Calls dropping out, failed calls, failed internet, delayed and failed SMS...vodafone operator suggests I talk outside.

Data service delivery in the Perth area is terrible.. In most instances I am struggling to attain .7mbps down in most locations.. Vodafone really needs to match their plans with what they are actaully able to deliver.. Great to include 1gb of data in my plan.. For god sake can you give me the ability to use it.. Hopefully Apple will bring out an attachment soon for my iPhone that will take an input for a 56k modem.. Voda !! it really is getting that bad !!!..

Recently (About 3 weeks ago) I ordered an Iphone 4 over the phone with Vodafone. It had all been arranged and I was aware of all the details of the plan I was agreeing too, I was told it would take 5 - 10 days until my phone arrived. However, when I rang the following day so I could have my tracking number my order had somehow been cancelled, so for some unknown reason Vodafone decided to cancel my order and not notify me of this! So when I asked why the original order had been cancelled I was put on hold for 15 minutes and then the operator says to me, "Okay so I can process that order again for you," I said, "Wait, why didn't it go through in the first place? Thats what I was on hold for 15 minutes waiting to know?" So he replies "I dont know, i'll process the order again."
So thinking Vodafone would get their act together and my Iphone would actually be sent off, I agreed to process my order again - with all the exact same details to my contract. He then told me he would call me in 24 hours once it had gone through and been sent, to reassure me I am getting for what I asked.
Four days later I rang Vodafone - It still hasn't gone through, and no one can figure out why. "The investigation wil take another 24 hours" I was told!

So ringing about every second day now for 3 weeks I keep getting told 24 hours!! I finally decided to ask for the supervisor so I could hopefully get this all resolved and my Iphone be sent out. He is just as hopeless as the rest of the operators and cannot tell me WHY or WHEN this issue will be resolved. He tells me it has been escalated to the highest priority (Ive heard this about 3 times already) and he will call me in 6 working hours once he finds out what the issue is.
A day later I call back to find out what the hell is going on, and surprise surprise, I just got told they are going to figure it out and call me back in 20 minutes. It's been an hour!

It's not the fact that I even want a new phone anymore, Im so sick and tired of Vodafone fucking me around, at this point in time they have stuffed me around so much I just want to cancel my current contract and get the hell out of Vodafone and go with a new service!!!!!

Can anyone help me at all?!?!

Mobile Broadband not working from 9am-11am (Melbourne CBD)...

Can't work from home as planned... have to travel to work... get in late... project deadline not met.... I look like a retard in front of my boss and colleagues!!! Now at work and 3 hours behind.. will be here till 9pm tonight. Sigh. Vodafone I F*CKING hate you.

I am so over the calls dropping out it is drivng me insane. You literally have to be standing in the middle of the street for any decent reception and I live in the south of Sydney which isnt exactly a remote area. Dont lock yourself into a 24 month contract with them whatever you do...

I transferred from a corporate contract to a 24 month cap plan, week 1 of Jan. Everything thing seemed to be going ok aside from 20 minute hold times each time I needed to contact VF, then my phone was disconnected for outgoing calls/texts. Contacted VF and a day later phone was operational again.

Its now week 4 of Jan and no sign of the phone. I have called vodafone 4 times now each time to be told someone will get back with the status of the order. Still waiting for that call...

Reading the compalints am pretty nervous about commiting to VF for the next 2 years...what to do...

reception is astronomically appalling, i cannot get reception in my postcode and there is a antenna 300m from my house, i am resinging from vodafone when my credit runs out but i doubt that its going to be useful as i cannot get reception, i thought it was supposed to cover 99 percent of australia. very dissapointed

I cannot register my Commonwealth Bank Credit Card (Master Card) with Vodafone apparently they don't have an agreement with them. How can they not have an arrangement with CBA one of the largest banks in Australia. At least 50% of Australia would have an account with CBA.

says i have reception but dont get txts come through for ages and no calls.. then other times it says no reception.... and allways droped calls! really wanna get out of my contract have been with vodafone for like 7 years was very happy untill these problems started last year some time!

I first started to realise that I was having problems with my phone a few weeks ago. I only had a couple of weeks to go until my contract ended but decided to stay as they offered such an attractive offer.. Too good to be true I thought so I triple checked the inclusions and went on a 24 month contract again.. BIG MISTAKE!!
I have just received my new phone today but the last week has been horrible. I have not been able to make calls, I can not text, I simply cant do anything and I feel like I am carrying a phone for no reason at all! Incoming and well as outgoing calls can not be made smoothly.

The other problem I had was when trying to upgrade my plan, I was put on hold for over 30 minutes every time I called and then of course I gave up for that day. Tried again the following and the same thing again!! And by the 3rd day, I had used my phone (without the plan that i needed to upgrade to) and they are trying to charge me over AUD$90.00 for calls I have made?? I think if they had picked up my calls and did not inconvenience me so much I probably would not have owed that to begin with as my new contract would have been processed.

Soooo annoying!!! I complained a few times and they've given me a $15.00 credit?? A lousy $15.00 is NOT enough for the time and inconvenience I have dealt with!!

I constantly receive complaints from family and employer that they cannot reach me , even when my phone is showing full signal. I have even tested this by dialing my mobile from my landline at home & office. 2 out of 3 calls dont get through, saying "phone is switched off or not available or words to this effect". What rubbish. Also my messages dont arrive till at least 1 hour after sent by sender. Reception at various points in Sydney is also dismal. I have been complaining to Vodaphone since November. Have finally given them an ultimatum. I want to cancel my contract immediatly. Tech support has said that they want to do some further checking first, even though we have exhusted all avenues as suggested by Vodafone, change sim card etc.They said that they need 4 days to check their systems & get back to me. This is from 27.1.11

The issue I keep having is calls going straight to voicemail. Ive tried different phones and it keeps happening. It also seems that the voicemails take increasinly long to be received. This is all occuring in full coverage areas. I had a total of 66 calls this month go to VM which I would presume is, compared to total calls recieved quite a high percentage.

Picture this - Perth Esplanade. For all you non West Aussies smack bang in the centre of the city next to the river. No service for 20 minutes :/

I had to use my mates telstra to make a call. Sad.

Very poor coverage in metro Melbourne and no coverage country victoria. I have 14 months left on my contract. Vodafone advised me to get a telstra sim for when my service dropped out!!! I spent 1 1/2 hours on the phone trying to get out of my contract. I contacted the TIO and got a text message yesterday saying Vodafone has granted me a release from my contract due to poor coverage. No fees. and i keep my iphone.

Lack of response from Vodafone on a billing issue after calling and visiting their store numerous times. I received a text message from Vodafone that I owed $988. After calling their call centre I was told it was because I had exceeded my data usage and their solution was to block my ability to use the internet. My point to them was how can my bill go from approx $80 per month to $400 - $600 per month with no change in usage pattern, they said due to privacy restrictions they could not tell me what websites I visited which would have contributed to such a huge increase in data. I ended up going into a store who confirmed that the last contract they had on file was from 2006 and that had no data coverage at all. I explained that I did sign a contract in 2008 and was placed on a data plan. As they had no record of this contract, I brought a copy in for them the following day. It turns out they have been over charging me since September 2008, and in addition have been charging for my nominated "Vodafone friend" who I was meant to be getting free calls and text messages to.

they havent done what they said they would with my account and have now barred my phone. have been transfered to prob every area and i cant get a bloody answer. i have been a customer for 10yrs plus and it doesnt matter. im going else where when my contract is up

I hate vodphone after they put me in debt 3K ten years ago I vowed never to sign a contract with them again. I have been extremely happy with three for the past 6 years until they have merged with Vodaphone. Since then i have been frustrated by the lack of customer service, staffing problems etc.
I am ready to void my cpntract as I never signed with vodaphone and want nothing to do with cmpany and policies.

I had an issue with a payment in Feb 2009. I made the payment online via credit card, noted the receipt number etc and it took 6 months for Vodafail to acknowledge / find the payment in their system. I called them several times, had assurances the problem would be fixed but nothing happened. Vodafail even suspended the usage of the 3 phones on the account. I called them numerous times, received verbal guarantees of returning my call and not once did that happen. It was only after I informed Vodafail that I had contacted the Telecommunications Onbudsman. Long story short, it took 6 months for them to finally credit the account and I am still waiting on them calling to inform me that the problem has been fixed... I only found out by seeing the credit on the account. Customer service... what a joke.

Recently on holiday in Adelaide (suburb of Glenelg) and Perth (suburb of Sorrento). In both cases in my hotel room I had zero coverage despite being in a capital city of Australia. I had to go outside the hotel building in order to get reception. Absolutely ridiculous and unacceptable in this day and age.

I've cancelled my account twice after 12 weeks of trying (not that I should have even had to cancel - my contract expired). I've requested some sort of confirmation number each time to confirm cancellation and was given one. Cue celebrations that I'm officially free of Vodafone forever!!! Then I get a bill. And another bill. Eventually I call - "you're account is still active. We have no notes on your account to show anything about a cancellation. Should I put you through to the cancellations department?' What would that achieve?

My phone intermittently 'drops out' and callers hear a message that this phone has "incoming call restrictions" and cant get through to me, leave a voicemail, or even send a text.

At these times my phone reception still shows full network reception. This usually happens for an hour or two then seems to fix itself but is still very frustrating as i need my phone for work and it is a real problem when people cant get through.

I have contacted Vodafone many times about this problem and have received a variety of responses from it being my fault for pressing some mystery button or Nokia's fault i.e. a problem with the handset. It is NEVER a Vodafone problem. As Ive explained to them this happens to me with three different handsets (Nokia N8, 6110 and Ericsson k800i) so Im sure the fault is with the network...

Personally I think it happens when the network is congested.. but they would never admit to that...

Tried to swap a business account to a private at a Vodafone store. They said they are not allowed to handle business accounts. Said even if he could, the system was down and he could not help anyone until it came back up in 20mins or so. He said I had to deal with it through a call centre. He admitted there were none in Oz. In other words, I am not allowed to do business with Vodafone in Australia, only India. I am trying and getting no where. Does Vodafone actually exist???

Nothing new, the same as everyone else. Can't make any calls, delay in SMS, meanwhile all this is happening when my mobile indicates full coverage. Seriously,I suspect major hardware failure in their system and some serious issues with their networking devices. Something has gone wrong, and I do not know what it is. Does somebody actually know what is causing all these setbacks?

Went to see a show in the Brisbane CBD tonight and could not even get onto the internet on my phone it was SO SLOW. what a joke. Had a hour wait at the train station which was VERY BORING. Also a hour train ride and that was also VERY BORING as i couldnt do anything on my phone. grrrr.

I am so sick of not having reception and not being able to connect to vodafone network!!!!!!! I pay $80 a month for a smart phone so I can access internet anywhere and yet I am never able to actually use it, in turn wasting $80 a month for nothing. Everytime I call nothing is ever resolved. Vodafone need to lift their game or let people leave their contracts. Its ridiculous!!!! Very angry!!!!

no service 90 percent of the time poor quality calls constant cutting out

I am sick and tired of not being able to connect to the so called Vodafone Mobile Broadband service. I'm so disapointed at the level of customer service being provided. I'm constantly getting call dropouts in the city where one would think that the coverage would be better, and it just gets progressively worse as you head out to the suburbs.

Hey guys,
What a boring life u muct have to come on here and just complain, nothing is going to be done about it from here, call vodafone maybe they will do something. Im with vodafone and live in hobart and hve perfect reception most of the time, except in shopping centres :(

Over the past 4 months my direct debit should've been setup but NOTHING was coming out at all, they've now hit me with a bill over $1000 which RIGHT now i am in no position to pay, as being made redundant from work, and waiting on centerlink payments to help me along which they stuffed up 3 times due to computer glitch! (Standard) So due to financial hardship and the flooding, I've been forced to contact the TIO. To get the whole amount waived.. The services have been very very poor though. I haven't even recieved a single bill in the mail. or any overdue notices, There 3G is rubbish,

I have been with Vodafone for years now and i have rang on numerous occassions as well as have gone into a vodafone store to enquire as to why there is no reception in Torquay and not one vodafone worker could answer my question. Vodafones reception in general has become disgusting. I am thinking of defintiely going to Optus.

No reception in house at all. Also when i go outside there is no reception until i walk down the street i recieve reception to make calls. This is a absolute joke of a service. Im paying good money here.

And here I was blaming the iPhones inability to perform basic functions all along.. Voda FAIL!

Every time I call vodafone, which is every month, I get shuffled off from this department to that, and then back again, nothing gets resolved, I often get cut off and have to call back, it ends up taking up HOURS of my time and often with little to no success. Terrible!

Been with them for about 4 months,absolute rubbish. No reception, delayed voicemails didn't receive my $100 credit. So want out of this contract. Can we get out of them since they dont provide the service that they advertised?

I recently entered an iphone 4 contract with vodafone, and embarassingly it was so high-tech for me that i couldn't even figure out how to make a call or activate it properly. I rang vodafone support from my land line and the operator told me that 'there is a level of assumed knowledge with a high end phone like this one'. i apologised to her for not being born with an innate gift of working an iphone. Indeed, this handset is much fancier than i will ever require. But i do have one question: if this telephone is so fantastically high-tech, why can it not perform a simple task like keep me connected during my telephone conversation with someone?

Vodafone WAS a great service and over 10 years ago I went with them as the best alternative over the bigger telcos. Ever 12 months for a few years due to my spend I would get a call asking if I would like a new phone, which at the time I was out of contract and didnt have to resign just continue paying bill month to month. Happy days

Flash forward to last few years no longer speaking to those great original call centre employees, sometimes not ever speaking to a person at all....gotta love LARA who will only put you through to an operator if you swear at her. Or calling and being on hold for 50 minutes just for the privlidge of asking for international roaming to be placed on phone.

Sort it out Vodafone...yes I know I can go to other providers but fingers crossed you get your house in order

Still no coverage 2 days later. Husband has no coverage, in laws have no coverage and I am about to loose my shit. Vodafone your lack of response concerns me. I want out of my contract. I've given you money for 10 years now...I deserve better service. If I don't get a response from the many posts I've put up on facebook,Vodafail, and your facebook page, then I give up! Bring on the Ombudsman.... ohhh that dirty word!

Even though I am within 300 metres of a cell I keep losing the network.
It is so bad now that even Vodafail can't get through to me so they send their monthly accounts to me via my Telstra Mobile phone which I have for country use since there is no coverage for Voda statewide.
I originally went to Voda because they had a good deal on iphones. All I can do with my iphone3g is to use to access the internet via my own in house wireless system and also to play games.

I cannot make calls that are longer than 30 seconds and if I send a text I might get a reply within 3 hours or more.

My contract finishes in July. I will go back to Telstra. It may cost more but at least I will get full coverage.

I am sick of having full coverage & going make a call and it coming up with "network busy" or "connection fail" ALL THE TIME. Also, trying to send texts, very lucky if it sends through the first time & im not having to re-send it 10 times! & to top it off! I make plans & HEY, i dont receive my texts untill hours later!! They are absolutly USELESS. They is no excuse.

Constant dropouts poor signal and unreliable data, all things i find everyday with this network. calls to call centre drops out i give up.

After a 7 week wait, (was told 72 hours)vodafones investigation team got back to me about why i had network issues in my area (melbourne cbd)
Over the phone i was told.

VF:"The network issue is a insignificant issue
Me: the online map says its a 3g zone
VF: yes the zone is 3g but the zone isnt a 3g zone
Me: what? can you please repeat that
VF: the zone you are in isnt a 3g zone
Me: the maps says it is, its the middle of melbourne
VF: yes that zone is a 3g zone, but it isnt 3g capable
Me: my handset isnt 3g capable? (i have htc DHD)
VF: no the network zone isnt a 3g zone
Me: so melbourne cbd is a 3g zone but isnt a 3g zone
VF: yes. is there anything else i can help with?
Me: Supervisor Please

Between 6:35 and 6:43 in Kings Cross I can't send a text message. Apparently I have reception! Screw you Vodafail.

They insist I pay my early exit fees (in excess of $800) even though my BlackBerry Bold 9700 constantly loses reception completely in full coverage metro areas and has the slowest browsing speeds I've ever experienced in an Internet capable phone.

No in any more thanks to TIO. If you have made a few attempts to sort out the problem with Vodafail, I urge you to give the details of the problem to the TIO together with the steps you have tried to resolve the matter. This brought about a fairly speedy result for me with payments I made being credited. I would have left it at that, but then the news about their hopeless system security came out and I decided the best thing to do was to exit from contract, which they allowed [by this time they could hardly deny it]. The other thing that annoyed me was that the day before my monthly usage expired they took about 2G out of my usage figures. When I did manage to access these, it looked like I had 2G unused. BUT the next day they were put back and I was charged for excess usage. I can think of no reason other than deceitful and misleading conduct on their part for them to do this. I found this out when I visited a store, because as far as I knew I had plenty of usage left and could not work out what the extra charge was for. The store rep printed this out for me but then changed his mind and crossed out the relevant line before he gave it to me.

Just returned from five weeks overseas to discover the same shameful performance from my mobile broadband. Such as it is, I'd be surprised if this message even manages to upload (if only that was a fantastic exaggeration). I'm in Chippendale, a stone's throw from Central Station in the heart of Sydney, not some remote outpost on the edge of the desert. Seriously... what am I paying $40 a month for?

I use my phone for business and calls drop out almost every call. As much as 6 times within a conversation. I have lost business. Also very poor reception. I live inner Sydney (Near CBD). Also have problems where people can not hear me.
I have tried calling to see if I can get out of contract - - I can for paying out my contract. waiting times were over 40min and then getting transferred and cut off... 2 hrs later...

No reception for the most of the day yesterday (Wed, 26 January). Bronte beach.

I haven't been keeping a record of how bad the service has been but today, for example, I haven't been able to get any internet access using my data plan. The server times out before the pages load. Back home on wifi (telstra) and it works fine. To top it off I got a voicemail message @16:39 for a phone call made to me this morning @9:18. Big fail.

For vodafone mobile broad the connection while still being lousy is stable enough to surf the net when i need to. Is there a reason that it just drops out as soon as I try to play online games such as starcraft 2 and starts coming up with weird error messages that don't appear with a usual dropout?

No sms's were sent by my phone for a 3 day period, then they were all sent at once late at night, waking up my friends and colleagues!

The texts included work-related messages, which were important.

So after experiencing constant dropouts, coverage fails and delayed SMS (great for when you're on call and the alerting uses sms...) I decided to call and lodge a second complaint.

Midway through my phone dropped out, the vodafone customer service rep called back, but because of the coverage dropout it went straight to voicemail. So far they are escalating to their network team, however this has been ongoing since I took up a vodafail service.

I am now looking at a second service with a different provider as I cannot use my phone reliably for work which is 100% the reason I purchased a smart phone with data.

I don't use the data service as it never works, I don't sync my email as it never works (works for all other users on non vodafone), I miss alert SMS's and have call dropouts.

Thanks Vodafone for the quality service!

Next stop will be the TIO and asking vodafone to release me from my contract.

I cannot use 3g on my iPhone as it takes up all my signal and the reception is bad that no one can here me so I have to run it at 2G all the time which is slow and shit!

Sick of being on the phone and it disconnects when I have full signal and the person I am on the phone to has full telstra coverage.

Many drop outs and blackspots between Goulburn and Canberra. If they can't get a short national highway covered what hope is there...

slow download speed, call dropouts, bad coverage. rather than sponsoring race teams & cricket just fix your phone systems or get out of the business & leave it to those who can do it

I am ringing about a recharge that i did on Monday but it hasnt gone through and I just wanted to get my recharge number off them to try again I rang this morning (Thursday 27 Jan) and waited 5 hours 36 min and thought I would try again so now I have been waiting 30 minutes and still no answer

My reception is very poor. I have to go outside my house and move around the yard to use my phone, even then it my drop out. I have tried many other phones and they all do the same. If you use another provider the phone can be used inside the house no worries with out drop out.
I have been with Vodafone for about 12yrs this problem just seems to be getting worse over the last couple of years.

The customer service is shocking. If you manage to get past that machine named Lara all you get is "please hold, I'll pass you over to someone else, unfortunately bla bla bla......"your call is valuable to us". yeah right.

Just got a new contract late last year hope they get better or as soon as its up im out.

contacted TIO, got a reference number, do i contact vodafone or do they have to contact me within the 10 days to work out my issue?????

Call centre didn't know what a 'Tax invoice' was and then the pin I've had on my account for the last two years 'isn't the pin I have on my screen'. As usual, I just give up because it's all too hard...maybe I'll try again tomorrow.

I signed up to a $49 cap with vodafone in September 2010. Ever since then, the internet connect has been pretty poor. In early Jan of this year, it became almost non existent - It now takes on average 45 seconds to download the google home page and at times it wont even do that. Forget watching any videos on you tube - 'network error' and checking emails - 'unable to load conversation'. I'm pretty reliant on email for work and study and I'm sure I'm not alone. I cant get ADSL at my home so I was hoping to supplement my Telstra wireless bigpond account with the 1.5GB (+ 1GB bonus) data allowance per month by using my phone as a portable wifi hotspot - sounded like a great idea but now I'm lucky to get 3 or 4 MB per day. I called vodafail a few times but like most of you, I dont really have the time to wait on hold for 30 - 60 mins. at a time. I eventually got through and spoke to a man in a call centre who informed me that I should try switching the phone off and on again and see if that makes a difference or try the SIM in another handset - why would I need to try another handset? I have a brand new handset provided by vodafail. He told me that a 'team' of engineers would investigate the problem and get back to me in 4 -5 days....that was 5 days ago. Just sent a complaint to the TIO. I'm tired of being ripped off and I want out.... hello Telstra.

I get poor or no reception whenever am home. Over the weekend, I didn't have any reception at all. It sucks*#@! because sometimes my partner would work night shift and one time he was calling me for an some emergency and he was not able to contact me at all!!! What if it was a matter of life and death???

Have wireless internet on contract for 6 months now and have spent many an hour in trying to get a signal.most of December and January and had very little signal and then many a time just bites and not kb, makes you wonder, once my contract exspires, it will be goodbye and hello Telstra even though they are more exspensive. Vodafone promise but that is all that there is.Pathetic

The Internet is always dropping out..... Always.......I will never ever sign ip to Vodafone again!!!!!! Why am I paying my monthy bills when Vodafone does not keep it's end of the bargain......!!!!! It is virtually impossible to get through to anyone who can help you and the call centre staff only really divert and refer you to their website..... WHICH ALWAYS CUTS OUT so you see the bind I am in.......VODAFONE=EPIC FAIL

i wasa prepaid customer until i decided to get a plan with vodafone then the next day its all over the news about the failing of voda fone and its customers now i get no reception for hrs then my text messages back up and dont come thru for days then i get connection errors all the time and this is brand new fone...their service is crap and have u palmed off to so many different sections when u calli have to carry a spare fone around just to have recpton when i go away cause voda fone fail me and when i ring and ask how they going to repair all this mess oh we are updating our towers they have been telling my mum this for the last 2 years im so fed up

the voicemail box is full at the resolutions department 'please try again later' - how convenient vodafone...

I joined up with Vodafone last April and have had some issues with delayed voicemail,intermittently. No missed called alert,just a delayed voicemail either hours or sometimes days late.
2 weeks ago, I had a bigger issue. I suddenly had no reception in my house...for 3 days. I could send and receive text messages, though they were delayed and some never arrived, but could no make or receive calls. At this time I tried all the customer service numbers, but as soon as I indicated that I was having technical difficulties or wished to make a complaint, the call was disconnected. This lack of customer service compounded the problem for me,in a huge way. I went into my local Vodafone store and was told,in the nicest possible way, that they could do nothing.
I work in the emergency services and need to be contactable at all times. I don't have a landline as I work shifts and its just easier if I can be contacted on a single number. I missed several calls for overtime that resulted in me losing a lot of money. So not only was I not receiving the service I was paying for, but the company has cost me a lot in missed earnings.
When I could finally get through to the service department and was told that my problem would be looked into.By this time my phone was working inside again, so of course they found there was no problem.
Yesterday, the same thing happened and when I called the technical department (on someone elses phone so it wasn't a free call) I was told to switch over to the 2G network. This seemed to fix the problem, but I'm not really satisfied as I have to keep swapping over when I'm home and if I forget, my phone is out of commission.
All I want is to get out of my contract. I feel that I have upheld my side of the contract by paying my bill, but I am not being provided with the service I'm paying for, so in my opinion Vodafone is in breach of their side of the contract. Of course its not as easy as this, these companies protect themselves with little thought to the lack of service and inconvenience to their customers.

i have been with vodafone for 3 years and just had problem after problem with them. Yesterday at 3pm 26/1/11 all vodafone phones in Bathurst NSW lost all reception. Its now 2.30Pm, 23.5 hrs later and vodafone have just said that there working on it... last night (australia day) i couldnt even call a cab to get home. unexceptable.. and i bet they wont compensate my bill either.

Currently working in the Parlimentry Triangle with limited or no mobile or internet coverage!
This is a joke

My phone cuts out right in the middle of the CBD. How can i not have reception on Sydney Harbour Bridge!?!?
i'm so sick of missing calls when I have my phone in my hand and it doesn't ring
I'm sick of getting voicemails 2 days later
I'M SICK OF VODAPHONE

Vodafail did not meet the TIO's deadline to contact me. So now the TIO has escalated my case. Just barely on my 2nd month on a 24 month hell. I want to exit now! Hold on. Maybe Vodafone was trying contact me all along. They were just unable to BECAUSE THERE IS A PROBLEM WITH THEIR NETWORK! SUPER FAIL!

I have been consistently experiencing poor data service and drop-out of my voice service (sometimes degraded to SOS service) on various locations along the entire section of the Illawarra line from my home in Engadine into the CBD. I wanted to have my Blackberry Storm unlocked so that I can switch to another provider as soon as my contract expires. The Vodafone store manager at Westfield Miranda who was quite rude, arrogant and unfriendly to my wife and I, told us that he cannot do it and I must go online to have it unlocked. He told us the Blackberry and my wife's Samsung phone would be unlocked for free. When I went online, the Vodafone unlocking site tells me I must pay $25. Either the store manager doesn't know his job, or he was lying to get us out of his shop. I dont expect I will get a response to the email, but hey, I have to try. If this is not resolved in the next week or so, I see little alternative but to join the Vodafone class action suit, and hope that will bring about some real change to Vodafones poor network and customer service.

*constant drop out
*poor battery life
*billing issues
Sept/Oct 2010, i was charged $600 each month ($1200 total) for data

I moved to telstra, my contract with vodafail expires in march until then i will pay the monthly minimum

filthy with how i was ripped off, i thought i was the only one

I have no reception at home or Work. Hornsby and Wahroonga.

Havent had any reception for past 24hrs, attended local vodafone store to be told that technicians are working on problem but sales guy had no idea of when problem would be fixed. Sales guy said no idea if customers would be compensated in any way, no idea whether vodafone would be able to contact me with enticement to stay with service as contract almost up. He scrawled my details onto a page with about 20 other numbers and names handwritten. He didnt even try to appease me and was more disinterested than anything.
Sick of short battery life, delayed voice messages and drop outs! this has been worse in recent years, Ive been with them for 16 years-all fool me!!

I now have a TIO reference number, and want to pursue the matter with Voda, but of course, I CANT EVEN SPEAK TO A PERSON. It's just a long hold wait, followed by a messaging service to leave your number for a call back.

Oh, and 3 days later, they haven't called back. This is beyond a joke.

With no coverage at my business (previously reported and for which Vodafone will not do anything), I am now resorting to connecting with some of my customers and suppliers by text using Skype over the internet. I am paying for Vodafail to provide NO service, I am paying for my broadband connection and I am having to pay a small fee to Skype for a service I should have to fuss with. To receive texts, I have to walk 100 metres up the hill for coverage, which I do several times a day to see who's trying to contact me. Calls constantly dropping out but this has become so normal as to be almost commonplace.

Not able to make a call for 2 hours yesterday at Palm Beach.

Calls constantly dropping out, messages, both text and voice, being received up to two days late, just infuriating!

My 3G signal is forever dropping out. I can be sitting in the exact same place and have full 3G bars just to have it switch to roaming in a matter of seconds. Whilst I did have some problems with the signal with 3 mobile it was nothing close to the 5 times at least problems I have now. This is ridiculous. If I didn't still have a year and a half on my contract I would be switching immediatley.

Have had bad reception for goodness knows how long. Finally called them last friday and they said give them a week to fix it. I have given them time and at first it appeared as if my reception was improving but it would go from full reception to no recpetion. And now for the last 24 hours i have had no network. I am furious and will be walking into the store today to sort this out, as iam unable to call them due to my phone having no network.

I am with 3 which is now lumped in with Vodaphone. I get poor signal strength, dropouts, being charged for data roaming as a result of insufficient 3 coverage.

3G drop out while at home. First they tell me it's due to 3G upgrades in the area but I never had a problem before. When I try to get out of the contract they blame it on my iphone and it's not their problem. AARRGHH!!!

I got out of the 2 contracts, now I want the handsets unlocked. The only way to pay is via a credit card, but they dont accept a Commonwealth Bank of Australia credit card. I was told to find someone who has another credit card and get them to pay for it, and me pay them back. Bloody disgraceful, 50 minutes on the phone to the pricks and they still wouldnt take my card, so I am stuck with 2 phones locked to their shit network

I haven't been able to send an email thru the SMTP vodafone server for, like, 6 months... anyone else?
I was told that the Vodafone server was blocked by every mail carrier due to spam & security issues...
so much for my iPhone and data allowance making my life easier!!

zero service! can't call anyone or organise anything

There is currently no reception for Vodafone Customers in Bathurst.... massive fail.

Last time this happened was in 2009 and Bathurst Vodafone users did not have reception for 3 days

The mess im in is like worse than spewing after a night out on the drink!!!
Get it together vodafone and employ real people not answering talk back machines!! Lara needs to be booted!!! So does the CEO!!!!

Okay here we go. These guys are total tools. Sign up for a contract, says first 6 months are half price. Yeah cool, right. Get the bill and I am charged at the full rate. Now this is where the fun begins. Spend one hour on hold with that Lara saying "Hang in there, we will be with you soon". How damn Soon Lara??????? Then I call them back in the morning, another 30 minutes on hold before I give up. Then I send them a email. Have they responded? No. Now Im pushing about another 30 minutes on hold. FFS Voda, get it together. Heres Lara saying Hang in there, we will be with you really soon. And they want me to get a Mobile phone of them on Contract as well? Idiots, thats the only words I can use to describe them right now. Absolutely appalling customer service to spend this long on hold when there damn sales lines go straight through.

Suddenly as of 5pm yesterday (26th) no coverage in Bathurst. Vodafone network not showing up on network searches, nothing on the vodafone website

After being on hold for 3 hours , I am advised that the information that I was provided was wrong and I will have to call them within 48 hours regarding the same.

Clean my SIM with my finger (Its quite well protected in my iphone I think).
Use 2G not 3G? 2 months free? Should be more than that.


Response (Tamra) 27/01/2011 08:10 AM
Hi XXXXXX,

Thank you for your email.

I advise there have been some issues with 3G accessibility in some areas in recent times.

Vodafone are currently upgrading and enhancing the network to resolve this issue, I can advise that last weekend we did launch our new 850 network in Sydney and surrounding suburbs. We plan to have all new network sites installed and running by the end of March.

I suggest that you do a manual reset by turning off your handset, take the sim card out, wipe the copper part of the sim with your fingers, place back in and then turn your phone back on. This will reconnect you to the network and every so often it is a good idea to clean your sim card. Also while work is being done on the network I recommend that you change the settings on your handset to the 2G network only. This will reduce call drop outs and improve coverage as it will stop the phone switching between the two networks 3G and 2G.

Vodafone endeavour to provide only the best service to our customers and we sincerely regret any inconvenience caused to you as a result of this issue.

Please be assured that our technicians treat issues such as this as a matter of urgency to ensure that the service is fully restored for all Vodafone customers as soon as possible.

As goodwill a offer I have placed 2 months free access on your account, you will see this credit on your next invoice.

Kind regards,

Tamra
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

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We have approximately 30 company phones with VF. We have all experienced repeated call dropouts. Calls dropout when a SMS message comes through. Voicemail can come through imediatly or up to a day later. We have found we have poor service coverage in City areas. There are constant inexplicable signal dropouts. Directory service SMS's don't come through and when you ring back you get 2 messages directly?!!
I am working to move our companies phone service away from VF as the overall service is well below unsatisfactory and we have all grown sick and tired of it...

Poor 3G performance. Sluggish performance and sometimes pages won't even load. Extremely frustrating.

Just moved to a new house in kinross. Signal indicator consistantly indicates 3g coverage with fair to good signal strength. You wouldn't know it from the complete inability to send or recieve any form of data. I transferred from 3 to vodafone on the promise that coverage and service would be of the same standard thay I had recieved from 3, as the two companies were in the process of merging. What a mistake that was...

I don't know what avenues I have available to me, but I will definately be exploring all my options now I've discovered that I'm not the only one experiencing these issues.

Continously drops phone calls. I can not have a reception for longer then 20mins without my reception droping

In Gungahlin, i have to attempt to call someone atleast 3 times before i am able to get a line out

I always get Sms late.

I just wish i had a service provider who actually gave me a phone service and not just something that works occassionally

I was with Telstra and had great coverage Australia wide. Switched to Vodafone to save some coin and have had numerous problems with poor reception in many areas incl the CBD, calls dropping out and messages arriving days after they were sent.

I'm beyond frustration and in the process of returning to Telstra.

HALF MY SUBURB does not have ANY 3G reception. It had 3G+HSDPA full bars a few months back (of course it dropped out all the time despite maximum signal). Fail network. Now I have $100+ of credit expiring next month and NO WAY to use it.

oh and they also need to stop outsourcing to India FFS!