I have tried to text a friend in New Zealand but he recieves the SMS in what appears to be chinese characters

It seems like my SGS2 phone only has 3G connection when it is idle! Internet connection is super slow and it could be compared with "dial-up". Coming into shopping centres is like going into caves with no coverage. Out of the metropolitan area would see no coverage easily - I was once going throught Dalesford, a famous tourist attraction of Victoria and found myself having a phone with no signal. My office is in Footscray, and some times our whole office would become a prehistoric place. too with all staff have no connection for a few minutes without any reasons. Our organisation switched to Vodafone because it is cheaper, and because we could not imagine how bad Vodafone would be

3 months without 3G mobile broadband connection due to tower upgrade.
TIO involved.
Payment compromise reached.
Still billed as before.
Vodafone have deactivated customer service email address.
Had to reregister on new site.
No one answers emails.
NOC won't phone to discuss completion date.
And so back to TIO.
Here we go again!

No mess ... Hands up everyone that intends to sign-up with VF when they start to resell NBN access and landline accounts, just like Telstra or Optus. Market share will be 0.000000000000000000000000000000000000000000000000000000001% of the Australian population?

Not so much Vodafone here but rather the 3G network is extremely inconsistent. I nearly failed to book into a hotel over the NYE because the train line connections were only available at the main stations, so every time the train stopped, I had to be extremely quick (good luck, LOL) with the WOTIF transactions!

And also, I live on the North Shore of Sydney (love calling it the Dead Shore!) as reception is just barely minimal, it connects but it's like worse than a 56k modem!!

Also, I entered the contract, asked them about coverage and they flat out lied to me saying it is all good, same connection speed everywhere up to Newcastle and down to Canberra!! Seriously, I'm going to go to Telstra, but I do not have any credit ratings and they get all hanged up over this extremely minimal feature of your Bank Statement Records!!

My Father passed away on the 31st of October 2011, he had just signed up with Vodafone 1 month before his untimely passing on a dual contract with 2 phones, one for him and one for my mother.

I rang 'customer support' a fortnight after his passing after dealing with his death and going through the funeral etc to try and get the contract changed to my mothers name and find out what we could do about returning one of the phones as my mother can no longer afford or need to be paying a bill for two phones and contract(which isn't in her name as it stands). After going through 5 different people over a 2 hour period and having to explain the situation to each and every one of them, you can imagine the anguish I went through having to explain that I had just lost my father over and over again, I thought we had it under control....how wrong I was.

Mums phone was immediately disconnected as along the lines somewhere they had taken the wrong number as the one that needed to be disconnected. So back on the phone the next day and back through the same scenario of explaining over and over again to numerous call center staff. Mums phone was reconnected again.

2 weeks later a bill arrives for 2 phones and contract still in Dads name and Mums phone is disconnected again as the bill is now over due. Back on the phone again same as above and trying to keep calm through it all and not throw my phone at the wall....phone is reconnected once again.

A week or so later once again Mums phone is disconnected again, so at this stage I had enough of the 'customer support' and went down to one of their stores, living in a small rural town this is a 1/2 hour drive each way. When I first walked in the staff were all busy dealing with other customers both in the store and on the phone with their own problems so I waited the 15 minutes till one of them was free. Immediately knowing from the dumbfound look I was getting from the juniors that this was going straight over her head I was passed onto a more senior staff member and had to again explain the problem. So now she has to get on the phone to 'customer support' and goes through the same dance as I did. It was taking was taking a fair amount of time so the girl took down my number and told me she would call and let me know what was happening when she had it all 'sorted' and that we shouldn't need to return the other phone.

A week before Christmas Mum gets an SMS from Vodafone saying that she will be receiving a bill for $2500 and it is now passed due so her phone is once again disconnected. So I jump on the phone to the girl at the shop to try to get it sorted and she tells me Mum may have to come into the store to view her license to get the contract in her name but to give it a couple of days for it all to go through. 4 days later no call and Mums phone is disconnected again. I ring the store once more but the girl is off sick so I tell them I will call back after Christmas as we were going away anyway. Wednesday last week I call back and the girl is still off sick and will be for the rest of the week and is then going on 2 weeks leave....

I left details with the girl I spoke to and she got in contact with the first girl and they were going to look into it. Friday I get a call that its still being looked into by the first girl and being that its coming up on New Years it probably wont go through till Monday. Monday (today) still disconnected so I ring the store again and they are still waiting to hear from the first girl so here we stand still waiting 2 months after for it all to be sorted out.

I hope your having a giggle Dad.RIP.

We have been loyal Vodafone customers for years, even in the past they have dropped out for any time up to a week. but now for 3 weeks we have not been able to access any data in our area. numerous calls to 1555 and the conclusion is that they have too many users trying to access their tower so not enough bandwith. upgrades are due sometime in the next year. our internet and smartphones are presently useless at home.
the offer from them? a 25% discount for 1 month. when i rejected this they offered it for 2 months. why would i pay for broadband when i can't even access a google home page. shopping around now for other broadband companies.

for three weeks now i havent been able to make or recive calls without trying 10 -12 times to make a call and the same thing when people try to ring me. this si very frustrating as I am a contracter who relies on my mobile for my business. I have spoke to voda several times and all they can tell me is that there is a network upgrade in my area, which should be fixed by may 2012, are they kidding we are now in january 2012.they said i could always go to another carrier which will be a total inconvinence not to mention a cancelation fee from voda what a joke.

I was with 3 mobile for 6 years and had no problem ... In October I ordered 2 iPhones and was asked to transfer to Vodafone ... received the phones on the 2nd December (and they delivered one wrong phone) took two more weeks to get the correct phone delivered ... Mogration took another 4 calls and 2 weeks for one phone and the other is still not done after 5 calls for migration ... every time they took the exact details and said 4 working days ... its now 30 days since getting the phone and 75 days since ordering the phones ...
Lousy company ... lousy staff ... I am not racists but Vodafone is making me one ...

A loyal Vodafail customer for 8 years this really has taken the cake. I tried to cancel my wireless broadband dongle which had finished its contract before a trip overseas for 6 months. Instead my contract was put on hold.

When I returned to the country I went to get a new wifi dongle and sign up to a new 12 month contract. They did this and put a 24 month on my old dongle without my knowledge at the same time. When i found out i was being charged twice for a service i didnt use I rang the Dehli ditzes who were no help whatsoever.

After 2 hours on the phone just explaining the situation to the worlds most incompetent and useless staff my battery ran out and I had no resolution. I rang again a week later and was told to send them back my new device and only then would they cancel my new service. wtf? i want the old one cancelled!! and my money reimbursed! no can do. i have to pay cancelation fees for a service i did not sign up to. ARGH! i have since referred this to TIO. Here's hoping.

I am not a customer of Vodafone, nor will I ever be. Imagine my surprise when Vodafone tried to debit my account as a non-customer - this is of course attempted theft or stealing. Fortunately it was an account I hardly ever use so there were insufficient funds so it was declined. I contacted my bank to put an immediate block on direct debits from Vodafone - the bank employee said "Oh, not another one!" Apparently this is an extremely common request. I contacted Vodafone to complain and naturally the Indian customer service agent wanted my bank account details, which most especially in view of Vodafone's poor privacy record, I vehemently refused to do. I explained that I could provide the date, transaction number and bank involved, but was told that insufficient information. Perhaps I should report them to the police for attempted theft?

now still waiting for my bonus bank delivery (see 20438) I called our good friends in India and was told mu phone was dispatched and should arrive before end of next week. when I pushed her further for consignment number she told me should couldnt see my order but was guessing it was sent.

She then looked further into it and found my order and said she escalated my enquiry to find out why it had not been sent yet. I doubt this was done and dont expect any result. I now sit still waiting in hope my new phone will arrive.

I fdont know why I call them, there is no reasoning with them and never get any solution or reliable info.

Been a prepaid customer for over 8 years. doesnt seem to count for much

i have been trying to use bonus doolars for the last 8 weeks/ ihave rang vodafone a 2 times they say i am putting the wrong pass word ///i log on to the computer and turn mobile on and then i get 2 and 3 differnt passwords.i am yust to give up

Constant internet dropouts, inner city brisbane and melbourne. VF is obviously spending all its money on cricket stumps, not network upgrades.

On 21 Dec 2011 I redeemed my bonus Bank dollars I had accrued as I was told via TXT by Vodafone that the program was ending. After struggling to place the order on their website, I was finally given a confirmation of the order stating delivery would be 1-2 working days unless Tasmania ( I am in Sydney). My credit card was almost immediately debited for the additional amount I paid for the phone I chose. After "Tracking my order" on VF website it says "order being processed" after numerous calls to India, oops "Customer Care" I was informed the VF was wrong and it takes 5-6 days ( false advertising perhaps?). My last call to VF was on 29 Dec 2011 and I asked Lakshmi what would happen from here and I was told that I just had to wait and if the phone never arrives VF would eventually refund the additional I paid back to my credit card and give me 10times the credit. Upon 15mins of questioning to understand this I finally got it. SHe said that because the bonus bank program would be finished by that time if the phone wasnt delivered I would be refunded what I paid and 10 times the amount of bonus bank dollars would be added to my prepaid service as flexible credit. imagine if someone had $80BB that would be $800 flexi credit. this sounds absurd. do we have a month to use this?

Anyway. My Hubby only had a small amount of BB dollars so we ordered him a cheap phone on BB on 27 Dec 2011 and astonishingly it arrived this morning 30 Dec 2011. WHAT THE **** IS GOING ON VF?

I just want the phone I believe I have earnt by being a loyal customer. I even paid on top to get a phone I was really happy with. That makes me more angry.

What a joke, you'd think that throughout their network upgrades there would be a backup system in plac so that customers of would not be affected.

And not to mentioned when it comes to complaining, the INDIAN customer service people who have no idea about their products and the company they are working for and giving incorrect information, absolute ludicrous!

Dear Vodofone,
Instead of saving money on customer service and upgrading your sysems without a backup system in place, you should think about THE CONSUMER!!

By Vodfone, Hello Telstra =D

P.s,
Better luck next time!

Chermside shopping centre boxing day. full reception, no calls go through. thanks again vodafail - delivering a promise of service that cannot be met. breach of contract much?

I have full reception here at home but 3G is completely non functional. Despite showing the 3G connectivity on my phone I cannot access the internet at all and I can't send pxt's. This at a time when I need the connectivity the most!

I am sick of getting messages saying I have won $75000.00 I do not want them & paying for downloading this garbage.

First of all I've determined there are no vodaphone towers in Port Fairy Victoria, and only one in Warnambool. While optus/telstra are fine.

Secondly, in St Kilda my phone had reception yet no one was able to call me yesterday :(

Using one of their prepaid wireless modems and I have ZERO coverage for most of the day.

Vodafail advertise endlessly during the cricket. (it was a weird coincidence that their main sales person was also in the Australian Cricket Team - Michael Clarke I think his name was - he will work for Demtel or Guthy Renker when he retires from Vodafail ads).

During this incessant advertising A Current Affair was advertising their program. On the ad was a story about a woman who was charged almost $1,000 because some phone company allowed a scammer to sign her up on a phone plan and take it for themselves. Surprise, who was the phone company.

Vodafail's sales staff will sign up your pet, a scammer, a computer hacker - they don't care! They are complete idiots - at least the sales person would have got a healthy commission.

After receiving my phone on December 21st and ringing on 22nd of December to get my phone SIM changed from 3 to Vodafone with the same number I have had nothing but trouble!

It is now December 29 and it has still not been transferred. On the second call to them they said they had no record of the transfer being submitted despite them still have the SIM number I gave them on the 21st.

3days later rang back again quite angry and they assured me it would be done in 3 hours and were very apologetic. Next day, still hasnt been transfer, ring again and the manager suggests it could take up to 10 days! I did my nut! Anyway they said it will be done by today. (not holding my breathe)

And the staff on facebook have suggested they will 'look into it'

http://www.facebook.com/vodafoneau/posts/10150448990247617

http://www.facebook.com/vodafoneau/posts/10150440217602617

i am receiving threats and harrassment from a number in the phillipines via txt message. is there any way i can have this blocked.thanx maddy

I live 10km from Parliament House in Canberra, yet my signal on the 3 network continually shows "Roaming". This is unacceptable coverage for Australia's national capital. Call dropouts occur seldomly though. My phone is a Nokia N97 mini, it is rebooted every month. Fortunately 5 months of my 3 contract remain and then I will switch to someone else.

TO WHOM MAY CONCERN I WAS REALLY SHOCKED TODAY WHEN MY BILL REACH OVER 550$ IN ONE DAY AM NEW CUSTOMER WITH U ONLY STARTED ON 24 OF NOV,2011.I HAD PLAN CONTRACT ME AS WELL MY WIFE WHICH IS 49$CAP AS IT ON THE CONTRACT WHICH IS 750$FREE CALLS AND 2 GIGS AND SUDDENLY I RECEIVED MY BILL IS 554$ WHICH IS NOT FAIR TO MY ACCOUNT AND I THOUGHT 750 FREE CALLS AND I ALWAYS CHECKING BY SENDING MESSAGE #1512 FOR ACCOUNT BALANCE UPDATE EVERYDAY SO PLEASE FIND ME SOLUTION'S FOR THIS MATTER MOBILE <<mobile number removed>> BEST WISHES ENGR, <<surname removed>>

People at Vodafone (in India, anyway) apparently have a habit of sending data files to each other through email. Even worse, they don't do a very good job of checking the addresses. Worse yet, they don't respond when someone points out the wrong addresses. And as you all know, Vodafone insulates themselves from customer feedback, so there appears to be no way to directly contact their IT security department. The result? I've been getting hundreds of megabytes of Vodafone sales and customer data in my inbox, and it keeps on coming. Vodafone corporate security really need to find these guys (Amit Vijetra and the SHRN branch office) before the media or regulatory bodies or hackers or competitors make use of this data trove.

No coverage in 3096 Victoria.

After waiting more than six days for my number to be ported across from another provider to Vodafone, there is still 'No Service' on my newly purchased phone. Vodafone, quite deliberately, mislead their customers into believing they will receive a service within 24-48 hours from one phone provider to them. Well, their on-sellers say advise that it will take "24-48 hours" for the number to be ported across to Vodafone. This service is disgraceful and misleading at best. Browsing Google and the forums within Vodafone, and referencing many customers over the many months within those forums Googled, suggests that this phenomenon isn't abnormal but quite common. So, despite Vodafone knowing that they have significant issues in porting numbers across they deliberately and willingly tell their on-sellers that "24-48 hours" a number will be ported across. It should only take a few hours at best, yet for many, many months this hasn't been the case. Vodafone's disgraceful act in misleading customers (including myself) is mind-blowing. I am also now expected to pay from the "service" being delivered from the moment I signed the contract on my new phone, yet I still haven't had any service. It is pitiful. "Power to you"? I don't think so. Such a seemingly easy task in porting a phone appears to be more complex than Einstein's theory of relativity over a Vodafone. My main issue is that I haven't even technically began using their service yet somehow have managed to be dragged into the mire in a black hole-type vacuum that sucks - well, it just sucks. Nothing else. I'm not a religious man but I pray to God (which ever your religion is) that by some divine intervention someone out there realises that this basic service in porting numbers across at the requested time must dramatically improve sooner rather than later in order for Vodafone to keep customers. I have no idea whether I should quit Vodafone or stay the course.

Text messages won't send, so people think I'm snubbing them by not inviting them to a bbq. Frankly, the fact that the texts say they have sent is ridiculous when they clearly haven't! So now I have to resend all messages, which makes the few ppl who got the originals think I'm an idiot for sending everything twice!!

I was told I could return a contract phone and not be billed any termination fee. i returned the phone in September2011 and then received a bill for termination charges in October, November and now December - even though i have rang several times and have been assured the charges will be dropped as per original conversation in September....it is an absolute pain each time i try and speak to someone and when i do finally get through, a miracle if i can understand the conversation - absolutely sick to death aaaaaghhhh....

With connections almost non-existant or constantly dropping out and worse since the apparent upgrade recently completed It is very difficult to obtain work as I work for an agency as a sub contractor on a casual basis. This means I have a regular mobile phone bill coming in but cant keep up the payments dueto lack of decent phone reception, due to not getting enough work becauseI cant be contacted.

vodafone sent me a reminder notice threatening within 7 days to pay or be reported to debit collecters when they said during the first that all the fees from canceling the service including that months bill will be waived

i never got a bill for that month

then in december i got a bill for over $1000+ and saying that the month b4 bill was over due but i never received a bill

i had to ring up the resolution center again they said send proof that u sent the phone back so i did took them few weeks to respond then she said i gotta pay that $74.33

this month i received a bill for $74.33 for janaury then today i received a reminder notice saying pay it or in 7 days will be reported to DEBT collector

vodafone on facebook aint helping what should i do help please :(


do i contact tio again?

Location: Clifton Springs, VIC

Just got on a 2yr contract and im already thinking of paying it out within the next month to switch to telstra.

Reception seems to be non existent in my house and not much better outside. 95% of the time I have no service and cant even receive calls.

On (Mobile number removed) we have been shown the data usage is exceeded between 30th Nov 2011 and 24-12-2011 so much so that it shows accumulated charges are $3482 which is indeed unacceptable.


This worse situation is still in progress for the billing cycle from 25-12-2011 till now.


This is fake information about data usage resulted in a fake generated bill which i am not ready to buy and would like to retaliate.


I have enough proof about fake data usage calculations which needed can be produced.


Please help me in this weird situation.


Regards,


<<Name deleted at OP request>>

billing problem

did i fail to mention the countless near hour waits on the phone to speak to them, only to have the line drop out and me have to do it all again?

did i forget to mention about 5-6 call drop outs daily and 50% of the time having no coverage?

they have done so much to me. where to start? had 3 contracts at one time for myself my wife and her sister. how about when they told me a plan rate and what i would get and then when i got it, they only were giving me a portion of the usage of what they had told me i would get, then tried profusely to make me pay for extra spending. or how about when i had sim failure and they wiped my phone when asked to get it fixed. or how about when they cancelled my phone number and gave me a new one when i specifically had asked for them not to.... here is a personal favourite of mine. THEY SIGNED ME UP TO A CONTRACT THAT I HAD NOT ASKED TO BE SIGNED TO, WITH NO EXPRESSED PERMISSION, WITH ME NOT AGREEING TO ANYTHING, WITH ME NOT SIGNING ANYTHING THEN KEPT SENDING ME THE BILL FOR IT, THEN TELLING ME THE BILLS WOULD BE CANCELLED THEN KEPT SENDING ME THE BILLS FOR IT! HOURS OF TIME WASTED TRYING TO DEAL WITH THAT ONE!!!! how about the countless times that they told me that if various problems would not be resolved they would offer a gesture of credit as a good will, and then when things were not resolved they refused to offer the credit that they had offered in the first place. how about the countless phone calls where i specifically asked the workers to WRITE DOWN EXACTLY WHAT WE DISCUSSED AND AGREED UPON, and when i made calls to follow up, the next person would refuse to do what was agreed because no notes were taken previously. (this happened countless times) or how about CURRENTLY. 7 DAYS AND THEY STILL HAVE NOT PORTED MY NUMBER ACROSS TO TELSTRA AND THEY PROMISED ME THAT IF IT WENT ON(ON DAY 2 WHEN I CALLED) I COULD PHONE AGAIN TO PURSUE THE ERASING OF MY FINAL BILL WITH THEM, BUT 6 DAYS LATER WHEN I PHONE THEM TO ASK WHY MY NUMBER IS STILL NOT PORTED AND REQUEST THEY FOLLOW UP ON ERASING ANY FINAL PAYMENT, THEY REFUSE TO AND JUST LIKE GOOD OLD TIMES, STATE NOTHING OF THE SORTS WAS WRITTEN DOWN AND THEY WON'T DO WHAT THEY OFFERED ME. GOD FORBID I GET A BILL FOR ANY USAGE THAT I HAVE HAD TO USE BECAUSE THEY WONT RELEASE ME TO TELSTRA, EVEN THOUGH THEY HAVE PROMISED I CAN USE THEIR SERVICES FREE OF CHARGE FROM NOW UNTILL MY NUMBER PORTS. MONEY IS BET THAT ILL GET ANOTHER BILL... I LOATHE THE THOUGHT OF THEM. I THINK THE COMPANY HAD A BACKBONE OF SCUM

I'm not actually with VodaFone, but my family used to be. We couldn't get any reception, and we were only about 50km (30 miles) out from the CBD. We've changed our provider, but VodaFone is just annoying.

Let the 24 month contract run out to the last day. When I called in to say we were moving on they were deliberately un-cooperative, gave me the runaround etc. Got our last bill, called in to confirm this was the last bill and that no further amounts to be taken out and was rudely and patronisingly spoken to and then hung up on. GOODBYE FOR EVER. SINCE THEN have got 3 new mobiles, 1 with OPTUS, 1 with TPG and 1 with AMAYSIM (all on Optus network) The voice clarity is measurably better and the customer service from all of the new providers is light years ahead. HERE ME 3 & VODAFONE. NEVER EVER AGAIN - GOODBYE FOR ALL TIME

I can't accuses Facebook because of a restriction

i have plan with vodafone and plus pay for classic member. but this month i must be pay for national data(m.youtube.com). How i much pay for that because classic member they have unlimited service by m.youtube.com. this problem the second time. I call customer care and they answer he is supervisor or manager will call me for discuss about this but until to day never never never never call me.How about vodafone service like this. Big company too much bullshit and fucked.

Since the storm on xm day, we have had no mobile coverage in 3150

I lose reception everywhere, I even lost it at chadstone shopping centre..billed incorrectly, I have a samsung nexus on plan .. I wish I chose a different provider ..just gna have to stick through zz I hate you vodafone.

My vodafone internet connection is paid for but never used as there is no connection in my area for the past year. the problem has gotten worse instead of better. My internet connection lasts maybe a minute then shuts down. cannot stay connected at all. major spots are st kilda east and east oakleigh. i Have been a customer for many many years and even my phone connection is getting worse over the years. frustrating......

cant even send texts

My Vodafone site is up but unable to change any divert settings. Going away soon and can't divert phones to a new prepaid (Not Vodaf**kingFail!). No customer service available and stupid voice recognition as middnight really tries patience when it goes to a dead end and hangs up on you. How can you say anything good about their "service". Get me out of this contract now - non-performance.

I've had no reception for over 24hours (i usually have full bars) , i'm alone on a property so how the heck am i supposed to contact people if something happens?

have not been able to send sms since 12 am christmas eve

i run a business from my phone and have lost many jobs because of the poor service coverage and the call drop outs, i finally was given 3 options by them... the final one was send them back the iPhone 4 and get charged nothing... for a company to do this 3 months into a 24 month contract... they know they have issues... MEGA FAIL

Vodafone charged me, I do not know whose phone number.(+Extra phone Number)

Vodafone Community Board...Not working,Very rude and Does not solve anything.

very disappointing.

To all you bullshiters all you haters I dispise you all and hope you get what's coming to you I am a happy satisfied customer of NSW and I have no compaints or hate towards Vodafone you whoever created this waste of money waste of space of a web page are nothing but grinches to every post who makes fun of dispise you all I don't really care weather this gets posted or not because i am a happy no complaint customer I will most likely report this website to Vodafone so they can close it u
It should not be in exisitance

Cannot activate vodafone 3g

Cant open the link to view my bill on an iPad or iPhone. Two of the single most used devices out there. Can't download a PDF. Cant even view within recent bils in safari.
Also the set Balance alert function is so dumb. Wouldn't it make sense to set an alert based on a percent of your total cap value? Instead of evry hundred you spend. Rude!!!

Coverage reduced to zero from average of 2 bars 3G since the supposed upgrades in the first half of 2011. I live 4 km from Brisbane CBD, and adjacent to University of Queensland.I have been with Vodafail for 12 years continuously and now i cant use the network in my own house.

I have 0% coverage and have a 20 yr old son in Darwin who I can't contact to see if he is ok and organised before the cyclone a very worried mother

On the 5th december I ordered a pre paid phone online using the bonus bank dollars (which expire on 31st december, and I made up the balance), to give as a Christmas present. The phone was said to be in stock and that delivery would be 1 to 2 days or 5 to 7 days, depending on where you read about delivery. Anyway, today is the 24th December and my phone has not arrived, no indication as to when it will arrive, and one very peeved off customer. As far as I can see, doesn't that amount to false advertising?

Still getting bills from vodafone even after sending phone back.

convinced to migrate from 3 to vodafone but was not told that there was poor vodafone coverage (virtually none) in my area. Constant phone calls to them and promises from them - telling my story over again each time and nothing improved. asked to go back to 3 network - they agreed but it never happened. eventually vodafone agreed that they could not provide a service in my area and released me from the contract. The equipment was returned. Now I have two accounts one from Vodafone for $1208 - because they say I left the contract early AND a bill from 3 for the same period for service usage!
all along I have had the worst customer service, outright lies and have been shunted from one person to another all of whom no nothing about the history of the complaint.
I have no intention of paying the accounts but where to from here?

I made the wrong decision of swapping from my old telco over to vodafail. After being on hold for half an hour they said the number would be swapped over in the next couple of hours. A week later my phone number had not been ported and after hours being on the phone to customer service, the number finally ported. What a mistake! ever since I swapped I have experienced call drop outs, received text messages that had being delayed for days numerous times and crappy reception. Thanks Vodafail!

so i will be texting and a few texts later.... text fail.... try to resend.... fail... try a few times more.... fail fail fail.... try to call someone... hmmm sorry can not get a hold of this person. looks at reception. all bars r full. turn phone off and turn it on again. wait for phone to do its stuff to work again. everything is fine. WTF. seriously vodafone is a phone company. can they cant even get stuff like this right. they should be shut down cause they fail so much its not funny. they dont work. then say oh our new tower is up the reception should be great...... same things happen even after its been up for awhile. vodafone suck. then they lock u on contacts for 2 years and prob laugh at u when u leave cause they know what u have just done is the worst thing of ur life

Its been nearly 48 hours and still waiting on Vodafail to get my number over to Telstra. After 2 phone calls ive been told there is a hold up in the porting system and its taking a while. Given its xmas eve here and then we have 4 days of public holidays the Telstra guy told me if by wednesday morning it still hasnt gone through there is a number he can call to speed things up. He said we could do it by teh 3rd business day after a port application, I just got to wait due to the public holidays.

My nokia C7 screen/LCD not working , took it to vodashop for repair and show to the salesman the problem and agree no damaged could be seen on the phone, as still under warranty, send for repair on the spot. 2 days later told by sms screen cracked and not cover under warranty ( quote for about $200 to fix )decide not to fix as new would be the same, 7 days later pick up the phone, and you could see the crack under the glass as point out the salesman. I was upset why dont they show me at the begining, and told him that C7 and N8 has an issued with screen , I guess he just doing his job. My point is if you have problems with screen not working do check if there is a cracked or hair line by put your handset under light and see on angle, make sure you check with voda store staff .

I would like to say that the service over the phone from Vodafone has been most unsatisfactory. I have called Vodafone with various enquiries four times within the last 2 weeks. This is why I have been unhappy with the service:

the wait times are over 20 minutes on average
I am passed from one officer to another at least 2 times - each time having to wait 10-15 minutes, again
twice the call 'dropped out' and I had to re-dial again
the service officers are often short and abrupt
my queries have been left unanswered and I've had to google or go to a shop

I was a Three customer and regret changing as their service did not incur such long waiting times and infuriating service.

In a 24 month contract with Three, mobile calls around Sydney have rarely dropped out. Now calls made in simliar with Vodafone have dropped out several times and the signal is weaker.

Furthermore, I have a pocket wifi account with Vodafone and do not understand why the account details are not together in the one place.

The contents of this email will go to the vodafail.com website as well as I am angry enough to do this. I will not recommend Vodafone to anyone unless the service is markedly improved.

I CANT MAKE CALLS AND MY TEXT ALWAYS FAILS NO RECEPTION WHATS GOING ON IT BEEN LIKE THIS FOR TWO MONTHS NOW???? AND ITS SOOO ANNOYING VODAFONE IS GOING TO LOOSE CUSTOMERS SOON IF THEY DONT FIXC THIS FAULT

I am one very frustrated individual. Since switching to Vodafone, I have had nothing but reception issues and dropped calls. Since I don't use a landline, I depend on my phone to contact and be contactable. In the Blacktown area where I live, in my home I cannot get more than one bar of reception on my phone, and that is if I am lucky. Usually there are no reception bars lit on my phone. If I am lucky enough to receive a call while at home, it will be distorted and marred by constant drop outs. What if there is an emergency? I would be stuffed.

I have spoken to Vodafone customer support about the issue at least on 10 different occasions, and each time I am told to be patient, that the Vodafone network is being upgraded in my area. Well, this has been on going on since at least April of 2011, and here it is almost 2012, I cannot reliably make a call from home. I am thinking now the only solution is to get out of the contract and go with another service provider.

R Perry
Marayong, NSW

Yesterday my phone got barred but I had no idea why. I went to a Vodafone shop and they looked up my account on there computer. All invoices on my account have been paid but the computer said that I had something overdue. When they went to the collection link it said I owed them $127.44 but it didn't come up what it was about. The guy at the vodafone shop said "That doesn't make sense". He called up the Vodafone customer care number. The customer care said that they can't find any evidence of the $127.44 and they I should ignore it. The guy at the Vodafone shop got angry with customer care and said the phone has been barred. After the Vodafone guy argued with them they said that the phone should be unbarred in 20 mins then hang up. After an hour it was still barred. This time I called up Customer Care again and said that the phone still didn't work. I was continuously told that there is no evidence of the $127.44 and that the phone should be working now. I said that the phone still isn't working. I'm lucky I have a backup mobile phone with Telstra and I used that for the rest of the day. I turned my phone on today and it is still barred. If it's still barred by this afternoon I am going to go to the TIO. This is just ridiculous.

I can't access Google, haven't been able for 2 days. 3G bars all highlighted but grey not blue. Have been able to access net before with this "poor" signal. Why not now. Why does it tell me Google has a new web
address?

I am new to Vodafone after my partner talked them up during the recent system upgrades media circus. However since connecting a new iPhone 4s two weeks ago I have had around 8 dropped calls and about 6 failed call attempts to the same number over a two day period. The closer it gets to Christmas I feel my sim is taking longer to connect to the Vodafone network at startup. Voice messages are turning up on the phone the day after they were sent. And forget about calling someone in a shopping centre if you see them wandering around on a different level, you may as well be on different planets! But if that leaves you wanting to vent you could always throw your phone at them... They will meet you at the escalator faster than redial!

The sold me a phone that they've only just realised (8 months into the contract) isn't suitable for the area I'm in, after guaranteeing that it was 3G compatible. Nothing being done to fix it.

I see so many people here with so many complaints and I agree with them all. Y question is, what can we do about any of this? All this is here is words on a page, but when are things going to change? How is Vodafone still able to get away with this? Is there no one we can contact who will get out money back and make Vodafone pay for their lost service?

1. New bills arrive every two weeks.
2. Charged for services we don't have.
3. Every payment we make shows up as unpaid on the next bill.

Never again..... Customer for 12 years however that seems to be irelevant. I have a 24 month plan and a contract for a Desire HD handset that was taken out 6 months after the start of the plan contract. Am trying to port to Telstra by paying out my plan contract & continuing to pay the contract for the handset in monthly installments as originaly agreed.

Vf are trying to force me to pay out the handset at the same time however are refusing to provide any evidence that I am legaly bound to do so. Unbeleivable..... I am not asking for any discount or waiver, just want to adhere to the original terms. They had the audacity to suggest that i take out another plan at $20 p/m in order to keep paying off the handset in monthly payments. Refered to the Telco Ombudsman.

Also, was advised that the Desire HD that I purchased from VF does not work well on the VF network!!!! what an incredible level of inneptitude & incompetence

I just rang to complain about their shit reception and no internet coverage/delayed sms (2 months into a 24 month contract) and the call dropped out. I rang right back and the message I got was "we cant take your call due to technical difficulties"
OMG you are a joke.

I recently decided to make the switch from 3 to Vodafone after I was called by a Vodafone rep. and offered a "deal". This woman told me that my wife and I could both receive the new iPhone 4s with a bigger cap for the same price as we were currently paying with 3. I was promised that the switch would take less than 24 hrs, but I have now been waiting for a week! I hope I'm not going to be charged for this delay on my next bill. Come on, Vodafone! Make it happen!

When it rains, I cant use the internet on my iphone 4. Text messages can have a 3 day delay on them. Last week we had an update to a 2g 900 tower in our area (whatever that means) and I dont feel I am getting my $50 a month worth.

Now they have changed the email billing process so you cant print off the bill and see the bill details. I rang, was on hold for 20 minutes then half way through telling them, the call cut off.. I cant wait for my contract to expire so I can change to telstra

i have worked for mobycom and i know what they are like i left has they were flat out ripping people off and not giving a shit about it....we need people like us to go to vodafone to get this place shut down....if anyone wants to know how to get out of there contracts plz let me know and i will help you out...

walking up the hill to ring

Wanted to upgrade my phone, have a reasonable amount of Bonus Bank dollars, which I thought could use to buy a new phone????

After searching on the myvodafone web page and finding no phones of interest, I decided to ring the sales contact number to see how I could purchase my phone of choice - I got transferred 3 times to various parties to eventually be told that the Samsung phone I wanted could not be brought using Bonus Bank dollars - however if I got transferred a 4th time this could be confirmed. After having listened to music, been rung back twice as well - I just gave up and thought I would just buy one on ebay. Better than dealing with these mob of clowns!!

I then rang my daughter to have a chat and had a call which she could not hear me! Thankfully on ringing back a second time we had a successful call - abolute miracle!!

How can this company get it so wrong? Are the management for real???

By the way my Bonus Bank dollars expire in a few more days - thanks Vodafone for cancelling the scheme at short notice! I trust you will be sending me a check for the value of - hahaha what a joke!

1st month in and already being charged double (on an INFINITE PLAN) to what i was when using 3. WTF. Fucking fail

I have been a Vodafone customer for 12 years. Recently the plan I had been on for 7 years was changed. I did not want to sign up for a new contract. So I opted to port my service to a pre-paid starter kit.
I activated my started kit, and added $50 of credit.
Then called Vodafone to port my number. The first time I called, I had someone repeat 'Welcome to Vodafone how may I help you?' 4 times in quick succession before hanging up on me! The next time I called I was told to call back during business hours, which I did, eventually I got through to someone who told me it was another department, fast forward 6 hours of being on hold over 3 calls today, and finally I am told, that I cant have my original number, it is impossible. Vodafone disconnected my original service and it can no longer be ported.

We put man on the moon, but I cant have my original mobile number.

Im going to Telstra.

I was with three because i could not optus signals at my place. i got a new phone from vodafone on a contract and they told that it would take 48 hours to transfer me from the 3 network to Vodafone. I have been waiting since three days to make my new phone work but all in wain. The transfer did not take place.
When I tried calling the shit customer service I kept on waiting forever to talk to someone. Afer the frustration of having to wait 40mins with no answer I had to hang up. Vodafone sucks hardcore. Never ever go for them. there service is completely fucked up and there new so-called 850 network is a joke. When you talk to someone in store, the sales people dont know what is going on and are completely incompetent.

Unable to obtain Customer support, having been put on hold for more than 45 minutes and on hold again when put through the Technical team. Total time in trying to obtain Customer Service so far is 01:03:50 and counting.
I have given up waiting!
This is not right. Vodafone you have failed me!

Need Advice!
I transferred over from 3 to Vodafone and am still within the 30 day guarantee period. I called to cancel as I am having big network issues. They are telling me that they are going to send a satchel to me and that I should use that to send my phone back to them. I informed them that on their website it states that I will be told where my nearest store is and I can hand it back in there. I expressed my concern that it may be lost in the post and would rather hand it into a store so that there are no issues, plus they can check the phone in front of me to ensure that it is still in a saleable condition. She was adamant that this should not be done and I need to use the satchel. I am now worried that they are going to claim they didn't get the phone or that the phone is damaged. I just don't trust these people at all! How can I protect myself from this happening?

refuse to unlock my phone. keeps passing me to nokia. nokia says it is vodaphone responsibility. vodaphone reuses to accept.

There is a 'black spot' on Huntingdale Road, Oakleigh/Waverley (starting Ferntree Gully Road, finishing almost at High Street Road) that seems to 'move' during phone calls. I pass through this section of road morning and night to work and back. One phone call will drop out minimum of 6 or 7 times. I call back, talk 15 secs, drop out. Repeat,I call back, talk 15 secs, drop out. Clients love it. They think I'm great. NOT! This is just one example. I have gotten to the stage, where I know so many 'black spots' around Melbourne (due to my travel with work) that I just find a spot I know 'works' and pull over to answer calls. No point in having blue tooth and voice enabled answering if you cant fricken use it! As for the Blackberry network...lets not even GO there!.....Internet? Emails? I'd get a quicker response writing a letter and posting it the old fashioned way. I'm surprised though, that inner suburbs of Melbourne have so many blackspots with Vodafone. Shouldnt it just work? Maybe its just be expecting too much from a service provider that I pay monthly....

I honestly dont know where to begin. Customer care cant speak English, dropouts are higher than ever and for a while I thought it was my iphone but Voda seems to befit the crime. Every single call I make it cuts out. I'm so sick of their poor service and absolute rubbish of excuses.

Transferring from 3 (for some reason I fell for the new 'improved transmission from Vodafone' patter), so got on the phone, actually spoke to an Australian, which was impressive, and transferred at no cost, plus got a great internet pack. So far so good. Then the fun starts. No response after 1 week, 2 weeks, 3 weeks. Hmmm. Where's my new SIM? Next time, no Australians involved, straight to Bangalore. "Sorry you can go into any Vodafone store and get a new SIM", "No, please send me one in the mail" "Well, it can be 7 working days!". So I get the new SIM finally, and of course it is not working at all - why? Because after 6 weeks, the migration hasn't even been completed!!

Back to Bangalore...First attempt "Hello this is Ranjan, may I have your name please?" I give my name. "Hello, this is Ranjan, your name please? If I cannot hear a response I will have to terminate the call. Goodbye!" Second attempt..."Hello this is Raj, sorry for the wait, high call volumes today! (So a patent liar as well as a poor performer) You don't seem to have been migrated yet - I will put you straight through to the migrations team where there is no waiting period." Transfers me...."Sorry, due to an emergency, we are unable to provide you with service at this time...meanwhile, why not check out our website..." beep...beep...beep.

That's how fail vodaflop is. Bunch of fraudsters. Let's shut them down.

Got a no contract vodafone pocket wifi awhile ago, after about a month it turned to absolute shit. Actually, shit has more merit as it attracts flies. The service is almost non existent. Constant drop-outs, goes from full reception to nothing. I was told by the sales person that it was fast and would work for gaming and youtube streaming. What a load of bull. IF this post even works Ill be surprised..
Screw you vodafone, whoever is running the show needs a bullet. GTFO

trouble migrating from 3

I hate dat stupid vodaphone, they completly rip everyone off

Just keep getting spam junk email ad blurb from Vodafone for my no longer used Vodafone BB dongle, so clicked on the Unsubscribe link in their email.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.

Just sick of Vodafone and the way they are handling the migration of 3 customers. They are one company and can't even expedite the porting of numbers WITHIN their own company! Whole process has taken almost 6 weeks now. The call centre lies through their teeth, they keep blaming their "systems" for all the delays. How does one get through to the CEO to tell him his company is TOTALLY INCOMPETENT!!!

If I had wanted to sign up with an Indian phone company I would have asked. Instead I get one thrust upon me. I have just wasted 20 minutes of my life dealing with a three year old operator in India just trying to set up a 25MB data roaming bundle... and then the phone dropped out before I could complete.
The website is totally useless - can't download my last bill - Java script error.
I'm definitely leaving.

Hi there, unfortunately there is no network signal in here ROLEYSTONE 6111.
Friends thought i could have disappear or lost or being kidnap.
Alternative option for me is to STAY AWAY VODAFONE.

My broadband and landline are with another carrier. They offered to bundle my mobile with the aforesaid services and a great deal, with a 2-72 hour turnaround for the "porting" from Vodafone.
The porting dragged on and on and on, with my carrier claiming Vodafone had a different DOB for I.D. purposes.
This meant I had to call Vodafone to clarify the information.
The Vodafone Call Centre guy said, and I quote, "we often tell others [carriers] that the DOB is wrong so the customer will call us to rectify it and we have the opportunity to find out why they want to switch".
Further conversation revealed this was a practice he was "not particularly fond of" and "we usually tell the customer the birthdate year has been transposed".

I don't think I need to say any more.

I can't download the picture sent through mms, not even I can view it on my mobile phone. Vodafone provide very poor service in India.