Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
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Topics
8191 Someone from VIC thinks vodafone is very poor vodafone at 29 Dec 2010 09:34:20 AM
Yes im a vodfone sucker and have been complaining for months.
Whent to voda shop where i live. And saw a list of over 200 names that have complained in my area alone. i went to vodaphone comlaints on web made the statment on page of class action. It was removed next day. You go hard Vodafail.
I have registerd to.
Whent to voda shop where i live. And saw a list of over 200 names that have complained in my area alone. i went to vodaphone comlaints on web made the statment on page of class action. It was removed next day. You go hard Vodafail.
I have registerd to.
8190 Someone from NSW thinks vodafone is Three mobile is as bad as Vodafone at 29 Dec 2010 09:34:06 AM
I live in Mascot, NSW (2020)
When i joined Three in June this year i was told from a three sales assistance (by phone) that three had great coverage in my area. I also doubled checked this up on three own website, which confirmed that there was good coverage in my area.
After than joining three, little did i know that the service of three in my area and most of the suburbs in and around my area of the eastern suburbs had next to no service at all.
I have to walk 50meters up my road just to get some sort of coverage. At my sister house in Botany 2019, there is no coverage at all. I also do notice when driving around the Eastern suburbs area my phone coverage will go from 1 bar to roaming.
I ring up there customer service centre and complain almost ever week and i always get the same excuse that there must be maintenance of the service going on in my area and it should be fixed soon (without giving me date)
They did tell me i could switch to Vodafone if i wanted to get out of my contract with three, but it would be a two year contract from date at switch not when i first joined three.
The funny thing is when im with friends at different places (Hunter valley or the Westerns suburbs or even down the coast) we compare our phone coverage. Most of my mates have full coverage at all theses places (there with Telstra) and nearly all the time i have no coverage at all. I than have to use there phone to make calls
Im now locked into my contract for another 1 and a half years. If i would have known how bad it was i would have just joined Telstra.
My tip would be to "Don't join three" It might be bad to say this, but if you really want phone coverage join TELSTRA.
Regards
Craig from Mascot
When i joined Three in June this year i was told from a three sales assistance (by phone) that three had great coverage in my area. I also doubled checked this up on three own website, which confirmed that there was good coverage in my area.
After than joining three, little did i know that the service of three in my area and most of the suburbs in and around my area of the eastern suburbs had next to no service at all.
I have to walk 50meters up my road just to get some sort of coverage. At my sister house in Botany 2019, there is no coverage at all. I also do notice when driving around the Eastern suburbs area my phone coverage will go from 1 bar to roaming.
I ring up there customer service centre and complain almost ever week and i always get the same excuse that there must be maintenance of the service going on in my area and it should be fixed soon (without giving me date)
They did tell me i could switch to Vodafone if i wanted to get out of my contract with three, but it would be a two year contract from date at switch not when i first joined three.
The funny thing is when im with friends at different places (Hunter valley or the Westerns suburbs or even down the coast) we compare our phone coverage. Most of my mates have full coverage at all theses places (there with Telstra) and nearly all the time i have no coverage at all. I than have to use there phone to make calls
Im now locked into my contract for another 1 and a half years. If i would have known how bad it was i would have just joined Telstra.
My tip would be to "Don't join three" It might be bad to say this, but if you really want phone coverage join TELSTRA.
Regards
Craig from Mascot
8189 Someone from VIC thinks vodafone is major at 29 Dec 2010 09:31:50 AM
Thankfully I switched to another provider the day before Christmas, and life is so much better. Contacting this provider for after sales service is bliss! Vodafone, take some lessons from other Telco's (of which there are sadly, only two successfull ones).
I would physically get cold chills each time I had to call Vodafone for help on an issue (and if you were to see my Vodafone file, you would see there were many!) Customer service standards did not translate from the words of the pleasant and empathetic staff on the phone to the end result. I feel very sorry for the Vodafone staff on the end of the line.
Speak to the Ombudsman if you want to get out of your contract. Although considering the latest headlines, you may not need to. Thanks for letting me vent. Wish I could say more!
I would physically get cold chills each time I had to call Vodafone for help on an issue (and if you were to see my Vodafone file, you would see there were many!) Customer service standards did not translate from the words of the pleasant and empathetic staff on the phone to the end result. I feel very sorry for the Vodafone staff on the end of the line.
Speak to the Ombudsman if you want to get out of your contract. Although considering the latest headlines, you may not need to. Thanks for letting me vent. Wish I could say more!
8188 Someone from NSW thinks vodafone is waste at 29 Dec 2010 09:31:48 AM
No signal at home. Calls drop contantly. Many black spots from work to home (all in highly urban areas, so no excuse). Total disaster.
8187 Someone from NSW thinks vodafone is Very! at 29 Dec 2010 09:28:16 AM
Constant calls drop-out, network not available for phone calls, sms, etc for at least 5 hours on a Saturday, or for shorter period on a regular basis, data / internet network not available or very very slow most of the time. It took 5 minutes to load a web page!
8186 Someone from NSW thinks vodafone is Useless at 29 Dec 2010 09:26:42 AM
I live in the Wakehurst Parkway/Spit Bridge area of Sydney. Calls drop out and my phone goes into "SOS" mode in my house and on the roads near my house. I can pretty paint black cross on the roads where all the dead spots are between Warringah Road and the Spit Bridge. Addtionally my house is in an elevated postion, not in a valley so should be in a good position for reception. Also, while on holiday in Queensland near Bundaberg, I had no reception for a week while others I was travelling with who had Telstra services, could not only get reception clearly where we were staying, but also 40km out to sea. Roughly once a fortnight I get garbled interference on a call resulting in having to hang up and reconnect with the other party. I will NEVER use Vodafone again. As soon as the contract finishes (if I can wait that long) - its DIVORCE!
29 Dec 2010 09:29:02 AM: and in response to other people - yes I too have experienced text messages arriving up to 24 hours after they were sent to me, and vice versa.
8185 Someone from QLD thinks vodafone is fail. at 29 Dec 2010 09:24:07 AM
My Iphone 3GS consistantly drops out with three on the vodafone network for long periods of time. There are only certain rooms in my house I can get reception; Living in suburban Brisbane.
8184 Someone from QLD thinks vodafone is No signal/ no calls no txt at 29 Dec 2010 09:23:57 AM
3 vodafone mobiles... Not one will work... Contact centre cuts you off. No response to emails. T his is the worst I have ever known
8183 Someone from NSW thinks vodafone is Dreadful! at 29 Dec 2010 09:23:18 AM
I currently live in St Ives in NSW and about 6 weeks ago moved service provider from Three across to Vodafone because I wasn't getting good coverage on both my mobile and internet connection. Vodafone and Three are affiliated and Three advised me that this would be a good option due to the fact that the area I lived in did not and could not provide me with a good coverage. I was also given the option of upgrading from an iPhone 3 to an iPhone4 for no extra cost on a plan. At first the mobile coverage improved substantially, then about 10 days before Christmas the coverage kept dropping out until all I could receive was the odd intermittent voicemail or text. It was extremely frustrating as I am self employed and I rely on my mobile for work. Then on 16th December, my partner was involved in an accident and he tried to contact me but couldn't get through and could only leave me a voicemail. I received this as I was driving and had to race home to get a spare mobile (with Telstra connection) to be able to call and discover that he had been taken to hospital! It was an extremely anxious and scary experience. We all rely on mobile phones for our communication needs and especially in an emergency but this was just unacceptable. Two days before I had attempted to contact Vodafone but I was advised that the call wait was in excess of 40 minutes. I then called Three who put me directly through to Vodafone. They advised me that they would have to test the area coverage and would get back to me within 72 hours. Seven days later I had a voicemail message from a technician to say that he was very sorry but there was nothing they could do because I lived in a "bad" area although they were attempting to improve their coverage there - a case of like it or lump it!!! On Saturday 18th I visited a Vodafone shop who advised me that it most likely my phone that was the problem, not the service but could only suggest that my phone be sent away for repair and would likely take a few days. No loan phone could be offered as a replacement - so I would be left without a phone altogether!
I am writing this from the UK, I arrived here on 21st December to spend Christmas with my family and the service has not improved, in fact it has got worse. The coverage is intermittent, but mostly non-existent. I tried to get the advice from a Vodafone store here in the UK and they advised that it wasn't the phone that was at fault, it was definitely the coverage.
I was relieved to read the internet news that there is going to be class action against Vodafone as this has not been a good experience. I will definitely not be paying my bill and will be changing service providers as soon as I return to Australia.
Alison
I am writing this from the UK, I arrived here on 21st December to spend Christmas with my family and the service has not improved, in fact it has got worse. The coverage is intermittent, but mostly non-existent. I tried to get the advice from a Vodafone store here in the UK and they advised that it wasn't the phone that was at fault, it was definitely the coverage.
I was relieved to read the internet news that there is going to be class action against Vodafone as this has not been a good experience. I will definitely not be paying my bill and will be changing service providers as soon as I return to Australia.
Alison
14 Mar 2012 05:39:36 PM: Same experience in St Ives, coverage has gotten worse to non existent coverage since Xmas in Woodbury Rd
8182 Someone from NSW thinks vodafone is receiving delayed texts at 29 Dec 2010 09:22:24 AM
always getting text 2-12 days after sent.
8181 Someone from NSW thinks vodafone is PATHETIC at 29 Dec 2010 09:21:50 AM
Poor reception/internet and very poor customer service. I am locked in to a contract till 2012. How I wish I can opt out now. But that is not possible as I am tied in to the the contract.
8180 Someone from VIC thinks vodafone is Really Bad at 29 Dec 2010 09:20:27 AM
I have a 3G Mobile stick which never connects to a 3G network and I live in the middle of Melbournes CBD! It constantly drops out and is very frustrating, I will not be renewing my contract when it ends next month, this has been a constant problem since the start.
Just bought my wife a new mobile and this appears to be doing exactly the same thing, it is useless when connecting to the internet and regularly drops out.
Just bought my wife a new mobile and this appears to be doing exactly the same thing, it is useless when connecting to the internet and regularly drops out.
8179 Someone from NSW thinks vodafone is No point even having a phone at 29 Dec 2010 09:20:25 AM
I rarely have service and when i do it won't make a call. People try and call me and get sent straight to voicemail because i never have service. I can't send messages without at least 10 attempts. Then on the odd chance i can make a call it will drop out half way through! and somehow my phone bill is MORE than it ever has been...but surprisingly...can't download my bill online! SO over vodafone if i was in contract i'd be changing for sure! i'm even thinking about changing anyway and just paying out my contract. No point calling Vodafone cause i can't get through cause it will either drop out or say the waiting time is longer than 45mins - then i'll get charged for it! so frustrating!
8178 Someone from NSW thinks vodafone is 300000% at 29 Dec 2010 09:20:04 AM
Needed to call parents about important postage stuff, but didn't know it was Vodefail time and all our mobiles lost connection.
8177 Someone from WA thinks vodafone is Pretty Bad at 29 Dec 2010 09:20:01 AM
Everything was fine until mid December, after I received the SMS apologising for the network issues that I didn't notice. Since then I've been unable to make phone calls from my home in the Northern Suburbs, which led to substantial additional cost on Christmas day calling rellies overseas - the calls would have been included in my cap, and multiple failures on sending and receiving SMS which has disrupted meeting friends visiting from the UK.
8176 Someone from VIC thinks vodafone is Really Bad at 29 Dec 2010 09:18:58 AM
I have a 3G Mobile stick which never connects to a 3G network and I live in the middle of Melbournes CBD! It constantly drops out and is very frustrating, I will not be renewing my contract when it ends next month, this has been a constant problem since the start.
Just bought my wife a new mobile and this appears to be doing exactly the same thing, it is useless when connecting to the internet and regularly drops out.
Just bought my wife a new mobile and this appears to be doing exactly the same thing, it is useless when connecting to the internet and regularly drops out.
8175 Someone from QLD thinks vodafone is unfair trade at 29 Dec 2010 09:18:35 AM
One friend of mine who is currently working in Vodafone/3 store told me that all iphone 4 handsets are now kept for new customers in order to achieve their "monthly target".Existing customers who want to upgrade to iphone 4 have no chance at all to get iphone 4 from Vodaphone stores. I have been waiting for upgrading my Nokia N95 8G to iphone 4 for more than 3 month but they still declare they have no stock. At the same time, in their back office of each store, new handsets of iphone 4 are in a pile for new connect. It is unfair for the loyal existing customer like me!
29 Dec 2010 09:20:11 AM: this is true, when i went to purchase a new mobile the other day and asked about the iphone, they would not tell me if it was available or not until i told them i was a new customer!
5 Jan 2011 06:04:15 PM: The story goes as following for me...
28/12/2009 - iphone 3G on a 24 month $79 cap.
Around 3 months before termination of the contract I go to a Vodafone store in order to find out how I could upgrade to an Iphone 4. I decide to wait for the last 3 months as it comes for free.
When I reach the last three month period, I go to Vodafone Crown Casino and ask for an Iphone 4 - they have run out of stock. No worries, I ask the guy in the store to put one on the side when new stocks turns up and to call me back so we can upgrade. This guy, takes a blank piece of paper and puts down my name and my telephone number - no more than this. Suspicious, I ask him to put a note in the system in my customer file. He does not and assures he will call back. I walk out of the store convinced I will not be called back.
A few weeks have passed, I am at work (I have not received a phone call from Crown), I receive a phone call from Vodafone Call centre and they start talking about an upgrade. I am busy at work and ask them to call me back after work (around 6PM).
One week goes by, No one called back, I decide to go to Crown Casino and find out why I am still 'on Hold' for an iphone. I ask the staff if they have any in stock - answer is no. Next question is naturally, when are you expecting a new batch? They don't know. A bit disappointed, I ask if they have recently received any in store, she replies shamelessly 'yes'. A bit angry, I then ask why they have not rung me. 'Sorry, we no longer call customers on a waiting list' is the answer I am given!
I go back home and decide to give a call to Lara who will be of some precious help!!! he he
After one hour on Hold, I get a lady to whom I expose the Crown Casino issue as well as the Telephone salesman that had not called me back. I ask her to have a look through the note in my file. The salesman had written that I told him I would call back for the upgrade... Hmmm, then I get p@^%ed off. I ask this lady to proceed right away to the upgrade. Answer is 'No, we cannot do any iphone upgrade over the telephone you need to go to a vodafone store'. Finding the situation ridiculous, I ask her to put me through to her manager. After a few minutes on Hold, she tells me someone will call back within the next 5 minutes as he is currently busy. No need to say that no one rang.
The following Saturday, I go to another Vodafone Store on Elisabeth Street in Melbourne CBD. They do have iphones in store!!! Woaw, I am eventually going to get the Iphone 4! Well, everything goes well, until the salesman tells me that as an existing customer, I cannot proceed to an Iphone upgrade as the product stock is currently low and a new Vodafone Policy (from that same Wednesday) only allows new customers to get the Iphone 4. I explain this guy everything I mentioned in this post, with sympathy he goes to have a chat to her manager who refuses. He offers me to ring Customer care, 1st to find out why the manager who was supposed to ring me back earlier during the week did not call me back and, 2nd to get the upgrade over the phone. After 30 minutes over the phone, the staff over the phone tells him a manager will call me back before the end of the afternoon. Knowing that the chances that no one calls me back, I tell the guy in store that I will pop in before the store closes. He agrees. Around 3PM, no calls whatsoever. I go to the store and have a chat to that same guy, who confessed that he was not surprised. He tried one more time with her manager who once again coldly says no. We call customer care once again and we ask to be put through to Priority care... another 30 minutes to wait - where is the priority? We are notified that within the next 15 minutes someone is going to call back. And so it happened.
We explain the issue once again and then, I am just asked to wait keep ringing until the iphone becomes available. I decide to cancel my plan when it comes to its end, she does not see any issue with this she even gives my my customer number so I can port my number to any carrier. Woaw, I am so shocked by this level of customer service.
I then went to Telstra and Optus where they had stock, but as temporary resident on a 457 visa, the plans were much more expensive and did not include international phone calls.
So here we are, lately I popped into a Vodafone store where a lady gave me a piece of paper. Vodafone has put a special number for existing customers who want to upgrade to an iphone or a HTC desire or a Samsung Galaxy. I gave a call, to place the order where the dodgy sales lady tried to sell me a $100 plan because the phone was free. Being now on a $69 plan, the 32GB cost $5 a month - Rough calculation, it is cheaper to stay on the plan I am at the moment - even if the phone costs me $5 per month. Are they also trained to take people for idiots? After 10 minutes battling with her - she was really insisting, I manage to get the pre-order. She tells me that I will be rung back before 10/01/11 in order to tell me when the iphone will be available, until then I am free to walk away.
If no answer from them by the 9/01, I will call to cancel and may buy it outright.
Also, my service is really poor too, I just thought, it was coming from my old iphone.
Good luck to you all and I feel sorry if there are some mistakes in this message - English is not my mother language.
28/12/2009 - iphone 3G on a 24 month $79 cap.
Around 3 months before termination of the contract I go to a Vodafone store in order to find out how I could upgrade to an Iphone 4. I decide to wait for the last 3 months as it comes for free.
When I reach the last three month period, I go to Vodafone Crown Casino and ask for an Iphone 4 - they have run out of stock. No worries, I ask the guy in the store to put one on the side when new stocks turns up and to call me back so we can upgrade. This guy, takes a blank piece of paper and puts down my name and my telephone number - no more than this. Suspicious, I ask him to put a note in the system in my customer file. He does not and assures he will call back. I walk out of the store convinced I will not be called back.
A few weeks have passed, I am at work (I have not received a phone call from Crown), I receive a phone call from Vodafone Call centre and they start talking about an upgrade. I am busy at work and ask them to call me back after work (around 6PM).
One week goes by, No one called back, I decide to go to Crown Casino and find out why I am still 'on Hold' for an iphone. I ask the staff if they have any in stock - answer is no. Next question is naturally, when are you expecting a new batch? They don't know. A bit disappointed, I ask if they have recently received any in store, she replies shamelessly 'yes'. A bit angry, I then ask why they have not rung me. 'Sorry, we no longer call customers on a waiting list' is the answer I am given!
I go back home and decide to give a call to Lara who will be of some precious help!!! he he
After one hour on Hold, I get a lady to whom I expose the Crown Casino issue as well as the Telephone salesman that had not called me back. I ask her to have a look through the note in my file. The salesman had written that I told him I would call back for the upgrade... Hmmm, then I get p@^%ed off. I ask this lady to proceed right away to the upgrade. Answer is 'No, we cannot do any iphone upgrade over the telephone you need to go to a vodafone store'. Finding the situation ridiculous, I ask her to put me through to her manager. After a few minutes on Hold, she tells me someone will call back within the next 5 minutes as he is currently busy. No need to say that no one rang.
The following Saturday, I go to another Vodafone Store on Elisabeth Street in Melbourne CBD. They do have iphones in store!!! Woaw, I am eventually going to get the Iphone 4! Well, everything goes well, until the salesman tells me that as an existing customer, I cannot proceed to an Iphone upgrade as the product stock is currently low and a new Vodafone Policy (from that same Wednesday) only allows new customers to get the Iphone 4. I explain this guy everything I mentioned in this post, with sympathy he goes to have a chat to her manager who refuses. He offers me to ring Customer care, 1st to find out why the manager who was supposed to ring me back earlier during the week did not call me back and, 2nd to get the upgrade over the phone. After 30 minutes over the phone, the staff over the phone tells him a manager will call me back before the end of the afternoon. Knowing that the chances that no one calls me back, I tell the guy in store that I will pop in before the store closes. He agrees. Around 3PM, no calls whatsoever. I go to the store and have a chat to that same guy, who confessed that he was not surprised. He tried one more time with her manager who once again coldly says no. We call customer care once again and we ask to be put through to Priority care... another 30 minutes to wait - where is the priority? We are notified that within the next 15 minutes someone is going to call back. And so it happened.
We explain the issue once again and then, I am just asked to wait keep ringing until the iphone becomes available. I decide to cancel my plan when it comes to its end, she does not see any issue with this she even gives my my customer number so I can port my number to any carrier. Woaw, I am so shocked by this level of customer service.
I then went to Telstra and Optus where they had stock, but as temporary resident on a 457 visa, the plans were much more expensive and did not include international phone calls.
So here we are, lately I popped into a Vodafone store where a lady gave me a piece of paper. Vodafone has put a special number for existing customers who want to upgrade to an iphone or a HTC desire or a Samsung Galaxy. I gave a call, to place the order where the dodgy sales lady tried to sell me a $100 plan because the phone was free. Being now on a $69 plan, the 32GB cost $5 a month - Rough calculation, it is cheaper to stay on the plan I am at the moment - even if the phone costs me $5 per month. Are they also trained to take people for idiots? After 10 minutes battling with her - she was really insisting, I manage to get the pre-order. She tells me that I will be rung back before 10/01/11 in order to tell me when the iphone will be available, until then I am free to walk away.
If no answer from them by the 9/01, I will call to cancel and may buy it outright.
Also, my service is really poor too, I just thought, it was coming from my old iphone.
Good luck to you all and I feel sorry if there are some mistakes in this message - English is not my mother language.
8174 Someone from NSW thinks vodafone is Vodafail is TRUE at 29 Dec 2010 09:17:51 AM
I connected a 2nd business phone to my account 4 weeks ago, and to date can not still send or receive sms to this phone and number, despite numerous calls to their data team ( may I add 2 hours in waiting time) the problem has not been resolved, know how are you supposed to conduct business with this sort of debargle. Let alone the fact my phone gets full reception at my place but my mobile broadband only gets 1 bar and consistently drops out. And to top this off traveling by train on Sydney's Lower North Shore to the city I experience 6 complete signal loses, yes thats right in the heart of Sydney reception is just not there, arnt we living in the 21st century and doesn't vodafail claim to reach 98% of the population????
8173 Someone from NSW thinks vodafone is shit at 29 Dec 2010 09:15:42 AM
no reception and im completly OVER IT... hurry up and be fixed
8172 Someone from NSW thinks vodafone is Extremely Failing at 29 Dec 2010 09:15:21 AM
I have been a vodofone customer for years and this past 2 months have been the worst i have ever experienced.I'm constantly experiencing no reception call drop outs, connection errors and network busy. It is extremely frustrating not being able to call people when you need to. It causes me severe frustation and anger.I wish vodadone would just sort out there mess or reinburse some costs for the constant call backs i need to make when the call drops out.
8171 Someone from SA thinks vodafone is Work Fail at 29 Dec 2010 09:15:12 AM
I sub-contract to a courier company that uses Vodafone for their mobile/handheld data terminals and have no coverage in my own home at the moment so I can't even start work as the network appears to be down, in areas where even optus provide coverage (not much better in my opinion) vodafone doesn't even scratch the border, I stupidly signed on to vodafone for my ex's phone and she has a phone that plays up constantly, she could have bought it outright for less on prepaid, and then doesn't get coverage in metro adelaide WTF are they doing???
8170 Someone from SA thinks vodafone is Hopeless at 29 Dec 2010 09:15:05 AM
I run a business and have at times received SMS messages a week late! How pathetic. I have little or no signal in my own home and when I do manage to get 2 bars the call will just drop out. Vodafone customer service - 3 words that should not be in the same sentence!!
8169 Someone from NSW thinks vodafone is Very poor at 29 Dec 2010 09:12:45 AM
I have been with Vodafone for just over a year. I gave never experienced reliable service, and over the last few months it has gotten worse. I live in Roseville and in a bit of a valley, so weak signal there was never really a surprise, but now I get complete loss of service about 50% of the time. Here are some other examples:
1. The 3G performance is slow most of the time, no matter where I am and even with 5 bars signal strength.
2. I have experienced being in the middle of Canberra City and losing 3G coverage when I needed it.
3. Performance generally in Sydney I find to be very patchy at best.
4. Last week I was in a car (as passenger) and on the Hume Hwy at Campbelltown there was no 3G at all for many miles and at times there was no service at all. So I was on one of the major highways, at one of the largest suburbs of the largest city in the country and I couldn't make a call. I wonder what would have happened if we had an accident and I needed to use my phone for help?
5. At one time in November I had no service at home for nearly two days. I called Vodafone on my landline and they swore there was no outage. The person then said they would put me through to a second level of support and hung up on me. I couldn't be bothered calling back and waiting on hold for another half hour and explaining it all again - somehow I think they are ptmrobably well aware of that....
1. The 3G performance is slow most of the time, no matter where I am and even with 5 bars signal strength.
2. I have experienced being in the middle of Canberra City and losing 3G coverage when I needed it.
3. Performance generally in Sydney I find to be very patchy at best.
4. Last week I was in a car (as passenger) and on the Hume Hwy at Campbelltown there was no 3G at all for many miles and at times there was no service at all. So I was on one of the major highways, at one of the largest suburbs of the largest city in the country and I couldn't make a call. I wonder what would have happened if we had an accident and I needed to use my phone for help?
5. At one time in November I had no service at home for nearly two days. I called Vodafone on my landline and they swore there was no outage. The person then said they would put me through to a second level of support and hung up on me. I couldn't be bothered calling back and waiting on hold for another half hour and explaining it all again - somehow I think they are ptmrobably well aware of that....
8168 Someone from NSW thinks vodafone is hate it at 29 Dec 2010 09:11:32 AM
i never have 3g coverage, to make a call takes about a minute to start calling, never recieve mms till midnight or sometimes never....i hate vodafone and will never go back unless problems are fixed after my contract is up....even thinknig of paying my way out its that CRAP....nothing worse then having a phone that is useless....ive lost my temper had enough....my fathers telstra shits all over my phone, so fast and never a problem...thats where im going next unless vodafone gets fixed ASAP and good !!!!!!!!!!!!!!
8167 Someone from VIC thinks vodafone is Poor Reception at 29 Dec 2010 09:11:03 AM
I found it ridiculous that while at the MCG with vodafone signage everywhere my iPhone claimed i had no reception.
29 Dec 2010 09:35:53 AM: I think that says it all!!!
8166 Someone from QLD thinks vodafone is Wonders why a communication company cant communicate at 29 Dec 2010 09:10:40 AM
I have been with Vodafone for many years however over the last 4 months have had very unreliable service.. Calls constantly fail and cut out,Emergency calls only and internet on my blackberry ( the reason I need this phone is internet ) is extremely slow or non existent.
I have called so many times waiting on hold for almost an hour each time for the first 6 times to be told " there were NO coverage issues! " This btw is AFTER all the Vodafone shops admitting there were coverage issues.
Then after several lengthy coverage checks with a team leader taking two weeks to complete ( was told 3 days ) again to be told there is NO issue. This has been going on for 4 months!
I want out of this unreliable, incompetent company as they are breaching their contract with me and many others.
I manage to pay my bill on time every time and I expect "service" for that fee.- Too much to ask for VodaFAIL?
I have called so many times waiting on hold for almost an hour each time for the first 6 times to be told " there were NO coverage issues! " This btw is AFTER all the Vodafone shops admitting there were coverage issues.
Then after several lengthy coverage checks with a team leader taking two weeks to complete ( was told 3 days ) again to be told there is NO issue. This has been going on for 4 months!
I want out of this unreliable, incompetent company as they are breaching their contract with me and many others.
I manage to pay my bill on time every time and I expect "service" for that fee.- Too much to ask for VodaFAIL?
8165 Someone from NSW thinks vodafone is Very at 29 Dec 2010 09:10:18 AM
Was with Telstra had no reception in the area, moved to Vodaphone have beeb with them for a few years has been ok since recently, when phone calls are cut short and messages are received hours later, I'm running a business and some people who are not with Vodaphone done understand the frustrations of having to constantly keeping re ringing and apologising, when its not me. Stupid me just got into another contract just before major drop outs started to happen, they now have me hooked
8164 Someone from VIC thinks vodafone is extremely bad at 29 Dec 2010 09:08:46 AM
Our business has a plan with 8 phones till April 2011.
Iam on diversion for glass emergencies and have to place my phone on a ladder on the second storey to receive calls and to make a call we have to climb onto the roof of the second storey.
Obviously we miss lots of calls and business.
We live ON THE BEACH AT FRANKSTON, we can see the city and the Dandenongs and the whole of Port Philip Bay !!
How bad can it get!
Can't wait to resume running a business in April with another carrier.
Iam on diversion for glass emergencies and have to place my phone on a ladder on the second storey to receive calls and to make a call we have to climb onto the roof of the second storey.
Obviously we miss lots of calls and business.
We live ON THE BEACH AT FRANKSTON, we can see the city and the Dandenongs and the whole of Port Philip Bay !!
How bad can it get!
Can't wait to resume running a business in April with another carrier.
8163 Someone from NSW thinks vodafone is at 29 Dec 2010 09:08:36 AM
Being on the Vodaphone network is most frustrating, you never know when you will stop getting calls. I have been dealing with Cancer all of 2010 and have had days when no one can contact me including my Doctor.
This is not good enough.
This is not good enough.
8162 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 09:08:30 AM
I am a doctor who relies on good mobile service. I spend $114 a month on a Vodafail plan and have done for >12 months and another 10 months to go before I can end the contract. I hardly use the service because of its poor coverage. Initially I complained and a very helpful Vodafone staff member said I could cancel the contract. Later that night with no warning my service was cut off whilst I was on call at the hospital. I was put through to 'customer renetion' and was blackmailed into keeping the contract - he would reconnect me there and then if I would promise not to cancel the contract!! He had me over a barrell because I needed the service, albeit very unreliable whilst on call that night". I did nothing further at the time and signed up with Telstra the next day. So I have two contracts at present coating $264 a month - Telstra works perfectly well where Vodafail doesn't. I would very much like to join the class action. Dr Miles Meyrick Queensland
8161 Someone from NSW thinks vodafone is failed - until this story at 29 Dec 2010 09:07:31 AM
I had excellent signal strength in Dee Why until about three months ago, when i started getting phone and mobile internet dropouts constantly. I could not connect to the interent (which I use for work) and had to DNS flush constantly just to get online occasionally.
Then this story went to air two-three days ago and a day later my signal strength went to 100%..... very strange...almost like they have been conserving energy by lowering tower performance and signal strength.
And after travelling with mobile internet around the north coast of NSW - even inner city port macquarie has virtually no signal - not quite 98% i think...
Then this story went to air two-three days ago and a day later my signal strength went to 100%..... very strange...almost like they have been conserving energy by lowering tower performance and signal strength.
And after travelling with mobile internet around the north coast of NSW - even inner city port macquarie has virtually no signal - not quite 98% i think...
8160 Someone from VIC thinks vodafone is NO Broadband in Mt Gambier SA at 29 Dec 2010 09:07:25 AM
I took my laptop and VF Mobile Broadband to Mt Gambier as I was there for the family Christmas. I tried connecting on Mon 27 Dec. I needed to run the payroll report to send to our payroll dept. VF had me on my mobile for 4 hours trying to fix the problem. They told me that there was good coverage in the place I was. I found a search item on my computer that scanned for broadband signal. It found Telstra and Optus but no Vodafone. I had to abandon trying to connect and had to wait till I got back to Melbourne the next day to run my payroll report. Staff will be paid a day late because of this.
8159 Someone from NSW thinks vodafone is failed - until this story at 29 Dec 2010 09:07:06 AM
I had excellent signal strength in Dee Why until about three months ago, when i started getting phone and mobile internet dropouts constantly. I could not connect to the interent (which I use for work) and had to DNS flush constantly just to get online occasionally.
Then this story went to air two-three days ago and a day later my signal strength went to 100%..... very strange...almost like they have been conserving energy by lowering tower performance and signal strength.
And after travelling with mobile internet around the north coast of NSW - even inner city port macquarie has virtually no signal - not quite 98% i think...
Then this story went to air two-three days ago and a day later my signal strength went to 100%..... very strange...almost like they have been conserving energy by lowering tower performance and signal strength.
And after travelling with mobile internet around the north coast of NSW - even inner city port macquarie has virtually no signal - not quite 98% i think...
8158 Someone from NSW thinks vodafone is Extreme FAIL!! at 29 Dec 2010 09:07:04 AM
Well where do I start, I live on the south coast of nsw and the overall vodafone reception is very very poor! Forget using 3G on vodafone im lucky to get one bar of service in the city!! My messages arrive 2 days late, my calls drop out, i receive messages 1-2 days late. Could you imagine if im in an emergency?? Who do I blame then, hmmm makes you think! You sign the contract which states vodafone has 98% coverage, well what a load of crap that is. Vodafone is having a lend of all their customers and just like to palaver us! So lets get together and get this issue resolved quick smart!
29 Dec 2010 10:14:49 AM: Interested in chatting to Vodafone customers in the Illawarra for a story in the Illawarra Mercury. If you'd like to help out, email Matt at mjones@illawarramercury.com.au. Thanks.
8157 Someone from QLD thinks vodafone is Very at 29 Dec 2010 09:06:30 AM
Sunshine Coast, a major tourist area. Have to leave house to get phone reception. Mobile Broadband can't receive anything! Was promised major improvement this year....2 days to go.
Husband uses Telstra, reception 100%.
Husband uses Telstra, reception 100%.
8156 Someone from VIC thinks vodafone is vodafail fails at 29 Dec 2010 09:05:33 AM
Vodafail? My god people, did you not choose to go to Vodafone as it was the better deal? What, you were expecting, like reception and customer service as Telstra for a fraction of the cost?
The way the general public treat these sales assistants instore is just plain shameful.
They are somebodys' daughter/son, mother/father, someones friend, they have good days and they also have shit ones, they are the products of misinformation given by VHA CEOs.
Unfair to threaten to spit on them and treat them with such disrespect instores.
Australia, you should be shamed!
Stop complaining about someone told me this, and someone told me that and start reading the fine print before you sign! How about as average everyday people we investigate what it is we are signing up to, read forums and ask our family and friends?
How about we take some blame for our actions and start being proactive about resolving our issues instead of complaining about them
The way the general public treat these sales assistants instore is just plain shameful.
They are somebodys' daughter/son, mother/father, someones friend, they have good days and they also have shit ones, they are the products of misinformation given by VHA CEOs.
Unfair to threaten to spit on them and treat them with such disrespect instores.
Australia, you should be shamed!
Stop complaining about someone told me this, and someone told me that and start reading the fine print before you sign! How about as average everyday people we investigate what it is we are signing up to, read forums and ask our family and friends?
How about we take some blame for our actions and start being proactive about resolving our issues instead of complaining about them
29 Dec 2010 09:36:53 AM: you a right no need to abuse staff who work for them but you must be a fwit@ with your comments when i sign a contract and they tell promise and wright they have 96 percent coverage then thats what i pay for service.so cut the sh@t they are terrible and worse since merging with 3. i live across from there tower and cut out and have no reception thats not in the fine print.how about reciving messages 5 days later that not in fine print. so wake up vodafone i hope you are sued and everyone can leave because i will help the cause.
29 Dec 2010 09:40:13 AM: Perhaps you could enlighten me how I can "start being proactive about resolving our issues" with the network?
29 Dec 2010 10:30:34 AM: Bottom line is that Vodafone contracted to its customers a product that doesn't perform. That is my experience. I suspect that the class action will reveal that vodafone knowingly (or should have known) have signed up customers in the past year to a product that was never going to perform to their contractual specs. A serious Trade Practices breach. I agree with the comments "start being proactive" . Sign up to the class action against Vodafone. As customers we are entitled to be compensated for Vodafone lack of performance.
8155 Someone from NSW thinks vodafone is at 29 Dec 2010 09:05:29 AM
no internet coverage 4 days n mms messages are blank no pics signed up recently 4 2 years
8154 Someone from WA thinks vodafone is Frustrating at 29 Dec 2010 09:04:38 AM
I don't experience call drop outs as much as others but what's frustrating is that when I use the internet. I work 1 km away from cbd n the data transfer is so slow, I give up. fair enough, everyone might b on it, but it's so slow, I end up getting msgs like lost connection - try again. funny that, I end up using my friends internet who's with 3 n his loads way quicker than mine. pls Vodafone... do something...
8153 Someone from QLD thinks vodafone is Very at 29 Dec 2010 09:03:22 AM
Maximum 1 bar most of the time none. Message continually popping up saying carrier lost. Also have a Telstra work phone and it is always on 4-5 bars. I went with Vodafone as I was under the impression they used the same towers as Telstra but this it obviously false. Worst service I have ever seen from a mobile provider.
29 Dec 2010 10:22:33 AM: I doubt there is a need to call people idiots...you rude person.
8152 Someone from QLD thinks vodafone is absoloutly ridiculous! at 29 Dec 2010 09:03:14 AM
Ive been with vodafone for 5 years now and have always had problems!!! I always drop out of reception and 'error in connection' always comes up when i try to make a phone call. I have to try time after time to finally get through to family!! Its getting to the point now that im thinking of switching companies!
8151 Someone from QLD thinks vodafone is at 29 Dec 2010 09:02:03 AM
Could it get worse???? I have just tried to login to MYVODAFONE on their website. Firstly it wouldn't take my password...so I clicked onto "forgot my password". It then asked for my mother's maiden name. IT REJECTED IT!!! I then did the same with my partners account and it has done exactly the same thing. Looks like there are problems with Vodafone across the board!
8150 Someone from QLD thinks vodafone is Contract breach by Vodafone at 29 Dec 2010 09:01:36 AM
12 months in to a 24 month contract, Service has always been the same. SMS take days to send/receive, Pxt msg take longer if they will send at all. Voice msg are also delayed. Have often had complaints from people trying to contact me that they cant get through or that they left voice msg that i never received.Reception when it is available drops in and out. All in all I'm over Vodafone. If I wasn't on a contract, I would have changed providers ages ago.
8149 Someone from SA thinks vodafone is They fail BIG TIME in my book at 29 Dec 2010 09:01:36 AM
At times I cannot get reception on my mobile phone within the CBD. My Mobile Broadband plug in signal is usually poor to very poor. I received an sms that was sent in the afternoon on Christmas eve at 4am Christmas Day. Not good when my Mum's on her last legs in hospital. Tried to ring my son, who was five minutes away and had no service.
8148 Someone from NSW thinks vodafone is making me want to pay extra at Telstra at 29 Dec 2010 09:00:25 AM
Bad reception and poor customer service. Everytime you call, you get a different answer and none of them help in anyway. My iPhone 4 is crap and the service on it is crap, drop-outs and the timing when receiving or sending messages can be out by more than a day.
8147 Someone from VIC thinks vodafone is Amounts to criminal thievery, knowingly selling vapour services. at 29 Dec 2010 09:00:02 AM
I have 2 vodafone accounts, both Mobile braodband. I live in City Melbourne on St Kilda Rd where there is no excuse. Constantly plagued for nearly 2 years with constant drop outs, malfunctions of the broadband connectivity, slow transmission. This means many periods of lost produictivity and paying for a service that is not provided. When trying to resolve problems on the phone being passed from technician to technician repeating the same steps, often 2-4 hours in one day. THey tried to tell me there was no problem, so I took my laptop into a Vodifione store on Elizabeth and called from there: each page tool 60 seconds or more to open and then froze. On billing issues I am never able to get through. Last week I tried and was told the wait was 45 minutes. This morning I got through, had a 10 minute conversation, was again put onhold, and it is now another 30 minutes I am suitting listening to Vodafone hold music.
The excess usage fees are pure usury: a $49 plan I was billed $587 this month. I am, near end of contract and they still want $250 exit fees.
The excess usage fees are pure usury: a $49 plan I was billed $587 this month. I am, near end of contract and they still want $250 exit fees.
8146 Someone from NSW thinks vodafone is call fail at 29 Dec 2010 08:59:50 AM
I constantly receive a call failed and have to call back.. ending in triple phone bills.. Then I call vodafone.. and explain if my phone drops out - which is highly likely please call me back..
5 different people in India.. only for the phone to drop out and nobody call me back.. ahhh...
5 different people in India.. only for the phone to drop out and nobody call me back.. ahhh...
8145 Someone from QLD thinks vodafone is i never get service at 29 Dec 2010 08:59:49 AM
i never get service i have to have no bars on my vodafone to send a text or to make a call if i do have full bars it's telling me only emergancy calls can be made at this time . i have to walk around my house and yard to get no service or bars on my phone . i just wish i could get the service i pay for .. i have tryed contacting vodafone but they have told me i live to close to power lines i live on the bruce highway for god sake i just want to be able to make calls with my phone with full bars is that to much to ask..........
8144 Someone from NSW thinks vodafone is 95% at 29 Dec 2010 08:59:48 AM
I didn't realise the problem was so widespread! Calls don't connect 80% of the time. Received a pxt message 2.00 am today, a photo of the Boxing Day cricket,from my daughter. Three days?? Great service, not.
8143 Someone from SA thinks vodafone is Mobile Broadband at 29 Dec 2010 08:57:51 AM
I really regret that i purchased a vodafone mobile broadband connection. It is impossible to connect or use.
8142 Someone from NSW thinks vodafone is overall poor performance at 29 Dec 2010 08:57:23 AM
Vodafone seems to be getting worse with age. I would love to cancel my contract with them as I have a work phone as well. hmmm what to do..
8141 Someone from VIC thinks vodafone is TOTAL AND UTTER FAIL at 29 Dec 2010 08:57:00 AM
I had been with Vodafail for over 13 yrs and over the past 6 yrs, I have seen a steady decline. Steady at first, but its now a LANDSLIDE ! I got out of my contract and changed to Telstra by arguing and arguing and arguing that if they can not provide me with a service, I can not be expected to continue paying for something I DO NOT RECEIVE ! Eventually they caved in but. Last night I heard that VODAFONE have set up a special number to log complaints with their network and the number is 1555. THIS NUMBER IS NOT NEW, ITS THE VODAFONE NUMBER EVERYONE DIALS FROM THEIR HANDSETS FOR FREE. NOTHING IS NEW, NOTHING HAS CHANGED, YOU STILL GO AROUND IN CIRCLES ON THEIR 1555 MENU UNTIL YOU EITHER HANG UP IN FRUSTRATION OR GET DROPPED OFF IF YOU HAVE SIMPLY MOVED 1.05462 millimetres to the left AND THE SATELLITE HAS BECOME CONFUSED AND DROPPED YOUR CONNECTION. EVENTUALLY WHEN IF YOU GET THROUGH AND YOU HAVE BECOME OLD AND GREY, THEY VERIFY YOUR MOBILE NUMBER AND IF YOU DROP OUT, THEY DONT EVEN BOTHER TO PHONE YOU BACK THEY SIMPLY DONT CARE, ARE THE WORST TELCO IN THE SOUTHERN HEMISPHERE. THEY ARE SIMPLY THERE TO TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN.
8140 Someone from QLD thinks vodafone is i never get service at 29 Dec 2010 08:56:05 AM
i never get service i have to have no bars on my vodafone to send a text or to make a call if i do have full bars it's telling me only emergancy calls can be made at this time . i have to walk around my house and yard to get no service or bars on my phone . i just wish i could get the service i pay for .. i have tryed contacting vodafone but they have told me i live to close to power lines i live on the bruce highway for god sake i just want to be able to make calls with my phone with full bars is that to much to ask..........
29 Dec 2010 08:58:55 AM: you would think it was so but it is not
8139 Someone from NSW thinks vodafone is at 29 Dec 2010 08:55:55 AM
A mere 7,848 posts so far - a small percentage of Vodafone's customer base.
Pretty unimpressive turnout, really.
I am absolutely certain that all the other customers are 100% satisfied.
Or am I a simpleton?
Pretty unimpressive turnout, really.
I am absolutely certain that all the other customers are 100% satisfied.
Or am I a simpleton?
29 Dec 2010 09:13:55 AM: they probably can't get on the net right now....
29 Dec 2010 09:16:04 AM: Probably a simpleton. Who says the remainder are 100 percent satisfied? We pay for a service and are therefore entitled to receive it.
29 Dec 2010 10:20:33 AM: i pay for a service i dont get that is theft as far i can see
29 Dec 2010 10:43:03 AM: Adam Should be given an Order of Australia for his service to the Australian Telecommunications Industry. This website and class action is what is needed to shake it. The industry and govt agency want to divide and concur customers who complain. As can be seen from Vodafone's spin doctor's comments above united customers and a class action are their biggest fear.
Well done keep it up Adam!
Well done keep it up Adam!
8138 Someone from VIC thinks vodafone is no broadband in melbourne metropolitan area! disgrace! at 29 Dec 2010 08:55:46 AM
We recently moved from overseas where we had great Vodafone prepaid. Disappointment was ours when I locked into seemingly generous combo-plan. We live 20 minutes from the city & have no broadband reception despite being shown on map before signing up that there would be no problem where we live. I missed the hoped contact with overseas relatives and friends during our relocation and @ Christmas. I spent at least 15 to 20 hours on the phone with Indian call centres in the first 2 mths. I have had to pay upfront $ 300 out of budget for internet installation and now have much higher monthly bills. We are locked in on vodafone still but the cancellation team offered foc months as compensation. They changed our plan to calls only because we get some crappy phone reception. But any more call drop outs we will be pushing to cancel all Vodafone services. I feel more confident we can not be turned down cancellation this time knowing so much of the country share the Voda-pain. Thanks.
We recently moved from overseas where we had great Vodafone prepaid. Disappointment was ours when I locked into seemingly generous combo-plan. We live 20 minutes from the city & have no broadband reception despite being shown on map before signing up that there would be no problem where we live. I missed the hoped contact with overseas relatives and friends during our relocation and @ Christmas. I spent at least 15 to 20 hours on the phone with Indian call centres in the first 2 mths. I have had to pay upfront $ 300 out of budget for internet installation and now have much higher monthly bills. We are locked in on vodafone still but the cancellation team offered foc months as compensation. They changed our plan to calls only because we get some crappy phone reception. But any more call drop outs we will be pushing to cancel all Vodafone services. I feel more confident we can not be turned down cancellation this time knowing so much of the country share the Voda-pain. Thanks.
8137 Someone from SA thinks vodafone is Frustration in the exreme at 29 Dec 2010 08:55:14 AM
Nearly finished my 2 year contract for mobile broadband that barely works. Dropouts galore if it can connect at all. No help only red tape and vodafone assuring me that i have 'full service' at my location. I have had to connect with telstra bigpond while still paying each month for a vodafone service that i can't use.
29 Dec 2010 09:09:50 AM: did you ever try calling the TIO if you got no help from vodafone, they have the power to investigate and get you out of your contract and reimbursed for legit problems
8136 Someone from QLD thinks vodafone is despicable / untruthful at 29 Dec 2010 08:54:05 AM
No signal. took months to finally get someone to listen to me. calls were logged via email and never heard from anyone. When I rang, if I had a buck for every 'sorry' I heard, I reckon I could buy a small country. Customer service is totally non existent.
8135 Someone from VIC thinks vodafone is 3G Internet at 29 Dec 2010 08:53:41 AM
I have joined vodafone on there new uncapped deal paying $45 per month for unlimited phone calls, text, video calls to any phone in Australia and 1gb of data per month.
My biggest issue is the 3G internet. It does not work 90% of the time. And if it does work it is 10x's slower than I internet dialup connection.
I do get phone call drop outs here and there. But not that bad really...I have not really tested my phone outside the CBD area.
What I found amazing after I joined is that on top of the 1Gb of data included in my plan. I also get a bonus 500mb of data per month. But whats the bloody point of this when it does not actually work 90% of the time. Getting hold of a person in some hidden Indian call centre is impossible.
Why would a company with a cripped network sell one of the best internet deals in Australia. And now that they are only charging $45 bucks for unlimited calls to any phone or mobile in australia I could only imagin that people taking up this deal will flood the already crippled network even more. Vodafone you are not providing what I have paid for. How in the hell do they get away with this! I dont see any point in writing or contactig the TIO. Im sure most people have already done this.
My biggest issue is the 3G internet. It does not work 90% of the time. And if it does work it is 10x's slower than I internet dialup connection.
I do get phone call drop outs here and there. But not that bad really...I have not really tested my phone outside the CBD area.
What I found amazing after I joined is that on top of the 1Gb of data included in my plan. I also get a bonus 500mb of data per month. But whats the bloody point of this when it does not actually work 90% of the time. Getting hold of a person in some hidden Indian call centre is impossible.
Why would a company with a cripped network sell one of the best internet deals in Australia. And now that they are only charging $45 bucks for unlimited calls to any phone or mobile in australia I could only imagin that people taking up this deal will flood the already crippled network even more. Vodafone you are not providing what I have paid for. How in the hell do they get away with this! I dont see any point in writing or contactig the TIO. Im sure most people have already done this.
8134 Someone from NSW thinks vodafone is drop-outs, customer services at 29 Dec 2010 08:53:40 AM
I have two phones with Vodaphone. one iphone the other a nokia on a business plan. both drop out for the pass year and when I ring my lovely friends in India via Lara I get no help from them. I can't wait to go back to Telstra
8133 Someone from QLD thinks vodafone is Very Fail at 29 Dec 2010 08:53:31 AM
I live on the out skirts of Townsville QLD. I have experienced alot of call cut outs and can't get on to the internet with out waiting ages for it to connect to each page. But what really gets me is i pay good money and get shit service but have to pay my full bill. I'll call customer care and be swiched from one person to the next but with a 20 min wait between! NOT good customer service at all. Not happy with this phone company at all they really need to smartin there act up or noone will use them.
8132 Someone from VIC thinks vodafone is terrible! at 29 Dec 2010 08:53:10 AM
I got a BlackBerry business plan back in August 09. First couple months were fine. After the first few months, the handset itself started stuffing up, and calls would constantly drop out, or I wouldn't be able to access the internet etc. I used to spent 4 hours a day on trains to and from work, so the main reason why I bought a BlackBerry plan was to make good use of my travel time to reply to emails I didn't get the chance to during the day. Most of the train journey, I had no reception (from Central to Picton via Campbelltown). Picton itself (a small town 85km south west of Syd) had fine reception MOST of the time.. so why didn't suburban Sydney have the same?! In May this year I moved to Doncaster just outside of Melbourne, very suburban and very close to the city.. reception constantly drops in and out, calls will hang themself up and often I won't even have enough service to send texts - despite the Doncaster Shoppingtown store telling me it would be fine! I can't use my BlackBerry anymore because it turns itself off all the time and the trackball just does not work. Vodafone told me that my only options are to either cough up the money to buy a new handset even though it's not my fault that it is stuffing up, or just deal with it. So, not having a spare $800 lying around, I am now using a really crappy $60 handset that I can't even email or internet on - even though I am still paying Vodafone $114 to do so. SOOOO MAD. Thinking I may go to the TIO because I need to get out of this plan and join with someone actually capable. Grrr.
8131 Someone from QLD thinks vodafone is Fail beyond compare at 29 Dec 2010 08:51:19 AM
On top of not having coverage in the city centre of a capital city, i have had my bill screwed up last 3 times, I keep getting paper bills and texts to say they are unable to email my bill due to something to do with my email. So I call vodafone after waiting 1 hr & 40 mins, am told email is already set up and I will need to do back in que to speak with a data operator. No way. Call another day, wait 50 min they email my bill to me and get rid of random charges. Get another txt yesterday to at again unable to email my bill and it's over charged again....so looks like I'm calling again....
8130 Someone from SA thinks vodafone is No Mobile Broadband Coverage at 29 Dec 2010 08:50:38 AM
Vodafone CEO in Adelaide paper says the lack of coverage was 'limited to the CBD'....That is BULL S**T. Read the comments on this site from SA....all from the CBD?? I lve 9km from the CBD, and have mobile internet coverage worse than a slow 56k dialup connection. I hate Vodafone- full stop.
8129 Someone from QLD thinks vodafone is Extremely Unreliable at 29 Dec 2010 08:49:23 AM
I have been experiencing call drop-outs for months and usually have to call the person back to let them know I didn't hang up on them. I am a pre-paid customer and the call drop outs make me use my credit up faster than usual. Over christmas has been shocking and I have often had no network messages for prolonged periods of time. I have 3 children and am a single mother and my phone is my lifeline to them when I am at work or out and about, and it is stressful knowing that I cannot rely on the phone service, for my children could be trying to call me for an emergency and unable to reach me. Not to mention the extremely loud beeping that comes out of nowhere right in my ear when the call drops out, have been having headaches and ringing in my ears. Calls drop out approximately 12 times a day. Unbelievably annoying, frustrating and very poor service. It is unnacceptable.
8128 Someone from QLD thinks vodafone is Hello Telstra!!! at 29 Dec 2010 08:49:09 AM
I live in Cairns City and there are pockets that it does work across town but when I am work One street off the Esplanade I get no coverage at all and at home Cairns North i have to stand at the back of the house........On top of that Lara should be sacked.... i am so pee'd off that i have already been on the phone for 20 mins with Lara then have to explain myself to customer service agent who does little to understand or help... Out of Contract in Feb moving over to Telstra who i know have good coverage
8127 Someone from VIC thinks vodafone is Little reception in house only 20km from CBD Melbourne at 29 Dec 2010 08:49:05 AM
We live in a new estate in western melbourne but the area has been established for well on 5 years now. We struggle to get any reception in our house full stop let alone any 3g reception and have constant delays on SMS, calls and voicemails. I have been a Vodafone customer for over 5 years now and this is by far the worst experience I have ever had with them. My phone is almost unusable at home which defeats the whole purpose of having one.
To make matters worse...I have been over billed the last two months for a mobile payment plan. When I called Vodafone about this, the said I must have signed up for that.....r u serious, I have been on this contract for over 12 months now and this plan only came about when there was a billing system change.
I will give them 1 more month to fix it otherwise I am off to TIO....
To make matters worse...I have been over billed the last two months for a mobile payment plan. When I called Vodafone about this, the said I must have signed up for that.....r u serious, I have been on this contract for over 12 months now and this plan only came about when there was a billing system change.
I will give them 1 more month to fix it otherwise I am off to TIO....
8126 Someone from NSW thinks vodafone is at 29 Dec 2010 08:48:24 AM
I dont understand my bill and they cant seem to explain it to me, even if I get through to a real person. I am on a $79 plan a month which gives me unlimited texts and I dont really use it for the web. I keep an eye on the calls I have made and STILL there are always random extra charges that make my bill from $100-$130 per month which is just too much. I dont get it!! So frustrating. Am locked in for two years so that teamed up with the call drop outs is almost enough to make me write the money off and go somewhere else.
8125 Someone from SA thinks vodafone is No Mobile Broadband Coverage at 29 Dec 2010 08:48:02 AM
Vodafone CEO in Adelaide paper says the lack of coverage was 'limited to the CBD'....That is BULL S**T. Read the comments on this site from SA....all from the CBD?? I lve 9km from the CBD, and have mobile internet coverage worse than a slow 56k dialup connection. I hate Vodafone- full stop.
8124 Someone from VIC thinks vodafone is at 29 Dec 2010 08:48:00 AM
This Vodafone problem has been around for years ! Every year, when I send my Xmas and New Year txt messages, the people that I send them to either dont receive my message or receive it in the first 20 days of January ! The only come back line Vodafone give me is that I should choose a different time of year to send my messages !?!?!?! REALLY ? ? ? how about I start sending my Xmas messages and New Year messages in APRIL to ensure they are received in time for the special occassion !!!!!!! WHAT CRAP !!
29 Dec 2010 08:50:08 AM: he, he...I love it. Send Chrissie Messages in October, thay should just about land in time. Maybe Chrissie is at a different time in India..? F***ing idiots.
8123 Someone from QLD thinks vodafone is at 29 Dec 2010 08:46:51 AM
been on vodafail for over 3 years. i'm a small business owner and the constant issue of poor reception, poor internet performance and terrible customer service is a joke! i'm constantly getting voicemail messages up too 5 days after they were made, obviously this costs the business money, not to mention the effect on my customers! as i type i have lost the ability to make and recieve calls for some reason, i'm located in the Cairns CBD, a city with over 100,000 people! Something needs to be done about Vodafone's inability to cater to the market and back up the promises they make in their contracts!!!
8122 Someone from NSW thinks vodafone is Very disappointing... at 29 Dec 2010 08:46:25 AM
At present my Vodaphone coverage is ok though calls are still dropping out occasionally; this could be cause I'm in Sydney, a major city. However, up till a few weeks ago, I had major problems not receiving voicemail/text messages, calls constantly dropping out etc. I spent at least 8 HOURS QUEUED ON VODAPHONE WAITING FOR SOMEONE TO TALK TO ME, not including calls that dropped out after 45 minutes waiting. When I accidently got locked out of my online Vodaphone due to incorrect password, it was quicker to wait 24 hours and try again than try and call Vodaphone to get it reset!
I eventually got a replacement phone under warranty as the seller thought the software might be the problem and <touch wood> my voicemail is now working ok.
My impression is that the 'old' Vodaphone was great, their call centre was in Australia and calls were answered quickly. That was one of the major reasons for me choosing Vodaphone, that their call centre was NOT in India like 3, who I had major problems with. However, since they took over '3', the problems have escalated and they don't seem to be doing anything about it.
So I'm very disgruntled...
Take care
Marianne
I eventually got a replacement phone under warranty as the seller thought the software might be the problem and <touch wood> my voicemail is now working ok.
My impression is that the 'old' Vodaphone was great, their call centre was in Australia and calls were answered quickly. That was one of the major reasons for me choosing Vodaphone, that their call centre was NOT in India like 3, who I had major problems with. However, since they took over '3', the problems have escalated and they don't seem to be doing anything about it.
So I'm very disgruntled...
Take care
Marianne
8121 Someone from NSW thinks vodafone is nil since switching provider at 29 Dec 2010 08:46:23 AM
OK. Want to get properly connected?
I sometimes wonder whether the problem with VodaFail is that its network is stuffed at the design level, and they don't have the skilled engineers to fix it. Hiring extra sales staff is more up VodaFail's street. Does anybody know whether they outsource their engineering side?
Stop being unconnected while waiting for the possibly impossible to happen.
So go on paying out your VodaFail contract, so that you don't fall foul of a credit rating agency. Then grit your teeth, or take a valium, and immediately get a second contract with another provider that has excellent coverage and fast connections. In other words, cut your losses. The double payment will not go on for long, and is a small price to pay for being properly connected.
I sometimes wonder whether the problem with VodaFail is that its network is stuffed at the design level, and they don't have the skilled engineers to fix it. Hiring extra sales staff is more up VodaFail's street. Does anybody know whether they outsource their engineering side?
Stop being unconnected while waiting for the possibly impossible to happen.
So go on paying out your VodaFail contract, so that you don't fall foul of a credit rating agency. Then grit your teeth, or take a valium, and immediately get a second contract with another provider that has excellent coverage and fast connections. In other words, cut your losses. The double payment will not go on for long, and is a small price to pay for being properly connected.
8120 Someone from NSW thinks vodafone is Very disappointing... at 29 Dec 2010 08:45:49 AM
At present my Vodaphone coverage is ok though calls are still dropping out occasionally; this could be cause I'm in Sydney, a major city. However, up till a few weeks ago, I had major problems not receiving voicemail/text messages, calls constantly dropping out etc. I spent at least 8 HOURS QUEUED ON VODAPHONE WAITING FOR SOMEONE TO TALK TO ME, not including calls that dropped out after 45 minutes waiting. When I accidently got locked out of my online Vodaphone due to incorrect password, it was quicker to wait 24 hours and try again than try and call Vodaphone to get it reset!
I eventually got a replacement phone under warranty as the seller thought the software might be the problem and <touch wood> my voicemail is now working ok.
My impression is that the 'old' Vodaphone was great, their call centre was in Australia and calls were answered quickly. That was one of the major reasons for me choosing Vodaphone, that their call centre was NOT in India like 3, who I had major problems with. However, since they took over '3', the problems have escalated and they don't seem to be doing anything about it.
So I'm very disgruntled...
Take care
Marianne
I eventually got a replacement phone under warranty as the seller thought the software might be the problem and <touch wood> my voicemail is now working ok.
My impression is that the 'old' Vodaphone was great, their call centre was in Australia and calls were answered quickly. That was one of the major reasons for me choosing Vodaphone, that their call centre was NOT in India like 3, who I had major problems with. However, since they took over '3', the problems have escalated and they don't seem to be doing anything about it.
So I'm very disgruntled...
Take care
Marianne
8119 Someone from QLD thinks vodafone is Very Little Reception at 29 Dec 2010 08:45:14 AM
I signed up to their Infinite plan 8 days ago - after checking coverage maps, buying a sim and trying it out in handsets in and around my house to really check the coverage available (as maps have a tendency to lie) - I have had great difficulty with reception. I am lucky to have 1 bar of service, sometimes goes to 2 (for 5 minutes maybe). The service does not change if I switch off 3G on my iPhone 4. I often switch between the Edge network and no reception. Shopping in Brisbane I had no reception, my phone dropped out and said "Searching" for over an hour, before I went to a Vodafone store to swap SIM cards (I was told this would rectify the problem and it hasn't).
I can send a text message, though it takes multiple attemtps for it to go through, without getting the big red ! next to it. PXT are a hassel to send, as these often fail as well. My calls frequently drop out as soon as they connect and when I have received a phone call, the person on the other end, cannot hear me, nor I them.
What can I do? This was not the service that I had signed up for when I decided to go with Vodafone.
I can send a text message, though it takes multiple attemtps for it to go through, without getting the big red ! next to it. PXT are a hassel to send, as these often fail as well. My calls frequently drop out as soon as they connect and when I have received a phone call, the person on the other end, cannot hear me, nor I them.
What can I do? This was not the service that I had signed up for when I decided to go with Vodafone.
8118 Someone from VIC thinks vodafone is at 29 Dec 2010 08:44:55 AM
I have to not move, not breathe, and leave my house to make a call so that the satellite can SEE ME ! otherwise I cant make calls ! The constantly ask me to advise them where, when, what date, what time, what location I did and did not have coverage. I told them that if they wanted the information they needed to pay me because I dont get paid to drive the streets of Melbourne and logging in good and bad spots !
8117 Someone from NSW thinks vodafone is TOTAL FAIL at 29 Dec 2010 08:44:45 AM
I have been a loyal customer for 12 years and I have never experienced problems like this. Calls dropping out constantly, and thats if they even connect in the first place. Internet is almost non existent, voicemail can take days to give me access to my messages.
8116 Someone from NSW thinks vodafone is Network Coverage at 29 Dec 2010 08:43:10 AM
To be honest I am on a good, competitive plan, but at times my signal and network coverage is rubbish. Logs on but won't send or receive data. So I am on this great plan, but can only use it for about 2 weeks of the month. I guess you can be on the best plan ever, but if you can't use your phone or internet it doesn't mean crap....Please get it together Vodafonbe, I don't really want to move on with another carrier.
8115 Someone from NSW thinks vodafone is my roaming didnt work at 29 Dec 2010 08:42:08 AM
when i went to usa they said my roaming was working,,,but it wasnt,i had to buy a phone over there so i could ring the family...it was a pain
when i rang up to tell me they hung on me
im over in the usa and they hung up on me
when i rang up to tell me they hung on me
im over in the usa and they hung up on me
8114 Someone from QLD thinks vodafone is 4 days to get mms at 29 Dec 2010 08:41:59 AM
I had photos sent to me on Christmas Day and I have only just recieved them. I have recieved them now three times
8113 Someone from NSW thinks vodafone is Too Unreliable at 29 Dec 2010 08:41:58 AM
Signal drops in and out like you wouldn't believe. I would expect better as I live in a city and Vodafone claims to have a better network than anyone else. Frequently comes up as No Service. 3G drops out constantly also and when you can actually get on line it is very slow. Also Voicemails are not coming through until a couple of days after they have been left. VERY FRUSTRATING! Like many people on here though - I'm stuck in the contract....
8112 Someone from SA thinks vodafone is at 29 Dec 2010 08:41:39 AM
my last phone i had was vodafone and would charge me for calls i didnt phone so i switched to optus and have had no problems at all.
8111 Someone from QLD thinks vodafone is Everything at 29 Dec 2010 08:41:26 AM
A friend of mine sent me a text on the 24th and I received it last night at 11:00pm almost 5 days after the text. The 3G coverage on this network is woeful. I can hardly get onto the app store on my iphone and to even search google takes forever (if it connects to the internet at all). I switched from Virgin at the end of my contract for my previous iPhone as vodafone were more competitive. I realised from the day I switched what a mistake it was. It's the worst reception ever.
8110 Someone from QLD thinks vodafone is at 29 Dec 2010 08:41:07 AM
My partner and I have been with Vodafone since April 10. Ever since then we have had problems.. the problem is that it is only getting worse. Obviously we have the normal complaints...calls dropping out, sms taking up to a day to go through, can not connect to the internet etc etc. What I hate the most is that I have to try and call someone up to ten times before it gets through. Also, for my partner to get any messages out on his work site he needs to prank the home phone so that they can come through.
8109 Someone from NSW thinks vodafone is Send email failing at 29 Dec 2010 08:40:31 AM
I had an iPhone 3GS on Contract, my Email was going into the outbox, then sent items but for over a month, it was not actually making it to my clients. I had thought all my messages were being received & there was no declaration on Vodafone web site as far as any outage or service issues. When I spoke to Vodafone they confirmed there to be a problem & they were 'working on it'. Vodafone refuse to put such outage in the public arena! I have ported out from Vodafone to Telstra due to the problems. I cancelled the contract with Vodafone & threatened to taken them to Supreme Court after they threatened to put an adverse CRAA on my record. They quickly dropped this. They did not after this contest my porting out & dropped the remainder of my contact. I have had to enter a new contract with Telstra for a further 2 yrs, but I now have great coverage, no drop outs & mail actually gets sent! This was not the only issue, but it certainly cost me a lot of money due to email failures.
8108 Someone from NSW thinks vodafone is very at 29 Dec 2010 08:38:51 AM
I live at Lane Cove.
To use my Vodaphone mobile I have to stand in my front yard to get a signal. 4 out of 5 calls drop out within 5-10 seconds.
The government want to spend billions on broadband when I can't even get a good reliable mobile signal in Australia's biggest city. What a joke!
Whoever is running the legal campaign against Vodaphone- take them too the cleaners.
To use my Vodaphone mobile I have to stand in my front yard to get a signal. 4 out of 5 calls drop out within 5-10 seconds.
The government want to spend billions on broadband when I can't even get a good reliable mobile signal in Australia's biggest city. What a joke!
Whoever is running the legal campaign against Vodaphone- take them too the cleaners.
8107 Someone from SA thinks vodafone is at 29 Dec 2010 08:38:27 AM
The phone reception keeps dropping out and I have to turn my phone on/off a couple times to get signals. have not recieve any invoice through my email, when trying to contact customer service , have to wait for almost half an hour but the problem is still not sorted ( eventhough they said the have ). Called up a couple times to unlock my phone since 4 months ago but still have not been done... Very bad company
8106 Someone from NSW thinks vodafone is No Voice call at all at 29 Dec 2010 08:38:01 AM
I live in Rosebery NSW,during the xmas week, I couldn't make/receive any phone calls while I'm home even my phone shows there is reception. Sending SMS was a pain as I have to try a few times and locations to get it out. experiencing massive delays for incoming SMS.
8105 Someone from SA thinks vodafone is No Mobile Broadband Coverage at 29 Dec 2010 08:37:39 AM
Numerous complants to the TIO have resulted in nothing- I've never seen a bigger toothless tiger.
6 Jan 2011 04:18:12 PM: Absolutely! I hope you haven't thrown away your records and evidence- easy to do- takes up so much space and it feels cleansing to rid yourself, at least, of the physical evidence of time you will never get back.
I find you claim incomprehensible- The Police Complaints Authority? The latest level of beaurocracy layered on and passed off as a faux ICAC? Though, if you've been wasting your time with the TIO and Vodafone- easy to miss
I find you claim incomprehensible- The Police Complaints Authority? The latest level of beaurocracy layered on and passed off as a faux ICAC? Though, if you've been wasting your time with the TIO and Vodafone- easy to miss
8104 Someone from TAS thinks vodafone is at 29 Dec 2010 08:37:15 AM
Havent been able to connect to the internet thru vodafone a couple of days this week it is ridiculous
8103 Someone from NSW thinks vodafone is UNACCEPTABLE RECEPTION at 29 Dec 2010 08:36:43 AM
EXTREMLY BAD RECEPTION, I HAD JUST CONTINUED MY CONTRACT AFTER BEING A LOYAL CUSTOMER TO VODAPHONE SINCE 2006. I upgraded from an old phone to an IPHONE. NowI had bad reception in areas before but it wasnt as bad, but now that I have 3G internet I use my phone alot for that and it is VERY VERY SLOW and in most cases doesnt have enough reception to work efficiently. On an $80 per month plan I have been advised I can get the same plan with better reception for a much cheaper price with Optus. Problem is Im stuck in this stupid contract.
8102 Someone from QLD thinks vodafone is THEY ARE MUD at 29 Dec 2010 08:35:32 AM
NO MOBILE RECEPTION IN SOUTH CAIRNS, I HAVE TO GO ON THE DRIVE WAY TO MAKE PHONECALLS OTHERWISE THE CALLS DROP OUT IF IM IN THE HOUSE. PROBLEMS WITH SPAEKING TO CUSTOMER SERVICE 30+ MINS WAIT!
8101 Someone from ACT thinks vodafone is extremely fail at 29 Dec 2010 08:35:31 AM
Im from the ACT and you would think that would mean my service works however as my husband is also on vodafone we are often unable to contact each other it goes direct to voicemail or comes up with a connection error. Messages that are sent are sometimes not received until days later if at all. This causes issues when trying to contact each other in relation to our 19 month old daughter. I have tried to contact vodafone on a number of occassions and have spent up to 3 hours on hold only then to be hung up on
8100 Someone from QLD thinks vodafone is failfailfail at 29 Dec 2010 08:34:20 AM
locked into a contract and never able to use the service which i pay over 90 bucks a month for. ive never missed a payment, never breached the contract, yet they breach it every day by not giving what they promise. what a joke
8099 Someone from QLD thinks vodafone is 99% fail at 29 Dec 2010 08:34:10 AM
I have been with vodafail since the analogue days 17 years, way back then 'vodafail' always blamed the 'phone' that was the problem. Now we have the digital era, they still say it's the type of phone. Except this time i got the top of the range phone guaranteed not to drop out. What a crock of poo.All they ALL are a money making company that doesn't give a flying f*"@ about it's customers. Why stay with them you ask...sometimes it's better the devil you know.The others are just as bad, like 'mysoul'.
8098 Someone from SA thinks vodafone is Roaming 3 to voda at 29 Dec 2010 08:34:03 AM
Live out at Gawler where 3 coverage is poor.
Used to be able to roam onto vodaphone network, but no longer can. Just get "no signal"
Thankfully 3 and Telstra roaming still active as a bavkup
Used to be able to roam onto vodaphone network, but no longer can. Just get "no signal"
Thankfully 3 and Telstra roaming still active as a bavkup
8097 Someone from SA thinks vodafone is Mobile broadband coverage at 29 Dec 2010 08:33:41 AM
Man- have I been waiting a long tiem for a site like this!!
Vodafone are an embarrassment to telco's worldwide. Where shall i start with my "issues"......
Complaint 1: I was transferred to Vodafone for my mobile broadband coverage, after they bought out the '3' network. I was sent a Vodafone modem, and asked to return the 3 modem, which I did. Every month for 6 months now, I have been getting charged $99 on my bill for not returning the 3 modem, that Vodafone have admmitted they have recieved and 'lost'. Even supplying the Aust Post reciept number and date of sending was worthless. They have sent me an extra THREE (count em) pre-paid envelopes to return the modem I have already returned, and I tell them this every month without success. Every month I complain, every month they apologise, and promise to fix it. Now I am getting nasty 'overdue- pay now' emails for the modem I have already returned. i have cancelled my direct deposit for VF bills, as I actually missed a house payment, when VF took the $99 from my account, for the fourth month running. This is serious s**t, and has the potential for me to lose my house, or- at the very least- affect my perfect credit rating.
Complaint 2: No mobile broadband coverage in my house!! I have complained numerous times, only to be told 1) I am in a bad coverage area, and there's nothing they can do, 2) It's a 'software issues', and will soon be fixed (HA!), or 3) I must have installed illegal software on my computer, which is corrupting it. Excuse me??. My coverage rangers from 'poor' to 'very poor'. I no longer use the internet at home, as it is worse than a slow dialup connection. i am paying for a service that is unuseable.
Complaint no 3: When Vodafone took over 3 mobile, they assured me my contract with 3 will be honored, and will expire in Feb 2011 (as my 3 one was going to). During my last session with Vodafone Customer Service (an oxymoron if I've ever heard one), I was politely informed that what I was told the first time wasnt true, and my contract had been extended by two years, from the date of VF taking over 3. This happened without my permission or knowledge. I told the Indian call centre (who are nice people...but totally f***ing useless at resolving complaints) that it would be a cold day in hell before I stayed with VF after Feb 2011.
I urge everyone to log onto Piper Alderman's site, and show these big telco's that they cant get away with this sort of behaviour.
Vodafone are an embarrassment to telco's worldwide. Where shall i start with my "issues"......
Complaint 1: I was transferred to Vodafone for my mobile broadband coverage, after they bought out the '3' network. I was sent a Vodafone modem, and asked to return the 3 modem, which I did. Every month for 6 months now, I have been getting charged $99 on my bill for not returning the 3 modem, that Vodafone have admmitted they have recieved and 'lost'. Even supplying the Aust Post reciept number and date of sending was worthless. They have sent me an extra THREE (count em) pre-paid envelopes to return the modem I have already returned, and I tell them this every month without success. Every month I complain, every month they apologise, and promise to fix it. Now I am getting nasty 'overdue- pay now' emails for the modem I have already returned. i have cancelled my direct deposit for VF bills, as I actually missed a house payment, when VF took the $99 from my account, for the fourth month running. This is serious s**t, and has the potential for me to lose my house, or- at the very least- affect my perfect credit rating.
Complaint 2: No mobile broadband coverage in my house!! I have complained numerous times, only to be told 1) I am in a bad coverage area, and there's nothing they can do, 2) It's a 'software issues', and will soon be fixed (HA!), or 3) I must have installed illegal software on my computer, which is corrupting it. Excuse me??. My coverage rangers from 'poor' to 'very poor'. I no longer use the internet at home, as it is worse than a slow dialup connection. i am paying for a service that is unuseable.
Complaint no 3: When Vodafone took over 3 mobile, they assured me my contract with 3 will be honored, and will expire in Feb 2011 (as my 3 one was going to). During my last session with Vodafone Customer Service (an oxymoron if I've ever heard one), I was politely informed that what I was told the first time wasnt true, and my contract had been extended by two years, from the date of VF taking over 3. This happened without my permission or knowledge. I told the Indian call centre (who are nice people...but totally f***ing useless at resolving complaints) that it would be a cold day in hell before I stayed with VF after Feb 2011.
I urge everyone to log onto Piper Alderman's site, and show these big telco's that they cant get away with this sort of behaviour.
8096 Someone from QLD thinks vodafone is FAILED at 29 Dec 2010 08:33:27 AM
Just took 9 hours to send a picture text across town.
Calls have been dropping out 2 - 3 times.
You make Telstra look good. very annoyed.
Calls have been dropping out 2 - 3 times.
You make Telstra look good. very annoyed.
8095 Someone from NSW thinks vodafone is at 29 Dec 2010 08:33:05 AM
no coverage, battery life doesnt even last a day (battery will expire well before technicslly supposed to) delayed messages and voicemail, for the last 4 weeks and still now, lost work a as a contractor to the amount of around 5000 dollars, lost trust with clients and associates , cause for frustration and overall counter productive
8094 Someone from NSW thinks vodafone is Hopeless at 29 Dec 2010 08:32:38 AM
No 3G data on my iphone, none of the apps will connect, sent many emails to support, they've offered me 2 months for free, how about make it free until you fix your broken network.
8093 Someone from NSW thinks vodafone is Charges for no reason. at 29 Dec 2010 08:31:17 AM
Pre-paid is charging double most of the time I call. My contract is $49 a month which I could use $300 a month, but I can't use that much credit every month and so vodafone sometimes makes it more and more money every time.
The company cut of my phone number on September and they are still charging me. I have used my phone for many years but when they cut me out, my old friends have no contact with me anymore. Then this month, I don't know why, he charged me$142 when he already cut off my phone number.
The company cut of my phone number on September and they are still charging me. I have used my phone for many years but when they cut me out, my old friends have no contact with me anymore. Then this month, I don't know why, he charged me$142 when he already cut off my phone number.
8092 Someone from VIC thinks vodafone is at 29 Dec 2010 08:30:49 AM
Anyone know what the reception is like in Gippsland??