The Vodafone service seems to be going from bad to worse, despite their assurances that they are improving. Every call I have received this week - business - has dropped out. driving me nuts

Latest for me is someone decided that they would set up a direct debit on my account 1/ without my permission to do so and 2/ with bank account details that dont belong to me !!!! Thankfully, I noticed it before some poor person paid my bill for me ! What a huge breach of privacy, and of course I have put it all down in writing and heard nothing in nearly 3 week. Good on you Vodafone...keep up the great work you bunch of UTTER CLOWNS

There is absolutely no change to reception and dropped calls in the ACT. I'd be interested to know the extent of any "upgrades" to the network in this area.

Tried to recharge online. Website wouldn't recognise my password, and locked my username. Contacted the call centre and was told that my account has been unlocked, and a new password would be sent by SMS. Nothing after an hour, so I called back to be advised that the new password would take "approximately" 24 hours to arrive!

ask vodafone to cancel usb 6 months ago stupid of me not checking direct debit after 3 months ordered new phone still paying for device so ask to remove again. now they have charged for a device for 6 months that we have not used in that period. they have put out going calling block on my phone all they had to do was credit 3 months and i would except the first 3 as human error. alas i got hung up on called a liar got told if i went to tio they would not loss any sleep. We auctually went into a shop and they were nice enough to show us the notes in the interactions and yes the removal requests had been noted. they said they would call us back never happened (they did say they tried to call us back but they tried to call us on the usb stick go figure). now have gone to tio what would have cost the idiots $120 dollars because of their mistakes.i wont be happy to all my family have cancelled their contracts and we have a telco who listens and is fair it is going to cost them alot more .

They are criminals, who make up bills when you have already paid and then disconnect you. You then have to pay them their ransom money to be reconnected. The worst thing I ever did was to take out a contract with these CRIMINALS!!!

Live in Como in the Sutherland Shire of NSW. Have had poor reception for past few years, but recently moved and now have intermittent coverage at best. I run a business from home and have calls drop out or divert to voicemail on a daily basis. Have been calling Vodafone to complain every month or so. Since the move (May) they have offered half price for three months, then after further complaint free for three months, asking me to please be patient as they are doing major upgrades. However, they still insist that my address has great coverage. Yet they are referring the complaint for "investigation". Was told in June to wait until the end of July and if not resolved then could terminate my contract without fees and return handset (HTC Desire HD). Upon calling them on 4th August was told "we can see you haven't been using your handset. How do you know your coverage hasn't improved? We can't cancel your contract. My answer: The phone is switched on every day and I can see the number of bars has not improved. I don't make any outgoing calls (why would I?) - have a second handset for outgoing on Amaysim (uses Optus network and coverage is quite good). People still call me on my Voda phone and the calls still drop out, go straight to voicemail, or they can't hear me.
Anyway, insisted on speaking with a supervisor. Was told they would call back in 24-48 hours. I said that wasn't good enough. They insisted a supervisor would call back within 24-48 hours. A supervisor did call me back about an hour later. Resolved to hold on for two more weeks (until 18th Aug) and if no improvement can terminate with no exit fees. The matter has again been referred to investigations - as a priority this time! What was it the last few times?
I have reviewed the Vodafone blog about their upgrades. I can see there is a planned upgrade in an adjacent suburb (Jannali) for Q3 2011, but it is not noted under the "sites in testing and planned to come On-Air in next couple of weeks".
I am not confident of any improvement by the 18th. I will not be taking "no" for an answer this time!
I have downloaded several apps to help monitor my coverage. I click on "OpenSignal" app every couple of hours and it generally reports between 23% and 37% signal strength.
Does anyone know of an app that can tell the strength of other networks at a location without having to get another sim?
I will probably go with Amaysim once I am out of Vodafone as I am not keen to enter another contract. For $39.90 a month can get unlimited talk and text +4Gb data. That will do me fine.
PS hubby just got iPhone 4 on Telstra NextG and has not lost a single call yet.
PPS I am not even trying to get web / email on my phone - I just want to be able to make and receive calls.
PPS I must say that my time on hold waiting for Vodafone customer service has not been too bad and the staff, if anything, have been overly helpful and apologetic. They just haven't been able to fix my problem.

Has anyone had problems with the Nokia E5? I have had countless trips and calls to Vodaphone because of handset failures (like hangs and restarts mid call, mid text or internet page). After much grief, and only 3 months into a 24 month contract, I "begged" or a replacement phone when the Vodafone store staff, despite being very nice, coudn't even set up the email to get it to work (after 2 trips to the technicians to be software updated/reloaded -why on a brand new phone?). In the swap the the fantastic (so far) Samsung Nexus, Vodafone now want to charge me an extra $5 a month because the phone is "worth more" (both were on teh $29 cap). Apparently, among the harrassment calls from All Phone telephone sales to renew my contract, they offered me a Combo Deal with the USB of internet access. I have registered my disatisfaciton with the store in question and have now submitted a complaint to the TIO. I have had more use out of my old Nokia phone in the past 3 months because the E5 is always away being fixed or is just too unreliable. Yes, I have service problems too and I work in the CBD, in Newcastle recently, only in range for about an hour but I am hopeful that the promise of fixing their network is true. I can put up with that, but the insult of so much inconvenience then being charged an extra amount for the next 21 months was too much for me. The staff have tried hard including the help desk in Mumbai (who offered a small credit for loss of phone the 2nd time it had to be sent away). They must be so sick of the negativity everyday; I feel sorry for them.

Been trying to get an explanation as to why im paying $80 a month for a service that only works 50% of the time. This has been going on for months now and they still have not resolved the issue. To make matters worse i went overseas for a month and fell behind on my payments, my phone is now barred - i asked them to kindly un bar it as i will make payments weekly and they are sticking to their guns and making me pay the full amount before i can use my phone again. $80 a month for a network that hardly works and now they have the balls to barr my service because i fell behind payments. No comprimisation, What a joke. What can i do ??

They charged an extra 200$ to my phonebill for calling another network for 30 minutes

Been with Throwdafone for about 5 years. Early on they were fine, over the past few years their service has been totally shitful. Absolutely disgraceful.
I reside less than 2kms from the CBD in a capital city and the service is patchy, mostly drops out, I have to go into my backyard to take and make calls.
I have to sit my phone on my kitchen table at an odd angle to receive any net coverage. Pages drop out or are hideously slow.
STILL having problems quite a bit with texts not sending.
As a paying customer as I say this - FIX YOUR PRODUCT FOR CHRIST'S SAKE!

I had moved from state to interstate .i had finished my 3 contract but i had a pending bill of $150.So due to address chang i didnt got the due date letter .so i want to take out that default credit from my credit .pls any one can help for my problem .it is very hard for me to get a lone from bank even though i had a good job.Pls i cal to veda advantge they told that the vodafone can do that .PLs help me

I stupidly signed up for a pocket wifi in February. For the first two months it was great. Since then, useless. Continual dropouts, extremely slow, Vodafone keep saying stupid things like change sim to another device which is what they say to everyone, again and again.
They sent me out a new 850MHz Pocket Wifi 2 which "would solve the problems" - it didn't. Works sometimes, but not often and not well.

I legally attempted to unlock my Nokia phone through the vodafone website, costing me $25, and I was provided a bullsh*t unlock code. I entered the code thrice, only to have it permanently block my phone. When I called vodafone they reiterated that the unlock code provided was correct and that the issue would need to be passed to the "unlocking difficulties" guy. They also told me the issue should be resolved in 3 - 4 days. I was sent an email from this guy on July 1, 2011, saying:



Hi,

Thank you for your query regarding IMEI ---------------. We are currently checking your unlocking code. You will receive a reply from us once the code has been verified with the handset manufacturer.

We trust this has addressed your query.

Kind Regards,
Manoj



...on July 9, 2011, I sent an email back saying:



Hi,

Could you please update me on the progress of getting my phone unlocked?
I'm overseas until the end of July and would really like this sorted out soon.

Thank you.

Kind Regards,
Patrick -------



...I received no response. On July 23, 2011, I sent another email saying:



Hello,

Could you PLEASE update me on the progress of my phone unlock!
I was told this was going to take four days. It has been almost a month now. What is going on?
I would also appreciate if you replied to my emails instead of ignoring them.

Thank You.

Kind Regards,
Patrick -------



...still no response. I then sent another email on August 1, 2011, saying:



Okay... So it has been a month now and this is my third email (the other two seem to have been ignored).
WHAT IS THE STATE OF MY PHONE UNLOCK???!!!
IMEI ---------------

Kind Regards,
Patrick -------



...no response. It is now August 9, 2011, and I've heard nothing. I am going to call them. The only reason I had been emailing was because I was in Malaysia. The whole purpose of buying the Nokia phone was to use in Malaysia. Total waste of money. The point of this rant is: if you need any indication on how lacklustre vodafone's approach to email is, the evidence is above. Wankers!

1 in 3 calls go through. Its just silence for ages until I hang up and try again. 33% chance of getting through. wooo

switching caii cataher off its a total rip off

I got Vodafone Pocket Wifi 2 mobile broadband modem on Aug 8th 2011 and was very disappointed with the download speeds I am getting from it. I used www.speedtest.net to check the speed and the peak speed I am getting is only 0.6 mbps !! Average speed is even lower :-( I am using this device in Parramatta, Sydney and the Vodafone coverage map shows excellent coverage. Following is my observation on the environment
1. Signal strength on the mobile modem shows 5 bars which is the maximum best
2. Network connection shows 'H' meaning HSDPA. I suppose this connection is better than 3G
3. Only one device connected to the mobile broadband
4. Signal strength on my laptop is again 5 bars which is the maximum best

Vodafone website says that the speeds will range from 300 kbps to 3 Mbps but will vary according to the signal strength in the house. I am getting the best signal possible but the peak download speed is just 600 kbps which actually is terribly bad. I was expecting a speed atleast 1.5 Mbps

This is very unfair and not according to the promises made by Vodafone. I will be returning back my set to Vodafone and switch back providers

My girlfriends phone on the same plan as mine, has a brand new sim card, and is the same HTC Desire Z yet her internet does not work and after many calls to Voda there has been no rectification

My email to vodafone:
Dear Vodafone,

your coverage is the worst out of any network I have ever used.

How you can call what you provide as a 'service' is beyond me. The past 3 weeks experience has been worse than normal, costing me time, urgent communication and money. Your total lack of consistency is beyond a joke.

After having an initial issue with my previous number I stupidly have kept using your prepaid while my issue is pending.

As soon as I can resolve everything with your business I will be changing service provider immediately.

I will be doing the same for the fleet I currently have set up in our office.

You guys are a joke!

Reply from Vodafone:
In order to assist with account related queries, please provide your 4 digit PIN number (the pin is the one you selected for your account when you connected to Vodafone), as well as your Mobile Phone Number. This will authorise a Vodafone agent to access your account.

Please note: if you have received this response and you already provided the PIN and Mobile Number/ your question is not account related/ you are a Non-Vodafone Customer please reply to this email via your inbox, otherwise your email will not be submitted to our correspondence queue.

If this is a new email in response to an existing email query, please update the existing email and do not submit a new one. This is to ensure we receive your update correctly.

My reply to Vodafone:
Dear Vodafone,

I do not have a pin on my prepaid service.

How about you do your job and provide a proper service instead of wasting more of my time.

The amount of money and time you have already cost me, due to such abhorrent coverage and service, is a disgrace. Not to mention the amount of money wasted on connection fees from having to call back numbers up to 5 times, mid conversation.

I am still waiting to hear from the Vodafone Ombudsman in regard to my existing plan, which you charged me over $2000 for, for uses that are physically not possible with your coverage. This issue has been ongoing for close to 5 months, and you still continue to charge me for a service I no longer use, that you cut connection to 3 months ago.

No less than 5 of my family and friends have had exactly the same problem with being overcharged for phone usage and also had to wait months until you resolved the problem, during which time you emailed them to tell them that it was a one off situation. Fortunately for me I no longer receive the highly upsetting calls from Vodafone on a daily basis telling me that I need to pay you or you will cut me off, as you have disconnected my plan, but never attempted to resolve the questioned excessive charges from your end.

After countless failed attempts to resolve the issue with you, and after being cut off from your overseas customer call centre, and hung up on by many staff who did not understand my complaint, I am still waiting for you to resolve my initial issue. I assume at some point someone will get back to me, but based on your coverage, I would have to guess that you are finding it difficult to get in contact with me.

Vodafone reply:

still pending.

Vodafail employees must not be using Vodafail network themselves because if they were they wouldn't act so ignorant and misleading about the issues and causes.

I have been unable to access any internet sites on my vodafone phone for a week. Also it sometimes takes up to 2 days to send/receive text messages, and occasionally when I make phone calls, it doesn't make the call, but chews up my phone credit anyway....

when will they fix it!!!???

i use to work for vodafone, while i worked for them not a single problem. i lost my job for advising a customer not to sign up with vodafone because they had no coverage were they are i advised them it may be better to sign up with telstra or someone with a bigger network.

Ever since my phone bills are always $300 but im on a $45 infinite plan and use crap all internet. now my ohone gets disconnected every month because they f*&% me around continuously. i do not understand why they do it do they honestly get people to sign up just to piss them of?

also while i worked there my partner of 5 years passed away they gave me two days off. i asked for more and i was turned down. i managed to get two weeks holidays so when i went on my holiday i et a phone call asking were i was? they explained they gave my holidays to somene who needed them more. i sued and got no were because their lawyers are so use to spinning crap they won

Since beginning my plan in May 2010 I have never gone over my $69 cap. This month my bill is $200 without having done anything different!! Has anyone else had this problem, it must be an error.

My iPhone 4 was stolen last weekend, upon realising that my phone had been stolen I immediately phoned 1555 Customer Care, however every time I selected the 'lost of stolen phone' option the call cut out. I attempted to call for about 3 hours, then waited until the store opened the next day. I then went into the store, was 'greeted' by incompetent and rude staff who needed me to spell out what my issue was and what I wanted them to do. Finally they gave me a SIM swap but were also unable to get through on 1555 to block the IMEI, I left the store and continued to call the 1555 number, finally 20 hours later I got through and was informed my iPhone IMEI would be blocked within 48 hours, 7 days later and according to both ATMA and Vodafone my IMEI remains unblocked. I have phoned Vodafone numerous times and they are confirmed that they had not blocked it and had no idea why they couldn't do it. They continue to say they will escalate the issue and that they will phone me back, and yet they have not rectified the issue, nor has anyone who has said they will call me back done so. In the meantime for insurance reasons I asked VF to email me a copy of my contract, they said this would arrive in my inbox within 24 hours... 6 days later and nothing. This is one of many concerns I have with Vodafone, I have had 6 months of poor dataspeed and no reception despite working in the city and living 2 ks from the city... I am so over VF and I WILL get out of my contract.

I am in a $90 a month contract with vodafone and have experienced little to no reception since my signup to vodafone, i have reported the issue three times and each time they assign the call to a technician to investigate the issue and then im told there is nothing wrong.

In the mean time im still paying $90 a month for call dropouts, intermittent data issues even though 3G is available and nothing is being done about it.

I am seriously over the service and customer service offered by vodafone overall.

Disgruntled Vodafone Customer

My Pre-Paid Broadband (lol) modem will only load one page and then errors, can not locate server/page not found etc. This is crap, how can you browse the net with one page only...

I live on Oxford St, Taylor Square in the buzzing, vibrant centre of the city of Sydney and I have little to no signal both for phone calls and on the 3g network at most times. It pains me to pay $70/month to Vodafone for a service I do not receive. Perhaps if I lived out in the deep, desolate outback it might be a little bit more understandable. I sent them an email telling them that I get no signal and how it pains me and I received NO response at all! Are they actually a telecommunication service or do they simply sell phone contracts with no actual service provision?

Billed $1700 for excess data download eg 3.7gb in 7 hours No idea what download was. Vodafone will not,despite my express consent,inform me what download was or where it came from. No previous history of excess downloads. Suspect phone or billing fault would welcome advice on how to proceed.

Currently the 4 vodafone mobiles in my house cannot make calls, however sms and 3G are still fully functional, seeing as it's 4 out of 4 here, I can only assume the issue is widespread

can't wait until my contract ends. when i heard about this site i felt immediately relieved.

I was overseas (In the USA) in late June and July and a week before I left, I went into a vodafail shop to get them to check that it was on international roaming and it would all be fine overseas. They assured me it was after checking my account and fixing it all up. I am a prepaid customer, and because I was going for a month I purchased $49 flexi credit hoping it would last the trip (note this has a 30 day expiry)

I get over to South Korea (stopover) and I noticed it didn't pick up signal to any network but because I was only there one day I didn't worry, thinking it would be okay once I reached New York.

New York - Day 1 no sms from Voda saying I'd joined an american network.
I tried manually selecting networks, it didn't work.

New York - Day 2 still no connection so I used hotel phone with a prepaid card to call up the vodafail overseas customer care number.

I get put on hold for ages, and I get transferred to different people each time having to explain to each person what was going on - no one saved details on file or told the next person. I explained that I was not able to receive/make INCOMING or OUTGOING calls and yet each different person would say to me "It's okay we'll give you a call back on your mobile once it's sorted" I had to practically yell at some of the customer service reps what I had said quite a few times "I CAN NOT RECEIVE CALLS"
Unfortunately the call cut out (I'm not sure if it was on their end or my end...) and I had to recall and start the process all over again.

The second call, I got trasnferred to SEVEN different reps. Finally through to the IT department (mind you I had to explain the situation again and again to all SEVEN reps grr!)
IT Department checked my account and notified me that it should be working and that my settings were all correct. Therefore not their problem. I explained that I had been in to the shop and they'd fixed it but my HTC Legend wasn't working and no they couldn't call me back cause my phone DID NOT RECIEVE INCOMING CALLS!
They put me on hold (about 20 times throughout my two hour conversation with the IT department) and said that they could try some trouble shooting with me over the phone.

They requested that I manually try selecting the network (which I did - even though I had tried this myself about 100 times since I'd arrived in NYC) that didn't work. Next they got me to dial all these codes (don't remember what they were called tho.. ) that didn't work. Then they told me the only option was to factory reset my phone and hope that worked. Because I was overseas, I didn't have my cables to back up my phone (this is a brand new phone too!) and so I'd loose all my photos which I'd just taken, all my numbers etc.

I did do what they suggested and factory restarted my phone. It didn't work either. I was starting to get quite annoyed by this stage - I really needed a phone while OS and didn't want to keep using the hotel phoen because it would charge me evry time I used a call card as well.

After TWO HOURS on the phone - the call dropped out and I lost them again.
I tried calling back, but couldn't get to the IT department and they told me to call back later (apparantly something happened in Mumbai and half the office was gone).

When I tried manually selecting network a couple of days later- it said "UNABLE TO SELECT NETWORK SIM/NETWORK ERROR CONTACT YOUR SERVICE PROVIDER"

I couldn't waste another two hours on the phone so I had to leave it till I returned to Australia.

When I got back on the first day back - I went in to a Vodafail shop and they told me that because I was prepaid they couldn't help me out and If I wanted to have my phone looked at it would take 4 weeks and they don't supply back up / replacement phones for prepaid customers.
I called the call centre once again and they said they didn't understand why my phone still wasn't working (even in Australia!) and that I must have damaged the phone.

My credit expired - even though I hadn't used it. I have since been forced to buy a new phone
(am now with Optus and have a brilliant iPhone 4) but I was so angry that I spent all that time and worry about a phone and money on credit when I hadn't used any of it and it expired.

My connection is constantly interrupted! There is no consistency. Even though Vodafone Mobile Connect claims that it is "Connected", I've got no internet access!

Terrible service, dropped calls, delayed text, no 3G

I have managed to break free of my contract with Vodafone. I had two phones attached to the accounts, I agreed to keep old 3GS and return the iPhone4. I had paid the last bill and also paid the remaining cost of the 3GS. The cost of the iphone4 was added onto my bill until I returned it via their reply paid postal bag. This had been done and instead of the account going to zero, it has gone from $1200 to now $289. This was not expected. I contacted Vodafone this week (Tuesday) and was told that my account was zero and that I owed no money. The person could not explain why the account was zero and why I was getting bills. I have since today opened a letter from their collections department and I find that I owe even more money. I ring back today and I get told that I did owe money but they cannot explain why. I have to ring their collections department on Monday. This is very frustrating, I'm so glad I have left them. So much for 2/47 bill account assistance. Their organisation needs an overhaul as its clear their systems are not effective enough to conduct business.

No signal, drop of calls. 5 minute call drops 10 times. Mostly go to voice mail

No signal always signla would not increase more than one bar at my iphone in granville or if i get a call it drops 10 times in 5 minute call. So much distortion while on call

Well I've got a iPhone 3GS. Brought it out from the shop now the network coverage has gone. I swear vodafone has the most shittest coverage. And iv'e call up and still the same thing. I swear I'm so frustrated with this company. I wish Optus will buy use out. That's just because use are just a shit company. Your deals suck. I hope use go broke.

My Vodafail story:

I moved over to Vodafail in may last year, and went with a HTC Magic. My fiance was already with them, so I came over to get the free V2V calls. At the time, we lived in Sunnybank and the only place we could get reception was by going out to the street or standing on a chair in the walk in robe. Wasnt too bad as most of my time I worked in the Valley and had reception there. Anyway, after using my phone for a few months it was having issues with dropped calls, random restarts, and sometimes just completely losing the VF network. I had the distinct pleasure of calling the call centre and was advised to take my phone into the repair centre at Milton. As I was told it would only take an hour to re-flash the software, I took it in at lunchtime and came back after eating lunch.

First fail (not including dodgy handset and crap coverage): The tech working on the phone buggered up the mainboard, so we have ordered parts from Sydney so you will need to wait for a week for the parts to arrive.

Second fail: Call them after a week without the phone to find out if it is ready to pick up. Sorry, the part was not available in our warehouse, so we have ordered it from the manufacturer. It will take about 3-4 weeks to arrive.

I am pretty pissed off now, but what can you do. One would have thought that you would keep stock levels up of current phone hardware, but that would be sensible.

Third fail: Four weeks later, I still havent heard anything so I give the call centre a call to find out what my options are for getting a replacement. Unfortunately I have no option for replacement as I am on a 24 month contract, so I can buy out the remaining 21 months to pay off the handset and move to another provider at some prohibitive rate, or I can buy another handset outright and just use the sim. Not excited about either of those options, I gave the repair centre a call.

Fourth fail: Sorry, didnt someone call you to tell you your phone was ready last friday (this being the Thursday of the following week). Uhh, no...

Pick up the phone, use it for a few more months and still have exactly the same issues.

Fifth fail: Back to the repair centre, somewhat more nervously wondering how long I will be without a phone for, and advised that it will only take an hour. After another lunch at Milton, back to the repair centre and deja vu time. Exactly the same thing has happened - main board broken, no parts in the warehouse, and a month before I get my phone back.

I am normally very patient, but that was it for me. The repair centre advised that the only way I could get a replacement phone was to go through customer care, so I left and called customer care later that day. I was then told that the repair centre are the only ones who can authorise a replacement phone, but as it was now after 5 on a friday I couldnt do anything until monday.

One useful bit of information I did find out was that if you have two repairs performed on the one device, then VF are obliged to swap your handset with another to the same value or less.

I went into a retail store, and to the storepersons credit, he was very helpful in talking with the customer care people over the phone and organising a swap to a new handset, a HTC Desire.

Sixth fail: As part of the swap, they needed the old phone back. Luckily the store guy gave me the Desire so I had a phone over the weekend, but then I had to go to Milton to pick up the crap phone and take it back to the Mt Gravatt store. Got to the Mt Gravatt store and the guy I spoke to wasnt there, so they were going to give me another phone, but eventually got it sorted.

The new handset is much more reliable, but VF coverage and data speed is still woeful. We moved to Bellbird Park and now have one bar if we are lucky. My fiance is now 37 weeks pregnant, so I am just hoping that I am home when bubby decides to make his arrival because she probably wont be able to call me and who knows how quickly a SMS would go through. She was working at Griffith Uni Nathan Campus where there was also a distinct lack of coverage, so we just used email to talk rather than attempt a phone conversation.

Her contract is up in the next few months, so we will be moving away from VF. Most likely it will be to Telstra because they at least have better coverage and excellent data speeds in comparison.

Intertnet never loads on my iPhone 4. Takes foreever to load even with full reception bar

Like everyone else here I also get such bad reception that the wifi I bought is pretty much unusable. I certainly would not be able to watch a youtube clip with it. I also have a vodafone dongle which is almost as slow. Something which ought to take a couple of minutes online takes at least twenty. Pages do not load, website unavailable etc. The girl at the vodafone store told me that she had the same wifi and her reception was crap, too. Of course, nobody at the store told me this the day I bought it, only the next day when I went back. Basically, I bought something that does not work. I am a prepaid customer so do not have the contract problems many people here have. When my credit expires, that's it. So far, considering the problems I've had, my 14 GB data has lasted me seven months, though I imagine I would have used that credit by now and happily paid for more had it worked. I do not use the internet the way I would like to. It's too slow to check emails unless I have a reason to look, facebook is slow and youtube is not a realistic option for me through vodoafone. Any business genuinely interested in keeping its customers should not have its complaints dealt with in another country. Invariably they do not understand my problems, know about the offers etc. Plus, I feel it is inappropriate to complain about poor internet coverage to someone who probably lives in poverty and does not really have anything to do with vodafone beyond reading a script and pointless troubleshooting which cannot improve their coverage. So I will not complain again, as I believe Vodafone in Australia probably do not even receive my questions anyhow. I will merely switch to another internet provider that actually works.

internet connection not working properly all the time
calls end up getting -connection error- even when I have full bar of signal
always unable to establish a phone call -and they still charges it!!!!
very bad connection all the time!!
no connection/ or very bad connection or can't call when inside building

I had no internet for over 6 weeks and then no phone for 4 days. I cancelled the service, paid them over $200 and now they tell me I owe $300 when I have never missed paying a bill. Of course when you ring you can't get through and when I went to the shop the sales person was sympathetic but told me I need to speak to accounts (or some other team). Now they send me SMS to tell me I owe them! Good bye voda.

my wife and i switched to vodafone at the end of last year, and no joke 9 times out of ten our lines drop out. So my wife and i are going to see if the service improves by the end of this month. If not we will drop out on vodafone.

I have the $35 Pre Paid plan that gives me infinate text and free social messaging yet whenever i send a text it sends it (people recieve my text's) then vodafone sends me a message back saying i have insufficiant credit to do that

my huasband complain about you of the network whenever am chating with online and he as to change it due tothe network so try to do something to dat

dropping line, almost no internet on mobile, delayed voicemail, delayed miss calls???, cant talk to customet due to dropping line/holding too long
it's really vodafail

Not only should people avoid Vodafail, people can't even rely on Nokia anymore when it comes to their smartphones. I knew Vodafone was a little dodge atm but was hoping the recent upgrades (particularly around Hornsby where I work) would improve the service. As everybody knows, this is not the case. And what makes it worse is the fact I am using the Nokia N8 which has a great camera but fails at texting, calls and general usability. Apparently my phone doesn't like the word 'disappointed' as when I type it in a text message (a frequent occurance as a Vodafail customer) the message closes without saving or sending. Worst phone, worst service. If I wanted a 12 mp camera I'd buy one. Why cant Nokia and Vodafail let me talk and text like I pay them for???

Have a handset, that has been repaired, came back only part working, refreshed Software, now working beetter, but still not fixed. replacement handset (SE X10i) not available (out of stock), can only get a mini - FAIL

All other SE Handsets (other than Galaxy SII) also out of stock - FAIL

SE Arc which was announced as being available in April still not available on VF - FAIL

All other handsets that are available are considered an upgrade, and require me to lock in to a 2 year contract - BIG FAIL

I'm not on a contract... think I might finally be switching.

Im sitting in CBD sydney, new Android phone.. no reception

I get home (newtown) and now only have 1 bar reception.

I hate them, India sux

3 store representative advised me that I could continue as is with my current payments and data when I came out of contract and have now slapped me with $923 bill for 2 weeks worth of data usage (no music downloads or anything) despite me always paying $56 per month for the same amount. They misinformed me and are expecting me to pay this astronomical bill!!! 5 hours on the phone to India to try and resolve and 5 days later still no call from australia. argh!

I've only been a vodafone customer for a week (when I was upgrading on 3 I was told that there won't be 3 soon so I might as well change now). I can't believe how bad vodafone is!! It shocks me that in this day and age that a network can be this bad. No matter where I am, my network drops out every 5-10 seconds. It's ridiculous! And every single call drops out. And I can never use email on my phone, it cant ever connect. I would have never believed things could be this bad. And calling overseas call centers for help is a joke!! They never have the answers - I'm getting out as soon as I can.

No reception - on a good day 1 little bar. Dropped calls.
Delayed SMS Messages and worst of all Very poor customer service from people that don't even know that Canberra is the capital of Australia! I am leaving Voda-no-phone and going to another provider this weekend.

cant call or text since 8 am today !!!!!

Didn't Cancel My Account upon Request & listed Default on my CF. I cancelled the account in february, moved over seas in march and then they listed my account as default in July because I stopped payin... what the heck can I do about this?

Service and/or internet continually drops out in Sydney CBD. Constantly have to refresh and toggle airplane mode. Very annoying. Tried to speak to customer service but they were blatantly rude to me. E.g. "if you ACTUALLY read what I said.." being very condescending and impatient. For a company that is losing hundreds of thousands of customers every month, vodafail should really get some more polite customer service staff. Changing to Amaysim as soon as my contract ends next month. Good riddance vodafail.

Used to be with ThreeMobile for many years ... then after many network issues was transferred to Vodacrud, which they insisted was a 'far superior network'. Instantly noticed that Vodarubbish was far worse than Three.

While in Melbourne CBD I did have good signal .. BUT .. this didn't mean that I had good service. The internet data was soooooooooooooo slow. Webpages constantly timeout, cant access email etc. Their data backhauls must have been very congested -- what contention ratio are you running voda??

Call quality was like talking to a robot, providing that you could actually make a successful call. Another annoying thing was that I would get missed calls, even though it never rang. Tested this many times calling between 2 phones. Can't get a spare line eh?

If your looking for a new provider, take advice from everyone here ... don't be fooled by their pricing/marketing ... there is a reason why their network is so congested, and they will attempt to lock you in for 24months so that you get plenty of time fully experience the pain.

I'm glad to see that I was not the only one with phone issues. The tech support were always so confident that the service was working fine, and that 'my phone needed servicing'. What on earth needs to be serviced? Oil change, top up the fluids, check the spark plugs??!! These things are not serviceable, and any firmware/settings can be done from itunes or pushed from the network.

How on earth can they run a company like this? Why don't the industry regulators step in and put a STOP to all this? I think 24month contracts are a bad idea, and reflect a companies lack of confidence in their product (by locking you in). If you have a good product, your customers will stay! Alternatively, if your product is a Vodafail, then they will leave one way or another.

Since exiting the contract (big thanks Mr TIO), I have been on pre-paid with another provider. I only pay for what I use, if i need more then I recharge, else the money stays in my pocket. Best of all, no excess charges, no contract, can leave anytime!

i cannot receive any messages or phone calls at my own home, and they tricked me into a new contract.

i was told i could continue my contract on my phone from my 3 plan, with the new galaxy s but because i was continuing the contract i had to pay a bit extra off the phone which was fine because i knew my contract would end THIS july. However to my suprise i find out i was put on a new contract and i have to stay on this phone for ANOTHER HELLISH YEAR! i cant even talk to my friends! and what if my car breaks down, i dont get alot of reception where i live let alone the many black spots. I am so angry its not funny. If i wind up stranded because of them they are getting a serving.

I stupidly signed on with Vodafone, but came to my senses and cancelled within the cooling off period and before the phone arrived. 1 month later and I get billed for $32. Just called Vodafone and they have no record of the two times I called up and cancelled my phone.
The bad experiences in life make the good times so much sweeter. :)

It's reassuring, in a way to read i'm not the only person dealing with sub-standard service.

I'm on a $49/month cap for my mobile phone (iPhone 3) which has some data usage allowance - i'm not sure exactly how much because i hardly ever access the net over the mobile and, since my billing dramas started 2 weeks ago, no one at vodafone has been able to tell me !!

Vodafone sent me a letter on 27/6/11 telling me of a 'correction' to it's billing system which would see some types of internet usage attract a fee. I also have a wireless broadband account with them, and because of this wrote back to them asking them;
why they were doing this?, at what specific rate where they going charge these services at? and how they were planning to differentiate between the 'regular' and 'newly charged' types of usage.

I aslo asked for a copy of my contract (that contians my signature) with them to be sent to me ASAP.

My reply answered none of my questions. They stated a link on the MyVodafone site that i should visit, the Standard Terms of Service page. I checked it out, and there's 3 different versions of it - which one is applicable to me? I don't know, because they didn't/haven't sent me a copy of the contract as requested!!

Anyway, I then received my July account to find i'd been charged $286.65 for data usage - from my PHONE, not the wireless b/b!(My normal total for both is $90) Like i said earlier, i hardly ever use my phone for net access. I rang 'customer service' to ask what was going on, explained my situation, only to be told that i must have used the data because it's on the record and that's pretty much it.

When i asked for details, they couldn't provide any specifics because the bill hadn't been generated yet. "Really?", I asked, "then how can tell me the exact total if you don't have all the details of the charges, then?" "Um, err I'm sorry, but that's how the system works... etc."

I hit the roof when the bill was finally generated two days later.
According to Vodafone, i'd used 14mb of data and at some point went past my limit (whatever it is) and have been charged $286 as a result. Interestingly, the rate i was charged before the 'billing correction' they wrote to me about and after it is almost 4 fold. eg: before - 123kb = $3.60, after - 193kb = $12.60.

In one instance, for daily usage that i wasn't aware of, i was charged $73.80 FOR 69KB !!!!!!!!!

I've looked at my daily usage since, and there's a pattern - every 30-40 minutes, even with ALL my apps removed and me not touching my phone, i'm being charged $0.90 for 6kb of usage over 5:01 mins. Every time - $0.90,6kb, 5:01 up to twenty times a day. I can assure you, it's not me doing this!!

I'm getting my info and documents together and will be writing back to Vodafone and to the TIO to get results, because this is just plain ridiculous.

I'll take responsablity and pay for services i've used, but when you're dealing with a company that wont tell you what your entitlements are, won't answer genuine quieries to thier billing system, and charges you inconsistant and stupid costs for services you haven't used or received any benefit from, then something's gotta give..... and it won't be me!

Thanks to all who've shared thier experiences here ( amazed at the sheer number!) and to the creators of this site!!
All the best.

network

Working in and around Picton an hour south of Sydney my calls always drop out. Numerous times a day my phone says i have two or three bars only to say i have no network coverage when i try to ring work. Most times i have to use pay phones to talk to the office, unless i drive to the top of a few hills that i know i can get one bar if i'm desperate.

Waiting to make a call to a friend to tell her that i am here and waiting for her but for some unknown reason there's no reception, and this was in the CBD!! Waited like 5 minutes b4 i could actually make a call or send her a text!!
Ridiculous!! And dont get me started on their data reception. Just to check in to place via the fb app is a task in its self. if only i had a penny for the amount of times "No cellular data available" has come up on my screen!!
3G is supposed to make data faster yet when i turn it off its usually better! Dam Vodafone, ur services are deplorable.

Called customer service yesterday.
Lady from the call centre tells me "you have excellent coverage in your area..." 30 seconds later my call drops out. amazing..
She called me back to say dropping out after 18 minutes is a very good result - does anyone know if having drop outs is standard on other networks too?

Have struggled with Vodafone's poor network for over two years now. Probably a bit of a sucker to have signed up with another 24month contract. The optimist in me wanting to believe they could be bothered to fix their network in a regional part of Australia.

Funny thing is, around 6 months ago, the coverage got worse! Signal is less than what it used to be, making 3G useless.

Recently (last couple of months) found that the Internet has gone from dog slow to no access at all (or slower than dial up for every 10th page-load attempt).

Rang Vodafone and got told it will cost me over $800 to terminate my contract for a service they apparently think they are providing. Apparently the network issues are to do with my handset and/or sim card... even though I can duplicate the conditions on two different handsets and friends of mine are having a similar experience.

Now postponed while there is an "investigation" launched into my problems. A process which apparently takes "a month or so". The support person could not provide details as to exactly what this investigation entails, but my cynical side tells me a large part of it probably consists of doing absolutely nothing until they can come up with another reason to keep me tagging along and paying that monthly fee for a service they are not providing.

Awesome way to keep customers and improve good will.

Constant dropped calls. No reception. Late delivery of text messages. No Internet or very slow.

Just spent an hour and a half discussing a mysterious charge on my current Vodafone bill, transferred through the office like a beach ball. When i tried to ask what the charges related to they advised they could not disclose the information due to their privacy act. If i am unaware of what the charges relate to and they cannot tell me how can anything be resolved? When i asked them to be removed was transferred again, but again no help. What is stopping every telephone company adding these charges and when ever there is an enquiry telling the consumer they cannot disclose it due to their own protection? What Bullsh**.

When i signed up to the original contract, it was said i would receive 3 free months, was this info ever sent to where it needed to be, don't think so, spent countless hours trying to fix this and on my 6th attempt with customer care they finally rectified the matter, not just on my account but my girlfriends also.

Handset is also busted after 8 and a half months and was told to go to Vodafone/3 repair shop and would be fixed in an hour, when i got there they told me to go back to the shop where i originally purchased it, did so and when i went back the girl behind the counter couldnt understand as to why i was back again... yet another blunder

Vodashi* in my mind... waiting now on a call back from the TIO after leaving another message, can these guys get anything right?

Called Vodafone many times about internet speed in the past four months yet NOTHING is fixed changed or improved at all in fact the service is worse than ever. VODAPHONE technical support failed on several occasions to return calls to fix this issue DISGRACEFUL SERVICE VODAPHONE FAILS AGAIN IN IT'S DUTY OF CARE

I can never get connection in ACT. It is a complete joke.

Can't register my credit card online at my vodafone.

Is Nigel Dews a preverbial liar or just plain ignorant & very stupid ? All Vodafail problems are now fixed ? GET REAL NIGEL, GET YOUR HEAD OUT OF THE SAND MAN !!
http://www.heraldsun.com.au/business/vodafone-left-holding-the-phone/story-fn7j19iv-1226106964872

Vodafone did a major update on the Blackberry Internet Service and didn't inform us. I couldn't use my internet for a few days and all I need to do was going to the shopfront and they have to do a reset on my account or something. Why can't that process be automated?

My ex-wife is working in vodafone call centre in Mumbai. She is accessing all
my personal information like call logs and threatening those people. Now I don't know what to do because the only people I can lodge complain with is in Mumbai and they not gonna do anything because my wife is there coleague.

I finally got vodafail to agree to cancel my contract in jan this year. I can't believe that it took one call a month until now for them to actually follow through. Did they not think I would notice their bill every month????? Or maybe I should have taken the kind staffers advice and paid 1/2 the bill around the June mark because he was being such a sport removing the other half.

For anyone in country areas contemplating signing up with Vodafone "DON'T DO IT"
(refer 18756)you would be better of with 2 cans and a length of string.I have recently been released from 2yr contract 6 weeks in after lengthy conversations and multiple excuses from vodafone customer service supervisor.
For those of you sick of your service simply ask vodafone customer service what their interpretation of MOBILE COMMUNICATIONS is, because its surely not the same as their customers who buy mobile phones to use primarily as a contact tool.
So then when you get the usual act dumb reaction from the CS rep let them know that you now intend to use your PHONE-JAMMER, when they ask what that is, tell them: Its where you take the phone back to the Vodafone store and JAM it up someones arse!. (I'm sure I heard the VF CS rep giggling in the background) Anyhow stay with or join Telstra for hassle free phone coms its worth that little bit extra (especially for emergencies) as we are all finding out...

Hi,
Being a loyal customer who has never had any problems with Vodafone for the past 6 years or so. I am frustrated that Facebook was advertised as being free on my plan. However, after calling customer service when I realized I was well over my cap from data usage with Facebook, they stated that Facebook was only free through accessing 'm.facebook.com' and not through the iPhone application I had downloaded. Vodafone clearly needs to be more clear cut with data usage information.

Why are vodafone still sending me bills after I cancelled the account. What are they billing me for?

i got iphone 4g , but there is no coverage of the three in the office , so its like i have to use the phone only for wifi connectivty , no phone calls until I turn off the 3g on the iphone - that is really shit as data trasfer will be really slow - i complained about this in 1 year so many times , they come up with resolution to move me from three to vodafone. I said both of you are same ... tell me the difference .. there was no difference ... the only difference is you have to keep paying money to different name of the company - event for the same company.

phoned 1511 to recharge yeaterday--number not working.Phoned 1500 to ask why-ssaid the number was out of order, told to call tomorrow. Today tried 1511 again, only allows credit card recharge.Phoned 1500 asking why the recharge no 1511 isnt working to use to recharge a prepaid via a voucher. No answer given as to why the 1511 number would not let me recharge using a voucher. Then tried to put the prepaid number on a plan in desperation but got transferred to 6 departments where no-one could help me. In desperation slammed the phone down. Tried to call the Sydney number 9415-7000 to sort out the problem but got put through to India again. Same thing-- transferred to 5 different people and no-one could help me. Just burst out crying from frustration

Major Incompentence on the part of Network Architects & Admins...
What is going on there..??

I have to flood ping a gateway or DNS server for like 20 secs to wake up a "sleeping switch port" (oversubscribed) to get some level of throughput...

The oversubscription model is not designed with the underlying infrastructure capabilities in mind...

I suspect the underlying debt ratio (financial business model) is heavily reliant on an unrealistic oversubscription model to generate the required revenue streams capable of servicing the underlying debt facility...

What has been experienced to date is typical of short-term improvements (a reduced oversubscription model) in performance which coincidently disappear once media has changed it's focus from Vodafone (VF) and the VF propaganda machine has blurted out how committed it is to customers and network improvements while re-establishing the previous oversubscription ratios because the underlying debt facility requires it...

The root cause is not in the technology, it's in the financial business model that supports VF...

Nearly all business use debt facilities to provide operating cashflows, but, a carrier like Telstra has invested nearly $4 billion in it's 3G network, but they have chosen to offer less value for money to end-users but provide superior network coverage and performance using an oversubscription rate that is aligned to the underlying capabilities of the network platform architecture...

Fix the root cause of the problem and you would win a base of loyal customers committed to a business that is committed to providing performance and value...

Definitely no improvements since the media firestorm of some months ago....

VODAFAIL 100%...

Been with Vodafone with my iPhone 3GS for over a year and no issues... been really happy until a few weeks ago when I received an email saying that, based on my usage, I may incur additional charges based upon a new charging policy that means Vodafone would start charging for some things it hasn't previously charged for (such as visiting Websites that require you to enter login details). Okaaaay... not happy, but fair enough I would just change my usage habits.
Coincidentally, a few weeks later (ie, at the end of July) my internet and email speeds on my iPhone 3Gs have dropped to a snail's speed. Sllooooooow internet loading times, emails with attachments that take forever to download (a 400kb attachment took nearly 15 minutes to download this morning) and sometimes I can't even connect to the AppStore or iTunes. Been going on for about a week now...
On the phone to Vodafone now...

Whilst speaking to a customer representative yesterday (my 3rd in this particular call) she mentioned that she was struggling to hear me. Why was this? I think we know why... I had no service in my office in the middle of Sydney's CBD!!!

The CR then asked if she could phone me back on my landline number - Amazing. I guess it helps my case right?

When she rung back I was told that I'd be passed to the retention team. Looking forward to the thought of speaking with my 4th representative of the call I was disappointed to hear that the 'Technical Team' were unable to speak to me because of a 'Technical Issue' and that someone would call me back in 24-48 hours. How embarrassing...

24 hours on and nothing. I'm not surprised, just more motivated to leave this joke of a company - More power to me! (just not to my phone signal).

Vodafone has loss of up to 300,000 customers !!!!!

The following is part of the news from The Australian newspaper --

"VODAFONE Hutchison Australia is today expected to reveal an exodus of mobile customers from its network, with analysts tipping the departure of up to 300,000 in the six months to June 30".

Full report can be found at --
http://www.theaustralian.com.au/australian-it/telecommunications/mobile-exodus-from-vodafone-as-analysts-tip-the-loss-of-up-to-300000-customers/story-fn4iyzsr-1226106225824

My congratulations to the person who started this website. It goes to show the "power of one" and the effect that one person can have when you get the information out.

Vodafone are standard ya'll are trippin, service is aite 3g better then the optus network, i was with voda complained to the TIO got out of my contract fairly easy which is less then i can say at telstra or optus, basically just took advantage of the bad press that all you suckas are doing, with Virgin now using the optus network... its shit, doesnt have the constant drop outs that voda had a while back but will get distorted calls every say 5 calls, occasionally will drop out, 3g is farkin aweful and i live in metro sydney.

used to work at Optus then moved to voda... swear optus had a site like this a few years back, also got a million customer calling complaining about the network.... its just sh*t in australia atm sorry only decent is telstra and they cost an arm and leg.. voda have the best deals hands down.. IMO

and LOL at the sukas dissin voda then switching the 3.... how dumb are some people...

sheep doin what they do best.. follow the crowds!

respect to dude that made this site, i hate all corporations...

tho i did hear he got bought out not sure if thats true or not.

Im receiving texts approx 4 hours after they are being sent

Currently on a fail $79 cap rarely use internet exept for the odd work email or 2 whilst attending family funeral received an sms from fail informing me that I have exceeded my monthly cap my bill is currently $5oo!!!!!!!!! {caught my breath felt chest for any abnormal pains} And than proceeded at the next suitable time to ring customer service after the usual round the world aided bye the confusion of the one only ibot//annoying LARA !Finally touchdown in what i am assuming would be India after the usual language barrier confusion and what can only be described as vodafail intelect I was informed by what sounded to me like a growing more & more excited some what allmost chuckling voice on the other end that i would still have to pay this bill because i had exceeded my cap.{dahhhhhhhhhh} please can anybody help me with a direct attack on the internet to india or at least vodafail itself heres hoping

I hate Vodafail!! I can't use the internet on my phone. Fix this shit up. I'm sick of not being able to use what I'm paying for. I went to the supermarket and needed to look up a recipe to get the right ingredients and my fucking internet wouldn't work!! USELESS!! Never bloody works when I need it. What is the point?!

ive been overcharge for internet usage and i was informed by a service consultant who called me it was by $135 this was on the 19 of July. my bill was generated on the 17th of july and when i recieved it it was three times the amount at $380. i called vodafone who told me it was because of extra charges accrued when the bill was generated; funny because the total was genreated 2 days before i was called!!!

Poor quality service, minimal reception even though they swear there are no issues in my area, continual invoice issues with my 2 VF bills. You ring up and complain - so to ease the pain they offer a reduced (better)plan - then charge you for a plan change - then deduct $1500 from your account for cancellation of contract. WTF Vodafail BIG TIME!!!! I WANT OUT!

I have a telstra sim in my ipad and it doesnt go below 3 bars - vodafone No Sevice

Sent an official complain to e-mail listed on VF site. Complain was for 7 different points of over billing and miss handling of the account.
This was substantiated by 15 pages written communication between VF and us.
Received an automated resolution for something that is totally unrelated and saying that case resolved.
How far can they go to turn away any remaining customers

Phone won't make calls, call's to their "help" line almost unintelligable - "try turning it off and back on again because I can't see anything on our system about your account AT ALL!" . WELL F-K ME EINSTEIN THANKS FOR THE "SUPPORT"

Vodafone are charging me for 1300 calls - on a $45 'infinite' plan, plus calls to retrieve my own voicemails, and to 3 customer care. On top of this, my 1gb of mobile broadband is 3 times slower - when I even get reception - than dial up internet. I had to download onto my phone because the internet on the computer was not working at all - then I get a txt saying I owe them $497 in excess usage charges !!!! I spend an hour or so on the phone every week trying to get help from them - being constantly told to go online to see the fine print of my phone contract, then I will understand all the charges - but I can't get into my account due to the online internet being completely unreliable !!!!!!!!!!!! AAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHH. Was with 3 for over 12 years prior to this - without one problem. I want out of this contract.

no service for 90% of the time. Phone calls get cut off all the time. Not reliable at all in North Brisbane.

It's happening again.
Calls and txts not getting through. Phone 'disappears' off network after a while and you have no idea it's happened until you try to make a call and get network busy. Then re boot phone and find messages and calls have not been getting through.

Vodafone pretty poor through out year - keep telling me it's my fault - told them I'm a tech and trapped them on sooo many issues - which seemed to frustrate them immensely - last two months _pityful - the more I phoned in the bigger it got until today when I finally relented and gave an address really close to me [ coz I dont trust them in India anymore] - then it totally failed - supervisor offers new modem/sim free / then says no its the network but refused to answer me if it was all of wa or my area - then said my area poss out coz getting many many calls from my area with bad coverage - seemed Dodgy to me - suspect blocking of sim [ from data received from me today to ?enable? service request to fix - MaB by next friday] Don't believe because I trapped them by using diff modem just up the road. [and mine? - No Network] - and used at my house = other modem OK 3G - mine No Network.mine previous switching between HSDPA/EDGE/3G all the time - but never downloads on 3G - switches to HSDPA immediately - Constant dropouts _ disconnections for hours - voda sez its to fix /upgrade - then seems shaped to between 87 - 400 kbps MaB 800kbps if lucky afta -- pages loading worse than dialup - constant exit/reconnect or reinstall - but only lasts for a short while Have wasted more than 5Hrs on them today 31.7.2011 - Bad Bad Voda - sooo much more to tell - Grrr!!!

Have Vodafone wireless broadband. Am in West Perth. It frequently drops out unexpectedly for hours on end, especially evenings.

I signed up in Feb of this year with IPHONE 4 on that $49 unlimited deal. I had the phone for a couple of months before I started cracking the shits due to poor coverage I called up and spent hours on hold to finally speak to someone. They ran test and everything and couple of weeks later I had to call back because they said they would call me but they didn't. So when I called them they offerred me everything 3 months for free, Discounts on my bills. I said to VODAFONE that, That was a nice thing but there is no point with the poor coverage. In the end they said they would send out a recovery bag for My Iphone 4 to send it back and they would cancel the contract free of charge. It has now been 6 months and I have not received my recovery bag and I have rang up a couple of times to get it.
Yet still have not received it every time I have tried to call in the last month or two I spend ages on hold and then get disconnected but now when I ring I get DUE TO HIGH NUMBER OF CALLS WE CANNOT TAKE YOUR CALL AT THE MOMENT! What is that crap about?
They have sent me a disconnection bill of over $1000 and I cannot get a hold of this pathetic company! I think I will take this up with the TIO!