Thank goodness that my mobile plan has ended and am just waiting for my broadband account to end. I changed to Amaysim and haven't had an issue at all. I suggest that people try out the new Amaysim, I'm very happy with it and it's much cheaper than any of the current suppliers.

Lara drives me nuts. Funny how the voice activation doesn't understand the word "suspend". You've lost me Vodafone.

I'm going overseas for 6 months and called Vodafone to suspend my broadband account. I was told in the Vodafone store that the account can be suspended like the mobile. When I called Vodafone I was told that my broadband can't be suspended. Another money grabbing scheme. My plan expires in July and I will definitely not be renewing it. Also, I wish I could understand the guy in the Mumbai call centre as well. Goodbye Vodafone.

Poor reception soon as I leave town, reception so bad and unpredictable that I have a telstra prepaid as a backup incase I break down. Totally hate Lara, she needs a punch in the ovaries, as a female if the human species relied on Lara to reproduce the human species would disappear. And to top it off Vodafail does not care if their network goes down for days at a time, when my contract's up I am porting my number to Telstra.

A friend and I were having a coffee yesterday.

- Both own an Iphone 3G

- My friend is with Optus

- I am with Vodafone

- Both show 5 bars signal strength

- Simultaneously we type 'www.news.com.au' then press 'GO'

- His Iphone using Optus loads in approximately 5 seconds

- Mine, with Vodafone, still nothing displayed after more then 1 minute.

Would someone from Vodafone please like to explain? It has been like this in Adelaide since September!

Vodafone's reception failure and problems has caused me to make many calls to call back work colleagues, thus increasing my telephone usage bills. The 'coverage' is in Potts Point. My colleagues use telstra and optus, and they say that using vodafone is a mistake. I just want to leave vodafone without penalty.

My second problem was using the vodafone help numbers to establish a new vodafone internet account, ie, the dial-up broadband. I used the 'help' numbers on my mobile 'phone and was charged hundreds of dallars on top of my usual bill. They reduced by bill by $100, but it was still $180.00 more than I usually paid.

It has been a month of utterly shit 3G/2G signal and speed where I live, east of cbd. (Sigh) I can't reach vodafone support properly. Their website states nothing about the state of network towers in SA. Lara is a retard and not helping. Vodafone has not done anything about their retrograding infrastructure. Vodafone makes many customers feel like crap, worse than or as other telcos. Nigel Dews is doing shit all. (my general assumption and opinion) The infinite caps are making the network even more obliterated. I hope potential customers don't switch to vodafone. The indian call centre is for the vodafone in india, not australia. Tossing our calls overseas to india will not save costs, but cause more pain. Vodafone Australia seriously needs an Australian call centre. They also need to abide by the law and provide a service that works when they sell products to new customers. They also must promptly fix a service should it be broken nationwide. Vodafone Australia ultimately needs to go through and revise all 12000+ complaints on this site. They also need to revise through the plethora of issue threads in Whirlpool forums. However, they are ignorant. I don't think vodafone australia has any contact with their indian call centre. That call centre is a sidelined relic. The merge with 3 has not shown any positives since both provide the generally similar plans. Trying to gain market share by merging is just pathetic. If VHA think they can combine their $millions cash investment into their network to alleviate expenditure, then I don't see any evidence of them 'improving' their network over the past year. Nigel Dews, can you please tell us what on earth is going on with the company's network services. (he denies any issue at all) 15000+ customers signup to class action lawsuit and this vodafail site launches skyhigh into the heavens. (he automatically apologises with an attitude like Lara and tries to gain good public relations) We find that he lied to us that the network is all fine but its actually fkd. We wonder why vodafone has done nothing about the network. (he too, remains silent, aside from his dogmatic statement that the network will be upgraded and the service will be even better apparently.) I guess those 'upgrades' are disrupting the services so badly to the point many customers find it unusable. The CEO seriously needs to review the company's mission statements if there are any left. This failing network is taking long to recover and any upgrades should not sever our services for extended periods. And Vodafone's slogan 'power to you' needs revising. These days it seems that Vodafone has the power to do nothing. Luckily we customers have the power to leave. However, vodafone has the power to hinder us from leaving. Luckily again, with the help of TIO we have the power to leave without penalty. All I can say is thanks vodafone, for giving us extraordinary powers. It would be even better if they conserved their power for resolving their service...nuff said.

I live in the south east suburbs of melbourne and can't even get reception on my iPhone with Vodafail from my bedroom. I have an iPad with a pre-paid sim with Telstra and that has full bars in the same location. Perhaps if Vodafone spent less money on advertising through cricket, Coke, F1 etc. and more money on their network coverage, there would not be the need for this website. Thanks for allowing me to vent.

no reception anywhere

constant dropouts (i use their usb prepaid modem).............and i mean withing 10 minutes, id lose connection roughly 5 times. ive already contacted TIO and the ACCC, they tried to resolve it by suggesting i go with another isp with a full refund. they missed the point. ive been using vodafone usb modem for just over a year and during this time the longest period ive received "good reception", was about an hour. sure i couldve recieved my money back, and sure i couldve gone with another isp, but thats not the point.

companies like vondafone so be BANNED from operating in australia.

btw, i live in altona north, 5 minutes from melb cbd.

Until I get this mess sorted out and can get out of Vodafone at a realistic price all my Vodafail calls are diverted and my phone now has a telstra sim. Paid to vet phone unlocked. My only problem now is I have to have 2 Phones for the sms's. Well done Vodafail now i need to change my business mobile number.

Just the mobile Virginbroadband service is better. But their error service is not. At the Oct-Nov '10 month flipover my Virginbroadband mobile account vanished. I could not get any transfer of my 2.7GB unused data allowance to a new starter pak I had 2 buy. Thankyou Whirlpool l-user

We moved to Point Cook recently from the CBD. Even in the CBD at times my wife and I had no service or poor call and internet performance, but it was still bearable. As it stands at the moment, at home we have no service at times, one bar most of the time, never more than two bars and then only for a couple of seconds and a very bad internet connection all the time. Mostly GPRS or EDGE connections, but at times we have poor 3G connections too, again only for a couple of seconds at a time. In my personal opinion the frequent dropping out of service, of both call signal and internet service, amounts to complete service delivery failure. Best of all, their coverage map states that we're supposed to have the same service here as in the CBD. What a crock. I won't recommend Vodafone to anyone, quite the contrary. I'm not going to stay with them either.

Living in Newtown so close to the Sydney CBD I dont get any Vodaphone coverage unless I stand outside the house and even then its weak.

Work in the Rocks is no better and can drop out alot. Top floor of the building at the top of the ridge, not in any hollow.

Bollocks to Vodaphone I say.

Apart from the call drop oots, by the time I rcv a vodafone message while I try to access the net on my iPhone 4, I recently spotted fungal growth sprouting due to the length of time it took to advise me vodafone service is a vodafail yet again.
I expect to grow some trees in the near future.
All the best with the class action, nice to see ppl not taking s*it from a large business.

Charged me twice for a bill but are only saying they charged me once. It is on my bank statement that they have charged me twice yet they still say no.

Have wireless usb modem. Cannot keep an internet connection for more than a few minutes and have never seen signal strength at more than 'very poor'.

I had posted on vodafail before about the issues everyone seem to be having. I finally got in contact with them I demanded I'd be release from my contract and since I was unable to make or receive calls I wont be paying my last month bill. Vodafail then told me that they are experiencing issues and will have it resolve by the end on Jan or Feb. This wasn't good enough for me, so I am now out of my contract and all charges and last bill waved. I suggest anyone do the same!

Poor reception .... no net work coverage ,calls keep dropping out , when calling it doesn't connect ...it sux !!!

Poor customer service, issues with internet, unable to email etc.
Q. Will I be charged a cancellation fee if I break my contract?
After 1 hour and 22 mins - the cancellation dept was close!!!

its got a poor reception, most of the time no reception come on i live in the city not farm, and takes life time to load a page on my phone, they used to be good what happen to you guys? i wish to transfer to 3networks you guys are the same company right please if there's anything you can do to help me here's my number 0450908553 royce

i keep getting all my texts at MIDNIGHT its annoying me as it wakes me up!!!!

I was a three customer for many years and never had any reception issues. In November 2010, I went to a three store to purchase an Apple Iphone 4. I was told at the store that three handsets were out of stock and that Vodafone handsets were in stock. I was promised by store staff that Vodafone reception is excellent now due to the merger with three. Since signing up with Vodafone, I have had nothing but reception issues. A lot of the time, I can't make any calls or send sms messages and any text messages sent to me take a long time to receive. Using internet features is non-existent...I can't access any features including itunes and the appstore at anytime. I emailed Vodafone a long winded letter a few weeks ago requesting that they either terminate my contract or change me over to three (who I know have no reception issues) and they are yet to get back to me. I am regularly required to go on-call for work and the only form of contact that my work has with me is via mobile phone. I would not be surprised if work tries to contact me in the near future and the call fails to connect (which would cost me hundreds of dollars for any single call out). I continue to fulfil my contractual commitments by paying my monthly bill on time however Vodafone regularly fail to meet their end of the agreement. Why should I continue to pay for a service that is inadequate in almost every way??

Their slogan is "Power to you"...Whose got the power??

Yes I am a very frustrated customer!

Greg

Ive been a customer of Vodafone since 2000. Only untill about around 2-3 months ago it went to crap. Voicemails hours later, text hours later. Interent speeds like 56k. No service on phone so cant make or recieve calls some days for half the day. 2 months ago my phone and internet bill went through the absolute roof 3 times normal bill. GO to complain and cant get through cause it drops out. WTF vodafone what happened to you, you suck!!!

I quite oftern suffer from Call drop outs, loss of 3G when trying to surf the net, slow internet speeds when it is working. The lack of help from vodafone is really annoying me and the fact they just released "unlimited" caps now which will just increase there load that they already cannot handle is pissing me off more!!!!

Stop taking on new customers until your old ones are happy. This is not the local Chinese restaurant, we sign up for 24month contracts we cant just decide not to eat there next time because it has left a sour taste in your mouth.

I have been sending txt messages to 1512 to check my balance details (as advised by the 'lovely Lara'. I was advised by Vodafone CS that this amount was incorrect.

My billing cycle is starts on the 15th of the month, so when I checked my balance from 1512 I was very surprised to learn that I had $0 credit and an exclusion amount of $165. My phone was off for most of the day so I could check Voda's accuracy! Obviously NIL...

Has anyone else been experiencing this problem??

The customer service is ridiculous, I have had Voda CS saying they will call me back and they don't...

What a joke and I am really sick of it

can not get reception from my phoni in my house or drops out when i walk into a shop

I USE MY MOBILE 'PHONE FOR EMERGENCIES ONLY. ON 10 DECEMBER 2010 I TRIED TO USE IT ONLY TO BE TOLD I HAD NO CREDIT. IT WAS CHARGED ONLY A FEW DAYS BEFORE.

Originally with 3 mobile on my Mobile broadband, and with voda on a prepaid, all was well in the coverage and speed front. Then they merged and all went to the dogs. I was conned into beliving that the merge would increase the network speed and coverage so I signed up on a mobile phone contract with vodafone. 2 month of shit coverage (i had to manually switch my phone all the tome between GSm and 3g manually depending on where i was, and an ever slowing 3 mobile connection, i was told that i can switch my 3 mobile broadband to voda mobile proadband - and that that would solve my speed issues because more money was being invested in the vodafone side of things. So i figured a freww switch i could handel.

Now I have no connection to mobile broadban and shitty mobile phone coverage. My mum is in the same boat and my girlfriend too. Time to call consumer affairs i think.

constantly unable to make calls with full reception. calls drop out on a daily basis. people are unable to call me when i have full reception and get a message saying my phone is switched off - it doesnt even go to v/mail. Text message that dont get delivered to recipients for days after i have sent them, I dont received text messages for days after they are sent. Blackberry constantly goes to GSM network, which means no internet connect and email doesnt get delivered. Phone constantly turns off the network reception and i have toi activate it again. Never had experienced any of these issuer with Optus.

Coverage totally unreliable - can be stationary in my home and get 5 bars or no coverage. Definitely worse in the past 3 months

I have recently field tested vodafone vs telstra. Both full reception on iPhone 3GS in the same place and attempted to load the Facebook home page as the full site. Telstra had completed this task in 28 seconds. Vodafone? 13minutes! You are a complete joke and an embarrassment vodafone. You need to step up your game or find something else to do.

Re Vodaphone $99 Prepaid Mobile Broadband bundle being sold by Safeway/Woolworths, in short it doesn't work. 1 out of 5 attempts to connect work, and maybe 1 out of 20 attempts to navigate to a web page work, but I can't get any further, before it fails. Each attempt takes 5, 10, even 20 minutes. When it does connect, the speed is a third of my previous dial up. In short don't buy it, and please note Safeway have a no refund policy on this item.

Mobile frequently says Emergency calls only, even with all bars showing. All bars showing, yet can't make a connection, makes a connection but drops out before I can even get to leave a message, have now had two mobiles, got a new one in case the other oone was faulty, but now staisfied it is not a fault of my mobile. Now changing to a new company. Goodbye Vadafone.

no one can contacted me.

Been on hold for over 10 minutes. Want to Log in to My Vodafone but it says my username has been disabled. Nothing has changed since last time I logged in a few days ago (it can't be flood related!). I also want to find out when my contract finishes and how much it will cost me. While I am with Vodafone I will continue to post my painfull experience with Vodafone. Vodafone never again.

they have had my phone in service for 10 weeks, no joke! and I only had it for 3 weeks before it went it for service!!

In and around the Brisbane CBD, I've had a horrible time using my phone while these floods are going on. I've given up on 3G entirely, almost every phone call drops out, often I sit there for 6mins with full bars trying to send SMS's to friends getting supplies at Bunnings, often I get "Emergency calls only" for a while, and often reception drops in and out of "No service" even though I've been at the same place all day.

It's made things really hard for us when family members are trying to contact, or our clean up group gets split.

I simply don't want to pay my bills anymore. I don't see why I should have to pay so much when so much of my time is spent persevering with this shit. I feel like I should be getting paid to stay on with them or at least be given the chance to break contract (god knows they're certainly not keeping up their end of it).

For those thinking that the floods only tore down Vodafone: http://goo.gl/Jo99D

I live in Eltham, North East Melbourne. One Month ago my service simply disappeared from my and husbands phone. All trouble shooting was tried to no avail.One month of hours and hours a day on hold, never being called back, trips to vodafone stores, no one has a clue or are able to help, no one able to cancel my contract, we will call you back..............nothing. TIO complaint response was useless, they said if its not resolved with vodafone in 10 days call us back! Im loosing business big time as calls dont even register or go to message bank! I emailed the CEO of Vodafone yesterday (PERSONAL DETAILS REMOVED) and was contacted immediately to be told we will have this problem resolved within 2 days. They bloody better, how much patience must one possess!!

Continuous calls dropping out, I ring back and the person still can't hear me, I hang up and ring again and everytime Im being charged for the connection, what a rip off, paying for a non service.

Get rid of that annoying Lara who answers the phone, what a chringe.

I called up to cancel my $29.99 per month 4GB Mobile Broadband plan. Reason was because I got ADLS2+ now so I no longer needed it. I did state this but also mentioned the service was slow and dropped off a lot. The guy in the cancellation team I was talking to, in his thick Indian accent, immediately offered me 3 FREE months on the 4GB plan. I accepted and told him I would be cancelling after the 3 months anyway. He said that was fine.

Go on people, call to cancel and get FREE stuff. They know they are shit and are acting the only way they know how.

I have been using vodafone mobile services for several months. Back then the product and network was fine. Until a few months ago, the network became poor quality and it has stayed that way for a long time. I, like many customers, was not aware that vodafone's network would fail suddenly in the upcoming months and not be resolved with urgency. I'm stuck on my contract for many more months knowing there is a remaining cost that I would have to pay if I choose to get myself out of this hell. Yes, I could contact TIO to help me exit the contract with no penalty, but here's the catch. Vodafone states that they are doing network tower upgrades over the next few months. However, they don't specify when such areas will be affected and when it will be completed for those areas. Stating when with where is very important when advising customers about vodafones apparent effort to upgrade towers. We never know that many of these network issues could be a result of tower maintenance. Unfortunately, vodafone's website does not detail network tower upgrade times/dates (only outages and upgrade locations are shown), so we are left uninformed and we begin complaining about persistent network problems. This obviously means that vodafone are not upgrading their towers with any urgency at all. Retarded as. Heres another notion. Some journalists wrote their hard opinions that we customers are all at fault because we could've chosen another telco and that we are lazy whingers. Thats lame. We are not entirely at fault because the law states that a business' goods and services must be fit for the purpose they are sold. Not the case with vodafone. We cannot predict such sudden mishaps with the network, so many of us are in contracts we had a while back before the ongoing crap, having to whinge our way through the poor customer support and TIO to even end them. Why? Because the network has been broken for an extended period and neglected by vodafone for a while. Don't blame us for whinging as the company is ignorant. Vodafone staff, don't stress or feel hurt over our aggravated state, just deal with it since the company you work for is ACTUALLY giving us shit at the moment. Most telcos solve SERIOUS issues like these with URGENCY. But vodafone is just acting too slow or not at all. With nostalgia, I wish vodafone was as good as it used to be when I enjoyed their services. Now it's remaining fallen, most of us won't wait forever for them to fix this crap. Most importantly: a happy customer supports a prosperous business and a reliable service brings caring customers. Vodafone have lost that and they need it urgently, don't you all think? -W.

Upgraded my handset with Vodafone over the phone, was told that to insure the new handset I would need to go and visit a store after I had received it.. I did so, and was promptly told that I was no longer eligible for insurance as that needed to be arranged at time of purchase. Apparently they were not allowed to sell me insurance over the phone in the period that I upgraded, so rather than loose the sale, the staff member simply lied.. Now I am left with an uninsured iPhone which they refused to either insure or accept as a return.

Next I moved to a new house, and as my home phone was getting changed I though i could rely on my mobile to stay in touch.. Fail.. Vodafone had NO coverage at the suburb I moved to for two weeks as they upgraded a tower.. not even low coverage, NO coverage, I literally had to drive to the next suburb to get my texts and make calls.. I live in the inner suburbs of Brisbane, the third largest city in the country and they simply turned off coverage for a fortnight. im on a $99 cap, you would think that I would be entitled to $50 off? no deal..

I hate you Vodafone.. more than Telstra even.. and that is a massive call

Shit reception... Shouldn't have to have to keep turning my phone on and off all the time. No reception (except 5 minutes) on a 6 hour journey, yet my sister with Optus had FULL coverage, except for 5 minutes...

Live in Huntingdale. Western Australia, and the reception works when it feels like it... Have too keep turning my phone on and off. Can't send MMS...
BUT...This morning I went to Kalgoorlie with my sister (Optus) and she had FULL reception all the way. I had about 5 minutes, half way there.
Vodafone, is quick to send a bill every month (which I understand, am under contract) Not fair when can't even use the phone half the time... Want to change carriers? Can I, even if under contract?

Okay, so i've had my phone replaced 3 times in the 4 months i've had it, i've had my sim card replaced 2 times.
my phone doesn't pick up 3G at all, at the most i get two bars of reception, i went to call Vodafone and what would you know? call failed, about 9 out of 10 calls fail.. they tried to tell me it was my handset and not the network after about 5 hours of calling them they tell me yeah, it is a network problem give it 7 days. i called them everyday for 3 or so weeks and i just kept getting palmed off to different departments, and someone told me at the call centre that they could replace my phone in store for a different handset, uhm no sorry. I'm not sure how many times i've heard "oh that isn't in your case notes" i went into a vodafone shop and got them to write case notes while i was there, i thought maybe the message would get accross apparently not, they offerd me three months free billing period, i didn't call up cancellations because i wanted a free billing period, i want to cancel my contract. I refuse to pay for a device i can't use, i was promised a functional handset and network.

they need to check their case notes, they need to listen to people, they need to get the problem solved when it comes to them, otherwise we're just going to get angrier and it'll only aggravate us more the longer we don't get it fixed.

and most of all, they need a better service. The lady i spoke to today said if i would refer one of my friends to vodafone, sorry i wouldn't do that to anyone i know.

It seems that the problem is not vodafones fault, but our's, check out this link which explains everything! http://www.zdnet.com.au/get-some-brains-vodafone-whiners-339308477.htm

Cheers

I live in Broadbeach, Gold coast, Qld and have had various problems with my Vodafone pre-paid mobile phone account for the past couple of months. I have been with Vodafone for about 4 years but I am going to change carriers. Some of the problems I am having are: Not receiving calls, several attempts to make calls (call failed), no reception (emergency only), calls dropping out, phone freezing up or tuning off, battery dying quickly, occassionally not receiving sms.

If you live south of Perth near Baldivis, don't even bother going with Vodafone. my wife was told that the lack of reception was due to an old phone, upgraded to an iPhone. She still has no reception, I am with another service provider and full bars. Went back to Vodafone and the first question do you have a tin roof? Yes! Thats the problem. LIARS!

Whenever the reception switches from 3G to EDGE, the reception of the call will start to go loopy! The voices sounds like a bad cassette tape being fast forward! I have been a customer for the past 10 YEARS!!! and this has now pushed me to go with Optus. Seems like Vodafail is becoming where Telstra used to be during the Sol times...

I broke down on the F3 Freeway tonight. I had 3 bars service until I made a phone call and then nothing but a little cross on my Desire HD to signify no coverage. Thanks alot Vodafone. I ended up using an emergency phone thats on the side of the road. But that wasn't an easy walk with a 3 year old and a 6 month old on my own at 9pm at night!!! epic Fail!!! I transfered for the Desire HD and am regretting it!!!!

i'm in swan hill victoria for my grandmothers funeral and i have had no reception scince 3pm 13/1/2011 but my mother and others have maximum or limited reception?! i called vodafone today and was put on hold for an hour then the opperator i spoke to messed me around for 30 minutes before hanging up on me!! any other circumstance i wouldn't care i'd go into the stor but as im busy planning and handeling things with my fmaily as i explained to the opperator who had nothing more to say than "that's too bad" i'm furious!! i need my phone to be in contact with my family in such times !!

No network coverage from vodafone!!! Went into shop and staff were so rude and didn't care and all the support people on the phone can't speak English aaaaahhhhh

When my employer can't get someone on their mobile the first question they ask is "Are you with Vodaphoney?"

The absolute worse thing is when there is an impending natural disaster (Brisbane Flood) and your mobile phone goes from the usual PATHETIC coverage to ZERO, NADA "Due to congestion your call can't be connected", immediate hang up.

Is my WIFE alright? I wouldn't find out until she got home through pouring rain and flooded roads. I was beside myself with worry.

There needs to be a law that sets massive punitive measures on large businesses taking on business that they can not possibly service. Yeah, I'm talking to you as well Virgin Pacific

I have been having problems with my bills for months, i was using my phone last month and the customer care free text message to get your balance was stuffing up it wasnt giving me a proper balance, so come to get my bill they said i owed them $130 but before this i was $122 in credit on my account so they have wipped my credit and said i owe them, so once I argued with them they realised it was there mistake they have only credited me the money they over charged me and now I am on hold for over 30 minutes to speak to someone to get back 63 dollars as the next bill has come in on my 49 cap with $9 insurance.

Drop outs, voice mail turning up after 3 days, no signal etc....

I've been a Vodafone customer for a decade. They were excellent back then. Until 3 months ago my phone has went through call dropouts and bad reception. I can't believe what people are telling me is true, that there is serious issues with the network. I thought I was alone in this problem, but this vodafail site shows I am not. I think it's time for me to switch to Telstra since my problems are not resolved by the customer support that also dropsout. Why do you customers think Vodafone's network is failing on us?

data plans...dont they charge exhorbitantly and then fleece you by wrong billings. Check this..I am subscribed to vodafone live 1 GB plan, Iphone plan and another vodafone live plan. and i have used a total of 200 MB data, going by my plans i should not be charged anything extra but amazingly they charge me additional for 100MB of data for no joy while the customer executive is trying to convince me that the bills 200,000 kb is actually 2GB of data

My vodafone network chooses to operate when it wants to. During important phone calls I get disconnected or bad reception. A couple of months ago I had to go a coupld of days without a connection. yours soncerly George Sentas

vodafone sucks! rubbish reception, bad data connection, indian call centre which i cant understand what they are saying half the time, rubbish plans, billing is a complete mess, VODAFONE SUCKS

Lara has told me to "Hang in there. We'll be with you shortly." for the last half an hour.

just got the email from TIO saying vodafone have 10 days to contact me :D
god i hope they let me out of my contract

i live at boambee east near coffs harbour..i can't even have a conversation,as it keeps dropping out..even in the middle of coffs harbour,i can't even make a phone call.shocking

just joined vodafone before national outrage. getting bad reception, dropped calls, no internet coverage at different times of the night

Today Tonight has just given the Voidaphone $85 Infinite plan a free plug AS ONE OF THE BEST PHONE DEALS!!! Any takers??? MUST BE KIDDING

What's best way to get ahold of vodafones TIO resolution people because I made the complaint say two weeks ago and still have not heard anything back from them regarding breaking my contract! It seems like they never want to contact you back!

Ive been with vodafone for 1mth and i cant beleive how bad my coverage is. It gets to a point where my call are cut off and that is if iam lucky enough to get a call through in the first place. Oh! Dont get me started on internet conection id be here all day. All the power to you for standing up to the big guys. Best of luck.

I bought a Plan and New Mobile on the phone on Tuesday 11th.
Chris,the sales person told me he is going to send me an email confirming my contract by that night.
Wednesday 12th, nothing happened,called Sale again,was told by the guy who talked to Chirs that he will send me an email by end of Wednesday.
Thursday 13th, nothing happened.
Friday 14th, still nothing.
I went to a vodafone shop and bought the Plan and the mobile from them.Credit check done on-line in 3 minutes.
I called sales again this time I was told my credit is pending and this is why Chris hasn't emailed the confirmation.Asked why credit check wad done in the shop in 3 minutes and mine still pending for 4 bloody days in your office.She said credit can not be checked on line and should be done over the phone!!!

Anyway I got my plan and phone although there are some problems like incorrect address and missing ABN number as it is a business Plan.

I think the sales and customer care is a total failure.

Poor coverage, drop outs, incorrect billing, delayed text messages that are sent and received, absolutely shocking customer service if you can term it service. It caused me an argument with my ex boyfriend, he claimed he was ringing me, I didn't get any missed calls, he said he was sending me messages that I did not receive, we argued over whose phone was at fault. But it had nothing to do with our phones, it was the dysfunctional network!!

After they finally got me off my contract I decided to go prepaid I must have rocks in my head, Went to the vodafone shop waiting in Line to get a pre paid sim the guy said wont be long while another sales rep just looking probably on face book staring at me, the guy walks off serving another customer that just walked in then asked me if I was ok the lady that walked in said that guy was before me the other sales rep kept looking on face book and then the other guy walked strait out the back I thought wow cool and walked strait out good customer service there wankers,ended up getting it from coles they were more helpful, Went online to try to activate the Sim, Doesn't work tried 5 times now on hold for 40mins and still counting as I am writing this I must have nothing in my head far out only got myself to blame on this one should of learnt the fist time least they changed there hold music to Spanish or something vodafone wake up to yourself I should really same the same for myself too still waiting

I'm trying to contact customer care today and already tried twice today.
Kept me on hold for 45 minutes so I hung up.

I sent my wife an sms at lunch, she gets it at dinner. She sent me a text on Monday, I got 3 copies of it on Wednesday. Some texts don't even get through. I was texted by a mate not to pick him up cos he found a ride home. I never got hte text and after driving 30 minutes each way, then I get the text. Would Vodafone reimburse me some petrol money? Not likely. What if I had an urgent situation? Maybe I should put my life on hold to catch up with their carrier pigeon powered text message services. Quite ridiculous - It's as if I need to plan ahead to text my mates and family. By the way, I sent this a week ago on my mobile using Vodafone 3G. You beauty Vodafone.

I have been through 3 phones on my first sim thinking it was just the phone responsible for my poor reception and sudden drop outs. I also would send text messages but would not get a reply until ages later despite full coverage. My phone would also completely ignore incoming calls! I am now on my 6th phone and 4th vodafone sim card and am still encountering the same problem. I have since joined optus. I have had problems activating my sim cards but was persistant enough to finally make my phone work. It has MUCH better coverage and I can actually use my phone for what it was intended for! Vodafone claims to have coverage for 99% of Australia, Its funny how I am always in the 1% of Australia that doesn't....

As I am writing this I have been on hold for 2hrs exactly. Just wanted to share my pain. Will be canceling my contract.

been with voda 2 years and they offered an upgrade, silly me agreed. got my new phone in mail, havent used, havent activated new sim.. changed mind due to lack of reception, poor service and long hold times.. called to canx literally when received phone (on hold for 40 mins) as assumed there was a cooling off period.. went through one dep where i explained i wanted to canx and send back phone main reason being no reception was told "well why didnt you call the network department" she then trans me through to "cancellations" where i was again on hold for about 30 mins, the rep then asked everything i had jus explained.. then said canx fee would be $1657 as there was no cooling off period

Very late voice messages and very poor coverage. Apparently even the vodafone store in rozelle sydney doesn't get reception.

As I am writing this its coming up to 50 minutes on hold, all I want is for vodafone to cancel my monthly insurance on my phone since I am out of contract and no longer see the point. This is the third time I have requested for this to happen however Lara and friends keep telling me to hang in there because they are super busy and such. On the bright side my call has not been dropped and its nearly 51 minutes!!! a new record I think

Just always dissapointed , used to be happy but seems like its all going down hill. could talk for hours about it but basically , drop outs , no service , voicemail issues , text issues , lara issues - please let me speak to a human in less than 45 mins.

coverage at home (Freshwater Sydney)has failed again. It's Friday evening when I have "no service" appearing on my phone.I'd like to be able to call friends to make plans for Friday night but am just unable to do so, as this is my only form of phone (no landline).Just not good enough in this day and age Vodafone!

My billing cycle os from 15th to 14 th and upto now it shows i have $7.68& 255 mbps outstading as of 4.30 pm today and the bill shows I owe them $1.65
How on earth this is possible. I have problems with getting sms and people calling my no coming as a voice mail. Really have got no clue wht to do with it. Every time I call the customer service minimum waiting time is 45 mins and most of the time they r simply clueless.

The current phone I have on a plan until Jan 2012 died on Boxing Day because I did not t.ake insurance out it will cost me for it to be sent off for service. I have since placed my SIMS card into my previous phone to get by but have experienced really poor coverage and for the past 3 days I have had no service at all! Of course, my next bill is due.

Bad reception .constant drop outs = frustration services not working, lengthy periods on hold 45m-to 1 hour .Staff arent clued in as for example Vodafone 1555 had me on the phone for two days to resolve email issues and it turned out that it was an Optus-Vodafone issue nothing to with phone meanwhile email worked 2 days before not working for nearly two months -it just worked for a week and they are down again.Vodafone reception is extremely apalling in my area there is only one area -spot it works in up the road so I have to drive to this spot every day.
I have lived in Peakhurst and Lugarno for 13 years and its bad and getting worse cant download either as the reception is shocking.
I have been with them since day 1 and have received no loyalty acknowledgement from them or help just bullshit after bullshit .I am certain they owe me $4000 in recalls etc

I am experiencing severe drop outs in the SE suburbs of Melbourne. It is not only frustrating however I use my phone for business and it is just merely unprofessional. How can vodafone improve? Please, this is no longer a joke. Thank you.

After transferring the title of my mums mobile to my name, fought with vodafone for MONTHS n MONTHS to transfer $150.00 of money i'd paid previously onto my mums account to my account. they stuffed me around n around n around, told me 7 times they'd sent a cheque out, told me 12 times they money was being put into my bank account, still NOTHING... finally reamed them soo hard i got my money back and a new phone but now the coverage is worse than ever, texts are delays, apparently my phone is switched off all the time so people get my voicemail, when a text goes thru, it sends once off my phone but ther person i sent it to is receiving it multiple times... i want out of vodafone but they dont listen. i have 2 young kids and cant afford for vodafone to keep stuffing up!!

By looking at everyone's agony here, it looks like Vodafone Australia will soon set a 2011 Guinness World Record of being the worst telco giant ever as of yet. I work in a small business and need the portability of mobile broadband. I only have 0-1 bar 3G signal, for weeks on end at torrensville. WTF is up with their crusty network towers? Did they turn the 3G function all off to save costs or did they execute an Australia wide armageddon against their network towers? I can't even recognise the difference between GPRS and 3G anymore. Perhaps, in the most appalling circumstances, Vodafone and 3 are still deciding on who should be what role in management. A year later, they are still hopeless at merging. They just leave some of their employees with redundancy packages, while we customers pay them monthly faithful to the contract, waiting (and still waiting as I post this) for them to fix their reason for existing. Vodafone is meant to provide mobile services rather than provide a bunch of loser statements online about what they 'plan to do' when they don't. They should just 'do it' for cryin' out loud and stop lying to us. Honestly, they lack honesty. Unreliably, they lack reliability. I would waste my words saying that but as of yet, Vodafone's service is shit. Because I'm drowning due to Vodafone's broken speeds, I'm going to catch a life boat and be rescued, at NextG speeds thank God, by Telstra.

Purchased 3 dell mini 9's on a 6 gig data contract for 2 years, after constant dropouts and rubbish connections ended up dumping Vodafail.

Had to make multiple calls to their call centre and no solution was forthcoming outside of "have you tried to reboot???"

Yep absolute rubbish have no idea why anyone would actually bother with this company any more

People have to realise that all netwoks have this problem at different times as I have been with pretty much every one of them. Within the last year or 2 the Telstra service was down for over 48 hours which no one seems to remember and it has been a long standing agreement within consumers that telstras deplorable customer service takes the cake.

It's all well and good to complain to these telco giants but all consumers must bear in mind the cost of VF hiring more staff to handle this, the cost of law suits and the cost of all this bad PR will only be handed back to consumers. You can be sure that if the outcome
of all this is that VF/3 mobile goes under that it's 2 main competitors: telstra and optus will increase their prices dramatically.. Simple business 101 people..

Can anyone tell me how to activate the call back option when you ring customer service? I don't want to spend the next hour of my life on hold!

just called 1300 650410 (12min wait) to complain about lack of coverage in my area (Melb) - I was polite to the operator and her to myself, I explained my issue - running business, no mobile coverage and she informed me that Vodafone is having trouble with its network - its being worked on (??)...so I asked if she could indicate when the network in my area specifically might get better - no idea - so I explained again how important it was for my business that I have a working mobile phone and given my contract isn't out till Aug 2011 I think I needed to get out of my existing contract....she transferred me to Technical and now I'm lost in the ether somewhere (20 additional minutes to date and counting)..

Suddenly we have no reception - last two days days phone keeps losing signal for extended period. Have completely reset on the advice of shop staff - no improvement.

Really poor form Vodafone - not even going to try Laura based on the other comments here!

I'm with three/3, live in SE Melbourne - and i don't have an bloody coverage!!!!!!!!!!!!! not even to check my account!!!!!!! far out! AND I'M ON A FRIGGIN CONTRACT!

Today i sat in Australia Square, Sydney CBD, and made ten call attempts to four different numbers. For each number I was unable to even initiate the call before it failed connection. My iphone is working fine and i had full signal. One three occasions when I successfully connected, the call dropped and i had to recall.

Over the last two weeks I've been in Lismore NSW, a major regional city which in the past had good coverage. For most of the time in Lismore and surrounds I was unable to actually connect to the network or stay connected - a significant deterioration over previous visits to the area.

I was indirectly involved in the internal restructure resulting from the merger of Vodafone Australia and Hutchinson, which resulted in more than 270 Vodafone employees being made redundant across the country. The cuts started in July 2009 and progressively continued in latter parts of last 2010. These people came from all sectors and from the GM level down. There was significant changes in upper management with ex-Hutchinson management assuming many of the senior roles. It became very apparent subsequently that a different culture was being adopted particularly with regard to human resource management. Quite suddenly many of the programs that were setup to care for employees (even ex Employees) were dropped and new suggestions fell on deaf ears. Unfortunately many of the worst experiences for customers seems to have coincided also and I suspect could be traced across the similar timeline during the 2010 calendar year.

New Year's Eve in Daylesford, Melbourne, and NO reception for all 3 days of being there. No chance to wish everyone a happy new year, or let people know I was alive. At home in south west Sydney, NO reception. At work in Pyrmont, NO reception. And I'm on a contract? And I'm supposed to pay for this? Totally unacceptable Vodafail.

I average 11 out of 15 calls I make dropout. The most frustrating of them was after spending 57 mins on hold to the Australian Tax Office that as soon as the customer service rep says her name the line drops out! I call back only to be on hold for another 83 mins...