i renewed my contract the start of nov 2010 and i didnt want a phone as i have an iphone that i am happy with but i was told i had to have a phone and was talked into getting a Nokia N8 and had to pay $120.00 up front .the sales person on the vodafone sales department told me this was a great phone but after using it for 2weeks my husband sent it in for repairs as it was hanging up while he was in the middle of calls and asked if we could have it replaced with a different phone as we know this phone has had recalls because of battery problems and dropp outs ,but we were told no we would have to have the same phone back ,the phone has a lot of faults and a friend of ours has the same model and has the same problems ,i didnt want a phone to start with but was talked into getting the phone and now they wont exchange it for a decent phone.we sent the phone away on 16th dec and still havent heard back from the store regarding the replacement

BOOO!!! vodafone is the worst

I SMSed My Brother in law, he received the SMS 5 Hours Later, 1 Section of my house has no reception, drops in and out when making calls, I live in Metro sydney not the dessert. Just 2 Examples of Vodafone Fu.k ups fix you Sh.t or lose me, by the way im join the class action, EAD Vodafone, EAD= Eat A Di.k

Sounds much the same as others ... dropped calls 70 % least , failed messages, cuts out when I use my Google maps , all round crap coverage also receive voicemail days later which is extremely inconvenient as I am a small business owner this is supposed to be one of the best phones out but I can't even do the basics

Shit reception.


Enough said.

I have been with Vodafone for 3 months now.... been through 2 phones and multiple sim cards. My issue at first was when calling a contact it would hang and go nowhere. Try multiple times and I would finally get through. So I tried my other phone... no change. Txt messages would also fail at times or take a while to send. This was all happening in a full service area. They first replaced the phone... I did say I tested on my other phone first but they didnt want to listen. Replacement phone.... same issue only now its hard to get on the net... has coverage but the browser keeps saying Network Error or Unabled to proccess while offline. They replaced sims... no resolve.. I was with 3 before Vodafone and had full service almost everywhere i went... in my house it fluxuates between 3 and no service. I thought 3 used the Vodafone network so if so shouldnt I be getting the same coverage as I was on 3???

lots of dropouts, bad coverage, cannot get to the customer service easily. shocking.

No signal, dropped calls, incorrect billing arrhh

I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue iwht you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, askingVodafone to terminate my contract and my sons as well. They are yet to get back to me.

In the last few months vodafone has been the pits..tex messages not going thru..or getting sent 10 hours later...no reception more often than not...hanging on the line waiting waiting and more waiting for some1 to answer...we complained about this at vodafone at erina fair shopping center only to be told it was the handset and nothing could be done..we can't wait for our contract to be up so we can go else where

I have been with Voda for over 10 years and actually started with them in I think their first year. Over the last two years my service has been very bad. But over the last 10 months it has nearly became nil in valid. they said they would send someone out to test the service in my area but never showed. Over christmas my friends and family recieved messages over 6 times each when I had only sent them once. I have had enough of sitting on hold or talking to Lara the computer every time I have a problem!The last time was over 1 hour waiting. I hope this some how helps our cause. Well done!

Never any service. Currently cant make any calls!

I have prepaid service for three years. Calls drop out frequently. Poor reception.

Hi there,

I just want to convey how I am very disappointed with the service of Vodafone. I signed up to a contract 2+ years ago under my guardian's name because I was still under 18 back then. I was expecting to experience the so-called 'the best operator' service. To be honest, the service that Vodafone gives over the 2 years was very bad, I have failed to receive reception when I go to certain areas in Victoria. Often, I also have problem sending and receiving International messages.

Switching the name from my guardian to myself was very VERY very VERY difficult; the operator keeps asking for a whole bunch of stuffs that don't seem too important. I had quiet a difficult time to communicate with the operators, not that their English is bad but they keep assuming the stuffs that I know and that I don't know; and as a customer, I don't want to listen to a customer service saying "HEY, you don't know this!".

Now that I just realized I have $60 credit in my guardian's account, I have called Vodafone customer care and AGAIN, they make it very difficult for me. I do understand that for security reasons Vodafone will need to authorize whoever is claiming the credit. BUT HEY! Let's just think for a second here; if my guardian has said that I can be passed as the next account holder of the number, then it means that my guardian is saying "Yes, this guy has used the number for the last 2 years that the contract was on". If that's the case then is it that difficult to know and understand that the $60 belongs to me.

I really think that Vodafone needs to review its policies on changing the account holder. At the end of the day, we both want something from the other party. Me, as a customer, I want to have convenience using Vodafone and in my honest opinion, the convenience that Vodafone is serving (especially over the last few months when I tried to change the account holder's name and claiming the credit, which I don't seem to be successful with) is very very disappointing.

Best regards,

Harris

I only just recently joined with vodafail and I don't think i have once been able to have a conversation any longer then 5min without my phone dropping out. and most of my text messages I receive were sent to me usually hours before..

I hear they are targeting on absorbing "3" customers since the merger! Is that true????? Are they telling those "3" customers that they have a choice to leave?????

I have 18 months to go on a Transact plan. Not happy Jan! Transact uses Vodafone network, no reception 5 minutes either side of Bateman's bay - did Transact even consider that the south coast is the holiday capital for ACT? On top of that, after being charged an oversized bill, was informed by Transact that Vodafone does not permit them to allow customers online access to monthly usage rates. Only option is to call and ask, which of course takes bulk time. I suspect its a vodafone ploy to get more soft $$$ from unsuspecting contracted customers.

Could not get coverage at home or on recent holidays to Perth, Canberra, and country Victorian areas e.g. Cobram, Torquay, Bridgewater and on the train from Bendigo to Melbourne ... no service until Nth Melbourne!! Very unhappy with coverage, waiting unti I have a spare hour or so to wait on the phone to speak to a real person to complain.

Its loserfones fault we are losing the cricket! Think about it. When have you seen the aussie team perform worse.Their poor performance has rubbed off onto the aussies.

I was with vodafone not for long.
I use to pay via getting a text at the end of the month with whats I need to pay. I was on the $79.00 no limit cap etc when come to end of the month I get this little EXT $15.00 down the bottom. When I ring them and ask them what its about they had no idea why but still wanted me to pay.
No idea at all!!
I told everone i know disconnect don't use them
around 100 People.
You lost again vodafone.

My newly connected Pocket WIFI has never worked at the speed I was told it would. It will continually disconnect or I get extremely slow downloads, I feel like I am using dial up again.

I have been a Vodafone customer for many years. Last December I signed up for a 2 year contract for mobile broadband as I was moving houses & didn't want to pay the $200 transfer fee for my then current cable internet provider. After installing the device I immediately began having problems with connection, speed, drop outs and unable to connect. The plan was for $20/month for the first 6 months & $40/month for the balance of the contract & thereafter. After at least 100 hours on my mobile to vodafone's 1555 I still had no resolve,except to be told that the USB device appeared to be faulty USB device. A replacement was sent & still had the same problems. At least another 200 hours of calls to vodafone I some how managed to speak to an Aussie woman who was extremely sympathetic to my problems who said that I didn't need to have to go through with all this which also included an account for over $200 of excess usage. She then credited my account with the excessive usage amount plus lowered the monthly charges to $20/month for the balance of the contract & thereafter. This didn't alleviate the problems that I was enduring, however it eased the financial pain. Next my email bills failed to arrive although I had received texts to say that they had been sent. The straw that broke the camel's back came when all vodafone services in my area went down for 3 days, for the 4 vodafone phones & internet in my household. After getting out of my immediate are I managed to connect to 1555 where I was kept on hold for almost 3 hours whilst "lara" kept on telling me to "hold on, we'll be with you shortly" which was announced every few minutes much to the annoyance of my bus passengers as the phone was on bluetooth. The woman I finally spoke to was as ignorant as most of the call centre people seem to be and blamed the problems on either my phone or my computer.
When I demanded to be put through to someone in Australia the response was that there was no-one in Aust. to speak to as everyone was in Mumbai India. My latest problems now is that I still do not have 3G coverage although the drop outs etc., are far & few between, but the coverage goes from 3G to HSDPA to GPRS and finally at times to Edge which is as good as not having a connection at all. I have been promised monthly credits which haven't come through. After so many months of pain,agony, frustration and anger my email bilss have finally arrived with the message..."congratulations, your first email bill is attached". Get your bloody act together Vodafone and give us real people in Australia we can speak to and know what they are talking about. I'd go back to cable even at a higher price, but sadly it's not available in my area through satellite.

Off topic so will prob be removed...

My Telstra Broadband modem (similar to Vodafones) has suffered reduced performance over the last month or so too. Get speeds between 0kb/s to maybe 300kb/s. Used to have consistantly 1meg upwards. Takes an eternity to load some pages now but not as bad as Vodafones, especially my mobile on 3g, woeful, always use edge. I reckon, at least here in Tasmania, they just dont want to speed on infrastructure, they prob dont care, people keep paying their bills.

I am continually dropping out. I cannot get reception at may parent's place in Villawood unless I go outside or hang out the window.
I had trouble with 'black spots' in my old apartment (even though I lived about 500m away from the Vodafone tower).
Any place I seem to go, I can manage to call but then drop out. I am starting to think that this is just to get the extra flag-fall fees....
Sadly, I have had to revert to the caveman era and use the 2G network. If that doesn't work, I guess I'm going back to smoke signals!

After checking that access would be available at Port Elliot in SA, I spent $89 on a mobile internet usb stick in Jan 2010, especially to provide Internet access while holidaying at Port Elliot in early Feb. I didn't need mobile Internet access at home - just while on holday. The thing never worked for more than a few minutes at a time, then eventually didn't work at all. What a waste. We didn't have the opportunity to use anything like the download limit. In all the calls I made to Vodafone trying to get access I was never offered a refund. In fact I received a letter or email reminding me to recharge to preserve my unused credit - no acknowledgement of the total failure to provide the service I had been promised. I had chosen Vodafone as I was a former satisfied mobile phone customer but after this experience I will never use or recommend Vodafone to anyone again. Don't tell us access is available in a location if it isn't! And offer to refund the cost!

I have been with 3 for years, i never had any trouble until recently. I have an iPhone 3gs and have had nothing but trouble with reception, missed calls, voice mail coming in days late, sms's not being recieved and getting them up to 3 days later!!! I have no internet coverage....even when im in the city!!!! I have to depend on my own WIFI internet connection at home....which is connected to telstra (Thank god). I have complained many of times, this one time in a store i was given a NEW sim card and told this should fix my reception problem....it did for 2 hours then back to the same crap.
I for the last 3 months have been on roaming.......when i got my last bill it was $120.00, $60 more than what my usual bill should be!!!
So much for a $49 cap, and an extra $10 data pack (especially when i use MY WIFI connection), fat big waste of money........only way to leave is to pay out my plan and move on....I dont have $987 though.
Oh and dont get me started about the Call Centre.........Thats another story!!!!

Cant use my V data service at home. Map shows coverage. Lies!!

This is a copy of a recent complaint sent to Vodafone: This is not so much a question as a complaint, however seeing as the on-hold time on Vodafone for my husband last time we called was 1 hour I have opted not to call. By the way, if I hear that Vodafone apologise for the wait and will be with me 'really soon' (stop lying to me 'Lara') I will literally throw my phone across the road (that's right, we have to walk up the road to make a phonecall, even though we live in Eastwood; the middle of Sydney!).
Basically I am completely sick & tired of the fact that I simply cannot make a phonecall from my mobile while at home, nor can I use my Vodafone internet. This means that I cannot call anyone, cannot contact my husband or my mother or numerous friends who are also on Vodafone (and also SICK to death of the bad network coverage in Sydney CBD). To compound the problem, whenever I try to call vodafone to complain, (which is rare, as I rarely have enough coverage to do so) I am put on hold for an immeasurable ammount of time.
Thankyou Vodafone for living up to your new nick-name of VodaFAIL & completely failing me & my friends & family.

Even as far back as when these guys were Orange even before "3"..yeah that magic number...I was running a business and was losing calls due to dropouts and it didn't matter what part of town....These guys have been bad at this game for years

I was sitting in a bistro in breakfast point having a look at something on the internet when 3G signal disappeared and I lost internet connection. I tried making a voice call and it would not connect. Connectivity was down for 30 min. Eeeeeek! It happens all the time

I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

Cheers

Vodafone is no longer in my list of good service providers, they have ripped me off several times.
Four months ago i got up for work and noticed i had no service on my iphone 4,
all day i could not make or recive calls at this point my blood was boiling when i got home i was on the phone (A LAND LINE) to vodafone they had redirected me to the network department in india, i was told to follow the trouble shooting instructions right their and then but no luck so they told me i need a new sim card and i can get one from any vodafone or three store, this is very hard to do when your trying to make a living. After going to five vodafone and three stores finally a new sim card and i was back online but it only lasted 27 days, so back on to vodafone same story need a new sim card, when i was finally able to make it to a store i was told they had ran out of sim cards and would not have stock for seven days i was told this at several stores. This happened to me four times im up to my fourth sim card
In these times i turn my phone off as it was as good as a paper weight.So many times they tried to blame the phone so i thought i would send it out for a service but Apple confirmed nothing wrong. Even after a new sim card still i have bad reception, calls dropping out and worst of all a slow sms turn over After many times on the phone to vodafone they still can not stand up and admit doing me out of my service im on a 79 cap my hard earned money down the drain because of their lack of interest for its customers thanks for nothing vodafone.

Ok, I bought one of their mobile broadband services to plug into the USB port on my laptop. It's supposed to be 3G and is SLOWER THAN DIAL UP. I live in inner-city Melbourne - so Vodafone if you're listening to this forum, I want you to know that THERE IS NO EXCUSE for such crappy network performance. God knows how you'd go trying to service regional Australia when you can't even get metro right.

At last, someone has thought of a way to make vodafail & 3 accountable. Having been with 3 for two years prior and having very few problems, I signed myself and my two children up with them for another 2 year contract. Shortly after the problems began!! Constant dropping out and no coverage. We could not use our phones in our own home. When I phoned them they were more than willing to swap me over to vodafail. to start a new 2 year contract. (we were already 4 months onto our contracts) They claimed the coverage for vodafail was better in our Area. thank god we didn't take up the offer. Now we just have to spend the next 18months waiting out our contracts.

Just tried to make a call and got an error tone and the message "congestion" on my phone.
I haven't had too many problems with Vodafone recently, apart from wanting to watch the cricket on the train home on Boxing Day and not having the signal to do so. If Telstra broadcast the ashes, I'd go to them (I do work for them, and our network is far superior it's just that if you want that network you'll have to pay for it)
My major issue with Vodafone was when I got my first contract with them. Mum signed it up in her name when I was 17 and when it came time for me to transfer it to my name as an 18 year old, we rang up and got it sorted.
Unfortunately, instead of doing a simple transfer of ownership, they cancelled my contract which had 18 months to go and charged me upwards of 700 dollars.
Not a fun first bill as an 18 year old.
I eventually got that sorted, but then mine phone died, and despite paying mobile insurance for it every month, they would not replace it as it didn't cover faults with the phones.
I ended up paying for a second phone ontop of my other plan.
Luckily now with 2 years experience in tghe telecommunication industry, I know how to get my way in and out of contracts so it's not too bad anymore.
But be suspicious with any deal they offer you!

GIVE US SOME HALF DECENT COVERAGE YOU WANKERS......!!!!!!!!

sister has vodaphone as do I. One day I heard her arrive but was bathing baby. So picked up on my phone to say hav a cig, be there in moment. But call cd not get thru to her. She later confirmed Her phone was switched ON but she was not talking to anyone on her phone at the exact time i phoned. But i was told that caller was out of coverage. So i did a quick text which she got. So how come i cd phone her on my phone, but she cd not receive call?. And if i had coverage how come 40 feet away she cd not get coverage? We both have same brand of phone. Madness!

drop outs not only on internet but mobiles got three accounts with these clowns and its unaccepible they r a world wide company as soon as i startin recieving bills with 3 mobile on the paperwork things have gone bad i left 3 mobile 5 years ago because of these problems

Why do all my friends want me to get a vodafone again. It Sucks! Drops out, Low Reception.

I am so frustrated with the network service over the past few weeks. I drop out of reception in the CBD & unable to make calls/resend messages despite the fact my phone shows 3-4 bars of reception. My 3G is ridiculously slow, I've had to resort to Internet browsing using wifi connections - Vodafail!!!

I tried to leave and they followed... What was I thinking? What are they thinking?
Everybody is in the same boat! A company just getting away with ripping of the hard working australian ... Fair Dinkum!
I signed to Vodafone almost 12 years ago, up until three years ago when Vodafone's service started going down, down in the sense the reception coverage dropped, the service from the providers got from worst to worster (not a word... but nor is Vodafone's offer of 98% coverage) I left Vodafone and went to 3 (Three)... What a deal I was in for!
Vodafone brought Three and there went my service and the coverage!
I tried to leave in October this year and was shown coverage charts and a great deal, if only I could use it! or ... not be charged roaming everywhere I go!
The biggest Vodafail is the vodafone station tower that Vodafone erected in our suburb (kambah ACT)... 'If I could climb up it, I dont think I would get any better reception!
You cannot track your usage like Vodafone promise, so how can the company give deals? (Misleading or What?) (Legal or Not?)

Can't get reception half the time, dropouts - why am I paying $90 a month again?

I could see the Vodafone tower from my old apartment balcony in Chatswood and yet the best reception I could EVER manage was 'poor' from my wireless connection. To add insult to injury, when I went to Forster for a random weekend away, 8 floors up in my hotel, I got 'excellent' reception. Explain in what normal world would you expect better reception in a sleepy seaside town than the middle of Sydney. EPIC FAIL Vodafraud- I want to be disconnected from you!

i have been with vodafone for about 6 or more years and it has been the last year that it has turned to shit data is the worst and i have to wait 5 or so minutes when it drops out for reception to come back it drops out in almost every dwelling i go in when my girlfriend is right next to me with telstra with full reception!!!! i have been a loyal customer and thought it was just me untill i seen this on the news.... I WANT OUT!!!!!

I tried to cancell my contract , I was told multiple times that I had been canceled by vodafone, but THEN I kept getting post saying it was being processed. Every time I got one of those letters I rang customer service and was lied to. I was hung up on multiple times, usually while in the middle of a sentence. I was promised half a dozen call backs and never got any. I was repeatedly told no supervisors were available to escalate my call, when I could clearly hear people giving the person I was speaking to instructions in the backgroud

AT the end i bought myself out of my mobile contract with them by sending them back a 6 month old HTC desire.

The one call I got from them was the day after I spent money to get the fuck out of my mobile contract so that I would never have to deal with the useless pricks again. The guy who rang was also the only person who seemed even remotely competent.

Vodafone can go fuck themselves.

living in Newcastle and was currently with 3 mobile paying for 2g of free data.
3 roams constantly in Newcastle and was receiving large data bills from them.
So I migrated from 3 to vodafone absolute shit.
I have basically swapped a decent phone service for a shit coverage dropping out constantly service.
not happy.
on hold for an hour to there call centre and told to restore my phone on itunes and it would fix the problem.
yea right.
GET IT TOGETHER VODAFONE!! this is the worst network I have ever had

I have called vodafone a number of times to tell them about lack of phone service and to complain about it. Vodafone puts you on hold for hours and when you get to talk to someone they dont have a answer for me.

In Sept 2010 we got new mobiles and are on a 2year contract. We have taken the phones back and they have given us new sim cards to help with the issues we are having. The phones break up when talking and u can not hear anything. We get no service in places that we should get service. The phones while talking will make a loud buzzing sound then the phone automatically turns off and comes back on. I have called and complained but it seems nothing is being done to fix the issues. It takes hours for others to receive sms and for me to receive them.

I have an old 3 contract that is close to ending which in the past 3 was alright about, now with them joining vodafone it is a disgrace.
To cancel a contract that is meant to be finishing I was told by a very rude customer service consultant i will need to pay $400 as part of a cancellation fee (even though i have close to 2 weeks to go) which is the first i heard about plus outstanding charges which i dont have, when i disputed it i was told that there lawyers would be in contact.
To Vodafone bring it on with your lawyers i have prove of everything

Was assured by the sales guy my area had full Vodafone coverage. Not only does it not work in certain parts of the apartment, it drops out on the main road outside the building.
Surprised no one had mentioned that.....

Don't get reception in house, have to go out into paddock to get service, keeps dropping out and don't get reception all the time at home.
It doesn't work at other places we have been to stay as well.

I have a problem with their mobile broadband service. It's rubbish, with slow service at the best of times and no service at all at the worst of times. I live in metropolitan Brisbane which shouldn't be a tricky place for a decent services. I am quitting after my contract is up in June 2011. When contacting their customer service, I am on hold for ages and get non English speaking staff who don't care and say there is no problem. It's not good enough.

It's no wonder you have to wait on the line so long to get issues sorted when all these people are calling customer service virtually simultaneously.

I'm with 3, just moved from Vodaphone.. I've gone from one epic failure to the next.. If my iPhone is not "searching" for a network it's roaming and costing me $$ for the privilege.. And I haven't even left the Sydney metropolitan area!! 98% coverage is a lie an they are doing very little about it!!

I'm not sure if my case is directly a Vodafone issue. I'm a 3 mobile customer, who I understand utilise the Vodafone network when out of their own 3G coverage areas (mainly capital cities). I spend a bit of time on south coast NSW (Jervis Bay) and have a huge amount of dropped calls, when signal strength shows 100%. Could this be the dreaded Vodafone? Not related, but I live in Riverwood (Sydney) and though I have 100% signal at home, I am continually dropping out. Can't be the phone as 2 other phones doing the same. Are 3 having the same issues as Vodafone or do 3 use Vodafone system around Sydney too??

I purchased the contract /new phone in a shopping centre got home no coverage at the beach where I live or emergency only discovered this immediately its been 3 months now and the phone was sent back immediately to Vodaphones Tasmanian ventre. They claimed to not have received it (in trackable postpak sent by vodaphone) I checked with Australia Post and it was checked as rec eived 2 months ago, luckily I have all my receipts from the Post Office. S o although their computer coverage check said my street and area were fine and the bloke at the centre is actually from my suburb I went home on that day of purchase realised it wasn't working, went into the shopping centre was told WE CANT HELP YOU please call VODAPHONE with an average 1 hour phone call waiting time and emails unreturned. I nearly lost a job because the company was trying to contact me, I hadn't heard from the company and luckily checked.....

90% of mergers fail. enough said.

too busy trying to please shareholders not realising what it all meant.

As a dealer customers stay away from me because they think im diseased.It's the end of the road for me. Dealer manager hasn't visited me in over two years. I get dozens of emails a day. Some say "ignore last email" in many ways. \I believe dealers are just bombarded so that they cant run their own businesses and as such the direct marketing takes over.

tHERE MOILE INTERNET IS FUCKED!!!!! HAS BEEN OK FOR THE LAST FEW MONTHS, BUT NOW ITS TOTALLY ROOTED!!!!!
CONNECT, DISCONECTED, RECONECT, DISCONECTED AGAIN....
tHEY CAN SHOVE THIS FAIR UP THERE ASS WHEN WHEN THE DATA RUNS OUTJUST GLAD I IM NOT ON A CONTRACT....

I hjave been loyal cutomer of Voda for 8 years, But my experience in the last few months has forced me to look for another supplier.
What a jike- ustomer care line ( 1555 number). You never ever get a call answered with out having to wait a minimum 15 minutes ( regardless of the tiome of the day or day of the week). Then you are too afaraid to move around after waiyng 20 or 30 minutes for some one to answer your call incase you drop out ( it has happened to me on more than one occassion).

They think the option of calling you back is a good service - I don't think they ealise people don't have 30 minutes to sit around waiting for a call.

So the cutomer care line ( the lack of it), the drop out calls and the lack of coverage will see me changing plans.

Hopw do I get out of me curent plan?

Normal text messages seem to send and be recieved ok. I sent a Picture message that my partner recieved 2 hours later (which was the quickest), all other MMS's have taken up to 12 hours to get!! I can drive to Melbourne and show the person the Pic in less time than Vodafone's useless service! I was also stuck in the city and tried looking up a phone number on the internet and it just didn't load! So sick of it!! I feel sorry for people who are 'locked in' to contracts, surely people can't be forced to use something that doesn't work. You wouldn't use your car if it didn't work properly would you?

when i was in Auckland, i called back to my wife's mobile, which the service provider is vodofone, i got message say "there is incoming call restriction".

I was shocked that my wife had publish this mobile number on Internet for her oversea client to call back. So far we did not receive any phone call from oversea.

I don't know if any one had experience similar things.

call drop outs, voice messages 3 to 5 days late, no reception for days, poor call quality when I finally get through, slow internet and sitting on the phone waiting for someone from Vodafone to answer it after hours of waiting only to get someone who puts me through to another department and i'm left waiting again before the call cuts out. I am fed up with the service or lack there of. If you're ever late with a bill you get constantly msged and called to pay, yet when the service provider does not provide a service, there is no one to speak to.

Been waiting 40minutes and still no answer from vodafone!

My parents live in a country town where using previous providers I had no trouble with mobile coverage, with Vodafone there is no coverage. It renders my mobile as a paperweight as soon as I leave Adelaide. A lot of country towns where I used to have coverage with other companies, I am now uncontactable. When I purchased the mobile I was assured by the sales that I would have coverage like I had with previous companies.

Next to none internet for a few months. Vodafone mobile internet is USELESS!!!. I don't have any ADSL or ADSL2+ in my area and mobile internet is the only option. I can connect to the internet but most of the time unable to download any websites.
Vodafone sucks!!!

i keep getting sms about transaction failled on my iphone . I havent sent anything for 3 to 4 months and im starting to get pissed off with it i keep getting 10 to 15 sms a day and vodafone tryed to fix it but they didnt fix the problem so im all for getting rid of vodafone

Live near Sutherland and most of the time i have full reception and then every few minutes I get network lost error for hours.. 3g connection is a joke I don't even know where to start...

Shit reception and drop outs! sick of it!

Horrible local network coverage- can't take mobile phone calls from within my own home..the coverage just simply does not exist! 98% coverage yeah right!

About 4 years ago I bought a laptop modem device from Vodafone and signed up for the Internet with them. I hardly used it since it worked for few minutes then dropped out. I returned to the shop where I made the purchase (Forest Hill Chase, Melbourne), but was told I had to phone Vodofone for assistance.

After the 5th time of waiting for over half an hour on the phone I gave up and stopped paying the $25 monthly account. I wrote to them demanding that I be released from the contract but never had a reply.

8 months later I was contacted by a debt collector demanding $200 plus costs which I refused to pay so they put it on my credit record. They continued harrassing me for over a year.

It then went quiet until the present.

This month I was contacted by another debt collector who said they had "bought the debt" from Vodafone . I refused payment again.

What annoys me is that the credit record companies accept the word this criminal organisation but refuse to remove the blight against my name, even though I have told them that I dispute the $200 claim.

CONSTANT DROP OUT CALLS, NO COVERAGE, EMERGENCY CALL ONLY, CONNECTION ERROR, DELAYED TEST MESSAGING, BAD CUSTOMER SERVICE

I have been with Vodafone for 11 years and never had a problem. Sure I have drop outs etc but hey so do friends that are with Telstra, Optus etc. It's funny how people changed from Telstra to Vodafone, is that because Telstra started charging monthly on top of your plan for a handset where as with Vodafone you got your handset for $0 or a small up front fee??? Or is it because Vodafone offer much better plans? Do you think we would have a similar site if the person who started this website was with Telstra or Optus and the problem is not the level of service but perhaps user error???? Battery life, as per the website owners blurb on the front page, is NOT A COVERAGE ISSUE but perhaps misuse of the handset (try reading the phone manual user guide on how best to get the most out of your handset), maybe we should setup an Iphone page or a Nokia page??? On a lighter note you have all provided some much needed entertainment to myself and partner as we have laughed ourselves senseless at this site. Signed a VERY HAPPY VODAFONE CUSTOMER ( and for those who are curious I am not an employee in anyway shape or form of Vodafone)

Here is an email I sent to Vodafone only a few minutes ago after being on hold for over 35mins.

Hi,

I've been a Vodafone user for over 15 years and have not have many problems until the past few months. The problems I'm experiencing is as follows:

Dropped calls
SMS takes 24 hours or more to send and receive
MMS messages not receive to I send them to
Mobile internet very slow and drops out
Visual Voice-mail on my iPhone 4, receives messages hours and sometimes days after the message has been left


All these above problems happen when I have what appears to be full signal strength.

I am paying for a service I believe that Vodafone is not supplying.
Also it is very difficult to get through to any customer service staff.
Does Vodafone think that its customers have hours to sit and wait on hold?

I will be reconsidering my service with Vodafone over the next few months and I may recommend to my Family, Friends and Work mates to avoid Vodafone if the want to receive a quality service.

Vodafone should stop sponsoring the Cricket and invest money in its network

I hope to get a reply from this email. But as with the mobile service I doubt it.

Thanks

I been having lots of problem and drop outs with vodafone for the last 12month or more ,I have complained many times to the company with out any result ,only apology from the staf ,I ran a business and have three phone in my company under contract with them ,it has been costing me lots of money because of drop out or no reception .I am glad some one is finally doing something about it ,we should be compensated for our inconvenience .

calls drop, messagebank gives me my messages 4 days late.. wireless internet drops constantly.
PATHETIC

when ever I call someone I always have to call them 3 or 4 times and then it will work also whenever I use the internet on my ip4 it ALWAYS never works this is my pain and I hope they get failed.

ive been with vodafone for 6mths now with my internet, oh my i have so much troublebeing connected, then its that slow its slower than dial-up,which i was on prior, but in all seriousness vodafone seems to be slower than dial-up. the odd times when i do get on, it wont let me get into my account to check my balance or to even recharge, its sooo annoying, why did i pick vodafone over other companies i do not know ...

I randomly lost credit and was charged to send FREE texts. I was also told I had free Facebook and Twitter on my phone, yet I was charged when I went on Facebook and Twitter. I tried to take matters into my own hands and call 1555 to speak to an operator, I was on hold for an hour and a half the first time and fours hours the next time that I tried on a different day. I sent them a complaint email, and to their credit, they replied in 2 days but it still does not erase the fact that they put me on hold for six and half hours total. IN the email reply they stated, "Vodafone regrets any inconvenience you have experienced due to the delays you have encountered. Vodafone are attempting to address the longer queues by investigating our current rosters, we are also currently training new staff that shall be available to take calls in the near future." Please train people faster and so they actually know what they are doing.
When I tried calling previously to ask a question about my faulty phone, I was put on hold for a lengthy amount of time and was then forwarded somewhere that was of no help.
I also had no coverage for half of Christmas day.
I am sick of talking to 'Lara' and I want REAL customer service, or I'm moving companies. Sorry Vodafone, I've been with you for at least 5 years and now you've completely lost the plot. Hmm.. What company should I choose? Optus? Telstra??

I am struggling to get a decent connectivity. My prepaid USB mobile broadband drops out in less than 10 minutes. 50% of the time, reconnection is not even possible. I had a dialup account with Pacnet until two years ago - I had no issues. Only a bit slow. Now my Vodafone broadband drops down to speeds less than a 56K modem. What a disgrace! disgrace!! disgrace!! and nothing but disgrace!!!

I live in Canberra ACT and i live central where i should get 3g 5 bar reception but I do not and its been like this for over a year. I live in Deakin Suburb and the reception is shocking. Even travelling to the coast etc its not even there on my phone. I am loosing the dam network on my phone (iphone 3gs)even though i live in Deakin ACT.. 1 year ago they were ok. I'm going to take further action as i have 10 months left on my contract.

I run a small security firm, I signed a contract at All Phones placing a condition on the contract: Subject to coverage Deer Park-Rockbank.
After failing to send bills for three months in the business name, as appearing on the contract, I attempted to resolve and discuss the issue at times faxing them the lost contract (weekly). I refused to pay the Bill until it was changed into the contracted-business name which still has not happened. They tried defaulting my credit rating and the Credit Agency on contacting them removed the Default within weeks of being provided with all documents. Service and coverage is so much worse than the Largest Telco whom we all hate due to same lack of customer service and time placed on hold to fix issues!
Mick (Ardeer)

CONSTANT DROP OUT CALLS, NO COVERAGE, CONNECTION ERROR, DELAYED TEXT, EMERGENCY CALL ONLY, BAD CUSTOMER SERVICE

We are a family of 5, we all are with Vodafone, we either have no signal, or only one bar of signal, this is a joke, but as others have said, Vodafone don't care.

On Dec 8th, I first realised I had no service at work when I received the "Network Lost" message around 3:30pm. I didn't get reception til to after 4:30pm when I actually was at home. I wasn't overly annoyed, but I would finish work soon. I did log onto myvodafone at work to check if there were any network dropouts and of course, the page wouldn't load properly.

On Dec 9th, I arrived at work at 7:30am and went to phone my sister- lo and behold- "No Service" and that stupid message of "Network Lost. Your selected cellular network is no longer available. You can choose a different network in Settings." So I turned off my iphone. Didn't work. I reset it. Didn't work. I did a master reset. It didn't work. I took my simcard out. It didn't work. I tried this at random periods through the day, and of course, NO SERVICE. And that stupid message would always pop up to select a different network. How the hell am I supposed to select a different network when I am contracted to Vodafone? Their old saying of "I want to be connected" is more like, "I'm going to be disconnected- from everything".

So only after I returned home around 5pm, I had service again. It was after speaking to my sister that she informed me that she had heard something about Vodafone making some statement in the Sydney Morning Herald about admitting the 3G Network being totally crap. I knew that they were also combining with 3, so I just assumed it had something to do with it.

I could get over that, though I was supremely angry- but as I am an obsessive note taker, I wrote everything down- dates and times, with things I was doing, and swore if it happened again, I would call.

So enter Christmas Eve. After recently moving to Parra, you would THINK I would be safe in the knowledge I would have FULL service- but of course not. Leaving my parents place about 20 mins away- I had absolutely No Service with that now irritating "Network Lost" message showing. Across 6-7 different postcodes along the way down Woodville Rd to Parramatta, and in dead centre Parramatta- I had No Service, on the one day of the year where friends and family members were trying to contact me, and me needing to contact them.

I've had it with them. I called them up, and of course, after being told on the phone that they would call me back after 30 mins- (wayyy over an hour later) I spoke to a woman. I was FUMING! She had the nerve to ask me if I had turned my phone off, like I was a complete moron. It was the first thing I did! And her suggestion that I switch the phone to 2G... I told her where to stick that idea. I pay for a 3G connection. I even pay for an extra internet package that gives me 6GIGS of data a month. I couldn't access ANYTHING or call ANYONE.. and you know what she tells me? That I need a "new" SIM card.. like it's MY fault... Only she was a bit stumped when I told her I had a new SIM given to me in February. So of course, I now have to go and get a "new and blank" SIM to try and see if that works. She actually didn't really have much to say except advise me to go to a vodafone store and get a new SIM.

I didn't sign up on a 24 month contract (with the phone) and the 12 month contract (Internet Data) to have a glorified iPod touch! If I wanted that, I would have bought the iPod.

I made the woman also make a record on my file that if this happens again, as they cannot provide me with the service that I signed up for, they have voided my contract and I will be taking my business elsewhere.

I'm so angry at this, and all the apologies from the company. I want the problems fixed or give us all an out or pay all of our bills until the service is fixed.

My husband and i are on a plan with vodafone, Most days we have trouble texting each other, Either we can not send them or they come in a day late. Ringing each other is an absolute joke we forever get Connection Error, it drops out or it just goes stright to message bank. We have both rang vodafone and complained about this on numerous occassions and are told the same thing each time and that is "well there is a good service in your area so we dont know what could be the problem" Come on vodafone im sick of paying for a service that is crap let me out of my contract so i can go to another server who actually cares.

I rang vodafone 6 months ago to cancel my late husbands phone account. They advised me to fax them a copy of the death certificate and it would immediatley be cancelled. When I received the next bill in the mail, I called again. They advised they hadn't received the paperwork and to please send it again and promised to call me back to confirm they had received it. Well, this happended 2 more times. I am still receiving the bills and warning notices threatening legal action. How many times do they want me to ring up and goes over the heart wrenching story of my husband dying and trying to cancel the account??? Where are their manors, their hearts and their proffessionalism.

Vodafone is crap, I get voice mails days after the person left them, get messages days later or not at all, my calls drop out, I can't get internet coverage in the middle of the city!!! It is just a joke!

I don't get any coverage in my office building in Pyrmont (unless I walk to one of the windows and hold my phone a certain way while standing on one foot!). I have been receiving voicemail messages days after they have been left. All up, I have wasted at least 6 hours of my life on hold and with these jokers and after finally getting through I was told they couldn't process my cancellation as they would need to open an investigation. The investigation took another 2 weeks and didn't improve my service so I called again to cancel but got my bestie (Lara) instead. She asked for the reason for my call and then told me the wait was more than 30mins so I decided to take her up on her kind offer of returning my call as she assured me I would not lose my place in the queue... I left my message at 5:55pm on 22/12/10 and they were nice enough to call me back at 12:10am on 23/12/10. But not before having a recorded message telling me someone would be able to assist in MY CALL in a moment!?! FAIL!!!
When someone finally got on the line, they told me their cancellation dept was closed and I would need to call them back...I then may have become a little frustrated and yelled...I mean asked whether they knew what time it was in Australia? ..They didn't but when I told them, they thoughtfully explained "at least you will be able to sleep well after this call"????? WTF????
Suffice to say, I am now with Telstra...Vodafone can chase me for once...

They overcharged me and when I called they told me to pay the bill and then next time check my balance every day. I explained that I do check it every day but there system does not FUKING work every day. After a a long "discussion" they admitted there system is three days behind- at least.

constantly dropping out and failing to receive reception in some areas

Last 4 weeks, the coverage continues to fail me causing me lots of problems, i continue to retrun miss calls which it ends up costing me an arm and leg. I have 18 months left of my contract and I want out...

I never get any coverage, and their customer service sucks, they just keep you on hold, all they are interested in is money

live in Virginia SA. Coverage maps show 100% 3G coverage in my suburb. Not so. Very poor reception where w have to stand out the front of the house and hold the phone up in the air and talk on speaker phone. Also in a number of spots on the road the phone makes a horrible scrambeled sound. Mobile internet is totally crap anywhere in Adelaide. Constant need to reconnect and then slows down to unusable after a few minutes.

CONSTANT DROP OUT CALLS, NO COVERAGE,CONNECTION ERROR, EMERGENCY CALL ONLY, DELAYED TEX MESSAGING, CUSTOMER SERVICE AND ECT

Since getting my New Samsung Galaxy S, i get alot of no signal and calls dropping out and messages failing and don't get me started on the access problems i go through with the internet signal (not possible within my house much, often i have to go outside and walk around till i get a signal.

I am struggling to get a decent connectivity. My prepaid USB mobile broadband drops out in less than 10 minutes. 50% of the time, reconnection is not even possible. I had a dialup account with Pacnet until two years ago - I had no issues. Only a bit slow. Now my Vodafone broadband drops down to speeds less than a 56K modem. What a disgrace! disgrace!! disgrace!! and nothing but disgrace!!!

I am paying for 2gigs of mobile internet and i can hardly ever get a good connection.

bad reception and calls dropping out constantly. very poor coverage. Promised on purchasing contract that would have good reception and low bills. (3mobile) Was told that 3mobile was telstra network and given incorrect and misleading information. Charged incorrectly and complaints not acted on or responded to. Phone often goes on emergency calls only mode. Need phone for business as self-employed-very frustrating. 3mobile/vodafone is the worst provider i have experienced. phone bills always wrong.