I asked for vodafone to cancel international, internet and also premium sms
they only cancelled the internet, and three week later my phone was stolen and $1400 on international call were made before I relized my phone was missing and they claim that it is my problem that there staff did dont complete there task correctly

i am stuck in a 24 month contract where i never get any reception at all. i have to travel 20 minutes to get 2 bars of service and even then my calls get dropped and messages don't get sent.
i have paid my bills but they still bar my calls.
they would have known when i signed up for my contract that i wouldnt have any reception where i lived. but instead of letting me know, they have me stuck in a useless contract!
i have a 4 month old baby and today i was 50 minutes from home when i became stuck. i had no way of contacting anyone and had to walk to a service station in 34 degree heat to use a phone.
when i rang today to try get it sorted out i was on hold for 30 minutes and was then hung up on by a woman who i could hardly understand.
RIDICULOUS!!!!

Delays in Voicemail of up to 2 days, disappearing incoming SMS's, an inability to reach Vodafone Call Centre staff - and when on the one occasion, I did make it through, I was called a liar by the supervisor of the Call Centre - which was retracted as soon as I asked to be disconnected (back here in Australia). When reporting my issue via email - I was told that it was because of 3G network congestion, and I should try and find a 3G blackspot so I can failback to the 2G network.

These guys used to be great - but they have grown faster than their ability to manage it. Less money on Advertising and Cricket sponsorship, and more money on providing a reliable network - or release me from this contract...

aside from all the reception issues with calls and 3g i have an issue with my insurance. i had an iphone 3 stolen whilst in new york. 2 weeks after the phone was taken and i was home i went to vodafone and put in my claim and paid my excess and then had to wait 14 weeks to get another phone sent to me. in this time i was guarenteed a new phone "in two weeks". during this time is spent between 1 - 2 hours on hold on 3 seperate occasions. vodafone also kept charging me insurance each month although i had no phone to insure. i had to go and purchase another phone of much lesser quality than an iphone but was still paying $79 cap + insurance per month on a phone i purchased myself. i was very dissapointed in the service and the dissmissive attitude i gotwhen i finally got through.

3 dropped calls while at canberra hospital
Poor data down load while at canberra hospital
poor coverage
Rang customer tec, told me they would ring back in 1 min, 45 mins later still waiting!
Poor reception at home address in middle of Canberra.

I got charged $75 three times in one day on my debit card by "Vodafone Chatswood" and I am not even a Vodafone customer!

After 2 hours on the telephone merry go round I have had to ask my bank to lodge a dispute with Vodafone which they say may take up to 45 days to resolve.

When I rang Vodafone Chatswood store the lady said they get 3 or 4 calls a week like that but it is not the store involved but rather their Billing Department located in Chatswood.

So i just waited for about 25 minutes on hold then my call got answered and the first thing he said to me was there system is getting upgraded and i needed to call back in 24 hours..... UMM WHY DID YOU TELL LARA TO TELL ME THAT TO BEGIN WITH ??????

HAd issues with data roaming on 3. Was offered by 3 a move to Vodafone for duration of my contract. On porting 2 numbers one went OK, the second number still has not ported in 7 days. 3 account is closed, number has not ported due to "technical issues". Every day I call Vodafone and get, this issues has been escalated and will be resolved in 24 to 48 hrs. It is now over 168 Hrs and counting.

MY BROADBAND FROM VODAFONE NEVER HAS RECEPTION. CUSTOMER SERVICE IS SHOCKING. I WILL DEFINATELY BE FINDING A DIFFERENT PROVIDER.

happens to me regularlyEuphues

I am in a mess with Vodafone's 3G
It is VERY slow... like my 1st dialup years ago.

My issues are between 4 to 6 km radius from the CBD
Uploading a small image file might take me up to 2 minutes.
Sometimes I Cant access my gmail...
Youtube is sooo slow.

When I complained I was advised that it might be my handset. My reply was that I was going to report their diagnosis to my hand set manufacturer... they then took a step back & focused their efforts on assuring me that they will do all they to fix "MY" 3G problem not theirs.... But all they have done so far is tried to sugar coat their failures with yes Sir we understand blah blah blah .

I waited for 40 mins to talk to a person.... then in total the call took 3 hrs & 10 mins....But nothing happened nothing was corrected. I directed & re-directed. A big hoohaa was made with lots of sorry Sir.

I advised them that they are in breach of the sales contract. They didnt deny this. I further advised them that in my opinion it was plain fraud.

Where am I now........ same as before
I am disgusted

Having challenged Vodafone regarding service blackspots and providing suburbs where service was unavailable, I was stunned to be ask to be more specific and detail actual roads.

Further I was told "that it is unreasonable for Vodafone engineers to check to this degree". However it is mandatory for me to provide this level of detail for my claim to be acted upon.

I now can't receive or make calls from my phone despite it saying I have a strong signal. People trying to call me will either go straight to voicemail if they are lucky or just get an automated message saying that calls to that area are congested; try later. I'm trying to run my own business here so I have no idea what this is costing me. I need to get out of my contract and will be doing so asap. Only a few months left to run anyway.

Great, Three and Vodafone now together. Both have the longest wait for customer service and who do not have any idea what they are doing. Both network drops out like russian roullette. Nice....now one big SILLY network waiting to suck in unsuspecting customers for their unreliable and slow service.

I've been with Vodafone on / off again for a little over 5yrs and have never experienced any problems with them or my handsets!! I previously owned a Nokia N82 (that was with 3)and the phone did it's job. I wanted to upgrade and got sucked into getting an iPhone 4 which is Vodafone.

*Dropped calls
*Unable to talk longer than 2hrs, have to ring back and start again
*Delayed messages - local / international
*I'd say 80% of the time when I send a PXT / MMS it fails on me, have to restart phone and then resend it!!
*Reception goes up and down (Liverpool area)
*I've now lost all photos / videos / voice recordings that have been sent between my girlfriend and I!! What's up with that??? They haven't been deleted off my iPhone!!

Thanks for reading

Have a blessed one... :-)

Please PLEEEEEEAASSEEE, put me through to the Australian call centre!!

I changed my billing address to a po box from residential. I received billing at both addresses for up to 2 years even though I called them 7 TIMES!!!! regarding this issue. I was told it was a system gltich. I no longer lived at that address and the people we nice enough to redirect my bills. This issue amongst others is the reason I'm looking elsewhere for service.


Very disappointed.

three days have gone passed and still waiting for a message from my son in victoria. Maybe it is coming by boat.??

This has been an ongoing problem,I have a BB and sometimes recieve emails up to 6 hours later. Sometimes my phone goes straight to voicemail due to poor reception , and then I recieve the message 3 hours later (I once turned up for a cancelled meeting because I didn't get the message and my phone did not ring or alert me to messages recieved.

Very Disappointed with Voda service. Have been with them for years but now looking elsewhere.

From Darwin, NT. With vodafone post paid, I used to send send SMS from my vodafone to Telstra mobile and it reaches next day most of times...if I am fortunate, it will arrive same day after 5-6 hours.Now stopped and using PC VoIP service to send the SMS.For cheaper rates, they can even send to international SMS for less than 5 cents.

Whether I am in the middle of our local fully developed town or in the surrounding suburbs Vodafone coverage drops out - usually during a call - no matter if I'm standing still or moving around. This happens in FOUR different post codes!!!!! How much more pathetic can they get? Why do we have to suffer this?? I pay $129 per month for this RUBBISH service? I have just spent 40 minutes on hold waiting to get through to them and when I finally get to speak to someone, they are in an off shore call centre like India or something! AAAAAAAAAAAAArrrrrrrgh!

My Vodafone phone is both a personal and work phone. Over the last year I've had numerous calls drop out plus voicemail message notifications delayed. I have just started a new job which requires me to be out of the office most of the day. It is extremely frustrating when suppliers and collegues are unable to contact me due to a lack of coverage even though I do the majority of my work in Melbourne CBD. Over the last week my mobile phone has been my main source of contact. I have been running an event and my key suppliers have been unable to contact me or their voice and text messages have been coming through at least an hour late. I also used to have Vodafone internet however I left them at the end of my contract due to a lack of reception. I was never able to download music, movies or even photos on Facebook. I also could never use Skype to talk to friends and family overseas. I'm now looking to break my contract and find another supplier however I'm concerned that Vodafone will charge me even though they haven't met their carrier obligations.

I used to use vodafone for the local customer services who were fantastic.
I just called to ask why i'm getting repeated "Network Busy" Messages and was told

a) Restart My Handset
b) Someone who is trying to call me at the same time so it shows Network busy.
c) It might be because the network is full.

a & b are very miss leading.

I'm now connecting to sales to find out what I can do to get out of my PLAN this service sucks and I just got a bill for a few hundred bucks.

Vodaphone had me for life, and lost me when care was outsourced. and lately with network performance.

I'll never recommend vodafone again, and will get my family off the network asap.

My wife lost her phone and we are calling the customer service to block her number to prevent someone else misuse the phone, however it took us more than one hour to wait for next available customer service. For me I believe it is an urgent matter which need a fast response and I am very disappointed because of that. The worst thing is we are stuck on this 2 years contract.

I was able to terminate my contract due to poor 3G coverage at my home and workplace. I had an Iphone 3GS which relied on 3G coverage to fucntion correctly. Further to this when I was in range the 3G performance did not conform to the standard definition of what a 3G service should represent. You must specifically inform VFone that THEY are in breach of contract and that they have not been ablke to rectify the problem and subsequently you want the service terminated. They will send you a bag to return your handset. Insist on speaking to a supervisor the moment you have been answered. Your other option is to call the business support line (Aust based) and ask to be connected to priority care.. Hope this helps.. Remember Vodafone must perform thier side of the contract just as much as you must perform your side.. If you dont pay they cut you off, so how is it different if they dont perform you cut them off!
GOOD LUCK...

Been trying to pay an overdue bill for weeks. Every time I call an error occurs, every time I try to pay over the internet an error occurs. When I get a bad credit rating thanks to vodafones pathetic excuse for service i'll be taking them to court! And as soon as this contract is over telstra here I come!

Phone stops making calls for no reason. I can't make calls. Voicemails don't come through or won't load up when requested...

Today I needed to ring Vodafone Customer Care. I did so I was on hold waiting for someone to talk to me for 4 and a half hours. Twice the phone disconnected. I am very disappointed in Vodafone at the moment. I have been calling Vodafone numbers and in the middle of conversations the phone drops out. I am also disappointed as I want to leave Vodafone but have been notified on the phone today it will cost $25.00 to unlock my phone to go to another provider.

I bought my new iPhone online a four months ago, and signed up for the new $69 cap that included 2 gig of internet data. I then got a phone bill the next month for about $400.00. This was the first warning sign I had because I mainly call other vodafone users and use my net quite a bit due to my job and the fact that it's an iPhone. My next bill was close to almost $900.00. I called Vodafone up (waited for almost 1/2 an hour. Did the call back service which they called after 2 hours, and then dropped out so I had to call them again). They said that I had to pay the $900.00 because $500.00 was worth of internet usage. I said this was impossible because I should be on a 2 gig cap and most of my net usage is through my wireless at home. They looked up my details and found that I was still registered with my old phone, with my old cap and no internet usage bundle. I was so upset with this, and they acknowledged that they must have done a mistake because they would not have sent me a new iPhone if my details weren't correct. I also pointed out that it would be stupid not to get an internet bundle if I had an iPhone or else what would have been the use on getting an iPhone. It took 3 days for them to work out how to get around to it before they decided to put my on the cap I had originally bought the phone for, and then deduct the amount owing to just my cap value. Vodafail to the max!

I signed up with vodafone in september 2010. Ever since I've had unreliable internet connection and call dropouts. About 3 weeks ago internet connect became all but non-existent (1 hour plus to DL a 1MB file - thats worse than dial up if I recall). The reason I signed up was the fact that they offered more data allowance (1.5GB + 1GB for 12 months). I cannot use ADSL at my home so I was planning to supplement my telstra wireless connection with my phone (as a portable wifi hotspot). but the phone (as a wifi hotspot) is as useful as tits....you know the rest. I also use email frequently while I'm out and about for work and study so I've been considerable disadvantaged and inconvenienced with gmail conversations that are "unable to load". I tried 5 times to call 1555 but I'm not prepared to wait over 1 hour to have my call answered ( I think thats reasonable), they alo mentioned a 'callback' option on the website but Lara didn't seem to want to tell me that. Anyway, I called one sunday morning and it was answered almost immediately but an Indian man who asked if I'd turned the phone off and on again or tried the SIM in another phone. I didn't say it, because he's only doing a job, but I thought why should I have to try the SIM in another phone - I got a phone from vodafone brand new. anyway, apparently a 'team' of engineers will investigate the problem and call me back within 5 days....here I wait with bated breath. If not call in 5 days I will contact the TIO and get out of this contract......straight to telstra for me (never thought i'd say that.

I knew years ago from experience with a 12 month contract with Vodafone; so unfortunately I learnt first hand / the hard way at how terrible their coverage was. Not just that, the terms in the contract were rediculous... ie. off peak / on peak, so called "special rates" & their classic vodafone to vodafone calls where it doesn't cost much ... anyway, the only reason I signed up was due to their coverage claim, in that it appeared to be better then Telstras!!?? Remember that TV advertisement with Kramer in it... yeah, well say no more...

anyway, that was a few years ago, & ever since I have not been back or recommended them to anybody... there is no real need to "bag" them so to speak, as all one needs to do is give people the facts, that their coverage is pathetic.

what has got me staggered however, is that
why people keep whinging & complaining & signing
up with them is a joke ...

everyone by now should know how bad they really are...

if you don't then you've been living on a desert island or under a rock.

Stop signing up with them people...!

When will you learn...

...or, go ahead, sign up with them, & then shoot yourself in the foot ... :-)

I signed up on a 24 month $59 plan for a $700 call volume plan through NRMA membership site where 10% off your monthly bill and first three months are free. The sales team twice confirmed that I will get this discount before I went ahead with the order.
A month later I got my first bill and there is no 10% discount or first three months free are not there.
When I call Vodafone (Indian call centre) after talking to me (back and forth and hold many times) they say there is no such offer.
I called the sales team in Australia and they say the offer is valid.
What should I do? Throughly disappointed. Vodafone is wasting our time.

Sitting on hold for 45 minutes, only to talk to someone that does not speak or understand English, who are always "sorry mamm" and just never seem to have any idea. Then the website always being down - sorry for the inconvinience .... call 1555 to adhere to your query! You can't win. When my contract is up in March, I am out of there! The are shocking!!!!

From Darwin,NT and I have been paying $69.00 every month from Aug/2009 in a 2 year lock-in contract with 400$ calls and 1 GB data.I have not been using the 50% of my limit just because in Darwin, Vodafone coverage is limited to the city area and even in CBD where I work, it is available in the window side of the buildings. In my home, I get coverage only in one room in the suburb of Leanyer.Need a way to get out of this crap and only Telstra works a little decetly in Northern Terriroty.

Signed up with Vodafone 4 months ago and have had no end of issues beginning with overcharging on the first bill and having to fight to review, which they did not. vodafone also argued with me about bringing my existing pre-pay number to the account, of which I also had to fight to keep my excisting number.
This is on top of initially not being able to get internet access and havingmy phone drop off during calls and having no recption even though live in middle of city.
vodafone has been nothing but painful and I still have shy of 1.5years left of contract.

Consistent drop outs are my biggest issue and finding difficulty to get coverage most of the time. I contacted Vodafone this morning and waited on hold for only 1 min before i was connected to a staff member in Mumbai. He was friendly, sympathetic, and very helpful. He has organised for my enquiry to be escalated which i know is what most say and never get results, but we will see, he said a report will be filed and i will be contacted once complete which he said should take no longer than 5 days. He credited $75 to my account for the inconvenience of the poor service over the past couple of months which doesn't sound like much, but i was honestly expecting nothing. We discussed the option of me being able to withdraw my contract if the issues with the network aren't resolved in 2 months which is when he advised it should be back to working properly. The report that will be completed will assist me in gaining the desired result, is how he worded it so will wait and see what happens from here. Just wanted to let you know my story as i am a very frustrated customer aswell but feel a little better after having spoken to them.

After like 2 hours in the vodafone store. (funny story, they couldn't solve my issue so they made me call 1555 in the store), they finally agreed to replace my handset for another one.

But the handsets they've allowed me to replace for are like not even half as good as the handset I originally had!

I first had two awesome HTC's but one failed, so after weeks of going back and forth and complaining they FINALLY replaced it with a different HTC model which IMO was much worse than my first one, now they are offering me phones that are not even on the same level as the phone I originally got.

Is there any way to cancel my contract with no cancellation fees and be done with it?

I currently have 6 months left of my contract with 3 Mobile and my handset broke. As 3 Mobile and Vodafone have merged I thought I would pay out my 3 Mobile contract and get a Vodafone plan as it would be cost effective for me. I went to a Vodafone store and was advised that I could simply migrate my 3 Mobile plan over to Vodafone and retain my current phone number. That was 2 days ago and despite being told by the Vodafone store that I would be connected to the Vodafone network within a "couple of hours", I have returned back to the Vodafone store, made several phone calls and still am not connected. Not a good start at all. After researching the many complaints about Vodafone online I have made my mind up. I am returning to the Vodafone store and cancelling everything with them. What a complete shambles. I have had mobile phones with many carriers and have never experienced this before.

I have been waiting for customer care now for over three hours...refuse to give up as it seems a plot to stop people from leaving them

i'm not across all the topics people have been complaining about - but have other vodafone customers with a blackberry (like me) been sufferring from RIDICULOUS delay times on blackberry chat messages? sometimes the messages i send and receive come through instantly - which is what is supposed to happen - but more often than not i get the stupid 'delay' icon and have to wait for ages for a message to be sent or received. is this problem worthy of its own category on vodafail.com ?? please discuss!

I signed a contract with VF 3 months ago. While I signed for a $69.month minus an online offer they had at the time $10 which makes the total $59, VF keeps on charging me bills in the range of 80-108.. Called the Customer care more than 7 times, asking them to send me the bills either to my email address or to my mailbox... Not sure what to do now... their system is simply not working... all it says is that the amount owing is xx and the bills dont get sent!
Customer service guys always say they have no access to the bill and that they will investigate the reasons as to why I am not receiving the bills... It's been 2 months, and I haven't heard back from them...

In 15 years of owning mobile phones I have NEVER experienced such ridiculous reception problems and incompetent service. I have to stand in one corner of my workshop to get 2 bars of reception while I talk on my MOBILE phone. Go outside.. and guess what no reception. Vodafone you should convert your business to a circus from whatever it is now.

I wonder how Vodafone would like it if their current customers made their way into their stores and discussed the problems and stress Vodafone is causing in their lives while still billing us.

No coverage, this is just ridiculous, and they are not cheap!

Vodafone reception in and around Parramatta (Sydney) is poor. 50% of the time I have no signal. Even when I do have a signal, 3G internet does not work. It has been this way for at least 6 months.

Contract was up with 3 and was switched onto a vodaphone contract. Was told that there would be no difference in coverage as 3 uses the vodaphone towers anyway?? Previously I could always get reception at my work (a hospital in the CBD) now I hardly have reception to be able to call let alone use the internet on my phone. What a joke. Almost feel like getting a sign and sitting out the front of the store - "WARNING DO NOT BUY A PHONE FROM HERE".

I was wrongly billed a monthly handset payment for my contract where in fact in the order details it said that the handset was $0 (free). Went through the regular hassle (waited for half and hour to get to customer service). But good thing is that the person on the other line said he'd investigate and was offered a call-back and I agreed. So after 30 mins, I had a call-back and was told they had an error and they will rectify my bill. This is very frustrating because if I hadn't gone in and looked at the billing details, I wouldn't have known I was charged more than I owe. And I have the account set to auto-debit on my credit card. Vodafone should really get their act together.

i got a text from VF alerting me to the fact that my bill was $282 in excess of it usual $79 cap. Not unusual for me to have gone over by $20-$50 given its christmas etc, however the problem arises when i call VF "customer Service" to ask for details. Apparently it isn't possible to tell me any details other than the amount it is currently over. They say they can 't see the call list and i won't know until the bill is generated. When it is, it is something like $500 over! So upon further enquiry i get a man willing to tell me that all he can tell me is it is over and it is calculated and i must pay. On further investigation he hangs up apparently having told me enough i guess. There was no further call back and of course this after three times waiting longer than 15 minutes to talk and then submitting my number for them to call me back which took longer than they said it would. My problem is if they can generate a detailed account of how much I over-used my plan then how come they can't tell me the details or at least offer an alternative there and then to avoid the massive overcharge that they know is coming.

Am in Sydney CBD & there is absolutely no signal for me as well as my colleague in office, wondering if i need to switch to telstra...any recommendations

Intermittent Signal! I am calling a friend and suddenly it hangs-up and when I check my phone NO SIGNAL! I tried re-starting my phone but no luck and waited like 30 mins before I get signal!
So frustrated that its always like this!

Yesterday I received my phone bill. Paid it this morning. 3 hours later, I get an SMS saying my bill is due.

This is a great example of how slow SMS is on vodafone. If they cannot get out their own sms reminders for bills (which encourages people to pay and therefore is probably important to them) you have to wonder how bad sms is for customers? My personal experience is that SMS messages can be delivered DAYS after sending.

Working from home this morning, in central Sydney. Every time I attempt to make a call I need to make 5 or 6 attempts as each time I get a call failed response.

I recently signed up for one of the new "Unlimited" plans only to be seriously p'd off afterwards. I contacted Vodafone to upgrade my plan from a $69 cap to the $100 unlimited so that I wouldn't end up getting $200-$400 bills anymore. What they didn't tell me (the India Call Centre) was that the 4Gb data allowance in the plan did not cover data downloaded when I use the phone as modem (tethering). I found out after that this is an additional charge!! What the!!

I use my phone as a modem all the time for work and under the old $69 cap this was never an additional charge. I'm furious about this because I feel I've been duped. Also, I will never use this allowance simply by surfing the net on the phone. So I'm now paying for data plan that is no good for me and if I need to connect my laptop on the move I will get further charges over and above the "UNLIMITED" plan fee.

Just to add to the above Vodafone tried charging me $568 to pay out my old contract after upgrading to the "unlimited" plan. This should not have happened as I was changing to a higher plan. Had I not called them (and waited in the que for 40+ minutes before benig spoken too) to complain about this they would have let the charge go through. So they don't even validate their bills they send out. Useless!!!

I'm over the company and can't wait till my contract ends in 9 months.

Paul Brown

The Coverage seems to just go form bad to worse. The 3g is just a joke. Feel like the phone is just running on edge network at the moment even though it says 3g on the phone.

Serious testing has to be done. Even though i see new towers they dont seem to be working.

Well for me over the years I have found that I do not receive so many calls.. The phone does not ring nor does it register a missed call. I find out later from the people who have been trying to call me. Usually it is the same story. Hey why dont you answer my calls. Most say that the phone either rings out or it goes to message bank, Even though I do not have a message bank. So over the years I would have not received 100 of calls.

I was at the Sydney International Regatta Centre on 23/01/2011. I planed to meet friends and family once I get there but can not find anyone since I was unable to make a phone call the entire time I was there!

vodafone wont let me make a call, it just says connection error. wat is this. i want to make a call. Extremely dissapointing

sent a picture message last night about 10pm to my friend, she still hasnt recieved it. what a joke

i live in hawkesbury area and dont even get reception at home. lucky we have another phone please can call us on. Not with vodaphone.
sat i was driving from quakers hill to penrith and my phone call dropped out 5 times.
dont get reception in any shopping centre's. Once my contract is over im going to another carrier. i have been a vodaphone customer for about 11 years. There coverage has gone down hill for the past 4-5 years.

Used to have 3G signal at home but it now no longer the case. Thought the service meant to be improving but I see otherwise.

Just a note to state that my company has stopped all negations with Vodaphone as there network coverage has became a business risk. The IT department would not stick their necks out with the class action and your web site pointing out issues.
We have 40 mobiles in the business, its not going to kill them but an interesting aside to what effect this web site is doing to the market.

Regards

I have been on holidays in Bentley Park (QLD) for about a week and a half and my mobile has been showing 'no service' for all that time!!!
NO SERVICE AT ALL!!! not even roaming nothing... I thought 3 and vodafone were now the same network, but my partner is on 3 and we are now relying on her mobile :(
Bentley Park (QLD) shows full coverage on Vodafone's website... what a joke!!
Dave

I have been with Vodafone now for almost 10 years and have never had a problem with them until last year.

In July last year I decided to get an iPhone, as you do. The store I went through (in Sydney) stuffed up my upgrade and didn't put it through properly, resulting in me getting an automated message saying that my usage was up to $600. I went into a shop front in the ACT to discuss this and they told me that I would have to ring the Sydney store as there was no record of my upgrade in their system. He said I basically got a free iPhone out of that, yeah except my bill was up to $600 so not really. The problem was resolved and I didn't have to pay the extra charges.

Since about September last year I have had extremely poor data performance. I can hardly access the internet on my phone, the Facebook app never works, not to mention continual service drop outs and messages extremely delayed coming through. I have sent them a request via their website as I wasn't able to get through to them on the phone. Someone was supposed to get back to me within 5 business days. I'm still waiting.

To make matters even worse, I now have a crack in my iPhone. I've been told that Apple won't cover it under warranty. I thought no problem I'll just put it through insurance. Oh wait! They never put my insurance through when I upgraded. This is partly my fault for not realising I wasn't paying insurance, I just pay the bill each month. I had assumed it was on there. I ring customer service and ask for a call back. They actually rang me back within 15mins. They tell me that because the insurance wasn't put on when I first purchased the phone that it can't be put on now because it needs to be done on the day of purchase. I'm now the one left out of pocket for expenses to get my phone fixed. I don't see how that is fair when I said yes to the insurance and its their fault for not putting it through.

Is there any way that people have been getting out of their contracts without having to pay the exit fees?

not going to use service again.

Whats the thing i hate most about Vodafone? Laura ofcourse!!!! Last week i had wasted an entire day trying to get across their help line. Infuriating to say the least.

Was in Brunswick yesterday - no service. It's an inner city of Melbourne for f#ck sake. No reception on top of Arthurs Seat, despite mobile towers being right behind me. No reception in daylesford (ever), despite being told by Vodafail that it would work there. No reception in my house in Preston. This is a joke and I have 14 months left on my bloody contract. Any suggestions on how I can get out of it? I've had enough now. Over it.

Basically i can not make calls, send messages or use the internet on my mobile, in my suburb of Mt Druitt. I need to get in my car and drive out of the area just to contact ppl. This is overly frustrating as i do not have a home phone so i rely on my mobile 100%. Im paying $99 a month for a phone i can not even use. This started on Friday 21/1/11 and is still not working. This happened to me and my finace about 1 wk before Xmas, for a soild wk then it just seemed to fix itself. Also my phone says i have full service but messages and calls will not go through! My Vodafone prepaid internet is also not working. Just about ready to throw my phone at a wall!

I've tried 5 times to call 1555 to complain and been put on hold for over 20 minutes only to have the reception fail and the phone call to be disconnected. Over the holiday period I had to set my Mobile Broadband to GPRS just to get some dial up speed connectivity. Now it's back on 3G but drops out regularly and is very slow.
I'm not paying another bill to Vodafone until I get a new iPhone 4.
Wah! Wah!

I'm losing reception all the time.
I spent 2 hours last week turning my phone off and on again in order to make a phone call....it eventually connected.

Whenever I am at my boyfriends house I don't have any form of reception yet everyone else in the house does as they are with different carriers.

This is pathetic. I pay $80 a month for no service.

I cannot make or receive phone calls in my own home. Everytime I receive/make a call, I get cut off, have static or just can't hear the person on the other end, which then results in the call being cut off. I then need to go outside and try to find a spot where I can call, and even then I may have problems. Vodafone have confirmed that I can't make calls inside my house. I signed up with vodafone in November 2010 and have complained and asked to have my contract cancelled, but to no avail. Vodafone are now in the process of 'investigating' why I can't make/received calls in my house. I find this unacceptable as my mobile is my only communication as I don't have a landline.

My reception has been messing up as much as my WiFi.

I went downstairs, and I had no reception, 2 minutes later, I have full reception......now no reception again.

I would go to vodafone, but I'm worried that the reception would go up again, and like my wifi issue they'll probably just say they can't do anything because it's working "now"

What should I do?

I have been with Vodafone for about 10 years. It has worked really well until Christmas 2011.

Following Christmas reception has been appalling both at home and at work. Repeated dropped calls, delayed texts, numerous missed incoming calls.

I called customer service on 1555 and went through to the coverage problems section. Went through a few diagnostics. The reception problem was escalated to the network technicians - I should hear back in about a week. I am now using 2G (not 3G) to work around the problem.

I am not happy with the reception problems but the customer service I experienced was ok.

-Andrew

So sick to death of this pathetic fucking company. No coverage anywhere i go, cannot make calls, receive calls, send or receive texts. Absolute joke. When i want to fix the problem, i have to spend more than my lunch break on hold calling the pricks. Completely fed up Vodafail.

Why do vodafail refuse to cancel several mobile and data services under our corporate account - they've been (voda)failing to do so now for over 12 months. I've had every excuse under the sun - "your request not signed by the correct authority", "needs to be on official company letterhead" (when it was), etc. I've escalated this to Fair Trading NSW (suggest you all do the same) for action.

Where does one begin? It all started the second they shipped their call centre offshore, prior to this you could speak to someone with an Aussie command of English with some conclusive concept as to your problem, query or complaint. I have been with voda for at least six years now and I'm so glad someone has finally spoken up. The frustration is beyond disbelief and good on you for starting this site.

Vodafone's coverage is not as advertised. Don't believe their coverage maps. If you have an Android phone on Vodafone, please download and use Sensorly to contribute to the real maps, which you can see here:
http://www.sensorly.com/Map/GSM/Australia/Vodafone/gsm-50503

Missed calls on mobile, sometimes SMS's delivered days after they have been sent & poor or no reception on wireless broadband. LARA is a real pain!!! Often takes 20-30 mins to talk to a real person. Staff are poorly trained & often tell me things that simply aren't true, which is really annoying & when one person can't answer a question often transfer call several times resulting in no resolution because no one knows the answer but won't admit it!

I was with three that merged with Vodafone. Told phone would work where i moved to what a load of shot both internet and phone not working. Could not find any reception until i was in brisbane 20 minutes away.5 hours of phone comversation with indians who told me nothing wrong but could switch me to vodafone. Went to ombusmen in the end as to get out of contract would cost me $400 dollars. Thats bullshit no customer service told that since vodafone had taken them on they could do nothing at the frontline.

Every afternoon after work I attempt to call my boyfriend (also a Vodafone victim) for a lift home (he works 2 blocks away, in the centre of North Sydney CBD), and I am greeted by a long silence followed by a "call failed" notification. This goes on for anywhere between 1 and 10 minutes. It's not just North Sydney either. I get the same "call failed" message (after said long silence) regularly, to several different numbers in various metropolitan locations. Not to mention the data failure. I don't even bother trying to use the web on my phone anymore unless absolutely necessary, as I often I am waiting in excess of 2 minutes for regular web pages to load. BOO!
I cannot wait until my two vodafone contracts are up as I will be going with Telstra from now on (worth the extra dosh, me thinks).

We had a third party company by the name of Mobycom call us without permission on behalf of Vodafone, the salesman came over to our house, made us offers we couldn't refuse and then got us to sign this form telling us it was an application form to see if we qualify for the offer. I asked the salesman to email the offer to me so I had it in writing and then we will go ahead with it, when he did, it was not what we had discussed, then a box of phones along with invoices turn up on our doorstep. We tried several times to contact the salesman for Mobycom but no one returned our calls, then we were told he was on holidays, the business card that was given to us to contact them if we had any queries had a disconnected number and there was no Mobycom business at the address on the B/C. We finally got hold of the customer service manager for Mobycom and he told us we were under contract and we couldn't do anything about it. He was very rude and abrupt. He was not very helpful so we took the phones and the paperwork to the nearest Vodafone store and explained our situation to the sales staff there. They told us that they get complaints from Mobycom customers all the time and that our paper was the worst they have ever seen, not filled out correctly and that it was invalid. They put us onto the state customer service manager for Vodafone and she promised us that this will get solved. It is going onto to more than 3 months now and after several emails, nothing has been done, instead we are getting bills from Vodafone for 8 phone numbers we don't even have and final warning letters saying that it is going to affect our credit rating. We have never had a contract or phone with Vodafone to make such calls but we are getting bills and final warning letters from them. We are with Optus and will never go with Vodafone. Can you help us or give us advise on what we should do?

I am so releived that I am not the only one suffering! Last night I spent exactly one hour and and twenty seven minutes waiting to get through to a customer service operator to rectify an error caused by vodafone I could not be more furious in the end I gave up so the problem still hasnt been resolved.

Everyone have a read of this new development.
This company really makes me sick.

http://www.smh.com.au/technology/technology-news/revealed-how-vodafone-dealers-bend-the-rules-posing-as-customers-20110121-19yn3.html

When i was signed in a contract with Vodafone, I was told that I will get 1st month free for two connections which I took. While I was overseas during Christmas and New Year break, I received my first bill. I opened it and found instead of 2 connections I have been charged for 3 connections. Since I was overseas, so I didn't contact customer care.

On my return I tried to access that bill but I could not. The link in email does not work and there is no copy on my account over vodafone website. I tried to contact customer care and could not talk to any one and put me on hold for several hours.

Then I received a threatening sms that if I did not pay my invoice my phones will be disconnected. So I had make the payment to keep my phone active.

I am still trying to talk to someone at vodafone to resolve the issue but no luck so far.

I am a '3 Broadband' customer living in the eastern suburbs of Sydney. The last week or so, I have been unable to get reception to connect to the internet. When I called them, I was advised that 'the QLD floods caused it'. Yet, when I advised them that a work colleague who lived up the road, the phone operator simply hung up. That solves that problem hey!

I went on a vodafone $79 a month plan and recieved a Nokia N97 handset which the vodafone customer service rep highly recommended. My reception was either non existent or extremely low which was strange considering I was living in Bardon, 5kms from the CBD of Brisbane. Also the handset was appauling in function and frequently lagged or dropped out. My workplace has issued me with a HTC desire HD handset with Telstra. The reception is flawless, data is much faster and the handset is fantastic. Only problem is Im still stuck on a plan with Vodafone for another year. Wondering if I can join the class action still or not????

Been with Vodafone for 4 months now with a HTC Trophy, Havent had a single problem. Data connections are rock solid and are usually either 3G or HSPDA. Voicemail work brilliantly and I always recieve an SMS alerting me to any missed calls.
The only things I would complain about is Lara but as I havent had any need other than an initially inquiry to use the phone support service I cant really complain. Keep up the great service Voda

Went to Bribie Island for a holiday. Was about 4km's from the tower and could not get any reception for mobile or wireless internet. There are at least 5 different telecommunications towers on the island(from what i could see) and none of them were vodaphone.

NO GPRS
NO EDGE
NO HSDPA

I have been very unhappy with the service vodafone provide - data dropping out in particular. Only of late (last few months) has my 3G sevice dropped out within surburban Melbourne (less than 8 km from CBD) on a regular basis.

Whilst in Hobart for Christmas, I had several occasions that ALL DAY I could not use my phone at all as it had NO RECEPTION. The irony being I was even across the road from the Vodafone store while this happened. Really not good enough.

Luckily, my 24 month plan ended on 22 jan. I rang up today to lower my plan to its original amount and confirm I was on a month-by-month deal now. (I was advised by store staff that I could not do this in store, but had to ring) Rather than being lowered from the $49 cap to $29 cap, after over an hour on the phone I had been placed on a 24 month contract of $49 a month. I could not understand the operator, who had a very thick accent and breathed very heavily into the call, and it seemed he could not understand me. Luckily staff were able to assist me in store after several phone calls and faxing my contact. I was then placed on a $29 cap for month by month. I never agreed to signing a contract, as never told I was verbally entering a contract at any point.

I have changed provider today.

Both my wife and I are on vodafail, mainly to call eachother for free. I can call her or she'll call me 15 - 20 times and get nothing but voice mail. I eventually call her at home, she'll check her phone is on and say "Vodafone......" We all know what she says! This happens daily, a number of times a day in fact. I can hardly ever send a picture message and often recieve messages at 2 or 3 in the morning, thats not inconvienient! I have 3 small children and am afraid of an emergency situation eventuating where my wife can't reach me thanks to the worse than horrible service being proveded by Vodafone.

My reception would keep on dropping and as I run a business, it makes it difficult to get in contact with suppliers. When i call up Vodafone, i speak to Lara, which is hopeless and then am put on hold for several hours. Sometimes it even gets cut off and other times i decide to hang up instead of wasting my time. Eventually i found a forum online (not Vodafone website) that assisted me in my problem. I was very disappointed in Vodafone's service and hope it improves.

I was having issues where my phone would play my message tone and there was no message, every 5 minutes, really really annoying, when I rang customer service I was told that it was probably my phone that was causing the problem. I watched my phone as the GPRS icon would change and become active, then I would receive "not really a message" tone. This was very frustrating as it would happen at all hours, I ended up turning my phone off when I went to bed at night. Went on for over a week, so eventually started using an old simple phone for a while and got no false messages on it (was a basic GSM phone). Checked back on my regular mobile after a couple of weeks and the problem seemed to have been fixed up.

I recently moved to Bathurst from Tamworth and i have to say that for a town of that size, reception is crap (customer service isn't much better)! Even tho it says i have full 3g, do u think i can load a webpage? Yet back in Tamworth yesterday, web pages load without a hitch! I asked the staff in the store @ bathurst why i couldn't get webpages to work and they looked at me like i'm an idiot. Hmmm, lets try a test then. In Bathurst, pages don't load. In Tamworth and Dubbo, they load fine. In all cases it showed full 3G. If i have to put up with this for the next few years, i'm going back to telstra!

What I don't understand is that why do they employ indian customer service officers that cannot speak properly and also not answering our query correctly.

I have on many occasions asked short questions and yet they cannot even give me an answer for it. I get transferred around to another indian operator and then suffer from an infamous call drop-out.

Vodafone call centres do not pick up the phone

I have been charged double.

I have lived here in far northern Sydney for 12 years. 12 years ago, I signed up with Vodafone and my service worked well in all parts of the house (for sveral years). I moved across to Telstra many years ago but my wife is still with Voda. Her phone only works upstairs. Vodafone's coverage has gone *backwards* in 12 years. Vodafone are not "failing gracefully" from 3G to 2G. Thats a serious engineering problem which needs to be fixed (I should know).

I have been with Vodafone for about 5 years now.

I never really noticed the Coverage issues because I never used data on my phone. But now that I have a brand new N8 which I got from Vodafone at the start of November, I have used to internet on it ALOT. Several times a day at least.

I barely ever get decent 3G reception. When I'm sitting in my bedroom on my phone about 70% of my bedroom gets 0% reception. The places that do get reception seem to be very random.

I would like to believe it is my phone, but it isn't. It is the Vodafone network.

Thank you.

Regards,
Paul Smith.

I have experienced numerous occasions where I am in a high coverage area and the phone call I am on cuts out and I have cut the other person off on the other end. Then it suddenly has no signal at all then later on after turning off my phoneand back on in case it isn't the signal. But no it still doesn't come back until about half an hour later.
It is frustrating!!!
Previously also I have had a few weeks where I have sent texts messages and the receiver receives the same trext numerous times off count so far was 7 of the same text.