vodaphone has delivered nothing but the worst service I have ever encountered.
I have had poor reception and drop outs, in certain areas no reception at all. This has gone on for three yrs, esp hard when you are in and out of hospitals and cannot contact people when you need to. Worst of all on phone today with vodaphone waited 40 mins for someone to answer, now still waiting 45mins later to speak to another operator, they should be ashamed!!!!

I bought a crazy johns phone on a vodafone plan in May this year. The salesperson said that the reception in my area was great, however just about every single call either cuts out or the recpetion is so bad either the caller or myself cant understand what is being said. Iam so dissapointed and angry as its my only phone I do not have a landline and with 3 small children it worries me if anything is to happen and I have no reception to call for help. I also have severe asthma and wonder what is going to happen if I have an attack and cant even call an ambulance!! I cannot afford a home phone or another mobile plan so what can I do I feel trapped!!!

Ho long is a reasonable length of time for an sms to receive one and send one, I do not think well over an hour is acceptable, my wife was waiting for me to pick her up late in the evening,when I failed to appear she was worried, frightened and feared for her safety. Not happy JAN, this is happening ever so much more. Also reception a joke, some areas ok most times then BAM nothing, exact same place for some reason total silence. What does one do when I'm supposedly on a good plan but can't access the phone waves???? NOT IMPRESSED

Ho long is a reasonable length of time for an sms to receive one and send one, I do not think well over an hour is acceptable, my wife was waiting for me to pick her up late in the evening,when I failed to appear she was worried, frightened and feared for her safety. Not happy JAN, this is happening ever so much more. Also reception a joke, some areas ok most times then BAM nothing, exact same place for some reason total silence. What does one do when I'm supposedly on a good plan but can't access the phone waves???? NOT IMPRESSED

I got an iphone almost 2 years ago ..thinking 3G was the go but & I've had to revert back to 2G network to ensure I get my calls & messages ...
the frustration has carried over to my marriage..My wife has called me MANY times ( like in the shopping center)& sometimes she can even see me when she's calling me & the call doesn't go through...it causes me ALOT of hassles!!

I was with vodafone for not even 12 months with constant dropping out of service even in major cities the overpriced bills and the lack of service cost them another customer who ever is still with vodafone must be getting better service than me but judging by this site there arent many people.

NO SERVICE. HOW MANY BLACKSPOTS ARE IN SYDNEY. I'M ON A HIGH POINT LINE OF SIGHT TO THE TOWER AND NO SERVICE!!!!!!!!!!!!!!!!! 5 BARS ON MY TELSTRA PREPAID. THANKS FOR NOTHING VODAPHONEY

Always no service..sometimes I couldn't connect to internet at all even there was 3G signal there.

I been on a contract with vodafone for few months Ive had nothing but trouble the last week im losing reception all the time people have troble callin me
when i try and access the interent comes back with mesaage telling me I dont have recpetion

I have just left vodafone at Robina I could kill someone! My phone decided this morning it would not turn on. I am locked into a 24 month contract, I am 1 year and 10 days into said contract and was just informed my phone is no longer under warranty and will not be fixed by them. They will happily send it off to be fixed for me it will be $50 for them to send it then whatever charges it is to fix....my battery has erroded or some crap! When I refused this I was offered to purchase a new phone at my own expense but they couldn't guarantee my sim would work in the new phone and if not i would have to buy a new sim...another $50 I rang vodafone off my husbands phone after 1 hour 27 minutes I hung because I was being to charged to on his phone to fix my effing phone!!! This is after fighting with them all year about my bill...it was $86....so they took $860 of my credit card in January 2010 but have no fear I got a refund in July!!!!!!!!!!!!!!!!!!! They then charged me for cancelling a contract....which was another mistake. I got offered a fantastic job....too bad I ended up not getting it because my voice mail message didn't come through until a week later. MY sister I had a baby I congratulated her when I got the text message 4 days after the baby was born

They refuse to let me out of my contract but offered me 2 months free as a goodwill gesture

I lost a weeks work when data cut in and out with Iphone 4 tethering. Vodafone made me buy a mobile USB. Back running for a while, then totally no data. I lost 3 days work when I changed to optus. Now fine on Optus.
My festival business just started up, and I was told the package they sold me would suit me and work for me. This was a lie. Early days in a new thing is not a good tome to loose customers after building repport for over a year. We book bands on line, use on line agents and communicate by email. SCoRCHeR FeST Pty Ltd was also offered a sponsorship with Vodaphone. No feedback from them, no return calls with our problem and hours on end being put on hold.
We will not accept a sponsorship now, and we have lost about 1/2 our bands and are struggling to keep up and make up ground. In essence, Vodafone mislead us, and we have nothing they promised. Thank you for making a class action. Andrew Cooper. 0402 049742 scorcherfest@scorcherfest.com.au

I have been a loyal Vodafone customer for over 10 years. During this time, I have been a strong supporter of Vodafone and referred new customers to Vodafone. This stops now...

Over the past 3 or so months the network has slowly degraded and service at times non-existent. This includes no service, service going in & out, battery dying, voicemail messages delayed (days at time), not being able to access internet/3G, not being able to send MMS and numerous failed calls / drop outs.

I have previously tried to contact Vodafone via phone; on hold for hours... Then via email; no reply twice ... So then I contacted the TIO, amazingly, Vodafone then called me back. They said the network was stuffed and could not give me an ETA, but, would give 5 months at 1/2 price or to let me out of the contract.

I would like to stay with Vodafone as the service up until this point was great, so I opted for the former option.

However, Vodafone still knows there are problems and WILL NOT tell us when it will be fixed, they are trying to blame the individual's, rather than the network... This is wrong. I know 8 people on Vodafone, all with the same issues (not reported to Vodafone)

Even as of today (31/12/10) I tried to send a MMS 15 times, with no luck... I had two call drop outs (call failed) and poor reception. Think I live in the sticks or lead box? Nope, the main part of Sydney. What a joke.

I think my loyalty has run its course, mainly because of the contempt from Vodafone CEO and lack of information on any resolution.

Vodafone coverage on my trip to Echuca in August was far less than Vodafone's coverage maps would indicate. I posted the details below to an internet newsgroup, and one month later, whether a coincidence or otherwise, Vodafone's coverage maps were updated and now they give even less information about the coverage available in a particular area.

In August, I went from Melbourne to Echuca over a weekend. According to Vodafone's coverage maps at the time, there was 2G coverage in Rochester and the Echuca/Moama area, and a mixture of 2G and national roaming coverage in Heathcote. However, I experienced no coverage at all from just after Forbes (outskirts of Melbourne) until arriving in Echuca, and I mean IN Echuca as in the town centre itself.

Furthermore, in Moama, just over the border, coverage was patchy in many places and non existent in others like the Rich River Golf Club (at ground level) and the bridge across the Murray. As I left Echuca to head back to Melbourne, my coverage ran out before the houses did.

Yet according to the coverage check feature on the Vodafone website, there was a big ring of coverage enveloping Echuca and Moama and the surrounding area.

I have a 3G handheld phone but it does not have 900Mhz 3G coverage, so I
was relying on 2G coverage outside of Melbourne. I have international
roaming activated, so according to the Vodafone website, I should have
national roaming too, yet I didn't experience any national roaming coverage. In most places my phone was located in a vehicle when I reported no coverage, but in Heathcote, central Echuca and the Rich River Golf Club, I used it outdoors and outside the vehicle as well.

In the areas where I couldn't get any Vodafone coverage, I found that Telstra (2G&3G) and Optus (2G only) were available in most places. There were some places where only Telstra was available, and other places where only Optus was available.

Five years ago I went from Melbourne to Echuca and had pretty good coverage with Telstra, and that was with a 2G only phone.

Within a month of posting the above on an internet newsgroup, Vodafone updated their coverage maps. Previously they said whether 2G, 2100Mhz 3G or 900Mhz 3G was available in a particular area. Now it just says standard coverage. So now you have even less of an idea of what you'll get in a particular area and with your particular phone. Was this a coincidence? Who knows.

missed calls dont show up
messages continually send
messages dont come through
internet does not work
coverage drops in and out
poor customer service - no resolution
dont receive phone calls
phone cuts in and out when on a call

I DONT KNOW WHERE TO START! I signed up for the service in September 2010, since then the following has occured:
- My iPhone4 has been replaced 3 times, thats right, 3 times!
- I have been to the ombudsman about not being able to receive calls, texts, voicemails and was offered by Vodafone a returned phone, yes, a second-hand handset as a replacement which I declined.
- My phone loses reception for hours on end, when I phoned Vodafone to find out what was happening I was on hold for 57 minutes before hanging up despite their voice recording saying the wait time would be 20 minutes.
- I paid my bill this month by Credit Card which was $85.00, Vodafone debited this TWICE from my credit card.

Overcharged, lack of reception, recieve messages late, calls cut out, my phone literally falls to bits

I'm so sick of vodafone. My phone always drops out, I can NEVER access the internet and i don't even bother calling them anymore. I have better things to do then sit on hold for up to 2 hours. Complete waste of time and money. I will not be renewing with them.

I am a customer of 3 but believe they are all one company now. I am being charged enormous amounts of money for my internet.I cannot get a proper connection.I am not computer savvy but i keep getting 3G (HSDPA) signal. Its not great with my mobile either it keeps dropping out and I get disconnected half way through a conversation. My internet bills sonce 3 and Vodaphone have merged have gone from $49 to $250. I think it is the link and they really should rectify it. This is my last month with mobile broadband. NOT HAPPY

I have been getting the typical drop outs etc...

I have now been onto vodafone two days now just trying to get to a point to payout my contract

day one was 1 hour on hold then told i have to go via network troubleshooting team before they will negotiate the contract termination,

so I end up talking to the the network team where the guy's says my area has known issues. But i still have to go through all the trouble shooting steps

eg manually set network then master reset my phone (great fun).

so today I phoned them back to let them know how it is went. still no good

I didn't stay on hold I got them to phone back ( 2.5 hours later)

well now my issue is being escalated and someone will contact me in the next 72 hours

A lot of running around to end a contract on amicable terms

There are times when I cannot get through to vodafone network users as it goes straight to voicemail. And when I mention it to them they said they didn't have their phone switched off and never recieved my calls!!

I am on 3G and the service is way better than vodafone!!

I guess after 3G it's back to optus or telstra for us

Reception,call droping,poor customer service called many times didn't get through.
I have joined the Worst telecom service.

"We understand that this may be a frustrating time for customers however please remember to be calm and respectful to Vodafone employees".

Hang on a minute......who's side are you on Adam ?

Lets talk about the facts.

1. People have been cheated out of their hard earned money cause Vodafone got greedy, bought another company and their network could not handle the new batch of 3 customers. This is one part of a group of systemic issues and it is in-grained in the culture of the company. It is all coming from bad management and greed. Remember Onetel ?

2. The damage is already done, it's not about Vodafone working on a problem to resolve issues. Everyone one is having serious problems with their service and Vodafone have kept everyone in the dark cause they got greedy and lost control on many levels.

3. Vodafone does not care about customers it cares about money, they got caught out in a money grab.

4. The oversea's call centre workers are hardly calm and respectful to us ! There are the people who have to handle the fallout from a flawed company.

Join the class action and make Vodafone pay you back the money they have stolen from you.

Been with Voda for years now. Ever since the full integration with 3 I have had issues. Just got off a corporate plan onto an Infinite plan. Got lied to by the 3/Voda rep about tethering charges. Customer service chumps don't know anything that isn't written in front of them. Reception barely maintains 3G and drops out a lot. I used to be on 3 years ago and left them to go to Vodafone. Now I'm back to the same issues I was with when I was with 3.

drop out of reception in blacktown and internet is slow and most of the time thats even if it works. M4 especially terriable with reception

Mobile Broadband, was unable to connect, massively frustrating dropouts and client problems on Windows 7 (client issues were much less problematic on Windows XP) No problems with sending me bills right on the dot though.

I Worked out a solution that gets you very quick satisfaction from their Indian support team though:

After about 1.5 hours of calling and going through menus, I finally got onto the customer service guy when they rang me back. Told me their systems were down so couldn't cancel my account. I told him he was lying to me as there was no automated message when I first rang as has been previously when there was problems. I said I wanted to speak to his supervisor. He told me the supervisor is so busy and will be half an hour and still unable to help me as the system is down. I was told to call back in 4 hours over and over. I demanded to speak to the supervisor and said repetevely (your LYING to me, the system is not down*), and was promptly told I wasn't being lied to and after a couple of times saying this, was directly put onto a supervisor.

The supervisor told me the exact same thing (call back in 4 hours, nothing they can do). I said again and again, 'your LYING to me, there was no recording when i rang, your lying, I want to cancel my mobile broadband'. He said, hang on one momemnt. Put me through to cancellations where the lady discconected my service quickly and polietly within 3 minutes.

* Looks like they are attempting to stall people from disconnecting by saying a whole range of things (stalling you). I reccomend saying 'Your Lying to me' 'and Record my call' over and over during the call and they will respond very quickly and you will get what you want done. Don't say these things in a abusive way, just in an asertive way.

At the end of the day, they WERE lying to me!

i NEVER have ANY internet coverage EVER!!! the only time i can use the internet is when im connected to my wifi at home ...

working in Melbourne city you think i would at least get some coverage. * shakes head* nope

All I am trying to ring Vodafone for is to change my number to a pre-existing number...but do you think they could answer such a simple phone call...NO! This is the first and LAST time I'll be registering with vodafone and will NEVER recommend Vodafone to anyone. WORST SERVICE EVER...and to make matters worse, I rang optus to see if they culd do the job, and they answered their call straight away. You can't be telling me that Vodafone has that many customers to attend to that they are left with no customer representatives? Either Vodafone is a very unreliable provider or they just don't want to fix their customers problems...either way, this is quite pathetic.

Over the last couple of days my daughter cannot make any phone calls. When she tries all she gets from her end as well as the person she has dialled is static and buzzing across the line. My wife's phone (who is also with Vodaphone) had the same problem yesterday but it appears hers is now working today. My daughter suffers from a disability and she needs to have constant contact with us. This needs to be fixed ASAP.

i'm in perth, i go to different suburbs north and south of the river, wherever my work takes me, i use data on my iphone quite a bit to check emails and even surf the web using tethering with my laptop. the data network is SLOW. VERY SLOW. on the iphone i have to keep refreshing the webpage in safari several times before it even gets anywhere close to loading the page. on my laptop things are a little better but still slow. i put up with it and never bothered to call up to complain because the call center is ATROCIOUS. in the few times i've had to call, it has been difficult to understand the operator and the wait times have not been short.

Call drops, unable to call, Cannot browse internet even with full 3G coverage. Trying to talk to Vodafone takes over 45 minutes to get a customer service rep... Worst service ever, was moved from 3 to Voda because Voda reception is "better" yeah right!
Im out and over with Telstra now, Vodafone worst carrier ever.

drop calls, late messages, no reception slow USB connection.
Also paid $90 for new battery and charger last week but found out now that this is their fault, arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.

Took my phone in today under instruction as problem solving to swap sim card and walla still no change... But found out that Vodafone has changed there carrier and is now using the optus network... Well what can i say that is where the problem is.... I am interstate truck driver with optus phone in my truck with 6db aerial and my old phone just the handset when i was with telstra got more recepton than the truck phne with utside aerial. There is your problem it is because vodafone is now using optus towers and network i am even getting same trouble with my crazy johns broadband....

I changed to Vodafone as I don't like Telstra, but now that I have changed I HATE VODAFONE with a passion. Every time I have to make a call I need to go outside my house and when I send an SMS 2 another person in the house they don't receive it for 24-48 hours... that is JUST SHIT... IF they don't pick up their game, they will leave no choice but to back to TELSTRA.

I have been on contract for 7 years and use voda for all calls and email in business. I use optusnet for email. Since sept I have been unable to directly access email via the iPhone icon. Instead I need to login to Optus webmail site. The nice people in India are pleasant but couldn't appreciate the inconvenience. I still have no direct email access today. I called the TIO and voda responded within 2 days. They offered me a getout now or half price access for 4 months to see if they could resolve the issue. As stated no success yet so we'll see. I doubt it will be fixed. My advice....go straight to the TIO if you have an issue.

well unbelievably been waiting on hold for ans amazing 1.5 hrs with the same shitty music and the voice saying wont be too much longer, getting ready to tell them to jam there service where the sun dont shine.

My company has 8 phones with voda and December has been the worst in relation to reception and download - especially in the Sydney Airport district & CBD. Fortunately no employee (we do security close personal protection operations) had been affected by the bad service, but the company is going to take its busiess elsewhere because its the only way a big business will get the point - sorry Vodafone CEO no bonus for you next year

Just visited Mackay for the Christmas holidays. My mobile coverage was appalling. Last time I visited I was not with Vodafone and had no problems, this time with Vodafone I was lucky to get reception or little reception most of the time. Not impressed. Unless Vodafone improves their coverage I will be moving to Telstra (whom I know do have good coverage) when my contract with Vodafone expires.

Both me and my partner have calls dropping out after around three to five minutes of call duration.
Our amounts owing are all over the shop no idea of balances.
Our internet (usb) is soooooooooooo slow someone would think it was 1095.
How do we get out of contract?????

I have recently switched from 3 mobile to vodafone less than a month ago and now i rarely have more than one bar of reception wherever i go and i am rarely able to send an sms or make a call without some sort of hassle!! The service is horrible, i had no problems on 3 and now i am stuck with the shitty vodafone service. Also, when i bought my phone i had to ring customer service to activate my sim which i was unable to do for 2 days as "customer care" constantly put me on hold for 40mins and then hung up on me!! Finally after getting through, asked to speak to complaints department then was once again hung up on, disgusting!!

Ok just gone 2 hours on hold and was hung up on!
no one spoke to me just hung up on...

Yesterday I tried calling Vodafne 6 times, spending a total of 2 hours and 45 mnutes mostly on hold and I am yet to speak to someone who can assist. They only seem interested in transferring me to another area. Aside from 1555 is there another number we can call or does anyone know the magic word or number to press on their menu so we get through faster? I am at my wits end with this and it's really starting to cause me a great deal of distress. Can't make or receive any calls on my phone. Vodafone are useless. If I hear one more time the message "Hang in there we'll be with you right away"...I will scream.

We signed up for vodafone afrter ;promises of full coverage in our area...FAIL! So we return 6 days later and cancel contract to sign up with Optus again. Vodafone still billed us for a month & now due to us not having vodafone numbers we cannot even pay the bill!! They have since billed us for another month and the 2 handsets (which were returned to them) so now outstanding over $1700 for nothing!!!! Whenever I try to ring them they hang up on me after at least 30 mins on hold...EVERY time! I've sent an email over 2 weeks ago & no response. It seems they are uncontactable!!!!

I cannot receive any calls. What the hell are they up to? I have not received any calls the whole day but hell receive a lot of sms. Most of the sms do not sound happy to me and I use my phone for my business. They are really shitty!! I have another 8 months with them......better go to the Telco ombudsmen soon!! I cannot stand it anymore!!

THEY HANG UP ON ME WHENEVER I WANT TO TALK TO MANAGER TO COMPLAIN!!! I HAVE CALED THEM 4 TIMES TELLING THEM TO CHANGE MY BILLING TO POSTAL I STILL DO NOT RECEIVE ANY BILLS IN THE MAIL AND ONCE I DO NOT PAY IT(BECAUSE I CAN'T) AND I AM NATURALLY OVERDUE FOR EVEN 2-3 DAYS THEY DISCONNECT MY NUMBER!
what is it they really want?
GO TO THEIR SHOPS AND YELL AND BE OUTRAGED...LET ME TELL YOU THIS I WILL DO IT VERY SOON IF THEY KEEP HANGING UP ON ME!

a very disgusting service and network i have ever experienced cant make calls,cant receive calls always give message no network coverage for callers its always gives unavailable and turned off,not only this the broad band facility given with never connected since the day i changed from three to voda.

Been waiting on hold for 48mins...still going

For the last year and a half the service has been getting worse. I leave 3G off on my iPhone because it won't pass the call from 3G to 2G, just drops the call. The phone doesn't always ring, just goes straight to voicemail, even with full 2G service. Voicemails take up to 24 hours to come through. I complained in early November to Voda and were told to wait until December for the 3 towers to be amalgamated across to Voda customers. It seems to have gotten worse rather than better.

On three after leaving Vodaphone after a lot of issues with billing....1st month on a Cap I get charged $1,500.00 worth of calls. after dealing with the billing department they cancelled the service and sent me to the debt collectors!!!

Thank god for the TIO they proved that the amount of calls that were made were a lot of Tripple charged calls...ie They charged me three times for the same call. After getting my Name cleared moved to Three on a new contract, with no issues with billing and a very happy customer....Till Vodafail takes over the show.....Back to Square one again....Cant even send or call overseas while the girlfriend is away....

Going back to Telstra....They rip you off! but attest you know they are doing it and give you some kind of service that works.

MY husband chose vodofone for his buisiness,which he started on his own cause he was sick of being on a pension,it was a airbrushing buissiness,at first there were a few customers that coulndt get hold of him,due to vodafone service,txt messages not arriving 4 days.He has now lost his customers,and cofidence,we thought vodafone was a good telecomunicatoin company that is why we chose vodafone for his buisiness.now he has had to restart his buissiness,which has been very costley,we bought new fones thinking that was the problem,but the same things kept on going wrong with vodafone,when i rang them to complain,i was told all was fine and must be the fone,wich we now know was rubbish.My husband has a disabilty which makes it hard 4 him to do this sort of stuff,his airbrushing buissiness seem to help him but since all this has happend he has stated to get down on him self.we now no longer use vodafone we use optus,im hoping that now he mite b able too restart his car airbrushing buisseness,its not fair that a company can take your money for recharges and not deliver the service they say,a big company like that,taking advantage of people.We r thousands of dollars out of pocket thanks to VODAFONE.WE started the buissiness so we could start ivf tretment,but we had to put that on hold thanks to vodafone.I really hope that Vodafone relise what there dodgey service has caused a lot of people.thank u.MR and MRS WOOLGER.MURRAY BRIDGE.SA 5253

i don't have mauch problems with call dropouts, because a lot of the time i can't make the call in the first place. i also seem to loge 3g signal alot of the time

2 days service full month bill. 1 bar reception at best in an "ideal" location for service, impossable to contact customer service, only achived twice but was suddenly disconected both times when askin to speak to the complaints department...

calls drop out all the time!

OMG, im still on hold! 1 hour and 20 mins...i did get someone answer BUT she had to redirect me to another department as LARA THE GOOSE directed my call to the wrong place because her options SUCK!
so yeah im on hold again! or is it still?
Update u in the next hour!!!!

I have been with Vodafone for OVER 15 years. Their service, pricing and tolerance on payments has been unmatched by other companies. They were also comprimising when my phone was nicked and somebody clocked up loads of international calls. This has always made me very very loyal.

Up until last year, I would stand next to Optus customers in the CBD of Sydney and laugh at them for their service woes... but that has changed.

Where are you Vodafone, I used to gloat about you to everybody, now I am ashamed.

takes forever to download a picture message. Sometimes it will not even download!

i'm really sick of all this! vodafone when will you finally start living up the standards you set for yourself! my families business suffers because of your coverage. one minute ill have full coverage & when i pick my phone up i have none.
if this isnt fixed soon im changing companies. start doing something about this!
& another thing, somewhere that i was told my usb internet modem would work it doesnt!
then again, thats not very surprising. -______-

I rang the vodafone customer service no. 1300 650 410 at 2.30pm on 30th Jan and was put on hold for over two hours!!!! I am still on hold. I am sure it will be a vodafone record if I don't get through soon! This is extremly bad customer service. I just want to speak to a real person!

My mum is in cairns on holidays and i sent her into town (cairns CITY)shopping and surprise surprise she has the most dodgy reception imaginable and i can't call her. Also standing in white rock the reception hardly works. Bugger of back to U.K or wherever it is you came from and how embarassing if you actually worked for them. Please if you can't provide a service give up because it's costing everyone money you pelicans.

How can i share the REAL pain if this site is moderated just like vodafone's and most other telco's sites ???!!!!!!!

i moved an hr away from home for work and it was costing me a fortune calling my boyfriend every night. he did some research n thought vodafone would be the best with calls data etc on the iphone 3gs. i told the salesman where i was living and why i wanted the phone (he told me he also lived there etc) he continued with the sale and let me leave the store thinking i was happy with my purchase. when i got home i had no reception within 5-7 minutes drive from my house! why did he not tell me he had no reception when i was purchasing it!? the next day i went in and told him and asked him why? his response was oh yeah i got a telstra sim which i use when i'm at home! i was angry!! i then rang vodafone and they took $10 off y bill! wow thanks alot vodafone!! 1.5yrs later and im still having trouble with reception, echoing calls, delayed msgs (which is so annoying especially when you are going to meet someone or are waiting for a txt!), calls that don't go through, my phone not calling when someone tries to call me.
the only reason why i haven't given them a 10/10 is because i usually get someone nice, helpful and who i can understand when i call for help!
get your act together vodafone! if that guy had of just been honest right from the start i wouldn't be in this situation! in 6 months vodafone will loose another unhappy customer they wont be getting back!

I've had a Vodafone mobile for a while now and I have no HUGE problems with it except when I try to contact customer service using LARA. BUT I HAVE HUGE problems with their internet and accessing good customer service from Mumbai in India.

Besides my mobile, I subscribe to mobile internet. It can take me 1 hour to connect only to get constantly booted - it's worse during bad weather - wind, cloud, rain. I have been trying to post a customer request via the internet for the past 3 hours - I keep getting booted. I am also trying to contact Vodafone via my mobile and have been on hold for over 1 hour with LARA telling me to hang in there.

I am quitting both my mobile and internet with Vodafone and I will be joining the class action.

g

For several months Vodafone have been inconsistent with providing me with MOBILE PHONE COVERAGE as well as MOBILE INTERNET ACCESS. I have spoken with dozens of staff from their Customer Services, Faults and Network departments including Management, all in India and Egypt? They usually explain the problem away by informing me that they are doing maintenance in my area and that this will improve my service. This answer did not satisfy me after hearing it repeatedly, so I eventually asked them which areas are affected and how long it would be before my service would be reinstated. They then told me that the whole of my area, Parramatta, was affected, but would all be fixed soon. The funny thing is that I don't live in Parramatta, I don't even live in NSW!! The main issues with my mobile phone involve text messages not being received for 24 hours or longer, or in some cases being sent repeatedly maybe five or six times. I have no control over any of this, nor sometimes any idea of when it is happening, but not only has it cost me loads of money in lost business, it has also cost me excessive phone costs whilst it is happening. I am extremely fed up! I am reluctant to change back to Telstra as I have had major problems with them in the past, as well as Optus who began billing me for a phone service I did not even have connected!! I have utilised the TIO for these complaints, but as they are so bombarded with complaints it usually takes months before the problems are addressed, and in my case the TIO appeared quite powerless against the huge bully phone company so the issues were definitely not resolved to my satisfaction. I support any fight against any telephone company.

I am a director of a small to medium business solutions centre. Though Saving money on landlines are great, Service on mobiles is the 2nd most asked questions.
Vodafone have really done the dash with a lot of customers and people can not get away quick enough.
Most people see it as they can pay out a contract with a year to go because its a small loss compared to weeks and possibly thousands of dollars of work when the mobile does not ring when diverted.
Its unfortunate, But inevitable. Voda and 3 will do well together, Both epic failures.
How can VP still be advertising call caps, free texts in aus and overseas to anyone? Its terrible really. Sucking more and more people in to the vortex of absolute nothingness.
*shrugs*

I recently switched from 3 to vodafone and my coverage and reception are fantastic! I'm not a very technical person so if i need to know something about my phone or have a general question i go into the civic store inside the canberra centre and the staff are so friendly and always help me. No matter what problem i have they always fix it! THANKYOU VODAFONE CANBERRA CENTRE

7 out of 10 times (although indicated by a 3G symbol) there is no data and pages dont load. Constand call drop outs and loss of encryption (call goes garbled).

I live and work in Melbourne city... this is hopeless.

Mobile internet doesn't happen with Vodafone. It's very slow... frustrating.

You guys need to seriously see the logic in this website. oh hang on.. there really isn't much logic at all! Vodafone and 3 will merge to become one company which will be known as VHA (Vodafone Hutchison Australia). With the millions of dollars that this company is pumping into its infrustructure, there is sure to be some sort of disturbances to our services. Sorry to break it to you guys, but that's how its going to work, when companies are merging their satelites. You all need to take the example, a few years ago, when Optus officially took over Virgin they faced similar issues. Of course back then it was thrown into the media so easily as it is today. Optus and Virgin had similar problems but the end result with everything settled was greater and better coverage. VHA is on a similar strain and this is to be expected with all the network upgrades. Its difficult for everyone now but the end result will be great. A little patience is required from you guys.

I am writing my concern about my cell phone service curring having diffuclty with VODAPHONE. I beleive if I write in here then i might get some response to my issue. I called there customer service but had waited hours but no luck to speak with any one. Network droping is giving me a lot of pain and at the same time some people misunderstood me for not being able to contact to me. I would new mobile connetor not to connect with Vodaphone at least not for 3/6 months until this issue has been resolved. I would not be paying my monthly contract money for this poor service.

I've been with vodafone for as long as i can remember, and it's always been great service within the metropolitan areas & even large country towns. But lately - massive fail! I find myself turning my phone on & off multiple times a day to try & kick some life into the coverage and it usually works for a little while, but inevitably drops out again within hours. Calls dropping out, texts taking hours to reach their destination, 3G coverage is almost non-existent - I even checked my bill to make sure I hadn't been cut off for an overdue account, but no, i'm still paying my monthly bills as I always have, it's just not being reciprocated by Vodafone with reliable service.
FAIL.

Was with Optus/Virgin/iSim - all on the Optus network. Had no problems. Went to a Service Provider on Vodafone Netwrok - for 1 month - calls dropped off, calls kept going to voicemail even when the phone was not being used, no reception even in the middle of the city. The call cost may have been cheaper but when you have to re-call or kept getting charged to retrieve voicemail, it didn't work out any cheaper. Luckily, this was a pre-paid service. We then transfered to Think - their plan that uses the Telstra Network. No problems now. Vodafone - never again.

Contract:
You agree to pay Vodafone
Vodafone agrees to provide a service

Who broke the agreement first? Churn to Telstra, or.... whoever...

does anyone know of a similar page for iPrimus? I know this is off topic but as well as experiencing similar problems as those listed below, with Vodafone, I am also having issues with mobile internet via iPrimus and just curious is all?
Cheers

i have and internet plan usb modem with vodafone and i have not been able to use it for the past 4 months. i have been paying $40 a month for internet that i cannot use. It doesnt connect and when it does it is so slow with the connection. i live in the middle of Ipswich QLD so there is no reception issues at all. I am very unhappy with this issue. as myself and my family do need the net for alot of stuff.

thanks kirsty watkin

I live approximate 5kms outside of and work in Brisbane CBD, over the past few months I've noticed my 3G service getting worse and worse, I'll have full bars of 3G, yet everything will just time out, sometimes putting it in and out of airline mode will work, but more and more it does nothing. After repeatedly calling customer care I decided enough was enough, this is where the real frustration begins.

I rang up customer care and was put through to tech support where I waited on hold for approximately half an hour, finally my call's answered, after swearing tooth and nail (not in a profane sense, as in trying to convince the operator) that I've gone through the trouble shooting steps again and again, have upgraded to an from a 3G S to an iPhone 4 since the problems began (eliminating my handset and SIM as cause of the issue) he finally agrees to escalate my call, I wait on hold for another half hour or so, only to be put back through to first level support, I explain to the technician that I've just gone through this process and am waiting to be escalated, he puts me on hold AGAIN. Another half hour of sitting on hold and my phone call is disconnected!

Furious I call back up, go through the same process of convincing first level support there's nothing wrong with my handset, I then go through to second level support and have a support ticket opened. Great finally getting somewhere.

Not quite: A few days later customer care rings me back up. They're closing my ticket on the basis that my location is considered a low coverage area. I was furious at this point:

1. I explained when I lodged my ticket this problem is persistent everywhere I go, Home, Brisbane CBD for work, Melbourne CBD. If Brisbane CBD SERIOUSLY considered a low coverage area?
2. I don't care about what the coverage is like at home. Whenever I'm at home, my phone is connected to my wifi, I have no need for 3G at home.
3. According to the coverage maps on the Voda website, my street has perfectly good coverage.

The customer care rep said he was going to go back to his supervisor and call me back.

Later on that afternoon I got a text message saying my support ticket had been closed and to give them a call customer care for details of the resolution.

To hell with that, I'm not going to go through the same process all over again and potentially get nowhere with it, prepare for case with the TIO.

I've been with Vodafone for years and was very happy with their service but the last few months it has been awful - dropped calls, incoming calls not getting through, texts take hours or days (or never) to reach me. My phone battery has to be charged every single day. I have to drive 20 kms to pick up messages and am at the point where I no longer bother taking my mobile with me in my immediate area. I complained (what a process! I nearly committed suicide) and was finally told that yes, the network is overloaded and no, there was no immediate plans for Vodafone to do much about it. Vodafone has offered to waive my exit fees if I want to get out of my latest contract and I'm going to have to do that. Not good enough Vodafone. What HAPPENED to you??

I have been with Vodaphone since I was 14 years old I am now almost 22, and since i signed my last contract almost 2 years ago I have had the worst reception imaginable! My mother lives in South Windsor and basically every phone call I make from here cuts out. I live in Mulgoa and i have no hope of receiving the slightest bit of reception. The rest of my friends and boyfriend who are with other networks have no problem in making calls or messaging or internet usage. I've had enough its so frustrating and once my contract is up I will most certainly be looking into signing up with another company. I pay $100 dollars a month for this junk and I don't see what I'm paying for! Enough is enough!

I had a overdue account with Vodafone. I contacted them and arranged to pay the account in installments which they agreed to. Then 4 weeks later I recieve a notice from a debt collector stating that the account is overdue, and the debt collector had increased the amount owing to cover their costs even though I had made all the payments as agreed to by Vodafone. Trying to discuss the issue with the Vodafone accounts dept is a joke, they arent even interested in resolving the issue.

Locked myself into a 24 month plan only to discover that Vodafone's signal at my home is weak. Sometimes I have one or two bars, but calls regularly drop out. Probably 50% of the time I have no signal at all. My wife's Optus phone and my daughter's Virgin phone always have strong signals at home. We live in an outer western Sydney suburb. According to Vodafone's coverage map, we are in a strong signal area... false advertising is putting it politely. Looks as though I now have to go through some pain to get out of this contract.

i find telstra to have wonderful customer service and very competitive rates

This time last year bought a lovely new blackberry on plan. I asked several times about actual coverage as I knew I would be traveling in country areas of Victoria. no problems they said. they lied. no coverage not even at my house.. On the outskirsts of a major provincial city! then the fun began, no service means no way to contact by phone talk about classic cacth22 and when the shop was open I was in the country with no service! It took agesl to sort out and I had to send the blackberry back. Yes , I was happy to pay for it and buy it outright, but was NOT allowed! Never mind all that hassle I then hade to go to to buy another new phone and change carriers!
definitely would never recommend vodafone to anyone. stroppy nana.

A few weeks ago I SMS my colleague at about 9pm. The next morning he asked me why I SMS at about 3am midnight. It was then I realised that the delivery was delayed so much. Lucky it was my colleague. Imagine if it was a customer I would be very embarrassed and could lose my business.

Vodafone Rules, Imo

Vodafone service has been pretty good to me up until I started receiving no coverage at my partner's home in Newtown 4305 even though the Vodafone website clearly states that there is coverage in this area. My frustrations come from the fact that I am unable to send messages and receive messages, access the internet, make outgoing calls and receive incoming calls when I am in Newtown 4305. Basically, I might as well not have a mobile. It is a real inconvenience to me and I've had to purchase an Optus sim in order to gain access in this area. I am not a fan of Optus but in this instance they offer the service I require. I do not see how it is fair that I am in a contract with Vodafone and am paying for such a service but am not receiving the service that was promised to me when I entered into this contract with Vodafone. I have tried to contact Vodafone customer service lines to discuss this problem, the only problem with this is that I am placed on hold for long periods of time. I also submitted online emails explaining my situation to Vodafone customer service personnel only to receive a reply email saying that the issue had been resolved before they had any contact with me. My perception of Vodafone was once good and now I beg to differ...

We have been a business customer of Vodafone since June 2010. One day after the first invoice was due, our phones were disconnected due to non payment. The problem was, the billing address was wrong, hence we did not receive an account - but not only that - after a lot of complaining, I was told by a Vodafone call centre person that they did not have a record of any invoice being sent. This was my first introduction of how I would be treated as a business customer. Since then, we have had continual drop outs; failing to connect; SOS only calls; calls breaking up; calls going direct to message bank even though phone is fully functioning. On several occasions, I have had to drive back to the office to use a land-line to make calls as my clients and customers cannot hear me or the phone drops out and I am unable to return the call due to the phone failing to connect. I have had to drive back to work after coming home to get another phone (on another network), because the only coverage I got from my Vodafone was SOS. We have two Vodafones and now we actually carry two phones on another network, so that we can call each other to say that the Vodafone is not working - or the call is going straight to message bank. I have had calls from our staff to say the other person's phone is not contactable. I then ring my work partner on the other phone - he then rings the staff member. All these calls are costing us money. A simple phone call, now becomes three calls. In addition, we are paying a set monthly fee for the phones, which we cannot utilise properly and in the meantime, paying for additional mobile calls from our landline and the other mobile service provider. The problem is so bad that it is actually causing me stress and frustration, because I worry that the person ringing (my customer or potential customer or client) will not be able to hear me or the phone will drop out. I find that I have to repeat myself continually-which costs me time. Lately, it is without fail that my callers tell me that I am breaking up and could I ring them on another phone. I am constantly apologising to customers/clients for something that is not my fault. The problem is out of control. How can we run an efficient business, based on communication - if our phones don't work?

A WARNING to all thinking of using Vodafone. I've always considered them to be the best. Not any longer. Customer service is only there to sell you a plan and or phone, nothing else. I, like so many have no service on my phone 90% of the time and sending a simple text message, well try 40 attempts for every 2 successful sent messages. Their service is rubbish. It's cost me hundreds of dollars up front for a service that does not work. Lost communication with my family and maybe even cost me my job....thanks SO much vodafone 'Power To You' and your Donkey Service!!!

on a recent trip from Ballarat to Mildura there was no coverage even after passing under those huge phone towers. wouldn't want to break down cause i couldn't ring any one.

My cousin ported from optus to vodafone before christmas, and got a HTC Desire HD.

Now, as of boxing day (about 5 days after porting over) his sim doesn't work.

He called support and vodafone is telling him that his credit check failed because he has 4 other accounts with them, and 4 is the maximum.

What i don't understand is, if he has failed a credit check, why have they given him an expensive handset? On top of this, they are charging him $79 a month for a service HE CANNOT USE.

I still don't think his service is working. Let's just see how long this takes....

I have been with Vodafone for over 2 years. a few months ago we had a really bad storm and all vodafone reception dropped out for 2 days. On the second day I borrowed a telstra phone to ring vodafone helpdesk to find out what the go was. It took $40.00 of prepaid credit and an hour of waiting for them to pick up the phone. Just for them to tell me there was absolutley nothing wrong with the reception in alice springs and it is my mobile phone. well i tried 2 other handsets and they must have been broken too as no reception on them either. I rang vodafone back and they said there was nothing they could do. It luckily came back the next day. I also have had times and places where I do not get reception at all. it is as simple as walking 2 metres and the reception drops out. When I signed up for Vodafone I was told that Alice Springs would have as good reception as any large city by the end of the year. Well 2 years on and I still have the shittest reception. good on ya vodafone... you liars... and please for the love of god. hire a fucking australian.

on a recent trip from Ballarat to Mildura there was no coverage even after assing under those huge phone towers. wouldn't want to break down cause i couldn't ring any one.

Takes forever to load webpages, i get hardly any 3g reception. Waste of time and money

I cannot get an service nor can I access anything on the web. People will phone me and it wil tell them my phone is shut off. I have to continually keep trying to resend messages over and over again

I am in customer service (NOT vodafone's) and have a spare phoneline next to the one I use for work. The spare line has now been renamed "the vodafone hold line" as I use it to be on hold from vodafone almost daily while I naively wait for HOURS to actually speak to a person to resolve my problems with the 2 vodafone mobiles I have. Problems include but are not limited to:
* calls dropping out mid conversation daily (phone is not the problem it has happened with my Sony, blackberry and Nokia all new)
* delayed receipt of voicemail/sms/mms (sometimes up to a week)
* Charging one of my phone accounts with monthly TV usage (this is the phone I have for my 13 yr old son. It is not capable of TV access. It is an E50! yet every month sure enough vodafone charges TV usage.
* They refuse to spell my name right on the bill yet expect me to pay it
* I don't get a response other than "we acknowledge receipt of your email" when emailing my complaints through! Good to know they've received my complaints but refuse to fix them (insert sarcasm here)
* Cap plans that include calls but not access to voicemail (is this a scam? I paid over $30 in voicemail usage charges last month because my calls weren't getting through and friends and family had to consistently leave me messages! My phone on and next to me the WHOLE time)
Funnily enough it isn't sufficient to have a line dedicated to being on hold from vodafone because even in the unlikely event someone picks up the line (yes it has happened several times!) it quickly proceeds to disconnect, prior to me getting any information out, ensuring my frustrations are ongoing and my problems never resolved....however my bills (which total about $350 per month)are expected to be paid and on time.
soooooooooooooooooooooooooooooo over it!!! Have never before experienced a company that goes so OUT of its way to NOT ascertain good service towards its customers.
My contracts are up in may and april of next year. I'll be ringing through to disconnect (if I can get through to someone who give a rats ...)
Get your act together vodafone.

spoke to voda earlier and they told me to go and get a new sim card which i just did.i have just spent another hour on the phone with them to tell them it has not fixed the problem.the service strengh seemed find in the suburb of Ryde where i just came back from. But as soon as i got back to Gladesville the signal strengh dropped back to nothing.Vodafone told me because it is a new sim i need to keep the phone under observation for the next 24-48 hours.Are you kidding maybe i should take the phone to the nearest hospital emergency to put it on life support and see if it performs any better.Give me a break .I guess i will be talking to them again in another 48hours.I am lucky in a way I only have to June next year left on my contract i wont be extending its a shame i have been a vodafone customer for about 20 years and my phone number is my date of birth, ah well time to let go.

Absolutely no problems with Vodaphone ever. What is all the whinging about?

In Thailand in November 2010 I used a friend's Telstra mobile to call Vodafone in Australia to get international roaming on my Vodafone mobile. (I did not arrange this while in Australia but was told when I inquired with Vodafone I could do it at any time - even when overseas.)

After a couple of calls to Vodafone, which dropped out, a further call connected and ran for over 57 minutes until it finally got answered by a live person, but promptly dropped out after I started my conversation. I am ujp for the cost of the call, but I should try to get Vodafone to meet the cost - buckley's I expect and not worth calling Vodafone, just to wait on line each time and get dropped out again and again.

Disgruntled.

Well i am verry happy with Vodafone. I believe people just need onther thing to complain about. Oh sorry vodafone isnt telstra but why did you sign up in the first place? Oh telstra charges you double the amount for the same ammount of credit. Do your research before you sign up with someone. You people have no one to blame but your self. I work my ass off at Vodafone to make ungreatfull customers like you happy. Oh and lets complain about the que time, People are doing their jobs and take into consideration that there are 5000 other people calling at the same time as you. Vodafone isnt disrigarding your complaints, but please people make them valid. If your not happy you should of done your research. I can easily say theres double the amount of happy customers as unhappy ones. The publicity that was shown on TV made a problem into a into bigger problem. Not only did we have complaints in the first place but know people feel like they need to contribute to this with stupid complains that honestly show you need to take it out on someone. Compromising price will also compromise coverage. We cant be the best at both, but i dont see too many people complaining about the price they pay. Wtf honestly bad battery life? all handsets regardless what carear are the SAME! But if you were with telstra you wouldnt even notice. Im having to stop doing my job and help out the TIO because of ridiculous complaints like that. Honestly people have some faith. Grow a bridge and get over yourself

Peace

Well i am verry happy with Vodafone. I believe people just need onther thing to complain about. Oh sorry vodafone isnt telstra but why did you sign up in the first place? Oh telstra charges you double the amount for the same ammount of credit. Do your research before you sign up with someone. You people have no one to blame but your self. I work my ass off at Vodafone to make ungreatfull customers like you happy. Oh and lets complain about the que time, People are doing their jobs and take into consideration that there are 5000 other people calling at the same time as you. Vodafone isnt disrigarding your complaints, but please people make them valid. If your not happy you should of done your research. I can easily say theres double the amount of happy customers as unhappy ones. The publicity that was shown on TV made a problem into a into bigger problem. Not only did we have complaints in the first place but know people feel like they need to contribute to this with stupid complains that honestly show you need to take it out on someone. Compromising price will also compromise coverage. We cant be the best at both, but i dont see too many people complaining about the price they pay. Wtf honestly bad battery life? all handsets regardless what carear are the SAME! But if you were with telstra you wouldnt even notice. Im having to stop doing my job and help out the TIO because of ridiculous complaints like that. Honestly people have some faith. Grow a bridge and get over yourself

Peace