I just spent 40 minutes on hold to have my call answered and then they hung up on me!!!!!!

They have suddenly decided that I haven't paid my bill from September 2010, when my bank account clearly disagrees! I can never get through to customer service and when I do I get different answers from different people, none of who can explain to me what is going on or how to fix it.

Also recently changed the account name - it was the most complicated, drawn out and ridiculously frustrating process I have been through.

All three of my daughters and myself have vodaphone. We loved the prices and the service. But we cannot use our phones at our home. The only way to stop the drop outs is to put the phone on a surface and use speaker to talk. You only have to touch the phone to lose reception. We are in a major town in north Qld and should not have these problems. We can see the tower from our house.

i have extreme diffulty making calls, pick the phone up and you have full service try to make a call and the service drops out to sos, when you finely get through it drops out in the middle of your call this can happen a number of times in any call i make. my internet service is very slow and often tells me i am not in an area to use this service. i live about 10km from the centre of a large QLD city.

wELL its simple i have no reception at Tuggerah NSW 2261. i run a Detailing business and have had to buy a prepaid number with optus so i can recieve calls and gain business. Has something gone wrong with thier coverage cause it was alot better than this. its just dropped off all of a sudden. Im over it wish i was Telstra or is it better the devil you know?? Please sought your issue out its costing me money!!! rant done!

Call started at 7:30pm as i wanted to complain about the constant drop outs I've been getting at Sydney Olympic Park. Spoke to a Vanessa for 15 seconds only to get "We're sorry but the office is now closed and will be open again from 8am to 8pm. Thought service faults was 24/7

i signed up to vodafone and after 3 days of no reception i cancelled they took 6 days to port my number to optus and have now billed me for $1000 early dissconnection fee i have rang vodafone 5 times and was on hold for over an hour each time and no one answered the call at all so i gave up and will now go to ombudsman

Tried to contact support regarding Recharge web site not working. Agreed to an (at least) 30mins callback. 1.5 hours later that sent me an automated callback then claimed to be putting me through to an assistant. The phone rang out. Spoke to an assistant at Floreat All Phones shop 10 mins later - he'd been on hold for 144 minutes!

Can't pay my bill online ( error msg everytime!) or through the 1555 no. As it keeps dropping out every 5 seconds!! This network is useless! ACMA, release the spectrum, so other networks can work!

SUCCESS AT LAST FOR VODAFONE
#5338 is no longer at the top of the page of "MOST PAINFUL"
It only took a week
Who said "might isn right"?

I rang Vodafone, about 2 months ago to make a complaint and I all they gave me was a $20 discount off my monthly plan. I'm on a $69 per month plan and I'm not even able to use the internet 50% of the time as it's just so slow. The worst part of the service are call drop outs and no coverage around my area which is 15ks to Sydney. I went for a bushwalk in Lane Cove national park and couldn't even get coverage and by the way the M2 was just above me while I was walking and also got lost, google map would not work of course as there was no coverage. I've had it with them, I need HELP, what is my next step?

Cannot make or recieve calls in Eltham

I live in Sydney, like 15mins from the CBD - you would think that'd mean reasonable coverage!! But my calls are constantly dropping out! I assume it's just me, and i'm complaining too much, so I ignore it, and get internet thru them as well. CONSTANTLY disconnecting!! Have to keep turning the "pocket wi-fi" modem off, and then reconnect, as it seems to just drop out!
Thanks voda!! I have been a loyal customer for 5 yrs, even convincing friends to join the network...never again will I be recommending voda to someone!!

Trying to speak with my daughter in Victoria when she rings us on her Vodaphone is like trying to piece together an oral jigsaw. The conversation is there, then it goes dead, then she rings back, then we have to remember what exactly it was we were saying when the call dropped out. She either wastes money going over conversation she has already heard or else she misses out on something because by the time we work out where we were up to she has to go. Isn't this 2011.....don't feel we have come very far since 1876........

Saw Vodafones mobile broadband sticks advertised in teh Safeway catalogue - thought they were cheap, so I bought one... I wish I had visited this site before hand... do you think I can get it to work with reasonable speed? Took me 3.5 minutes to load the Age website - thats really high speed broadband! Bought a Telstra stick to replace it, and it was 3 times the price, but at least it works. I was led to believe that Vodafone was a quality netowrk, but how wrong I was.

Lack of reception. Live in Brisbane, 10 minutes from the city - Lack of reception, call drop outs - Not happy. Went to west Sydney over the New Year weekend - No reception - Not happy.

I have been with vodaphone for over 10 years and ]never had any major complaints. I use my phone strictly for phoning and texting and am on the $49 plan. I have just received a bill for over $300 of data usage that i did not incur.....and all they can tell me is that it is impossible to investigate and that they can give a $30 credit which I don not want!!!!Has anybody experienced similar?

when I tried to ask for the disconnections team the customer care rep told me all about the network congestion caused by three merger. But it would be all fixed ASAP. I asked when ASAP was and he said the end of the month. He then said that I was a valued customer and they would hate to see me leave and all that rubbish. He have me a $30.00 account credit. When I said that I am not interested in an account credit he said he would transfer me through. Put me on hold for 5 mins the came back and said due to a technical problem he cant transfer me and I would have to try again later.

been on hold now to disconnection for more than an hour. They don't seem to have the call back feature when u press disconnections. Maybe they hope that you will give up.

I have been with vodafone for the last 8 years and all was good till i upgraded my phone and renwed my plan the troubles started to show with no network reception so i went i finally convinced them to swap the phone and after 3 phones and trys i have chosen to get another type which worked good for the first 2 months and then i found my self loosing the network signal everywhere even in wide open spaces i never thougt that it might be vodafones problem,i thought it was the LG mobile,but now i know that it is their problem i dont know what to do,i have been paying my bills on regular basis,

5 months with Telstra, 5 months of phonecalls, averaging 1 hour and at least 4 operators and still nobody can help. Sorry but the grass is sadly not greener :(

Who here can actually watch youtube in Sydney on this mobile broadband? Im talking real time, not in 5 mins, possibly.. It is fucking terrible

Ive currently been on hold for 3 hours and 50 minutes. On top of this i have a stupid problem with my internet. done sim swaps, done PHONE swaps. all backend settings are active.

nobody can figure it out; so it makes perfect sense that i should just continue to pay for nothing every month for another 23 months

Vodafone Customer Service. No call backs, too busy to talk even after you have been holding on for 40 minutes, line quality very scratchy, no 3G and today 4th Jan 2011, no Customer Service at all!!! "We have a problem, sorry" then line disconnects. Tried 4 times with same answer. Only 6 months to go till my contract ends, I can't wait. Bought a Telstra prepaid to use at work and home because Vodafone has no signal!!!!!!!!
Just crap service from one of the biggest telcos in the world! Is this what they think of us Aussies!

Have been trying to fix a billing Issue have called 3 times no have waited on hold for over a hour only to than get put on hold by the so called service helper! in the end still have not getten any were!

Please do not come into a Vodafone store and harass staff!
We understand that there are network issues atm and instore we can try and help our customers as much as we can. But at the same time our only point of contact is sometimes also our customer care team and we have limited resources to help try and fix coverage problems.
Customers need to understand that for example many areas require newer or more towers in order to improve congested network, which is then an issue faced by VHA when there are council petitions to stop their construction from residents. With a growing populations, increase of data use, and the merging of two hugh australian telecommunication companies, there is always going to issues.
The merging of two hugh australian networks will ultimately be of benefit to consumers. VHA are investing literally millions of dollars and increasing the teams of people to try and improve these issues.
But please do not come into a store taking your anger out on employees. There have been several scary instances where i have wanted to walk out on my job because of the pressure customers are putting on staff instore. Employees will be as understanding as possible but we won't tolerate abuse or harrassment.

Over the last 3 days i have been into a store 3 times to upgrade a plan but due to glitches couldn't. I then tried 4 times to upgrade online only to wait 20 odd minutes every time to hear good old Lara tell me that there has been technical difficulties and i would have to call back. Must not want my business

I am Sole Trader (with ABN)doing "on-call" Maintenance work. I have lost a considerable amount of income as well as some credibility due to my customers' calls not getting thru to my mobile phone, disconnecting after a few rings or dropping out after a few seconds into our conversation. I have missed out on a number of appointments from my regular customers as well as potentially new customers. I have recently had my phone checked and got a "clean bill of health". It did not occur to me, until recently, that it could be a poor carrier.
I wonder why my wife is with TPG on a mere $20/mth with no contract and has not had ANY problems at all!!!!

Can someone tell me what the procedure is for the CLASS ACTION that I have recently heard of??

No connection for 3 hours and counting!!!!!!!

Went in store today and told the girl, i couldnt go on facebook anymore it just wont load the site or let me log in when it does (which is rarely) internet is as slow as a snail. i cant get reception anywhere, i used to be able to get it in my house up until like a month ago, every call drops out, etc etc and what was her response? "its the sim i'll give you a new one"
WOW THANKS. didnt help.

I've been billed incorrectly (in my opinion) but every time I try to call Vodafone to go through my bill with them, I get cut off! This is absolutely infuriating as each time I've waited before getting cut off is approximately 20-30 minutes! When I tried the 'call back' option I thought that someone would be ready to speak to me when they rang me back - but no... I waited another 22 minutes only to be cut off again!!! How is this even allowed in this day and age????

the network not cover and no data down load and cut off on the phone call, I have make many complated but no response to me the not work make me lost a lots of business phone call I lost a lots of customers on this few months my business drops more the 50% I called vodaphone and complanted many time they never fix the problem

Severe lack of network coverage in Brighton Vic, Newcastle NSW, Regents Park QLD and Albany creek QLD.... what am i paying for??? Have spent 3 weeks and a total of 7 hours trying to get through to customer service on 1555 and 1300 650 410 only to be stuck on hold for over an hour then cut off before my call is answered or constant recorded announcements advising "We seem to have experienced a technical difficulty and you will have to call back"..... HAVE HAD ENOUGH!!!!!!! I will be released from my contract if they dont want be sued black and blue!!!!!!!!!!

Txt msgs are not being sent or received. Calls fail and forget trying to use my iphone for surfing the net. May as well go into an internet cafe intsead

24 plus hrs now NO service.From aprox 5pm 3/1/11 to 4/1/11.Expept for a 10 minute section in morning.

Delayed Voicemail and SMS. Internet works when it wants. I only joined 3 months ago and still have 21 months remaining. Just calling for a general billing enq takes 30 mins on the phone

I am currently on phone with vodafail to try and get out of my contract due to missed clients because i receive voicemails days later, sms hours even days later. I was on hold for approx: 15 minutes when someone answered. I thought you little ripper. Was wrong department. He transferred me to another department. After waiting exactly 40 minutes i got a ring tone.. I have now been listening to the ring tone for 56 minutes. thats a total of 1 hour 36 minutes waiting and still counting. Absoutley ridiculous. Optus here i come

I used to be with Telestra but brought my 3GS ipone from CrazyJohns who locked me into a 24 month contract with Vodafone. I have tried to take it back to CrazyJohns and they say they are not responsible its a Vodafone fault. There is no duty of care for them but they were quick enough to lock me into a contract

i am trying to use my broadband. dropped out 7 times in 4 minutes. then tells me device not present or sim card error. Vodafail does not know how to fix this problem.

I have been a vodaphone customer for years... (well over 5 I think) service at one time was pretty good but since i moved to a different suburb i cant get any service that isn't well below par.

I have drop outs on probably half my calls, I am forced to say "hello? are you still there" constantly and walk around my house trying to find a place where someone can hear me.
People constantly tell me that they have been calling for hours and get all kinds of error messages.
an average call takes me three attempts.

Eventually I was given a managers email address as I was so distressed about the constant waits on hold to complain. (the calls would generally end an hour in and still prematurely when the Vodaphone service would drop out and I would be forced to call back and wait in a line AGAIN AND AGAIN... for hours!).

I actually rang to cancel my plan and kinda got suckered into trying a new iphone, mind you this did take waiting on hold for about 8 hours over a few days.
I was told that it would get better, they would offer me a new phone and a two week trial to back out if it didnt improve.
For the two week trial they put me on it was fine. tolerable even.

then it all started again... literally the day after the 2 weeks ran out, the service went back to being horrible. as soon as i tried sending emails saying this wasn't good enough to the manager I could no longer get a response.

I have a nice shiny Iphone4 that cant make or receive calls properly now.
Don't be suckered if they offer you one, its a god damned con job.

I am so angry with Vodaphone that I have warned everyone I know about this companies lousy service and greedy business practices.

no reception, drop outs when u do get reception, late texts and voicemail, phone on and appartently with reception calls go straight to voicemail. oh and for 12mths with voda have never received a bill even tho i have requsted several times and confirmed it is set up. and as far as their call centre forget it unless u got 2hrs to spare and even then u prob get nowhere. and cant change voicemail settings. 3g virtually non existant.

no reception and drop outs sick of it. cant wait to go back to telstra. yeah they cost more but u get what u pay for. 12 more months stuck on contract grrrrrr !

Ok first let me say this:

I am a vodafone Customer AND Employee (no - not one of the ones that can fix ur issues or give u discounts) Im not trying to pretend that vodafone has the best reception but god damn its cheap!! You want the best reception? go to telstra and pay $149 a month for what vodafone will include for $79. How come all these complaints only started on that saturday when the phones dropped off. If service is as bad as you all say it is why not complain earlier? Why not try to exit the contract within the first month? Im quite confident in saying that 90% of these complaints are just people trying to get out of thier contracts and get a new phone because they heard it was possible.

Flame me if you want but someone needed to say it.

i switched from telstra to vodafone about 6 months ago and have regreted it every day. I may have a full bar of reception and be on a phone call with someone on a land line but half way though our conversation it drops out. This happenes at least twice a day. It ends up costing me because i need to call back when every this happens. I to have contacted vodafone several times, once i was onhold for an hour, and nothing has worked. I get the same notification saying that my network has been lost and i have to search for this which takes time. Its extremly frusting as my job requires me to be contactable. People have complained about trying to call me and apparently my phone is off when i know for a fact hat it has been on! As soon as my contract is up, i am changing from vodafone and i am never coming back!!!!

I was recently given the IPhone 4 as a gift but it's on a Vodafone plan which is cheaper than the other phone providers and now I know why. The signal is terrible, the phone breaks up everywhere, and I live in the Gold Coast - it's not as though its the outback! I am unfortunately locked into this plan for 24 months and don't want to pay for 2 years of bad coverage; very slow internet (when it works) and delayed voicemail. The chances of getting out of this plan seem very slim. I would be willing to pay higher phone bills for a better service. Thanks for setting this up - it's scary to see how many disgruntled customers there are.

PLEASE SEE BELOW MY RECENT E-MAIL TO VODAFONE:

I have already made calls regarding the extremely bad network coverage I am experiencing from Vodafone! Some of the problems include constant call drop outs, Messages taking 5+ days to be received if the come through at all ( this includes Voicemail, Text and MMS), Poor Customer Service etc.

I am loosing thousands of dollars in Business due to clients not being able to contact me, or if they leave a message I am not receiving it on time. I have been into the Vodafone stores and no one can help. I had previously tried contacting technical support but do not have the time to be sitting on the phone for hours, until Friday the 31st of December 2010. On this date I first tried calling 1555, from my mobile after waiting on the phone 15mins the call dropped out I tried a further 10 times, only to face the same issue! I then used a landline and selected the callback option, the woman that eventually called me back asked for my reason for calling and I explained the situation, she was going to transfer me through to Technical Support, but she too had Technical difficulties and offered to call me back, I am still awaiting the Call!!!

I then rang and waited on the phone to be put through and finally got through to technical support after over an hour and a half on the phone, to be asked to switch my phone on and off, place the sim in another unlocked handset, which still had the same results poor service only 1-2 bars as measured by the handsets but call failures if calls are attempted!

I then rang again this morning and spoke to an arrogant gentleman, who when I explained that I now wish to terminate the Vodafone contract because of the poor customer service and Poor Network Coverage etc etc etc, he decided that rather than talking to me and trying to resolve the problem he would terminate the call.

I rang back again and after 25mins on hold spoke to another gentleman, he said he could see that I had called on Friday etc I explained I need something done about it sooner rather than later as I return to work tomorrow and need a phone! He said he would try chasing it up and call back within half an hour I am still waiting on the edge of my seat for this call as well!

I have kept my side of the contract agreement, as I have every month paid the $100-$150. As I am not able to use the phone due to extremely bad network coverage I will be terminating my contract and I will NOT be paying any further monies, as I am not getting what I paid for now! I have tried going through the right channels i.e. Technical support, however after talking to some of the belligerent, arrogant staff that you call service technicians, not to mention the unhelpful staff in the Vodafone stores, I wish to terminate the contract! Due to the poor dealing of this situation by Vodafone I have contacted the Telecommunications Industry Ombudsman, and will be contacting the ACCC.

If someone would like to contact me regarding the Issues I have outlined, please feel free.

Several times a day i go without service! i always get a notification on my phone saying 'network lost' and then i have to spend around 5 mins each time searching for my network. As im doing this i go without receptions. Sometimes i will look at my phone for the time or something and i will have no service! ive contacted vodafone so many times and i always end up being on hold for 30 mins or so and to make it worse, most of the time, my service drops out half way through the conversation. They never call me back and then i just have to waste another half an hour of my work time on hold to vodafone!


Saturday the 11th of December when I had no service at all for a few hours, were they gave us free calls as an apology.

Very poor signal Calls drop out. 3Gnetwork is so slow. Phone is on but calls are getting diverted to voicemail which is frustrating as I think my phone is on and why no is calling me. And the list goes on.

Six months ago I started a plan with vodafone with data. At the same time I changed to Vodafone for internet and I live in Manuka so it's not like I reside in a remote area. For starters my phonecalls drop out up to five time a day, some of them business calls. It takes about two hours to drive around and find a suburb where my iPhone will pick a Vodafone signal. Even when my phone shows it has a full signal. I have given up on sending picture messages and it takes sometimes over night for me text message recipients to receive messages from me. I could send a parcel express post quicker to the recipient. Now for the internet, I find it almost impossible to get access to the internet from my home computer. It's as if all the stars have to align before my Vodafone internet works, then if and when it does work, it drops out soon after and takes about eleven attempts to even log on and check a simple email. Isn't it funny that when I am out of credit, I get a 'Very Good' signal. A signal that is strong enough so Vodafone can get my credit card details, then once they ahve STOLEN the money out of my account, my signal then becomes weak or drops out altogether so I spend the rest of my months credit downloading the same webpages because I am constantly starting from scratch every six minutes. With any other internet provider you can 'surf the web', with Vodafone all you do is sit in a still puddle of water.

I got a text from vodafone which told me that I had free facebook until February. I had 20 dollars in my account, and as I was browsing facebook for a few hours I went off and decided to text a friend. Vodafone then texted me that I had no more credit. I went to a vodafone shop and told them that they have essentially stolen 20 dollars of my credit, they gave me 5 dollars credit to make up for this and told me that I couldn't use facebook without paying money. Grumble.

i'm still waiting for my wireless internet bill to be sent out to me in the mail. it's supposed to be paid by then 10th of jan. i rang up weeks ago to have the bill sent to me in the mail from now on. when i rang the dickheads at vodafone to find out what's going on they said they would resend it & that it would take 1 week. still bloody waiting.

very poor customer service , but most off all the worst network coverage i have ever had to deal with, places like my office desk are now drop out zones ,its like going back it time, way back !

NO reception in Forest Lake! Totally unacceptable!!

I get Vodafone to send me the lotto numbers after the draw via SMS. The results for the last draw on Friday just turned up today, 4 days after they were rolled out of the barrel! Talk about slow.

i am sooo sooo glad that this is here, i thought it was just me and vodafone told me it was my area,( a major city streets from the main drag) or even better my phone. i have internet and mobile probs from sms coming in 5 days or more after sent throu to no internet for my home but fine on phone. Vodafone did investergate but still waiting to find out why this happens, this was started in march 2010 and i called yesterday still being looked at. :-) thanks for making the world notice this problem and for making everyone see what a fail they are.

Firstly they tired to over charge me on the first bill, then there was Saturday the 11th of December when I had no service at all for a few hours, were they gave us free calls as an apology. The next bill I received was due a week earlier then the previous one (I don't see how it can't be set up in the system to be due same date) and when I called Vodafone I got no help at all. I received message from Christmas Day 4 days later, when I send a picture message my friends seem to receive it a numerous amount of times. Last night when catching up with a friend, I suddenly find myself with no service at all (and I was at carousel shopping centre, not like I was out bush), I had nothing for over half an hour (which my friend thought I was standing them up), then for the next 4 hours it kept dropping in and out. I had no problems when I was with 3 and the only reason I joined Vodafone was because it was the last I-Phone 4 they had in stock and since the companies were joining I thought I would have the same great service, how very wrong I was.

those working for vodafone must find the 'receiving text messages hours after they'd been sent' game such an entertaining one, as they just continue to play. same with the 'lets take several minutes to load a simple webpage' game and the 'complete reception dropout in the most metropolitan and central of locations' game.
it must be time for this disgrace of a telco company to realise that us consumers aren't so entertained.

yesterday, waiting for a bus, thought i would double check the times online, not a single page was loading, yet i was in Brisbane cbd, not any website was loading yet i had full service (-56) i tried calling a mate for him to check, this was calling to a landline, and i turned into a robot (voice) i dont get my txt's from others instantly, i get the about 5 hours after they send them, when people try to call me it goes to message bank. its just crap, and im not going to be able to put up with another 21 months of this!

I have Vodafone Internet which when I connect at different times, comes up with either poor or very good connection, but drops out constantly. They had also forgotten to email my bills for 2 months which I didn't get, and served me with a $10 late fee which was overturned. I am seriously considering going to another ISP. Not happy, Vodafone.

I just called 1555 and after being transferred by "Lara" about 20 times, she tells me that "Looks like there's been a problem and you'll have to call back later. Sorry for any inconvenience." WTF??? It is so hard to get to speak to anyone there! Does their contact centre actually exist?? Or is it just Lara sitting in a switch room disconnecting people?

I've gone by for 3 months putting up with bad reception and multiple missing texts. Yes, I've tried to call them numerous times, got nowhere like most people and have given up bothering. I'm now just waiting to go use Telstra the second this contract ends.

I just went to the Hunter Valley for a few days break. I don't expect excellent coverage when I go 'rural' but I didn't have reception for about 95% of the entire trip.

At one point during the trip I got a call from a private number, I answered immediately then it just cut out the second I picked up. Then I get a text saying that Vodafone had just tried to call me re: my complaint (from a few weeks back) and to give them a call back.

I wondered if it cut out because of the bad reception or if that is their tactic to call you back then hang up the second you answer so they can say "Well we tried!"

Over the last few months, I just feel like they have used every single trick in the book to avoid talking to me.

Completely unacceptable.

I live in the outer part of the Perth Metro (no more then 30 minutes from the CBD and according to vodafone its a covered area) and for the last few months i'm lucky to get reception; it drops out all the time. I can be sitting in my room and at one end of my bed get perfect reception and then move to the other end of my bed (so no more then a 1 meter away) and lose reception! Same thing happens at my work as well and if I want to use contact in the swan valley/the vines area I have to borrow a friends phone cause these area don't have reception even though they as well are "covered coverage" areas!
Then again it doesn't matter where I am, I can be in subi and i'll have no reception, while my friend who has the exact same phone but with a different carrier has perfect reception, so I know its not a phone problem, its Vodafone!
So glad that my plan runs out in a few months time, already found the company and plan that i'm changing to and going to complain like mad to vodafone to be let out of the contract early and for free!

In my office, cannot keep hone call up to 5 mins, cannot get data, callers cannot hear me because it is garbled.

have 1 bar of service on my iphone at the moment, sitting on my desk. if I pick it up, there are no service. can't use the internet, can't connect to any emails because there is no connection. When I do get connection, it drops out after a minute or 2. it absolutely sucks! FIX IT VODAFONE! you make telstra an enticing option!!!!

This is becoming a joke recieving txt messages the day after or not at all. Calls going straight into voicemail. Calls dropping out and then not being able to call again due to no reception.

I miss out on important calls all the time because of vodafone's bad reception
and instead of getting texts when I should they come like 3 hours later because it is always roaming!!!!

Delayed voice and text messages. Calls drops out. Calls go straight to voicemail without ringing. Phone often has no service whatsoever. Slow internet, or no internet coverage at all.

Called many times, explained my situation many times, only to be put on hold for ages. (am on hold now, have been waiting for over an hour)

Want to end my contract with Vodafone. Looking for a way out but can't get through!!!

We have 2 mobiles connected to Vodafone, one on an unlimited plan as it is used for business and we didn't have a home phone or internet connection - until now! I was forced to connect a home phone and internet service due to Vodafone being totally unreliable with their service. Vodafone's response to my emails of complaint were blase about the coverage problems and slow data - so I was forced to complain to the TIO.

customer service waiting 66mins no answer.3 have transferred me over to vodafail as there reception was terrible now i have none at all as both opertations and technicians have no idea,i call on all to cancel there direct debit cards and payments to them and let them fight for there money which surely they should be intitled to none.call the ombusdman.4 days on phone and driving in circles and nothing resoloved

I run my business through my mobile! The vodaphone rep explained to me that 3 and vodaphone are merging and therefore the reception would be the same. What a joke! How do I get out of this contract after being misled? No one seems to care or be willing to help!!

Overcharging of my account. Vodafone wanted an extra $66 for absolutely nothing. I am on a $29 cap and was charged $97 for my first bill when i did not even go over my usage for the month. Then when i signed to Vodafone, part of my contract for the first 12 months was to receive 1GB of download for the first 12 months then 50MB for the remaining 12 months. I only have 50MB right from the start. They have dishonoured the contract as far as i am concerned and should be terminated. Been on hold with them for a minimum of 45min each call then they hang up.

Not only does Vodafone not work in the downstairs of the Park Hyatt, Melbourne. (This is a major venue for business and every other carrier works in full). Vodafone did not work in the South Melbourne Markets on Sunday 2nd of January.
I have just sorted out a new provider today.

You get what you pay for in this world!!

No coverage for my phone or internet. Have recieved a $160 bill for a phone I havn't been able to use for a month and I am on a $65 cap so would like to know how they work that one out!! have sent several emails and tried to call numerous times and no reply!!!

Have emailed to Vodafone dealer re account and coverage isues, still waiting for response two weeks on

realy lousy coverage and late delivery of messages, both text and voice. Also acciunts do not seem to add up all the time with bills stated as overdue, when amount paid shows as credit for the following bill.

I have to turn my phone off and off again for it to get any kind of reception if i've been in a 'No Service' area. Funnily enough, that happens to be my house, where people who are on other providers have no problems at all. Grrrr.

Rang them to complain of no reception in an area, which there website clearly shows as covered, only to be told by vodafone staff that it's not covered according to "their" maps. And so to cancel my contract I need to pay a cancellation fee... bs to that.

Changed from 3 to Vodafone a month ago so as to get an iphone 4 and have had absolutely no problems at all it has been fantastic. No dropped calls, no missed txt msgs, excellent reception and download speeds, immediate reply from txts sent locally and to family in Europe and the UAE. Spoke to the customer service section once as the guy at the store entered my email address incorrectly in my account details and they were friendly, helpful and efficient. Seems very strange after reading all the problems others seem to be having. Feeling quite put out that my experience has been excellent!

just tried and call vodafone to see if i can get out of my contract Had to ring on landline coz phone line drops out got into the waiting line then the phone went dead and it said we are having tec problems and that was the landline. Tried with moblie and it just droped out not happy

HD DESIRE - 65 unlimited plan.

Vodaphone discovered a new way to limit my unlimited plan - give crap coverage, call dropouts, delayed voicemail, delayed sms, patchy internet speeds.

My bars go from 3 down to 2 down to 1 and then no service - wihtout changing postion in a matter of 4 seconds - WTF.

1. Sign up to new contract with handset. Customer Service (CS) offers an additional $8 per month off handset repayments which doesn't show up in each bill. Spend every month calling CS to explain. They say they will fix it, but next month comes around without discount.

2. Pay mine, and my wife's, account every month over Internt using the online account provided by vodafone. 6 weeks ago (end Nov 2010), both login's fail. Call up CS and get an excuse that online account is temporarly down and should be fixed that evening. Now six weeks later and still unable to access online account and have not been provided with an excuse, nor a timetable. I'm a good customer, pay my bills on time, no problem. Why do I deserve such a service?

I belive its not neccessarly overseas call centre problem. Moreover poor decision making from Vodafone hierarchy? Typically really, when an organisation gets too big.

I'll definitely pay more for better service, just got to wait until it's a bit cheaper to break contract and churn.

I do not have a home phone or internet so i rely 100% on my Vodafone mobile. I have been with them for over 13 years and am so disappointed. I live by myself with a young baby and i am constantly having to run to the backyard to get any sort of reception. Not to mention that no one can call me as the phone has to be left out there!!! Surely there's a solution, this is really unacceptable!

i live in Thornlie, WA. Approx 18kms from the CBD. i have one spot on my property where i can go to and make and recieve calls on my mobile phone. Even in this one spot my phone still gets cut off, or it does not connect or reception just drops out for not reason at all. I only have one bar out of 5 for reception, i could understand if i was living in Dalwallinu (250kms north of Perth) but not when i live in a capital city. We go to Mandurah about once a month to visit my wife's parents, who live in Dawesville, again little to no reception there either. Bad, bad, bad, and very frustrating.

I have been with vodafone for 12 years and have been with the mobile broadband service for 9 months. I've been on the phone to them 5 times now at 30 minute call rate and they have done nothing to resolve my problems with my Internet not working for the past month and my phone calls dropping out and the poor coverage. It's an absolute disgrace and I can't understand how they can hold me in contract that is not providing it's contract services. NOT HAPPY JAN

No network coverage in Sydney 3:30 on a Tuesday ok again after about 30 mins
SMS's not arriving or arriving late/delayed
SMS voicemail function not working.

I'm unable to make or receive calls from my home (In Hornsby NSW). I with moved from Optus to Vodafone, because they had iPhone 4's and resonable plans - for the first few weeks I could make and receive calls from home, but since late December, I cannot. I do not have a fixed line phone! I can receive SMS and have no access to the internet from my iPhone at home. In other locations its patchy but I can generally make and receive calls etc.

Hello,

I am writing in complete disgust and fustration to Vodafone. I have now been trying to contact someone over the period of 3 weeks. The first time I got cutt off, a few times you have NOT returned my phone call as requested, and another time I called to complain about being OVERCHARGED for my last bill, and they A didn't understand me from language barriers, and B refused to state that they had overcharged me, and that it was all apart of the "GST amount". I have now gone into the city to go to a vodafone store to request for help - They viewed my last bill and indeed stated that I had been over-charged. They told me they would write the facts into my customer number ID and telefone number, so that when I called Vodafone would sort this out. I have now been waiting on the phone for 47 minutes only to be told that Vodafone is undergoing difficulties. I am actually REPULSED and will NEVER go with vodafone ever again.

Spent a total of OVER 16 HOURS on hold in 2010 trying to sort out a simple problem (Vodafone sent the wrong items ordered from the Vodafone store). Was constantly transferred back and forth to the wrong people, given incorrect information such as "direct line" support numbers, disconnected after waiting on hold for over an hour straight, told that the problem was solved when it wasn't, etc.

Is there any way we can get some decent music on while we hold, seriously this is border line ear bleeding.

commented just before ... but more in the subsequent 5 mins ...

now cannot change my voicemail settings.

everytime I try and do anything, it fails.

I use my Vodafone mobile for business and my calls drop out constantly. I am forced to travel into the office more often so that I can use a landline. I do not live outback, merely 15 mins from the city and yet I often get no signal. It also cuts out in the middle of Perth CBD which is unacceptable. When I spoke to Vodafone they told me it was my handset (iPhone 3GS) and not the signal and to send it to the repair centre, but there was no replacement offered! I cannot afford to give up my phone as I use it for email on the go, so I just have to suffer. I will be contacting Vodafone to attempt to cancel my contract which has 10 months remaining and move to Telstra.

I never get my voicemail on time. my reception cuts from full bars to no bars to no service. i cant use the internet as much as it keeps cutting out. I cant make calls all the time as it wont go through even with full reception. My SMS's come days later and when i sent a txt it gets to the other person days later or never!! So frustrating!

Standing in the middle of Redcliffe I can only get 2-3 bars of reception at the most. Even when it says I have 3 bars of 3G reception, a simple web page takes many minutes to load. It's ridiculous. Also ridiculous is the fact that nobody can call me at night when my phone is right next to my bed!! The reception goes from 1 bar to nothing. It is So frustrating, especially when Vodafone USED to be very reliable.

Been a vodafone customer for over 10 years...

poor performance from mobile broadband right in the middle of Brisbane... I have had an IPAD sim since July and the service has was good untill Oct.. now I will shift to Telstra for my Ipad service when I use up my $150 prepaid...
Call centre staff are very friendly and have always sorted out the many issues I have had... but their wait time and internal transfer system is appaling...

where do i start ...

i have not been able to access my account info online for 6 months

i have not been able to use the online system or get hold of anyone to set up global roaming for work trips and holidays .. then recently i did finally get someone in the call centre to do it, but it would not work for 4 of the 5 weeks I was overseas. They sent me an email to say it works and today once I got through again they said it works. I can guarrantee that it doesnt. So I have paid for 4 weeks of NO service.

They made an error and did not invoice me for my last account and are adding it to my next one.

Today, again the website would not work and then when i called, the first time the system hung up after 5 minutes. Then second time, i was on hold for ages, then listening to a ringing phone for about 5 minutes, then when finally through i could only hear them partially due to them breaking up lots (i had to call from a landline as my iphone now doesnt work thanks to the new software update i put on it yesterday)

I asked for the amount i need to payout to finish my contract but they could not tell me as they said that there is an 'order' on my account and they cannot provide me that information ...

and that is just a bit of the problem.

Was with them for 13yrs but now .. willing to PAY money to get away!

"Web developer Adam Brimo updated the Vodafail web site yesterday with a note informing fellow complainants that he had personally met with Vodafone Australia chief executive Nigel Dews but neither party was willing to share what was discussed." insert from ITNews

Looks like Vodafone scared off this site's management!!!!????

How come a company can control so much what others say about them, especially when it is true!

Hi I have moved to South Australia in October and I have no coverage for my Phone, I have tried calling many times, but I was put on hold for hours and I once happened to speak to someone in India and he said if there is no coverage they will cancel the account, but they also asked me a exit fee.I have 2 mobile number with Vodafone and the other number is with one of family member who leaves in ACT and we signed up with Vodafone as it was free call between us. Vodafone coudn't provide any solution to me and I have lost lot of my business contacts as they were calling on my Mobile and also I am unable to speak to my family member which is very important for me daily. I have been trying to find a solution for more than 2 months nothing much has happened. I had go with another provide and transfer my number.

Customer service and service coverage is a disgrace. I urge customer not to pay their bills till they have brought service up to the standard they say they deliver.