Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
10629 Someone from NSW thinks vodafone is unable to make or receive call, dropped calls, sms and pxt wont send etc at 5 Jan 2011 01:43:58 PM
I with my family, ie 6 of us moved to Vodaphone at the end of October. We have all experienced call drop outs, I have been unable to make or receive calls. When I went to 2 different Vodaphone shops they told me it was the iphone not Vodaphone and told me to use 2G. I also noticed that there was no recpetion in Gulgong in the central west although both Telstra and Optus can be received there. I am really disappointed and don't feel I am getting value for money.
10627 Someone from SA thinks vodafone is Very at 5 Jan 2011 01:39:36 PM
After being with Optus for several years our company was convinced to switch over to Vodafone in Feb last year. The service was poor - lack of coverage in suburban areas and frequent dropouts. We lost business and it caused so much stress to our Managing Director that in March he had a heart attack and was hospitalised! We are now back with Optus. We continue to receive calls from Vodafone's call centre asking for us to change. Needless to say we decline.
6 Jan 2011 07:58:44 AM: By the way we contacted the TIO about our issues and they were extremely helpful. It's a pain to go through the process, but worth the effort.
10626 Someone from QLD thinks vodafone is In breach of their contract at 5 Jan 2011 01:38:21 PM
I live within 6 K's of the Brisbane CBD and either my house is wrapped in lead sheeting or VF network coverage is not quite what they say it is... After two iPhones nothing has changed, any wonder their plans are so cheap, I guess I'll have to go back to Telstra if I want to send texts, make calls or surf the net...
Maybe we should only pay part of our plans, just like VF are only providing part of what they promise (in their contract)...
Maybe we should only pay part of our plans, just like VF are only providing part of what they promise (in their contract)...
10625 Someone from NSW thinks vodafone is :@ at 5 Jan 2011 01:36:22 PM
I have a USB internet plan with Vodafone. When I first got it, the speed was amazing - faster than some of my friends using ADSL2+ broadband. About 2 months ago the internet would drop out at 8pm on the dot every day for a week and no matter what I did I couldn't get it back. Then for a week or so I couldn't connect at all. I tried to call Vodafone customer service and got circled around with everyone telling me I had come through to the wrong section (because apparently post paid mobile broadband doesn't even have a section) so I eventually hung up to try again and 'Lara' glitched up and I couldn't get through at all. I eventually gave up and just tethered the internet from my iPhone. THEN about a month ago my connection speed dropped to less than dial up - especially if I was using something like SKYPE that doesn't use much bandwith at all. I would have full reception in that little satilite tracker but it appeared as if I had no connection at all some of the time. I didn't want to have to deal with the customer service people again so I went into the store to ask about it. The kind lady appologised for the service as she'd obviously had quite a few people coming in and complaining. She explained to be that if I call up customer service then they can guide me through some steps to change a few settings on my computer and if that doesn't work they will cancel my plan with no financial penalty. I think I am going to take my laptop into the Vodafone store and they can pay for the phone call, however long it may be, to a 1300 number because luckily for me, my phone is not with Vodafone.
5 Jan 2011 08:03:29 PM: It might be of some interest to you good folk Re: Vodafone shop service. This is, in part, a good news story for a change. A few weeks ago I went to the Vodafone dealer at Seven Hills shopping centre here in Sydney - West Metro. They were able to activate my "no service" phone via a new sim card all done in 10 minutes. They can do this because they use a dealer only commercial line to a dedicated dept.in India. They don't have to run the "LARA GAUNTLET" like we mere peasants have to endure.
The reason I did this was out of frustration with Vodafail India. I posted about this yesterday & I'll give the link at the end of this post. What they did a few weeks ago was to offer me a new $29 plan @ 12 months. On that same call I pulled the plug on my Vodafail G3 broadband service due to a lack of a connection for 4 days? I signed up with Virgin. My phone/sim was working fine, I was on that same phone (after waiting 70min)for "SERVICE". What made a difference was the prospect of losing another customer. Vodafail has a "special" department & their people there can authorise concessions, as revealed when I asked about that. However what they did was put me off the air for 3 + days? All they said was that I should have a phone service within 24 - 48 hours. By that stage I was just plain tired, so I did'nt think that it was'nt right until later. There was no way I was going to call LARA again. What I think should have happened was that my working sim would have been transferred over with my same phone nunber? What they did however,was to allocate me a new sim card(= new coded number)? How they were going to get that sim card to me from India was beyond me? Perhaps teleport it like they did in Star Trek (beam me up Scotty)? I only realised their blunder when at the Vodafone shop the salesgirl(on the dealer hot line) had to ID my existing sim, cancel the Indian sim & ID a new sim provided by the shop. Alls been fine since then no drop outs or anything. I'm using a basic Nokia flip phone.
Previous post ref: 10188 Sweet & Sour dated: 4 Jan.2011 03:36:57am
WHAT WOULD BE MORE EFFECTIVE WITH ALL THE PROBLEMS EVERYONE IS HAVING WITH VODAFAIL IS INSTEAD OF TAKING A LEGAL CLASS ACTION IS TO CUT OFF THE MONEY SUPPLY TO THEM. A CLASS ACTION OF DISOBEDIENCE, LIKE BE PREPARED TO PAY THEM, AS PER YOUR CONTRACT BUT NOT UNTIL THEY GO BACK TO A BETTER NETWORK (MORE EXPENSIVE FOR THEM). THE CORE OF THE PROBLEM HERE IS THAT THEY ARE CUTTING CORNERS IN THAT NEVER ENDING SEARCH FOR INCREASED PROFIT. LIKE THEY'VE ALREADY DONE WITH THEIR G3 NETWORK. PERHAPS AS AN INTERIM MEASURE FOR THE "CAMPAIGN" BUY A BASIC PHONE AND A LESS EXPENSIVE SERVICE E.G. SAVVYTEL. I'M SURE THAT IF 30,000+ CUSTOMERS STOPPED PAYING THEIR BILLS & STOPPED USING THEIR NETWORK = NO PHONE CALLS, COUPLED WITH BROAD MAINSTREAM PUBLICITY ( HOW ABOUT DISRUPTING THE VODAFAIL SPONSORED CRICKET FOR EXAMPLE?) THEY'D BE REACTING QUICK SMART.
A RELEVANT PHRASE HERE IS "MONEY TALKS & BULLSHIT WALKS".
The reason I did this was out of frustration with Vodafail India. I posted about this yesterday & I'll give the link at the end of this post. What they did a few weeks ago was to offer me a new $29 plan @ 12 months. On that same call I pulled the plug on my Vodafail G3 broadband service due to a lack of a connection for 4 days? I signed up with Virgin. My phone/sim was working fine, I was on that same phone (after waiting 70min)for "SERVICE". What made a difference was the prospect of losing another customer. Vodafail has a "special" department & their people there can authorise concessions, as revealed when I asked about that. However what they did was put me off the air for 3 + days? All they said was that I should have a phone service within 24 - 48 hours. By that stage I was just plain tired, so I did'nt think that it was'nt right until later. There was no way I was going to call LARA again. What I think should have happened was that my working sim would have been transferred over with my same phone nunber? What they did however,was to allocate me a new sim card(= new coded number)? How they were going to get that sim card to me from India was beyond me? Perhaps teleport it like they did in Star Trek (beam me up Scotty)? I only realised their blunder when at the Vodafone shop the salesgirl(on the dealer hot line) had to ID my existing sim, cancel the Indian sim & ID a new sim provided by the shop. Alls been fine since then no drop outs or anything. I'm using a basic Nokia flip phone.
Previous post ref: 10188 Sweet & Sour dated: 4 Jan.2011 03:36:57am
WHAT WOULD BE MORE EFFECTIVE WITH ALL THE PROBLEMS EVERYONE IS HAVING WITH VODAFAIL IS INSTEAD OF TAKING A LEGAL CLASS ACTION IS TO CUT OFF THE MONEY SUPPLY TO THEM. A CLASS ACTION OF DISOBEDIENCE, LIKE BE PREPARED TO PAY THEM, AS PER YOUR CONTRACT BUT NOT UNTIL THEY GO BACK TO A BETTER NETWORK (MORE EXPENSIVE FOR THEM). THE CORE OF THE PROBLEM HERE IS THAT THEY ARE CUTTING CORNERS IN THAT NEVER ENDING SEARCH FOR INCREASED PROFIT. LIKE THEY'VE ALREADY DONE WITH THEIR G3 NETWORK. PERHAPS AS AN INTERIM MEASURE FOR THE "CAMPAIGN" BUY A BASIC PHONE AND A LESS EXPENSIVE SERVICE E.G. SAVVYTEL. I'M SURE THAT IF 30,000+ CUSTOMERS STOPPED PAYING THEIR BILLS & STOPPED USING THEIR NETWORK = NO PHONE CALLS, COUPLED WITH BROAD MAINSTREAM PUBLICITY ( HOW ABOUT DISRUPTING THE VODAFAIL SPONSORED CRICKET FOR EXAMPLE?) THEY'D BE REACTING QUICK SMART.
A RELEVANT PHRASE HERE IS "MONEY TALKS & BULLSHIT WALKS".
10624 Someone from NSW thinks vodafone is Not available at 5 Jan 2011 01:34:59 PM
If having calls drop off, receive sms in the middle of the night and not having a signal to make calls in the middle of the CBD not bad enough, try complain about it!
I did... when i eventually got a network signal, only to be on hold for 25 mins just to be told i cant look into your details because.... wait for it... OUR NETWORK IS DOWN!
shocking thing is... im not surprised!
I did... when i eventually got a network signal, only to be on hold for 25 mins just to be told i cant look into your details because.... wait for it... OUR NETWORK IS DOWN!
shocking thing is... im not surprised!
10623 Someone from NSW thinks vodafone is ULTIMATE at 5 Jan 2011 01:33:20 PM
Originally, was it Vodafone Fail or iPhone Fail.... well when my contract came to renewal (after Apple had issued me 6 new iPhone's) Vodafone has said.. definatley an issue with Apple, try the HTC. I had only experienced a few issues whilst living and working on the North Shore / Western Suburbs.
Move to the Northern Beaches and its a whole new problem. At this same time i recieved a HTC mobile on the $99 unlimited plan and if i try to drive from work (Northern Beaches) - Home (Lower North Shore) the reception drops out in 8 different spots. At work i need to walk 50m outside to get reception when 50 other staff have full reception on different networks.
This issue was "escalated" by a Vodafone Store and 4 calls to Vodafone and they have done notrhing in 2 months.
I JUST WANT MY PLAN CANCELLED WITHOUT PAYING EXIT FEES.... OH AND TO MAKE AND RECIEVE CALLS AND SMS...
Move to the Northern Beaches and its a whole new problem. At this same time i recieved a HTC mobile on the $99 unlimited plan and if i try to drive from work (Northern Beaches) - Home (Lower North Shore) the reception drops out in 8 different spots. At work i need to walk 50m outside to get reception when 50 other staff have full reception on different networks.
This issue was "escalated" by a Vodafone Store and 4 calls to Vodafone and they have done notrhing in 2 months.
I JUST WANT MY PLAN CANCELLED WITHOUT PAYING EXIT FEES.... OH AND TO MAKE AND RECIEVE CALLS AND SMS...
5 Jan 2011 02:01:04 PM: Contact the TIO, you will most likely be able to get out of your contract penalty free. :)
10622 Someone from VIC thinks vodafone is Can't get reception on the Hume Highway at 5 Jan 2011 01:27:22 PM
I travel regularly on the Hume Highway between Melbourne and Albury and consistently have reception drop out from the moment I am out of Melbourne until I hit Albury. Seems crazy to me as it's a main transport corridor servicing thousands of people a day. Why can't I make a call?
On a drive to Western Australia in November saw me have reception only in Ceduna, Port Augusta and Margaret River. I went days without reception but most of my time was spent in well populated areas.
And my least favourite blackspot? The corner of Bourke and Russell Streets in Melbourne's CBD. I guess maybe that's a remote location too huh?
My 8 years of loyalty to Vodafone is about to amount to a transfer to Telstra when my contract ends in July.
On a drive to Western Australia in November saw me have reception only in Ceduna, Port Augusta and Margaret River. I went days without reception but most of my time was spent in well populated areas.
And my least favourite blackspot? The corner of Bourke and Russell Streets in Melbourne's CBD. I guess maybe that's a remote location too huh?
My 8 years of loyalty to Vodafone is about to amount to a transfer to Telstra when my contract ends in July.
10621 Someone from NSW thinks vodafone is crap at 5 Jan 2011 01:26:53 PM
40 mins for a callback. Then 20 mins on hold to get transfered to disconnections. The disconnections guy put me on h9old to look at my notes....... then I get my fav message about network lost and the the call fails.
5 Jan 2011 01:45:49 PM: I feel your pain.. that sounds like my experience with 3. Tried to cancel my contract for 2 months !
Sayyyy.. hasnt Vodafone and 3 merged now.. funny that!
Say no to contracts.. that will keep them honest.
Sayyyy.. hasnt Vodafone and 3 merged now.. funny that!
Say no to contracts.. that will keep them honest.
5 Jan 2011 05:49:29 PM: Voda do have no contract plans, so what's your complaint.
5 Jan 2011 06:07:11 PM: When in doubt, tell the TIO, they should be able to get you out of your contract with the added benefit of charging Vodafone for the investigation fee :)
10620 Someone from QLD thinks vodafone is Dropping the ball. Terible Website too. at 5 Jan 2011 01:26:25 PM
I have been a customer of Vodafone for the entire time I have had a mobile phone (14 years). When the company was smaller with less customers it was cool and reliable. Now that its a behemoth with millions of customers it is collapsing under its own weight.
My main complaints are the terrible data reliability. Works one minute for a few hundred kb and then stalls and won't work again for the next hour. It would be better if it didn't work at all. The other major problem I have is the useless Vodafone website. Half the time this isn't working and wont take credit card payments or display account details. It can't be that hard to get this right? Oh and how about an Iphone account app? You have enough customers with Iphones?
My main complaints are the terrible data reliability. Works one minute for a few hundred kb and then stalls and won't work again for the next hour. It would be better if it didn't work at all. The other major problem I have is the useless Vodafone website. Half the time this isn't working and wont take credit card payments or display account details. It can't be that hard to get this right? Oh and how about an Iphone account app? You have enough customers with Iphones?
10619 Someone from WA thinks vodafone is Harrasment at 5 Jan 2011 01:26:24 PM
I have a bill with Vodafone, which they DO recieve payments for but I get up to 60 phone calls a day from some guy who wont be named who works for Vodafone hounding me for payment. I work as hard as I can for the little amount of money I get, I have to support my parents with what I can, so whatever payment Vodafone gets they should be happy I'm at least making an effort to pay, BUT NO!!! My phone rings DAY and NIGHT constantly the same person, who I might add doesn't have the most plesant manners in the world, I've done the right thing by you Vodafone now DO the RIGHT thing by the people who put that FAT CASH in yours pockets...
10618 Someone from QLD thinks vodafone is Were Here For You FAIL at 5 Jan 2011 01:23:06 PM
5 Jan 2011 01:56:22 PM: nick off sales people...
10617 Someone from NSW thinks vodafone is so bad at 5 Jan 2011 01:22:28 PM
here in coffs harbour the reception is so bad you can walk from one room to the next n loose reception,when we travel up to brisbane or down to sydney we would be lucky to have 40% coverage.Reward mobile doesnt want to know us and s much as i hate to do it we will be changing to telstra,if we travel around the state vodaphone cannot be relied on
10616 Someone from NSW thinks vodafone is poor reception, delay voice messages, network problems at 5 Jan 2011 01:21:59 PM
10615 Someone from NSW thinks vodafone is providing a service which belongs 25 years in the past from the date at 5 Jan 2011 01:14:29 PM
Hey Vodafone...
You've got my money as I promised.
Now.. Can I finally have the service you promised?
You've got my money as I promised.
Now.. Can I finally have the service you promised?
10614 Someone from NSW thinks vodafone is Reception and Data at 5 Jan 2011 01:11:46 PM
Well I have signed up on 24 month contract with iPhone 4 at $69 Plan Cap, and service has been ridiculous and almost all day except when I am in Sydney CBD I get full strength of reception and really sick of it.
I called up Vodafone and was told that this maybe iPhone4 design issue and not Vodafone, but it is definitely Vodafone issue as my other prepaid phone with voda sim gets same issue. I was fed up with following it up and with the support desk who can barely speak English I was wearing low on patients.
I asked to have my contract terminated but was asked to pay $1400 to opt out but I bluntly refused.
I wish I had signed Optus contract.
I called up Vodafone and was told that this maybe iPhone4 design issue and not Vodafone, but it is definitely Vodafone issue as my other prepaid phone with voda sim gets same issue. I was fed up with following it up and with the support desk who can barely speak English I was wearing low on patients.
I asked to have my contract terminated but was asked to pay $1400 to opt out but I bluntly refused.
I wish I had signed Optus contract.
5 Jan 2011 03:24:56 PM: Contact TIO http://www.tio.com.au/DEFAULT.HTM
5 Jan 2011 08:29:15 PM: Hi,
Thank you, I have raised compliant with TIO.
Thank you, I have raised compliant with TIO.
10613 Someone from NSW thinks vodafone is NO Data most of the time at 5 Jan 2011 01:11:40 PM
I am unable to search web most of the time and some app's don't work all the time.
Mail doesn't always work.
Fix it Vodafone or I will return to OPTUS
Mail doesn't always work.
Fix it Vodafone or I will return to OPTUS
10612 Someone from NSW thinks vodafone is It's ridiculous at 5 Jan 2011 01:05:55 PM
I've been with Vodafone for just over 3 months, I signed up before all these issues became public.
It drops out, rubbish reception so I can't even hear people half the time.
Also my mobile internet is slow and cuts out all the time.
Also the GPS almost never works either unless I run it through a wireless connection.
Not happy
Alex, Sydney
It drops out, rubbish reception so I can't even hear people half the time.
Also my mobile internet is slow and cuts out all the time.
Also the GPS almost never works either unless I run it through a wireless connection.
Not happy
Alex, Sydney
10611 Someone from VIC thinks vodafone is /wrist at 5 Jan 2011 01:02:38 PM
Uers on infinite cap plan be aware! -
I am on a $65 plan and this should entitle me to all of $65 value. Apparently not according to vodafone. I only noticed this as im in the habit of constantly checking all my plans(home internet/mobile) on my iphone app. The app said i had $2.00 left on the cap when i know i still had around $10.00. So i double checked the calls and calculated that i still have $10.00 credit but vodafone site still said i have $2.00. So i decided to call customer care and was on hold for more that 20 min (No Surprise there!!). I finally get to speak to the operator and got her to double check all the calls. Had to ask her to calculate it 3 times before she got the amount right. You would think these guys are good in maths. Anyway she confirmed the right amount after the 3rd time and said that the remaining amount was all going to gst(gst is extra) and that didnt sit right with me. She then went on to say that this would have been mentioned in the terms and conditions. I then told her that no mention of this in the terms and conditions. If you advertise $65 plan you are entitled to all of it. She then wanted to know if i signed it online or at the store which i thought was stupid as to why would the contracts differ if you signed it online or at the store. I then asked her to go through the contract and if she did find where its mentioned that gst is not included then i was happy to let this go. She then put me on hold for another 25 mins and came back to confirm that i was right and i was entitled to the whole $65 and that although the online site was showing i had $2.00 owing i would not be billed extra (as i still had $10.00 owing). I also got her to send me a msg from 1555 number stating that I will get the full amount of $65 which includes gst.
So people, if you are on a cap plan please check regularly as you could be paying more than you have too.
I am on a $65 plan and this should entitle me to all of $65 value. Apparently not according to vodafone. I only noticed this as im in the habit of constantly checking all my plans(home internet/mobile) on my iphone app. The app said i had $2.00 left on the cap when i know i still had around $10.00. So i double checked the calls and calculated that i still have $10.00 credit but vodafone site still said i have $2.00. So i decided to call customer care and was on hold for more that 20 min (No Surprise there!!). I finally get to speak to the operator and got her to double check all the calls. Had to ask her to calculate it 3 times before she got the amount right. You would think these guys are good in maths. Anyway she confirmed the right amount after the 3rd time and said that the remaining amount was all going to gst(gst is extra) and that didnt sit right with me. She then went on to say that this would have been mentioned in the terms and conditions. I then told her that no mention of this in the terms and conditions. If you advertise $65 plan you are entitled to all of it. She then wanted to know if i signed it online or at the store which i thought was stupid as to why would the contracts differ if you signed it online or at the store. I then asked her to go through the contract and if she did find where its mentioned that gst is not included then i was happy to let this go. She then put me on hold for another 25 mins and came back to confirm that i was right and i was entitled to the whole $65 and that although the online site was showing i had $2.00 owing i would not be billed extra (as i still had $10.00 owing). I also got her to send me a msg from 1555 number stating that I will get the full amount of $65 which includes gst.
So people, if you are on a cap plan please check regularly as you could be paying more than you have too.
6 Jan 2011 02:21:20 PM: Infinite $65 plan minimum spend inclusions: International Voice & Video Calls, 13/18 Numbers Re-routed calls, calls to national (1223), & international (1225), directory assistance, National roaming
Exclusions: Ask Anything, Premium TXT numbers & services, International Roaming
Data Overage, Call Screen
Social Access (facebook twitter etc): free and unlimited:
T&C: Minimum costs and early termination charges for termination within the contract term apply. Additional charges are payable for excluded services and usage exceeding the Included Value. Any unused Included Value is forfeited at the end of the monthly billing period. Call charges are rounded up to the nearest cent before GST is included.
Hope that helps
Exclusions: Ask Anything, Premium TXT numbers & services, International Roaming
Data Overage, Call Screen
Social Access (facebook twitter etc): free and unlimited:
T&C: Minimum costs and early termination charges for termination within the contract term apply. Additional charges are payable for excluded services and usage exceeding the Included Value. Any unused Included Value is forfeited at the end of the monthly billing period. Call charges are rounded up to the nearest cent before GST is included.
Hope that helps
10610 Someone from NSW thinks vodafone is Excruciating for small business at 5 Jan 2011 01:01:41 PM
As a small business startup with my mobile number as my main contact point I need to reliably receive incoming calls - that ain't happening.
In particular what I'm seeing is an incoming call that rings for less than 5 seconds. Subsequently the is no voicemail message which makes me think the caller is just getting an "unavailable message".
In particular what I'm seeing is an incoming call that rings for less than 5 seconds. Subsequently the is no voicemail message which makes me think the caller is just getting an "unavailable message".
10609 Someone from NSW thinks vodafone is Dont have have the amount of time to explain. at 5 Jan 2011 01:01:08 PM
Me and my girlfriend are with vodafone and we have constant arguments because one of us don't recieve our messages.Their have also been times when I needed to phone her urgently and I could not get to her and begin to get worried . All these thoughts come into my head as to wonder why she isn't answering her phone.Especially when I know she has driven somewhere and I will call her to see if she is home or gotten to her destination and begin to worry when I cant get through. These worries and stress wouldnt have to happen if it weren't for this unbelivable disgusting service. I cant cancel as I will have to pay them scums the pay out fee. So im stuck waiting until August, so I can cancel !
10608 Someone from QLD thinks vodafone is at 5 Jan 2011 12:59:46 PM
I've been a customer for 10 years and had previously been their walking billboard of advertising. Loved them. Reception even in small regional towns. Since January 2010....rubbish. I was advised my handset was too hold and to upgrade. I wanted to buy an iphone outright. I was convinced to get it for close to nothin on a plan and my $79 cap would provide me more than I'm currently getting. Rubbish, bills for $500 per month later proved my old school contract was far superior. Then to add to this, my reception has not improved...perhaps worse. Messages sending and received days late (if at all). Emails not sending. Dropped calls. And what do I need to do...and endless list of tasks...still getting no where.
To make matters worse I recently had voice surgery and haven't been able to speak...Vodafail single handedly took away my only communication means of texting and emails. Way to go...feeling so isolated.
PS using Virgin broadband to write this. Excellent service.
To make matters worse I recently had voice surgery and haven't been able to speak...Vodafail single handedly took away my only communication means of texting and emails. Way to go...feeling so isolated.
PS using Virgin broadband to write this. Excellent service.
10606 Someone from NSW thinks vodafone is at 5 Jan 2011 12:54:53 PM
According to the salesman that sold me my phone vodafone operates off telstra towers! If this is so why can I have a telstra phone with full bars sitting beside my vodafone mobile with no bars?? There are only 3 spots in my house where I can make calls. My job requires me to be oncall and I cannot rely on my vodfone to have reception therefore carry 2 phones wth me, my vodafone mobile and a telstra mobile( what a pain). Don't get my wrong I would never go with telstra due to there pathetic customer service and expensive rates but vodafone charge you for service that is not available for the majority of the time.Come on vodafone pull your socks up and stop charging us for no reception!!!
10605 Someone from VIC thinks vodafone is needs anew board that focuses on the customer and needs the Communciations Minister to be maded aware of the number of issues at 5 Jan 2011 12:49:26 PM
I am utterly amazed by the number of complaints about vodafone on this site.
I am also hoping that all these complaints are being logged with the TIO ombudsman as this may be the only way that we will see resolution and change as reports statistics are made public (name and shame)
Also perhaps it is time to start sending these posts to the Federal Minister for Broadband, Communications and the Digital Economy Senator the Hon. Stephen Conroy as this is part of his portfolio and he is supposed to be working for the people.
The contact email address is
minister@dbcde.gov.au
If you email the Minister please include your postal address with your communication.
http://www.minister.dbcde.gov.au/contact
I wonder if the NBN will include assurance from the Minister that companies like Vodafone will not be able to continually take customers for a ride like they have for the last 20 years.
I am also hoping that all these complaints are being logged with the TIO ombudsman as this may be the only way that we will see resolution and change as reports statistics are made public (name and shame)
Also perhaps it is time to start sending these posts to the Federal Minister for Broadband, Communications and the Digital Economy Senator the Hon. Stephen Conroy as this is part of his portfolio and he is supposed to be working for the people.
The contact email address is
minister@dbcde.gov.au
If you email the Minister please include your postal address with your communication.
http://www.minister.dbcde.gov.au/contact
I wonder if the NBN will include assurance from the Minister that companies like Vodafone will not be able to continually take customers for a ride like they have for the last 20 years.
10604 Someone from NSW thinks vodafone is very fail at 5 Jan 2011 12:48:23 PM
dropped calls, connection errors, sms' coming in at 2am with 4 or 5 msgs at a time from days previous, people saying they have msd me and never receiving them.
10603 Someone from QLD thinks vodafone is FAIL at 5 Jan 2011 12:46:50 PM
Data is sporadic and call quality less than acceptable at my house. I always put it down to the metal roof on the house, so I always take and make calls by the back window on the house. even then it's 2G or EDGE I don't do data in the house or back yard as it's hopeless. I dropped mobile broadband last year as it was shoddy too and I now how expensive ADSL for data in the house.
10602 Someone from NSW thinks vodafone is Incompetent!!!!!!!!!! at 5 Jan 2011 12:45:36 PM
They say the most stressful things in life are buying a house, getting married, and having a child - NO SO THE MOST STRESSFUL THING IN LIFE IS DEALING WITH THE INCOMPETENT VODAFONE (NON) SERVICE & VF CALL CENTER PEOPLE,!!!!!!!!
5 Jan 2011 12:55:08 PM: couldnt agree with you more!!
5 Jan 2011 01:19:06 PM: absolutely goddamned right !!!!!!
10601 Someone from NSW thinks vodafone is VERY GOOD AT FAILING !!!!!! at 5 Jan 2011 12:44:34 PM
STANDARD MESS ! NO RECEPTION AT XMAS WHEN VISITING !
10600 Someone from NT thinks vodafone is High scale fail! at 5 Jan 2011 12:43:19 PM
My Vodafone wifi connection is crap. It constantly drops out, can't connect to the internet or usually there's some other related problem.
Forget about watching Youtube clips. I don't really want to wait an hour to watch a 10 minute clip.
Forget about watching Youtube clips. I don't really want to wait an hour to watch a 10 minute clip.
10599 Someone from NSW thinks vodafone is at 5 Jan 2011 12:37:37 PM
I ordered an iphone over the website on a plan, i received it 2 weeks late. that was fine. I had the phone for a week, was working excellent. I went to sign onto the vodafone website and noticed my name wasnt correct on my account page, all of the information was wrong.
I rang vodafone and was onhold for an hr, finally got through to them and they couldnt help me, because my name was wrong on the account.
I hang up rang again, same reply, so i asked to speak to someone higher.
They said, they would change the details, no problem, it may take 48 hrs to change.
I checked every day for 2 weeks and still no change, so i rang them again.
I was then told my bill was due, and it was exceeding $2000, (and still under another name) I explained that i hardly used it, and no way it could be that much, and that it was still showing up under another name, address, phone number the lot.
I go annoyed at the person i was talking too because they kept saying to come in and show id and they'll fix it - which i couldnt do because i live 5 hrs away from a vodafone store.
they said email your details and ID and they'll fix it up and ring back within 2 days.
I did. They didnt. (SHOCK HORROR!!)
I went to call them after the 2 days and i couldnt make a call.
I had no service, nothing.
I got someone too call my number, and it said it was not connected.
I was furious!
I rang vodafone back from a different phone, and they said politly - Sorry theres nothing i can do. Bring your phone into a store and we'll take it from there.
Almost 'doing my block in' i explained once again i couldnt do it living so far away from a store.
I was asked several times during the same phonecall to bring it into the closest store.
by this stage i was so annoyed, and was ready to hit the closest person.
I asked to speak to her superviser. She said sorry, but theres nothing she can do, and the superviser wouldnt be able to help. I said put the superviser on now.
Spoke to the superviser, she was helpful - well so it seemed.
She said that there had been a mix up with the account and she'll contact me in a weeks time when it will be sorted out.
I waited 3 weeks! in that time i brought a new phone NOT FROM VODAFONE!
I finally got the call, and i went off my head at the poor women.
She said well theres nothing we can do without your ID.
I said, my id is on file, ive sent it in. i will do it again.
i was emailed from the fraud people and was told to send my id into them and they'll get back to me with 2 weeks.
At least they were on time.
I was then told, there was a mix up with the accounts, and i was still under contract for 12 months and on a plan.
finally my iphone was up and running again.
it worked well for a couple months, then i had an accident, apparently water and phones dont work together real well. I am still waiting to hear back from vodafone - though i wont hold my breath.
I put my sim into a different phone.
hopefully they get back to me before my contract is up.
I rang vodafone and was onhold for an hr, finally got through to them and they couldnt help me, because my name was wrong on the account.
I hang up rang again, same reply, so i asked to speak to someone higher.
They said, they would change the details, no problem, it may take 48 hrs to change.
I checked every day for 2 weeks and still no change, so i rang them again.
I was then told my bill was due, and it was exceeding $2000, (and still under another name) I explained that i hardly used it, and no way it could be that much, and that it was still showing up under another name, address, phone number the lot.
I go annoyed at the person i was talking too because they kept saying to come in and show id and they'll fix it - which i couldnt do because i live 5 hrs away from a vodafone store.
they said email your details and ID and they'll fix it up and ring back within 2 days.
I did. They didnt. (SHOCK HORROR!!)
I went to call them after the 2 days and i couldnt make a call.
I had no service, nothing.
I got someone too call my number, and it said it was not connected.
I was furious!
I rang vodafone back from a different phone, and they said politly - Sorry theres nothing i can do. Bring your phone into a store and we'll take it from there.
Almost 'doing my block in' i explained once again i couldnt do it living so far away from a store.
I was asked several times during the same phonecall to bring it into the closest store.
by this stage i was so annoyed, and was ready to hit the closest person.
I asked to speak to her superviser. She said sorry, but theres nothing she can do, and the superviser wouldnt be able to help. I said put the superviser on now.
Spoke to the superviser, she was helpful - well so it seemed.
She said that there had been a mix up with the account and she'll contact me in a weeks time when it will be sorted out.
I waited 3 weeks! in that time i brought a new phone NOT FROM VODAFONE!
I finally got the call, and i went off my head at the poor women.
She said well theres nothing we can do without your ID.
I said, my id is on file, ive sent it in. i will do it again.
i was emailed from the fraud people and was told to send my id into them and they'll get back to me with 2 weeks.
At least they were on time.
I was then told, there was a mix up with the accounts, and i was still under contract for 12 months and on a plan.
finally my iphone was up and running again.
it worked well for a couple months, then i had an accident, apparently water and phones dont work together real well. I am still waiting to hear back from vodafone - though i wont hold my breath.
I put my sim into a different phone.
hopefully they get back to me before my contract is up.
5 Jan 2011 01:11:05 PM: geez you were stuffed around for what? a couple months use of ur iphone!
10598 Someone from ACT thinks vodafone is Continuing at 5 Jan 2011 12:33:45 PM
Have complained previously but seems to be getting worse, rather than better.
Yesterday I had several calls go straight to voicemail even though my phone was turned on, not on a call, and had good reception.
Also couldn't get any data flow whatsoever in the middle of Woden with 5 bars 3G reception. Even attempting to update the temperature in a weather app, or update Twitter etc (i.e. things that require just a few kB of data) would time out.
Yesterday I had several calls go straight to voicemail even though my phone was turned on, not on a call, and had good reception.
Also couldn't get any data flow whatsoever in the middle of Woden with 5 bars 3G reception. Even attempting to update the temperature in a weather app, or update Twitter etc (i.e. things that require just a few kB of data) would time out.
5 Jan 2011 02:10:04 PM: works for me in woden perfect on my HTC legend
10597 Someone from NSW thinks vodafone is Fail at 5 Jan 2011 12:32:56 PM
User was listening to Radio streamed on mobile this morning but it cut out near Redfern
Problems putting calls through at Batemans Bay, despite apparently have a strong signal on the Edge platform.
Problem seems to be bandwidth, I suspect.
Problems putting calls through at Batemans Bay, despite apparently have a strong signal on the Edge platform.
Problem seems to be bandwidth, I suspect.
10596 Someone from QLD thinks vodafone is exceptional poor, fluctuating inconsistent service at 5 Jan 2011 12:28:34 PM
I have been a vodafone customer pretty much since the advent of digital telephone technology and i have never experienced the poor, fluctuating inconsistent reception service that I have over the past several months. It is now at a stage that I actively monitor my reception and will often see my level of reception go from a full 3G service to searching to no service. This is unacceptable for the 21st century.
10595 Someone from NSW thinks vodafone is VERY FAIL!!!! at 5 Jan 2011 12:28:26 PM
I am tired of making calls to friends and clients, and during the calls the connection drops out. so then i have to call back again to that same person, which then this eats into my capped plan and then leads to extra cost to some one i was originally speaking to first time , my bill just came this month at 235 dollars, from previous months being either on the 69 cap or just going over by a few dollars, i am also tired of trying to get onto the mobile internet coverage and not being able to get through on the service that i have signed up to.. now do i get a rebate for the lack of service! i bet not..
The mobile coverage is crap i will be lucky to get on the internet in the Queens Park area of Sydney, and i can see the mobile tower across from my balcony...total joke.
Thank you Vodafail for organising this site for us, your naming of this site is spot on.....
The mobile coverage is crap i will be lucky to get on the internet in the Queens Park area of Sydney, and i can see the mobile tower across from my balcony...total joke.
Thank you Vodafail for organising this site for us, your naming of this site is spot on.....
10594 Someone from VIC thinks vodafone is extreme at 5 Jan 2011 12:22:37 PM
No reception , mms messages and text take forever to come through, currenty in Cbd and only have 3 bars yet friends on Telstra and optus have full.
I took a holiday to Sydney went to use google maps NO reception the the middle of Sydney cbd, friend on other network full reception. Took holiday to queensland NO reception yet my friends on other networks had full I had to go buy a cheap phone from another provider and divert my calls to it.
This is now beyond a joke.
I took a holiday to Sydney went to use google maps NO reception the the middle of Sydney cbd, friend on other network full reception. Took holiday to queensland NO reception yet my friends on other networks had full I had to go buy a cheap phone from another provider and divert my calls to it.
This is now beyond a joke.
10593 Someone from NSW thinks vodafone is EPIC FAIL at 5 Jan 2011 12:22:17 PM
I have been with Vodafone for more than 8 years and recently I switched to a Blackberry 9700. I pay $49.00 per month (not much i know) and for this i was told i would get "super-fast 3G reception". Sadly i believed the staff at Vodafone. The harsh reality is I am lucky to get "3G" reception for more than 30% of the day. I live in the Kellyville area and the bulk of the time, I get "EDGE" reception which is terribly slow. I'm not even going to start on how many "drop-outs' i get during a phone call.
Vodafone used to be very good but they have really dropped the ball when it comes to reception for Smart Phones. Shame really..
Vodafone used to be very good but they have really dropped the ball when it comes to reception for Smart Phones. Shame really..
10592 Someone from VIC thinks vodafone is power to fail at 5 Jan 2011 12:20:51 PM
I understand why some companies think outsourcing their call centres to far off places might be a good financial move in the short term, but Vodafone and 3 have surely got to be losing customers due to their awful customer service centre.
I try to get a simple message through and they can't do anything about it because they can't understand your complaint without their scripts. So damn frustrating.
Offshoring is fine but offshore to people with some damn common sense and English ability!
I try to get a simple message through and they can't do anything about it because they can't understand your complaint without their scripts. So damn frustrating.
Offshoring is fine but offshore to people with some damn common sense and English ability!
5 Jan 2011 05:20:48 PM: optus off shore, telstra off shore
5 Jan 2011 06:08:20 PM: Optus offshore, parts of Telstra offshore, however in both cases, they crap all over Vodafones off shore staff :)
6 Jan 2011 02:22:48 PM: It's especially worse at the moment because Vodafone moved/opened a new call centre in Mumbai, as previously they were somewhere else in India not sure. They moved to Mumbai so they could be together with 3 mobile, but now they have had to hire a lot of new staff. Very bad timing cause those staff members seem to know not very much now
10591 Someone from NSW thinks vodafone is jump off a cliff painful at 5 Jan 2011 12:19:20 PM
I have been on the phone to vodafail since 11.32am and ir is now 2.18pm, and still no answer. They keep hanging up on me when transferring me. Last night I was on the phone for nearly an hour, was told I would be called back, he tried but couldn't get through because I had no coverage.
I'm a single working mum I don't have time for this bull.
I've told them I want to end my phone and mobile broadband contracts. Simple. But no, I'm wasting my time, neglecting my child, while waiting for someone to answer my call.
I'm a single working mum I don't have time for this bull.
I've told them I want to end my phone and mobile broadband contracts. Simple. But no, I'm wasting my time, neglecting my child, while waiting for someone to answer my call.
10590 Someone from NSW thinks vodafone is prepaid broadband at 5 Jan 2011 12:18:48 PM
the data cap on prepaid broadband is so terrible, during evenings say after 7pm, its shockingly slow.at times during the night, the connection keeps ticking off the data bytes but you cannot connect to anything. When you pick up the fone to ring customer services to complain-an automated response greets you "service hours are between 8am to 8pm..." really a joke when a). Vodafone cannot provide a service which is stable through the day and night, b). Vodafone cannot have a 24/7 service support team contactable via fone in this day and age. After paying for the starter pack costing me nearly $100, I feel stuck with them as I'd have to spend just as much to cross borders and join another telco.Voda failed me too.
10589 Someone from NSW thinks vodafone is Cannot send emails from the iPhone at 5 Jan 2011 12:18:06 PM
The Vodafone SMTP server seems to be not compatible with the iPhone OS4.0 system.Hence I am not able to send emails from my iPhone.
According to research on the web, there are other users experiencing the same problem
According to research on the web, there are other users experiencing the same problem
10588 Someone from WA thinks vodafone is MASSIVE FAIL at 5 Jan 2011 12:17:58 PM
I get poor reception everywhere, I live 15 mins out of Perth CBD and get little to NO reception in my home. It is so frustrating trying to talk to someone and having to try and call them back 15 times
10587 Someone from NSW thinks vodafone is NEWS UPDATE, January 5th 2010 at 5 Jan 2011 12:17:49 PM
Vodafone sets up taskforce to fix network issues as 9000 express interest in class action
Ben Grubb
January 5, 2011 - 12:05PM
Vodafone has set up "a number of taskforce teams" to try to fix network problems following a class action legal threat in which about 9000 customers have expressed an interest in joining.
Sydney law firm PiperAlderman last month sought disgruntled Vodafone customers to press a class action over dropped calls, bad reception and poor data performance.
Today it posted an update on its site saying that approximately 9000 Vodafone customers had registered their interest.
Advertisement: Story continues below
"In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances," it said. "Upon receipt of this information, we will process it and take the matter forward."
Vodafone has faced customer backlash over thousands experiencing poor service over the past few months.
The company initially blamed software bugs and argued that there were no serious problems with its network. However, just before Christmas, its CEO, Nigel Dews, issued an apology.
In it, Dews reminded customers of plans to "significantly" upgrade the Vodafone network.
In a blog post yesterday, the company's director of customer service and experience, Cormac Hodgkinson, said Vodafone had set up "a number of taskforce teams" that were "working to continue to resolve the current network issues which have been affecting some customers".
Hodgkinson also said Vodafone was "monitoring and testing the network across the country to evaluate its performance".
"While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time."
Between January and March, Hodgkinson said, the company would be upgrading approximately 141 sites which transmit signals to mobile devices.
"These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage)," Hodgkinson said.
- With Asher Moses
Ben Grubb
January 5, 2011 - 12:05PM
Vodafone has set up "a number of taskforce teams" to try to fix network problems following a class action legal threat in which about 9000 customers have expressed an interest in joining.
Sydney law firm PiperAlderman last month sought disgruntled Vodafone customers to press a class action over dropped calls, bad reception and poor data performance.
Today it posted an update on its site saying that approximately 9000 Vodafone customers had registered their interest.
Advertisement: Story continues below
"In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances," it said. "Upon receipt of this information, we will process it and take the matter forward."
Vodafone has faced customer backlash over thousands experiencing poor service over the past few months.
The company initially blamed software bugs and argued that there were no serious problems with its network. However, just before Christmas, its CEO, Nigel Dews, issued an apology.
In it, Dews reminded customers of plans to "significantly" upgrade the Vodafone network.
In a blog post yesterday, the company's director of customer service and experience, Cormac Hodgkinson, said Vodafone had set up "a number of taskforce teams" that were "working to continue to resolve the current network issues which have been affecting some customers".
Hodgkinson also said Vodafone was "monitoring and testing the network across the country to evaluate its performance".
"While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time."
Between January and March, Hodgkinson said, the company would be upgrading approximately 141 sites which transmit signals to mobile devices.
"These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage)," Hodgkinson said.
- With Asher Moses
5 Jan 2011 12:21:16 PM: VODAFONE CLASS ACTION UPDATE Wednesday, 5th January 2011
Thank you to all of you who have registered your interest in the class action. To date, approximately 9,000 Vodafone customers have registered their interest.
In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances.
Upon receipt of this information, we will process it and take the matter forward.
In the meantime, for your convenience, we set out answers to some frequently asked questions.
What information do I need to give you?
At present, we ask that group members await our request for further information, which will be sent within the next five to ten business days. This request for further information will enable us to assess the claims against Vodafone.
Can I make a claim if I am not a current Vodafone customer?
We are currently investigating claims of persons who have been Vodafone customers at any time in the past 3 years. If you have been a Vodafone customer at any time in the past 3 years, you should register your interest.
Can I make a claim if I am a 3 customer?
Due to the number of enquiries we have received from 3 customers, we will investigate potential claims against 3. When we ask you for further information, we will ask you to identify yourself as either a 3 customer or a Vodafone customer.
Can I make a claim if I am having internet issues?
Due to the number of enquiries we have received from internet customers, we will investigate potential claims relating to Vodafone's internet service. When we ask you for further information, we will ask you to identify yourself as a mobile, fixed line internet or wireless internet customer.
Can I make a claim if I have phone compatibility issues?
When we ask you for further information, we will ask you to identify any phone compatibility issues, and investigate this issue as a potential basis for claims.
What are the next steps?
The next steps are for us to gather and process the information provided by group members, identify legal claims available to group members, identify the value of the claims, and apply for litigation funding. Upon successfully obtaining litigation funding, we will work with the funder to prepare a claim to be filed in court.
What is litigation funding?
Litigation funders pay the legal costs of taking a case to court. Usually, upon a successful outcome, the litigation funder will be entitled to reimbursement of the legal fees it has paid plus a percentage of any compensation to which group members are entitled. This commission is usually in the range of 25-40% of that compensation. If litigation funding is obtained successfully, you will be asked to enter into a litigation funding agreement with the funder.
How long does the class action process take?
The class action process depends on a number of factors, including the attitude of the respondent, the amount of time taken to gather all relevant information, and whether a negotiated settlement is reached without the need for a hearing in court. This process can take 12 to 24 months.
Updates
We will provide further updates on our website on a regular basis. Please check our website regularly for these updates.
http://www.piperalderman.com.au/vf/
Thank you to all of you who have registered your interest in the class action. To date, approximately 9,000 Vodafone customers have registered their interest.
In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances.
Upon receipt of this information, we will process it and take the matter forward.
In the meantime, for your convenience, we set out answers to some frequently asked questions.
What information do I need to give you?
At present, we ask that group members await our request for further information, which will be sent within the next five to ten business days. This request for further information will enable us to assess the claims against Vodafone.
Can I make a claim if I am not a current Vodafone customer?
We are currently investigating claims of persons who have been Vodafone customers at any time in the past 3 years. If you have been a Vodafone customer at any time in the past 3 years, you should register your interest.
Can I make a claim if I am a 3 customer?
Due to the number of enquiries we have received from 3 customers, we will investigate potential claims against 3. When we ask you for further information, we will ask you to identify yourself as either a 3 customer or a Vodafone customer.
Can I make a claim if I am having internet issues?
Due to the number of enquiries we have received from internet customers, we will investigate potential claims relating to Vodafone's internet service. When we ask you for further information, we will ask you to identify yourself as a mobile, fixed line internet or wireless internet customer.
Can I make a claim if I have phone compatibility issues?
When we ask you for further information, we will ask you to identify any phone compatibility issues, and investigate this issue as a potential basis for claims.
What are the next steps?
The next steps are for us to gather and process the information provided by group members, identify legal claims available to group members, identify the value of the claims, and apply for litigation funding. Upon successfully obtaining litigation funding, we will work with the funder to prepare a claim to be filed in court.
What is litigation funding?
Litigation funders pay the legal costs of taking a case to court. Usually, upon a successful outcome, the litigation funder will be entitled to reimbursement of the legal fees it has paid plus a percentage of any compensation to which group members are entitled. This commission is usually in the range of 25-40% of that compensation. If litigation funding is obtained successfully, you will be asked to enter into a litigation funding agreement with the funder.
How long does the class action process take?
The class action process depends on a number of factors, including the attitude of the respondent, the amount of time taken to gather all relevant information, and whether a negotiated settlement is reached without the need for a hearing in court. This process can take 12 to 24 months.
Updates
We will provide further updates on our website on a regular basis. Please check our website regularly for these updates.
http://www.piperalderman.com.au/vf/
10586 Someone from NSW thinks vodafone is Call drop out at 5 Jan 2011 12:15:44 PM
When i drive ...
Epping to Beecroft I get 2 spots where the calls dropout
City to Epping I get 4 spots where the calls dropout
Very frustrating trying to service my clients when the call keeps dropping out.
Epping to Beecroft I get 2 spots where the calls dropout
City to Epping I get 4 spots where the calls dropout
Very frustrating trying to service my clients when the call keeps dropping out.
10585 Someone from NSW thinks vodafone is massive fail at 5 Jan 2011 12:14:30 PM
In the 3 years i have been with vodophone i have barely seen my reception bars full!! when i signed they said reception would improve....i now have an Iphone and wow slowest net ever in most capital cities!! i live in a large regional town and still struggle to get reception and internet!! i recently went to airlie beach and had no reception where i was staying and 2 bars in town!! my phone is my lifeline not mention everytime the network drops out!! i can be talking away to someone and bam phone call ends phone jams and i have to turn it on and off to call the person back to apologise....i am sooo sick of no reception and am considering the move to telstra (ick!!) because their reception is great!!
10582 Someone from QLD thinks vodafone is Epic Douchebags - Lara needs a good slapping at 5 Jan 2011 12:11:16 PM
Ive been (Just recently changed telco's) a Vodafone customer for around 7-8 years.
The last 12 months or so have been incredibly frustrating with them- numerous handset fails, poor service, replacement handsets that were reconditioned ones instead of new ones, customer care staff with exceptionally poor english skills, excessive amounts of time on hold (one call had me on hold for almost two hours before I gave up and hung up), and unwanted handest upgrade that was damn near impossible to return.
In the end I had a gutful and went to pay out my contract and cancel my service, it took TIO involvement to get it happening as every time I tried to do it myself, their system was down, or I was transferred back and forth between departments all telling me I had come through to the wrong place, or the person I spoke to me couldnt understand english properly or spoke so fast it was like a foreign language and got angry at me when I asked them to slow down.
That was two months ago. My contract has since been cancelled and I'm a very happy customer of another telco. BUT... they wont take my final payment! they said the final amount would direct debit as per usual on the usual due date - it didnt. There was plenty of money in my account to cover it, yet it didnt come out. The following month I get a bill with the amount now listed as overdue and that I need to call collections to explain why I hadnt paid. So after another epic lifetime on hold and Lara getting sarcastic with me, they assured me I wouldnt be charged any late fees and it will automatically come out on the next payment cycle. Well, the next payment cycle passed a week ago and surprise surprise, no payment came out.
If they default my credit history Im gonna be very unimpressed. But if they dont want their money either, then im cool with that...
The last 12 months or so have been incredibly frustrating with them- numerous handset fails, poor service, replacement handsets that were reconditioned ones instead of new ones, customer care staff with exceptionally poor english skills, excessive amounts of time on hold (one call had me on hold for almost two hours before I gave up and hung up), and unwanted handest upgrade that was damn near impossible to return.
In the end I had a gutful and went to pay out my contract and cancel my service, it took TIO involvement to get it happening as every time I tried to do it myself, their system was down, or I was transferred back and forth between departments all telling me I had come through to the wrong place, or the person I spoke to me couldnt understand english properly or spoke so fast it was like a foreign language and got angry at me when I asked them to slow down.
That was two months ago. My contract has since been cancelled and I'm a very happy customer of another telco. BUT... they wont take my final payment! they said the final amount would direct debit as per usual on the usual due date - it didnt. There was plenty of money in my account to cover it, yet it didnt come out. The following month I get a bill with the amount now listed as overdue and that I need to call collections to explain why I hadnt paid. So after another epic lifetime on hold and Lara getting sarcastic with me, they assured me I wouldnt be charged any late fees and it will automatically come out on the next payment cycle. Well, the next payment cycle passed a week ago and surprise surprise, no payment came out.
If they default my credit history Im gonna be very unimpressed. But if they dont want their money either, then im cool with that...
10581 Someone from NSW thinks vodafone is UPDATE, January 5th 2010 at 5 Jan 2011 12:11:14 PM
Vodafone sets up taskforce to fix network issues as 9000 express interest in class action
Ben Grubb
January 5, 2011 - 12:05PM
Vodafone has set up "a number of taskforce teams" to try to fix network problems following a class action legal threat in which about 9000 customers have expressed an interest in joining.
Sydney law firm PiperAlderman last month sought disgruntled Vodafone customers to press a class action over dropped calls, bad reception and poor data performance.
Today it posted an update on its site saying that approximately 9000 Vodafone customers had registered their interest.
Advertisement: Story continues below
"In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances," it said. "Upon receipt of this information, we will process it and take the matter forward."
Vodafone has faced customer backlash over thousands experiencing poor service over the past few months.
The company initially blamed software bugs and argued that there were no serious problems with its network. However, just before Christmas, its CEO, Nigel Dews, issued an apology.
In it, Dews reminded customers of plans to "significantly" upgrade the Vodafone network.
In a blog post yesterday, the company's director of customer service and experience, Cormac Hodgkinson, said Vodafone had set up "a number of taskforce teams" that were "working to continue to resolve the current network issues which have been affecting some customers".
Hodgkinson also said Vodafone was "monitoring and testing the network across the country to evaluate its performance".
"While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time."
Between January and March, Hodgkinson said, the company would be upgrading approximately 141 sites which transmit signals to mobile devices.
"These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage)," Hodgkinson said.
- With Asher Moses
Ben Grubb
January 5, 2011 - 12:05PM
Vodafone has set up "a number of taskforce teams" to try to fix network problems following a class action legal threat in which about 9000 customers have expressed an interest in joining.
Sydney law firm PiperAlderman last month sought disgruntled Vodafone customers to press a class action over dropped calls, bad reception and poor data performance.
Today it posted an update on its site saying that approximately 9000 Vodafone customers had registered their interest.
Advertisement: Story continues below
"In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances," it said. "Upon receipt of this information, we will process it and take the matter forward."
Vodafone has faced customer backlash over thousands experiencing poor service over the past few months.
The company initially blamed software bugs and argued that there were no serious problems with its network. However, just before Christmas, its CEO, Nigel Dews, issued an apology.
In it, Dews reminded customers of plans to "significantly" upgrade the Vodafone network.
In a blog post yesterday, the company's director of customer service and experience, Cormac Hodgkinson, said Vodafone had set up "a number of taskforce teams" that were "working to continue to resolve the current network issues which have been affecting some customers".
Hodgkinson also said Vodafone was "monitoring and testing the network across the country to evaluate its performance".
"While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time."
Between January and March, Hodgkinson said, the company would be upgrading approximately 141 sites which transmit signals to mobile devices.
"These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage)," Hodgkinson said.
- With Asher Moses
10580 Someone from NSW thinks vodafone is EPIC #####FAIL at 5 Jan 2011 12:11:05 PM
10579 Someone from QLD thinks vodafone is a massive failure at 5 Jan 2011 12:08:12 PM
Brand new phone resets itself 10 to 15 times per day. Calls drop out all the time in the middle of Brisbane. Not worth waiting for data retrieval unless connected to wi-fi. 3G coverage is terrible even in Brisbane CBD so using Facebook, Youtube or similar is just a waste of time. Have been on hold with Vodafone customer care for over 110 minutes, 4 times in the last 2 weeks. Keep sending me to different departments and i find it very hard to understand some of their staff. Extremely frustrated
10578 Someone from NSW thinks vodafone is epic fail x10 at 5 Jan 2011 12:03:35 PM
not connecting numerous call dropouts and rubbish internet connections - main Q is how can they still be allowed to advertise on TV/radio/publications - surely this is FALSE advertising and misrepresenting the true state of affairs to the greater public? is the ACCC/advertising standards board onto this??
10577 Someone from NSW thinks vodafone is Crappy at 5 Jan 2011 11:57:02 AM
I've been with Vodafone for around 4 years and generally they've been okay, however over the last few months i've been experiencing continuous issues with people being unable to reach me and not being able to reach other people on Vodafone - i receive the message 'the mobile you are trying to call is currently unavailable' when the person i'm trying to reach is definately available with their phone switched on. Others receive the same message when trying to contact me, this is usually within Sydney cbd. I also fail to receive text messages on various occasions and recently cancelled my usb mobile broadband service due to the super slow internet speed.
10576 Someone from QLD thinks vodafone is Very Fail at 5 Jan 2011 11:55:09 AM
I have had issues for the past 6 months with data and MMS. I have been with vodafone for many years but it is has only been when i got my Iphone, 6 months ago and actually started using my phone for things other than calls and text :)
At first I thought the slow data was just part and parcel of it being through a mobile phone, but then MMS message became 50/50 as to if i got them or not. I rang vodafone and was advised to try it in a different phone as my Iphone may be having some issues. So i went and bought a cheap vodafone prepaid handset and put my sim in. I tried this out for just over a month with the same issues as the Iphone. So i rang again and was told to go into a store and they would help me out. I went into the store and spoke to a guy that didnt seem to interested in helping but he spoke to me about a sony ericsson and he advised i shouldnt have an issue with it. Waited until start of November and thought I would give it a go and ordered it. When I received it I still had the same issues. I rang the call centre again only to be told try another phone - I advised them that this was now my third phone in less than 6 months so it could not be that - they then told me to go into the store and get a new sim card as it was probably just because the one I had was old. So I went into the store and got this new sim and this did not fix the problem either. So I rang back and was told that they would escalate the issue and would get back to me (this was the end of november 2010), they also told me that there was no issue with their network and it was probably going to turn out to be an issue on my end - kind of rude they way they said it too.
Anyways I got a voicemail to call them back at the start of December and try to do so throughout the whole of December but the wait times were just too much to set aside the time.
Finally got ahold of someone today 5th Jan who tried telling me all the same things the last people did (i.e that it was my phone or my location or my settings) I told them to look at my notes and that I had been through this and three phones. They went silent and only then said that they were having some issues, didnt know when it would be fixed and would not offer anything to make up for running me around and three phones later as he advised it was my choice to follow their technical trouble shooting requests.
I think I have given them a fair go to be honest and resonable with me as a customer, I think it is time to go somewhere else.
Thanks also to vodafail for letting me have somewhere to vent :)
At first I thought the slow data was just part and parcel of it being through a mobile phone, but then MMS message became 50/50 as to if i got them or not. I rang vodafone and was advised to try it in a different phone as my Iphone may be having some issues. So i went and bought a cheap vodafone prepaid handset and put my sim in. I tried this out for just over a month with the same issues as the Iphone. So i rang again and was told to go into a store and they would help me out. I went into the store and spoke to a guy that didnt seem to interested in helping but he spoke to me about a sony ericsson and he advised i shouldnt have an issue with it. Waited until start of November and thought I would give it a go and ordered it. When I received it I still had the same issues. I rang the call centre again only to be told try another phone - I advised them that this was now my third phone in less than 6 months so it could not be that - they then told me to go into the store and get a new sim card as it was probably just because the one I had was old. So I went into the store and got this new sim and this did not fix the problem either. So I rang back and was told that they would escalate the issue and would get back to me (this was the end of november 2010), they also told me that there was no issue with their network and it was probably going to turn out to be an issue on my end - kind of rude they way they said it too.
Anyways I got a voicemail to call them back at the start of December and try to do so throughout the whole of December but the wait times were just too much to set aside the time.
Finally got ahold of someone today 5th Jan who tried telling me all the same things the last people did (i.e that it was my phone or my location or my settings) I told them to look at my notes and that I had been through this and three phones. They went silent and only then said that they were having some issues, didnt know when it would be fixed and would not offer anything to make up for running me around and three phones later as he advised it was my choice to follow their technical trouble shooting requests.
I think I have given them a fair go to be honest and resonable with me as a customer, I think it is time to go somewhere else.
Thanks also to vodafail for letting me have somewhere to vent :)
10575 Someone from NSW thinks vodafone is Epic Fail at 5 Jan 2011 11:53:51 AM
I live in Freshwater on the northern beaches & travel on the bus to Sydney CBD daily along Military Road. I continually have my phone calls drop out along military road and am never able to connect to the net from my iphone when i'm anywhere whithin range of the harbour bridge. On other days my phone won't even give me any service to send text's or make calls, let alone 3G access to get on the net - the best yet is that on military road i get the signal on my phone that says it's on roaming because it can't connect to 3G. For crying out loud, living in the Sydney Metro area I should have 3G coverage wherever I am & shouldn't have to put up with this crap. I switch to vodafone after being with Optus for 10yrs and I am seriously disappointed. Oh not to mention the ridiculous on hold time when you try to ring & get an answer out of Vodafone!!!
10574 Someone from NSW thinks vodafone is more pain than gain at 5 Jan 2011 11:51:17 AM
I have internet service on my mobile but it rarely works. What is more frustrating is the number of calls that drop out. Everytime I have to call the number back it costs another connection charge. I have become cynical enough to believe it is being done deliberately by vodaphone. I had excellent coverage at home until a few months ago now I have to stand outside to stop the call breaking up or dropping out. I am checking my contract as I believe it can be voided because I am not getting the service I pay for.
10573 Someone from VIC thinks vodafone is They are highway crooks at 5 Jan 2011 11:50:11 AM
I purchased an iPhone in good faith about 2 years ago; I never had the reception available to use the iPhone so I stopped paying the account and suffered to subsequent issues including the tuff-luck call from a Vodaphone collections person based at a call center in the Philippines
10572 Someone from NSW thinks vodafone is Ultimate at 5 Jan 2011 11:49:24 AM
There is the current typical Vodafail mess of... rarely able to get reception to make calls, send sms, use data services unless i stand in 1 certain spot in my workshop or venture outside and even when Im outside I feel luckier than a lotto winner if I generally find reception. I dare not complain that I dont have reception when Im at home or visiting friends as I guess Vodafail hasnt commited to that or generally providing services within homes.. after all it is a mobile with which we can roam the earth looking for reception when we need to make a call right?? Thanks Vodafail.
A question I wanted to raise on this site is... has anyone experienced calls regularly dropping out at intervals such as 5 mins 2 seconds... 10 mins 2 seconds etc?
This occurred in various areas of sydney for me and some people I know also using Vodafail. It occurred from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds. Interestingly enough this just happens to add up to extra $$$ for Vodafail, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15%. Considering Vodafails honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another to minimise customer complaints.
Please note that in all cases above Vodafail = Vodafone :-)
Anyone else with a similar experience?
A question I wanted to raise on this site is... has anyone experienced calls regularly dropping out at intervals such as 5 mins 2 seconds... 10 mins 2 seconds etc?
This occurred in various areas of sydney for me and some people I know also using Vodafail. It occurred from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds. Interestingly enough this just happens to add up to extra $$$ for Vodafail, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15%. Considering Vodafails honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another to minimise customer complaints.
Please note that in all cases above Vodafail = Vodafone :-)
Anyone else with a similar experience?
10570 Someone from NSW thinks vodafone is Mammoth Fail! at 5 Jan 2011 11:48:31 AM
I get next to no signal in my current house, my old house, my workplace, or indeed anywhere else I frequent. I live/work/socialise in and around the Sydney CBD! I never step outside of a Vodafone 'strong' network service area and yet I suffer dropped calls (including several when I'm on the phone to 1555... Oh, the irony!), text messages that refuse to send immediately, picture messages that are often received 8 or more hours later by the recipients, and consistently blown out bills from repeatedly re-making calls and attempting to send text messages multiple times. My last website complaint got a response from this alleged 'taskforce' of Vodafone's requesting the following information:
�Mobile number and alternate contact number
�PIN to authorise access to your account, this is generally a 4 digit number
�Full Name
�Handset Make and Model - if iPhone, please ensure latest software update has been made
�Fault Address Line 1 - Street #/Name/Type
�Nearest Cross Street?
�Fault Address Line 2 - Suburb
�Fault Address Line 3 - State/Country
�If in a multi storey building, what level?
�Successful calls previously at same location? Y/N
�When did this issue begin?
�Successful calls currently at other location? Y/N
�Does the sim card have the same issue at the same location in a different Handset?
�Type of coverage that is now showing on the handset? 2G or 3G?
�Have you tried manually selecting 2G or 3G?
�How many bars of coverage is showing on the device?
�Examples within 72 hours for dropped or failed calls (time and date)
�Provide the called number for Failed calls,Dropouts
Ummm, are you serious?! I have work, uni, life, etc. to be going on with- I absolutely don't have the time nor the patience to write you an essay proving what is wrong with your own network when you already know!! I think it is a disgusting way to operate a business to put the onus of proving adequate or inadequate service onto your customers instead of yourselves.
So disappointed and frustrated, Vodafone. And my wireless internet stick was equally awful to the point where I no longer even try to use it- it frustrates me to the point of distraction.
I cringe when I pay bills- I resent giving the money to Vodafone for such sub-par service.
�Mobile number and alternate contact number
�PIN to authorise access to your account, this is generally a 4 digit number
�Full Name
�Handset Make and Model - if iPhone, please ensure latest software update has been made
�Fault Address Line 1 - Street #/Name/Type
�Nearest Cross Street?
�Fault Address Line 2 - Suburb
�Fault Address Line 3 - State/Country
�If in a multi storey building, what level?
�Successful calls previously at same location? Y/N
�When did this issue begin?
�Successful calls currently at other location? Y/N
�Does the sim card have the same issue at the same location in a different Handset?
�Type of coverage that is now showing on the handset? 2G or 3G?
�Have you tried manually selecting 2G or 3G?
�How many bars of coverage is showing on the device?
�Examples within 72 hours for dropped or failed calls (time and date)
�Provide the called number for Failed calls,Dropouts
Ummm, are you serious?! I have work, uni, life, etc. to be going on with- I absolutely don't have the time nor the patience to write you an essay proving what is wrong with your own network when you already know!! I think it is a disgusting way to operate a business to put the onus of proving adequate or inadequate service onto your customers instead of yourselves.
So disappointed and frustrated, Vodafone. And my wireless internet stick was equally awful to the point where I no longer even try to use it- it frustrates me to the point of distraction.
I cringe when I pay bills- I resent giving the money to Vodafone for such sub-par service.
5 Jan 2011 12:44:08 PM: That is an extraordinary number of questions for V/F to ask.
Perhaps it is just to discourage complaints, they make the process so long winded.
It is a laugh they want an alternate number to call you on :they obviously realise they may not reach you on your Vodafone number due to their crappy network.
Perhaps it is just to discourage complaints, they make the process so long winded.
It is a laugh they want an alternate number to call you on :they obviously realise they may not reach you on your Vodafone number due to their crappy network.
5 Jan 2011 06:11:51 PM: How is a company to know when calls have dropped, time, date and where, yes it my seem to you like an essay but I'm sure their not mind readers. As an example you don't go to a doctor and say I have a pain and expect the doctor to let you know straight away what is the cause without him asking questions about your history or getting you to take a test. Now picture a base tower trying to get calls/sms through, without stating what time or dates when you had these issues looking through that base tower information pad for your info is like looking for a needle in a hay stack dude! I feel more sorry for the staff who are here coping it all, when its not their fault yet some customers I'm sure love to take it out on them. Just when NAB had a system issue they cop it BIG TIME, poor buggers. I would be livid to with coverage issues or queue lines but at the end of the day that person your speaking to is human after all and remember its not them that has caused your problem directly, their managing the best they can, it won't help matters with abusing them.
10569 Someone from NSW thinks vodafone is Ultimate at 5 Jan 2011 11:46:58 AM
There is the current typical Vodafail mess of... rarely able to get reception to make calls, send sms, use data services unless i stand in 1 certain spot in my workshop or venture outside and even when Im outside I feel luckier than a lotto winner if I generally find reception. I dare not complain that I dont have reception when Im at home or visiting friends as I guess Vodafail hasnt commited to that or generally providing services within homes.. after all it is a mobile with which we can roam the earth looking for reception when we need to make a call right?? Thanks Vodafail.
A question I wanted to raise on this site is... has anyone experienced calls regularly dropping out at intervals such as 5 mins 2 seconds... 10 mins 2 seconds etc?
This occurred in various areas of sydney for me and some people I know also using Vodafail. It occurred from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds. Interestingly enough this just happens to add up to extra $$$ for Vodafail, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15%. Considering Vodafails honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another to minimise customer complaints.
Please note that in all cases above Vodafail = Vodafone :-)
Anyone else with a similar experience?
A question I wanted to raise on this site is... has anyone experienced calls regularly dropping out at intervals such as 5 mins 2 seconds... 10 mins 2 seconds etc?
This occurred in various areas of sydney for me and some people I know also using Vodafail. It occurred from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds. Interestingly enough this just happens to add up to extra $$$ for Vodafail, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15%. Considering Vodafails honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another to minimise customer complaints.
Please note that in all cases above Vodafail = Vodafone :-)
Anyone else with a similar experience?
10568 Someone from NSW thinks vodafone is Directors/Managers responsible for Customer Service should resign including CEO at 5 Jan 2011 11:46:02 AM
Have been trying to contact Vodafone for network issues and call drop for last 2 months. Never been able to rach the right team. Been on hold for hours and hours untill now. They play passing the buck, one team transfers to another to another saying its not the right area/team. Am sure i chose the closest/right options and selections given by vodafone.
Have sent emails but no response yet.
Been to few stores, was told they dont take complaints.
Can someone suggest how to reach these worst customer service on earth. Will anyone have email address of Customer Service Head and CEO.
Have sent emails but no response yet.
Been to few stores, was told they dont take complaints.
Can someone suggest how to reach these worst customer service on earth. Will anyone have email address of Customer Service Head and CEO.
5 Jan 2011 12:55:38 PM: Maybe visit their swish new VHA Head Office in North Sydney at 40 Mount Street. Level 7. If your lucky the CEO might invite you in for a latte.
Perhaps if a few thousand disgruntled Vodafone customers lobbed on their North Sydney doorstep they might feel less insulated from their unhappy customer base ?
Perhaps if a few thousand disgruntled Vodafone customers lobbed on their North Sydney doorstep they might feel less insulated from their unhappy customer base ?
10567 Someone from QLD thinks vodafone is FAIL at 5 Jan 2011 11:46:01 AM
Cannot make or receive calls & owing amt is $191 on a $49 cap - go figure. Spent 101 mins on the phone and neither problem is resolved. Now told to go to a store and check my sim and waiting on call back about the bill. Not happy!
10566 Someone from WA thinks vodafone is Very at 5 Jan 2011 11:45:05 AM
Luckily I have now left Vodafone. However I had no reception at my home address and Vodafone would not recognise this let alone offer a solution.
Am glad I left.
Am glad I left.
10565 Someone from TAS thinks vodafone is at 5 Jan 2011 11:43:48 AM
Hello everyone.
I would like to keep you in the loop with just what we are doing to improve our network, check our blog at: http://blog.vodafone.com.au/blog/news/improving-your-vodafone-network-an-update-on-our-network-plans/
Also please remember we offer official support on the following social media channels:
www.facebook.com/vodafoneau
www.twitter.com/vodafoneAU_help
Kind Regards
Dave From Vodafone.
I would like to keep you in the loop with just what we are doing to improve our network, check our blog at: http://blog.vodafone.com.au/blog/news/improving-your-vodafone-network-an-update-on-our-network-plans/
Also please remember we offer official support on the following social media channels:
www.facebook.com/vodafoneau
www.twitter.com/vodafoneAU_help
Kind Regards
Dave From Vodafone.
5 Jan 2011 12:06:28 PM: Are you kidding lol.
Have you tried calling your "customer care"??
Have you tried emailing your customer complaints ??
If I wanted to jump through hoops for an hour I would have joined the circus.
Over 15 minutes on the phone with you monkeys just to extend my ring time which I had already done 3 months ago. Then guess what.. the genius enabled my voicemail which I didnt ask for. GREAT SERVICE.
I wont even bother to get into your reception/service FAIL problems. Done that in another post.
Keep sending your bills out on time wont you please. The only thing you do well is TAKE money.
Well done Dave from Vodafail.
Kind Regards,
Vodafail Victim
Please note that in all cases above Vodafail = Vodafone :-)
Have you tried calling your "customer care"??
Have you tried emailing your customer complaints ??
If I wanted to jump through hoops for an hour I would have joined the circus.
Over 15 minutes on the phone with you monkeys just to extend my ring time which I had already done 3 months ago. Then guess what.. the genius enabled my voicemail which I didnt ask for. GREAT SERVICE.
I wont even bother to get into your reception/service FAIL problems. Done that in another post.
Keep sending your bills out on time wont you please. The only thing you do well is TAKE money.
Well done Dave from Vodafail.
Kind Regards,
Vodafail Victim
Please note that in all cases above Vodafail = Vodafone :-)
6 Jan 2011 10:20:44 AM: Dave to these "IMPROVEMENTS" include any sites in or around Hobart?
10563 Someone from WA thinks vodafone is Slow Data at 5 Jan 2011 11:36:41 AM
I recently went from Vodafone BIB to 2GB Data plan. The plan comes with 1.3GB local data and 750MB GPRS. I switched over in November 2010 and have noticed that 95% of my data usage is from GPRS with only a few MB for my local data. I would assume that my local area would be the state I am staying in which is CBD/Metro WA. Each time I use Voda's data network, my phone loads everything very very slowly. In frustration I often switch to my local wireless connection as this is much much faster. What is the point of having a data plan when you can't use it.
I have just lodged an email complain and will see how long that takes to get resolved. I don't want to stay on the line for 2 hours as the call back service is often not available when there are too many callers calling in to make complaints. Has anyone been successful in getting out of their Vodafone contracts without panalty? I was happy with Voda when I had my Blackberry but since going over to Android/Iphone, I think the service has dropped dramatically.
I have just lodged an email complain and will see how long that takes to get resolved. I don't want to stay on the line for 2 hours as the call back service is often not available when there are too many callers calling in to make complaints. Has anyone been successful in getting out of their Vodafone contracts without panalty? I was happy with Voda when I had my Blackberry but since going over to Android/Iphone, I think the service has dropped dramatically.
10562 Someone from WA thinks vodafone is Failed Miserably at 5 Jan 2011 11:36:28 AM
I live 5 kms from Perth CBD in an established suburb. The vodaphone service is very flaky, fluctuating and unreliable. The signal strength bars on my phone vary from zero (no service) to 2. Call dropouts, incoming calls going straight to voicemail, poor data-rates are very common. I complained to vodaphone, and documented 3 instances with date, time, screenshots as required in their complaint process. They raised a network fault, and informed me that a technician visited my home and made 2 calls of 5 minute duration successfully closed the issue. They cannot guarantee reception indoors as something in the structure would be interfering with the signal. My house is a standard brick and tile residence and when I put a Telstra sim in my phone borrowed from my friend I get 5 signal strength bars.
10561 Someone from NSW thinks vodafone is beyond describable at 5 Jan 2011 11:35:42 AM
I used Vodafone for 2 months here in Sydney before switching over to Telstra.
Even though Telstra is a lot more expensive, I can't even explain how good their coverage is, the speed of their 3G data networks which runs laps over Vodafone's so-called 3G (but really just EDGE speed most of the time) and the clarity of their voice network (3G). I rely on my iPhone daily, as a money making tool. If your life or income depends on Vodafone, don't hold your breath.
Even though Telstra is a lot more expensive, I can't even explain how good their coverage is, the speed of their 3G data networks which runs laps over Vodafone's so-called 3G (but really just EDGE speed most of the time) and the clarity of their voice network (3G). I rely on my iPhone daily, as a money making tool. If your life or income depends on Vodafone, don't hold your breath.
10560 Someone from NSW thinks vodafone is Extreme fail at 5 Jan 2011 11:32:14 AM
Constantly losing the network...it's unbelivable that everytime i'm with someone else (that uses other company), they never seem to have problem logging on to internet, but I never able to log on...what's the purpose of me getting Iphone from Vodafone when I can't log on to internet
10559 Someone from NSW thinks vodafone is Fail is too light at 5 Jan 2011 11:29:44 AM
10558 Someone from QLD thinks vodafone is Very Fail at 5 Jan 2011 11:28:08 AM
I have been ringing 1555 for the last three days with either an extremely long wait (over 40 mins) or getting the callback option which is ridiculous as all it does is put you through to the area you need to talk to and you are told it will be a 40 minute wait again. Finally I just got through and was told they cannot help me at all as their system is down ! It costs me $2.50 every time I call 1555 (as I am on a sim only plan) and all I want to do is get information about my upgrade options as its impossible to do this online. Optus have an option to buy as an upgrade online.
10557 Someone from QLD thinks vodafone is Really Bad at 5 Jan 2011 11:26:16 AM
Vodafail
10556 Someone from VIC thinks vodafone is extreme fail at 5 Jan 2011 11:24:39 AM
i barely ever get signal, whether i be at home or in the city the signal is fucking shit. To top it off, yesterday night i was out with my mates clubbing, one of my friends was hit in the head by a bottle and was hurt pretty badly. I tried ringing his parents/ambulence on my phone, but what do you know..no service. So I then tried his phone who is on 3, oh what do you know..no service. We had to walk for a while till we found the nearest hospital were he needed to get stiches. I
10555 Someone from NSW thinks vodafone is Fadaphone at 5 Jan 2011 11:24:37 AM
As per all the others, really bad receptioncountry wide, dropped calls, late messages etc. Just a total dead loss.
10554 Someone from VIC thinks vodafone is FAIL at 5 Jan 2011 11:24:03 AM
I have a Blackberry with Vodafone and a Wirelss Internet Mobile thing with Vodafone. I recently moved from Craigieburn to Greenvale in Victoria. When living in Craigieburn both the GPRS on blackberry and ability to get internet on the wireless mobile internet were working maybe 20% of the time, the rest of the time I was out of range or on "edge". I thought it was because I lived in a peasant neighbourhood and by moving to Greenvale ( a slightly less peasant neighbourhood) my reception issues would improve. But no, extremely poor GPRS on Blackberry and ability to get reception on wireless internet still both sh*t!! My Internet reception for example, when connection is actually successful, the reception is rated between Very Poor and Poor (and it only connects probably once every three attempts).
10553 Someone from NSW thinks vodafone is A shocker at 5 Jan 2011 11:23:47 AM
Vodafone happily signed my business up with a group of some 15 business phones located in Coffs Harbour NSW, knowing full well that there is no reception on Vodafone in Coffs Harbour at all. They are happy to pocket my money but less keen on delivering the goods
10552 Someone from VIC thinks vodafone is MIserable at 5 Jan 2011 11:23:40 AM
We went with Optus and had dramas for 50 mobiles so returned to Telstra. Our sister company opted to go to Vodafone but with our suggestion that a line be put in their contract that they could get out of contract if service was not satisfactory. Vodafone was so eager to get the business they agreed without even getting a definition on who's idea of satisfactory it needed to be. Anyway - they are no longer with Vodafone - so it seems some can escape the drama with only slight damage/
10551 Someone from NSW thinks vodafone is I have no reception at home at 5 Jan 2011 11:23:37 AM
I live in Sydenham, ten minutes from Sydney CBD and could rarely use my phone in my house. I tried everything to standing on my bed with my hand held up to the sky- nothing. I've since moved to Clovelly and experience similar dropouts but not as bad as Sydenham. Shgame vodafone shame.
10550 Someone from VIC thinks vodafone is Useless! at 5 Jan 2011 11:23:10 AM
Cant get reception inside my local shopping centre.....in Melbourne might I add! At least 50% of the time when I try to log on to my email account via my phone I get the "communication error" and cant log in. All other times it takes minutes to log in, while my partner who has the exact same phone but with a different provider is online in seconds......internet is useless and way too slow! My main problem is reception....its a disgrace, I live 20 minutes from Melbourne CBD and its third world reception...in fact, the reception is probably better in the third world! Get your act together vodafone....not that I care anymore anyway, im definitley changing providers!
10549 Someone from VIC thinks vodafone is actual fail at 5 Jan 2011 11:22:53 AM
live in 3158 Melbourne, constantly getting "Network lost" messages. Was ok when I got the phone 18 months ago but has now completely failed! 6 months left on my contract :-( feel sorry for you new customers!
10548 Someone from NSW thinks vodafone is Wireless internet at 5 Jan 2011 11:22:25 AM
we having subway at manly and at the end of the every tuesday we have to send report of the week and if we cant able to send it then it cost us 100 dollar fine which we have to pay from our account this week
10547 Someone from NSW thinks vodafone is I am with 3 at 5 Jan 2011 11:18:47 AM
I have sterated getting problems with my network and internet from last three-four weeks.
I am getting message Network Lost on my phone for more than 10 times a day.
Even I had problem with my network in Sydney CBD.Also network in my house is poor so most of the time I don't get netwrok .
It's really frustrating.
I am getting message Network Lost on my phone for more than 10 times a day.
Even I had problem with my network in Sydney CBD.Also network in my house is poor so most of the time I don't get netwrok .
It's really frustrating.
10546 Someone from NSW thinks vodafone is Fail at 5 Jan 2011 11:18:11 AM
Multiple business mobiles on one account, mostly repeated call drop outs in Sydney and Metro area's, delay of SMS messages, up to several days delayed in fact. Have tried swap handsets, sim cards, other tests, several complaints to Vodafone in writing (mail and email). Problems continue, not as bad as 3 months ago, but still present, and considerably less quality coverage than Optus or Telstra
vodafone@custhelp.com: A good starting point email
customer.enquiries@vodafone.com.au: Another email, that used to get through, they may have since discontinued
vodafone@custhelp.com: A good starting point email
customer.enquiries@vodafone.com.au: Another email, that used to get through, they may have since discontinued
10545 Someone from NSW thinks vodafone is Mega Fail at 5 Jan 2011 11:16:30 AM
-Reception in home in Manly frequently drops calls or does not receive calls nor tells me about missing a call
-PXT send but only about 30% are received by other iPhone users on voda and other networks
-They neglected to tell me that they have been overcharging me $50 a month for 9 months due to the blackberry data now included in the $79 cap (was sorted after 3 days worth of calling)
-Ever since they have been a sponsor of Cricket Australia, Australia have sucked!
-PXT send but only about 30% are received by other iPhone users on voda and other networks
-They neglected to tell me that they have been overcharging me $50 a month for 9 months due to the blackberry data now included in the $79 cap (was sorted after 3 days worth of calling)
-Ever since they have been a sponsor of Cricket Australia, Australia have sucked!
10544 Someone from VIC thinks vodafone is ARSEHOLES!!! at 5 Jan 2011 11:15:13 AM
i rang vodafone. was on hold for nearly an hour. i spoke to some twit who i could barely understand. i asked the twit why i hadn't received my internet bill in the mail when i know damn well i rang vodafone months ago to have it sent out to me in the mail instead of my email address. the twit on the phone said that i never did. bloody arsehole. i don't like being called a liar.
5 Jan 2011 05:22:36 PM: maybe if you weren't so racist, you might've got a proper response
10543 Someone from QLD thinks vodafone is Super Fail. at 5 Jan 2011 11:15:04 AM
I signed up for the HTC Desire HD on a $69 plan over 12 months with Vodafone at the start of October 2010.
I was meant to be entitled to 3 months free access, 10% off my monthly bills for the life of the contract and 1GB free data for the purchase of a phone running an Android OS.
I was just direct debited $139 from my bank account for my first two months of useage.
No 3 free months, no 10% discount, nada.
Looking at the Vodafone forum on Whirlpool I am just one of many this has happened to .
Fail.
I was meant to be entitled to 3 months free access, 10% off my monthly bills for the life of the contract and 1GB free data for the purchase of a phone running an Android OS.
I was just direct debited $139 from my bank account for my first two months of useage.
No 3 free months, no 10% discount, nada.
Looking at the Vodafone forum on Whirlpool I am just one of many this has happened to .
Fail.
6 Jan 2011 01:34:33 PM: dude i work for vodafone and there has NEVER been this deal available for 10% discount and the 3mths free was for 24mth contracts only
10542 Someone from VIC thinks vodafone is Loose with the truth at 5 Jan 2011 11:14:56 AM
I was with three and wanted to stay with three but was told I needed to move to Vodafone.
I was then charged a $100 exit fee from three that I wasn't informed off.
When I asked about reception in country areas and was told that the agreement three had with telstra would most likely roll over to Vodafone.
Turns out I now don't have reception at either of my parents houses and even in Melbourne I find reception drops out regulary.
I wish I could go back to three!!!
I was then charged a $100 exit fee from three that I wasn't informed off.
When I asked about reception in country areas and was told that the agreement three had with telstra would most likely roll over to Vodafone.
Turns out I now don't have reception at either of my parents houses and even in Melbourne I find reception drops out regulary.
I wish I could go back to three!!!
5 Jan 2011 05:24:13 PM: Activate national roaming thru 1555 which will enable voice and txt on telstra network when there is no voda coverage, this agreement with 3/telstra concludes aug 2012
6 Jan 2011 02:25:48 PM: Did you go to a multibranded 3/Vodafone store to get your new Vodafone plan? If you did and you had less than 3 months to go on your 3 plan then the cancellation fee should be waived. If you fall in that category call 3 to discuss applying the credit or refunding the cancellation fee.
The agreement with Telstra is not rolling over to Vodafone FYI
The agreement with Telstra is not rolling over to Vodafone FYI
10541 Someone from QLD thinks vodafone is Extremely at 5 Jan 2011 11:14:30 AM
Data speeds are horribly slow, average 1 "bar" of reception or less, constant call drops outs or unable to hear the caller talking.
10540 Someone from VIC thinks vodafone is Very Fail at 5 Jan 2011 11:14:05 AM
mobile calls drop out after a few minutes. Texts received hours after they were sent.
I have a mobile broadband card that goes for weeks without getting a signal and customer service says there is no problem in the area yet local Vodafone shop is collecting a list of names of people with problems.Customer service have suggested moving compuer outdoors to local park where there coverage map says there is a pocket of reception - when I asked where should i plug in desktop compuer when I got to park - cutomer service agent became confused.
I have a mobile broadband card that goes for weeks without getting a signal and customer service says there is no problem in the area yet local Vodafone shop is collecting a list of names of people with problems.Customer service have suggested moving compuer outdoors to local park where there coverage map says there is a pocket of reception - when I asked where should i plug in desktop compuer when I got to park - cutomer service agent became confused.
10539 Someone from QLD thinks vodafone is extreme at 5 Jan 2011 11:13:02 AM
drop out voice and wireless internet little customer support i want to be able to use the service i am paying for
10538 Someone from TAS thinks vodafone is Very at 5 Jan 2011 11:11:17 AM
I work 3.5km from the GPO in Hobart and have zero bars practically all the time. Way to service a capital city. All of Tasmania knows if you want coverage go with no network than Telstra, unfortunately I got sucked in...
10537 Someone from WA thinks vodafone is No reception in the Perth CBD at 5 Jan 2011 11:10:20 AM
I sit in my office in the Perth CBD and people who attempt to phone me say it goes straight to voice mail, even though the phone has reception bars! Very frustrating when it is a work related call and I will only see that they have called if they leave a voice message that may come through in an hours time. The reception never used to be this bad, sometimes I need to turn the phone on and off before text messages can be sent or received, very frustrated and time to look at a new provider I think.
10536 Someone from NSW thinks vodafone is Unbelievable at 5 Jan 2011 11:07:14 AM
The last few months has been terrible. Data usage in Parramatta is usually non existent to intermittently slow.
Yesterday was out at Hornsby CBD and could not connect to the Internet.
Still being charged $69 a month for 1 GB download. Might as well offer 100GB knowing that none can be used.
Yesterday was out at Hornsby CBD and could not connect to the Internet.
Still being charged $69 a month for 1 GB download. Might as well offer 100GB knowing that none can be used.
10535 Someone from VIC thinks vodafone is at 5 Jan 2011 11:06:33 AM
10534 Someone from VIC thinks vodafone is MEGA FAIL at 5 Jan 2011 11:05:50 AM
* No reception in the middle of the CBD, meaning I can't use my phone at work
* No 3G coverage in the middle of the CBD
* Late messages (over 6 hours late)
* Calls drop out
... All in all.... Not worth the money I'm paying!
Been a customer with Vodafone for over 8 years. This is very disappointing.
* No 3G coverage in the middle of the CBD
* Late messages (over 6 hours late)
* Calls drop out
... All in all.... Not worth the money I'm paying!
Been a customer with Vodafone for over 8 years. This is very disappointing.
10533 Someone from Somewhere else thinks vodafone is I'm At The Cricket That Vodafone Sponsor - ZERO COVERAGE!!! at 5 Jan 2011 11:05:42 AM
I'm At The Cricket That Vodafone Sponsor - ZERO COVERAGE!!!
Shame they can't donate more to the jane mcgrath fund seeing they're ripping us all off with over subscribed local cells.
1 bar coverage from central station, surry hills, moore park and then none in the stadium. I went up to the Vodafone stand and they said, we have plenty of coverage, 1-2 bars...COME ON MAN!
Shame they can't donate more to the jane mcgrath fund seeing they're ripping us all off with over subscribed local cells.
1 bar coverage from central station, surry hills, moore park and then none in the stadium. I went up to the Vodafone stand and they said, we have plenty of coverage, 1-2 bars...COME ON MAN!
5 Jan 2011 11:40:26 AM: That's brilliant! How's Warney going to cope?!
6 Jan 2011 10:14:28 PM: He has one bar all the time.
10532 Someone from NSW thinks vodafone is vodafone has the shitest network at 5 Jan 2011 11:01:35 AM
vodafones network is so fail that nearly everywhere iam the internet wont work because of the error "can not reach indecated server" also there coverage is so bad nearly every street in glenmore park has 0 access on the other hand the same phone with optus has full coverage, i think they should put there money to good use and buy some cell towers
10531 Someone from QLD thinks vodafone is Very at 5 Jan 2011 10:59:50 AM
I have had a mobile broadband USB device for over a year now and have experienced nothing but trouble since day dot. I have complained numerous times. Some days I cannot connect to the internet at all and other days if I get a connection, it will drop out constantly. When I first signed up with Vodafone I was assured a number of times that I was in a very good coverage area. I was extremly cautious before I signed up with the 24 month plan. I am so disapointed with the service that I have received from Vodafone. The hold times are crazy and when I actually get to speak to someone I am told they will call me back. Well guess what - I'm still waiting. All I ever wanted was to receive the service that I pay for yet Vodafone continue to direct debit from my account every month. My husband & I have both mobile phones with Vodafone and have been with them for years. As soon as my contract ends I will be changing suppliers. If I can get out of my contract for the broadband I will. I am sick of not receiving customer service that I am entitles to as a consumer. I have even failed a uni online test as my connection dropped out so many times, my test time ran out!!! Vodafone - let me go so I can get another internet connection that works - my future relies on this!!!
10530 Someone from NSW thinks vodafone is AS FAIL AS FAIL CAN BE!!! at 5 Jan 2011 10:59:25 AM
I cant be on phonecall for longer 7 minutes
I was on the phone to the police the other day because there was an assault in my street and my phone dropped out after 7 mins when i was reporting a crime
I cant call them to complain because i dont have 3 hrs in the day to be on hold
When i first got an iphone 4 with them it took like 7 weeks to come. It took friends on optus 2 weeks to recieve. It took NEW CUSTOMERS of vodafone half the time to recieve because they gave them priority.
WORST RECEPTION
WORST SERVICE
WORST WORST WORST
I was on the phone to the police the other day because there was an assault in my street and my phone dropped out after 7 mins when i was reporting a crime
I cant call them to complain because i dont have 3 hrs in the day to be on hold
When i first got an iphone 4 with them it took like 7 weeks to come. It took friends on optus 2 weeks to recieve. It took NEW CUSTOMERS of vodafone half the time to recieve because they gave them priority.
WORST RECEPTION
WORST SERVICE
WORST WORST WORST
10529 Someone from NSW thinks vodafone is 65% at 5 Jan 2011 10:58:40 AM
I have a nice iphone with business cap and 2 gg ..sounds very nice. Unfortunately on the way from newcastle to sydney I get basically no internet. Last weekend I was in Wollomby and unreachable for 24 hours, no phone, no internet, same thing at peats ridge festival, no phone no internet for 5 days, not bad considering I pay 69 a month
10528 Someone from NSW thinks vodafone is PEOPLE CAN'T REACH ME EVEN IF I M IN THE MIDDLE OF SYDNEY CITY at 5 Jan 2011 10:55:36 AM
My friends have been complaining to me everytime of mobile switched off or not reachable.
Its not a made up story but this actually happened to me. Me and my girlfriend went for shopping to sydney city. She was standing next to me calling on my mobile got THE MOBILE YOU ARE TRYING TO CALL IS SWITCHED OFF ! despite of full signal strength on my mobile.
I was working from home and my boss was trying to get hold of me over the phone. He couldn't contact me as my phone was out of reach despite of my phone being in the absolutely good coverage area.
I had been customer of vodafone then switched over to 3 and then back to vodafail. If i go in the basement I can get optus and telstra signal but couldn't connect to vodafone.
Oh dear Vodafone, please fix the signal problem I am with you for the next 22 months.
Its not a made up story but this actually happened to me. Me and my girlfriend went for shopping to sydney city. She was standing next to me calling on my mobile got THE MOBILE YOU ARE TRYING TO CALL IS SWITCHED OFF ! despite of full signal strength on my mobile.
I was working from home and my boss was trying to get hold of me over the phone. He couldn't contact me as my phone was out of reach despite of my phone being in the absolutely good coverage area.
I had been customer of vodafone then switched over to 3 and then back to vodafail. If i go in the basement I can get optus and telstra signal but couldn't connect to vodafone.
Oh dear Vodafone, please fix the signal problem I am with you for the next 22 months.
10527 Someone from NSW thinks vodafone is Annoyingly Continual! at 5 Jan 2011 10:54:12 AM
Im totally frustrated by looking at my phone and seeing 'searching' come up. Who knows how long its been doing this for? A switch of and on sometimes helps, but its simply not good enough!
Internet surfing - Terrible!
Text Sending Fails - Increasing!
Internet surfing - Terrible!
Text Sending Fails - Increasing!
10526 Someone from NSW thinks vodafone is I thought I was the only one - it turns out I'm not! at 5 Jan 2011 10:53:20 AM
First - access to a line is a joke.
I live right near North Sydney and work in Sydney CBD, so when I look at my phone, I typically have nearly full reception. That is until I go to make a call. The minute I go to dial, reception drops out, so I virtually cannot use the phone. The same happens when someone dials in - I find out about it because they leave a message. And then, when I eventually do get a line, I almost never get to complete a phone call successfully as it drops out. And I live in the middle of Sydney. The middle of Sydney. There's plenty of reception, just insufficient capacity. On my plan I'm supposed to have up to $500 worth of 'free' calls a month - but there is almost no possibility of me ever using this, because I can almost never get a line. I'm on a 24 month contract which ends at the end of this year - then I'm out of there. Switching to Vodafone was the BIGGEST mistake I've ever made.
Second With the Phone - I bought my Nokia N97 last year. It was supposed to have a battery life of well over a week, even with 'normal' use - but I was lucky to get 24 hours out of it - even if I didn't use it. I changed all the settings to the lowest power options possible - and still the Battery would be dead within 24 hours. I went back to the store, adn they replaced the battery. But I still had the same problem. So I went back to the store and they replaced the whole phone. But still - the same problem. So I decdied to just live with it, and I have to charge it every night. Ironically I have an old Nokia - at least 5 years old - in which I have never changed the battery and it has better battery life than my new one.
I live right near North Sydney and work in Sydney CBD, so when I look at my phone, I typically have nearly full reception. That is until I go to make a call. The minute I go to dial, reception drops out, so I virtually cannot use the phone. The same happens when someone dials in - I find out about it because they leave a message. And then, when I eventually do get a line, I almost never get to complete a phone call successfully as it drops out. And I live in the middle of Sydney. The middle of Sydney. There's plenty of reception, just insufficient capacity. On my plan I'm supposed to have up to $500 worth of 'free' calls a month - but there is almost no possibility of me ever using this, because I can almost never get a line. I'm on a 24 month contract which ends at the end of this year - then I'm out of there. Switching to Vodafone was the BIGGEST mistake I've ever made.
Second With the Phone - I bought my Nokia N97 last year. It was supposed to have a battery life of well over a week, even with 'normal' use - but I was lucky to get 24 hours out of it - even if I didn't use it. I changed all the settings to the lowest power options possible - and still the Battery would be dead within 24 hours. I went back to the store, adn they replaced the battery. But I still had the same problem. So I went back to the store and they replaced the whole phone. But still - the same problem. So I decdied to just live with it, and I have to charge it every night. Ironically I have an old Nokia - at least 5 years old - in which I have never changed the battery and it has better battery life than my new one.
10525 Someone from VIC thinks vodafone is God Awe full at 5 Jan 2011 10:50:04 AM
I will be joining the class action law suit against Vodafone.
They are the worst company iv ever had dealings with. Lara is the most ludicris ploy for customer service i have ever encountered. I have no reception through out Melbourne and Sydney when i travel for business.
Vodafone should sack its board for dereliction of duty. How many months has this been going on for. Surely a good CEO would have gotten this under control as a serious priority as opposed to taking everyone's money and delivering this useless service. Where is the accountability ?
They are the worst company iv ever had dealings with. Lara is the most ludicris ploy for customer service i have ever encountered. I have no reception through out Melbourne and Sydney when i travel for business.
Vodafone should sack its board for dereliction of duty. How many months has this been going on for. Surely a good CEO would have gotten this under control as a serious priority as opposed to taking everyone's money and delivering this useless service. Where is the accountability ?