Tried to talk to customer service for 2 weeks. No answers. SWitched to Optus but Vodafone want release my number. It has been seven days so far.
I am disabled & just out of hospital & need a phone for emergency contact.
From a Vodafone Shop I Spoke to some one with a very heavy accent & I think he said there was an elephant stampede that chased cobras out of the jungle & they bit the technicians. Not exactly sure but I know it was some crap!

We are running a business and need to walk out of the house to make calls!! If by some chance we receive a call, we freeze and don't move as we will be cut off.
We were told we would get coverage in our area an that's the only reason we signed up!

I live less than half an hour out of a major city but I seem to be in a black hole which is the same size and shape of my house. Everytime I need to make or answer a call I have to go over to the park across from my house because the range coverage is better there than anywhere in my house or yard. I'm just really tired of not being able to make or answer a call inside my house.

I had lots of drop outs and reception problems but much better after latest iPhone upgrade. I wonder how much Vodafone is really to blame for all the problems. Can we get some kind of link with iPhone software versions? And don't get sucked into the latest class action by the Sydney lawyers. Class actions are a scam that make the lawyers rich. It is big business for lawyers in the US.

CONSTANT dropouts. Even more common are the times where the person i'm speaking to becomes excruciatingly difficult to hear thanks to brutally poor sound quality. I've tried over four different phones now already to know that this isn't a phone issue, but rather a VodaFail condition. The funny thing is these are the SAME reasons why i ran away from the even more crapulous VIRGIN "service".

Suburb in which I reside seem to have poor vodafone coverage especially from making calls,...it drops out.

i got a nokia x6 on a plan through vodafone,not only was the phone crap but so was the network, most people couldnt ring me due to a message that said the phone you are calling has phone barring active, even though i had paid my bill in full this is what it said, after 6hrs trying to get through to someone, they were quite rude, they finally gave me a code to unlock it, but it only let 1 call through then locked again, then when i moved, i didnt bother changing my address cause when i ttried i was on hold this time for 4 hrs before my fone went flat so i gave up.. ever since i got the fone calls would constantly jrop out so i would have to ring the person like 10 time just to get out 5 words as a result my bill went through the roof, so i decided i wanted out of vodafone and the easiest thing to do rather than stay on hold all day was to just wait till they dissconnected me as a result my excellent credit rating down the drain.

I'm in a surburb of Newcastle and my reception is patchy.
As an Avon representative I need to be contactable, and I'm finding that difficult.
Unless I can get some help, I will have to change cariers.

VODAFONE FIX YOUR SITUATION OR U WILL LOSE ALL YOUR CUSTOMERS.POOR RECEPTION POOR INTERNET POOR COVERAGE POOR EVERYTHING.I WANT CREDIT PUT ON MY PREPAID INTERNET AS IVE LOST SO MUCH BECAUSE OF YOU GUYS NOT GETTING A PROPER RECPTION. IM IN SHEPPARTON.just now i lost the connection agAin after being on for less than 5mins. grrrrrrrrrr

Constantly unable to make a call try and try to call out on my vodafone i am only a hop & jump from a tower. I dont understand why this can happen. Can take upto an hour to make a call at some times of the day.I recently signed a 24 month contract and am totally disheartened with the service. I cant even get throught to customer service, call drops out, waited over 45 minutes my call still not answered thats if i am able to call in the first place. I am stuck in with bad service for the next 23months not happy Vodafone.

My boyfriend and I signed to vodafone because they had the iphone4...so far awesome. However on a recent trip to Queensland we used my boyfriends phone for google maps. Little did we know that we had gone over the cap until vodafone decides to tell us once we had gone $450 over. Thanx vodafone from the prompt update. Needless to say we are wondering why they didn't send one earlier but hey $450 seems like the right amount before telling a customer. Not happy!!! Furthermore, I wouldn't like to be a Queensland customer either, we found that now where in queenlsand could you get reception more than one bar at best.
Be a previous 3 customer I hope the customer service at vodafone is alittle better. Im thinking that my choice to change is a bad one. Here's to hoping to getting out of a now $600 phone bill because of data usage!!!! Thanx alot vodafone!

we had vodafone approximately 2 years ago and ended up giving. we did it because it was cheap and only for short usage - you definately get what you pay for. we went with another carrier (after 2yrs of being so disgruntled) because vodafone promised covererage that they couldn't provide. we didn't use the phone a lot but in the country areas, pathetic coverage! it was only so my husband and i could keep in touch during his work hours but he'd call & drop out continually. even on holidays we checked their covereage areas and it was apparently covered - when were got on holidays (cresent head) there was NOTHING. absolutely useless moblie phone company who will lie through their teeth and tell you you're coverage is perfect - what a load of #$@!. DO NOT PURCHASE ANYTHING VODAFONE BECAUSE THEY CANNOT PROVIDE WHAT THEY PROMISE!!!!

every night my boyfriend because he is away on holidays and after 6 minutes it cuts out. and my boyfriend has to ring again, again & again. he get's free calls thats why he rings me but we have been putting up with it for a week now and it's getting unbelievably pathetic. fix it!

Have got a telstra mobile contract to pick up my calls through direct call diversion when my vodafone fails, losing to much business.

Slow data and call drop outs. But most of all being told the phone I was buying was a 'great phone' only to find out it was a cheap phone that barely did what I wanted it for. Now I am stuck with it for the next 2 years. I was not shown a demo before i was signed up and was not able to exchange it the next day. I am disgusted at there predatory sales technics and their almost instant change of attitude once their contract was signed. It was a painful lesson learnt and I will demand everything that I am entitled to as a customer before signing another contract.

I have been with Vodafone for almost 2 years and will never ever use them again once my contract expires. I am sick of having calls drop out and having to call a person continuously to finish conversations - in the end I just give up. I travel with work and have had days without any service at all whilst others have full coverage with other providers.

New customer to vodafone, only been with them for a couple of weeks, no reception at home. This phone is a business phone, so not being able to make and receive calls is costing me money, and ruining my reputation.

The maps provided by vodafone clearly show my house is in the coverage area advertised by them, yet I need to walk have way down the street to use the phone.

How do I get out of this contract?

Dropped out calls all the time, no reception in the middle of syd cbd and inner west,really everywhere! Then you get unacceptable customer service....surely vodaphone can come up with something better than what is to follow: I have been constantly told that they are upgrading and they are doing their best to resolve the situation (last 3 months)after many phone calls, many i'll be with you in just a moment, many on hold calls etc i have been through the trouble shooting process and now have been advised i have to replace my sim, it could be my handset, i have been on hold with managers for an unacceptable amount of time, what else do i need to do. Are you serious vodaphone? There is nothing wrong with my handset as my mate has exactly the same phone and is with Telstra having no problems. It is not my sim, but hey I have to go in to swap it at a store just to see. I am sick and tired of these problems. FED UP VODAFONE..GET REAL!

My business is based at Lindfield in Sydney where I cannot get reception on Vodafone despite promises that coverage in Sydney was excellent. I regularly have drop-outs, line fails, messages don't come through for 3 or 4 days and then they drop off my screen, and Vodafone will not allow your ring tone to ring for more than 20 seconds or 3 rings (which is not long enough) so that you have to constantly call message bank and rack up phone charges. When I've called for service there is always at least a 30 minute wait and if they call you back and its someone from the wrong department, they make you go through a new phone call to customer service for another 30 minutes. I've had problems on business overseas as well. Can't wait until my Vodafone contract is over and I can get out of it.

Reception - if I move further under cover than a moderate palm tree, it'll drop out as fast as if I'd walked into a nuclear shelter. You can always spot the Vodafone users in the Adelaide central train station - they're the one's swearing at their phones, or staring miserably at unmoving screens.
We'll leave their magical disappearing/reappearing wifi modem for another rant...

My calls keep droping in and out. I run a small bussiness and cant keep losing my customers to not being able to keep contact with them

I really don't like complaining, but feel I have every reason to!!!! Going through my dialed numbers to find a certain contact, found I've been charged 121 fees for mailbox that I don't even have!!!!!!!!!!!!!!!!!!

I have been getting dropped calls and poor reception. Unfortunately I renewed my contract last month. If Vodafone, not up the mark, I will terminate my contract and return back to Optus.

I have had a vodaphone contract for about 10 months now and i am unable to get reception at home, at work in the car just about no where apart for the immediate CBD and sometimes even there it doesnt work i have called and called nad either have to wait over 35 minutes to be hung up on or they just plain refuse to do anything and say i signed the contract I have had to get anoterh sim card to use yet i am still inccuring the costs for this contract its very unfair and costing more than i signed up for

During a recent driving holiday around Victoria and South Australia (where we stuck to major highways and roads), my iphone 3G had no phone coverage in areas the Vodafone coverage map indicated full "blue" coverage. My partner's iphone 3G Telstra phone however had perfect cover. When I complained to the pimply 17 year old at the local Vodafone shop I was told there must be something wrong with my phone. Well .... 3 iphones, 4 different SIM cards and 2 more road trips later and reception is still crap!! Maybe the problem's with Vodafone and not my phone. I am also unable to either receive or send emails from my phone despite having double checked all settings with a number of computer geek friends.

I actually know my rights so when i didn't get satisfacyion after threatening them many times with the TIO, i got out of my contract. It took a lot of stress and complaining about my constant drop out, no network coverage, connection errors, text messages going through days later if at all and calls i couldn't make or take. I called someone and had disconnection 10 times in the one call....FRUSTRATING.

Bought new Samsang Wave on a plan - use phone, text and email with some internet. Phone fails spectacularly after only a few weeks. Vodafone dealer takes phone - says it will take TEN WEEKS to REPAIR and be returned. hands me a "LOANER PHONE" worth $10.00 yet demands a $100.00 deposit! this crappy phone hs no smart features and I have no mobile access to email! GREAT CUSTOMER SERVICE and a fabulous way to build loyalty!

I'm in the city on a seventh floor roof. I could kick a football and hit 2 phone towers but my phone keeps dropping out. I feel like throwing my phone at the tower, but then they are going to charge me even more because their bad service.

I thought I had imagined the service had gotten so much worse after the 3/Vodafone merge - I couldnt understand how merging 2 phone companies would make things worse rather than better. Same problems - call dropouts, terrible phone reception, delayed voicemails but ALSO roaming charges. Every month the Iphones are getting hit with internet roaming charges on top of the cap amounts - sick of it

Messages are delayed. Reception breaks up as of about 4-5 weeks ago, calls drop out as of 4-5 weeks ago. Up until then we were very happy with Vodaphone for 3 years.

Calls will drop out from time to time, fair enough. But my calls are never stable no matter if I am in the office (Surry Hills - Sydney), or at home (Balmain). Both are located within 2kms (as the bird flys) to Sydney CBD and I find myself forever searching for a place with more than one bar of coverage.
The iPhone alerts you when your coverage drops out with pop-up screens, these are forever coming up on my phone while trying to text. SOOO FRUSTRATING!!!
The worst thing is that when I went into Vodafone, I was of the understanding that I was NOT on contract. So you can imagine my surprise when I called up to cancel, they put me on a contract!!! SOOO FRUSTRATING!!!!!
I was so glad to see the story on the news tonight about this class action - count me in!

Unfortunately was with Vodafone for 22 months. Within the first 2 weeks I knew it was the wrong move to leave Telstra. Zero coverage anywhere 30kms out of Melbourne basically, and 2km out of a major town in the country. Attempted to contact Vodafone within the first month, they responded and were of absolutely no assistance whatsoever. Would be on the couch (at home in Melb), would have coverage then lose it for 5 mins. Get it back and be on the phone, and it would drop out again. Great scam for getting more connection fees to bump up the bills. Plus phone wouldn't even ring sometimes, just go straight to voicemail and then I get the message 2 hours later. Asked to get out of contract because it was not what I paid for and was told I would have to buy out of it. Bull$hit! Stuck it out until a couple of months ago and then switched back to Telstra when I'd had enough - especially when I spend almost 3 months in country NSW working with coverage for probably 10% of the time I was away. And I had to buy out of my last 2 months even. The CEO should have to deal with every problem, then he might understand how bad things are and then something might get done. Then again, perhaps he probably doesn't know how to fix it anyway - just delegates!

I will be celebrating on the 3rd of January 2010 when my contract with vodafone ends!!! I signed up to a 2 year contract with vodafone and the Blackberry storm and since then i had sent it away 3 times to be repaired... every time vodafone repaired the phone without fail, however i would continue to encounter the same problems, being; poor reception, call drop-outs very minimal 3G reception and horrible internet data service... not to mention problems with the Blackberry handset itself including random shutdowns, and problems with screen resolution. So after the third time that i sent my phone away i asked to be taken off my contract so i could go to another network as the problems were unacceptable and being a student the $80/month repayments were becoming a bit much when it was obvious i was not getting the service i was paying for... However Vodafone did not sympathize with me and did not allow me to exit my contract unless i gracefully paid a $600 exit fee, however being the kind people they are at vodafone (*insert* sarcasm) they would allow me to sign up for another 2 years on another contract with any phone but they iphone(which ofcourse was my phone of choice)..... This was very convenient for Vodafone as it meant they would have my money for another two years without providing me with adequate services!!!! So i said stuff you Vodafone, i am not paying $600 and i am not renewing my contract!!!! i have used my sisters old iphone for the duration of my contract and when it ends in a few days i will wave goodbye to voda and never look back!!!! i have never had so many problems with a service provider!!!

Consistant drop outs and can someone tell me why my service coverage drops out not only in THE CENTER OF THE CITY, but also on top of my work! That's three stories up and on top of Sandy Bay. Vodafone you suck!

After exactly 6 minutes and forty seconds in to a phone call the call is disconnected, so to call back I cop the extra connection charge as well as the damn annoyance of having to call a person back three or four times to have a decent conversation. More often than not I will be in the centre of town and not have any reception.

3 Network (vodafone and 3 are merged) gave me half price mobile internet for their 500MB plan. They said I would pay $4 not $8. Next month I get my bill to find out they had charged me $8!!! Total Rubbish. I called them to ask them to fix the problem. Next month I get my bill and they still charge me $8! I called them again. Next month i get a result, and they gave me $4 credit. But they didn't give credit for the last couple of months. I call them to ask them to give me credit for the last months and next month and forever. I get my bill and they charge me $8 with no credit! How garbage is that!

I called them AGAIN! They said they would give me $12 credit. I got my bill, and YES they finally did. Now they say I have to call them every month to get my $4credit! What a waste of time!

I am now waiting for my next bill....so I can do my next call!

Had enough. Live on the central coast, in full coverage area , showing full service on my phone but can only make emergency calls at times. People have called me on my landline to say they have been trying to contact me on my mobile, I have then dialled my mobile from my home phone,with it sitting next to me (showing full service), only to have it go thru to voicemail. My sister left me a voicemail message at 3pm on 23/12 which I finally received the next day at 12.30pm. My daughter sent a text message at 6.15pm on 26/12 which I finally received at 8am today, 27/12. God knows how many other calls I just haven't received. PS rang vodafone to complain approx. 1hr ago, said over 30min wait, still waiting. Have been with vodafone for over 10years, never had a problem like this before, will be shopping around when my contract expires.

my phone calls are constantly dropping out, sometime 4 or 5 times in a 10 minute phone conversation with supposide full reception. In the past week 2 days in a row at about the same time for about 2 hours, i was unable to call or msg anyone but it said i had full reception. I sent msg's to family on Christmas day and they recieved them 2 days later... I am just about ready to change to a new provider and pay out the last 12 months of my contract thats lefts because i am over them.

Walked into 2x dealer stores to upgrade to an iphone 4 and they advised me that the iphones they had in stock were only for NEW customers. WHAT about rewarding existing customers??? Then when I tried to upgrade over the phone it took me 2 days to even speak to someone! I've been with vodafone for 10 years with no issues and in the last 3 months its been an awful experience

If I GET CONNECTION ERROR ONE MORE TIME!!!!! F@#K!! Definite VODAFAIL......

Ive had my post paid account for 2 months now, I wish I never signed up for a 12month contract. From day 1 Ive had limited reception to NO reception. My 3G internet was non existent inside or if I ever managed to get it at all it was painfully slow. Over the past 2 weeks though it has just been a nightmare. Constant NO Signals, searchingggggg searchingggggg for a carrier, no internet, MMS taking days to go through, voicemail showing up hours or days later, blah blah, just the same as everyone else.
The only good thing about Vodafone at the moment is my prepaid USB wireless modem for my laptop and that it lets me use it for FREE! without having to recharge because it has trouble with the APN and network settings.
I would be happy with a 2 month credit on my account being the time that Ive had problems from, I dont think thats asking for too much.

Vodafone wont fix or replace the phone , calls drop out all the time , data streams dont work . Vodafone staff dont want to help fix the problem but refer me to India to customer service , data flow drops out and screen goes blank

I am at the tail end of my Vodafone wireless broadband contract of 2 years. After this experience I will never use wireless again. It constantly drops out even though I am in an area with excellent reception and don't get me started on their pathetic transmission speeds. I recently made the mistake of going 2.6Gb over my 5Gb limit and was charged an extra $267 for the privilege! I no longer call the customer help centre (a ridiculous name if ever there was one) as I was always connected to bloody Vodafone Egypt who were invariably rude and stupid. For the past 18 months I have actually walked into the Perth city store if I ever need anything done that requires a vaguely competent homo sapiens with English as a first language. The pain ends on 2 February 2011. Fantastic!

VODAFONE.....FUCK OFF!!!!

Was at the MCG for Boxing day test, the place was plastered with Vodafone signs yet had no coverage all day!!!!

i am so sick of no reception and to have to get reception i have to bounce from telstra and optus poles so i mite as well go with optus which i will be doing on thursday,also as vodafone and 3 have joined im having so much trouble with my dongle stick i can't even send a text and they wont reply to my emails

Is it true LARA isn't a real person? I've been paying for phone sex with that lying fucking bitch for almost 6 months now!

Oh and when I call Vodafone, some indian guy called "Max" or some Indian girl called "Crystal" answers the phone but ends up hanging up on me.

When I call back to speak with the manager, the person who answers the phone changes their voice and pretends to be the manager incase I make a complaint about THEM !!!!

Stick it right up your ....

I was in a contract I complained that the only service I got was to hang over my veranda and wait for caverage which was a pain in bad conditions and my battery battery life minamal as it was continually searching for coverage they told me that there was service in my area. Even in my local town there was limited coverage so if your visiting Maclean try the Boulavarde and outside Causleys Fruit barn if you want to make a call. Or do what I did wait for your contract to be up and switch to Telsta.

I have been with vodaphone for past 5 yrs and have always had good reception at home. For over past yr, lucky to have 1 bar and when it crosses to 3G, reception just drops out. Very disappointed with service at the moment, this includes bloody Lara and when you do finally get onto customer service lucky to understand what the're saying as usually goes to India. Can't wait until my contract is up. Won't be going back to vodaphone!!

voicemail turning up 3-5 days later and missing out on clients. i am self employed and rely on voicemail a lot. receiving sms messages hours after they were sent. poor reception causing calls to drop out. slow and sometimes no data reception. over seas call centre so when i call i can not understand them with there thick indian accent. had enough

My sister is with Vodaphone. There have been days where I have tried to call her and it goes to message bank and in some instances I have gotten a message to say that the phone service doesnt exist. In these instances have had to ring her on the land line to tell her (but of course she is out so nothing can be done until she comes back home). She found the best way to resolve her issue was to go into the Vodaphone shop where she bought her phone, and be in their face. The first time it happened she was told she didnt pay her account so she had to prove she paid it 5 days before it was due. From then on she knows what to do when it happens. However to this day she never receives mms's! On a good note (yes there is only one) when our mum was in hospital she was able to make calls while in the emergency ward to tell me she was there but when I got there I couldnt ring my family to give them an update & I'm with Telstra - go figure...

I'm sick to death of mms messages being delivered hours after I send them.. Sometimes not at all. I cannot get reception in my local supermarket or shopping centre. My partner bought an iPhone in melb with voda and could not get any reception at all.

I have 4GB of data to use but over the last few weeks i have been lucky to use 4mB due to to sub dial up speeds. then the pain of having to turn 3g off so that i can at least receive calls. thats at home just south of sydney. Try going to a large town like Cobar, you are lucky if you get one bar and thats on top of a hill.

They claim to cover 99% of Australia. the question is which 99%.

I have a $80 month plan (includes insurance), and was promised in July 2009 when I took out the 24 month contract that my area - Bendigo (a regional center with over 110,000 residents) would be on the 3G network by the end of August 2009. Its now December 27th 2010 and STILL no 3G!!! WTF? I have NO reception at home and I live 4km from the CBD and can only use my 3G when I head to Melbourne! Vodafone sucks. I can't wait to be out of my contract in July and go to Telstra, at least if I have to pay for a premium service I would like to be able to ... I don't know ... actually use it!

I did find the following note on this website amusing:

"Nick also recommends that if disaster strikes and you need to make a call, switch to 2G temporarily ie, switch off 3G (of course switching away from Vodafone is best). You might even want to keep your phone on 2G in case people are trying to call, can you believe we have to do this?"

I would love to have the option of switching between 3G and 2G BUT because vodafone is 'special needs' in my area I'm lucky to even get half a bar of reception on my high tech wiz-bang iphone which can't be used to its full potential unless I use the Wifi at Uni ... omg why not use a itouch? Vodafone you suck!

Upon hearing about this site I was relieved and eager for a say. I have been a loyal vodafone customer for over 6 years. My trouble began 3 years ago, when I moved to Coffs Harbour, NSW. I re-signed a contract shortly before relocating here and the service has been absolutely pitiful ever since. I have been told on numerous occasions either in store or over the phone that service was going to improve in my area. NEVER HAPPENED! They would not let me out of the signed contract, so I have paid and paid and paid for extremely poor service and most of the time NO service. I hope I get a chance to take this further because I will not hesitate.
Cheers

i signed up for 29 combo cap and always paying 58 or more. never used full cap credit.

well where do i start Firstly i am totally with you on the contacting them its impossible with wait times always at at least 30 mins its a whole day event for me if i try to get hold of them its liuke im waiting for the most important call of my life i have to wait by the phone for my call back the other day it took 4 hours !!!!.

It all started when they said i had coverage where i lived. I was constantly dropping out and was told on several occasions that 3 bars or less was unacceptable. Yet i am always on one or two. After many phonecalls im taking in the hundreds to thousands up till now i have got no where with them. They have recently sent me a wifi router yet this makes no difference. Thay are never willing to fix the problem. They then consolidated all my bills without my knowledge then i had a different biller code only problem it took 3 months of callking to figure out where my money was.

they have sent me into fits of anger i have almost broken my hand i got so angry i have been in tears, my partner knows when i have been talking to them because for the rest of the day im just in a bad mood as i feel i never have my priblem fixed.

About 8 months ago my bills started climbing now knowing that for over a year i had only ever gone over by a few dollers im now meaning 300 over i started making calls to get answers after being told i would recieve a call back over 100 times in the poast 8 months i have no faith in vodafone but i am unfortunatly locked into a contract that i canr get out of even though eveything they had stated to me is untrue. i have had so many different things told to me that when i speak to vodafone i already know most of what they will say. Im at wits end anything i can do to help i will.

And a word of WARNING check your bills i have had my modified on contant occasions infact i even added one up there was a 20dollor difference i also had that same bill go from 256 to 503 to 506 in two months so beware.

Vodafone are not worth it even some of there store persons will tell you they are crap but only after they sucker you in and tell you eveything is all good

We live in a suburb called montrose in victora, which is classed as outer metropolitan. from the bottom of our street to inside our house we have no coverage. Other telcos work in the area but the cost to change is not something we can afford. I have had several people who are with other provider's come to our house and say how good their coverage is.

I run a bussiness losing work and call drop out to clients not happy, no reception at home in central townsville, and often no alert to voice msg till days later? No reception in suburbs in various areas, other office mobile telstra have coverage 100% Need to cancel contract how?

I quit Vodafone on 30/08/61 because I was sick of constant bad reception, I was sick of dealing with "LARA' who fails to recognize my Hungarian accent and service drop outs in the middle of calls.
I stayed with Vodafone for a very long time because I am a loyal customer but what is enough if enough.

Thank you for setting up this website because this monster company needs to be dealt with.

I was unable to get ANY phone reception in my house last year, which is a coastal suburb on the fringe of the Darwin CBD. To make phonecalls I'd have to cross the road outside my place... and even then I'd get drop-outs. This meant I often missed important phone calls, would have to then pay for voice mail messages and then call people back. If I was busy in the house, I would have to skip making calls I'd normally make while going about my business. If it was late at night and I didn't want to go out onto the street, then I'd have to call people the next day.

I made several complaints to Vodafone. During two of these complaints, I was guaranteed a follow-up phone call but never received it.

Additionally, staff continually blamed the phone I was using, so I decided to upgrade. After entering into a new contract with Vodafone with the latest Blackberry Storm, there was still no improvement. I called again. Staff still tried to blame the new phone I'd acquired, said the reception for my area was listed as strong on a reference map they had, said they'd look into it but never got back to me.

This year, fed up with being the poor reception cousin to my friends signed with Telstra and Optus, I decided to jump ship.

Funnily enough, when I called Vodafone to find out how much I would have to pay out to break my contract, I was asked if I wanted to transfer to network/technical section to see if they could fix the reception problems I was having. I politely told the operator I had done this on a number of occasions and nothing changed, and I didn't want to waste my time anymore. Additionally, I travel to remote communities in a regular basis and Telstra was the best provider for these areas.

THEN ... to top it off, I've been unable to unlock the Blackberry Storm I'd taken out under contract with Vodafone, because it was specific to Vodafone - something I wasn't aware of. I'm yet to read the fine print on the contract to check if this was clearly outlined, but the sale staff did not make me aware that it was a phone that could only be used in the Vodafone network. If I'd known this, I would have never signed up with that particular phone with Vodafone in the first place.

So now I'm with Telstra, and my relatively new Blackberry Storms sits rotting in a box because its bound to the worst network provider in Australia.

Not happy.

I have just realised my 2 year contract with Vodaphone finishes in 11 days. I will be taking my business elsewhere. Lack of coverage when away from home is the major problem as well as poor reception locally. I actually bought a second phone with Telstra PrePaid to use when I can't get Vodaphone coverage! What a ridiculous situation to be in! I only bought the second phone because I was locked in to a plan with Vodaphone.
I don't like any of the Telco's, I've had poor (no) service from the big two but will choose Telstra for the coverage. Telstra, if you are reading this, pull up your socks or I'll continue shopping around! This forum is good timing. I was online checking out other companies yesterday and today Vodafail is in the news.

well where do i start Firstly i am totally with you on the contacting them its impossible with wait times always at at least 30 mins its a whole day event for me if i try to get hold of them its liuke im waiting for the most important call of my life i have to wait by the phone for my call back the other day it took 4 hours !!!!.

It all started when they said i had coverage where i lived. I was constantly dropping out and was told on several occasions that 3 bars or less was unacceptable. Yet i am always on one or two. After many phonecalls im taking in the hundreds to thousands up till now i have got no where with them. They have recently sent me a wifi router yet this makes no difference. Thay are never willing to fix the problem. They then consolidated all my bills without my knowledge then i had a different biller code only problem it took 3 months of callking to figure out where my money was.

they have sent me into fits of anger i have almost broken my hand i got so angry i have been in tears, my partner knows when i have been talking to them because for the rest of the day im just in a bad mood as i feel i never have my priblem fixed.

About 8 months ago my bills started climbing now knowing that for over a year i had only ever gone over by a few dollers im now meaning 300 over i started making calls to get answers after being told i would recieve a call back over 100 times in the poast 8 months i have no faith in vodafone but i am unfortunatly locked into a contract that i canr get out of even though eveything they had stated to me is untrue. i have had so many different things told to me that when i speak to vodafone i already know most of what they will say. Im at wits end anything i can do to help i will.

And a word of WARNING check your bills i have had my modified on contant occasions infact i even added one up there was a 20dollor difference i also had that same bill go from 256 to 503 to 506 in two months so beware.

Vodafone are not worth it even some of there store persons will tell you they are crap but only after they sucker you in and tell you eveything is all good

I rang Vodafone to register a credit card. Halfway through the call I was told I would be transferred to an operator and to hold. Forty five minutes later I gave-up and registered online.

me and my wife just upgraded to a new n97 mini the worst thing that we upgraded we should of just gone somewhere else instead of vodaprob sorry vodafone.the phone freezers more than my freezer does.battery life no life the phone itself is like something u buy at a 2 dollar shop they probley work better. mate ur not alone. lets do something about it i've actually got another phone on prepaid not with vodafone.

I've been told that i've sent duplicate sms (3 of the same one at the same time) when texting friends, i'd imagine that i'd be being charged for each message but can't be sure as i am on prepaid

Call dropouts, poor reception, and cannot get internet.

Vodafone has mess around with my accounts and cannot give me straight answers . Not even my phone is working after 3 months it's alsways dropping out or going blank , vodafone sales people don't want to fix the problem or help the fix it

They cannot give accurate billing charges on a timely basis . i.e. within a 24 hr period and charges do not correlate with actual usage. Their accounting system is shot ! On their automated balance inquiry number they state you are overdue and owe money when in fact you don't! I changed to Vodafone 4 months ago and it is the worst choice I ever made. The call support team do not understand problems and are unable to provide a solution and you cant wait up to 30mins for a call to be answered or they tell you they are to busy and they will call you back after in after 30mins .Try 6 hours at 2:30am in the morning when you are asleep. No clue at all!! I have already had one complaint under the TIO which I found the result far from satisfactory but was at my wits end so gave up, but it looks like I will be heading down that track again very soon!!

i am constantly having to re-dial my boyfriend's number because it usually does not connect the first few times. once i finally get through to him, the call drops out within minutes due to poor reception. within a few minutes i could go from having all five bars of reception to none at all. this has been happening every single day for months now. i am sick and tired of paying a phone bill for a phone i can hardly say i use. time to grow a pair and face up to your epic fail of a network, Vodafone!

vodafone it s just a joke i m very fed up

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is. Thought I was making the right move from Telstra (I have notes on my phone account of many complaints about network out ages happening all to often please help me and speak out)

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

Shocking. Had my phone 7 weeks and still cannot make a call within the house or if I have the phone in my pocket. Apparently I can change the network to 3, which worked fine, but of course they won't make it easy!

Can't place calls, can't receive calls, only messages go through. Same problem with my parents phone. Time to switch to another network

Friends don't get my text messages even when sitting right next to them to test the service. Continuous drop outs, again even when sitting next to someone.
I first started using them in 1998 and it's only the last few years that they have been on a downhill route. Be lucky if I have 2 bars to even receive a call. When someone leaves a voice message, it has taken up to an hour to get it and I am not wasting credit to call it.

I am lucky enough not to have suffered dropped out phone calls, however I have had very poor reception, very slow voicemail turn around times and a high ratio of text failures. It's a shame one of the other networks don't offer something like the Infinity plans...that's the one attractive thing about Vodafone....if anyone knows of any similar plans with other telcos please post!

My Vodafone iPhone 3 was due for an upgrade at the beginning of November. I'm aware the product is very popular and that I would have to wait. And I have been. I approached Vodafone at the start of October about the upgrade I'd like to make. I've received conflicting messages from the 1555 service and the shops about how to upgrade to an iPhone 4. To cut a long story short, for the last few months I've sent back and forth between shops and the phone service and at no time have they agreed to notify me of when stock is available or to take my order. Last week I went to the store at Parramatta and finally, they said they had stock available, but NOW they've introduced a new policy that any upgrades must be made over the phone. They'll only sell the phone through the shop to new customers or outright. As I've said, I do appreciate that the iPhone is incredibly popular; but I've been a Vodafone customer for 6 years and clearly they're ignoring their existing customers in favour of acquiring new customers with this unique situation. They've shown their true colours.

I work in Melbourne CBD and Voda fails every time!! As soon as I enter the building the service(?!)drops out. I have to divert my Vodafone calls to a Telstra prepaid account which gives full strength signal no matter where I am in the building!

Before Vodafone combined with 3 it was better and it was good, until they combined with 3.The reason I left 3 was shit coverage,bad customer service and long long cue's. Every time I call anyone I get cut off and I can't even hear them properly.Also my Internet coverage is getting to that problem.I stayed with Vodafone for one reason was good customer service and good coverage but it looks like I might switch to Optus or other phone company which is the decision I have to take in action....Vodafone what the Hick are you doing.....

called customer service regarding poor servicer coverage.
after about 8 hours on hold over a couple of weeks they managed to transfer me from customer service then to the "value added" team then the upgrades dept then back to customer service because they didn't know what my call was about. to which the call centre supervisor said "i am going out of my way by helping you" then back to the upgrades dept and after complaining in writing to which i still have had no satisfactory result and Vodafone just stopped replying to my e-mails.to the customer retention team to which they said they would give me three months free off my contract, recieved a bill like nothing had happened.
here is a transcript of my email complaint to which has not been resolved.
here is a copy of the email response. still no conact...... and waiting..
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 5 days.

Thank you for allowing us to be of service to you.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

If you are replying with a new request instead of an update to the below query, please do not update this incident. Please go to http://vodafone.custhelp.com/app/ask to submit your question so we can answer you ASAP.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]


Subject
Rude customer service

Discussion Thread
Response (Tamieka) 21/11/2010 05:11 PM
Hi Paul,

Thank you for your email.

It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received via telephone communication.

Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service.

I regret to inform you I can not provide you a call back through this medium, I appreciate you level of frustration and would like to advise our Customer Care team on 1555 are the direct channel you will need to contact for any voice communication.

Thank you for bringing your concerns to our attention.

Your feedback allows Vodafone to improve their business for the future.

Kind Regards

Tamieka
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************
Customer 21/11/2010 04:59 PM
Hi tamieka
U have not been contacted as yet regarding this issue.
The persons a have been in contact with are the ones I have the issue with. The iPhone issue has Been resolved but the poor customer service issue has in my opinion escalated, I would appreciate a call regarding this issue from an Australian representative as the reps in India are the ones that I have issue with.
Regards
Paul Nakhoul

==================== text File Attachment ====================
email.txt, 4067 bytes, added to incident
Customer 21/11/2010 04:29 PM
>
Hi tamieka
U have not been contacted as yet regarding this issue.
The persons a have been in contact with are the ones I have the issue with. The iPhone issue has Been resolved but the poor customer service issue has in my opinion escalated, I would appreciate a call regarding this issue from an Australian representative as the reps in India are the ones that I have issue with.
Regards
Paul Nakhoul
>
>
Response (Tamieka) 21/11/2010 03:04 PM
Hi Paul,

Thank you for your enquiry.

I have ascertained that you have since contacted Vodafone Customer Care with regards to your iPhone issue.

Thank you again for taking the time to contact us.

Kind Regards

Tamieka
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************
Auto-Response 17/11/2010 04:07 PM
Paul

Thank you for contacting Vodafone on 13/11/2010 04:41 PM, your query is currently being investigated. We appreciate your patience and we'll endeavour to respond to you as soon as possible.

Vodafone Support
Auto-Response 13/11/2010 04:41 PM
Hi Paul
There's a really good chance that the information you're after can be found in the content provided or in our self-service options. Please go to http://vodafone.custhelp.com/app/answers/list for Online FAQS or https://www.myvodafone.com.au/knox/login_handler.jsp for My Vodafone to assist your query



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Customer 13/11/2010 04:41 PM
13th november called customer care regarding my newly issued iPhone 4, after speaking with three members of customer care and the loyalty team i finally got put through to Shrapna who was argumentative for most of the 50 minute phone call.
she refused the fact that it was a new phone and stated that i would have to bare the cost of any repairs for a 7 day old phone.
i would appreciate a call regarding a solution to this matter.

Changed to vodafone with my 6 work phones.....might as well use carrier pidgeons....let me spell it out for you vodafone....U R CRAP !!!!!...service, coverage and get bloody people who we can understand and who use english as their first language......oh, thank you very much sir, my name is Albert.....ARGHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

never again, omg complain and they return your money straight away with out question. Tio? i think.

I run a bussiness losing work and call drop out to clients not happy, no reception at home in central townsville, and often no alert to voice msg till days later? No reception in suburbs in various areas, other office mobile telstra have coverage 100% Need to cancel contract how?

I run a plumbing business in Sydney and have 4 phones and 2 USB air cards with vodaphone. I have been with vodaphone for six years and spend on average $500 per month. Recently I upgraded one of the phone numbers to an I phone 4. Problem is my work email is with optusnet and the software on the new phone doesn't support the optus email. I found this out from someone else and before I took the phone out of the box I rang vodaphone to exchange the phone for one that would work with optus emails. They said there was nothing they could do about it even though the phone was still in it's box and wrapping. I also constantly have problems with connection on both phones and USB air cards. I also recieve voice mail days after it was left and have missed work opportunities because of this. I will be moving all my business else where as soon as my contracts expire.

Have been with vodafone for many years and always had trouble with service but nothing as bad as when I brought my iPhone 3 never have service voicemail messages come through days late. Even missed out on a job cause the voicemail message came through days late.

First things first, I've been a Vodafone customer for around 11-12 years, until recently ( last 2 years or so) I found the call centre staff to be quite helpful, and had no issues with them whatsoever, they even used to give me a new phone every 12 months, 90% of the people I spoke with then seemed to be based in Australia, and there were also a lot more staff, or perhaps just less complaints, anyway, my point is that these issues have only started to arise recently for myself, I'm a Telecommunications rigger myself, we're the guys who install the new network arials and towers, THERE HAS NOT BEEN A MAJOR "ROLLOUT" FOR NEARLY 4 YEARS, with the amount of increased traffic and information that is now transmitted on the 3G network, I expect that even that technology is now stretched to it's limits, the only work that is being carried out on the national 3G network is repair and maintainance, even when we did the last major installation 3-4 years ago the telco company's had to hire workes from oversea's because there was not enough skilled people in Australia
Sorry, a little of the subject there
Christmas day the Vodafone network would not let me send and sought of txt for nearly 3 hours, around 11am it started to work again
Just foundout today that my freinds and employer have been trying to call me for the last 3 days but it has been going straight to my viocemail, I certainly did not divert it and have tried to cancel the deverts but it still is'nt working correctly

Been with Vodafone for 10 years, past 3 months has been shocking. Cut outs and no reception in Pyrmont/Ultimo area. I want to change but my whole family is on Vodafone with free calls to each other.. My plan is due in January.. if it doesn't improve like they promised I will change 4 mobiles across to another provider.. cannot put up with the bad reception anymore...

Speaking to friends on Vodafone, they constantly drop out. Reception doesn't exist and 3G is terrible. I don't think this Vodafone is alone here. Telstra and Optus etc are pretty shocking also. It's amazing just how crap our Telecommunications services are. Do we expect to much?

The owner of this site runs a company which resells Optus services, yet he does not disclose this. Take everything you read with a grain of salt.

Daily drop out calls.

4k a second mobile broadband speed. My dial up was better

some months ago I lost total coverage reception in my residential area ( Campbelltown) I usually only got 3 bars of signal on Iphone anyway so wasn't that great day to day. I called customer service and got told they were upgrading amplifiers in my area, and when it came back online ( no ETA) it would be bigger and better than ever. 8 days later the signal came back, 1 bar of signal at best, and even that depended on which way the wind was blowing - literally!!!

I signed up to Vodafone mobile broadband internet about 2 months ago, as I was about to move about an hour out of Melbourne and they told me they had really good reception up there (yeah - right...). Since then I have had countless problems with dropouts, pathetically slow reception, and freezing screens, and with me trying to get a small business off the ground, this caused so many problems. I have contacted them a few times and not once did they mention there were problems. They told me I was probably in a "black spot" as reception up here was supposedly good. The signal strength never gets any better than "poor" and they told me I should buy a pocket wifi to improve the signal, but this costs an extra $100. Im glad I held off, and came across this news article and website, and now know its not just me! And I dont live in a "black spot". I have signed a 2 year contract, and was told the first 6 months would be 1/2 price, yet when I got my first bill recently, there was no mention of this. Another call to them, and they said it would apply from my next bill. Who knows if this will happen? I just want to get out of my contract and go to another provider who has good coverage up here (bit thin on the ground though....not many to choose from).

I live on the mid north coast of NSW. I have no coverage once I leave South Kempsey to go to Crescent Head. I also have no coverage in some shopping centres in Port Macquarie. The reason I have a Vodafone mobile is because compared to the other carriers the costs are not as high. I guess that means you get what you pay for.

Hi, it's been since august that I cannot send email via my new iPhone, as I get some stupid excuse " it's because someone sent spam" , it is now 5 months the service is not working properly and nothing done about it. As I have complaint about this already 5 times, still nothing... Yet they pretty quick if I miss a payment for a DAY!......and still charging me service plan but do not fully provide it.... I think it is a terrible customer service and a rip of

I was with vodafone for years and was never truly satisfied with their service / coverage / reception. I live in Surry Hills and had NO reception in my home unless I went outside and waved the phone around for about 5min trying to get coverage. when I called vodafone to complain I was told that I had full coverage mind you I was talking to someone in India who didn't even know where Surry Hills was !!!! then I was told they would have to send someone over within 7 days to check my coverage at home.... what a joke !! so after many complaints and sitting on the phone for hours and hours trying to talk to vodaphone I cancelled my contract with only a month to go it and they even gave me the wrong termanation fee and have sent me yet another bill for a service im not even using.... on ya vodafone !!! would rather set my hair on fire then go back or even have to deal with vodafone..

WE travelled from Gold Coast to Sydney in September, and had coverage nowhere but in the major towns. Coverage was practically non-existent all the way down the coast. Having driven up and down the coast many times over the years, we have never had such bad coverage. We also have coverage only about 50% of the time in our home, on the Gold Coast. This seems to be getting worse and worse. I will never use Vodafone again, after our current contract expires. It is the worst I have ever encountered.

I was going to be moving to a new estate where reception was brilliant unless you were with Telstra, but Vodafone told me that share tower with them so the reception will be fine....Bull!!! Its been terrible now im stuck on a 2 year plan with no reception unless I pay it out!

It took two weeks for a mms message to go through..... And the phone was daily in the same room....