i am not happy at all. it just likes a nightmare.
my phone's reception is bad. my ipad doesn't have reception at all.

so dispointed, so frustrated, i hate myself for choosing vodafone. it's really the bigged mistake i have ever made in my life.
fuck vodafone up!!!!

No 3G network again! Typical of vodafone!!!

providing anything... i never hear any problems with other phone services. no reception at home or at work, i only get mobile internet when i'm standing on a ladder next to the f-ing service tower. 3 months to go... and then im never looking back. People must be leaving them in droves...

So frustrating, no connection for most of the last 6 hours and no update on their network statusfrom 8am this morning. For a communications company they show distinct lack of communication skills sigh. Roll on end of contract

Vodafone turned my iphone internet off to save me from excessive charges whilst overseas but now cannot turn it back on. I can't get on to any website but www.three.net.au:80/vfhome/home/entry

According to Vodafone Customer Services I must have been connect to Three at some point, which neither me nor my phone have been OR it is the fault of iTunes.

Has anyone else had this problem recently? According to customer services I have to go and have my phone restored at a Vodafone store as a new device, meaning I will lose all of my settings and information. I'd prefer not to have to do that. Cheers.

Went in to the local Vodafone store and asked about upgrading my mobile broadband download limit. After being offered an attractive deal to migrate my provider from 3 to Vodafone and assured that I had a 3 day cooling-off period, I walked out with with a brand new K3771 USB modem.
I waited 24 hours for the number to be ported and then plugged it in to my computer, expecting it to load the software and set itself up automatically, as my previous 3 modem did. No such luck.
After 10 hours with various members of tech support, I was told that the version 10.2 software that comes with the K3771 modem is NOT Windows 7 compatible and I should download a prior version. An 88Mb file eventually came down at dial-up speeds and I installed the previous version as instructed. The new software failed to even run.
At this point I asked to exercise my 'cooling-off' option and go back to 3 whereupon I was told by the Retentions people that "There *is* no cooling off period".
So now I've been lied to, sold a product that Vodafone *know* doesn't work and am still being told by their Retention gremlins that "they *might* consider letting me out of my contract if they decide that they can't provide me with a service".
I have a feeing they plan to send me an email asking me to reply if that's what I want.

HERE IS A TIP FOR YOU!!!!!!

OK, to beat that retched and annoying "LARA" the talking robot from Vodafone.

Ring 1555 and you get that bloody robot.
Every time that LARA opens her mouth say CUSTOMER SERVICE.
She will say I didnt quite get that !
Do it againCUSTOMER SERVICE and again CUSTOMER SERVICEand again CUSTOMER SERVICE,and again,after her question.
LARA will give up and you will DEFINATELY get told by LARA "I will conect with our customer representatives right away"

What I am doing is confusing the programe because it does not know what to do.
You may have to say CUSTOMER SERVICE 8-15 times,but you beat that bloody robot.

It saves you about 30-60 minutes waiting.
Now after that I guarantee nothing.

You will get a Vodafone Indian Rep who cant speak english,tell the truth,cant understand you,apoligise to you,give you false receipts numbers(for the call),give you false codes to put in your phone,remove your pin number,remove your password word to Myvodafone,hang up on you,send you to other departments and wait another 30 minutes,send you to supervisors who will hang up on you,then give you a call back and ask you what the problem is,and then you explain it again,get sent to other departments,get hang up on,and from there

RAGE TAKES OVER AND YOU WANT TO NUKE INDIA WITH THEIR OWN ATOMIC WEAPONS(JUST A JOKE!)
AFTER THIS YOU MAKE YOUR CALLS TO THE TELECOMMUNICATIONS OMBUDSMAN,THEN GET AN AUSTRALIAN VODAFONE REP,AND START OVER AGAIN.
Then when it fails again you contact1555 and LARA again and get DIZZY.

YES,..FOLKS,..I KNOW YOUR PAIN!!!

I am not in a mess anymore.

Last night I left a message on the Vodafone Community site.

SUBJECT : HOW I SOLVED VODAFONE FAILURES
My answer:I GOT A HAMMER AND SMASHED THE VODAFONE SIM CARD AND GOT ANOTHER TELCO'S SIM CARD.
Also I placed another message:

I have only been on this website a short time and Vodafone customers have left by the bucketfull,What do you think ALLAN?(vodafone moderator)

Well of course, you will see there's only about 3-4 people that have lasted more than three minutes with ALLAN (vodafone moderator).

He has Oblitered and Deleted the whole of the Vodafone Community except for Vodafone reps and himself.

Vodafone Moderators' position and roles are:
[TO DELETE EVERY COMPLAINT AND GENIUNE LAST DITCH ATTEMPT BY VODAFONE CUSTOMERS TO RESOLVE THE LENGTHY LONG FRUSTRATING UNETHICAL BEHAVIOUR THAT EMITS FROM VODAFONE INDIA.]

Hutchison Vodafone Australia will never get!!!
I have no doubt that they will lose their Licence to operate in Australia.

hutch.

Wont give me reception anywhere!!!

Finally got out of my contract after 18 months of sheer hell. Apparently without penalty. 24 hours later received an SMS telling my account was now showing over $300 due!!! Another eternity spent on phone to India to find out why! They tell me they have no idea until my billing cycle finishes on 24th. Heaven forbid they penalize me. My wrath knows no end. Now with amaysim. Not really sure Optus is any better but can't afford Telstra. Am on verge of giving up altogether.

Mobile internet speed is so very slow today can't even load google home page!!

Had enough of Vodafail broadband congestion. Back to 3 which used to work and hopefully still does.

Even Hitler is ranting about Vodafone: http://www.youtube.com/watch?v=Vl_5L2v0A2k

hi, I am a vodafone staff member.
Before you all get angry at me, remember that I am just someone who needs to work to make a living. When working I often get customers who come in asking to be released from their contract, or threatening to go to the TIO, or yelling about "those F**ing indians" or the "delhi ditzes", or asking for a credit just because they want one. Whilst sometimes (albeit rarely) these customers have serious issues, the only resolution for which is cancellation of their contract, a lot of the time its because they just don't realise what a contract means, and they want to be able to do whatever they want.

For starters, A contract is a legal document binding you to pay a minimum amount over a set period. it also binds Vodafone to provide you a service. What gets a lot of people is the idea that if the coverage is not always there, every moment, no matter where they are, then they should be released from their contract. That is not the case, and no carrier needs to release someone from a contract because they cant get service everywhere. Vodafone doesn't have as strong a network as telstra, and maybe not as strong as optus, but it is also on the whole cheaper. What vodafone promises to do when you sign a contract is to provide you a sim card and access to their network, and to charge you at the rates agreed to in your contract. if they charge you at rates different to that agreed, or stop you from accessing the network (unless its a bar because of billing issues etc) then that could be seen as repudiation (the legal term for not fulfilling your half of a contract such that the contract can be considered cancelled) and that is grounds for cancelling a contract. But before any customer is signed up they are shown the coverage checker, and it is freely available on the website.

Complaining that the network isn't as good as telstra, is like buying cheap crap and complaining when it breaks. think back five or ten years. Then the best telco wouldn't be as good as the worst one today, we as a society (and as evidenced here) have become impatient, demanding everything all the time. if you want the best, then pay for it, but don't take the cheapest option, and then complain that it isn't as good as the best.

As a Staff member, I see a lot of people come in with genuine problems, system errors, or problems with their handsets that we in store really try to fix, and i know that the people on the customer care line genuinely want to help (most of the time). but coming in and shouting about cancelling a contract, or trying to get the TIO involved when something is delayed (an iphone or a migration are recent examples) is not helpful to anyone. and I understand that sometimes people get frustrated and i have gotten frustrated too, both with Vodafone and with Telstra, because sometimes they don't understand what your problem is. but if you go looking to get your contract cancelled, you are more likely to frustrate everyone and waste everyones time, rather than just going in looking for a resolution.

I have people telling me that when they call they get a recorded message that the number is not in use. Often I cannot call or send texts especially if they are slightly long. My calls frequently drop out. My son is also with Vodaphone and he has also been experiencing similar problems.

Poor customer service and extremely long wait time when trying to call for phone support. Recently I called 1555 number stated that I had connection problems proceeded to wait 45 minutes the a
recorded message came on asking for which invoice I wanted to pay and how I wanted to pay! Or something along that line!

Long wait time when calling into the shop. Staff who are not aware of general difficulties that customers Are having and generally the attitude of staff is that they are not aware of any complaints about network service.

after promises from vodafail that my reception problems in my area are fix they again lied to get me locked in to contracts for phone and internet vodaphone you will be losing a long time customer thats 2 phone contracts and mobile broad band contract never ever again vodaphone good bye vodaphone

Sorry typo

Email me on <<personal details removed>>

Vodafone civil case

I have a case going with the TIO I'm looking for people who are locked into contracts and had massive issues with voda to take up a civil case against them

I have evidence on my own and have been documenting everything but I need some support from others who have made massive complaints. I think we could call a bluff and walk away Scott free with no extra charges etc

They want me to pay $500 or give the phone back. I don't want to pay a cent and I want the phone since I was told its free on blah blah blah

If anyone is keen to run the ball up with me I'm very serious and will go all the way with it.

I have a wrap sheet of complaints that would take up 3 a4 pages. I know this because I have a friend who emailed me all the comments on my account over the past 4 years.

Feel free to ema me if anyone is keen on <<email address removed>>

Peace all

used to have a reasonable signal outside at least - absolutely non for several weeks now, can't ring, text or receive at all - off to another server

3 broadband internet gave me 5gb free data (loyal customer) and 2x 4gb bonuses for some reason therefore including my monthly allowance = 19gb for December. During Christmas period, we were out for 2weeks and i got an invoice yesterday saying i used excessive data. I rarely went over the 6gb limit in 4weeks but to use 19gb+ in 2weeks its un-herd of!!!! Well they are finding idiots to pay for their 'upgrades' so this idiot (me) is going elsewhere!

West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....

Recently moved from Three to Vodafone, and in process upgraded to a new phone. After waiting for weeks for number to be moved from 3 to Vodafone new phone working, everything somewhat ok...My email was hacked (could have been coincidental), then I decided to remove email from phone, so did a factory reset.
Discovered a few days after that I couldn't receive incoming calls from land lines. Then a few days following that (and after initial call to tech support and no assistance) I can not receive incoming calls. Two trips to Vodafone store near me, and two new SIM cards later problem not solved. Tech support apparently called today (4 days after initial complaint) to say the problem is still under investigation. Seems to have started after a factory reset of my new HTC Sensation. Super. Super. Super. annoying.

Poor coverage

Before I went on holidays over seas for a month I organised to have direct debit on my next bill so I didn't have to do it on my holiday and could just relax. Well, I get back home after my holiday to find my phone cut off and $30 in overdue fees. When I called them they said they got rid of the fees and apologised and would take it out now. So I thought all was fine, then I look at my account in two days and they tried to take out the bill plus the late fees and I didn't have enough so was charged another dishonour fee!!! Again I called and they apologised AGAIN and said they would fix it AGAIN. I look at my account, all seems to be fine.

... Three MONTHS LATER I get a letter in the mail saying I owed the same amount that had been owing when I got back from my holiday. Utterly confused I looked at my account and they had put the money back in???? So I called again (4 times) and on the final call I explained everything and luckily got someone who actually spoke english and took out all the fees added on over the time so it was down to the raw bill amount that should have been paid and out of my hair three months ago then explained how I could pay it myself to make sure it was all done properly.


one day when I have lots of money I am buying my way out of this contract... I haven't had one month where I haven't needed to call with an issue.
They are hopeless.

What the .. Is up with the cap limit of only 100 mb on the bb ????? Vodacom .delet thankuU

My first bill with vodafone was suppose to be $58 but when I received my bill it was $148. Apparently according to my bill I had gone $90 over my cap in the last 14 hours of my billing period... considering myself and most of the country were asleep during most of those hours as they were going from 8pm to 10am the next day. After visiting an office and being told to call customer service I was sure there was a mistake, I read over my bill and found it hard to understand as it wasn't showing where (as in was it call or txt or net?) all the different over amounts came from clearly just when i went over. After three different calls and each person even a manager just reading out my bill to me I gave up and paid. I regret giving up but there was zero information given to me that I hadn't already read on the bill. So confusing and worst customer service ever!!!!

I recently moved to vodaphone because vodaphone bought the 3 company that I was with in Australia Melbourne. From the very first day I was with Vodaphone I noticed the network coverage was significantly worse off than what I usually get previously. I have constant call dropouts on my new mobile phone the Samsung Galaxy Nexus, the internet was really slow due to the Vodaphone network as well. Even at work, where I work right in the centre of the CBD, the vodaphone network is still really really slow. I cannot read my emails on the phone or anything.

I seriously regret not going to Telstra...

Mobile broadband congested and completely unusable again in the Melbourne CBD. Now that everone is back from xmas holidays broadband is hopelessly congested again.

Vodafail seem to be totally incapable of providing a service that works.

This is an issue to do with 3 Care but arn't they all the same people now?
To summarise my over 12 month ongoing issue:

I had to give my iPhone up for repair due to technical issues numerous times in a row as they kepy telling me the issue was fixed but I would get the phone back with the same problems.They gave me an ancient replacement phone during all the time I was without my phone which was broken anyway and couldn't receive some calls all the meanwhile I was still paying for my unused iPhone.

The last time I came to pick up my iPhone from repair they told me the issue cldnt be fixed and gave me a new phone and told me they updated my plan to the new $49 Unlimited plan so I would get unlimited calls to all 3 & vodafone users

2months later my plan hadnt changed so I went back to the store the woman told me 3 care made a mistake and didnt put me on it and that it would get done right away.

next month received a big bill due to still being on the wrong plan went into the store and they told me there was no notes of anyone having offered me the new plan.

Called 3 care after long arguements and getting put on hold to speak to supervisors they credited me back the money over my $49 cap and told me I would be transferred to the new plan for the next month.

A few months later I was still not getting unlimited calls to vodafone and 3 and came into stores and rang them more times than I can count. Every time took ages to explain my issue and most of the time despite my insisting to write notes about each phone call the new guy would tell me there is no record of me having being offered the update or having called the previous million times.

Finally after numerous expensive bills for a service I wasn't receiving in October 2011 I was told that the unlimited plan does not exist on 3 and can only be accessed on Vodafone so the guy at the Vodafone (used to be 3) store told me he would transfer me to 3 so that I could be on the unlimited plan in the next month and that he would call me back within 48hours to let me know if they can credit me back any of the bills.

I received no contact from Vodafone and on the 24th Dec received a $394.60 bill from 3 (I thought I had been transferred to Vodafone). I rung them immediately and spoke for hours to 3 Care employee then supervisor then manager who finally told me that he would credit me back $344.60 for te Nov-Dec bill and he will call me back the next week when the Dec-Jan bill comes through so he can calculate the amount to return to me for that bill. He also said he would send me out a new iphone with a $59 Vodafone contract for which I would only be paying $49 and will have the unlimited calls.

Did not receive any calls so on the 12th Jan called them back, first spoke to a boy who said there was no record of anyone telling me they will return the money, after arguing for 20mins he got the manager I spoke to last time to call me back. The manager made up excuses for not having called me back and as to why I haven't received the money and offered to pay back half of both bills instead of the full amount he quoted me last time. I refused and reminded him what he told me in the last phone call so he put me on hold came back and said due to me having to chase them up for it he will credit me the amount which he already offered me last time we spoke! He became annoyed with my dissatisfaction, telling me this is my fault and finally said "look we'll credit u the $394.60 plus half of the second bill in the next 24hours! Bye!" and hung up on me.

Today I just got the new iPhone in the mail but I'm not sure what to do as I am very hesitant about starting another contract with them! I have received extremely poor customer service, pretty much have been accused of lying everytime I spoke to a new person on the issue and spent hours and hours chasing up vodafone people to come through.

I live in the Macarthur area which has a dense population but i always have poor reception and constantly have to cut call short as the person i am on the line starts to drop out.

Vodafone insist they haven't received payments for my mobile and internet accounts. I have had the same account for approximately a year, used the same BPAY numbers and the bank says the funds were definately transferred to them. Where has my money gone?

I had a call from a complete ramdom claiming she had been emailed from Vodafone the last 6 months of my bills, I can only assume its true because she had my mobile number and all my details, all attemps the complain to Vodafone have been ignored,

I have a phone that is on contract. The phone is network locked to Vodafone. It can be unlocked but will need to be online. This can be troublesome should you be stuck somewhere and want to put a non Vodafone sim in.

My previous contract was with Optus and they did not network lock the phone. Can use any sim card.

Not sure if other providers network lock contract phones. I know prepaid phones are network locked.

Just when you think you have jumped over one hurdle and then to face another. Each day is one step closer to finishing to my contract and then to another provider.

I have had about 40 drop outs this week. not happy!!! I didnt have that many when i was with 3, i thought they were the same thing?? Anyways i average on about 5 drop outs per call.

I transferred from three to Vodafone and was told that I was in a good coverage area, Southbank Victoria. Vodafone now tell me the network is being "upgraded" in the area and this is the reason why I would experience slow data speeds on my pocket wifi. Lucky for me I have the coverage guarantee. I was told the cancellations team were "busy" and to call back again later, however I'm now on hold waiting for them to answer.

seems vodafone voice mail just doesnt work some times especially in certain area of sydney, sometimes it comes through a few days late, sometimes not at all and i only find out when a client or friend says " i did try and call you and left a msg' or even worse "it was pretty rude of you not calling me back.

HOW CAN VODOFONE HAVE THE GALL TO OFFER SERVICES TO BUSINESS CLIENTS. they should say we are only suitable for teenagers who dont need anything more reliable that txt chat. AGHHHHHHH

No service for no apparent reason

WHAT A TRAIN WRECK...... Selected network(vodafone NZ) unavailable
How on gods earth are we suppose to do business????

When buying a prepaid phone online there was an error on the transaction. Few minutes after I received an email with an order number with an incorrect product. I have spent hours in the phone trying to amend / cancel the order before it's shipped. No one in customer care located in India was able to find the order in the system and they suggested to dispute the transaction with the bank.
After that, I got an email informing that the order was processed and I haven't be able to contact Vodafone because when I dial customer care the answering machine tells me to contact them later !!
It's obvious that Vodafone doesn't have a system in place to change/cancel online orders, but they are very efficient in charging customers credit cards.

I had forgotten to pay my bill & also didn't want to in protest of there extremely poor service!! I have paid my bill in full today & it said online that "if your services are barred they will resume shortly". So I swithced my phone on & off a few times - no luck.
I've also called the customer service line wehre there is a pre-recorded message saying " Due to system issues our customer service team cannot update or view any person details, please try again later"!!!

FAIL....

A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.

When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.

Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.

When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".

I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.

So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.

I think vodafone is a big scammer, wonder why they are still operating while small company who do scam get prosecuted and learn the lesson. My 3g wifi has HSDPA connection (full bar) and i can only download at about 15 kBps. Have to wait 1 minute before i can watch 3 mins videos on youtube. Thats what vodafone sold me, a mobile broadband. I have been trying to use the bandwidth i paid, but the speed so slow i can only use 1 gig a month, just wasted 4 gigs worth of data.

Unable to sent texts overseas. Reply to Msg from people in NZ says its sent but no one receives them. Also 4 bars of reception 3g and no internet page will load. Can't wait for my plan to end!!!!!!

Trying to call VF today to cancel. Use "callback" service, lady calls me back from VF... explained that I wanted to cancel my contract... so she transfers me to the cancellation dept - who have a system outage at present. Good God. Cant even cancel the contract because of hardware/software failure!!

I joined Vodafone simply because of infinite plan but regretted immediately but then kept continuing on the plan with the optimistic view that they will improve the quality of signals. Lucky I was on month to month plan, so after waiting for nearly over an year I finally decided to move on.

When I called customer care, rep. said that probably my iPhone 3GS is faulty cos its 2yrs old.. haha its laughable. Now I'm quite happy no more worries that someone calls when there is no signal blah blah....

Another thing is I'm still receiving bills, I had called customer care yesterday and their systems were down so they couldnt check. today I tried again and I can't believe that guy hung up on me. I had to call again and this time it was successful.

Why is there a consistent black spot in Redfern. If you're passing through on a train, you're gauranteed that your 3G connection will drop out. This has been the case for years and I've had a gut full. And while I'm at it Vodafone, I live in Glebe. Thats less than a kilometre from the city centre. Why do I need to walk out to my front gate to speak to anyone on my mobile phone? The reception is still crap at best!!! So over it! Over the fact that you've locked me into a contract that I've got no hope of getting out of! Hate so much!!!

Blackberry 9900 not receiving texts

I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

Vodafone has been out all day, 10 January 2012, in the Snowy Mountains area (again) - Perisher and Jindabyne! This also happened last week but i was not too worried as i was on holidays. However it is now most annoying as I need my phone for work. Have had to borrow my wifes phone as she is with Optus with no problems. Unless they fix and upgrade the network up here I will be switching to Optus.
Another issue with Vodafone is in winter when they run out of 3G bandwidth, rendering smart phone functionality useless. This happens on 90% of weekends and for all school holidays when Jindabyne has swelled with skiers / boarders. UPGRADE, UPGRADE, UPGRADE!

sigh on hold for 15 mins now

My Account
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I had a phone with Vodafone which I got on contract over a year ago. The number was changed and with this the connection came up with an x = no signal. In the same house I previously had signal but it was low and would keep dropping out.
I called to complain and have this looked into.
I was told the issue would be resolved and my phone would work, I went through troubleshooting but was still unable to use the phone. I also had another phone with them which worked but still had the drop outs as it still does today. We agreed to send back the phone and have it cancelled and closed as I couldn't use it at all. It took almost a year for them to send me out a bag to send it back to them. I kept calling them every few weeks/ month to find out where the bag was. I eventually got it 11 months or so after we first agreed to have it.
During this time they continued to charge me for the second phone that I couldn't use.
I would have to ring regularly to find out what was the deal with my bill and phone, each time I would get different answers. I continued paying for the phone I was using and refused to pay for the one I couldn't use. They barred my phone (the one I could use) on numerous times despite being told it wouldn't happen and every time I called them to get it back on they would tell me I had to pay for the other phone I couldn't even use. Eventually after hours of arguing with them they would put it back on and place a small credit to get it by.. They would reassure me it wouldn't happen again and to only keep paying for the phone I could use. Despite doing what they asked it would happen over and over.

After I received the bag finally in August 2011 I sent the phone back immediately. I had to call them to make sure they received it. They had. But it didn't end.
I continued to get charged for the phone that I couldnt use and they had back.
My phone has been cut off 2ce now since october. The efforts to have that account closed and the fees dropped have been exhausting. I called the last time just the other day (1st week in jan 2012) after they barred my phone. I was told I had to pay the bill, there was a small amount credited on the account but not the total amount, I knew I shouldn't have anything owing because I had kept paying for the phone I use.
Eventually after an hour and a half of arguing with a 'team leader' he appologized after actually going back over the last year of notes. He had told me he had applied for a full amount of credits and had made a note summarizing the last years notes.

The only reason I am still with Vodafone is worry of losing my number which I have had for a really long time and because I still have just under a year contract left with them...
My phone I am still using still has drop outs and cuts off when I'm talking to people, or on the net. But I don't bother calling on that one because this has been a horrible experience already and I'm just waiting till September 2012 to finish this contract and leave!

I had been on prepaid with Vodafone for about 8 years, the moment I went on plan I feel like they have screwed me over....

Vodafone signal and service is discusting.

I am in Castle Hill (Crane Road, 5 minutes from Castle Towers), no signals (nothing at all!!!) to my house. Even in places with strong signals calls drops or breaks up. I regret my decision to change from 3 to Vodaphone. How come 3 merged in to this failed Voda network?

billing problems

23/12/2011 - I recharge my prepaid mobile online using a credit card - $35 all time - and it said the transaction was successful but I did not recieve credit. Money was taken from my account and was a pending authorisation. I phoned the call centre and their response was I was not telling the truth.I called my bank to stop the payment but they told me they could not do that and Vodfail had to either not claim the payment or send it back to my bank.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????

Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.

This is what appears on my bank statement:

25/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 23/12 AU AUD $35.00

29/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 24/12 AU AUD $35.00

Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???

I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.

And I am totally fed up with having to deal with their foreign call centre.

I have been with Vodafone for nearly 5 years now. In the past 18 months I have had no reception in my house. I receive texts 2 days after they were sent, I can't make or receive phone calls (to do so I have to stand at the end of my driveway and even then it drops out). I can't access the internet either.

Think I live in a rural area? Nope I live not even 5km out of Perth!

So I rang Vodafone today, after I noticed that my phone has started dropping out when I am at work (I work in the CBD). After waiting for about 20 minutes and repeating myself numerous times, I was told that I was in a black spot and that a new tower was being installed this week...how convenient. When I asked to be released from my contract I was offered a month free. When I said that wasn't good enough after waiting 18 months for the problem to be fixed - my phone cut out. So now I have to start the process all over again tomorrow.

poor service in Merredin WA 260 km east of Perth.

To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.

Iphone 4, n8, blackberry bold 9780 x5 and i still dont have a working phone!!!! Vodafone said they would now send me a iphone 4s and whats this no one has ordered it and I still dont have a phone but they expect me to pay my bills. When will this madness end! I only stay with them as for 7 years i didnt have a single issue!

No reception anywhere in the suburb have to drive 2 suburbs down to get reception. Could not recharge my prepaid service today and got charged twice. Been calling their customer service and been on hold and the service drops out. Getting constant text messages that Vodafail is upgrading service in the area 5 times now. This is a joke just want to cry.

I upgraded to iphone 4s from three, 2 working days they say... i cancelled after 10 days waiting, went into store got phone within 1 hour, transfer from three takes 10 days, then just for fun they send me another phone which i had to return der !!!! still havent transferred mobile braodban after 20 days they say oh someone cancelled it? so finally they fix that after 24 hrs. now mobile braodband slow and worse than three broadband, they say new tower in January, will wait until then and if not happy cancel all services and go back to 3.. they should not be allowed to operate in this country without australian tech support, they are untrained, incompetent and offshore morons!!

Bad signal to make phone call, cant connect to internet, delayed in receiving sms, no signal to receive call and not even a missed call on my phone. Dont use Vodafone, they suck big time!!
I live in Truganina area. Whenever Im in Point Cook, Vodafone is even worse!!

Promised porting on 26th Dec 11, its now Jan 8th, my 3 sim is still active and Vodas is dead as a maggot.

Numerous calls to the "Welcome Crew", no one knows what is going on, been told it will be fixed in 48hrs three times now and patiently waited those hours too.....

No call backs and no replies to my queries on the Voda forums from their "support crew".

Should have stayed @ 3.

Had 42yr old son take me to purchase new 4s on 12Nov from Vodafone outlet signed up for $59 plan was promised delivery of new phone in 10days collected it from postal delivery centre on 23Dec had been in there for 14 days NO Fail to deliver notice left had to get details off. Vodafone office in Carousell Cannington. Returned next day to get change over from 3 to Vodafone was told12/48 hours It isonc The 8Jan still getting so sorry from Voda
After reading this page I'm getting worried. will keep with Telstra for IPad and 3 for wife's mobile

stuck on a two year plan and no service at all i live 22km from the perth cbd

Is anyone else having issues with either not recieving sms until hrs after they have been sent to you, your sms's either sending multiple times or not at all, or you not getting sms's at all??? I'm in NSW, Richmond area.

This is absolute BullSHIT 10 mins from home and I have no coverage its not like Im in the middle of the freaking outback as well. Pure and absolute BS vodaphone is vodaFAIL!!

So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.

Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.

So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).

I have been told to ring up in a week's time to have the credit transferred to my bank account.

F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!

Vodafone's 3g in richmond, inner melbourne, has been down since early this morn. Has the company made any comment yet?

no 3G coverage across the inner suburbs of Melbourne

I called Vodafone on 15 Dec 2011 to move to a special $29/month Samsung Galaxy S II plan. Vodafone assured me that everything was arranged and asked me to wait for the new handset to arrive in the mail. I called today (6 Jan 2012) to ask when my new phone would arrive and was informed that they had no record of an order being placed. The Sales assistant kindly asked whether I'd like to take up a more expensive plan for the same phone (since the $29/month special has now expired). I declined the offer.

I work at vodafone and although I can't say this to my customers (obviously) I've seen way too many customers let down and I'm just sick of it (no specifics). The staff that I have worked with have mostly been really helpful and friendly, but there is only so much that we can do. Half the time we need authorisation from the call center staff in India and this is where the problems begin - they are poorly trained, uncaring, and are very lazy.

More than 50% of customers who are told by the call center staff to come into store have been misled - the call center staff could have fixed the problem over the phone they just cant be bothered so staff at the stores need to call THE SAME people and use our "vodafone staff" status to force them to do their job. Even then about 50% of the time we get either completely untrained or uncaring staff who try to transfer us to different departments at the first sign of difficulty. (My record is being transfered between the same 2 departments 4 times)

Also, just some quick advice. If you bought a contract phone outright but do not have a contract with vodafone you are screwed. Don't even try to unlock your phone. I had to deal with that situation a few weeks ago and it got nowhere. Call center staff messed around for 1 hour to finally tell me that there was no solution and the customer had wasted his money

If vodafone has screwed up for whatever reason and you have incurred an extra charge on your latest bill - DONT go to a vodafone store. Vodafone staff have no authority to change bills - they can only view the bills, not adjust them. DON'T bother calling up the call center. They rarely ever help you.

Even when Vodafone staff call on behalf of customers, call center staff are mindless drones who will never admit that Vodafone screwed up - they will just read off the bill as if it's correct and then transfer you to a different department. IF you have been overcharged by a significant amount (i.e. more than twice your usual monthly payment), you're better off going to the ombudsman.

Vodafone seems to be trying to fix some of their problems but it seems like its as complex as fixing world hunger. I got a new phone which was faulty. With my phone less than a week old, I went to the shop (after spending about an hour talking to various service people on the phone) and after more than 3 hours, a good dose of bored non communication and constant repetitions of we cant help you. I walked out with a new handset and an admonishment that if that one didn't work I would have to send it away to be fixed. My SIL tweeted the problem, VF replied in 8hrs and are in the process of trying to make me feel less angry. This is surely a good sign. The whole cost to me was about 6 - 7 hrs of wasted time and patronising interaction during my holidays, a 40 min round trip to the shop. $5 parking fee for going over the allocated 3 hours and significant frustration of trying to get a new handset that should have just been instantly replaced from people who wanted to prove I was wrong about my phone being a dud. BTW I have next to nil reception in my home at warrimoo. Whole other problem!

Went to switch from 3 to Vodafone so as to stop data roaming fees when using the Internet. Was told yesterday that it would be free to move over and that, as an 'incentive' I would get the same package I have on 3 but $10 cheaper. I was very impressed. Went back to the same store today and was served by a different staff member and was told that it would cost money to move and that the amount I payed would be the same until another staff member said that it doesn't cost anything to move but I would have to pay the same amount. Your staff suck Vodafone!

Since new year's Eve I have to recharge my prepaid on 17 different occasaions - 5 times via phone (2 x hang ups, 3 x "we'll try if for you in the next hour" with no result following lengthy phone conversations) and 12 instances of the site not functioning "at this time" over the past 6 days.

That's 17 times they've FAILED TO ACCEPT MONEY FROM A CUSTOMER, let alone provide me with a working service.

FAIL, FAIL

I order two Iphone 4S over the phone. The saleslady agreed me to waive $5 handset fee per month and $10 freight cost, also gave me $10 off every month off the 49 cap plan. Which means I need to pay $39 only per month for the handset and plan. However, I just received the confirmation of upgrade, it showed completely diffent things, which are the original plans, $49 cap + $5 handset + $10 freight cost.

iam sent ACT 3G to 111
But the replay was 'sorry service could not be activated in your vodafone'
My mobile is Nokia E71

My GPS is down been down for 3 days vodaphone said thy sort it but nt a things whats going on dunno weather its the high winds as weather really bad in england birmingham

one bar in our house ,have to go 100 meters for calls
2 weeks to get through was told i should consider other servers???
Not interested in ajusting news towers etc here!!!!

No coverage where I live, being a care giver for my disabled mother this is a very key thing to have. I'm not on a high enough income to be wasting $65 a month for something I can't even use.

the 3g connection is getting worseeeeee..i cant connect at all!! it shows 3g but no CONNECTIVITY... pls fix this shiet up vodaphone!!

Doesn't understand Telsta, Optus or Cancel

WE HAVE A BUSINESS ACCOUNT WITH VODAFAIL AND THEY HAVE RECENTLY UPGRADED (YEAH RIGHT) TO A NEW NETWORK, ONLY PROBLEM IS THE HTC PHONE THEY SOLD US WITH OUR BUSINESS PACKAGE ISNT COMPATIBLE...WHAT THE HELL ARE THEY THINKING? WE ARE LOSING BUSINESS, OH AND OUR REP HAS OBVIOUSLY GOT SICK OF THE BULLSHIT, AND QUIT COS HIS PHONE IS DISCONNECTED, OR HAS NO COVERAGE!! I CAN EXPECT A CALL BACK SHORTLY FROM SOMEONE (IN NEXT 2 HRS) FROM INDIA WHICH IS PROMISING...NOT!

I've been waiting 12 months to get off a plan. Finally, my contract came up, so after numerous calls every month with no satisfaction around network problems, I am finally free. Tried o take the opportunity to free my son too who's plan gets used every month with flag fall from dropouts. Was considering a prepaid but have been told that I can not get out of the 2 weeks remaining on the plan without a $36 fee. I explained all of my issues past and current. They said they'd check with supervisor. Supervisor confirmed there would still be a fee for moving off my rip-off plan to prepaid.

Recently when the blackspots are bad at my friends house I've taken to using my Telstra modem to connect to my phone and Skype the call. Cheers Telstra for your awesome coverage and transfer speeds

Sketchy internet connection, calls dropping out, terrible reception, just a genuine waste of time! Certainly not worth what I pay which is quite competitive compared to other phone service providers

They sent me a phone that doesn't even fkin work. Stupid Vodafail.

In my house IAm unable to make and receive calls and unfortunately I have 2 phone with Vodafone

Worst customer service, waited 2 hours to get voicemail turned off - not even an apology for the wait and on top of that, the silly person didn't even turn voicemail off!!! I had to call again and wait another hour. Reception is always so poor, calls always drop out and have to reattempy making calls mainly times before a call is connected. SMS'es are delayed and 3G... forget it!!! it is barely usable - Definetly the worst carrier by far - No wonder they are dropping customers so rapidly.. I will be next.

Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!

I am unable to get network coverage in my house. I can't even use the 3G network of vodafone and my network usage for the plan goes unused every month. I have three vodafone connection. Handset Nokia, HTC Desire HD and Iphone, all experience issues.

I decided on making the switch on December the 8th 2011 from Vodafone to Optus prepaid. I'm taking up the offer with Woolworths the $29 +5GB of data for 45days. The plan is powered by Optus.

I called Optus on the 8th of December 2011 to port my number across. I was told by Optus that "Vodafone are having technical issues with there poting system".

I called Vodafone the next day and ask how long it would be. Was told that they are having issues dating back to November 2011 and are not sure when it will be processed.

I even went into both stores first Vodafone and there was no record of the port pending on there in store computer system. Second was Optus with my details as pending a port from Vodafone to Optus. I asked the silly question as to when or how long it NORMALLY takes. Optus replied it "can normally take up to two weeks for it to be ported from Vodafone to Optus".

After waiting the two weeks I called Vodafone to see what is happening. I was told the same story we are experiencing technical difficulties with our porting system and there are delays. Oh in the mean time I had been receiving txt messages from Vodafone saying if I recharge in the within the next 7 days they will double my free credit inclusions .Example if I get 100 free txt included in my prepaid cap they would give me 200 free txt. Then a couple of hours later I received another txt saying we will triple the offer if you recharge within the next seven days.

Called today after giving up over the xmas / new year period and just bought myself a $2 simcard (Woolies Optus)and registered it online and was active within 5 mins.

I called Vodafone today January 4th 2012 only to be told that Optus has cancelled there request for the porting. Called Optus and they reactivated my request for the number porting.

Now the ball is back in Vodafone hands. I have talked to friends of mine who have ported there numbers from other providers and only taking minutes to happen or overnight at the latest.

Hmm will I receive txt messages again from Vodafone saying they will double then triple my free usage if I recharge with them.

VODAFAIL can they port a number in under 2 hours?????

I have been waiting since the 8th December 2011 and today is the 4th of January 2012. Hmm 4 weeks tomorrow, how much longer????????

Oh and yes I did write and lodge a complaint with Vodafone with no response from Vodafail of course.

No access to account billing info on Internet for 3 days now.
I purchased a 35 dollar infinite plan and was immediately charged $30 dollar of flexicredit for my first few calls of a few minutes to Vodafone numbers. I think they have a systems billing prob again!!
So I try to give them feedback on their survey feedback, function..
It's no longer operational... Probably suffering from too much feedback!!
How sad

Just left Voda after 8 years, can't even top up my account via their internet site reliably and no longer at all on the phone, internet delivery on the phone has become unrelaible the past 6 months, and now their "my vodafone" site comes up with transaction error and has taken numorous goes just to top up in the past 6 months also. Have gone to another provider yesterday, very easy to transfer over and keep number. Not to mention call congestion, drop outs, and the long mailbox message service announcment that cant be skipped and costs you call time just to hear it (it used to be very short), voda has very little to offer these days except expensive sms, call rates, flagfalls etc.

Purchased new phone and internet on contract with vodafail. was with 3. They claimed i had coverage. for the first month i did have reasonable reception for internet, around 160 - 240 kps. slow yes but considering that no other company could offer coverage i was willing to accept that. 3 weeks later averaging 5kps. contacted them, suposed tower upgrade was responsible. waited 3 more weeks. contacted again. tech will look into it. finaly 2 weeks later they called me to say problem was fixed. speed averaged 30 - 60 kps. told me it will improve when new tower is fully operational. this week 2 weeks after that call. averaging 5kps again. investigated on the internet. as best i could with the speed. ongoing problem always supposedly upgrades, always no improvement, always more complaints. the only logical conclusion i can see from this is that when you first join they may put you on priority for towers, then about a month later take you off. because every similar incident i read about had the same time frames. This is of course only guesswork based on available information. but it fits with the continuing problems.

I was in the Vodafone store at Tea Tree Plaza the other day - suprise suprise for a handset/network complaint. The salesperson was using his phone to show someone the features etc - to which he said you will need to come to the carpark with me as there is no reception in here - PRICELESS VODAFAIL

Cannot send SMS messages more than 160 characters (1 message) in length. I can receive them and send picture messages. Vodafone have advised it is not a problem with my handset or network, but rather the person/s I am trying to send messages to. They had no explanation when I said those people are sending and receiving these tyoes of messages no worries. I say it's ridiculous and the Vodafone rep akss "why? What is happenning?" VODAFAIL