i work in wetheril park nsw and all ways get drop outs and the other staff get it to( NOT HAPPY JAN )

I have 2 phones on and an internet ALL ON VODAFONE.

No calls can be made and internet is downloading at 56 bites/second

Of Course Vodafone does NOT answer their phone

Vodafone are the worst telecommunications company ever. It took me 21 times to try and call my partner to see how our son was but, the service would not connect. Also I haven't had service for 2 days now and when I do call customer service, after waiting 36 mins to speak to someone they don't resolve the issue but say try my sim card in another phone! Why should I have to put up with there lack of, welll everything???
So friken angry with them...

I have had dropped calls at home and no reception at all at work, even both areas are well within Vodafone's service area. Been like that for half a year. Called V and after a while, got to technical staff. "reset phone" was first advice. That didnt work. "Replace SIM card". That didnt work. Called back to cancel my service, after a almost 90 min wait I finally got through. As soon as I said I wanted to cancel my service. They hung up on me!!
Now that's good customer service for you!!

Calls drop out all the time. Waited 40 mins on hold twice. Supervisor to call. That was 2 weeks ago.

Just had to pick my mum up from the city. She is from overseas so I got her a prepay vodafone mobile to use while she is here, as I am on Vodafone. I told her I would call her once I get to the city to meet her! After trying for over an hour and continually getting "network busy", "connection error", "number busy" (even though it wasnt) I finally got through, which left me in rush hour traffic on our way home....thanks to vodafone! Im so pissed off with them that I am actually gonna stand on my phone and get rid of it! Im done with vodafone, absolutely rubbish!

Have been sent my email bill recently which I would normally print out and pay at Aus' Post with. They changed the format recently and one change was to remove the barcode for the bill. Three options on the email are 1) Download bill, 2) Pay online, 3) Log in to Vodafone. I wished to download my bill for the barcode to pay my bill but my bill is not available online, there is a error and it is not there. I logged in to vodafone to access my bill that way but only past bills are available, not the current bill. I called Vodafone (35 minute call (was ok, used my time on hold to clean up after my daughter)) and the operator was friendly and helpful but he could not access my bill either, he had the same problem as me with their website.. I ask that he email me my full bill, he said he would. I received a text message saying that the email had been sent, I have not received it yet. It has been 4 hours since and still no bill. I do not wish to pay with credit card (their website allows this, this part works it seems though I still can not see a bill to pay against) and I can not get a barcode to pay in person. How do I pay my bill now?? He told me to find a previous bill as the barcodes are the same, I may do but I wish to view a current bill also, its my right to know what I am paying for...

Calls dropping out, delayed txt msg's. Constantly having to make 2 to 3 calls before both parties can hear each other. My contract finishes in march & it will be goodbye Vodafone.

Trying to call customer care and they assured me that they will call back and what happens, NO one ever does. Pathetic.

I laughed when I read you had people suffering a 2 hour delay.
Harden up brothers. I called to see if they could put a hold on a sim card from a phone that was lost on Christmas Eve. 3 hours later (it became a challenge), a foreigner answered. I know this because he admitted he was not in Australia. He also couldn't understand what I was asking so he put me on hold again. after another hour and a half, I hung up. I emailed asking for someone to contact me and the reply stated that inquiry had been closed.
For a total of 3 days, someone could have been running up my bill and I had no power to stop it. The funny part is that when you do talk to the people at Vodafone, they know how crap the service is.

I am trying to get the details of my usage for the month and not even that service is working. No one can give me any information.

Txt messages don't get send, don't even try to phone customer services, 1 1/2 hour on hold at least every time, that is if you are lucky. They give you the wrong information and then you have to try and call them again. Such a waste of time. And please don't ever try to upgrade your phone, absolute nightmare!!

Trying to speak to customer service officer and have been waiting for 3 hours and still waiting....

Just checked my reception time on my Android phone, 26% of the time I have no connection. Central Hobart too. Hope noone tries to call me.

My mobile broadband keeps dropping out and takes ages to connect again. Keeps switching between 3G and roaming or the HSPA connection. Its very very annoying especially when you are trying to chat to friends over facebook or msn. Even more annoying when you are just generally browsing the internet.

Why can't it just stay on one connection. And its really strange when I get better connection up here in Port Hedland than what I do down in Perth.

my reception is always bad, my messages always come through a day or 2 late, calls always drop out, my friends hate ringing me because they can never hear me properly, i go to call someoneand it says call failed!! i hat vodafone it has ruined my life!! i wish i could get out of the contract more than anything!!

Based in Rosebery, Sydney. Poor reception and constantly having phone calls drop out. Very annoying especially when you are trying to run a business.
I have been unable to respond to emails for several months.
Now I keep on getting a screen pop-up which tells me "Network Lost" and another pop-up telling me that my voice mailbox is 100% full !!!

i have not been able to get reception for HTC legend at all at home for thwe whole time i've had the phone. It drops out in the street, has no ability to refresh without crashing. On the Hume Highway it is not available for long stretches between sydney and Melbourne.
The bills come to me late and I get charged for this. I am still on the complaint line (phone) which has already taken 40minutes for a service provider.

Vodafone contract has been finally RELEASED!!! Woohoo Now the question is who do I go with....telstra or optus?? Looking at the iphone 4 any feedback is appreciated.

Can't receive calls in my office in the middle of Hobart. Data drops out constantly

Dropping calls and general poor reception and service. I can't believe that their frontline staff in their stores are not able to discuss complaints and that we "would be better calling Customer Service". They can sign us up pretty quick, but when it comes to something a little prickly, they handball to the inefficient call centre that is "Customer (dis)Service".

Also a little concerned over the privacy things. Not sure how to go about ensuring my details are safe. I know they have issued a 'guarantee' of our security and privacy, but I take this with a grain of salt. Piss poor performance!!

i have constant call drop outs no coverage internet drops in and out and cant make emergency calls unless in full ocverage areas

they are charging me for a phone i never received or wanted, due to pushy dodgy sales staff, i have proof, including the delivery guy, got him on board

No 3 g unless i stand outside holding a coat hanger dressed in a skirt made out of tin foil !

I cant believe how bad vodafail is . At my home I have to walk outside and stand on the footpath to talk to anyone. Over the last 3 months or more it had gotten progressively worse.... Most annoying really as the benefits they offer is very generous, but I guess they can offer those benefits as you are unlikely be able to use them as if you are lucky enough to get connection 9 times out of 10 you are cut off with in a few seconds of connecting. Would really hate to be in a dangerous situation and depending on vodaphone to provide you with a reliable mobile service....

Presently trying to find another job but presently missed out on 2 jobs due to employers phoning my number and with no service available for connection! At the moment I have to drive 2 km down the road to use the phone or my friends presently text me to call them as they cant get threw! Terrible service i must say! I wont be using them again once the contract has run out! Im presenyly saving extra money to buyout early of the contract!

Second time I've posted here...

Called 1555 3 times today (the call centre in fuckin' India!) and told them I want out of my contract. Told them that Vodafone breached the contract by not providing me with the services I pay for and the services they offered me in my LEGALLY BINDING contract. They preceeded to tell me that cancellation would cost me *cough cough* $486!!! I told them they can stick that and that they already owe ME money for failed services. They passed me up the line to their technical support section who tried to convince me there was something wrong with my phone... which I already know is perfectly fine as other network sim cards work without a problem. They put me on hold and then hung up!

So I called again... and sat on hold for 40 minutes... again... and explained the situation... again... and they passed it up the line... again... and I was told they would call me back... and then hung up on... AGAIN.

To think I once worked for this company...

I posted here previously about my issues with VF, including the cancellations team member who questioned my intentions...

Well... I found my grandmother died last night... but of course the phone didn't ring... I got a voicemail at 10:30 this morning...

FINAL - STRAW...

I'm giving them 24 hours to give me an answer then I'm leaving...

Yet again I can not get 3G and messages just dissapear into a void. How hard is it to get it right. I suggest everyone pays out their plan and goes to another provider.

I have wireless broadband internet.I am lucky to be able to get online for more than 5 minutes at a time most days and this only after trying to connect numerous times. The internet does connect, but doesn't display a web page. Also drops out multiple times during any connection session, requiring re-connecting and sometimes even re-booting the computer.

Changed from another provider to Vodaphone 22/12/10, the next day after phone was all charged realised we couldnt get coverage in out house or local area, went back to Vodaphone store and was advised to call Vodaphone, which i did, they explained that there is issues in our area and they would forward my issue/problem on and we would have a reply within 5 days, they also sent a text message staing that, i have tried to call them numerous times and been on hold in excess of 45 minutes at a time and then get cut off, went into another Vodaphone store 9/1/11 and explained my problem that i cant get through to anyone and that the mobile is for work and that we have 2 small children and that we need to always be contactable, the staff member emailed vodaphone infront of me and advised me i would have a reply within 48 hours, to date i have had no reply or contact with vodaphone and we are paying for a mobile that doesnt work, what more can i do to change back to our old provider, this is ridiculous, TERRIBLE CUSTOMER SERVICE, will be spreading the word to NEVER chnage to Vodaphone.

I am trying to simply access my account online. Due to the recent media saga they have blocked me. They provide a number to call to unblock the problem -however every time I call it, as soon as I am ready to be transferred to a person to talk to, it says there has been a techinical problem and I will need to phone back. They then hang up on you! I tried again twice. I am very busy at work and don't have time for this rubbish!
My plan runs out in 1-2 months (I was simply trying to find out when this date is exactly) and I will have NO HESITATATION to leave vodafone for good. And I will NEVER go back! VODAFAIL indeed....

SHAME ON YOU VODAFONE!!! I am in Toowoomba and we are currently in crisis mode. My family has been worried sick as myself, partner and brother are all currently vodafone customers and have not been able to get in contact with ANYBODY via phone OR text all week in the middle of the flash flooding!! NOT GOOD ENOUGH!! Every other phone network seems to be fine. Too bad if we were stuck on a roof in the middle of all this flooding and were trying to call out for help and couldn't because of a friggen useless phone company!! Not only that, my partner and I want to swap over networks asap, but can't unless we completely change our phones/numbers as we have locked vodafone phones..we can't even unlock them until vodafone is back online (whenever THAT will be..website is even down and lady at All Phones told us not to even bother trying their customer service line...), and even then, vodafone with slap with an unlocking fee!! I can tell you right now, they are going to lose a LOT of customers in south-east qld this week.

On hold now for 40 minutes and counting.. The most annoying bit is every now and then, Lara pipes up and says, 'Hang in there, we'll be with you really soon.' I guess 'really soon' does have a pretty loose definition.

Photo message taking up to 3 days before people are receiving them. My friends say they always get put through to my answer phone and have to try approx 10 times before they can reach me even though my phone is on and it says I have signal. Phone regularly says no service at the moment it says I have 1 bar of signal. Phone calls drop out halfway through.

great time for vodafail to blame the floods for the poor service.

I am in a flooded town Dalby Qld. Vodafone has a complete outage in this and other areas. The only provider do have this problem. My problem is that I cannot not use either of my usb modems to log on, I have no vodafone mobile coverage so 1555 is out of the question. When i got a landline to contact them after trying to talk to that recorded bitch, I was told by another recording that they had a problem and they simply cut me off. What a great company not to be with, as soon as my contracts are up I will be going to another provider.

on hold for over an hour trying to set up roaming, i receive text messages sometimes up to a week late, customer service are useless and have no idea what they are doing and always give incorrect advice, they always overcharge on bills and claim they have made the mistake in error... the list is endlesssss

cant send sms to 1512 to find out my a/c use and calling 1555 from landline tells me i cantn make the call .....how to find out usage? NZityrin scck

for the past 6 months i cant connect to 3g. i can connect to my wireless at home and any where else. i have been to apple several time and they have been so helpful and restored my phone upgraded software and replaced the iphone too. all alone there has been this problem with vodafone and i was totally unaware. my phone call's were dropping out for a few months but that hasn't been happening lately. the most frustrating thing is that all my friends who are with vodafone have no problem. i guess i must have the problem as i started the new contact last yeah in September. I'm glad to know this is not just happening to me! but i hope they fix this asap! whats the point of an iphone if you cant use the INTERNET

Unprofessional that is it. I am a teacher and if I stopped teaching half way through or forgot to pass a message for a few days or forced my students to leave a message for me because I just didn't feel like working that day I'd be sacked. It is not much to ask. Have reception for your mobile phone, immediately pass on messages and give me what I pay for. Why should I have a phone that only works half the time? Maybe I should consider only rocking up to work half of the time... Hmmm.

Ormeau inside brand new home 0 reception on two iPhone 4's even using bumper cases. Its as bad as Optus, outside is average but as soon as you sit in the lounge room or study the phone flicks to No Services... pretty useless phone I think!

My bill arrived with an extra $150.00 on it???
I never go over my data limit (1GB), i average 500mb and have done nothing different for this billing period yet my vodafone bill claims my data is up to 1.3GB.
Trying to call Vodafone but huge delays at the moment, (as usual).
Tried to view previous bills online but surprise surprise, this is not working...
Would love to know how I get out of my contract as I am sick of this crap...

I've already posted regarding my years worth of trouble with vodafone, including a recent incident overseas where i tried having my phone unlocked and was lied to with regard to the instructions just to get me off the phone with them, which resulted in me using my holiday time sitting in a london vodafone store on hold waiting for someone else to 'help', if thats what you can call it. At the same time i'd asked for my phone contract to be put on hold whilst i'm overseas coz obviously, i wont be using my aussie number - i told them this about 5 times and asked them to assure me that the phone would be put on hold. WOuldnt you know it, i check my bank statement and they've charged me the full months fee rather than the $11 or so monthly 'suspend' fee they said they would. HOW STUPID DO THEY THINK WE ARE???

no network coverage at all -- phone shows fluctuating band strength just can't make calls or receive calls at all.
Have had coverage till end November 2010. Coverage is getting worse.

Customer Assistance Has been absolutely disgusting to say the least.

Does any body at Vodafone know what is going on at all.

this is no way to run a business.

No phone reception at all, anywhere. 22 hours ago they said it would be fixed within 2 hours????? So why do I still have no repection or why has there not been an update on the status to inform the customers. Ridiculous!

Their security has been breached and are constantly sending me bills which show unpaid which have been paid via direct debit. Every month I visit Vodafone in Mosman and he says it will be fixed but it never is. Billing methods and systems need updating and reviewing. Constant hassle I don't need and I want out of my contract due to incompetence.

I moved to vodafone and signed up on the proviser that they would provide me with a service in exchange for my money. This contract was not met on their behalf as at least 3 times per day I will have 'no service' pop up on my phone or 'network disconnected' come up.
I feel that I have not been able to use my phone to nearly what I would have as the reception means that, on more than 10 occassions, I have not been able to use my phone as it was designed. AS a mobile phone.
I feel that it is only fair that I be reimmbursed for my last 4 months contract as I have used a land line to call mobiles when I would have used my mobile cap.
I am outraged that they can call themselves a 'mobile' company as I have had nothing more than problems.
Vodafail- absolutely!

I have waited three days to try and speak to a customer representative just to find out details of my current contract.

The rep refused point blank to give me my details unless I told her why I wanted them which I thought was very rude.

So hang on, a customer can't ring your support line to politely ask for their start and end contract dates? I'd already verified my ID, pin code etc three times, twice with the same consultant but she still refused to provide me with this information.

She offered to put me back on hold and transfer me into a queue to speak to another department (apparently they can give me this information but she wouldn't until I told her why I wanted it.)

I of course had no more time to waste on hold and refused this offer.

Thinking I was smart I decided to go to All Phones the reseller who have access to the customer database only to find that they are now unable to provide this information.

Useless.

I was in the middle of the Brisbane cbd yesterday, when I discovered that typically there is no reception on the vodafone network (funny how other providers seem to be unaffected!!!!!)I was trying to get ahold of my sister as the public transport was being shut down, and I couldn't get through, and when there was reception I constantly had the call drop out over and over again.

What on earth is the point of having a network that doesn't work when you seriously need it?!

I'm originally from NZ and was a vodafone customer there with no problems, now that I've moved here I've had problems with the network!

Somebody at Vodafone must have a sense of humour... just got sent a txt with a link to follow regarding 'recent media reports'. followed the link and of course the page wouldn't load.

Top shelf Vodafone. Congratulations.

still cant gety thru to cust serv... tried the callback twice yesterday and NO callback!...
had a call from tech support today requesting example numbers that were not getting thru... advised I provided these numbers 4 weeks ago and the guy hung up!!... thanks vodafail for wasting MORE of my time!...
hope to hear back from the ombudsman soon!

First of all I do not like Lara I am sick and tired of talking to a computer its just not right. Second of all My usage was saying that I was going over when I definately didnt I always monitor my usage and I barely use the internet anyway, so I spoke to a customer relations officer from Vodafone who was very caring and he told me that he was going to fix the problem cause he knew I didnt go over aswell & he put my plan up from 6gb to 8gb for the same monthly payment and apologized so I thought that was nice of him. Then a few weeks later I went to SMS 1512 50 times literally over a few days and got no reply to tell me how much usage I have been using. I rang Vodafone back to get that stupid Lara person & she could not understand what I wanted to do so I was cursing calling her every name under the sun as you would if you were very frustrated so I hung up and had a breather then I rung back and got through to where I needed to be so I had to wait on hold now I was on hold for 54 minutes to be exact I could not believe it luckily it was a free number to call from my mobile but still no one likes to be on hold for nearly an hour. Anyway I explained to the person about the SMS and she had no idea why that was happening and put me on hold to find out what was going on that took 10 minutes. The Lady said that If I want to find out what usage is to check on the internet on the website with my log in details, so I thought alright then ill check on there from now on until the SMS gets sorted out. I then asked when my contract was going to finish cause I knew that it was finishing up in the next couple of weeks but i just thought Id check anyway. When I did ask the lady told me because I upgraded to the 8gb from 6gb plan I was on another 12month contract and I was like wtf!!! no one had told me that I was another 12month contract I was never notified the guy I spoke to before gave me the upgrade in good faith until my contract ran out & now they tell me that there is nothing they can do about it. I cannot believe Vodafone I am so disappointed and I will be taking this matter further as i do not wish to deal with Vodafone again.

Same story as everyone else. Customer service used to be good but that is a thing of the past. Had reception issues for years now and supposedly in an area of full coverage. Sent an email to complaints and they replied with a generic paragraph on network services and wrote off the complaint as solved. ***Beware global roaming*** as i recently went overseas and afterdiscussing the call charges etc many times I discovered that they don't explin the fine print, to the point where they gave me false information when i questioned teh call rates. Thankfully they reversed the charges after i made a complaint, but i hd to do all the follow which was a timely experience.

Standing outside a telephone tower at Seaspray on the 90 mile beach.
Absolutely no service...COME ON!!!

My home phone number keeps recieving calls from the Vodafone 1300650410 number on their website this has been ongoin since the day I had the landline connected my landline is with Telstra In Toowoomba Queensland I am gettin calls as late as 10pm and I go to work at 3:30am so I need to be asleep at this time I have contacted Vodafone numerous times about this and I am still getting these calls I had three in a matter of 15 mins all from the same woman yesterday.

Not only this but at the moment the mobile services are down and have been since Monday my work has been trying to ring me to let me know that I am to return to work tomorrow as the roads are now cleared but a workmate had to tell me on Facebook as my phone services are dead and as I have recently moved haven't updated my home phone number with my HR dept as only returned to work wednesday last week and HR has been flat out.

I just got a text message from Vodacrap apologizing and explaining about their security breach and of course I went to post a comment reply and my phone is timing out. Of course it is! Writing this on my landline PC now. They have put in 24 hour password changes....err that is security process 101, where is this retarded company -1985?????

I am in Dept 2 grand because vodafone disconnected my phone 6 months into my $100 a motnh unlimited contract. and i refuse to pay 2 grand when i actually owe about $600 of left of my contract. This forced me to close down my at home buisness due to customers not being able to contact me and selling my car, and moving from my residencey.

Actually my son took up a plan with Vodafone approx 2 years ago. What the staff member promised is not what he got, when he disputed this & disagreed to pay to pay the obsene bill ($1800 for 1 month) Vodafone slapped a default on him via Veda credit services. He has since applied for loans from 11 different financial institutions & been rejected based on this default even though he had since paid it. He has complainedto the TIO Obudsman to no avail. Vodafone called him & told him they would send records relating to the default nearly a month ago & nothing has turned up & he cannot get on to them to make an enquiry. Does anyone know if there is a way to dispute the injustice of this

At Port Macquarie thier coverage is terrible. Even in the CBD its hard to make or recieve a call without constant drop outs.

On the pacific hwy in this area the phone is virtually useless.

I have been a loyal customer with vodafone for over 14 years and this last year has been ridiculous the amounts of times the phone reception has dropped out for no apparent reason when the phone shows full coverage. A simple phone call taking four or more times to get through. This is not a function system. I want better service and an explaination,

I cant talk to anyone. The auto service continually takes all my details and hangs up on us, saying they have a technical issue. Ive called more then 20 times, and there is no possible way to speak to an actual person.

I want to unlock my handset and i've been trying to do this for almost 6 months, and im currently on hold AGAIN!

Wrong text message on bills and incorrect billing system

27 hrs of NO service 5.30pm 3/1/11 till aprox 10am 4/3/11.All day 4/3 limited service. 4/1 9pm cant send sms 9/1 call drops out. 10-1 call goes straight to message bank $$ to retrieve it. 11/1 NO service@4.10pm 11/1 1 bar of 3g service,6.48pm 3g No service and list goes on.Yet i live a block away from tower and there are no black spots according to vodafhone

More than 6 months of paying for internet to get no service. I tried complaining and some really rude woman emailed me their terms and conditions stating they don't guarantee 3g service even though that's what I was paying for!! Went to the Ombudsman!

I have wireless broadband internet by usb key.. i am lucky to be able to get online for more than 5 minutes at a time most days and sometimes am unable to get online for days at a time. The internet does connect, however never seems to be able to display the webpage. Also drops out multiple times during any connection session, requiring re-connecting and sometimes even re-booting the computer.

Trying to get them to fix calls going straight to voicemail, asked them to check by ringing me today late WA time, to give people a chance to contact me etc....

They ring at 05:30 in the morning !!! Yeah bet we have some network congestion at that time of the day in WA

Complete idoiots

I'm so pissed off. I called up vodafone, firstly to complain about being told that my prepaid text and data plan would last for two months, when it actually only lasted for one month. The call person said that my matter would be resolved when she called me back in bout an hour. I never got called back. Or i might have been in an uncovered area of sydney city.... then i went to the vodafone store and talked to them and they said someone would call me to give me extra credit. That never happened either!!!!! I so hope we can sue them for ALL THE CRAP WE HAVE BEEN DEALING WITH FOR THE PAST YEARS. BTW i never get reception at home, however I don't want to pay to change companies, so i'm ready for action!! all troops to battle stations lol anywayz, hope our problem gets solved :) have a good one guys!

I have been trying to get through to Vodafail for 3 days now without any success. If I am not being to told to call back due to technical issues I am put on hold for up 40 minutes only for the call to dropped out. Finally yesterday, after several attempts at opting for the choice of receiving a call back instead on being on hold I was thrilled to hear the words of an actual person "Welcome to Vodafone"... too good to be true? Yes, to my dismay the call then dropped out, again!

Totally incorrect billing. Have been on $49 month plan... never come close to the call, text etc usage this allows but all of a sudden now I somehow have gone $344 over my normal monthly usage... I DONT THINK SO VODAFONE!!!!!

I keep having trouble with drop outs, trouble with contacting landlines..
Issues with reception are a part of poor quality reception leading to repeating myself constantly with sentences when having conversations.
Poor customer service, wait times, poor resolving issues, drop out issues relating to customer care, no follow up calls made after an event of a drop out from members of staff on over three occassions!!!
Issues with 123 directories, a memeber of staff was unable to provide in formation within a reasonable time frame, contacted the customer service after up a chunk of credit was chewed up after the event. Had to get a supervisor, who then only paid me half back my credit, how stingy!!!

I've been without signal for 3 days, telstras phones are fine but vodaphone, 3 and Crazy Johns phones are out. ( they are all on same network ). I can't contact my family to see if they are okay, my work can't contact me, I understand we are in the middle of a natural disaster but what is the point of having a mobile phone for emergencies if it doesn't work when you need it!!!

Living in in suburbs in Melbourne I usually have only 2 bars reception on my phone - have to stand outside in the rain so my phone call doesn't cut out and usually only get "emergency" reception when in my house. This is just pathetic, why on earth did i leave telstra? I cannot send photos, but get chraged for it when i try and the customer service does my head in - do not yell at me "Bob" from India, you are supposed to help me :( After just going to Merimbula for a week - i had perfect reception and very fast wireless internet - perfect - why on EARTH would in the inner suburbs of Melbourne not have this and a cournty town does?!!? - here's hoping that the company gets the pants sued off them, they go under and we can all get out of our contracts asap. Signing off - Peeved of Melbourne

Lara needs to be sacked.

I travel frequently to the Hunter Valley, where there is no coverage. I rang up last week and asked about roaming and was informed that Vodafone is set up so that if there are no Vodafone towers then the automatically pick up from Telstra/Optus etc. Guess what.... FAILED. I rang up today to complain that once again I had so coverage to which I was told "I will transfer you to our technical support and they will talk you through how to set up your handset." Wish Vodafone's staff would all read the same training manual before they start answering the phones.

I'm on prepaid with vodafone after a nasty experience a few years ago whilst on a plan. Poor customer service and over billing, hidden fees and taxes etc. This was a few years ago and in Nov last year I needed a new phone, and fast as I cracked the screen on my old phone. Didnt have much cash so thought why not, I'll give them another go. Signed up in store (took over an hour mind you) and got a brand new Sony Ericsson X10 Experia! I wanted to keep the same # so I was given a new sim, which I was told would activate in a few hours and the old sim would cease working. To this day, i'm still using the prepaid sim. I went in store to inquire about it and was advised that I am still listed as a prepaid customer! YOU IDIOTS!!!! Me - 1 Vodafone - 0... THANKS VODAFONE YOU TWITS!!

droped calls, no network coverage, poor battery life on the HTC Desire HD, poor customer service

cannot send email from iphone 4 - i have 5 staff on a plan - vodafail claim that it is a smtp outgoing mail server - problem for 5 months now !! No resolution date !!!
i want out

cannot send email from iphone 4 - smtp sever problem for 5 months now !!!

I want out !!!!

It very hard for me to get coverage on my phone as well it takes two hours or mor to get sms

I have bought a brand new E71 Nokia that is locked to the Vodafail network and since day one i have had to cary it around with the back off it cos the sim card continues to fail and i have to pull it out and reinsert it and turn the phone back on! Can hardly turn it on to ring Voadfail in India somewhere...What do I or can I do?

Rick

I too am on The "Dudley" tower (a suburb of Newcastle 2290),
The wireless broadband has been un useable the past 3 days.
Only receives the Edge Network which is half the speed of Dial-up.
I cannot wait to join the legal proceedings as Ive only just given Vodafone $150 for a voucher which is useless.

My internet has not worked for 10 months, have made numerous calls to voda re this to have someone on the other end that i can not understand. Finally I'd had enough rang voda today, told i would need to pay $559 to cancel the service, i was fuming when i have paid 10 months for a service that does not work, requested a manager waited 15 mins to be told one would call me back in 30 mins, been waitng 2 hours so far!! Absolutely fuming!! Have made a complaint with dept of fair trading and about to call voda back now.. i have been with voda for 7 years and its poor form that a multi million dollar business has to have awebsite set up due to their shit service!!!!

can not reciee any calls or text messages from optus network.

I live in Cairns and majority of the time my phone says NO SERVICE. I can't use my mobile at my house, I have to wait until I am driving somewhere to call anyone! If I am really lucky I might get a text message come through in the middle of the night when some reception passes by!!! GRRRRR

After asking around and from my own experience I have a theory that Vodafail support simply starts ignoring you. I started my battle with vodafone a week and a half ago trying to get my coverage issues fixed, or to get them to agree to waiving any penalties when I leave. After the hours on hold etc I'm finally told my case is being escalated and I'll be called on my land line at an agreed to time to troubleshoot. Never got the call. Since that time I've promised call backs that never came (4 times), been hung up on, simply not been able to get through due to network error (4 times) or gotten through and then got the message that there is a "technical error" and I need to hang up (6 times). Now I've gotten through, past Lara and the queue and the phone has simply rung and rung and rung for 5 minutes before I hung up. They are just avoiding me now aren't they? Anyway, I'm leaving and if they charge me for leaving my contract early I'll fight them every way I can.

we were trying to contact our daughter during the flooding but as many times before no vodafone service. call failed , call failed, call failed. my wifes work phone also vodafone same thing ( her work had to ring around there clients to get flood info to her) but her own mobile (telstra) no problem. sorry vodafone but YOUR FIRED !!

Coverage has been completely gone for the last two days.

Here I sit in the CBD of a major global city and my handheld connection speed reminds me of my cassette powered ZX Spextrum in 1983. How can this happen in the Technological Age. It's time for the big 3 Telstra, Vodafail and Optus to be stripped of their hold over the Australian public!

No 3G coverage in Southbank Victoria 3006. Iphone for comes up with "searching" until it is changed into 2G

For the last week Ive been unable to get anything other than the "edge" network on my wireless service. How Come? The "edge' service is slower than dial-up.
My service is from the Dudley Tower. I can see it from my house.
Why has the service gone "Bad" when it was Ok only a week back.
Vodafone is playing games with us all.

i cannot ring out no sms being send out in case of enercency i am staffed had to get an telstra phone because of medical resons

C'mon Vodafone ! You make massive profits - pump some of that money into proper training programs, better accounting systems (which was my issue - an incorrect bill), and staff who can articulate properly.

I am a new customer and they double billed me for my first month. I paid my bill manually after they assured me that there wasn't a auto payment set up on my account. After paying, they direct debited me and for the next three months claimed that I had only paid once. 8 Calls (and 8 different 'Customer Service' representatives) later, the issue was resolved without so much as a 'We're sorry'. At one point (3rd call) they even claimed that they couldn't transfer me to their manager and that they didn't have a complaint department. What a joke.

I am working in Orange NSW for a week. Phone drops out, service drops out, data useless, emails do not come in for many hours after they were sent. Same situation in Grafton, Ballina and other major towns around NSW where I work.