD!, and they leave their customers in the dark.

Cant get reception in my house or any of my family's, sent a complaint Via email and was told too bad your in contract. So im paying $50 for 5 gig of data I cant use. Good work Vodafone, your are an epic failure.

I moved from the iPhone to the HTC Desire HD, and the internet is faster, get less drop outs and better signal everywhere. Vodafone's network is still quite bad, but the Desire HD works much better on their crummy network than the iPhone, so perhaps people should change to the Desire HD, it is a much better phone as well, I moved from the iPhone 4

Have been with Vodafone now for almost 3 months....and I can safely say that their Service is CRAP! I get almost no reception at my house....calls dropout....and call quality is very very poor. But hey....Vodafone is still getting my $60 every month!! Please help me get out of my CONTRACT !!!!!!!!

Tonight i am sitting here looking at my phone and i have ATTEMPTED to call him 16 times of the 4 times it actually got through his phone was unafailable... What a joke. I recently swapped from optus because i was having serious similar problems with them. But i think i might jump ship and go to Telstra. Yep i said it. Vodafone is so fail im turning to Telstra... Thansk for nothing Vodafail.

Don't continue paying for a service they can't provide....lodge a complaint with the TIO and get out of your contract and switch to a company that can actually provide calling facilities and a 3G network.... what you have been paying Vodapain for and they have NOT been providing!

I am so angry with vodafone. I am disgusted that they can get away with providing such poor service and coverage. My internet rarely works, compared to my friends on Optus and Telstra, the coverage area is just terrible. My phone is often out of serivce. I often receive messages hours after they have been sent to me and sometimes don't receive messages at all. Messages that I send are sometimes never received. I will be changing as soon as my contract is up and telling everyone I know to steer clear of vodafone. I can't believe they are able to get away with this, as far as I am concerned they are fraudulently operating as they are not providing the service that they advertise and they are well aware of this.

Been with Vodafail for three weeks and havent been able to send a single email from my iphone. When I contacted customer service they told me that this had been the case for SOME CUSTOMERS for some time and couldnt tell me when it would be fixed. Would they let me know when email was back up? Oh no that would be customer service and vodafail don't do that!

i've been on hold for an hour and a half and this is the fifth fucking time i've had to call in less than a month. fix the data network, fix the call centre waiting time, fix your god damn website. if that automated voice tells me one more fucking time to "hang in there, we'll be with you really soon" i swear to god i will smash this phone in to a million little pieces

No network coverage at home for 2 days. On and off coverage in other areas for the last 4 days. Can't go out as I am on emergency call and can't guarantee that Vodafone will be working. I have to stay near the landline; So much for Christmas shopping food and otherwise. Try ringing Vodafone and Lara says ring monday. Reading other posts tell me that people have been waiting for 4 hours for help from Vodafone. Will Vodafone pay me the $35/hour I will have to lose to contact them? Oh no I can't, my landline has to be kept free in case work needs to contact me. For this the family pays over $200/month for 3 phones. And fee Vodafone to Vodafone, Hah.

Been all over Melbourne today, drop outs on every call today, my conference call was a waste of time. We got 25 Mobiles with VodaPain, India customer service BAD...been weeks like this!
Boss said: Making life easier! I think Telstra this week!

Vodafone couldn't even manage to get me signed up to a contract, let alone provide me with a bad phone service LOL & by the sounds of this site, I'm just happy now they failed at even that. After sending off scans of passport, credit cards, bank statements & Vodafone taking them over 4 days and 5 emails, they just rejected my application for a contract - no reason whatsoever & downright rude reply, even though my credit history is AAA. Total waste of my time & effort, but after reading through this site I'm now thanking my lucky stars.

SHOULD I INVOICE PHONEY FONE FOR $5000...THATS ABOUT HOW MUCH MONEY THEY HAVE LOST ME IN THE LAST 3 MONTHS FROM A SHIT NETWORK

Most of the time VF is ok but at my Office in the heart of industrial Sydney - Mascot - very bad reception. I find 3G data on google maps a big hassle.

I've been with vodafone for about 10 years now and it's never given me any dramas. For weeks now I've had drama's with my coverage and I've spent hours and hours on the phone to customer service with the majority of it being on hold. I haven't been able to log into my account on the vodafone website for a month now too and when I call them they just keep telling me it's being worked on. I have since asked for a copy of my bill so I can see why I've got a bill that's way over what it normally is and I was told I'd have a copy in 48hrs, it's been over 5 days and I'm still waiting. I'm sick of sitting on hold with vodafone.

On my Blackberry when I do a speedtest, in full range with full 3g bars I get a line speed of 393kbps - That is tiny 49 kilobytes per second. Plainly unusable for browsing - very page takes ages to load. Prting my number to Telstra or Optus ASAP

I signed up with 3 a few months ago for a USB modem, that ended up being a dud with 10kb/s download speeds in 3G areas from day 1. They offered to switch me over to Vodafone at no cost promising better speeds - I was happy with it and the speeds were pretty good, so no complaints there.

In the last month it has come to a grinding halt where I am now getting similar issues with dropouts in reception and slow download speeds ~5-10kb/s in 3G areas. At $49/month I expect better service than that, I didn't sign up for dial-up!

I'm just glad my work phone is with Optus. Lets hope they sort themselves out very soon because I sure as hell won't be renewing my contract or considering them in future...

I've been with vodafail for about 7 weeks so far... and i'm horrified to think what i've gotten myself into. I've had so many of my customers emailing me saying they've been calling for hours and keep getting told my number is disconnected or out of service etc, strangely according to my phone i have full signal and i do get the occasional call.

I've had my sim card replaced due to MMS not working at all, It still didn't work immediately after the sim switch until about 3 days later. Then a couple of days after that it started working again.

Since then it only sporadically works, i've been into the vodafone store only to be told theres not much they can do and to call the support line... As i write this i've been on hold for passing 45 minutes now and still no sign of life.

Surely late on a sunday afternoon wouldn't be a peak period for them you would think...

At the same time i bought the phone i brought a car charger, 4 weeks after buying it, it failed and stopped charging the phone. Back to the Vodafone store i go.. only to be told we have to send it off and it could be 5-10 working days before its repaired or replaced. It's a bloody $20 charger, it should just be replaced on the spot. However even if they could do that as per usual there wasn't any in stock! I mean come on seriously vodafail, your taking in stupid amounts of money each month and declaring big profits and yet your network is just crap...

In addition i also suffer from the usual extremely slow internet service, delayed voicemail notifications, delayed text messages or messages that just never arrive.. random service dropouts. Last week i was in an area where according to there coverage map should have full 3g coverage. I couldn't get any mobile signal at all.

how hard is it to get onto customer disSERVICE? Aside from the drop outs during the wait, they then blame your phone/your coverage area/your battery/ anything they can to fool the masses into thinking that it isnt vodafails fault. Switched sim, and all is happy now!

i thought my new iphone 4 had issues, but only to walk into a store and realise that the plastic on the cover of the screen was preventing the sound from being emitted. the vodafone staff didn't laugh or judge. sometimes its just silly things like that before the network

switched to tel$tra because vodafone was going to send me out of business - still have 1 vofafone service, i selected a website on bioth backberry bolds at the same time - tel$tra loaded quickly, vodafone took 3 inutes! it was only the weather radar page - nothing outrageous :(

I often missed call from my boss and other teams in my office and have to show my phone to tell them I didn't receive the call or missed etc. infact often they doubt me . This is a network which i am paying $69 per month, embarrassing publicaly,proffessionaly and personaly. I have to show my phones to convince them that i didn't get the call nor missed call . Untill I came to know the reason for past months mess from smh.com.au.
half the time walking down George Street, I have 'no service',missed call no records of the call etc. To attend after and before care for my kids.I am constantly receiving messages from friends up to quiet late or even a day after ... my 3G internet says full service but pages just don't load and I get the 'no cellular network' message several times a day."

Useless customer service, dropped out calls, not connection even when i have full strength,,, grrrr seems to all gone down hill with the beginning of the 3 merger

I often missed call from my boss and other teams in my office and have to show my phone to tell them I didn't receive the call or missed etc. infact often they doubt me . This is network which i am paying $69 per motnth, embarrassing publiclay and proffessionaly, personaly. I have to show my phones to convince them that i didn't get the call . Untill I came to know the reason for past months mess from smh.com.au.
half the time walking down George Street I have 'no service',missed call no records of the call etc. To attend after and before care for my kids.I am constantly receiving messages from friends up to quiet late or even a day after ... my 3G internet says full service but pages just don't load and I get the 'no cellular network' message several times a day."

As a vodafone customer for 9 years, The last year with my nokia data was fairly slow, however 12 months ago got a blackberry handset upgrade. Worst ever, internet slower, call dropouts, late messages, the works yet my fone showed Full 3G reception. Numerous calls (24 in total), being transferred from person to person to person to whoops we hung up on you, no assistance $600 to get out of contract and now with Telstra Nxt G. Never looked back except always perfect reception and data speed superb. I wish i still had my $600 though.....

i keep haveing no reception to make any call, and call drop out so often that sometimes i just give up..... whats happening here

Let's see if you actually allow this on your website or are you blocking everything that is not a complaint, vodafone has given me a fantastic service, granted not all perfect, but really who is perfect I was with telstra for years and I had nothing but major issues it's people like you that really causes all of the problems, the fact that you actually have taken the time out of your what must be a sad little life is quite pathetic but this web site has given me something to laugh at ... You

I am on the Central Coast of NSW. Over half the time I call out I do not get a connection, just a soft, sad 'beep', and the green call icon turns red, with the message 'call failed'. This despite a 3 bar signal and 3G icon showing. Calls to support, via the totally disfunctional Lara abortion, if they are ever answered, get you a Mumbai caricature Indian reading lies from a script, with no ability to look at your computer record, your account, or anything. We got a data transfer charge of $157 against my wife's account on a day when she was helping her aunt move house, and her phone told her 'no signal' for 23 hours. (This is, by the way, less than 500 metres from the biggest shopping mall on the Central Coast). It took me over six hours of waiting, and inane non-conversations with the useless Mumbai contingent, before I was put on to an actual Australia based person, who was, surprise, surprise, was actually rational and able to think, who reversed the charged, and did a re-calc of our account, from Day 1, whereupon he found we had been overcharged well over $300 in three months.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.

After haggling with rude and unhelpful Vodafail customer service people when my prepaid was billed TWICE (I left it with my bank in the end, as it was getting nowhere and their customer service tried to recharge me after my bank chased them!!) NOW I'm cut off entirely - no service whatever for the past few days. I'm in the inner city, Sydney FFS! I may complain to the ombudsman, but easier, I believe, to complain with my feet - come monday I'm ditching Vodafail and switching to a new provider. I suggest you all do the same!

Yes, they have their problems, but running a Telecom network on a budget isn't easy. You get great rates, in return for putting up with teething problems like this.

If you really can't stand vodafone, then don't shop with them! Switch to telstra, and have a great network, but don't complain when you pay for the privilege.

I cannot make any calls, a messages says I need to recharge but I understood I had to end of January 2011 before my 365 day plan expired.

Not only do i get no reception they never send me my bills ive complained and complained changed my address 5 times and still nothing.. then they cut my fone off.and want me to pay 6 months bills up front before they put my phone back on and tell me they are sending them,to my OLD address. nothing but ridiculous.

(Tried to)Use(d) Vodafone for wireless broadband for 12 months until contract expired. Totally unreliable most of the time and dead slow. Now with Telstra NextG and would you believe, could not be happier. 100% reliable and fast.

DickH Gosford NSW

Have been with Vodafone for years with Blackberry devices. Switched to iPhone in March, all was ok, until the past 3 months or so. I now get constant dropouts, and voicemail messages appearing when the phone never rang. I have full bars with the phone next to me, but miss many many calls per day. often the voicemail turns up one or two days later, so my customers think i am rude or ineffactive. Have tried to call Vodafone but whilst on hold, the call keep dropping out so have to start all over again. When i did finally get through i was told there is nothing wrong with the network and must be an iPhone problem. However, we have 4 iPhones in the house, and we al ge drop outs!

(Tried to)Use(d) Vodafone for wireless broadband for 12 months until contract expired. Totally unreliable most of the time and dead slow. Now with Telstra NextG and would you believe, could not be happier. 100% reliable and fast.

DickH Gosford NSW

Text messages not sending, or not being received when I send them. Multimedia messages being received by others as blank messages. Very slow data speed, especially in congested areas even though I have full signal strength. I tried calling Vodafone and could not get through. I have lodged a complaint online and got an automated response which closed my case. I replied to that and am yet to receive a response. All in all, it is pointless having an iphone if you can't connect to the net with it. Very annoying as I travel a lot for work and am reliant on my phone to stay in touch with my partner. She got upset with me this week because she thought I was ignoring her but turns out my text messages were not getting through. Was a lot better on 3 and I am not sure now why I changed providers . . .

I run a small business with a number of Vodafone mobiles. They seem to be worst on IPhones which are almost unusable. The reception is terrible, the drop outs are constant but I really HATE Telstra, hmmm where should I turn?!?

Vodafone will be losing a huge account when our company moves away from Vodafone. Had a great deal/contract, but its a shame their service sucks.

You should all use Telstra. While their billing systems are a bit buggered, their network is tops and their customer service is improving heaps. If you have a problem with their billing - call and they assist big time or you can contact David Thodey the CEO directly.

Lara, Lara, Lara how hopeless you are.

Sick of the never ending drop outs when I live in an area that is supposed to have good coverage.

I am a doctor working in a busy hospital. Was with Vodafone for 2 years, was getting absolutely NO reception in the hospital, dropped calls virtually 60% of the time. Recently switched over to Telstra and I have full reception everywhere and never a dropout. Although the plans are 10-20 dollars more expensive per month, I'm actually using less becuase I never get dropped.
In short, I will never go back to Vodafone.

I was assured of coverage for my area thats a joke , i also have had issues with there so called customer service & there customer call centres. In short can't wait till I can get out

I HAVE HAD ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CANT HANDLE THIS....... VODAFONE U HAVE LOST ANOTHER CUSTOMER!!!!!!!!!!!!!!!!!!!

Switched from 3 to Voda and haven't had any issues what so ever. Satisfied customer right here.

I rarely get 3G connection in Melbourne CBD and am lucky if I can get a miserable connection for voice calls. 4 weeks ago I didn't have any connection at all for over 24 hours in my area only 3 kms from the CBD! I used my partner's Optus sim card and the connection was perfect.
This is not a service worth paying for! ACCC please help us get out of this useless company.

Optus, Vodafone and 3 have digusting 3G reception, as they operate on a 2100mhz frequency meaning they need lots of towers in short distances, whereas telstras need fewer towers over longer distances. On top of this, Tesltra has been building infrastructure for years, and have a massive lead over the other telcos. If you want a smartphone get it on Telstra. You get what you pay for.

3G reception in North Sydney is a joke!
Reception on Lower North shore often non-existent.
Should have gone to Telstra...

Someone from QLD thinks vodafone is 11 at 19 Dec 2010 02:52:54 PM
My phone doesn't ring. It goes straight to voice mail. I tried to tell vodafone but the queue for tech support was more than 40 minutes. I need my phone to ring because I am caring for a relative. What can I do?

Dial 1210.

Porting process after signing a new connection is terrible - people haven't been able to retain their number if they wanted to change it over some time later!!
3 can do it!

sometimes vodafone fails me

i got out not that long ago, SMS messages would arrive up to 12 hours late, phone always went to message bank even if it said it had service, very sad, dropped calls, no reception in so many areas its not funny.......

Im out and in Optus, havent had an issue since, infact after a bad storm a work collegue lost all Optus coverage, rang up, they kept him informed over a period of 3 weeks as they had to replace an entire tower hit by lightning and destroyed, after the new tower went in service is better than before the storm.

I dont think VodaFail would ever be that proactive ever.... goodbye vodfail, never to see me again!!!!

ACCC, help! Please.
Vodafone are selling a service which does not deliver to their promises.
This includes reception AND customer service.
I feel like I've been ripped off and I find it really upsetting, because if information was available I would've known better.
This is so unfair.
They should repay their customers ALL MONIES PAID IN THE LAST THREE MONTHS.

On a Business with two phones, which both have all sorts of problems like the ones listed by others. The times i have been able to hold of Vodafone (not very often) I have been told by Vodafone that many excuses it is not funny such as: there was storm damage to towers around Sydney, there are too many iphones on the network, once the merger with the 3 network happens network will improve by 15 Dec, don't no how many times have been told to take my SIM out, we are building new towers....could keep writing but its always the same it never gets better still VERY BAD !!! i questioned why i should pay my monthly bill because the service is so bad !!!

A txt message which should inform me and my wife that show has been cancelled by Sydney theatre co arrived "only" 24 hrs later. Consequences: 2 persons did not go to work that day (not paid leave), whole weekend arrangement was up side down, more cost... That is just one of many problems with Vodafone. They (Vodafone) achieved in 2010 to have worse service than 10 years ago! Maybe they need new company slogane: "One step forward 10 steps back"

Just ported out my number to Telstra. What a relief?
Took 3 weeks to get over them. Though they have great phones but no network. I think their phones are good enough to replace digital camera, ipods & ipads.
Thank god it is over now.

Ironic, isn't it, that 'Vodafone' is an amalgamation of shortened words for 'Voice, Data, Fone'. Because since I joined them, voice services have worked sporadically, data services have NEVER worked to any extent that might be considered useful, and the phone I purchased on a plan with them failed to perform certain vital functions despite being new out of the box. Luckily, Vodafone has it all figured out, I've found: their staff refuse to take complaints in store - you must call the help line (I simply refuse to refer to it as a 'customer service' line). But you can't get through to the help line without spending half your day waiting for someone to answer - that is, if your call isn't dropped! Try emailing them, and you'll receive a non-specific mass-produced response that amounts to 'We know, and we don't care to make any reparations or even sympathise.' So you're stuck. Just remember, and I swear I use this to get me through the day when every call I make cuts out and every text message I send comes back as 'failed to send', Vodafone is running itself into the ground. No customer will return to Vodafone after incidents like this, and a telecommunications company relies on its customer base. Somehow Vodafone finds it in its interest to ignore this fact. Reality: they will be laughing on the other side of their faces when droves of customers leave it, never to return. I'd prefer to pay more with another telco than pay for a service that doesn't work. And that's what I'll tell the hapless agent who calls me asking why I am switching providers when my contract term is up.

Serice is unreliable.. Even the resellers advice to eithe go for Telstra / optus .. but dont go for vodafone.

To the person from QLD. I had the same thing. If you dial 1210 it will automatically cancel any odd diverts u have. should fix it for you so u can get calls

My phone doesn't ring. It goes straight to voice mail. I tried to tell vodafone but the queue for tech support was more than 40 minutes. I need my phone to ring because I am caring for a relative. What can I do?

I just joined the network 4 or 5 weeks ago. My god if only I had known, but no one told me. When I went back in the store to complain about the poor performance (having switched from telstra) they told me that with telstra you pay for the service. So why am i paying $70 a month for with vodafone ?) She changed my sim card, but the problem is still there, i have an appalling reception inside my house, and i live in an inner city suburb near Perth. I seriously regret my decision to sign with vodafone, which was purely based on the fact that i heard that it was a great network and I relied on the coverage map on the website which is an absolute LIE. I wish i could get out of this contract and go back to telstra !

LAST WEEK THE ENTIRE STATE OF WA WAS DOWN .. NO CALLS IN OR OUT .. ILOST A DAYS PAY BEING ON CALL , I DIDNT REALISE THERE WAS NO SERVICE (PROBABLY SHOULD HAVE) BUT THEY OFFERED US FREE CALLS YESTERDAY ONLY CALLS MADE FROM WA 1200 NOON TO 2359 .... JUST A SHAME I WASNT IN WA THAT DAY ????
I HAVE WRITTEN TO THEM AND I GOT THE MASS PRODUCED WHO CARES EMAIL

The worst Company In the World..... Nobody has a clue what they r doing out there
I am happy that I cancelled my contract with them

ACCC, help! Please.
Vodafone are selling a service which does not deliver to their promises.
This includes reception AND customer service.
I feel like I've been ripped off and I find it really upsetting, because if information was available I would've known better.
This is so unfair.
They should repay their customers ALL MONIES PAID IN THE LAST THREE MONTHS.

I don't wish to be over critical so I've given Vodafone a 50% rating. But I think I'm being generous. I'm paying $59.00 a month for mediocre coverage. I live in SYDNEY not the Back of Bourke.

At first I asked: Is Vodafone Buddhist?
I'd like to thank Vodafone for the peaceful and quiet life I've been living recently. Its really quite relaxing trying to call someone I thought I had to speak to urgently about one matter or another only for my iphone to display Call Failed repeatedly every time I try and then drop all network coverage altogether.

This inability to communicate, now that it is so frequent, gives me a chance to relax, take a few deep breaths and reconsider the urgent nature of my call, especially as there seems to be nothing I can do to fix the problem. "Maybe its the universe trying to tell me something" I think to myself, or "is is Karma?" Or perhaps I should try "living in the 'now'" and not on my phone (especially as it doesn't work like a phone anymore).

Then I asked: Is Vodafone Amish?
Similarly with text messages and voicemail. Its almost a relief to not be living in the 21st century as I await the vodafone monkeys to tap out my messages in telegram format and then get them dispatched by messenger pigeon. As I live and work in the CBD and Vodafone only seems to have its pigeon fleet in the country, it can take hours or even days for a message to arrive.

Then I realised maybe: Vodaphone is an Isolationist?
I also travel very frequently to NZ, again, its really peaceful when I arrive back after being away for a week or so and realize I've have no missed calls, voicemail messages or texts. Sometimes this makes me feel lonely.
But then I realised that this saves me from having to make any troublesome return calls or follow up messages (not that I could on the network in any case).

So I'm looking forward to the next installment of Failure to see what it brings, in the meantime the Vodafone billing seems to be working just fine....

I cannot believe I can't get reception in the major cities in Australia. I have a phone plan that I can't fully use due to poor reception and drop outs, and an internet plan that just simply rarely works.
The ACCC has to do something!
What Vodafone is doing is CRIMINAL!

Poor reception, failed SMS sends, delays with receiving SMSes, constant call drop outs, might as well not even have data on my plan cause half the time I can't even load sites and when I can, it's slower than dial up

we are a company with more than 10 mobiles and rely on the service for emergency's it has taken up to 3 days to receive text's lots off tel drop outs, bad service next to no customer service.this is one bad company.good marketing,poor service and no after sales service.the telecommunication industry needs goverment intervention.

My mobile does not know what YouTube is, thanks to Vodafone!! My internet allowance is 3 GB per month, which is "massive gig" to most of us. But wait, I am using less than 250 MB out of 3 GB - so poor is Vodafone network, it takes ages to download even the most plain of webpages with just text on them. I tried calling them thrice, but on an average I have waited 45 min, tragedy is I still did not manage to speak to their Customer Center. VODAFONE, PLEASE STOP TAKING NEW CUSTOMERS AND PLEASE DONT COME OUT WITH UNLIMITED OR MASSIVE USAGE PLANS, YOU SIMPLY DONT HAVE THE REQUIRED INFRASTRUCTURE FOR THAT.

I recently thought it was a good idea to get a nokia N97 on a 24 month plan on teh special. After waiting 10 days for application just to be processed and about a week for the phone I finally got it..( got to love that you can track your application and delievery and find that it never changes from being processed I found that they started billing me from when application was approved even though i had no phone.. Also found they have been overcharging me on my plan, Not providing what the plan promises (200MB data where I only recieve 50MB.) Try and get through and wait for 40-60 minutes then get connected to an operator who says hello and then drops out... 3 times this happened... What a joke...

I went to Telstra after Vfone would not fix the problem of dropped calls, service interruptions and dismal download speed, only fob me off with tests and stalling (read go away) responses. I kept a Singapore Starhub phone and it would serve as a check to see if Vodafone, Optus or Telstra had service at my home office. It corroborated my assertion Vfone did not have continuous reliable service in my neighborhood. Complaining took too much time, offered insults to my phone skills and was a waste of time. I now want to dump my account but have not done so as I fear another imbroglio. I was with Vodafone for 15 years (remember Digicall?) and it worked well overseas but in the year 2010 it did not work in my neighborhood satisfactorily.

Moved to new address, very bad coverege by Voda, called them but they denied saying "there should be suffecient coverage" and did nothing then they said we will lodge a call for a tech. Asked them what will a tech. do "make reception better in the area?!!!!!!. No answer for 3 weeks so far. VODAFONE is just bad

Vodafone kills me on a daily basis. My Blackberry disconnects and reconnects to the vodafail network more than 10 times a day. SMS and Voicemail notifications are delayed by hours. Calls drop-out all the time.

Supposed '3G' data is as slow as dial up. Shocking data service/speeds and impossible to use anywhere near my paid for 1.5Gb of data.

before moving to Darwin, I checked the 3G coverage maps on the vodafone website. Apparently, most of Darwin has 100% coverage.
Not so.
Coverage in Darwin is pretty much the CBD and a few central suburbs. I can only make and receive calls in my fofice at the centre of town. And if I want to surf the net on my Blackberry, again, it is only in the centre of town and it is SLOW.
The coverage maps are completely false adn innacurate adn now I have to keep paying this $70 a month plan for the next 12 months - even though i have no coverage! (if anyone would from Vodafone woudl like to chat, am more than happy for you to look up my phone records to see how many calls get successfully get made),
Vodafone are Vodaphonies - complete ripoff for no service,andnow way to get out of their contracts

love how with vodafone i have full reception yet can't make or receive calls or use data...

I just spent nearly a day getting my daughter onto Vodafone pre-paid. The website where I was told to do it didn't work - the link just took you to a 'Page not found'.
I emailed but got no reply so tried phoning Customer Service. Big mistake. Took about 30 minutes to get through, to finally speak to an Indian I could hardly understand. He fixed up the registration, but it still didn't work, so I had to call again (and wait...) so someone else could process the payment. About a week later I got a response to my initial email.
Will go back to Optus. Reluctantly I might add.

i am somewhere else... im in heaven from the great service of vodafone!

The customers has to wait unbelievable waiting time as they call the Voda customer care. After you get through, they are trying to transfer you around and shift your problem to other department, then you have to call again and wait more time.

I CANNOT CALL OR TEXT MY FRIEND WHO IS ALSO ON VODAFONE. I am charged for texts which simply do not arrive and when I try to call her, even in full reception, it beeps three times and ends the call before it even RINGS!!! Likewise, she can't call or text me either. SO ANNOYING!

Just 3 months ago I finally jumped ship after 16 years with Vodafone. My contract was up and I could see cracks forming so I decided to bite the bullet and try out Telstra for both my iPad and my iPhone 4.

What a relief it has been! No more walking around the house, climbing hills in the country looking for a signal.

What is the point of having a fantastic deal when the most basic of operations cannot be achieved?

Don't you love it when something just works!

nice fb page. i see you have a total of 169 likes. nearly a million, but not quite. retard

Just come out of my contract with 3 and after 6 years of great service. Now find myself a Vodaphone client. Was told all 3 customers are being transferred to V over the next 6 months and the service is able to cope. Not my experience to date with regular drop outs within the CBD which never happened with 3. Will hold my fire until I can see if they have fixed the problem as they say.

Sat 11th Dec - Perth CBD - 1130 to 1930 that night phone says full service yet when people called us the call disconnected, no calls in no calls out. A week later only after complaining online get this "response"/"excuse" i QUOTE: "Whilst issues such as this are rare, please note the network is not entirely free from interruption and we are unfortunately not able to guarantee that service will be available at all times. " PATHETIC vodafone

I cannot believe it. I jave been with vodafone for 5 years after being with optus and during that time they were excellent and had very good coverage. ATM i am lucky to get 3 bars on my phone..and that's when i am in the heart of the CBD. I also get SMS that are 4 days old one after another and voicemail that is even a week old. I know they have bought out 3 and are tying all the networks into one..but how much longer do we have to put up with this shonky service..its not like i am paying for a cheap service. And drop outs occur a lot!

what will happen if my wife one day is in distress and cannot get through to me..for me to get the msg 5 days later? Disgraceful and i am going back to optus.

I live close to the CBD and rarely make a call on my mobile that doesn't drop out at least once. About 2 weeks ago I had no service for 3 days. This was very worrying as I no longer have a landline and I was therefore unable to be contacted by family overseas when there was a crisis. I have sent numerous emails and made calls to the help desk but am always told to reboot the phone or that there is nothing wrong with the network signal in my area! I feel extremely angry that I am not receiving the service I paid for. I will certainly not be renewing with Vodafone.

I'm at Burleigh Waters, near Bond University and use Vodafone's Pocket Wi-Fi on the 8Gb/$39 offering, seems to work fine most of the time, but there have been network issues over the past few weeks with little or no signal and loss of connectivity to the net. Not using them for phone though, have iPhone on 3 with 2Gb of data, I haven't had too many major dramas with it.

Now I know why you usually have to go on a contract, it's to minimise customer attrition due to poor service or competitor activity offering better value. Contracts should be abolishes.

Stop walking into a store that has six visible signs that say iphones sold out, put a dumb look on your face, point to the sign and say "have you got any iphones"?...

I have recovery agencies trying to get me to pay $900 for a one month bill for data download, which I did not use with my two year contract with V. One month before the end of my contract using a Blackberry I started using an Iphone and was charged exuberant rates because I was not using the same phone I sign up with. Imagine, a mobile data download bill of $900. My cap was $79. How can they do that to their customers? THEY ARE CRAZY, I will hate them for the rest of my life! I also had issues with dropped services, imposed overseas traveling rates and EXTREMELY APPALLING INDIAN CUSTOMER SERVICE who don't understand the aussie language & refer you to long time dead customer service centres in Hobart! Vodafone is a JOKE, they are SELFISH abusers and corporate SHARKS!

we signed up to a combo deal, phone and internet (wireless). We live 10 km from CBD centre, we get good coverage of all networks. Then we made the switch to vodapain, don't even bother turning on the internet, called up vodaphone and we suddenly got 1 bar , they thought this was ok. the phone is unbelieveable, i can just be sitting down and suddenly i get 10 missed calls that could be a day old , 5mins old etc.
stuck in contract for another 14 months.

Guys, the other phoen companies aren't exactly perfect. Telstra can't even cancel my service without getting it wrong so I'vw swithced to Vodafone!

My broadband cable contract expires tomorrow so I called Telstra 4 weeks ago to let them know that I would not be extending. "You'll have to call back in 4 weeks as we can only cancel services immediately" was their response. I called back today, waited on hold for a while (as usual) then got someone who was unable to handle the call so I was put on hold again (as usual) and then got disconnected (as usual).

During my second call I had to explain it all again, give various forms of ID again, and eventually they found my account. After about 10 mins more of hold music I was told that they would now disconnect my broadband but as I was disconnecting a day before my contract expires that there would be an early cancellation fee but it would only be "a couple of dollars". They can chase me for that!

10 minutes later I assume that my broadband had been disconnected because my Foxtel cable TV service also disappeared. Perhaps they use scissors to disconnect you.

Phone call number three! call, on hold, explain, on hold, explain, on hold, transferred, they cant find my account despite me quoting all of the account numbers on the "One Bill", on hold, more forms of ID, on hold, Foxtel service finally resumes, still on hold, then I hang up - why should I be courteous!.
What a friggin joke!.

My customers ask why i don't return their calls.
My phone shows no missed calls.
Their phone call logs show that they called me but i never got the call.
Calls drop out all the time & I'm in Brisbane, not a remote area.
Most customers just buy stuff elsewhere when this happens, i know i would.
This is costing me money, pissing off customers,friends & family.
It is plain old poor service.
How often do we see companies grow so rapidly & make such profits that they forget how to provide basic services to their customers?

Telstra would have to come somewhere near the top of the hit parade, when it comes to the absence of Customer Service. There just isn't any, the call centre staff just have no answers for any queries, quite often they are very difficult to understand. The whole Customer Help system at Telstra, is designed to not offer help, but just hope you will go away after talking to recorded messages for anything up to half and hour. From what I am told, Optus is only a whisker behind Telstra for their petty hopeless customer service. When is Kevin 07 going to tighten up the way these Telcos operate. They are way beyond what the people expect.

I hate Telstra. I hate them. We are forced to use it at work and whenever there's a need to contact them the task is hot potatoed between the staff. Nobody wants to deal with them.

Today big fool me bought their pre-paid wireless broadband. I have been trying for over 5 hours to get thru to activate the damned thing and cannot get out of the queue. Just now after 47 minutes waiting they picked up the phone. And disconnected me.

GOD I HATE TELSTRA!!!!