I have had no service since 22/4 and still have no service 26/4 my phone says limited service emergency calls only,(Melbourne metro area) I hope I get credit for a week where my phone was just a paper weight.VODAFONE YOU SUCK.

I live on the corner of Burke Road and Wattletree Road in Glen Iris, I get fluctuating reception in my apartment and dropped calls. Most times when people try to call me, it goes straight to voicemail. Luckily I don't pay for this 'service' as it's a corporate plan provided by my employer. Vodafone: sell your piece of junk network to someone who can run it properly and get out of the game while you still can.

Terrible customer service by ESL Indians. Don't understand what I'm talking about. Poor reception in INNER SYDNEY. Free calls not added to my account when I recharged. SHIT HOUSE

*************
Following is the email I sent to customer support regarding their crappy online store that just would not work - I tried 3 different computers and 5 times and a colleague also had no luck:
*************

I have tried a couple of times to sign up for mobile broadband today and have been let down by your online store. I was looking at the $29pm 8gb plan with wifi modem.

I get to the page where you select credit card / bank account. I put my bank details in with the correct information and it repeatedly asks me to put the account number in..which is already in place. The only way to progress is to put in my debit card details.

Fine, so I do that and the next page asks for ID. So I try to change the primary ID to australian driver licence and the drop down box does not respond.

Fine, so I put in my passport details instead. I select that it is a British passport and try to put in the expiry date - August 2018 - but no, the latest date I can put is 2015. British passports have a 10 year validity. So I put in 2015.

Ok, so I want to use a rates notice or utility bill for the next box. So I put the reference number in and click ok. Nothing happens. So I click again. Nothing happens. I tried this for both types. Fine, I'll use Medicare card instead. That goes in. I try to proceed but it says I must use something with an address on it, like a utility bill or a rates notice...

During the process I am also asked twice with radio buttons whether I am permanent or temporary resident and it lets me proceed through but when I get to the end of filling in my life story, there is a 'I am a permanent resident' check box. It forces you to tick this to proceed. If I am not entitled to spend my money in your store as a temporary resident (the contract term was less than my visa duration and my credit rating is platinum) then it should not let me proceed past the very first time it asks me if I am temporary or permanent. To make me go through the whole process and then tell me that I have to be a permanent resident (even a for month to month plan) is just a waste of my time.

To be brutally honest, I never liked Vodafone as a company but I thought that I would give you guys a go to prove my perception wrong. I thought maybe you were better here but with all the hassle I have experienced trying to sign up for your product - to give you my hard-earned money - I don't think I will make that mistake

**********************************
Their response was that they have 'no known faults' and that I should go to a shop - something I cannot do and defeats the whole point of having an online store.

Pathetic.

I'm not going to go into too much detail but see the merit in joining the anti-vodafone movement.

I joined the "lack of" Network in november 2010 and have counted over 100+ dropped calls, massive network related dropouts / reception issues. Voice mail not coming through for hours and in some case days at a time.

Usually I'm a patient person who just gets on with things but this network has driven me mad. Considering I reside in the Sydey Metropolitan area & am a very busy business man travelling around this service is unacceptable.

I've lodged 3 formal complaints already but since Vodafone has opted to lock me into a contract I guess we all wait?

Don't understand how I cannot have reception from the corner of St Kilda Rd and Toorak Rd all the way down Nepean Hwy to Brighton. Pretty major part of Melb. Not like it is in the bush!

SMS message yesterday received 25 minutes after being sent!

On multiple occasions i haven't been able to access voicemail. I am in the real estate game and cannot afford Vodafone to shut down my business! A few months back i had my service turned off for 24 hours due to a "technical glitch" in their billing service. They have been great in terms of making up for their "glitches" however i am fed up with the service. Simply cant afford the mistakes anymore.

I have two vodafone prepaid mobiles (wife and myself) we can be sitting next to each other and i have full reception and she has none, how? (or vice versa). I have prepaid mobile broadband for my laptop, the reception is unbelievably slow, for an example it's taken me four attempts to put my comments on here because i got the shits waiting for the page to load and turned off my computer.As soon as my credit expires i am taking my business elsewhere. VODAFONE YOU SUCK!

Let me list the things I have experienced:
1. 1 1/2 hours of waiting on the phone for customer service. My phone darn near overheated, being a hot day.
2. Not recieveing bills - in general I have to ring them TWICE before they'll send my bills.
3. I have tried twice to have both my contracts cancelled. Thank god one expires in 3 months time.
4. SMS messages take forever to arrive on the other end.
5. Calls drop out when I have full bars of reception, and i'm calling a landline.
6. It takes 10 minutes to load a small text only email.
7. GSM network is faster than the 3G.
8. And most disgusting of all - I have been informed that the Vodafone towers were deliberately switched off shortly after the flood events of January 2011 in Toowoomba and the Lockyer Valley, leaving thousands of customers unable to call for help or find their families. And after that there was noone on the ground to help the people of the Lockey Valley out with new phones after they lost theirs in the flood.

I am with another telco now and very impressed with their service. Yes, it gets slow online during peak periods, but loading those simple emails are instantaneous, and the 3G network actually exists. This telco also had people on the ground helping people out with new prepaid phones, and were on the ground soon after Yasi went through to get the network up and running.

Poor coverage cost me two public holiday shifts at my casual job, has left me basically uncontactable 80% of the time and has left my poor mother worried I've fallen off the face of the planet.
Being a uni student (therefore strapped for cash), I thought Vodafone would be a cost-effective option...instead, it seems to me that it's losing me money more than anything else.
I can't wait to switch to another carrier, Vodafone, YOU SUCK.

I will get too worked up if I write the whole story. The problem is I just do not have hours to spend on the phone and visting Vodafail's store to try to resolve a simple number portability request. Mark: F

apart from not being able to send a text message yesterday for around 6 hours, Everytime i make a call, 1 minute into the call the speaker goes blank and the call cuts out. It is extremely frustrating!!

does anyone know how i can leave my 2-year contract with vodafone? i`m an international student and i only took the contract because I need to keep in touch with my family overseas.

some of my messages just don`t reach the recipients and there`s no way to tell which messages don`t reach. it`s making me paranoid and it`s added stress I don`t need.

I had my Voice contract recinded last year in December after having gone through the TIO, but i still receive a txt from VHA every month telling me that my Bill has been sent to my email address, for a total of $127.99? Yet I never receive the email?? Additionally, I have never been sent a leter in the mail from their Colelctions Dept saying that I still owe them money???

Overcharged by supposedly free vodafone-3 calls but charged for over $200.
Contacted call center multiple times but issues still unsolved.

my phone always drops out.. then i have to restart my phone to get reception again. 3G doesnt work in neutral bay (north sydney). I hate it

After using Vodafone for 6 years I have finaly gone over to the dark side... I am with telstra now.

There have been times when I have been making phone orders and my mobile would drop out every 10 seconds! After holding for 45 minutes to speak to a customer service rep about it the call dropped out :/

I went into a vodafone shop to ask what was going on (this was around a year ago) and I was totally lied to! They said it was due to maintenance on the 3g tower in the area I lived in. Said to turn off my 3g and it will work again. What a lame solution. Its a SMART PHONE for crying out loud! I use my 3g (or tried to)!

So in the end, after multiple call drop outs and failed attempts, I left. Nothing else left to do really. Its not going to be fixed any time soon.

i live in reservoir, and if i go to my sisters house in Donnybrook, which is only 8 k's from epping, i have absolutely no reception. My sister is with telstra, and her one is perfect. but vodafone is totally dead.

I two months i been to vodafone store four times for repair of phone . believe me they got all faulty handsets

I have recently been released from my Vodafone contract after 14 months. I finally got fed up of having a 3G smartphone that I couldn't use because of the pathetic network. I drive 45 mins to work every day and use that time to call people, catch up etc. Unfortunately there were so many blackspots along the route that I would routinely have 4 or 5 call drop-outs. When I finally got to work I would rarely have full 3G coverage (despite the coverage maps suggesting otherwise) and if I walked inside any of the buildings at work the network dropped out completely.

I went to the Vodafone store requesting to be released from my contract only to be told that I would have to call customer services and that they (the store employees) couldn't do it for me. Just another reason why I'm happy to have left, the only thing they are interested in doing in store is signing you up to a contract, there is zero customer support. By making you ring the call centre you are effectively at arms distance and don't have to deal with your frustrations face to face.

I'm not happy about it but I have gone to Telstra; they are more expensive and the handsets aren't as good but at least I can use my 3G phone now anywhere I like...

Thanks for the ranting space Vodafail!!!

Trying to get a username chnaged has taken more than 2 weeks !!!
This on top of poor coverage,drop outs and poor customer service.

Not able to be fowarded to a customer service at any stage, just automated service only.

poor service

After seemingly hours waiting without resolution on the phone this appears to be the next best approach. My wife and I both have Voda plans contracted 15 months ago on the basis of imminent upgrades to service facilities in Northern Tasmania. However, because of the extremly bad coverage we have both had to maintain PAYG phones with Telstra/Optus to remain in contact with Business/Family and above all to use in an emergency. Requests to Voda for an update as to when service enhancements will be made in the region result in vague promises. How long will it be that we need to maintain two PAYG OPTUS phones averaging $30 each per month for the privilege of subscribing to a mostly unreliable phone/SMS service and steam driven internet access?

I have a Vodafone and Crazy john 3g usb over easter I could not get on the internet with either.

I was making my way back from Anzac on the train and where i would usually get 3g reception i wasn't even getting, i wasnt even getting 2g reception. I spent the whole ride turning airplane mode on and off to only have 'no service' appear. I am very appalled as what use to be a fun train ride surfing the net or texting friends has become this nightmare.

Did you hear that Nigel Dews wanted to quit as CEO of Vodafone?

When he went in to tell the directors of his decision they said "are you sure you want to do that, you still have 15 months on your 24 month contract".

December 2011 - when my contract expires with Vodafone - can't come any sooner. I can't wait to go to Optus or Telstra where reliable mobile phone service is what you pay for. I can't forget the time when I made a request to Vodafone via their website to have my mobile on global roam and when I went to my destination, I discovered my mobile had absolutely no coverage. Having arrived late at night in an unfamiliar destination, I expected to have mobile coverage so I could call my friends and family to know I landed safely. I was lucky enough to have a relative who had an old phone I could borrow for the length of my stay and in a country where I could buy a local sim card. I am very disappointed with Vodafone for this very poor experience....

I also want to ask the powers that be: how can one party (i.e. the consumer) terminate the contract and avoid paying the exit fee as a result of the other party's (i.e. Vodafone) failure to provide a decent, reliable service? How many complaints must one have made in the past?

My Vodaphone mobile keeps dropping out within the first 2minutes of a phone call no madder who I'm calling or what network the other person is on and my location doesn't seem to be the problem either as is just started happening 1week ago. Was on hold to VHA's customerservice for 65min but then gave up, but realized latter that I need the problem fixed urgently as it's now affecting my job, still on hold again with VHA customerservice and it being 60min! I'm changing networks ASAP, not happy Vodaphone!

Had a problem in that Vodafone was repeatedly emailing to advise that the attempt to auto recharge my account failed. Twice a day, nearly every day for many months. They were trying to bill me for someone elses account on an old credit card number of mine that had been expired for nearly 2 years.

I rang them over a six month period at least twice a month. ON HOLD TIME was never less than 45 minutes.

Every time I spoke to them in their Malaysian call centre after getting on to someone whos accent was capabale of being understood, was promised that the problem was fixed.

So finally after MORE THAN 14 HOURS on hold and talking to people with a poor understanding of English, I got to speak to one of their supervisors, a lady named Magna, who helped finally fix it.

Yea!

Curiously enough I have never had a coverage problem with Vodafone, but vodafones customer service is pure crap.

I want to cancel my contract with Vodafone due to delayed SMS messages, delayed voice messages, turtle like internet connection, poor customer service and now not being able to send text's on Easter Sunday.

Vodafone tells me I have to give the phone back or pay equivalent amount before cancelling. I have had the contract for about 12 months. Is this the case?

Signed up Vodafone 24 month contract 5 months ago, reception at home is fine, however when out and mobile, have very unreliable connection and in particular with mobile interet access from my phone or when tethered. Have about 10 minutes connection at best whilst on 1 hour train trip to/from Brisbane CBD on caboolture line. Frustrating, also call drop out often when out and about and only about 70% coverage, often having to walk outside or move to higher ground to get reception. Currently on hold for over 75 minutes to Vodafone customer service and about to hang up.

i HAVE A TWO YEAR CONTRACT RENEWED, AND NOW ALL OF A SUDDEN WE HAVE NO SERVICE AT HOME?CANT EVEN GO OUTSIDE TO GET BETTER RECEPTION?

In my opinion, they have concentrated on profits to their demise. I know of cases where years ago, unending complaints did nothing, save attract the legal department with force. Even when faced with overwhelming evidence against them, they pursued without remorse. The key people make the decisions, their desire to please their masters with profits must have limits or trickery prevails. Tricky and deceptive, are the two most effective words to describe
them. Give them half a chance and they will bury you. Don't quit, good luck.

I spent the train ride home on Anzac Day trying to access the web with my 3 broadband service. I could only open 2 web pages in 1 hour of train travel. The rest was spent switching on and off the phone and being frustrated having wasted an hour. I look over and see someone on an iPhone speedily using Google maps, which would take me 10 minutes to load up with 3 Mobile.

Then I come home and read all the comments on Vodafail, all the news articles about Vodafone/3 complaints, and naturally end up here.

I already have a dispute with 3 raised a day ago regarding their broadband service dropouts and sub par dial-up speeds. I was promised a call back and got none so I had to call them. Poor bloke in Mumbai sounds like the only person in the call center. He patches me through to the department, and then I hear a message "the hours we operate are between" and the phone disconnects. Bravo!

Can't wait until Wednesday. I've avoided the TIO for over a year but will finally give them a call to cancel my contract (which by the way I did a week ago through 3 Mobile and have waited for them to call me back in three locations to conduct their investigation - still waiting!).

Tried to contact customer care, on hold for 1 hour 45 minutes before my battery died.

I have no reception at work, in Surry Hills, Sydney. I need the mobile for my job. The authorities need to act. This company should not be operating.

Poor coverage in Hobart, Lutana & Huntingfield where there Vodaphone call centre is based. Unable to use my mobile at work due to no coverage (Lutana) where every other person whos not with Vodaphone has full coverage. I'm fed-up with an unreliable service and will be moving to a more reliable service provider.

Anybody know whether the data usage displayed on the Vodafone pocket Wi-Fi is accurate? On the first day of the billing cycle, I reset the device, on the last day of last months' billing cycle, I supposedly used 3.2Gb of Data, but got lumped with a $138 bill (almost $100 of excess usage). This is a serious anomaly, as I'm on the $39 / 8Gb plan, and my own calculations seem to conclude that I'm using around 3-4Gb of data per month. Anybody else having similar issues? I can't help but feel I'm being ripped off. Previously I got by quite nicely with a 6Gb plan on Optus and never, ever exceeded my monthly data quota, always around 3Gb, except for last Xmas, I chewed through 5Gb in one month. My internet usage pattern is precisely the same as before with Optus - running my online business, primarily yahoo email, ebay browsing, internet banking and using sendoutcards.

Contracts SHOULD BE ILLEGAL, a phone company should have CONSEQUENCES for the way they run their businesses. My suggestion is to follow my lead, REFUSE to pay your bills, I've already been threatened with disconnection, and as soon as outbound calls are barred and internet access is suspended, then I'm switching to either Telstra or Optus. As far as the remaining 15 months of contract is concerned, FOLLOW MY LEAD - REFUSE TO PAY. Tell them to stick it where the sun don't shine. If enough of us collectively refuse to pay our Vodafone and 3 bills, then perhaps they will either shape up or ship out. Aussie consumers aren't the braindead zombie morons you people at Vodafone think they are. wait and see.

I live in the middle of Robina, Vodafone mobile broadband I'm lucky to get 1-2 bars of coverage, constantly dropping out the connection, what's more, the way they measure data is highly inaccurate, as I'm being over-charged, supposed to be $39 for 8Gb of monthly data, I'm currently consuming in the vincinity of 2-3Gb per month, yet got lumped with a $138 bill.

My iPhone is with 3, and their service is just as sub-standard. Struggling to maintain 1-2 bars of signal strength, even if I swap SIM's to my Nokia 6500 or my housemate's Samsung Galaxy. I spend good money advertising my business, and incoming calls just drop out. You can't run a business like this, Vodafone and 3 are a joke, finally I understand WHY there are 24 month contract on mobile services, and exit fees, their only purpose is to discourage dissatisfied customers from readily switching carriers.

Contracts SHOULD BE ILLEGAL, a phone company should have CONSEQUENCES for the way they run their businesses. My suggestion is to follow my lead, REFUSE to pay your bills, I've already been threatened with disconnection, and as soon as outbound calls are barred and internet access is suspended, then I'm switching to either Telstra or Optus. As far as the remaining 15 months of contract is concerned, FOLLOW MY LEAD - REFUSE TO PAY. Tell them to stick it where the sun don't shine. If enough of us collectively refuse to pay our Vodafone and 3 bills, then perhaps they will either shape up or ship out. Aussie consumers aren't the braindead zombie morons you people at Vodafone think they are. wait and see.

Funny thing about the pocket wifi that Vodafone have been pushing.....it has a screen on it which shows what's going on. At 5pm today when it shows "NO SERVICE", the whole weekend when it shows that there's no 3G service, the times that it's sitting on 2G service (seriously) are all visible to the user. The only thing that's not visible is the page you want on the internet.

Poor form.

for people who were with vodafone before the issues arised, then you have every right to be mad.

but for those who are naive or stupid and joined whilst the network has issues. well, ur naive and stupid. seriously. if your going to start a contract, do some bloody research. I always check network maps and purchase a cheap prepaid sim card to monitor reception in my area.

it takes 1-2 days, its not hard people. you get what you pay for.
vodafone is cheap and the service is mediocre, three is cheap but u roam on telstra, optus lacks good data services and telstra is over priced because they can be.

go get a blank sim and monitor reception. when you purchase a car or a house ( i no stupid comparison but relevant) do you purchase on impulse, or do you do a bit of research and test driving/ house open days.

use some brains, seriously.

COULDN'T SEND ANY TEXTS TO FRIENDS FROM OVERSEAS OR IN AUSTRALIA ON EASTER SUNDAY!!!
SERIOUSLY, FIX THIS PROBLEM!!1

http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded

Currently using the Vodafail mobile broadband network via Crazy John's. Tried to use the mobile broadband at Griffith Uni (Nathan Campus) in Brisbane and could not get any signal. Looks on the Vodafail coverage map is the campus is lit up greener than a traffic light. What a joke.

crashed network which causes drop outs

SMS outage over Easter break

Staff in the VF stores are SOOOO EMBARRASSED! Let down again! Who has to face angry customers right here in Australia? Not the staff and center managers in India!

Been waiting for a call or sms from my son interstate. Very distressing and worrying. Now I understand why I haven't heard from him It's his VF!
Waiting for May when my contract ceases and I can use my phone again. In the meantime I am using Optus prepaid on an old phone that didn't let my down even through the cyclone in Cairns this year. BUT I am extremely AGGRIEVED!
When the story of the security breach came to light, I immediately visited a major Melbourne VF store and consequently spoke with call centre staff and managers (all of whom advised me not to take notice of Australian media). Three times I was assured my phone could be unlocked but only if I paid a penalty for breaching the contract! So who breached the contract!
I have put the phone away and do not use the so called"service".

To avoid the penalty I am making the payments but I want my money back!

I would like to point out that several staff members (from various Vodafone dealers/stores) have been advised to turn all handsets to 2G mode to assist in network overload - new and existing customers. With this, they are not told to advise the customer of what they are doing unless they specifically question, and even so, are then told to say that they are changing settings on the handset to assist in coverage (although all they are doing is trying to reduce network congestion, which doesn't seem to work that well).

I live in Beaumont SA and am having reception issues on my brand new HTC Desire HD mostly dropped calls (at home) but sometimes no reception at all for literally hours, when reception returns I get a rush of texts sometimes late at night..... been with vodafone now for about 6 weeks.... haven't bothered contacting them yet but will soon.,...

Quite simple really,



Like ANY company you will get the good, the bad, the ugly and sadly like all call centers there will be customers falling through the cracks. This is a disgusting display of human hatred and lack of understanding. I am not going to say 'toughen up' I am going to instead say the simple logical process.


1. If it doesn't work investigate and DON'T expect to get an answer if YOU created the problem (e.g. installed harmful progs/applications on your system/experienced a power outage etc) They are NOT technicians for PC hardware in that sense.

2. If you haven't paid your bill THIS IS YOUR FAULT you signed the contract to pay so much and YOU asked for the service. Getting anrgy and upset it has been restricted or rarely CUT OFF will get you nowhere! Please accept responsibility.

3. If you can't speak english GET HELP or ASK AROUND. Simple if you live in New Zealand and Australia WHAT DO YOU EXPECT an international language center just for you NO this does not even apply in your own country

4. If you have a bad experience place feedback believe me it will get to the right person if you explain this LIKE A HUMAN

5. LISTEN to advice and try YOURSELF to create a contructive call flow simple aye ;/

6. To add above work WITH the agent not AGAINST think about how you would like to be treated and spoken to.

7. Understand things take time and like all business not every system is perfect hence some years are great and others are bad.

8. THIS IS IMPORTANT!!! PLEASE PREPARE YOUR INFORMATION!!! If it doesn't work why doesn't it work, what can you see, what did you do before the issue it's simple people. If you made a payment and it has NOT shown up then find out where you paid it to. If the service for broadband work but then stops suddenly what are the lights doing? What happened to you're computer? What did you do differently? THIS HELPS!

9. IS IT THE PROVIDERS FAULT YOU WILL LOOSE MONEY ON THE BUSINESS NO!!! Unless this is a BUSINESS account then you will not get any sympathy nor will this speed up ANY process. The only time something can be speed up is when their is a LEGIT MEDICAL REASON AND YES provide evidence! PEOPLE LIE to get what they want thats why they need it!!! Plus most Terms and Conditions will say it is NOT ALLOWED to have a business account on a residential account.


10. DO NOT call through and expect credit for something like an ENTIRE MONTH that is unfair especially if you have only had 1 issue that took a day to resolve. Any compensation is good compensation people.


11. Lastly posting experience that you have on this website is horrible to read and terrible to discuss. It great voice an opinion on a forum/chat blog but to go as far as coverage/how to guides/alternative/what you got/how long you were on hold is disgusting. Please take a look youself to see if you helped or made the situation WORSE in most cases because YOU were impatient you rushed a process that needed time to complete like MOST things in life.

If you have a good experience with someone please call through and ask for them again have you tried this?


I know I am going to get the hate speech after this post but hey I too have had terrible customer service but I don't make a website about it. I simply brush it off but also provide CONSTRUCTIVE feedback to the company providing the services.

Vodafone changed my voice mail security pin without my knowledge. I called the customer service line and was put on hold for 5 hours before being told that they where not sure as to what the problem was. I finally went to the vodafone store, where the best they could do after 2 hours was disable my voice mail completely.

So now instead of voice mail I cannot access, I simply have no voice mail.

Along with this issue, the signal is flakey at best. Trying to use the 3G connection on my phone to access online banking took 45 minutes. As everytime I passed the security pages, the signal would drop and I would have to start from step 1.

Have been with Vodafone since about 2003.

Almost on a daily basis i have no coverage, calls dropping out, not being able to send a text.

The internet coverage is so erratic that there is no way i can trust it. With no regards to how much coverage i have the internet either just doesn't work, has extremely low speeds or is brilliant. At work i sit in the same seat and throughout the day my coverage varies and my internet goes from super quick to non-existant.

I can not remember the last time i've had full coverage, usually two or three bars while others with the exact same phone but different network have perfect, full coverage.

My vodafone mobile broadband stick also has the same issues, works perfectly then just stops for no reason.

I have tried on many occassions to contact vodafone through their customer service phone number, but i have waited for over an hour on hold only to have my call drop out, and have not yet been contacted by Vodafone regardless of me using the 'call back' system.

I had a contract with Vodafone NZ, which i cancelled back in September 2010 (three months after i left NZ). I gave the operator my new address and phone numbers and asked that any remaining bills and fees please be forwarded to me and i would be happy to pay them as i was breaking contract. Last week i received an email from a NZ Debt Collector saying that despite many letters sent to me by both them and Vodafone NZ i haven't paid my overdue fee and if i didn't pay it within a week i would be listed as a debtor in N.Z. AND Australia!
If they had my email all along why didn't they contact me in regards to this earlier, now i have to pay $80 more fees and have a worse credit rating.

VODAFONE, I CAN NOT BE MORE UNHAPPY WITH YOUR SERVICE IN ALL ASPECTS, NOTHING YOU DO HAS MADE ME A HAPPY CUSTOMER AND I BELIEVE, THROUGH MY 8 YEARS OF BEING A CUSTOMER, I HAVE EARNED THE RIGHT TO HAVE MY CONTRACTS CANCELLED AND MY PHONE UNLOCKED

The other day I took a short break down south in a town called Augusta in Western Australia. Now I know coverage in these areas are somewhat sporadic, however in this instance two people I was with had two different iPhone models. One was with 3 the other with Telstra. Both had reception, I had none, not one bar.

I recently purchased a $39 pocket wifi broadband on a 12 month contract, I was advised that my suburb was well in the Vodafone coverage area.

My problem is that I'm constantly required to refresh my web page for the past month. I've reported it to Vodafone & they replied that there is currently work being undertaken in the area & advised me to be patient and wait till the work is complete & if the problem persist, report back to them.

Also, the customer service on Hotline 1555 takes an average of 15 to 20 mins to answer their calls. I hope they sort this out soon as I'm paying a subscription for nothing.

I have recently joined Vodafone, due to their cheap plan. It's cheap due to their shitty ass network systems. I have lost coverage in West Perth. Seriously, who provider should lose coverage on a regular basis in West Perth.

My phone calls consistently drop out, i get download speeds of 14kbs -29kbs on a regular occasion, but i've also had up to 2000kbs. these inconsistency frustrate me. it is embarrassing to try and download something at these speeds in front of potential clients. When they whip out their blackberry's on their Telstra plan, no problem.

So i called their team who deals with complaints. I spoke with the person on the line and he their internal systems are down and someone would call me within 2 hours, 6 days ago. Still no phone call, possibly due to no network coverage in the city.

Signed
disgruntled customer

Thanks for not having any text capabilities yesterday! I loved it! You just go out of your way to piss me off!

Got a duel sim phone. One of vodafone and the other virgin. Guess which one never has single. Yet it's the same physical PHONE!

ps.the captcha is too hard... i cant get it right.

I run a small company and we have 7 mobiles within the group, the Vodafone network is consistently failing I personally drop around an average of 7 calls a day and I'm in the metro area including the CBD. The service appears to be getting worse and even better still I have made complaints to Vodafone technical service and to the TIO and they have resulted in nothing, I would say that on average the company would drop around 35 calls a day, which is just not good enough. I have asked Vodafone to cancel our contract due to the above problems only to be told "no problem sir that will cost you around $7500.00 which is the amount of the plan for the remainder of the contract", no way!! My issue is this, I run a business I talk to my clients, when a call drops out then I have to call my client back, when this happens 4 times during the same conversation that's way too much. If any other business failed so miserably in providing a service they would be a long distance memory by now. We all sign contracts but in the contract two parties agree to 1. pay the bill for the service provided 2. The company guarantees to provide a service which works. If one of the parties do not hold up to the agreement the contract is void. I want out of this joke so that I can give my money to another provider that will actually give me what I'm paying for, even if it costs a little extra!!

It would take hours to write the story, these are just the highlights:
1) Started in July 2010 - ordered a Nexus One on a plan via the Vodafone web-site - numerous delays in delivery - it was next week for six weeks, but no notifications or updated order status, just hours on the phone listening to Lara telling me how important my call is...
2) after 6 weeks I was told it wasn't available despite still being advertised online
3) Changed to Samsung Galaxy S - more delays
4) Finally had to go to a store to get it sorted (thanks to the girls at Vodafone Camberwell)
5) Reveive phone 3 montsh after ordering
6) The otherwise very helpful girls put me on a different plan than what I had originally signed up for - no IDD calls included in cap, which was one of the reasons I was switching in the first place
7) More listening to Lara, she really needs to go and get an upgrade, finally told that the plan I had originally signed up for was no longer avaialble
8) Truth be told, I was so over it I did nothing for a couple of months until the first bill shock
9) This time went to the Vodafone store at Southland, great service despite their obvious battle with inadequate and unbelievably slow data systems, finally got on a plan that suited my usage and got a substantial credit
10) Credit not processed, my service was vut off even though technically speaking Vodafone "owed" me money at the time
11) Unable to log in to my MyVodafone (because my phone had been cut off, I presume)
12) More time with Lara (I really don't like her any more) got back on
13) Unfortunately still have 18 months left on my contract, will never, ever come back after that, can only hope I won't have to talk to Lara or anyone else at Vodafone again!

Oh, i forgot, tried to log in to myVodafone to find last months bill, system was down and redirected me to the WebSpehere login screen instead - really classy.

But the real issue is what must be a complete lack of Corporate Governance at Vodafone, how on earth can the CEO and other senior managers still be in charge after what history will no doubt show up as one of the worst managed company mergers in Australian corporate history?

We have absolutely zero reception in our house which can be frustrating for friends, family and employers trying to call, the signal will still get through on standby but as soon as you start talking the call drops almost instantly, we tend to have to go outside to call someone.

BTW This music video parody about 3 and Vodafone's terrible coverage is brilliant, go check it out http://www.youtube.com/watch?v=306OsChFw0A

Free calls between myself and a friend also on 3/Vodaphone have been fine for years with 3; since Vodaphone took over, these calls drop out pretty reliably after ten minutes....is this Vodaphone trying to discourage the free calls which were used to get us to sign up with 3?

I live less than 5km from the centre of the largest non-metropolitan city in Queensland and have begun leaving my phone at home when I travel around to visit friends who are in other suburbs as, more often than not, I can't get a signal strong enough to answer calls. Recently I travelled from Canberra to North Queensland by road on the inland route - I had reception for about two hours out of Canberra, then almost nothing until I reached Townsville, apart from a signal inside a few larger towns such as Roma. Others in the car had much longer and more frequent reception from another provider. There's a lesson there somewhere, I guess.

I thought it was only myself who couldn't wish my family a Happy Easter yesterday. VFs stuff up was realised when we had to phone each other on a land phone. We gave up trying to SMS. Thank you VF website for letting me know what the real problem was. Message has been passed on.

Receive a single bar of signal on my phone using vodafail connection. Other cell of mine on different network shows full signal. Moreover from time to time vodafail goes to roaming/no 3G connection and frustratingly also in Searching state.

I am overseas from Oz on roam am being massively overcharged for international calls . Also a limit on registered credit card . Just ridiculous .x

G3 pathetic at the moment (couple days now)at Goodwood area. -111db 1 asu of reception, cant browse a thing on the internet. Vodafone fix your shit up!

I cancelled my vodafail last week and joined with TELSTRA.
IT IS AWESOME!

I can NEVER ever get reception from any point in my house except for the balcony even though i live in a very sururban street. That just doesn't work well for me when it's 3am on a cold morning -.- go sack yourself voda

No signal in the brand new GPT Charlestown Square Shopping Center in Newcastle NSW. I have to go to the roof to get a signal. Been a customer for 10 years. All my friends are changing networks and I am considering doing the same.

I can't believe that vodafone didn't let it's customers know that it's network had gone down from yesterday afternoon til late sunday evening. Why the hell am I with this network?

Couldn't contact my boss yesterday regarding work, which is on call. Fortunately it all went through in the end, but seven hours of hellish stress is not in the Easter spirit. Not going to switch yet, but lift your game Vodafone before I do.

I have a Vodafone wireless internet USB stick & pay monthly to have this "privilege" - yeah right.
I live close to a fairly major regional city, so my reception should be pretty good - you would think.
At least 3-4 times a week, my internet will not connect. Either the software has a meltdown or the USB stick can't find reception. For me, it's exciting when my internet reaches speeds of 7kbps! Anything above that is a (rare) bonus.
Of course, if you want to do anything about it, you have to ring some stupid number & listen to some stupid automatic voice - which then charges me on my non-Vodafone mobile. No point going in store either, they just look at me dumbly & tell me to go home & call the support line.

unacceptable delays for SMS. Hopeless roaming outside major city. But I have a UK vodafone mobile as well which had no trouble getting/receiving emails and SMS at vast cost c.f. no service at all with "3"/Vodafone Australia.will be changing carrier.

I have been with vodafone for 7 years and after years of poor service I have never been so angry as I am now after the sms outage yesterday. I have not contemplated leaving vodafone until now, I normally upgrade my handset before my contract is up and i stick with them another 24 months. Not this time!! I will pay whatever it is to cut contract wih Vodafone!

SMS delay, call drops, network coverage, delayed voice mail. Pretty much every known issue

The SMS problem on the 24/04 has not been resolved for me up here in Coomera.
Vodafone stated that it was resolved at 21:00 last night, they are lying.

Been trying to contact them about the overbilling. I am suppose to be on a special $19 a month deal (reverting to $29 after a year). They have been charging me up to $79 a month. I would text 1-2 times a day (maximum) and lucky to make 3 (less than one minute) phone call a week. I never go over my allowance. I cannot ever get through to them to sort it out. I will never never never sign up with them again when my contrct runs out. And I tell all my friends the same.

Says I "dont yet have any credit on my account" this morning when I had $140 yesterday afternoon, I havent used my phone since.

i know this has been rectified now but, today was not only easter but my mother bday, so not being able to send a txt earlier today, before calling (as she works odd hours) was a hassle. I have recently changed Internet service providers (i was previously with vodafone) due to lack of continuous service, i think i WILL be doing the same for my mobile. Enough is enough.

I could not send or recieve ANY TEXT MESSAGES all day yesterday sunday 24th April 2011.. And everyone at work that is connected to vodafone had the same problem.. I tried to call vodafone to ask why this is happening and got nothing .. I was with the 3 NETWORK for years and was very happy until vodafone came along and made my life hell...

Im going to pay this contract off no matter how much it costs and connect to another network .. GOODBYE 3/VODAFONE .. you have failed and should be banned from operating in australia.

I just got back from China... My wife SMSd me a few times... the first message came through about 37 times, the rest only made it about 5 days later. Sadly, the non-3G roaming service with China Mobile is a lot faster there than the local 3G service is in Australia. Go figure.

Vodafone doesn't work in Mt Lawley (a central hub). I was then told by the Indian Service operator that Vodafone wasn't covered in that area... yet 4 months ago, It was fine. Their mobile and mobile broadband were fast and fine... now? Nothing.

RE: mobile broadband they told me to switch my settings and "turn my computer on and off again" I'm not stupid, I tried EVERYTHING before calling, that's WHY i called!

FAIL!

Had a weak signal at home (Helensburgh, halfway down the hill) for over 12 months, but 3 weeks ago, patchy signal. 2 weeks ago, NO signal, and it's never come back. Nothing has change on our property, my phone works fine at the top of the Hill and at the bottom of the hill.

A close friend, in a similar locale has had the exact same experience. We have to drive or walk 100-200m to get a weak signal, or 500m to get a reasonable signal. The only place I can get a full signal is on the Railway Station, but is soon drops out as we head north towards Sutherland.

I work from home... so I am loosing calls and sms and therefore loosing business. Vodafone's response is to give me a discount and recommend that I divert my phone (oh, and yes we will charge you for the diversion, but it is discounted). A discount on a phone that has no signal is not really a discount.

Always had trouble with SMS turning up hours, days or even a few times weeks after they have been sent, right from the first day of the contract.

Whinge Whinge Whinge Whinge Whinge, I am sick of the sound of my own voice. Time to get out I think.

for f*&^s sake vodafone.. in the past hour i have had to reload the pages and wait for you to connect 27 times.... RIDICULOUS... If i was to be a bad customer and only pay say once every so often, and either a quarter or half my bill.. you would dump me as a customer and chase me in the courts as fast as you can... EWS FLASHH.. do right by customers and they will do right by you... NOT A HARD EQUATION!!!

i signed up to a plan with the n97 as my phone with insurance in the first month of the plan the phone went back to Vodafone 12 times by the second month the failed and died i sent it back to Vodafone for an insurance claim they then informed me that the reason for the phone failing was my fault i then told them that in the time that i signed for the plan they had the phone it was in their factory and i only had use of the phone for max a week still didnt get a phone and was stuck with a broken phone and paying of a 24 month plan

Really tired of Vodafone... calls constantly drop out, had to make 7 calls for one 15 minute conversation just the other day. Consistently get about 8kbps sec 3G speeds and today no SMS messages.

I don't even think they value their customers! More than 2 hours between updates on SMS issues on their web site and they call it "user difficulties" to boot, not "Customers suffering due to our poorly maintained network". The people manning the @VodafoneAU_Help account on Twitter left at 5, poor considering the extent of the SMS issues and I'm guessing running the call centre gauntlet would be totally useless.

Disappointed Vodafone, very disappointed.

I'm not exactly with Vodafone but with 3, which is a part of Vodafone so I guess this still fits in.
I'm using a Blackberry and in the store they said I get the first year for free (for the Blackberry pack @ $10 a month). Certain enough they charge me, and after supposedly getting it resolved the first time. I have had to ring again and again and they keep resolving and claiming the problem will not reappear. Sure enough it does.

If you are ringing them to get out of you sucky contract, best thing you can do is suck up to the reps.. They are very defensive off the bat as they have copped so much abuse, which is not really their fault.. so if you sympathise with them and tell them how horrible it must be for them and you are feel so sorry for them, and hope they have a great day in spite of it all, then they will bend over backwards to help you! got out of my contract still sooooo many months to go with minimum fee and free final month!! still worst service ever, but finally free!!!

rang them to pay out contract.. was promised it was getting better before month is up and my service cancelled.... ITS WORSE LIARS LIARS LIARS... get out as fast as you can!!!!

kdnvidavnnd nsdvnc jio mjdoifjdfoajvijndvbdfnbjafdobnaoiv gggggrrrrrrrrrrr HATE! RAGE! ANGER!
i'm going to brake up with Vodafone ASAP!

cant send sms

other than regularly getting no service at home or work (i work in emergency services, this is a huge issue!) i thought it was hilarious that vodafone actually sends reps to UWA to advertise, when i usually have 1 bar or no service at all. jokers

I can not get reception in the middle of shopping centers, in my house which is 50m from a Vodafone tower. This was confirmed from Vodafone them selves. I can't get reception at work (MELB Airport). Even when i have full bars i get call failed. Limited 3G coverage. Cant browse internet. Can't use facebook.

Vodafone have wavered 3 months of bills and if im not happy by then im to ring them back.

I was told that Melb Airport was to have an upgrade by the 1st April... i still can not get reception there....

The Calder Hwy from Bendigo has NO coverage... a national Hwy has none. I can't get coverage in Bendigo its self... even standing next to the Vodafone store in the main shopping center.

The first time i contacted them they threw it back on my phone settings... after over 24 hrs of phone calls and the 'new' settings has changed nothing.

Im over them...

Happy Easter to my family! Pitty I can't text to tell them, or call for
More thAn 30 seconds without a drop out. I live away from all of my family and this has just ruined my day. Not to mention to regular drop outs, crap customer service, bull crap reception and the big arguments I've had over billing! I've tried to get out of my contract but I have to call to argue my
Point, however they don't realize I CAN'T CALL because of
Dropouts!! And I don't have a landline... They never call me back! MASSIVE FAIL I reckon!!!!! SO SICK OF THIS CRAP

No companies can dare to provide any plan like INFINITE $ 45
. They are improving the service . Guys go and get it before they cancel it . Thanks