I have consistently not been able to make or receive calls either at home or work in Canberra - with about a twenty minute drive between the two of them.

Called VodaFail on 22/12, told them I was signing up to a new plan that afternoon as I couldn't handle not having reception until after Christmas and was told they would call me back in 3 days to discuss getting out of my contract, on the alternate number I provided them with.

4/1 - they called me back on my vodafone number - not the alt. number that I told them to call given that I couldn't receive calls on my vodafail number. Now I've been told I need to wait on hold for over 30 minutes or wait for them to call me back in half an hour - most likely to have nothing fixed again.

And they're half an hour call back time is laughable - last time it was closer to three hours!

Can't take any more of their crap service, much to my disgust, i'm going to telstra

Ive been with Vodafone for years. But lately I can't even make a call in my lounge room. I walk around the house like an idiot trying to get reception. I live in albury/Wodonga. Population about 100,000.
Very frustrating. Annoyed that I'm in a contract.

i finally got my internet bill in the mail. the bill was issued on xmas eve & is due on 17th january. stupid bloody vodafone. after i've paid this bill i'm cancelling my internet service with them & vodafone can kiss my arse & shove their service up their arses.

Bad coverage, drop outs, unable to use the internet to check anything, the customer service used to get street directions (when unable to access google maps due to connection issues) costs an absolute fortune and even then the directions, are at best, completely unable to be deciphered. Angry customer here, what a waste of money!!!!!!!! The only reason i'm still with them is because I am on a contract. The worst bit is that my handset sucks....i called to buy an iphone and got COMPLETELY talked out of it and into a Samsung Jet because iphones were out of stock. The sales guy totally sucked me in. UNHAPPY!!!

i first had problems with service in march 2010. when i rang them and reported the problem i was connected to an overseas operator that had no comprehension of the problem and told me that vodafone were experiencing problems with an under sea(water) cable that had been cut. I was baffled with how an undersea cable had anything to do with a domestic mobile service. I am now quite irrate as i have been on the phone for approx 50 minutes and was paying wages for someone to cover for me while i am trying to sort out this mess, My phone is used for business and because i have no reception i have to ring vodafone from a land line, i demand to speak with a supervisor. this is not granted and i am told that the problem would be solved in a couple of weeks. with this i now ring and put in a formal complaint with the telecommunication ombudsman's office. The girl there was in disbelief when i told her the excuse made by vodafone. and recorded the complaint. within an hour i had vodafone call me and confirm that they were over loaded and had to reroute calls through different towers to keep up with demand. I told them that this is not acceptable with terms of the contract that i had signed and that they were in breach of contract and would seek legal advise over the matter. instantly i was told i would not be billed for the previous month or the current month.
now for payback. my business sells phone credit and i had informed them that i was sick of customers complaining about poor reception so i did what i thought any person would do and started handing out the ombudsman's number and encouraging people to register formal complaints

I signed up for a two year contract with vodafone, consequently paying for a phone I can hardly use. Every call drops out at some point. If a am lucky to get a few minutes of call time, the reception breaks up so it's nearly impossible to have a conversation. Crazy Johns showed me the vodfone coverage map and told me I would have 'no problem'. I could hardly use my phone between Adelaide and Queensland (even though we stayed on main highways); nothing in Coffs Harbour; and the Gold Coast coverage is dreadful.

I have been a Vodafone customer for over 10 years. I never had this much problems, the last few months have been plagued with dropped calls, no data connections. The area where I live (Hurstville) seem to be a massive black spot! even GPRS data converage is minimal and even that keeps dropping out.

Similar things happen in North Sydney and that area has one of the best coverage from my experience.

I have to constantly turn off Data connection and turn it on again to re-established connection and that's no guarantee that the connection will hold.

Disappointed!

Will be moving to Optus if these issues are not fixed soon!

After getting a call from Vodafone for our business mobile saying we can save you $40 a month we changed 23/12/10 that even took a while. We have no reception in our house which being a small business the calls are made from little else in the rural areas! It has has taken hours & days speaking to many different people only to be told the mobile is not listed under business & you go to the bottom of the que again. Finally today they ahave raised a trouble ticket and someone will call us Monday!!! So much for small business people trying to make a living.

was in Avalon last week (not in the usual black spot)tried to call, several times several numbers yet in spite of full reception could not get through to anyone-tried to SMS, same. email from 2 accounts ditto. took over 1 hour to get anyone on another ph.This has now become the norm

I shot a video about Vodafone's performance is an average situation.
http://www.youtube.com/watch?v=FY2Hf44LOoc

My story: I signed up for Vodafone about 18 months ago because my girlfriend was a big fan and we both got the $69 iPhone 3g plan when it became available.
We lived in Randwick (6km from the CDB) but we had problems with the coverage straight from the beginning. Basically I couldn't make a call inside my apartment without a dropped calls. As for using the internet it was constantly changing from 3 bars through GPRS (2.5G) to No service and back.
Back than I was a student and I didn't use the phone too much at home so it was fine, however I noticed it was gradually becoming less reliable and slower and slower to a point when when the internet totally become unusable at peak times.
My girlfriend decided to quit her contract she contacted Vodafone 4-5 times waiting someone from customer service to answer the phone for hours. At the end Vodafone let her go so now she is with Telstra. You cannot compare the the quality of the two services. No drop calls, customer service in 3 minutes, internet is about 10x faster download and 30x faster upload speeds.
I often have to use her phone to look things up and make calls.

Disclaimer: I used to be a Vodafone employee in Europe working for the network support team. While I was there Vodafone did exactly the same, it offered unlimited GPRS internet for cheap. Within 2 months the data service was unusable. The funny thing is most of us didn't have phones with GPRS, so we couldn't test it on the field.
I guess it is the same here. I suppose most Vodafone employees have blackberries. They are also located in Chatswood where I guess coverage and the 3G performance is great.

Ive woken up today to call barring on my phone. 2 weeks ago i recieved a reminder text from Vodafail advising that my bill was over due and paid the full amount requested. After 6 attempts with 'Lara' to contact a person ( no matter what option I chose after saying call barring I was referred to making a payment ) I spoke with another inept Indian who informed me that the payment had been recieved but that the amount that vodafone originally requested was incorrect and that their is currently $118.64 overdue. This number sounded familiar so while on the line I checked my current bill - $118.64 and due in 5 DAYS! When I tried to explain to this to the call centre operator he just could not grasp the concept. When I asked him to explain why, when he can confirm that the amount that was overdue he agrees has been paid, my phone still has barring activated the only response i can get out of him was that ' the 118.64 must be paid in full before the barring can be lifted.' When I asked to speak to a supevisor he informed me that there was no need as he was equipped to handle my query. When I explained to him that he wasnt he told me that I could either pay the bill or call back and speak to customer service - and wait in line again. I will not be paying this bill and I will certainly be trying to recoup some of the money I have paid over the last month for access to a network that barely has coverage and even then rarely makes it through a call. Screww you Vodafone, I really hope someone blows you up!

I have been with Vodafone since getting a phone years ago. After returning from overseas i again went back to vodafone, what a mistake!!!! My phone is forever telling me it has a 'connection error' when trying to call out - it generally takes 4-7 attempts to call someone before it dials through. Too bad if its an emergency!!! I have the text missed calls option - when people attempt to phone me it states that the phone is unavailable (mind you this is while im at work in the CBD). Text messages are sent with a delay and I will recieve picture messgages sent to me days later - upto 4 is the longest currently and thats if they are recieved at all.
I travel regularly to Coffs Harbour - according the the Vodafone website and newtwork coverage zones there is a great deal of service - i cannot recieve calls or send text while there. I travel southward and get on the highway returning to Sydney only to have texts come through while i'm in the middle of nowhere! Go figure!!!
Billing!! After making payments to my monthly bill I will still recieve texts saying I owe money and my phone will be disconnected, when calling 1555 it will say my outstanding balance is still the amount with no credit. When calling I wait 20mins then request a call back 'to my surprise 4 hours later they call me only to advise that yes my payment was recieved.
For such a large network company I dont understand how things can go so wrong. Vodafone was once a great provider but now ' bring on my contract coming to an end!!'
Lets all hope Vodafone listens to its customers and does something about it before 'Vodawhat'

I live in Cremorne in the heart of Sydney, and on a daily basis my phone cannot call or you get voice-mails much later than they did call. i cannot get out of my plan to another provider until the contract is over which i some time, i have already got rid of the broad band dongle and gone to another provider because that was so bad and coverage was even worse!

Consistently receive NO reception or ROAMING reception in areas that should be and have confirmed to be 100% perfect reception areas. Happens all over Canberra too, which is so frustrating because it always seems to happen when you need it most.

I have been with Vodafone with my mobile phone for about 12 months now.. and I thought I was alone.. Constant drop outs.. 3G internet on my phone barely works.. I lose all reception/signal in metropolitan areas during my 30 minute train ride into the city each morning.. I joke that MMS messages may take up to 72 hours to reach their destination - but it's no joke at all. I have SMS blocks - for example a 4 hour block where no SMS messages come in or out - then I receive them all at once, sometimes these SMS messages have been quite urgent, but when the sender tried to phone me, they thought my phone was off because that robot lady told them it was turned off. But it wasn't, as far as I knew I was in full reception.

This is an on-going, constant issue since I started using Vodafone, I just figured I had to sit tight and deal with this severely inferior and inadequate service.

It's truly disgusting.

Last night my girlfriend left my house to go home.She's not the most confident of drivers especially driving home at night. Also it was raining and thundering.

I asked her to call me on (vodafail) when she arrives home so I know shes home.
it usually takes 5 minutes for her to get home.10 minutes pass.. 20 minutes pass.. I begin to get worried so I phone her and ofocurse vodafail does it work and keeps on failing when im trying to phone her.I begin to get more worried and finally i recieve a call from her. She has been trying to phone me for the past 20 minutes.. Finally she gets through. Thanks alot vodafone for worrying the HELL out of me AGAIN. Cant wait to cancel .

3G dongle connects ok via HSUPA with 2 to 3 bars (I'm about 900m from the Brisbane CBD and in a valley so I guess it's a remote site) but I can't maintain a connection with skype, email or browser - I get about 1 minute of slow feed, then 2-5 minutes of waiting.
Vodafone, I've been a loyal customer for nearly 10 years, but I'm starting to consider moving... please get your act together!

even when vodafone itself claims that the network disruption limits ( depend where you are calling from) to some areas, but NEVER your area, Iwas told that the phone was having some issues - have calls drops out, and txt messages delivered hrs later. - b.t.w anyone from vodafone opendly admited that the problem started when they tried to merged their comms software with the 3 network ? -

Worst internet broadband wireless coverage area 3752 and most of the time NO INTERNET ACCESS, crappy customer service....etc etc.
This is absolute rubbish....Encourage people should leave to send vodaphone a clear message.

just waited for one hour to discuss plan, after having crappy iphone for two years, just got someone in mumbai, what kind of company are they running.. i thought my phone dropping out was the phone now i know it was vodafone.. wat a joke been with them about 9 years i think time to move on

I have been with Vodafone for over 8 years, and I can not believe the current issues I have had. I know that I have lived in the same house for over and then all of a sudden I coudln't get reception.
To make it worse, I had a massive backlog of texts and voice messages come through all at once... days later! Which meant that I was uninformed of an important birth, in which I found out 3 days later, I should have been at the hospital days before!
Not to mention having an enormous impact on business and personal responsibilities.
I couldn't bare it anymore, was having too much of an impact... I have since changed providers. Thankfully my contract had finished, but the last few months paying for a unreliable service has made things disasterous!
Now to clean and patch up Vodafone's mess they have created.

We have two mobiles and wireless 'broadband' with Vodafone. We've had monumental dramas with Vodafone, but mainly with little or no reception on the Central Coast. Vodafone (India) told me their coverage map was designed for 'marketing purposes' and not a true indication of actual phone reception. They reduced our internet fee from $49pm to $9pm after being told this was against the law in NSW. Yesterday our phone bill was reduced because Vodafone are 'upgrading their network in Terrigal/Erina for the next month' (although they don't advertise this on their site). We look forward to our contracts ending.

Extremely poor reception unless im within 1km of a relay station, data speeds are ridiculous, and dropped calls no matter where i am has become so damn frustrating!
My girlfriend changed to Telstra (from Vofafail), and the service is unbelievably good! No dropouts anymore, fast data, very good reception wherever you go..
Everytime i use my phone and it drops out, or is slower than connecting to dial-up, she shows me her phone and, my gosh.. full bloody reception each and EVERY time!
Vodafone, time to wake up. You have 2 months before i switch to Telstra.

Trying to determine remaining contract. So I attempt to use myvodafone (lost password - my bad). However it the tells me I have forgotten my mothers maiden name in my secret question. Im 44 for *%$# sake, I know my mothers maiden name. After Lara (IVR) informed me that she had technical problems and couldnt help me (3 times). I finally got through to india to get a temp password. When I did access my Vodafone I discovered that my mothers maiden name was replaced with a string of java script code (my mums maiden name wasnt java script). But alas my vodafone wont tell me my remaining contract, so back to Lara and she still hanging up on me more because she has problems. So 1 and a half hours later I am still trying find how long i've got before I can dump them...I feel her pain.

I was charged in excess of $500 for internet fees, when I was not using the internet at all on my phone - the Vodafone system was logging my phone on to the net every two hours!!!! It took 6 months for this issue to be resolved, but I will never forget this as it has affected my credit rating. Vodafone are the most difficult company to deal with - I have had to contact them four times recently and each time I have called I have been on hold for over 45 minutes and then when I finally got through to someone the line would cut out and no one would ever call back. When my contract is finished I will be going with anoyher provider - never to be with Vodafone again.

Am in an area with pair gain lines ,so no ADSL possible. Wireless is my only option.Have been with Vodofone for 12 months & had fair/good reception up to 1.2 mbps last month-now lucky if it can crack 3.5 kbps. Hopeless. Try bidding on E-Bay.yeah right...E-mails that contain any multimedia content-forget that too.Had too send this through at work. They need to be dragged over the coals for this.Not happy Jan...

Very rarely get 3G Coverage in Wooloowin. Edge Mostly.

bad reception on the line from glenfield to Sydney CBD. and also the data usage is poor as well - whats the point of having 2GB a month if I can't utilise it all, at best i'm lucky to even have used 100MB a month out of the 2GB.

i work for telstra and whilst they might charge more for their plans, I can say that they are the best network in australia and even my work mobile gets more cover than my personal voda mobile

We have 6 mobile phones in our family 5 connected to Vodafone (4 on plan) and 1 to Telstra. While away in Jervis bay the Telstra phone had constant and full reception. 4 of the 5 vodafone (the ones on plan) had little to no reception and absolutely no data. The one phone that had somewhat good reception was the little $140 prepaid phone but no data. The other 4 phones that had little or no reception 2 x iphone 4, 1 x Samsung Galaxy 1 x Samsung all contract phones.. So maybe if the little cheap prepaid has reception we all need to change over to prepaid and get better coverage? Typical get punished for being on plan!

I have been using the mobile broadband service for 9 months now. I use it at home and always have very strong to excellent signal strength. I use Skype and Yahoo messenger a great deal and find that if left idle while connected the data traffic simply stops - connection manager says Im connected but there is no data traffic web pages will not refresh, yahoo Messenger says it's disconnected. To fix the problem I have to unplug the USB stick modem and re-establish the whole connection. Other issues as well - Yahoo Messenger will not send my webcam video - similar issues with skype

Vodafail is actively and knowingly defrauding Australian customers. Promising a service, knowing that this promise is fraudulent and then lying that it is your problem with your phone or area while continuing to take your money. I was with them for 3 weeks and it was the worst company I have every had to deal with. I am so glad I did not sign up on a contract although my unlimited $99 uncapped cost $186 for three weeks! How do you explain that? I even used my own phone and did not get one from them.

Vodafail will end up a Harvard Business School Study on how to piss off and lose as many customers as possible in the shortest possible time. Good luck with the class action!

Overcharged on my phone bill

Usual stuff- bad coverage, drop outs, long wait on phone etc etc.
I am now using my vodaphone internet to search other alternative services... once I find one...I am switching...this is absolute rubbish...more people should leave to send vodaphone a clear message.

I depend on my mobile phone as my major communication method. However, reception is poor to non-existent in both my home and my places of work (inner Sydney and the inner suburbs of Sydney). Text messages take up to 36 hours to come through.

Repeated logged calls via email with Vodfone have resulted in them NOT giving me any helpful advice (e.g. answering a specific question with a tenuously related piece of boilerplate text from their website). Or my questions are simply not acknowledged at all.

I've tried to call Vodafone during times when I've had enough signal strength but that resulted in
(a) being on hold for longer than I can stand;
(b) speaking to somebody who just could not answer the questions.

This is a PAID "service" for which I am not getting an acceptable level of service.

Been on a plan for 18 months now, counting down the days that I can change to a service that will give me coverage. I am in Dapto, most of the time I am lucky to get a couple of bars but that does not stop dropped calls from happening. If I am downstairs in my house I have to sit the phone over by a window to get any reception at all, if someone calls me I then have to run upstairs before answering or I will lose the call. 3G, HA! If I stand on one leg and wave my arms towards the Sun God Mardok while uttering a chant maybe, otherwise forget about it.

Furthermore, can anyone tell me what happens if we simply tell Vodafone to stick their contracts and change telco's? We have 5 at work (a Web travco), are fed up with their useless performance and are prepared to take them on in court on our own. Where & how do we start????

Yesterday I was telemarketed by a Vodafone Direct employee (02 8061 8120) who said he was looking at my account usage and he commented that I "made a lot of calls". I told him he would have seen that over the last year about 80% of my calls are consecutive repeats to the same number at the same time due to Vodafone system failure and that their actual bill should be about a quarter of what it is. About a second later the call was terminated by him (maybe the phone dropped out?) BUT HE NEVER CALLED BACK!!!!! He had hit his complaint kill switch - HAHAHAHAHAHA - it proves the point doesn't it.

Haven't had any reception in Boondall for almost a week, when I drive 15 minutes out to surrounding suburbs I attain 1 bar of connection if I'm lucky and then all of my text messages appear. Lord knows how many calls I've missed.

The service is non-existant

Yesterday I was telemarketed by a Vodafone Direct employee (02 8061 8120) who said he was looking at my account usage and he commented that I "made a lot of calls". I told him he would have seen that over the last year about 80% of my calls are consecutive repeats to the same number at the same time due to Vodafone system failure and that their actual bill should be about a quarter of what it is. About a second later the call was terminated by him (maybe the phone dropped out?) BUT HE NEVER CALLED BACK!!!!! He had hit his complaint kill switch - HAHAHAHAHAHA - it proves the point doesn't it.

Have had USB internet with vodafone for 2 years.All was running fine up untill 3 months ago now i get poor signals and internet drops out.Tryed to ring vodafail calls drop out and when i speak to someone they inform me that there is nothing wrong with there service.Epic Fail.

Intermittently in the office(Pyrmont) with good signal and battery strength I dont get calls or TXTs until till hours latter. Have tried swapping phones, issues still present. Wish I could change networks, however its a work provided mobile and they (for reasons best known to themselves) have all our company mobiles with Vodafail, despite the ongoing issues.

losing alot of text mesages or coming through two hours or days apart and they told me i had bood coverage in tas haaaaaa

I continuously have one or two bars on my iphone, and 3G is shaky at best, i live in Canberra, on the south side, and my service is so unreliable it's shitting me to tears. I am locked into a contract till June else i would have changed carriers. I have not called customer support, feel like it'll fall on deaf ears, their service wont miraculously fix if i complain, although I'm not getting my moneys worth. Really bad.

I keep getting "No Service" on my Iphone and my Data on the phone is ridiculous, I also get dropouts on calls and whenever I call Customer Service I am always on hold for more than half an hour

Vodafone's customer service computer: "Lara".

IT IS IMPOSSIBLE TO GET THROUGH TO A REAL PERSON, BLOODY LARA WON'T SHUT UP

Sending picture messages is a joke. I sent one to a friend 4 days ago. He has never received it. I was sent picture messages on Christmas Day - they arrived 4 days later. Spent almost 5 hrs (on various occasions over the last week) on hold. Was promised someone would call back. On the occasion that a girl (who mumbled her message on my voicemail - the call, of course, went straight to voicemail) did call back, was not to be found anywhere. She asked me to call the help line - I did. No one knew who she was and there were no notes on my account. I spent 50 min on hold trying to get through. The chap who did take my call said there were no known issues with Vodafone. I laughed and hung up. I finally got through to someone in the business accounts area. he has promised a mth free, and pending the result of an enquiry by the technical dept, release from my contract. They promised to call me back on Jan 6 - but I'm not holding my breath.

Does anyone know the billing details that I can put on an invoice for my time?

I'm thinking send it in and see what happens.

usual rant here....been a loyal customer for 5+ years...now they were great in the old days but those days are long gone....could not call in or out over Chrissy no txt no mms almost zero data for almost two weeks....thats bullshit before that it was dropped calls almost every day (have the call records to prove it)laggy txt and shitty speed data all the time...had to pay my bill over the chrissy break...couldnt use the website (tried telstra 3g and vodafail) to log on...no dice.....couldnt call them (remember couldnt call in or out with either of my voda phones) so sorry vodafone your shit outa luck for my cash untill i feel like trying again...oh how i could go on......

After several experiences of ringing the Vodafail call centre in India, I have wised up to their various excuses to try and make me think a)this is a localised problem just happening in my area b) my phone may be faulty - switch it off, take the battery out and try again (and of course, lose your call to the call centre) c)I am one of the few Vodafail customers who is having ongoing problems. Don't listen to these excuses, tell them up front that you know about the NATIONWIDE debacle that is called the Vodafone network, that there are more than 10,000 people who have already signed up on this website and are ready to take a class action and that you want a credit for every month the service continues to be crap!

Dropped calls, no calls at all over Christmas, couldn't even dial 121 for voice message retrieval and text messages have arrived 2 or 3 days later, some have never arrived. As for the mobile broadband, this is a pathetic joke, even dail-up is faster and more reliable.
I stood on St Kilda Beach between Xmas and New Year with the big Vodafone Cricket promotion underway, and couldn't even make a call! I hope none of those hundreds of people sitting on Vodafone boxes watching the cricket were silly enough to be sucked in by the promotion and sign up!

Been a customer since 2001 and signed up for the mobile broadband in 2010. They are always charging me for the services I've never signed up for. Each month I'd need to ring up at least once and be put on hold for around 2 hours to try rectify the problem. When you ring up, you always get passed from one operator to the next! How frustrating is that!

I live in the Adelaide metropolitan area and have been with Vodafone (Mobile Broadband) for 6 months. When I checked the coverage calculator on the Vodafone website before signing up for the contract they showed my house was in "Standard Coverage Area". Their standards speeds are pretty slow on the ocassions when it connects. Other networks work well and at good speeds from my house.
I have been trying to contact Vodafone to disconnect the connection but have been kept on hold for extended periods (more than an hour at times).
I have finally sent them an email and requested that they discontinue the service and decided to hold payments to Vodafone till they respond to my request.

Took a holiday in Moreton Island, and of course no connection almost everywhere!
One of my rooms I have some connection for calls but Internet is hopeless!
What angers me, that according to their coverage map this area should have both cellular and Internet, but of course this is not the case!
The other issue which seems interesting to me is that in some places is shows Edge connection, but when I try to open any page says no connection.

Why, oh why do they alway have billing mistakes! Overcharging for a service, but then popping overdue amounts out of no where? When do auto debit be late for a payment?

1.5 years ago I purchased a blackberry storm from the local Vodaphone store in Armidale NSW. I was assured it had all the same features as an iphone including (I was very clear) wifi capability.
two days later I returned to the store, the phone was rubbish reception was horrendus (even in the centre of armidale I lose reception) and I couldnt find its wifi capability something I required for work. I was assured it was there and to check online. After two and a half weeks of argueing with the store about the phones lack of feature equality with the store I was told to call Vodaphone direct. After over two hours on hold they informed me that the cooling off period of two weeks had expired and to return to the store so back I went. Same story from them dispite the fact I had been arguing with them two days after purchasing the phone. I finally track down thier national sales manager and threaten legal action in small claims court for false and misleading conduct, I was informed "bring in the phone and its accessories and I will give you an old model iphone". Great, the next day I take EVERYTHING in minus the box (phone charger cables manuals ect). I am then infomred that the sales staff had been directed that if I did not have the box that they would not take back the phone AAAAAAAAAAAAAAHHHHHH !!!! back to vodaphone, they didnt care and I was diorected to continue complaining with the store direct. Well it has since closed down and the nearest store is approximately 180km away in Grafton.

I give, up use my phone for another few months and then throw it against a wall in rage, bugger all reception, rubbish phone with none of the features I was informed it had.

So here I am paying for a phone contract I havent used for about 12 months and waiting for my contract to expire.

so much abuse I would like to throw towards Vodaphone !!

Nathan

Calls drop out consistently, poor reception in Gold Coast areas. Stupid Vodafail...

bad reception, getting sms after hour's of sent and bad internet connections but the worsed:

I locked my phone on the 5TH jan 2011, i needed my PUK code to unlock my phone.
So i called Vodaphone(VodaFail) at 2:30pm which i was placed on hold, i stayed on hold till 9:30pm and still no one answerd my call and could'nt acces my Phone.7 hours on hold and the stupid machine will say "please stay on hold we will be with you soon"

my number
(PERSONAL DETAILS REMOVED - Vodafail Team)

Great website! I live in the sydney metro.
NO SERVICE for long periods. Constant drop outs and.All the other crap like slow data speeds even when i have 3G. Friends saying I been trying To call bUt your always unavailble. No im just with Vodafone. 2hours on the phone to Voda 90 mins of hold time. Then hung up on because I wanted my service cancelled. Another 4 hours later. Complaints to the TIO, ACCC & 2GB radio I can walk from my contract. As of today im with Another network on an Iphone 4 and the difference is amazing.

After have very intermittent reception for two days now, and constant poor reception for 3 weeks I decided to cancel my contract early and move to a provider willing to provide. I was just on hold for an hour and 58 minutes and was told that my case was unique and that vodafone had no record of poor service or service outages in my area. I pray the TIO can help.

I would like to hear about Vodafones pain - they must be hurtin'
Action IS the magic word.

Terrible customer serivce, reception, internet, lots of lying and deception. Almost as bad as Telstra, but not quite. Rude rude customer serivce, shocking. Hate the FEMBOT LARA.

i cannot quite believe a company has the gaul to enter the marketplace & offer the kind of shoddy experience both my wife & I have received over the past month since arriving from London. The failures are common it seems from inexcusable times waiting on hold through to drop out & lack of service. Anyone had numbers dialed whilst you're on another call? All quite unbelievable. Service complaints are not uncommon in the UK across the networks but the suffering here in Australia on VF surpasses it by miles. Something offer to be done & I salute the gentleman who set up this site & hope a class action succeeds. Failing that? Something akin to the student protests in London at VF's Australian HQ might be the only way forward. After all, it might not just be a job at stake next time a call drops out, it could be someone's life.

We moved from 3 who were pretty useless to Vodafone prior to them becoming the same company. I have been plagued constantly with the same issues.. minimal reception, only 1 bar where we live which is only 8kms from the Perth CBD. Calls go straight to voicemail even when I do have reception, text messages taking up to 24 hours to arrive or send, MMS can take days at a time, voicemail arriving hours, days and occasionally weeks after they have been left. I run my own business and I can't rely on Vodafone to provide the service they have been contracted to provide.

I lodged a complaint with the TIO and ACCC, in the meantime I have moved 4 sims (2 phones, ipad and a USB internet) from Vodafone to Telstra. I will fight any charges they try and send my way with tooth and nail and will take it through the courts if necessary. I have also signed up for the class action.

I run my business using a contract Blackberry and have on average one in 8 calls fail. Internet I could run faster than. Oh yeah.

A question I wanted to raise on this site is... has anyone experienced calls regularly dropping out at intervals such as 5 mins 2 seconds... 10 mins 2 seconds etc?

This occurred in various areas of sydney for me and another person I know also using vodafone from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds.

Interestingly enough this just happens to add up to extra $$$ for Vodafone, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15% at 5 minute drop outs. Considering Vodafones honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another area to minimise customer complaints. One thing they would have banked on for this "scheme" to work (if it was that).. is that their customers would not unite against their ways.

So... Anyone else with a similar experience?

can someone remind me what 3g is? I seemed to have forgotten what its like what to have it... have to have my phone on 2g all the time otherwise my phone battery won't last,.... new HTC Desire HD...and have to turn on 3g to go on the internet or get emails... and I am paying for this lack of service... SERIOUSLY VODAFAIL...SORT IT OUT and only a few k's out of Sydney CBD

was told email would function as per previous blackberry on new iphone4; cant send/recieve emails, $1500 roaming bills, costing me money as needed for work purposes, cant get any help whatsoever - spent so long on hold so many times to be given no answers. you get straight through on a nice clear line to the most friendly service when you want to upgrade, just dont ask for any friendly assistance...

no 3g

Vodafone you're useless!!! According to your site im in 3G zone yet I get no reception in our bedroom and only two bars of non 3G in the lounge max. Even when in a 3G zone with full reception the internet and apps either dont work or are incredibly slow. Whats worse i was on 3 before now they're the same company so sucked in to me. Sort your S@#T out Vodafone

My move to Vodafone from another carrier occurred when this other carrier continuously stuffed me around when it came to receiving the new iPhone 4g. I happily changed to Vodafone yet after only a matter of weeks my brand spanking new iPhone 4g started experiencing problems. Calls constantly dropping out (important calls may I add to clients etc), poor network coverage in areas that one would assume coverage would be wonderful and last but certainly not least... The slow, painful internet. I don't think it is fair to pay around $80 a month, or ANY amount, for services that I do not receive. Not only are we in the 21st Century, we are in an era where these issues should no longer be issues. Time to step up your game Vodafone, because I can assure you in no time at all will your customers be flocking to the other major phone companies.

So, I'm not vodaphone, but Three, but they're both "part of the same family". Reception for me over the last year, PARTICULARLY the last three months has been TERRIBLE, TERRIBLE, TERRIBLE. Even in the most metropolitan of areas I have no reception, calls keep dropping out. I, too, have the most TERRIBLE of battery life. And all this to a customer of three years. Thank you for creating this site.

Hello, Firstly thank you for starting this website. Its a sad fact that Vodafone (and some other companies operating in Australia) are so out of touch with their customers and arrogant, that a national campaign has to be started in order for proper customer service to be delivered.
My complaints....
1. Unbelievably Bad Reception: I live in Clayton Victoria and suburb of Melbourne, also by the by where Telstra and others telecom companies have their national telecommunication control centers. We're not talking about rural Australia here, and yet I consistently can't get reception in my living room or walking down the main street. Seriously, not being able to get reception in Clayton is like not being able to get Sushi in Tokyo ..... during a sushi festival.
2. Long Loooong time left on hold: I had to sort out a billing problem ($3500 dollar bill for overseas roaming, thanks very much) and with time on hold, bounced between this department and that, it took over 2.5 HOURS!
Hopefully this information helps in improving the situation
Regards
Damien Lacey

Vodafone has debited 2 unknown payments from my credit card from an account which I had no idea of! That's a total of $160+ over 2 months! How weird is this!

Another 2 payments were made to VODAFONE INTERNET, which again Vodafone Pty Ltd has no idea where this comes from... checking out with my bank... but this doesn't look good at all!!!

Trying check my balance through MyVodafone online.

But have tried a few times using but fail and now the account is locked. When called the customer number 1 300 650 410 there were no response.

I have had enough of Lara!!!! Why cant I speak to a real person and get the quick answer I need rather than Lara appearing at every turn

Full 3G reception and its taking upto 10 mintues to load any web pages and youtube videos on my iPhone 4! Would hate to imagine how slow other handsets are going...this is the middle of the CBD for christ sake. Im glad its not just me, but at the same time what the hells going on? We pay just as much if not more than other carriers for what seems to be less than half the service.

There are many issues that I have had with vodafone in the last 12 months and after being a patron with them for more than 10 years I am extremely annoyed. One of the main issues that I have had with their service is text messages being charged multiple times on my bill. I have report this to them on the last 4 bills and still this occurs. Why is it that I have to inform them of this repeated error? and why am I waisting my precious time to be put on hold for more than 50 minutes to tell them this????
Very angry!

Well where do I start!!!!! I had been happily using 3 mobile broadband for almost 2 years and then I got an email from Vodafone to say "hey change to us at no cost on a month by month plan with a free wifi modem and get extra download for no extra cost" well this was the lure for me as I just purchased my daughter a laptop for Christmas, so I signed on the dotted line on 17th December - FIRST MISTAKE! After receiving all the goodies in the mail on 20th December I quickly rang them and asked them to activate the sim to get me off and running. Well 23 phone calls later and about as many different stories I am still not connected. I reported them to the TIO and rang the sales people (and spoke to somebody in Australia!!!) and begged them to help me which I admit they did and promised - once again it will be resolved in 24 hours crap...well then I thought why am I doing this? Rang them back (was on hold 30 minutes) then got cut off!!!!!!! The rang back again was on hold 40 minutes and then the phone at the other end rang for 3 minutes before somebody picked up. Told her to cancel my account and DO NOT DARE SEND ME A BILL. Went to my local 3 shop signed up again and was connected in 30 minutes!!!

4 dropped calls today and browser timing out a dozen times

Different areas on Brisbane. All just as bad as each other

why didn't the Vodafone company offer the customer cut half price their mobile or broadband plan?

Despite the Vodafone didn't perform the exceed expectation on the customer!

Is anyone else sick of listening to rob Thomas on repeat! As I write this my phone says no service .... No wait it's back 4 bars?

I'm a 3/Vodafone customer (thankfully only for another 2 months as my contract is about to expire and I can't wait to change!)

I've had to endure substandard service and overpriced bills for almost 2 years now.

A few examples:

- Constantly had echoes on the phone. Left the handset in to 3/vodafone 3 times, only to be told each time there was nothing wrong with the phone. Vodafone/3 refused to change/upgrade the phone.

- Was holidaying in New Zealand. Phone worked fine for 2 weeks on roaming, then stopped working completely. Emailed 3/Vodafone for assistance, but received no reply.

- Phone constantly (ie several times on a daily basis) cuts out during business and personal calls.

Thanks for setting up this website - its a great initiative and great to know I am not alone in my terrible experiences with 3/vodafone!

Every time i call it cuts out, cant even have a proper convo..

paying for ridiculous service

Vodafone you making me so crazy. I hate you. You ruin my life.

Over the years I have been a long loyal customer to vodafone and onky recently got a plan. Since then my service has had nothing be disruptions and interuptions!!! Not only that but my data on my phone rearly works and frankly when I'm paying for a service I want the service to work or at least someone could have told me there may be a few glitches to come but no, nothing was said.

And my home internet is constantly dropping out! As I am planning a wedding and doing online training for my work I am very very dependent on having the internet at home.

This is just disgusting and appuling!!

(PERSONAL DETAILS REMOVED - Vodafail.com Team)

I am so glad to hear that I am not the only one experiencing these problems.
I live less than 3.5 kilometres from the centre of Sydney and get no reception in my house! As we decided to get rid of the home phone, as it was superfluous - I am in trouble when I need to make a call. I needed to call an ambulance for my son and had to stay in the one spot and hope that the phone didn't drop out - as it regularly does! Not a time that you should be worrying about things like this!
When I am lucky enough to have some reception it constantly drops out and goes from full service to no service, without even moving a step away.
I constantly have problems with my voicemail - they don;t come through for days - if at all and the same thing often happens with SMS.
Switching to Vodafone was the worst decision I have ever made. My company phone is with Telstra and as much as I do not like them as a company - the reception is fantastic and I have not had a problem with them wherever I am in Australia

I was talking to my mum who is in England on the phone and my signal cut out and has been off now for twenty minutes. Comes back on for a second and then goes off again. I live 2 kms from BRISBANE CITY! I can't get any signal - just SOS. SOS indeed.

Signed 2 year Contract with Vodafone August 2010. Phone HTC Legend and am experiencing ongoing BAD reception. Calls fail while speaking, phone doesn't ring because of bad reception therefore up for extra cost to retrieve messages, 50% of time can't ring from home office. Customer Care in 'Mumbai' tested local towers and say they're not faulty. Also early confusion with accounts. Regret leaving 3. I have missed business because of the reception problem; am registered on Vodafone data base as having problems since signing contract and I want to CANCEL contract. Even replaced HTC Legend thinking it was the problem with the phone. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I live within 200m of Vodafone store at bondi beach, were I unfortunately signed up to this circus. Would you believe that when I went to the store to.complain about lack of 3g coverage, they told me that there has always been data issues in my postcode 2026. They then said that I can use 2g.
I cannot use data ever! Phone constantly not working.
To rub the salt in the wound, I just saw Vodafone ad on tv.8gb data modem including free pocket WiFi. I am lost to understand how the authorities allow this vile practice of selling contracts they can't deliver. When will government say enoughs enough?
For me, I plan to leave Vodafone as soon as I call TIO. I cannot wait to join 2011!

I don't have call drop-out problems, but do have some late delivery text messages. My complaint is almost every time I try to pay my bill online, there is a website 'problem' that results in a frustrating call to the insufferable Robot Lara and a long wait on hold. Eventually I get excuses about the website being down/upgrading/temporarily unavailable etc etc. If I want a paper bill instead, that will cost me extra, but every month when I try to pay online I need to set aside about half an hour, just to give this stupid, useless and uncaring company money it doesn't deserve. The customer service is non-existent and the excuses pathetic. It is impossible to complain effectively. Every time I have a problem paying online because of their crap website, I ask for it to be reported but nothing ever changes. They promise anything to get you off the phone. I stay with this appalling company because I'm on a discontinued "no plan" service that costs them more money than it costs me. That's the only comfort I have in using Vodafone - actually "using" them. I recommend everyone I can against this company and tell Vodafone so when I complain, which is frequent. They don't care. But Optus for my home phone and internet is no better, so why bother going to the effort of switching suppliers? I bet they treat their staff like dirt, which is why they have these problems in the first place: no one who works there cares about the customer.

P.S. The bogus pro-Vodafone online comments on SMH story are surely embarrassing?! Try harder, Vodafone.

we've been with vodafone for 15-20 years and we've never been able to speak to our friends from within the house we have to go into the garden to speak. we live in woollahra sydney

I signed a 2-year contract at about 10.30 in the morning, was shown a coverage map which included my home and business in Perth. When I got back to my home at 3.00pm that same day, I found to my horror no signal at my house. I had a signal at the end of my driveway, great. I immediately contacted Vodaphone so I could return the phone and get a refund, to no avail. Next stop the TIO. A couple of frustrating weeks later they said Vodaphone were within their rights and I had to pay out compensation to Vodaphone for 2 years of the contract. This for a useless piece of junk that I had bought 5 hours earlier. Not fit for the purpose??? The TIO is a waste of space and taxpayers money. Expect no help from them at all. Ever.
They are an apologist for the Telecommunications Industry, set up just to calm fears that were expressed when the government excluded them from the provisions of the Trade Practices Act.
I was stuck with a mobile for two years having to go to the end of the driveway in all weathers just to receive and make calls.
Tony Brown.

its got very bad reception no network at some areaszintonhly

The mobile broadband contract I entered with vodafone was supposed to be 3G, in 24 months I have rarely been connected to 3G. My contract expires on the 17/1/2011 and you would not believe how hard it is to get through to vodafone's 1300650410 number trying to cancel any extension of my contract. Maybe a vodafone ploy to get an extra months payment out of me. I will not use them ever again, or recommend them to friends or anybody considering using vodafone.