I live in Huntingdale, WA and my IPhone keeps loosing 3G signal and switching back to the Edge network every few min, sometimes all day i dont have any 3G signal, and when i do have it it is very slow! I have tryed callign there customer service to complain but gave up after 45 min on hold TWICE!, there web site says i should have excellent coverage and im only 14KM from the CBD in the middle of surburbia!! Now i cant change to Telstra because im locked in a stupid 24 month contract.... I will never go with vodafone again!!

For so long i have been having major problems with poor reception with Vodafone and now the most recent problem is i am sometimes not receiving text messages and my text messages arent always received.
I have been with Vodafone for about 6 years and were always much happier with them then the other providers until recently.

I worked in the Vodafone Mulgrave Victoria call centre for nearly five years, before everyone was made redundant. The problem at that time was the culture in there. It wasn't easy to complain when you worked for them. Good on you for creating this web site.

In the past 2 years they have deleted my on-line account for no reason and I cannot create a new one, they have cancelled my Voicemail 4 times (again without reason) and diverted my calls (without my consent!) to some random guys number. WTF, Vodafone?! FAIL!

Reception issues. Pick up calls and the line is disconnected. I had to call the caller back. Good way for Vodaphone to make money out of their customers.

Constant reception dramas.

After purchased a sony ericsson from them. When I had battery problems they tried to fob me off. When they eventually sent my phone back for repair they gave me a replacement dodgy phone and they did not provide updates. I constantly had to call them. 8 weeks later i received my phone back with a second hand battery. 8 weeks for this! The phone still has issues. My plan has since run out and I am with Virgin.

Why is Vodafone getting away with this? Harden up Australia!

I live in Waterloo sydney...I have 3g internet access..are hang on Im suppose to have that.
Been having problem for 2 months now slow speeds drop outs my neighbour who is with another carries has fast speeds Im very jealous "I have about 6 weeks to go and my contract expires if the person at the call centre can speak the queens english I will cancel my relationship with them.

Dont deal with these people they are bordering on criminal behavouir.
Thye take your money for a service that dont work ..thats fraud as far as Im concerned

Have wireless internet and mobile connection with Gold Coast Vodafone - calls drop out continually, phone incapable of sending SMS, internet drops out/times out continually, so painful. Complained to local store, was told Vodafone working on tower for last 6 weeks (sure, give me a break), said have had problem since signing with Vodafone months ago. The supposedly "free" Vodafone "helpline" has NEVER worked. Have to pay for all calls to Vodafone. Not Satisfactory. False advertising. Was again told by local Vodafone store that I can go on the complaints list (I said I had complained on this list months ago). Shocking network, extremely poor customer service, I want out. Extremely frustrating - NEVER EVER WILL I SIGN WITH VODAFONE AGAIN.

I am receiving my voice messages a day TOO LATE

phone is not sooo bad but mobile broadbrand?? are you having a laugh...couldnt even keep a connection long enough to order a pizza last night...given up trying to do uni work at home...sort your shit out!!

I am receiving my voice messages a day TOO LATE!!!!

I live approx 20mins south of brisbane city in a very populated area, Whilst in the main shopping centre....No reception!! At home i have to go upstairs and put my ear againts the window to make calls,Broadband is non exsistant!!! Yet my flatmate on another network has FULL coverage throughout the shopping centre and throughout my home! Its incredibly frustrating. Ive contacted the call centre and got told to turn my phone off and on and hopefully that will resolve the issue....Your joking right????!!!! lol. Vodaphone refuses to release me from my contract even after explaining that the manager of ther vodafone store absolutley promised me that it was my old phone that was causing my reception difficultys, Ive been stuck on my contract for 9months now and have got 13 painfull months to go! Everybody in my social network is 110% behind ditching vodafone when there contracts are up. Vodafone has really let me down in there service and quality of product but what im the most angry about is there lack of understanding to say ....Yip we are in the wrong,we apologise and we will release you from your contract as we are failing to meet our side of the deal!!! Absolultey disgusting!!!! Vodafone heead this.....Your company is on the way out.....But i think you know that already!!!!!

Voicemail message received days late, several episodes of being unable to make/receive calls & SMS (plus the sms meltdown on 24/4. As i am sitting here at my desk writing this I have gone from 3 bars of reception, to 1 to 'searching.' Just got off the phone to Vodafone tech support & my call failed twice, they had to call me back.
I live in inner Melbourne & the Vodafone coverage map suggests I have excellent reception inside & outside of my home. I think NOT!
#Vodafail!

The usual story. Unfortunately I have both a mobile phone contract and wireless USB stick with them. On the phone it's dropped calls, no reception, messages not sending despite apparently having reception. With internet, despite being in a capital city, it's terribly slow if it chooses to work. Sometimes it only is available in the corner of my courtyard with the computer held up above my head...not really conducive for use!
It's annoying, yes. But it's also incredibly unsafe.

Line keeps dropping out - yesterday during a 20 minute phone call it droppped out 5 times!! Not good enough. Also, my husband is with telstra and has so much better reception then me - when my phone says "no service" he has good coverage.

Use them for internet in Waterford on Saturdays and Sunday. I sometimes find there is no connection or more often slow to the point of total frustration at the slowness of the connection. The connection sometimes stops completely in the middle of a download. It can restart or sometimes I give up and put the computer away. Several weeks ago the download speed was 3kb ps, useless.

I have a USB internet connection that isnt working properly. I complained and after working through the workaround options with a staff member received an incident number and told that they investigate the problem and then would respond to me within 3 days.

I received a text with the incident number on it. After 3 days I called and was told to wait another 2 business days. This time I was told that it would take 5 business days for the investigation to be completed.

When I told the staff member that I was recording this on the Vodafail website for a complaint they then ask me for my particular details again so that they could look at my particular account. I complained that I didnt want to keep giving my access details to different staff as I didnt trust their security. I was also worried that now that I had told them that I was complaining I might have more problems.

The staff member insisted and so I gave him my access details. He then just repeated that I needed to wait another 2 business days. He did not give me any further information that was relevant to my particular details so I am even more concerned that he did not need my details but wanted them when I told him that I was complaining.

I am still pay more than 40 dollars per month for my Mobile Modem (6Gb contract x 24 months), when VODAFONE offer that at 29 dollars.
http://shop.vodafone.com.au/modems?id=modems_and_accessories
Unfortunately this is not retrospective and I need to wait the end of my contact in order to have something changed. This is not an honest behaviour.

I live in central Perth and still have daily problems with my connection and messages not reaching recipients or myself for days after they have been sent. And to get access to web sites is virtually impossible and extrememly slow which I pay an extra allowance for? I have been with Vodafone for over 3 years after switching from Telstra and as much as I hate the customer service of Telstra, at least you can get coverage and fast network connections

I don't get reception in my office in the Perth CBD or in my bedroom at home. It NEVER works when I go to a concert or festival. I might as well not have a mobile phone as I can't use it most of the time. I've only been with Vodafone for 5 months and already I'm couting down the months until my contract ends and I can switch to another provider.

voice calls not received even though phone shows signal strength
voice messages recieved 2 days late (only after turning phone on and off)
sms messages not recieved

get a call from vodafone trying to renew my plan ? i don't think so

friends having same issues

I live 6kms from the Brisbane CBD. I would estimate that 50% - 60% of calls either made or received, will drop out. I work for myself and have an office under my house. My phone iPhone4) does not receive a signal when I'm in my office. If I walk up the stairs onto the deck I get a signal, as I'm in line of sight of the Vodaphone tower on the corner of Cracknell and Ipswich Road in Annerley. This is pretty annoying.

I primarily use my phone for business and constant drop outs, plus not being ably to use my phone in front of my desktop computer, do not give my business a good look.

The real kicker is that Vodaphone beleive they have this issue solved - they don't

I can't get reception in the city train station and reception is poor to non-existent at the Bullcreek train station and surrounding areas. There are black holes around the entire city where I can't get 3G on my phone and low reception bars means my phone chews through the battery every two days. Calls drop out often meaning it costs you another flag charge to call back and SMS messages are delayed by hours sometimes days. On 24th April I couldn't send an SMS for the whole day. Vodafone responded by giving us free texts the following Sunday, but that was not a suitable compensation - I would rather have a refund of some of my bill. Vodafone really need to pick up their game.

I called to confirm that the APN I was using was correct, the operator assured that if I accessed 'm.facebook.com' I would not be charged for the internet usage (as per the plan details, free Facebook) surely enough I'm charged the internet usage towards my monthly quota.

My vodafone app told me i had 288mb left on my internet usuage with 10 days left before my month finishes, I havent downloaded apps or videos or anything. I check facebook and read sports articles (text and a picture at max), im curious how facebook app and sports articles can use 800MB. i disabled my internet yet some how i managed to go over my internet quota. WTF?

My vodafone app told me i had 288mb left on my internet usuage with 10 days left before my month finishes, I havent downloaded apps or videos or anything. I check facebook and read sports articles (text and a picture at max), im curious how facebook app and sports articles can use 800MB. i disabled my internet yet some how i managed to go over my internet quota. WTF?

they have no idea about customer service they cannot surely call it that
i was offered a free upgrade for my mobile broadband upon receiving they want to charge me a fee 0f up to $50 to unlock it how is that free and then the service officer will not help after giving him my details and they wonder why we leave in massess

My reception is really POOR even though we live in the city. My calls drop out all the time to. This is so ridiculous.

We have a mobile phone plan for two phones that are useless, when anyone rings us or when we ring out the conversation breaks up and then goes dead, we have called back many time and same thing happens, and now have given up on ring anyone on the mobile and have to use home phone,which is expensive as we have bills for phones that are useless and the best that crazy johns will do is give you a new chip, my husband doesn't even carry his phone anymore and we are stuck paying for the plan with no service and more expensive calls made on the home phone, now all I want to do is get out of the contract and never use Crazy Johns or Voda phone again,and they are getting there money and they don't care that you are paying for something you can't use. Very Very disgruntal customer.

I got yesterday the new USB Stick Model K4505, software 10.1 as an upgrade for the K3765.
Unfortunately with the new software I cannot set-up any timeframe to check how much data I can still use before the end of my monthly bill period.
This is not good at all.
They are taking advantage of us

Just got a bill saying I have an overdue payment yet it says payment is due on May 13th! Also got a debt collection letter on their behalf. In addition they have billed me for a period which they said they were going to give to me for FREE because of their awful service which I complained about in the first place. Wow, Vodafone. I complain about your terrible service, you agree to give me 3 free months, I receive an OVERDUE BILL which says the payment isn't due for another 9 days PLUS a debt collection letter- THANK YOU... not!

I am unable to receive calls as my callers go straight to voicemail when it is sitting right next to me, it doesnt even ring or notify me of missed calls. I am unable most of the time to make a call. It drops out constantly, I have people complaining why I dont answer their texts which I dont even receive. I cant open pxt messages, It is a constant problem and when I complain all they want to do is run tests to see if we are in a good service area which is strange as we live on top of a hill near glenorchy , Our husband and sons phones have perfect reception as they are with a different service company. I am extremely unhappy as I need my mobile in case of emergency due to my familys health

1. Constant bad handling -delayed-of text or mms messaging, could result in life or death situation for certain people as unreliable service frustrates information handling. medical or emergency services cannot be contacted in many instances- disabled people need phones and access to!
2. Poor reception- inability to continue or make calls in my location- constant dropouts
3. Very poor wait time for customer service assistance (unbearably long)
4. Rubbish broadband on wireless modem.
5. No follow up for plan-holders with offers on replacement handsets- they do wear out!- what happened?
6. Constantly being badgered to sign again for plans just to get new handset- staff at shops do not understand- we already are customers, and simply want newer handsets not new numbers or plans! pre-pay or existing we only want access to current model handsets - is that too hard?
7. Wait time in most Voda-shops is ridiculous- am i invisible?

have not been able to receive sms for a week now. is this happening to anyone else???? wont be paying vodafone this month, that's for sure!!!!!!!

I never get reception when i am at home anymore. This is very frustrating, as i can't even do any banking that requires the bank to send me an sms, which is pretty much all the banking i do. And i can't even call up vodafone to complain and CANCEL my contract!!! I work 12 hour days and i don't have the time during the day to call up, the only time i get is when i'm at home and there is no reception here!

I am extremely pissed off, i have urgent banking to do, and i don't feel i should have to drive 10 minutes up the road to recieve a freaking sms!!

http://www.youtube.com/watch?v=306OsChFw0A

Anyone know this guy's telephone number: http://au.linkedin.com/pub/paresh-purohit/2/19b/4a4

This is sad. I am leaving the business in a few weeks. They really had such an opportunity to be the best for deals, service and innovation with the merge.
I am sad to be leaving but can not take the abuse anymore from customers. I know all of you are frustrated and all I would say is try and have some patience when you talk to anybody in Australia as it seems as soon as you speak to an australian after speaking to someone in Mumbai you take out your anger on the person that actually understands and wants to help.
Good luck all and well done on a website that will hold these GM's accountable!

Charged me $620 for no reason.
Called them up and they say that they are tracing up the issue.
Seriously what the hell. This is bs. Still waiting for a reply from them
In no way am I paying for that false bill. It's just not right.
Vodafone, I am disgusted.

Charged me $620 for no reason.
Called them up and they say that they are tracing up the issue.
Seriously what the hell. This is bs. Still waiting for a reply from them
In no way am I paying for that false bill. It's just not right.
Vodafone, I am disgusted.

Everything was wrong. Call quality; drop outs; invoices not arriving by email as I apparently changed it; call centre merry-go-round; Lara!!; emails not sending; SMS taking hours to leave a handset; new handset - got a virus; lied about "cooling off period".

But.....

Finally agreed to release from one contract without penalties - had to return new handset, and another for drastically reduced penalty.

Then.....

No satchel arrived to return phone; second satchel requested; two satchels arrived; phone returned; verbal agreement not on record; $2,000 bill; angry customer; phone not recorded as received; helpfull supervisor (in India); Australia Post system confirmed return of handset; returned phone located as received in different system; verbal agreement found and accepted; final bill for legitimate voice calls waived due to further disruption (i.e 1 hour call to complain about $2,00 bill).

Faith restored - will not discount them as potential supplier when they get their mess sorted out.

They know that they have some serious problems, and if you get through to senior people - they seem to do the right thing.

If you are unhappy (as I was), then complain and see what they will do.

Got an iphone from vodafail on upgrade from existing plan, thought my old phone was faulty. Turns out it was vodafail and their so called network. Brought in the TIO and got released from my contract by vodafail, or so I thought. They received the iphone handset on 3rd of March. Sent them an email from myvodafone and got prorata bill for the time I had the handset which I thought was somewhat fair but never got a reply. Then just recently got a new bill for a new month with an overdue amount, lost my rag and rang them. Asked them if they had received the phone which I knew they had coz I had Auspost tracking number. They confirmed it and said i would be disconnected in 3 to 5 working days. Also asked why they didnt disconnect as I didnt have the phone but they did, did they think I liked having no handset but an active service? They said they werent sure if I wanted to be disconnected even though I photocopied the letter they sent me and included with the handset when I returned it. That was 2 weeks ago. Rang my old number yesterday and yep, there is my voice on the voicemail. This company sets new low standards for customer service. Back in the hands of the TIO again *sigh*. So very glad I never gave them bank details to take my money at their convenience.

Constant call drops, network coverage is horrible, phone internet is less than 10% the adv speed at full connection. Outrages,

Just had another period of "wont send an SMS for no apparent reason". Sick and tired of constant issues with vodafail. Every day I get "unable to connect to network" messages, despite my reception indicator being mid to high. Most notable was having an issue where my voicemail was out by an hour during daylight savings, and despite me telling 3 different tech support agents exactly what setting they had to adjust for me (having worked for another telco provider earlier in my career I could tell them the Home MSA needed to be corrected from Sydney to Brisbane) they insisted that it was my iphone causing the issue, talking me through the settings twice (once again despite me advising this had already been done by the previous person and found to be useless). I submitted two complaints via the website, the second of which asked for a supervisor to contact me as I was getting nowhere, and had both closed asking me to call, despite there being wait times of over an hour on the helpdesk. Considering I am in the market to upgrade both my wifes and my phones at present, voda is doing everything in their power to push me to another carrier. Very Very disgruntled customer.

I have spoken to the Indian Lara, our call got cut off. She tried to call me back, once and couldn't get through. So she sent a text saying she couldn't get through. Is this Lara bird just stupid ? or is the service level and urgency for issues set to zero ?

But of course, my service has been cut off because I missed a payment by a couple of days and yet I cannot get a slowdafone person to call me and sort out anything.

Email via the official site get the response, "We haven't heard from you again so we are changing the status to fixed"

Fixed ? !!!!!

It's a big F OFF from me.

12 years with them, and the last year has been CRAP !!!!!!!!!!!!!!!!!!!!!

No call whatsoever connects without a reception problem and I live IN THE CITY (Redfern). I call my wife (vodafone to vodafone) and we need to do walkie talkie protocol - now you talk etc - else we get reflections and missing voice. I think I going to break my contract by not paying and let them take me to court. I worked for Telstra for 4.5 years in I.T, there is no excuse. I did NOT sign up to this product and I wont pay for what I got.

I tried to sign up with vodafone, I gave them all the details they asked for, then a few days later I get a credit check fail, they tell me its because they couldnt contact my workplace, they didnt ask for any of my payslips, and when I tell them I can give them more information, they tell me they cant do a credit check for another month...i mean seriously...their online sign up doesnt allow you to give the details you need to give, coz their system doesnt accept it, and then on top of that, they cant even sign up a new customer....i have a credit card for god sake and a car loan, those werent hard at all to get with a stable job...but with vodafone...to go on a plan is totally F***** up and hard....

due to low capacity of vodafone switch causing this problem.

Reception is the major issue.
Sick of having to find a particular spot where I can make a call. And then even once the call has connected, if I move one step away the call drops out!
Certainely not worth the money I am paying monthly for a service I do not get!

Poor reception which restricts access to internet, downloading emails and online games drop out ALL the time. Makes it exceedingly frustrating to carry on a business using Vodafone as a carrier. Bring on the iPhone 5 and I'll be heading back to Telstra.

For the past one week, my SMSs overseas to Nigeria have not been going through on a consistent basis, sometimes I have to send the same sms 2-3 times and follow-up with a call to the receving party. Each time, deduction is made even when the sms has not been received. What's the point? What's also the point of having to follow-up with a call. Screw Vodafone

I've been with Vodafone for over 4 years, and i started to have really bad reception problems mid last year. It's now gotten to the point where i'm thinking of changing to another provider as my manager at work and other people try to contact me and although i'm in Sydney, apparently i'm not available due to the ridiculous coverage.

My 3 sisters, mother and father are also on Vodafone, when i try to call them, it barely ever gets through. My father is losing business as his clients call and can't ever get through.

This is ridiculous, Vodafone. Do something about it now or you're going to lose a whole lot more customers.

got a month to month plan in feb because i was skeptical about signing a contract. my decision proved right. no coverage in most basement malls and even cinema halls in CBD. cant imagine the network could be so poor. then after cancelling the service i had to make a million calls. finally after 3 days the servie could be cancelled but I'm still receiving bills for the months after. Vodafone is truely ridiculous.

Failed to get my delivery address right, its only the tallest office building in Sydney. how fail can you be.

i've now decided that i'm going to make it my personal mission to denigrate, degrade, malign, belittle and defame vodafone at every opportunity and to anyone who will listen!!

Yesterday afternoon and last night, for at least 6 hours, I could not receive or make any phone calls at all. My text, internet and email were all working, albeit slowly. I had 2 vodafone phones at my disposal and neither worked for calls, at all.

Not only was I unable to make and receive calls, to anyone, anywhere, my incoming calls were variously directed to my voicemail or just beeping out entirely. No missed or received calls were registered of course, so I would have had no idea who was trying to get through. I know for a fact that at least 3 voicemails were left for me yesterday, between midday and midnight - and yet I still have not received them at 9.45 am this morning.

As I was home alone, and I have no home phone, this was a COMPLETELY unacceptable state of affairs - if there had been an emergency, what could I have done??? No phone calls, from 2 phones.

I have taken screenshots of attempts to call out, and call failures, over a few hours period. Reception bars are fine, no problems there apparently...

This happens regularly to me, probably more regularly than I even realise as there is no outward indication that it's even occuring. I am usually informed by text from my partner that he can't get through to my phone, yet again...

So so so unacceptable Vodafail. I will be trying to terminate my contract for breach - I suppose I have to wait for my phone to start working again before I can call Vodafone though, convenient.

Never had a problem with Vodafone. So I upgraded.
Surprisingly Vodafone kept an old address that I gave on a prepaid number years ago and mixed that up with my recent address that I signed my contract under.They send my phone to an 6 year old address of mine. One and a half month and 15 phone calls later I'm still waiting for a post office in Brisbane to send my phone back to Vodafone. Since I'm living since years in Sydney I will have to wait another few weeks. It doesn't help to tell them that they made a misstake and they have to get their parcel back. I got asked to call Australian Post and order the parcel back to Vodafone. What I did weeks ago.
I have the feeling Vodafone extended their staff with untrained personal and now it doesn't make sense at all to talk to them.

As a small business who works from home i signed up for the biz plan. I live and work in coogee, one of the most densely populated areas of sydney.

my reception at home is so bad i have resorted to skype to make calls. when i call vodafail to complain their call centre can't even hear me and are always saying "hello, are you there, hello"

i intend on asking for at least 50% of all my bills until the network in coogee is fixed. if they refuse i will not pay any bill, leave my contract and send them an invoice for work lost due to their non delivery of contractual obligations.

these guys a jokers.

My Iphone gone faulty on Sunday morning, couldn't hear anything from the headset.
Called the customer service, under 28 days warranty I could go back to the store and swap with new one.
Not knowing that the store that I purchased from is 'dealer' store which unable to swap the phone on the same day (required 2-3 days to check and swap the phone), then I called the customer service back, and he advised to go to the Top Ryde retail store instead and he also mentioned that he will put notes on my account explaining the issue.
When I arrived in the Top Ryde retail store, met with 'not so enthusiast' rep, I told them about the iphone issue, without even hade my iphone checked he barely refused to do the swap as I did not purchase the phone in his store. I asked him nicely to check the note in my account, and I even had to make another phonecall to customer service and again explain the situation. I even asked the customer service to talk to the store rep which did not seem interested helping out 'vodafail' customer.
Then the customer service told me that he had put 'authorised note by the manager' to do the swap, but the 'retail' store still refused with reason that that did not comply with the store's policy (How come they have dual conflicting policy in the Vodafail?). Wondering what the point the customer service putting that 'authorised note' in the system if the store didn't even comply with it??? ... really that Top Ryde Vodafail store sucks big time!
Spent 2.5 hours running back forth between 2 stores and on the phone with 4 differents cust services, I gone home empty handed still with the faulty iphone.
At home again I contacted the customer service, told him everything happpened that day, about rejection and poor customer service on Top Ryde store. He promised me to escalate the problem and get his manager to call me back the next day.
Next day I got the manager called me, he told me that he was going to call the Top Ryde store to let me swap the phone. Wait for 5 mins he said okay to do the swap on that store, but I had to do it today.
I told him that was impossible where I just finished work at 6, as would the store. He tried to convince me if I didnt get there today that 29 days warranty would be void which dont make any sense as I was still under the warranty until the next week, and even more I had tried to swap the phone the day before, so I told him back that your threat was irrelevant and weak.
AT the end he said ok for me to go to the store until the end of this week.

It's been just too much bullsh1t with Vodafail!
ps: TIO will contact you soon :)

GOD DAMN IT VODAFONE... your mobile broadband has gone from worse to horrendous in the space of a week!! takes 5 minutes and 4 reloads to even get ONE page to load... So happy to be rid of you at the end of the week when our new internet connection starts!! GOOD RIDDANCE!! WORST COMPANY EVER!!

Ratshit coverage. If you are in IT join the movement to transfer vodafone sims to another carrier. I did 2 today. Lets hope they feel it at this abysmal excuse for a company.

Can't send SMS

Literally non-existant 3G coverage for 99 percent of Hobart. Works at a crawl in the CBD. Have to use 2g to even get a couple of bars at my house. Whats the point of offering smartphones in Tas if the mobile broadband is non existant?

Couldn't access 3G internet on my iphone at the MCG in April, then could not send or receive text messages on Easter, then to rub salt into the wound Vodafail failed to deliver text messages to me on MY BIRTHDAY last weekend. Then suddenly a few texts came through (late) then I had NO SERVICE for calls or text messages for the rest of the day! Need to break this contract and get on a network that works!!!

Unable to pay bill on vodaphone website, this is the second day in a row which I have attempted to pay my bill and it is stating that they are unable to retrieve information at this stage. Seriosuly frsutrating!!!!!

No network coverage in my house nor at work

There is often no 3G access after the hours of midnight until 4am, even though my phone still detects the presence of their network.

I have turned off data roaming on my phone. Yet, when I go on roaming in the rural parts of NSW, my network allows me to use data roaming.

Hence I receive a bill with data roaming charges which I should not have accrued.

I am going to start a sticker campaign, with something like "Vodafu*ked...Infinite frustration" with a nice subverted logo. Run off 1000 for starters and see how we go. You email me your address and I send you a few for your local branch store, car, etc.



Any takers? I'm prepared to fund the whole thing just to do some damage to this bogus company.



Email me to express interest



(Contact details removed)



Don't get mad, get even.

pocketwifi is extremely slow in camperdown. Useless.

I've been with voda for just 4 months. It has been alright. But lately, I'm unable to send msgs n make calls. Then since last week, I noticed I have no signal @ home. Is this normal?????????

Went into the store the other day (my crazy johns/vodaphone bill was due)and requested either a discount/full refund as I'm not paying $70 a month for this crap. The only thing the assistant offered me was a free upgrade to a new plan. Get f*cked. Crazy John's are just as bad, not a good way to keep customers guys!

Corporate customer 40+ mobiles. SMS have been delayed, #g doesnt work well if at all.

Poor coverage in rural, we're moving users to other companies. I have no faith in 3 as an option to we're going to Telstra for some for coverage.

Will probably retain 8 or so on VF due to their O/S rates are the best around.
I will move the balance once our contract is finished.

I paid my bill 2 weeks late due to being over seas and not being able to get on the Vodafone page.. i was told when i called them that was because they had been having trouble but is now fixed.. then i was told i would be hit with a late fee.. HELLO!!! he just finished telling me that they had been having trouble.. now if this isnt bad enough.. after paying by credit card on the phone.. i was billed twice.. once from strathfield NSW and one from Chatswood NSW..and the second ammount didnt even make sence.. now do you think i can get any one to remove this payment.. NO..would be nice if i could understand some one from there.. and apparently they cant understand my perfect english either.. as they have NOT fixed the problem. damn vodafone...im about ready to scream

I've got pre-paid wireless internet with Vodafail and up until recently, I didn't really have a problem with it. The past few months, the connection drops out continuously and repeatedly and it means I rarely use my laptop these days out of pure frustration! I pay for the service and don't end up using half of it. Annoying!! I would never use Vodofone for anything else in the future.... ever.

a $375 bill after not being able to see my account balance during the whole duration of January to February. and they hit me with big number's when clearly i joined a $49 cap for a reason.

When can I get someone whom I can understand? Every time I ring I can never understand what they're saying.Sounds like bloody gibberish - probably is come to think of it!Never had the problem when Vodafail had account their services in Egypt. And I don't recall any privacy breach issues when they were there either.

I had been trying to clear my backlog of emails and the internet keept dropping out. Gave up and tried to listen to some uni lectures online. That was just as useless. Got half way through the one lecture and it dropped out again. Gave up that and got half way through an article posted online for us by the lecturer and the bloody thing dropped out again!! I just want to stay connected to finish one damned thing.....is that possible any more?

I NEVER get reception anywhere. They make my phone bill the 45$ cap Something like 60$ I'm sick of them and can't wait until my plans over.

Just before easter on my way to work the car broke down, and I was out of credit (prepay) on vodafail, I attempted to recharge using my credit card option, twice (which took forever before I gave up) only getting a "sorry we're having a technical difficulty processing your transaction..." forcing me to have to walk to a gas station to purchase a recharge. All's well so I thought making my needed calls until I got home and checked my bank account details to find that Vodafail have also put in a "Pending transaction" for the attempted Credit card recharge that didn't work. Well its just gone through and I'm obviously not happy about being charged for something that I didn't get. Have just had the bank send a dispute to vodafail to get my money back, and I'm wondering if I'll have any credit left, I wouldn't surprise me if I have all my credit taken. The only thing stopping me from changing carriers is that I'm going through all my numbers and putting them on the phone from the sim card, then a long call to my sis in nz to use up what I've paid for, and then I'm off to Amaysim... I'm going to enjoy smashing that sim card up.

I live in Cairns where Vodafail barely exists.
After many agonising months of calls and emails, I finally was able to end my contract with no exit fees and return my handset. So I thought, all good, right. Wrong!!!
I have since discovered that Vodafail have taken over $1000 out of my account because they havent recieved the iphone. To be completely honoest here, I had forgot all about it and its been sitting in a drawer.
Now since this has happened, it has put my account into the red, all my direct debits are now being dishonoured (not my banks fault, for once) and its really stuffing up my credit rating.
When I have contacted them, they tell me that it will take some time to work this out and that they sent the bag over a month ago. I doubt this very much.
After I tell them that I find it unacceptable, they then want a bank statement to prove that they took my money in the first place.
I have contacted the TIO who are now getting involved.
If anyone ever thinks that Vodafails deals are too good to be true. Well, its because they are. They give you something, but take sooooo much more.

I am on a Vodafone Infinite Plan...I could send 1million texts in a day and not be charged any extra than what I already pay. So I find it amusing to be offered free SMS for a day as compensation for the problems of the previous Sunday...that is beneficial to me how ?

I was informed by vodafone that my handset was the reason why I was getting bad reception/dropped calls/talking to robots sounding voice etc. I had a Blackberry Storm so it was at the time a good phone. I upgraded through thier loyalty program (PFT what a joke) and got a HTC Desire HD (What I would consider to be a top of the range phone) and my reception is evn worse. I live in metro Adelaide and cannot get reception in my lounge room. I was at the shop yesterday and could not make a call as I had no reception at all, Then I figured it out. Although I had walked into my local shop, I must have been incorrect as to the placement of said shop, whereas it is obviously located on top of a mountain in a foriegn country where I cannot get a signal.....silly me. In short Vodafone lied about my reception handset issues and tricked me into signing a new contract, issuing me with a new phone (Goodphone mind you) and delivering the same useless reception that I had before. NOT HAPPY!!!

web site failed to process paymant - contact vodafone it says .... try and contact vodaphone on the customer service number..... message is "we have to many calls - you will have to ring back"

internet never wants to connect and when it finally does the downloads randomly stop when it feels like it. cant ever seem to get messages through or call people when i want i just have to keep trying until it works and no one can ever call me as it says i'm not available.
( VODAFONE SUCKS BIG TIME )

My partner was with them about 4 years ago, and ended up having his bill go through to a debt collection agency after a disagreement over plans. He ended up paying too much and was left with a credit of $400. They're now saying, after a year of trying to get his money back, that they can't find his account. They're so quick to cut your service and send menacing letters if you're a few days overdue, but as soon as they owe you money, it's impossible. I myself left 3 because of a similar thing and am still receiving phone calls from them asking if I'd like to return to them. It's ridiculous that they're even still able to operate as a business. Vodafail indeed.

Only about 4 months into a 24month contract, and where i live (less than 10kms from the City centre), i have one bar of service. I have made a number of complaints about there poor reception, only to be given 3 months free credit, i tell them everytime, i dont care about the money, its the mobile service i want..

What i want to know is, if i was to get an early release from vodafone, or if need-be the TIO, what happens to my iPhone that i pay $14 a month for, will i have to give it back, pay the outright cost, or pay out the remaining months at $14 per month.. any help appreciated.

I currently have no service and have had none all weekend. This does not only apply to my home but also the surrounding areas. Vodafone sent me an email to tell me that I would have free text all day on the 1st of may due to a previous network stuff up but thseems pretty pointless considering I have no coverage. The only thing I can use on my phone is apps and wireless internet. I even had to ring Vodafone on my land line. Absolute joke.

I have a $180 phone Bill!

I never go over my $35 cap and somehow last month I got suprised with an enourmous $180 bill for calls and texts i just couldnt have made! How the hell do i get out of it?!

Yes they may have the best deals but how long can you put up with shitty reception, calls dropping out and all the rest. Biggest mistake I've made, wish I knew about this site first I wouldn't be in this mess. Calling them tommorrow to cancel the contract, can't handle it anymore, makes me angry. :@ :@ RAGING WITH ANGER :@ :@

i get little to no reception where my family gets reception everywhere. my sms messages are delayed. along with photos being sent, i was told that i would get reception everywhere 3 does. I DONT!
they charged me around $20 for starting with vodafail to put me into a "billing cycle"

Thanks to a glitch in the automated recharge hotline, my mum (a pensioner) lost $50 while trying to recharge with a store bought recharge card/bit of paper. She had been trying to recharge with '365 days credit' however the automated phone menu went into a loop every time she picked the option. After several attempts, she hit the wrong button in frustration and ended up with a 30day Flexi plan a day before she set off on a six week trip overseas. She wanted a working phone when she landed back in Australia - she's now lost all her accumulated credit as it expired while she was away. To make matters worse, before hearing her story I had bought her a new Voda branded prepaid as a mother's day gift for when she got back. There is some good news though, I was on the verge of signing up to a 24 month Vodafone contract myself but thankfully now I know better. I think I'm just going to smash the new prepaid, just for the satisfaction of taking one Vodafone handset out of circulation.

It would seem that the only way to take advantage of the 1/5/11 free txt reimbursement is if your credit hasn't expired in the last day or two!!!
"...and the award for outstanding achievement in the field of Idiocy and Incompetence goes to................SURPRISE!!!"

welll wherer shall i begin?? well... NONE of my calls AND texts are going through. i have continuesly called vodafone but they simply say they dont know whats happening and they put me through to some other person who has no idea either. then when i argue that vodafone is painfully a regretfull choice for everyone they say sorry andf hang up. im am sick and tired of this.

They have very bad service! which coverage goes from 3-4 bars to no coverage every hour!

everytime i am on the phone my calls drop out, or i have no reception at all, even though my phone is saying that i have full reception. Then when i try and call back the phone i am calling states that the phone is not in coverage