no service,on the line for hours and geting cut off also no coverage in narre warren plus now i have to wait until i receve post packs to send all my bits back till i can get out of my contract may be???

We are on holiday in Adelaide staying at my mother's retirement village & have not had enough coverage to make phone calls from her home ANYWHERE, & have had to resort to constant texting. Our family are all on 3 (now coverage by vodaphone instead of telstra) so should have been able to ring them for free, but alas am having to resort to constant text messaging. We got no say in the take over of 3 and did not sign up with vodaphone, so am very, very unhappy with the service.

After over 24 months of drop out calls, missed messages, hours and hours and hours on the phone waiting to get through, 4 months to contact me in regards to an Insurance Claim on a dude 3 mobile, and still sending me credit Bills of $9.60 which I have called countless times to sort out, I changed to 3 network, now Vodafone own it, I am very concerned. It is simply unacceptable and totally unprofessional in today's technology world - and you should be able to get out of contracts if for example - 3 failure customers service criteria are met and no cost - this might wake the fools up...................

Vodaphone was pretty good until it merged with 3. That's when the trouble started. Now it's just hopeless. I bought a prepaid almost 2 years ago and had little trouble until the last 6 months. Now there is no back-up service. It's like they just don't want to know. Very sad.

Phone has full service but callers are being told that it is switched off or out of range. Text messages being delivered up to 6-7 hours later than being sent (and usually all at once). Voicemail messages being delivered up to 48 hours after being left. "No Service" in the centre of major metropolitan areas.

We are moving our business of nearly 2000 staff to another provider who actually know what they are doing.

bought a 12 month phone contract lasted about a week with lousy service returned to the store they changed phone settings from 3g to 2g but still no good diverted phone to Telsta work phone for a month or two but got a huge bill paid out the contract as vodaphone would not cancel and went with Telstra.Also cant use vodaphone prepaid internet at home as i dont get any service there coverage map says its good have spent hours on phone to support but still no good now have Bigpond for home

when i try to call using my vodafone line sometimes the calls automatically abort. After maybe 3 trials i get through and the person i have been calling say their phones are switched on with good reception. its almost impossible to contact vodafone.Iirwalle Vich

I'm a 10 year veteran of vodafoney - just too lazy to change carrier coz ultimately they're all the same or they are TELSTRA - TOO EXPENSIVE.

For manoths and months now I've suffered call drop outs in Redfern NSW, On the M4 freeway anywhere near Sydney Olympic Park, and in the Parramatta area. I get appalling feedback on most calls, the echo of my voice bouncing back is painful for my hears and gives me headaches. I use the phone all the time hands free on the headset while driving and my phone call bills show how many times I have to hang up and re-dial calls - that is if the call hasn't unexpectedly dropped out by itself. Everyone who works in my building knows vodafone does not work unless near a window.

I pay $79 a month for this joke. Let's not forget the appallingly slow speed and constant 'poor' connection for mobile internet access to my laptop anywhere in Randwick

I called them on 15th December. It took over an hour from Tech Dept to billing (who tried to send me back to Tech Dept) before I was offered a $100 credit. It took until 26th December before that credit showed up on the total owing for my December bill due 30th December.

Call 'em. Make 'em give you a refund or credit. And keep doing it every month until these clowns get their infrastructure sound enough to sell more lines to new customers.

AND PUH-LEZE!!! Get their idiot sales people to stop calling me offering fantastic "new" 2-year $79 contracts with up to $660 of free calls per month when they are offering INFINITY plans - what an insult to intelligence!!!!

P!SSED ORF!!!

im pre paid i was with vodaphone for ten years every time i recharged i would get about ten msgs to recharge i rang vodafone and told them this but i kept recieving them and the reception was shit no matter where i was i changed to optus the best thing i ever done. They should close this company. Great name vodafail i support you one hundred percent vodafail

As per all other complaints I have known about this conspiracy for quite some time. I have talked to quite a few people about this being a conspiracy as in continous drop outs, connection failures, the phone turning off, rebooting on its own, and it is a pain in the arse. For one phone call I can end up re dialling up to four times, which means I am being charged the connection fee that many times. This is Vodaphones way of making more money out of me for that one call. Not happy at all. Will be seeing Vodafail soon.

vodafone is so unreliable that even the staff are telling him to go to another provider. which he did.

we have 3 vodafone mobiles in our family...last few days cant call no one,all it says is error in connection,or the mobile service you have call is unavailable !!! rang vodafone and complained,spoke to some indian woman (who could barely understand me).......their solution is switch off mobile,remove sim card and start again ??
service is still crap and only works now and then..where do i go from here ??

i have been with vodafone 3 yrs and had nuthing but problems i get call drop outs all the time i cant use my phone inside the house at my parents at swansea in lake maquarie i have complained about there service and they were going to look into it for me but never got back to me an each time i call i get fobbed of to a different section which none of speak very good english.
i would like some kind of compensation or refund or to b let out of my contract

Hi
I am so over Vodafone there billing service is a discrace i received a email bill from them saying I owed $15 odd and when I logged on to pay it told me I owed $78.99 and when I sms 1512 it told me another amount. I called the customer diservice section to be placed on hold for 45 minutes to be simply told we are not sure and ill put you through to our billing department.
I spoke to a woman there who said she would look into it and asked for my password (not my 4 digit access pin) but my password and when I refused she said well i cant help you and hung up on me.......
If Vodafone cant look into a billing problem where do we go from here.
As for the service in Fairfield my phone has 1 bar and im told its simply my fault and upgrade the phone. if thats the case I will ask Apple whens the new IPhone 5 coming out. LOL

Already added about 200 words earlier, but something more comes to mind.
Been with Vodafone for 8 years now. What I see has happened over the years, is:
1. Introduction of cap plans - fine.
2. More value for the same cap - not bad, I am impressed.
3. Call charges and EXCLUSIONS: Have noticed this over the years that although 1 and 2 is done, the call charges have almost doubled. I remember paying 1c/sec + 25c flagfall. NOW, calls are MORE expensive, FLAGFALL is HIGHER.
ARE we really getting more value, or same value in a different form?
I think thats misleading as well - you tell customers they are getting more value, but really you are not, considering all exlcusions, extra fees and charges, credit card fees while paying your bill, etc etc. NEVER before did I ever pay a CC fee, for paying my bills via CC. Why now? I though we are moving ahead.

I USE VODAFONE AS THE PERFECT APOLOGY FOR NON-REPLY TEXTS AND PHONE CALLS! USE IT NO-ONE WILL DISPUTE IT!!

I regularly receive no phone coverage or 3G data in the middle of the Perth CBD. I have experienced more reliable mobile coverage in rural Indonesia.

I am in a messy bill of around $2000. Though I may be blamed for overuse above the monthly plan of $69pm, I blame vodafone balance updates which take up to 2 days late. I also don't have any quality reception at all inside my apartment though I'm located right near Melbourne city in Hawthorn. Calling customer service takes around 30min to 45 mins to get through or never at all. I have been conned into signing a contract with vodafone

took 2 weeks to get phone connected, Advised due to employment good signal imperative... assured me it would have coverage at home...I have almost nothing. I have had to connect a telstra landline so my elderly parents can call me at home so on top of $50 months vodaphone bill also have a telstra bill to pay, so double the expense.

Went down to Kiama, want to use the network for facebook and MSN messenger. however it doesn't work on 3G network. 1.5 GB data never going to finish each month. NO matter how much data allowance you have, you can't even finish them because you are not able to use them.

my internet loading time seems to be very slow and considering I'm a new user of a "smart phone" i thought this was the norm - My friend is on another network and has now shown me that on her phone the pages should load quicker.
at first i thought it was the result of using too much of the the internet credit, but when i checked my usage it wasnt the case.
Also i found the use of the navagation device very slow too. I was hoping to use my new "smart phone" as a "navman" but found it took to long to registers where i was at the time.
I thought it was my Nokia x6 - but now it all makes sense.
Oh and one more thought - i was sent a sms to my phone claiming the bill had been emailed to me (it seemed a little over priced) and when i checked my email account ( to work out why the cost of the bill was so high) the bill had not actually been emailed to me.
I think i may need to consider another network - its ashame i'm on this stupid plan for the next 7 months :(

I have observed "glitches", failures to receive messages, failures for messages I have sent to arrive, spam messages, and "faults" that persistently occurred in circumstances that when reviewed carefully suggest that far from being actual network or phone faults that these failures were in fact the product of compromised security and network hacking.

May be difficult for many people to believe, but I feel that the failures and security issues are so comprehensive now that I see others complaining etc., that it should be carefully considered if these issues are really faults/glitches/mistakes or are they "controlled follies" providing cover for extremely serious abuses being performed on the vodaphone network.

The TIO I fear will provide maximum leeway to the vendor and little to the consumer. The vendor will be allowed to drag the resolution out to the absolute limit of their legislated time-frames, and they will not be penalized for turning the process into a farce, or even for executing adverse action against a consumer by continuing to bill in defiance of ombudsman directives. Where there are clear breaches that effect obvious adverse action against the consumer, I have found that the TIO is quick to dismiss the vendors inexcusable conduct as "gross incompetence" (controlled folly cover) without penalizing the vendor.

You can expect a long process through TIO as the industry buddy-buddy relationship has the TIO billing the vendor for their time, and therefore in terms of cashflow there is a carrot on a stick for the TIO to allow compromised processes that drag out needlessly because it's all income to the TIO, making the ombudsman something of a joke after the number of times I heard excuses for the vendor from them. Self regulation is no regulation at all IMO

This time last year I brought a vodafone from the outlet in Blacktown I advised them that I was a agency nurse and would be moving around Australia a lot and needed phone access, they assured me that this would not be a problem and I would get cover so I took out the minimum contract which was for 2 years. Eventually my job took me to a small town in north NSW where I found that I couldnt get cover so I rang vodafone from a landline and explained my predicament the person I spoke to was very helpful he advised that i wouldnt have to complete my contract and because I had been with them already for as long as I had I wouldnt have to send my phone back because of the nature of my contract. 4 months later I get a call from a collection agency saying that I owe vodafone in excess of $2000:00 dollars because I had not completed the original contract. I rang Vodafone I explained the original conversation to them. They are now saying that they want the phone back I have offered to pay for the phone but they will now accept this. And have said if they don't get the phone back I will have to come up with the full amount of $2000:00.

IS IT JUST ME OR DOES VODA SUCK,
BOUT 99% SURE IM BEING CHARGED LATE FEES EVERYTIME MY BILL COMES THROUGH WHEN I NEVER GET A BILL SENT TO MY EMAIL IN THE FIRST PLACE.
WHEN I COMPLAIN AND THEY RESEND THESE EMAILS, THEY DO NOTHING TO WIPE MY OVERDUE CHARGE- A CHARGE I WAS NOT EVEN AWARE WAS OVER DUE.
THEY SAY THE TRY TO HELP THE ENVIRONMENT BUT HOW ABOUT THEY HELP THEIR CUSTOMERS.
RECEPTION DROP OUTS, INABILITY TO ANSWER A MOBILE CALL INSIDE MY HOUSE?! WALKING TO THE TOP OF THE STREET FOR RECEPTION SPENDING 2 HOURS WAITING FOR CUSTOMER SERVICE THAT YOU CAN BARELY UNDERSTAND!? - AND THEY CHARGE LATE FEES FOR A SERVICE THAT IS POOR POOR QUALITY.

DONT EVEN GET ME STARTED.

I have been with Vodafone for many years, first as a perpaid customer then on a contract. When I was on prepaid Vodafone was freat so after many years of good service I finaly trusted them enough to go in for a contract...well then it started. As soon as they knew I was locked in and they had my money for the next two years the customer service ended right there. I have called and complained brobably once a month since getting my contract in April 2009 and cant wait till April 2011 when I can call them anbd finaly tell them to jam it and not have to pay them any more money. Can't recieve mms or send despite the fact my phone has it set up, calls drop out, I get no service and my phone displays emergency only where vodafone usualy is on my screen, I was not told I would be charded my first two months at once in my first bill that arrived only 2 weeks after I joined (couldn't even wait till a month was up before they started asking for money) people can't call me despite the fact my phone is on ( they get told by recorded message that my number has been disconnected) and sms's arrive the next day. Also I have also had it happen that I have tried to call my contacts and it rings like I am calling them but their phone never rings and does not display a missed call so I dunno what going on there> I have realy had enough of talking to overseas people that I struggle to understand and having unreliable service. I am certainly not getting the service I was lead to believe that I would get.

Very slow internet speeds, poor or no reception in main areas.

I purchased an iphone deal for $69 per month with the specific need for coverage in Tasmania for when I travel home and I go there for business...I looked at their coverage on the net and instore to make sure all areas were covered..It seemed good at the time. Well in August of this year I had to go home to Tassie as my dad died....I spent most of the time using my brothers phone as I could not get coverage and to top it all off I got a bill for 3 times my normal cost.....and cant explain why. I have $650 worth of free calls and texts...there is no way I could possibly have used that plus another $289 worth ..when I could not get coverage for most of the time ???????
I have also waited on the phone for 20-30 mins to speak to someone...the other day I waited 20 min spoke to someone she was dealing with my issues ...the call cut out and I had to wait another 20 min to speak to a second person.....these are just a couple of the issues too. NOT HAPPY JAN!!!!!!

SAME PHONE PROBABLY OLDER THAN MINE ON DIFFRENT NETWORK TALKING CONTINOUSLY WITHOUT ANY BREAKS WHILE SITTING WITH ME WHEN I DON'T HAVE SIGNAL AT ALL...HOW EMBARRSSING IS THAT!!!!!!! UNREAL

Bought 2 pre-paid mobile broadband sticks about a year ago, one for business one for pleasure. Business one in Tassie worked fine till about 2 weeks ago, now has slowed to a crawl, only working randomly.

Other one currently on holiday in WA is/has been working fine.

Is this an east coast thing?

I am with Revolution Telecom (Revtel) on the Vodacrapp network; and live in Mannum, with the Vodacrapp tower in clear line of site.
Service is probably available 50% of the time, with constant poor reception.
My complaints have not been addressed.
I am not on any contract and am on pre-paid; with over $100 in credit.
I have been that pissed off (over the past several years) in not being able to rely on their service; I purchased an amaysim card on the Optus network; with excellent coverage, reception and access to the network 99% of the time.
The Vodacrapp network in this area has not been expanded in this area (despite empty promises) to cater for coverage and extra demands on the service (with more users).
I am in the process of porting my number with amaysim, on the Optus network, with the loss of my $100 plus credit.
Yes; a Class Action against Vodaphone for their broken promises and piss poor service should "be a winner" for the "little person" against a "giant".
Congratulations for your stance in stating that "WE ALL HAVE HAD ENOUGH".

2 years ago I signed for wireless broadband with 6Gg output for $40/mo 2 yrs contract. Since I used it for clients, I got embarrassed all the time because I cannot do any work in front of them with Vodafone mobile broadband because I cannot get any reception in any area on the Gold Coast even in Brisbane city itself. I tried to call them by phone but so many hrs on the line and nobody answer the phone. So I give up all. The Vodafone broadband drops off and always no connections. I cannot return the USB Vodafone anymwore because the outlet I signed up already not there anymore so I was charged every month for $40 till 2 yrs have lapse only paying them and when 2 yrs contract ended I asked Vodafone that to please do not charged me anymore my contract was over and I dont want them it is too much to pay when their service is not working and most of the time I was charged over the limit that I wasnt able to get connected even to the place where I lived.
SO that is my story I paid for my contract for nothing for 2 long years.

Sorry,above message is is 100%fail

I only took out a $20 sim only account. My husband took one out on the same day at the same store with the same salesperson. Firstly we asked for our bills to be sent online. For some reason mine arrived in paper and only 2 weeks after I had joined so I figured it was a mistake and didnt pay it. My husband didnt receive one. 2 weeks later I had my phone barred for not paying the $20 bill. My husband still had not received a bill. I had to pay the bill and a reconnection fee. MY husband then got his bill online and was not charged for the time I had my service cancelled for. When we contacted them about it they said we were on different billing cycles yet he has signed up 10 minutes before me from the same store. I had to then go online and change my billing preference myself even though I had never requested a paper account and had paperwork showing this. We also had problems making and receiving calls from the kitchen of our house. We live in northern suburbs of Melbourne not a remote area. I lasted 6 months with them before pulling the pin.

you ring to talk to some1.... you wait on hold for up to an hour. when you gethold of some1, they don't understand you and l can't understand them!!!!! what happen to the english speaking people l used to deal with????? then they transfer you to some1 else and the waiting starts all over again... its at this point the phone drops out. or you find that this department is closed and you are hung up on. l have been with vodafone for about 7yrs but in the past 15mths l have had crap 3G internet about 2 out of 7 phone calls drop out and and as l write this it drops out again.... vodafone you are shitfull!!!!!

I send a text and the receiver gets about three (3) of copies and of course I get charged for all three. Plus the mobile broadband is slower than dial up and when I phoned to complain I was told the to many people in my area must be using broadband. Damn Pirates!

I can't even get service in my own house half the time and i live in town not in the country, when i visit family and friends in the country it is even worse. Very unimpressed and will be changing my provider once my contract runs out.

I live in Meadowbrook, and have to travel by Bus to city. Every time I am about to reach Griffith University bus stop, my reception fails. I would thought that place should have been one of the best places for reception, but it is not the case with Vodafone. On Internet speed it is so bad that I am thinking of get rid of my plan.

I have been a customer of Vodafone for several years and they used to be a fantastic provider. Since the merge with the 3 network early in 2010 my service has become despicable. I do not receive voicemail, text message don't always send. Reception is always low and my browsing speed is non-exsistant. I have contacted TIO and they are trying to solve my issue. As of now all I want is my contract to be cancelled so I can join Telstra.

Connected a Mobile Wireless Broadband dongle. Worst reception, even tho it stated i had full coverage. My Dongle actually stopped connecting to their network, and I only just recharged, and didn't use any of the data. Asked for a refund and they said I can get one, but calling up later another guy said I couldn't have one because I didnt have the slip, even though I got told I could have the details over the phone. Worst Experience. Many family members have had problems too. Why set up a service that screws around people.

I live in "rural" area less than 40kms from Adelaide. Usually can get calls but can't get Internet, etc on my phone - and vodaphone seller sold me the phone for that purpose. I can't even access My as it just drops out. Impossible to even download a ringtone!

CALL FAILED, NO NETWORK, POOR BATTERY LIFE, CONTINOUS PHONE FREEZING AND MANY MORE....

I live in the suburb of Point Cook in Melbourne (25 mins from CBD on freeway. The Vodafone reception is shocking!! Voda's customer service call centre in Egypt is so difficult to deal with. When I politely called Vodafone's corporate headquarters in NSW I was treated like trash by the staff there! I was given a postal address to contact the 'customer correspondence team' and the response from this department was pathetic to say the least. Basically, they just send out standard letter and make the process of communicating with the company so difficult that most people just give up! I'm sure it's all designed to do exactly that!!!

TRICKED INTO SIGNING A CONTRACT AND THEN LEFT PHONELESS FOR FOUR AND A HALF WEEKS DID THE CONTRACT START THEN ??? NO THEY SUBMITTED CONTRACT ON THE DAY AND LEFT ME WITHOUT A PHONE unable to get any common sense from anyone on the vodaphone numbers usually speaking to someone from EGYPT

Customer for 19 years.

Its been useless since mid 2080 when they went 3g in Wollongong.
Vodafail claim they could not stabilise the signal, countless complaints, phone call's, emails all ignored. Staff could not care less.
My call charges have gone through the roof because of the continued dropouts and poor reception.
Then they claim I agreed to a 2 yr contract when I requested 1yr and recieved phone purchase credit for 1yr.
Its immoral what going on and surely unlawful.
We are all keeping our side by paying our bills yet they do honour their side of the contract.
BRING ON THE CLASS ACTION!

Bill Wollongong

I have been with vodafone for nearly 3 years and i got so FUCKING tired of my computer dropping out because of my usb modem loses connection.
To buy a car and to run it,you need petrol and this is the same for my laptop,i need connection.
Everytime i call vodafone customer service,one says one thing,the other,tells me something diffirent and i still have connection drop outs.
I spent all my time calling vodafone data support in india everytime i use my laptop.
WE ALL DESERVE A COMPLETE REFUND AND A FURTHER 1 YEAR FREE SERVICE FROM VODAFONE.

My friend you are on the wrong the boat if you think you can blame Vodafone for poor battery life. Most probably you have an iphone 4 which has known reception problems, it has nothing to do with the network. Get a cover for you phone and this will alleviate the issues you refer to.

Every time I send a txt these people get about three(3) copies of it and of course I'm charged for them all. Plus the wireless Broadband is slower than dial up and when I phoned to complain I was told that there must be to many people in my area using their broadbands.

multiple drop outs

I have had so many issues with Vodafone; but the main two are - I signed up for one of the new beaut Netbooks for wireless internet on a laptop that is really portable. The laptop itself was great; the coverage and data speed were pathetic. Whenever I run Vodafone I had to talk to a person in Egypt who barely spoke english; and they would always tell me I am in a bad coverage area. Funny thing is I had taken it to so many places aside from my house 10kms from Brisbane CBD (been to Cairns, Sydney, Gold Coast and Brisbane just to name a few). I guess Vodafone got sick of me ring up and the day I lost it and started yelling they put me straight through to disconnections. I got out of the contract after six months, was refunded part of my money for the months of poor service and had no early termination fee. I did have prepaid internet as well; and that was just as bad, but at least you can just stop using it. The lastest drama in the Vodafone problems was I had 3-4 days with none or sparatic coverage; occasionally I could made calls or send a text but that was pretty rare. I sent countless emails to Vodafone through the website because I couldn't ring from my mobile. The only response I got from Vodafone was detailed information on the GPRS/3G network areas (not really handy); they also advised me to check the website for outages, which I did and there were none in my area. At no point did a human from Vodafone ring me; which is deplorabe. At the time that all this was going on, ALL of the Vodafone (4 in total) sotres in my local area were closed for refurbishment so I couldn't go into a store; I did try and ring from a landline as well; but after 10 mins of waiting they hung up on me. I run a business using my mobile and over those 3-4 days I lost money because customers couldn't get through. I just really want to get out of my contract with no early exit fees. I'm currently waiting for Vodafone to make contact after lodging a complaint with the Telco Ombusman, but I'm not holding my breath

We moved in a new area in south morang a year ago at the time there was no broadband internet so we went for the best value for money usb internet vodafone. With vodafone usb we had truble with instolating the program to run it at first then when that was fixed with 3 pc's the usb stick still had truble conecting it would conect only when it wanted. Ok I called vodafone for help they looked through it and said they will call back but no one called back. While waiting for our call back we tried to use the usb and as I said it worked onely when it wanted. Calling back about 6 or 7 times and every time waiting for someone to put on hold about an hour to hour and a half if I got someone to talk to I would try to stop conection with the vodafone usb I just get the same thing we will call you soon to help you with the problem. I was paying $49 a month the last month I paid for We did not even get to use the internet now our bill is somthing in the $300 mark and not going to pay it because I have no internet with them and I am tyred of waiting to talk to someone about the problem.

I had troubles contacting vodafone before I even got my plan. It took almost a month to get my phone. Everytime I try to contact them the line just cuts or i get put on hold for almost half an hour! I want to be on vodafone but I just hope I get better service. Its hard to complain since I want to get the plan anyway. They also overcharged my first month but I just didnt bother making a complaint, cause I'll be put on hold for another half an hour anyway!

Hey Adam! Can't seem to reply to posts on here. Just so you know.

Fortunately I am no longer with Vodafone but still keep getting my phone bill which is in credit. I switched from a plan to a prepaid and had a $30+ credit. I had enough of going some days with 12 hours plus of no coverage (even though they checked their computers and there was nothing wrong with my area) so I switched providers. I asked for a refund of my credit but was told as it was paid via BPay I needed to provide an original of my bank statement showing when it was paid. I told them to get lost, they aren't getting an original of my bank statement which shows my account details and all my transactions. Have been told what to do by the ombudsman but after previous attempts, honestly cant be bothered

I live in South Perth and work in Fremantle. I constantly get cut off and have a weak signal
My internet is garbage on my ipgone and is so slow

I will be getting away from them as soon as I can (15 months)
How do you run a business like they do with out going bust

just saw this on adelaide now... worth a read:http://www.adelaidenow.com.au/news/technology/vodafone-facing-class-action/story-e6freaal-1225976660048

After continuous calls drop outs and failure to receive a text messages in a " couple of hours" gap, waiting for customer service representative 1.5 hours to answer my call I came to conclusion to take 5 accounts( which my family currently use) somewhere else. Vodafone told me to switch 3G off and it's not part of the "service which they have to provide"?! Have been Vodafone customer for more that 10 years and don't want to pay ridiculous fees for service which not provided. Can't wait 10 month for the contract to finished!!!

NO RECEPTION except on roof of house.....Compliants not answered. India can't speak English.......

vodafone 3g with 523kbps which my friends virgin mobile 3G got 3250kbps, hey vodafone, come on!

I work in the Melbourne CBD. More often than not my phone will drop out during calls if I am in my office building. I regularly receive no reception when walking around the city, leaving me unable to receive calls. They are an absolute joke and am in the process of cancelling my contract.

dropped calls, no signal, poor reception

No internet - Phone is generally ok, and I am in a 3G designated area, but get no coverage sometimes Edge then GPRS then 3G but painfully slow. Then every now and again 3G connects and I get great speed, then 5 minutes later its back to GPRS. Central Coast NSW Tuggerah Lakes area

When I was with Telstra I had reception even in the most remote areas in some national parks however I am now with Vodaphone. I have no coverage from my house and even from the opera house !!! I could see the person I was ringing on the ferry as it went past me about 200 metrs away, yet my phone repeatedly reported "Call Fail". If you cannot use your phone wirth Vodaphone what is the use of having a phone in the first place.

with all this going on someone should propose a mass ETC, early termination of contract at every vodaphone and associated 3 merged store.
Lets see if these small little shops can cope with 100 customers coming in, in UNISON at the SAME TIME all wanting to change providers and all wanting instant service and all wanting to get out of their contracts.
picture it. 100 people. all crammed into a little shop. 2 or 3 employees sweating. everyone asking to have their service contract terminated.
understandably ETCs may cost us money, but hey, the only way for this to stop is to STOP using VODAPHONE.

I am signed up for 24month contract at $114 per month - since then I have had hardly any coverage in the area that I live , continual drop out and excessive billing over my $114 per month. A lot of the time when I call my message bank it drops out and I have to recall again when I have reception. My business depends on phone calls and it is embarrassing and costly to have to keep calling my clients back. I not only want out of contract but want to be compensated for lousy service. Vodafone has not kept their end of deal in providing good service

WHY does vodafone decide to disconnect my calls every 2 mins? My whole bedroom suddenly does not recieve any reception, and then after my call disconnects i do not get recpetion for at least 1 min after so i have to wait between calls to redial. HELP ME

Yes i am having network problems with vodafone but i have also been a customer of the companies you list as an alternative and they to have the same problems. After looking at this website i have 2 questions.
1) Is the owner connected to any rival telco network?
2) is the owner of this website earning affiliate commissions on clicks to the alternative companies this site recommends?
Reason why i ask is because Telstra and Optus and Virgin and all the others have exactly the same connection issues as vodafone, only difference is Telstra and Optus charge much higher fees.
And i am not a vodafone employee... Dont be fooled everyone they are all the same, we are now using more smartphones than ever before and all networks are suffering.

I signed up with vodafone with the mobile broadband deal. The stick and coverage continuously failed despite being told the area was fine. In the end the stick damaged my USB port on my laptop so I cancelled my contract. Now I'm being forced to pay $600 for the stick which I barely got to use. It's hard enough dealing with my partner's renal failure without needing vodafone's bullcrap.

I am signed up for 24month contract at $114 per month - since then I have had hardly any coverage in the area that I live , continual drop out and excessive billing over my $114 per month. A lot of the time when I call my message bank it drops out and I have to recall again when I have reception. My business depends on phone calls and it is embarrassing and costly to have to keep calling my clients back. I not only want out of contract but want to be compensated for lousy service. Vodafone has not kept their end of deal in providing good service

I am sick and tired of being unable to get on the vodafone website to recharge my mobile. I have also recently been issued a new mastercard which vodafone does not accept as being valid to i am unable to recharge!!! My husband spent 3 months in hospital and i would call vodafone to recharge his mobile but they would not accept my credit card for payment because i had already used it to recharge another vodafone mobile number!!!

The first hour is spent listening to a recording telling me a "Customer Service Rep" will be with me shortly then they have problems with the English language. I can't stay connected long enough to recharge on the website so I've got to do it on the phone. An email about the lack of service was replied by telling me it was just my imagination - problem solved. Can I sue them for breach of contract?

Work Handsets with 3 - certainly had "drop out" issues but since the Vodafone merger the calls drop out on almost every call and as for customer service - drop outs, holds, being treated like a child by very rude helpdesk staff that olny want you to upgrade to Vodafone... maybe they could spend less money on race teams and start spending it on providing a quality service to customers.

I really haven't had a such a bad time with them since I joined them in 1998. But however Why can't we get reception in all parts of Australia like the other Telco's no - instead where we go to carvan in a corner of NSW / VIC on the Murray of all places we have to have another Telco's prepaid to use and this diverting Vodafone phones to this prepaid is a rather large pain. Especially for emergencies.

Customer in Victoria

In the middle of Geelong CBD and it downloads 2 pages on HSDPA, then tries to connect to 3G, then G, then EDGE, then tells me there is no broadband coverage. But if I try again in a few minutes I may be able to download a page again. This is all in the same spot with a clear view of the sky..

It's the most inconsistent ...service I've ever used. I'm guessing they have oversold the service and there is not enough capacity for everyone to use it @ the same time.

Called vodafone customer service #1555 spoke to Prakish to get an authentic butter chicken recipe. And he actually provided me with assistance!
Amazing

I have reccently changed to Optus due to never ending problems with Vodafone. I can be on the phone and suddenly have my call drop out and then try to make calls and they keep failing. My friend then tried to call me back and got a different person. This has happened to me on many occasions yet no one at Vodafone can ever offer any assistance. I was unable to make calls (including emergency calls)and could only receive some txts for over 24hrs. When I went in to the nearest voafone store they informed me there was an issue which was being resolved but they could not tell me what the issue was and when it would be resolved. Since I couldn't make or receive calls I had no way of getting updates. They also told me I may be able to get compensation however I had to call their customer service number. I tried this once my phone was working again however after being transferred from several departments and waiting on hold for and extended period of time I gave up. In the end I was tired of terrible reception, bad customer service, randomly not getting voice messages for days and very slow internet so I gave up on Vodafone.

I have been having troubles with vodafone for months now. I have gone into many vodafone stores asking why the reception was so weak. I have tried to get out of my plan TWICE, but they said i have to pay out my contract (wich i only started in may & i have been having reception issues most of the time ive had the phone).
What made me draw the last staw was early december 2010. I have been uneployed for months now. I finally caught a break through this recuitment agency for some contract work. but seeing as i had NO RECEPTION i missed the call, so the agency left a voice mail message. which i didnt recieve until 4 days later!!
I lost the job contact. I cant pay my bills now.. It makes me think, if i take it further will vodafone back pay me for all the money i lost??!!!
I HATE VODAFONE!! THIS MUST BE LOOKED INTO AND ACTION MUST BE TAKEN!!!

My parents live on the South Coast in NSW and both have mobile phones which offer almost ZERO reception. My partner and I have 2 other service carriers and have no problems at all in that same area.
My folks are now visiting us in Metung, Victoria and have ZERO reception. Our home line operates on a mobile network as do both our internet connections - no problems with either of these service providers.
Being of an older generation, my folks thought it was them. Little do they realise it is the result of the VODAFAIL service!!

What is this mess you are in?

well, no longer in the mess after my company ported all our field tech's to telstra.

Our small company used to have Telstra as our provider so I can fairly compare the reception and problems we have encountered since the switch to Vodaphone. We both had to go in and have their staff reset our iphones, we even had one replaced, hoping that would 'cure' our reception problem. It didnt. Finally, one of the staff, told us 'offline' that it wasnt the phones, it was the service. They had oversold it and were saturated.

We have had issues with our customers calling us and not getting through, having their voicemails take hours or even a day to register on the phone.

Absolutely everything I have read I can concur with. Is a shame. I have recently immigrated here from the States and this coverage would shame any legitimate cell phone company.

Once the contract is finished we will be switching providers. Hopefully a little bit more competition will be in the market by then and we wont have to deal with this nonsense.

No Reception, so bad, unreal. Have lost count at how many times I have rung, we are talking years not months.Keep getting told there is nothing wrong. Can not understand the person I am talking to, no english....Same old story. Turn phone off and take out Sim card and restart....no result. So angry and frustrated,why call back when they can't speak english.INDIA OMG..hello, we are in AUSTRALIA..... Wasted so much money...it is a joke their Customer service. My whole family is with them...

I have asked vodafone to fix my iphone so I can send emails from my work email. its now been 3 months!! And now they have stopped replying to my emails. I have had to change my web service to g-mail so I can send emails from i-phone. They say it is due to spam but that's not my problem so why don't they just fix it.

Been with them 6 weeks would love to get out. Had no service on 3 different days in that that calls drop out. Took them 5 working days to port my number from 3 (same company) promised first month free access for inconvenience (never delivered) suppose to $10 credit of $69 cap every month also and only got it the first month not second. Promised another free month cause of error did not get that either!!!!!
Was with 3 for five years not one drama. Vodafone is one BIG drama

For over 3 years now we've put up with absolute disgraceful reception. Considering that we live in a good area, hubby works Silverwater way and has the same problem we have here at home. We have dropouts almost every phone call, people can hear us we can't hear them. Text messages won't send or delay in sending. Phone needs to be turned on and off a few times to get messages to send. There is 3 of us on a plan together and this just isn't good enough we pay over $200 a month for vodafone. For absolute useless unreliable service. I suffer anaphylaxis and need to have good reliable service as I'm allergic to many things severely. Vodafone used to be a great company with awesome phone upgrades and fantastic service...What happened????? Now they give the crapiest phones on upgrades. My husband has been with vodafone for approximately 16 years. We will not be renewing our contracts when they finally end next year. Vodafone absolutely disgraceful

For some reason there is a 5 hour long internet "call" on my phone that charged me 500 hundred dollars. From 1 - 6am. WHAT THE HECK ???
My internet also constantly drops out. Thankfully my plane nded recently so I can switch to another provider. Thank the lord!

always dropping out. SOme indian call centre worker has told me to execpt these drop outs until January. Had no reception for 3 days straight and was told to get my phone working I need to turn off my 3G settings. What a load of Shit?
Will not be paying any bills for Vodafone and Im happy to swap providsers asap. I cant get a simply amount off anyone in vodafone as to how much is left on my contract with those tools. 20 minutes on hold, phone dropped out. On hold again for an expected time of 12-20minutes. After holding a second time for 14minutes, vodafone service cut out again. I gave up. They suck. Everyone I know in Cronulla cant get calls in or out a majority of the time. DO NOT PAY YOUR BILLS!!! They are a scam!

n mk mkm koppp

I am a very disgruntled Vodafone user. Originally from Melbourne & moved to the Gold Coast 3 months ago. My calls are constantly dropping out & then taking several attempts to reconnect to the dialled number. This is just not good enough as I'm sometimes making up to 7-8 calls to the same number in a matter of minutes! Think about it....F off Vodafone....i've had enough!!!!

Our small company used to have Telstra as our provider so I can fairly compare the reception and problems we have encountered since the switch to Vodaphone. We both had to go in and have their staff reset our iphones, we even had one replaced, hoping that would 'cure' our reception problem. It didnt. Finally, one of the staff, told us 'offline' that it wasnt the phones, it was the service. They had oversold it and were saturated.

We have had issues with our customers calling us and not getting through, having their voicemails take hours or even a day to register on the phone.

Absolutely everything I have read I can concur with. Is a shame. I have recently immigrated here from the States and this coverage would shame any legitimate cell phone company.

Once the contract is finished we will be switching providers. Hopefully a little bit more competition will be in the market by then and we wont have to deal with this nonsense.

I purchased an iphone deal for $69 per month with the specific need for coverage in Tasmania for when I travel home and I go there for business...I looked at their coverage on the net and instore to make sure all areas were covered..It seemed good at the time. Well in August of this year I had to go home to Tassie as my dad died....I spent most of the time using my brothers phone as I could not get coverage and to top it all off I got a bill for 3 times my normal cost.....and cant explain why. I have $650 worth of free calls and texts...there is no way I could possibly have used that plus another $289 worth ..when I could not get coverage for most of the time ???????
I have also waited on the phone for 20-30 mins to speak to someone...the other day I waited 20 min spoke to someone she was dealing with my issues ...the call cut out and I had to wait another 20 min to speak to a second person.....these are just a couple of the issues too. NOT HAPPY JAN!!!!!!

I have been with their prepaid service and didn't have many problems with them before. However later on, every time I go a few km out of the city, my phone becomes useless - due to NO reception. Good luck to those who get in trouble, have an accident, need assistance, get sick - what a crap service! I'd rather leave my phone at home - what's the point of carrying something you cannot use anyway?!?!? Their prices seem reasonable when compared to other providers, but seriously - I'm paying to be connected to the world!!! I'm sick of calling Lara, and even Lara calling me!!!! and not getting anything resolved. I have bought myself an optus sim today, and just happened to read the SMH article on Vodafone. I think Vodafone either needs to get its act together or disappear alltogether.

For the past six months I've been getting extremely bad signals and dropouts. Freinds have reported receiving my texts up to 24hrs late!! I'm on the $49 cap and it's eeven worse when making vodafone to vodafone calls, keep dropping out & you have to keep reconnecting so that's how you use up your cap. Before dialling mobile shows full bars & soon as you press the send button you lose half the strength, UNBELIEVABLE!!! When I get calls sometimes I can hear the caller but they can't hear me, WHAT THE HELL VODAFONE??? Bunch of CROOKS & MONGRELS. I'm self employed and in the last 2 months I've lost 3 jobs because calls didn't come through. Thanks Vodafone for your PATHETIC SERVICE!!!

On my old 3 service I got coverage at the Upper Yarra Dam, since Vodafone took over I don't.
I recently bought a Samsung "Jet" with a 2 gig data plan. I am not able to open pictures in Emails but can open pictures in SMS. I 4 months I haven't used any of my data plan.
I can't find a use for it on this phone. I have complained, but received no satisfaction. I am very disappointed to say the least

I am originally from Adelaide, where I could not get reception in my bedroom. I have since moved to Melbourne (I am 15 minutes from the CBD) and also cannot get reception in my flat. Whenever a friend and I call each other - she is also on vodafone - we cannot talk for more than 10 minutes before our call drops out and we receive "network rejected" errors. And don't get me started on the coverage when driving around Oz... How does one go about breaking a contract with no termination fees?

Recently something happened with the vofafone network. I was switching between 3 local towers and continually getting disconnected in calls. This had never happened before and all from the same place i was standing in my house. I sent complaint to vodafone and it was never addressed. I tried with a different phone and same thing!!!!!!

So i tried other sims from other phone companies and not a problem.......

Poor reception running anywhere north of Brisbane to rockhampton if u go 5 k off th major highway there is no reception, I live in pacific pines on the gold coast and the reception there is terrible

Never get messages until about 4 hours later. Very poor reception. Cannot ring Geilston Bay which is about 5 kms from the Hobart CBD.

Quite a few months back I called vodafone to to them about my lack of reception and ability to use my data allowance. I was told to simply reset the Internet on my phone and it would fit it. Now it all makes sense. At first I honestly thought it was only my phone. In places where I was once able to use my Internet and send messages, I now cannot. I have to walk outside into my street in order to make phone calls and use my Internet. In times when I need to use important sites such as my Internet banking, again, I now cannot. The problem has only recently gotten worse as not even will my data work. This has angered me deeply as I pay top dollar for my plan and what infuriates me the most is the fact that my bills have heavily increased due to having to communicate via phone all the time rather than via the Internet. My phone bills are double what they should be and I am ready to cut off my plan. Getting through to speaking to an actual person at vodafone is a long and frustrating process, that is of course, when my phone does not drop out. Compensation should be given for such appalling service by this comapany. If my phone actually allows me to post this message, I will be utterly shocked.

There is no reception between Malvern and South Yarra most of the time. There are frequent drops. Also, I have once lost a job oppurtunity as an Important Voicemail was not delivered for 2-3 days. I wonder how Vodafone is going to address this !!

reseller - we share the pain with our customers. Have been loyal for years as first and only values based organisation under the dearly departed Grahame Maher. Unfortunately, good things don't last forever.