I was told to use 2g as well. I dont want to use 2g if I'm paying for 3g .... I WANT THE SERVICE I SIGNED UP FOR!!

I have been with vodafone for nearly 4 years and have not had a problem up until about the last 6 months. reception is so bad that that it sits on 1 or reception bars. my girlfriend tries to call, she gets frustrated and gives up. she believes she get through to my phone on like the 6th call. and finally when she does get through it hangs up, so in the end we have to call each other 4-5 times just to talk for 5 minutes. i have missed work calls and have had to use email now, which makes it much more time consuming. i've really had enough, im soo happy that my contract finishes in 8 days and i can tell u what im not going back to vodafone even if they offered me a year free. not even they gave me the opportunity to meet david beckham.

SERIOUSLY VODAFONE
IF YOUR GONNA MAKE US PAY FOR A SERVICE
MAKE SURE THE SERVICE WORKS

I've been with Vodafone for a few years now and the reception has never been great in my area, but a guy at my local store told me that the reception is much better on the 2G network. I have a new iPhone now (after upgrading from the 2nd Gen one) and still works fine on 2G. I don't care about not having 3G, because everything still works on the iPhone fine, internet is slower but still okay. So just a tip for anyone experiencing coverage problems, try 2G for a while. If/once Voda fixes their 3G issues, you can switch back, but until then 2g is fine.

I have been a Vodafail customer for at least 5 years and have had no problems until their recent system glitch. like you all, i have suffered the drop out of signal, delays in txt msgs and loss of signal. this morning however, I recieved a spam txt from an international number; boasting about a 6.8M award. Has anyone else recieved such a msg? I have never recieved a msg like this before, and am wondering if it is apart of their 'system error' or something else unrelated to vodafail.

my mobile internet usb stick is a disaster, vodacrims even sent a usb dock to boost the signal ( which defeats the purpose of having mobile internet).
Well the booster dock is as useless as the internet service vodafone claimed they could provide.
This is fraud!

I rang on wed 5th of jan to try and get out of my contract and waited 1 hour to get through but after 5 mins the call drops out and they never rang me back. It was to late to call back i so rang them back the next day. didn't have to wait to long this time round, after 5 mins talking to customer service the guy told me if i wanted to get out of my contract and not pay the fee i had to try a sharing dock to boost my signal. Now why didnt they try that in the first place, i somehow think it wont work. Oh they still havent fixed up the prob that they charged me for 2 months of not using internet.

I called Vodafail yesterday to register my complaint with them, same problems as everyone else. After all the media on TV and the internet about Vodafails problems they tried to tell me it was my phone. So they got me to reset my phone while I was on the phone to them and offcourse the call was then disconnected due to the reset. I thought they might call me back since they had my number, I was wrong, no call back. I was not going to call them back and wait again on hold. I was thinking that this is how they are dealing with most of the complaints, blame the phone, get the customer to reset, then the customer is gone as the call drops out due to the reset. I only joined Vodafail as the sponsors my favourite V8 Super Car team, NEVER AGAIN will I resign with them.

Frequently I receive text messages hours later or even the following day - I have lost count of the number of times that has happened!

I travel by train from Hawkesbury River to Sydney four days a week and I cannot have a conversation during that trip without it dropping out 3 or 4 times. I am not talking about tunnels here - I am talking about the main line via Hornsby, Epping, Eastwood and Strathfield! Frequently there is no internet access for the whole 60 minutes - sooo frustrating! Just before Christmas everyone with a Vodafone acount in the office in Surry Hills, right next to Central railway station, had no reception ALL day!

OK. I did not think data speed and coverage could get any worse but it is. I have read what is happening when other people try & get issues resolved & having tried myself it seems hopeless & we have to wait until our contracts expire. What about the poor folk in Qld on Vodafail... They really need the service to be up & running properly in such a situation. You should be ashamed of yourselves Vodafail and karma dictates you won't be in business for much longer. The security breach is totally scary & I don't believe a word that comes out of Vodafail.

I have an iphone 4. If I put any type of case on it, I have ZERO reception most of the time. So if I want reception, I have to use it without a case... I have already dropped the phone once- of course without the case, and the back broke costing me $80 to repair. I'm sure I'll drop it again, and since I have to use it without the case I'll have to pay to get it repaired again.
It's a lose/lose situation: no reception, or risk dropping it and breaking it and paying for the repairs.

This is a piece of shit cant even do just a Google search. It takes ages. My advice to every one is done even think about getting a Vodafone internet

Lots of call drop outs and bad reception. And still paying the same as if I was getting a good service. Wouldn't be so bad if I was.

OMG!!! Freaking vodafail!!!! I just spent the past 2 hours trying to connect to my vodafail 'wifi' internet!!!!!! SOOOOO MADDDDD!!!!

I bought a new vodafone phone for my daughter to use after checking the vodafone website to see that Albany in WA has reception. We found there was no recption from our home and pretty much everywhere except the centre of town even though we are situated in what is considered the middle of the city. After numerous calls to vodafone to get an unlocking code so we could at least use the phone with another provider we were told it costs $25 to do it online plus an extra $50 because the phone is less than 6 months old. I was quite prepared to pay the $25 but not the $50 as it wasn't my fault we couldnt use the phone. Every time I spoke to someone about the issue they told me they couldnt help me but would refer me to their supervisor who would contact me. I told them not to call the vodafone number as we get no reception and as a consequence our credit also expired as we couldnt use it in time before it expired. Receiving messages is the same problem as we had no credit to retrieve them. They never replied and so I had to keep ringing them and telling the same story to someone new with the same result - I'll get someone to call you. It wasnt until I threatened in an email to report them to the TIO that I was sent an unlocking code which did not work and so I had to continue making calls until I set a time limit on contacting the TIO. That is when I at last got someone sensible on the phone who told me that obviously I needed a new unlocking code and that when she receives it she will call me on my other mobile and walk me through the unlocking process with the code. It finally worked and we havent looked back. I will never use vodafone again and have also told anyone who will listen in Albany that vodafone has no reception here so DO NOT BUY VODAFONE.
Now there is this problem of leaked personal info - I wonder about identity theft and who knows what transactions on my credit card. Where does this leave us???

it takes ages to recieve MMS's

I recently drove from Canberra up to central QLD, days before the recent floods swept through the area. Was annoyed when I noticed 5kms out of Goondiwindi on the way to St George that there was zero coverage. Arrived in St George and spent the night - again no coverage. Left for Dalby. Still No coverage. On the road with no means of contacting anybody, or friends further north being able to reach me, I was headed straight for the flood zone. I never realised just how few and far between pay phones are these days! Go Vodafone! F#@ktards!

Constant dropped calls, no reception in home, on the train, on the highway, or even in Sydney CBD. Now the internet baddies have my personal information. Well done Vodafone.

Unable to connect,Unable to connect,Unable to connect,Call failed, Emergency services only, Unable to connect, Ring ring......Hello! Hi how ar....Call disconnected. Dialing again...Emergency services only, Unable to connect, Unable to connect, Unable to connect. Not again, better call Vodafone to find out whats going on! Ring Ring Hello, Vodafone is currently experiencing a higher than usual call volume. Your expeted wait time is 1 hour and 25 minutes.....Waiting waiting, 1 hour and 15 minutes later.....Call disconnected. Ane all this with full service on my phone.
I will say one thing though, they are currently looking after me with regards to the problem but its still not making my calls connect.

there nothing but trouble with my bills and staff telling me lies since they join up with the 3 net work they were bad but never as bad as they are now try and ring them takes hours and everytime i ask about roaning they say sorry you are just out side our area dosent matter where you are get the same story all the they must teach there staff how to lie need a big kick up the bum

i was paying for a broadband stick but was not connecting so went back and was told i would not have to pay the cancelation fee and signed out then 6 months latter i got a letter from a debt collector this has happened for 3 accounts now all cos i was given wrong information by staff and someone down the line has stuffed up the paperwork

overcharged bill

my boyfriend and i have been experiencing extremely frustrating problems with vodafone for many weeks now. some of these include; bad reception, dropping out while mid conversation, delayed text messages and when they come through they all come at once, speaking to someone in india when the problem is in Australia is very frustrating ( language barrier), "technical difficulties" when trying to call customer care and when trying to pay a bill (then they cut my phone of!), no internet connection. this company provides no service at all, we are very unhappy and will be contacting the telecommunications ombudsmen.

I have the HTC and it turns off every 5 minutes. Very poor reception, only get 3G coverage possibly 1% of the time

7 months with no statements and not able to view online, kept getting told i can view my statements online(Couldn't view them due to there system error) or by calling a number for my balance ,i needed the statements to be reimbursed by work so balance kept getting bigger , worked out payment plan , but they repeatably disconnected my phones/internet without warning. Under contract so in the end i just stopped paying and got prepaid , still haven't been contacted by them. Also spent hours on hold or repeating the same shit to different people then getting the "we will have to transfer you to another department" after being on hold for 40mins then being on hold for another 40mins only to be told the same shit! I could go on for hours!

Once again have had phone call drop out 3 times on same phone call. Hear crackling noises and then nothing. So much for purchasing a top rated phone only to have it drop calls all the time!

calls dropping out and not connecting at all. text messages received hours and days late. cannot contact anybody from my house in the evening. emailed 3 days ago with no reply. i called them on monday and they said cancellation team will call me this morning. nothing. i call them this arvo and take the option for them to call me back in 8-14 minutes. nothing. i call again an hour later, wait on hold for half an hour and they cut the connection. i do it again, and the same thing happens. I call tonight, wait on hold for 1.5 hours and they tell me cancellation team closed 10 minutes ago. ARGHHH!!! you are USELESS vodafone!!!

constant "no service"
delayed text sent from my phone to other people
delayed voicemail received
extremely poor reception
fail company all round.

I HAVE THE SAME PROBLEMS AS ALL OTHERS. DID ANY OTHERS GET THE EMAIL THIS EVENING FROM VODAFONE "IMPORTANT INFORMATION FOR OUR CUSTOMERS"?

I've called up 1555 about seven times tonight, waited on hold, then it's hung up on me. Can't get over how useless their service is.

I've been a vodafone contract customer for about 5 years now. They offer great deals on new phones and really good contracts. There have definitely been some reception problems and I need to find out more about this breach of access to confidential customer information. The way I understand it VF has been allowing its contractors unlimitted access to all our customer records via an online portal. The details of this sound like a real worry. I'm yet to decide how upset about this I am and whether or not to join the class action. Having said that I must say I really like Vodafone, my experience with them has always exemplified superior customer service with any bill disputes being resolved quickly with either a refund or an offer to meet me half way. this generosity of spirit goes a long way. I can't help but worry that we will lose this if we throw them under the truck. My experiences as a Telstra and Optus were awful and I have to say I appreciate the best of a bad bunch.

Our business has 5 mobile phones with Vodafail. We have no reception at our office. We use land lines to make calls and return calls. I use my Vodafail when our doing quotes and have constant coverage issues. I sometimes call a person a dozen times to get connection. Since Vodafail merged with 3 the coverage has vanished into thin air. We have made inquiries with Telecommunications ombudsman to take legal action against this pathetic telecommunications company.

Couldnt load facebook anymore, it stopped working a few months ago, but could still load other sites, went in store to complain and they said it was my sim, well ive had this new sim a week and still cant load facebook!!! now it takes a million years to even load google or hotmail. ughhhh so frustrated.
also cant get reception anywhere except my house, BUT even though it says full reception here the calls are still constantly dropping out.
also i get delayed voicemails and when people text me sometimes i get the same text about 3 times i a row. its happened alot lately.
they have changed my My vodafone password without telling me so now i cant log on there
get texts saying i have a voicemail when my phone was sitting next to me and never rang

sick of not getting voicemail or getting them 3 days late, closed my account and went to optus.

I've been getting txts and voice-mails up to two days late - way too late to be of any relevance!

Coverage is lousy - I work right next door to the Olympic stadium in newington where u would expect good coverage but I can't use my mobile there as it hovers between 0-1 bar. The Internet at home drops out all the time on my iPhone and is painfully slow. Vodafone used to be good - ive been with them since 1998 but over the past year the standard has dropped dramatically. Because I have to keep reloading pages on my iPhone due to drop outs I was 250mb over my allowance and copped a $130 charge! Very expensive mb!!!

Since they joined with 3 Network my service has gone from 4-5 bars to nil, I can't even make or receive a phone call, so what is the point of offering all these calls for a certain plan if you can't make a call. Have sent a complaint to vodafone and have not heard from them

I only use prepay with my vodafail so that I can control my usage. So my complaint is more about the coverage, the text messages that are sent multiple times to the annoyance of the recipient and probably to my costs. False and misleading competitions that vodafail never honor. Never being able to access the net on my phone despite good coverage at that time. Clueless, useless customer assistants. finally having to put up with lara and never being able to get lara to get you to where you want to go. Fed up customer.

Reception drops out at least 3 times a day!

Have been with Vodafone for just over 12 months and have never had any issues until about 8 weeks ago. Usual stuff - non or late receipt of SMS, signal going from nil to 5 bars even though I was completely stationary. Best bit was rang to complain and was placed on hold for 50 minutes on Sunday afternoon. When I finally got to speak to someone and said I also wanted to complain about the length of time I was on hold I was told "yes, fifteen minutes is a long time to be on hold". I politely pointed out that it was fifty minutes however that failed to elicit any response...I then lost the signal and was cut off..AARRGGGHHHH!!

I have been with vodafone for 6+ yrs, and until about 6 months ago have never had issues .. until now! If I complained about everything wrong with Vodafone these days I would be here all day - so I will go with the biggest issue - their phone coverage!!

Not receiving a text message all day, but then receiving a whole bunch at once. Text messages I send never seem to make it to the recipient, even though they are in my sent items. Incoming and outgoing calls are always extremely crackly and most of the time, end up cutting out. In the times that they dont, they may as well, as voices cut in and out its impossible to hold a conversation. The Internet is painfully slow also. Customer Care is also a joke - with the bad reception along with the lack of english those calls are more frustrating than helpful ...

The final straw for me was when it took me two and a half days to retrieve a voivemail letting me know that a good friend had passed away.

FAIL!!

I have very bad problems with Vodafone reception where I live in Tasmania, calls dropping out and other days having no service for up to 48 hours, I have no home phone and I rely on my mobile. My daughter has severe asthma we had to call an ambulance early one morning because she wasnt breathing and I had no reception. Im also not happy with the customer service, delayed text messages, delayed voice messages, also not showing missed calls and being unable to call out. Friends and family who have tried to call and all they get is voice mail, or its switched off when it isnt and it wasnt in use at the time, and its all when the phone is in good reception range. it is just joke. why should we be paying for something we cant even use!
Tania from Tas

Even if every post was a single new complaint about Voda say 11000 posts divide that into say 4000000 customers (theres more than that) and then say times in by 10 cos for every 1 that bothers etc...you get 2.75% of customers complaining including ones that haven't with very generous maths! Simple maths proves that the problem is affecting way less people then this site would make it appear. Talk about blowing things out of proportion. Soon things will be better for you 3% rest assured...

no reception in Toowoomba(and it seems most of QLD) yet Telstra coverage is fine.

I have been using the same password for the password 2 years and now it wont log me into my account, call there helpdesk and tell em my details and they wont accept it, I use to work on a service desk and they are the most useless people i have ever had to deal with

what is the point in having unlimited calls, text, and 1GB of data when:
calls drop out 2 minutes in. and no one can call me.
texts don't go through, and even if they do it takes ages to get to the recipient.
and how are we supposed to use 1GB if we can't even get a solid 3G connection for more than 10 minutes? i'm going to the tio with this and getting out as soon as possible. i'd rather pay a little bit more for a reliable service and a cap, rather than pay the cheapest price possible and get unlimited which can't even be used.

just read this on facebook
"1.42pm: Sky News reports the Vodafone office in Brisbane is under water. Customers on the network might have problems using their phones"

48 minutes on hold, I get through they say hello and then hang up on me.

This is not the first time it has happened either, funny how this call got disconnected one minute past 8pm EST

Maybe the operators would be able to take your calls if everyone stopped complaining to the tio, tio complaints take operators away from their original roles in customer service...

coverage in SA is shocking. 2 hrs from our house, we have no coverage. But our friends with the other carriers do!! Why cant they use a universal tower for some country locations.

I'm in Toowoomba and haven't had any service for more than 24 hours. I'm disgusted that i cant contact any friends or family when i need it most

Somehow in Castletown Shopping Centre, in Townsville, there is absolutely no coverage whatsoever. That is until you walk into the vodafone shop. In there it is almost perfect. The rest of the shopping centre not a chance. This is completely unacceptable because if my wife and I split up to do some separate shopping we have to make precise arrangements. It's like we've gone back to having no mobile phones. Does this happen elsewhere and how do they manage perfect coverage in the shop?

sms' that a received HOURS later

Calls regularly drop out, sometimes i need to dial the number multiple times before i can get a connection. at times phone refuses to call or text says no coverage when phone shows full bars. wont send texts to specific friends. will send messages to everyone else fine but certain numbers wont receive my messages until hours later or not at all.

Ive been trying to speak to anybody from customer care for the last three days, nobody picked up the line except that useless voice system called Lara!!!!
Vodafone is giving bad customer service a new meaning..

+ Service drops out continuosly when I am at home and also in the metro area of Perth. Tells me my network is no longer available and to "dismiss"
+ Contacted Vodafone via the web in December= No response
+ Now I learn my details are available to any teeny bopper who knows a staff member at Vodafone via their system or lack there of
I want to get out of my contract but I do not have time to sit on hold for 3 days.

I'm sick of missing calls due to shit reception or the network completely going down in my area for hours at a time. How can the reception in one area just crash and then magically resolve itself?? No warning and no apologies. Especially when it comes to 150 pic messages that I sent and re-sent that were never received....I was still billed for these! Sick of it and I want OUT but my contract isnt up till end of 2011!!! NOT HAPPY JAN!

Can't get reception in Mallacoota Vic even though they claim they get "partial" coverage. Wrong. No reception at all

Just got sent a reminder text that my bill has been sent to my email account ... the bill I paid a week ago. Useless

Absolutely no reception from around Tweed Heads to Coffs Harbour (driving trip) emergency calls only. what a joke.

It used to be really good service, free phones for long term customers but now its no communiation, drop outs, network not available. The final straw is the privacy issue. tomorrow I am going looking for a new provider. If everyone sues then the company will cease to exist.

I signed up for a 24 month contract for a vodafone usb stick 5mb which I paid $39.95 a month.It broke down after4 months of use.The whole situation has been a complete joke I was studying at the time at uni,and everytime I was in the middle of an assignment it wouldn't connect or breakdown.Try and explain that to my uni lecturer about my assignments not being completed..
I tried to get a replacement,and the consultant was going to charge me $80 for another usb stick also I was told that my contract would be cancelled.I asked to speak to the Manager that didn't happen.SoI was told to call the customer care phone number,as they don't deal with any technical difficulties.What do they do then.When I called,my call sent to egypt of all places.I was told my contract can be cancelled ut bit would cost me a further $25 to get out of the contract,and then I was told my contract was finished and I won't be paying anything furher in payments.
I was told that it was,it didn't happen and I am still getting sms and email saying that the direct debit is still coming out of my bank account.This isn't good enough,I thought I was dealing with a proffessional company,I was so wrong!!!I hope we all get some justice finally!!!

i have been on hold now for 2 hours wailing for vodafone to answer

Keep dropping calls, Ever since i changed to vodafone, or vodafail, as i will start calling it.

Reports are filtering in that Queenslanders in peril under the current flood disaster have not been able to call for help due to Vodafone network failures. This is a tragedy beyond words.....Vodafone execs should hang their heads in shame!

I live just 30 kilometres from the Nation's Capital in a rural area. My coverage is ordinary at best and I continually lose calls between my home and the city, as there are several 'black spots' on the way. I have been a Vodafone customer for some years now, but if I wasn't contracted to them until May 2012 I would leave like a shot. Unless things improve dramatically by the end of my contract, I'm 'outta here' (unless a class action somehow gives me a way out BEFORE then).

not only do i hate speaking to someone who barely speaks english and sounds like a robot reading from a script, my favourite would have to be recieving my bill with international calls of zero to 3 secs and getting sharged 2-3 dollars which add up in the end to a significant account. i understand you get charged by the minuter but zero seconds .....wtf!!!!

Am currrently on the phone trying to get through after being told to redial multiple times!

Have had issues with Vodafone for over 2 years. My blackberry curve was playing up, which took forever for them to acknowledged was faulty and I was getting charged ridiculous amounts for multiple messages being sent and vodafone's particularly laggy balance updater. I.e. It would tell me I had $200 of credit on my $49 cap plan when i had far less or it "couldn't provide a balance at this time". This would lead to my account going over, how can i manage my account if they can't tell me how much i got to spend? What? Spend less so they can have more of my money for less work? How many telco providers can't even provide you a normal account balance? I understand that it's not live, but be at least 1-2 days up to date.

Lara....oh Lara...How i wish you could actually understand a word i say. I've tried in futile to get Voda to fix issues, but this is just plain useless when you can't even get from point A to point B. I personally believe it is designed to just stall customers so they don't need to hire as many customer service operators on the other end in India.

Lastly, I for the love of god was reluctant to sign up, but have just signed up to Vodafone in December as my partner was also on the network (free calls voda to voda). First off, network signal has been shotty to say the least. I get calls that are patchy and I am on a new phone. My new blackberry torch 9800 (yes it's only just come out) sometimes losses reception and even rejects my sim. WTF? Yes Vodafone sucks and now i am stuck with them for another 24 months. Why can't you just work?

As i finish writing this...guess what? I'm stil waiting for a voda rep to answer my call...30 minutes in. Oh did i forget to mention that they are sending multiple bills for 2 different accounts? Which was what my call was regarding... And here comes the patchy reception from their own call center!

Voda I hope you get sued for every cent you've cost us loyal customers.

This is like my 7th attempt to get in contact with customer care.. each calls took around 30 - 45 mins to wait.. and at the end.. either automated message re: error, or straight to hang up or ring ring with no one answer.. what a *****ng joke! Voda you disgust me!!!

No coverage can't use service when I want to -- can't get assistance been hung up on four times by computer service.

Hate Lare? We appear to be developing some sort of relationship. Does that sound sad? Well she does listen. I try to to understand her limitations and use her ruthlessly, sending her off in all directions until finally she gives me to her friend , THE MESSENGER! Am I losing it? I'll ask Lara (when she comes out of shower).

ZERO RECEPTION!! = I have always been with Vodafone and used to recommend others to join... THOSE DAYS ARE OVER!!! Now will be making my mission to let everyone know never to join VODAFAIL!! I imagine they wont have enough people joining once word gets out from all the angry customers...

How do I get out of this stinking useless contract please???

I'm not in any mess but as stated above I have not been happy with Vodafone's coverage that goes out for days at a time, delays in text messages coming through and being sent and at times I have really felt as if I have been ripped off with my phone credit. I will text through my balance and I might have $4.00 left for example, will send one text and then I am out of balance! There have been many times when I was certain that I could not have used so much phone credit as has been registered. Once when coverage was out for a few days, my phone would connect, then cut off, I'd have to ring back again and again for the same thing to happen. My family who were on Vodafone had the same connection problems as had some of my friends. I rang up to complain at the time, people said they would return my calls when I actually got cut off to them as well but no one would get back to me. So I had to ring again and again to get my complaint heard. The call centre is obviously overseas. Either that or they have people working for them who do not have a very good command over English, judging by their communication standards. And the irony is that it is a communications network!!!

Cannot make or received calls half the time, broadband keeps dropping out and funnily enough i couldn't even call vodafone to complain. Finally got through and have currently been on hold for 53mins and 10sec. Foolishly i resigned with vodafone for another two years. I'm gonna fight tooth and nail to get out of this 6 day old contract!! Vodafone you suck!!!

Vodafone service is absolute s**t, given by telephone operators in that cannot understand you and cannot speak English!!!!

FOR ANYONE IN CANBERRA, USE 2G NOT 3G (NOT DUAL MODE EITHER) IF YOU CAN NOT MAKE CALLS OR RECEIVE CALLS.
This is a temporary fix.

No coverage in NT since 6am this morning.
FAIL!

I live in Toowoomba Qld. In the middle of the flood crisis I have been without vodaphone reception for two days and there is still no sign of when its likely to return to "normal". In general the reception is poor to fair and I receive delayed text messages or none at all.

I can not receive phone calls or make phone calls. Same deal with texting.
It's either "CONNECTION ERROR" or "NETWORK BUSY". It's down right stupid.
I just came from 1 week in melbourne where the connection was perfectly fine, I come down to Canberra and I have been able to make ONE phone call for the past 3 days I've been back home.

Issue 1: Poor customer service? Maybe not super poor, but less than ideal for sure.
Once my previous contract ended just midway through last year, I bought myself a handset from online (a Nexus One shipped from the States) and changed myself to a Sim-only cap which included 3G data allowance.
3G didn't work. The Vodafone dealer/reseller told me I needed a new sim (er... ok) so I go to the official brand store and wait in line forever (at least the chick who served me was polite enough) and I told them my problem and that I was told to get a new sim. No questions, suggestions, second opinions, just an "ah, ok" response and they gave me a new sim. Still no 3G. I thought my phone was faulty, but then I swapped sims with a friend with the same phone and that magically worked (although my sim f**ked his phone up momentarily). So I succumb to calling the call centre where the very helpful individual on the other end of the line informed me that data wasn't enabled on my account. They helped switch it on for me but they couldn't answer why it was disabled in the first place, despite my probing and cajoling. Although what I -really- enjoy is the fact that the staff in-store couldn't even take the initiative to solve the problem properly by checking my account options to see whether data was enabled in the first place.

Issue #2: Reception issues
I've had audio quality issues in the past (others not being able to hear me) and chalked it up to my handset (an original 1st gen iPhone). I changed my phone and plan, but since moving to my new place I've noticed a brand new set of reception issues. Nowadays, my phone calls often consist of the other person's voice cutting in and out such that I can't even follow what words they're saying, let alone piecing together a sentence, and eventually the call just drops out. The other person can hear everything I say, I just can't seem to hear them. In my unit this seems to happen 99.99% of the time. I play the walk-around-the-unit-repeating-"hello? hello? are you there?" game until I find a spot where I can start to hear them. It's not my handset, because it doesn't happen everywhere in the world/Sydney. It's not my unit, because everyone else who passes through my unit (including my housemates) are fine. I have to admit I was in denial at first, but now I'm pretty sure I'm a victim of sh*t poor service.
My family's mobile plans are all through the one Vodafone account which I manage. I can only hope that they aren't experiencing the same issues as I am because I loathe to think that our family is funding this freaking circus freak show that is Vodafone AU.

Issue #3: Security breach
Seriously. WTF. How stupid can you freaking be? Any and all breaches should be traceable because every single staff member should have a unique friggen login ID (amongst other authentication protocols). And high-turnover/low-level staffers should have the most limited access to personal information possible (if a mere dealer is responsible for such a serious breach, then it is most -definitely- the fault of Vodafone AU and its poor business/IT practices).
If there are indeed instances of "communal" login IDs in place at Vodafone branches/resellers/whatever, I don't see how changing the passwords every 24hrs is helping to track/isolate an offending employee/dealer who is using a login that is also used by n individuals (where n is > 1).

Issue #4: Lara
I hate automated phone menus which ask for verbal responses/cues. But my goodness, Lara is the ONLY one who makes me swear like a sailor within 20 seconds every freaking time I call. I feel very sorry for the individual behind Lara's voice. I just know that if I heard her on the street I'd instantly think of Lara and be like "F*ck f*ckity f*ck aarrrggghhhh!" and want to punch her in the face.

On Dec23rd 2010, I was on holiday in Northern Rivers area and went to use my laptop. What did I find, No signal at all. Rang Vodafone who told me I had used my allocation for that month. I told then I was on a rollover plan. I was told this when I signed up at there upstairs Vodafone shop at Kotara Fair shopping centre. (Newcastle NSW) I was informed by operator that the rollover was only for pre paid, not post paid (Plan).NOT WHAT I WAS TOLD AT SHOP.
After repeated calls to Vodafone, I then rang a phone number for a Vodafone shop at Kotara Fair, and put through to manager. He told me the upstairs shop was found to be using dodgy practices and had been closed down. I then rang Vodafone again and imagine my surprise when operator told me that I was reconnected and 2 months free service. I agreed to this. Later on, I was thinking that the operator was very quick to tell me I was reconnected and free 2 months. Can only deduct that it was put on my file for if I rang again. Any offers are usually made by a supervisor or above. Not the operator. Very Strange.????

Calling at 17:05 on 11 Jan 2011

Dial 1555
in a few words...

I mention "complaint"

requests my four digit pin

I enter my 4 digit pin.

system complains there's a technical problem and simply hangs up.

USELESS!

I called Vodafone on Thursday morning to talk to someone about cancelling my account, the first time the signal cut out just as it connected! And I'm using 2G not 3G as it simply doesn't work in WA. Anyway, 2nd time I got through and was told that the cancellation department was busy but that she'd fill out a form and get someone to call me back in 24-48 hours. Well it's now Tuesday afternoon and still nothing, so I tried calling them, got all the way through to putting my pin in and a recorded message says "there has been a technical error, please hang up and try again" well I did try again but got the same thing even though I selected a different option. The stores say they can't do anything, so I'm left with no options!

Calling them at 17:12 on 11 Jan 2011
I call the call centre on 1555 and each time I get to the selection it merely hangs up.

Hello. Hellllooooooooo!

Can't make or recieve calls to my phone, no 3G data works but for some strange reason SMS works just fine. Have 3 bars of 3G coverage and restarted my phone more times than I care to think about. 4-5 days to resolve apparently. Other than that, coverage is crap, 3G speed is woeful if not on HSPDA.

Hi in this time of need ppl in qld need to have a working phone network & with all the fail vodafone is giving us ppl cant call for help so thay r a BIG dam Fail

I never have reception :(

I complained calls often dropout
when they called back they decided that they needed to call my landline for better reception
Still awaiting that call.
In the meantime their mobile call dropped out!

I couldn't make or receive any phone calls all through the morning and afternoon last week! (A few days after new years)

The signal is ALWAYS low, internet browsing is always excruciatingly slow as well. I can't stand this network anymore. Any ideas if we can make complaints and pull out since they're not holding up their end of the deal? (without the cancellation fees!) Why on earth am I paying for a service I'm not even getting???

It is very hard to maintain an on-call job when your mobile phone doesn't receive calls and delivers your Voicemails up to four days later.

Always long call queues, cannot download Bill, and simply very poor coverage at any of the major locations I spent time... thus texts never leave my phone, people call me when my phone "says I have coverage" and never get through (I find out through voicemail half a day later), and outgoing calls always get disconnected.
Customer care wants me to call them back to troubleshoot at the time I'm having problems... annoying because I can't unless I use another phone and am willing to wait forever to speak to someone.

I cant even make simple phone calls. Connections continually drop out, no data connections, heaps of black spots! Its terrible!

on hold for over 1 hr 40 mins to correct billing AGAIN

No signal, delayed texts and voicemail.

Delayed texts, call drop-outs, internet moves at a CRAWL, call centre is USELESS.

Ever since combining with "3" I have experienced a number of drop outs in call yet i am only 20 kilometres from the centre of Sydney, the largest city in the country with a population of 4 million people. The F3 freeway is also a "dead zone" for Vodafone it is ridiculous, yet Telstra has full service all over the city. Very frustrating

Laptop keeps telling me, very poor signal in Toronto NSW (Home town) and Ballina NSW (While on holiday there over xmas)..
All I got from vodafone was put on hold for 28mins, then machine told me to call back later. VERY POOR.

Dropped calls, VERY slow internet connection, incorrect and conflicting information from different vodafone staff, call centre is USELESS, billing inconsistencies, texts that never arrive- or arrive a day late. ARGHH!!! I want out! Only 23 months to go:(

after my phone not recieveing calls/txt for 4 days i attempted to be released from my vodfone contract,after complaining to TIO i still have to payout $800 to be relased from my contract.....if vodafone worked i would not be making this payout