Everytime I am ready to make a call my phone reads as having full coverage (all bars) but when I press the call button it goes down to one bar and either wont connect or when I receive a call it does the same thing. I basically have to play phone tag with whoever is calling me. The same with the mobile internet! Very frustrating!!

I'm sure I'm only reapeating what everyone else has been saying...continual dropouts, failed connections, voicemail notifications being received days late.

I've been a vodafone customer since they first launched in Australia...come the end of my latest contract I will be moving to another carrier.

What a shame that what was once such a great service and company has been reduced to where they are.

Apart from talking (uselessly) to a robot vodafail's phone numbers don't answer for hours if called, when they do answer it's usually by an offshore heavily foreign accented person who sounds like he learned English from reading comic books or the back of cornflakes packets.

Email is my preferred way to contact people, whether it's friends, family or business. One can write a message, read it prior to sending for correction & then keep a record of what was said. Vodafail has the below message on their site for email contact ---

Contact Us

Apologies, but our email form is temporarily out of order.

To talk with someone directly, please call 1555 from your mobile or 1300 650410 from any other phone.
You may also wish to view our full list of contact numbers for specific enquiries.

Not sure if they ever had an email contact, certainly this has been showing on the site for a very long time. Total disregard for their customers, "Just give us ya money & don't complain because we don't give a shit" is their attitude.

I have too signed up for vodafone thinking it would be a better dealer and coverage and reception wise was good as they tell me. Using my 3G to connect at times is shocking and takes long to load or even not load at all. Fase advertisement and if i knew any better i wouldnt have gone with vodafone. Customer service is shocking too, long waits and you get handball around to get a problem solve and you have to repeat yourself 20 times what the issue is and still it doesnt get solved.

I am so disgusted by the whole Voda media atm... get your act together Voda...
I still can't get in contact with customer care after i waited more than 1 hour (5 attempts) on the phone... ****** bull**** "hangin' there - I'll be with you shortly!" - as STUPID Lara says! I am hangin.... where's the answer???????

I feel so upset when my friends' phones pick up the reception but my phone can't (we are using the same phone, Apple fans). I just signed up with Vodafone 5 weeks ago, and I have the reception problem almost every day.

Jimmy

I changed to Vodafone prepaid mobile & wireless internet in Jume 2010 being told by one of the sdalespeople that the coverage for both will be strong. I live in Melbourne my suburb is a very established area and can never get a clear reception on either. Both services are always dropping out and I use both for personal & business reasons. They treat customers with disrespect as well when trying to talk with a customer service rep. They would have to be without any doubt the worst company I have ever dealt with. James

Managed to get a $174.79 credit for data charges overseas as it was explained and roaming activated at the North Sydney store in Greenwood Plaza that calls would come out of my post pay credit then once that was used I would pay on top of that but that wasn't the way it worked. You pay for ALL overseas costs on top of you regular cap.
Well that was back in Sept and the credit was meant to be applied to Oct account, then Nov account and again Dec account balances. It's a monthly process of ringing up and going through it all again and I'm readying myself for this months call.

I have had terrible trouble with call coverage, causing excess voice-mail usage and consequent expense. I am living in the Brisbane area this never happens with my work phone on optus, and I don't think they are much chop either but at least it works..

I have had massive data useage recently. I have had to to manually switch on & off my data connection/synchronisation on applications (HTC magic) as failed attempts to download files/email has caused massive re-attempts and excess data usage.

I receive robotic messages from Vodafone with nonsensical messages. I have never been contacted back after attempts to contact them.

f*&K me where do I start??? well I will point out the obvious first, their data is seriously so fucked up that dail up internet is faster then this bullshit!!! 2nd, their customer service all based in india and most of the time they dont know what they are talking about and dont give a shit about your problem because I am sure 100's and even 1000's per day call their fuckin call centre in Mumbai, India...
3rd, this recent issue with Vodafone in the news about some security breach, seriously WTF?
I am sure there is a shit load more issues, if I list all of them I am sure I will be typing all fuckin day! fuck I hate vodafone right now....
I am currently on hold at the moment YAY! I swear those fuckers owes me approx 40hrs of my time which I have spent on hold with those sons of bitches!!!

I've only been with Vodafone since October, but already I'm faced with the issues that everybody else seems to be having. Reception is mostly crap in my area and consistently drops from 3 bars hsdpa to 1 bar edge more than 20 times a day. This is just astounding, the reason I moved from three to Voda was to get better reception pfft bad decision. Get your act together Voda or else I'll be getting on my merry way like thousands of others!!

Firstly, who the f*ck names an automated answering service, and equips it with smug casual phrases and a 1-900 phone-sex voice? "HI. I'M LARA... I'M SORRY, I DIDN'T QUITE CATCH THAT. YOU'LL HAVE TO SPEAK MORE CLEARLY...." Am I the only person who wants to find this *Lara* machine and take a sledge hammer to it? Catch THIS, Lara.

Their have been countless fails, but the standouts are:
using a loophole in my story of how my phone broke to tell me that those specific circumstance meant it couldn't be replaced even though I was still under (a ridiculous) contract.

I almost never use my phone, and they conned me into a contract that had a $30 base charge, calls and texts charged on top of that. I'd been led to believe I was signing up for a $30 cap plan.

Oh, and I called them before heading overseas, after wrestling with their useless website. They assured me I was signed up to use my phone o/s. When I got over there, my phone didn't work no matter what I tried. When I rang them, they confirmed both that it wasn't working, and that according to them it should be working. That was the extent of their help. I was in the US for two weeks and they didn't fix the prob in that time.

I switched to Vodafone about 3 months ago... huge mistake... I rarely get reception at home (live in suburbia), calls constantly drop out... I work in real estate so phone reception is critical to my liveliehood... Sent emails to Vodafone customer service, no one replies... obviously they dont care and just want to continue to take my money!

Iphone users, are you aware that the iphones are primarily designed to work on Quad Band networks? Telstra Next G is the only quad band network in Australia. The iphone uses 3g (aka Tri band) that Optus and Vodafone provide as a back up system only. Using 3G forces the iphone to use alot more battery power to get signal.
If you're lucky enough like I was to have vodafone cancel your contract, sus out telstra, their plans are competitive with vodafone, same cost, just a little less data but your battery life will double, and even if you only have 1 or 2 bars of signal, you'll still get a really clear call on quad band!

Twice I have called, this morning, to Vodaphone, with regard to my lack of internet account access. This has been a problem that has been ongoing for nearly a month now. The consultant had me re-register and the problem was solved. The main issue though, was on both calls, they gave me personal account details, without me giving them an initial pin, via voice or keypad, and I did not have to offer any password or details to verify who I was.
This was after I had advised the operator that this had occurred, on the first call, and he said it would be escalated and fixed! Scary stuff, considering the account is also in my wife's name!!!

Continually drops out, poor network coverage, poor billing arrangements

Is someone actually doing something about the complaints on this page...

No reception. Unable to send or receive calls. Makes having the phone redundant. I live only 10 kms from Melbourne CBD in a major 'hub' near major hospitals. Of thousands of attempts to connect/receive, maybe one or twice in the middle of the night have given me a few minutes talk time before it cuts out again. I am paying good money, for (literally) absolutely nothing.

I spent most of yesterday on the phone to customer service only to be told my details were stored in a secure area and the passwords are now changed every 24 hours meaning it was impossible for anyone to now gain access to my personal details on file. (which include my credit card number, address, phone number car rego and so on)

My big issue is:

Everyone at Vodafone is telling me that the problem is "fixed" and my information is "now" secure.

Well it obviously was NOT secure beforehand, which is a damn big breach of the Privacy Policy which states my rights on the contract I signed. Meaning they have broken their end of the contract. However after numerous attempts to explain this to the foreign customer call operators I have been told that I am not entitled to be let out of the contract. (A contract which has been broken by its own operators)

This isn't my only problem though.

Not long ago my credit card details were stolen and used on online gambling websites across the globe. Now I use my credit card to pay for everyday expenses such as petrol, food and the occasional movie or product from Kmart. The thing is though, none of these places actually store my credit card number or details. They simply accept and process the payment.

I also used my credit card to make payments to Vodafone most months for my bill. For some time I was set up on automatic payment for the bill also. Meaning my credit card details were stored with Vodafone. Since I am still a customer, that means somewhere my credit card details are still stored on their system. I cannot think of any other place my details would be stored other than their system.

Process of elimination points the leaked credit card details straight at Vodafone.

I explained to the Customer Care operator this morning that I have bank statements showing unauthorised transactions, I also had my bank investigate the case who confirmed the credit card had been breached. I also explained that Vodafone is the only company who stores my credit card number.

All I want it my contract terminated and my details erased from their system; weather or not it is now secured.

I have a mobile number with '3', which is now a part of Vodafone. I live in Macquarie Park (2113) suburb in NSW.

About 90% of the times, my mobile has Zero signal strength throughout my house range and because of this reason, I'm pissed with the problem of either the caller not able to reach me or the calls are getting cut half the way.

Its very much annoying for me since almost 2 months.

I got myself an iPhone mid 2010 - Vodafone shop in World Square forgot to transfer me to new contract so got slugged big time for data - over $300 for first bill which was only for 10 days - tried to fix over and over and over again - customer service were not only useless but extremely rude - kept refusing to help because I would not send my password through email - was concerned about security when now know there is no security anyway lol - each month they would tell me it would be fixed for the next month and was not - long story short after literally hours waiting on hold and being transferred to Mumbai etc ended up paying approx $100 more than should have due to running out of energy trying to fight. Am considering joining the class action but who has the time? This is what big companies rely on - most people cannot spare the hours needed to rectify the situation. Time is money and my time is worth something I believe - maybe I can claim by the hour for the amount of time I have spent trying to get somebody from Vodafone to take some responsibility. I had to explain to Vodafone that as where I purchased my phone were agents of the company they were acting on behalf of the company and the company was responsible for the error - how can customer service not know the basics of consumer law? Also what's the point of having phone with internet when connection drops out constantly!

In the past six weeks or so my phone used to drop out up to five times during a 20-minute call with my mum, sometimes there was no connection to start with and today, Monday 10 January, my phone has not got connection at all, it's no point even switching it on. The phone says 'searching for network'or it says nothing at all. This is CRAP, total CRAP! Vodafone, get your act together!!!

I have been a Vodafone customer for over 10 years. For the last 12 months service has been really bad with constant dropouts. They blamed my new iPhone, I was unable to resolve any problems I had after many calls and frustrations with customer support at the corporate level. So I moved all our phones to Telstra and reception is absolutely fine on all iPhones and no problems since. We will not be paying our last bill and will take legal action to recover costs for failure to provide a service as per Vodafone's contract.

I am so sick of vodaphone! I can't wait till my contract ends, only one more month and counting down the days!!!! I am so over not having any service on my phone for days on ends, getting sms late or not at all!!! Calls breaking up or not even conecting at all!! I thought this was only happening to me, I'm so glad I'm not the only one!!

i am paying for an iphone that hardly works. i had a few problems with my phone not going on silent and switching itself off. i took it in to the local vodafone shop and the guy said for me to leave it there while they have a look. when i got my phone back it had no reception at all and quite a few scratches on it. when i got it home it didnt work so i took it back once again and i was told that i will have to pay for a new phone. after many attempts of trying to get them to fix it i gave up. im not paying my bill because i cant really use my phone when i need it the most.

I wonder if this is the "secure website' - it seems to also be listed on Google. https://teamrooms-vista.vodafone.com/SSOLogon/manual_login.jsp

All you need is a user name and a password, and you're in !
Why not have a try, or ask a friend who works at Vodafone if this is right and borrow their logins

Vodafone have sent a bill to my girlfriend which started off at around £300 to about £500 over a time period of about three months. We knew this was incorrect and decided to look at the bill and came across numbers she didn't know or even call, numbers calling for one second and also trying to say my number at 1 20 am.

I was not awake at this time in the morning nor was my girlfriend. Since she canceled her direct debit to Vodafone they have increased the bill to around £599 just because she refused to pay the bill she didn't run up and therefore has been threatened with debt collectors.

She has some evidence showing that she did not run up such a bill and even asked for a cap in front of citizens advice and they agreed to put that on and they then didn't they also canceled her contract without her approval nor did they inform her until she phoned.

Then they wanted her to pay money for re - activation she did this and then the bills started becoming like i explained earlier can anyone help me fight this as i don't know what to do.

I'm not sure how it works but many of my messages seem to have their own agenda when it comes to arriving on time. Often when I send my partner an sms (he is with Vodafone as well) it can take half a day before the message actually arrives! It could have to do with the fact that, living in the inner city of Sydney, we have very poor reception and often no coverage at all...

I have not had decent coverage in months yet they still charge me 69.95 a month

I am tired of the now constant drop outs & difficulty with my internet connection & speed. I am most unhappy with the level of customer support offered. I have called 3 times now regarding the same problem & still have not received a satisfactory answer after waiting between 45 & 50 minutes for each call. Upon expiration of my contract I will be seeking a better provider.

Phone keeps cutting out in the middle of conversation then I have no coverage

I have for four days tried to reach Customer Service with regard to a Billing enquiry. The auomatic system is the only one that can provide details of amounts due in a previous bill - how to clarify anything such as regular payments or to set up automatic payment, the wai was quoted by the on hold message as being up to 50 minutes on each of the four days I tried and on each occasion i the four days I tried to contact the company. I an PISSED OFF !

on a $29 cap. went about $5 over that amount. Instead of being $34. my bill is not $49. how does that work Vodafone? not happy at all.

Calls are being dropped, accompanied by slow internet speeds. After lodging a complaint with the TIO, I got a call from Vodafone 1 day after, unfortunatly I didnt answer the call, and the voicemail said to call 1555. After spending over 3hours + over 2 days, speaking to over 4 people, no resolution was made. I was told the area I am located in (Melbourne CDB), does not have good covereage for the particular phone I am using (HTC Ledgend on 12 month contract). They told me a phone such as the iPhone would be more suitable, or something that did not utilise 900hz? I asked them what they were going to do to help me out, seeing this phone is only 5 months old, they said to keep it and turn off the 3G. I was told "Your phone will work for phone calls, and the internet will be slow though". I asked how do I use services such as youtube and skype (all high bandwith apps) they said "Those will not work once you turn 3G off". Thats great! Great resolution guys, you tell me that it's your fault / the fault of the handset due to the covereage in this area, suggest I get an iPhone and then make no attempt to try and help me out!... Not happy!!!

Reception is utterly USELESS. I travel all over Victoria for work and on most occassions I am forced to track down a pay phone to reach my cleints, what a dead set joke. I have to put up with another 12 months of this pain. Even in places such as Beverage which is on the out skirts of Melb I constantly see SOS calls only on my phone. My brother recently switched to Telstra and I'll be doing the same as soon as I can....

My vodaphone causes dropped calls, no reception and delayed voicemail messages

dropped calls, no reception,and delayed voicemail messages... this has caused me much personal pain as I did not recieve important messages or phone calls

My wife's iPhone keeps saying "no service". She is with 3, which is now part of Vodaphone. They tell me that it's a problem with her mobile - I don't think so!

I had reception issues with 3 service at my home and work before i moved to vodafone recently. Vodafone ran fine for a month or two after which i'm having reception issues and the data services are painfully slow.
my iphone is always requiring me to turn on the airplane mode and then turn off to access the net. and no, its not my iphone thats faulty.

I am sure that someone in Vodaphone management is studying much of Vodafail. How about explaining why you take 'left over' monies out of pre-paids when users top-up. Is this your way of cashing up from new, unwise customers? And if they are temporary, overseas visitors, they ain't got a hope of reconciliation. If you must use such poor business practice then HIGHLIGHT YOUR POLICY TO THE CUSTOMER.

I really though at first this site was a harsh thing towards VF, but now i say its not enough, more ways are needed.
My message to VF, till when?
Till when ill have my parents trying to call me from overseas, with no reply from my side.
Till when ill have to spend tens of dollars calling 3-4 times for a call that was enough to be done in one call?
I have advertised my car for sell over 2 weeks ago, i cant prove it, but im starting to suspect that buyers are trying to call me = no reception.
I really wonder if VF really do have aplan for this situation???!!

Hello Vodafone... can you spell I N T E G R I T Y...? Do you know what it means? It means DO WHAT YOU SAY YOU ARE GOING TO DO. That means... provide the service that you contracted to provide to the customer. Your lack of INTEGRITY is the sole reason for all of the flak you are getting on this and other forums. You are clearly in breach of the TRADE PRACTICES ACT dear Mr. Vodafone. Misrepresentation and fraud are reasons why contract parties may cancel their contracts unilaterally. I'm canceling mine. Sue me.

I am only a VF mobile broadband internet user; i don't have a phone account with them. Yet everything I want to do - like close the account - can only be done, first off, by entering your Mobile number! So if you click on their link (only a popup, anyway, disappearing from one second to the next) to "Manage" your "Prepaid Mobile Broadband", you get straightaway asked to enter your VF mobile phone number before anything else can happen! Plain crazy and arrogant! So it seems like I have to phone them to get anywhere - which, by the sounds of it, is only a dive into a gelatinous hell.

My home sits smack in the middle of a major Perth suburb. Vodafone's coverage map shows my area is covered by 2G/3G service. I cannot make or receive calls from inside my home or front the front or back yards. Totally unacceptable coverage. I am one year into a 2 year service agreement. The reported security breach regarding customer details just adds insult to injury. Surely Vodafone are in breach of the Trade Practices Act? They certainly appear to have breached their own privacy policy. My legal advice is that I can unilaterally cancel my contract because they are in breach of same. Has anyone else pursued this line of attack?

worst network and customer care is SO rude and unhelpful, someone please close down this company or atleast move it out of Australia.... PLEASE

Poor reception, calls dropping out, unable to be contacted by other people, slow data. Pretty poor for one of, if not the biggest mobile network in the world.

Have been promised 3G network in Launceston, Tas for 3 yrs, still only getting a poor EDGE network! Now today find out that my details have been placed online.

VERY fustrating to know that in the 21 century in a developed country like Australia a Network company the size of Vodafone is providing such appoling service for soo long!

Vodafone & iPhone dont match

First off, I signed up for a HTC legend on a $29 cap, and it was supposed to come with monthly 1GB free internet but this didn't happen. I was only getting 50mb a month, which led to my bills being way more than it should be. This was never resolved.

Secondly, upon purchasing and signing up I tried to log onto the vodafone website to manage my account online. It didn't work, and it seemed as if my number had already been registered. This took about a week to resolve after visits to vodafone stores and phone calls and online help.

Thirdly, I keep getting messages and calls looking for people who I presume; used to have this number.

Fourthly, just recently, reception has been nothing but fail. It started a couple of weeks ago where I had no reception for a couple of hours on a saturday. Now my messages struggle to get sent, people cannot seem to call me even when my reception bar is almost full, etc etc.

Lastly, I hear my information is very readily available to others due to Vodafone's poor security.

I feel that we deserve at least some sort of compensation, or termination of my plan.

Their call centre is absolutely hopeless - no way of getting through. Was on hold for 3 hours the other day (had phone on speaker whilst working) and in the end got a message saying sorry our lines have now closed for the day and you will need to call back tomorrow. I think I could call at 9am and be on hold till 6pm and get the closed message! Then if they do answer you will be in the wrong section (because Lara never has the right option) and you go to the back of the hold queue in the supposed right section. Am expecting a delivery of a replacement phone and was told it would arrive by courier on Friday. Waited around all day for it and guess what - yep it never arrived! So now i've decided we'll just see what Monday brings as given up trying to get in contact.

***********PRIVACY WARNING**********

Without releasing the personals details of others I have been waiting for the right opportunity to expose a certain event I have experienced on the Vodafone Network. Yes I have all the regular problems, drop outs, poor reception even in prime locations, connection delays and so on. But the most concerning of all issues was my recent experience with voicemail. I have been on multiple occasions listening to my voicemail box to retrieve my messages and the most absurd thing happened. I began to hear messages which had nothing to do with me, in fact after listening for a while I discovered I was somehow patched into Vodafones message server and I was being streamed message after message which belonged to almost anyone and everyone. I was able to record details of individuals, their personal lifes, contacts and who they were talking to. Everything from the average joe to local politicians. After this occurred I began to freak out, what if others can hear my messages, what if this error has occurred before. While I waited sometime thinking to myself what to do about this it happened again. Another call to voicemail and instead of my messages endless playback of message after message belonging to everyone else. This only stopped when I decided to hang up and no input controls such as delete or skip message would work.

VERY VERY VERY SCARY.

There are more instalments to this saga, including vodafone's denial and ignorant responses, unfortunately at this stage I will have to post that later.
Also want to point out, vodafone have poorly managed their merger with the three network, their reception is extremely bad when compared to both Optus and Telstra, internet service is very poor both speed and reception wise. DO NOT USE VODAFONE.

***********PRIVACY WARNING**********

Cant call without been dropped. Have to call again and again.

I just want to say that life is too short to be complaining bout the little things that is not as important.

GET OVER IT. It was just ONE day that the network outage was down. Not even one day but a few hours, and everyone's life just turned upside down. Well, I've got news for you - Such is Life.

There are many poor people in the world, people dying all over the world, floods happening all over & so many natural causes. Why don't people invest their time in that & help the disadvantage people of the world.

Just have a think about that.

Peace be with you all.

Vodafone cut off my phone and gave my number to someone else in September. Someone at a senior level went into my account, cut off my number (ie disabled my account) and gave my number to a customer they were signing up. It took DAYS on hold - one day I was on hold for SIX hours to get through to some operator in India who then handballed me to various departments, and no one could help me. I couldn't call from my Vodafone - they'd cut my service. So had to tie up (And pay for) my landline to contact them about the mess they'd created.
Eventually I went into the local Vodafone shop - three days in a row - to use their phone. They were very helpful and they USED THEIR OWN PHONES AND PHONE CREDIT to get my number back.

I got my number back. They Vodafone billed me $460 for service cancellation!

I got the disconnection/contract cancellation charge reversed and I was told, as compensation, that I would get the following month free. The bill came in for that 'free' month at $463.00! I'm on a $29 cap!
I called again - only two hours on hold this time. I was told that the person who had authorised the month's free credit had left the company and left no notes. I pointed out that had been billed incorrectly ($7 to retrieve voicemail? Hello?) and after a few more hours on hold came back with an offer of $463 phone credit - but not get my money refunded nor would they agree to release me from my contract (I was over it by this stage) .
I agreed to the credit - about 15months worth.
The next day they debited $29 from my account - my monthly charge.
Added to this was an overseas trip when my roaming failed. I was unable to receive calls, conduct business or receive necessary text messages to do banking/book flights etc.

Vodafone has since agreed to refund ALL the money they've incorrectly taken from me - $463 plus $29 =$492. They said they could do this in 10 working days, which, after negotiation, I got down to five. The money hasn't come through yet - stay tuned. I asked again to be released from my contract but they refused.
I have yet to discuss with Vodafone compensation for distress, loss of income (I run my own business and spent days away from it at a crucial time trying to get my phone number back - which by the way was on all my business materials). The people on the front line - the ONLY human beings I was able to talk to face to face were at the retail outlet and did what they could to help... - what about their distress? I wasn't the first customer to come in with a service complaint.
If I could get out of my contract I would, and I if there's a class action happening, I'm in: (PERSONAL DETAILS REMOVED - Vodafail.com Team).

Jinny, NT

I had one of those 24month contract for wireless internet. I live in Camberwell, which is only an 11min drive to the CBD. In those 24months I barely got one bar, never got more than 10mins on the net before it crashed, when I called them (after waiting for almost 30mins) they argued with me and told me i was in a full-coverage area!!!!
They didnt believe me, how arrogant......
Anyway I kept my head down and saw out the contract, My god it was party time on the very last day of that contract...
My advice "WARN EVERYONE YOU KNOW NEVER TO SIGN UP WITH VODAFONE"

Got a vodafone $29 recharge card on friday 9/12/10 to recharge my broadband.By sat 10/12/10.There was no credit left!!Rang vodafone on my mobile on the monday waited 40minutes for them to answer.Was told i was in the wrong section he tanfered me through.In the process he cut me off.This happened TWICE!!When I am successfully on the net my vodafone braodband often cuts me off.Especialy when I'm in the middle of an e-mail.Or skips letters when i am typing.

Phone calls have trouble conneting and the broadband for my computer is utter crap

Omg I thought I was the only one but I'm not!
I'm in a situation where they want me to pay, get this, 500 odd dollars on usage which I "supposedly" used...like fuck that, I'm not paying half a grand! Who do they think they're fooling? I'm on a $29 cap for fuck's sake, honestly...I cannot comprehend how I could have used THAT much! It infuriates me, because when I went into a Vodafail outlet to get some help, all they could do was show me my bill and tell me that I've "evidently" gone over my cap. Yeah right, like $500 over, seriously? I don't even make international calls!
Now they've barred my phone from making outgoing calls/txts...bastards. They tell me that the only way the issue can be resolved is if I pay up...I refuse to. No way is my money going towards something which I didn't even pay for.

On the south coast and absolutely no reception, too bad if something happens to my kids at the beach and I can't call anyone for help...I have wasted hours on hold waiting for help with bills and overcharging, only to hear promises of call backs that never happen.
SmS's that don't send or ones that take days to be received....absolute shit!!!

Grr...just bought a book via Kindle for my iPad and whammo, reception is dropped, again. Then I get a page telling me I have to recharge. That is dishonest, it should be a page to say their network has collapsed again instead of trying to get more money out of us. I'll have to resort to physical book and squint. These outages are occuring for a couple of hours a day. Do we get a refund.

my details were accessed by a voda employee; phone number and password changed. when investigation was done by the Vodafone, apparently staff did not know that they could not do whatever they feel like to people's contracts and accounts. NOT ACCEPTABLE! SIMPLE COMMON SENSE ?!? I spent 3 days in the vodafone trying to figure ou what on earth was happening to my business number. + the usual monthly network fall out and data service often drops out in the CBD area.

Rang urgently to get local police station number (Triple 000 is hopeless) and after much fumbling about by call centre guy, I was put through to someone's PRIVATE ADDRESS!!!! Just as well it wasn't life threatening! I was disgusted and have had enough. I then went to lodge a written complaint and their 'complaint form is not activated' on their website!! That is it now Vodaphone! It is off to the Telecommunications Ombudsman for you!

It takes 4-5 days to get voicemails through and can take up to 5 mins to load my emails. Not very happy. I travel a lot through North Queensland and there are so many towns that have no reception at all, though I have reception on the highway, go figure. Also, I can't use the 3G network as it simply does not work in Townsville. What is the point of having the 3G network if it doesn't work? The other day my fiancee called my phone and on his end, it rang; on my end, not even a missed call.

Even though my coverage shows all bars, often cannot send text messages and the browsing is a joke.

I have been on a contract with vodafail since may 2010 and the issues have been endless. to start i live in metro ACT and the coverage is useless, i don't even have service at my house... second my number keeps getting called from different locations all over Australia, a wire cross over or something and forget talking to someone about it they just kept handing me off to the next useless person. The internet is painful to use and they wont cover anything under the extended warranty i took out and pay extra for various stupid reasons Even know the sales person told me it covered everything)and now this confidence breach, you have to be kidding me. We are people not just $$$ i think even pathetic 'Lara' could even understand that.
Not impressed! I want out!

Vodafone used to be reputable and a great carrier.... in the past year or so I have encountered a lot of issues with network coverage. It takes ages to load internet on the 3G network and calls are constantly dropping out. They have all the time and money in the world to support a cricket team but cannot even service their clients.

I am disgusted and worried about the media speculation about the leaking of customers information and find it appuling that their functionality to send a complaint/email via their website has been removed. I have called 1555 and there is a automated message at the begining of the call stating that 'Vodafone values their customers and stores information safely'. i did not get a clear indication from this message if the information had been accessed by unsavoury characters in our community... I then waited on hold for 45 mins (i know it was stupid waiting that long). before i gave up. Communication FAIL from VODAFAIL. There is also a pathetic attempt of an explanation on their website which yet again is unclear .

Thank goodness i got out of my vodafail contract by pretending i already had it approved and was told to send the phone back! I was in Melbourne and reception was ok but then moved to Bendigo and it was hopeless even though they told me it was fine the calls would drop out constantantly and using the internet was painful. You may be cheap vodafail but its not worth it when you caant make a call and you cant even talk to a real person - Lara needs to be put to rest. The vodafail shops in Bendigo and Shepparton have both closed down - a sign of things to come...........

Have been changed from Three to Vodafail three weeks ago. Went camping for a week, my husbands 18month old workman phone also on Vodaphone, perfect coverage, my brand new phone absolutely nothing unless I was on top of a very high mountain

I had been a long-term 3 customer and didnt have too many problems with them at all. When i went for a phone upgrade, I was encouraged to jump on the Vodafone network, as they had already bought 3 out.
It was ridiculous, but i had to go through all of the security checks then and there, and waited for 1.5 hours for what was essentially a phone upgrade with the same company!
For the 2 months that i have been with Vodafail, my calls constantly drop out (i'm in Brisbane southside), and have a very low opinion of the company.
I'm also willing to blame Vodafail for the Australian cricket team doing so poorly...after all, they have just become major sponsor!

I m using vodafone for last 6 weeks. I was offered an iphone with promising 3G coverage in my area. But there is no such coverage any where near my place. Then i tried to speak someone from vodafone i never got the setisfactory solution for this. And once i had to hang up after waitin on care line on hold for more than 1.5 hours. Which unbeliveable.. And customer care representive doesn't help out much!! N its not just that ;)

No coverage in my house. It's raining all the time so I have to go out and stand in the rain to make calls. Internet on my phone only works when it takes it's fancy. I keep getting very big bills that I know I could not have possibly ran up with out constantly calling international. Every time I go in store to talk to someone they tell me I have to call the customer care number which I sit on for a hour trying to talk to someone but never get anywhere. My sister and a friend are having the same problem and my sister keeps getting charged twice for bills as they say she hasn't paid which is absolute rubbish and they won't help her or listen to her. Absolute rubbish!!!!

Well where to start?,, I have been a loyal customer with vodafone for the last 15 years, where we have had some pain along the years, but boy or boy, nothing compares to today's "vodapain", when you have a problem you'd better call your butcher, as any of the vodafone call centres take just over half hour to answer the phone, and thereafter another 1 hour to communicate to some rather stranger in another planet. Now this did not happen years ago when vodafone had all call centers in Australia, I have had numerous disputes and battles, that came to conclusion that best option is to move along, and change carrier.
vodapain should never merged with any other telco (3), if you are not prepared to cater for services on your own.
Your loss...

ive been with vodafone for many years now and it just appears to be gettin worse,i never get decent network coverage... i go remotely anywhere near the outskirts of town and it drops reception..... thime the network is actually the thats if at all the service is running.... there is constant down times in there service and they still dont hesitate to charge for it even tho the service is down... not impressed

I hope the woman who supplied Lara's voice hangs her head in shame.

Im over their poor service, there lies, there shit reasons on why they cant "DO" anything to help me, them leaking our details over the internet. There crap. I WOULD NEVER RECOMMEND THEM TO ANYONE!

ive been with vodafone for 5 years now never had a major drama until the last 2 months. im using prepaid and for starters i get over charged for my calls and msg's especially when i recieve the "low credit" msg. My "free" data isnt used until my actually credit runs out so if want to check my emails i get charged for the data usage even though 4 times ive been to 3 different voda shops and to get it looked into and get told the same rubbish.
Ive called numorus times to the call centres, waste of time.
And like everybody else my reception is crap at the best of times and 3G basically doesnt exsist anymore.
Vodafone, advice: get ya stuff fixed, dont leave everybody in the dark and most of all dont have your friggin call centres overseas. Youve lost a customer.

No coverage in my house. It's raining all the time so I have to go out and stand in the rain to make calls. Internet on my phone only works when it takes it's fancy. I keep getting very big bills that I know I could not have possibly ran up with out constantly calling international. Every time I go in store to talk to someone they tell me I have to call the customer care number which I sit on for a hour trying to talk to someone but never get anywhere. My sister and a friend are having the same problem and my sister keeps getting charged twice for bills as they say she hasn't paid which is absolute rubbish and they won't help her or listen to her. Absolute rubbish!!!!

I had a Vodafone broadband bundle with usb on a 24 month contract, was only able to use it about 8 times. Rarely got signal both here and down south where the networks are supposedly 'better'. When i eventually did get some form of connection it was at Dial-Up speed!! and then after 5 minutes the signal was just dropped anyway. Contacted Vodafone on many occasions to try and get a solution but they just told me it was a problem with the area i was in (even tho i have a notebook and am in all sorts of areas all the time!!!) When my plan was finally over and i could finally stop wasting money on something that was useless, i had to ring them and deal with almost an hour of a customer service rep trying to sell me the 'new wifi' thing that will make reception 'so much better' NO THANKS!!!! Would love my money back for the 24 months of unused internet at $49.95 a month!!! Ha a 5gb Limit that i was never going to reach because i would never be able to connect to the internet!!!
SO BUYER BEWARE DON'T GET ANY VODAFONE INTERNET PLANS!!!

Cant update facebook, cant get emails, very poor reception and I have never had more than 3 bars of signal strength since joining Vodafone's 3g network

I bought mobile broadband to use at my school next year, as we just got laptops issued. The coverage guide on the vodafone site said i would get good 3G coverage. I get none, and my school is 10 minutes out of the CBD. epic vodafail

constant drop outs all over sydney
cant wait to change carriers
NEVER AGAIN VODAFONE!!!!!!!

In addition to my last post, having read some of other people's problems, just reminded me that I also have tried to send picture and text messages that don't reach people, I get put on hold until I can't stand it anymore and hang up, and my dropouts have been going on for as long as I can remember. I just thought it was common in many telcos! I also have had my voicemail divert straight to msg bank when I have my phone on all the time and live close to the city. I was unable to retrieve voicemail whilst overseas, but could sent text messages. NO, I am not trying to milk the system and weasle out of a contract, in fact my 12 month contract is nearly finished so won't return to VF.

ive been with vodafone for 5 years now never had a major drama until the last 2 months. im using prepaid and for starters i get over charged for my calls and msg's especially when i recieve the "low credit" msg. My "free" data isnt used until my actually credit runs out so if want to check my emails i get charged for the data usage even though 4 times ive been to 3 different voda shops and to get it looked into and get told the same rubbish.
Ive called numorus times to the call centres, waste of time.
And like everybody else my reception is crap at the best of times and 3G basically doesnt exsist anymore.
Vodafone, advice: get ya stuff fixed, dont leave everybody in the dark and most of all dont have your friggin call centres overseas. Youve lost a customer.

My vodafone bill that was sent via email is completely different from what is states when I log in!!!! I wont be resigning with Vodafone and I have been a customer for nearly 10years!!!! I have had numerous amounts of trouble with my phone dropping out during mid conversation, I have not received texts and also I cant call during certain times. Its not good enough, I have currently been stuck on hold for 10mins to discuss these issues and I predict I will be on hold for a much longer time!!!!!

Apart from "network loss" notificatiopns atleast 5 times a day.. now you're sending me 3am "bonus bank" money! I leave my phone on at night because I have two family members who are extremely ill.. Not to be woken by Vodafone every night in fear it's someone contacting me to tell me something has happened to one of them! I suggest a MASS BOYCOT!!! Leave vodafone, transport your number to another telecommunications provider..

Im sick and tired of people bitching, I have been a long time customer of Vodafone for four years and have never had a problem until now. Whatever the cause is it will be fixed, so stop your whining, OMGZ I CANT GET ON TWITTER.

i swopped from 3 to vodaphone....got conned into it by the sales person. been with them for 2 days. what a great time to swop. thanks for being inconsiderate idiots vodaphone.

ok all carriers have issues...but heres my point from being someone who used to work in the industry.
one yes the call centre support number is crap simce it moved from tassie some years ago.
the systems they use siebel is crap constantly failing. it failed for months when first released.
previous systems were so easy to use

Staff in the telco industry hate calling dealer support as they are hard to hear and yes they dont speak english well....
please remember the staff in the telco industry dont make the issues it usually is the network as a issue we understand and share your pain.

accessing personal info yes it has a web portal and only vodafone store have full access to billing calls ecetera.

VHA as they want to be known have people who dont know vodafones systems trying to help stores as they are brought from three (hutch)
The amount of information from vodafone and training is rubbish there training material is incomplete and has a massive issue with too much unecessary information.
other carriers have very easy to follow and easy to see any issues when processing conections.

words of advice
go through the confirmation with the staff and get all the relevant brochures regarding you plan and make sure the staff know what they are talking about they are the professional and should know this information inside and out.
a easy way is to ask them if they are on the ball ask them call rates and flagfall and txt and pxt msg costs if they know this then you have staff who are knowledgeable with the plans and network.
(confirmation of understanding is something you sign to say you understand all the terms call rates and what you have applied for make sure the copy is given to you)

2nd buy a prepaid sim to check coverage or get a month by month account one you can cancel at anytime to check the reliability of the network

3 if you cant check on you current providers phone select network select manual search and see what names come up

4 ask about what happens if i get no coverage as you are signing up.
as other carriers have a satisfaction guarantee.

Got over charged $600 dollars saying my bill was over the cap when i hardly use the phone. Called bloody vodafone and spoke to some rude dude in india saying i needed to pay it, or else, so i didnt pay it as mark of distcust and called back, got to a different section and they said "oh sorry, it was a glitch in the system and we'll wip that for you.
How can i cancel my contract as this keeps on happening..

Cheers

Ev

used vodafone for over 10 years.Many frustrations
Very frustrated that I cant send pop email on my Iphone 4.
also something is sus. try loging into vodafail.com from voda iphone. It Blocks you.
Check it out

Not receiving info texts when I request them, phone dropouts, bad coverage, unable to contact customer service via phone or email...why am I paying for this???

Im not getting any 3G coverage in my area? I got fine and awesome coverage until a few months ago, and now I never get 3G coverage at-all.

What a crap service - my new iPhone never has good coverage and the calls drop and the call center are a bunch or retards.

Stop selfishly getting more customers to clog up the network without enough investment in it -invent your money in your customers for gods sake- Nigel needed a good kicking up the bum.

oh and i'm moving to Queensland next weekend, heard reception would be as great as in Sydney as it is in Brisbane.

Hey, you know the Vodafone towers on the Pac Highway at Chatswood, what is that tower? is that a reception tower? I drove by it thinking it was and checked my phone to see how much reception I had. I had between 3 to 4 Bars.